what’s hawthorne?!happening JULY - AUGUST 2022 EDITION Haven At RTP
table BusinesscontentsofUpdates 1 Meet the Accounting Team 2 New Development Spotlight 3 Training Corner 6 Resident Services Corner 9 HR Happenings - Introducing Noom 10 L iving It with Financial Independence 11 Getting to Know– Inge Benim Celebrating Your Achievements 12 Sales Retention Rally 13 Promotion Spotlight 15 Career Path Completions & High Rollers 17 Hawthorne Babies 18 Hawthorne’s Furry Friends 19 5 Star Resident Reviews 20 L ive It! Corner 21 Hawthorne Experiences Management Corner 22 HR Tips for Managers 23 Leadership Corner
business updates WHAT’S HAPPENING HAWTHORNE?!
meet the accounting team The Accounting Department is responsible for supplying accurate and meaningful financial reporting to our owners, investors, and lenders. We pride ourselves on our thoroughness and accuracy of preparing the financial reports that they depend on. One way of accomplishing this is by fostering good relationships and communications with our site teams and owners. We would not be able to accomplish this without the amazing site teams we work with daily. Mary Forman Accounting Team Leader My husband and I love to “chase waterfalls”. It’s our goal to see all the waterfalls in NC. Vida Safshekan Property Accountant I can speak more than one language and love to cross stitch. Basel Alshobaki Property Accountant I enjoy Arabic calligraphy writing during my free time. It’s known in Arabic as Khatt, derived from the word ‘’line or design’’. Nakeisha Goodman Property Accountant I would love to be a race car driver. Renita Fulp Senior Property Accountant I love the outdoors and doing adventurous activities! 1. What ’s Happening, Hawthorne?! July-August 2022
Hawthorne at Bay Forest July-August 2022
NEW DEVELOPMENT SPOTLIGHT
What’s Happening, Hawthorne?!
2.
Hawthorne at Bay Forest is our latest completed new development located in La Porte, TX near Houston and the Galveston Bay area. Located right off Hwy 146, Hawthorne at Bay Forest is ideally located with less than a ten-minute drive to Sylvan Beach in the bay and a 35-minute drive to bustling Houston, TX. This new community sits on 20+ acres of peaceful marshland featuring garden-style buildings and 294 total units. This unique community features four custom interior apartment finish schemes including two standard styles and two fully upgraded styles. All four styles include washer and dryer in-unit, open concept floorplans, and custom high-end kitchen finishes with Energy Star Rated appliances and either granite or quartz countertops. Hawthorne at Bay Forest’s extensive community amenity package includes multiple outdoor entertainment spaces like their saltwater swimming pool, poolside cabanas, and grilling pavilion with a fire pit. They have a massive 7500+ sq. ft. resident lounge with a clubhouse, fitness studio, and Thecyber-café.firstresidents were welcomed to Hawthorne at Bay Forest in October 2021. As of April 2022, all nineteen buildings are 100% complete. The community is currently at 87.41% occupied and 88.78% pre-leased.
training corner NEW RESIDENT SERVICES CLASS! Beginning September 28th, our newly hired Resident Services Supervisors will be able to attend a Live It Leadership for RSS class! Each month our new Resident Services Supervisors will meet at Hawthorne’s corporate office in Greensboro, NC for a leadership boot camp – maintenance style. Throughout this 1½ day event, our new leaders will be able to: • Apply best practices that will help motivate and manage their service teams • Identify how to handle common risk-related circumstances • Demonstrate how to prepare for and respond to emergency situations • Interpret their community’s maintenance spending and how it relates to their budgets • Discover proven service request and make-ready methods • Explain Hawthorne’s expectations on many daily safety-related items • And much more! Leadership Conference https://www.hrpconference.com/ 3. What ’s Happening, Hawthorne?! July-August 2022
Learn
Last month our Sr. Director of Training & Operations Support, Zack Baranick, presented to our corporate office employees a fantastic, thought-provoking lunch n’ learn on Kaizen. is a Japanese term for continuous for the During the class, attendees were shown how they searching for to both in their personal terrific group enthusiastically tackled common challenges each of run into every day, discovered came up with ideas on how to resolve Be on the lookout for more corporate lunch
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n’ learns in the months ahead and be sure to reserve your seat early! Did you know that each Webinar Wednesday is recorded and available to view on-demand anytime in UKG Learning? It’s true! Just navigate to the academy library and select the category “Webinar Wednesdays” to view all the webcasts. These webinars last 30-40 minutes each and contain helpful tips, Q & A sessions, and fun! A few examples of the available webcasts include: “How to Land Your Top Candidate” (https://learning.ultipro.com/academies/library2.php?acadId=246032399#) “How to Use Excel Like a Pro – 12 Easy Tips & Tricks” (https://learning.ultipro.com/academies/library2.php?acadId=246032399#) “How to Keep Your Reputation Cool in the Summer Heat” (https://learning.ultipro.com/academies/library2.php?acadId=246032399#) “Corporate Applications” (https://learning.ultipro.com/academies/library2.php?acadId=246032399#) “5 Deposit Accounting Tips” (https://learning.ultipro.com/academies/library2.php?acadId=246032399#) And so much more! What’s Happening, Hawthorne?! July-August 2022 4.
Kaizen
training schedule September 9/13-9/15: Leasing School – Orlando, FL 9/13-9/15: Live It Leadership (CMs) – Greensboro, NC 9/20-9/22: Leasing School – Greensboro, NC 9/28-9/29: Live It Leadership (RSSs) – Greensboro, NC (NEW!) October 10/4-10/6: Leasing School – Chattanooga, TN 10/12-10/13: Live It Leadership (RSSs) – Greensboro, NC (NEW!) 10/18-10/20: Live It Leadership (CMs) – Greensboro, NC 10/25-10/27: Leasing School – Greensboro, NC 5. What ’s Happening, Hawthorne?! July-August 2022
and may
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Moisture and Suspect Growth present so it is not possible to eliminate best method of mitigating growth in is to address water and moisture perform repairs necessary to control moisture. identifies any potential is moisture, high humidity, and/or water intrusion, go becomes visible surface discoloration and/or odor.) conditions necessary for occur a
food source. Contributing factors may include: • Excess thermostat temperature settings (too hot/cold) or fan set to “on” position • High humidity • Broken bathroom exhaust fan • Exhaust fan covers blocked with lint • Leaking hot water heaters • Water leaks from sinks, dishwashers, clothes washers, toilets, or hidden pipes • Condensation around windows • Roof or window leaks • Water intrusion around balconies, patios, windows, or doors To control moisture inside: • Inspect occupied apartment homes on a quarterly basis. • Maintain ideal parameters of the following items: - Humidit y below 60% Ideally 30% 50% - Temperature Between 65° and 75° - Moisture Content of materials below 10% • Inspect vacant apartments regularly. Set thermostats at levels appropriate for the time of year and your climate to control humidity. Team members unsure of the appropriate settings should contact the Regional Service Director for guidance. cornerservicesresident What’s Happening, Hawthorne?! July-August 2022 6.
Hawthorne
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Work Orders YTD – 137,315 | Make Ready Apt YTD – 13,052 • Repair any source of a water problem such as plumbing leaks, drips, or sweating pipes as soon as •detected.Service air conditioning units at least twice per year by following the Scheduled Maintenance •Procedures.Duringfilter changes, check that the AC condensate line is clear and flowing, hot water heater is not leaking, and washer drain line is secure. Personal Protection Equipment should be used when removing or cleaning Suspect Growth materials. • Gloves • Eye Protection • N 95/ KN95 Masks • Protective Clothing (long sleeve shirt/pants, disposable overalls, etc.) Refer to the Moisture and Suspect Growth Policy in the SAM manual for additional information. All moisture related or suspect growth complaints should now be addressed and communicated using the Moisture and Response Checklists found in the SAM manual. This resource will assist you step by step in identifying, documenting, and remediating any complaints.
Resources & Tools Humidity Resources Elitech Data Logger- Able to track up to 16,000 points of entry with minimal recording every 10 seconds. Aids in troubleshooting humidity and temperature related issues. Can track resident usage of apartment HVAC and related interior Acuritecondition.Humidity Reader– Records Max/Min humidity and temperature readings. Moisture Detection Pin less Meter Pin Type Meter Instant Read Temp/Humidity Moisture and Suspect Growth Cont. What’s Happening, Hawthorne?! July-August 2022 8.
hr happenings Hawthorne is excited to bring you a FREE subscripton to Noom! https://vimeo.com/391554733/08dcd574a9
Have any financial tips or success stories you want to share with the HRP family? Please email them to atimocko@hrpliving.com.
3. Emergency Fund
INDEPENDENCE What’s Happening,
A good way to prevent unnecessary debt is with an emergency fund. The idea is to put away enough money to cover at least three to six months’ worth of expenses. If your monthly expenses are $3,000 you will need to save between $9,000 - $18,000 to help prevent unnecessary debt. Don’t let these numbers scare you. Break it down into small achievable weekly goals that you can easily achieve or set up a direct deposit from your paycheck every two weeks into a separate and/or different bank account. It’s the set it and forget it opportunity to save. If you don’t see the money, you can’t spend it and you get to ‘keep’ your money.
2. Growing Your Active Income Active income means you are performing job duties that take up your time and you are getting paid for it with a paycheck.
1. Debt Payoff
Growing
Cheers to our second edition of Living it with Financial Independence! If you followed the steps from the past issue, you obtained a free copy of your credit report to assess your debts, you’ve begun tracking your expenses and potentially saved hundreds of dollars on your car insurance. If you missed the past issue, there’s no time like the present to go back to that issue and begin working towards financial independence. The three areas of focus for this edition include:
Remember, all debt is not created equal. In other words, it’s not always a bad thing to have certain types of debt. For example, the communities we manage have debt, also referred to as a mortgage. The mortgage debt is a valuable tool our investors use to buy a property and carry out their business plan (i.e., building, renovating, repositioning, etc.). A mortgage can help you move your family into the home of your dreams and an auto loan can help you secure reliable transportation for work. With that said, most of us are carrying debt in various forms from student loans, credit cards, auto loans, mortgages, etc. If you are carrying credit card debt, you need to evaluate the interest rates you are paying on each card and work to pay off the card with the highest interest rate first. By applying more of your budget towards your highest interest rate, you can pay it off sooner. If you aren’t carrying credit card debt, you can apply the same approach to our loans by focusing extra money on the debt with the highest interest rate. If you’re credit card minimum payments are more than you can handle, you could investigate debt consolidation. www.amone.com is a good place to start.
WITH FINANCIAL Hawthorne?!
3. Emergency Fund
Debt
How do you grow your active income? Think career progression and overperforming at work. Hawthorne makes this easy for us with the Career Progression Paths. Team members who progress through their career paths display the initiative, drive, and determination to create value to their communities. If you’re interested, please go to the employee portal homepage in UKG and click on the Career Progression Path icon where you can submit the registration form.
2. your Active Income
July-August 2022 10.
1. Payoff
Living It!
Inge Benim GETTING TO KNOW 1. Time with HRP? 8 months. 2. What do you love most about HRP? I love the Hawthorne culture where our employees truly care and they show it going the extra mile in everything they do. They truly “Live It” with their loving, caring and enthusiastic attitudes. 3. What do you do outside of Hawthorne? I like to spend time with my husband, daughter, and dogs. I enjoy doing outdoor activities like hiking, riding bikes, kayaking, etc. Internal Auditor 4. If you had 3 wishes, what would they be? 1. I would wish for the violence in this world to end. 2. I would wish to be as wise as Solomon in choosing my wish. 3. I would wish for everyone to slow down and take a moment to enjoy life and show kindness to one another. 11. What ’s Happening, Hawthorne?! July-August 2022
celebrating achievementsyour WHAT’S HAPPENING HAWTHORNE?!
ARE YOU READY TO WIN? retention rally recap https://www.youtube.com/watch?v=yAp42eUElI0 $2000 Cash Split $1000 Cash 5 NightsFree At Any Guest Suite Watch This Retention Rally Recap feel the vibe. Recently, Hawthorne hosted our Annual Leasing and Retention Rallies! Check out the video recap below, and don’t forget the Summer Leasing and Retention Contest is still going strong. Winners will be announced on October 30th for three grand prizes! #1: Prospect to Visit Conversion The individual with the overall highest average prospect to visit conversation ratio for the combined months of June, July and September. #2: Best Hawthorne Experiences Event From the newly released HRP renewal party materials, a challenge to host the most creative renewal party completed in the months of June, July or August! The planner of this event receives a 5 nights free at any HRP corporate suite location! #3: Highest Renewal PercentageConversion Renewal Detail Report- Yardi- Property based on the team with the highest overall Renewal Conversation Percentage receives a $2000 team split for the months of June, July, August and September. 12. What ’s Happening, Hawthorne?! July-August 2022
MAY-JUNE 2022 employee promotion spotlight Abby KendallKatyJoshuaJoelJocelynJasonIsaiahHeatherHannahDavidCrystalCorieChristyChristelleBreannaBrandonAshlinArleneAnthonyAmandaAlyssaPruczinskiParsonsCellamareCooperGuilloryLowellReedMillerResiliacWardHenningerEdwardsWilsonMizePhillipsPeakeHuffstutlerParkerRamirezJr.RowlandAllenEinbinder Name Promotion From Promoted To Leasing & Live It Specialist Leasing & Live It Specialist Community Manager Resident Services Technician I Assistant Community Manager Leasing & Live It Specialist Resident Services Supervisor Assistant Community Manager Storage Assistant Manager Regional Manager Property Accountant Accounts Payable Specialist Resident Services Technician III Leasing & Live It Specialist Assistant Community Manager Resident Services Technician II Resident Services Technician III Regional Manager Resident Services Technician II Property Accountant Leasing & Live It Specialist Property Controller Assistant Community Manager Assistant Community Manager Area ResidentManagerServices Technician II Community Manager Assistant Community Manager Regional Support Supervisor Community Manager Storage Property Manager Senior Regional Manager Property Accountant II Project Sr.AssistantPropertyResidentSeniorResidentResidentCommunityAssistantResidentAccountantServicesSupervisorCommunityManagerManagerServicesSupervisorServicesSupervisorRegionalManagerServicesSupervisorAccountantIICommunityManagerPropertyController What’s Happening, Hawthorne?! July-August 2022 13.
Name Promotion From Promoted To Rathell Buchanon Reagan ZacharyThaliaTavisStevenStaceySheldonSamanthaStokesGrangerMulletSpearmanLuttrellLafosseBookerKocher Resident Services Technician II Assistant Community Manager Leasing & Live It Specialist Resident Services Technician I Leasing & Live It Specialist Resident Services Technician III Resident Services Technician I Leasing & Live It Specialist Resident Services Technician II Resident Services Technician III Community Manager Assistant Community Manager Resident Services Technician II Assistant Community Manager Resident Services Supervisor Resident Services Technician II Assistant Community Manager Resident Services Technician III 14. What ’s Happening, Hawthorne?! July-August 2022
career EmployeecompletionspathPathFromPath to Community Abby SarahRyanMiguelHannahGabrielDillonDianaBenjaminAshlinPruczinskiLowellHowertonMonterrosaBartonJaimeMizeSalinasWilliamsAnnRagon Leasing and Live It! Specialist Leasing and Live It! Specialist Resident Services Technician I Assistant Community Manager Resident Services Technician I Leasing and Live It! Specialist Leasing and Live It! Specialist Resident Services Technician II Resident Services Technician III Leasing Manager Assistant Community Manager Assistant Community Manager Resident Services Technician II Community Manager Resident Services Technician II Assistant Community Manager Assistant Community Manager Resident Services Technician III Resident Services Supervisor Assistant Community Manager Eagle MeridianLandingatSutton Square Millis and Main 8 StallingsWest HawthorneMillat Southside Hawthorne at the Hall Hawthorne at Crenshaw The Brooks on Eleven66 Hawthorne at Southside MAY - JUNE 2022 What’s Happening, Hawthorne?! July-August 2022 15.
high achievementsroller Emily Gribble Erin SarahReinaKaylaJordanIzabellaHannahGabrielLaposJaimeMcNieceNeufferHodgesTucciMoralesAnnRagon Amberleigh Ridge The HawthorneNewtonat Southside AmberleighCorporate Ridge Hawthorne Park South Malabar Lakes Avenues at Holcomb Bridge Hawthorne at Southside HotAce Shot JackAce Pot Jack Pot ScholarHotScholarEliteShot Employee Community High Roller Status MAY - JUNE 2022 Hawthorne High Rollers is a leasing reward program designed to encourage exceptional leasing results by providing a bonus program that increases recognition and compensation for sales ability. 16. What ’s Happening, Hawthorne?! July-August 2022
Wrayden Gabriel Schneider
Wrayden Gabriel Schneider was born on April 14th, 2022 at 10:06 am, weighing 7 lbs and 4 oz and was 20.5 inches long. He loves his mommas cuddles and is fascinated by lights. Wrayden’s middle name is Gabriel after his late uncle who he never got to meet.
Proud Grandparent: Heather Sabedra, Assistant Community Manager at Hawthorne Riverside
WELCOME THESE NEW MEMBERS OF THE HAWTHORNE FAMILY What’s Happening, Hawthorne?! July-August 2022 17.
hawthorne babies
furryhawthorne’sfriends CONGRATULATIONS TO OUR NEWEST PET OWNERS Blue Proud Owner: Stephanie Porter, Regional Manager at Corporate Meet the newest addition to the Porter family, Blue! He is a Mini Golden Doodle. Sebastian Proud Owner: Brittany Furr, Administrative Manager at Corporate Sebastian is a 5 month old Basset Hound. He loves to zoom around the house (as fast as his little legs will take him) and chew on mulch! Have a new pet you would like featured on our furry friends page? Email announcements@hrpliving.com Cane Proud Owner: Katherine Nayman, Risk Management Associate at Corporate Cane the Great Dane was born on 5/22/22. He loves to chew on his mom’s slippers. He is a goof ball and loves to play! 18. What ’s Happening, Hawthorne?! July-August 2022
Meridian at the Port By: Carol Davis / Google
Hawthorne at Main By: Verified Resident / Apartment Ratings
July-August 2022 19.
What’s Happening, Hawthorne?!
Brooks on Eleven66 By: Verified Resident / Apartment Ratings
My partner and I took a wonderful tour of a model apartment at Hawthorne at the Glen. Barbara was so enthusiastic and highly informative. She took the time to listen to our hopes and dreams for the apartment, answer all our questions, point out all the amenities, and even offered refreshing snacks! The tour was such a positive experience that we immediately sat down in the business center to apply.
Hawthorne at the Glen By: Grace Gain / Google
HERE IS WHAT OUR RESIDENTS HAVE TO SAY.
Love, love, love it here. Location is everything and the staff is beyond great and go out of their way to keep us happy. They are good friends. They have helped me personally more than once and always with a smile. Makes me feel at home. This is my happy place.
five star resident reviews!
The Brooks is a great place to live, the staff works very hard and very fast. They did just take over from different management, but they are doing a wonderful job fixing all the things that past management missed or plainly didn’t care about. For example, they will have the pool working very soon they have had it resurfaced, professionally cleaned, and waiting on the proper permits to be completed. They will soon have the gates fixed so our home can’t be accessed by people who are not welcomed. Along with these two things they have done a lot more, and I’m excited to see what they do next! I was suffering with an injured hip and The Meridian at the Port staff assisted me with my bags and mail before surgery and UPS medical packages today after my surgery. 5 stars. If I could give 6 I would. Thank you all from my heart.
Live CornerIt!Packing Back to School Backpacks With school starting back this month, our corporate team filled over 200 backpacks with school supplies and delivered them to 2 local schools in Guilford County! The schools will be distributing to children who may not be able to afford necessary school supplies for the year. 20. What ’s Happening, Hawthorne?! July-August 2022
The Hawthorne Experience Program recently launched! This new and improved program is designed to help us continue to engage and build rapport with our residents throughout their lease. Hawthorne Experiences are more than just events, they are designed to help our residents experience Hawthorne’s brand and to build awareness of Hawthorne’s Experience Program. One of our goals for Hawthorne Experiences is to increase resident satisfaction. Last quarter communities were challenged to throw the ultimate pool party! Thank you to each of our communities who participated and showed a little extra kindness to our residents to make their experience special! We were blown away by your creativity and effort in making this one of the best resident experiences yet! To enter to win the FREE 5-night stay in any Hawthorne guest suite, be sure to submit your party photos and details to the link below. Winners will be announced in October! https://hrpliving.typeform.com/to/IkU1bH9j ’s Happening, Hawthorne?! July-August 2022
cornermanagement WHAT’S HAPPENING HAWTHORNE?!
There is nothing more frustrating than finding the perfect candidate for your open position – and then hearing absolutely nothing back from them. An Indeed study shows that 1 in 5 employees are now “ghosting” their new employer. Candidates ghost for a variety of reasons - 20% said they received a better job offer, 13% thought the salary they were offered was too low, and 15% simply decided the job was not right for them. So how can you prevent your candidate from disappearing?
The number one priority is to stay in constant communication with your candidate. It is a big decision for your candidate to leave their current position and it can be a very nerve-racking process for them. You have the capability to put their fears to ease and help them through the transition to ultimately join HRP. Keeping your candidates and new hires engaged can take some time and patience, but it is worth the consistent communication to make sure you find (and keep) the best person for the job!
hr tips for managers
What’s Happening, Hawthorne?! July-August 2022 22.
3. Keep your candidate updated. Let them know the next steps after they have been hired. When will they receive their drug test or background check information? Did you have to move their start date to later in the month? Check with your candidate to see if they need anything, and ask about their concerns, needs, and any issues they may be having. This can be as simple as a quick text or email.
2. Continue the conversation with your candidate, even after you have offered them the position. Just because your candidate has accepted the offer does not mean that your work is completely done. Stay connected with your candidate throughout the entire onboarding process.
HOW TO KEEP YOUR TOP CANDIDATE
What’s Happening, Hawthorne?! March-April 2022
1. Manage their expectations. Remember that this candidate is not familiar with our company, so they do not necessarily understand HRP’s process when interviewing and hiring. Make sure that you explain to your candidate how long the interview process will take, who they will be speaking with during the interview, and how many interviews there will be. You do not want your candidate to feel in the dark or unimportant.
leadership corner THE SECRET TO GIVING GREAT FEEDBACK Humans have been coming up with ways to give constructive criticism for centuries, but somehow, we’re still pretty terrible at it. Cognitive psychologist LeeAnn Renninger shares a scientifically proven method for giving effective feedback. LeeAnn Renninger is the founder of LifeLabs Learning, a company that trains managers and teams at innovative companies around the globe. Her specialty is in rapid skill acquisition -the fastest way to learn a skill that matters most. https://www.ted.com/talks/leeann_renninger_the_secret_to_giving_great_feedback 23. What ’s Happening, Hawthorne?! July-August 2022
Hawthorne Residential Partners Corporate Newsletter What’s Happening, Hawthorne?! July-August 2022 @hawthorneresidentialpartners www.hawthorneresidentialpartners.com
