Hotelier Maldives - Issue #65

CELEBRATING EXCELLENCE IN HOSPITALITY FOR 51 YEARS OF SERVICE HONOURING NIZAR AHMED

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Hotelier Maldives

Volume 12, Issue No: 65

EDITORIAL

Ismail Faseeh, Editorial Director

Ali Naafiz, Editor naafiz@hoteliermaldives.com

Ibrahim Mahudhee, Managing Editor mahudhee@hoteliermaldives.com

CONTRIBUTING WRITERS

Moobeen Jaleel, Maaish Mohamed, Thoiba Riyaz and Maha Rasheed

LAYOUT DESIGN

CIAO Advertising

PHOTOGRAPHY

Courtesy of the respective resorts

SALES

Naail Nihaadh naail@hoteliermaldives.com, sales@hoteliermadlives.com

PUBLISHER

Perspective Pvt. Ltd.

4th Floor, M. Kaneeru Villa, Orchid Magu, Male, Republic of Maldives, PO Box No. 20212 Mobile: +960 7246292, +960 7910858

Dear readers,

The Maldives hospitality sector, renowned for its pristine environment and superior service, is celebrated in the Hotelier Maldives Awards 2024. Issue No. 65 of Hotelier Maldives highlights the industry’s leaders, showcasing their contributions to setting high standards.

This edition’s focus is the Hotelier Maldives Awards 2024, which acknowledges the industry’s best. The awards this year recognised both top establishments and individuals committed to hospitality. Notably, Nizar Ahmed was honoured for his 51-year legacy of service, exemplifying the essence of Maldivian hospitality. Three individuals also received awards for their service, demonstrating resilience and a commitment to excellence. Their efforts reflect the hospitality sector’s core values in the Maldives.

The issue explores the Maldivian hospitality landscape. Oriol Montal from Marriott International discusses the nuances of luxury hospitality in the Maldives. Ahmed Asim’s rise from Baa Atoll to global recognition illustrates Maldivian hoteliers’ potential for international success. Varun Parashar at OZEN Life Maadhoo is featured for his culinary expertise, contributing to the Maldives’ status as a gastronomy destination.

Investment in staff development is emphasised as crucial for service excellence. This approach ensures memorable guest interactions and a high-quality hospitality culture.

The Maldives’ victory at the World Travel Awards in Dubai affirms its commitment to tourism and hospitality excellence, reinforcing its status as a leading destination. The issue also stresses the importance of practical skills like swimming for resort staff, vital for guest and staff safety.

The stories and achievements highlighted in this issue are but a glimpse into the vibrant tapestry of Maldivian hospitality. They reflect a commitment to excellence that resonates throughout the archipelago, from the heart of service personnel to the grandeur of luxury resorts.

As we celebrate these accomplishments, we have also announced our plans to host the General Managers (GM) Forum 2024, focusing on the dynamic theme ‘The Evolving Luxury Landscape’. Scheduled for September 19, the forum will be a melting pot of ideas, strategies, and discussions aimed at navigating the changing tides of luxury travel in the Maldives.

Warm regards,

Ali Naafiz Editor, Hotelier Maldives

From Baa Atoll to International Heights: Ahmed Asim’s Journey as a Leading Maldivian Hotelier

Hotelier Maldives Awards 2024 Celebrates Excellence in Hospitality

Varun Parashar: Weaving Culinary Magic at OZEN LIFE MAADHOO

Hotelier Maldives Awards 2024 Recognises Nizar Ahmed for 51 Years of Service Excellence

Marriott International’s Oriol Montal: Shaping Luxury Hospitality in Maldives

Hotelier Maldives Awards 2024 Recognises 3 for Dedicated Service

Ismail Isam: Nurturing Professional Development at Kurumba Maldives Ahmed Rokka: Master of the Waves and Beyond

Afsal ‘Best’ for Tourists; Sacrificed in Guest Service

Young Hotelier: Masha Shuaib’s Voyage in Hospitality

Unforgettable Experiences Await at COMO Maalifushi

Bestbuy Maldives: Cultivating World-Class Hospitality Ethos

Maldives Sweeps Top Categories at World Travel Awards in Dubai

Rajesh Mehta | Chief Business Officer of Ooredoo Maldives

One2Remember Wins at Eventex Awards ’24 for Performances at Velaa Private Island Resort

Make Your Team Shine: Investing in Staff for Service Superiority in the Maldives

Tourist Heroes and a Timely Reminder: Why Swimming Skills are Vital for Resort Staff

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“Cloud-in” your Guests with Contactless & Digital Solutions

From Baa Atoll to International Heights: Ahmed Asim’s Journey as a Leading Maldivian Hotelier

By Maha Rasheed

Ahmed Asim stands as an inspiration within the hospitality industry, representing a rare cohort of Maldivian hoteliers who have ventured beyond the island’s shores to carve out illustrious careers abroad. With a fervent passion for hospitality instilled from his upbringing in Baa Maalhos, Maldives, Ahmed embarked on a remarkable journey that led him to the helm of Anantara Rasananda Koh Phangan Villas in Thailand. His trajectory, characterized by a steadfast dedication to excellence and an unwavering commitment to personal growth, showcases the transformative power of ambition and resilience. Today, Ahmed Asim’s ascent to the role of General Manager stands as a testament to the limitless potential of Maldivian talent in the global hospitality arena.

Hotelier Maldives is delighted to present an interview with Ahmed Asim, where he shares invaluable insights into his illustrious career

and the dynamic world of hospitality.

Hotelier Maldives: Tell us about your journey into the hospitality industry. What sparked your interest initially?

Ahmed Asim: I’m from Baa Maalhos, a small island in the Maldives, where fishing was predominant. Throughout my childhood, I saw resorts popping up across our atoll, run by international brands like Soneva and Four Seasons. I became fascinated with island resorts and the way they were giving back to the local community. I hoped one day to work in such a place and carve my own path. When people from my island were hired by Soneva, my interest was piqued even further, and it was at that point, that I decided to pursue hospitality. Sponsored by Soneva Fushi, I pursued my studies in hospitality, and this was the catalyst that kick-started my career.

HM: What led you to pursue a career at Anantara Rasananda Koh Phangan Villas instead of a Maldivian resort?

AA: In the early stages of my career, I was lucky enough to work for some amazing brands and beautiful resorts in the Maldives, including Soneva, Conrad, W, and St. Regis. These experiences were pivotal in my career journey and prepared me for the rollercoaster that was to come.

My first international venture was in 2013, when I joined Starwood Hotels and Resorts, at their newly opened Vana Belle, a Luxury Collection Resort, Koh Samui, back in 2013. Needless to say, I loved it… the culture, the people and the food. I gained invaluable insights and expertise there, and despite returning to the Maldives to continue my tenure with Starwood, my journey would lead me back to Koh Samui, years later.

In 2019, a new chapter unfolded with Minor Hotels, joining Anantara Riverside in Bangkok. This transition gave me the chance to immerse

myself in the dynamic operations of a largescale resort in one of the world’s most bustling cities. Given Minor’s established presence in the Maldives with stunning resorts under Anantara, Naladhu and Niyama private islands, the decision to join their ranks was a natural one.

Over the past four years, I’ve worked in different roles within Anantara and Avani+ Bangkok, which resulted in my recent promotion to the role I hold today.

I was fortunate to have been guided by exceptional leaders, none more influential than Mark O’Sullivan. Our collaborative efforts, spanning various resorts within and outside of Minor, have been instrumental in my evolution as a hotelier.

Ahmed Asim, General Manager at Anantara Rasananda Koh Phangan Villas, Thailand

I also firmly believe in the importance of mentorship in one’s career journey. I was fortunate to have been guided by exceptional leaders, none more influential than Mark O’Sullivan. Our collaborative efforts, spanning various resorts within and outside of Minor, have been instrumental in my evolution as a hotelier. Mark’s mentorship has played a crucial role in my ascent to the position of General Manager at this stunning Anantara property in Koh Phangan.

From Baa Atoll to International Heights: Ahmed Asim

HM: Were there any challenges you faced as a Maldivian hotelier working abroad? If so, how did you overcome them?

AA: Initially, adapting to a new environment presented its challenges, but overall, the transition was smooth.

HM: You’re one of the few Maldivian GMs working internationally. Why do you think so few Maldivians pursue hotel careers abroad?

AA: I believe there are many reasons for this, with limited opportunities perhaps being the primary reason. The allure of working in the Maldives, renowned for its luxury experiences, remains strong. However, there’s a growing trend of Maldivians assuming leadership roles in local resorts and a few international brands. I hope this trend continues to grow in the industry.

HM: What advice would you give to young Maldivians aspiring for careers in the hospitality industry, both within and outside the Maldives?

AA: Be resilient and humble. You’ll encounter numerous challenges, but resilience ensures you emerge victorious. Humility is crucial; excessive ego only gets in the way of progress.

HM: How do you foresee the future of the hospitality industry in the Maldives? What are the key trends and challenges you see on the horizon?

AA: The Maldives boasts exceptional natural beauty, making it a remarkable destination. Prioritizing sustainable tourism to preserve the islands’ ecosystems is paramount. Our long-term strategies should be guided by a strong commitment to sustainability.

The SeaNXT® Elite underwater scooter is designed, assembled and tested in France, on the Côte d'Azur.

Varun Parashar: Weaving Culinary Magic at OZEN LIFE MAADHOO

By Ibrahim Mahudhee

Nestled amidst the breathtaking beauty of the Maldives, OZEN LIFE MAADHOO stands as an epitome of luxury and indulgence. Leading the charge in crafting unforgettable culinary experiences is none other than Varun Parashar, the visionary Executive Chef whose culinary journey from childhood dreams to helming the kitchens of this prestigious resort is nothing short of extraordinary.

Varun’s love affair with the culinary arts began at a tender age, fuelled by the culinary wizardry of his grandmother and mother. The lively markets of New Delhi, the kaleidoscope of ingredients, and the alchemy of flavours captured his imagination. His formative years were spent immersed in the world of culinary exploration, accompanying his grandmother to markets and spending countless hours in her kitchen. The allure of the culinary world deepened as he avidly followed cooking

shows on television, with Gordon Ramsay’s Hell’s Kitchen becoming a personal favourite.

Selecting a career path was a decision not taken lightly, and after much contemplation, Varun found himself discussing his aspirations with his father, an architect, and his elder sister, a software engineer. His father’s advice, emphasising the need for dedication, passion, and time in the culinary profession, proved to be a guiding light. Encouraged to pursue his passion, Varun enrolled at the Institute of Hotel Management in Lucknow, where he completed his Bachelor of Hospitality and Hotel Administration, specialising in culinary arts.

The professional journey kicked off when Varun joined Oberoi Hotels & Resorts as a trainee commis. Three years into his tenure, an exciting opportunity arose to train in Italy under the mentorship of renowned chefs. This overseas stint marked a turning point, broadening Varun’s culinary horizons to include the nuances of Italian and European cuisines. Upon his return to India, he further honed his skills through a comprehensive two-year programme at the Oberoi Centre of Learning & Development, specialising as a Kitchen Management Associate.

Varun’s career within the Oberoi Hotels group saw him assume pivotal roles at various locations, including business, leisure, and boutique hotels. His journey culminated in the prestigious position of Senior Sous Chef at The Oberoi Rajvilas Jaipur, showcasing his versatility and commitment to excellence.

In 2019, the allure of the Maldives beckoned, and Varun seized the opportunity to join OZEN LIFE MAADHOO as the Executive Sous Chef. Little did he know that this move would mark a significant chapter in his culinary expedition. Entrusted with the responsibility of heading the M6M Underwater Restaurant, Varun showcased his culinary finesse,

earning accolades from both peers and patrons.

The turning point arrived in June 2022 when Varun Parashar ascended to the role of Executive Chef at OZEN LIFE MAADHOO. His favourite cuisines, Indian and Mediterranean, now take centre stage in the resort’s diverse culinary offerings. Varun’s commitment to sustainability is evident in the resort’s daily supply of fresh seafood, sourced directly from local fishermen. This not only supports the local community but also allows him to offer guests a taste of the Maldives through responsibly sourced and expertly prepared seafood.

OZEN LIFE MAADHOO, renowned for its exclusive INDULGENCE Plan, promises guests a hasslefree escape, and Varun ensures that the resort’s eight food and beverage outlets, including the iconic underwater restaurant, deliver a world-class dining experience. From decadent Champagne Breakfasts to Authentic Chinese, Heritage Indian, and Sri Lankan cuisine, Varun’s team crafts gastronomic delights that embody refinement, quality ingredients, and a perfect blend of traditional and modern cooking techniques.

Varun Parashar’s culinary journey, from the warmth of family kitchens to the culinary haven of the Maldives’ premier resort, is a testament to his unwavering dedication, boundless passion, and artistic flair. As the Executive Chef at OZEN LIFE MAADHOO, Varun continues to redefine luxury dining, inviting guests to embark on a gastronomic odyssey where each exquisite bite is a celebration of island living. His story is not just one of culinary mastery but a testament to the power of pursuing one’s passion, wherever it may lead. Varun Parashar, with his culinary magic, has woven an unforgettable tapestry of flavours that elevates the dining experience at OZEN LIFE MAADHOO to unparalleled heights.

Varun Parashar

Marriott International’s Oriol Montal: Shaping Luxury Hospitality in Maldives

By Maaish Mohamed

Marriott International enjoys a significant presence in the Maldives with seven resorts across various atolls, catering to a range of preferences – from the established W Maldives and Sheraton Maldives Full Moon Resort & Spa to the ultra-luxurious The St. Regis Vommuli Resort. The company has actively expanded its portfolio in recent years, with the addition of The Ritz-Carlton Maldives, Fari Islands, JW Marriott Maldives Resort & Spa, The Westin Maldives Miriandhoo Resort and Le Méridien Maldives Resort & Spa. Additionally, two more resorts are under development.

Their portfolio leans towards the luxury segment, with brands like W Maldives, The Ritz-Carlton, JW Marriott and St. Regis offering high-end experiences. In a recent interview conducted by Hotelier Maldives with Oriol Montal, Managing Director of Luxury, Asia Pacific (excluding China) at Marriott International, the spotlight was cast on Marriott International’s

portfolio of resorts in the Maldives.

Hotelier Maldives: As the Managing Director, Luxury, Asia Pacific (excluding China) for Marriott International, overseeing a diverse portfolio of luxury brands, how does Marriott ensure that each brand maintains its distinct identity while aligning with the company’s overall vision for luxury hospitality, especially in the context of the Maldives?

Oriol Montal: In Marriott International’s luxury segment, we proudly feature seven classic and distinctive luxury brands that offer bespoke amenities and services. Currently, in the Maldives, we have four luxury brands present – The RitzCarlton, St. Regis, JW Marriott, and W Hotels. Each brand possesses its own unique identity. For example, The Ritz-Carlton, renowned worldwide for setting the gold standard in luxury hospitality, tells unique stories through its hotels and resorts located in desirable destinations worldwide. St. Regis traces its roots back to 1904, when the Astor family opened the first St. Regis in New York City, redefining luxury standards. We honour this legacy, by celebrating the cherished St. Regis rituals set by the Astor family over a century ago. JW Marriott provides a haven for guests to focus on their mind, body and spirit through programs and offerings that encourage them to come together and experience every moment to the fullest. On the other hand, W Hotels is our distinctive brand, defying expectations and breaking the norms of traditional luxury.

Maintaining each brand’s identity begins with our recruitment process, where we carefully select team members who fit the brand’s culture. W Hotels favours a casual approach, while our classic luxury brands demand a more formal demeanour to deliver an exceptional experience. This meticulous selection ensures that our staff align with each brand’s ethos from the onset.

HM: Marriott International has a significant

presence in the Maldives with several luxury properties operational and more in development. How does the company’s commitment to working with the local community, such as through initiatives like the Marriott International Maldives Apprenticeship Program (MIMAP), contribute to cultivating local talents for the hospitality industry in the Maldives?

In Marriott International’s luxury segment, we proudly feature seven classic and distinctive luxury brands that offer bespoke amenities and services.

Oriol Montal, Managing Director of Luxury, Asia Pacific (excluding China) at Marriott International

OM: For Marriott International, community impact is paramount. Our comprehensive programme aims to benefit the communities where we operate and Marriott International Maldives Apprenticeship Program (MIMAP), which recently saw over 40 students graduate, is the perfect example. This historic partnership with the Maldives Institute of Technology and National Apprenticeship Program (NAP) implemented through the Ministry of Youth Empowerment Information and Arts showcases our dedication to fostering local talent. Through MIMAP, apprentices gain both theoretical knowledge from esteemed institutions like MIT and practical

experience in our seven resorts in the Maldives. This initiative underscores our commitment to nurturing future hospitality leaders.

HM: Given your extensive experience in hospitality across various regions, how do you perceive the current state of the tourism industry in the Maldives, particularly in the context of post-pandemic recovery, sustainability efforts, and the role of local talent development initiatives like MIMAP?

OM: The Maldives led the way in post-pandemic tourism reopening, setting standards adopted by many countries, which facilitated its rapid recovery. Luxury travellers now seek privacy, space, and nature, preferences that align with the Maldives’ one-island-one-resort policy. The country’s longstanding commitment to sustainability, including eliminating single-use

plastics, resonates more than ever. Authentic experiences connecting travellers with local culture and nature are in high demand, areas where the Maldives excels. Collaborations like MIMAP highlight the importance of public-private partnerships in fostering hospitality industry growth and leveraging the Maldives’ innate hospitality talent.

HM: The Maldives is renowned for its natural beauty and pristine marine environments. How does Marriott International approach sustainability and environmental conservation initiatives within its properties in the Maldives, and how does this tie into the company’s broader commitment to supporting local communities and fostering talent development through programs like MIMAP?

OM: Marriott International’s sustainability efforts surged with the appointment of a

Director of Sustainability in our Singapore office in 2023. Each property now has a dedicated sustainability champion, fostering local community involvement in decision-making. We’ve set ambitious targets, aiming for a 15% cut in water usage and a 50% reduction in food waste at our resorts, including those in the Maldives. Across our 1,800+ hotels worldwide, we’ve phased out single-use plastics. Through energy audits and operational improvements, we’re actively enhancing sustainability practices. These initiatives underscore our commitment to environmental stewardship, community engagement, and empowering our associates in meaningful conservation endeavours.

HM: In terms of market trends and consumer demographics, are there any specific segments or regions that Marriott International is focusing on to drive growth and expansion in the Asia Pacific luxury market, and how does this tie into the company’s efforts to engage with local communities and cultivate talent in regions like the Maldives?

OM: Demographic shifts, particularly the influence of Generation X and Millennials, are central to our strategy in the Asia Pacific luxury market, including the Maldives. We’re customizing programs to meet their interests and training our team accordingly. “Good Travel with Marriott Bonvoy” connects guests with community and environmental activities. At the Ritz-Carlton Maldives, Fari Islands, we’re spearheading marine conservation efforts, like using drones to remove ghost nets. These initiatives resonate with guests, involve local communities, and underscore our commitment to sustainability and community engagement.

HM: Looking ahead, what are Marriott International’s priorities and strategic goals for its luxury portfolio in the Asia Pacific region, and how does the company envision further integrating initiatives like MIMAP into its overall

strategy for sustainable growth and community engagement in markets like the Maldives?

OM: Our strategy prioritises maintaining our position as the pinnacle of luxury hospitality, starting with our associates. In the Maldives, where we currently operate seven hotels with plans for two more, talent acquisition and development are paramount. This expansion creates ample opportunities for career growth within our properties. Celebrating success stories this week, we highlight team members who have progressed from roles like public area attendants to assistant housekeeping managers, showcasing the possibilities within our regional presence. We’re dedicated to nurturing local talent, recognizing the innate hospitality of Maldivians. As industry leaders, we’re launching the second Marriott International Maldives Apprenticeship Program reinforcing our commitment to talent development. This strategy ensures our continued leadership in luxury hospitality while fostering sustainable growth and community engagement in the Maldives and beyond.

Ismail Isam: Nurturing Professional Development at Kurumba Maldives

By Maaish Mohamed

In Maldives, where the hospitality industry thrives on the pulse of its people, Ismail Isam stands as a testament to resilience and growth. His journey, marked by an unexpected twist of fate, led him from the structured world of banking to the dynamic realm of human resources in the hospitality sector.

At the tender age of 19, Ismail embarked on his professional path at the Bank of the Maldives, juggling work and studies at Villa College. However, life had other plans. A knee injury and subsequent surgery forced him to step away from his job, leading to a period of introspection. It was during this time that his brother Sham, recognizing Ismail’s untapped potential, suggested a career shift to hospitality—a move that would redefine his future.Ismail’s entry into the hospitality industry began with a six-month contract as an HR assistant at One&Only Reethi Rah, thanks to Shiyar Ismail, who saw in him the makings of an

HR professional. His dedication quickly paid off, earning him a permanent role and the mentorship of Aalim Mohamed, who would become a pivotal figure in Ismail’s career, challenging him to step beyond his comfort zone and guiding him through the intricacies of human resources.

With a master’s degree in business administration under his belt, Ismail’s career trajectory soared. From an Assistant Human Resources Manager at Dhigali Maldives to the HR Manager at Kurumba Maldives, and finally, to the esteemed role of Director of Human Resources, his ascent was a blend of opportunity, hard work, and the unwavering support of figures like Ali Adam, who illuminated the path ahead.

At Kurumba Maldives, Ismail’s approach to human capital is as vibrant as the environment he operates in. Recruitment is a quest for passion and attitude, with a keen eye on diversity and skill. Through initiatives like the Universal Foundations Discover Hospitality program and active participation in recruitment fairs, Ismail ensures that Kurumba remains a beacon for talent.

Understanding the importance of individual growth, Ismail has implemented strategies that not only track yearly personal development but also provide the scaffolding for career advancement. Mentorship and internal promotion opportunities are the cornerstones of this philosophy, allowing team members to flourish within the Universal Resorts family. In the multicultural tapestry of Kurumba Maldives, Ismail champions inclusivity and teamwork. Engagement activities, cultural celebrations, and open communication are the tools he uses to weave a fabric of unity, respect, and collaboration among the diverse workforce.

To keep pace with technological advancements and evolving guest preferences, Ismail leverages the Universal Learning Gateway, offering courses that empower staff to deliver exceptional guest experiences. International

certifications further ensure that the team’s skills remain sharp and guest-centric.

Recognizing the challenge of employee retention, Ismail’s strategy focuses on creating a nurturing work environment, listening to employee concerns, and providing avenues for skill enhancement and career progression. Performance management at Kurumba Maldives is a blend of clear goals, regular reviews, and constructive feedback, all aimed at fostering a culture of continuous improvement and accountability.

As the Director of Human Resources, Ismail’s role transcends operational duties. He is the custodian of the organizational culture, aligning HR practices with the company’s values and mission, and ensuring that the spirit of excellence permeates every aspect of the employee experience.

In an industry increasingly conscious of its environmental impact, Ismail integrates sustainability into HR policies and engagement initiatives, ensuring that Kurumba Maldives not only leads in hospitality but also in responsible stewardship of its paradisiacal setting.

Looking to the future, Ismail envisions a landscape where the challenges of today become the stepping stones of tomorrow. With strategic planning, community engagement, and a commitment to professional development, Kurumba Maldives is poised to cultivate a workforce that is diverse, skilled, and aligned with the company’s ethos of excellence.

Isam’s role as a leader in human resources is not just about overcoming the challenges of the present but also about seizing the opportunities of the future. By fostering a culture of growth, inclusivity, and sustainability, he is setting the stage for Kurumba Maldives to continue its legacy as a premier destination in the world of hospitality.

Hotelier Maldives Awards 2024

Hotelier Maldives has announced the winners of the inaugural Hotelier Maldives Awards 2024. The prestigious event, held at Kurumba Maldives, brought together the crème de la crème of the hospitality industry to celebrate outstanding achievements and dedication.

The awards recognised individuals and teams who have demonstrated exceptional skill, creativity, and leadership across various sectors of the industry.

Wellness Personality of the Year: Heidi Grimwood, Atmosphere Wellness

Engineer of the Year: Ahmed Shareef, Sun Siyam Iru Veli

Concierge/Guest Services Personality of the Year: Yasir Sulaiman, One&Only Reethi Rah

Housekeeper of the Year: Madheeh Mohamed, Villa Nautica

IT Personality of the Year: Mohamed Furuqan Hussain, Dhigali Maldives

Aviator of the Year: Mohamed Hamza Ahmed, Manta Air

Landscaper of the Year: Ahmed Yasir, Waldorf Astoria Maldives Ithaafushi

Security Officer of the Year: Mohamed Ashraf, Conrad Maldives Rangali Island

HR & Training Personality of the Year: Aminath Shaly, Oaga Art Resort

Sales Personality of the Year: Suresh Dissanayake, Aitken Spence Maldives

Mariner of the Year: Mohamed Ibrahim, InterContinental Maldives

Procurement Personality of the Year: Adam Ali, Hilton Maldives Amingiri

Finance Personality of the Year: Gloria Villarta Cancel, Dusit Thani Maldives

F&B Personality of the Year: Mohamed Muslim, The Ritz-Carlton Maldives, Fari Islands

Marketer of the Year: Mohamed Shafraz Hafiz, Pulse Hotels & Resorts

PR and Communications Personality of the Year: Aminath Rausha Haadhee, JOALI Maldives

Chef of the Year: Harshal Kumar, Hurawalhi Maldives

Sustainability Champion of the Year: Six Senses Laamu – Maldives Underwater Initiative

Young Hotelier of the Year: Yoonus Ibrahim, OBLU XPERIENCE Ailafushi

GM of the Year: Alexander Traeger, SAii Lagoon Maldives

Training and Development Programme of the Year: Marriott International Maldives Apprenticeship Programme

CSR Programme of the Year: JOALI Maldives

Hotel Team of the Year: Six Senses Laamu

Hotelier Maldives Award for Excellence: Nizar Ahmed, Kurumba Maldives

Hotelier Maldives Award for Dedicated Service: Mohamed Waheed, Bandos Maldives; Abdul Azeez Ali, OZEN RESERVE BOLIFUSHI; Mohamed Hashi, Diamonds Thudufushi

The awards ceremony is a significant occasion, marking the culmination of a rigorous selection process. Nominees have been meticulously evaluated by a panel of judges, ensuring that the awards reflect the highest standards of excellence. The involvement of key government officials highlights the importance of the hospitality sector to the country’s economy and the government’s endorsement of industry excellence.

The Hotelier Maldives Awards 2024 has been made possible through the generous support of our sponsors, who share our vision of honouring the best in the industry. In addition to BBM, which serves as the Title Sponsor, partners for the event include Ooredoo Maldives, Maldives Transport and Contracting Company (MTCC), Maldives Airports

Company Limited (MACL), Alia Investments, Fuel Express, Metalsigns, Print Lab Creative, Coca-Cola Maldives, Event Maldives, and Ikebana Maldives.

The awards ceremony is a significant occasion, marking the culmination of a rigorous selection process.

Hotelier Maldives Awards 2024 Recognises Nizar Ahmed

for 51 Years of Service Excellence

Hotelier Maldives, the leading publication for hospitality professionals in the Maldives, has announced the recipient of the Hotelier Maldives Award for Excellence 2024. The award was presented to Nizar Ahmed, affectionately known as Nizarbe, during the debut Hotelier Maldives Awards, presented by Bestbuy Maldives (BBM), held at Kurumba Maldives on April 25, 2024.

Nizar Ahmed is the longest-serving hospitality professional in the Maldives with a tenure spanning over five decades, has been an integral part of the Maldivian hospitality industry. His journey began in 1973 when he joined what was then Kurumba Village, the first resort in Maldives in its very first year. Starting as a helper in the speedboat section, Nizarbe later assumed the role of maintenance manager at the island’s powerhouse. Today, he shares his wealth of experience and knowledge as the Project Manager at Kurumba Maldives.

The secret to Nizarbe’s enthusiasm lies in the exceptional relationship between management and employees at Kurumba Maldives. Trusting employees to excel in their roles sets this resort apart from a lot of others in the industry. Nizarbe’s commitment to his work has remained unwavering, even amidst the industry’s dynamic changes over the years.

“Commitment is the cornerstone of success,” says Nizarbe.

His advice to young professionals echoes this sentiment: regardless of their position, commitment enables individuals to overcome challenges and thrive in their careers. His dedication has garnered respect throughout the industry, and he continues to inspire both colleagues and guests.

Nizarbe’s journey exemplifies the profound impact of unwavering dedication to one’s profession. With nearly his entire career devoted to the hospitality industry during the entire course of its existence in Maldives, his contributions to the success of Kurumba Maldives and the broader industry are immeasurable. His positive attitude and boundless enthusiasm serve as a beacon for newcomers, emphasising the transformative power of commitment.

Commitment is the cornerstone of success

Nizar Ahmed

In the words of Hotelier Maldives, “Nizar Ahmed is a legend and a pioneer in this industry.”

Hotelier Maldives Awards 2024

Recognises 3 for Dedicated Service

I n a ceremony held at Kurumba Maldives on April 25, 2024, the Hotelier Maldives Awards 2024, presented by Bestbuy Maldives (BBM), celebrated dedicated service in the Maldivian hospitality industry. Among the distinguished recipients were three remarkable individuals who epitomise dedication and service.

Mohamed Hashim, Diamonds Thudufushi

Hashim’s journey began as a staff mess room waiter in 1985. His unwavering commitment led him to Thulhaagiri Island Resort, where he started as a room boy. Over the years, Hashim’s reputation and leadership skills propelled him through various roles, including Head Room Boy and Assistant Housekeeper. His invaluable contributions to Diamonds Thudufushi earned him the position of Resident Manager. Hashim’s trusted relationship with Planhotel Hospitality Group underscores his integral role in managing the group’s resorts in Maldives.

Abdul Azeez Ali, OZEN RESERVE BOLIFUSHI

With an impressive 30-year tenure, Azeez Ali embodies genuine hospitality. As the Director of Government and Local Affairs at OZEN RESERVE BOLIFUSHI, he tends to landscape

and gardening functions while championing the welfare of internal customers—the dedicated employees. Azeez Ali’s respect within the industry and proactive approach to resort enhancement make him an inspiring figure. His innovative ideas, such as creating special gardens and fountains, continually enhance the guest experience.

Mohamed Waheed, Bandos Maldives

Waheed has worked at Bandos Maldives for the past 31 years. His meticulous financial management sets new standards. His revenue forecasting achieved an impressive variance between actual and projected revenue in 2023. His adept budget management resulted in a negligible 0.01% variance in gross operating profit. Waheed’s commitment to fiscal responsibility, timely payments, and talent development exemplifies excellence.

These outstanding individuals embody the spirit of service that defines the Maldives’ hospitality landscape. Hotelier Maldives commends their contributions and congratulates them on this well-deserved recognition.

The Hotelier Maldives Awards 2024 has been made possible through the generous support of our sponsors, who share our vision of honouring the best in the industry. In addition to BBM, which serves as the Title Sponsor, partners for the event include Ooredoo Maldives, Maldives Transport and Contracting Company (MTCC), Maldives Airports Company Limited (MACL), Alia Investments, Fuel Express, Metalsigns, Print Lab Creative, Coca-Cola Maldives, Event Maldives, and Ikebana Maldives.

Hotelier Maldives

Ahmed Rokka: Master of the Waves and Beyond

By Maha Rasheed

The turquoise waters of the Maldives have always held a certain allure, beckoning tourists and locals alike. But for Ahmed Rokka, his connection to the aquatic paradise took an unexpected turn, leading him on a remarkable journey from a hesitant receptionist to a celebrated watersports manager and trainer.

Rokka’s initial foray into the Maldivian tourism industry was far from the adrenaline-pumping world of watersports. He set his sights on a front office receptionist position at Holiday Island Resort, seeking a stable career path. However, fate had other plans. Recognizing his potential and driven spirit, the resort recommended Rokka join their watersports center. Despite his initial reservations, he embraced the opportunity, viewing it as a chance to explore different avenues and gain valuable experience.

Little did Rokka know, this seemingly innocuous

decision would ignite a passion within him, one that would forever alter the course of his life. The allure of the ocean, the thrill of aquatic activities, and the camaraderie of the watersports team quickly captivated him. He immersed himself in learning, devouring knowledge and honing his skills with unwavering dedication. His natural talent and enthusiasm shone through, and within a short time, he had mastered various aspects of the trade, from operating boats and managing equipment to instructing others in the intricacies of windsurfing, diving, and other water sports.

Rokka’s exceptional performance did not go unnoticed. His commitment and expertise earned him a well-deserved promotion within two years, propelling him to the role of Watersports Manager at Paradise Island Resort. This marked the beginning of a meteoric rise through the ranks of the Maldivian watersports industry. His leadership qualities, combined with his indepth knowledge and infectious enthusiasm, made him a valuable asset to any team.

In 2011, Rokka’s talents were sought after by Sun Island Resort, home to the largest watersports center in the country. He readily accepted the challenge, eager to contribute his expertise and lead a team of passionate individuals. Here, he thrived in the fast-paced environment, overseeing operations, ensuring safety standards, and fostering a culture of excellence within the center.

Rokka’s thirst for knowledge and his desire to continually expand his skillset extended beyond the practical aspects of watersports. He embarked on a quest for formal qualifications, pursuing an MBA from the University of Sunderland. This academic achievement, coupled with his extensive practical experience, solidified his position as a true authority in the field.

Rokka’s thirst for knowledge and his desire to continually expand his skillset extended beyond the practical aspects of watersports.

Rokka’s dedication extended far beyond his own professional development. He recognized the importance of nurturing future generations of watersports enthusiasts and sharing his knowledge with aspiring individuals. From 2011 to 2017, he served as a visiting lecturer at Villa College, Faculty of Marine Studies, imparting his expertise in watersports, transport, diving, and hazard management to eager students. Witnessing their growth and seeing them embark on successful careers in the industry brought him immense satisfaction.

In 2015, Rokka joined Best Dives Maldives at Jumeirah Vittaveli, his thirst for new challenges and diverse experiences ever-present. Here, he applied his multifaceted skills to manage various aspects of the resort’s leisure offerings,

Ahmed Rokka

encompassing excursions, watersports, transportation, diving, and other sporting activities. His ability to seamlessly handle diverse responsibilities and ensure exceptional guest experiences further cemented his reputation as a versatile and dependable leader.

Rokka’s journey culminated in 2018 when he joined Velaa Private Island as the Recreational Manager. This prestigious role entrusted him with overseeing a wide range of activities, including excursions, watersports, transportation, diving, and other sports, ensuring guests enjoyed an unparalleled level of leisure and entertainment.

Throughout his remarkable career, Rokka has amassed an impressive collection of certifications, solidifying his expertise in various watersports disciplines. From VDWS Windsurfing, Catamaran & School Management Instructor certifications to PADI specialties like Deep Diver, Enriched Air Nitrox, and Sidemount Diver,

his qualifications speak volumes about his dedication to continuous learning and maintaining the highest standards of professionalism.

However, Rokka’s greatest satisfaction lies not in accolades or achievements, but in the impact he has made on others. He takes immense pride in having trained over 70 individuals in various watersports, some of whom have even gone on to hold managerial positions within the industry. Witnessing their success and knowing that he played a role in shaping their careers brings him immense fulfillment.

Ahmed Rokka’s story is a testament to the power of embracing unexpected opportunities, pursuing passions with unwavering dedication, and constantly striving for excellence. From a hesitant receptionist to a celebrated watersports guru and mentor, his journey serves as an inspiration to all who dare to challenge themselves, embrace new horizons, and leave their mark on the world.

Afsal ‘Best’ for Tourists; Sacrificed in Guest Service

Ahmed Afsal, a 39-year-old housekeeper from Hithadhoo, Addu Atoll, was a star employee at Centara Grand Island Resort. Tourists consistently praised him raving about his attentiveness, creativity, and friendly demeanour. Afsal wasn’t just a great housekeeper; he was a kind and helpful person who went above and beyond for his guests. Afsal, who is single and has no children, tragically died last Thursday while saving a drowning tourist.

He has praise on the world’s largest booking websites. The tourists he served wrote messages full of gratitude. Afsal, who worked as a housekeeper at Centara Grand Island Resort, was the top in his field. For guests, he was the “best”.

“Thank you so much Afsal for the daily surprise (various bed decorations). You are the ‘King of Sheets’,” a tourist wrote in a review on TripAdvisor under the headline ‘Afsal is the Best’.

The tourists also shared some photos of Afsal and his talent. A ‘welcome’ sign arranged in different ways. Various fish carved in sand on the ground. Another tourist commented on Expedia about the same surprises. “He is very helpful. Whenever you need something or something, you get his help,” a tourist named Luke wrote in the review on October 31, 2023. Another person wrote a review thanking the whole resort and specifically mentioned Afsal. “He is marvellous,” the review said, noting his attention to the smallest details and the cleanliness of the room. “Our housekeeper Afsal was wonderful… the villa we stayed in was always spotless,” wrote a tourist named Tom wrote in a review written a week ago.

Tom’s review also noted Afsal’s attention to the smallest details. Afsal spent most of his life in the tourism industry. Previously, Adaaran Club Rannali and Club Med. Finally, at the Centara Grand.

Death in service

Afsal passed away last Thursday while serving a tourist. His last service in this world was to save the life of a drowning tourist. On the last day of his life, Afsal sacrificed his life for a tourist. The tourist’s life was saved. However, Afsal was pronounced dead when he was taken to ADh. Dangethi Health Centre. Afsal’s body was taken to Addu in a sea ambulance and buried in Hithadhoo after Friday prayers.

Saving lives; Not new to Afsal

“He was very kind and sociable,” Afsal’s cousin Abdulla Ansar said. Ansar, who works at Four Seasons Resort Maldives at Kuda Hura, was in Addu for his brother’s funeral. Coincidentally, at the time of the phone call, Ansar was in charge of organising Afsal’s belongings at the resort.

“Here are the comments written by the guests and what they gave, Afsal collected. ‘You are the best’. ‘This karaoke microphone is presented to you,” Ansar said, looking at some of the items.

Ansar’s story showed that his brother was a brave man and that he does not hesitate to help people. “He had saved tourists’ lives two or three times before. Just like this. Afsal himself called me at the time,” Ansar said. So Ansar couldn’t believe what happened. The death certificate said he was drowned. But he said how he feels: “It’s like a brain or heart arrest, I think. Do the people who saw the scene know what happened? This is what I think,” he said. Ansar didn’t want to talk about it anymore because it was difficult to tell.

Afsal is role model, leader Afsal, who is one year older, is Ansar’s role model. In the workplace, Afsal is also a role model for his colleagues. “I respect him very much. He is respectful and kind to people. When I meet people from the resorts he used to work for, they say he is a leader. He is the best,” Ansar said. “When my brother’s body was brought here, a housekeeper from Centara came. He says Afsal is energetic and very active,” Ansar said. Ansar’s story noted the kindness shown by Centara in this incident. The resort’s general manager called as soon as the incident occurred. With his brother’s death, Ansar had no intention or courage to go back to a resort where he also serves. “I’m going to take a little break these days. I’m not really fit,” he said. “But you can’t give up in life. I’m going to get up when I fall.

Although Afsal passed away, he did something commendable. Although not a big matter in Maldives, it is a medalworthy act in some countries.

However, Afsal’s example in service and the titles given to him by tourists such as ‘You’re the Best’ and ‘King of Sheets’ will remain in their memory. He made sure of that with his first-class service.

Young Hotelier: Masha Shuaib’s Voyage in Hospitality

By Maaish Mohamed

In the embrace of the Indian Ocean lies Bandos Maldives, a resort that not only promises an escape into paradise but also embodies the spirit of Maldivian hospitality. At the resort’s Sales and Marketing team is Masha Shuaib, a young hotelier whose passion for the industry is as deep as the ocean surrounding her island workplace.

Masha’s journey in the hospitality sector began over four years ago when she joined Bandos Maldives. Her ascent from a Sales & Marketing Executive to a senior position is a testament to her dedication and strategic prowess. In her current role, Masha is the architect behind the resort’s brand elevation and sales growth, crafting campaigns and initiatives that resonate with the global traveler seeking solace in the Maldives’ unique landscapes.

The allure of the hospitality industry was evident to Masha from the start. With tourism being a

cornerstone of the Maldivian economy, she foresaw the immense potential for growth. Her academic background in international business, with a focus on marketing, provided her with a sturdy foundation. Her dissertation on the impact of political turbulence on the Maldivian tourism industry was not just an academic exercise but a gateway to understanding the pulse of the industry.

Adapting to the dynamic nature of tourism is a challenge Masha embraces. The shifting sands of guest preferences and market trends are navigated with a keen eye on technological advancements and evolving demands. It’s this adaptability that has allowed Bandos Maldives to remain a competitive force in the market.

The resort’s marketing strategies are a reflection of the Maldives itself—unique, inviting, and authentic. By highlighting the natural beauty and distinctive environment, Bandos Maldives ensures that its brand image is synonymous with the Maldivian promise of tranquility and luxury.

Looking to the future, Masha envisions a path of continued growth within the industry. Her aspirations to ascend to leadership roles are driven by a desire to contribute to the success of her property and the broader hospitality sector.

For young women in the Maldives eyeing a career in hospitality sales and marketing, Masha’s advice is clear: prioritize education, cultivate networks, and gain hands-on experience. She believes in the limitless potential of women in the field, provided they are armed with motivation, discipline, and a diverse skill set.

Masha’s experience underscores the unique advantages that young women bring to the table—relationship-building, effective communication, and creative marketing insights. Their inclusion in decision-making processes enriches the industry with diverse

perspectives, driving innovation and success.

As Masha Shuaib continues to navigate the waters of the hospitality industry, her story serves as an inspiration and a beacon for the next generation of hoteliers in the Maldives. In a world where the tides of change are constant, her steady rise reminds us that with passion and perseverance, one can not only ride the waves but also steer towards uncharted successes.

For young women in the Maldives eyeing a career in hospitality sales and marketing, Masha’s advice is clear: prioritize education, cultivate networks, and gain hands-on experience.

Young Hotelier: Masha Shuaib

Unforgettable Experiences Await at COMO Maalifushi

By Maha Rasheed

Maldives conjures images of turquoise waters lapping pristine shores, swaying palm trees, and luxurious seclusion. COMO Maalifushi, nestled amidst this idyllic setting on the untouched Thaa Atoll, surpasses these expectations, offering an unforgettable Maldivian escape interwoven with genuine hospitality, unparalleled dining experiences, and stunning villas.

From the moment we stepped off the seaplane, COMO Maalifushi’s charm unfolded. We were greeted with genuine smiles by the General Manager, Sobah and his team and a sense of heartfelt welcome that resonated throughout our stay. Our dedicated butler, Zayan, exemplified this philosophy. He wasn’t just meeting our needs; he was anticipating them, ensuring every detail was meticulously crafted to create a truly personalised experience. This attentiveness extended to all the staff – from the restaurant servers to the housekeeping personnel – each interaction

imbued with a friendliness that transcended the typical resort service. It felt genuine, creating a connection that went beyond the expected.

COMO Villa: Luxury Redefined

Over the Lagoon

Our haven at COMO Maalifushi was the COMO Villa, a sprawling two-bedroom sanctuary perched idyllically above the lagoon. Measuring an impressive 408 square meters, this private overwater retreat offered the ultimate in luxury. Each of the two bedrooms boasted en-suite bathrooms, ensuring optimal comfort and privacy. The pièce de résistance was undoubtedly the expansive private pool, beckoning us for refreshing dips while offering breathtaking panoramic sunset views. This COMO Villa perfectly embodied the resort’s philosophy of unparalleled luxury, seamlessly blending spacious accommodations with breathtaking vistas and personalized butler service, making it ideal for families or two couples seeking an unforgettable Maldivian escape.

A Culinary Symphony

The culinary journey at COMO Maalifushi was a symphony of flavors. Each meal, from breakfast to dinner, was a delightful exploration of fresh, highquality ingredients. The chefs masterfully crafted dishes that were both innovative and comforting, with a focus on regional and international influences. Whether we were indulging in Italian delicacies, savoring fragrant Thai curries, or enjoying themed menus that showcased a new global cuisine each evening, our taste buds were consistently delighted. The ever-changing menu at the main restaurant ensured variety, leaving us yearning for another taste of the previous night’s culinary masterpiece. A particular highlight was Tai, the exquisite Japanese restaurant perched over the water, offering an unparalleled dining experience amidst breathtaking views.

A Paradise for Relaxation and Adventure

Beyond the exceptional service and culinary

delights, COMO Maalifushi itself is a haven of relaxation and rejuvenation. The pristine beaches, adorned with soft, white sand and lapped by crystal-clear turquoise waters, were an invitation to unwind. Lush greenery offering a sense of seclusion and a connection with nature’s beauty. However, for those seeking adventure, the resort seamlessly catered to our active desires.

Our stay at COMO Maalifushi transcended a simple vacation; it was an unforgettable experience. Every detail, from the genuine warmth of the staff to the meticulously designed villas and the exquisite culinary journey, was meticulously curated to create a sense of place and unparalleled guest satisfaction. The unspoiled beauty of the island, coupled with the resort’s commitment to personalized service and exceptional amenities, left us feeling rejuvenated, refreshed, and already dreaming of our return. A special excursion to a neighboring uninhabited island, where we had the entire paradise to ourselves, further solidified the magic of COMO Maalifushi. It’s a place where memories are crafted, and relaxation and adventure intertwine seamlessly. If you’re seeking a Maldivian escape that goes beyond the ordinary, COMO Maalifushi awaits with open arms and unforgettable experiences.

Tourist Heroes and a Timely Reminder: Why Swimming Skills are Vital for Resort Staff

A recent heartwarming news story highlights the importance of a crucial skill for resort staff: swimming. A tourist couple vacationing at a resort sprang into action when they witnessed a staff member fall into the lagoon from the jetty. Thankfully, their quick thinking and swimming abilities led to a successful rescue.

This incident serves as a powerful reminder that working in a resort environment, often surrounded by water, necessitates basic swimming competency. Here’s why:

Safety First: Resorts are built around water features like pools, lagoons, and beaches. The risk of accidental falls from jetties, boats, or even while wading is ever-present. Knowing how to swim allows staff to react swiftly in such emergencies, potentially saving themselves or others.

Guest Wellbeing: Many resort activities involve water sports or excursions. Having staff who can swim confidently fosters a sense of security for guests. Imagine feeling more relaxed on a kayaking trip knowing the guide can navigate any unforeseen situations.

Improved Response: Swift and effective response is key in water emergencies. Trained and capable swimmers can provide initial assistance until professional help arrives. This can be the difference between life and death.

Beyond safety, swimming offers additional benefits:

Employee Wellbeing: Swimming is a fantastic form of exercise, promoting physical and mental health. For resort staff who work long hours, access to a pool for a quick swim can

be a great way to de-stress and stay active.

Team Building: Engaging in water-based activities as a team can be a fun way to build camaraderie and communication skills among staff members.

While mandatory swimming lessons might not be feasible for everyday, encouraging staff to develop basic swimming skills is a worthwhile investment.

The recent rescue story reminds us that heroes can come from anywhere. Let’s ensure resort staff have the basic skills they need to stay safe and potentially become heroes themselves.

Bestbuy Maldives: Cultivating World-Class Hospitality Ethos

Maldives is synonymous with luxury and unparalleled hospitality. At the forefront of this reputation is Bestbuy Maldives (BBM), a name that has become emblematic of the nation’s commitment to exceptional service and culinary brilliance. As the leading supplier of food and beverage products, BBM’s influence extends far beyond mere provision; it is a catalyst for nurturing the archipelago’s hospitality talents.

In December 2023, BBM unveiled a strategic alliance with Hotelier Maldives, the archipelago’s premier tourism and hospitality publication. This partnership, marked by BBM’s role as the Title Sponsor, has elevated the Hotelier Maldives Awards to a prestigious echelon, celebrating the industry’s luminaries and their contributions to Maldivian hospitality.

The 2024 Hotelier Maldives Awards, championed by BBM, honour the dedication, innovation,

and outstanding service demonstrated by hotel professionals across the Maldives. With categories spanning the full spectrum of the hospitality industry, the awards shine a spotlight on the exemplary individuals shaping the future of Maldivian tourism.

BBM’s investment in the Maldivian hospitality sector transcends accolades. As the principal importer and distributor of premium global brands, BBM ensures that the nation’s resorts and hotels are equipped with the finest products, setting the stage for an extraordinary guest experience. This unwavering focus on quality is the cornerstone of BBM’s philosophy and aligns seamlessly with the awards’ mission to honour industry excellence.

Beyond products, BBM is devoted to the professional growth of Maldivian hospitality experts. Through comprehensive training programs, BBM empowers employees across various domains, including culinary arts and guest services, fostering a culture of continuous improvement and excellence.

BBM’s vision brings the world’s culinary elite to the Maldives, offering local chefs the rare opportunity to learn from Michelin-starred mentors. This exchange of knowledge and expertise not only refines the skills of Maldivian chefs but also redefines the gastronomic journey for every visitor.

Understanding that exceptional service is paramount, BBM also facilitates training with international mixologists and baristas, ensuring that every aspect of the guest experience, from a morning espresso to an evening cocktail, is nothing short of perfection.

Through its sponsorship of the Hotelier Maldives Awards and its commitment to professional development, BBM stands as a testament to the potential and bright future of the Maldivian hospitality industry. BBM’s contributions are pivotal in both recognising outstanding talent and cultivating an ethos of excellence that resonates with hospitality professionals and guests alike.

Maldives Sweeps

Top Categories at World Travel Awards in Dubai

By Maha Rasheed

In a resounding victory for the Maldives tourism industry, the destination has clinched four prestigious titles at the World Travel Awards (Indian Ocean category), held today at the Dubai World Trade Center as part of the Arabian Travel Market (ATM) 2024.

The Maldives was honored with the following titles:

• Indian Ocean’s Leading Destination 2024

• Indian Ocean’s Leading Honeymoon Destination 2024

• Indian Ocean’s Leading Green Destination 2024

• Indian Ocean’s Leading Dive Destination 2024

This remarkable achievement not only solidifies the Maldives’ status as a premier travel destination but also underscores its commitment to sustainability and providing

unparalleled experiences for travelers.

In addition to these collective triumphs, numerous individual resorts, hotels, and companies from the Maldives were also recognized for their excellence in hospitality and service. Among the notable winners are:

• Indian Ocean’s Leading Airport Hotel 2024: Equator Village, Maldives

• Indian Ocean’s Leading All-Inclusive Resort 2024: Cora Cora Maldives

• Indian Ocean’s Leading Boutique Hotel Brand 2024: COMO Hotels and Resorts

• Indian Ocean’s Leading Boutique Resort 2024: COMO Cocoa Island, Maldives

• Indian Ocean’s Leading Dive Resort 2024: Bandos Maldives

• Indian Ocean’s Leading Family Resort 2024: Kurumba Maldives

• Indian Ocean’s Leading Green Resort 2024: Alila Kothaifaru Maldives

• Indian Ocean’s Leading Honeymoon Resort 2024: JA Manafaru, Maldives

• Indian Ocean’s Leading Hotel 2024: Conrad Maldives Rangali Island

• Indian Ocean’s Leading Hotel Suite 2024: The Vakkaru Over Water Residence @ Vakkaru Maldives

• Indian Ocean’s Leading Leisure Hotel 2024: Anantara Veli Maldives Resort

• Indian Ocean’s Leading Luxury Hotel Villa 2024: Velaa Private Residence @ Velaa Private Island, Maldives

• Indian Ocean’s Leading Luxury Island Resort 2024: Waldorf Astoria Maldives Ithaafushi

• Indian Ocean’s Leading Luxury Resort 2024: The St. Regis Maldives Vommuli Resort

• Indian Ocean’s Leading Luxury Tour Operator 2024: Get Into Maldives Travels

• Indian Ocean’s Leading Private Island Resort 2024: Velaa Private Island, Maldives

• Indian Ocean’s Leading Resort 2024: Vakkaru Maldives

• Indian Ocean’s Leading Seaplane Operator 2024: Trans Maldivian Airways

• Indian Ocean’s Leading Travel Agency 2024: Simply Maldives Holidays

• Indian Ocean’s Leading Villa Resort 2024: OZEN LIFE Maadhoo

• Indian Ocean’s Leading Water Villa Resort 2024: Sun Siyam Vilu Reef, Maldives

• Indian Ocean’s Most Romantic Resort 2024: Coco Bodu Hithi, Maldives

This widespread recognition across various categories underscores the diverse offerings and exceptional quality of hospitality that the Maldives consistently delivers to its visitors.

Fathmath Thaufeeq, Managing Director of Visit Maldives expressed gratitude for the honors bestowed upon the destination and its hospitality partners. She emphasized the Maldives’ unwavering commitment to providing unforgettable experiences while preserving the natural beauty and ecosystem of the archipelago.

As travelers worldwide seek unique and sustainable destinations, the Maldives continues to stand out as a beacon of luxury, romance, and eco-consciousness in the Indian Ocean region. With this latest triumph at the World Travel Awards, the Maldives solidifies its position as a must-visit destination for discerning travelers seeking unparalleled beauty and hospitality.

Make Your Team Shine: Investing in Staff for Service Superiority in the Maldives

By Thoiba Riyaz

T he Maldives, a paradise of pristine beaches and turquoise waters, attracts discerning travelers seeking unparalleled experiences. But amidst this stunning backdrop, it’s the exceptional service that truly elevates a Maldivian resort from good to great. In this competitive landscape, investing in your team’s future success translates directly into superior guest service and a thriving resort. Here’s how to make your team shine and achieve service excellence:

1. Foster a Culture of Learning and Development

Your staff is the heart and soul of your resort. Creating a culture that prioritizes continuous learning and development empowers them to deliver exceptional service consistently.

Targeted Training Programs: Develop training programs specific to your

resort’s needs and service standards. Train staff on Maldivian culture, local knowledge, specific guest service protocols, and the latest hospitality industry trends.

Invest in Language Skills:

In today’s globalized travel market, multilingual staff are a valuable asset. Encourage staff to develop their language skills, particularly in languages spoken by your primary guest demographics. Mentorship Programs: Establish a formal or informal mentorship program to pair experienced staff with newcomers. This allows knowledge sharing and fosters a supportive team environment.

Cross-Training Opportunities:

Cross-training staff across different departments broadens their skill sets, increases flexibility, and allows them to anticipate guest needs proactively.

2. Cultivate Employee Engagement and Empowerment

Empowering your team fosters a sense of ownership and engagement, leading to higher quality service and guest satisfaction.

Recognize Achievements:

Publicly acknowledge and reward staff who consistently exceed expectations. This reinforces positive behaviors and motivates others to strive for excellence.

Empower Decision-Making:

Train your staff to confidently handle guest requests and troubleshoot minor issues on the spot. This empowers them to take ownership of guest experiences and creates a more personalized service.

Open Communication Channels:

Encourage open communication between staff and management. Create channels for feedback, suggestions, and concerns. This

fosters trust and allows you to address potential issues before they impact guest service. Invest in Employee Wellbeing: Happy and healthy staff deliver better service. Prioritize employee wellbeing by offering competitive salaries, benefits packages, and opportunities for work-life balance.

3. Celebrate Your Team’s Successes

Celebrating your team’s achievements fosters a positive culture, reinforces the importance of service excellence, and motivates staff to continue exceeding expectations.

Team-Building Activities:

Organize regular team-building activities to promote camaraderie, collaboration, and communication.

Employee Recognition Programs: Implement an employee recognition program that acknowledges outstanding performances and contributions. This can range from awards to public recognition in newsletters or on social media.

Invest in Professional Development Opportunities:

Offer opportunities for staff to attend industry conferences, workshops, or online courses related to hospitality or specific skills they are interested in developing. This investment shows you value their career growth and motivates them to excel.

4. Prioritize Guest Feedback and Encourage Staff

Participation

Guest feedback is a goldmine for identifying areas for improvement and recognizing exemplary service delivery.

Gather Guest Feedback:

Actively solicit guest feedback through surveys, online platforms, and comment cards. Regularly analyze this feedback and implement changes to improve service based on guest insights.

Empower Staff to Respond:

Empower your staff to address guest feedback directly and proactively. Provide them with training on how to handle complaints professionally and implement solutions. Recognize Service Excellence: When guests commend specific staff members for outstanding service, share this feedback with the team. This reinforces positive behaviors and motivates others to strive for similar recognition.

5. Leverage Technology for Improved Communication and Service Delivery Technology can streamline communication, improve operational efficiency, and empower staff to deliver a more personalized and efficient guest experience.

Implement Guest Management Systems:

Utilizing guest management systems allows your staff to access guest preferences and

personalize their service accordingly.

Internal Communication Tools:

Utilize internal communication platforms like social media groups or instant messaging apps to facilitate information sharing within the team and improve response times to guest needs.

Invest in Staff Training on Technology:

Ensure your staff is properly trained on any new technology you implement. This helps them leverage its full potential to improve guest service.

By implementing these strategies, you create a culture that values continuous learning, empowers your staff, and fosters a collaborative environment. A team that feels valued, supported, and empowered is well-equipped to consistently deliver exceptional service, a key ingredient for making your Maldives resort a haven for discerning travelers seeking paradise.

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“Cloud-in” your Guests with Contactless & Digital Solutions

The unprecedented COVID-19 pandemic has reshaped the Hospitality Industry. Over the past three years, Hotels, Resorts, Serviced Apartments and event venues have faced a series of challenges whereby the industry is anticipated to change its business approach in order to adapt to the post pandemic market situation. Digital transformation and the leverage of technology play an important role in today’s Hospitality Industry. Facing the challenges of labor shortage, the rising cost of operation, and the changes in consumer needs and behaviors, hospitality businesses need to pivot their services with the latest technology in order to keep their competitive edge.

Having more than three decades experience providing hospitality solutions, JDS have studied and rolled out below Contactless & Digitized Solutions to meet the requirements of both hospitality businesses and consumers.

Cloud CAS & VRS:

Middleware integrating to both Cloud OPERA PMS System and Cloud PBX, Hoteliers no longer need to worry about maintenance of Servers, Hardware(s) and relevant Software Licenses.

Web Check-in:

Upon receipt of Room Reservation Confirmation from Hotel, Guest can perform check-in prior to Arrival using his own Mobile Device including payment for the stay.

Kiosk Check-in:

Guests can bid farewell to long queue at Front Desk area and perform Self- Check-in at the Kiosk provided at Hotel Lobby. During the check-in process, Guest is required to scan his Passport, subsequently, kiosk verify Guest’s Identity with the built-in Face Biometric Technology. Thereafter, Guest can make Online Payment via his own mobile device; and lastly obtain his Room Key Card(s) from the Key Card Dispenser. In addition, Hotel can upsell and promote its products & services at the Kiosk.

GDPR Compliance

Passport Scanning System:

Gone with the days having to photocopy Guest’s Passport! Hotel Front Office Staff can now scan and upload ¹Guest’s Passport Image to OPERA PMS System.

e-Registration c/w e-Signature: Enhance Guest’s experience by providing ¹e-Registration Card for Guest to review & fill-up his personal data, agree on hotel stay terms & conditions, and subsequently place his signatory on the iPad provided. Guest data and

¹e-Signature will be encrypted and uploaded to OPERA PMS System for future reference.

Express Check-out:

Guest can perform Express Check-out simply by dropping Room Key Cards and make balance payment, if any, at the kiosk.

Digital Guest Services:

Guest can order In-Room Dining using his own Mobile Device whilst F&B charges will be posted to Guest Folio at OPERA PMS System. In addition, Guest can order Housekeeping, Concierge and all other in-room services which will be dispatched to Hotel Staff instantaneously. Backed by respective Service Tracking and Monitoring Systems c/w Job Escalation, Hotel Management Team can manage and improvise its guest services based on Reports and Statistics provided.

For further information please contact sales@hospitalitytechnology.com.mv

Rajesh Mehta | Chief Business Officer, Ooredoo Maldives

Rajesh Mehta is currently the Chief Business Officer of Ooredoo Maldives, holds over 24 years of experience in Telecom and ICT sector, including six plus years in Ooredoo Maldives.

What is Ooredoo Maldives’ vision in providing digital solutions to the Maldives’ tourism industry? Keeping in line with our main vision “Enriching people’s lives as a leading international communications company” Ooredoo Business has been leading the way in the rapidly changing digital landscape, seamlessly merging digital, ICT, and telecommunications to redefine our approach in close collaboration with our business customers. Our products and services are tailored in such a way that it provides a cohesive 360-degree solution to the customer.

How do you assess the current state and future trends of digital transformation in the Maldives’ tourism sector?

The current state of digital transformation in the Maldives’ tourism sector is rapidly evolving, driven by the increasing demand for digital services and experiences. With the rise of online bookings, mobile applications, and digital marketing, the industry is witnessing a shift towards a more technology-driven approach.

What are some of the key features of Ooredoo Maldives’ digital solutions?

In the dynamic hospitality sector, our dedication to enhancing the guest experience is evident through our “digitalization for resorts” initiative. Introducing the concept of a “digital resort,” our comprehensive digital hub efficiently manages switch and GPON networks, providing a tailored digital infrastructure from guest arrival to departure. The evolution continues with our innovative “serverless resorts” concept, allowing resorts to rely on a centralized IT infrastructure from our state-of-the-art data center. Our digital entertainment services, such as IPTV, enhance the entertainment experience, ensuring guests stay connected throughout their stay. This not only simplifies operations for resorts but also demonstrates our commitment to transforming the digital landscape nationwide, offering a secure, efficient, and transformative digital solution.

How do Ooredoo Maldives’ digital solutions enhance the guest experience, operational efficiency, and sustainability of the hospitality businesses?

In essence, Ooredoo’s initiatives demonstrate a paradigm shift in how businesses operate in the digital age. We are continuously evolving, offering cutting-edge solutions that cater to the unique demands of diverse industries. The digital umbrella under which we operate exemplifies our dedication to providing secure,

efficient, and transformative digital solutions that benefit businesses across the Maldives.

How do you ensure the quality, reliability, and security of Ooredoo Maldives’ digital solutions and network infrastructure?

Recognizing the interdependence of connectivity and Information and Communication Technology (ICT) services, Ooredoo Maldives has made strategic investments to ensure seamless connectivity, enabling businesses to stay abreast of technological advancements in the dynamic digital world. We have prioritized the resilience and robustness of our network, especially in managing the escalating volume of data and voice traffic. Ooredoo has undertaken substantial investments in multiple international cables to achieve lower latencies for traffic, ensuring faster and more efficient connectivity. This is particularly crucial in the face of ever-expanding data and voice traffic propelled by the rapid evolution of social media and device ecosystems.

We are continuously evolving, offering cutting-edge solutions that cater to the unique demands of diverse industries.

Rajesh Mehta, Chief Business Officer, Ooredoo Maldives

How do you collaborate and communicate with your hospitality clients to understand their needs and expectations, and to provide them with tailored and innovative digital solutions?

To collaborate and communicate with our hospitality clients, we employ a multifaceted approach that focuses on understanding their needs and expectations while delivering tailored and innovative digital solutions. We believe each client can now create their own digital roadmap. Our teams have developed the expertise and industry knowledge to provide

clients with innovative digital solutions like WiFi as-a-service, Call center-as-a- service and many more for the businesses in the Maldives.

What are the future plans and goals of Ooredoo Maldives in expanding and improving its digital solutions portfolio for the Maldives’ tourism industry? Ooredoo actively engages in co-development to create solutions finely tuned to the unique demands of the Maldivian landscape. The successful launch of next-generation services depends on market readiness and the seamless collaboration with a carefully prepared vendor ecosystem, both of which Ooredoo actively cultivates. Our recent partnership with Microsoft to offer their services to the Maldives market is the latest offering to enhance digital services.

Our vision for the future is not just a vision but an impactful reality intricately woven into the dynamic growth of the telecommunications landscape in the Maldives.

Rajesh Mehta, Chief Business Officer, Ooredoo Maldives

It is characterized by a relentless commitment to continuous innovation, the strategic forging of partnerships, and an unwavering dedication to not just supporting but steering the growth and development of local businesses through cutting-edge technological solutions.

Stay tuned for more in-depth coverage on Ooredoo Business products and services in our upcoming issues, as we continue to explore the digital advancements that are transforming the Maldives’ tourism landscape.

Rajesh Mehta, presenting the award category IT Personality of the Year at Hotelier Maldives Awards 2024.

One2remember Events Wins at Eventex Awards ’24 for Performances at Velaa Private Island Resort

This is the first time the prestigious Eventex Awards is won by an agency for events hosted in a leading Maldives Resort

One2remember Events, an internationally leading events marketing company, is one of the winners in the 14th edition of Eventex Awards — the world’s most esteemed accolade for events and experience marketing. All awards were won on the back of three events hosted for one of the most exclusive luxury resorts in the Maldives, Velaa Private Island.

The awards were won in the categories, Gala and Celebration Event (2 awards, for the Ticket to Fabulous dinner show), Entertainment Event Award ( Silver, for Ticket to Fabulous dinner show and in People’s Choice Hotel/Resort & Luxury Hotel (GOLD for Velaa Private Island Resort).

Eventex Awards 2024 received a massive 1207 entries from 62 countries and 6 continents — the most number of entries in the awards’ history. The recognition is noteworthy in that nominations were from a variety of remarkable events and projects from all over the world.

Photo courtesy: Velaa Private Island

“This edition of Eventex Awards has seen a recordbreaking number of entries, as well as recordbreaking creativity and innovation — the industry is truly back with a bang. We have undoubtedly been wowed by outstanding events and experiences, ground-breaking technology and suppliers, as well as breathtaking venues. Winning an Eventex Award is worth celebrating, so personally and on behalf of the whole Eventex team I would like to congratulate One2remember Events on this truly remarkable success.”, commented Ovanes Ovanessian, Co-founder of Eventex Awards.

We have worked with One2remember Events over several festive seasons at Velaa Private Island and they have created incredible productions for our esteemed guests with great passion and creativity. It’s a pleasure to work with Valeriy and his team and together we have overcome many challenges in realising events, especially with logistics being located on a small island in the middle of the Indian Ocean. The incredible teamwork it has taken every year to transform our tennis court into a magical ballroom in only a couple of days, makes this recognition even more special and we are truly proud and honored. Lisa Jakobsson, Director of PR, Marketing & Events, Velaa Private Island

“We are truly honoured to receive these prestigious awards from Eventex. Despite the challenging times we are facing globally, including the difficult situation in Ukraine, we remain dedicated to creating exceptional events that inspire and bring people together. This recognition is a testament to the hard work and dedication of our team, and we are incredibly proud of what we have achieved!” – Valeriy Mirochnyk, CEO/Owner of One2remember Events.

“I saw Valeriy’s brilliance back in 2016, when he did his first event in the Maldives. Even back then, you can already see his brilliance and innovative approach to events. You can feel his influence on his team, always innovative and rising up to the different circumstances and challenges. For him and his team to receive numerous accolades in this year’s Eventex Awards is a testament to the continuous growth and excellence of the company in executing unforgettable events.” – Alexander Kharabadze, Former Events and Marketing Manager, Velaa Private Island, Current Director of Sales, Radisson Blu Maldives.

Founded in 2009 to celebrate creativity, innovation, and effectiveness, today Eventex Awards is the most esteemed accolade in the world of events and experiential marketing. Every year the competition highlights the best agencies, events, tech, and venues from the world of events.

Photo courtesy: One2remember Events

Photo courtesy: One2remember Events

Appointments

Amila Handunwala

General Manager at W Maldives

W Maldives has appointed Amila Handunwala as General Manager, leveraging his 25+ years of luxury hospitality experience. Handunwala’s leadership aims to elevate W Maldives’ status as a premier luxury lifestyle resort. Known for its private island setting and exceptional services, the resort is set to enhance its guest experience and innovation under his guidance. Oriol Montal of Marriott International praises Handunwala’s deep industry knowledge and his potential to advance W Maldives’ reputation in the region. The resort anticipates a new era of luxury and service excellence with Handunwala at the helm.

Jan Tibaldi

General Manager at One&Only Reethi Rah

Jan Tibaldi returns as General Manager to One&Only Reethi Rah, Maldives, after his role in Dubai. With 35 years in luxury hospitality and previous leadership at prestigious hotels, he’s set to oversee operations and strategic development. Tibaldi’s return coincides with exciting events at the resort, promising to infuse his passion and fresh perspective into enhancing the guest experience. One&Only Reethi Rah, an ultra-luxury all-villa resort, offers unique experiences, diverse dining, and holistic spa treatments, aiming to continue its legacy of exceptional service and sustainability under Tibaldi’s seasoned leadership.

Shameem Mohamed

General Manager at Nika Maldives

With over 22 years in Maldivian tourism, Naadhu, Operations Manager at Oaga Art Resort since 2022, boasts a wealth of experience from brands like Soneva, W Maldives, and JOALI. His leadership and MBA from the University of Bedfordshire ensure Oaga’s continued success in delivering exceptional guest experiences.

Ahmed Zahir

Rooms Division Manager at W Maldives

W Maldives elevates Ahmed Zahir, known as Coacha, from Welcome Manager to Rooms Division Manager. With 13 years at the resort, Coacha’s exemplary service and leadership, including roles at St. Regis Red Sea and involvement in Marriott’s Maldivian leadership program, make him ideal for overseeing the Rooms Division.

Ismail Saeed

Welcome Manager at W Maldives

Ismail Saeed, also known as Saito, rises from Lounge Manager to Welcome Manager at W Maldives. Starting as a Welcome Agent in 2010, Saito’s dedication to growth and cross-departmental experience, including a stint at The Ritz-Carlton Maldives, equips him to enhance the resort’s welcoming services.

Euan Blake

With over 30 years in high-end hospitality and 12 years with Six Senses, Harry brings extensive expertise to his new role. He led the commercial team at Six Senses Zil Pasyon, served as regional DOSM for properties in Thailand, and contributed to pre-opening teams in Cambodia and Bhutan.

Rushdhaan Ahmed Assistant Vice President of Communication at Atmosphere Core Assistant Director of Marketing & Communications at THE OZEN COLLECTION

Linda Schneegass, previously at Six Senses Ibiza, joins as Regional Director of Marketing. With past roles at Kamalaya Wellness Sanctuary and Ayurveda resorts in India and Sri Lanka, she brings holistic wellness expertise. Linda embraces the rejuvenating power of island life and oceanic tranquility.

Saddam ‘Saddi’ Hussain

Resort Operations Manager at Amilla Maldives

Harshal’s culinary journey began at the School of Hotel Management, HTMI Switzerland New Delhi, laying a solid foundation for his career. He honed his skills at esteemed establishments such as The Claridges Hotels New Delhi and V Qutab Hotels & Resort, Mahindra resorts. Notably, he led Gordon Ramsay’s pop-up restaurant at Amilla Fushi Maldives, redefining culinary experiences. Recognized for his leadership, he rose to Cluster Executive Chef for Kudadoo and Hurawalhi Island Resort.

Marlon Abeyakoon

General Manager at NH Collection Maldives Havodda

Marlon Abeyakoon has been appointed as the General Manager of NH Collection Maldives Havodda by Minor Hotels, marking the NH Collection brand’s expansion into the Maldives. Abeyakoon brings over 25 years of luxury hospitality experience, having worked with major brands across the globe. His leadership at Minor Hotels has previously led to significant profit growth and strategic advancements. As NH Collection Maldives Havodda’s first General Manager, Abeyakoon is set to enhance the guest experience, aligning with Minor Hotels’ growth in the region. His appointment is celebrated as a milestone for the resort’s commitment to luxury and service.

Anupam Banerjee

Vice President of Food & Beverage at Atmosphere Core

Roberts brings extensive international experience from the United States, China, South Korea, Malaysia, Singapore, Australia, and New Zealand, showcasing his seasoned expertise in the hospitality sector. With an Australian background, Roberts demonstrates unwavering dedication to excellence and a deep-seated passion for hospitality throughout his career journey.

DISCOVER BOUNDLESS POSSIBILITIES WITH THE WORLD’S LEADING OUTBOARDS!

Bringing the world of aviation to the Maldives!

Velana International Airport is hosting Air Service World Congress- a gathering of aviation leaders that foster collaboration on future route development and air service initiatives

July 9-11, 2024 | Maldives