IBA Course Catalog

EDUCATION CATALOG

Conferences. Forums. Seminars. Schools. Webinars.

Program Delivery

Conferences provide specialized education and networking opportunities necessary to stay competitive in today’s economic environment. Progressive educational content and innovative product showcases are the hallmarks of IBA conferences.

Seminars are informative programs held at various locations throughout the state that examine the industry’s hot topics and encourage discussion, questions, and networking with peers.

Peer Groups These exclusive peer-to-peer groups were created by bankers for bankers to provide open discussion for the learning and sharing of ideas.

Bank Marketing

Cash Management / Treasury

CEO (multiple sessions offered based on bank assets)

CFO (Northern and Southern Illinois)

Compliance

Education and Trainers

Human Resources

Lending Operations

Senior Retail Banking

Small Bank CEO

Technology

Future Leaders Alliance The IBA provides leadership training for future banking industry leaders of member institutions. The Future Leaders Alliance is an innovative program for aspiring bankers that emphasizes education, community service, and networking. More

Webinars are live, Internet-based programs that address timely banking topics to a broad audience – several employees may participate without leaving the bank. Archived programs are available for convenient access after the original airing.

ABA Training is a comprehensive source of training and education available through the American Bankers Association (ABA). Courses, certificates, and more are brought to you through the IBA, your Local ABA Training Provider. ABA's extensive suite of online training brings unmatched content in an interactive, digital format that responds to the industry's changing demographics. Online training is flexible, cost-effective, high-quality, and engaging.

Self-Paced Courses – Taken entirely on your schedule. Instructor-Led Courses – Group collaboration and a virtual instructor, with fixed start and end dates. Certificates improve individual performance and provide nationally recognized credentials for career development.

Continuing Education

Continuing Professional Education (CPE) The IBA is recognized as a public accountant continuing professional education sponsor by the Illinois Department of Financial and Professional Regulation through December 31, 2025

HR Certification Institute (HRCI) The IBA is recognized as an HRCI Approved Provider through December 31, 2027 This status allows the IBA to obtain pre-approval for recertification credit hours, based on HRCI standards, for HR-related educational programs.

Society for Human Resource Management (SHRM)

The IBA is recognized as a SHRM Recertification Provider through April 30, 2026

Illinois MCLE The IBA is recognized as an Accredited CLE Provider by the Minimum Continuing Legal Education (MCLE) Board of the Supreme Court of Illinois through June 30, 2025 Attorneys wanting to attend CLE courses but finding the cost a financial hardship should see the Association’s Financial Hardship Policy.

ABA Professional Certifications

Obtain a nationally recognized designation in areas including wealth management and trust, compliance, risk management, and bank marketing.

Areas of Certification

Certified AML and Fraud Professional (CAFP)

Certified Enterprise Risk Professional (CERP)

Certified Financial Marketing Professional (CFMP)

Certified IRA Services Professional (CISP)

Certified Regulatory Compliance Manager (CRCM)

Certified Trust and Financial Advisor (CTFA)

Secure Banking Solutions (SBS) SBS certifications will prepare students and their financial institutions for cybersecurity threats and regulations and create confidence with examiners and auditors. Each course is available online and is tailored to specific roles within an institution, creating a flexible and targeted learning experience.

Business Continuity Professional

Cybersecurity Manager

Ethical Hacker

Forensic Investigator

Incident Handler

Mobile Administrator

Security Executive

Security Manager

Security Technology Professional

Vendor Manager

Vulnerability Assessor

Annual Scholarships

Illinois Bankers Scholarship Fund

IBA Future Leaders Alliance (FLA)

Graduate School of Banking (GSB)

GSB Human Resource Management School

ABA Stonier Graduate School of Banking

Conferences ~ Events

The ONE Conference

March 13-14 – Bloomington, IL

Spring Golf Outing

May 15

Compliance Conference

May 22

Annual Conference and Trade Show

June 23-25 – Lake Geneva, WI

Ag Banking Conference

August 20-21 – Springfield

Fall Golf Outing

September 22

Women in Banking Conference

October 2-3

Bank Trainers Conference

October 7-9 Orlando, FL

BankTech Conference

October 23

Midwest Bank Leaders Conference

November 6

Seminars~Series~Schools

Internal Bank Audit School

December 10-11

AI In Banking: Strategic Insights and Practical Applications

December 11

Understanding Bank Performance

Wednesday/Thursday, January 8-30

Midwest Economic Forecast Forum

January 15

Essentials of Banking Series

January 23, February 20, March 20, April 24, May 22, June 26

Frontline Alert: Essentials of Suspicious Activity Reporting

January 28

Understanding Risk: Mastering Strategies for Effective Management

January 30

Frontline Alert: Navigating Currency Transaction Reporting with Confidence

February 11

Hot Topics in Compliance

February 25 or 27

LaserPro Training for Beginners

March 4-6

BSA/AML Fundamentals Bootcamp

March 25-26

Touring ACH Rules Updates

April 2 or 3

Commercial Credit Analysis Series

April 16-17, May 13-14

IRA Essentials

April 22 or October 7

Advanced IRAs

April 23 or October 8

Retail Banking Leadership Series

April 29-30, June 3-4

Mortgage Lending School

May 6-8

Sales Excellence Bootcamp: Helping Bankers Become Elite Business Developers

May 15-16

Advanced BSA/AML Academy

May 20-21

Essentials of Banking Series

July 17, August 14, September 18, October 16, November 6, December 11

Advanced LaserPro Training

August 12-14

Regulatory Compliance Series

September 15-19

Commercial Lending School

TBA

BSA Yearend Update

October 15-16

Peer Group Sessions

Bank Marketing TBA

Cash Management/Treasury 3/6, 10/29

CEO 2/5, 7/16, 10/15

CFO Central 4/25, 8/8, 11/14

Compliance 4/11, 7/11, 10/10

Education and Trainers 2/27, 6/12, 10/23

Human Resources 5/14, 10/8

Lending TBA

Northern CFO TBA

Operations 2/7, 7/11, 10/31

Senior Retail Banking 2/6, 7/24, 11/12

Small Bank CEO 2/12, 7/23, 10/8

Technology 2/28, 8/1, 11/7

Bank Financial Management

Conferences

The ONE Conference

March 13-14, 2025 – Bloomington, IL

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops. More details coming soon!

IBA Annual Conference

June 23-25, 2025 – Lake Geneva, WI

For 132 years, the IBA has gathered CEOs, senior executives, officers, and directors eager to reconnect and learn the latest trends at this annual event. Make plans now to attend!

Peer Groups

Chief Financial Officer (CFO) Peer Group

Central Hybrid / Springfield – April 25, August 8, November 14

Northern / – TBA

Designed to provide chief financial officers and senior financial managers with the opportunity to network in a comfortable and professional environment, to help strengthen significant ties with fellow community bank CFOs and financial managers, and to examine issues with a fresh perspective.

Fee Per Person

Members Only $600 (Includes Three Sessions) Substitutions Permissible

Schools/Series

GSB Financial Managers School

September 22-26, 2025

Fluno Center for Executive Education, Madison, WI

This school goes beyond the basics to present best practices and solutions to today’s most critical financial management decisions. Designed by experienced CFOs for financial institution finance managers, this school provides the tools you need to build a solid foundation in asset/liability management.

Understanding Bank Performance

Live Streamed Sessions

Weds and Thurs, January 8-30, 2025

10:00 a.m. to 12:00 p.m. CT View Brochure

Fundamentals of Financial Statements

Credit Metrics & Credit Quality

Funding & Liquidity

Capital & Bank Investments

Risk & Return

Capstone Overview

Proforma Capstone

ABA Training

Online Instructor-Led

Analyzing Bank Performance

An overview of tools and techniques to analyze and improve a bank’s financial performance. Participants observe the effects of specific risks on a bank’s financial track record and the correlation between risk optimization and superior financial performance.

M $775/ NM $975Start Dates – 1/21, 5/12, 9/8

Managing the Bank’s Investment Portfolio

Fundamentals for understanding how a bank’s investment portfolio is managed. Objectives and composition of investment portfolios and common bank investments are covered, focusing on their risk and return profiles. Various investment strategies are described, and the development of bank investment policies is discussed.

M $795 / NM $995 Start Dates – 3/17, 7/28

Managing Funding, Liquidity, and Capital

Learn what funding banks use, how liquidity needs may be addressed by storing liquidity on the balance sheet or by securing additional financing, and bank capital’s purpose, regulatory requirements, and the effect on profitability.

M $795 / NM $995 Start Dates – 1/21, 6/2

Managing Interest Rate Risk

An exploration of interest rate risk measurement techniques such as GAP, earnings sensitivity analysis, Duration GAP, and economic value of equity sensitivity analysis. Risk management policy implementation and how to change overall interest rate sensitivity through balance sheet adjustments or derivative contracts are discussed.

M $795 / NM $995 Start Dates – 4/7, 10/27

Certificate

Certificate in Bank Financial Management

Develop foundational skills for making critical decisions that affect bank profitability.

Facilitated Online Five to eight weeks each in duration, and you can select your start date and log in at your convenience. The estimated learning time is 3 hours per week.

Analyzing Bank Performance

Managing the Bank's Investment Portfolio

Managing Funding, Liquidity, and Capital

Managing Interest Rate Risk

Self-Paced Online

This course is approx. 25 minutes in length.

Ethical Issues for Bankers

Recommended Prerequisites

Students should understand accounting and financial markets and be experienced in the use of electronic spreadsheets.

Compliance & Banking Law

Conferences

Bank Counsel Conference

December 2025 | Chicago

The Bank Counsel Conference is the most prestigious gathering of bank counsel in Illinois. Whether you provide general advice to a bank within the scope of a general practice or concentrate on one or more specific areas related to banking, this program helps you identify and manage cuttingedge issues that are central to your clients and your practice.

Schools/Series

Internal Bank Audit School

December 10-11 – Indianapolis, IN

This timely, two-day program provides innovative business solutions in the areas of assurance, benefit plan services, financial advisory, forensic services, performance services, risk consulting, and tax consulting. This school is formatted to provide detailed guidance over current regulatory hot topics such as vendor risk management, model risk management, interest rate risk, and liquidity risk including internal audit techniques. It will also cover more traditional audit concepts such as lending and communicating effective audit results but include recent trends in those areas. The final portion of the program will cover bank audit committee responsibilities.

Regulatory Compliance Series

September 15-19-2025 - Springfield orLive Streamed

Program 1 – Credit Compliance, Part 1

Reg B: Equal Credit Opportunity Act

Fair Credit Reporting Act

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

Flood Disaster Protection Act

Reg C: Home Mortgage Disclosure Act (HMDA)

Program 2 – Credit Compliance, Part 2

Reg Z: Truth in Lending Act

Reg X: Real Estate Settlement Procedures Act (RESPA)

Program 3 – Credit Compliance, Part 3

Homeowners Protection Act (PMI)

Reg Z: TILA-RESPA Integrated Disclosures

Military Lending Act

Program 4 – Deposit Compliance

Reg D: NOW Eligibility and Savings/MMDA Limits

Reg E: Electronic Funds Transfer Act

Reg CC: Expedited Funds Availability Act

Reg P: Privacy and Information Sharing “Opt-Outs”

Fair Credit Reporting Act/ID Theft “Red Flags”

Reg DD: Truth in Savings Accounts (TISA)

Courtesy Overdraft Programs

Program 5 – BSA/AML Compliance & Regulators’ Forum

BSA, AML, and USA Patriot Act

Regulators’ Forum

Continuing Education

ABA Professional Certifications Pending Review

The IBA is recognized by the Illinois Department of Financial and Professional Regulation as a public accountant continuing professional education sponsor. Public accountants licensed in the state of Illinois will earn 35 credits of continuing professional education credit for attending the five-part series (7 credits per program).

Audience Compliance Officers and Managers, Consumer Lenders, Residential Real Estate Lenders, Personal and Retail Bankers, Operations Officers, Legal Counsel, Auditors, and Cashiers

Fees Per Person

Full Series M $1,225 / NM $2,045

Individual program M $265 / NM $445

Seminars

Frontline Alert: Essentials of Suspicious Activity Reporting

January 28, 2025, 9:00 a.m. to 12:00 p.m. – Live Streamed

What are the key red flags today’s frontline needs to know?

What are the steps for alerting the BSA Officer?

How can the frontline assist the Suspicious Activity Reporting process?

Throughout this training session, we will cover the essential elements of Suspicious Activity Reports (SARs), including recognizing red flags and indicators of suspicious activities, conducting thorough investigations, and ensuring compliance with regulatory requirements. You will engage with real-world case studies, practical scenarios, and hands-on exercises to refine your SAR drafting and reporting skills. A training and resource manual packed with “real world” examples, templates, and handouts will be provided for attendees to implement back at their banks.

Facilitator

Kristin Harville, Sr Consultant with Performance Solutions, Inc.

Fee Per Person

M $265 / NM $445

Risk Assessment and Enterprise Risk Management Workshop

January 30, 2025, 9:00 a.m. to 12:00 p.m. – Live Streamed

Unlock the power to master risk management and drive your organization's success with cutting-edge skills and insights into Risk Management. In the dynamic world of banking, managing risk is crucial to safeguarding assets, maintaining regulatory compliance, and ensuring long-term success. This workshop on Risk Assessments and Enterprise Risk Management (ERM) is designed to equip you with the essential knowledge and skills to effectively identify, assess, and manage risks within your organization. A training and resource manual packed with “real world” examples, templates, and handouts will be provided for all attendees to implement back at their banks.

Learn the Basic Steps of a Risk Assessment

Get Comfortable with Enterprise Risk Management (ERM)

Identify the Main Risks in Banking

Apply Simple Risk Assessment Tools

Implement Easy Risk Mitigation Strategies

Understand Regulatory Requirements

Audience This workshop is most suited for individuals who have a working knowledge of risk assessments and want to enhance their knowledge: Risk Managers, Compliance Officers, Internal Auditors, Executives, and Operation Managers.

Facilitator

Kristin Harville, Sr Consultant with Performance Solutions, Inc.

Fee Per Person

M $265 / NM $445

Frontline Alert: Navigating Currency Transaction Reporting with Confidence

February 11, 2025, 9:00 a.m. to 12:00 p.m. – Live Streamed

Some aspects of currency transaction reports (CTRs) are straightforward, while others can be complex depending on the situation. This program is designed to guide you through various scenarios, demonstrate best practices, help you navigate common pitfalls, and offer a range of practical tools. Don’t let the complexities overwhelm you this detailed training session is the solution for mastering CTR reporting. A training and resource manual packed with “real world” examples, templates, and handouts will be provided for all attendees to implement back at their banks.

Understanding the requirements for each field on the Currency Transaction Report (CTR)

Accurately completing CTRs for sole proprietorships, legal entities, and other types of account ownership

Recognizing the importance of including all available information from your institution’s records

Determining when to select options, such as Shared Branching, Multiple Transactions, or Aggregate Transactions

Avoiding common errors in CTR reporting

Utilizing the provided checklist to ensure the accuracy of your CTRs

Audience This informative session is tailored for frontline staff, new account representatives, branch managers, BSA officers, BSA staff, compliance officers, and anyone involved in completing or reviewing Currency Transaction Reports (CTRs).

Facilitator

Kristin Harville, Sr Consultant with Performance Solutions, Inc.

Fee Per Person

M $265 / NM $445

Hot Topics in Compliance

February 25, 2025 – Springfield or Live Streamed February 27, 2025 – Oak Brook

Complying with rapidly evolving regulations requires perseverance plus significant commitments of time and resources. The regulatory landscape continues to present challenges for years to come. This seminar examines changes to various laws and regulations and covers numerous hot topics that will provide you with practical solutions to help deal with those matters.

The agenda will include what’s new, hot, and coming for BSA, lending, deposit, and other compliance areas. We’ll cover important news from 2024 and how it affects your institution, including regulatory changes, regulator issuances such as newsletters and guidance, and impactful enforcement actions. We’ll help you prepare for your next exam by discussing what we’re seeing and hearing regarding exam cycles, such as common exam violations, examiner expectations, and key themes from exit meetings. And we’ll look ahead to what’s on the horizon for things like new regulation, pending regulatory changes, and rulemaking agendas and supervisory plans.

Facilitators

Kathy Enbom, CRCM & Stephanie Jennings, CRCM, Wipfli LLP

Fee Per Person

M $265 / NM $445

Seminars

BSA/AML Fundamentals Bootcamp

March 25-26, 2025 – Springfield or Live Streamed

BSA is an ongoing, ever-changing “safety and soundness” issue. This informative two-day Bootcamp provides the framework for understanding the BSA team’s roles and responsibilities for BSA/AML and OFAC compliance. The financial industry is required to take an increasingly leading role in preventing money laundering and potential terrorist funding. Compliance with the Bank Secrecy Act (BSA) continues to be a top priority with the regulators. One primary requirement of BSA is to designate a BSA/AML officer and ensure that the BSA officer and the BSA team are well-trained and qualified to carry out the duties of this critical position.

This session provides current, updated tools, techniques, and “real world” practice and examples for learning the critical components of a BSA/AML program. Basic BSA regulatory framework and provide you with an understanding of the BSA, OFAC, and core recordkeeping and reporting requirements will be reviewed. Attendees will utilize the FFIEC BSA/AML Examination Manual and 31 CFR Chapter X and receive tools, handouts, and best practices.

Audience Designed for newly-appointed BSA/AML Officers, BSA/AML team members, or those responsible for the function

Facilitators

Dianne Barton, President, and Kristin Harville, Senior Consultant, Performance Solutions, Inc.

Fee Per Person

M $505 / NM $875

Touring the ACH Rules Updates

April 2, 2025 – Springfield or Live Streamed April 3, 2025 – Oak Brook

How familiar are you with ACH rules? Would you like a better understanding so you can navigate the rules like a pro? In this session, we will take a thorough look at the NACHA’s 2024 Operating Rules and Guidelines, learn about all of the changes coming your way in 2025, and we'll tab the book to help you create a tool to use in your day-to-day operations.

Takeaways

ACH terminology

What the rules really mean RDFI and ODFI responsibilities

Any changes to the Rules for the coming year Plus, much more!

Audience This session is ideal for ACH auditors, operations and branch personnel, compliance officers, and AAP candidates.

Facilitator Michele L. Barlow, AAP, NCP, EVP, Macha/PAR

Fee Per Person

M $265 / NM $445

NACHA Operating Rules Book $70 – March 24 Order Deadline

Tabs Only - $10

IRA Essentials

April 22 – Springfield or Live Streamed

October 7 – Oak Brook

IRA Essentials, facilitated by Ascensus, gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to jobrelated situations. Attendees will leave this session to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed. Attendees should have access to a hand-heldcalculator.

Topics

Introduction and Establishing IRAs

IRA Funding

IRA Distributions

IRA Portability

ContinuingEducation

ABAProfessional Certification 7.25 credits CISP,CRSP, CTFA

Fee Per Person

Clients of Ascensus qualify for the IBA member rate.

M $265 / NM $445

Advanced IRAs

April 23 – Springfield or Live Streamed

October 8 – Oak Brook

Advanced IRAs, facilitated by Ascensus, build on the attendees’ basic IRA knowledge to address some of the more complex IRA issues their financial organizations may handle. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations.

Topics

IRA Update

IRA Excess Contributions

Required Minimum Distributions

Beneficiary Options

Advanced Portability

ContinuingEducation

ABAProfessional Certification 7.25 credits CISP,CRSP, CTFA

Audience

You should attend this seminar if you are

an IRA administrator, personal banker, or member services personnel with a working knowledge of basic IRA operations and wishes to expand your expertise and provide enhanced customer service.

a financial professional who recognizes that IRAs play an integral role in retirement planning.

a compliance specialist with procedural oversight of IRA policies and practices; or support personnel responsible for promotional materials that describe the services provided by your financial organization.

Fee Per Person

Clients of Ascensus qualify for the IBA member rate.

M $265 / NM $445

Seminars

Advanced BSA/AML Academy

May 20-21, 2025 – Springfield or Live Streamed

The IBA is pleased to offer the Advanced BSA/AML Academy to meet the ongoing regulatory requirements. This two-day program focuses on the latest changing BSA arena and provides tips and tools to develop and manage an “adequate” and “effective and reasonably designed” BSA program.

Attendees will receive a training program manual, an updated FFIEC BSA/AML Examination Manual, a Resource Manual (packed with examples, forms, templates, and handouts), and opportunities to network with peers on current challenges and trends.

Audience BSA/AML offices, compliance officers, fraud team members, and auditors.

Facilitators

Dianne Barton, President, and Kristin Harville, Senior Consultant, Performance Solutions, Inc.

Fee Per Person

M $505 / NM $875

BSA/AML Yearend Wrap-Up

October 15-16, 2025 - Live Streamed

This two-day program focuses on the current changing BSA, AML/CFT compliance arena and offers tools to manage an “adequate” and “effective and reasonably designed” BSA program to meet regulatory expectations. In addition, this program also assists financial institutions in meeting the annual training requirements by the BSA regulations. Attendees receive a Training Manual as well as a Resource Toolkit packed with “takeaway tools and resources.” This event provides opportunities to network with peers and industry experts on current challenges and trends.

Facilitators

Dianne Barton, President, and Kristin Harville, Senior Consultant, Performance Solutions, Inc.

Fee Per Person

M $505 / NM $875

Peer Group

Compliance Peer Group

TBA – April 11

Springfield – July 11 (Kathy Enbom, Wipfli LLP)

TBA – October 10

These forums provide an opportunity for bankers to constructively examine pressing issues, exchange ideas, and share solutions among colleagues in a comfortable and professional environment.

Fee Per Person

M $250 / NM $450 Per Session

ABA Training

Online Instructor-Led

Legal Foundations in Banking

This course covers critical legal requirements affecting banks and bankers and core language that must be understood to be effective. It provides the necessary legal knowledge that every banker should know. This is a foundation course in the legal structure and basis for commercial banking, designed for new bankers, banking managers, or those transacting business directly with customers.

M $675 /NM $815 Start Dates – 3/17, 9/8

Online Self-Paced

CRCM Online Exam Prep

This course features audio and video lessons, readings, an online discussion board, access to a virtual instructor, and practice tests. After completing this course, students will be able to:

Demonstrate your compliance expertise in sample scenarios aligned to the exam domains

Practice your aptitude in completing tasks in each knowledge area

Evaluate your knowledge of crucial compliance topics, processes, and management expectations

Prepare for the actual exam and know what to expect from sample tests that include real exam questions

Access resources that you will leverage in your role of compliance manager (purchased separately)

Audience Individuals are preparing to take the Certified Regulatory Compliance Manager (CRCM) Exam. Check here to see eligibility requirements.

M $895 / NM $1,045

Certificates

Certificate in BSA and AML Compliance

Improve your ability to detect and prevent suspicious and criminal activity with this overview of the types of criminal behavior commonly used against banks, including in-depth training on the applicable U.S. laws and regulations governing money laundering. The curriculum is designed to be a refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam. It may be required for those individuals with less than five years of experience in the field.

Required Courses

Introduction to BSA/AML

SARs and Information Sharing

Currency and Correspondent Banking Accounts

Electronic Banking and Funds Transfer Activities

Higher Risk Accounts and Activities

BSA Requirements for Business Accounts

BSA Requirements for Foreign Customers and Accounts

Components of an AML Compliance Program

International Partners in AML

Office of Foreign Assets Control (OFAC)

M $1,595 / NM $2,095 NM

Certificate in Compliance Essentials

Gain a thorough understanding of key compliance essentials, including how to identify regulations and understand critical laws.

Required Courses for Compliance Professionals

Navigating Laws, Rules, and Regulations

BSA/Anti-Money Laundering

Digital Compliance for Compliance Professionals

Elements of a Compliance Program

Office of Foreign Assets Control (OFAC)

Privacy/Information Sharing

Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

Community Reinvestment Act, Community Bank (CRA)

Community Reinvestment Act, Large Bank (CRA)

Fair Debt Collection Practices Act

Bank Bribery Act

Bank Protection Act

Title III of the Americans with Disabilities Act

CAN-SPAM Act

M $1,995 / NM $2,595 NM

Certificate in Deposit Compliance

Gain a thorough understanding of crucial deposit regulations and the ability to identify and respond to compliance requirements. Get unlimited access to all course content for 12 months - including updates on new issuances and regulation changes made within that year.

Required Courses for Compliance Professionals

Electronic Funds Transfer Act (Reg E)

Expedited Funds Availability Act (Reg CC)

Reserve Requirements for Depository Institutions Act (Reg D)

Truth in Savings Act (Reg DD)

FDIC Coverage

Federal Benefit Payment Garnishment Rule FFIEC

M $995 / NM $1,295 NM

ABA Training

Certificates

Certificate in Financial and Credit Risk Management

This certificate includes seven courses covering the foundational aspects of financial and credit risk management. The financial risk courses provide principles for understanding and managing interest rate and liquidity risks. The credit risk courses teach core methods for identifying, measuring, monitoring, and controlling risk levels within retail, commercial, and agricultural lending and addressing other sources of credit risk.

Required Courses

Financial Risk Management: Interest Rate Risk

Financial Risk Management: Liquidity Risk

Introduction to Credit Risk Management

Credit Risk Management: Managing, Monitoring, and Measuring

Credit Risk Management: Retail Lending

Credit Risk Management: Commercial and Agricultural Lending

Credit Risk Management: Other Sources of Credit Risk

M $1,295 / NM $1,795

Certificate in Fraud Prevention

In-depth training on the applicable U.S. laws and regulations governing fraud and an overview of the types of criminal behavior commonly used against banks. They are designed to be an excellent refresher for experienced financial crimes professionals who wish to take the Certified AML and Fraud Professional (CAFP) exam. They may be required for those individuals with less than five years of experience in the field.

Required Courses

Introduction to Fraud Management

Establishing a Fraud Prevention Program

Types of Fraud and Prevention Strategies

Operating a Fraud Prevention Program

Maintaining a Compliant Fraud Prevention Program

M $795 / NM $1095

Certificate

in

Lending Compliance Core Concepts

Demonstrate to bank management and examiners you have a thorough grounding in crucial lending regulations and the ability to identify and respond to compliance requirements. Includes any updates on new issuances and regulation changes made within that year.

Required Courses for Compliance Professionals

Credit Card Regulations

Loans to Insiders (Reg O)

Reg Z Foundations and Closed-End Non-Mortgage Credit

Fair Credit Reporting Act (FCRA)

Equal Credit Opportunity Act (ECOA)

Reg Z Open-End Credit

Servicemembers Civil Relief Act (SCRA)

Military Lending Act

M $1,095 / NM $1,395

Certificate in Mortgage Lending Compliance

Gain a thorough understanding of key mortgage regulations, and the ability to identify and respond to mortgage lending compliance requirements.

Required Courses for Compliance Professionals

Fair Credit Reporting Act (FCRA)

Equal Credit Opportunity Act (ECOA)

Reg Z Open-End Credit

Servicemembers Civil Relief Act (SCRA)

Military Lending Act

Home Mortgage Disclosure Act (HMDA)

Real Estate Settlement Procedures Act (RESPA)

Flood Disaster Protection Act

Reg Z TILA RESPA Integrated Disclosures (TRID)

Reg Z Ability to Repay (ATR) and Qualified Mortgage (QM)

Reg Z Closed-end Mortgage Credit

Fair Housing Act

Homeowners Protection Act

Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act)/Regulation G

M $1,995 / NM $2,595 NM

Certificate in Operational Risk Management

Address training needs across the bank's three lines of defense and maintain a robust operational risk management program. Understand the fundamental governance structures, procedures, controls, and cultural aspects necessary for an institution to manage operational risk successfully.

Required Courses

Elements of an Operational Risk Management Program

Cybersecurity Management

Fraud and Criminal Threats

Incident Management and Resilience

Operational Risk Model Management

Oversight and Management of Operational Risk

Payments and Settlements

Physical Security

Regulatory Exam Management

Risk Control and Self-Assessment

Vendor Risk Management

M $1,595 / NM $2,095 NM

Certificate in Risk Management Frameworks

Each course walks through a critical process in sufficient detail for a targeted yet integrated view of risk management activities vital to an institution, such as establishing an effective governance process followed by risk identification, measurement, evaluation, monitoring, controls, and reporting.

Required Courses

Introduction to Enterprise Risk Management

Board and Senior Management Oversight

Enterprise Risk Management Reporting

Risk Policies, Procedures, and Limits

Risk Management Control Framework

Risk Identification

Risk Measurement and Evaluation

Risk Mitigation

Risk Monitoring

M $1,395 / NM $1,895

Active Aggressor for Employees

Active Aggressor for Managers

ADA Accessibility

ADA Interacting with People Who Have Disabilities

ADA Overview and Employment

Advertising: CAN-SPAM Act

Advertising: Overview for Marketers

Appraisals: FIRREA and Interagency Guidelines

Appraisals: Reg Z Requirements

Bank Bribery Act

Bank On: Opening the Door to Opportunity

Bank Protection Act

Banking Law and Referrals

Best Practices for Managing Remote Employees

BSA/AML: Beneficial Ownership and Customer Due Diligence

BSA/AML: CIP Advanced

BSA/AML: CIP Basics

BSA/AML: Communicating with Customers about CTRs

BSA/AML: Completing the CTR

BSA/AML: Exempting Customers from CTR Reporting

BSA/AML: Fundamentals

BSA/AML: Recordkeeping - Wires, Money Orders, and Other Challenges

BSA/AML: Reporting

BSA/AML: Risk Assessment and Customer Due Diligence

BSA/AML: SAR Filing

BSA/AML: USA PATRIOT Act

Community Reinvestment Act (Reg BB)

Conscious Bias

Culturally Respectful Customer Service

Cybersecurity Fundamentals

ECOA and Regulation B: Overview

Elder Financial Exploitation

E-Sign Compliance

Extending Credit to Bank Insiders (Reg O)

Fair Housing Act

Fair Lending

Fair lending for Marketers

FCRA: Adverse Action

FCRA: Affiliate/Third Party Information Sharing

FCRA: Duties of Furnishers

FCRA: Introduction and Overview

FCRA: Medical Information Sharing

FCRA: Notice to Consumers (Risk-Based Pricing)

FCRA: Permissible Purpose

FCRA: Prescreened Offers of Credit

FCRA: Use of Consumer Reports in Employment

FDIC for Marketers

FDIC Insurance Coverage

Flood Disaster Protection Act

Fraud Recognition and Prevention

Good Faith Estimate and HUD-1

Home Mortgage Disclosure Act (HMDA) Overview

Homeowners Protection Act

Human Trafficking and Human Smuggling

Identity Theft Red Flags and Information Security

Leveraging the Benefits of a Diverse Workforce

Military Lending Act

Mortgage Servicing: ARM Notices

Mortgage Servicing: Early Intervention and Continuity of Contact

Mortgage Servicing: Error Resolution

Mortgage Servicing: Escrow Accounts

Mortgage Servicing: Force-Placed Insurance

Mortgage Servicing: Loan Origination and Servicing Transfers

Mortgage Servicing: Loss Mitigation

Mortgage Servicing: Overview

Mortgage Servicing: Payment Crediting and Periodic Statements

Mortgage Servicing: Successors in Interest

Office of Foreign Assets Control (OFAC)

Privacy: GLBA Rule (Reg P)

Privacy: GLBA Safeguards Rule

Privacy: Overview of Laws

Privacy for Customer Contact Personnel

Real Estate Settlement Procedures Act (RESPA)

Recognizing and Preventing UDAAP

Reg B: Appraisals and Other Valuations

Reg B: Creditors’ Requests for Information

Reg B: Evaluating Applications

Reg B: Notifications

Reg CC Check 21

Reg CC Disclosures and Notifications

Reg CC Exceptions to Funds Availability Schedules

Reg CC Funds Availability Schedules

Reg CC Indorsements

Reg CC Subpart C

Reg DD Disclosures and Payment of Interest

Reg DD for Marketers

Reg DD Overdraft Rules

Reg E Consumer Liability

Reg E Consumer Remittances

Reg E Disclosure Requirements

Reg E Error Resolution Requirements

Reg E Gift Cards

Reg E Overdrafts

Reg E Overview

Reg E Payroll Cards

Reg E Preauthorized Transfers

Reg E Prepaid Accounts

Reg F: Fair Debt Collection Practices Act (FDCPA)

Reg W: Affiliate Transactions

Reg Z Adjustable-Rate Mortgages

Reg Z Advertising

Reg Z Advertising for Marketers

Reg Z Credit Cards

Reg Z HELOCs (Open-End Credit)

Reg Z HOEPA and Higher-Priced Mortgage Loans

Reg Z Installment and Home Equity Loans (Closed-End Credit)

Reg Z Mortgages (Closed-End Credit)

Reg Z Non-Home Secured (Open-End Credit)

Reg Z Overview

Reg Z Private Education Loans

Reg Z Reverse Mortgages

Reg Z Right of Rescission

Reserve Requirements for Depository Institutions (Reg D)

Right to Financial Privacy Act (RFPA)

Robbery and Bank Security

Servicemember Civil Relief Act (SCRA)

Sexual and Workplace Harassment

Sexual and Workplace Harassment for Managers

Social Media for Marketers

Social Media: Managing the Risks

Telephone Consumer Protection Act (TCPA)

The S.A.F.E. Act - Secure and Fair Enforcement for Mortgage Licensing Act

TILA-RESPA Integrated Disclosures

UDAAP for Marketers

Unlawful Internet Gambling Enforcement Act (UIGEA) (Reg GG)

Resources / References

IBA Compliance Connection®

Illinois bankers are constantly challenged with new laws, regulations, enforcement trends, and other pressing compliance concerns. We have an exciting resource to help you IBA Compliance Connection® a free website for all employees of IBA member banks that will quickly become your “go-to” source for banking compliance information, guidance, and support every day!

What You'll Find on the IBA Compliance Connection®

More than 200 (and growing!) Topic Pages covering a broad spectrum of compliance matters, indexed by bank process and function, together with all relevant laws and regulations

Over 4,000 (and growing!) original IBA Q&As, together with relevant articles, court decisions, and more

A developing Forms Library with sample policies, procedures, checklists, worksheets, and other forms

The latest in Compliance News, with daily updates from the IBA Law Department

A Law Resource Library compiling the best legal resources on the internet

And best of all, the IBA Compliance Connection® is FREE for all employees of IBA member banks! If your bank is an IBA member, you are an IBA member! Sign Up Today at www.GOTOIBA.com!

Regulatory University

Free Online Compliance Training | Powered by FIS

An Exclusive Benefit for IBA Member Banks and Thrifts

All your employees can enroll in free online coursework to stay informed of those constantly changing laws and regulations! IBA member banks and savings banks that enroll in this complimentary training have access to nearly 100 interactive courses in key regulatory areas. Your in-house program administrator can enroll employees, assign customized course programs, and run sophisticated management reports to monitor each employee’s progress while enabling your organization to determine additional training needs.

By participating in this program, you can demonstrate to examiners that your organization has a thorough and ongoing company-wide training program! Regulatory University is the only online training solution that ALL industry regulators use today. Most recently, the Consumer Financial Protection Bureau has trained their examiners and consumer response team through Regulatory University! Enroll Today!

Reference Guide to Regulatory Compliance, 34th Ed.

This guide is an ideal resource for compliance managers, department staff, product managers, and retail branch banking managers. The Guide is updated annually, giving you timely and relevant updates at your fingertips. Updates to the 34th Edition include:

CRA Modernization

Regulation B (ECOA) Dodd Frank Act section 1071

Home Mortgage Disclosure Act (HMDA) Regulations of Overdraft Protection Bank Secrecy Act/Anti-Money Laundering OFAC

And many more! View the Table of Contents (PDF) 3-hole punched Paper Version or Adobe Digital Reader eBook M $375 / NM $525

Lending: Ag, Commercial, Consumer and Residential

Conferences

The ONE Conference

March 13-14, 2025 – Bloomington, IL

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops. More details coming soon!

Peer Group

Lending Peer Group

TBA – Live Streamed

This group offers an ongoing platform throughout the year for developing peer networks and a strategic exchange of thought leadership, addressing current, and developing lending opportunities and challenges. The program highlights a rotation of industry speakers and roundtable discussions by peers all relating to lending practices, risk management, and the ever-changing regulatory, competitive, and economic lending conditions.

Fee Per Person

Members Only $400 (Includes Two Sessions) Substitutions Permissible

Schools

Mortgage Lending School

May 6-8, 2025 – Springfield or Live Streamed

9:00 a.m. to 4:00 p.m. CT (Day 1-2)

9:00 a.m. to 12:00 p.m. (Day 3)

The Curriculum The 2025 Mortgage Lending School addresses the financial industry's most immediate and relevant training needs. This mini-institute provides realestate lending professionals with a solid foundation of knowledge of real estate underwriting and compliance requirements, including exercises in underwriting. buying and selling mortgages in the secondary markets, construction lending, and today’s regulatory requirements. This school provides a practical, hands-on curriculum designed for learning by doing and for easy application at the bank, along with a small class size to increase networking opportunities and personalized instruction.

Who Should Attend Bankers who have not been exposed to formal mortgage lending training and lenders who want to broaden their mortgage lending knowledge will benefit from the school. Attendees will be better prepared to serve effectively and profitably as mortgage loan officers. Students should have a solid foundation in the areas of accounting, financial statement analysis, and economics. This understanding can be evidenced by ABA courses, college courses, in-house programs, self-study, and/or experience. Students are expected to have had relevant banking experience before the school. This means a college degree, at least one year of experience, a high school diploma, and five years of banking experience.

Learning Outcomes

Loan Application & Interviewing

Secondary Mortgage Market

Lending to Self-Employed Borrowers

Underwriting

Regulatory Compliance

Construction Financing & “Potential” Construction Site Visit

Loan Originations

Appraisals

Facilitator

The faculty leader, Paul R. Osborne, represents a wealth of lending experience and the ability to communicate in an effective and enjoyable manner.

Continuing Education

Under Review

Fee Per Person

M $745 | NM $1245

Commercial Lending School

2025 Dates TBA - Springfield orLive Streamed

This program prepares your team to serve effectively and profitably as commercial loan officers by providing participants with the knowledge needed to evaluate, structure, and negotiate a commercial loan.

Topics

Foundation Concepts in Lending

Understanding the Borrower’s Business Evaluating Management

Assessing the Risks Facing the Borrower

Assessing Borrower Financial Performance

Projecting Future Performance

Loan Structure and Support

Responsible Commercial Real Estate Lending

Identifying and Managing Problem Loans

Effective Relationship Management

Facilitators

Mark Tyrpin, President and CEO, Mercantile Bank in Quincy Derrick Jackson, EVP & Chief Credit Officer, First Savings Bank

Fee Per Person

M $1,225 / NM $2,045

Midwest Agricultural Banking School

December 2025 - Purdue University, West Lafayette, IN

The school delivers a solid foundation in agricultural credit principlesand the timeliest topics of the day, all with a minimum investment of time and money! The curriculum is designed to provide you with the practical aspects of agricultural credit and finance, farm management, and marketing-related subjects.

Seminars/Series

LaserPro Training

Live Streamed | March 5-6 – Beginner Sessions

Live Streamed | August 12-14 – Advanced Sessions

NOTE: While the March courses are meant for beginners, current administrators may also benefit from them as well. These are not compliance seminars. The trainer cannot render compliance advice or legal counsel advice.

Commercial Document Preparation for Beginners

Tuesday, March 4 - This course will teach users how to navigate and complete the workflow of the LaserPro software, focusing on producing Commercial loan documentation.

Consumer Real Estate for Beginners

Wednesday, March 5 - This course focuses on using LaserPro to produce Consumer Real Estate loan documentation for loans subject to the TRID Regulation. The course navigates through LaserPro’s Processing workflow to create a Loan Estimate and early disclosures, then walks through LaserPro’s Doc Prep phase to produce a Closing Disclosure and closing loan documentation.

Tips, Shortcuts, and Best Practices

Thursday, March 6 - This course is designed to teach someone how to edit and navigate through the administrative database of the LaserPro software. This course focuses on the setup and functionality of the General System Setup, and the setup and functionality of the LaserPro Loan Processing Setup.

Advanced Commercial Document Preparation

Tuesday, August 12 - This course focuses on using LaserPro’s workflow for complex commercial loan transactions with the expectation that participants already have experience with the basic workflow and navigation of the commercial module.

Advanced Consumer Real Estate

Wednesday, August 13 - This course focuses on documenting fee changes and tolerance cures for loans subject to the TRID Regulation. This functionality will be demonstrated while documenting a construction loan. The course is taught with the expectation that participants already have experience with the basic workflow and navigation of a TRID loan.

Advanced Administration

Thursday, August 14 - This course is designed to teach attendees how to create policies and templates at an advanced level with the expectation that participants already have experience with the admin functionality of the LaserPro software.

Per Person Per Program Fee

Each program is limited to 15 registrants.

M $455 / NM $605

Essentials of Commercial Credit Analysis Series

April 16-17 and May 13-14, 2025 - 9:00 a.m. to 4:00 p.m. CT Springfield and Live Streamed

This series provides bankers with foundational and advanced principles for effective commercial and real estate lending, commercial credit analysis, underwriting, and loan review. Each session will prepare bankers to successfully analyze credits and make wise, evidence-based loan recommendations in today’s banking environment, where they must have the skills and flexibility to respond to a wide range of loan requests.

The instructor’s facilitation approach encourages participant engagement and, thus, enhances their learning experience. Participants apply lending, underwriting, and credit analysis principles through real-world examples, practice problems, and case studies. Worksheets for calculating Debt-to-Income, Debt Service Coverage, and Global Debt Service Coverage are included. Participants should bring a calculator to class. A laptop is recommended, but not required.

Audience This series is targeted to Commercial Lenders, Small Business Lenders, Credit Analysts/Commercial Loan Underwriters, Loan Review Officers, and Management Trainees. This course is “down-to-earth” and particularly relevant for bankers who specialize in lending to small and mid-size commercial borrowers.

Sessions

Introduction to Commercial Lending and Financial Accounting

Analyzing Tax Returns and Calculating Traditional Cash Flow

Analyzing Financial Statements and UCA Cash Flow

Sensitivity Analysis, Mitigating Risk, and Making Loan

Approval Recommendations

Facilitator

Christie Drexler is the Owner of Drexler Consulting, LLC

Fee Per Person

M $995 / NM $1,665

Seminars/Series

Sales Excellence Bootcamp: Helping Bankers Become Elite Business Developers

May 15-16, – Springfield, or Live Streamed

Joe Micallef has been a successful banker and business developer for over 30 years, achieving record results year after year for his bank and his customers. In a highly competitive banking market, the secret to Joe's success has been to differentiate himself as a financial adviser that his customers and prospects proactively seek to help them with all their financial challenges and goals. Many bankers struggle each year to achieve their growth targets and personal goals because they do not know how to position themselves as valuable finance professionals.

How are you engaging your prospects and getting more meetings?

How well can you articulate your unique value proposition?

How impactful are your customer meetings?

How persuasive are your proposals?

How do you overcome objections?

Joe will share practical business development tips and tools that will help you easily grow your customers and win more business at the price you want year after year. Commercial bankers, retail officers, financial planners, and home lenders walk away from Joe's two-day sales boot camp with greater sales confidence and ideas to elevate their career success and more effectively grow their bank.

During this highly interactive, enlightening, and energizing twoday workshop, attendees will develop the following skills, behaviors, and beliefs:

Day ONE - Getting More Meetings

Understand Personal Motivation & Build Sales Confidence

Create a Powerful Target List & Value Proposition

Develop a Better Prospecting Script & Cadence

Consistently Gain More Quality Referrals

Become a More Influential Networker

Day TWO - Winning More Customers

Adopt a Better Sales Meeting Process

Ask Powerful Questions

Create & Present Compelling Proposals

Closing Techniques & Overcoming Objections

Develop a P.L.A.N. for Greater Success Audience and Program Benefits

A must-attend event for all bankers in a business development role.

Achieve an immediate return on investment that will include more customers, more rewards, and more job fulfillment.

Receive a copy of Joe's presentations and a workbook filled with proven sales models, templates, and scripts to help them gain immediate results.

Direct access to Joe Micallef for up to 30 days after the bootcamp to review their workbook exercises and discuss any specific sales challenges.

Fee Per Person

M $505 / NM $875

Online Training

Breaking into Banking Powered by Keusal Learning Credit Officers and Commercial Training Managers Here’s How to Build Skillful and Productive Commercial Bankers from Day 1… GUARANTEED Focusing on the reality of the banking world over textbook portrayals of the business, these courses will equip you with critical concepts and banking terminology. They show you how it all fits together.

Breaking into Banking 101: Fundamentals of Commercial

Banking This 10-module online course is broken into easyto-digest lessons covering everything you need to know to get hired, start quickly, and advance in your new career. Andy gives you the inside scoop on what banks want from you and how you can immediately differentiate yourself from others new to the industry.

Breaking into Banking 201: Analyzing Repayment Sources

This 9-module online course is a “sequel” to the 101 course and is best taken after completing that course, though it is not a prerequisite. The 201 course dives deeper into topics covered in modules 4, 6, and 8 of the 101 courses: analyzing a borrower’s balance sheet, income statement, collateral, and risk ratings.

Breaking into Banking for Interns

Unlike our other courses that are appropriate for various audiences of learners, this course was created specifically for college students hired by banks for internships. It assumes no prior knowledge of the subject matter. This course was created specifically to meet that need, and includes a brief overview of retail banking, with a focus on commercial credit and lending. It is an ideal primer for those considering banking as a career.

Audience New credit analysts, lenders, and underwriters, as well as bankers who don’t do credit analysis but need a working knowledge of the process. This may include statement spreaders, loan processors and closers, treasury management associates, administrative support for credit or lending officers, branch managers, and interns.

Learn More Today!

ABA Training

Online Instructor-Led

Analyzing Financial Statements

A practical introduction to financial statement analysis from the perspective of the commercial loan officer. Gain the skills needed to effectively assess the risks related to a customer current and prospective and evaluate possible sources of repayment for the loan.

Audience Commercial and business bankers and credit analysts. The recommended prerequisite course is General Accounting.

M $545 / NM $625 Start Dates – 5/5, 7/21, 12/1

Commercial Lending

Suitable for anyone who wants to learn more about the commercial lending process the backbone of most banks’ lending portfolios. Learn what goes into making a successful commercial loan and how tomanage a customer relationship once the loan is approved.

M $545 / NM $675 Start Dates – 2/3, 6/9, 10/13

Consumer Lending

It covers forming a loan policy, generating applications, learning about credit investigation, and understanding the evaluation and decisionsthat go into every loan application.

M $485 / NM $625 Start Dates – 3/3, 7/7, 10/27

Introduction to Agricultural Lending

They are designed to provide students with a basic overview of the agricultural lending function. It helps students have a fundamental understanding of agriculture and ag lending in the financial services industry.

M $575 / NM $695 Start Dates – 1/13, 9/22

Online Self-Paced

Analyzing Business Financial Statements & Tax

Returns Suite

Courses

Income Statement Analysis

Balance Sheet Analysis

Ratio Analysis

Cash Flow Analysis

The UCA Mode

Cash Budgets and Pro Forma Statements

M $275 / NM $375

Analyzing Personal Financial Statements & Tax

Returns Suite

Courses

Types of Personal Financial Statements

Key Ratios and Adjusted Net Worth

Personal Tax Returns and Cash Flow

Combining Business & Personal Cash Flow into Global Cash Flow

M $275 / NM $375

Online Self-Paced

Effective Referrals Suite

This suite explores the Effective Referral Model for recognizing, responding to, and revisiting referrals. Completing this suite provides tactics for identifying clues about financial needs and connecting them to appropriate products and services. Concise, impactful lessons can be applied on the job immediately.

M $55 / NM $75

Ethical Issues for Bankers

This cornerstone course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to handle commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions.

M $55 / NM $75

Fundamentals of Small Business Banking Suite

This suite explores the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle.

M $95 / NM $130

Handling Mortgage Inquiries and Making Referrals

Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, important elements ofdifferent purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO.

M $95 / NM $130

Introduction to Analyzing Financial Statements

Reviews terms and steps associated with analyzing financial statements. Explains how tax returns report income and expenses from another perspective. Examines the computation and meaning of four categories of financial ratios and how ratios are used to spot significanttrends.

M $195 / NM $245

Loan Structuring, Documentation, Pricing and Problem Loans

This suite of five courses provides guidance on loan structuring and documentation issues in response to the quantitative and qualitative risk analysis. An overview of documents, loan agreements and covenants, as well as negotiating and pricing is included.

M $275 / NM $375

Mortgage Customer Counseling and Prequalification

Describes mortgage counseling and the type of information and techniques to improve communication between the MLO and customer. Reviews mortgage counseling from the transaction-oriented and mortgage program-oriented perspectives. Explains critical areas of review for each step in the prequalification process.

Note: Only MLOs can prequalify customers for a mortgage and take mortgage applications. The CFPB's Loan Originator Rule expands the SAFE. Act definition of "loan originator" and requires certain loan origination activities be performed only by loan originators.

M $95 / NM $130

ABA Training

Online Self-Paced

Personal Tax Return Analysis

Explains how to analyze tax returns to determine a projected income and explores income trends, recurring versus nonrecurring income, andhow tax returns can be used as a sales tool.

M $245 / NM $345

Qualitative Analysis and Determining a Credit Risk Rating Suite

Covers qualitative analysis and how to assess industry risk, market risk, andmanagement risk. Learn the role of loan policy and the need to summarize the borrower’s various risks into an appropriate credit risk rating.

The Commercial Lending Process & Initial Business Development Calls

Credit Investigation and Assessing Industry, Market, and Management Risk

Loan Policies and Procedure, Including Credit Risk Ratings

Loan Packages and Credit Write-Ups

M $275 / NM $375

Relationship Sales for Small Business Clients Suites

Gain a solid understanding of ways to meet small business clients’ needs through consultative or needs-based selling. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships. Through a blended-learning approach with micro-lessons, practice exercises, and toolkits, lessons can be applied on the job immediately.

M $135 / NM $180

Small Business Basics

Guides you through the operating and life cycles of small businesses. Learn the different small business industry types and identify their corresponding traits and financial needs. Explore small businesses’ legal structures and their corresponding traits, advantages, and risk profiles.

M $55 / NM $75

Small Business Borrowing Suite

Describes the characteristics of the small business market that make it an attractive source of potential business. This course explores the overall relationship between the borrowing cause, loan purpose, and repayment source to better understand small business client credit needs.

M $95 / NM $130

Small Business Operating and Life Cycle

Guides you through the steps of the operating cycle. Discover how the steps may vary based on industry type. Explore the stages of the small business life cycle. Get insight into detecting a small business owner’s banking product need during each step of the operating cycle and life cycle.

M $55 / NM $75

Small Business Products Suite

Explore the features and benefits of credit products, retirement products, and treasury management products. Completing this suite develops the key skills needed to create and sustain successful small business relationships. Through a blendedlearning approach with micro-lessons, practice exercises, and toolkits, lessons can be applied on the job immediately.

M $95 / NM $130

Treasury Management

This course examines how treasury management services organize and control business customers' cash assets to satisfy the financial objectives of the organization. It explains the important role treasury management products and services play in meeting business customers' financial needs.

M $55 / NM $75

Understanding Business Borrowers

Learn how to identify and understand business industries and types and why they borrow money. An introduction to the basic concepts of business financial accounting and entity structures is also covered.

M $275 / NM $375

Certificates

Certificate in Business and Commercial Lending

This online self-paced certificate focuses on financial statement analysis and commercial lending, will familiarize lenders with both audited and unaudited statements, and fill any gaps in your understanding of credit analysis and underwriting.

Required Courses

The approximate time to complete these courses is 33 hours. Effective Commercial Loan Write-ups

Treasury Management

Understanding Business Borrowers Suite

Analyzing Business Financial Statements and Tax Returns

Suite

Analyzing Personal Financial Statements and Tax Returns

Suite

Qualitative Analysis and Determining a Credit Risk Rating

Suite

Loan Structuring, Documentation, Pricing and Problem

Loans Suite

IBA/ABA M $1,295 / NM $1,595 Per Person

Small Business Banker Certificate

Develop the key skills for building trusted relationships with business customers. Discover tactics to better engage customers by understanding their needs and being able to offer appropriate solutions. Develop a broad knowledge of small business-specific products.

Required Courses

Estimated time to complete is approximately 11 hours.

Fundamentals of Small Business Banking Suite (2 courses)

Small Business Borrowing Suite (2 courses, 2 exercises + 2 toolkits)

Relationship Sales for Small Business Clients Suite (3 courses, 2 exercises + 1 toolkit)

Small Business Products Suite (3 courses, 1 exercise + 1 toolkit)

Growing Small Business Relationships Suite (2 courses, 1 exercise + 1 toolkit)

Sales Planning Suite (3 courses, 1 exercise + 1 toolkit)

Introduction to Analyzing Financial Statements

Personal Tax Return Analysis

IBA/ABA M $495 / NM $695 Per Person

Residential Mortgage Lender Certificate

Designed for aspiring mortgage lenders and those individuals new to themortgage area of the bank, including mortgage loan clerks, loan processors, and closers.

Required Courses

The estimated time to complete is approximately 22 hours. Banking Basics Suite Appraisal Procedures*

Basics of Mortgage Processing*

Determining Your Role in Fraud Prevention* Discovering FHA Programs*

Effective Referrals Suite Essentials of Mortgage Lending* Ethical Issues for Bankers Explaining Loan Modifications* Mitigating Potential Fraud in Your Organization*

Mortgage Customer Counseling and Prequalification

Personal Tax Return Analysis

Preparing the Closing Disclosure* Preparing the Loan Estimate*

Processing and Underwriting Credit*

Processing Income and Assets* Reviewing the Appraisal Report*

*These courses are offered through a partnership with AllRegs, a leader in residential mortgage lending.

IBA/ABA M $775 / NM $985 Per Person Full Series

IBA/ABA M $105 / NM $143 Per Course Per Person

Human Resources and Workplace Fundamentals

Conferences

The ONE Conference

March 13-14, 2025 – Bloomington, IL

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops. More details coming soon!

Bank Trainers Conference & Expo 2025

October 7-9, 2025 – Orlando, FL

We’re thrilled to announce that the 12th annual Bank Trainers Conference will be held in Orlando, Florida! Mark your calendars for an unforgettable event, where we’ll gather to explore new trends, strategies, and innovations in the world of bank training. Why Orlando? Orlando is not just home to worldclass attractions and entertainment but is also the perfect destination to network, learn, and grow in your career. We’re planning exciting opportunities for you to explore the city and enjoy its unique charm while attending the conference.

Schools

GSB Human Resource Management School

April 28 – May 2, 2025 – Madison, WI

Scholarship Available

Designed for financial services HR professionals to help tie together important banking and HR issues, this school will expand your knowledge of the business of banking, human resource management, and employee performance.

Peer Groups

Human Resources Peer Group

May 14, October 8 – Live Streamed

Designed to provide HR officers, executives, and others overseeing HR functions within their financial institutions an opportunity to share ideas, information, and challenges with fellow human resource officers. Expect a lively, interactive, and open discussion on employment issues facilitated by the legal and human resource experts.

Fee Per Person (Includes Two Sessions)

M $300 / NM $500 Substitutions Permissible

Education and Trainers Peer Group

February 27, June 12, October 23 – Live Streamed

This forum provides an opportunity for bank trainers to exchange ideas freely, brainstorm challenges, and examine pressing issues in today's ever-evolving regulatory, costconscience, and results-driven environment. The agenda is based on input from participants in the forum group as well as banking industry employee development key topics.

Fee Per Person (Includes Three Sessions)

M $745 / NM $1,245 Substitutions Permissible

Senior Retail Banking Peer Group

February 6, July 24, November 12 – Live Streamed

This group provides a platform and an opportunity for retail banking officers to freely exchange ideas and examine pressing issues in today’s ever-evolving regulatory, costconscience, and result-driven environment. The agenda for each session is based on input from participants in the forum group and the facilitator. Also, as appropriate, experts will present specific pressing topics as requested by forum members.

Fee Per Person (Includes Three Sessions)

M $745 / NM $1,245 Substitutions Permissible

Essentials of Banking Series

This six-part, interactive series is designed to provide a complete overview of banking principles and operations.

SESSION 1

MONEY, BANKING, AND MY CAREER

Evolution of Money and Banking

Types of Banks and Bank Organizational Structures

Roles and Responsibilities of the Board of Directors

Discovering Your Role as An Essential Service Provider

Your Successful Career in Banking

Key Banking Divisions and Departments

SESSION 2

BANKING HISTORY, REGULATORS, AND RISK MANAGEMENT

History of Banking in the United States

Uniqueness of U.S. Banking System

Roles and Responsibilities of Other Banking Regulators

Current Banking-Related Hot Topics

SESSION 3

BANKING PRODUCTS AND SERVICES

Assessing Bank Stakeholder Needs

Defining the Customers of a Bank and Meeting their Needs

Deposit Products and Services

Loan Products and Services

Electronic Banking

Trust, Investments, and Insurance

Corporate/Investment Banking Products and Services

23

20

20

24

22

26 1 - 4 PM CT Live Streamed

SESSION 4

HOW BANKS MAKE MONEY AND RISK MANAGEMENT

Understanding Profitability, Liquidity, Cash Flow

Breaking Down a Bank’s Annual Report

Risk Management and Safety and Soundness

Bank Performance Metrics

SESSION 5

BANKING COMPLIANCE OVERVIEW

The Purpose of Laws, Regulations, and Your Compliance Compliance Management Fundamentals

Banking and its Regulation

The Banker’s Responsibility in Preventing and Reporting Crime Security Regulations

SESSION 6

WOW! SERVICE AND GROWING THE BANK

Stakeholder Service Excellence

Growing the Bank

SERIES

ABA Training

Online Self-Paced | Onboarding

Ethical Issues for Bankers

This course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to manage commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions.

M $55 /NM $75

Online Self-Paced | Communication

Communication Basics Suite

Explores the primary elements of effective communications, key in delivering good customer service. This suite provides tips for becoming an active listener, developing effective questioning, and understanding body language.

Courses ▪Becoming a Better Listener ▪The Importance of Body Language ▪Communicating Effectively

M $55 /NM $75

Online Communication Suite

Explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette.

Courses ▪Effective Social Media Communication ▪Social Media Etiquette

M $55 /NM $75

Presentation Skills Suite

Explores delivering effective presentations in-person and virtually. Get tips and tactics for developing strong openings and closings, maintaining an audience's attention, and exuding confidence.

Courses ▪Crafting Your Message ▪Getting Started ▪Delivering Your Message ▪Presenting Virtually

M $95 / NM $130

Verbal Communication Suite

Explores tactics for creating memorable customer interactions, from initial greeting to conclusion, whether in-person or over the phone. Completing this suite provides best practices to create positive customer service experiences.

Courses ▪Effective Conversation ▪Handling Customer

Concerns ▪Greetings and Introductions

M $55 /NM $75

Written Communication Suite

Explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences.

Courses ▪Clarity in Writing ▪Writing for Your Audience

▪Effective Email Communication

M $55 /NM $75

Online Self-Paced | Management & Early Leadership Skills Employment Law

Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise.

M $95 / NM $130

Improving Productivity

Provides the main elements of productivity, and guidelines on how to evaluate and improve productivity in the workplace. This course explains how to apply a six-step process consistently and systematically to resolving productivity problems in the work environment. It begins the process by carefully investigating what events, processes, or procedures lead to the problem; explains how to look for opportunities to improve the end result; focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels.

M $95 / NM $130

Leadership in Action Suite

Explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively managing change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others.

Courses ▪Authentic Leadership ▪Empowerment ▪Building Collaborative Teams ▪Managing Change ▪Communicating Vision

M $195 / NM $275

Leveraging the Benefits of a Diverse Workforce

Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.

M $95 / NM $130

Management Essentials Suite

This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings.

Courses ▪Coaching ▪Employee Recognition ▪Corrective Action

▪Interviewing ▪Effective Meetings ▪Managing Performance

M $275 / NM $375

Sexual and Workplace Harassment for Managers

Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment.

M $95 / NM $130

ABA Training

Dealing Effectively with Co-Workers

Focuses on the behaviors of and interactions between coworkers and teaches methods to improve working relationships with difficult coworkers. This course introduces the characteristics of the four behavioral (base preference) groups and explains how they affect communication between coworkers. It describes how to create some common ground with difficult co-workers or clients.

M $95 / NM $130

Essentials of Workplace Conduct

Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a significant impact on how others perceive you and addresses etiquette factors in the work environment and in offsite work situations.

M $95 / NM $130

Event Networking

Focuses on enhancing networking interactions in professional group settings and on a systematic approach to group events. Explores how to be familiar with the host and attendees of the event and its purpose to prepare questions, anticipate conversations, discuss commonalities, and ultimately establish relationships to grow your business.

M $95 / NM $130

Managing Time at Work

Explains how to create daily plans that focus on business priorities by using techniques to manage the work area, interruptions, telephone calls, and other daily activities that take valuable time away from the workday to be more productive.

M $95 / NM $130

Sexual and Workplace Harassment

Identifies conduct that could be considered unwelcome or inappropriate. Explains quid pro quo and hostile environment. Provides steps to follow for victims of sexual harassment and focuses on how actions may be perceived by others.

M $95 / NM $130

Management & Leadership

Conferences

The ONE Conference

March 13-14, 2025 – Bloomington, IL

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops. More details coming soon!

IBA Annual Conference

June 23-25, 2025 – Lake Geneva, WI

For 132 years, the IBA has gathered CEOs, senior executives, officers, and directors eager to reconnect and learn the latest trends at this annual event. Make plans now to attend! We’re currently working on the 2025 event. More details coming soon!

Peer Groups

Small Bank CEO Peer Group

Tailored for Banks and Thrifts up to $150MM in Assets

February 12, July 23, October 8

Bloomington Country Club or Live Streamed

This forum provides chief executive officers with the means to constructively examine pressing issues, exchange ideas, and share solutions among colleagues in a comfortable and professional environment.

Facilitator

Cliff Bumgarner, Partner, Kerber, Eck & Braeckel LLP

Fee Per Person (Includes Three Sessions)

M $500 / NM $700 Substitutions Permissible

CEO Peer Group

Tailored for Banks and Thrifts $150 to $750MM in Assets

February 5, July 16, October 15 – Live Streamed

Running a bank has never been more challenging, and you need all the insight, experience, and ideas you can get. In an age of information saturation when bankers can turn to any number of sources for problem-solving, the peer connections and in-depth discussions from these roundtables are powerful tools for Illinois’ top bank executives. This forum provides a facilitated, open medium where ideas, experience, insight, and views on many banking and business-related matters can be exchanged with your peers.

Facilitator Karl Nelson and Eric Nelson, KPN Consulting

Fee Per Person

Members Only $600 (Includes Three Sessions) Substitutions Permissible

Midwest Economic Forecast Forum

Live Streamed | January 15, 2025 - 11:00 a.m. - Noon CT

Prepare for 2025 by joining an economic discussion with Federal Reserve Bank President Austan Goolsbee. Community leaders with an interest in the economic and business environment will find value in hearing from our distinguished guest speaker with time allowed for open Q&A. Bankers are encouraged to invite their business customers to attend as part of the bank's group of attendees.

Registration

Individual Registration - $29/Connection

Group Registration - up to 10 virtual connections - $129/Group

Director Programs

Directors Education Series

A series of 30–minute training modules geared to the bank director have been developed in consultation with a highly respected group of banking industry experts. Your subscription to this series will assist you with the responsibility you have to educate those who serve on your board. Partial lists of topics that will be covered include:

Strategic Planning Minimizing Board Liability

Regulatory Environment

Board/Committee Composition

Compliance Management

BSA/AML Training

Insiders & Reg O

Exam Preparation Board Legal Duties

Board Meetings and Minutes

Understanding Bank Capital

Enterprise Risk Management

Credit Risk Management

Asset Liability Management

An annual subscription will provide you with a recorded 20–30-minute web–based training module each month. You will also be supported with discussion topics and handouts. Since the programs are recorded, you have the flexibility to show these programs at your board meeting or make the link available to your directors prior to the meeting.

ABA Bank Director Series

Much is expected today of bank boards, which provide both strategic direction and oversight of critical functions. This suite of 19 videos presents need-to-know fundamentals about bank board responsibilities, strategies, and best practices for diversifying the members and the importance of recruiting women to join. Additional topics from oversight of compliance management and controls; compliance with BSA/AML/OFAC, Reg O and fair lending regulations; and digital trends in cybersecurity, blockchain and payments are available.

Beyond the Welcome: New Director Onboarding

Board Oversight: Bank Governance Structure

Board Oversight: BSA/AML/OFAC

Board Oversight: Compliance Control Activities

Board Oversight: Compliance Management

Board Oversight: Credible Challenge

Board Oversight: Effective Compliance Management System

Board Oversight: Fair Lending

Board Oversight: Fostering Innovation

Board Oversight: Insiders and Regulation O

Board Oversight: Managing Reputation Risk

Board Oversight: Post Compliance Exam Activities

Board Oversight: Preparing for the Compliance Exam

Digital Trends: Blockchain

Digital Trends: Cybersecurity

Digital Trends: Payments

Diversifying the Board: Strategies and Best Practices

Encouraging Women to Accept the Ask

What Do Bank Boards Do?

Audience For members of a bank's board of directors.

M $895 / NM $1,195

ABA Training

Online Self-Paced

Employment Law

Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise.

M $95 / NM $130

Improving Productivity

This course explains how to apply a six-step process to resolving productivity problems in the work environment. It begins the process by carefully investigating what events, processes, or procedures lead to the problem. Learn how to look for opportunities to improve the end result, focus on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels.

M $95 / NM $130

Leadership in Action Suite

This suite explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively managing change to creating a teamsupported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in dayto-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately.

Courses

▪Authentic Leadership ▪Empowerment ▪Managing Change

▪Building Collaborative Teams ▪Communicating Vision

M $195 / NM $275

Leveraging the Benefits of a Diverse Workforce

Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.

M $95 / NM $130

Management Essentials Suite

This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings.

Courses

▪Coaching ▪Employee Recognition ▪Corrective Action

▪Interviewing ▪Effective Meetings ▪Managing Performance

M $275 / NM $375

Marketing and Sales

Conferences

The ONE Conference March 13-14, 2025 – Bloomington, IL

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops. More details coming soon!

Peer Group

Bank Marketing Peer Group TBA – Live Streamed

The Bank Marketing Peer Group, facilitated by Brett Jackson, CEO of Systemax, provides a platform and opportunity for bank marketing staff to exchange ideas freely, dissect problems, and discuss vital issues with peers. Participants can talk through industry trends and challenges and review a wide range of developments that affect bank marketing strategies, tactics, and results.

Fee Per Person (Includes Two Sessions) Members Only $400 Substitutions Permissible

ABA Training

Online Instructor-Led

Marketing in Banking

This four-week-long, entry-level course builds a solid foundation for grasping bank marketing functions. Dive into the core responsibilities of bank marketing, examine how marketing may be structured, know the regulations affecting bank marketing activities, and discover how to assess financial performance.

M $375 / NM $475 Start Dates – 1/6, 5/26

Marketing Management

Establish a working knowledge of marketing management. Examine best practices for managing public relations and digital marketing campaigns, as well as ongoing brand management. Learn how to prioritize projects, assess performance, and balance resources. Explore ways to deliver strong return on investment (ROI).

M $375 / NM $475 Start Dates – 3/17, 10/20

Marketing Planning

This course develops skills for preparing a comprehensive strategic marketing plan that follows best practices. Learn how to assess customers and trade area opportunities. Discover ways to integrate this information into a situational analysisthen create an action plan and develop a budget.

M $375 / NM $475 Start Dates – 2/10, 8/11

ABA Training

Online Self-Paced

Bank Marketing: Building Customer Relationships

Guides you through attracting customers and building strong relationships through marketing. Explore current methodologies. Craft a market-driven strategy for product development.

M $55 /NM $75

Marketing in a Digital World: Digital Campaigns

This series shows you what digital advertising is and why it's an important component of your bank's marketing strategy. You'll uncover the role of search engine optimization (SEO) in getting seen by customers and see why marketing on mobile devices deserves special consideration

Produced by Mindset Digital

M $299 / NM $399

Build Your Campaign

The majority of consumers go online before making a purchasing decision, and some only use their phones to buy everything from groceries to financial services. Learn how to reach the digital consumer by understanding what works and what doesn't in digital campaigns.

Campaign Goals: Craft Your Objective

Campaign Types: Explore Options

Targeting: Find Your Customers

M $129 /NM $179

Find Your Audience

Learn the variety of ways to reach customers and prospects, and how to combine digital ad options for maximum effect.

Search Ads: Get Found

Display Ads: Make an Impression Video: Capture Attention Apps: Engage Audiences

Text Campaigns: Think Mobile

M $129 /NM $179

Search Engine Optimization

Search engine optimization (SEO) is a critical way to make your bank more visible to people seeking what you have to offer. Learn the factors that affect search results and identify best practices that can help you and your bank right away.

Search Engines: Drive Traffic

On-Page: Maximize Your Site

Off-Page: Attract Visitors

Writing for SEO: Contribute to Success

M $129 /NM $179

Certificate

Foundational Certificate in Bank Marketing

Develop key skills essential to successful bank marketing. Discover best practices for developing a comprehensive strategic marketing plan, including setting objectives, implementing action plans, creating a budget, and evaluating ROI. Explore tactics to assess customers, markets, and opportunities. Learn how to better leverage social media to expand your reach and build your bank's brand. Gain insight into managing marketing activities from brand management to PR to digital marketing and learn the key regulatory guidelines for bank marketing.

Required Courses

Facilitated Online: Four weeks each in duration, you can select your start date and log in at your convenience. Estimated learning time is 3 hours per week.

Marketing in Banking

Marketing Planning

Marketing Management

Self-Paced Online

Marketing in a Digital World Search Engine Optimization

Build Your Campaign

Find Your Audience

The Power of Facebook

Leveraging LinkedIn

Strategic Twitter

Recognizing and Preventing UDAAP

M $1,095 / NM $1,595

Operations and Technology

Conferences

The ONE Conference

March 13-14, 2025 – Bloomington, IL

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops. More details coming soon!

BankTech Conference

October 23, 2025 – Oak Brook

Dive deep into the world of fintech innovation and learn more about the latest trends in bank technology that will elevate your bank's customer service, revenue growth, and operational efficiency.

Schools

GSB Digital Banking School

Virtual Learning – Begins March 3, 2025

This program is offered virtually over a series of half-day sessions throughout March to help community banks grow in the digital banking space, with a focus on innovation, digital product mix, customer engagement, technology, vendor partnerships, and more.

GSB Bank Technology Management School

April 7-11, 2025 – Madison, Wisconsin

Created especially for financial services IT professionals, this popular and respected program explores critical banking and technology issues. Gain an in-depth understanding of bank profitability, technology management, security, and more.

GSB Bank Cybersecurity School

October 13-17, 2025 – Madison, WI

This school will give you the practical insights to mitigate the risk of fraud. Includes an in-depth, interactive study of the latest IT security best practices, including information security law, IT security management, virtualization, infrastructure, network penetration testing, ethical web hacking, AI, and mobile defense.

Peer Groups

Cash Management/Treasury Peer Group

March 6, October 29 – Live Streamed

In an ever-evolving payments environment shaped by changes in technology, competition, policy, and customer behavior, this forum provides a venue to share knowledge and engage in dialogue.

Find solutions to your most pressing problems

Discuss with peers what works and what doesn’t

Hear from experts in the industry on products, services, regulatory changes, and best practices.

Facilitator Karl Nelson, Founder & CEO, KPN Consulting

Fee Per Person

Members & Nonmembers $398 (Includes Two Sessions)

Substitutions Permissible

Operations Peer Group

February 7, July 11, October 31 – Live Streamed

For a bank to run its operations effectively, reduce costs, and decrease transaction errors, its staff must be well-versed in the fundamental principles governing bank operations.

Potential Topics

Deposit and Balance Sheet Strategies

Customer service

Vendor management

Call center management

Debit card management

Deposit products

Business growth/development

Development and implementation of institutional goals

Special projects

Community development

Policy and procedural development/enhancements

Customer experience

Efficiency

Company culture

Cross-selling

Facilitator Scott Eaton, VP, Business Development, SRM

Fee Per Person

Members Only $200 Substitutions Permissible

Technology Peer Group

February 28, August 1, November 7 – Hybrid in Springfield

IT and operations officers are constantly challenged by the need to ensure they have up-to-date resources to stay on top of the ever-evolving regulatory, risk management, costconscious, and productivity-driven banking environment.

Facilitator Ben LeClaire, Plante Moran

Fee Per Person

Members Only $400 (Two Sessions) Substitutions Permissible

Retail Banking

Conferences

The ONE Conference

March 13-14, 2025 – Bloomington, IL

Your ONE-stop shop for developing professional skills for your team's key bank functions. Each attendee creates their own custom learning experience with session choices unique to their role: Marketing, Financial Management, HR, Leadership, Lending, Retail, and Tech & Ops. More details coming soon!

Peer Groups

Cash Management/Treasury Peer Group

March 6, October 29 – Live Streamed

In an ever-evolving payments environment shaped by changes in technology, competition, policy, and customer behavior, this forum provides a venue to share knowledge and engage in dialogue.

Fee Per Person

Members & Nonmembers $200 Substitutions Permissible

Education and Trainers Peer Group

February 27, June 12, October 23 – Live Streamed

This forum provides an opportunity for bank trainers to exchange ideas freely, brainstorm challenges, and examine pressing issues in today's ever-evolving regulatory, costconscience, and results-driven environment. The agenda is based on input from participants in the forum group as well as banking industry employee development key topics.

Fee Per Person (Includes Three Sessions)

M $745 / NM $1,245 Substitutions Permissible

Senior Retail Banking Peer Group

February 6, July 24, November 12 – Live Streamed

This group provides a platform and an opportunity for retail banking officers to freely exchange ideas and examine pressing issues in today’s ever-evolving regulatory, costconscience, and result-driven environment. The agenda for each session is based on input from participants in the forum group and the facilitator. Also, as appropriate, experts will present specific pressing topics as requested by forum members.

Fee Per Person (Includes Three Sessions)

M $745 / NM $1,245 Substitutions Permissible

Essentials of Banking Series

This six-part, interactive, live-streamed learning series is designed to provide a complete overview of banking principles and operations. View/Share Flyer

Audience New bank employees in all roles/departments and bank directors new to banking, management trainees, and bank veterans who are looking to broaden their banking knowledge.

Sessions

Money, Banking, and My Career – 1/23

Banking History, Regulators, and Risk Management – 2/20

Banking Products and Services – 3/20

How Banks Make Money and Risk Management – 4/24

Banking Compliance Overview – 5/22

WOW! Service and Growing the Bank – 5/26

Facilitators Christie Drexler, Owner, and Josh Collins, Drexler Consulting, LLC

Full Series Per Person

M $995 / NM $1,665

Retail Banking Leadership Series

April 29-30 and June 3-4 – Springfield or Live Streamed 9:00 a.m. - 4:00 p.m. CT

In today’s competitive environment, banks must continuously improve and adapt to meet the needs of a changing workforce, new generations of clients, and rapidly evolving technology. This four-part, interactive series is designed to provide a complete overview of management and leadership principles for retail banking managers serving in all roles of retail banking to meet the changing demands for retail banking leaders to develop and strengthen their aptitude for the retail banking environment.

Audience Retail Banking Managers at all levels of experience, as well as any banker who is being prepared for a future retail management role. Branch Managers, Customer Service Managers, Sales and Service Managers, Retail/Branch Operations Managers, Assistant Branch Managers, Head Tellers/Universal Bankers, Human Resource Managers, as well as Senior Retail Managers seeking new frameworks and tools for developing their teams.

Sessions

Essentials of Leading a High-Performing Team Building, Engaging, and Developing the Team Serving with Excellence and Growing the Bank

Raising the Bar for Sustainable Growth

Facilitator Josh Collins, Drexler Consulting, LLC

Full Series Per Person

M $995 / NM $1,665

Seminars

IRA Essentials

April 22 – Springfield or Live Streamed

October 7 – Oak Brook

IRA Essentials, facilitated by Ascensus, gives attendees a solid foundation of IRA knowledge. Exercises are included throughout the day to help participants apply information to jobrelated situations. Attendees will leave this session to work with IRA owners and process basic IRA transactions with confidence. This is a beginner’s session; no previous IRA knowledge is assumed. Attendees should have access to a hand-heldcalculator.

Topics

Introduction and Establishing IRAs

IRA Funding

IRA Distributions

IRA Portability

ContinuingEducation

ABAProfessional Certification 7.25 credits CISP,CRSP, CTFA

Fee Per Person

Clients of Ascensus qualify for the IBA member rate.

M $265 / NM $445

Advanced IRAs

April 23 – Springfield or Live Streamed

October 8 – Oak Brook

Advanced IRAs, facilitated by Ascensus, build on the attendees’ basic IRA knowledge to address some of the more complex IRA issues their financial organizations may handle. This is an advanced session; previous IRA knowledge is assumed. The instructor uses real-world exercises to help participants apply information to job-related situations.

Topics

IRA Update

IRA Excess Contributions

Required Minimum Distributions

Beneficiary Options

Advanced Portability

ContinuingEducation

ABAProfessional Certification 7.25 credits CISP,CRSP, CTFA

Audience

You should attend this seminar if you are an IRA administrator, personal banker, or member services personnel with a working knowledge of basic IRA operations and wishes to expand your expertise and provide enhanced customer service.

a financial professional who recognizes that IRAs play an integral role in retirement planning.

a compliance specialist with procedural oversight of IRA policies and practices; or support personnel responsible for promotional materials that describe the services provided by your financial organization.

Fee Per Person

Clients of Ascensus qualify for the IBA member rate.

M $265 / NM $445

ABA Training

Online Instructor-Led

Banking Fundamentals

Includes three 4-week courses that combine the principles of the banking industry with real-world application. Ideal for emerging bankers, or bankers seeking to gain an understanding of the changing world of financial services. It is an online, paperless, series of courses that combines peer collaboration with instructor guidance.

Courses

The Banking Industry

Start Dates: 1/6, 3/31, 7/7, 9/2

Bank Lines of Business

Start Dates: 1/21, 3/3, 6/2, 10/6

Building Customer Relationships

Start Dates: 1/27, 4/28, 7/28, 11/17

What You'll Learn

▪ The role of banks in the U.S. economy

▪ Meeting the changing needs of customers

▪ Bank products and services, including electronic banking

▪ Building customer relationships

▪ Major banking laws and regulations

M $255 / NM $345 per Course

General Accounting

Topics in analyzing source documents, recording business transactions in a journal, and posting entries in a ledger. How to prepare a trial balance, gather adjustment data, and complete a worksheet are covered, as well as how to prepare financial statements and post-closing entries.

M $585 / NM $715 NM Start Dates – 3/10, 11/3

Online Self-Paced | Onboarding

Banking Basics Suite

This suite is a comprehensive introduction to the banking industry. Ideal for those new to banking, completing this suite provides a deeper understanding of the changing world of financial services and the vital role that banks play in the economy. Concise, impactful lessons can be applied on the job immediately.

Courses

Bank Marketing: Building Customer Relationships

Bank Payment Systems and Technology

Bank Sales and Service: Expanding Customer Relationships

Banks as a Business

Banks and the Deposit Function

Banks and the Economy

Banks and Personal Wealth Management

Business and International Banking Services

Introduction to Banking

Lending as a Cornerstone of Banking

Safeguarding Bank Assets and the Nation

Safeguarding the Customer and the Bank

M $595 / NM $795 Full Suite Courses also available individually

Bank Payment Systems and Technology

Guides you through bank payment systems. Take a deep dive into the check payment process. Explore innovations enabled by electronic banking and the electronic funds transfer system.

M $55 / NM $75

Bank Sales and Service: Expanding Customer Relationships

Guides you through strategies for earning customer loyalty. Create and maintain strong bank customer and partner relationships. Meet customers' expectations by understanding their needs and decision processes. Be better prepared to offer value-add products and services.

M $55 / NM $75

Ethical Issues for Bankers

This cornerstone course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank's code of conduct and adhering to federal laws. Develop a sound ethical framework to handle commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions.

M $55 / NM $75

Teller Basics Suite

This suite teaches critical customer service and technical skills, from handling checks and cash to processing deposits and withdrawals, and more.

Courses

Cash Handling Handling Checks

Processing Transactions

Providing Quality Customer Service

Robbery and Bank Security

The Changing Role of the Teller

M $150 / NM $200

Online Self-Paced | Communication

Communication Basics Suite

This suite explores the primary elements of effective communications, key to delivering good customer service. Provides tips for becoming an active listener, developing effective questioning, and understanding body language.

Courses ▪Becoming a Better Listener ▪Communicating Effectively ▪The Importance of Body Language

M $55 / NM $75

Online Communication Suite

This suite explores creating appropriate social media posts in a business environment. Completing this suite provides tips on social media etiquette.

Courses ▪Effective Social Media Communication ▪Social Media Etiquette

M $55 / NM $75

Presentation Skills Suite

This suite explores delivering effective presentations in-person and virtually. Get tips and tactics for developing strong openings and closings, maintaining an audience's attention, and exuding confidence.

Courses ▪Crafting Your Message ▪Delivering Your Message

▪Getting Started ▪Presenting Virtually

M $95 / NM $130

Verbal Communication Suite

This suite explores tactics for creating memorable customer interactions, from initial greeting to conclusion, whether inperson or over the phone. Completing this suite provides best practices to create positive customer service experiences.

Courses ▪Effective Conversation ▪Greetings and Introductions

▪Handling Customer Concerns

M $55 / NM $75

Written Communication Suite

This suite explores keys to crafting effective written communications, helpful for delivering good customer service and for building workplace relationships. Completing this suite provides tips for writing clearly for different audiences.

Courses ▪Clarity in Writing ▪Effective Email Communication

▪Writing for Your Audience

M $55 / NM $75

Online Self-Paced |

Consultive and Relationship Selling Skills

Coaching to Support the Sales Process Suite

This suite explores best practices for providing successful sales coaching. Completing this suite provides techniques for building your sales team's skills at every step in the Relationship Sales Process and supporting them to achieve sales goals and meet organizational objectives.

Courses ▪Preparing to Coach ▪Managing Sales Performance

▪Providing Ongoing Support

M $55 / NM $75

Essential Selling Skills Bundle

Completing this bundle provides best practices for each step in the sales process and building solid client relationships. Explore tactics to focus sales efforts, including the Sales Portfolio Process. See how to effectively plan calls, track contacts, anticipate potential objections, and make sales.

Courses ▪ Effective Referrals Suite ▪ Making the Client Call

Suite ▪ Overcoming Objections Suite ▪ Relationship Sales Suite

▪ Sales Planning Suite

M $195 / NM $275

Selling in a Social World

You need more effective and efficient strategies to extend your reach, find new prospects, stay top of mind, and drive new business. These expert-led, engaging online courses provide practical tips and tactics to take advantage of the many tools offered by LinkedIn, the largest professional social channel.

Courses ▪ Selling in a Social World: Extend Your Reach

▪ Selling in a Social World: Engage Your Audience

M $129 / NM $179

Tele-Consulting Curriculum

Part 1 - Planning the Call - a planning strategy for professional bankers to prepare to make calls to clients. Focuses on client profiles that are specific to each client or order to evaluate sales potential

Part 2 - Making the Call - a strategy for professional bankers to make calls to clients in the most professional manner possible. It focuses on the unique challenges of telephone sales and the three-step approach to overcome clients’ objections when presenting product features and benefits. Explores appropriate ways to close the sale using the assumptive close, and six tips for using a system to follow up with clients.

M $95 / NM $130

Online Self-Paced |

Consumer Banking Essentials

Consumer Credit Basics

A short, self-paced online training course that guides you through the key attributes of consumer lending and industry terms.

M $55 / NM $75

Fundamentals of Consumer Lending Suite

This suite explores the consumer lending process from terminology to the application process to customer communications. Completing this suite provides best practices for ensuring regulatory compliance and determining credit worthiness. Concise, impactful lessons can be applied on the job immediately.

Courses ▪Consumer Credit Basics ▪Consumer Loan Process

M $95 / NM $130

Handling Mortgage Inquiries and Making Referrals

Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, crucial elements of different purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO.

M $95 / NM $130

Individual Retirement Accounts

Explores key concepts on basic IRA product features and benefits, contribution, and distribution requirements. Explains traditional, rollover, and Roth IRAs, including the new conversion rules, as well as Simplified Employee Pension Plans and SIMPLE Retirement Accounts. Presents information about IRA tax benefits and penalty calculations.

M $135 / NM $185

Personal

Tax Return Analysis

Explains how to analyze tax returns to determine a projected income and explores income trends, recurring versus nonrecurring income, and how tax returns can be used as a sales tool.

M $245 / NM $345

Referring Insurance and Annuity Clients

Covers the effective referral model and explains how to refer clients who might benefit from various insurance and annuity products to a licensed representative, and your responsibilities as an unlicensed employee. Introduces the features and benefits of insurance and annuity products, including disability insurance, healthcare insurance, property and casualty insurance, and liability insurance.

M $95 / NM $130

Referring Investment Clients

Provides an overview of securities products commonly offered by banks and explains how to detect clues to identify the clients' recognized and unrecognized financial needs. Explores the effective referral model to help clients see the value in referral suggestions and in meeting with an investment specialist.

M $95 / NM $130

Online Self-Paced | Consumer Banking Essentials

Referring Trust Clients

This course examines the elements of trust and the primary reasons why clients want or need a trust. This course describes the benefits of trust accounts to identify needs and refer clients to a qualified trust expert by using the effective referral model.

M $95 / NM $130

Why Quality Customer Service Matters Suite

This suite delves into the skills critical to making clients feel valued. Completing this suite provides insight into improving customer service skills, especially during stressful situations, to help build client relationships. Concise, impactful lessons can be applied on the job immediately.

Courses ▪The Importance of Customer Service ▪Customer Service Basics ▪The Importance of Communication ▪Handling Stress ▪Handling Upset Clients

M $95 / NM $130

Online Self-Paced | Management & Early Leadership Skills

Employment Law

Reviews the legislation that protects employees from discriminatory and unfair practices and teaches management’s legal responsibilities and requirements when situations arise.

M $95 / NM $130

Improving Productivity

Provides the main elements of productivity, and guidelines on how to evaluate and improve productivity in the workplace. This course explains how to apply a six-step process consistently and systematically to resolving productivity problems in the work environment. Explains how to look for opportunities to improve the result. It focuses on the value of work groups in the process, and what needs to be done to resolve problems and enhance current productivity levels.

M $95 / NM $130

Leadership in Action Suite

Explores techniques and best practices for cultivating a collaborative team environment, from empowering individuals and positively handling change to creating a team-supported vision and achieving goals. Completing this suite provides strategies for using authentic leadership skills in day-to-day practices and developing those skills in others. Concise, impactful lessons can be applied on the job immediately.

Courses ▪Authentic Leadership ▪Building Collaborative Teams

▪Communicating Vision ▪Empowerment ▪Managing Change

M $195 / NM $275

Leveraging the Benefits of a Diverse Workforce

Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.

M $95 / NM $130

Management Essentials Suite

This suite explores best practices for successfully managing employees, from interviewing to managing performance. Completing this suite provides tips and tactics for coaching employees, developing a recognition program, and holding effective meetings.

Courses ▪Coaching ▪Corrective Action ▪Effective Meetings

▪Employee Recognition ▪Interviewing ▪Managing Performance

M $275 / NM $375

Sexual and Workplace Harassment for Managers

Provides tools to help create a safe environment for employees. Explores the consequences of ignoring reports of inappropriate or unwelcome behavior that may be considered sexual harassment and workplace harassment, such as bullying, and includes tips on how to handle reports of sexual harassment.

M $95 / NM $130

Online Self-Paced |

Small Business Banking Essentials

Fundamentals of Small Business Banking Suite

Explore the characteristics, expectations, and operational needs of small businesses. Explore the different legal structures and business types to better understand your small business clients. Discover the different steps in each type of operating cycle and the stages of a small business’ life cycle. Completing this suite helps develop the key skills needed to create and sustain successful small business relationships.

M $95 / NM $130

Introduction to Analyzing Financial Statements

Reviews terms and steps associated with analyzing financial statements. Explains how tax returns report income and expenses from another perspective. Examines the computation and meaning of four categories of financial ratios and how ratios are used to spot significant trends.

M $195 / NM $245

Payments System Emerging Products

Explore emerging products and revenue opportunities, such as mobile wallets and P2P payments. Investigate how mobile services affect consumers’ interaction with financial institutions. Discover how demographics, customer preferences and security concerns influence a bank's payments strategy.

M $195 / NM $225

Payments System Trends

Explore the current regulatory and technological trends affecting the payments business. Learn the key drivers of faster payments, as well as the payments-related efforts being led by the Federal Reserve, the National Automated Clearing House Association and The Clearing House.

M $195 / NM $255

Payments System Training Suite

Technology has transformed your bank's business and how you connect with customers. This new suite of courses covers demographics to CX, technology infrastructure, data analytics, plus how all of this plays a crucial role in developing an effective payments strategy.

M $295 / NM $395

Small Business Borrowing Suite

This suite explores the unique characteristics of the small business market that make it an attractive source of potential business for your bank. Develop an understanding of the overall relationship between the borrowing cause, loan purpose, and repayment source to better understand small business clients’ credit needs.

M $95 / NM $130

Online Self-Paced | Workplace Essentials

Dealing Effectively with Co-Workers

Focuses on the behaviors of and interactions between coworkers and teaches methods to improve working relationships with difficult co-workers. Introduces the characteristics of the four behavioral groups and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients.

M $95 / NM $130

Essentials of Workplace Conduct

Explores the four principles that guide appropriate actions to take in unfamiliar situations. Explains how appearance can have a significant impact on how others perceive you, and addresses etiquette factors in the work environment and in offsite work situations.

M $95 / NM $130

Event Networking

Focuses on enhancing networking interactions in professional group settings and on a systematic approach to group events. Explores how to be familiar with the host and attendees of the event and its purpose to prepare questions, anticipate conversations, discuss commonalities, and establish relationships to grow your business.

M $95 / NM $130

Managing Time at Work

Explains how to create daily plans that focus on business priorities by using techniques to manage the work area, interruptions, telephone calls, and other daily activities that take valuable time away from the workday to be more productive.

M $95 / NM $130

Sexual and Workplace Harassment

Identifies conduct that could be considered unwelcome or inappropriate. Explains quid pro quo and hostile environment. Provides steps to follow for victims of sexual harassment and focuses on how actions may be perceived by others.

M $95 / NM $130

ABA Training Certificates

Bank Solutions Provider Certificate

For organizations that provide products and services to the banking industry, enable your team to know their bank customers better – from the terminology they use to the constructs under which they operate.

Required Courses

Banking Basics Suite

Ethical Issues for Bankers

Fundamentals of Consumer Lending Suite

Fundamentals of Small Business Banking Suite

Understanding Bank Products

M $495 / NM $695

Bank Teller Certificate

Develop essential bank teller skills. Master core competencies such as cash handling, check cashing, deposit and withdrawal processing, cash payments, and daily settlements of teller cash and proof transactions. Develop a broad understanding of bank products. Build interpersonal skills that are effective with both customers and co-workers. Master the principles of professional conduct. Learn how to cultivate relationships and provide value-added service.

Required Courses

Banking Basics Suite

Communication Basics Suite

Dealing Effectively with Co-Workers

Effective Referrals Suite

Essentials of Workplace Conduct

Ethical Issues for Bankers

Online Communications Suite

Teller Basics Suite

Verbal Communications Suite

Written Communication Suite

M $695 / NM $995

Branch Manager Certificate

Develop skills essential to successful management. Hone your knowledge of banking and banking operations. Develop expertise in deposit and loan products, as well as sales management and customer service. Build effective communication skills. Gain insight into effectively managing staff and creating a culture of excellence. Explore techniques to raise the bar for delivering quality customer service.

Required Courses

Banking Basics Suite

Coaching to Support the Sales Process Suite

Employment Law

Ethical Issues for Bankers

Fundamentals of Consumer Lending Suite

Fundamentals of Small Business Banking Suite

Leadership in Action Suite

Leveraging the Benefits of a Diverse Workforce

Making the Client Call Suite

Management Essentials Suite

Overcoming Objections Suite

Presentation Skills Suite

Relationship Sales Suite

Sales Planning Suite

Servicing and Growing Small Business Relationships

Verbal Communications Suite

Why Quality Customer Service Matters Suite

Written Communication Suite

M $1,295 / NM $1,595

Certificates

Customer Service Representative Certificate

Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections.

Required Courses

Banking Basics Suite

Communication Basics Suite

Dealing Effectively with Co-Workers

Effective Referrals Suite

Ethical Issues for Bankers

Online Communications Suite

Overcoming Objections Suite

Relationship Sales Suite

Understanding Bank Products

Verbal Communications Suite

Why Quality Customer Service Matters Suite

Written Communication Suite

M $795 / NM $995

Digital Banker Certificate

This certificate helps bankers develop the knowledge and skills they need to provide quality customer service in today’s digital first world. Learn about the digital and mobile tools available to customers and how to provide excellent customer service on digital and social platforms. Gain insight into how demographics, technology infrastructure and data analytics play a crucial role in developing an effective digital payments strategy. Understand how to identify the risks associated with technology and protect systems and data from tampering or destruction.

Required Courses

Digital Banker Suite

Payments System Suite

Cybersecurity Fundamentals

M $225 / NM $325

Personal Banker Certificate

Develop essential skills for providing full-service banking. Build broad product knowledge and an understanding of the several types of retail deposit and loan products. Gain insight into how to offer the appropriate credit, deposit, and other banking services to meet customer needs and expectations.

Required Courses

Banking Basics Suite

Communication Basics Suite

Effective Referrals Suite

Ethical Issues for Bankers

Fundamentals of Consumer Lending Suite

Fundamentals of Small Business Banking Suite

Introduction to Analyzing Financial Statements

Making the Client Call Suite

Managing Time at Work

Online Communications Suite

Overcoming Objections Suite

Relationship Sales Suite

Sales Planning Suite

Understanding Bank Products

Verbal Communications Suite

Written Communication Suite

M $795 / NM $995

Supervisor/Team Leader Certificate

Develop skills critical for becoming a well-rounded leader –whether with or without direct reports. Build communication skills for a variety of situations: including collaboration, coaching, motivation, recognition, and corrective action. Gain insight into better managing employee relations and fostering open communication among staff members. Explore ways to interview, evaluate, and select employees while being mindful of legal considerations.

Required Courses

Banking Basics Suite

Building Collaborative Teams

Communication Basics Suite

Employment Law

Empowerment

Ethical Issues for Bankers

Leveraging the Benefits of a Diverse Workforce

Management Essentials Suite

Managing Change

Online Communications Suite

Presentation Skills Suite

Verbal Communications Suite

Why Quality Customer Service Matters Suite

Written Communication Suite

M $895 / NM $1,095

Universal Banker Certificate

Develop the key skills for catering to a new customer mindset. Explore multiple ways to fulfill customers’ sales, service, and referral needs as their single point-of-contact. Master cash handling and basic transactional skills. Perfect product and service sales skills. Discover ways to build relationships and create referrals to other lines of business.

Required Courses

Banking Basics Suite

Communication Basics Suite

Dealing Effectively with Co-workers

Effective Meetings

Ethical Issues for Bankers

Managing Change

Online Communications Suite

Overcoming Objections Suite

Presentation Skills Suite

Relationship Sales Suite

Verbal Communications Suite

Why Quality Customer Service Matters Suite

Written Communication Suite

M $795 / NM $99

Wealth Management

ABA Training

Online

Instructor-Led

IRA Online Institute

| Trust Fundamentals

This course is a comprehensive, 12-week, web-based IRA training program developed and supported by Ascensus’ experienced instructors. This innovative training program teaches you in-depth, essential IRA information. It is the only approved online training program that prepares you to take the Certified IRA Services Professional (CISP) exam. Extensive IRA reference materials, objective-based training methods, and practical applications of IRA rules create an effective learning environment. Students should expect to spend 15-20 hours a week completing the readings and assignments, depending on prior knowledge of IRAs.

Audience IRA Services Professionals with one to two years experience or those preparing for the CISP exam.

M $1,795 / NM $1,995 Start Dates – 2/17, 9/1

Online Self-Paced

CTFA Exam Online Prep

A comprehensive, convenient way to prepare for the CTFA designation. Participants use the Reference Guides to Wealth Management and Trust as their study tool and have access to an interactive online exam prep platform, including video and audio lessons, readings, flashcards, learning games, an integrated online discussion board, and practice exams.

Learning Objectives

Explain how fiduciary and trust activities are related to basic trust administration

Develop an understanding of federal estate and gift taxation, planning for gifts, and related tax-planning strategies

Describe basic investment management and the economic markets

Apply personal financial planning concepts as a tool to enhance client relationships

Audience Designed for those preparing for the Certified Trust and Fiduciary Advisor (CTFA) Exam. The CTFA is applicable to financial services professionals whose primary function and expertise focus on the provision of fiduciary services related to trusts, estates, guardianships, and individual asset management accounts.

Additional Online Self-Paced Courses

Audience Trust officers with at least three years of personal trust experience need a deeper understanding of technical trust concepts and how solutions work when applied to client needs. M $135 / NM $185 per course (unless otherwise noted)

Account Acceptance and Termination

Alternative Investment Products

Annuities

Applied Behavioral Finance

Applying Fiduciary Principles and Ethics

Asset Allocation and Diversification

Bond Selection and Analysis

Developing a Personalized Wealth Management Strategy

Developing and Delivering a Compelling Personal Value

Proposition

Discretionary Distributions

Duties and Powers of the Trustee

Economics & Markets

Education Planning for Minors

Effective Client Engagement Through "Wealth Personas"

Emotional Intelligence for Wealth Advisors

Engaging in Multigenerational Conversations with Clients

Engaging with Centers of Influence

Environmental Liabilities of Fiduciaries

Estate and Probate Administration

Estate Planning for the Business Owner

Estate Planning for the Marital Deduction

Estate Planning Fundamentals

Federal Estate Tax

Fiduciary Compliance

Fiduciary Ethics

Fiduciary Income Tax

Full Balance Sheet Advice

Fundamentals of Insurance $175/$225

Fundamentals of Life Insurance $175/$225

Generation-Skipping Transfer Tax

Gift Strategy and Taxation

Importance of Proper Titling of Assets and Regular Titling

Reviews

Individual Income Tax

Individual Retirement Accounts

Interacting with Financial Advisors - Internal and Third-Party

Broker-Dealers

Introduction to Fiduciary Risk Management and Compliance

Introduction to Integrated Planning and Advice

Introduction to Investment Management

Introduction to Trust Administration

Investment Policy

Investment Products

Investment Strategies for Inherited Wealth

Know Your Competition

Life Insurance Policies

Managing Fiduciary Risk and Litigation

Managing the Dynamic Nature of Client Financial Needs

Mastering the Art of Inquiry

Philanthropic Planning

Planning Considerations for Life Insurance

Planning for Retirement

Post-Mortem Tax Planning

Preparing the 706

Prudent Portfolio Management

Qualified Retirement Plans

Selling Value

Special Needs Trusts

Stock Selection and Analysis

Structure Analysis and Advice

Sustainable and Responsible Investing

The Role of a Private Banker $95/$135

Trust Fundamentals

Types of Trusts

Understanding and Explaining Investment Performance

Understanding Fiduciary Principles

Understanding Gender, Culture, and Generational Influences

in Managing Wealth

ABA Training

Certificates

Certificate in Asset Management

Learn how a client’s financial goals translate into their investment policy statements, inform investment decisions, what it means to be a prudent investor, and how financial and non-financial assets work together. Learn how to evaluate inheritors’ financial goals, legal structures, and assets to develop a holistic post-inheritance investment portfolio management strategy. Apply approaches to interpret and restate clients’ wealth strategies by drawing from their financial plan documents. Develop an understanding of the unique characteristics of non-financial assets and alternative investments to enable you to deliver holistic advice and service. Explore current trends in sustainable and responsible investing and the importance of proper titling of assets.

Required Courses

Introduction to Investment Management

Economics and Markets

Importance of Proper Titling of Assets and Regular Titling Reviews

Asset Allocation and Diversification

Investment Policy

Investment Products

Sustainable and Responsible Investing

Bond Selection and Analysis

Stock Selection and Analysis

Alternative Investment Products

Developing a Personalized Wealth Management Strategy

Investment Strategies for Inherited Wealth

Prudent Portfolio Management

A Deeper Dive into Non-Financial Assets

M $1,795 / NM $2,395

Certificate in Core Concepts and Ethics for Fiduciary Advisors

Designed to accelerate the onboarding of professionals moving into fiduciary-based advisory roles. Learn and apply essential fiduciary principles including wealth planning, investment management, and account administration with this set of courses designed to accelerate new advisors' readiness to work directly with wealth clients in a fiduciary capacity.

Required Courses

Applying Fiduciary Principles and Ethics

Fiduciary Ethics

Introduction to Fiduciary Risk Management and Compliance

Introduction to Integrated Planning and Advice

Introduction to Investment Management

Understanding Fiduciary Principles

Trust Fundamentals

M $895 / NM $1,095

Certificate in Fiduciary Principles and Ethics

A top priority for fiduciary professionals is holding their clients’ interests ahead of their own. Learn the ethical standards applied to fiduciary professionals integrity, the duty to avoid conflicts of interest, competency, fairness, and professionalism, and the responsibility not to engage in unauthorized practices. Gain a full understanding of fiduciary standards, rules, and regulations designed to provide beneficiaries with the highest level of care and consideration by financial professionals.

Required Courses

Understanding Fiduciary Principles

Fiduciary Ethics

Applying Fiduciary Principles and Ethics

M $395 / NM $495

Certificate in Fiduciary Relationship Management

Develop fiduciary skills that go beyond foundational technical knowledge to meet evolving client expectations and behaviors. Learn key skills that enable exceptional relationship management including the ability to identify clients’ generational, gender and cultural characteristics, emotions, and other factors to enable in-depth discovery conversations, meaningful dialogue, and consultative presentations. This certificate will position you as a skilled advisor to not only your current clients, but also to future generations.

Required Courses

Managing the Dynamic Nature of Client Financial Needs

Know Your Competition

Mastering the Art of Inquiry

Engaging in Multigenerational Conversations with Clients Developing and Delivering a Compelling Personal Value

Proposition

Effective Client Engagement Through “Wealth Personas”

Emotional Intelligence for Wealth Advisors

Understanding Generational, Gender and Cultural Characteristics in Managing Wealth

Engaging with Centers of Influence

Interacting with Financial Advisors/Brokers

Selling Value

M $1,295 / NM $1,795

Health Savings Account (HSA) Expert Certificate

A comprehensive overview of HSA requirements for financial institutions and benefits administrators. Designed to help HSA providers and their staff master key requirements, situations, and strategies to better serve HSA account holders, the certificate is the product of HSA Consulting Services and its president and founder, Roy Ramthun, and is distributed in cooperation with the ABA HSA Council. Registration also includes a digital copy of the HSA Owners' Manual.

Courses

Overview of Health Savings Accounts

HSA Eligibility

HSA Contributions

HSA Distributions

HSA Account Administration

HSA Benefits, Strategies, and Best Practices

How Much Do You Know About HSAs?

Individuals who complete the course and the timed 1-hour, 40question online exam earn a 3-year HSA Expert Certification from HSA Consulting Services.

M $795 / NM $1,095

Certificates

Certificate in Integrated Wealth Planning and Advice

Learn how personal finance, tax, insurance, retirement, and estate planning work together to help clients define and achieve their objectives during and beyond their lifetime. Learn the tax considerations and gifting strategies surrounding individual income tax, fiduciary income tax and federal estate tax. Gain foundational knowledge on the fundamentals of insurance and the features of life insurance policies and annuities. Explore planning considerations IRAs, how benefits are coordinated with the estate plan and the planning aspects of various retirement plans. Gain a better understanding of the marital deduction, charitable techniques to accomplish estate and financial planning objectives and tax implications of education plans and how trusts can be used for this purpose.

Required Courses

Introduction to Integrated Planning and Advice

Tax Planning

Individual Income Tax

Fiduciary Income Tax

Gift Strategy and Taxation

Generation-Skipping Transfer Tax

Federal Estate Tax

Insurance Planning

Fundamentals of Insurance

Life Insurance Policies

Annuities

Retirement Planning

Planning for Retirement

Qualified Retirement Plans

Individual Retirement Accounts

Estate Planning

Estate Planning Fundamentals

Estate Planning for the Marital Deduction

Philanthropic Planning

Education Planning for Minors

Estate Planning for the Business Owner

Advising Clients

Full Balance Sheet Advice

Structure Analysis and Advice

M $2,395 / NM $3,095

Private Banker Certificate

This certificate program prepares private bankers with knowledge about integrated wealth planning and advice, investment and asset management strategies, legal entity structures used to manage wealth (including trusts), and techniques for engaging with clients with high net worth.

Required Courses

Introduction

Planning & Advice

Investments

Trusts

Relationship Management

Qualitative Analysis and Determining a Credit Risk Rating

Suite

M $3,495 / NM $4,595

Certificate

in Trust Administration

Explore the requirements to create a trust, common types of personal trusts, account acceptance and termination considerations, and other factors to consider in making discretionary distributions. Learn about the scope of a trustee’s duty of authority, typical trust guidance and common discretionary standards to make sound discretionary decisions. Discover preliminary matters relating to guardian administration, including responsibilities in estate asset inventory and asset management, closing a guardianship/conservatorship and how a special needs trust can protect current or anticipated family funds without jeopardizing government benefits.

Required Courses

Trust Fundamentals

Introduction to Trust Administration

Duties and Powers of the Trustee

Types of Trusts

Discretionary Distributions

Account Acceptance and Termination

Estate and Probate Administration

Special Needs Trusts

M $895 / NM $1,195

Resources

Wealth Advisory and Personal Trust Series

A desktop reference for wealth advisors and a resource for employees who want to sharpen their skills in preparation for the Certified Trust and Financial Advisor (CTFA) examination.

The Fiduciary and Trust Activities Workbook

Trust and Probate Law and Custom; Investment Responsibilities of a Trustee; Environmental Law and Ethics

The Financial Planning Workbook

Personal Finance/Insurance products; Retirement & Estate Planning; Ethics

The Investments Management Workbook

Economics and markets, Equity and debt markets and portfolio management; Alternative Investments and Investment policy; Performance measurement and evaluation; Ethics and legal considerations

The Tax Law and Tax Planning Workbook

Income taxation of individuals, fiduciaries, and charitable entities; Federal estate, gift, and generation-skipping taxes; Planning for gifts, credit shelters, marital and non-marital taxes; Post-mortem planning; Planning for retirement benefits; Ethical considerations for individuals and entities serving as fiduciaries.

M $165 / NM $225 Each M $575 / NM $775 Full Series

Resources and Publications

IBA Annual Bank Directory

Features profiles of every state and nationally chartered bank in Illinois, including address, phone, and fax numbers, holding company affiliation, lead bank indication, balance sheet data, MICR numbers, wire numbers, key bank officers, bank directors, correspondent banks, and branch office location information. The new edition isavailable every January M $85 / NM $125

Illinois Bank Compensation & Benefits Survey

The survey results include annual compensation and noncash compensation and other benefits such as sick leave, vacation time, bonus information, directors' compensation, and benefits. The results will be available by the beginning of June. Nonparticipants - $499

Illinois Banker Magazine

Offers the latest in association, industry, regulatory, and association news in a format that best accommodates busy schedules. Features include economic outlooks, the latest technology trends, and articles for senior executives and bank directors. $90 Annual Subscription

Illinois Guide to Bank Record Retention

IBA has relied on the association-produced record retention guide to not only stay in compliance with state and federal retention requirements but to also save money by not keeping records longer than necessary. It provides a federal and Illinois schedule of records and suggested policies and procedures to help guide you.

M $249 / NM $399

Legal Holiday Closing Signs (English/Spanish)

Make sure customers are aware of the bank's observed holidays. Each static cling sign is bright, easy to read, professional-looking, and easily adheres to glass. Includes ten signs for the legal holiday schedule for banks in Illinois.

M $25.95 / NM $35.95 per set

ABA Textbooks support the ABA curriculum and cover a wide variety of subjects in banking and financial services.

Find these and more products here!

OtherUpcomingEvents

Connect with your banking peers, industry partners, and IBA staff for an action-packed day of 18 holes of golf. Bring your colleagues, directors, and guests. We kick off with a legislative report as well as a brief IBA update. The fun begins with an afternoon of golf followed by a cocktail reception for prizes, networking, and more fun!

Chicago Area Chapter Holiday Breakfast

2025 TBA – The Westin Chicago Lombard

This annual event is held exclusively for Illinois bankers to learn the latest in industry trends. It begins with a delicious breakfast followed by a brief business meeting and legislative update. The finale of the event is a keynote speaker who addresses a pressing topic relative to the bankingindustry.