D E S T I N AT I O N Hyat t K a’an apali B e a ch 2016 • Issue 1
A Message from the Resort Manager Aloha to All, We had an outstanding first year of operation in 2015. It was great to welcome and meet so many of our owners over the past year. For many of you it was a welcome back greeting. It is always fun to see a familiar face back to enjoy more time at your home on Maui. This past year has allowed for the resort to mature and evolve into the upscale Hawaiian destination we all envision it to be. Our associates continue to be the one of our greatest assets. Many of you have taken the time to provide great feedback regarding the service and aloha that the team has provided. It is great to share that info with the associates; it is such a positive motivator. Many from our opening team are still with us today. Some have moved on to other opportunities elsewhere and others have been promoted to new positions within the resort. This year you may see that same smiling face in a different location. The Hyatt Residence Club culture prides itself on promotion from within, and seeing qualified individuals being able to take steps to further their careers with us is a great joy.
Your customer feedback, comments, letters and social media postings have been great. We have been able to use many of your suggestions and comments to modify and streamline our operations. Change is good and we will to continue to make positive changes to further enhance the resort experience as we move forward. Some upcoming changes already in the works for 2016 include the installation of boilers to improve the pool heating. We are enhancing the F&B service bar and taking steps to modify the front entrance area to assist in better managing those rare days when we see inclement weather. We look forward to seeing all of you at some point over the year and hope that your travels bring happiness to you and your family. A Hui Ho (until we meet again),
Jim Cooper, Resort Manager
Book your week now! 1-800-GO-HYATT hyattresidenceclub.com
Hyatt Ka’anapali Beach
Resort Update
A Message from the Sales and Marketing Team The team from Hyatt Ka’anapali Beach continues to look for and create opportunities for our owners to get the most out of their Hyatt Residence Club ownership experience. Additionally, we have been able to assist many owners in adding to their Residence Club portfolio and expanding their vacation destination opportunities. The Hyatt Residence Club continues to offer great incentives for referrals, upgrades and new week purchases, and we look forward to meeting you on your next stay.
CONTACT INFORMATION Resort Manager | James Cooper | James.Cooper@hyattvoi.com | Phone: +1 808.662.1000 Director of Sales and Marketing | Michael Berliner | Michael.Berliner@hyattvoi.com | Phone: +1 808.662.4700
GENERAL INFORMATION Check-In: 4:00 p.m. | Check-Out: 10:00 a.m. | No Smoking, No Pets
Hyatt Ka’anapali Beach
Spotlight
EMPLOYEE SPOTLIGHT The Resort Engineering/Water Features Department is a small group of nine skilled men tasked with the huge responsibility of maintaining all of the physical and mechanical components of the 131 resort units, pools and food and beverage equipment. Each valued associate has been selected to work here because of their high level of skill and knowledge, their passion for hospitality and their ability to provide aloha.
Water Features Team Our water features team is in charge of maintaining the pools and ponds on the resort grounds, which include five pools, two hot tubs and ponds. We are talking about over 228,000 gallons of water that this team maintains on a daily basis; working to keep it all clean and properly balanced is a full-time job! The team receives frequent recognition from guests and owners at the pool deck and many positive mentions on our customer surveys. These gentlemen take great pride in maintaining a clean and safe environment for all.
Engineering Team Our Engineering Team has worked hard to learn and maintain the systems ever since we opened the building. They were instrumental in assisting the re-commissioning of all the guest room appliances and major equipment throughout the property. Our small resort has more than a dozen pool pumps, a chlorine generator, two 140-ton chillers, as well as solar panels, generators and many other mechanical systems that need to be maintained and monitored. Add to that all the appliances and equipment in each unit, and you can imagine the enormity of the tasks that they handle! The team now continues to perform preventative maintenance on the major equipment in order to maintain our LEED certification. These men also work to master their authentic hospitality skills with each guest and owner to ensure all have what is needed during these important vacation days. We have received many positive mentions on our customer surveys and online reviews about their work and we appreciate the feedback.
Hyatt Ka’anapali Beach
Spotlight
OWNER SPOTLIGHT
Mr. & Ms. Smith Hyatt Residence Club, Ka’anapali Beach Maui recently had the honor of welcoming Michael and Reylen Smith home for their first stay since becoming Hyatt Residence Club Maui owners. The Smith family was gracious enough to allow us to turn the spotlight on them as our second family to be highlighted in our Destinations Newsletter. Michael and Reylen have been coming to Maui for the past six years, where they have stayed at Hyatt Ka’anapali Beach. They loved it so much they decided to become owners of Hyatt Residence Club, Ka’anapali Beach. Michael shared, “When we started coming to Maui, it was so laid back and very relaxing, making us fall in love with the island. “My wife is a nurse and she needed rest and relaxation when and where we decided to vacation. When in Maui, anywhere you look you see beauty. The freedom you feel in Maui is nice, making this the perfect place for us to relax while on vacation. That is why we keep coming back, year after year — it never gets old.” Reylen shared, “My husband and I have been coming back to Maui for years, and we love it so much. We became owners in 2014, when it was still under construction. We love everything about the property, including the well-appointed rooms, beautiful kitchens, larger lanais, amazing views, the list goes on—the Lahaina Provision Company marketplace is an excellent addition, as well convenient if you don’t want to go off property for eats, drinks, etc. The service cannot be beat, from valet parking to the housekeeping and any other service that we asked for; it was provided to us with a quick response. The staff was so attentive to us, the sharing of ‘Aloha’ was never left out when interacting with us as owners and guests each and every chance they had. We have no regrets for becoming an owner at Hyatt Ka’anapali Beach.
“We are certain in the near future this property will be the BEST at Ka’anapali Beach. We are very happy to be part of this beautiful property, part of the Ohana. “The location, the view and, of course, the infinity pool truly make it the perfect holiday spot for us. My husband and I love Ka’anapali Beach so much that deciding to be part of this amazing place, to not only visit but also feel as if we are welcomed home each and every time, is one of the best things that we ever could have done. “Right now this is our personal getaway; we are really enjoying it and we are already excited to return back next year. Anywhere you look there is beauty. It is the most beautiful property in Ka’anapali. They did a great job landscaping the grounds around the pool. Love it! Love it! Love it! Too bad we have to wait another year to visit. This is the only sad part for us. We love spending our days by the pool enjoying the amazing service. As owners we have our own lounge chairs set up for us daily with VIP owner towels, waiting, ready to enjoy. Can’t get that level of pool service anywhere else, I’m sure. It is those little things, special attention to detail, that certainly makes our vacation home at Hyatt Ka’anapali Beach the best. Things we appreciate the most, as an owner, are provided to you, at the same time, being recognized as an owner throughout the stay really makes it feel like ‘home away from home.’ “Thank you to all the staff who made our stay memorable.”
Hyatt Ka’anapali Beach
Resort News
O N - S I T E AC T I V I T I E S U P DAT E
Crab Hunting Bring your flashlights and watch your toes! Crab hunting at night is always a blast as Lauren leads you on an adventure of a lifetime.
Fitness Update
Fishing with Roger! One of our most popular activities is fishing in the Aloha Creek! With Roger’s fishing experience, you are sure to catch yourself some lunch (Just kidding! We catch and release.). Siblings Cameron and Emma had a blast catching the largest fish of the day. Great teamwork and congratulations!
Hula Lessons If you have never taken hula before, haven’t danced in a while or would like to experience our style of hula, this is the best place to start. In-depth instruction is given on the first set of hula steps along with a few basic hand motions with our Recreation team daily.
In partnership with the Hyatt Regency Maui, the Hyatt Ka’anapali Beach Resort is excited to announce a fitness class that is available to all owners and guests! Our innovative and exciting fitness schedule offers a wide variety of classes, including the unique Beach Boot Camp, H2O Boot Camp and Hula Fit. Currently, we offer as many as five classes per day and classes change weekly, so take a look at the schedule when you arrive so you can stay fit while enjoying your vacation.
Hyatt Ka’anapali Beach
Resort News
Your Key to the World. As an Interval member, you can trade your points for new vacation experiences in exciting destinations around the globe. Just go to IntervalWorld.com, click the Exchange tab, and begin searching for your perfect escape. If the week you want is available, you will receive an instant confirmation. If it’s not available, place a request and allow Interval to do the searching for you.
The only hard part is deciding where to go!
Hyatt Residence Club has gone SOCIAL! Share your experiences and photos with us. Like us at facebook.com/ HyattResidenceClub/Check-in during your visits, tag us in your fun #vacationenvy photos and let us know what you’re up to on property.
Follow@HyattResidenceClub on Instagram. Share your best shots of our properties by using #HyattResidenceClub.
We take your vacations personally. Let us know how we’re doing on TripAdvisor.
Hyatt Ka’anapali Beach
Vacationing News
You love Maui. So why not invite your friends to fall in love, too? Share the freedom of being on island time, the sweet smell of ocean mist mixed with tropical hibiscus and the luxurious amenities you can only find at your home-awayfrom-home. Introduce your friends to Hyatt Ka’anapali Beach Resort and you may be eligible for valuable rewards when they join Hyatt Residence Club.
Do you know someone who needs a vacation?
Know someone you think may love Hyatt Ka’anapali Beach Resort just as much as you? Have them call +1 808.280.7520 for more information about exclusive referral vacation offers and how they can see the world through Hyatt Residence Club.
From here you can
see the world.
Hyatt Residence Club members enjoy unparalleled vacation opportunities in regionally inspired residentialstyle properties with the quality of the Hyatt brand. Membership in Hyatt Residence Club offers customized, flexible travel options tailored to the most discriminating of vacation lifestyles. • Experience your Home Resort every year • Exchange within the Hyatt Residence Club collection of resorts • Discover the world of Hyatt via the popular Hyatt Gold Passport ® guest loyalty program •E xplore new destinations through Interval International’s network of more than 2,900 resorts worldwide
Vacations are brief shining breaks where we escape the daily routine to rest, rejuvenate and reconnect resulting in memories that last a lifetime. Now is the time to share your secret for extraordinary escapes. With our Hyatt by Invitation referral program, the people closest to you get a taste of membership—and you get rewarded if they join Hyatt Residence Club.*
Give them the key to the world! Share your Hyatt Residence Club Referral ID (available by calling your Member Services representative) and have your friends and family call us at 888.223.4416 to see if they qualify for a special vacation offer. * Members and their referrals must meet certain qualification to participate in Hyatt by Invitation, the Hyatt Residence Club referral program. To view the complete terms and conditions, visit hyattresidenceclub.com and log into the Member Clubhouse. Any of your friends and family members who accept a vacation offer will be required to attend a 90-minute informal presentation on Hyatt Residence Club.
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Call us or visit the website today – book your week now!
1-800-GO-HYATT HV Global Group, Inc. independently owns and manages the Hyatt Residence Club program and uses the Hyatt Vacation Ownership name and other Hyatt names and marks under license from an affiliate of Hyatt Hotels Corporation. The right to use the Hyatt names and marks shall cease if such license expires or is revoked or terminated. Hyatt Hotels Corporation and its affiliates make no representations, warranties, or guaranties with respect to the resort or the Hyatt Residence Club program. HV Global Group, Inc. is not an affiliate of Hyatt Hotels Corporation.