Hotelier Maldives - Issue #57

Sustainability, Plastic and Climate Change

Dear Readers,

Welcome to issue 57 of Hotelier Maldives.

The Maldives is 98% ocean, and only 2 percent consists of land. The rise in population, tourism, and the demand for imported goods has resulted in an increase of waste.

According to The MOPA (Maldives Ocean Plastics Alliance) NIG report, plastic makes up 12 percent of all waste produced in the Maldives annually - roughly 43,134 tonnes. And this is no small challenge and issue for a country spread across the ocean, consisting of hundreds of islands, whose inhabitants depend on clean oceans good enough for the fish they catch and rely on but also to the tourism industry at large. As Maldives is favored among travelers who are attracted by the clean seas and peaceful, white, island beaches.

In this issue, our contributing editor Janet Smailes explores ‘The Plastic Effect,’ ‘Plastic Pollution in Maldives,’ and the measures Maldives is taking to combat environmental challenges posed by plastic. In other segments, we review the local island Thulusdhoo and one of the hotels on the island, Reef Edge, look at the experiences available at Kagi Maldives, a wellness resort, and profile a number of hoteliers making an impact in the industry.

The Buyers’ Guide in this issue features notable news from suppliers, profiles of those making a mark and reviews of several products of interest for hoteliers. These include; news of luxury brands Balmain Paris Hair Couture arriving in the Maldives; news of Cosmopolitan’s introduction of Arun Icecreams to the Maldives; a profile of Comcon Group; a story on how ODIAPP is digitaising marine transport in the country; a short introduction to six homegrown jewelry brands; a review of the guest experience management APP Eleanor; a product review of Kaishi Fuvahmulah, a wholly Maldivian coconut oil brand and details of Arsen Pvt Ltd’s newly introduced kitchen hood and exhaust degreasing services.

If you would like to comment or publish an opinion article, please email them to mamduh@hoteliermaldives.com or info@perspective.mv

Hotelier Maldives Volume 9, Issue No: 57

EDITORIAL Mohamed Mamduh, Managing Editor, mamduh@hoteliermaldives.com

Naufal Naeem, Editorial Advisor and Contributor

Janet Smailes, Contributing Writer

CONTRIBUTING WRITERS

Janet Smailes, Naza Nazeem, Aminath Zahir, Laura Williams, Patrick Landman, Rawha Waheed

COVER ARTWORK & LAYOUT DESIGN Ali Riyaz

PHOTOGRAPHS COURTESY OF THE FOLLOWING:

Four Seasons Maldives, Soneva Fushi, Alila Kothaifaru, Kagi Maldives Spa Island, Parley Maldives, Maldives Ocean Plastic Alliance (MOPA), Maldives Coral Institute, W Maldives, LUX* South Ari Atoll, Reef Edge Thulusdhoo and Freepik, OZEN RESERVE BOLIFUSHI, Hideaway Beach Resort & Spa, Siyam World, Kuda Villingili Resort Maldives, Conrad Maldives Rangali Island, Hilton Maldives Amingiri Resort & Spa, Sun Island, Milaidhoo Island Resort, Freepik

CLIENT RELATIONS & ADVERTISEMENT SALES sales@hoteliermaldives.com, +960 7910858

MEDIA AND PUBLIC RELATIONS

Sahudha Mohamed, shahudha@hoteliermaldives.com, +960 7246292

Sincerely,

Mohamed Mamduh

Managing Editor

Over 700 Graduate from Four Seasons Maldives Apprenticeship Program

Four Seasons Maldives celebrates over 700 graduates under its highly successful apprenticeship program held at Four Seasons Kuda Huraa and Four Seasons Landaa Giraavaru.

The celebration for their latest 40 graduates of class 2022 were held at Maldives National University on May 28, 2022. The short ceremony celebrated the graduating hospitality apprentices of 2022 and welcomed the class of 2023 consisting 64 students from 15 different atolls. The Class of 2022 graduated in disciplines including: Food & Beverage Service; Food & Beverage Preparation; Housekeeping & Guest Services; Retail; Front Office & Recreation; PADI Dive Master; Safe Maritime Transport (SMT); Engineering and Watersports Attendant.

Armando Kraenzlin, regional vice president of Four Seasons Hotels and Resorts and general manager at Landaa Giraavaru, addressed the attendees during the ceremony, in which he also thanked government for the support provided throughout the Apprenticeship. He shared his pride in many of the courses provided in the program to have continued to be certified by the authorities of Maldives while sharing his hope for the institute to be accredited as a

facilitating institute in the near future.

The ceremony was graced by Chief Guest of Honour and First Lady of the Maldives, Madam Fazna Ahmed. During

lucky ones. In order to keep the customers happy, your employer will ensure you have what you need to do the job. Your employer will ensure the right training, materials, tools, hard and soft skills and

of Maldives in 2010. Open for young Maldivians aged 17 to 20, the program has schooled a total of 737 youngsters over the past 21 years. It is offered in ten disciplines ranging from Housekeeping to Engineering

PUBLISHER

PERSPECTIVE PVT LTD

4th Floor, M. Kaneeru Villa, Orchid Magu

Male, Republic of Maldives, PO Box No 20212

Mobile: +960 7246292, +960 7999008

Email: info@hoteliermaldives.com www.hoteliermaldives.com

her speech, she highlighted the importance of lifelong learning and how companies are moving away from conventional management styles while embracing ‘employee first’ policies with the organization. While addressing the graduates, she stated “you are among the

a contusive work environment to meet your goals. This Apprenticeship program itself is a testimony to that”.

Four Seasons Maldives Apprenticeship Program began in 2001 and and was accredited by the Government

and from Culinary to PADI Divemaster, providing a vast range of opportunities for every youth of Maldives who wishes to nurture their technical, professional and social skills for their professional life.

Seven New Islands Awarded for Resort Development

Ministry of Tourism has awarded seven new islands for resort development from the total eighteen islands that were open for bidding last year.

During the Maldives Investment Forum held at Expo 2020 in Dubai, the Ministry announced the opening of bid submission for eighteen islands across ten atolls for resort development. The initial deadline of submission was extended from February to March 23, 2022 for Laamu, Gaafu Alifu and Gaafu Dhaalu; and to March 22nd for the remaining seven atolls. The Ministry has also declared

a duration of 60 days for the winning bidders to pay 50 per cent of the proposed acquisition costs and conduct an initial environmental assessment.

The newly awarded islands and its acquisition costs are:

• Embulufushi, Faafu Atoll –Lease acquisition cost of USD3,601,155 with another USD150,000 for Tourism Training Fund

• Kan’dahalakala, Gaafu Dhaalu Atoll – Lease acquisition cost of USD2,800,000 with another

USD150,000 for Tourism Training Fund

• Jinnathugau, Faafu Atoll –Lease acquisition cost of USD2,021,121 with another USD200,121 for Tourism Training Fund

• Seedhihura, Meemu Atoll

– Lease acquisition cost of USD1,599,999 with another USD120,000 for Tourism Training Fund

• Funadhoovilligilla, Gaafu Alifu Atoll – Lease acquisition cost of USD702,000 with

another USD5,000 for Tourism Training Fund

• Fereythavilligilla, Gaafu Dhaalu Atoll – Lease acquisition cost of USD702,000 with another USD5,000 for Tourism Training Fund

• Alidhuffarufinolhu, Haa Alifu Atoll – Lease acquisition cost of USD390,000 with another USD7,000 for Tourism Training Fund

Jaipur Literature Festival

Soneva Fushi, in their continuous journey of providing unique experiences for their guests, has once again successfully concluded another amazing event. The 10-day Jaipur Literature Festival hosted at the resort in partnership with Teamwork Arts has now come to an end on 22nd May 2022.

The event touched various aspects of ‘slow life’ showcasing a wide range of activities for the participants to engage in including reading sessions, talk sessions, movie nights, live music, dance performances, workshops, sunset dolphin cruise and freediving to name some. The Jaipur Literature Festival being the largest festival of its kind brought together 30 world renowned authors, thinkers and cultural leaders to take part in their thoughtful discussions covering a large radius of topics such as nation-building to the natural world, politics to poetry, fiction and filmmaking to hard-hitting journalism, and spirituality to

scientific discovery.

The weekdays of JLF Soneva Fushi focused on more closeknit sessions and author discussions, as well as a range of engaging workshops. Every morning, the festival began with a choice of enlightening sessions that focussed on expanding guests’ horizons before breakfast, including yoga and meditation, dance sessions with acclaimed choreographer Gilles Chuyen, guided snorkelling with Soneva Fushi’s resident Marine Biologist, and glassblowing at the Soneva Art & Glass studio. Whereas

at Soneva

sustainability, we certainly do not want to add another one without adding some value or contribution,” said Sonu. “With this in mind, together with Teamwork Art, the producer of the Jaipur Literature Festival, we deliberately created two full weekends, not just of great interest, but highlighted by an explosion for the senses. These weekends were separated by a calmer week of interesting content.”

the weekends programme was curated to flagship events, including keynote addresses, gala dinners on the sand, live music performances, and film screenings at Cinema Paradiso.

The festival concluded on 22nd May 2022 with a poetry reading by Ranjit Hoskote and a gala dinner accompanied by an evening of music by The Kutle Khan Project. During the closing event, the attendees were addressed by Sonu Shivdasani – CEO and Co-Founder of Soneva. “There are many literature festivals around the world and given our focus on

“The exclusive nature of our island that my wife, Eva, and I are privileged to be guardians of during our lifetime, and the fact that everyone is barefoot makes this festival different. Both the contributors and guests were here for a minimum of a weekend. As a result, there was greater intimacy and depth of conversation than one might normally find at a traditional literature festival. It’s this greater access to authors, deeper understanding, new friendships, and stronger bonds which made this barefoot festival so unique.”

Viluxur Maldives and OV Maldives Begin Accepting Cryptocurrency Payments

Adapting to market conditions, and taking into consideration travellers’ requests, Viluxur and OV Maldives now accept cryptocurrency payments for all the luxury Maldives holiday bookings from countries that have legalized digital currency transactions.

Built on the foundation of more than fourteen years of experience in the Maldives inbound industry, Viluxur Maldives is one of the Top Producers for the Maldives for consecutive years. Viluxur and OV Maldives (the B2C arm) were founded with a vision of curating extraordinary luxury holidays for discerning travellers the world over, and since has made the mark as one of the finest names in the luxury travel industry.

The company has partnered with the globally renowned Triple-A payment gateway, authorized by the Central Bank

of Singapore as well as the Treasury Department of the USA to offer clients, seamless, safe, and easy digital currency payment methods compatible with all digital wallets across the world. This will significantly reduce the barriers to travel further, and bring the Maldives closer to the world than ever before.

Taking a personalized approach to each holiday, the experienced team of twenty-five destination specialists working from seven different countries round the clock engages with travellers from the USA, GCC Region, Europe, UK, Australia, Singapore, Russia & CIS Region, to create Maldives luxury getaways tailored to precision.

Viluxur Maldives is popular for being at the forefront of evolving trends in the travel market, and for continuously improving the way travellers experience luxury Maldives

resorts. Over the last few years, the company has received a significant amount of requests regarding digital currency payments. Especially from the frequent traveller and the repeater clientele.

Offering travellers utmost peace of mind, Viluxur and OV Maldives pride themselves in being ACRA Singapore

accredited. Awarded Indian Ocean’s Leading Luxury Tour Operator for four consecutive years by the World Travel Awards, Viluxur and OV Maldives has offices in the Maldives, Sri Lanka, Philippines, and representatives in the UK, France, Russia, Ukraine, and Greece.

Hyatt Opens Second Resort in Maldives

Hyatt has opened its second resort in the Maldives with the debut of Alila Kothaifaru Maldives in Raa Atoll. The all-poolvilla resort opened its doors on 16th May 2022, after a decade since the opening of Park Hyatt Maldives Hadahaa in Gaafu Alifu Atoll.

Alila Kothaifaru is a joint venture partnership between Sri Lankan based Sanken construction and Orca Holding.

The official opening celebration was held on 12th May 2022 and was attended by the resort’s key business partners. The event was hosted by Laith Pharaon, Chief Executive Officer of Orca Holding and graced by Dr. Abdulla Mausoom, Minister of Tourism.

“As countries continue to open up and travel confidence grows, we look forward to welcoming guests from all over the world to Alila Kothaifaru Maldives

for a memorable getaway in what we hope will become the centerpiece of Raa Atoll,” said David Udell, Group President, Asia-Pacific, Hyatt. “We are delighted to add this beautiful resort in the Maldives to our growing Alila portfolio, with new Alila hotels opening in sought-after destinations such as Suzhou and Shanghai in China and Nha Trang in Vietnam in the future.”

“We are honoured to welcome guests to one of the world’s most blissful destinations and we look forward to sharing with them the awe-inspiring

nature that surrounds us,” said Alexandre Glauser, general manager, Alila Kothaifaru Maldives. “Here at our allpool-villa sanctuary, guests can unwind in peaceful seclusion with charming views while our gracious hosts deliver personalized experiences leading to unique moments and treasured memories.”

Alila Kothaifaru is situated on a 11.2-hectare island, a 45-minute seaplane journey from Velana International Airport (VIA). It features eighty pool villas that are either located overwater or on the beach, with minimalist

architecture by Singaporebased Studiogoto, who also designed the treetop spa at the resort. The low-rise structures and contemporary interiors feature open-air spaces and a calming palette of island-inspired colours and textures, creating an idyllic setting for complete relaxation and connection with nature. Spa Alila features four double treatment suites, all with a private bathroom, shower and a floor-to-ceiling window with verdant views.

The resort offers six dining experiences – two restaurants serving Mediterranean cuisine with Middle Eastern influences, and Japanese-inspired menus; two bars, and a café. The Shack is a unique experience where guess set sail in a traditional Maldivian dhoni on a two to three-hour journey around the Raa Atoll before returning to the resort’s private sandbank for a gourmet picnic, a sunset barbecue or a romantic candlelit dinner under the stars.

True to the Alila brand, meaning “Surprise” in Sanskrit, guests enjoy a range of bespoke experiences. Further, a wide range of water activities and excursions organised through the expert marine guides at the resort’s Water Sports and Dive Center are also available. Meanwhile, Play Alila, a dedicated play and learning space for young guests will keep them entertained with toys, games and fun, supervised indoor and outdoor activities.

“Here at our all-pool-villa sanctuary, guests can unwind in peaceful seclusion with charming views while our gracious hosts deliver personalized experiences leading to unique moments and treasured memories”

CBRE H2 2022 HOTEL OUTLOOK | BALANCING RISK REWARD IN THE BACK HALF OF 2022

Wed, Aug 3, 2022 – 7:00 PM

Webinar

The macro-economic outlook for 2H22, 2023, and beyond

• GDP growth and non-residential fixed investment - key drivers of both demand and a hotel’s largest operating expense

• CPI - a key driver of ADR

• Employment and wages - key drivers of a hotel’s largest operating expense

An update on current capital markets dynamics

• What is the outlook for cap rates, borrowing rates, the risk-free rate, and spreads

• What investors are most active and why

• How much capital is available and where is it being deployed

What do these factors mean for the hotel industry

• Top line performance

• Outperformers and laggards by geography and asset type

• Hotel margins and profits

• Future supply

• Returns

Featured Speakers:

• Dennis Schoenmaker, Ph.D. - Principal Economist & Co-LeadCBRE Econometric Advisors

• Matt Mowell - Sr. Macro Economist - CBRE Econometric Advisors

• Rachael Rothman, CFA - Head of Hotels Research - CBRE Hotels

• Robert Mandelbaum - Research Director - CBRE Hotels

This webinar is hosted by CBRE Hotels

For more information please contact Robert Mandelbaum; Robert.Mandelbaum@cbre.com

HOTEL DATA CONFERENCE (HDC) 2022

Aug 10 – 12, 2022

Omni Nashville Hotel Nashville, TN, United States

The 13th annual Hotel Data Conference will provided expert analyses, new strategies and tangible best practices. Considering the current environment, the need for such insights is greater than ever. It just so happens that this year’s conference was perfectly timed ahead of a key stage of industry recovery as we transition from the summer travel surge to the hopeful return of business demand and events.

The event took place 11-13 August 2021 in Nashville, TN with both in-person and virtual attendance options available.

In case you missed it, you can still purchase virtual access, which includes recordings of all general sessions and select data presentations and panels.

This event is organized by STR

For more information please contact Hotel Data Conference +1 615 824 8664

REVENUE FORUM - HOTEL TECHNOLOGY, WHAT DO HOTELS NEED IN THE FUTURE?

Thu, Sep 1, 2022 – 6:00 PM

Webinar

Hotel Technology, what do hotels need in the future? The right technology can help hotels to become more effective, increase result and, at the same time, enhance guest experience. But how to find the right technology when there are so many providers to choose from? Date: 1st of September 2022 Time: 15.00-16.00 CET Speakers: Annemarie Gubanski from Taktikon Consultancy Expert Speaker 2, TBA Expert Speaker 3, TBA Expert Speaker 4, TBA Expert Speaker 5, TBA Special guest: TBA

This webinar is hosted by Taktikon AB

For more information please contact Annemarie Gubanski; annemarie.gubanski@taktikon.com

HEALING SUMMIT 2022

Sep 3 – 4, 2022 Pine Cliffs Resort Albufeira, Portugal

The HEALING SUMMIT 2022 will be like no other. The format will be refreshed, renewed, and open for all to actively participate. In an effort to foster meaningful connections, the Summit’s attendance will be limited to 130 people. As we explore the HEALING OF EVERYTHING, we will integrate all aspects of healing – from the individual to our communities to the earth.

The annual HEALING SUMMIT brings together like-minded individuals who are drawn to collaborate, raise awareness, and inspire change. Socially conscious speakers from the fields of investment, science, healing modalities, mission-oriented organizations, hospitality, and travel join together with delegates to create a gathering of global influencers committed to doing good.

Let us set the intention to emerge from the pandemic and to enter a new era – into a world that is more just and values the health of humanity as well as nature.

Join us this September in Portugal as we come together in the spirit of this new world.

Registration will open on February 1, 2022 - Participation fee: Euro 2100,-.

Early Bird Rate from February 1 – February 15, 2022 - Euro 1680,-.

Stay tuned as we will release more details of the Summit’s content in the coming weeks.

Immediately preceding the HEALING SUMMIT, a one-day preconference event designed for Healing Hotel Members and carefully selected travel advisors will take place on September 2, 2022.

THE HOTEL SHOW SAUDI ARABIA 2022

Sep 6 – 8, 2022

Riyadh

Riyadh, Saudi Arabia

The Hotel Show Saudi Arabia is where the Kingdom’s hotel and hospitality industry reunited, live and in-person, this September to trade, network and be inspired. For the first time ever, The Hotel Show Saudi Arabia was held in Riyadh from 6-8 September 2022 at the Riyadh Front Exhibition & Conference Center allowing buyers of hotel and hospitality products and services access to hundreds of leading brands from across the globe.

The event has gained recognition for being the most influential hospitality exhibition in the Kingdom and is considered as the essential meeting place for Hoteliers, Restaurateurs, Interior Designers, Architects, F&B Managers, Chefs, Housekeepers and everyone involved in hospitality.

This event is organized by dmg Events

For more information please contact SONIA SHARMA; soniasharma@dmgevents.com, +971 4 438 0355

LEVERAGING SOCIAL MEDIA IN DIGITAL MARKETING

Wed, Sep 14, 2022 – 12:00 PM

HN Summit Series - DISTRIBUTION 2.0 - Season 1 - Episode #4

The ever-changing social media landscape can be an overwhelming realm to dive into. However, as search engines continue make changes to their algorithm to make search more social and personal, it is critical for hotels to not only have presence in these channels, but be active and engaging as well. This Summit Series episode dives deep into the current do’s and dont’s for hotels.

Kagi Maldives Spa Island

– A Luxurious Oasis of Healthy Living and Joy

Nestled at the tip of North Malé, the exclusive island of Kagi allures those seeking the natural connection between wellness and relaxation. An art piece by Architect Yuji Yamazaki, Kagi Maldives Spa Island is four hectares of pure bliss, designed to place unique emphasis on the wellness of human mind and body in lush tropical settings.

BOOKING

Kagi welcomes anybody above the age of twelve to experience the essence of pure life and simplified elegance. You can access the best available rates on the Kagi Maldives website.

GETTING THERE

Guests can choose between a 60-minute scenic speedboat or a 15-minute picturesque seaplane transfer from Velana International Airport. Kagi is just 42,421 square metres (4.24 Hectares) with 691 metres of beach line. Its stunning

vegetation and beautiful reef, combined with world class service offers an unforgettable stay.

With wellness embodied into every aspect of the island, it offers the perfect balance between living healthy and joyfully.

The resort’s unique Baani Spa means ‘The Ocean Swell’ in Maldives local language and it is designed to remind us of the rhythm of life- to slow down, pause and let go. The Baani Spa journey begins with releasing stress, then restoring balance and lastly, regaining

momentum. The wellness philosophy at Baani Spa consists of five elements: Nature and Sound; Nutrition, Bodywork and Beauty; Mindfulness, and Movement.

Guests will begin their treatment with the signature ritual, which assists them to connect to the inner world, so that they experience the utmost best in their treatment. This involves the use of different woods and herbs to ‘wash off’ the outside world and get rid of unwanted influence.

Facilities at the Spa include steam rooms, gym, hair and

BLISSFUL EXPERIENCES

Apart from diving and nonmotorized water sports, guests are spoiled with a choice of authentic Maldivian experiences. Soak up the sun on the pristine white beach or savour a couple’s spa treatment together. The more adventurous can hop on the ‘Sports Fisher’ as it takes you out to the deep spots of the ocean for the big game. As dusk approaches, recline on the deck of a luxury cruise and enjoy your favourite drinks. End the day with a romantic Love Story Dinner with your soulmate under the blanket of stars on a secluded beach.

Surrounded by authentic beauty, innovative designs and holistic wellness, you’ll discover the essence of pure life.

beauty salon and four overwater treatment rooms with vast ocean views. After their wellness journey at the spa, guests can visit the boutique and take their experience home with exclusive Baani Spa skin care and well-being products. Furthermore, guests need not step out of the spa for food, with the Spa Corner offering fresh juices and healthy menu delights.

In addition, Kagi offers a complimentary gentle wellness activity program of Sunrise Stretching, Sunrise Yoga and Baani Sound Healing sessions. Kagi resident wellness activity guide also conducts private sessions for improving and balancing body and mind.

ELEGANT STAY

Kagi Maldives Spa Island features fifty villas: nineteen Lagoon Pool Villas, twentyone Ocean Pool Villas and ten Beach Pool Villas. All villas boast a distinct, tasteful and contemporary design infused into the original Maldivian element of luxury. Each comes with a secluded deck featuring a private pool, seating and lounge furniture. Inside, the 105-sqm villas are furnished with an over-size king bed, veneer floors, air conditioning, overhead fan and a seating area. While the interior and exterior of all three categories are almost identical, guests are

to choose their favourite front view- the overwater sunset or sunrise view in a Lagoon Pool Villa and Ocean Pool Villa or the stunning beach view in a Beach Pool Villa.

DINING

Combining exceptional cuisines with exquisite surroundings, Kagi features three restaurants celebrating international flavours. While Noo Faru provides the perfect setting for breakfast and dinner buffet with views over the pool and

the Indian Ocean, Ke-Un is the signature ala carte restaurant offering cuisines inspired by Pacific surroundings. If you’re looking for fancy and classy, Nonna Italian Restaurant is situated on the top of the twostory architectural masterpiece facing the sunset, serving authentic Italian food, cocktails and an extensive selection of fine wines.

Additionally, for pool-side delights, head to the Ufaa Snack Bar where you can relax whilst enjoying a selection of light bites and beverages.

Sustainability, Plastic and Climate Change

The World Health Organization calls climate change the greatest threat to global health in the 21st century. According to the UN’s 2021 sustainability report, we only have nine years to avert a climate catastrophe!

Current changes are caused by the emission of greenhouse gases, mostly carbon dioxide (CO2) and methane. Burning fossil fuels for energy use creates most of these emissions. Agriculture, steelmaking, cement production, and forest loss are additional sources of environmental change.

Plastic oceans, a warming climate and extinction of animals, birds and plants are just some of the devastating impacts the human race is having on the planet under the guise of “development and progress” which often equates to short sightedness and greed. Some of these effects such as high sea levels, warmer and more acidic oceans, will continue for decades if not centuries.

Awareness of sustainability, and its implications have heightened over the past few years, with “sustainable

tourism” the marketing cry for the post pandemic tourism reboot worldwide. In its broadest possible sense, sustainability refers to the ability of something to maintain or “sustain” itself over time. It is often described as spanning three pillars: people, profit, and environment.

We can improve sustainability by education, investing in experts to help with sustainability initiatives and weaving these initiatives into the very fabric of the organisation and daily lifestyle habits and behaviours.

Climate change, marine life, ocean ecosystems, plastic and waste management are all deeply connected. The oceans cover two thirds of the Earth’s surface, however the effect of the climate crisis on them is often overlooked. Oceans slow climate change by absorbing heat and removing CO2 from the atmosphere, however global warming is causing the oceans to get warmer, which has a detrimental effect on the marine ecosystem.

Climate change is more than just global warming and threatens people with food and water scarcity, increased

flooding, extreme heat, more disease, and economic loss. In the Maldives, the rising sea levels, changes in weather patterns and the coastal developments made to service the tourism industry, have led to environmental problems such as increased flooding, erosion and disappearing habitats of marine life.

Climate change refers to longterm shifts in temperatures and weather patterns. Since the 1800s, human activities have been the main driver of climate change.

“We still have a really good chance to make things better than they are. They won’t get better unless we take the action and inspire others to do the same thing. No one is without power. Everybody has the capacity to do something.”

Dr. Sylvia Earle

Photo: Parley Maldives

Photo: Parley Maldives

The Plastic effect!

The mammoth plastic industry uses huge amounts of fossil fuels which pump enormous amounts of methane into the atmosphere. Plastics continue to release this greenhouse gas long after the final products are discarded intrinsically linking plastic to global warming.

99% of plastics are made from a compound called ethane, which comes from oil and natural gas. Natural gas and petroleum contribute to methane emissions, one of the most potent greenhouse gases responsible for global warming

and raising the temperature of the oceans, causing thermal stress which in turn causes coral bleaching and the coral polyps to suffocate and die.

An estimated 10 million metrics tons of plastic rubbish ends up in our oceans every year. Most of the plastic debris sinks or remains in huge gyres, however a significant percentage of it washes onto coastlines daily. Styrofoam is a key contributor to plastic pollution, especially

in the Maldives, as so much of it is used for transportation. The effect of sea water over time often makes it difficult to tell what the difference between a piece of Styrofoam, and a piece of coral!

Sunlight eventually photodegrades both Styrofoam and plastic into smaller particles called “microplastics”. Marine life and seabirds mistake these for food and eat them, which are in turn eaten

by mammals. The amount of microplastic pollution in waters around the Maldives, is amongst the highest in the world and has the potential to severely impact the marine life.

Cumulative global production of plastic is projected to triple by 2050 to reach 33 billion tonnes fuelled by increasing consumer demand. With higher standards of living - Maldives’ GDP increased from $268 in 1980 to more than $11,000 in 2017 – the demand for more consumer goods has increased. The consumers, local and foreign and enticed by the everincreasing number of gadgets, food stuffs, fancy clothes or home improvements, a high percentage of these are either made from plastic, wrapped in plastic, or transported in plastic, all of which add to the ever-growing waste mountain.

Plastic Pollution in the Maldives

The Maldives is 98% ocean, and the remaining 2 percent are islands. The rise in population, tourism, and the demand for imported goods has resulted in an increase of waste.

The MOPA (Maldives Ocean Plastics Alliance), NIG report details that plastic makes up 12 percent of all waste produced in the Maldives annually, roughly 43,134 tonnes.

Common Seas was invited by the Maldivian Government to provide support through their Plastic Drawdown initiative to help identify which plastics to target. Their findings provided the evidence which led to the government’s commitment to phase-out single-use plastics by 2023.

Plastics, especially single use plastic items, are one of the biggest threats to the environment. Single use plastic not disposed of properly has become a significant issue with a significant amount ending up either in the sea, or on beaches and unregulated waste dumps. Plastic pollution is an environmental issue, and has consequences on public health, and the tourism industry.

The Maldives government and business leaders have partnered with several blue economy initiatives devoted to turning the tide on plastic waste. They are a member country of the commonwealth Clean Ocean Alliance action, an action group devoted to tackling marine plastic pollution, are part of the Blue Prosperity Coalition and have partnered with Parley for the Oceans. These, plus local initiatives, all contribute to the recovery, interception, (collection) and elimination of plastic waste.

The Clean Blue Maldives Charter was launched in 2019 with an aim to eliminate problematic plastic, its pilot project is the Namoona Baa initiative.

MOPA (Maldives Ocean Plastics Alliance), was registered in 2020 with the aim of supporting communities to repurpose plastic, removing plastic from the oceans and supporting the government’s commitments on phasing out single use plastic

Launched on December 10, 2020, the Plastic Reverse Logistics Project now covers two islands, Kudahuvadhoo (Dhaalu Atoll) and Thulusdhoo (Kaafu Atoll) councils to facilitate the collection of PET plastic. The Greater Male’ Plastic Collection Project, has grown to include over 150 cafes and restaurants in the capital, and has expanded to outlets in Hulhumale. Once collected, the plastic is transported to Male’ where it is exported for recycling by Parley Maldives.

Over 40 tonnes of plastic have been collected to date.

The 3R initiative (Reduce, Recover, Recyle) under the Clean Maldives ‘Saafu Raajje’ program, PET bottles are collected, compacted, and exported for recycling via Parley. The Greater Male’ Plastics Collection Project has increased the number of dustbins in the capital Male. Parley Maldives provides

collection points on local islands, collaborating with schools and resorts to transport the plastic to Male’ where they compact it and export it so it can be recycled and repurposed. Collectively over 1.5 million kg of plastic has been exported.

To increase awareness on plastic pollution and sustainability, community education programmes have also been created by the NGO’s, as well as resorts and nongovernmental organizations. These programmes include activities such as conducting regular beach and reef cleanups on local islands, developing renewable energy sources, educating locals on practicing responsible fishing, and much more.

Sustainability and environmental challenges in the Maldives encompass more than plastic, ocean ecosystems and waste management, there is erosion caused by both natural phenomenon and man-made actions such as coral mining, land reclamation and building harbors. Plus, in the capital city Male’, there is an issue of air pollution.

Photo: Maldives Ocean Plastic Alliance (MOPA)

Photo: Fulhadhoo coral restoration by Maldives Coral Institute

What Measures does the Maldives have in place to combat environmental issues?

There are several policy frameworks available in the Maldives to govern and manage the environment. The Environment Protection and Preservation Act is the main umbrella law for protection and preservation of the land and water resources, flora and fauna as well as the beaches, reefs, lagoons and all-natural habitats that are important for the sustainable development of the Maldives. Other acts include:

• The Maldives Tourism Act provides details for the development of tourism.

• The Act on Coral and Sand Mining aims to protect the ecosystem of the island reefs

• The Maldives Climate Change Policy Framework (2015) deals with the numerous facets of the climate change issue.

• The National Action Plan on Air Pollutants (2019) describes all types of air pollution

• Fisheries Act of the Maldives regulates the sustainable management of fisheries, marine resources and their ecosystems

The Maldives also has a number of regulations relating to the environment, including the Environmental Impact Assessment Regulation (EIA), the Waste Incineration Guidelines 2016, and the Waste Management Regulation, are to ensure safe disposal and transfer of solid waste and encourage recycling and reduction in waste generated.

The President’s Office, government ministries and state-owned enterprises are taking positive steps towards protecting the environment, partnering with the World Bank and environmental bodies who can support them by providing the expertise and resources required for tangible change.

World Bank-funded projects will contribute to waste management initiatives and the Maldives policy to change from fuel-based energy to renewable energy, with an ambitious target of a net-zero target by 2030

The Bank supports the “Clean Maldives” initiative, which aims to manage waste in a sustainable manner and is

working with MECCT, to formulate a National Waste & Resource Management Policy and Strategy.

The ‘Greater Male’ Environmental Improvement and Waste Management Project” by the Environment Ministry is funded by the Asian Development Bank (ADB). The aim is to establish a sustainable solid waste management system for the Greater Male’ capital region and its inhabited outer islands. The project will establish a Regional Waste Management Facility (RWMF) with a waste-to-energy treatment plant in Thilafushi.

The project aims to reduce the risks of Persistent Organic Pollutants (POPs) on human health and the environment through strengthening institutional capacity and the policy is key to maintaining Maldives’ position as a premier tourist destination.

Despite the increasing number of NGO’s and slew of policies, initiatives and programs at all levels, there is still a long way to go to create a sustainable future for the low-lying islands.

The one island one community concept which has helped sustain the tourism economy throughout the pandemic, also presents logistical challenges that make the implementation of waste management and environmental solutions harder to monitor and facilitation of education and awareness programmes more complex. Only with all entities working to the same cohesive plan and managed solution strategy will the waste mountain and plastic footprint diminish and the ecosystem flourish.

Community educationprogrammes have also been created by resorts and nongovernmental organisations and NGO’s to educate locals on sustainability. These programmes include a range of activities, including conducting regular beach and reef cleanups on local islands, developing renewable energy sources, educating locals on practicing responsible fishing, and much more.

JLL TO RELEASE MARKET UPDATE AT GM FORUM 2022 GM FORUM 2022; PANEL TO DISCUSS POST-PANDEMIC WELLBEING

JLL has come on board as the Hospitality Asset Management, Investment and Advisory Partner for GM Forum 2022. The firm is set to release the JLL Indian Ocean Market Update at this year’s event scheduled for 15th September 2022 at Kurumba Maldives.

Julien Naouri, Vice President, Investment Sales Asia, Hotels & Hospitality Group will present on the latest Hospitality Investment Trends in Indian Ocean. Julien brings over 12 years of experience in hotels marketing, transaction, development, operator selection and valuation expertise. He manages details relating to every aspect of hospitality investment analysis and transaction execution from the pitch and underwriting stage through marketing, due diligence and closing to achieve clients’ transaction execution goals and effectuate a smooth transition. In his career, he has conducted over USD 1.6 billion of notable transactions.

JLL’s Hotels & Hospitality Group has sold 20 resorts in the Maldives since 2012, taking the group’s resort sales in the Indian Ocean to more than USD 1.46 billion to date.

Most recently in June 2022, JLL served as the advisor for

the first hospitality portfolio transaction in the Maldives for the sale of Sheraton Maldives Full Moon Resort & Spa and W Maldives to a global private equity investor. JLL Hotels & Hospitality Group has completed more transactions than any other hotels and hospitality real estate advisor over the last five years, totaling USD 83 billion worldwide. The group’s 350-strong global team in over 20 countries also closed more than 7,350 advisory, valuation and asset management assignments. The hotel valuation, brokerage, asset

management and consultancy services have helped more hotel investors, owners and operators achieve high returns on their assets than any other real estate advisor in the world.

JLL is a leading professional services firm that specializes in real estate and investment management. JLL is a Fortune 500 company with annual revenue of $19.4 billion, operations in over 80 countries and a global workforce of more than 100,000 as of March 31, 2022.

Inaugurated in 2016, the GM Forum is an annual event dedicated to managers of hospitality establishments in the Maldives and industry stakeholders including developers, investors and hotel suppliers. The Forum features speakers from industry leaders and panel discussions on critical topics affecting hotel operations in the country.

Themes that will be featured in this year’s GM Forum include Post-pandemic Wellness & Wellbeing, Hotel Investment, Conservation Tourism and Training & Development. The Post-pandemic Wellness & Wellbeing panelists include Özgür Cengiz, General Manager, JOALI BEING; and Heidi Grimwood, Vice President, ELE I NA Spa by Atmosphere Hotels & Resort. As this year’s event also highlights 50 years of the Maldives tourism industry, keynotes will also look at the evolution of the Maldives brand as a key tourism destination in the 21st century.

GM Forum 2022 is expected to be attended by general managers or corporate hoteliers representing over 100 resorts and hotel management brands.

Confirmed sponsors for GM Forum 2022 include SEARA Sports as Wellness Partner, Manta Air as Aviation Partner, JLL as Hospitality Asset Management, Investment and Advisory Partner, Platinum Sponsor Euro Marketing, Gold Sponsors Male’ Aerated Water Company and Development Interplan Ceylon Ltd (DICL). Silver Sponsors include Villa Hakatha, Heathergray Collective and OAKY.

GM Forum 2022, scheduled for 15 September 2022 at Kurumba Maldives, will feature a panel discussing postpandemic wellbeing. Moderated by Lulua Mohamed, panelists include Özgür Cengiz, general manager, JOALI BEING; and Heidi Grimwood, vice president, ELE I NA Spa by Atmosphere Hotels & Resorts.

JOALI BEING is a one-ofits-kind nature immersive wellbeing island retreat in the Maldives. The resort’s General Manager Özgür boasts two decades of experience in the industry, working with properties such as Richmond Nua Wellness in Turkey; One&Only Reethi Rah in Maldives and most recently JOALI Maldives. He also brings with him a lifelong passion for health and wellness, extending from adrenaline-fuelled fitness routines to soul-relaxing spa rituals; “wellbeing across all its dimensions”, as he puts it. Along with being a member of the Global Wellness Day project, Özgür serves as its Ambassador for the Maldives.

A respected panelist in international wellness circles, he is also one of the judges for the Global Spa & Wellness Awards. “Hospitality is special in the Maldives not just because of the spectacular natural beauty but also because of the people,” he says, noting the warmth and care of the local island communities.

Heidi Grimwood began her career at the age of eighteen as a fitness instructor and personal trainer in New Zealand. With her experience in fitness, she was offered a unique opportunity in her home country, England, to do the set-up of the first Corporate

Gym for Richard Branson at the Virgin Atlantic Corporate Head Office in London. Her career slowly evolved from fitness towards wellness and she first arrived in the Maldives seventeen years ago as the director of spa at One & Only Reethi Rah. Afterwards, she

moved to Ireland where she worked with several spas before opening her own consulting company. She then returned to the Maldives as vice president of ELE I NA by Atmosphere Hotels & Resorts in 2020.

Julien Naouri, Vice President, Investment Sales Asia, Hotels & Hospitality Group

An Island Guide to K.Thulusdhoo

One of the Maldives’ most popular inhabited islands resides just a 25-minute speedboat ride from the Velana International Airport (VIA). Despite its growing popularity and development, the tranquil island of Thulusdhoo remains unspoiled, appealing to a wide range of travellers from around the world.

Thulusdhoo is most known among surfers, beginners and experts alike. The island is home to some of the most epic surf breaks in the Maldives, with surf season running from April to November and peaking from May to October.

There are a total of seven surf breaks nearby, including the popular Cokes, or locally called Randhaa. Cokes is just a short swim from the island and is an experienced surfer’s favourite, while mini Cokes surf spot nearby is great for beginners.

Just behind Cokes but longer ride from the island is Chickens, known as the region’s biggest swell magnet. Other surf breaks include Jailbreaks, Sultans, Honkys, and Ninjas.

There are currently three operators providing speedboat transfers to the island from Male’ city and VIA. For those who don’t mind a longer transfer ride, the local council has slow ferry boat arranged that is operated from Male’ and back throughout the week except Friday.

For the beach and ocean lovers, the island offers four stunning beaches, two of which are bikini beaches.

Water sports and recreation centres line up from east side of the island near the beach offering a range of activities from snorkelling and diving to windsurfing and wakeboarding. There are three dive spots that are just a fiveminute ride from the island.

You will also find some exciting fishing trip packages or can visit the fishing spot at the northern jetty for some great catches. There you’re often visited by marine life such as turtles, sharks and rays. Buggy rides are available for transportation within the island and certain guesthouses also provide bicycles.

With over thirty guesthouses

with more than 430 beds, Thulusdhoo offers a wide range of accommodation options. The most recent property to open is the Coral Inn, located just a short walk from the bikini beach to Cokes surf break. Featuring fourteen rooms – all with impressive sea views – in three storeys, Coral Inn is a great stay for families, surfers and couples.

On the fourth floor, there is a terrace providing 360-degree view of the island,

where consecutive international yoga retreats are hosted. There will be a three-days yoga and art retreat with local artist Fathmath Azleena (@azleina. art) and yoga instructor Anyu (@neyva.yoga) in June 2022. Down in the lobby, you’ll find gorgeous art works by local artists Nashida Sattar and Ehab Abdulla.

While some guesthouses have dining arrangements in the property, you also have amazing options of restaurants and cafes to visit. Indulge Thulusdhoo is an Insta-worthy café serving pizzas, gelatos, acai bowls, fresh juices and coffee. Meanwhile, you can enjoy Brazilian food at Ocean Breeze restaurant, which also features a beautiful mural by artist Paola Beck. Other places to eat include The Sand Bar, Fusion Restaurant, Santa Rosa and more.

On top of it all, visitors are warmly welcomed by locals in the island and the lush vegetation. Enjoy fresh fruits such as water apples, bananas and pomegranates straight from the trees. There are also three souvenir shops with some amazing memoirs for you to take back home.

GM’s View: Idu Ribeiro, W Maldives

With twenty-four years of international experience in the hospitality industry prior to joining the island, Idu has held leadership positions in five countries. He began his career as a Valet Parker in Boston, USA for Marriott and then worked for NH Hotels before coming back to the Marriott brand full circle – more recently with W Hotels. From these roots, Idu rose the ranks to become a hands-on manager who genuinely believes that ‘people make the difference’. He also advocates that ‘great guest expectations are met within the small details.’ Idu joined W Maldives in January 2021, after seven years as general manager for Marriott Panama, Marriott Executive Apartments and director of operations at JW Marriott Panama. Hotelier Maldives sits down with Idu to talk about his career and plans for the resort.

customs and traditions. These drive my passion to pursue my hospitality career.

HM: How have all your career experiences shaped you into the person you are today?

Brazil. It is the perfect moment for that video call while I am having dinner and they are having lunch due to the time difference.

HM: What is your leadership style and how do you inspire your team?

HM: How have you embraced running W Maldives during a worldwide pandemic?

During my tenure here at W Maldives I have been surrounded by an epic team. During these difficult times, W Maldives team has shown their strong passion and commitment. In reflection

to Marriott International’s core value and culture of “Put People First,” the health and safety of our guests and associates is paramount. Our journey through this pandemic and its recovery will not be difficult as we imagined thanks to both Marriott International’s Commitment to Clean Programme and Maldives’ Health Protection Agency COVID-19 Guidelines

and Protocols in place. To manage a resort on a remote location has its challenges in normal times. With the pandemic, lockdown and restrictions, it was even more challenging. It affected the full chain of the resort operation. We need to plan, organise and to communicate better to be able to address any take fast action towards to every new situation. This took an incredible team effort. The most challenging part was to coordinate leave with the needed quarantine time that made everything exhaustive and long to respond in time to fill the gaps on the peak days. To find the balance, while navigating throughout pandemic, to hire and to have the right talent and at the right moment while the occupancy was gradually increasing. Aside from that, the purchasing process has also been challenging due to the pandemic affections in the supply chain with availability shortage, delay on delivery and increased costs.

HM: What interested you to pursue a career in hospitality?

To travel and meet different people every day, connect and learn from them. To discover their gastronomy, music,

I enjoyed every single step and learned important lessons in my career. My first job position as Valet Parking at Marriott Boston Custom House in the United States taught me that personal and professional life is shaped by all previous experiences and lessons.

HM: What is the typical day in the life of a GM?

To lead and align the team towards our resort and company goals and assure we are all focused on the guest experience and delivering outstanding services. To strategically plan the future and anticipate market and tendencies, making sure we are on top of the game and driving the right business to our resort. Constantly analysing the finances and taking the necessary decisions to accomplish the desired profitability and business results. Maintaining continuous communication, motivating the team and assuring them that they have all the support they need.

As for my normal day here in the Maldives: I usually wake up around 5:30 am and go for a run. I have my breakfast and then kick off my day greeting guests as they arrive at the restaurant for their breakfast. At 9 am, we have our morning meeting with all the heads of departments to review daily priorities and news. After that, clear emails, perform a daily agenda review and start a very important routine of arrivals and departures. During the day, I will be with the leadership team welcoming new guests and bidding our farewells to the departure guest at the welcome jetty. In between arrivals and departures, I have meetings and calls with the team and corporate office. Late afternoon onwards, I will be connecting with guests during sunset and dinner at restaurants, creating personal connections with them. I usually end my day with a video call with my family in

I am a simple leader who likes to connect with people. I like to learn from everybody and to teach and to help others to improve. I am open and approachable and that helps to create a great commitment and creates a good work environment. I was an Activity Coordinator in a huge resort, working many hours entertaining guests. I respect everybody and no one is more important than the other. No matter what title or time with the business, every role is as important. I like to have fun at work, and I encourage others to do so. We sacrifice many things in life pursuing a career, so we need to have fun.

HM: What challenges have you had to fight to get to the places you are today?

I left my home when I was 19 years old to pursue my career and never went back permanently. I just go back to visit my family and friends. The first battle was to live away from family and learn how to deal with my own problems. As I went into an international hospitality career, I also had to learn Spanish and English as Portuguese is our mother tongue in Brazil. I had to learn new cultures, different food, customs, music and I am very happy to adapt to all of those. I had to study many hours and dedicate a lot of time to my own development and learning while working. You must be open for this exchange of learning and teaching to be successful. There is always something to learn and you can teach that lesson to others. I believe that the most important battle is with yourself. To challenge yourself every day and maintain the focus on what you want for yourself and your family in the future.

HM: What opportunities have you had working for Marriott International?

It is in the opportunities to

work for an international company like Marriott International that I find my happiness. The opportunity to grow and learn new things every day, to live and work in new places where I can expand my cultural and work mind-set skills, to have colleagues that always are open and ready to give you a hand whenever you need, to have an infinity of tools available to support your strategies and goals. Always work in an ambiance where people are happy and with a positive attitude even when we face the most difficult moments and challenges. Marriott International is a great place to work and to develop your international career.

HM: Tell me about your plans for W?

W Maldives has been constantly evolving during the years and I want to maintain this cycle by adding value to our guests and the W team itself. While we are still navigating the recovery phase of COVID-19, I am working closely with our leadership team to maintain the safety of our Talent and guests. One of the new things we started to work for the future is the new B&F experience for our guests. Our focus is to reinforce and increase the local gastronomic experience, bringing the flavours and aromas of Maldivian cuisine.

In addition, we are working in a sustainable reef launching in 2022. We will keep looking for new opportunities to implement more sustainable practices and partnerships as such with Mazu Resortwear Sustainable Shorts made of twelve plastic bottles collected from the ocean.

HM: What is your most memorable experience in the Maldives so far?

To come to the Maldives is not only a professional opportunity but a dream come true. The most memorable experience so far is the people of the Maldives and our multicultural environment. It is impressive the genuine service from the heart and truly welcoming people that Maldivians are and how they really understand the importance of tourism for the development of their lives, communities and country. I enjoy connecting with the

island and ocean life, walking around the island, doing water sports, swimming and snorkelling around our reef.

HM: What does it take to run a resort in the Maldives, given the “one-island-oneresort” nature?

The remote location of Maldives brings challenges such as logistics, external services, purchasing process, waste management, emergencies, etc. All this is important to take care to assure a perfect resort operation. However, despite all operational challenges, the most important thing is to have the right Talent in the right position. That is not only in Maldives, it is important but extremely necessary, as you do not have easy alternatives to cover lack of leadership in an environment of one island one resort. To have a great leadership team and the right talent in your team will drive 80 per cent of the result. The other 20 per cent is about strategy and implementation of the action plans. To keep and maintain the team motivation high is key to generating the right energy and creating a positive work atmosphere. I truly believe that with the right talent, great work atmosphere and strategic action plan we can overcome all obstacles.

HM: What advice do you have to aspiring hoteliers?

Insist, Persist, Resist, and never Give Up!!! That is my philosophy in life and in this crisis we have been navigating for so long now, it makes more sense than ever. It’s not about how fast you can achieve your goal, but it is about how far you can resist. Adapting and being flexible to respond to the constant changes we are facing is what will make you successful or not. In addition, I believe that it is important to live life finding the “beauty” in our days. Even when everything around can be so complicated there are also opportunities to be thankful and be happy. Focus on that and things around you will start to work out.

GM’s View: Vincent Pauchon, The St. Regis Maldives Vommuli Resort

Vincent Pauchon is the general manager at The St. Regis Vommuli Resort, Dhaalu Atoll. The French native has over sixteen years of experience overseeing five-star properties around the world and has been spearheading Vommuli’s operations since 2019. Hotelier Maldives interviewed the seasoned hotelier about his journey and leading one of the most luxurious resorts in the Maldives.

Hotelier Maldives: Tell me about yourself and your career.

Vincent Pauchon: As the General Manager at The St. Regis Maldives Vommuli Resort, I lead all aspects of the resort’s operations including guest services, resort administration and overseeing marketing, sales and reservations initiatives. I am a seasoned leader within the luxury hospitality industry with more than sixteen years of experience overseeing five-star properties around the world. I’m known to inspire associates and staff with my dedication to understand the local culture and seamlessly adapt to new environments.

I stepped into this position in 2019 following my time as Director of Operations at Phulay Bay, a Ritz-Carlton Reserve in Krabi, Thailand. Here I focused on critical components of operations which fostered an anticipatory culture that drove exemplary guest service and met desired financial goals. I also served as Director of Sales & Marketing at Mandapa, a Ritz-Carlton Reserve in Bali, where I executed highimpact marketing campaigns, established an elevated network within the luxury leisure, wedding and groups segment and delivered consistent growth in room revenue, occupancy and RevPar year-over-year. Preceding experiences include my time at Laucala Island Resort in Fiji, The Legian and The Chedi Club Tanah Gajah in Bali, Le Méridien Fisherman’s Cove & Le Méridien Barbarons Seychelles, Sheraton Club des Pins in Alger, and Le Méridien Bruxelles Brussels.

Originally from France, I completed my International Hotel Management Degree at Institut Vatel Nîmes. When not on property, I enjoy exploring the world and neighbouring cities through food and the eye of the camera. I am also a proud new father and enjoy all of the exciting experiences that this role brings on a daily basis.

HM: What is it like to be the general manager of St. Regis Maldives Vommuli Resort?

VP: It is like a dream to work for The St. Regis brand at the finest address in the Maldives. Our owner envisioned this private island resort as an escape away from Male, where our valued guests could experience paradise and undisrupted panoramic views of the Indian Ocean. Vommuli Island is a natural island with endemic flora and fauna, where pristine white sands meet lush jungle of verdant vegetation and you can hear the birds early in the morning. It’s energizing.

Our founder, John Jacob Astor IV introduced The St. Regis New York in 1904 to immediate acclaim, with the New York Times declaring it “the finest hotel in America.”

A born visionary, inventor and entrepreneur, he ensured The St. Regis was as technologically advanced as it was luxurious. More than a century later, the brand is renowned for its tradition of innovation and commitment to impeccable service at more than 40 hotels and resorts worldwide. It is rewarding to not only provide our valued guests with a breath-taking hideaway but unforgettable moments, luxury amenities and personalized services that will exceed their expectations.

Our partners, guests, and staff are and have remained at the heart of everything we do, and always will. In the coming years, we will continue to innovate and offer new experiences that

appeal to today’s traveller and complement our signature services.

HM: Throughout your career, you have worked at various places around the world. How different has it been leading a team in Maldives?

VP: Our world-class team is comprised of 32 nationalities and therefore, it is important to be attentive to every associate’s singularity and needs. As we are all living on the same island for a long period of time, there are more opportunities to spend time with our associates and engage with one another. We need to curate their activities and keep them entertained and happy so they can deliver the same exquisite experience to our Luminaries. A quote from JW Marriott that I always keep in mind is to “Take good care of your employees, and they will take good care of your customers, and the customers will come back.”

HM: What makes St Regis Maldives Vommuli Resort standout from other luxury resorts in Maldives?

VP: The distinctive architecture and refined, contemporary interior design is inimitable, inspired by the local Maldivian culture and precious marinelife of the Indian Ocean. This is represented by the manta ray shaped lagoon villas, including the famed John Jacob Astor

Estate – the Maldives’ largest overwater villa, a signature bar in the shape of a whale shark, a lobster-inspired, award-winning spa and a spiral shell shaped library. Draft wood, glass, steel and ceramic found on the island are all incorporated into the architecture of the resort.

to our staff. The brand’s world renowned Bloody Mary created in NYC, champagne sabering and signature butler service first seen at the St. Regis are part of the unforgettable experiences delivered to each guest time and time again. For St. Regis to live exquisite is about creating these

HM: What’s the biggest challenge you face in your work? And what do you like most about it?

VP: We can have some interesting requests from our Luminaries who expect the best, as they should. We need to be innovative and can express ourselves and our creativity, which makes it both exciting and rewarding to fulfil. When the Luminary is pleased, we also feel gratified, as we were able to satisfy and hopefully exceed their needs and expectations.

HM: How is it like to manage a resort during the pandemic? Could you tell me about the experience and how you made it through?

VP: The pandemic came with many challenges. There was a need to balance our valued guests’ aspirations and commitment to cleanliness, keeping associates and guests in a safe environment.

HM: Describe a day in your life as GM at St Regis Maldives

VP: I wake up early so I can start the day with an energizing workout and read the news. This also gives me time for myself and my wife before I head to the office. Once I arrive, I analyse the previous day reports and check any urgent e-mails. I then head to breakfast, as this is the best time to engage with our valued guests to learn more about their individual experiences and create a sincere connection with them. In the afternoon, I juggle between villa inspections and engaging with our Hosts and Luminaries. In the evening, I try to exercise if I couldn’t fit it into my morning and engage with our guests again at sunset. This follows with tending to evening e-mails and analysing reports. Throughout the day, I also make important trips to the welcome pavilion to greet or bid farewell to our Luminaries.

On my days off, I enjoy swimming, massages and good food and drink with the best company, my wife. This perfect plan might have slight modifications pending our newborn and his preferred plans for our evening!

HM: Is there anything exciting coming up at the resort?

Our tradition of innovation and dedication to service excellence are unmatched and met with a modern, transgenerational approach. The St. Regis Maldives Vommuli Resort is known for its customized amenities, curated programming, and unprecedented commitment

unforgettable experiences for our guests, especially families. Our Family Traditions program was crafted to celebrate togetherness by experiencing a destination in its truest form. Every moment becomes a treasure and every experience a new family tradition.

The most difficult was to repatriate our hosts from 32 different countries – high cost of fares, long layovers for our associates and the HR Department needs to juggle between all of the different tasks at hand to ensure we continued to go above and beyond during this time. Though the travel landscape has shifted in recent years, guests can expect the same exclusive private island experience that is emblematic of The St. Regis Maldives, where its world-class amenities and impeccable service are unmatched.

For 2022, we have a few projects in the pipeline. The opening of our bottling plant and a collaboration with an NGO for a reef restoring program to reduce our carbon footprint and regenerate the reef, which is essential to the marine life, are just some of the special initiatives in play.

HM: What advice would you give to hoteliers aspiring to get to your position?

VP: Living in different countries helps to open your mind and working in different divisions or brands will also help you to develop more skills and expand your expertise. Always strive to be a model, be exemplary and treat people fairly to gain respect and be a trusted leader.

NAUFAL NAEEM, DIRECTOR OF SALES AT NOVA MALDIVES

Naufal Naeem is the new Director of Sales at Nova Maldives, an island resort set to open its doors on in 2022. Nova will be introducing a modern All-Inclusive Community Concept, which offers a contemporary yet laidback atmosphere. The brand’s value for money, “no fuss” concept is intended to foster a fun, progressive and inclusive community, offering a wide range of experiences, events and activities engineered by the island’s very own animators to bring guests together to share cohesive and elevated experiences.

Located in the beautiful South Ari atoll, Nova features 76 beach and over water villas with private terraces where you can step into the water and immerse yourself in the island’s breath-taking underwater world. Furthermore, the resort has three restaurants and two bars offering specialist grills, signature teppanyaki experiences, international cuisines and light pool side snacks. Naufal is excited to join the resort in the crucial stages of its opening. He joins with a wealth of experience from Kandima Maldives where he was Deputy Director of Sales and Marketing. Before that he was the Marketing Manager at Reollo Travel based in Male’ and a Contributing Editor to Hotelier Maldives. Not only this

but Naufal began his career as a promising chef. No matter what he turns his hands to it is clear Naufal has all the ingredients to make a successful career.

Hotelier Maldives sits down with him to discuss his profession and his new role at Nova.

Hotelier Maldives: Tell me about your personal journey and roles to date?

Naufal Naeem: I have always been passionate about the hospitality industry even from a very early age. Having had the opportunity to live, feel and taste the world class experiences the Maldives had to offer kept me fully fixated on nothing other than the field of hospitality as my career path.

But rather than the sales and marketing aspect of the industry, I was initially pulled

towards the culinary side of things, where I had spent a few years exploring the art of pastry and bakery, and subsequently pursuing my journey towards becoming a chef at the Australian School of Tourism and hotel management, in Perth, Australia.

My culinary journey was quite short-lived, as I realised that although I had a passion for cooking, the commercial kitchen environment was not a good fit for me. I wanted to have the means and the flexibility to move through the different dimensions of the industry. This is when I started pursuing tourism management as my subject of interest, which allowed me to take a more holistic approach to understanding the industry from top to bottom. I completed my bachelor’s at Taylors University in Malaysia.

In 2012, I took my first job as a Sales and Marketing Executive at Reollo Travel, one of the fastest growing local DMCs in the Maldives at that time.

After briefly stepping out to complete my master’s degree at James Cook University in Singapore, I returned to Reollo Travel once again to take up the role of Marketing Manager for the company. Soon after that, I was given the opportunity to join an exciting new project being developed under their sister company Pulse Hotels and Resorts. This was when I entered the resort industry as a Sales and Marketing Manager at Kandima Maldives; the first lifestyle resort in the country. Kandima gave me a platform to really hone my skills and step out of my comfort zone. It was a place where I had the opportunity to get creative and get involved in a wide range of jobs, especially during the preopening stage, which ultimately gave me a unique set of skills that I have always been grateful for. Three years into my role, I was promoted to the post of Deputy Director of Sales and Marketing at Kandima.

With the pandemic, I decided to take a step back from the industry to spend more time with my family and loved ones. However, I did stay connected to the industry even then, working as a marketing consultant for Reollo Travel, as well as a contributing editor to Hotelier Maldives. After close to a year, I got the opportunity to come back into the industry to head the sales of their brandnew venture Nova Maldives as their Director of Sales. So here I am.

NN: What motivates me in this field is the dynamic nature of this industry. Most importantly, even the product itself never remains the same. It evolves over time and being able to work with it from its infancy, to watch it grow into its very own space in the industry, it truly is something that is very satisfying. I always like to inject creativity into everything I do. This helps keep things “alive” for me. Repetition and automation are some things I dread. Therefore, the industry helps keep me on my toes, pushing me to always be open to new ways in doing what I do, helping me do my job better as well as helping me grow.

HM: How difficult is it to sell your resort during the worldwide pandemic?

NN: With the right product, and with the right partners, there’s still a lot of potential in this industry. Unlike other tourist destinations, the Maldives has been extremely successful in turning the industry around amidst the pandemic, becoming a true success story. With robust nationwide safety protocols in place, we became one of the safer destinations for travellers to visit, especially with our natural geography adding to our advantage. Today the Maldives has become one of the most sought-after destinations in the world, and more so than ever before.

HM: What does your role entail?

anticipate the challenges that can come your way.

HM: How are you preparing for your new opening?

NN: I am super excited about the launch, and I am confident that Nova will be well received by our guests and partners alike! It will be a welcome change to the current product mix the Maldives offer.

This is the most crucial stage for us, getting the product introduced in all key market segments and ensuring that we are visible on the global stage. Right now, we are doing a lot of product introduction, training and presentations for all of our trade partners.

HM: Tell me more about the resort and what is in store?

offering

• A contemporary all-inclusive club style community concept, where we offer a no fuss, no worry, “soft luxury” island destination that is specifically designed around the needs of the millennial traveller

Comfort for guests

• A fun, progressive, inclusive community, formed by couples and groups of friends

• A happening and communal atmosphere created by animators through activities and several live entertainment sessions

• Multiple room types to choose from including interconnecting beach villas for families or groups of friends travelling together

HM: How do you feel to be appointed director of sales?

NN: It feels awesome to have been chosen for the post and surely, it’s truly exciting to be back again in the industry, to be in touch with my old colleagues and industry partners from around the world. Of course, a lot has changed since the beginning of the pandemic, but it’s encouraging to see how the industry rose back to face the new reality head on and how far we have come from that first stages of the pandemic.

HM: What motivates you as a person and in your career?

NN: I’m responsible for developing and implementing sales strategies across our key markets to achieve our company’s targets. I’m also charged with developing and cultivating relationships across our various markets and to maximize opportunities to grow our exposure and revenue.

HM: How has your previous experience prepared you for this role?

NN: Having the opportunity to work as part of the preopening team of Kandima has given me valuable experience and knowledge to effectively take on another pre-opening project. It’s always easier when you know what to expect and

NN: Nova will be an allinclusive resort offering value for money, no fuss, soft luxury island destination built with the modern traveller in mind. At Nova, we will foster a fun, progressive and a completely inclusive community, with animators to bring people together to create cohesive and elevated experiences. Whether you’re travelling alone, with loved ones, friends or family, Nova offers a super chilled and laid-back destination, designed for real connection. Now this is a place where you can do as much or as little as you like. Go diving, hit the gym or sit under the palm trees and lounge your day away, the concept we have here revolves around finding beauty in simplicity, feeling and being happy in the moment.

HM: What qualities does the resort have that differ from others?

NN: There are three main areas we focus on when it comes to our unique selling points.

Value for guests

• We offer modern, bright and minimalist aesthetic accommodation integrating the latest technology

• A base meal plan of full board plus which offers great value for money and a fantastic All-Inclusive option – based on healthy and sustainable food

• A health and wellness focus with a fantastic gym and outdoor training area, group fitness classes and the spa focusing on treatments based on organic products

• A place for local culture immersion with cultural interactions with the cultural heritage village in the nearby island of Dangethi.

Location

• A 100 per cent natural island with well-established vegetation, a fantastic beach and a jaw dropping house reef

• A top underwater location –South Ari Atoll is still one of the best locations for diving and snorkelling, with over 30+ manta points/whale shark points/shipwrecks and dive locations just within a close 40 minute range from the island, making Nova a unique spot for those looking for the ultimate marine adventure.

• South Ari Atoll is the only region in the Maldives where you have the chance to see whale sharks throughout the year.

“What motivates me in this field is the dynamic nature of this industry. Most importantly, even the product itself never remains the same. It evolves over time and being able to work with it from its infancy, to watch it grow into its very own space...”

Medi Spa Meets Holistic Wellness at ELE I NA Spa, OZEN RESERVE BOLIFUSHI

The ELE I NA Medi Spa at OZEN RESERVE BOLIFUSHI recently wrapped up a five-day skin therapy programme at the resort, held from 26th April to 12th May 2022.

The ‘Harmonious 5 Day Skin Therapy Journey’ elevated guests’ fully inclusive holiday experience with immersive healing therapies, alternative medicine treatments and exclusive vegan dining options. Each of the five days showcased a different theme, starting from ‘Revive’ on day one to ‘Skin talk’, ‘Renew’, ‘Rejuvenate’ and ‘Protect’ in the remaining four days. Three inspiring sessions took place daily along with spanning consultations, enriching treatments, bespoke diets and exercise

with promotional offers. Participating guests were given complimentary PH formula travel kits, allowing them to take back with them a part of the skin care journey.

Medi Spa treatments are tailormade to provide solutions to skin problems, such as photo aged skin, pigmentation, acne,

surgical scars, lax skin, chronic redness & rosacea and most of all sunburn. Their range of dermocosmeceutical skin care services include skin health assessment, aesthetics treatment plan, personal treatment prescription, signature treatment, ageing treatment, hyperpigmentation treatment and more.

For guests who missed out on the amazing programme, ELE I NA Spa at OZEN RESERVE BOLIFUSHI is set to launch a new, fully-immersive seven-day wellness package in July 2022.

W Maldives Collaborates with PUMA Middle East

An exciting weekend of fitness activities took place on 18th– 20th of March 2022 at W Maldives as the luxury resort partnered with global sports brand, PUMA to celebrate International Women’s Month.

As part of this collaboration, the resort hosted a FUEL Happening that promoted PUMA’s global ‘She Moves Us’ campaign and W Maldives’ DETOX.RETOX. REPEAT. program. The FUEL Happening saw classes including sunrise and sunset yoga take center stage alongside actionpacked and adrenaline-filled watersports activities and a Full Moon Music Glow Yoga session at the resort’s very own castaway island, Gaathafushi. These activities were specially curated for the event to make fitness fun and inspire guests to move.

“PUMA is an ideal partner for us at W Maldives, in keeping with our brand philosophy that fitness and healthy living can be fun and social,” said Idu Ribeiro, General Manager W Maldives.

“The FUEL Happening was the perfect chance for fitness lovers or novices alike, to come and enjoy the tropical haven of the Maldives with a twist.”

Ladies Power Event at LUX* South Ari Atoll

First Edition of Leading Ladies Concluded by Ritz-Carlton Maldives

This year, LUX* South Ari Atoll celebrated International Women’s Day by recognising female leaders among its team members and across the country while sharing their uplifting stories and achievements.

As part of its celebrations, LUX* South Ari Atoll also called on creative spirits of the Maldives for a special Ladies Power Day. Artists, content creators, designers, fitness leaders, entrepreneurs gathered on the idyllic tropical island, to share their own stories on how they continue to #BreakTheBias on the way to success during the special Ladies Power Lunch and enjoyed a full day exploring the resort.

The invitees included fitness enthusiasts: Kai, a famous Maldivian coach and founder of Train with Kai, and Imna Maryam, Marketing Director of Tropical Fitness who actively

promotes female empowerment in the corporate setting. The creative story tellers around the table were Naj, a photographer and videographer, founder of Two Thousand Isles; Naza Nazeem, content creator and marketer at Hotelier Maldives; and Aishath Aima Musthafa, a renowned artist and one of the founders of the Maldives Authentic Crafts Cooperative Society. Aishath Shabana, the Partnerships Manager of the Maldives Ocean Plastic Alliance, and Viktoriia Narozhna, the Reservation Manager of Resort Life Maldives, are the passionate supporters of local sustainable development and tourism.

The Ladies Power behind LUX* South Ari Atoll includes 56 inspiring women of 14 different nationalities working together hand in hand, holding positions in various departments to help people Celebrate Life every day. Their dedication and passion add great value and a heartwarming touch to the guests’ journey at LUX* South Ari Atoll.

The Ritz-Carlton Maldives has successfully concluded the first edition of Leading Ladies with guest Chef Tala Bashmi joined by the women of hospitality industry in the Maldives.

Further in attendance were the Director of Marketing Arianna Calcaterra, Director of Human Resources Deanne Garling and Marketing Manager Cana and Resort Manager Julianna for Ritz-Carlton Maldives.

Panelists who spoke in the interactive session include Director of Sales at Jen Maldives Mariyam Shafiyya Steinhilber, Aminath Hameed Pastry Chef at Ritz-Carlton Maldives, Sous Chef at Coffee Shrub Saara Ali Naseer, Pastry Chef at Fushifaru Maldives Mariyam Shaazee, Creative Culinary Director at Oagaa Resorts Maha Naseer and home bakers Hanaan Mohamed Naeem and Shayaan Abdullah Kamaludeen.

Tala Bashmi is a Bahrain-born and Swiss-trained chef who was named the winner of the first Middle East & North Africa’s Best Female Chef Award 2022. Tala is known as the voice of modern Bahraini cuisine at her restaurant, Fusions by Tala, at Manama’s iconic five-star Gulf Hotel Bahrain. Tala presented an exclusive dining experience at Arabesque restaurant at RitzCarlton Maldives during Eid Al-Adha from 9th to 10th July.

Speaking at the forum, Tala Bashi highlighted the challenges faced by women in a maledominated industry. “The reality is that it is very difficult to have a work-life balance but we all need to start working and creating the path for ourselves. I wouldn’t say it’s different to be a Chef in any part of the world so you need to work towards what you want, tackling the stereotypes while you are at it.”

Leading ladies is the first edition of a newly introduced series by the Ritz-Carlton Director of Food and Beverage Dan Drebing with the aim of providing hoteliers and industry professionals a platform to create a dialogue about the issues within the industry.

Indulging Island Wanderlust

- Reef Edge Thulusdhoo

Overlooking one of the most popular surf breaks in the destination, Reef Edge Thulusdhoo is a haven for both thrill-seekers and rejuvenators. Whether it’s surf season or any other, this homely guesthouse promises an exemplary stay with amazing hospitality that will have you returning repeatedly.

in front of it is a private garden with swings and dining option.

There are four different accommodation categories: Ocean View Twin and Ocean View Double on the first and second floor and Deluxe Ocean Front Twin and Deluxe Ocean Front Queen on the top floor.

Designed with

relaxation and tranquillity in mind, the rooms are furnished with luxury beds and interior linen made out of Egyptian feather touched fabrics to offer guests a guaranteed entrancing sleep. The bathroom is equipped with renowned Grohe showering accessories. Rooms are also equipped with modern temperature control systems, free Wi-Fi, a flat screen TV for entertainment as well as coffee and tea facilities. Enjoy panoramic views comfortably from the room porch.

Reef Edge Thulusdhoo takes pride in offering its guests

delightful food, prepared by a highly experienced Sri Lankan Chef. Guests have the option of B&B, half board and full board meal plans when booking their stay. They also have the choice to eat indoors surrounding by stunning artworks or outdoors in the garden where colourful lights turn up the ambiance in the evening. All meals are ala carte, offering guests a slow dining experience and the chance to bond over great food. Drinks such as coffee, fresh juices, mocktails and milkshakes are available all day. The team will also cater to special dining requests such as romantic candlelight dinners and birthday celebrations.

Guests can book excursions and other recreational activities at the guesthouse lobby. Activities include sandbank trips, snorkelling trips, surfing trips, full day cruise, fishing trips and more. Reef Edge Thulusdhoo boasts its own electric buggies and offers its guests complimentary snorkelling equipment and canoe rentals.

A stay at Reef Edge Thulusdhoo is an excellent route to discover the adventures and bliss of K.Thulusdhoo, just a 30-minute speedboat ride from the Velana International Airport.

Reef Edge Thulusdhoo welcomed its first guests in 2018 and is situated just a few minutes’ walk from the bikini beach to Cokes surf break. Its favourable location lists it among the top guesthouses in the island and the Maldives for surfers, families who wish to stay close to the beach and couples seeking privacy. The property features twelve rooms distributed through three floors – all offering unobstructed views of the Indian Ocean and stunning sunset views. Right

Women in Hospitality –Mirella Veder,

Director of Sales, LUX* South Ari Atoll

Mirella Veder joined the LUX* South Ari Atoll family in 2017 as director of sales, bringing in almost a decade of experience in the industry and LUX* Resorts & Hotels. Mirella worked her way up from a sales and marketing coordinator to being the director of sales at one of the top luxury resorts in the Maldives.

In this exclusive interview, Hotelier Maldives speaks to Mirella about her work in the Maldives and her experience as a woman in hospitality.

Hotelier Maldives: Give me a brief introduction of yourself and your role at LUX* South Ari Atoll.

Mirella Veder: My name is Mirella Veder, I’m originally from Mauritius and I work in the Maldives since five years now. Currently, I am holding the position of Director of Sales at LUX* South Ari Atoll.

HM: What drew you into the hospitality industry?

MV: I have always been fascinated by the world of hospitality and tourism. The ability to go beyond the usual, to be a part of someone’s great travel memories by creating unforgettable moments for guests – this is what drives me to this industry.

HM: Tell us about your journey to becoming the director of sales at the resort? Was this your initial position?

MV: I started my career at the tourism office in Mauritius and in 2008, I joined the Sales & Marketing team of LUX* Resorts & Hotels (Former Naiade group) in Mauritius. I am very grateful to our management team and my colleagues for their trust and

constant support, they helped me a lot in developing the skillset for my career growth. After seven years in the Sales & Marketing department, I moved to the Groups & Incentive Executive position. Later, I joined LUX* South Ari Atoll as a Sales Manager and after two years I was promoted to Director of Sales.

HM: You were at the resort during the pandemic as well. What were the biggest problems you faced?

MV: I would not say it was a “problem”, but the “biggest challenge” as we had to adapt and manage last minute opening and closure of the markets. We had to find new ways of attracting guests to our resort, we became more creative in selling the property and keeping a continuous visibility of LUX* South Ari Atoll across all markets.

HM: Tell us more about the resort and how it is marketed.

MV: LUX* South Ari Atoll is one of the biggest islands in Maldives, with a very strong concept promising to help our guests to Celebrate Life. We offer all-inclusive experience with an impressive variety of activities for travellers of all ages and preferences. Foodies would be happy with our exceptional dinearound concept, offering eight restaurants and five bars to pick from. LUX* ME spa with fifteen nature-immersive treatment spaces pampers guests from head to toes, including special treats for little visitors. Besides, no guest will be bored with an extensive activities programme: there is no chance you will spend all day just staying inside you room!

We are also very proud of our sustainable approach to hospitality: from banning single-use plastic and using only cruelty-free cosmetics, to re-growing the coral reef and supplying the resort’s energy from one of the world’s largest floating sea solar panels. We use any opportunity to ensure our business not only avoids harming nature but also actively protects local environment.

HM: Could you share with us your experience working with LUX* Hotels & Resorts?

MV: Only two words: “fabulous journey”. LUX* Hotels & Resorts are focused on developing all the team members, also delivering trainings with various successful key leaders around the world. The company always encourages us to tap into our creativity and actively supports new ideas, helping us to make things happen.

HM: As a woman in hospitality, have you faced many problems in your career? Do you think this is now changing and the industry is more welcoming for women?

MV: LUX* Hotels & Resorts has been always cultivating a trustworthy environment for all and empowering women within the team. During my career with the company, I have never encountered any obstacles imposed due to gender. I can also notice changes to the industry in the Maldives, and am delighted to see more and more young Maldivian ladies taking on the challenges.

HM: Do you have any females you look up to or take as inspiration?

MV: Every woman is an inspiration, as we all come from different backgrounds, and everyone’s life story and challenges are unique. As of today, we come, see, and conquer in most of the fields that for centuries were originally dedicated to men exclusively. I love to hear and read about extraordinary journeys of all women who strive to make a difference: from “METOO” movement to Greta Thunberg’s and Michele Obama’s stories, and many more.

HM: What’s your advice to women aspiring to join the hospitality industry?

MV: Embrace it, it’s a beautiful industry that creates connection with people from all around the world and helps one another to celebrate life.

Every woman is an inspiration, as we all come from different backgrounds, and everyone’s life story and challenges are unique. As of today, we come, see, and conquer in most of the fields that for centuries were originally dedicated to men exclusively.

Amara Shafeeq, Marketing & Communications Manager, Sheraton Maldives

Full Moon Resort & Spa

Amara Shafeeq is the Marketing and Communications Manager at Sheraton Maldives Full Moon Resort & Spa. An enthusiast of sustainability and conservation, Amara, at a young age, is fulfilling a managerial role at the luxury 176room property in North Male’ Atoll.

We interviewed Amara to learn more about her career, her role at Sheraton Maldives and her advice to aspiring young hoteliers.

Hotelier Maldives: Could you give me a brief introduction of yourself and your current role?

Amara Shafeeq: My name is Amara, but most people know me as Mie. I come from a very loving and supportive family of four and I have lived most of my life overseas. I love travelling, conservation, sustainability, and I am an avid diver.

My current role is Marketing & Communications Manager at Sheraton Maldives Full Moon Resort & Spa, and my responsibilities include managing the different aspects of marketing on property, including public relations, digital marketing, advertising, content creation, design, communications, and assisting other departments with related tasks for daily operations.

HM: What attracted you to work in the hospitality industry?

AM: I have always been a people’s person, and I am passionate about conservation and sustainability. After completing my Master’s degree in Marketing Communications in England, I came back to the islands in 2019 having made up my mind that I would use my experience in marketing to contribute to the sustainability efforts in the Maldives. I met the organizers of the Protect Maldives Seagrass campaign at a seminar soon after I returned to Maldives. I happily offered my time as a volunteer, and soon after I was offered a communications internship for three months. I declined the offer as I was in search of a full time job, but it made me realize that the hospitality industry would be a wonderful career path to apply my marketing communications knowledge as well as contribute to the sustainability efforts in the country. I joined the hospitality industry soon after as a Marketing & Communications Coordinator and then moved to Sheraton Maldives Full Moon Resort & Spa where we have a wonderful coral propagation program in partnership with Reefscapers, water bottling plant and plastic free initiatives.

HM: Can you describe a day in your life as marketing & communications manager at Sheraton Maldives?

AM: Each day is different; I take on challenges and learn something new every day. A typical day starts early with a morning briefing with the Heads of Department. I have a cup of tea in office afterwards, check on my emails, and attend online meetings with the cluster team, PR agencies and catch-up calls with the rest of my team based in Singapore. I have frequent media FAM trips on property, so I meet them for arrivals/departures, conduct site inspections. I also host dinners on some occasions, and other days I organize photoshoots to create content for the resort. I like to have my lunch quite early and I spend the rest of the day back in my office working on collaterals, writing articles and assisting the other departments with daily operational requirements. I always try to leave work on time in the evening, however that is seldom the case. I do understand how important it is to take time to rest and thrive but I do not like leaving work unfinished, especially if I have deadlines. So on those days, I make sure to finish my tasks before leaving the office. After work, I have a light dinner and take some time for myself before calling it a night.

HM: Have you had a mentor during your career? If so, what have you learned from them that you utilise in your role?

AM: When I first started working in the hospitality industry as a Marketing & Communications Coordinator, my then-manager Dinora Shamirzaeva took me under her wing and showed me the ropes. She has been a pillar of strength throughout my career in the hospitality industry – even long after we took different career journeys, and has been until today. She taught me to always stand up for what I believed in, keep my head held high, and make my voice heard. She never fails to lift up my spirits and remind me how far I have come in my career at my age.

At my current role in Sheraton Maldives Full Moon Resort & Spa, my leader, the Director of Sales & Marketing Jennifer Woods is an exemplary mentor. Her creative ideas, experience, knowledge of the industry, and trust in me to take over the reins and be able to handle the department at the resort has been inspirational and humbling. She keeps me grounded, always keeps me motivated and encourages me to work on and express my own creativity. In my current role, I take inspiration from everything I have learnt and continue to learn from these strong, amazing women.

HM: What aspect of your role do you enjoy the most and what do you find challenging?

AM: Honestly speaking, I love everything about my job! I enjoy the learning, planning, the productivity, creativity, the wonderful outcomes, building rapport in the communications world and hospitality industry, and making connections with people from all walks of life such as editors, journalists, key opinion leaders and influencers, each with such compelling stories to tell from all over the globe. Every obstacle I face, I take it as a lesson and challenge to do better the next time around. A challenge I constantly face is my own idea of perfectionism. I sometimes have to remind myself to take a minute to breathe rather than overexerting myself

HM: Can you tell us about some of your career highlights? What do you consider as your biggest achievement so far?

AM: Within a month of starting my career in the hospitality industry, I hosted the first Artisan’s Market at my previous property that hosted five local artists/brands and gave them a platform to share their products and creativity with the guests. The celebration of local talent and the success of the event is one of the biggest highlights during my career. My current role at Sheraton Maldives Full Moon Resort & Spa is also one of the biggest and most amazing career highlights for me, as the

resort is such an authentic and modest property that looks past the façade of materialism, instead focusing on providing wholesome experiences for guests.

HM: What are your future career plans?

AM: I have always set timelines for myself in my career to achieve my personal goals. One of it was taking on a leadership role at thirty years, which I am proud to have accomplished. My next goal is to take on a more senior role within the next five years. No matter where my career journey takes me, I always hope to love what I do and contribute to things I am passionate about.

HM: What advice would you give to aspiring young hoteliers?

AM: Having a strong and confident character goes a long way; people respect you regardless, if you really make an effort to be yourself and apply your skills and talent to the best of your abilities. Mind-set is key; never letting anyone else bring down your spirits and believing in yourself will take you farther than you ever think you could go. Take the time to ease into your surroundings when you start your career in hospitality, and learn and absorb as much as you can from your peers and superiors. Be punctual, respectful and disciplined. Keep your head held high and never stop reaching for the stars!

A Day in the Life of Ninnia Pabalan Franco

Ninnia Pabalan Franco, Director of Spa at Dhigali Maldives of Universal Resorts boasts eighteen years of experience in the spa industry and fifteen years in the Maldives. Ninnia started her career in the beauty and wellness industry as a facial therapist after completing her training from Medical Swiss Facial Clinic. Prior to joining Dhigali Maldives in 2019, she worked at Duniye Spas Pvt. Ltd, initially as a spa receptionist and was later promoted to senior spa receptionist to spa manager.

At Dhigali Maldives, Ninnia overlooks spa operations; operational planning and cost saving strategies; product planning and development; Strategic Marketing and Team Training and Development. She says that as the Director of Spa, the most important task is to manage a team with different personalities and mind set. “I always go back to my roots, managing people means you are now responsible for helping others too. For me, failure is a teacher rather than a success, I apply this on my daily affirmation to be able to become an effective leader and to inspire and give opportunities to your team to grow and improve professional development.”

“What I love most about my work is allowing me to share my career journey to my team. I want each of them to dream big and never stop learning. Having a team advance in their roles makes me happy knowing that I have accomplished my job and that I played a part in helping them achieve what they want.” She also loves showing people how wellness can be so

simple and easy. “Don’t think that wellness is meditation, breathing exercises, going vegan or practice yoga. Think of wellness in all areas, in your own comfortable space, your way.”

Here is a what a normal day looks like for Ninnia.

7h00 – I start my day with my personal affirmation and get ready for my morning run around the Island, on rainy days I do Zumba from You tube in my room. Morning walks/run gives a fresh and energized feeling to start the day.

9h00 – Attend our daily morning briefing with HOD’s and continue the morning to chat with colleagues over coffee at breakfast. We enjoy this time for some brainstorming and allows us to share and listen to suggestions from other HOD that helps us improve our department.

10h00 – Check emails

10h30- Morning briefing with spa team to share and discuss bookings for the day, special attention guests, repeat guests’ benefits, applicable discounts, and task of the day whenever

someone is free (re fresh training, deep cleaning, assist in reception)

11h00 – I start my spa rounds and spot checking as our spa has twelve treatment rooms, two changing rooms, a salon, a relaxing lounge, six outdoor cabanas, steam room and plunge pool. All maintenance related issues to be requested via Vesta for a smoother flow of Engineering work operations

11h30 – I seat in my office and start to reply to emails. Check on pending work task and to do list. Review current promotions, create cost effective promotions, update spa marketing plan calendar, update Training and Development calendar, update for low season action plan and effective cost saving strategies

14h00 – Daily meeting with Spa coordinator cum Trainer to discuss training plans and promotions

16h00 – One on One session with team member for products and treatment knowledge and review, trainings, and coaching

18h00- Browse on new products and check for potential suppliers, assist and help Spa reception for guest service and bookings if busy

19h00 – Double check bookings for the next day, check sales report and plan the day to have additional revenue sales. Motivating each other to meet our daily target and team sharing with our “how was your day?” chat so we end our day with a smile.

Amir Badr Appointed Resident Manager, Hideaway Beach Resort & Spa

Lily Hotels has appointed Amir Badr as the resident manager of Hideaway Beach Resort & Spa and its new elevated luxury collection, The Signature Collection by Hideaway in the Maldives.

Amir comes with a diverse background within the hospitality industry with a career in the industry in

locations such as Malaysia, Australia, Oman, and Thailand. He joins the operations team at the resort with over twelve years of experience in hotel management. With a solid educational base formed in renowned hospitality schools such as Les Roches and experience earned by the challenge of being a founder/managing director

of a hospitality management firm based in Thailand, and by working with renowned brands such as Six Senses in the past, he brings a wellrounded leadership ability to the local owner-operator in a very challenging and epoch time of the organisation and the industry as whole.

Siyam World Appoints Key Leaders

professional expertise within the industry worldwide, holding incredible positions such as hotel manager at Staycity Hotel in Heidelberg, cluster director of food and beverage at Crown and Champa Resorts Maldives and bar and beverage manager at Le Meridien, Xiamen in China. His career highlights also include running his own hotel/ restaurant/ bar in Phuket, Thailand, and winning numerous awards for his cocktail creations.

market including genuine heartfelt service by a proud and passionate team,” said Florian.

Siyam World, Maldives, has appointed Florian Niessing as director of food & beverage and Maya Damayanti as Veyo Spa manager. Florian will oversee food and beverage related operations of over fourteen

Alila

Alila Kothaifaru Maldives has appointed Alexandre Glauser and Kiran Sonawane as the resort’s general manager and director of sales and marketing.

As general manager, Swiss national Alexandre Glauser oversees the highly anticipated official debut of the 80-villa luxury resort. Alexandre brings a wealth of expertise in hotel openings and operations in various markets, with his career taking him to Egypt and across Asia-Pacific, including destinations such as the Maldives; Vietnam; Sri Lanka and Thailand. Prior to joining Hyatt Hotels & Resorts to take on this role, Alexandre gained experience with luxury

outlets at the resort while Maya will oversee the Veyo Spa, one of the biggest spas in the country.

Originally from Germany, Florian has had extensive

“I am very excited to be a part of the Siyam World family, we have such a genuine team and a lot of amazing ideas. Our goal is to offer the most exciting and extensive choices of F&B experiences in the

Maya, originally from Indonesia, brings in fifteen years of experience working with global luxury hotel and resort groups across Bali, Malaysia, Maldives, Srilanka, India, and Middle East. She was also awarded Best Spa Manager 2016 within the Bali Region by the Indonesian Tourism Government affiliated with (IndSpa) the Indonesian Spa Professional Association and, Indonesia Wellness Master Association (IWMA) and Wellness & Healthcare Entrepreneur Association (WHEA).

hospitality brands ONYX Hospitality Group and Centara Hotels & Resorts.

“We are honoured to welcome guests to one of the world’s most blissful destinations and we look forward to sharing with them the awe-inspiring nature that surrounds us,” said General Manager Alexandre Glauser, Alila Kothaifaru Maldives. “Here at our all-pool-villa sanctuary, guests can unwind in peaceful seclusion with charming views while our gracious hosts deliver personalized experiences leading to unique moments and treasured memories.”

Meanwhile, Director of Sales and Marketing Kiran Sonawane

brings over two decades of experience in the hospitality industry. Kiran has honed his career with various prestigious brands in India, Australia, Sri Lanka, the Middle East and the Maldives – including Taj Hotels

and Resorts, Baros, Banyan Tree Hotels and Resorts, and ONYX Hospitality Group before joining Alila Kothaifaru Maldives as one of its first pre-opening team members.

Christian Adrian Garcia Appointed Executive Chef at Kuda Villingili Resort Maldives

Kuda Villingili Resort Maldives has appointed Chef Christian Adrian Garcia as executive chef. The seasoned professional brings in a wealth of knowledge and expertise to his new role.

Hailing from Argentina, Chef Christian graduated from the “Unión de Chefs Argentinos” and has worked in the Spanish cities of Valencia, Barcelona, and Ibiza. More recently, Chef Christian ventured around the Middle East and Africa, where he worked in places like Saudi Arabia, Dubai, and Zanzibar. His outstanding performance has garnered him a nomination as The Best Chef in Saudi Arabia by the much-acclaimed “Chaîne des Rotisseurs.”

Chef Christian perfected the various techniques used in Mediterranean and Asian cuisines during his tenure at Altea, Alicante. He brought them together to enhance his

use of Brazilian ingredients to create exquisite cuisine served in contemporary style, made using international techniques.

Morgan Martinello, general manager at Kuda Villingili Resort Maldives, who also hails from an extensive background of expertise in food and beverage, said: “We are pleased to have Chef Christian on board and welcome him wholeheartedly to the Kuda Villingili family. We trust that the culinary expertise he brings with him will take Kuda Villingili’s gastronomic experience to a whole new level.”

Excited for his new appointment, Christian said: “Kuda Villingili already offers an expansive culinary journey, with cuisines extending from East to Asia, the Mediterranean to Italian, Arabic, and all the way to Japanese-Peruvian

dishes, which is a speciality of my homeland. Along with Mr. Morgan, an Italian national with vast knowledge in food and beverage, I am certain we can achieve magical new heights by combining our knowledge

in this field. I cannot wait to have our guests experience the amazing gastronomic journey at Kuda Villingili.”

Grand Park Kodhipparu Welcomes Trio of Leaders

Grand Park Kodhipparu, Maldives, has appointed Ahmed Saeid as human resources manager, Piumi Gamanayake as marketing and communications manager, and Vincenzo Emma as executive sous chef.

As a talent and people management leader; Saeid has worked at Villa Hotels, Furaveri Maldives, Dhigali Maldives, and Sun Siyam Resorts. At Grand Park Kodhipparu, he will navigate a team of over 300 members on the island. Saeid holds a postgraduate qualification of Master of Science in Education, Leadership and Management from the National Institute of Education – Colombo, Sri Lanka and Bachelor of Arts in Teaching English as a Foreign Language from the Maldives Colleges of Higher Education. He also holds a Postgraduate Certificate in Education from Maldives National University.

Piumi Gamanyake is a senior marketing professional with over ten years’ experience in

Marketing & Communications in the hospitality and tourism sector. Piumi’s remit covers key markets including GCC Region, India, Europe, USA, and Singapore; with a focus on engaging both digital travel trade and consumer media. Prior to joining Grand Park Kodhipparu, Piumi has worked with Viluxur Maldives as the marketing and communications manager, and with one of the oldest and largest advertising companies, Leo Burnett

Worldwide. Piumi attended University of London where she received her Bachelor of Economics, and Monash University, Australia where she received her Master of International Sustainable Tourism Management, as an Australia Awards Scholar. Piumi is also a member and alumna of the Chartered Institute of Marketing UK.

Chef Vincenzo brings in over a decade of experience

in different countries and in specialty of Italian and Mediterranean cuisine. Prior to joining Grand Park Kodhipparu, he was working at one of the finest restaurants in Ras Al Khaima – Azure, inspired by his passion for Italian cuisine and flavours. Along with the Executive Chef Raymond Tan, Vincenzo will be navigating the culinary journey across three restaurants, including the award winning Firedoor at Grand Park Kodhipparu.

Conrad Maldives Rangali Island has appointed Janaka Vithana as Director of Engineering at the twin-island resort. Brining in twenty-one years’ of experience in the industry, Vithana will be responsible for elevating the guest experience whilst upholding the high-quality facilities’ standard that the resort is renowned for.

Prior to this, he was the Director of Engineering at One & Only Reethi Rah. He was also the Director of Engineering for the Huvafen Fushi, Finolhu and Niyama sister resorts in Maldives. Additionally, he has held leading engineering roles in Shangri-La Gold Resort & Spa, Aman Resorts and John Keells hotels in Sri Lanka, as well as Intercontinental properties in Singapore and Maldives.

Commenting on his appointment Janaka says: “I am excited to be joining Conrad Maldives Rangali Island at such an exciting time for the property as its avant-garde philosophy has set the tone for luxury hospitality in the Maldives for the past twentyfive years, and it is an honour to be part of this new chapter for the iconic brand.”

Carla Puverel, General Manager, Conrad Maldives Rangali Island, comments: “We are delighted to welcome Janaka as the Director of Engineering as Conrad Maldives Rangali Island begins a new era its propertywide transformation, with reimagined water villas, culinary venues and innovative guest experiences. It’s important that we continue to pioneer and set the standards for the

destination and Janaka has demonstrated a keen interest in embracing the resort’s dedication to innovation and sustainability. We look forward to seeing his experience

and insight translate into unforgettable experiences for our guests.”

Hilton has appointed Gaurav Thakur as the general manager of the upcoming Hilton Maldives Amingiri Resort & Spa.

Located on a private island in the North Malé Atoll, the 109-all pool villa resort will open on 1 July 2022, marking the entry of Hilton’s flagship brand into the Maldives.

An accomplished hospitality veteran with a 17-year long career in Hilton across the Waldorf Astoria, Hilton and Conrad brands, Thakur’s diverse experience includes roles in countries such as the United Kingdom, India and the Maldives, where he oversaw operations across different departments. Through his career, Thakur also played key leadership roles in the opening teams for Conrad Pune, Conrad Bengaluru and Waldorf Astoria Maldives Ithaafushi, where he

served as resort manager before moving to Hilton Maldives Amingiri Resort & Spa.

“Hilton Maldives Amingiri Resort & Spa is an outstanding resort, anchored on Hilton’s signature hospitality, promising guests innovative dining, wellness and leisure concepts that will help them create new experiences as they travel and reconnect with their loved ones,” said Jamie Mead, Senior Director of Operations, Hilton, South East Asia. “With his innate understanding of the industry, strong background in operations and sound leadership skills, I have no doubt that Gaurav will ably guide his team to ensure an impactful launch and continued success for the resort.”

A Sizzling Teppanyaki Experience at Sun Island Resort & Spa

Sun Island Resort & Spa has a stunning new addition to its list of gastronomy experiences. The Sun Teppanyaki Restaurant is a Japanese food connoisseur’s dream, delivering a more refined dining experience to the resort’s guests.

the focus is on sensational tastes and conviviality.

The lunch at the Sun features a delicious lagoon salad, miso soup, hibachi vegetables, rice, lemon butter, and homemade dipping sauces. At dinner, guests can feast on the chef’s curated menu with options of The Lagoon Seafood Special for seafood lovers, Surf & Turf with an addition of chicken and calamari, and Sea & Sand with the addition of prawns and salmon. In addition, there is a sumptuous selection of ice

cream or fresh fruits to sweeten the palate and end your feast. The Sun also offers an eclectic collection of carefully selected wines to elevate your experience.

Phillipino Chef Tirso Batistil has been perfecting the art of Japanese Teppanyaki cooking for over two decades. His success came from his work in Riyadh, Saudi Arabia, where he worked for nearly two decades before his appointment at Sun Island Resort and Spa in November 2021.

The Sun combines the sharp precision of live Japanese Teppanyaki cooking well paired with the resort’s stunning beachfront views in the evening. At The Sun, every plate takes up this mantle and celebrates the seafood, rice, soya, and vegetable bounty of nature. Refined yet unpretentious, graceful yet satisfying, and inherently healthy, guests can watch the theatre of Chef Batistil preparing masterful dishes in a slow dining experience, where

Ali Ziyan, Milaidhoo Island Resort

Appreciating the unique gastronomic experiences offered at Maldives resorts, Hotelier Maldives is delighted to launch a new series – Chef of the Month, featuring interviews with some of the top chefs in the industry and their signature dishes.

The first segment introduces Ali Ziyan, Speciality Chef De Partie, Milaidhoo Island Maldives in Baa Atoll.

Originally from Kaafu Atoll, Ziyan never set out to be a Chef and had never even considered it, despite enjoying cooking as a child under the influence of his father. Hotelier Maldives spoke to Ziyan about his journey into the culinary field and his aspirations for the future.

HM: What drew you to the culinary profession and started you on your journey to become a Chef?

Ziyan: It was good fortune. It happened over an interview held by the four seasons apprenticeship course. I never had plans of becoming a chef. I had finished my studies in Sri Lanka when my uncle suggested I applied for the apprenticeship at Four Seasons, so I did and was selected, joining as a Food and Beverage apprentice which meant one day of study and five days of practical work within the various food and beverage outlets.

Whilst at Four seasons I learnt all the core basic skills which gave me a good foundation. I also had a good mentor, Chef Adil. After Four Seasons I moved to different resorts working with several good chefs and

learning new skills. I really started to develop as a Chef whilst at Six Senses where I was also introduced to the delights of organic foods and then Vakkaru where I learnt Japanese

cuisine, again under the guidance of Chef Adil. That is what started me on my journey.

I then moved to Fushifaru and then the House of Oiishi where my Japanese skills were

developed further with Chef Fatheem. I then moved to LUX* North Male which is where I was during lockdown.

HM: Did the pandemic affect your career path?

Ziyan: Not at all, in fact it helped me learn new skills. I have always used books and cooking shows to educate myself, and during lockdown I was on a resort, so I took baking classes with the resort head baker and learnt to do some bread and cakes. It was during this period that I was approached by Milaidhoo to join them as Maldivian Speciality Chef in their Maldivian fine dining restaurant Ba’theli.

HM: Tell us a unique / interesting fact about you

Ziyan: I don’t always go by the book, I try to innovate, I get inspirations from books and cooking shows and create my own dishes, plus I never give up until I learn what I have started to experience.

HM: What do you consider are upcoming food trends in the Maldives and why?

Ziyan: I would say, young people as food activists, home cooks, and the fact people are now more health conscious. During the pandemic a lot of people started baking and making desserts for an income, plus people realised the importance of adding healthier food to their diet.

HM: Who has had the greatest influence on your career to date?

Ziyan: Gordon Ramsey initially as I watched a lot of his shows when I first started, however from face to face I would say Chef Adil. Working with him and learning a great level of practical experience and knowledge was a great experience and he is still my mentor today.

HM: Of all the many facets of your role, which do you enjoy the most / find the most rewarding?

Ziyan: Definitely it is making the guests happy, giving them a great experience, getting a good feedback from them and exchanging conversations. I’ve met so many interesting people.

HM: What do you do to relax?

Ziyan: Whilst at Four Seasons I taught myself how to play the guitar, so I play and sing as a hobby. Sometimes I perform live on “clubhouse”. To relax I also swim if I have the opportunity.

HM: What do you consider are the key attributes / skills required to become a good chef?

Ziyan: Firstly, you must have the passion for cooking, so you get

to love the work you do. Second is respect everyone around you and stay humble. Then you always need to practice basic skills. Revise, read, keep learning, and stay motivated.

HM: What has been the highlight of your career to date?

Ziyan: Attending the World Chef Chefs Congress 2018 in Malaysia which gave me chance to meet some world class chefs and receive lectures from them. It was a great learning experience.

HM: Where do you see yourself in five years’ time?

Ziyan: In five years’ time, I plan to be a Head Chef and be leading a culinary team working both with and alongside me.

HM: What piece of advice would you give aspiring chefs?

Ziyan: Never back down, keep moving forward with the passion. Learn the basics from a professional. You can’t beat practical experience such as an apprenticeship, which will set you on the right path and then always go for a good manager where you can learn more.

HM: What is your favourite ingredient to work with?

Ziyan: I have several actually, but Cumin comes first as it is the main basic spice in a lot of Maldivian dishes and is very versatile. It can also be paired with everything, including drinks. Then Coconut and Maldivian Chili for its unique flavour and heat.

HM: Do you have a favourite signature recipe to share?

Ziyan: Certainly, it is:

Hickory smoked lonumirus & lemon zest crusted baked white snapper, breadfruit & banana blossom salad, sweet potato curry sauce & rihaakuru cracker

For the fish

• 180g white snapper fillet

• 3g Maldivian hanaakuri havaahu

• 03g lonumirus

• 01g zest of lemon

• 15g panko breadcrumb

• 14g butter

• 1 tbsp lemon juice

• Salt & pepper to season

For the salad

• 60g Boiled & diced breadfruit in turmeric

• 20g fried banana blossom

• 15g grated fresh coconut

• 04g chopped fried curry leaves

• 1tsp coconut honey

• 1 piece of fried red chili

• 2tsp extra virgin olive oil

• 2tsp lime juice

• Salt & pepper to season

For the curry sauce

• 60g Maldivian sweet potatoes diced

• 15g pumpkin diced

• 20g red onions finely sliced

• 2g pandan leaves

• 2g curry leaves

• ½ tsp turmeric powder

• ½ tsp roasted cumin powder

• 10g chopped fresh tomatoes

• 10g butter

• 50ml vegetable stock

• 05g garlic & ginger paste

• 20ml coconut cream

Rihaakuru cracker

• 05g rihaakuru

• 20g all-purpose flour

• 6ml warm water

• 1tsp of salt

For smoking the dish

• Hickory smoked wood

• Smoke gun

• Glass lid to cover the plate Method

• Marinate the fish with hanaakuri havaadhu, salt, pepper & lime juice and sear the both sides of the fish on a medium-high heat on a nonsticky pan.

• Combine the lonumirus with breadcrumb & butter and mix it well and apply the crumb on top side of the fish and set aside.

• For the salad, mix well the coconut honey, lime juice & extra virgin olive and toss in with all the salad ingredients & season with salt & pepper.

• For the rihaakuru cracker make the dough by adding flour, salt & water together then knead it to make a

dough. Add the rihaakuru and knead it well & with a rolling pin knead it thinly and use a metal mold with baking paper around it to make a spiral and bake it in the oven in 180*C for 7-10 mins.

• To begin with the curry sauce, in a small pot on medium heat melt the butter & add the onions, curry leaves, pandan leaves, ginger & garlic paste and sauté until fragrant.

• Add the dry spices and sauté for 2 minutes and add the chopped tomatoes with the pumpkin & sweet potato and continue to sauté until the potatoes get soft.

• Now add the vegetable stock and cook until its reduced and add the coconut cream. Season with salt and simmer for a while and turn off the heat.

• Blend the sauce until smooth and strain with a fine strainer.

• Bake the fish in 180 *C for 5 minutes (depending on the thickness, freshness of the fish fillet) Once the fish is ready grate fresh zest of lemon on top of the fish.

• Warm up the sauce and plate it along with the fish fillet, salad and the rihaakuru cracker on top of the fish.

• Cover the plate with the glass lid and use the smoke gun to smoke the dish and let it sit for 2 minutes and serve.

Developments in Domestic Connectivity

Being one of the most geographically dispersed island nations on the planet, domestic air connectivity is a key infrastructure component for the Maldives. Currently, the destination boasts five international

Domestic accessibility in terms of air connectivity within the Maldives has significantly improved over the past decade, quadrupling the number of airports compared to the number in 2010. With just five airports (two international and three domestic), the number of airports grew to seventeen by end of 2020. And with the opening of Madivaru Airport in February 2022, the country now has eighteen airports, from which five airports are international and the rest are domestic airports.

Located at Hulhule’, Velana International Airport (VIA) is the main international airport and tourist gateway of the Maldives handling over 3 million passengers. VIA is connected by land to Male’ and Hulhumale’. The airport has two runways, with an international, domestic and a water drome seaplane terminal. The furthest airport from VIA is Gan International airport, the Southernmost airport, while the closest is

Madivaru Airport located in Lhaviyani Atoll.

There are three airlines operating domestic flights between the islands –Maldivian, the national airline of the Maldives owned by Island Aviation Services Limited; Flyme, owned by Villa Group; and Manta Air, owned by Manta Aviation Private Limited. Further, while all these airlines operate seaplanes to resorts, Trans Maldivian Airways (TMA) has a nationwide seaplane connectivity covering majority of the resorts.

International tourism being the major economic sector, improvements on transport connectivity is a necessity to reach and fully unlock the economic growth potential.

A Guide to Hospitality and Tourism Education in Maldives

Hospitality and Tourism is one of the world’s largest industries, with a USD 9,170 billion global contribution in 2019. It is a great field to pursue a career in with a variety of options, especially in countries like the Maldives where tourism and hospitality is the highest contributor to the economy’s GDP.

According to the World Travel and Tourism Council (WTTC), total travel and tourism jobs created in 2019 in Maldives were 334 million, which is one in every ten jobs. Despite this, industry leaders have recognized a notable shortage in supply of skilled locals in the industry and it is one of the biggest challenges we currently face.

This guide provides an insight into Maldives’ institutions that are offering hospitality and tourism courses and training along with their available programmes.

INSTITUTIONS

There are thirteen colleges and universities in the Maldives offering higher education programmes, according to the Ministry of Higher Education (2021).

There are two public universities – Maldives National University (MNU) and Islamic University of Maldives. Public colleges include Institute for Security and Law Investment Studies and College of Defence and Security Studies. Private colleges include Villa College, Maps College, Mandhu college, Cyryx college, Clique college, Avid college, Male’ Business School, MI College and Zikura International College.

From these thirteen institutions, Faculty of Hospitality and Tourism Studies (FHTS) in MNU, Villa College, Clique College and Maps College are the main universities and colleges offering higher education in hospitality and tourism. Maldives Polytechnic and Maldives Institute of technology (MIT) are other two institutes offering certain programmes in the industry. While Male’ City is the main location for education and training, MNU, Villa College and Maldives Polytechnic also offer courses at Regional Campuses/Outreach Centers on other inhabited islands.

Looking at enrollment statistics from 2019, MNU holds the highest percentage with 26 per cent, followed by Villa College and MI College with 15 per cent each. The statistics also reveal that there were 14,586 students enrolled in higher education programmes in 2019, from which 554 were enrolled in services programmes.

PROGRAMMES

Education and career options in the Hospitality and Tourism industry can be pursued in a variety of sectors such as hotel management, F&B, Travel & Tourism and others.

HOTEL MANAGEMENT

If you’re looking to seek a career in hotel management, one way is to start in an area like Reception, Guest Relations or Rooms Division and then work your way up to a management job such as a director, hotel manager or general manager. However, you can also directly pursue an education in hospitality and tourism management. Hotel management local programmes include:

• Certificate III in Guest House Management - Maldives Polytechnic

• Advance Certificate in Business Administration and Tourism Management - Maps College

• Advanced Certificate in Tourism Management - Maps College

• CTH Level 4 in Hospitality Management - Clique College

• Diploma in hospitality management and Diploma in tourism management - FHTS, MNU

• Diploma in Tourism and Hotel Management - Villa College

• CTH Level 5 Diploma in Hospitality ManagementClique College

• BA in Tourism and Hotel Management - Villa College

• Bachelor of International Hospitality ManagementFHTS, MNU

• Bachelor of International Tourism Management - FHTS, MNU

• Bachelor of Tourism Management - Maps College

• Bachelor of Hospitality Management - Maldives Business School

• Bachelor of Travel, Tourism and Hospitality ManagementClique College

• Master’s in Hospitality and Tourism Management - FHTS, MNU

FOOD & BEVERAGE

F&B is one of the areas with high demand and lack of supply of local workers in Maldives. It is a core area of the industry and offers jobs in restaurants and cafes, catering, bakeries and sweets, recipe design, and etc. Local programmes in F&B include:

• Certificate 3 in Culinary ArtsFHTS, MNU

• Certificate 3 in Food & Beverage Operations - FHTS, MNU

• Certificate 3 in PatisserieFHTS, MNU

• Certificate 3 in Food & Beverage Services - MIT

• Certificate 3 in Pastry and Bakery - MIT

• Certificate 3 in Commercial Cookery - MIT

• National Certificate III in Food and Beverage Services Personnel - Maldives Polytechnic

• National Certificate II in Food Preparation - Maldives Polytechnic

• National Certificate III in Pastry and Bakery CommisMaldives Polytechnic

• Bachelor of Science in Culinary Arts ManagementFHTS, MNU

TRAVEL & TOURISM

The travel & tourism industry has a variety of components and it offers jobs in transportation, accommodation, planning and marketing excursions, travel media, tour packages, destination management and tourism planning and more. Some local programmes include:

• Certificate 3 in Tour GuidingFHTS, MNU

• National Certificate III in Tour Guide - MIT

• Certificate III in Accommodation Service - MIT

• Certificate III in Reception Service - MIT

• National Certificate III in Tour Guide - Maldives Polytechnic

• National Certificate III in Room Attendant - Maldives Polytechnic

• National Certificate III In Airport RepresentativeMaldives Polytechnic

• Certificate III in Tourism and Hospitality - MI College

• Bachelor of Arts in Business and Aviation ManagementVilla College

EVENTS, SPORTS, WELLNESS & LEISURE

You can pursue a career in the MICE (Meetings, Incentives, Conferences and Events) sector and closely related sectors such as sports, diving, spas and wellness, and various leisure activities. Some local programmes include:

• Certificate 3 in Marine Science - Villa College

• Certificate 3 in Aquatic Recreation - Villa College

• National Certificate III in Fitness Instructor - Maldives Polytechnic

• National Certificate III in Life Guard - Maldives Polytechnic

• Certificate III in Hair & Beauty Therapy - Maldives Polytechnic

• Certificate 3 in Snorkel Guiding - MIT

• Certificate 3 in Surf Guiding - MIT

• Certificate 3 in Sports Fishing Guiding - MIT

• Certificate 3 in Water Sports - MIT

• Certificate 4 in Marine Science - Villa College

• Spa Manager Training Course - Spa Consulting Maldives

• PADI certified diving courses are available in local dive schools such as Dive Desk Maldives in Male’, Ocean Junkies in Hulhumale’, Maldives Passions in Maafushi and more.

• Surf Instructor CourseMaldives Surf Association

OTHERS

MNU and colleges offer common programmes in Marketing, HR, Administration, Finance, Engineering and IT, ranging from certificates to Degrees to Masters. Lack of courses are identified in sectors such as gardening, logistics, real estate and communications.

Furthermore, programmes in event management, wellness, tour guiding and guesthouse management also lack availability.

UMANA NOORDEEN

– THE LIFE COACH BEHIND ‘RESET WITH UMANA’

healing, the answers to this question came to me, and the importance of self-care, in-cooperating healing from within became very apparent. So the transition to adding life coaching to my work came very organically. I was already coaching people through my physiotherapy practice, this just added an extra element with more knowledge as to how to do it better. The difference is, now I also guide people to finding answers on their own instead of me fixing them. I like to think of it as providing their soul a safe space to speak and use their own intelligence to grow and thrive.

do the healing, so committed to get themselves out of a rut, starting to live life authentically just being their true selves, in their power, with no fear, it makes my heart swell with pride and happiness. This is what makes my work so rewarding.

HM: What’s the best advice you received in your career?

UN: Be okay to do things badly. We are never ready, but we don’t know without trying.

Umana Noordeen is a trained physiotherapist from the Maldives, who has expanded her practice to become a certified life coach. With the purpose of bringing clarity, direction and positive support for her clients; Umana offers consultation services as a physiotherapist, life coach and a somatic intelligence practitioner.

Hotelier Maldives sat down with her to learn more about her work and the importance of mental wellness.

Hotelier Maldives: Give us a brief introduction of yourself and your work

Umana Noordeen: I am a fun loving, people’s person. I love being in nature, exploring new places and meeting and learning about people. Most of my childhood was spent in Maldives and most of my adult life in the UK.

Right now, I practice as a consultant physiotherapist, life coach and a somatic intelligence practitioner. I mainly work remotely and consult at different resorts in Maldives and where ever I am needed.

HM: How was your transformation from being a physiotherapist to a life coach?

UN: I have always been passionate about helping people, to better their lives physically or mentally.

Throughout my career as a physiotherapist, I had always had a knowing that the physical body and discomfort is also very much linked to something more than just an injury to the body. There has to be another element to it. Through my journey of self-discovery and

HM: Tell us more about your self-discovery program. How important is it to discover yourself, to connect to your inner self?

UN: Doing things without knowing who you really are on the inside or what your soul craves to do, I say is like walking around with your eyes closed or going against the grain. You may notice that it’s like there is always some kind of resistance along the way. Life may not flow so easily or organically. Everything becomes a lot of effort, and I used to think struggle was a normal part of life. We don’t move forward in life with a flow, but more with what we think we should be doing.

So connecting with your inner self, is like dialling a call to your heart and asking what it would like to do, and then we can start clearing the path along the way to create and live a life we always wanted and deserved.

Doing the self-discovery process helped me realize what I truly craved to do, the type of lifestyle I wanted and many more. And I feel very blessed to have figured this out, because I am getting to create a life for myself now that I love and pursue my life’s purpose.

HM: Can you tell us about a client experience you won’t ever forget?

UN: It’s hard to pick just one. Every time I see a person getting stronger and stronger in themselves, digging deep to

HM: You had a Reset Retreat scheduled for March. Tell us more about this.

UN: The retreat was called Reset Retreat with Umana, and its purpose is literally to give yourself the time, space and support to reset yourself.

Here is a testimonial from one of the participants which help you get a better idea;

“If you are feeling a void or in need of direction/ purpose in life and if you are ready to tap into your emotions, become self-aware, and be inviting, open, and kind to people along the way, this retreat is for you. I cannot pinpoint what exactly it is during the reset, but you’ll come out feeling more secure and with a sense of belonging to a higher and larger cause. If you want the much required confidence and energy to procrastinate less and be a go getter or a change maker, this is for you. Umi will help you help yourself become a better version of yourself while supporting others reach their goals. You’ll find so many like-minded people and people going through different things that you know by the time you are done; you are not alone to face the world.”

We plan to run more retreats in the future, so those interested, keep an eye out for the next one.

HM: As a personal coach, you work with people around the world. Do you have any tips for people working with multicultural people?

UN: It’s about providing a safe space for the person, and that requires removing expectations.

It requires awareness of your own thoughts and judgement and make sure you are clear of them, in order to allow the other person to truly express themselves. As we don’t know anther’s story, only they themselves are the keepers of their own story, all we need to do is be able to hold space for them with an open mind and heart. After all we are not separate, we are all connected, and we are citizens of the world.

HM: Our mental health is often overlooked. Do you see this changing over the years?

UN: We now know that our body and mind is not separate.

For example, gut issues are very much linked to trauma and

unprocessed emotions due to how the nervous system is laid out, and this list goes on. So it’s time western medicine also accepts that mind and body practices need to start working together for better health and preventative measures. Everything is linked!

And I am happy to see that, people are starting to become more and more aware of their own needs, including mental and emotional needs compared to before, and there is a lot more support in mental wellness and complementary medicine in many different forms available nowadays, even remotely. So the world is shifting and I can see that in ten years’ time, combining western medicine with complimentary practices will become mainstream.

“If you are feeling a void or in need of direction/ purpose in life and if you are ready to tap into your emotions, become selfaware, and be inviting, open, and kind to people along the way, this retreat is for you. I cannot pinpoint what exactly it is during the reset, but you’ll come out feeling more secure and with a sense of belonging to a higher and larger cause.”

10 Ways on How to Improve Hotel Operations

If you´re reading this, chances are you´re looking for ways to improve your hotel ´ s operational performance – and you are unsure what actions to take and which tasks to prioritize. And understandably so, since creating a successful hotel business is anything but a straightforward – cookie-cutter process, and success definitely doesn’t come overnight… It requires careful planning, prioritization and dedication to achieve great results for a hotel.

Running operations as a hotel management company for a diverse portfolio of independent and boutique hotels in a variety of cities and countries, we have seen the same concerns pertaining prioritization and decision making. There is always room for improvement on numerous aspects of the business, whether it is making the right decisions, optimizing work processes, providing higher quality service, or aligning departments and objectives.

Let’s dig into the following best practices and strategies to improve your hotel operations:

Impact of COVID-19 on Operations

The key to providing exceptional customer service, and thereby, creating a successful hotel business, starts with hotel operations at the foundation. Losing focus or neglecting operations is likely to cause major performance issues. So how does this work, in times where travel is not fully recovered, and subsequently, staffing levels are not back at what they used to be. Unfortunately, we can’t sit back and wait for better times to arrive. Now is the time to take action and make your hotel stand out. Let’s find out!

1. Making the Right Decisions

Anyone working in the will know that it is easy to get overwhelmed by the number of tasks and opportunities that are always at hand. For this

reason, it is highly important to set priorities. Without establishing the right set of priorities you will run the risk of overlooking more important responsibilities that can directly compromise service quality of your hospitality operations.

My recommendation is to always start with a logical outline based on the following question:

“What brings the most value to your guests?”

Following the same reasoning, you can start establishing which processes and initiatives constitute to building a great guest experience. Importantly, this can be done on a caseper-case basis that is adaptable to accommodate the wide variation in products and services inherently present in the hotel industry.

2. Know your Guests and Personalize

Another question that hoteliers should ask themselves is “do you know what your guests want?”. If not, it’s about time to get to know them a little better!

Start reaping the benefits of a well built and maintained customer database.

“Do you know what your guests want? If not, it’s about time to get to know them a little better!”

Through personalizing services and products you can increase revenue and customer experience. An essential step is to focus on recording guest

preferences and thoroughly developing their profiles, which should all be tracked in your hotel ´ s operating software CRM. Also, don’t forget to push the importance of capturing hotel guest data and email addresses to your staff. Without their efforts this strategy will struggle to take off!

3. Preparation is Key: Don’t wait until your Guests Arrive!

Waiting for opportunities until the guest arrives will work

against your operations in many ways. Instead, it is better to take a proactive stance and start driving customer experience and revenue from the get go. The benefits are abundant, namely:

Increase the interaction time with your guests:

• Making the service feel more attentive and generally of a higher level;

Curate a selection of various activities for different stay durations so every guest can just follow the itinerary without having to do their own research and planning.

Answer pre-arrival questions:

Any questions or issues can be answered before arrival, alleviating some workload that otherwise would be carried by

4. Empower your Employees

Foster an environment centered around empowerment and training. Employees should be able to become the one person guests can go to for everything.

Equipping them with the right knowledge and tools will help them in dealing with any unexpected situations.

5. Create a Culture of Ownership

A problem we see too often is lack of ownership. Nothing is worse than making the guest feel like their issue is being passed on and on to others. You might even be better off saying that you’re not interested in dealing with the issue in the first place… This goes back to our previous point about empowering employees to take care of any situation by themselves. Dealing with issues directly shows you care and lets guests know you’re involved in ensuring they have a wonderful stay.

6. Communicate and Cross-communicate

One thing we’ll always keep preaching for is increasing the level of communication between departments and breaking existing silos. And for good reason. Crosscommunication is the only way to overcome persisting operational bottlenecks.

Solving complex issues and increasing performance across the board requires stepping away from working with blinders on. You´ll be surprised how many team members are still working in completely different directions from one another! Instead, start aligning objectives and heighten intern-departmental communication. By taking in different perspectives and ensuring crucial information can be shared openly, hotels can prevent unnecessary loss of efficiency and maximize opportunities.

• Increase exposure of your products and services to your guests. This equals more revenue opportunities;

• Higher chance the guest will get the most out of their stay, by providing them with more inspiring plans to add to their itinerary.

Facilitate a truly worryfree vacation!

Take care of the planning and decision making process.

front office staff.

Think of sending a welcome email (providing basic information and confirming their booking) followed by an email shortly before the guest ´ s arrival (directions to the hotel, parking information, things to do, products and services in the hotel incl. bookable options). This also proposes opportunities to drive traffic to your website (e.g. package pages and blog posts), which is always beneficial when it comes to SEO.

The confidence that is built in this process can both be felt by guests and the employees themselves, who will feel more comfortable and prepared for any situation they might encounter.

Learning from different angles within the hotel will make this process a lot easier, so make sure to include cross-training between different departments and information sharing an integral part of the road towards empowerment.

7. Work smarter, not Harder…

Find ways to reduce the execution time of operational processes without skimping on services. Working smarter will have a positive effect on service delivery time and reduce the workload carried by employees.

Front Office

Make it as easy for the guest! Plan their arrival ahead of time and make sure everything is

ready upon check in. Complete their check in form as much as possible with the information on hand, allocate the right room, and have processes like express check in/out processes in place.

Food & Beverage

More is not always more is hospitality. A great example of less is more can be reducing the menu size. Having a good look at the size of your menu and choice of ingredients can have a major impact on the performance of F&B operations.

Smaller menus allow for faster preparation times, fresher ingredients, less risk of waste, and therefore, lower food cost. Also, don´t forget to look into including local ingredients on your menu while you’re at it, to guarantee the freshest produce and local experience is delivered to your customers.

information for future reference in your systems so guests don’t have to communicate this twice.

8. Standardization, The Key to Building a Strong Brand

Talking about improving hotel operations can´t go without addressing SOPs, which are at the heart of a hotel s operations. They play a key role in making sure processes run smoothly and guests are provided with the best service, as consistently as possible.

Writing SOPs seems like an easy task at hand, but be careful, taking the cookie cutter approach here could cost you dearly. We are mainly talking about two things here;

1. Every hotel is different, make sure your SOPs reflect that.

communicate the brand message that you would like to portray much better to your guests.

9. Leverage Technology and Software for Efficiency

Technology plays an integral role in improving hotel operations. A solid tech stack can help hotels save time and improve guest experience. Specifically, the below tools can greatly improve your hotel ´ s operational performance:

PMS (Property Management System)

& POS (Point of Sale System)

• Frictionless interaction with customers;

for features such as keyless check in.

CRM system (Customer Relationship Management)

• Drive loyalty and increase service level through personalized offerings;

• Automated marketing initiatives including email campaigns.

RMS (Revenue Management System)

• More in-depth analysis of hotel performance;

• Less time consuming analysis.

Internal collaboration tools

• Software to manage guests preferences, requests, complaints, maintenance, housekeeping, internal communication and more…

10. Opting for Outsourcing to Uncover Hidden Potential

As we said at the start of this article, success doesn’t come overnight, requiring tremendous effort and focus on the right initiatives to eventually get great results. Piecing together these puzzle pieces can leave a strain on the employees and management, causing them to lose focus which is where performance usually starts to slip. Solving performance issues can often become too big of a burden to carry for hotels that don’t possess the required expert in-house know-how. Opting for hotel management consulting services can be the key to unlock the true potential of a hotel.

Housekeeping

Riding on the wave of improved sustainability efforts in hospitality, benefits can be obtained by bringing down linen and amenity refreshments, minimizing waste and energy consumption and reducing labor and material cost. Again, make sure to record this

Some workflows might work well for one hotel, but require small changes to make it work perfectly for another;

2. BRANDING! : making sure that your brand values are reflected in your SOPs is essential. It allows employees to adopt the values of your hotel and thereby

• Reduce labour intensity and risk of errors through automation;

• Access to better data (less prone to errors than manual reporting);

• Well designed systems allow

Ready to tackle your hotel operations and increase your performance? Hopefully, this article helped to get your eyes on the right objectives to get your hotel operations back on track!

The ‘Tiptree’ story begins around the early 1700s with Trewlands, the farm that was later to become the main site for jam-making in the Essex village of Tiptree. Today, there are some 11,000 inhabitants in what may well be the largest village in the country. To save you valuable time online, the definition of a village is generally accepted as “a group of houses and associated buildings, larger than a hamlet and smaller than a town, situated in a rural area.”

A POTTED HISTORY

perfect addition to your breakfast. Their high-quality conserves have been made on the Tiptree estate in Essex since 1885, famous for their signature fruit: the Little Scarlet strawberry - a tiny wild variety. The Wilkin family's dedication to homegrown quality is evident in all their artisan brands, bringing the taste of Britain to your kitchen.

ABOUT THE PRODUCTS

T : +960-7423-769 E: aldo@ifsmale.com

PURCHASING POWER: WISHAM MOOSA, PURCHASING MANAGER, NOKU MALDIVES

Wisham Moosa is the Purchasing Manager at Noku Maldives. Wisham started his career in the hotel industry in 2006 in Maldives and has worked with different hotel brands in departments from Purchasing to Human Resources. In this interview with Hotelier Maldives, Wisham speaks about the ideal supplier and his most successful deals.

How long have you been in Purchasing?

It has been more than five years in purchasing department.

What do you look for in a product?

There are several factors to consider prior to purchasing product(s) starting from the quality, price, availability, delivery, and payment process.

The product must meet the satisfaction of the internal department(s) too as they will need to deliver the same standards of quality to our guests.

What area of the hotel are you most proud of?

The white sandy beach at Noku Maldives is one of a kind and is frequently mentioned by our guests.

Tell us about one of your most successful deals.

There are many in past few years. One will be delivering products to departments on time, especially during the festive season. Thus, it is important to start discussion and planning months ahead.

What does a supplier have to do to impress you?

When we receive prompt reply on any inquiry, the product get delivers on time, with its best quality on the agreed price. The vendors who take the time to follow up when the items are delivered or even going the extra mile.

Luxury Brand Balmain Paris Hair Couture Arrives to the Maldives

The opening of Balmain Maldives marks the entry of the luxury French hair brand into the Maldives. The outlet features the full range of Balmain Paris Hair Couture products, from hair perfumes to styling products, and has special sizes for hotels and resorts.

Balmain Maldives offers the full solution by the brand, from caring to your hair, to construction and control. Care products, such as the shampoos and conditioners; protection sprays; toner and serum, take the best care of hair in the first phase. There are products suitable for different types of hair, including dry, damaged, coloured and blonde. In the second phase, products such as the Leave-in Conditioning Spray and Argan Moisturizing Elixir provide the hair the desired

structure. The perfumes and sprays complete the process by controlling and fixating the hair.

With products available in travel-size and in bulk, all packaged using sustainable materials, Balmain Maldives is suited to cater to the hospitality industry of Maldives, exclusively supplying Balmein Hair products to hotels; resorts and spas. Furthermore, they also have gift boxes available.

Along with Balmain, the outlet also features another popular international brand, Provoc.

Created by makeup artists,

Provoc is a global makeup brand providing premium products at an affordable price for the modern women. The products are long-lasting, easy to wear and come in a broad range- perfect for the busy life. Provoc is also the first brand to introduce semi-permanent gel pencils, allowing women to apply once and enjoy a longlasting, smudge-free and matt look.

GAGE Embarks on a New Era in Maldives’ Security and Safety Industry

Incorporated in July 2010 by Abdulla Riyaz, a former Commissioner of Police, GAGE aims to innovate and excel in the safety and security industry in the Maldives. Its vision is to establish the groundwork for a foundation that promotes and sustains standard quality service for partners and clients.

With a history dating back to 1945, Balmain Paris Hair Couture is one of the most renowned hair brands, wellknown among international designers. With science and technology, Balmain uses the ingredients, Silk Protein and Argan Elixir, to deliver the best product benefits. The products are made of light weighted formulas, giving the hair an instant boost and resulting in high performance volume.

The founder of Balmain Maldives, Aishath Afra ‘Ana’ said: “With a dedicated shop for Balmain Hair Couture and Provoc Makeup, our aim is to make high quality brands accessible within the Maldives — with collections on par with what you can expect in shops internationally. We cater to both individuals and businesses — offering quality products that make great gifts or amenities in a hotel; adding a touch of luxury to your everyday.”

Balmain Maldives outlet is located in Fareedhee Magu, Male’ City.

GAGE offers a wide range of security and safety services, including Resort Security, Industrial Security, Security Assessment, Protection Services, Private Investigations, Access Control and CCTV, Cash In Transit, and Total Fire Protection - pursuing the safety and well-being of all the guests travelling to Maldives.

In addition to security services, GAGE provides a vast range of solutions including Fire Safety and Security related Trainings, undertaken by GAGE Fire Safety and GAGE Training Institute. “Security Management”, “Safety Management”, “Crisis Management”, and “Loss Prevention Management” aiming to provide all aspects of the safety elements to which an organization must adhere.

“I aspire to provide an excellent service to our clients, not just only in the Maldives but GAGE

as a brand to unravel in the international market,” said Abdulla Riyaz, Commissioner of Police (Retd) and Chairman of GAGE Pvt Ltd.

Astounding Achievements of GAGE

GAGE hit a milestone on April 12, 2022, that they have been looking forward to since the launch of this wonderful brand in the Maldives. They are currently the only ISOcertified security firm in the Maldives (ISO 9001:2015: Quality Management Systems). The International Organization for Standardization (ISO) is a global organization that brings together the world’s leading

standardizers.

GAGE and The Soufan Group have been working in partnership since October 2020. The Soufan Group (TSG) is a global intelligence and security consultancy that helps clients in the public and private sectors enhance their ability to identify, assess, and successfully operate in high-risk, high-opportunity environments.

On November 17th, 2021, GAGE was honoured with the GOLD100, Maldives’ prestigious business networking awards.

GAGE Training Institute is an authorized Nation Safety Council training center. The

National Safety Council is a leading global non-profit safety advocate, aiming to reduce the leading causes of preventable death.

GAGE is one of the top service providers in the Maldives. With over 80 clients in the Maldives, including resorts, embassies, banks, and industrial locations, they provide long-term quality and standardized security and safety services.

For more information or to contact GAGE, call 3304055, email info@gage.com.mv or visit www.gage.com.mv

Cosmopolitan Introduces Arun® Icecreams to the Maldives

Cosmopolitanleading food and beverages supplier in Maldives, adding Ice-cream a new category into their scrupulously selected list of items.

Arun Icecreams is made of milk & cream by the reputed group called Hatsun Agro Product Ltd (HAP) founded in 1970. It’s a well-known Indian brand who first introduced its ice cream parlour concept in 1978. Having a capacity of three world class plants with over 200 000 KPD output. The ice-cream is also spread across 13 states within India along with four countries – Singapore, Seychelles, Brunei and now, Maldives.

Offering a wide range of ice cream categories such as cups, juice bars, specialties, icecream bars, cones, and tubs, available in various flavours including classical Chocolate, Vanilla and Strawberry and their famous flavours Kulfi Maharaj, Muskmelon and Italian Delight.

Now the ice-cream is available at Cosmopolitan shops in Male and Hulhumale, online supply and supermarkets, as well as resorts supply.

Call us 3333003 / Resort supply 3310477

Comcon Group –A Decade of Project Management and Quantity Surveying in Maldives

provide Project Management and Quantity Surveying roles on a redevelopment site with cost, logistics and time being major factors and of prime importance.

According to Comcon, the most important factors to note in project management of a resort or hotel are:

• Initially to set a realistic schedule which can be priced, resourced and timelines added.

• BOQ

• Tender

• Award of packages

• Programme development

• Mobilise site team

• Manage project

• Defect management and close out

• Handover/training

• Final accounts close out

With an impressive portfolio of more than 460 projects across 21 countries, Comcon Group offers high quality project management and quantity surveying for a range of projects, from hotels to airports to offices. Based in Thailand, Comcon Group is an international company with ten years’ experience in the Maldives.

Founded in 1982, Comcon is well-reputed for delivering projects on time and on budget while meeting the quality standards. While the company has completed projects for over 150 clients in twenty years, some of their recent projects in the Maldives include the Radisson Hotel for STO and the Crossroads project for Singha Estate Public Company Limited. A decade in the destination has

given Comcon the strength to understand the pitfalls and issues faced when carrying out a project in Maldives. Hence, with the core team and local partners, Comcon is able to avert the owner from making mistakes.

Some of the most challenging projects Comcon has successfully completed include

Crossroads Maldives, where they were employed to perform Quantity Surveying duties with an inherent number of contractors. “Coordination was key with so many small and large contractors requiring us to take over substantial project management roles,” added Jay Macdonald, senior project manager, Comcon Group. Furthermore, Comcon was hired by Outrigger to

• The next is to put controls in place to ensure timely completion within budget.

• Then there is managing the expectations of the client, fixing firm dates for soft opening, ensuring that the operations of the resorts/ hotels are not affected, the client has time to mobilise staff and prepare for advertising, opening, training and purchasing, etc.

• The most important factor of the project when it comes to Maldives is logistics, material purchasing and delivery dates.

Jay explains that the process varies from project to project. However, the general recommended process is:

• Site assessment/due diligence

• Design development

• Value engineering

• Detailed design

The company takes pride in its team of mixed nationality employees, with varying levels of experience and qualifications. Comcon holds regular training seminars, providing handover from seniors to juniors, where up to date trends are discussed and passed on. The team now has considerable mixed Asian experience in hotel construction, having had a major involvement in

the Ritz Carlton Reserve in Samui (Marriott), Le Meridien in Dhaka (Marriott), Sofitel in Bangkok (Accor), the Radisson in Maldives and Hyderabad (Carlton). This expands to refurbished hotels, as-well as newly built, where the fundamental requirements are totally different.

Comcon Group’s biggest successes include surviving the last three years with 90 per cent of their staff still in their team and fully employed; successfully performing large construction projects outside Thailand; opening their office in Male’ City, Maldives; and being recognised by the industry as a trustworthy, reliable and innovative partner in projects from conception to completion.

For further information, please contact to Joe Grunwell on joe@ comcon.co.th.

Joe Grunwell

Chairman/CEO

Jay Macdonald Director, Comcon Services Ltd

Crossroads Project, Emboodhoo Lagoon Development, Maldives

Suvarnabhumi Airport, Bangkok, Thailand

Crossroads Project, Emboodhoo Lagoon Development, Maldives

Sofitel So, Bangkok, Thailand

Best Western Premier, Bangkok, Thailand

Konotta Island Resort, Maldives

Jim Kochel - Director, Comcon Services Laos

Mark Vinton - Director, Comcon Services (Thailand) Co Ltd

DIGITALISING MARINE TRANSPORTATION IN MALDIVES – ODIAPP

In the island nation of Maldives, an astounding 99 per cent is water and only one per cent is land, which are islands scattered across 26 atolls. This unique geographical feature makes marine transportation the main source of travel between the islands since the ancient times. Even after the introduction and progress of air transportation, marine vessels have played a major role for both domestic and international travellers.

This being the case, there was a need for a unified marine transport solution that will benefit both travellers and locals.

Back in 2019, entrepreneur Ali Nafi identified this requirement and got the idea of harmonising the sea transport sector while on a trip abroad. Upon his return, he shared the idea with three other passionate locals and the quartet started working on a framework. During the pandemic in 2020, they began development while on selfquarantine on an island. This was how Odiapp was founded, on a mission to transform sea transport in Maldives by Ali Nafi, Siyah Khaleel, Ali Haneen and Mathiu Ibrahim.

“In order for us to understand the market in-depth we travelled to various islands and spent time with the vessel operators and other stakeholders on their thoughts as well,” explained Siyah Khaleel, co-founder, Odiapp. “Fast forward to today, we have over twenty-one vessels on-board with us. There are still a lot of things to do and as per our five-year strategic plan, we are moving forward with a vision and hope.”

Odiapp is a booking platform for travellers, through which they can book speedboat tickets instantly in just a few steps. Travellers can either hop on to a scheduled vessel or they can hire an entire vessel just

for themselves anywhere in the Maldives. The destinations for scheduled vessels currently include Rasdhoo, Ukulhas, Mathiveri, Omadhoo, Hangnaameedhoo, Mahibadhoo, Dhangethi, Dhigurah, Kunburudhoo, Felidhoo, Fulidhoo, Thinadhoo, Keyodhoo and Dhiffushi.

Local marine vessel operators can easily register for the app and become a partner. As part of the benefits, Odi Assistance will manage their fleet, provide customised routes and access to reports and key performance indicators.

The founders made sure to build a business that is very much focused on sustainability

and the impact of it on the environment. In four months, they have issued over 30,000 e-tickets through Odiapp and the platform provided for operators. With the introduction of homestay tourism to the Maldives this year, their vision is to be the frontrunner in providing hasslefree transportation in the destination.

“Although we are a tech-savvy nation, we still believe a major part for us to successfully deploy depends on how well we educate and market our Platform as a service to the locals as well as guests,” said Siyah.

SIX DAZZLING HOME-GROWN JEWELLERY BRANDS IN MALDIVES

The Maldives, since its very ancient times, is home to extremely talented craftsmanship. Surrounded by the island nation’s natural beauty, many young artisans grow up being inspired to invest in creative ventures that showcases a piece of their beautiful country.

Hotelier Maldives highlights such six home-grown jewellery brands.

ENDHERI ARTISAN

Endheri Artisan was launched during the Covid-19 pandemic by its jewellery-loving founder, who started her small venture by selling handmade accessories on Instagram. Their product range currently consists of earrings, necklaces, bracelets, and rings that are available in all price ranges. The pieces are mainly inspired by naturevibrant patterns and colours of animals, flowers, bugs, shells and sea creatures.

One of their most popular designs is called “O’Vathan” [oh, my homeland], inspired by the archipelago of Maldives, which is also the sole design that they had mass made. This design consists of key chains, lapel pins and 925 silver pendants, whereas all the remaining designs and accessories are hand-made. All their packaging is recycled and/or are environmentally conscious, while some products are also made using environmentally friendly materials.

ISLES OF JEWELS

What once began as a passionate hobby officially turned onto a jewellery business in 2016 for Shadhin. Isles of Jewels was initially launched as Blue Lime, but rebranded later in 2017. Shadhin is a self-taught jewellery maker, who, along with his business partner Nushoou, creates aesthetic accessories inspired by the islands of Maldives. Their stunning products include little drops, hoops, simple and delicate necklaces.

MERAKA

E’LHABE

E’lhabe was founded by Hajara Yoosuf with the vision of offering visitors hand-made mementos - a souvenir that is authentically Maldivian. Hajara uses a combination of resin, metal and paper for her creations with paper being the main element. Her unique technique involves making beads out of paper, which are then styled with designs from traditional Maldivian culture and heritage as well as designs inspired by the beauty of natural environment of the Maldives. As such, E’lhabe selection has two distinctive series: The Culture Series and The Nature Series.

Hawwa Samha, the talented individual behind Meraka’s beautiful polymer clay jewellery was founded in February 2022. ‘Meraka’ stands for coral in local language – Dhivehi (Laamu dialect) and offers accessories that represent various aspects of the country. While their product range includes earrings, hair clips and necklaces; Meraka’s signature product is handmade shell crowns. They have three different collections that are all inspired by the beauty of Maldives: Vilu collection, inspired by the turquoise lagoons; Fara collection, inspired by the coral reefs; and Fenuparee collection, inspired by shell crowns allegedly worn by mermaids.

DREAMERS

Founded by Rifga Naaz Athif and her sister in 2017, Dreamers Maldives is a combination of designs and products that represent the Maldives at its finest - sun, sand, and the sea. Their journey began simply with the vision to create a jewellery brand that is unique, and represents the elements of Maldives, its culture and country. Their mission is to create moments of happiness and bring beauty to the world with meticulously handcrafted jewellery and create products that reflect the beauty of the destination.

ART FOSHI

Art Foshi is the creative idea of two stay-at-home mothers. All their products are handmade using polymer clay, an oven bake modelling material which they try to keep in a relatable theme to their surrounding and culture of Maldives. Cofounder Shafu explains that they draw inspiration from almost anything that’s around them. Her dream is to have an established jewellery line that represents the small country of Maldives and its beauty.

Photo credit: Raniya Ibrahim

ELEVATE YOUR GUEST EXPERIENCES WITH ELEANOR

Eleanor was titled Runner Up in the Best Concierge Software solutions by Hotel Tech Awards 2022 and more recently was awarded “Resort Tech Solutions Company of The Year” at the Luxury Travel Guide Awards.

the standard feature set you’d expect from an App (contactless check-in, chat capabilities, viewing & paying of bills, resort information, upselling capabilities, push notifications etc) but powering the App is Eleanor HQ – a first-of-its-kind system that manages your guest experiences & activities in real time, removing the need to deal with time consuming requests to book and simultaneously realizing thousands of man hour savings by streamline

the booking process for experiences and activities.

Eleanor was titled Runner Up in the Best Concierge Software solutions by Hotel Tech Awards 2022 and more recently was awarded “Resort Tech Solutions Company of The Year” at the Luxury Travel Guide Awards.

To celebrate this achievement, Eleanor is currently offering resorts a free one-month trial, together with free setup

and training and discounted monthly fees.

Currently, Eleanor caters to over 25 resorts in the Maldives, including top luxury resorts such as Soneva, Hurawalhi Maldives and LUX*. The platform is also utilised in resorts across the globe, including Thailand; Kenya; Portugal; Grenada; Turks & Caicos and Costa Rica.

Eleanor allows luxury resorts to manage all of its guest experiences and activities from one central platform covering the entire guest journey.

Eleanor eliminates the need for multiple booking systems for food & beverage offerings, spa treatments, excursions, water sports etc, and no more need to rely on chat messaging apps like WhatsApp or Vyber – none of which were specifically made for resorts – meaning a more streamlined booking process, powerful itinerary creation capabilities for your guests, improved efficiency and better communication.

Compliment your operations with Eleanor’s guest facing

mobile application, branded for your property, an unleash the potential for a 30 per cent increase in incremental revenue through its upselling capabilities.

After working in the Maldives for several years, Eleanor’s co-founders realised that inefficient communication channels between resorts and their guests were resulting in lost revenue opportunities as well as inefficient operations.

Enter Eleanor’s resort branded Guest App, which provides all

KAISHI FUVAHMULAH: WHOLLY NATURAL MALDIVIAN COCONUT OIL

Renowned as the third largest atoll in Maldives and a diver’s nirvana, Fuvahmulah is one of the most popular inhabited islands in the Maldives. This southern island, blessed with lush vegetation; freshwater lakes and a stunning reef, is also home to ambitious and hardworking locals. A noteworthy story is of a family that began a coconut oil business in 2004.

Kaishi Fuvahmulah was founded by parents Ahmed Farooq and late Mariyam Ali Didi along with son Ameen Ahmed Farooq and his uncle Ibrahim Rasheed. The family was assisted by an Australian expert and they were able to secure a long-term lease for a facility approved by the government for manufacturing coconut based products in Maldives.

The company currently supplies its own brand of virgin coconut oil in 120ml and 20ltrs to guest shops, resort spas, guesthouses and local shops. Extracted from fresh coconuts harvested on the island, the coconut oil is carefully prepared with modern machineries, maintaining its quality throughout the process. The product is 100 per cent natural and is locally packed in sustainable glass bottles.

Kaishi also has a limited edition premium coconut oil in 100ml glass bottles with a special

Maldivian artwork packaging.

Their local clientele reviews describe Kaishi coconut oil as an excellent solution for hair fall and dandruff. It is also recommended for its pleasant smell, treating cracked skin and rashes – all these solutions offered at a relatively affordable price. They are also supplying to well-known resorts in Maldives including Six Senes Laamu, Kurumba Maldives and Velaa Private Island.

The coconut factory boasts machinery worth approximately MVR 4 lakhs. Fresh coconuts from the island are harvested and is added to the copra cutter machine to shred after separating the shell. It then goes through a heating process and a VCO machine is used to extract the oil. The oil extracted automatically goes to a tank linked with the filter after extraction. When the tank is filled, the filter machine sucks

the oil and purifies it into fresh virgin coconut oil. Kaishi can currently produce 30 liters per hour and produce up to 300 liters per day.

Kaishi Fuvahmulah aims to supply high quality and affordable local coconut oil to the country and later sell internationally. They have a vision to bring quality Maldivian original products to the world, create a learning environment for the young manufactures in Maldives and empower them to introduce their own brand. The founders wish to bring a good change to the economy through correlated business goals and collaborative corporate social responsibilities.

To learn more about the company and their products, contact Kaishi Fuvahmulah at this link: https://kaishimaldives.com/contact-us

KITCHEN HOOD AND EXHAUST DEGREASING BY ARSEN

is an important

of the preventative

for any

Not only does it make the units more efficient but preventing a build-up of grease

eliminate odours,

activity and reduces the risk of fire. This is especially true when

are situated next to

as the odour of stale fat is not conducive to a relaxing break in “Paradise”.

for a reliable

systems

growing and Arsen have taken

steps to meet this

with a

that can do the

Who are Arsen?

Arsen offer a

package which includes a comprehensive catalogue of

parts. Demand for this service has grown, as people recognise that well maintained equipment both functions better and lasts longer.

Arsen Sales Office / Showroom / Spare parts office is situated on Sosun Magu, in the heart of Male’ and easily accessible, thereby minimising delays and allowing levels of uninterrupted service to be maintained. For further information or to book an inspection contact

Arsen is one of the largest

in

which

Mark Anandappa

M: +960 779 3976 T: +960 330 0701 | F: +960 301 1878

E: mark@arsenltd.com

ADK Hospital

Sosun Magu, Male’, 20040 3313553

State Bank of India (SBI)

H, Sunleet, Boduthakurufaanu Magu, Malé 3312111

MCB Maldives

H.Sifa Building, Boduthakurufaanu Magu, Malé 3305656

Maldives Post Limited

Post Building, B oduthakurufaanu Magu, Malé 20026 3321558

Villa Hakatha Villa Trade Centre 2 (Gas Building), Boduthakurufaanu Magu, Male’ 332-7811

Sea Gear

M. Araliya, Alhivilaa Magu, Male’ 3302737

Seara Sports Maldives

H. Hanidhoadhi, 1A, Bodu Thakurufaanu Magu, Male’ 3325552

Reollo Enterprises

M.Kaneeru Villa, Orchid Magu, Male’ 3346004

International Food Solution Lonuziyaarai Magu, Malé 300-0770

MUNI Home Care

5th Floor, MUNI Building (M. Loobiyaa), Ameenee Magu, Male 333-1512

Cosmopolitan Maldives

LOT NO. 10627, Haivakaru Magu 23000 Hulumale, 331 0477

Steel Hardware Gr. Floor, Filaa Building 2 Boduthakurufaanu Magu, Male’ 3001512