Hotelier Maldives - Issue #49 by Hotelier Maldives

E B R ATI

S IN C E

2014

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HOTEL REVIEW

THE GM’S VIEW

SUPPLIER SPOTLIGHT

PRODUCT REVIEW

LUX* South Ari Atoll takes “holiday in the Maldives” to new heights

John Bendtsen, Cluster General Manager, Mercure Maldives and Pullman Maldives

Spa by Phytomer: Natural skin care; from the ocean to the skin

CBM’s Paymaster: Transactions Made Easier

SALAH SHIHAB

The only circulation-audited print publication in Maldives.

Four Decades of Steering Voyages

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Volume 7 Issue #49

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ISSUE #49 HOTELIER MALDIVES

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ISSUE #49 HOTELIER MALDIVES

CONTENTS

Volume 7

Issue #49

COVER STORY

SALAH SHIHAB: FOUR DECADES OF STEERING VOYAGES

Voyages Maldives has achieved so much more than just contributing to the tourism sector of the Maldives. Pioneer and founding member, Mr. Salah Shihab has spent the past four decades as a leading figure in deciding the route for this company and steering its course towards where it stands today.

HOTEL REVIEW

THE GM’S VIEW

LUX* South Ari Atoll takes “holiday in the Maldives” to new heights

John Bendtsen, Mercure and Pullman Maldives

CAREERS

YOUNG HOTELIERS

Course Director Miles Crookes: A Colorful Career with the Ocean

Aminath Hameed, Commis One Pastry Chef at Waldorf Astoria Maldives

NEWS AND EVENTS

EVENT CALENDAR

DESTINATION FOCUS Michael Friedel

BUYER’S GUIDE Phytomer, CBM and more.

TOURISM INDICATORS Maldives Tourism Milestone

CSR Noku Maldives

LISTINGS

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CIRCULATION BREAKDOWN

DECEMBER 2019, ISSUE #45 Total no. of Copies (Auditor Verified) Auditor-Certified Circulation:

1,602 1,439

CONTRIBUTORS AISHATH SHUAILA, NEEFEEN IBRAHIM, RUBY AMIR, STR

BREAKDOWN Resorts Resort Suppliers and Logistical Service Providers Airline Agents, Banks & Insurane Companies Hotel Management Companies Other Related Institutions, Industry Professionals Restaurants & Cafe, City Hotels & Guest Houses

TOTAL CIRCULATION

EDITORIAL MOHAMED MAMDUH, Managing Editor mamduh@perspective.mv CAMILLA ASHWORTH, Editor camilla@perspective.mv LEESHA HANEEF, Contributing Editor

1,178 105 54 42 37 23 1,439

PHOTOGRAPHY COURTESY OF THE FOLLOWING: Voyages Maldives, LUX* North Male Resort & Villas, LUX* South Ari Resort, Pullman Maldives Maamutaa Resort, Grand Park Kodhipparu Maldives, Vakkaru Maldives, MT Hojgaard, Trans Maldivian Airways, STR, QUO, Angsana Velavaru, aaaVeee nature’s paradise, Sun Aqua Vilu Reef, Niyama Private Islands Maldives, St. Regis Maldives Vommuli Resort, Kandima Maldives, Baglioni Resort Maldives, Hotel Riu Palace Maldives, Michael Friedel, Constance Moofushi, W Maldives, Waldorf Astoria Maldives Ithaafushi, Noku Maldives, PHYTOMER, Commercial Bank of Maldives, Horizon Fisheries, Sun Bum, Unsplash EDITORIAL DESIGN ALI IMRAN MOHAMED

ADVERTISER’S INDEX T&D ITALY CRAYFISH PVT LTD SIMDI RESORT SUPPLIERS AL SHAALI MARINE MALDIVES SEA GEAR FLUID WOOD PRODUCTS EVO SOLUTIONS PREMIUM SUPPLIES LVTONG ASIA GROUP PVT LTD MACL METALSIGNS PLANKTON ENGINEERING EVO SOLUTIONS BBM

ADVERTISEMENT SALES CRISTINA LAGO, Manager – Sales & Marketing cristina@perspective.mv sales@perspective.mv

2 4 5 9 17 21 33 37 43 44 49 57 65 75 76

DISTRIBUTION INQUIRIES Kartik Mankala, Manager – Admin & Accounts accounts@perspective.mv CIRCULATION AUDITOR KPMG PUBLISHER PERSPECTIVE PVT LTD 4th Floor, M. Loobiyaa, Ameenee Magu, Malé, Republic of Maldives, Post Code: 20319 +960 300 5530, +960 300 5531, +960 791 0858 info@perspective.mv www.perspective.mv / www.hotelier.mv ISMAIL HILMY, Founder – Hotelier Maldives

ISSUE #49 HOTELIER MALDIVES

EDITOR’S NOTE

CELEBRATING 7 YEARS OF HOTELIER MALDIVES DEAR READERS, Welcome to the seventh anniversary issue of Hotelier Maldives (issue 49). As has been our custom over the last six years, we begin the new year issue with a special cover story on a remarkable leader in the Maldives hospitality industry; Salah Shihab, Founder and MD of Voyages Maldives and Seagull Group. In a career spanning 40 years, Mr Shihab has led Voyages Maldives, a pioneering company and industry leader in the safari (boating) industry of the Maldives. He has also diversified the business into hotel supplies and agriculture in the latter part of his career. One of the first Maldivian graduates in economics, from the University of Queensland, Australia, Shihab also serves as a vice president of the Maldives Association of Tourism

Industry (MATI). We hope the cover story will be as insightful and interesting to all readers as we found it while researching and compiling it. Mr Shihab will also be a keynote speaker in the upcoming GM Forum, scheduled to take place on 2nd April 2020 at Crossroads Maldives. As an Exclusive interview, we also feature David Keen, founder and CEO of QUO Global. He shares his views on the evolving perceptions of the Maldives as a luxury travel destination. In the ‘Emerging Destinations’ segment we look at the resorts currently operating in Dhaalu Atoll. In our regular segments; we look at the growth in Indian arrivals in Tourism Indicators, review LUX* South Ari in Hotel Review and interview John Bendtsen in GM’s view. As we look into the new year, we are gearing up to the 5th edition of Hotelier Maldives GM Forum, with keynotes and panel discussions curated around the themes of sustainability and human capital. We hope to bring you more about these in the coming issues of the magazine. If you would like to get in touch with us please email us at: mamduh@hoteliermaldives.com

Wishing you all the best,

MOHAMED MAMDUH Managing Director

We are excited to have Ooredoo Maldives as the Title Sponsor of GM Forum 2020. In photo from left: Cristina Lago, Sales & Marketing Manager, and Mohamed Mamduh, Managing Director, Perspective Pvt Ltd. Najib Khan, Managing Director and CEO, and Rajesh Mehta, Head Enterprise Business, Ooredoo Maldives

EDITOR’S PICKS

Special Feature David Keen, Founder & CEO, QUO

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38 EMERGING DESTIATIONS Dhaalu Atoll: Your next travel destination

59 WOMEN IN HOSPITALITY Shidha Hussain, Reservations Manager, W Maldives

ISSUE #49 HOTELIER MALDIVES

NEWS & EVENTS

LUX* NORTH MALÉ ATOLL RESORT AND VILLAS DEBUTS LUXURIOUS CATAMARAN ON FIRST ANNIVERSARY LUX* NORTH MALÉ ATOLL CELEBRATED its first anniversary with the unveiling of the impeccably-designed Lagoon 40 catamaran that offers guests a chance to explore the pristine waters of Maldives beyond the atoll. Designed and produced in Bordeaux, France, the 11.74 m (38.5 ft) catamaran features three air-conditioned cabins with king beds and ensuite bathrooms, a kitchenette as well as an indoor dining space. With wide windows and integrated portholes, inviting fresh sea breeze and natural sunlight, the catamaran also offers an unparalleled view of endless

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azure out on the sun deck with two sunbeds, an outdoor dining area and an overwater net. The catamaran can accommodate up to 15 guests for an excursion, whilst dining experiences and overnight cruises can accommodate four guests. With a crew of a minimum of two skippers and a butler onboard to personalise and curate every detail of the experience, the catamaran provides half or full-day excursions. Explore untouched islands, enjoy picnics with champagne on private sandbanks, guided snorkelling expeditions in remote areas or anchor in some

of the best spots to watch the sunset. Prices for a full-day excursion start from USD 6,000 for four people. “The catamaran is the perfect complement to the resort’s laid-back luxury. Offering the highest personalisation, the catamaran offers the picture-perfect setting for a romantic escapade, family adventures and friends’ get-together,” explained Mr. John Rogers, General Manager of LUX* North Malé Atoll Resort & Villas. Guests staying at the three-bedroom LUX* Overwater Retreat can enjoy complete exclusivity including private docking of the yacht. A three-hour excursion is offered for guests staying a minimum of three nights at the LUX* Beach Retreat or the LUX* Overwater Retreat.

SEA, LIKE NEVER BEFORE. INTRODUCING THE AQUA VILLAS AT PULLMAN MALDIVES MAAMUTAA PULLMAN MALDIVES MAAMUTAA RESORT, located in Gaafu Alifu Atoll has officially opened its two new Aqua Villas. The Aqua Villas, at 1,216 square feet each, have two bedrooms - one submerged beneath the turquoise waters, allowing guests to experience the island’s vibrant marine life and endless coral reef. Guests can discover the magic of the ocean whilst enjoying the stylish comfort that Pullman Maldives Maamutaa Resort offers. The Aqua Villas are a rarity in the Maldives and Pullman is proud to be a leader in immersive travel for this destination.

The villas’ design stands out, with the focus placed on marine life. Not only is there an aquarium as a bedroom, which provides an open view of the underwater life but there is also a private infinity pool, a second bedroom looking out across the ocean, and a beautiful openair bathroom. The villas are in a prime position to watch the sunrise and are only a short walk away from Sol Rising - the resort’s sunrise bar serving healthy breakfast and fresh juices. Complete with a large swimming pool, also facing east, it is the perfect location to relax in the early hours.

Pullman is a great believer in balancing work and play, and over at Pullman Maldives Maamutaa Resort, there is so much more than just sitting back, sleeping and taking a selfie. The Aqua Villa Experience nurtures childhood curiosities and brings them to life. It is the perfect balance of both play and rejuvenation and these moments are something to share with the world. The villas offer the chance to enjoy the serenity of diving, without the need for a tank. Book a night. Or three. Or five. Be one of the few people in the world to have a favourite underwater bedroom. The Aqua Villa Experience by Pullman Maldives Maamutaa Resort brings the underwater to life in more ways than one and, with the resort’s generous all-inclusive benefit, this might be more possible than one might believe.

ISSUE #49 HOTELIER MALDIVES

NEWS & EVENTS

GRAND PARK KODHIPPARU, MALDIVES OPENS WATER BOTTLING FACILITY AS PART OF ITS ONGOING EFFORTS TO

COCO BODU HITHI RESORT IS TO LAUNCH THE FIRST FLOATING FITNESS STUDIO IN THE MALDIVES WITH AQUAX ACADEMY LEADING LUXURY RESORT COCO BODU

Hithi is set to launch the first floating yoga studio in the Maldives in collaboration with AquaX Academy from Beijing, China. Founded by lululemon China Ambassador, Queenie Xiao, the academy is a pioneer of innovative watersports and the first to introduce a floating studio concept in China. Using stand-up paddle boards in the pristine lagoon of Coco Bodu Hithi island, recreational stand up paddle classes and floating yoga classes will be available for guests from the beginning of March 2020. Floating yoga, also known as stand-up paddleboard yoga, is an increasingly popular fitness activity. As with regular yoga, floating yoga utilises the principles of balance, strength, flexibility, and meditation. The practice of floating yoga allows guests to embrace the benefit of yoga in nature, while also participating in an invigorating and unique workout by constantly finding balance on the moving water. Shafa Shabeer, the Director of Marketing for Coco Bodu Hithi, said, “We

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are incredibly excited to be collaborating with AquaX Academy to launch the very first floating fitness studio in the Maldives, as they are leaders in the fitness industry. This will be an exciting experience for our guests, where they can enjoy our beautiful waters in a new way.” As part of this collaboration, Coco Bodu Hithi will also be hosting a four-day SUP yoga retreat led by elite instructors from AquaX Academy as part of the “Ocean Sweat Life” SUP retreat program advocated by Queenie and her fellow lululemon ambassadors who share the love for the ocean and a fitness lifestyle. The retreat will take place from the 15th – 19th March and will include regular yoga classes as well as introductory Stand-up paddling and floating yoga sessions in the ocean. Queenie commented, “I believe that bringing your workout to water is an exercise regime change which makes people happier. The challenge-seeking active society is looking forward to extending their practice to nature, in which we are excited to take the lead.

improve sustainability of its operations, Grand Park Kodhipparu Maldives opened an on-site water bottling facility on 19th December 2019 to provide drinking water to all guests and staff. Like most resorts in the Maldives, Grand Park Kodhipparu has a desalination plant to produce fresh water for its operations. However, all drinking water at the resort was provided from purchased bottled water, predominantly in plastic PET bottles. The new bottling facility produces filtered drinking water in reusable glass bottles, so reducing single- use plastic waste from the resort. As part of its Sustainability Management Plan under the Green Globe Standards for Responsible Tourism, Grand Park Kodhipparu has a target to minimize the use of single-use plastics. Plastic pollution is increasingly being recognized as a threat to marine ecosystems,

with animals such as marine turtles, fish and seabirds often mistaking floating plastic for food and becoming entangled or choked by this debris. Empty plastic water bottles are one of the most visible and numerous waste items encountered in the Maldives, and the new bottling facility will result in a reduction of over 15,000 plastic water bottles a month used over the resortâ&#x20AC;&#x2122;s operations. The new drinking water system runs off a separate Reverse Osmosis desalinated water supply with several subsequent filtration steps (Ultraviolet sterilization, as well as Carbon and Mineral Ball filter cartridges) before delivery to several dispensing units, including the bottling facility. All resort employees have been provided with Stainless Steel drinking water bottles that they can refill as required from chilled dispensers in the staff accommodation area. Resort outlets and guest rooms and facilities are supplied water in glass bottles directly from the bottling facility, which produces both spring and sparkling water, with used bottles sterilized in a hot water washer prior to refill. The drinking water will be closely monitored and tested regularly inhouse and once a month water analyzed by authorized lab in Male or abroad to make sure water is safe for drinking and to maintain the record accordingly. Resident Marine Biologist at Grand Park Kodhipparu, Peter Pringle, explained â&#x20AC;&#x153;Plastic drinking water bottles were previously the biggest source of single-use plastic on our island, so the use of refillable glass bottles has huge benefits in terms of reducing the waste from our operations that needs to be dealt with off island. We also hope this will set a positive example for people that there are alternatives to many single-use plastics and other packaging.â&#x20AC;?

THE MALDIVES PARTICIPATES IN THE BIGGEST TRAVEL & TRADE FAIR IN NORTHERN EUROPE - MATKA 2020 MALDIVES MARKETING & PUBLIC RELATIONS

Corporation (MMPRC), together with partners from the tourism industry, partakes in MATKA 2020 held in Helsinki, Finland from 16 - 19 January 2020. MATKA is the biggest tourism event in the Northern Europe and Baltic region. A total of eleven participants from seven companies are participating along with the MMPRC officials. During the fair, they will be meeting with the top travel & trade industry professionals and will get exposure to over 902 accredited media representatives from Northern Europe to further develop and strengthen the presence of the Maldives in this region. With over 90 countries represented in MATKA, this fair is a platform to reach professionals with the highest decision-making capability, allowing to take advantage of media coverage to promote the destination. The four-day fair attracts a large number of visitors from around the world. Based on previous statistics, over 64,589 visitors and 935 exhibitors took part in the fair.

Maldives is represented by a 60 square meter stand, that is designed to highlight the natural beauty of the country. It is also complimented by videos featuring different experiences of the tropical destination. This year, various activities are held at the stand for visitors to experience a glimpse of the Sunny side of Life. Visitors are able to take pictures alongside images of the destination and post it on social media to win a free holiday to the Maldives. Traditional snacks will be displayed for visitors to taste the authentic local flavors of the Maldives. MATKA is a great platform to promote Maldives to a prime audience. MMPRC hopes to increase the number of tourist arrivals from Northern Europe through MATKA and other various marketing activities focused on this region. A total of 1.7 million tourists visited Maldives last year. In 2019, until November the Maldives welcomed 57,370 visitors from Northern Europe.

ISSUE #49 HOTELIER MALDIVES

NEWS & EVENTS

VAKKARU MALDIVES PLEDGES SUPPORT OF AUSTRALIAN BUSHFIRE

VAKKARU MALDIVES HAS PLEDGED SUPPORT TO THE Australian bushfire crisis and is hosting a charity dinner on Saturday 11 January to raise funds for Wildlife Information, Rescue and Education Service (WIRES). Vakkaru General Manager, Nicholas Mason, has strong ties to Australia and said he and his team were moved by the plight of Australia and its wildlife and wanted to raise money for WIRES’ dedicated emergency fundraiser. “We’re located in a UNESCO biosphere reserve here in the Baa Atoll, so we understand the importance and fragility of healthy ecosystems,” he said. “It’s heartbreaking to see so many injured animals and such widespread loss of life and natural habitat.” “We hope our contribution helps the incredible WIRES team to rescue and care for as many sick, injured and orphaned native animals as possible.” Guests on island at Vakkaru will be invited to an Australian-themed dinner on 11 January at Vakku Grill, the resort’s signature restaurant on the beach. The set menu dinner is inspired by the country’s food culture, using an array of produce and supplies from Australia and the Maldives curated by Nicholas Mason – General Manager, Prasong Taochan – Executive Chef and Stefanie Wiesner - Sommelier. The menu items include braised pork belly with vegemite sauce, grilled Australian black angus beef tenderloin and Tasmanian salmon couscous and chai cake for the main course as well as choices of pavlova and lamington for the dessert. Wine pairing will also be available as part of the dinner experience, and our resident sommelier has selected some of Australia’s iconic wines. All proceeds will be donated to WIRES to ensure that the native fauna affected by the bushfire are receiving the best care possible.

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EURO MARKETING; PLATINUM SPONSOR, GM FORUM 2020 # GM FOR UM 20 20 EURO MARKETING PVT LTD WILL ONCE AGAIN BE A Platinum Sponsor of the Hotelier Maldives GM Forum series. The fifth GM Forum will take place on 2nd April 2020 at Crossroads. Maldives based Euro Marketing Pvt Ltd is one of the largest suppliers of non-alcoholic beverages, chocolates, confectionery items and snacks to the Maldives resort sector. Established in 1997, Euro Marketing currently dominates the supply of certain categories of products to the resorts and rest of the Maldives including juices, coffee, chocolates and coffee machines. Euro Marketing Pvt Ltd is also the exclusive distributor in the Maldives for several internationally renowned brands including Lavazza, Granini, Melitta, Fiji, Red Bull, Ferrero, Lindt, Toblerone, Nutella and Cadbury among others. As in previous years, the fifth edition of the Hotelier Maldives GM Forum will feature keynote speeches and panel discussions on the themes of sustainable tourism and human capital, market forecast and future trends. Keynotes will be given by industry leaders and veterans while senior and up and coming industry professionals will take part in panel discussions.

MT HOJGAARD, GOLD SPONSOR, GM FORUM 2020

GM FORUM MT HOJGAARD IN THE MALDIVES

#GMFORUM2020 M T H O J GA A R D H A S PA R T N E R E D W I T H

Hotelier Maldives as a Gold Sponsor of GM Forum 2020. With a history dating back 100 years, MT Hojgaard is considered one of the Nordic region’s leading construction and civil engineering companies. On 2nd May 2001 MT Hojgaard A/S was formed following a merger of the two listed companies, Monberg & Thorsen A/S and Hojgaard & Schultz A/S. MT Hojgaard has a turnover close to a billion USD and approximately 4000 employees. MT Hojgaard’s legacy is to be seen in wellknown buildings and projects in Denmark, the Nordic region and the rest of the world. Some notable projects in Denmark include the Great Belt Tunnel, Moesgaard Museum and The Diamond (The Royal Library). Other remarkable projects include one of the largest stay bridges, Pont de Normandie in France and the Hardanger Bridge in Norway. MT Hojgaard is also in the forefront when it comes to sustainable construction and digitalization of the construction industry.

MT Hojgaard has been present in the Maldives since 1999, offering a wide variety of services. More than 35 islands in the archipelago carry their footprint in the form of coastal protection, harbours, resorts, roads, or bridges. The many years of experience and the combined strengths of their services have earned MT Hojgaard a reputation for always delivering on time and on budget. MT Hojgaard’s core competencies in the Maldives include marine works and precast elements. With these combined strengths they have most recently forayed into resort development, with the latest completed projects being Hurawalhi and Kudadoo in Lhaviyani Atoll. At present MT Hojgaard is completing the construction of a resort on Kagi island in Male Atoll.

The GM Forum (short for General Managers’ Forum) was launched by Hotelier Maldives in 2016 as a venue to exchange views on challenges and solutions to hotel operations in the Maldives. With over 50 GM’s in attendance, along with owners and developers, the one day event features keynote speeches from industry veterans and experts and panel discussions featuring senior GMs and corporate hoteliers. The Forum ends with a networking reception also attended by all delegates and sponsors. This year the GM Forum will take place at the event hall at The Marina, Crossroads Maldives and the networking reception will take place at Cafe Del Mar Maldives. On partnering with Hotelier Maldives for the GM Forum, Strategy and Business Development Director John Sommer said, “We are very much looking forward to an inspiring event, during which we will have the opportunity to discuss with clients and operators about how we plan to collaborate in order to build the most attractive resorts for the future – that are sustainable, resilient, and profitable.

Sponsorship for the GM Forum 2020 is open until 10th March 2020. For inquiries, please call: +960 7910858 or email: cristina@perspective.mv

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EVENT CALENDAR HSMAI ROC ASIA PACIFIC

HEALING SUMMIT 2020

May 18 - 19, 2020 Pine Cliffs Hotel, a Luxury Collection Resort, Pinhal do Concelho, Portugal The HEALING SUMMIT is an initiative of Healing Hotels of the World which takes annually and serves as a platform for professionals striving for a holistic approach to life and business, with the aim to create a global community of influencers who commit to doing good. An annual event since 2014, the HEALING SUMMIT embraces all topics that are inherent to the worldwide brand Healing Hotels of the World. HEALING SUMMIT 2020 is organized by HEALING HOTELS OF THE WORLD Contact: Healing Hotels of the World Phone: +49 221 2053 1175, Email: healingsummit@healing-hotels.com

DIRECT BOOKING SUMMIT: EUROPE May 27 - 28, 2020 InterContinental Berlin, Berlin, Germany

The Direct Booking Summit unites hundreds of hoteliers, from savvy independents to international chains to strategise, network and drive the Direct Booking Movement forward. A packed agenda of keynotes, debates and workshops ensures delegates leave with plenty of fresh ideas on everything from rogue wholesalers to the growth of Google to the changing landscape of OTAs. That also involves helping our guests let their hair down and enjoy some time away from their busy day jobs, so we make room in each summit’s schedule for an epic party. Hoteliers seem to be pretty proficient when it comes to that! We’re busy working on the agenda, bringing onboard best-in-class speakers and creating an action-packed two days for you in Berlin. Keep an eye out for updates! Direct Booking Summit: Europe is organized by Triptease Contact: Annalisa Duina, Digital Marketing & Data Manager Phone: +44 (0) 2039507688 Email: annalisa.duina@triptease.com

June 4 - 5, 2020 Marina Bay Singapore, Singapore For fifteen years, HSMAI’s Revenue Optimization Conference (ROC) has been the place where hotel revenue leaders unite for education, collaboration, and innovation. Since, 2015 in Asia Pacific, this conference delivers the most compelling and comprehensive revenue management event for the local hotel industry, and convenes more than 100 key stakeholders to address the most critical trends affecting revenue management in hotels today. It’s where senior leaders in hospitality connect and engage in meaningful, thought-provoking conversations about hotel pricing, hotel distribution, rooms forecasting, business intelligence, hotel distribution and more. With powerful educational and networking opportunities, this is the can’t-miss conference of the year! WHY ATTEND THE ROC CONFERENCE? The only strategic Revenue Optimisation event in Asia delivering insights on how you can drive the next phase of your hotel’s growth. A perfect opportunity to check your current strategy - Is it aligned with the changing market environments?. Learn about the upside of a solid Marketing, Sales & Revenue Management Relationship. Hear about the latest Tools to help you implement your strategies. Benchmark the performance of your Team with that of your competitors. Engage with Asia Pacific’s Leaders from General Managers, Marketing, Operations, Sales and Revenue Management.

HSMAI ROC Asia Pacific is organized by HSMAI Asia Pacific.

CORNELL PROFESSIONAL DEVELOPMENT PROGRAM (PDP)

HOSPITALITY DESIGN FAIR

June 8 - 20, 2020 Cornell University Ithaca - NY, United States

Hospitality Design Fair, held at the world class ICC Sydney on 27-28 May, is the premier trade fair and conference for creative professionals who shape the hospitality interiors marketplace and create amazing spaces. As the only event in Australia focused exclusively on interior design and furniture for hotels, bars, restaurants and clubs, #HDF20 brings together designers, architects, owner/operators, purchasers, brand executives and manufacturers for two days of product discovery, inspiration, education and exceptional networking. Hospitality Design Fair is organized by National Media Pty Ltd

The Cornell University School of Hotel Administration has selected Randell A. Smith, chairman and co-founder of STR, to receive the 2020 Cornell Hospitality Icon of the Industry Award. The award will be presented at the 12th annual Cornell Hospitality Icon and Innovator Awards gala, to be held on Tuesday, June 2, at the Ziegfeld Ballroom in New York City. The Cornell Hospitality Icon and Innovator Awards is the largest annual event for the School of Hotel Administration, bringing together hundreds of influential leaders in the global hospitality and travel industries each year. The event is a key fundraiser for the school’s annual fund, which provides critical need-based scholarships for students. Cornell Hospitality Icon & Innovator Awards is organized by Cornell

The Professional Development Program (PDP) at the Cornell School of Hotel Administration is the premier career-building opportunity for hospitality professionals to meet their professional goals, learn from renowned faculty, share best practices with a network of international peers, and earn a Cornell credential to advance their career. In an industry that is ever-changing, you, too, must continue to grow and evolve in order to stay on top. To be successful, you must anticipate the future of your industry and be able to effectively understand and incorporate cutting-edge best practices into your organization. Cornell Professional Development Program (PDP) is organized by Cornell Execed

Contact: Meg Keilbach Phone: 607.255.9542 Email: mhb7@cornell.edu

Contact: Cornell Executive Education Phone: 1.607.255.4919 Email: exec_ed_hotel@cornell.edu

May 27 - 28, 2020 ICC Sydney Exhibition Centre, Sydney, Australia

Contact: Matthew Appleby, Senior Marketing Manager Phone: +61 7 5510 5142, Email: mappleby@nationalmedia.com.au Web: hospitalitydesignfair.com.au

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CORNELL HOSPITALITY ICON & INNOVATOR AWARDS Tuesday - June 2, 2020 Ziegfeld Ballroom, New York - NY, United States

ISSUE #49 HOTELIER MALDIVES

TOURISM INDICATORS | by STR

MALDIVES TOURISM REACHES 2019 MILESTONE FOLLOWING GROWTH IN INDIA ARRIVALS

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A NEW CALENDAR YEAR OFTEN LEADS to reflection on the previous 12 months and whether that period brought a raft of challenges or a wave of success. For hotel operators, understanding your property’s occupancy and revenue performance is crucial to determining whether your business has been successful over any time period. And by benchmarking your hotel against its past performance, competing properties and market, you gain the context needed to implement effective, data-driven strategies. For the Maldives’ tourism industry, 2019 was a milestone year that resulted in slight performance growth for the archipelago’s hoteliers. According to data from the Ministry of Tourism, yearly international arrivals to the country surpassed 1.5 million for the first time, due in part to a shift in visitor dynamics from key source markets.

Despite China remaining the Maldives’ largest source market, arrivals declined in 2019 as a result of a U.S. trade war-inspired economic slowdown and a pickup in China’s domestic tourism. However, visitor numbers from the U.K. and India increased notably across 2019—particularly the latter. During the opening nine months of 2019, the Maldives welcomed a 105% increase in arrivals from India compared with the same period in 2018. Unsurprisingly, this crowned India as the fastest-growing market in terms of visitors to the Maldives. While the government and tourism authorities aimed for source-market growth and diversification through various marketing campaigns, the introduction of daily and direct flights from both Mumbai and Delhi has likely been a key influence on arrivals—especially given the availability from low-cost carriers such as GoAir and Indigo.

THE IMPACT ON HOTELIERS Supply growth outpaced demand for the second successive year and influenced occupancy levels for the entire market. The Luxury and Upper Upscale classes reported the largest inventory growth. Despite the aforementioned growth in international visitors, STR Data shows that overall occupancy fell 2.0% to 65.7% in 2019. Steady demand, however, enabled hoteliers in the Maldives to maintain pricing confidence and produce a 1.3% increase in average daily rate (ADR) to MVR8,391.93. As a result, revenue per available room (RevPAR) fell marginally (-0.7%) to MVR 5,509.92.

ISSUE #49 HOTELIER MALDIVES

TOURISM INDICATORS

In an increasingly competitive market, it has never been more important to benchmark your performance against the competition and market. More than 70 hotels in the Maldives are submitting daily and monthly data to STR, receiving data insights that enable informed strategies and ensure they are best placed to capture greater market share.

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For example, Luxury properties were able to offset a 1.2% occupancy decrease through a lift in rates, capitalizing on strong demand in this segment to increase ADR by 3.9% and produce RevPAR growth. Upper Upscale properties, conversely, reported a RevPAR decrease of 6.4% as supply growth significantly outpaced demand across 2019.

WHAT’S TO COME IN 2020? Supply growth is set to continue in 2020, with more than 3,000 additional hotel rooms projected to open as of December 2019. STR’s pipeline database shows that the Luxury and Upper Upscale classes will continue to expand, with more than 60% of total inventory growth to occur in these classes. Upscale properties, however, will experience the most significant growth in 2020 as inventory will increase 113% if all under contract pipeline rooms are delivered. Inventory expansion is likely to put pressure on hotel performance, with hoteliers also facing the issue of shifting tourism demand from diverse source markets. It will be interesting to see how hoteliers cater to the falling visitor numbers from China and the growth from India, given the cultural differences between the two.

To understand how your property can receive and benefit from complimentary benchmarking reports, please contact Vidhi at: vgodiawala@str.com. Through insights into your immediate market class, you can understand supply and demand dynamics, as well as overall hotel performance trends. Karan Mahesh, Account Manager, Central & South Asia, STR, will also be making a presentation at the upcoming GM Forum 2020. He will be looking at hotel performance analysis for Asia Pacific as a whole, and Maldives. And Key trends in hospitality, KPIs of Occupancy rates, ADR and RevPAR along with supply-demand dynamics and forecasts that help in defining any emerging patterns being witnessed in the region would also be addressed.”

ISSUE #49 HOTELIER MALDIVES

HOTEL REVIEW | by Ruby Amir

LUX* SOUTH ARI ATOLL TAKES “HOLIDAY IN THE

MALDIVES” TO NEW HEIGHTS

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SHOWCASING A PLAYFUL, FUN AND MODERN VIBE, LUX* South Ari Atoll Resort & Villas differs from its resort counterparts by taking luxury and design a step further. For adventure travellers, honeymooners, solo travellers and families seeking an eco-conscious island experience, LUX* provides the quintessential Maldivian retreat where one can experience the Maldives to its fullest. Bucket list experiences, cutting-edge sustainability initiatives and a myriad of options for resting, relaxing and playing can all be found at LUX* South Ari Atoll, located on the 1.8 km long island of Dhidhoofinolhu, a mere 25 minutes by seaplane from MalĂŠ. The resort offers 193 villas, with a total of eight villa categories, dotted at the waterâ&#x20AC;&#x2122;s edge along 4 km of powder-white sand or perched on stilts above the crystal-clear lagoon, all ensuring complete privacy. As soon as you arrive, the island unveils surprises and luxury treats beyond the expected with 17 Reasons to go LUX*, a signature concept implemented in all LUX* Resorts & Hotels around the world.

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This concept provides pop up and signature experiences that help guests celebrate life during their stay. For instance, guests can stumble upon one of the 25 messages in bottles hidden daily and containing generous prizes. Or watch a movie under the stars, hang a wish at the Tree of Wishes or give a complimentary call to anyone in the world from the Phone Home booths. Enjoy a cup of on-site roasted coffee at Café LUX*, homemade ice cream at the ICI parlour or head to the multi award-winning LUX* Me spa which advocated a holistic approach to yoga, spa, nutrition, meditation and fitness. The list goes on. The little ones can live their Crusoe fantasy on the remote island, LUX* South Ari Atoll has even created a booklet containing clues for a treasure hunt. The youngest guests will turn into adventurers as they set out to look for a slew of ‘checkpoints’ where they will receive a stamp. Once all eight stamps have been collected, there’s a little surprise. When they aren’t busy having fun in the sun,

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they can hang out at the kids’ club, PLAY, where more fun awaits. This is the place where you realise food is a culinary journey. Eight restaurants and five bars take you on a journey to Japan at Umami, the Mediterranean at Beach Rouge, Italy at Allegria, India, Middle-East and Maldives at Senses, throughout Asia at East Market, and on a trip around the globe at MIXE. Ingredients sourced from near and far blend with a cosmopolitan style for a restaurant scene that will satisfy even the pickiest eaters. Plant-based food lovers can even choose from a vegetarian menu at each restaurant. Don’t miss the chance to enjoy a sunset cocktail, the beats of the resident DJ and the beach club vibes at Beach Rouge. The resort is located in a Marine Protected Area, where the beautiful natural surroundings, including 50 dive sites, are brimming with wildlife, including manta rays, sea turtles, thousands of species of reef fish, dolphins and the gentle giant of the Indian Ocean: the whale

shark. The resident Marine Biologist will take you on a tour to meet the plankton-eating, polka dotted sharks, so make sure you bring your camera to help the resort collect data on this endangered species. Climb aboard a traditional wooden Dhoni to scuba-dive or snorkel alongside manta rays, inside caves or shipwrecks. For those feeling daring, the resort offers night dives to see the world beneath the surface come to life after dusk. Whether you are the sun-bed type or more of an active type, LUX* South Ari Atoll hits a sweet spot with a wide selection of water sports, including jet skis, paddle-boards, hoverboards, fly boards, wakeboards, knee-boards, windsurfs, kite surfs, sailboats, catamaran outings, fishing and parasailing. On land, go for a morning jog around the island, play beach volleyball, tennis, or hit the gym with a personal trainer. Recognised as the leading eco-friendly resort in the Maldives at the South Asian Travel Awards 2019, the resort launched

the world’s biggest floating solar system at sea in August 2019. The patented and unique technology, created in collaboration with Austrian company SwinSol, is one step in its journey to becoming a greener and more sustainable destination. Designed with all travellers in mind, the resort has concocted three bespoke experience packages (there’s more to come). Adventure-seekers may opt for the Maldives Bucket List Experience, those looking for pure relaxation can enjoy the Rest & Rejuvenate package, while honeymooners or those renewing their vows can enjoy the We Love Your Love experience. All information can be found on their website www.luxsouthariatoll.com

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SALAH COVER STORY | by Leesha Haneef

SHIHAB Four Decades of Steering Voyages VOYAGES MALDIVES, ESTABLISHED IN 1980,

is heading towards its 40th anniversary this year. One of the pioneers and founding members, Mr. Salah Shihab has spent the past four decades as a leading figure in deciding the route for this company and steering its course towards where it stands today. As One of the very first companies to establish Safari cruising in the Maldives and the pioneers of the liveaboard industry which we see today, Voyages has achieved so much more than just contributing to the tourism sector of the Maldives.

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START-UP of VOYAGES Back in late 1972, right at the dawn of tourism, Mr. Salah Shihab left to pursue his higher studies on a government scholarship in Australia. Just as the pioneers were getting involved with tourism back in the Maldives, Salah spent time at the campus in Australia with his Maldivian colleague Mr. Mohamed Shafeegu, who is now one of the founding members and board of directors of Voyages Maldives. During 1973-1978, Salah had the opportunity to visit home once a year on a ticket grant provided by the Australian government on long holidays as he was a married student. During his home visits, he started to see new tourism activities emerging in the Maldives and was keen to understand more on how it all worked. Once he arrived back to Australia, he would share the information he discovered with his colleague, Mohamed Shafeegu. “My parents worked for the government, which was the main employer then and still a significant employer to this day. So I knew in order to really have financial independence, we would have

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to do something beyond just working for the government. As scholarship students, Shafeequ and I both had government bonds of five years.” explained Salah Shihab. When Salah returned home from Australia in 1978 after finishing his course, the government had changed and President Gayoom was sworn in and to service his bond, Salah joined Aminiya School as an economics teacher. “I chose to study economics because it gave me an edge with business. It was also a sought-after profession in the industry. Therefore I was able to satisfy the government as well as focus on what I wanted to do in the long run,” commented Salah Shihab Working as a school teacher meant that Salah would have his afternoons free, during this time he joined Safari Tours part-time to fill his free time and it then gave him a background and direction as to where they should start to focus. Even though they were not doing any Safaris and neither owned any Safaris at the time. When Shafeequ returned to the Maldives from Australia in late 1979, without further delay, on the 13th of February 1980, the partners registered their company Voyages Maldives Pvt. Ltd.

“The day itself has no significance or relevance. My father used to say that when you are ready for something, that is the ‘iruvaru’, meaning that it is the opportune time”. They have long waited to begin their voyage and once the registration was completed, they began their work from the front yard of their uncles home, adjacent to his father’s home. The beginning of their joint venture started from then. The name Voyages was chosen because they were interested in doing Safaris, meaning Voyages within the Maldives.

THE GROWTH of VOYAGES With the help of an important contact Salah made while working with Safari Tours, Voyages had the opportunity to work with an Australian Tour Company, Himalayan Expeditions, which was a well established camping and backpacking holiday group who were already doing tours around Nepal, South India and Sri Lanka.

“For our first trips, we chartered fishing boats with traditional Maldivian thatch cabins. The expedition group brought all their own gear, including most of their food for the trips. This included the basics such as canned food, gas cookers to portable toilets”, commented Salah Shihab. They began camping on uninhabited islands in the Maldives and got very lucky when they came across a mature Maldivian fishing boat captain, who was extremely experienced and humorous. He was sort of the senior man on the boat back in the day and acted as the captain and stabilizer of the group. He gave a lot of confidence to the travellers, making them feel they are in safe hands out on the open waters. They cruised mostly on sail even though the boats had engines, it was a very basic program to experience the beauty of the Maldives. From these local expeditions the company slowly evolved, they continued to listen to the people who came on the safari trips and slowly incorporated some of their ideas to meet the demands of their guests. However, their biggest goal was to remain authentic and not to lose the Maldivian touch or copy the current trends of Safari boats already in the Maldives and other European countries. Today Voyages Maldives offers diving, surfing and cruising trips for a variety of guests. With the Safari operations, the company realised that things are very limited and seasonal. Since the weather does not permit for voyages throughout the year in the Maldives. In addition, surfing in the Maldives was yet to be discovered and they needed to enter into a wider variety of tourist services on top of the boat trips they offered. In the hope to broaden their contacts within the industry, the next step was to have their own airport representation. The company got their major break when Mr. Franco Rosso, an Italian Tour Operator was looking for a ground handling agent for their growing business, from 1983 onwards we began representing them. Their relationship extended from representation to sharing properties like Athuruga and Thudufushi. Voyages still continues to represent the company even though it has been sold and rebranded as Alpitour. The next agency they began working closely with was Kuoni. With their

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“I would like to compliment our staff for trusting us and continuing to contribute each day to the wellbeing of the company.” Salah Shihab

strong presence at the airport and good relationships, soon they began attracting major tour operators dealing with the Maldives, from representation to handling their Charter Flights and handling services on the ground. Today Voyages looks after nine different airlines, not only charters, but scheduled airlines as well. They represented Thomas Cook, until their recent shut down in 2019. “Unfortunately Thomas Cook was the largest operator we had, we had 800 guests in the Maldives during off season when they collapsed overnight. We all know in this industry there are shocks, we pray that we don’t have a natural disaster like the 2004 tsunami incident or even a terror attack. But even when unforeseen things happen we have to find ways to get up and keep moving forward. We are not discouraged by what has happened, hopefully we will get something even stronger in the time ahead.” explained Salah Shihab.

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SEAGULL GROUP and MAAFAHI ISLAND Seagull Group Pvt. Ltd was established in 1983, a company formed to cater for the needs of Voyages. They started looking at boat building instead of hiring boats, due to the lack of suitable equipment and materials available in the Maldivian market. “When we started looking at boat building instead of hiring boats, we found the types of equipment suitable was very hard to find. Like high grade stainless steel, fittings, marine grade toilets. By then one of the Voyages directors had already moved abroad, so the three of us who were in the Maldives decided to form this trading and non-tourist related activity company to further support Voyages and our business.” explained Salah Shihab. The government decided to lease islands for non-touristic purposes on long term lease and Seagull Group decided to cease the opportunity to bid for these islands. The ministry identified some slightly larger islands which were not necessarily ideal for tourism but with healthy vegetation. During the bidding process, Shafeequ and Salah both won bids for separate islands but since the project would be funded by the same company, the government then asked the directors to choose either of the two and Seagull Group won Maafahi island in 1988. We opted for Maafahi for its location and it’s natural beauty. Also, in the back of our mind we had the vision that the island could become valuable for it’s agriculture potential, while also promoting agro-tourism. Especially since it is close by to Hanimaadhoo Airport, providing us with easy access for travellers to visit,” explained Salah Shihab. As with most of their business, one thing leading to the development of another, Seagull Group decided on agriculture to challenge something completely outside of tourism at the same time which would benefit the Voyages boats with its supply of food. The company combined some fisheries activities as well along with agriculture and farming at Maafahi. Today the island has a livestock of 250 Goats. According to Salah Shihab, they found out that goats are healthy and safe for

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them and it compliments the farming project as their dung is healthier in comparison to chicken manure. They are looking to further double their stock all the while keeping the animals healthy and providing a space for them to graze. The biggest challenge for Maafahi island is to develop their own fish products because the island still does not have a proper industrial harbor for bigger fishing vessels to dock. Eventually Seagull foods were opened to cater for the market in Male’ to support the produce from Maafahi. Just as most businesses in Maldives, Maafahi also faces the dilemma of a lack of skilled laborers and not enough Maldivians willing to work for the agriculture industry. To tackle the labor issue, the company is more focused on investing in technology which will assist them with their future growth and managing human capital.

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Voyages has proudly managed to retain a large group of their staff for over 20 years and over 70% of their staff have also never worked for a second company during their career. “I would like to compliment our staff for trusting us and continuing to contribute each day to the well-being of the company,” said Salah Shihab. “I think the future of Voyages, on the travel side is currently uncertain due to the changes in the market today and customer needs. It is important that Voyages adapts to these changes in this current fast paced internet era. But on the Safari side, heading towards our 40th year, we are very strong and if we keep fine tuning our services, it looks prosperous. As for Seagull group, the company has a lot of potential and room for future growth. Our next big project would be investing in a proper harbor where fishermen could sell their catch at the Northern part of the Maldives, at Maafahi.” commented Salah Shihab.

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SPECIAL FEATURE | by Mohamed Mamduh

DAVID KEEN

FOUNDER & CEO,

QUO

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David Keen: The destination as a whole is changing. It’s following the course of Bali and Phuket and will no longer be perceived as exclusively high-end. Instead, the Maldives is transitioning to a volume destination with high-end products alongside resorts serving larger numbers of guests at lower price points.

HOTELIER MALDIVES: COMPARED TO SIMILAR DESTINATIONS, WHAT WOULD YOU SAY ARE THE MOST REMARKABLE ASPECTS AND FEATURES OF THE MALDIVES AS A TOURIST DESTINATION?

David Keen: The wonder of the Maldives begins with the natural environment itself: turquoise waters, immaculate white sands and some of the best diving opportunities in the world. But the Maldives is also remarkable for its unusual cultural structure, with the local population not living among tourists, but on nearby islands. In that sense, each resort island has its own carefully crafted sense of place, and tourists find themselves travelling between worlds as they cross from one shore to the next.

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HOTELIER MALDIVES: AS SOMEONE WHO HAS BEEN WORKING WITH A NUMBER OF MALDIVIAN HOTELIERS IN CRAFTING AND POSITIONING THEIR BRANDS, WHAT IS YOUR CURRENT READING ON HOW THE DESTINATION IS PERCEIVED BY TRAVELLERS?

As more International brands enter the market, there’s going to be a shift in perception of the Maldives brand, which will add structure and credibility. HOTELIER MALDIVES: GIVEN THE INTRODUCTION OF LOCAL ISLAND TOURISM AND THE SHIFT IN THE PRODUCT MIX, WHAT DO YOU THINK SHOULD BE SOME STRATEGIES FOR MALDIVES TO PURSUE TO MAINTAIN ITS POSITION AS A LEADING TRAVEL DESTINATION? David Keen: It’s critically important to shift perception away from its role as a destination for single-island tourism. International tourists are eager to engage with the warm, welcoming people of the Maldives. They want to celebrate its culture rather than merely pay notional respect.

It’s time the world meets the real Maldives: a deeply proud Islamic culture with an extraordinary history as a trading post at the confluence of three continents. A fertile ground for storytelling, where inspiring oral histories run deep. Integrating elements of the nation’s heritage and culture into the tourist experience will help to maintain the Maldives’ leadership position.

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HOTELIER MALDIVES: WHAT ARE YOUR THOUGHTS ON THE FUTURE OF MALDIVES TOURISM?

HOTELIER MALDIVES: THE LAST DECADE HAS ALSO SEEN A CHANGE IN THE SOURCE MARKETS FOR MALDIVES, WITH ASIAN TRAVELLERS CONTRIBUTING A LARGE PERCENTAGE OF ARRIVALS. DOES THIS CALL FOR ANY SPECIFIC STRATEGIES TO PURSUE IN TERMS OF POSITIONING THE MALDIVES’ BRAND?

David Keen: Yes, in addition to embracing the roles of culture and heritage in tourism appeal, the Maldives would also be wise to give careful attention to the mass resorts opening on Male and Noon Atolls over the next few years. These resorts are going to set the bar, both in terms of tourist perception and in what other mass resorts aspire to over the next few years. They’re perfectly positioned for shorter-stay visitors who are uninterested in spending endless hours in the sun. These new arrivals will take greater interest in historical attractions, museums and cultural shows. They could even catalyse retail growth, stronger cottage industries and other forms of local production.

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HOTELIER MALDIVES: GIVEN THAT THE MALDIVES WILL SOON BE CELEBRATING 50 YEARS OF TOURISM, WHAT ARE YOUR MOST MEMORABLE MOMENTS THE DESTINATION HAS WITNESSED OVER THE COURSE OF ITS HOSPITALITY INDUSTRY?

David Keen: I think the development of Huvafen Fushi was a true watershed in Maldives tourism. It marked the first time an independent, non-brand-affiliated resort could command super-high rates, and it defined a benchmark for many independent resorts to come. It also acted as an inhibitor to the inevitable arrival of all of the large brands, holding them off for about ten years. I would also highlight the many world’s-firsts achieved in the Maldives: the first underwater spa at Huvafen Fushi; the first underwater nightclub at Niyama; the first underwater restaurant and first underwater villa, both at Hilton’s Conrad Maldives Rangali Island Resort. This year, Manta Air launched the world’s first scheduled seaplane service and started posting monthly schedules.

David Keen: I think it’s clear that the future is bright for tourism in the Maldives. An enlarged airport with a new runway is providing more access. The destination’s reputation has evolved, with all segments from guesthouses to the ultra-high-end accounted for. And perhaps most importantly, the elemental magic of the archipelago’s topography is unassailable. We also have the relatively untapped resource of Maldives culture to develop and explore. This is a massively untouched asset that will deepen tourists’ experience. The ongoing introduction of new large-scale resorts challenge the market, but if they succeed, they will also create significant new dimensions. And as more International brands enter the market, there’s going to be a shift in perception of the Maldives brand, which will add structure and credibility. All of this is being built on the foundation laid by resorts like The Nautilus, Soneva Fushi, One&Only Reethi Rah, Baros, Hilton Conrad Rangali Island, Kurumba and Four Seasons. Some of these have been around for more than 20 years, creating a critical base from which the country will only grow and continue to develop.

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EMERGING DESTINATIONS | by Neefeen Ibrahim

DHAALU ATOLL

YOUR NEXT TRAVEL DESTINATION 38

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Dhaalu Atoll - Your next travel destination. Located in the central Maldives and relatively new to welcoming the hospitality industry; opening its first resort in the late 90’s. Dhaalu is a quiet corner with excellent diving and snorkelling. With its population of about 5000 spread across seven inhabited islands.

HOW DO WE CLASSIFY A DESTINATION AS EMERGING?

When a destination claims to be ‘the place to visit, we may call them ‘emerging’. However, a place which is slightly off-the-grid from the usual travel destination could also be classified as emerging as it starts to gain significant recognition. Looking deeper into the phrase ‘emerging destination’, this could also include those places that are a must see; before it becomes overrun with the snap happy travellers excited to post every moment of their holiday on social media. The Maldives is hailed as the ultimate paradise by many worldly travellers. With over four decades of successful tourism, the country now has more than 150 resorts in operation, spread out across the archipelago. This article highlights Dhaalu Atoll in particular as a key new emerging destination within the Maldives.

Dhaalu Atoll – corresponding geographic atoll ‘Nilandhe Atholhu Dhekunuburi’, located in the central Maldives welcomed the hospitality industry relatively recently; opening its first resort in the late 90’s. Dhaalu is a quiet corner with excellent diving and snorkelling points. With its population of about 5000 spread across seven inhabited islands, its capital Kudahuvadhoo is the largest island – a busy fishing hub and home to the domestic and only airport of the Atoll. The number of resorts opening within the Atoll is gradually increasing over the last few years. Adding to this is the development and operation of the domestic airport in the middle of the year 2017. As a result of the opening of the domestic airport in Dhaalu Kudahuvadhoo, there has been a notable influx of tourists flying into Dhaalu Atoll. For a refreshing and unique experience, travellers can stay in one of the relatively untouched resorts in Dhaalu Atoll.

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ANGSANA VELAVARU Surrounded by crystalline Indian Ocean waters, Angsana Velavaru is located in the idyllic South Nilandhe Atoll – a short 40-minute seaplane flight from Male. An oasis of tranquility, this desert-island delight has recently undergone an extensive refurbishment, offering guests an enhanced level of luxury in authentic Maldivian surroundings. Located in the centre of its own lagoon, the island boasts a stunning 1.2mile long stretch of silky powder white sand beach which gives way to magnificent turquoise waters and a house reef boasting 30 amazing dive spots. On the island itself, accommodation is offered in Beachfront Villas – many of which have been newly renovated, and some offering spacious new infinity pools overlooking the ocean. A short boat ride away and located completely separate to the main island, guests can enjoy a true overwater experience in one of the gorgeous InOcean Villas; with a separate seating area, private sala, ocean-suspended hammock, rooftop terrace, outdoor infinity pool and pool deck with direct access to the coral reefs, these two-storey villas offer a truly romantic and luxurious escape from everyday life. Angsana Velavaru offers several dining options, including gourmet Italian cuisine at Azzurro restaurant, the freshest of seafood catches at Funa, European and Asian-inspired delights and themed buffets at Kaani restaurant and a new Maldivian al fresco dining concept at Magoo Garden. For those guests looking to be a little more adventurous, why not escape for a night on the resort’s own ‘Castaway Island’ – complete with your own personal chef and Robinson Crusoe-style bungalow. With “101 Activities” on offer ranging from Marine Lab conservation projects, a pampering treatment in the award winning Angsana Spa or simply relaxing on a sun lounger soaking up the island’s beauty, Angsana Velavaru truly has something for everyone.

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BAGLIONI RESORT MALDIVES Baglioni Resort Maldives â&#x20AC;&#x201C; offers a comprehensive and an unforgettable stay with a blend of sports, relaxation and prestigious gourmet dining to suit its exclusive international clientele. Opened on August 1st 2019, this five-star destination is a top luxury resort for a one-of-akind blend of easygoing beach vibes and luxury Italian style; operated by Baglioni Hotels and Resorts, Italy. The elegantly furnished villas are surrounded by beautiful beaches, coconut palms, crystal clear waters and panoramic sunset views. This magnificent resort is overflowing with natural tropical beauty. This property offers beautiful beachfront and overwater accommodations created with the renowned Italian attention to detail. A variety of food and drink is available to delight the most discerning guests, all in the signature Italian style. Guests can choose from a lively pool bar and three excellent restaurants which serve gourmet meals and also a vast kids menu which caters to younger guests. The dining experience is complete with luxurious aperitivi, wine tastings and personalised private dinners. Relax and regenerate the body and soul by luxurious rituals in the Baglioni Spa. Guests can enjoy sharing beauty and wellness experiences with loved ones. A forty-minute seaplane ride from Velana International Airport will transport guests straight to Baglioni Resort Maldives.

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EMERGING DESTINATIONS HOTEL RIU PALACE MALDIVES Hotel Riu Palace Maldives – An all-inclusive five-star resort which opened in summer 2019 in the private island of Kedhigandu, Dhaalu Atoll. One of the highlights of this resort is the pool which is one of its most charming places, as it has stunning 360 degree views of the sea with a swim-up bar. For a fun and exciting experience Riu Palace Maldives guests have also access to next door Riu Atoll hotel (All- Inclusive four-star), offering a wide range of activities and venues for all ages such as Stand-up Paddle Yoga, Aeroyoga, TRX, games with the animation team, RiuLand Kids Club...and many more! Each room at the resort offers sea views. Guests can enjoy access to a garden and a private beach area. Hotel Riu Palace Maldives, operated by RIU Hotels and Resorts, Spain, offers an exceptional range of cuisines that ensures to delight its well-travelled guests. The main restaurant serves buffet breakfasts, lunches and dinners with live cooking stations. Additionally the resort provides Japanese and fusion cooking restaurants where guests can enjoy delicious à la carte dishes during dinner time. Other dining outlets include the Italian restaurant and the steakhouse, as well as the Boats bar open 24h with all drinks and snacks included. Hotel Riu Palace Maldives is accessible by a forty-five minutes flight from Velana International Airport, followed by a fifteen-minute motorboat transfer from Dhaalu Airport (Kudahuvadhoo Domestic Airport) to complete the journey. For guests willing to feel an extra experience during their vacation, the hotel also offers a direct seaplane flight connection from Malé to Riu. This selection of resorts located in Dhaalu Atoll presents a fresh travel innovation to the pristine Atoll with its evolving tourist movement. Emerging markets are the future of the hospitality industry. Dhaalu Atoll as an emerging tourist destination will soon penetrate the booming Maldives hospitality industry, which is set to invite further property developments.

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KANDIMA MALDIVES Kandima Maldives – a modern, playful, fun and affordable concept resort for mid-income tourists has now taken shape in Dhaalu Atoll. This five-star resort’s vibrant tropical vegetation and the natural beauty of its lagoon are fused with a contemporary design concept which has gained the resort popularity since its opening in early 2017. This resort is much more than just a holiday. With ten incredible Food and Beverage outlets and plenty of on-site activities to choose from, this game-changing destination offers a very stylish island atmosphere. Guests can start the day at Aroma with fresh beverages and baked goods. Sea Dragon restaurant serves authentic Chinese cuisine while Forbidden Bar entertains with live music in the evening. Situated on Dhaalu Atoll’s largest island, Kandima Maldives has a long outdoor swimming pool, an array of water sports and a large beach club. For the fitness enthusiasts, Kandima Maldives’ gym is the place to be, providing guests with personal trainers and conducting classes including anti-gravity yoga, Zumba, aquabike classes and POUND® fitness lessons. Guests can indulge in massages, facials and a range of local signature treatments for total relaxation. With the increasing number of family travellers, parents can leave their kids under the careful supervision of talented and highly qualified multilingual child care professionals at Kandima Kids Club. Guests can arrive at the resort after a thirty-minute flight from Velana International Airport followed by a twenty-minute boat ride. The resort offers studios and villas complete with an outdoor terrace, private pool and endless tropical views.

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EMERGING DESTINATIONS NIYAMA PRIVATE ISLANDS MALDIVES Niyama Private Islands Maldivesâ&#x20AC;&#x201C; an intimate, one-of-a-kind experience, in a very private setting. The destination offers the luxury of choice with twin islands - Play and Chill. At Play: Frolic in the treetops. Rush into the infinite horizon. Kick things up a notch in villas set on white sands and tailored to adventurous honeymooners, active couples and families alike. Play was opened in early 2016. At Chill: Revel in a peaceful moment within the cocoon of Drift Spa. Explore culinary haven offshore. Soothe your soul to the slow rhythms in the over water villas. Lounge against the flowing oceanscape in an underwater playground which was opened in 2012. Niyama Private Islands Maldives is operated as a subsidiary of Minor International. The resort boasts a twenty-four hour spa on request and the worldâ&#x20AC;&#x2122;s first underwater nightclub. The resort offers a variety of cuisines with 6 restaurants and 4 bars for guests to choose from. This luxurious tropical paradise offers a quiet private beach and comprehensive Thakurus (butler service). The rooms at this five-star resort include luxurious beach pool villas, over water pool villas and suites. Guests can experience Drift Spa which offers relaxing body massages and a range of beauty treatments. This property hosts a world-class Kids Club which is one of the largest and the only Kids Club that caters to children from twelve months to twelve years. Niyama Private Islands Maldives is just forty-minutes away from Velana International Airport via seaplane, while Dhaalu Airport is now open for private jet transfers that can be arranged at an additional charge.

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ST. REGIS MALDIVES VOMMULI RESORT St. Regis Maldives Vommuli Resort â&#x20AC;&#x201C; the first St. Regis resort located on a private island, set on nine hectares of lush tropical gardens, soft white sand and a sparkling turquoise lagoon. This five-star luxury property is operated by Marriott International. All guests will enjoy a personalised and tailored St. Regis Butler Service. The spacious villas and suites at the property are complete with a private pool, the latest in-room technology controls and floorto-ceiling windows. Delight in exquisite surroundings over Italian, Chinese, Japanese, Indian and other International cuisines. St. Regis Maldives offers six distinct dining locations including a pop-up cafĂŠ, an overwater tapas bar and excellent wine dinners in the Decanter cellar. In addition, a Middle Eastern menu and halal food is available to cater to the increase in Middle Eastern travellers. Suspended over-water, guests at Iridium Spa can relax and enjoy full body massages, Ayurveda therapies and hydrotherapy. St. Regis Maldives Vommuli Resort is a forty-five minute scenic seaplane flight away from Velana International Airport.

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SUN AQUA VILU REEF Sun Aqua Vilu Reef – a five-star boutique resort with the ultimate luxury beach, operated by Sun Siyam Resorts opened in 1998 as Vilu Reef Beach & Spa Resort. The resort was fully refurbished and branded under Sun Aqua in late 2015. This resort aims to bring it’s guests so much closer to the unparalleled natural beauty of the Maldives, with its lush green vegetation and cozy atmosphere. The property offers spacious villas, an outdoor main pool and an on-site diving center. Guests can enjoy the gym to maintain their fitness during their holiday or spend time getting pampered in the tranquil setting at Sun Aqua Spa. Two restaurants are available for a scrumptious dining experience. The Aqua serves an international buffet, while Well Done offers an à la carte menu consisting of fresh seafood and local dishes. Drinks can be enjoyed at The Nautilus Bar and Positive Energy pool bar. For a much grander experience the resort offers Wine Cellar dining and also private beach setup with a personal chef. Sun Aqua Vilu reef is accessible via a thirty five-minute seaplane transfer from Velana International Airport.

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DESTINATION FOCUS

MICHAEL

DHONI “At 6 in the morning we boarded the Aladin, the first dhoni to have an engine, and set off for the Ari atoll passing Kuda Bandos. A light wind was blowing, and the mainsail was set. Helped by the diesel engine we glided swiftly over a calm sea and caught 38 ”bonitos”. We made a welcome present of these at the first inhabited island we reached.”. From Marion Friedel’s 1976 diary. Aladin, the most famous classical dhoni in the Maldives, built by Ahmed Adam, the pioneer of the early days. Recently restored, ready for the museum.

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F R I E D E L

BIRDS If you want nothing more than sun, sea and a little dolce far niente – the Maldives offer a veritable paradise. “By Allah, I envy this man, and wish the island belonged to me, so I might retreat entirely from the world.” More than six centuries ago, that was the dream of the Moorish traveller Ibn Battuta. Birds playing on a sand bank, Cocoa Island, South Male Atoll.

ISSUE #49 HOTELIER MALDIVES

THE GMâ&#x20AC;&#x2122;S VIEW | by Camilla Ashworth

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JOHN BENDTSEN Cluster General Manager Mercure Maldives Kooddoo and Pullman Maldives Maamutaa Resorts ACCOR HOTELS’ NEWEST 5-STAR ALL-INCLUSIVE RESORT VENTURE,

Pullman Maldives Maamutaa Resort is set amidst more than 18 hectares of lush flora and fauna in the natural haven of Gaafu Alifu Atoll; one of the most picturesque Atolls in the South of Maldives. Launched on 25th September 2019, the resort presents its global nomads with endless adventure in the bucket-list tropical archipelago. Nestled amidst coconut palms and embraced by the turquoise waters that lap the golden white shore; Pullman Maldives is home to a plethora of nature and marine life. The resort is a sanctuary featuring lush vegetation, a natural lake, and the deepest lagoon in The Maldives. Divers and water lovers will marvel at the colourful marine life thriving in their healthy natural habitat. The resort invites guests to indulge in a range of fitness, wellness, culinary and marine adventures, in harmony with nature at the latest addition to the pioneering hotel and resort brand. Hotelier Maldives met with Pullman Maldives Maamutaa and Mercure Maldives Kooddoo Cluster General Manager, John Bendtsen, to talk about the brand ethos and the resort’s exciting ventures.

HOTELIER MALDIVES: YOU HAVE WORKED IN THE HOSPITALITY INDUSTRY FOR A CONSIDERABLE AMOUNT OF TIME. CAN YOU TELL US ABOUT YOUR CAREER HISTORY AND ANY NOTABLE HIGHLIGHTS THAT CONTRIBUTE TO YOUR SUCCESS AS A GENERAL MANAGER?

John Bendtsen : Well, it’s funny as one of the main parts of orientation for our new employees involves the managers and team heads getting together to give their story in the hope of inspiring others while giving important insight on how they started their career. They are

almost shocked to hear that I started my career as a porter, before moving on to work in housekeeping, food and beverage and even behind the bar. A lot of people seem to have this perception that General Managers almost originate as GMs as if there is such a thing as a ready-made product; they are always amazed to hear my story and gain insight that actually being a GM often means gaining extensive knowledge and years of experience throughout all the levels of hospitality. During my career, I have opened 8 different properties and worked my way up

through the hotel ranks to where I am now. Even after 30 years working in this industry, I can say that I still love it. It is such an incredible industry to work in. I am so passionate about what we do here. When I wake up in the morning, I am happy to go to work. I believe that to be successful, a GM needs to be passionate about what they do as this really flows out to the entire management and transcends to the employees, inspiring them to be the best they can. Ultimately, the hospitality industry is a fun industry to be part of and the resort environment is meant to be fun; a fun place to work means employees are happy and enjoy what they do, and that in turn leads to exceptional service and happy guests.

H OT E L I E R M A L D I V E S : P U L L M A N MALDIVES REPRESENTS THE FIRST ACCOR BRANDED ALL-INCLUSIVE LUXURY RESORT. CAN YOU TELL US MORE ABOUT THE GENEROUS ALL-INCLUSIVE CONCEPT AND HOW DO YOU SEE IT IMPROVING THE OVERALL LUXURY SERVICE AT THE RESORT?

John Bendtsen : The Maldives is my favourite country to work in. It is a country where we actually deliver to the expectations of our guests, and more often than not, we exceed guests’ expectations. We have had many guests who get emotional when it’s time to leave, as they become so attached to the place and our fun and inviting atmosphere.

ISSUE #49 HOTELIER MALDIVES

THE GM’S VIEW

At Pullman Maldives Maamutaa, we have this incredible level of service and acute attention to detail which we wanted to execute right from the opening. We have a beautiful way of delivering the experience here. I feel the Maldivians themselves have a truly wonderful service culture, which is unlike anywhere else in the world. So many guests when they experience the Maldives for the first time, are so amazed by the level of service and the way that we even remember their favourite drink; it really leaves them with such memorable experiences to take home. The Generous All-Inclusive benefit elevates the guest experience as they feel free to enjoy throughout the resort and maximize their Maldives adventure. It reflects our desire as a premium resort to create unforgettable experiences for our guests, who love to be immersed in nature and explore the very best of the Maldives; including adventurous diving, informative nature walks, and exhilarating culinary journeys. Pullman Maldives’ wellness approach is centered around the four pillars of Sleep; Sport; Food; and Spa; is all about bringing guests as close to nature and the outdoors as you can get. The all-inclusive benefit provides our guests with the opportunity to explore a selection of activities and excursions such as a sunset cruise, jet ski safari or 60-minute

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spa treatment which are all complimentary; when they book for 5 nights or 8 nights and above, they have the choice to make the most of our generous inclusions throughout their stay.

HOTELIER MALDIVES: PULLMAN MALDIVES IS A LARGE RESORT WITH EXTENSIVE NATURE TO MAINTAIN, CAN YOU ELABORATE MORE ON THE WAYS IN WHICH THE RESORT IMPLEMENTS SUSTAINABLE INITIATIVES AND SUPPORTS THE LOCAL COMMUNITIES?

John Bendtsen : At Pullman Maldives we have such a unique environment, with extensive nature, from mature vegetation covering up to 87% of the island, and a natural freshwater lake; we all make it our priority to protect this beautiful environment which we call home. I am proud to say that we have already achieved a gold award for environmental sustainability in under three months. We are now working towards the platinum award; which we hope to achieve by the end of 2020. The awards are presented by Accor and the Planet 21 development program in recognition of the initiatives that we do at the resort. One thing I have noticed is that our millennial team members really relish the opportunity to get involved in sustainable practices, with a genuine desire to help the environment.

Pullman Maldives Maamutaa Resort presents its global nomads with endless adventure in the bucket-list tropical archipelago.”

Accor is committed to a sustainable platform throughout the brand called Planet 21, which focuses on sustainable initiatives and working collectively towards the goal of complete plastic elimination from all of its resorts. At both Pullman and Mercure, we produce our own bottled water in reusable glass bottles, we have installed solar panels around the islands, and avoid using plastic amenities in the rooms. We are constantly looking for new ways to recycle and reuse.

In addition, both Mercure and Pullman are committed to supporting the local communities at the nearby islands of Villingili and Maamendhoo. We purchase fish from the local fishery on Mercureâ&#x20AC;&#x2122;s Kooddoo island, allowing us to provide the freshest catch â&#x20AC;&#x201C; straight from the ocean - for our guests. At our restaurants, we serve traditional Maldivian dishes in addition to International cuisines, in order to provide our guests with localized experiences. We have also recently initiated a plan to work with the local islands to provide farmers with seeds to grow their own vegetable produce which the resorts can then buy back from them, thus providing a continuous income. Something which we regularly do is invite local communities to the resort for the day to observe how the resort runs and inspire young children that might be interested in working in the hospitality industry.

HOTELIER MALDIVES: THE RESORT ALREADY HAS SEVERAL UNIQUE SELLING POINTS - CAN YOU TELL US MORE ABOUT UPCOMING PLANS AND YOUR FUTURE VISION FOR THE RESORT?

John Bendtsen : Pullman as a brand is very contemporary and active, providing a diverse choice for its well-travelled, health and wellness enthusiasts. With the intention to create an innovative workout that is ideal for our guests who love to be immersed in nature, and also to maintain their fitness levels even on holiday, we have created a complete boot-camp Raaveriya beach workout experience that is guaranteed to kick start your vacation, with a series of calisthenics, followed by an invigorating run on the beach, and finishing this workout with a refreshing swim in the lagoon. We have a total of 122 luxury villas, including two exclusive Aqua Villas featuring bedrooms submerged beneath the water, for a truly memorable panoramic experience of the Gaafu Alifu Atoll marine life. Guests have the choice of sleeping underwater or in the upstairs bedroom. The Royal Suite is a resort within a resort and provides complete privacy and indulgence, including a high degree of personalized services and the largest overwater pool. We have an incredible variety of villa categories to cater for every guest. We are currently awaiting the arrival of a horticulturist for our organic garden vegetarian restaurant, Phat Chameleon, which will give our guests the opportunity to get involved in picking their own produce from the garden before it is prepared. This is just another of our exciting initiatives to immerse guests in the rich nature of the island. With the perfect blend of performance and enjoyment, luxury and convenience, solitude and connectivity, Pullman Maldives welcomes guests to explore and live an energizing adventure on one of The Maldives most naturally beautiful islands.

ISSUE #49 HOTELIER MALDIVES

CAREERS | by Camilla Ashworth

Course Director

MILES CROOKES A COLOURFUL CAREER WITH T H E O C E A N

HOTELIER MALDIVES: CAN YOU TELL US ABOUT YOUR CAREER AND HOW IT HAS DEVELOPED?

Miles Crookes: I started off playing the guitar, as my father played guitar with Joe Cocker back in the 1960’s. I wanted to be a rock star just like my dad. But then I discovered scuba diving which changed my mind and ever since I became a professional diver, I have had a passion for diver training, be it beginners or professionals. I started diving when I was 17 years old in Australia, I’m now 51 so it has been a massive part of my life. While in Australia in 1985, I managed to secure a work experience visa and after saving some money I completed my open water diver course. To enroll in the course I had to swim a length of the swimming pool underwater and do 25 push-ups on the poolside, only then could I sign up. My instructor Mr. Toni Dinner was an ex-army and a tough guy that coached me. After the course I ended up diving with humpback whales off the Australian coast in the Coral Sea, surrounded by sharks and the most amazing pristine coral reefs. I decided from that moment, this was what I wanted to do! I became a professional diver around 1989, first working in Malta as a Divemaster for a couple of seasons before becoming an Instructor in 1990. I travelled to every corner of the world, meeting and teaching so many people to dive while experiencing exciting places that I had only seen in films and dreamed of travelling to. Such places included - the Red Sea: Hurghada and Sharm el Sheikh, the Caribbean Sea: Bahamas & The keys, the Mediterranean: Malta, Italy, North and South Pacific Ocean: Santa Barbara, Dan Diego,

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Indian Ocean Maldives, Safari boats and Madoogali Ari Atoll. In 1992 I moved to Italy, a wonderful country where I met my wife Gabriella. I opened a dive school in Turin, Northern Italy. Between 1993 to 1996 the dive Industry and dive travel really took off in Europe and it had rapid growth until around 2009. The year 1994 was a special year for me as I moved to the coast and opened my first dive center in the beautiful fishing town of Santa Margherita Ligure. It was near the amazing promontory of Portofino (Latin translation “Portius Delphinus” “Port of dolphins”, I called it “The European Dive In’ Center”. I owned and ran the center for 15 years, it became the largest Diver Training Center in Europe, with the prestigious title of PADI CDC (Career Development Center) with Instructor training being an important part of the company DNA. Around 2006/07, I also did some consultancy work for Venta-Diving, as part of the Ventaglio Group, which at the time had several dive centers around the world. This opportunity took me to Egypt and the Red Sea for a while. In 2010 I sold the European Dive Center and left the little fishing town of Santa Margherita. It was at this time that some friends of mine were reopening the Dive Center in Constance Moofushi in the Maldives, Bluetribe. This presented me with a new adventure with new business partners and during the past 9 years Constance Moofushi Bluetribe has become one of the most well-known dive centers in the Maldives. With passion at the heart of the company and a strong management team, we have brought many new ideas to enhance the guests experience.

CAN YOU DESCRIBE A DAY IN YOUR LIFE AT CONSTANCE MOOFUSHI? WHAT ARE SOME OF YOUR WORK ROUTINES?

My typical day starts at 08:00 with a meeting with the boat crews, followed by a meeting with the dive, snorkeling and boat house teams at 08.20. At 08:30 I attend a meeting with the General Manager and the rest of the heads of department. Then at 09:00 the morning activities leave from the dive center, these include dive and snorkelling boats. Then the boat house activities start and it is my responsibility to make sure all are on time and any issues are ironed out right away. Then at 9.15 it is back to the office to begin the office duties. At 11:00 we have a welcome diving briefing, where all new guests are welcomed to their first dive with Bluetribe and the dive center manager provides an overview of what we do in Moofushi. Explaining some of the amazing dive sites we have here around Moofushi and our involvement with the Manta Trust, which details why we ID mantas. At 14:30 we have staff meetings and the instructor team starts their activities at 15:00. We have many dive sessions at 15:00 and 17:00, including Discover Scuba and other diving courses. While the dive theory is conducted from 18:30 until 19:30. I then organize the boats and the teams for the next day. The center closes at 20:00 which finishes a busy day.

WHAT ASPECT OF YOUR ROLE DO YOU ENJOY THE MOST AND WHAT DO YOU FIND CHALLENGING? I really enjoy working with the local guys, from time to time we organise a brainstorming group where we try to come up with new ideas or see where we can improve our services in a creative way.

I love this aspect of my job! It is amazing the amount of innovative ideas we generate from these productive sessions. I also love underwater photography and I make a point of always taking a few photos of the guests when I can to go on dives. It really makes the trip that bit more special for them and the guests have wonderful memories to take away with them. These unforgettable memories

ISSUE #49 HOTELIER MALDIVES

CAREERS WHAT ARE YOUR VIEWS ON ENVIRONMENTAL SUSTAINABILITY?

The Maldives continues to expand as a tourist destination and seems to be developing at a much faster rate than the past decades. Consequently we are making our environmental foot-print larger. I believe an “Image of Environmental Excellence” should and could be the goal and mission for the Maldives, as one of the most biodiverse parts of the planet. The eyes of the world are upon us, and with this responsibility we can look for more long term sustainable solutions for our waters. The question is - is it a challenge or is it an opportunity? Maybe both. If more investment can be made for long-term solutions to reverse the load on our sea, the Maldives would enhance its LOOK as a country and win admiration for groundbreaking environmental vision. We could look at recycling plastics and waste management solutions for sewage. If we only build but don’t invest to protect, in the end the cost will be much higher for the Maldives, I believe smart innovative solutions can be found. The Maldives has also just rejoined the Commonwealth. I believe this may be helpful for Maldivian sustainability which now has access to over 80 organisations which can help provide, development, democracy, peace and many other solutions for national problems.

can include swimming with mantas or even getting married underwater. Photography is a passion for me and I love to see the expression on guests faces when they see the final photos. There are always a few challenges to jump over every day, but although some can be more challenging than others, it’s part of the job description as a manager. I like to think of myself as an effective problem solver, which is perhaps down to the fact I have been able to resolve quite a few issues to date.

YOU HAVE BEEN WITH PADI FOR 25 YEARS NOW. CAN YOU TELL US MORE ABOUT SOME OF THE HIGHLIGHTS OF WORKING WITH PADI?

PADI is the biggest diver training organization in the world and working with PADI is a great experience. There is a lot of support available both locally and through their offices in Europe and worldwide. From a personal point of view, becoming an Instructor at the

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age of 22, was my dream come true. I was very young, but it seemed at the time like a big life event which in the end opened up the highway into the dive industry. I became Course Director in 1999, fulfilling my dream to teach Instructors and dedicate my time to the development of Dive Professionals. Over the past 9 years here in Constance Moofushi Bluetribe, I have focused on giving the best personalized diver training possible. Our Instructors have a max 2:1 ratio and are dedicated to delivering the very best dive training that we can. I personally do all the interviews with the instructors we employ and I specifically look for a passion for teaching diving as the main characteristic for new staff. While conducting interviews I often think back to when I became an Instructor, and the things I wanted to achieve and try to put myself in the shoes again of a guy or a girl at the other end of the telephone, wondering what their dreams might be.

WHAT IS YOUR VISION FOR DIVING IN THE MALDIVES? HOW DO YOU SEE THE FUTURE OF DIVING SHAPING THE OVERALL EXPERIENCE FOR GUESTS TRAVELLING TO THE MALDIVES?

I believe the Maldives diving market will continue to grow, along with people’s expectations. We will also see more mature divers traveling to the Maldives, but also many newly trained divers, plus the repeater guests who are so in love and keep coming back. Most divers traveling to the Maldives are looking for those amazing dives that only the Maldives can uniquely offer. Diving with sharks, channel dives and diving with mantas. I also think that diving with DPVs (underwater Scooters) will be a new trend for many dive center guests. The Maldives has the perfect environment for this exciting activity. It also offers divers the confidence to drive into the shark pass and do things that before were only possible after hundreds of dives and extensive experience. Instead, you pull the trigger on your underwater scooter and you are cruising with the sharks and eagle rays in the channel. I also believe safety will play an important role in the future; perhaps more legislation will be necessary to assure risk management is at its highest level.

WOMEN IN HOSPITALITY | by Camilla Ashworth

SHIDHA HUSSAIN Reservations Manager at W Maldives HOTELIER MALDIVES: CAN YOU TELL US MORE ABOUT YOUR FIRST ROLE IN THE LUXURY HOSPITALITY INDUSTRY?

Shidha Hussain: I was first introduced to the world of hospitality when I joined the COCO Collection part of Sunland Hotels Pvt LTd in 2010 as a Cluster Reservation Agent. It was there that I learnt how to assist customers with planning, booking reservations, processing payments and sending confirmation details to guests from around the world. After three years and one promotion I decided it was time for a new challenge. I studied science at Aminiya School as I am a curious soul always eager to understand how things work. From there I attended Hotel Management School graduating from Avid Training Centre in 2005.

HOTELIER MALDIVES: HOW DID YOUR CAREER PROGRESS TO YOUR CURRENT ROLE AS RESERVATIONS MANAGER AT W MALDIVES?

Shidha Hussain: My experiences and expertise landed me a role with Marriott International as a Complex Reservations Agent for Sheraton and W Maldives in 2016, managing two properties in the Maldives. I quickly jumped to a supervisory role and in January 2018, launched the onsite reservations team based on property at W Maldives as the Assistant Reservations Manager. Leading a new team has been such a fulfilling experience, I enjoy listening to my team the same way my leaders would listen to my thoughts. Through training and mentorship from leaders, my passion for the industry grew even more. Now I am the Reservations Manager at W Maldives and entering a new year stronger than ever.

HOTELIER MALDIVES: HOW WOULD YOU DESCRIBE YOUR ROLE AS THE RESERVATIONS MANAGER AT W MALDIVES?

Shidha Hussain: At W Maldives we deliver ‘Whatever/Whenever’ service to our guests be it by email, over the telephone and especially face to face as we greet all of our arrival guests. My team and I enjoy booking people’s dream escape to this luxury playground. For many guests, it is the trip of a lifetime and we are simply there to make sure we deliver on more than just the villa, airport transfers, dining and excursions. The reservations team is the first and last point of contact for all guests, we present the feel of what W Maldives is all about. Yes we manage bookings, but first we get to know our guests and how we can ignite their epic experience from their first interaction with a W Maldives reservations team member to the last departure email.

ISSUE #49 HOTELIER MALDIVES

WOMEN IN HOSPITALITY

HOTELIER MALDIVES: HOW WOULD YOU DEFINE YOUR LEADERSHIP STYLE? WHAT IS THE MOST REWARDING ASPECT OF BEING A LEADER?

Shidha Hussain: I am definitely an influencer with a positive attitude. My leadership style is being highly supportive of my team; when they need guidance, empowerment, and sometimes friendly reminders. I believe that motivating others is the best encouragement and we all need it from time to time. Leading by example works for me as I have high expectations of both myself as well as the team. One of my favorite quotes I live by: “A leader doesn’t assume a leadership role simply because someone hands them a title; instead, a true leader is born when trust has been established on both sides, and the team looks to the leader to lead them” - Jeanne Reaves

HOTELIER MALDIVES: WHAT ASPECT OF YOUR ROLE DO YOU ENJOY THE MOST AND WHAT DO YOU FIND CHALLENGING?

Shidha Hussain: I enjoy empowering my team, coaching them through new standards, providing refreshment on existing standards and letting our guests know of seasonal Spa and F&B options available. I also enjoy highlighting the best attributes of W Maldives such as the colourful house reef, the beautifully crafted “Away Spa” and the pleasure of tasting a Maldivian lobster at the Fish restaurant. The challenging part of the job is the long hours, working over weekends and a lot of sleepless nights taking in last minute requests, amending bookings and ensuring all information has been communicated to the guest.

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HOTELIER MALDIVES: COULD YOU DESCRIBE SOME OF YOUR CAREER HIGHLIGHTS?

Shidha Hussain: I was fortunate to lead a team at the time of the merger between Starwood Hotels & Resorts and Marriott International during which two completely different reservation systems had to make way for one. This process spanned across an entire year and during this time the property management system has also been updated. It is during times of change where true leadership shines and I welcome these challenges in the workplace as it is always a plus to hon new skills. In support of a job well done we have received perfect scores for Employee Recognition (2018 and 2019) with 100% quality track calls for brand standards for two years in a row. Most recently I was nominated as Talent Coach of the Quarter (July – September 2019) These small recognitions really do feel great.

HOTELIER MALDIVES: WHAT WOULD YOU ATTRIBUTE YOUR SUCCESS TO? Shidha Hussain: I would like to thank Anuj Sharma, General Manager of W Maldives for being a great mentor to the entire reservations team. He is the number one supporter of increased room nights, entering the office with a smile when we have sold suites and a motivational driver in times where we all need to go that extra mile. Anuj has taught us the power of teamwork, perseverance and ownership to each person’s role while working towards a common goal.

HOTELIER MALDIVES: WHAT ADVICE WOULD YOU GIVE FOR ASPIRING YOUNG FEMALE LEADERS?

Shidha Hussain: Always believe that anything is possible even when the odds are against you. Embrace challenges and follow your passion with determination, because you are and you can!

ISSUE #49 HOTELIER MALDIVES

YOUNG HOTELIERS | by Camilla Ashworth

AMINATH HAMEED Commis One Pastry Chef at Waldorf Astoria Maldives Ithaafushi 62

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HOTELIER MALDIVES: WHAT INSPIRED YOU TO BECOME A PASTRY CHEF? WHAT INITIALLY ATTRACTED YOU TO WORK IN HOSPITALITY?

Aminath Hameed: Back in 2012, just out of interest I decided to take cake decorating classes, while I was working as a corporate sales officer in Ooredoo Maldives. Slowly it became an online cake shop and I used to try a lot of internet recipes and post it on my Instagram. In 2014, I was given an opportunity to do a ramazan TV bake show by EVO Home. It was at that point that I realized the career I wanted to pursue and I started making steps in the direction to become a professional Chef. I left my job and started studying. In 2016, I joined Conrad Maldives as a pastry intern. Within three months I was offered a permanent position and started my

journey in the hospitality industry. In my two years working for Conrad Maldives, I worked in both desserts and bakery.

HOTELIER MALDIVES: CAN YOU DESCRIBE A DAY IN YOUR LIFE AS A PATISSIER AT WALDORF ASTORIA MALDIVES? WHAT ARE SOME OF YOUR WORK ROUTINES?

Aminath Hameed: I am currently working in the chocolate section as a chocolatier and also in the dessert section when required. Everyday Is a new challenge for me and a learning experience. We use the best chocolate in the world and there is so much to learn and practice on a daily basis. My routine flows from making chocolate works on a daily operation,special chocolate amenities for VIPs when required and handcrafting petit fours and bonbons to be served in our fine dining restaurants.

HOTELIER MALDIVES: HAVE YOU HAD A MENTOR DURING YOUR CAREER? IF SO, WHAT HAVE YOU LEARNED FROM THEM THAT YOU UTILISE IN YOUR ROLE?

Aminath Hameed: My current executive pastry chef has been an incredible mentor to me since I joined Waldorf Astoria Maldives. He introduced me to the chocolate world and continually encourages me to be at my best everyday. His daily advice will be to never compromise on the quality no matter what. It is always on my mind and whenever I make anything I always have an eye for perfection and ensure the highest quality of chocolates and desserts are created from our Kitchen.

ISSUE #49 HOTELIER MALDIVES

YOUNG HOTELIERS

HOTELIER MALDIVES: WHAT ASPECT OF YOUR ROLE DO YOU ENJOY THE MOST AND WHAT DO YOU FIND CHALLENGING? Aminath Hameed: The best part of my job is the freedom to be creative and learn new practices every day. Working for such a luxury brand as Waldorf Astoria, each day the operations are extremely busy and there is no room for mistakes as our guests expectations are sky high. This can be a challenge, however definitely in a positive way. You have to motivate yourself in order to consistently improve and to stand out in the crowd.

HOTELIER MALDIVES: CAN YOU TELL US ABOUT SOME OF YOUR CAREER HIGHLIGHTS?

Aminath Hameed: I have achieved a handful during my four years in the hospitality industry. My first win was a bakery award in the 17th Seoul International Bakery contest in South Korea in 2015 while I was still a student. I have won several awards in the dessert and young chef categories in FHAM and Hotel Asia 2016 and 2017.

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I was awarded 1st place in the HILTON SEA Food and Beverage masters dessert challenge at the hotel level and 1st runner up in the country level competing against seven different hotels from three countries in 2017, the awards were held in Sri Lanka. In addition, I was awarded the most promising talent award in the Asian pastry cup in 2018 held in Singapore.

HOTELIER MALDIVES: WHAT ADVICE WOULD YOU GIVE TO ASPIRING YOUNG HOTELIERS LOOKING TO WORK AS PASTRY CHEFS IN THE MALDIVES LUXURY HOSPITALITY INDUSTRY?

Aminath Hameed: The most important thing is to love what you do and work towards your goal. We have numerous resorts and hotels in the Maldives, with many new properties also set to open this year. There are a lot of opportunities in the luxury hospitality industry. My advice to young hoteliers would be to never lose your focus in what you do. Keep learning and loving life at the same time.

ISSUE #49 HOTELIER MALDIVES

CSR | by Aishath Shuaila

NOKU MALDIVES

SAY YES TO REUSE 66

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SOCIAL RESPONSIBILITY MEANS

something different to every establishment. To Noku Maldives, it meant creatively solving a problem using the resources already available to them. Textile waste in the form of curtains, cushion covers, and old uniforms were piling up on the island with no real solution, except to be eventually sent to the landfill. Textile waste is by no means a problem unique to the island or hotels. In recent years, the growing amount of clothes and fabric waste as a result of our ‘throw away culture,’ has become a global issue and one that is a major cause of pollution and climate change. Materials such as polyester take years to break down and release methane in the landfill. In hotels, if something is faulty, stained, or a zipper is broken, it simply gets thrown away. With the environment in mind, the dedicated team at Noku started their CSR program, ‘Say Yes to Reuse,’ to address this issue by upcycling gently used fabrics into reusable bags. One of the best ways to reduce waste is to extend their life and keep it away from the landfill as long as possible. Even more so than textiles, plastic bags are a major source of marine pollution. Each year, Millions of plastic bags are imported to the Maldives. In 2018 it was reported that 187 Million plastic bags were imported to the Maldives, this also includes food packaging and biodegradable plastic bags. Most plastic bags are designed for single use and surely make their way into the ocean in a fairly short amount of time. The goal of their CSR program was not just to reuse waste, but also to provide an alternative to single use plastic bags. Noku General Manager, Mr. Justin Heng and Food and Beverage Manager, Mr. Basil Santhosh, who are leading the program, teamed up with members of the North Atoll Council, local NGO’s and schools to carry out the program. The Atoll Council has agreed to gradually replace all the plastic bags on the islands with reusable cloth bags. That being said, any kind of behavioural change is never easy. This was one of the main reasons they decided to engage school children. The team at Noku are providing training and materials to schools and for the children and provide a platform for them to also sell the bags to guests at the resort. Upcycling and reusing materials encourages creativity and can change the relationship we have with what we would normally consider waste.

Mr. Justin Heng explained, ‘it would be much easier and cheaper to simply buy reusable bags and hand them out to schools and shop but we wanted to encourage a more hands on experience, by using your hands to create something, which makes you think about the materials and adds value to the cause.’ The resort supplies the materials, provides training and a platform to sell the bags in the resort. Opening up an avenue for them to earn with the handmade products. The money from sales of the bags will be given back to the schools. One of the best ways to address fabric waste, is to simply give it new life and keep it away from the landfill for as long as possible. What’s more, they are also getting other resorts involved to scale up the program.

They have also partnered with the Atoll council to completely transition to reusable bags. They are also trying to engage local NGO’s to initiate the project on behalf of the resort. The councils and NG’s will lead the CSR. This program is reaching out to school children to educate them while they are young. Using children to educate the adults and to promote behavioral change. By helping them to use their hands and make something out of what would normally be considered as waste, will ultimately change their relationship with waste materials. Society now seems so disconnected. As Mr. Justin Heng mentioned, it would cost them much less to order bags and hand them over to schools and shops, but the message just wouldn’t be as clear. There is also part of educating the consumer.

ISSUE #49 HOTELIER MALDIVES

BUYER’S GUIDE SUPPLIER NEWS

69 SPA BY PHYTOMER

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Rahameeru Tuna Pouch

SUPPLIER NEWS

SPA BY PHYTOMER NATURAL SKIN CARE; FROM THE OCEAN TO THE SKIN O N LY AT P U L L M A N M A L D I V E S M A A M U TA A

P U L L M A N M A L D I V E S M A A M U TA A

Resort partners with transformational French brand PHYTOMER to introduce Pullman Spa by PHYTOMER, an innovative brand with the Ocean at its core and intertwined in everything they do leading the way in revolutionary skincare. PHYTOMER scientists are the first in the world to cultivate the sea in the laboratory to amplify its benefits for the skin. In addition to this exclusivity with Pullman Maldives Maamutaa Resort, the skincare brand has partnered with over 10,000 spas in 80 countries worldwide, striving to deliver the ultimate skincare derived from the sea by incorporating sustainable, ecofriendly treatments combined with high performance ingredients. The key motto, â&#x20AC;&#x153;From the sea to the skinâ&#x20AC;?, reflects the concept of PHYTOMER.

ISSUE #49 HOTELIER MALDIVES

SUPPLIER NEWS This is the first time the PHYTOMER brand has been introduced in the Maldives, in an exciting new venture with the luxury all-inclusive Pullman Maldives Maamutaa Resort. There are more than five types of facial, massage and body treatments available in each range, each with their own significant unique selling points. One of the Spa’s signature treatments is the Sea Holistic Journey - a unique massage which utilises precise movements, akin to the ebb and flow movements of the waves. They also offer a slimming treatment, which offers the perfect contour that helps to reshape, tone and improve skin quality. All Pullman Maldives Maamutaa Resort therapists are trained directly by PHYTOMER International trainers from France. Spa by Phytomer further incorporates handcrafted products from the land into their signature treatments, such as locally produced fresh coconut oil and after-sun care aloe vera gel from Island Apothecary. The top three iconic PHYTOMER products include the Oligoforce Advanced, Citylife and the Body Collection, all of which are utilized in their spa facial and body treatments, and are available for retail at Pullman Maldives Maamutaa Resort. OLIGOFORCE ADVANCED is a wrinkle and dark spot correcting moisturising serum with OLIGOMER. Suitable for all skin types, it is a rich microemulsion that is to be used twice daily for the best results. The microemulsion constitutes of two marine ingredients - OLIGOMER concentrated seawater and Marine Eternal blue microalgae. The microalgae targets dark spots and wrinkles. The dewy texture combines oil and serum, bringing together the best of both worlds to deliver intense hydration. The longterm results of the product ensure the reduction of the appearance of dark spots and wrinkles, a formula which soothes, repairs and reactivates youth-restoring skin functions. CITYLIFE Face and Eye Contour Sorbet Cream is a 2-in-1 cream that repairs skin from pollution deposits and revitalises the skin. Ideal for dull skin, this sorbet cream is to be used twice daily for optimum results. The cream protects further damage caused by dehydration, signs of fatigue, dark spots and pigmentation caused by pollution. The refreshing sorbet texture intensely moisturises the skin, restoring all freshness and reduces the fatigue caused on the skin. The complexion becomes more even and dark spots are severely reduced. This product

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was the grand winner of the 2017 France Women’s Beauty Award, also known as the “2017 BEAUTE’ DES FEMMES” - FEMME ACTUELE reader prize”. The Toning Body Scrub with Marine Salt crystals is one of Phytomer’s best-selling exfoliators. Oil-based and saturated with OLIGOMER and salt minerals, the toning scrub successfully eliminates dead skin cells and promotes skin vitality and softness. The product ensures a softer, smoother, better-moisturised overall appearance of the skin.

For complete restoration of the body, mind and soul, choose from a selection of body treatments, massage therapies and signature PHYTOMER facials available. Spa by Phytomer at Pullman Maldives Maamutaa Resort features a total of four couple rooms and two single rooms perched over a shallow, white sand lagoon, and an expansive lounge area facing some of the best views of the Gaafu Alifu Atoll.

PRODUCT REVIEW

CBM’S PAYMASTER:

TRANSACTIONS MADE EASIER THE COMMERCIAL BANK OF MALDIVES, winner of the Excellence in Finance Award in the Maldives Business Awards 2019 held at Crossroads Maldives, is a joint venture between Tree Top Investments Pvt Ltd (TTI) and the Commercial Bank of Ceylon PLC (CBC). Led by a handful of Directors with illustrious career portfolios in the country and in Sri Lanka, the bank’s client-centric values drive the company to come up with innovative ideas and tools to make life easy. Commercial Bank of Maldives [CBM] recently introduced the “Paymaster”, an excellent automated financial solution for CBM clients operating businesses. Paymaster’s main goal is to minimize the manual labour and cost involved in routine and bulk transactions such as employee salary distribution, rent or any other repetitive routine payments, so that clients can better focus on their core business with less hassle.

How it works To start, the customer will fill out a simple application form for Paymaster. The form can either be collected from the Bank or downloaded from CBM’s official website and then submitted to a CBM branch. The Bank will then take care of the process from here onwards. As soon as the application is processed and registered, customers will receive an encryption software paired with a comprehensive instruction guide. Upon registration, customers can complete the payment instructions format, encrypt, and upload the file online to distribute the transaction. By simply logging in to the CBM Online Banking portal, customers will also have the flexibility of tracking their transactions from anywhere in the world at any time.

Benefits and Costs REDUCES MANUAL LABOUR: Paymaster eliminates the need for individuals to go to the bank to submit documents and authorization letters anymore. This is an efficient tool for remote hotels and resorts situated far from the capital where visiting the bank every month is not always feasible. SAVES COST: While Paymaster eliminates the transportation cost, the service also reduces the overall transaction costs in regards to bulk monetary transfer by charging only a nominal fee. Registration to the service is free of charge and the processing fee is detailed below:

No. of Transactions Up to 30 More than 30

MVR

50 250

USD

5 25

SPEEDY SERVICE: All files uploaded to Paymaster will be credited to recipients on the same day. For recipients holding accounts in other local banks, their accounts will be credited on the same day provided that the file is uploaded before 13:00 hours. Transactions uploaded after 13:00 hours will be processed within the next business day. CBM’s commitment to capitalize on client satisfaction is increasingly evident through Paymaster.

ISSUE #49 HOTELIER MALDIVES

PRODUCT REVIEW

SUN BUM SUNSCREEN

BOTTLING SUMMER WHETHER YOU’RE COOLING OFF FROM the beach or packing for a long summer vacation, Sun Bum products cater to every sun lover’s needs. Launched in 2010, Sun Bum caters to the environmentally conscious individual who cares about their impact on the world. With offices in Coco Beach, Florida and Encinitas, California, the company ensures all their products are reeffriendly, vegan, paraben and sulfate-free. Protect yourself from the scorching sun with the Sun Bum Original Sunscreen Spray. This 50 SPF spray is an ultra-sheer, dry formula that ensures protection from UVA/UVB rays, whilst simultaneously enriching the skin with Vitamin E.

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Vitamin E is an antioxidant that neutralizes free radicals - the primary cause of premature skin ageing. Vitamin E further decreases the chances of cancer, as stated by Live Science. The Sun Bum Original Sunscreen Lotion is a 50 SPF grease-free lotion ideal for all your summer needs. With the slight smell of banana, it is refreshing and ideal for day to day use, guaranteeing protection from harmful UVA/UVB rays. The light, residue-free formula is suitable for even the most sun-drenched locations. The Sun Bum After Sun Cool Down Lotion is a sulfate and paraben-free lotion that is perfect for cooling the skin after a

long day in the sun or as a soothing rescue treatment for when you may not have applied enough sunscreen for full protection. Aloe vera, is a renowned treatment for sores, burns and is especially effective for sunburn. Sun Bum’s ‘Cool Down’ Lotion is enriched with soothing Aloe and Vitamin E, which provides intense hydration to the skin, gently restoring its natural moisture balance. The formula is quickly absorbed, leaving the skin smooth and soft after applying. The components are similar to the sunscreen and spray, with ingredients including Vitamin E; an antioxidant that neutralizes free radicals, aloe lotion as an emollient tropical extract, soothing sensitive skin and cocoa butter, a natural protective skin moisturizer derived from cocoa beans. A large number of reviewers commended the product for containing environmentally friendly ingredients, the non-greasy texture and the light, pleasant smell of the sunscreen. It is dermatologist approved and non-comedogenic. The sunscreen spray is ideal for all skin types and ensures an oil-free, water-resistant, reef-friendly sun protection experience. For optimum use, apply liberally all over the body 15 minutes before heading out into the sun. It is advised to avoid the delicate eye area and to reapply the product 80 minutes after sun exposure. The Sun Bum formula is hypoallergenic and reef-friendly. Sun Bum follows the recommendations and guidelines set by the Skin Cancer Foundation (SCF) and the American Cancer Society. All of Sun Bum’s Original sunscreens have been tested, approved, and recommended by the SCF.

PRODUCT REVIEW

RAHAMEERU TUNA POUCH A BIGGER QUANTITY, A BETTER VALUE

HORIZON FISH E RI ES P V T LT D WAS launched on 30th April 2003 to operate a fisheries-related business within and outside the Maldives. After succeeding Maandhoo Fisheries Complex situated in Laamu Atoll, the company commenced its operations on the 16th September 2003. The complex is the biggest of its kind in the country with a state of the art canned tuna processing factory competent in processing 80 MT daily, of raw materials for canning, poaching and cooked loins. The company additionally owns a 1000 MT capacity floating cold storage, a deep water berth for shipping and a fishermanâ&#x20AC;&#x2122;s harbour to facilitate easier processing. Currently, Horizon Fisheries is accomplished in exporting to well-known brands around the world in Europe such as Marks & Spencer, Sainburys, Migros etc and their Rahameeru label is exported

to Asian countries such as China, Srilanka and more. Within the Maldives, the company is established in supplying to local resorts, hotels, restaurants, supermarkets and local vendors. The tuna pouch, now gaining popularity, is the same product as canned tuna but with an alternative packaging. This packaging is easier to handle, takes up less space and is easy to open with a prenotched pack. Tuna pouches are especially useful for parties, caterers, restaurants, hotels and resorts as with its considerable flat packaging also comes better value for money and the ability to transport greater volumes. The pieces of tuna inside the pouch are smaller and mushier than in canned tuna as the pouch is soft-sided, providing no support. These vacuum-sealed soft pouches give off a fresher flavour and texture to the tuna with

production done in brine, spring water or any selected oil. The tuna can be added on its own to any dish of your choice as tuna complements most savoury dishes. This Rahameeru tuna is rich in nutrients; a genuine Maldivian product. Committed to producing premium products with safety and hygiene being the most important aspects, Horizon Fisheries is reputed in the standards they maintain throughout their business. All of the tuna based products are sealed with food hygiene quality standards of ISO 9001, 14001, 22000, BRC (A Grade), Halal, and Organic Certification. Additionally, the company is the proud holder of the Fair Trade Certifiedâ&#x201E;˘ label. The tuna is caught by the traditional method of Pole and Line, which ensures the safety of other marine life as well as not getting any bycatch on the line.

ISSUE #49 HOTELIER MALDIVES

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ISSUE #49 HOTELIER MALDIVES

Hotelier Maldives - Issue #49

Articles inside

Salah Shihab, Four Decades of Steering Voyages