D E S T I N AT I O N Hyat t Wil d O ak R an ch 2016 • Issue 2
A Message from the Resort Manager Hello. My name is Atif Awan, your new Resort Manager. I am very excited to be a part of Hyatt Vacation Ownership and your family. I have been in the hospitality industry for 16 years; 14 of those memorable years with Hyatt Hotels & Resorts. At Hyatt, I have been quite fortunate to have lived and experienced locations such as Chicago, D.C, Seattle, San Francisco, Key West, and the latest being Clearwater Beach. I have a wife, Suzana, and two kids, Alisa (three years) and Adam (one year). Let’s not forget Wally, our seven-year-old Victorian English bulldog. Being in San Antonio is a life-time opportunity for us. Firstly, because of working at the beautiful Hyatt Wild Oak Ranch, a Hyatt Residence Club Resort, and secondly, being able to be close to my family. My philosophy, which I practice and preach daily, has always been to have fun at work, treat customers like family and ensure everyone has a memorable experience. I plan to continue that same philosophy at Hyatt Wild Oak Ranch, and welcome you back home every single time. This year we have continued to deliver fun activities and memorable experiences to our owners with the famous Block Party, wine tastings, Karaoke, Movie Under the Stars, S’mores Factory, Magik Theater, Little Magicians, Zoomagination, Princess for a Day, our Kid’s Club Pajama Party and much more. Let’s not forget our stay fit experiences, which include kickboxing, water aerobics, and Zumba workouts. For the holiday season, we plan to bring back Santa’s Workshop and School of Elves with fun activities, including learning what it takes to be an Elf, building wooden toys, making a gingerbread house, painting an
ornament, writing a letter to Santa and playing with a variety of toys at Santa’s Workshop. Last but not least, don’t forget to board the Wild Oak Express and experience an evening with dinner, crafts, s’mores, hot chocolate and an interactive movie experience. Please don’t hesitate to contact us by calling Camp Armadillo during business hours at 210.647.9314 for more information, reservations and applicable fees. I do hope to meet you on your next visit to Hyatt Wild Oak Ranch during our weekly owner’s meeting, so I can get to know you in person and utilize your feedback on further enhancing the experiences at Hyatt Wild Oak Ranch. Thank you for welcoming me to your home. Wishing you and your family a healthy and prosperous year.
Atif Awan, Resort Manager Phone: +1 210.647.9307 atif.awan@hyattvoi.com
Book your week now! 1-800-GO-HYATT hyattresidenceclub.com
Hyatt Wild Oak Ranch
Resort Update Dear Owners, Here at Hyatt Wild Oak Ranch, we know one thing is truly important to you: spending quality time with your loved ones.
I want to share my excitement in welcoming my own family to enjoy our first Texas summer here in San Antonio. I have prepared them for the long, warm nights by the poolside, as well as enjoying the beautiful morning weather, outdoor hiking, and enjoying the natural surrounding beauty. And, most importantly, loosening the belt loops to prepare for all the amazing local cuisine! When you travel and visit with us, you instantly feel the vibe of “one big family.” That is what we believe. After the day-to-day grind, especially long wait lines in the airports and confusing taxi services, if you are like me, you just want to unplug, relax and slow down. Once you get settled, have played a few rounds of golf, and grabbed a drink at JB’s, remember that we are here to serve you, our owners. As a valued owner, you understand what Hyatt Residence Club brands deliver, and with all the changes and developments, we know you always want to be “in the know.” Make sure you stop by and visit with us in our Sales Preview Center to get more informed about your ownership and learn about our growth.
As always, thanks for taking the time to read my note to you. We appreciate you being a member of our Hyatt Wild Oak Ranch Family.
I personally invite you to meet some of our department staff and me at our weekly owner’s meeting every Wednesday at 9:30 a.m., located at the resort Front Desk Lobby. We are here to answer any and all of your questions.
Mike Riley Director of Sales and Marketing Phone: +1 210 647 9505 mike.riley@hyattvoi.com
CONTACT INFORMATION Resort Manager | Atif Awan | Phone: +1 210.647.9300 Director of Sales and Marketing | Mike Riley
GENERAL INFORMATION Check-In: 4:00 p.m. | Check-Out: 10:00 a.m. Front Desk Hours: 7:00 a.m. – 11:00 p.m. | After Hours Security: +1 210.861.1936
Hyatt Wild Oak Ranch
Spotlight
EMPLOYEE SPOTLIGHT
Tiffany Hyatt Wild Oak Ranch is proud to showcase Tiffany Anascavage-Lorenz, our Housekeeping Coordinator and Employee of the Year for 2015. Tiffany was born in Harrisonburg, Virginia. Her family moved to Kentucky for five years and then settled in San Antonio. Tiffany graduated from UTSA in 2010 with a bachelor’s degree in psychology. Tiffany started working at Hyatt Wild Oak Ranch in March 2013 as a JB’s Pool Server/Ice House Attendant. Due to her great customer service skills, Tiffany transferred to the Front Office as a Front Desk agent. Her determination to learn and grow continued at the Front Desk. In April 2015, Tiffany joined the housekeeping team as the Housekeeping Coordinator, where she is the heart of the housekeeping operations. To further communicate with our bilingual team, Tiffany has made efforts to learn Spanish by taking classes. Tiffany loves to spend time with her mom, and boyfriend of three years. They love to cook and create different vegan recipes. Her favorite is acorn squash! Tiffany enjoys working out and pampering her three cats.
From the Concierge Team The Concierge team is here to assist with all your vacation planning needs, including area maps, restaurant reservations and local attraction tickets. Furthermore, they have a fun welcome gift for our members. The gifts change often, so swing by the Concierge desk located in the resort Lobby and see what we have in store for you on your next visit.
Your Upgraded Interval Membership
Now With
Even More Benefits!
How do you make an upgraded Interval International membership even better? You add more value, more power, and more flexibility! Introducing a new suite of fantastic benefits—available right now to Interval’s upgraded members. Interval Experiences: Exchange your points toward exciting and unique adventures. Golf Connection: Play like a member, with access to nearly 900 private courses across the U.S. and Canada. Dining Connection: Eat like a celebrity—with special amenities such as kitchen tours and table visits from the chef—when you reserve in advance through Dining Connection. City Guides: Discover hot restaurants and shops, nightlife options, sightseeing musts, and more! Learn more at IntervalWorld.com or call 800.INTERVAL.
Hyatt Wild Oak Ranch
Resort News
Certificate of Excellence
Property Upgrades GOING GREEN Our housekeeping and green team have added recycle bins in all of the units in addition to our other efforts to support the planet. We have further partnered with the Clean the World organization (www.cleantheworld.org) to recycle used soap and plastic bottles discarded at the end of your stay. Furthermore, we are now using recycled to-go containers in all of our food and beverage outlets. SOFT GOODS UPGRADE IN ALL UNITS We hope you are enjoying the refreshed look of all the units. In the first quarter of 2016, we further enhanced our soft goods remodeling by changing the main carpeting in Mountain Laurel and Persimmon Buildings. We continue to focus on the project in the last quarter of 2016 for Live Oak and Mesquite Buildings. OUTDOOR POOL SLIDE UPGRADE We have replaced the outdoor slide due to the wear and tear of the old slide. This will further enhance the slide experience of our thrill seekers.
In 2016, Hyatt Wild Oak Ranch was awarded its sixth consecutive Certificate of Excellence by TripAdvisor for consistently earning great reviews from travelers like you. For more information on Hyatt Wild Oak Ranch on TripAdvisor, or if you would like to share some of your favorite memories with us in a review, please visit www. tripadvisor.com and search for Hyatt Wild Oak Ranch.
New This Year! MAGIK THEATER The fun continues with Magik Theater, our new 2016 activity addition, which is San Antonio’s premier professional family theater. The theater will be bringing two new shows to your very own Hyatt Wild Oak Ranch. • Rumpelstiltskin • Goldilocks, a Musical with Bears A must-see for the families (small fee applies). More information available at check-in from our Cactus Connection guide or visit www.magiktheater.org.
Hyatt Residence Club has gone SOCIAL! Share your experiences and photos with us. Like us at facebook.com/ HyattResidenceClub. Enjoy vacation inspiration, tell us about your vacations and tag us in your fun photos to let us know what you’re up to on property.
Follow @HyattResidenceClub on Instagram. Share your amazing photos of our properties by checking-in or hashtagging the property name. We #regram the best!
We take your vacations personally. Let us know how we’re doing on TripAdvisor.
Hyatt Wild Oak Ranch
Vacationing News
Do you know someone who needs a vacation?
TripAdvisor has announced their
2016 Certificate of Excellence winners A “Certificate of Excellence” is awarded to accommodations, attractions and restaurants that consistently earn great reviews from travelers. Thirteen of our properties were recognized:
Vacations are brief shining breaks where we escape the daily routine to rest, rejuvenate and reconnect resulting in memories that last a lifetime. Now is the time to share your secret for extraordinary escapes. With our Hyatt by Invitation referral program, the people closest to you get a taste of membership—and you get rewarded if they join Hyatt Residence Club.*
Give them the key to the world! Share your Hyatt Residence Club Referral ID (available by calling your Member Services representative) and have your friends and family call us at 888.223.4416 to see if they qualify for a special vacation offer. * Members and their referrals must meet certain qualification to participate in Hyatt by Invitation, the Hyatt Residence Club referral program. To view the complete terms and conditions, visit hyattresidenceclub.com and log into the Member Clubhouse. Any of your friends and family members who accept a vacation offer will be required to attend a 90-minute informal presentation on Hyatt Residence Club.
• Hyatt Beach House
• Hyatt Piñon Pointe
• Hyatt Coconut Plantation
• Hyatt Siesta Key Beach
• Hyatt Grand Aspen
• Hyatt Sunset Harbor
• Hyatt Highlands Inn
• Hyatt Wild Oak Ranch
• Hyatt Ka’anapali Beach • Hyatt Main Street Station • Hyatt Mountain Lodge
• Hyatt Windward Pointe • The Residences at Park Hyatt Beaver Creek
This is a very exciting honor for our resorts to receive and we would like to extend our appreciation to our members and guests for sharing their vacation experiences.
Exclusive Incentives We want to be sure you get the most out of your membership by showing you ways you can expand your vacation opportunities. Hyatt Residence Club offers exclusive incentives for referrals, upgrades and new week purchases, so be sure to ask how you can build your portfolio during your next stay.
Extraordinary Resorts
Exclusive Locations
Hyatt Piñon Pointe Sedona, Arizona
Hyatt Grand Aspen Aspen, Colorado
Hyatt Mountain Lodge Avon, Colorado
The Residences at Park Hyatt Beaver Creek Beaver Creek, Colorado
Highlands Inn, a Hyatt Residence Club Resort Carmel, California
Hyatt Main Street Station Breckenridge, Colorado
Hyatt Coconut Plantation Bonita Springs, Florida
Hyatt Beach House Key West, Florida
Northstar Lodge, Hyatt Residence Club Truckee, California
Hyatt Sunset Harbor Key West, Florida
Hyatt Windward Pointe Key West, Florida
Hyatt Siesta Key Beach Siesta Key, Florida
Hyatt Wild Oak Ranch San Antonio, Texas
Hyatt Ka’anapali Beach Maui, Hawaii
Hyatt High Sierra Lodge Incline Village, Nevada
Hyatt Hacienda Del Mar Dorado, Puerto Rico
Call us or visit the website today – book your week now!
1-800-GO-HYATT HV Global Group, Inc. independently owns and manages the Hyatt Residence Club program and uses the Hyatt Vacation Ownership name and other Hyatt names and marks under license from an affiliate of Hyatt Hotels Corporation. The right to use the Hyatt names and marks shall cease if such license expires or is revoked or terminated. Hyatt Hotels Corporation and its affiliates make no representations, warranties, or guaranties with respect to the resort or the Hyatt Residence Club program. HV Global Group, Inc. is not an affiliate of Hyatt Hotels Corporation.