Annual Awards Commemorative Program 2022

It is an absolute honour to open Icon Group’s 2022 Commemorative Annual Awards Program and introduce this year’s exceptional finalists.

Our individual and team finalists have truly demonstrated Icon’s values in their achievements throughout the year, all of which are nothing short of remarkable.

2022 has undeniably been another challenging year as we have faced the ongoing impacts of a pandemic, along with natural disasters across our regions. Despite this, Icon’s teams have banded together to navigate and overcome anything thrown their way –delivering the best care possible for our patients and showing extraordinary commitment to our customers and each other.

Showcased within these pages are examples of how our people are going above and beyond – from improving processes and changing patients’ lives, to helping deliver Icon’s global expansion so we can bring the best care possible closer to home for more people who need us.

Also in this program we celebrate those marking momentous service milestones at Icon Group, a huge achievement and something to be commended.

I am beyond proud to lead this phenomenal team – thank you for your dedication, invaluable contribution, and unwavering belief in our mission.

Congratulations to our 2022 finalists on this excellent achievement.

– Mark Middleton OAM, Icon Group CEO

我很榮幸能為ICON集團2022年年度獎項紀念特刊作致辭，並向大家介紹今年傑出的入圍成員。

每位個人及團隊獎項的入圍成員均努力貫徹ICON集團的價值觀，創造出色的成就。 2022年依舊挑戰重重。在這一年間，我們受持續疫情影響，部份地區更遭受自然災害的影響。不 過，ICON的成員們團結一致，克服了重重挑戰，為我們的患者提供優質的醫療護理服務，向我們 的客戶和彼此之間展示了非凡的奉獻精神。

此特刊記載著團隊成員的傑出表現，從改善工作流程和改善患者生活，以至幫助ICON集團拓展 全球業務，使我們能夠為更多有需要人士提供優質的醫療護理服務。

另外，在此特刊中，我們更會向在ICON集團中創下重大服務里程碑的成員們送上祝賀，以表揚他

VALUE AWARDS ENERGY

Energy Award:

Bringing a positive energy to everything we do.

Icon Group Annual Awards 2022

ENERGY

ALEX CAMBRIDGE

Recruitment Advisor, Corporate Office Brisbane, Australia

Alex’s wealth of expertise and contagious positive energy has enhanced Icon’s recruitment process. Alex is proactive and is able to align site objectives with each hiring decision. This has resulted in improved candidate experience, a decrease in hiring time, especially for our busy sites, and stronger — more connected teams. In addition to Alex’s already busy workload, he often fields last-minute — urgent hiring requests, which he takes in his stride. Alex has helped create an exceptional onboarding experience and sets new team members up for success in their roles with his enthusiasm and radiant energy that have a cascading effect on those around him.

GEORGINA ALEFOSIO

Production

Technician, Compounding Mount Kuring-gai, Australia

Georgina is an active demonstration of our Energy value. While the pandemic has taken a significant toll on the wellbeing and energy of many — team members like Georgina are more crucial than ever. In addition to being fantastic in her role as a production technician, Georgina has a unique ability to energise, inspire, and create connection with her peers. She goes out of her way to ensure new team members feel genuinely welcomed, greeting them and going the extra mile so they feel a part of the team from the very beginning. Georgina is also the first to make sure team members are working safely and are avoiding injury by reminding them to take it slow and reiterating the importance of stretching. Regardless of how challenging the workload may be — Georgina has an enthusiastic can-do attitude that rubs off on those around her, it is truly noticeable when she is not on site. This in turn supports the production team to bring more value to the patients and clinicians who rely on us.

HELEN WILSON

Nurse Manager, Icon Cancer Centre Chermside, Australia

Helen is a shining example of how you contribute to your work environment is just as important as what you contribute. In addition to being a highly skilled nurse unit manager, Helen is a compassionate, approachable, and supportive leader who exudes positive energy. She goes above and beyond to ensure all team members feel included and supported to do their jobs well. Even while balancing a heavy workload, she will find time to connect with and invest in the professional development of each team member. On multiple occasions, Helen has taken on a significantly increased workload to allow her nursing team to attend training sessions or conferences of professional interest to them. Helen’s commitment to ensuring her nurses have access to lifelong learning has had cascading positive effects on the research team who are now working with an Icon nursing team that is incredibly competent and well versed in Good Clinical Practice (GCP), the international accreditation governing how clinical trials are run. Although a mandatory certification for all research team members, this is not common for nurses at a site level or across the healthcare industry. As a result of Helen’s incredible support, her team has now become the first group of nurses to complete formal training and become accredited themselves. Helen has championed cross-divisional collaboration and increased her team’s capacity to deliver better care for our patients. This opportunity has now been paid forward on multiple occasions with her team members sharing their learnings with others. Thank you Helen for your iconic energy.

ENERGY

KAITING LEONG

Pharmacist in Charge/Clinical Pharmacist, Epic Pharmacy Rockingham

Kaiting is a positive, energetic leader whose passion, dedication, and compassionate leadership style has already made a material difference to the team at Epic Pharmacy Rockingham. Changes and challenges in the workforce had started to significantly impact workflow, resulting in some disappointing feedback from doctors and an overwhelmed, inexperienced new team. Kaiting was seconded to the role of Oncology Team Leader, and she has been instrumental in re-engaging the team and improving how we support our patients and clinicians. Since Kaiting joined, the pharmacy has received fantastic feedback from both hospital staff and patients. Epic Pharmacy Rockingham is now going from strength to strength under Kaiting’s leadership.

LUCAS BILLINS

Workflow Planner, Compounding Mount Kuring-gai, Australia

They say outstanding leadership starts with an open mind, a positive attitude, and a desire to make a difference. Lucas has all three of these qualities in abundance. He is a pillar of enthusiasm for the team members he supports, and his flexible leadership style has allowed him to build an incredibly dynamic workforce. In a busy compounding facility, it can be difficult to forward plan beyond day-to-day operations, yet Lucas manages to do this and more. Over the last year, Lucas has made several improvements to production workflow that have streamlined many old processes, giving team members more time to focus on further training and development. Lucas is a well-respected energetic leader who we are fortunate to have working for Icon.

MEGAN CLARK

General Manager Revenue & Service Relationships, Corporate Office Brisbane, Australia

Few people can join an organisation and make the kind of iconic impact Megan has in such a short space of time. Megan energises her workplace with her tenacity, positivity, and willingness to roll up her sleeves and challenge the status quo. Over the last couple of years, as the pandemic has disrupted work routines, some practice management processes have been a little overlooked. Since joining the organisation, Megan has streamlined billing and accounts processes which have significantly improved day-to-day operations at the site level. This has given much-needed time back so our busy team members on-site can focus on caring for patients. In addition to this incredible achievement, Megan has successfully negotiated upgrades to health fund contracts, which has resulted in better value for our patients and people.

NEIL LAM

Oncology Pharmacist, Icon Pharmacy River City, Australia

Neil consistently goes above and beyond to provide the best clinical service possible to our patients, doctors, and nursing professionals. Neil is an energetic leader and a fantastic mentor who is committed to learning and investing in ongoing professional development (mostly in his own time). Neil has been key in the development and education of many of his team members and is a valued expert for the entire Icon pharmacy network. His enthusiasm for and dedication to overall excellence is a huge benefit to the entire Icon Wesley team, and indeed the pharmacy division. Thank you for your dedication to our patients and for living our values.

ENERGY

PUSHKAR DESAI

Senior Medical Physicist, Icon Cancer Centre Gold Coast University Hospital, Australia

Pushkar’s positive energy, enthusiasm and passion for his work is contagious and is evidenced by the incredible impact he and his team have made in reducing the global cancer burden. Pushkar successfully led a project to create stereotactic radiation therapy courses that would be later made available for all team members to access on the Group Learning Platform. These training modules are now used globally to train our physics teams and ensure that our patients consistently receive the best care possible. The way that Pushkar was able to amplify knowledge sharing across the organisation is truly iconic. Pushkar does not shy away from a challenge, and this energy has allowed him to accomplish great things and make a real difference in the lives of our patients.

SHAFINAZ BINTE ABDUL KADER

Patient Service Officer, Icon Cancer Centre Farrer Park, Singapore

Shafinaz exceeds expectations — every day. Her peers overwhelmingly nominated her for her boundless positive energy and the way in which she builds trust by honouring commitments. Shafinaz can always be counted on to not only follow through on every request but to go above and beyond fulfilling it. She is well-loved by her team members and frequently goes out of her way to assist patients, even when the ask is totally out of scope for her role. Shafinaz truly demonstrates what it means to live our values at Icon. Thank you for your passion, dedication, and integrity — it does not go unnoticed.

TAMATHA LUCKHURST Pharmacy Division Administrator, Corporate Office Brisbane, Australia

Tamatha is a quiet achiever with a contagious positive outlook and calm energy. She is a coordination champion who works hard in the background to keep the pharmacy division working together as one cohesive unit. She often works out of hours and manages complicated schedules — no ask is too big for her. Tamatha genuinely cares about the people she supports and her high attention to detail ensures team members feel confident with their travel plans and are better equipped to do their jobs well. She is truly iconic, with boundless energy for her team, patients, and Icon Group.

TRACEY MCINTOSH

Administration Officer, Icon Cancer Centre Bowen, New Zealand

Tracey is a positive energiser who we are fortunate to have in a role that is often the first point of contact for patients and team members. Tracey demonstrates and cultivates compassion, trust, integrity, and dedication within the workplace, and as a result, everyone around her flourishes. New to the organisation, in the middle of a pandemic and during a period of significant staff absence, Tracey was the sole administrator for the Bowen team. Always with a smile, Tracey took on the responsibility for all administrative processes associated with running the clinics for 12 doctors — she booked treatment appointments, invoiced, liaised with insurers, and supported our clinical teams to deliver the best care possible for our patients. Icon is a better place to work because of team members like Tracey.

TRACY XIE

Clinic Assistant, Icon Cancer Centre Central Building 1033, Hong Kong

Tracy is a rare gem who has a wonderful ability to generate positive energy and uplift her colleagues, even in the most challenging of circumstances. To meet the growing needs of our patients, 2022 has seen the expansion of our Hong Kong clinic. For Tracy, this has meant a significant increase in her workload. However, despite this, Tracy continues to go the extra mile to support her team members. Tracy’s positivity, kindness, and willingness to lend a hand have a huge impact on the attitude and morale of the entire team. Working with people like Tracy makes all the difference during what continues to be a difficult time for all healthcare professionals. Thank you for being iconic, Tracy — we are lucky to have you!

CONNECT VALUE AWARDS

BILLYNDE KINSELLA

Clinical Lead Radiation Therapist, Icon Cancer Centre Redland, Australia

Billynde is a phenomenal leader who makes her team members feel valued for who they are, connected to their team, and ultimately to the greater purpose of their work. She works tirelessly (often behind the scenes) to ensure the smooth running of the Redland site. Billynde actively engages stakeholders and keeps the lines of communication open so all team members are tracking with important work and can access news and updates quickly and efficiently. This greatly benefits Redland patients but takes considerable effort on top of an already extensive workload. Billynde has a calm and collaborative leadership approach that inspires, motivates, and reassures her team that all obstacles can be overcome. Recently a doctor requested a simulation and imaging technique not typically provided by the Redland centre. Driven by her commitment to delivering the best care possible, as close to home as possible, Billynde went above and beyond to ensure that this treatment could be performed safely and effectively, and that the team were well

DEAN HOCEK

Senior Radiation Therapist, Icon Cancer Centre Rockingham, Australia

Dean does a fantastic job at making team members feel connected and included. He has a knack for driving engagement and leading with empathy. Dean joined the Icon Cancer Centre Rockingham team as Senior Radiation Therapist at a complicated juncture — tasked with building and managing a new and inexperienced team during a period of organisational change amid a pandemic. Driven by a passion for his work, Dean has worked hard to develop a fantastic team and create a connected, supportive workplace culture. Dean runs the footy tipping, ‘Movember’ awareness, and sends out a weekly funny Deans Meme on a Friday, bringing a lightness to the team, which has been incredibly well received. Dean has also been instrumental in developing the radiation therapy program in Mainland China, which is an iconic achievement on top of his already busy workload. Dean is an emerging leader with Icon Group who has already made an incredible impact in his short time in the role.

GRACE MCLOUGHLIN

Senior Marketing Officer, Corporate Office Brisbane, Australia

Grace is a fantastic collaborator and an emerging leader at Icon. She has a can-do attitude and generously shares her knowledge and expertise with her peers. Grace is passionate about improving the lives of our patients, and this is demonstrated by her unwavering commitment to the more than 50 doctors she has supported this year to grow their practices. In addition to delivering a full suite of marketing support to our doctor network, she has also stepped up to support our pharmacy division. Grace led the implementation of our new Ask Dr Icon series, connecting thousands of patients to important healthcare resources. Grace often works long hours behind the scenes at our corporate events, yet remains warm and welcomes attendees by name, ensuring that our doctors, referrers, and team members feel welcomed and valued by Icon.

HEATHER HILLS

Administration Manager, Icon Cancer

Centre Windsor Gardens, Australia

Heather is an outstanding leader who contributes to a fantastic work culture by making her team members feel valued and appreciated. She is warm, approachable and fosters belonging and connection within her team. In addition to her wonderful nature, Heather is an incredibly hard worker who has faced many leadership challenges over the past year — from staffing levels to COVID-19. Despite this, Heather’s work never wavers, and she has been instrumental in Icon’s expansion in South Australia. She was integral to the successful administration migration to ARIA, a monumental task that often saw her working weekends to minimise patient disruption. Additionally, Heather has taken on extra responsibilities of onboarding and supporting the new administration team at Noarlunga. Heather goes the extra mile every day, but more importantly she creates an environment where team members feel connected to the important work they do, and to each other

HUONG NGUYEN

Group Manager Icon Plan, Corporate Office Brisbane, Australia

The ongoing pandemic has seen us pivot and adjust to new challenges, including working remotely. Huong has been instrumental in setting the Icon Plan team up for success by establishing a strong network and open communication channels across Australia, New Zealand, and Mainland China sites. Huong’s exceptional leadership has made it possible for our global teams to connect, discuss and collaborate on ideas — furthering our mission of providing the best (radiation therapy) care possible, to as many people as possible, as close to home as possible. Huong manages a heavy workload and initiates effective workflows and processes that allow us to better serve our patients. Huong is a truly iconic leader and an inspiration to the team members who are fortunate enough to learn from her incredible expertise.

KATHY CHENG

Clinic Assistant, Icon Cancer Centre Ocean Centre, Hong Kong

In Kathy’s short time at Icon Cancer Centre Hong Kong, she has already made an incredible impact on her team. A true professional, Kathy is an engaged and extremely capable team member who is fully involved in and enthusiastic about the work she does. She is collaborative and fosters a positive and connected workplace, which has been instrumental to the success of Icon Cancer Centre Ocean Centre. Kathy is dependable and goes above and beyond to help others — often working late to prepare the clinic and ensure patient files are ready for the following day. Kathy, thank you for keeping your team connected and your unwavering dedication to providing the best care possible for our patients.

KIMBERLY SORIANO

National Trials Coordinator, Compounding Mount Waverley, Australia

Over the last year, Kimberly has successfully managed over 200 clinical trials of varying complexity. Although this important work has allowed Slade Health to reach more patients with our research, it has also resulted in an increased workload for Kimberly. Taking all of this in her stride, Kimberly remains unbelievably calm under pressure and continues to work tirelessly to ensure that her team delivers the exceptional service Slade Health is known for. Beyond the recognition she has received from her peers, two of our largest customer groups, St Vincent’s Public Hospital in Sydney and Te Toka Tumai in Auckland, have given Kimberly extremely high praise for her excellent organisation and professionalism. Over the last year and a half, Kimberly has transitioned around 30 clinical trials from St Vincent’s Public Hospital to Slade Health. Her calm and considered approach to tackling roadblocks have made this a smooth process for all involved. Kimberly is a true icon who understands our vision and does an excellent job connecting life-changing research with our patients and customers.

LYNDA TRAN

Pharmacy Technician, Slade Pharmacy Clayton, Australia

Lynda has a unique ability to make those around her feel important and valued. She embodies our Connect value — leading with kindness, she builds and maintains solid relationships with our patients, team members and stakeholders. Many patients who come into the pharmacy are undergoing IVF treatment and consequently have high emotional needs. Lynda is incredibly empathetic (even in the most challenging patient interactions) and has a wonderful ability to connect with people and alleviate their fears. Lynda remembers patients’ names, their little life details and where each person is up to in their treatment journey. She gives her time selflessly to the service of others and leaves a lasting impression. On many occasions, patients have returned to the pharmacy just to share a life update or show Lynda their sonogram even when they don’t need any medication. She is a beloved Slade Pharmacy team member, but her ability to connect means she is equally the heart and soul of our partner clinic, Monash IVF Clayton, driving celebrations with her legendary baking and championing professional recognition days. Lynda keeps our patients at the heart of everything she does, even doing home deliveries outside of her work hours to ensure patients can complete their treatments without disruption. Icon is a better

PAUL WITHERSPOON

Pharmacy Manager, Epic Pharmacy St Andrew’s Toowoomba, Australia

Paul comes to work with a smile every day and a collaborative spirit, regardless of the circumstances. Over the last 12 months, the frontline pharmacy workforce at Epic Pharmacy Toowoomba continues to be faced with post-pandemic workforce challenges and changes to hospital processes directly impacting the pharmacy. Dedicated to his patients and team members, Paul has gone above and beyond to plug these gaps and ensure there is no disruption to patient care. Paul is a flexible, approachable, compassionate leader who fosters collaboration across disciplines and creates a supportive, connected work environment. Thank you, Paul, for your iconic leadership.

PRITI PRASAD

Pharmacy Manager, Slade Pharmacy Mornington, Australia

With her collaborative leadership style, Priti inspires her new team to live the Icon values. Priti joined Slade Pharmacy Mornington under challenging circumstances from both a customer and local health service perspective. Tasked with the responsibility of reinvigorating her workforce and leading change, Priti rose to the challenge and has successfully rebuilt these valuable connections over the past ten months. Priti has taken feedback in her stride and has used this to identify opportunities to streamline old processes and forward plan ways we can better serve our local community. Priti coaxes the best from each team member and is a highly valued leader at Icon.

URSALA MAHESAN

Production Supervisor, Compounding Mount Kuring-gai, Australia

Ursala is a highly valued internal collaborator who keeps her frontline workforce connected and in sync. As an oncology production supervisor, Ursula ensures production runs smoothly. She manages multiple teams with varying levels of experience and is in constant communication with various areas of Slade Health, including quality, training, and logistics. In addition to maintaining a cohesive workflow, Ursala is passionate about team connectedness — going above and beyond the scope of her role to create a social and events committee for her Slade Health team members. Ursala is well-loved by her peers and an inspiration for future leaders.

XIAOYAN WANG

Nurse Manager, Icon Cancer Centre Gleneagles, Singapore

Xiaoyan plays an integral role in patient care at Icon Cancer Centre Gleneagles. As the senior staff nurse, she goes above and beyond to ensure the highest standards of care are met for our patients and inspires her peers to model the same. Xiaoyan embodies our core value of Connect, encouraging and championing team member and cross-department collaboration. Xiaoyan recently stepped into a more senior leadership role and has done an outstanding job building an engaged team. In almost five years at Icon, Xiaoyan has emerged as a truly iconic nursing leader, demonstrating a commitment to our values, passion for her work, and an unwavering commitment to her team and our patients.

VALUE AWARDS INNOVATE

ways of doing what we do.

FIONA MALLON

Nurse Unit Manager, Icon Cancer Centre Concord, Australia

Committed to placing our patients at the heart of everything we do, Fiona, in her relatively short time at Icon, has continued to explore ways to innovate and amplify our patient offering. In addition to successfully leading the opening of our new cancer centre at Concord, Fiona pioneered the ‘What matters most to you’ initiative that has recently been rolled out across the Icon network. The initiative was brought to life in pre-accreditation discussions about ways we could further empower our patients to self-advocate, while supporting meaningful conversations that promote shared healthcare decision-making. The ‘What matters to you’ cards are included in each patient information pack, with responses documented and reviewed throughout the treatment journey because patient goals may change — and that’s okay. Understanding what matters to our patients within the larger context of their lives supports us in delivering the best care possible. This incredible achievement is an active demonstration of our organisation’s fantastic team member-led innovation. Thank you, Fiona, for being iconic — we are lucky to have you.

GLENN VALOPPI

Glenn single-handedly manages the antimicrobial stewardship (AMS) program for the hospitals our pharmacy services across the Epworth Group. Each time a hospital undergoes accreditation, he is the only representative named for exemplary attention to the standard — ensuring our hospitals deliver the highest and most appropriate levels of care. Glenn is not only an expert in the AMS space but also a mentor, advocate, and educator for our hospital customers. Glenn is innovative and has the expertise to provide a lens of clarity to challenging clinical scenarios, for which he is frequently asked to provide opinion. Glenn is an asset to the organisation and an inspiring leader for upand-coming team members at Icon.

Antimicrobial Stewardship Pharmacist, Slade Pharmacy Richmond (Hospital), Australia

JACKY IP Operations Manager, Icon Corporate Office Hong Kong

Since joining Icon, Jacky has been instrumental in Icon’s expansion—assisting in setting up two new cancer centres. He is an innovative thinker who has shown strength in managing construction, IT installation, clinic licencing and workflow planning to set timelines and budgets. Jacky’s hard work and efficient resource-sharing approach meant that despite the obstacles, all targets were delivered on time or ahead of time. Jacky is an extremely valuable team member and an asset to the organisation. Thank you for your contribution to providing better, more equitable care to our Singapore and Hong Kong patients who rely on our service.

KEIRA PLON

Operations

Training Supervisor, Compounding Mount Kuring-gai, Australia

Keira was overwhelmingly nominated by her team members for being an amazing and innovative leader who can quickly pivot to meet changing demands and priorities while still supporting her team. She has been thrown many leadership challenges over the past year. Committed to ensuring no disruption in production for our patients and customers, Keira has had to consider alternate ways of getting people trained while not compromising the quality of their training. An out-of-thebox thinker, Keira has implemented several initiatives that have halved the training time for new starters and decreased overtime generally for the entire group. Additionally, Keira has taken her learnings and suggested ways in which we could boost productivity at other sites by making simple changes to the induction and onboarding process. Keira is an exceptional leader whose innovative ideas have already made an iconic impact.

KRISTEN THESSMAN

Pharmacy Practice Advisor, Epic Pharmacy Wesley, Australia

Bringing a tremendous wealth of expertise, energy, and innovation to her role each day, Kristen has successfully led multiple opioid stewardship (OS) projects across several hospital sites. She has been pivotal in creating and rolling out the new pharmacy OS program, which was introduced following the implementation of a new national standard by the Australian Commission on Safety and Quality in Health Care. It consists of a selection of interventions that can be utilised and adapted including a site self-assessment gap analysis tool, a pain management plan template, and a quality improvement research and audit toolkit. As well as her work on the OS program, Kristen’s incredible research has been published at national conferences, including the Australian Commission on Safety and Quality in Health Care. Kristen’s work has made significant contributions to our pharmacy knowledge base and to the patients who benefit from this important research.

LLOYD SMYTH

Investigator Initiated Trials Project Manager, Icon Cancer Centre Epworth Richmond, Australia

Since joining the Icon Research Team, Lloyd has delivered unwavering excellence to all aspects of our Investigator Initiated Trials (IIT) portfolio. Lloyd brings a considered and thoughtful approach to leadership but equally a willingness to learn. During the management of a new commercial partnership project, Lloyd recognised the strengths and weaknesses, took time to understand all requirements from internal and external partners, and identified solutions-based, innovative ways to fill gaps. His coordination has seen the project go from a proof-of-concept discussion to something that will come to fruition in the new year. Lloyd is collaborative, inclusive, and takes the time to listen and reflect on all experiences and opinions before moving forward on decisions. He is not afraid of a challenge and has played an active role in evolving and accelerating our innovation efforts to ensure we are keeping pace with the needs of our patients. His unrivalled radiotherapy expertise and academic knowledge have allowed him to deliver the highest quality clinical trials and provide excellent recommendations on improvements to processes, workflow, and the overall quality of our program. Lloyd is helping to shape the future of healthcare and is a huge asset to our organisation.

NICHOLAS GUENDOUL

Logistics Technician, Compounding Mount Kuring-gai, Australia

In his short time in role, Nicholas has brought fresh perspectives, objectivity and a terrific innovative mind that has already made him an asset to the Mount Kuringgai team. Nicholas is a leader and a big-picture thinker who can map out how small changes will have broader implications for overall workflow. Nicholas has made several fantastic recommendations, and it was under his leadership that we were able to finally roll out the new digital consumables ordering system. This achievement was significant for the entire team as all previous rollout attempts had failed prior to Nicholas joining Icon. Nicholas typically shies away from the spotlight — preferring to share recognition with his team. He is collaborative and often organises team-building events and brainstorming sessions to develop his team and lets all team members have a say in shaping their workflow. Nicholas is a new and innovative leader who has unbelievable potential!

MARC REINHARDT

Head of Cyber Security, Corporate Office Brisbane, Australia

Marc has distinguished himself as a true healthcare leader through his visionary approach to challenges and persistence to make a difference. Promoted into the Head of Cyber Security role in January 2021, Marc laid the foundation for defence against digital attacks across our global network, which has been critical during the COVID-19 crisis. Marc has built Icon’s cyber security team and led the implementation of the first phase of our Cyber Security Uplift Program. This program has delivered over 40 individual projects, including major changes like the introduction of multi-factor authentication and the implementation of a 24/7 security operations centre. Marc has also single-handedly led Icon’s first IS027001 implementation, which aims to establish a fully functional information security management system based on the global standard. This work will help to satisfy a range of internal and external expectations and ensure cyber security is a Group-wide continuous effort. The project is focused on implementation for Slade Health in Australia and New Zealand with the foresight to expand into other areas at Icon. Marc’s cyber security innovations have been the backbone of our digital transformation and critical to the growth of Icon. During this year’s sale process with EQT, an independent review revealed Icon Group was rated higher than a peer group of similar companies globally, reinforcing our future cyber security plans.

RENA TOH

Senior Manager Marketing (ASEAN & Hong Kong), Icon Cancer Centre Farrer Park, Singapore

Rena is a one-woman marketing powerhouse. She is an innovative and creative leader whose expertise has been demonstrated time and again with the success of her campaigns. During Rena’s tenure, Icon’s digital footprint and brand exposure has seen rapid acceleration as a result of her innovative campaigns in social, including #AskDrIcon to the rework of our digital channels ensuring they’re more aligned to the local ASEAN and Hong Kong market. Rena is a quiet achiever who takes the time to understand her audience and is always willing to think outside the box and try new things to deliver better results. She lives and breathes our values and is passionate about connecting patients in the regions she supports with the best care possible. Innovative ideas and a wealth of experience are the tools Rena has in abundance — we so appreciate her sharing these and the valuable contribution she makes to the future of healthcare in her region.

INNOVATE

SHARON BARRETT

Retail Pharmacy Supervisor, Epic Pharmacy St Andrew’s Toowoomba, Australia

Sharon’s empathetic nature and ability to think outside the box have helped the Epic Pharmacy Toowoomba team better support their diverse local community. In her role as Retail Pharmacy Supervisor, Sharon saw an opportunity to help overwhelmed parents who frequently come into the clinic looking for circumcision aftercare products for their children. Committed to ensuring that all members of the Toowoomba community feel included and confident to care for their families, Sharon called the local GP clinic that was performing these procedures to find out how the pharmacy could help. With guidance from the GP and the understanding that many of our customers have language barriers, Sharon created the ‘little boys pack’ designed explicitly for circumcision aftercare. This innovative idea has helped many families in the community and given much needed time back to busy GPs. Thank you for living our values through your iconic leadership.

ZAC IVANISEVIC

Radiation Therapist, Icon Cancer Centre Cairns Private, Australia

Zac’s incredible creative genius and contribution to our innovation as an organisation are nothing short of iconic. Over the past year, Zac has led the development and implementation of the 3D printer for the radiation therapy bolus project at Icon Cancer Centre Cairns. This new technology enables the radiotherapy team to manufacture custom bolus for patients with improved accuracy and conformity, moving a historically time-consuming process to one that is largely automated. The implications for patient care and the broader radiotherapy and physics workflow are mammoth. However, this achievement has come at a significant personal cost to Zac, who has worked countless hours and weekends testing and refining processes before launch. Zac’s enthusiasm and expertise are inspiring, and we are grateful for his incredible and innovative work.

ON-PURPOSE VALUE AWARDS

ON-PURPOSE

AHMED HASSEN

Quality Pharmacist, Compounding Geebung, Australia

Ahmed is a champion for quality and patient safety — ensuring the chemotherapy products we produce meet the highest standards. He is an expert who instils a sense of purpose in his peers, motivating them to keep the patient at the heart of their work. Although Ahmed would take out a medal for excellence on any day of the week, an example of his dedication is captured in a recent interaction with a contractor. Another team member had organised urgent work to be carried out at the Geebung facility while they were away on leave. Despite having no stake in these works, Ahmed exercised conscientiousness and stepped in when he felt that the contractor was not performing work that met our standards. Ahmed took the time to explain to the contractor the impact that ‘small things’ can have on our patients. He went above and beyond to work with the contractor to ensure works were completed in alignment with our values. Ahmed’s efforts and commitment to our patients is nothing short of iconic.

ANDREA FEARNLEY

Procurement Assistant, Compounding Mount Kuring-gai, Australia

Andrea has shown outstanding commitment to production excellence in her new procurement role. Instrumental to the successful establishment of our Avondale New Zealand facility, Andrea has worked countless hours to ensure that supplier accounts were created and required stock was ordered in time for opening — anticipating stock shortages. These efforts were achieved on top of her existing workload. Andrea has continued to demonstrate purpose and a commitment to maintaining high standards even under pressure. She is a collaborative team member who has gone above and beyond to fill gaps and mentor new team members as they onboard. Andrea is a phenomenal team member whose iconic efforts do not go unnoticed.

ILCEY BINTE JUSTIN

Senior Staff Nurse, Icon Cancer Centre Mount Alvernia, Singapore

Ilcey has shown outstanding compassion and commitment to her patients in her role as paediatric staff nurse at Mount Alvernia. She is the perfect balance between professional and personal — earning the trust of her patients and alleviating their fears with her deeply empathetic nature and incredible competence. Ilcey is well-loved by everyone and often the only person who can calm a terrified, screaming child or provide comfort to grieving families. In November 2020, when the paediatric oncology nurse position opened up, Ilcey was the only person who put her hand up to take on this incredibly challenging role. She has since worked tirelessly to support the doctors and the broader hematology and oncology team — reading up on paediatric treatment protocols, learning the roadmap, and how to perform stem cell infusions. She is now coordinating a course for others on paediatric oncology nursing. Ilcey is a truly iconic nurse who demonstrates daily w

KELLWEN HU

Regional Medical Physics Manager, Icon Cancer Centre Chongqing, Mainland China

With the goal of helping bring better care to where it is needed, Kellwen stepped up to take on the Regional Medical Physics Manager role for Mainland China. The mandate for this role is enormous. Kellwen was tasked with bringing Icon quality care and consistency to all of our sites in China — bridging language barriers, countries, and differences in national healthcare standards. Driven by a passion for his work and a deep sense of purpose, Kellwen has built a unified team who are making a huge dent in the lives of patients that previously did not have access to care. Kellwen has also been instrumental in bringing stereotactic radiotherapy to Mainland China — a highly advanced technology that requires extensive training to perform. He has dedicated countless hours to teaching his team this treatment and ensuring they have the confidence to perform this technique safely. Kellwen demonstrates our On-Purpose value every day — consistently going above and beyond to keep clinics running smoothly and ensures that his patients receive the best care possible. Kellwen is an iconic leader who has been instrumental in Icon’s global expansion.

KIMBERLEY DAVIDSON

Clinical Pharmacy Manager, Slade Pharmacy Mount Kuring-gai, Australia

Kimberley is passionate about the work she does, and she conveys this passion through her words as well as through action. She has stepped up into the role of clinical pharmacy manager at a critical juncture but rose to the challenge of swiftly implementing changes, engaging her peers, and training team members. Kimberley’s purposeful leadership was instrumental in Slade Health successfully retaining its position as the supplier of choice for our New South Wales Health oncology business after a monumental tendering process. Kimberley is a fantastic leader, and her work exemplifies our On-Purpose value.

LAUREN TAVERNITI

Pharmacy Technician, Epic Pharmacy Wesley, Australia

Lauren has the desire to help, to fix things, and to care for others. This year has seen her take on significant responsibilities that previously sat with the oncology team leader. Lauren has gone above and beyond in this position and has made noticeable improvements to workflow, developing excellent relationships with internal and external stakeholders.

Lauren comes to work with a sense of purpose that is illustrated in her high attention to detail (100% accuracy to date), positive outlook and willingness to just ‘get things done’. Her dedication to excellence makes all the difference to patients and her peers. Lauren is building iconic leadership skills and is an incredibly valuable team member.

ON-PURPOSE

MEL GRAND

Investigator Initiated Trials and Grants Manager, Australia

Mel brings an unparalleled knowledge of clinical trials and governance to her role, which she undertakes with professionalism and a deep sense of purpose. Leading the Investigator Initiated Trials (IIT), Mel has exponentially grown our capabilities as a group. She has established frameworks and processes that have paved the way for meaningful and quality research that will be undertaken globally. Purpose-driven and passionate — the results she achieves are material and truly life-changing for our patients. Mel lives Icon’s values and is a shining example of what it means to work in healthcare and do good for others.

NOLA BAILEY

Stereotactic Development & Implementation Lead, Australia

There are not enough words to convey how integral Nola is to Icon’s stereotactic radiotherapy (RT) program. Driven by the objective of delivering the best care possible for our patients, Nola is an active demonstration of our OnPurpose value. She has been instrumental in successfully expanding Icon’s stereotactic RT program to over 30 sites. Stereotactic RT is a new and highly advanced technique that requires countless hours of training and supervision before team members are competent. Excited by the possibilities of this treatment for our patients, Nola helped to develop remote technology that has enabled her to support technicians globally to learn and provide this service at their clinics. Nola has supported over 600 fractions of stereotactic RT across Australia and New Zealand. These achievements are nothing short of iconic.

REBECCA MURRY

Lead Medical Physicist, Icon Cancer Centre Toowoomba, Australia

Rebecca is an exceptional physicist who leads with purpose and inspires team members to connect their work to our core values and mission — delivering the best care possible for our patients. As chair of the Global Physics Documentation Technical Stream, she ensures our documentation processes are carried out to the highest standard. Rebecca is proactive and approachable, always open to exchanging ideas and providing necessary feedback to improve processes and ultimately support our patients. Rebecca’s expertise is an enormous asset to the entire network. Thank you for being on-purpose and for your dedication to excellence.

ROSIE JACKSON

Team Leader Clinical Coding, HIM & Patient Accounts, Australia

Hospital reimbursement would come to a standstill if it were not for team members like Rosie. She is a quiet achiever who brings purpose, great precision, and a fantastic knack for problem-solving to her role every day. Despite facing many IT challenges over the past year, Rosie has continued to step up and lead her team to ensure that goals and deadlines are met. This has been no easy task and has often meant that Rosie has worked tirelessly to support her team and ensure we are compliant. We are fortunate to have team members like Rosie, who are purpose-driven and integral to the success of Icon.

ON-PURPOSE

SHERRY LAI

Pharmacist in Charge, Epic Pharmacy Port Macquarie, Australia

Sherry has recently become the Pharmacist in Charge at Epic Pharmacy Port Macquarie. Stepping into the world of oncology pharmacy is incredibly challenging, even more so when taking on a leadership role with a long-tenured predecessor. Sherry has risen to the opportunity with her deep sense of purpose, enthusiasm, and care. Sherry is wonderful at recognising the human emotions associated with the uncertainty that so many of our patients experience and meets this with unwavering competence and kindness. She recently went above and beyond to ensure that a patient receiving stem cell treatment was calm, organised and prepared for their treatment journey ahead. Sherry has taken on an incredibly complex role in a short space of time, yet generously volunteers her time to support her

WINNIE CHOI

Medical Secretary, Icon Cancer Centre Central Building 1033, Hong Kong

Since joining Icon Group in 2021, Winnie has been an instrumental member of the Central Building 1033 team, driven to helping her colleagues provide the best possible care to our patients. She always offers timely support to patients where she can, including arranging the transfer of cases between different hospitals and doctors as required. Winnie is always willing to go the extra mile to help cater for patients needs to ensure they are well taken care of. No challenge is too much for Winnie. She consistently demonstrates flexibility for patients so they can access the best and most convenient care, and her can-do attitude to get things done is admirable. Winnie, your commitment to living our On-Purpose value is truly iconic.

VALUE AWARDS NURTURE

CALEB ECONOMOU

Oncology Pharmacist, Icon Pharmacy South Brisbane, Australia

Caleb has a way of nurturing greatness from his team members and aligning their work with our purpose as an organisation. A fantastic mentor, Caleb generously shares his wealth of knowledge with others and offers feedback gently to support and guide team members towards excellence. Caleb has extensive clinical knowledge and fantastic teaching skills, which he has combined over the past year to train new pharmacists, not just at South Brisbane but at Chermside and Southport. Caleb has upskilled the collective technician knowledge base and developed better pharmacy practices to increase safety and evidence-based knowledge. Caleb’s nurturing approach to leadership has made an iconic impact on his team, and the benchmark he has set will continue to make an impact long into the future.

CHERRIE LEONG

Pharmacy Area Manager, Western Australia

Over the last year, ongoing post-pandemic recruitment challenges have seen Cherrie covering both the area manager role and the director of pharmacy role. In addition, she has had to confront many other challenges, including staff and COVID-19-related issues and the rollout of services to new sites. However, despite the obstacles, Cherrie has remained the nurturing unifier — she brings people together and lifts the atmosphere in a space with her positive outlook and enthusiasm. Cherrie will drive an hour out of her way to boost the morale of a stressed team member looking for guidance and motivates her peers to keep pushing on for our patients when times are tough. Cherrie is an amazing leader who is loved and deeply respected by all her team members. Thank you for your iconic leadership, Cherrie. We are lucky to have you at Icon.

JULIE WILES

Clinical Services Attendant, Icon Cancer Centre Hobart, Australia

You will never hear Julie say ‘no’, it’s always ‘how can I help?’. She is a beacon of positivity, strength and empathy for those around her and has been integral to the success of the Icon Cancer Centre Hobart team. Julie was instrumental in helping the site achieve recent accreditation — going above and beyond to ensure we were prepared for the surveyor’s visit. Site accreditation can be incredibly stressful for teams balancing big workloads. Julie stepped up, providing enhanced administrative and medical record management support in the lead-up to accreditation, and nurturing her team members in the process. Julie is a unifier who builds strong relationships and supports the team to deliver better care for our patients. She is a wonderful example of our nurture value and is an asset to the team.

KELINDA FOO

Clinical Nurse, Icon Cancer Centre South Brisbane, Australia

Kelinda is strong, nurturing, and selfless. Working in phase 1 clinical trials, she often has to dig deep to provide that extra level of reassurance to patients experiencing some of the most challenging circumstances of their lives. Recently a patient in an MDNA study became incredibly distressed after experiencing a severe reaction. Kelinda was able to comfort him and provide exceptional emergent care while giving calm and constant updates to his wife and the research team. When the same patient became worried about his prognosis and sought support shortly after, Kelinda put her work to the side for a few moments to sit with him — closing the curtains to give him the space and privacy to share his fears and cry on her shoulder. Beyond nurturing her patients, Kelinda has a commitment to the broader cancer community. She is a proud ambassador of the Cancer Council’s Biggest Morning Tea, and for the fifth year in a row has taken countless hours out of her own time to organise an event of the scale that sees patients request to change their treatment days just to be there. As well as going above and beyond to engage her patients, Kelinda challenged Icon’s Chermside and Wesley centres to collectively raise over an incredible $9,000 for the Cancer Council. Kelinda’s commitment to the Biggest Morning Tea initiative has become much more than raising money, it is truly about connecting patients and team members.

KHIEM PHAN

Production Supervisor, Compounding Mount Waverley, Australia

Khiem, or as he is affectionately known, ‘KP’, embodies nurturing leadership. KP works hard to foster a collaborative and supportive workplace where team members are motivated and engaged. Above and beyond his job mandate, KP puts together workshops and training modules for junior team members, which he conducts in his own time. Khiem is a phenomenal coach and mentor who is invested in the success of every team member — supporting development through the creation of opportunities that prepare new and junior team members for professional growth. KP has introduced production floor ‘captain’ roles and has asked team members to support leading daily meetings. These opportunities not only grow our future leaders but also give team members enhanced feelings of ownership over their work and drive commitment to Icon’s values. Thank you KP for your iconic work!

KRISZTINA TOTH

Office Administrator, Corporate Office Brisbane, Australia

Kris is a wonderful example of our Nurture value and has received numerous nominations from peers in this category. Despite the busy nature of her role –supporting the Group CEO and managing the Core office in South Brisbane – she always finds time to help teammates with whatever they need. Kris is the first to put up her hand to participate in fundraising and initiatives that benefit others. Just one example is her active participation in our LGBTIQ+ Employee Led Inclusion Group, where she leads activity that champions diversity at Icon without hesitation. Kris is always thinking about the safety and wellbeing of her fellow colleagues and is the first to volunteer and organise critical building matters, including fire drills, at the South Brisbane Head Office. Along with this Kris has been instrumental in COVIDSafe planning during what has been another challenging year of the pandemic and played an imperative role in keeping team members updated during the floods in March. On top of this Kris goes out of her way to work with external organisations that benefit the community, such as organising blood drives, and manages our monthly Site Stars morning tea gatherings. With endless patience, care, and a ‘cando’ attitude, Kris manages to continually redefine what’s possible. This was epitomised earlier in the year when she was thrown in the deep end to assist with collating important shareholder documents in preparation for the Icon sale process. With no prior experience, Kris dove straight in and did a fantastic job organising and facilitating the delivery of hundreds of documents to lawyers. Kris, thank you for your iconic efforts, nurturing disposition, and endless support.

LUCY CALABRO

Administration Manager, Icon Cancer Centre North Lakes, Australia

Lucy has a wide-ranging skillset and expertise, so it seems presumptuous to say that Lucy was born for any one role. But many of the qualities that define her — nurture, strength, decisiveness, composure, and, more often than not, clinic problem solver — have been invaluable in supporting the North Lakes team and meeting the challenges of COVID-19. Lucy is the wearer of many hats and has taken on every single administrative role at Icon North Lakes at some point over the last two years — often multiple at once. She does this with seemingly endless energy reserves. Despite the challenges, her kindness and smile never waver. Lucy goes above and beyond to ensure everyone is cared for, from patients to team members. As the first one in and last to leave, she will organise dinner for the doctors working late, make sure that everyone takes a break before her own, and greets tired team members with a coffee and a smile. These are only a few examples of how Lucy nurtures and supports her team. She is the glue for Icon North Lakes and is truly iconic in everything she does.

MAGGIE SZE

Registered Nurse, Icon Specialist Centre Central Building 1031, Hong Kong Maggie is devoted to the care and nurture of patients— motivating her peers with her drive for excellence and setting the tone for the entire centre. She has done a phenomenal job leading her team this year to deliver excellent care to all patients. With Maggie’s attention to detail and admirable work ethic, she has helped to facilitate smooth treatment journeys at the Specialist Centre, all while making patients feel at ease. Maggie cares deeply about patient wellbeing and is very respected by her team. She goes above and beyond — often out of hours and on weekends— to keep the centre running seamlessly and ensures that her patients receive the best care possible. When asked for an instance where Maggie surpassed expectations for her patients, her peers simply said, “in the work she does every single day”. From the moment you walk into the centre, you can feel the warmth and care that Maggie has strived to deliver for not only her patients, but her colleagues as well. Maggie is a compassionate advocate for patients and their families — establishing trust and rapport, which has significantly impacted treatment outcomes. Because of Maggie’s efforts, our patients receive timely care and hospital admission when required. No challenge is too much for Maggie when it comes to accommodating Icon’s patients. Maggie is usually the first to arrive; she knows what needs to be done and then does it to the best of her ability — every day. Maggie is strong, nurturing, and consistent in everything she does. Thank you for your contributions to better cancer care for patients in Hong Kong. You are iconic.

Maggie

Maggie 非常關注患者的健康福祉，並得到她的團隊的尊重。她竭盡所能，並經常在非辦工時間和 周末工作，確保中心能順利運行且患者得到最優質的護理。當被問及 Maggie 的行動超出患者預 期的例子時，同事便會回應：「她每天所做的每個工作均超出患者預期。」從進入中心起，你便能感 受到Maggie努力為患者和同事們付出的溫暖和關懷。Maggie富有同情心，積極與對患者及其家 人建立信任和融洽的關係，從而改善治療結果。有賴 Maggie 的努力付出，患者在有需要時得到 及時的護理服務和住院治療。就為 ICON的患者提供住宿方面而言，對於 Maggie 來說，沒有太大 的挑戰。每日，Maggie總是第一個到達中心，並清楚自己的職責，盡最大的能力去完成每份工作。 Maggie 十分堅強、充滿關懷之心，並且在所做的每一件事上始終如一。感謝Maggie為了向香港 患者提供更優質的癌症護理所作出的貢獻，展現出iconic的一面。

MAGGIE ZHANG

Nurse Manager, Icon Cancer Centre Novena, Singapore

Since Maggie joined Icon in April 2021, her iconic impact has been felt by all those who have been privileged to work alongside her. Maggie is extremely proactive and a natural nurturer who has risen to the challenge of both managing a new site and leading a team. She is passionate about the patients she cares for and about building relationships to coax out the best in her team. Maggie has risen to every challenge her role has thrown at her and handled these with grace and professionalism — she has been instrumental in the merging of two clinics and building a new cohesive team from the ground up. She is respected and loved by the doctors, her peers and the patients she cares for. Maggie has set the tone for her new team — establishing a resilient, collaborative workforce that is well-placed to buffer future challenges and obstacles.

MARIA MULCONRAY

Pharmacy Technician, Epic Pharmacy Whyalla, Australia

Maria is the heart and soul of the Epic Pharmacy Whyalla team. She has a nurturing spirit and over 16 years of pharmacy experience, which makes her the ‘difference maker’ and the ‘go-to’ person who bears the weight of always being counted on — for everything. She is a quiet achiever who stays calm under pressure, looks out for her team members, and always finds a way to make things happen, which usually means she has picked up extra duties or worked out of hours. Maria has also taken on the responsibility of being the purchasing officer — an often thankless job. She frequently goes above and beyond to source unavailable products for patients, spending countless hours on the phone with multiple suppliers. Dedicated to our mission of bringing the best care possible for our patients, Maria truly lives our values. She is incredibly valuable, and the Whyalla team would be lost without her.

TEAM FINALISTS

TEAM FINALISTS

Epic Pharmacy Lismore, Australia

The way the Epic Pharmacy Lismore team came together to support — and to save — each other and our patients is nothing short of extraordinary. Over the course of one month, Lismore was hit with two major flooding events — the worst the region had ever seen. Amid a pandemic and a natural disaster, the team demonstrated resilience, teamwork, and unbelievable compassion for our patients. As the town of Lismore woke up to the devastating flooding, dedicated team members still came into the phar macy to check that the generator was working and that the local hospital had enough supplies. W ith flood waters still inundating the main centre, team members were advised to stay home. Feeling helpless and worried for patients, several team members still travelled into the pharmacy (that no longer had electricity or computers) to keep the supply of medication going to the local hospital. Epic Pharmacy Lismore was the only pharmacy out of seven that stayed open. The challenges this team faced were incomprehensible — together, they worked to find alternate ways to deliver care, including handwriting medication labels, figuring out a new weekly supply drop, and assisting in delivering medication and scripts to patients by boat. In addition to supporting their patients and local community, the team rallied together to provide support for each other — with some preparing meals for team members who had lost power to their homes. The camaraderie and iconic spirit this team demonstrated is inspiring. Thank you for your commitment to our values and incredible teamwork.

Icon Cancer Centre Fengcheng, Mainland China

The Icon Cancer Centre Fengcheng team has been instrumental in the success of Icon meeting the growing need for quality cancer care in Mainland China. The team keeps our patients in China at the heart of every healthcare decision and leads with the core belief that all people should have access to the best care possible. They are a highly motivated, purpose-driven team that has fostered deep connection and collaboration, despite the challenges of working in an organisation where most operations are offshore. This is no easy undertaking, but the team has persevered with incredible dedication to their work, each other, and the communities they serve. This year the Fengcheng team also reached a significant milestone as they became Icon’s first cancer centre to offer a PET-CT service globally. The centre, which provides the most technologically advanced radiation therapy, fills a significant healthcare gap for patients in Fengcheng and the broader Jiangxi province. The outstanding service and impact this team has made is shaping Icon’s reputation in China and, in turn, is giving more patients in their region the confidence to seek care when they need it.

TEAM FINALISTS

Icon Cancer Centre Wesley, Australia

Over the last year the Icon Cancer Centre Wesley team has demonstrated true grit, strength, and perseverance in the face of many obstacles. In late February, severe flooding blocked entry and exit to the clinic, and team members were forced to temporarily cease all on-site patient operations. The team, many of whom had also been personally impacted by the flooding, continued to provide care for patients on a limitedservice arrangement. To prevent serious interruption to patient treatment, team members travelled to the site across a railway line, and others went to work in nearby clinics. The team’s camaraderie was inspiring, with team members jumping in to spot-fill different roles to keep the clinic going. In the backdrop of this devastating weather event remained the ongoing challenges of COVID-19, which caused several outbreaks across the team and resulted in many rescheduled appointments. In response, our amazing nursing staff volunteered their time on weekends to catch up, enabling the clinic to get back on track and our patients to be treated in an incredible two weeks! These efforts are above and beyond the call of duty and are truly iconic.

Icon Cancer Centre Windsor Gardens

(including the South Australia Medical Physics Team)

The Icon Cancer Centre Windsor Gardens and the South Australia Medical Physics teams have gone above and beyond this year in delivering exceptional patient care. The entire team has played a critical role in Icon’s successful expansion in South Australia. From administration to nursing to the doctors and medical physicists, each team member has exceeded expectations and created a benchmark of workflow best practices and overall clinic excellence that has been modelled across the new Noarlunga site. The South Australian Medical Physics team, comprising physicists from Windsor Gardens and Noarlunga, has also done an outstanding job supporting a busy single-linac site at Windsor Gardens, often working extended hours and weekends in order to ensure minimal patient disruption. Additionally, the team has been dynamic commissioning a new SXR machine and a new TrueBeam linac at Windsor Gardens while also contracting a new TrueBeam linac at the Noarlunga site. The depth of these accomplishments are truly remarkable.

TEAM FINALISTS

H Zentre Project Team, Icon Cancer Centre, Hong Kong

Building a new centre from the ground up is a major undertaking that combines exceptional team collaboration, determination, passion, and energy. The small H Zentre Project Team has truly moved mountains this year — completing the new 5,000 square feet centre in only three months from its initial construction. The complexity of this work is significant and involved working with numerous partners and stakeholders including doctors, clinic teams, design firms, and multiple equipment vendors. Project managed seamlessly, the team also worked diligently with local health authorities to ensure the facility met the highest professional standards and that we could obtain a licence for chemotherapy operations quickly. The H Zentre Project Team’s efforts are truly iconic and have allowed patients in Hong Kong to access necessary treatment sooner. Thank you for your incredible contributions — they are life-changing.

Catherine Di Stasi, Idy Lam, Jacky Ip, Judy Tan, Rena Toh, Wen Fei Tai

TEAM FINALISTS

Bree Metcalf, Canny Hui, Timothy Cheng, Helen Gu, Steven Zhou, Anita Balakrishnan, Julia Shanahan, Timothy Meehan, Shannyn Crutchfield

Senior Finance Leaders, Corporate Office

Brisbane, Australia

Our finance team has been key to our success in what continues to be a time of amazing growth for Icon Group. The exceptional technical and leadership skills of every member of our senior finance team is second to none. This year’s exhaustive list of achievements is almost too long for a single nomination. Looking both ahead and around the corner, the team was critical in delivering Icon’s Full Potential Plan (FPP). In support of our FPP, they produced a comprehensive five-year financial model, population of data from over 8,000 documents, and completion of vendor and multiple buyer due diligence processes, all of which received high praise from several external advisory firms. The team has also responded to hundreds of due diligence queries and completed the refinance of the Group’s debt facilities, resulting in the placement of the largest Australian term B loan in the market. In addition to achieving the FY23 budget process, they have completed the most extensive year-end audit process in Icon’s history. These iconic efforts were accomplished on top of business as usual. The team consistently goes above and beyond — often behind the scenes — to ensure that our reporting and compliance obligations are met to the highest global standard. We would not be able to achieve our mission of providing the best care possible to as many people as possible and having the global reach we do without these incredibly talented and passionate team members. Thank you for the important work you do.

Slade Health New Zealand Rollout Team, Compounding,

(Starting from the previous page) Andrea Fearnley, Andrew Inchley, Brodie Ellington, Chris Fox, Chris Kimberly Soriano, Mark Holmes, Mark Hubble, Mark McArthur, Paula Clark, Peter Kebernik, Philippa Shev Karafistan, Yvonne Gordon Not pictured: Erica Puggioni, Sarah Carley, Smriti Bhandari

Compounding, New Zealand

Chris Rauchle, Christopher Jay, Ciaran Ebbs, Colin Webster, John Leenaerts, Kim Dibley, Philippa Trout, Quan Zhou, Samantha Butler, Scott Macdonald,

TEAM FINALISTS

Slade Health New Zealand Rollout Team, Compounding,

(See photos on previous page)

Compounding, New Zealand

to supplying much-needed compounding services to 40% of New Zealanders requiring chemotherapy. members involved in the monumental rollout of the Auckland compounding facility. The project’s scope was countries in the middle of a pandemic. In an Icon first, the team had to find and secure a location for the aseptic compounding facility. Despite the hurdles, disruptions to supply chain, recruitment challenges, facility and equipment qualification. They completed cleaning, process and computerised system validation, extremely uncommon. During validation, and to make up for time while critical healthcare worker border week to prepare. Despite any challenge thrown their way, the rollout team has built a fantastic and highly technicians, who had no prior experience, have excelled because of the exceptional guidance and training timeframe being introduced to a live environment, they delivered terrific results. To further demonstrate minute. Up until days before the facility was set to go live, Te Toka Tumai Auckland was using a paperexpediate this process, Slade Health’s Ordering Tracking (SHOT) system provided solutions so their scripts Health’s world-class service. On top of these outstanding achievements, the Auckland facility has Group — and the site was opened with a blessing ceremony by the traditional Indigenous landowners captured in a statement by Te Toka Tumai — “They have gone above and beyond many times and have amazing to see — and they have never lost their smiles throughout! They have really lived the values of the

Andrew Wells, Brandon Buhler, Carol Vo, Clare Byrne, Creswell Casey, Desmond Ong, Donna DeRuyter, Glenn Sebek, Jane Stoll, Jessy Bodula, John Evans, Kim Dong , Lilly Ta, Lindsay Tomkins, Loredana Hempel,Peter Sarah Holster, Scott Macdonald, Sharmila Narayan, Sonja Nel, Tamara Merridan, Teresa Chau, Timothy

Implementation Team, Australia

DeRuyter, Elaine Picton-Warlow, Elyse Burdak, Emma Fielder, Hempel,Peter Kebernik, Sabrina Censi, Timothy Meehan, Vivek Konatham

TEAM FINALISTS

Pharmacy AX Inventory System Implementation

(See photos on previous page)

Over the last 18 months, the exceptional team members who made up the pharmacy AX inventory system to create a single system for Slade pharmacies to achieve uniformity — streamlining processes across the rollout to more than 25 pharmacies was no small undertaking. It was made all the more challenging with the team member outbreaks, and absences. This incredible transformation project involved rolling out Health legacy systems. This achievement will significantly improve workflow across Slade pharmacies and will continue came together and collaborated on this fantastic project — your efforts are truly iconic.

Implementation Team, Australia

system implementation team championed cross-department collaboration with one goal in mind. The goal was division and ultimately providing better, more consistent care for our customers and patients. The AX the team facing numerous roadblocks in the process due to COVID-19, including localised lockdowns, Director, updating and reconfiguring Fred Dispense, and migrating patient accounts from numerous continue to make impact long into the future. Thank you to the many experts across our organisation who

TEAM FINALISTS

Plato Team, Icon Cancer Centre, Singapore

This year’s incredible leadership and innovation demonstrated by the Plato team is outstanding. Together, this group of exceptionally talented team members have overcome pandemic-related obstacles and made big dents in other tough challenges without compromising patient care. In 2021, the Ministry of Health (MOH) announced that a new financing model for outpatient cancer treatment would take effect in September 2022. The new model sought to implement lower claim limits for cancer drugs from a patient’s

Timothy Cheng, Candy Ong, Evelyne Lauw, Iris Ting, David Tan, Yvonne Chong, An Chau, Wendy Soh

MediShield Life and Medisave insurance. With most of the clinic’s patients being either citizens or permanent residents, the implications for our patients, and treatment processes were immense. The new model posed challenges to almost every clinic function, from workflow, record management, drug code matching, invoicing, and financial reporting. Additionally, patients undergoing treatment at the clinic were incredibly concerned and anxious about how these changes might affect them and their access to care. Dedicated to our mission of providing the best possible care to ALL patients, the Plato team went above and beyond to formulate a plan to manage the complex transition. The team engaged with multiple stakeholders, designed a new excel interface to assist with coding, transformed accounts and administrative workflows and developed training plans for team members and a comprehensive patient FAQ. They then closely supervised a trial run across the clinic and, finally, a successful transition of this new financing model. This incredible effort was achieved on top of regular duties. Thank you to Plato team — you have gone the extra mile for your patients, and your iconic work does not go unrecognised.

35 Years

Virginia Raves

25 Years

Kylie Seiffert

Site Manager, Icon Cancer Centre Maitland, Australia

20 Years

Carol Potter

Emma Byrne

Nurse Manager, Icon Cancer Centre Wesley, Australia

Jillian Hawes

Radiation Therapist, Icon Cancer Centre Wahroonga, Australia

Medical Secretary, Icon Cancer Centre Wesley, Australia Khiem

Phan

Production Supervisor, Compounding Mount Waverley, Australia

Melissa Weir

Pharmacy Technician, Epic Pharmacy Lismore, Australia

Michelle Burr

Radiation Therapist, Icon Cancer Centre Wahroonga, Australia

Pradhuman Lal

Production Technician, Compounding Mount Kuring-gai, Australia

Stacy La Hood

Pharmacy Practice Unit Advisor, Corporate Office Mount Waverley, Australia

Sirkku Thilonius

Medical Typist, Corporate Office Brisbane, Australia

Icon Group Annual Awards