IAPCO DAY – SURVIVING & THRIVING
ESPRESSO EXCHANGES Espresso Exchanges encourage open conversation, in a small
Outcomes: Key to success in a crisis
group, on topics of concern or those affecting members at the
• Communicate – speak in one voice, put yourself in front
current point in time. To enable frank debate, such Exchanges
of your people, your customers
are not recorded or content made public, except for a few key
• Empower your people, give credit where credit is due
takeaway observations that may be of benefit to others.
• Empathy – provide the human touch, getting closer to
ORGANISATIONAL LEADERSHIP
your staff, feel their pain • Trust – have trust in your staff
Moderator: Nicky McGrane, CPI Destination Partner representative: Angela Jefferies, Destination Toronto
• Humility – be humble, get in the trenches and understand what they are doing • Resilience – be able to motivate your staff during the tough times
Questions raised to frame the discussion:
• Listen – to the good and the bad
1. Structure - what is your management architecture?
• Be kind – to everyone around you
2. Culture – what are your core values? 3. Empower – are you accessing the full potential
of your team?
4. Empathy – humane leadership 5. People – retention and engagement
Powering the IAPCO Day & GA
Technology for Communications
HYBRID & VIRTUAL EVENTS AV & ICT SPECIALIST
2020 events experience +130 8 +100 +700 +80
Onsite events Hybrid events Virtual events Webinars Live from our studios
+48k 1250 +185k +20k +5200
Registered users Speakers managed Live session views Virtual booth views Questions to speakers
Florence | Rome | Milan Headquarter Via dei Perfetti Ricasoli 94/96 50127 Florence info@tecnoconference.it +39055 32692.1 www.tcgroup.it
| March 2021 11
