D E S T I N AT I O N Hyat t Wil d O ak R an ch 2016 • Issue 1
A Message from the Resort Manager What a busy and fun year we have had at Hyatt Wild Oak Ranch, a Hyatt Residence Club Resort. We have enjoyed seeing many of you again this year and have also enjoyed meeting and welcoming many new owners to the Hyatt Wild Oak Ranch Family. Our team continues to work hard to bring new and memorable experiences to you and your family to enjoy while visiting your ”home away from home.” This year, we are looking forward to bringing back some favorite experiences such as Block Party, Princess for a Day, Movie Under the Stars, S’mores Factory and Zoomagination. We are also very excited about our new activities, such as Magik Theatre, Little Magicians and our Kids Club Pajama Party. We will also continue to help you stay fit on vacation by offering Kickboxing, Water Aerobics, Superhero Workout and Zumba. Additionally, you will be able to continue to enjoy the Nature Trail, Putting Green, Shuffleboard Court,
Horseshoes, Sand and Water Volleyball, and Rattlesnake River, along with the heated indoor/outdoor pool and Waterslides. We do hope that on your next visit to Hyatt Wild Oak Ranch, you are able to attend our weekly owners meetings to share your thoughts on how we can continue to enhance your experiences at Hyatt Wild Oak Ranch. Thank you to those who have shared ideas and provided feedback to our team. We look forward to another exciting and fun year. Sincerely, The Management Team
Book your week now! 1-800-GO-HYATT hyattresidenceclub.com
Hyatt Wild Oak Ranch
Board Update
Dear Owners, I wanted to take the time to introduce myself and our team here at Hyatt Wild Oak Ranch. My name is Mike Riley, your new Director of Sales and Marketing. I have been in the vacation ownership industry for 16 years. My wife, Jennifer, and I have two children: Emma who is nine going on 18, and Jacob, my little clone, who is eight. My family and I are extremely excited to be here in Texas. Growing up as a military brat, I have lived in quite a few places, but my wife and I fell in love with San Antonio immediately and knew this is where we wanted to raise our family. I also wanted to take the time to introduce some key players on our team, who are new additions to our Hyatt Wild Oak Ranch Family. Pia Harriman, our new Contracts Manager, is now a local resident in San Antonio. She brings 14 years of experience within the hotel and hospitality industry, and has since catered to the culture and service we have amplified at our sales center. She and her husband have a spunky two-year old, with an extreme fascination for dinosaurs.
Left to right: Mike Riley, Director of Sales and Marketing; Pia Harriman, Contracts Manager; Danny Salazar, Marketing Manager
Our Marketing Manager, Danny Salazar is a native San Antonio local, and, of course, an avid Spurs fan. He has been in the vacation industry for over six years. His focus is truly to engage our owners, as well as deliver the right expectations of what our company represents. He and his wife have five children. We are here to assist in any way we can, please always feel free to stop by the office or give us a call should you have any questions concerning your ownership. Mike Riley, Director of Sales and Marketing
CONTACT INFORMATION Resort Manager | Atif Awan | Phone: +1 210.647.9300 Director of Sales and Marketing | Mike Riley
GENERAL INFORMATION Check-In: 4:00 p.m. | Check-Out: 10:00 a.m. Front Desk Hours: 7:00 a.m. – 11:00 p.m. | After Hours Security: +1 210.861.1936
Hyatt Wild Oak Ranch
Spotlight
EMPLOYEE SPOTLIGHT
Don Shows This quarter, Hyatt Wild Oak Ranch is proud to showcase Don Shows, our Engineering Supervisor, in our Employee Spotlight. Don was born in San Antonio, Texas, and spent the majority of his childhood on a farm near Jourdanton, Texas. He attended San Antonio College and Palo Alto College and started working at Hyatt Wild Oak Ranch in October 2007 as an Engineer. The following year, Don was promoted to Engineering Supervisor. In 2010, Don was recognized as the “Employee of the Year,” and in 2014 Don was awarded “Supervisor of the Year.” As the Engineering Supervisor, Don has many responsibilities. He is responsible for the maintenance of the entire resort, and takes care of the pool and the lazy river. He also works closely with the landscaping company, along with contractors and vendors that come to the property. Don loves his job and Hyatt Wild Oak Ranch is his second home. He also loves meeting and reconnecting with our owners. Don and his wife, Genevieve, have three children, Don III age 31, Jordan age 22, and Jessica age 8, and also have two dogs name Milo and Anika. On Don’s off time he loves to be with his family. He starts every afternoon watching Jeopardy, enjoys Bar-B-Q, gardening in his vegetable garden, camping, fishing and bike riding.
Your Key to the World. As an Interval member, you can trade your points for new vacation experiences in exciting destinations around the globe. Just go to IntervalWorld.com, click the Exchange tab, and begin searching for your perfect escape. If the week you want is available, you will receive an instant confirmation. If it’s not available, place a request and allow Interval to do the searching for you.
The only hard part is deciding where to go!
From the Concierge Team You probably know that our Concierge Team is here to assist with all your vacation planning needs including area maps, restaurant reservations and local attractions tickets, but did you know that they also have a fun welcome gift for our members? The gifts change often, so swing by and see what they have in store for you on your next visit.
Hyatt Wild Oak Ranch
Spotlight
OWNER SPOTLIGHT
Baker and Raveneau Family Favorite Memories: Family reunion, Summer 2013. This was the first time all five of our children, their wives and our grandchildren had gotten together in more than 10 years. Coming from Texas, New York and California, young and old had a great time! So much so, one of our sons decided to purchase week 52, so now we’re looking forward to bringing in each New Year at Hyatt Wild Oak Ranch. Have you visited other properties? Do you have any favorites? What do you like most? Our favorite property, hands down, is our home resort, Hyatt Wild Oak Ranch. We visit several times each year, as we can’t beat the convenience. We have also stayed at Hyatt Coconut Plantation in Bonita Springs and had a great time. A highlight of our stay was picnicking on a nearby private island beach, which we reached by boat. Remarkably, there was no additional charge for this amenity, we just packed our lunch and went! Have you had the opportunity to exchange through Interval International? If so, do you have any favorite destination? Yes, we’ve done several exchanges through Interval. Our favorite destination is the Quarterhouse Resort in New Orleans. Are there any future Hyatt Residence Club locations you would be interested in visiting or being an owner at? Now that we’re both retired and have a little more free time, we hope to visit all the locations, particularly Maui and Aspen. Before moving to Texas, we lived in San Francisco and have many fond memories of visiting picturesque Carmel. We can’t wait to stay at Highlands Inn on our next trip to the West Coast. What made you decide to choose this Hyatt Residence Club location? Long before purchasing at Wild Oak, we enjoyed the consistently high-quality service we experienced at Hyatt Hotels and resorts worldwide. Since we moved to Texas (over 25 years ago), San Antonio has been our favorite quick getaway, with fun, family-friendly attractions. The combination of Hyatt quality, perfect location and surprisingly affordable pricing made our decision to purchase at Wild Oak a no brainer. The flexibility of the points system was also a major factor in our decision to buy. Purchasing our second unit (Week 47, three-bedroom) has made Thanksgiving at Hyatt Wild Oak Ranch a family tradition.
What are your favorite activities at your home resort? We have family in San Antonio and we all love the pools and waterslides. The lazy river, with its sandy beach and relaxing cabanas, is our favorite destination at Hyatt Wild Oak Ranch. We no longer have to fight parking hassles, high prices, and long lines at water parks, we just hang out at Hyatt Wild Oak Ranch and everyone has a great time! Since we visit year round, the indoor pool, hot tub and slide are great fun during inclement weather or when it’s too hot or too cold outside. We also love the fiestas, the movies, and of course, making s’mores over an open firepit. Would you recommend any restaurants, shopping, activities, or attractions in the area to future owners or guests? Six Flags Fiesta Texas, Sea World, the Alamo and the Riverwalk are fun to visit. While staying at Wild Oak we also love to explore nearby towns and activities outside of San Antonio. Nationally ranked, Schlitterbahn Waterpark, Lost Maples Natural Park (Vanderpool), the Natural Bridge Caverns, as well as Hill Country parks, shops and restaurants, are all less than 90 minutes away. Is there an employee (or employees) you would like to highlight and recognize? If so, who and why? One of the really terrific things about Hyatt Wild Oak Ranch is that the employees we’ve met, from the Front Desk, to the Concierge, Ice House staff, housekeeping and the maintenance personnel, are both friendly and service focused and always willing to go the extra mile to please. Clearly, this is a staff that feels empowered to find solutions and resolve concerns, which leads us to our Resort Manager, Jami Champagne. Her proactive leadership, genuine concern, commitment to excellence and attention to detail is evident; not only in the staff, but also in the many major and minor improvements we have seen in the units and throughout the Hyatt Wild Oak Ranch facility. We’d also like to recognize Chris Wager, the Assistant Front Desk Manager, for regularly going above and beyond for us.
Hyatt Wild Oak Ranch
Resort News
Resort News Property Upgrades Appliance Upgrade in Mesquite and Live Oak Buildings We have replaced all of the large kitchen appliances in the Mesquite and Live Oak Buildings. We hope you enjoy our new GE microwaves, range tops, refrigerators and dishwashers. Soft Goods and Sofa Upgrade in All Units We hope you enjoy the refreshed look of all of the units. In 2014, we completed a soft-goods remodel of the Mesquite and Live Oak Buildings, and in the fall of 2015, we completed the soft-goods remodel of the Mountain Laurel and Persimmon Buildings. The remodel consists of new drapes and sheers, new bedding and pillows, re-upholstered chairs and barstools, and new American Leather sleeper sofas. Small Appliances Upgrade in Mesquite, Live Oak and Mountain Laurel Buildings We have replaced all of the coffee makers, blenders, toasters, hair dryers, irons and clock radios in all of the units. Television Upgrade in the Mountain Laurel Building We have replaced all of the televisions in the Mountain Laurel Building. Blue Ray Players and Sound Bars in All Units We hope that you enjoy our new Blue Ray DVD players and sound bars in all of our units. Please visit the Front Desk to sign out DVDs or bring your favorite movies with you. Our new sound bars are also Bluetooth compatible.
New This Year! Magik Theatre The Magik Theatre is San Antonio’s premiere professional family theatre, producing live stage versions of children’s classic and contemporary literature. A must see for the family in 2016 at Hyatt Wild Oak Ranch. (small fee applies) Little Magicians Learn magic tricks, and create your magician hat and wand. Then at the end of the program, perform magic tricks for your family. A great experience for all children. Fee applies, please make reservations by visiting Camp Armadillo or by calling 210.647.9314. Karaoke and S’more Factory Sing the night away with family and friends while enjoying drinks from the bar. You can also indulge at the S’more Factory choosing from a variety of toppings to create your own s’more. Choose one of our creations, like the cookie monster, or bring your own creation to life. An event the entire family is sure to enjoy. $1 per s’more, a small fee for all drinks, singing is free and encouraged.
Hyatt Residence Club has gone SOCIAL! Share your experiences and photos with us. Like us at facebook.com/ HyattResidenceClub/Check-in during your visits, tag us in your fun #vacationenvy photos and let us know what you’re up to on property.
Follow@HyattResidenceClub on Instagram. Share your best shots of our properties by using #HyattResidenceClub.
We take your vacations personally. Let us know how we’re doing on TripAdvisor.
Hyatt Wild Oak Ranch
Resort News
On Site Activities
HYATT WILD OAK RANCH SCAVENGER HUNT
PUTTING
about all of the wonders of the Ranch. Participate daily,
Test your skills on our putting green, available daily.
self-led. (complimentary)
Meet at Camp Armadillo and explore the resort to learn
(complimentary) WINE TASTING MOVIE UNDER THE STARS
Meet-and-greet with fellow owners, enjoy tasting and
Enjoy a family-themed movie under the stars at The
learning about wines from all over the country, including
Wildflower Pavilion. Movies shown on Friday and
the Texas Hill Country. Enjoy on Thursdays at 4:00 p.m.
Saturday nights at dusk. During the week, enjoy family
(fee may apply)
movies shown nightly in Camp Armadillo or a PG13 movie is shown nightly in the Media Room. (complimentary)
OWNERS WORKSHOP Allow our Sales team to fully explain how to use your
GLITTER TATTOOS Choose from a variety of designs and colors. All ages are welcome. Participate daily in Camp Armadillo. (small fee applies) LITTLE PICASSO Bring the little ones and watch as they create a master piece in this painting experience. All ages are welcome. Participate daily in Camp Armadillo. (complimentary) NATURE TRAIL ADVENTURE Pick up a word-challenge from Camp Armadillo to guide you along Hyatt Wild Oak Ranch Nature Trail. Enjoy daily at any time from dawn to dusk. (complimentary)
owner points and leverage your ownership to get the most out of your vacations. Participate on Tuesdays at 3:00 p.m. (complimentary)
Fitness on the Ranch ZUMBA Enjoy Latin and international music with a fun and effective workout system. Come join our certified Zumba instructor and have a blast learning fun dance moves while exercising. Ages 13+ (complimentary) SUPERHERO WORKOUT Select a Superhero that you aspire to look like and we will provide you with a workout from their routine. Then we will give you the complete monthly workout for you to transform your body into your favorite Superhero. Ages 16+ (complimentary) WATER AEROBICS Start your day off right with an aerobics class in our heated Windmill Pool led by our certified instructor. Ages 13+ (complimentary) KICKBOXING WORKOUT Spend the morning with our certified fitness instructor doing kickboxing moves that will give you a great cardio workout. (complimentary)
Hyatt Wild Oak Ranch
Vacationing News
Letter from Sales and Marketing The team from Hyatt Wild Oak Ranch continues to look for and create opportunities for our owners to get the most out of their Hyatt Residence Club ownership experience. Additionally, we have been able to assist many owners in adding to their Residence Club portfolio and expanding their vacation destination opportunities. The Hyatt Residence Club continues to offer great incentives for referrals, upgrades and new week purchases, and we look forward to meeting you on your next stay.
Do you know someone who needs a vacation?
From here you can
Vacations are brief shining breaks where we escape the daily routine to rest, rejuvenate and reconnect resulting in memories that last a lifetime.
Hyatt Residence Club members enjoy unparalleled vacation opportunities in regionally inspired residentialstyle properties with the quality of the Hyatt brand.
Now is the time to share your secret for extraordinary escapes. With our Hyatt by Invitation referral program, the people closest to you get a taste of membership—and you get rewarded if they join Hyatt Residence Club.*
see the world.
Membership in Hyatt Residence Club offers customized, flexible travel options tailored to the most discriminating of vacation lifestyles. • Experience your Home Resort every year • E xchange within the Hyatt Residence Club collection of resorts • Discover the world of Hyatt via the popular Hyatt Gold Passport ® guest loyalty program •E xplore new destinations through Interval International’s network of more than 2,900 resorts worldwide
Give them the key to the world! Share your Hyatt Residence Club Referral ID (available by calling your Member Services representative) and have your friends and family call us at 888.223.4416 to see if they qualify for a special vacation offer. * Members and their referrals must meet certain qualification to participate in Hyatt by Invitation, the Hyatt Residence Club referral program. To view the complete terms and conditions, visit hyattresidenceclub.com and log into the Member Clubhouse. Any of your friends and family members who accept a vacation offer will be required to attend a 90-minute informal presentation on Hyatt Residence Club.
Extraordinary Resorts
Exclusive Locations
Hyatt Piñon Pointe Sedona, Arizona
Hyatt Grand Aspen Aspen, Colorado
Hyatt Mountain Lodge Avon, Colorado
The Residences at Park Hyatt Beaver Creek Beaver Creek, Colorado
Highlands Inn, a Hyatt Residence Club Resort Carmel, California
Hyatt Main Street Station Breckenridge, Colorado
Hyatt Coconut Plantation Bonita Springs, Florida
Hyatt Beach House Key West, Florida
Northstar Lodge, Hyatt Residence Club Truckee, California
Hyatt Sunset Harbor Key West, Florida
Hyatt Windward Pointe Key West, Florida
Hyatt Siesta Key Beach Siesta Key, Florida
Hyatt Wild Oak Ranch San Antonio, Texas
Hyatt Ka’anapali Beach Maui, Hawaii
Hyatt High Sierra Lodge Incline Village, Nevada
Hyatt Hacienda Del Mar Dorado, Puerto Rico
Call us or visit the website today – book your week now!
1-800-GO-HYATT HV Global Group, Inc. independently owns and manages the Hyatt Residence Club program and uses the Hyatt Vacation Ownership name and other Hyatt names and marks under license from an affiliate of Hyatt Hotels Corporation. The right to use the Hyatt names and marks shall cease if such license expires or is revoked or terminated. Hyatt Hotels Corporation and its affiliates make no representations, warranties, or guaranties with respect to the resort or the Hyatt Residence Club program. HV Global Group, Inc. is not an affiliate of Hyatt Hotels Corporation.