The Official Publication of the Illinois Bankers Association ilbanker.com
ILLINOIS BANKERS STAND TALL While Helping Their Communities During the COVID-19 Pandemic Navigating the New Normal Online Training Options Keeping Your Bank and Your Customers Safe
REWIRED Annual Conference
An Confer nual ence June 16
-17
Gain ac ce regulato ss to speakers , rs and One Fee, vendors Unlimit ed Attendee s
May-June 2020
ADDRESS SERVICE REQUESTED ILLINOIS BANKERS ASSOCIATION 3201 WEST WHITE OAKS DRIVE, SUITE 400 SPRINGFIELD, IL 62704
Strategy you can bank on. LENDING SERVICES
Bank Stock Loans — Acquisition, Capital Injection, and Shareholder Buy Back/Treasury Stock Purchase Officer/Director/Shareholder Loans ( Reg-O) Participation Loans Purchased/Sold — Commercial, Commercial Real Estate, Agricultural, and Special Purpose Loans Leases
OPERATIONAL SERVICES
Midwest Image Exchange – MIE.net™ Electronic Check Clearing Products Information Reporting – CONTROL Electronic Funds – Wire Transfers/ACH Risk/Fraud/Anomaly Detection Tools Cash Management and Settlement Federal Funds and EBA Certificates of Deposit International Services/Foreign Exchange Safekeeping
AUDIT SERVICES
Audit Services provided by MIB Banc Services, LLC, a subsidiary of our holding company.
800-347-4MIB mibanc.com MEMBER FDIC
INVESTMENT PRODUCTS 1 Municipal Bonds Mortgage-Backed Securities Govt. & Agency Bonds Corporate Bonds Brokered CDs Money Market Instruments Structured Products Equities Mutual Funds ETFs
FINANCIAL SERVICES 1
s laicna d er ef f o s ’s r e k n a B t .cn I , s e itir u c C I D F TO N E R A S TN E D e e t n a r a u G k n a B To N , l a n o i t u t i t s n i r o F . e u l aV e s o y
Investment Portfolio Accounting Portfolio Analytics Interest Rate Risk Reporting Asset/Liability Management Reporting Municipal Credit Reviews Balance Sheet Policy Development & Review
1 Investment products and financial services offered thru First Bankers’ Banc Securities, Inc. Member FINRA & SIPC. INVESTMENTS ARE NOT FDIC INSURED, NOT BANK GUARANTEED & MAY LOSE VALUE. FOR INSTITUTIONAL USE ONLY.
May-June 2020 • Vol. 105 / No. 3 • ilbanker.com
TABLE OF CONTENTS
30
12 DEPARTMENTS 5 Message from the President and CEO 6 Compliance Corner
15 Welcome Randy Hultgren! 30 FLA Update 33 On the Move
18
21
16
35 Preferred Vendor Spotlight 37 Events Calendar 38 New Associate Members
FEATURES
38 New Member Banks
10 ANNUAL CONFERENCE: REWIRED
38 Ad Index
Ann Confere ual nce
Helping Our Communities During the COVID-19 Pandemic
39 News & Notes
June 16-17
Gain acc ess regulator to speakers, s and ven dors One Fee , Unlimited Attendees
12 IBA Meets COVID-19 Head On 14 Online Training for You and Your Employees 16 Coronavirus Strikes. America’s Banks Step Up. 21 Keep Your Bank and Customers Safe from Coronavirus Fraudsters 23 New Coronavirus Law Provides Retirement Plan and Healthcare Relief 26 Mission: The ONE Highlights 40 Special Section: Congratulations Linda Koch!
Our Mission: Advocacy. Education. Industry Resource...for all Illinois bankers. Our Vision: Connecting Bankers. Advancing Banking.® Our Core Values: The Illinois Bankers Association will place our members’ interests first, be responsive to their needs, and provide them with the highest level of professionalism and service. The IBA staff is the Association’s greatest asset. We will conduct ourselves with integrity and respect. We will work together as a team, share information, build upon our strengths, embrace new ideas, and recognize and celebrate accomplishments.
OFFICERS AND EXECUTIVE COMMITTEE MEMBERS Kevin L. Olson Chairman Grundy Bank, Morris
C. Brant Ahrens Chairman-Elect CIBC, Chicago
BOARD OF DIRECTORS REGION 1
REGION 4
Clark Delanois The Northern Trust Company, Chicago
Tom Gihl INB, Springfield
Martin J. Noll Oak Park
Anthony G. Nestler Hickory Point Bank and Trust, Decatur
REGION 2
REGION 5
Rick M. Francois American Community Bank & Trust, Woodstock
T.J. Burge Community Partners Savings Bank, Salem
Betsy Johnson Forreston State Bank
Richard Knebel The Bradford National Bank, Greenville
REGION 3 Thomas J. Chamberlain Iroquois Federal Savings & Loan, Danville
Michelle L. Gross Vice Chairman State Bank of Bement
Tyler Rouse First Federal Savings Bank of ChampaignUrbana
Gary S. Collins Old Second National Bank, Aurora
Richard J. Mahoney First Midwest Bank, Chicago
Megan Collins Bank of America, Chicago
Steven F. Rosenbaum Hoyne Savings Bank, Chicago
Jeffery L. Fauver Catlin Bank
Pamela A. ShararStoppel Wheaton Bank and Trust Company
James R. Hannon First Security Trust and Savings Bank, Elmwood Park Joan Heggen, U.S. Bank, Chicago
Christopher P. Barton Wheaton
Daniel J. Hollowed Cornerstone National Bank & Trust Company, Palatine
Dane Cleven Community Savings Bank, Chicago
James H. Huiskamp Blackhawk Bank and Trust, Milan
AT-LARGE CATEGORY
Simon P. Yohanan First Bank of Highland Park, Northbrook FLA Chairman Matt Wyatt Busey Bank, Edwardsville
ILLINOIS BANKERS ASSOCIATION STAFF DIRECTORY
William P. Gleason Treasurer The Leaders Bank, Oak Brook
Betsy Johnson Member-at-Large Forreston State Bank
Two Offices to Serve You! Springfield Office: 800-783-2265 • Chicago Office: 800-878-2265 To connect with our staff, use this email format: firstinitiallastname@ilbanker.com Executive Administration Linda Koch, CAE, President & CEO Randy Hultgren, Incoming President and CEO Erich J. Bloxdorf, Executive Vice President & COO Mary Curl, Executive Assistant & HR Manager Pam Macha, Springfield Office Coordinator Legal and Compliance Bruce Jay Baker, Executive Vice President & General Counsel
Thomas J. Chamberlain Member-at-Large Iroquois Federal Savings & Loan, Danville
Carolyn Settanni, Senior Vice President and Associate General Counsel
Illinois Bankers Business Services, Inc.
Debbie Jemison, CAE, Vice President
Brian Hoffman, President
Tammy Squires, Assistant Vice President Robin Lane, Director, Associate Membership Finance and Administration Mark Bennett, CPA, CFO and Vice President Marcia Stratton, CPA, Director Marie Ann South, Financial Assistant Government Relations
Phil Talley, Vice President, Insurance Services Casey Widholm, Marketing Manager Illinois Bankers Education Services, Inc. Callan Stapleton, President Kevin Klug, Vice President Bob Anderson, Manager, Education Relations & IT Support Cassie Mattson, Manager, Event Management and FLA Denise Perez, Manager, Education & Training
Carly Berard, Senior Counsel
Ben Jackson, Vice President
Amy Giacomucci, Law Assistant
Aimee Winebaugh, Assistant Vice President;
Amy Sale, Education Assistant
Bank and Partner Relations
Sarah Cowan, Membership and Government Relations Assistant
Illinois Bankers Group Insurance Trust
Julie Clark, Vice President
Daniel P. Daly Immediate Past Chairman SENB Bank, Moline
Communications/Marketing/ Associate Membership
Jeff Bowden, Senior Banking Advisor (jeff.bowden47@ comcast.net) David Barbeau, Senior Banking Advisor (dbarbeau@htc.net)
Erich J. Bloxdorf, Plan Administrator Mike Mahorney, Senior Trust Advisor Hillary Meyers, Trust Manager
Sarah Cowan, Membership and Government Relations Assistant
Linda Koch Secretary IBA President and CEO, Springfield
Randy Hultgren Incoming President and CEO, Springfield
•4•
• May-June 2020
Editorial Offices 3201 West White Oaks Drive, Ste. 400, Springfield, IL 62704 217-789-9340 FAX 217-789-5410 www.ilbanker.com Debbie Jemison, Editor With the exception of official announcements, the Illinois Bankers Association disclaims all responsibility for opinions expressed and statements made in articles published in Illinois Banker. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is provided with the understanding that the publisher is not engaged in rendering legal or other professional services. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Illinois Banker (ISSN 0019-185X) is published bi-monthly and is available at a cost of $45 per year for members and $90 per year for nonmembers. Regular issue single copy price is $8.50. Postmaster, send address change to Illinois Bankers Association, 3201 W. White Oaks Drive, Ste. 400, Springfield, IL 62704. News items from members of the Illinois Bankers Association are invited and are due on the first of the month preceding publication. © Copyright 2020 by Illinois Bankers Association (unless individual articles list copyright). Reproduction of any material in the Illinois Banker is strictly prohibited without written permission of the publisher.
MESSAGE To all Illinois bankers, associates and partners— THANK YOU!
Linda Koch
IBA President and CEO
With my retirement date fast approaching, I have been reflecting on the past thirty-one years of service to the IBA and Illinois’ banking industry, and the many storied events along the way! During the past three decades our industry has witnessed and endured remarkable changes and opportunities, and the IBA has been there every step of the way. Structural changes, new banking powers, expansive regulations, and industry consolidation still top the list. We survived Y2K, unsurprisingly without a glitch. We weathered the Great Recession, unfortunately not without massive new regulations and bank failures. The ever-changing world of technology has revolutionized the business of banking and has made our industry more efficient and stronger, and while competition is fierce, we remain vital to our economy and communities. Meanwhile, our industry’s next test of strength is navigating the many challenges brought on by the coronavirus pandemic, and our industry has taken on this task, as it always does when facing challenges, with resilience and tremendous leadership. Like our industry, the IBA has evolved over the years. Our dedicated staff is the most talented staff that we have ever had, and their commitment to serve is exemplary. Our advocacy work dominates the field, and our compliance services are second to none. Our educational programs and events as well as our timely communications are lauded by thousands of bankers and associates, and our ever-growing menu of preferred product offerings directly meet the unique needs of our industry. And without a doubt, under Randy Hultgren’s leadership as President and CEO, the IBA will continue to meet and exceed the expectations of our members. Since I announced my retirement, I have been asked many times what I am most proud of. While I am proud of our industry and the IBA’s role in its success, without hesitation, I am most proud of the culture that we have built within the IBA. Our boards, committees, and our staff take pride in always putting members first, with integrity and professionalism.
We value the important roles of all our member institutions from every sector and every size We set priorities to deliver programs, services and products that meet the diverse needs of all our members, and we work together to set policies that benefit our entire state’s banking industry and the consumers it serves. We also genuinely believe that a unified banking industry is in the best interests of our industry, and proudly we never speak ill of our adversaries or competing organizations, rather we remain inclusive and invite all members and associates to belong. Many bankers and associates also have asked me what I will miss the most. The list is long, but the answer is easy. Working closely with our board of directors and officers has taught me the importance of leadership, and without their strong support and vision the IBA would not be where it is today. Visiting bankers throughout the state is one of the best duties of the job, and most fulfilling when we can assist them with their needs. The friendships that my husband Bernie and I have made with hundreds of bankers, associates, association colleagues from across the country and our staff have been gratifying, and I hope they will be lifelong. Above all else, though, I will miss celebrating our successes and sharing high fives, laughs and cries with our exceptional IBA team, not to the mention the potlucks and fun staff retreats! I am exceedingly grateful to every single IBA staff person for giving me the opportunity to work alongside such talented and committed professionals. To the many Illinois bankers and associates, please know that the IBA stands with you and looks forward to serving you and your businesses for decades to come. My final ask of you is to please take advantage and utilize the many quality services, programs, products and opportunities that the IBA offers to directly benefit you and your organizations, and I urge you to support and be engaged in all our advocacy efforts! The IBA needs your support, and importantly your financial support, so that it can continue doing what it does best, serving and fighting for our state’s banking industry!
I cannot reiterate enough what a privilege it has been to serve and represent the Illinois banking industry for the past 31 ½ years. Thank you! With gratitude,
Linda Koch
COMPLIANCE CORNER The IBA Law Department
QUESTION
Are we allowed to ask customers COVID-19-related health questions? For example: Have you experienced any respiratory symptoms? Have you worked in a facility with others who have tested positive for COVID-19? Have you been in contact with anyone displaying COVID-19 symptoms? Have you traveled to any of the following locations in the last thirty days — China, Iran, South Korea, Italy, Japan? If we are permitted to ask these questions, can we restrict lobby entrance based on the answers, or is that practice prohibited under the Americans with Disabilities Act (ADA)?
ANSWER Keeping in mind that neither the industry nor our regulators (nor your customers) have ever experienced the current environment, we believe that asking COVID-19 screening questions to all customers who arrive at your open facilities could pose reputational risks to your bank, particularly because the Illinois governor’s Executive Order has designated financial institutions to be essential businesses during the pandemic crises. On the other hand, if a customer shows up exhibiting symptoms of COVID-19 (which have been identified by the Centers for Disease Control (CDC) as primarily being fever, cough or shortness of breath), we believe you would have a reasonable basis for asking these questions and limiting the customer’s access to your facility based on their answers — provided you also direct them to alternatives for conducting their banking transactions, such as online and telephone banking, or even your drive-through. We also believe it would be reasonable for you to screen customers who call the bank to schedule an in-person visit by first asking these questions, since you may not otherwise be able to determine whether they are symptomatic before scheduling their appointment. Under the ADA, banks are considered places of public accommodation and may not discriminate “on the basis of disability in the full and equal enjoyment” of their services. The ADA’s definition of disability includes “contagious and noncontagious diseases.” However, the ADA does not require a public accommodation to serve individuals who “pose a direct
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• May-June 2020
threat to the health or safety of others.” The determination of whether a customer poses a direct threat must be based on “an individualized assessment, based on reasonable judgment that relies on current medical knowledge or on the best available objective evidence, to ascertain: [t]he nature, duration, and severity of the risk; the probability that the potential injury will actually occur; and whether reasonable modifications of policies, practices, or procedures or the provision of auxiliary aids or services will mitigate the risk.” Based on CDC information about how the coronavirus spreads (“mainly from person-to-person . . . [b]etween people who are in close contact with one another (within about 6 feet)”) and other risk factors (such as living in the same household with a person with a confirmed diagnosis of COVID-19 or traveling to countries with “widespread sustained transmission” or with “sustained community transmission” of the coronavirus), we believe that your bank would have a reasonable basis for asking screening questions of a customer exhibiting COVID-19 symptoms to determine whether the customer “poses a direct threat to the health and safety of others” and can permissibly be restricted from entering your bank’s lobbies or branches. If you do believe that a customer poses a direct health threat, the ADA requires you to ascertain whether “reasonable modifications” will mitigate the risk, and in this case, we believe that providing such customers with alternatives to in-person banking would mitigate the risk. Additionally, we caution that the decision to ask a
customer COVID-19 screening questions should not be based (in intent or outcome) on characteristics such as race or national origin. The CDC has published guidance for businesses and employers, suggesting that they “identify where and how workers might be exposed to COVID-19 at work” and referring to the Occupational Safety and Health Administration (OSHA) guidance on how to protect workers from potential exposures. The OSHA guidance on preparing workplaces for COVID-19 suggests installing physical barriers (such as clear plastic sneeze guards) and drive-through windows as protection measures to isolate employees from work-related hazards. Consequently, you may wish to ensure that your employees are protected by barriers (such as teller windows) when interacting with customers in-person. Additionally, the IDFPR recently confirmed a bank may close its lobbies to foot traffic without obtaining an official proclamation — provided the branches remain open in some manner (for example, by providing drive-through teller services). In such cases, the IDFPR has asked to be notified of any such changes, and we also recommend notifying your federal regulator (in this case, the Federal Reserve) of any branch-access changes. However, if you intend to provide lobby access to customers by appointment only at a branch where you do not offer drive-through teller services, you will need to obtain an official proclamation from the IDFPR, as required under the Banking Emergencies Act.
......Be watching the next issue of the Illinois Banker magazine for a special tribute to IBA EVP and General Counsel Bruce Jay Baker! QUESTION
We are considering a COVID-19 loan modification program for existing clients that would allow for skipped payments, no credit reporting for past due amounts, extended pay periods, etc. Will we still be required to obtain flood determinations due to the modifications? We are aware of the interagency guidance stating that such modifications will not automatically be categorized as troubled debt restructurings.
ANSWER Whether such a modification would require you to a obtain a flood determination depends on the nature of the modification and whether you are able reuse a previous flood determination. This is the case regardless of whether the modification is categorized as a troubled debt restructuring. The flood insurance regulations require a lender to deliver a written flood insurance notice to a borrower whenever a loan secured by a building or a mobile home in a special flood hazard area is made, increased, extended, or renewed (a “M.I.R.E event”). Consequently, if you are modifying a loan secured by a building or mobile home by increasing,
extending or renewing the terms of the original loan, you will need a flood determination to determine if the property is located in a special flood hazard area. Interagency guidance has clarified that the flood insurance regulations apply to a loan that is being modified or restructured “[i]f the loan otherwise meets the definition of a designated loan and if the lender increases the amount of the loan, or extends or renews the terms of the original loan.” A “designated loan” is a loan secured by a building or mobile home that is in a special flood hazard area in which flood insurance is available under the National Flood Insurance Act (Act).
Under the Act, a lender may rely on a previous flood determination in lieu of obtaining a new flood determination when a loan is increased, extended or renewed, if the determination is not more than seven years old, the basis for the determination is set forth on the required form, and the applicable flood maps have not been revised since the determination was obtained. Additionally, we note that while a lender may be able to rely on a previous flood determination, it may not rely on a previous flood insurance notice, if a notice is required. According to interagency guidance, “the lender must provide a new notice to the borrower, even if a new determination is not required.”
QUESTION
We are a state bank and are creating a pandemic disaster recovery guide for our retail department. Is it mandatory for us to make safe deposit box entry available, and must we provide mailed ten-day certificate of deposit (CD) renewal notices? Are there any guidelines for reducing our typical services to a minimum?
ANSWER Generally, your obligations to your safe deposit box customers will be dictated by the terms of your safe deposit box rental agreements, and Regulation DD dictates the
disclosures you must provide to consumers with CD accounts. However, in the event of a viral pandemic, your bank’s ability to provide certain services or to comply with certain regulations may be impacted.
Consequently, we recommend reviewing the resources discussed below, including two new webinars on pandemic contingency planning that are free to IBA members.
May-June 2020 •
•7•
COMPLIANCE CORNER continued The Federal Financial Institutions Examination Council (FFIEC) recently published a guidance on pandemic planning providing that “[c]onsideration should be given toward visitor procedures and whether restrictions should be implemented for visitors accessing the facilities.” The FDIC also has published a statement acknowledging that “financial institutions may need to temporarily close a facility due to staffing challenges or to take precautionary measures” such as “limit[ing] foot traffic within a branch and provid[ing] services only through the drive-through lanes.” However, the FDIC also has encouraged financial institutions “to reduce disruptions to their customers, provide alternative service options when practical, and reopen affected facilities when it is safe to do so.” As such, you may wish to consider reducing the hours during which you provide access to safe deposit boxes — as opposed to suspending all access — to reduce disruptions to your customers. You also may wish to consider providing access to boxes by appointment only to serve your customers while minimizing foot traffic in your branches. The FDIC’s statement also encourages financial institutions “to notify their primary federal or state regulator and their customers of temporary closure of an institution’s facilities and the availability of any alternative service options as soon as practical.” Additionally, the FFIEC’s guidance provides that “[c]ommunication with customers and the media is . . . critical to ensure that accurate information is disseminated about
business operations.” Therefore, we recommend notifying the Illinois Department of Financial and Professional Regulation, the FDIC and your customers of any temporary closures, reduced hours or other service disruptions. (We note that the OCC has provided similar guidance for national banks.) Regarding your obligations to consumers with CD accounts, Regulation DD requires ten days’ notice before maturity of existing CDs with maturities longer than one year that do not renew automatically at maturity. For CDs with maturities longer than one month that renew automatically at maturity, institutions must mail or deliver disclosures “at least 30 calendar days before maturity of the existing account” or “[a]lternatively . . . at least 20 calendar days before the end of the grace period on the existing account, provided a grace period of at least five calendar days is allowed.” The failure to provide such disclosures may result in administrative sanctions. However, the FDIC has stated that its “staff stands ready to work with financial institutions that may experience challenges fulfilling their reporting responsibilities, taking into account each financial institution’s particular circumstances” and that it “will not assess penalties or take other supervisory action against institutions that take reasonable and prudent steps to comply with regulatory reporting requirements if those institutions are unable to fully satisfy those requirements because of the effects of COVID-19.” Although your obligations under Regulation DD are not
“regulatory reporting requirements,” we believe it would be prudent to notify your regional FDIC office if you are unable to fully satisfy Regulation DD’s disclosure requirements due to the effects of a pandemic, and you might discuss possible alternatives to mailing notices of maturity. Additionally, we note that Regulation DD requires institutions to “retain evidence of compliance . . . for a minimum of two years after the date disclosures are required to be made or action is required to be taken.” Thus, a pandemic contingency plan that allows certain employees to work remotely also must include procedures for meeting all record retention requirements, including maintaining records securely and confidentially. This and several other relevant topics — including employees’ use of personal phones and computers, cross training employees to fulfill vital functions, critical service providers and force majeure clauses in contracts, sick leave policies, Americans with Disabilities Act considerations, and much more — were covered in the IBA’s March 13, 2020, pandemic contingency planning webinar. The IBA also hosted a second pandemic contingency planning webinar on April 8, 2020, both of which are available to download. We also recommend reviewing the resources on the FDIC’s COVID-19 webpage (fdic.gov/coronavirus/ index.html) and the IBA’s COVID-19 webpage (ilbanker.com/COVID-19Information), which are continually being updated.
About the IBA Law Department Our IBA Law Department provides many resources to help our bank members meet their compliance challenges, including a toll-free Compliance Hotline (1-800-GO-TO-IBA) and a dedicated compliance website (www.GoToIBA.com). We also publish a free weekly e-newsletter highlighting the latest regulatory developments, select recent Q&As, and other useful information – let us know if you want to subscribe! Note: This information does not constitute legal advice. You should consult bank counsel for legal advice, even if the facts are similar to those discussed above.
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• May-June 2020
Capital Planning Budgeting
ALREADY SOLVING YOUR NEXT CHALLENGE. From regulatory requirements to working toward enhancing your financial institution’s performance, the challenges are growing even more demanding by the day. Fortunately, we understand what you’re up against. We can help you navigate the many complexities of your operation with confidence, as well as provide you with solutions that are backed by our own experience and resources. We know how to get you there, because we’ve already been there. Learn more at www.bokfinancial.com/institutions.
Profit Projections ALCO Capital Planning Decay/Beta Analysis Regulatory Investment Portfolio Investment Duration Investment Mix Interest Rate Risk Loan Pricing Floors
Securities and advisory services offered through BOK Financial Securities, Inc., member FINRA/SIPC and an SEC registered investment adviser. Services may be offered through our affiliate, Institutional Investments, Bank of Oklahoma, which operates as a separately identifiable trading department of BOKF, NA. Investment products are: NOT FDIC INSURED | NO BANK GUARANTEE | MAY LOSE VALUE
May-June 2020 •
•9•
Annual Conference June 16-17
Gain access to speakers, regulators and vendors One Fee, Unlimited Attendees • 10 •
• May-June 2020
REGISTRATION OPTIONS ilbanker.com | registrar@ilbanker.com | 217-789-9340 EXHIBIT / SPONSORSHIP OPPORTUNITIES Robin Lane | rlane@ilbanker.com We’re super excited to share with you that we’ve rewired the Annual Conference into a virtual experience! For the first time, you and your entire team can experience top-notch educational programming, an expansive marketplace venue, and a social hour from the comfort of your home or office for one low fee. This conference has shifted into an affordable and accessible event for everyone within your organization. Be the spark to ignite your staff to join hundreds of Illinois bankers and directors on June 16-17, 2020.
CREATE AN EXPERIENCE FOR YOUR TEAM ONE FEE ONLY
16 8:30 am – 9:30 am
Executive Briefing on Current Issues and Opportunities for Banks
$595 M / $895 NM Upon registration, you’ll receive an email which will include a link and promo code for you to share with your entire team. They will use it to register for the virtual conference.
Welcome & Parting Address by Kevin Olson
9:45 am – 11:00 am
Economic Update Fireside Chat
11:15 am – 11:45 am
Flash Sessions
11:45 am – 12:30 pm
Marketplace Madness*
12:45 pm – 2:00 pm
The Regulators’ Perspective: Navigating the Supervisory Landscape
2:15 pm – 3:15 pm
How to Create Amazing Customer Experiences That Differentiate Your Bank
3:15 pm – 3:45 pm
Flash Sessions
Reflections of My Journey Linda Koch, IBA President and CEO
4:00 pm – 5:00 pm
Salute to IBA Leadership Inaugural Address by Brant Ahrens
The Path Forward Randy Hultgren, Incoming IBA President and CEO
5:00 pm – 6:00 pm
Virtual Connections
Recorded sessions and Marketplace vendors will be ACCESSIBLE UNTIL JULY 31.
INDUSTRY AWARDS
Illinois Bankers PAC Bank of the Year Community Service Awards Illinois Banker of the Year
FAREWELL & HELLO
17
WHAT’S REQUIRED
All you need is your preferred viewing device and internet connection. Mobile device not recommended.
8:30 am – Noon
Marketplace Madness*
*Explore and connect with industry experts to answer your most burning questions.
Thank you to our top tier sponsors!
Explore full details at ilbanker.com
IBA Meets COVID-19 Head On
We’re working hard to help you help your customers and your employees
W
hen the COVIC-19 outbreak began
to spread, the IBA quickly took pro-active steps to secure the safety of our IBA team, bankers scheduled for training, and other visitors to our offices.
In the days and weeks following our initial response, we have been working tirelessly to provide you with timely updates and important resources to help you through this crisis.
Communication 45+ email communications to Illinois banks and associates
?
Hundreds of questions fielded via phone, email and on the GoToIBA.com website Personal contacts with the SBA on behalf of our banks
Illinois bank survey results on access to SBA lending resources shared with lawmakers and the SBA and survey results on reopening of Illinois banks and branches shared with membership
Advocacy Weekly Government Relations Calls Meetings and communications with legislators, like Senator Durbin and Congressmen Bost, Casten and Foster Working closely with Chicago Mayor Lightfoot and her Administration
Our members are – without government pr special hours ompting – mai for senior citiz ntaining en s, keeping ca open and acce ll centers and ssible, helping drive-ups customers na banking and vigate their m online services obile , offering multip measures to al le financial re leviate custom lie f ers’ concerns about potentia , warning cust l fraud and sc om ers ams, and dona thousands an ting hundreds d in some case of s millions of do support, all w llars in comm hile our membe unity rs are grappling shortages, an with personne d have worke l d tirelessly to he small business lp their consum customers man er and age the finan cial impact of th e crisis. Given the extra ordinary effor ts of our mem any accusatio bers, we take n that current offense to implementatio at the feet of n failures of the the private fin PPP lie ancial industry the legislation . With so few passed by Con de tails in gress, along w the federal ag ith expectatio encies could ns that m ake a massive operational w government pr ithin a matter og ram of days, is care industry for no less. And to bl t participating am e our in a program further clarifica in which deta tion is still forth ils and coming is sim ply wrong. – Jo
int IBA/CBAI le
• 12 •
• May-June 2020
tter to Senator
Durbin
Education & Training We’re Keeping Your Staff Training on Track Dozens of in-person programs rescheduled and reformatted to virtual events, including the Annual Conference. Access to webinars, on-demand and online training from home or in the bank Webinars
• Is Your Bank’s Pandemic Contingency Plan read
And hundreds more through
for Implementation? presented by Barack Ferrazzano
• IBA Associate Members • Tottal Training Solutions (TTS) • Graduate School of Banking • American Bankers Association • SBS Institute Certifications
• Preparing to Return to Work in Uncertain Times
and Dusting Off the Pandemic Plan in the Wake of COVID-19 presented by Wipfli LLP
• Addressing Coronavirus Issues in the Work-
place: Are You in Compliance? presented by Greensfelder, Hemker & Gale, P.C.
Visit our website at ilbanker.com for the most current listing of programs.
Website Resources IBA Coronavirus Resource Page www.ilbanker.com/COVID-19-Information What Illinois Banks are Doing in Their Communities www.ilbanker.com/Coronavirus-What-IllinoisFinancial-Institutions-are-Doing-to-Help-Their-Communities
IBA Associate Member and Preferred Vendor COVID-19 Resources www.ilbanker.com/Coronavirus-COVID-19-Resourcesfrom-Our-IBA-Vendors IBA Compliance Connection - Members Only www.gotoiba.com/request-access
Your “go to” source for Illinois banking compliance information, guidance and support.
Media & Public Relations
Our messaging reinforces Strength of our state’s financial institutions Banks stand ready to help Social Media Exposure Reaching tens of thousands of your customers and community members Shared by hundreds of bank employees, customers and state legislators Follow us on Facebook, Twitter, LinkedIn and Instagram “Banks across the nation are waiting for instructions from the government on how to move forward, and Illinois banks stand ready to help as soon as they receive this information. Banks across Illinois have a strong reputation of helping individuals and small businesses during good times as well as the challenging times, and this will be no exception. Until the rules are final, we are simply in a waiting game.” -- IBA President and CEO Linda Koch in nationwide media
May-June 2020 •
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The IBA is here for you
A
Online Training for You and Your Employees
lthough the IBA has suspended all in-person banker events for the time being, we have been working hard to provide you with the training you need in a virtual format. Please check our Calendar of Events www.ilbanker.com/Events/ Calendar-of-Events frequently for any changes. In the meantime, we have provided you with many other online training resources. For any questions regarding IBA Education and Training, please connect with us at education@ilbanker.com.
TOTAL TRAINING SOLUTIONS (TTS)
TTS offers live and on-demand webinars ranging from customer service to sales to underwriting – and everything in between. • NOTE: 25% off all recorded webinars with the use of discount code WebinarOD25 at checkout • Extended OnDemand access period for all ‘Live Plus Five (Days)’ registrants to 60 days (versus 5 business days). • Waived the $75 per location fee for additional locations. > View Calendar: www.bankwebinars.com/ ?idaff=17146 > Subscriptions: www.bankwebinars.com/ webinar/details/2520)
GRADUATE SCHOOL OF BANKING
These programs are designed specifically for financial professionals and delivered by some of today’s top industry experts. Live and On-Demand programs are available and include one connection to the live online seminar presentation and handouts. > View Calendar: www.gsb.org/onlineseminars/overview.php • 14 •
• May-June 2020
AMERICAN BANKERS ASSOCIATION
Take advantage of this comprehensive source for training and education available through the Illinois Bankers, your local ABA training provider. From onboarding to early management to specialized lines of business, you can get ahead—fast. Enroll today and get ready to learn, advance and lead. REMINDER IBA members receive ABA member rates on training courses. > Details: www.ilbanker.com/ Education-Events/ABA-Training
SBS INSTITUTE CERTIFICATIONS
The SBS Institute is uniquely designed to serve the banking industry by providing cyber education that will prepare students and their financial institutions for cybersecurity threats and regulations. Each course is available online and is tailored to specific roles within an institution, creating a flexible and targeted learning experience. > Details: www.ilbanker.com/EducationEvents/Online-Training)
Randy! e m o c l We
Randy Hultgren Joins the IBA Team In case you missed it with all that is going on, the Illinois Bankers Association welcomed former U.S. Representative Randy Hultgren on April 6. Hultgren has been selected to succeed Linda Koch as president and CEO and will assume that role on July 1. Hultgren, an Illinois native, has served in a number of elected offices for over 24 years. Most recently, he served in the United States House of Representatives from 2011-2019, representing the 14th Congressional District of Illinois. In Congress, he served on both the House Financial Services Committee and the Science, Space and Technology Committee. Prior to his time in Congress, he served as a member of the Illinois Senate from 2007-2011, and as a member of the Illinois House of Representatives from 1999-2007, while also serving on the financial institutions committees in both chambers. In addition to his public service, Hultgren has worked in finance, banking and law. He currently is a senior vice president of commercial lending with Wintrust Financial,
and, before being elected to Congress, he was a vice president of Performance Trust Investment Advisors. Hultgren is a graduate of Wheaton Academy and Bethel University, where he obtained a double major in Political Science and Speech Communications. Hultgren received his Juris Doctorate degree from the IIT ChicagoKent College of Law in 1993. “We selected Randy to lead our organization after a nationwide search,” noted IBA Chairman Kevin Olson of Grundy Bank. “His outstanding reputation, demonstrated leadership skills and proven ability to connect with all Illinois bankers as well as our other important stakeholders truly stand out. We are confident Randy is the right person to lead us into the next decade.” “I’ve known Randy since 1999, when he was first elected to the Illinois House,” said Koch. “From the beginning, I was impressed with his understanding of how important the banking industry is to our local communities and his genuine interest in helping to advance banking.”
“I am truly honored to have this opportunity to represent the Illinois banking industry at the helm of the IBA,” Hultgren commented. “I have always admired this organization’s outstanding work, and, in particular, its integrity in dealing with our elected officials and its bipartisan approach to representing the entire banking industry. As the IBA enters its 130th year, it is a privilege to be the next in a long line of stewards for this venerable organization, and I will take this responsibility to heart every day.” Hultgren and his wife, Christy, have four children, and the family will be relocating from Plano, Ill., to Springfield.
We never envisioned Randy’s first day with the IBA to be in the era of social distancing! Nonetheless, we were excited to introduce him to the full IBA team via an all-staff Zoom. The staff is looking forward to getting to know Randy and introducing him to our members! ICYMI - Check out a feature article on Randy in the State Journal-Register: https://bit.ly/3aZzTT2
May-June 2020 •
• 15 •
Coronavirus Strikes. America’s Banks Step Up.
By: Rob Nichols, President and CEO American Bankers Association
WASHINGTON UPDATE: The world is grateful for all who have served on the front lines battling the COVID-19 crisis—the doctors and nurses who have put their lives at risk to care for the sick and dying as well as those who have kept our grocery stores and pharmacies stocked. These essential service providers are the pandemic’s heroes, putting the needs of others ahead of their own. There is another category of worker that also fits this bill. It’s the women and men who work for America’s banks. You, too, are first responders— not to the health crisis but to the economic crisis spawned by it. And if I could drive by your offices (home or otherwise) honking and holding up signs in appreciation, I would.
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• May-June 2020
Whether working from your main office or the kitchen table, in the first several weeks of the pandemic you extended critical lifelines to countless households and small businesses suffering from the loss of income resulting from stay-at-home orders. From the loan officer who learned that the trick to getting into E-Tran (the Small Business Administration’s portal for submitting Paycheck Protection Program applications) was to try at 2:00 a.m., to the staff who put in extra time to help customers needing forbearance or other accommodations and the employee disinfecting the ATM each day, you proved that serving your communities is not just your job, it’s your calling. Your personal efforts, combined with banks’ institutional responses—waiving fees, offering low-rate personal loan programs, deferring payments and even effectively fronting customers their economic
impact payments—demonstrate that banking is first and foremost about helping others. America’s banks weren’t just deemed essential businesses by governors in state after state; they became essential partners in delivering massive amounts of federal government relief. Despite its faults, the SBA’s unprecedented PPP program—which in its first phase processed 14 years’ worth of SBA loans in less than 14 days—simply could not have been executed without banks acting as the middlemen.
ABA’s efforts throughout the crisis, like your state association’s, have been focused on ensuring you have what you need to continue supporting your institutions, customers and communities through this these extraordinary times. We deeply appreciate all of your efforts and are committed to supporting you as we work to rebuild the economy. Because every hero needs a sidekick, and we are proud to be yours. E-mail Rob Nichols at nichols@aba.com.
And thanks to the sophisticated payment system the industry has built over the years, banks have been key conduits for distributing—safely and quickly— tens of millions of economic stimulus payments to individuals. ABA has been proud to support you in your efforts and to tout publicly all you have done, as we did through aba.com/ CoronavirusResponse and the press statements, media interviews and digital ads that pointed people to that page. As always, our efforts are carefully coordinated with the ABA-State Association Alliance, which has never been more important or more valuable to the industry as a whole. For the first several weeks of the crisis, state association and ABA leaders held daily conference calls to discuss what banks were reporting from the front lines, identify solutions and relay needed policy fixes or guidance to policymakers. The flow of information was equally important in reverse. Sometimes the clarity we all needed from Washington was slow to arrive, but policymakers understood and appreciated that our appeals were solutions-focused and made in good faith. In fact, our most effective advocacy often involved direct phone calls, emails and texts to lawmakers, regulators and top Treasury and SBA officials, with public finger-pointing taking a back seat.
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May-June 2020 •
• 17 •
ILLINOIS BANKERS SCHOLARSHIP FUND
First Round of Scholarships Awarded May 2020
BUILDING A TALENT POOL
This program provides scholarship funding to high school graduates and college students seeking a degree in the financial services industry in order to promote the development and continuation of a vibrant talent pool of future leaders in the field of banking. Applicants must be sponsored by an IBA member financial institution. Students may attend any accredited college or university. Awarded in amounts of $1,000 (with total annual awards capped at 25% of the fund balance) Full details available at ilbanker.com/scholarship
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• May-June 2020
BANK on Wipfli
Bank on Wipfli provides you with the latest news, insights, ideas and tips to help you navigate today’s challenges and continue to strengthen your financial institution for tomorrow. Subscribe for FREE at wipfli.com/bankonwipfli
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CONGRATULATIONS LINDA KOCH! THANK YOU FOR YOUR OUTSTANDING LEADERSHIP AND SERVICE TO THE BANKING INDUSTRY!
Transforming Communities. Transforming Lives.
May-June 2020 •
• 19 •
Howard & Howard— Embracing Change for More Than 150 Years From storefront community banking to interstate banking... From walk-up tellers to virtual banking... Through the savings and loan crisis and beyond the mortgage crisis... We have continued to evolve with our community bank clients since 1869, and we’re here to stay. We’re excited about the future of banking—and helping you achieve your goals.
OUR BANKING LEADERS
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www.howardandhoward.com 312.372.4000 Chicago, IL | Peoria, IL | Ann Arbor, MI | Detroit, MI Las Vegas, NV | Los Angeles, CA
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• May-June 2020
Keep Your Bank and Customers Safe from Coronavirus Fraudsters By Becki LaPorte, CFCS, CAMS, CSI
I
n the past weeks, COVID-19 has affected nearly every aspect of day-to-day life. To combat the pandemic, businesses have already taken many steps. Most have needed to work toward constant cleanliness and reassure customers through email. The travel industry has offered incentives for customers to keep traveling, while constantly providing updates on the virus. Business emails, news programs, social media and even grocery store small talk cannot avoid the topic. As such, people around the world have given and received information and advice on almost every facet of the virus, from preventative measures and latest cancellations to the status of toilet paper at Costco. Sometimes it seems as if there is as much misinformation as there is information. While most of us do our best to filter through the advice they find helpful or ludicrous, that general sense of public unease and concern offers an opportunity for scammers to shine. Financial institutions must consider whether they are inoculating themselves for the onslaught of crime designed to take advantage of the confusion.
The Virus of Coronavirus Scams
Financial institutions might think that COVID-19 is out of their control or focus. But amid the chaos and confusion, it is the duty of all financial institutions to protect customers from the scams that have likely already started. Scammers are opportunistic. They feed on panic and fear. For instance, scams flourish right after natural disasters (e.g., hurricanes, earthquakes) and scammers will pull on victims’ heart strings to encourage them to donate to a “worthy cause.” In reality, that money does not support victims, but rather the scammers and their network. Scammers command a sense of urgency and panic to extort money from countless individuals.
Common COVID-19 Cons
Scammers host an arsenal of fraud tactics during times like these, but here are a few common cons that your institution should be aware of:
May-June 2020 •
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• Fraudsters might claim a relative or friend is stuck in a foreign country and can only get home if one immediately wires funds to a random bank account. According to the fraudulent claim, without those funds the person will be incarcerated in a foreign prison.
• Similarly, another common scam supposedly places victims on a list “leading to incarceration,” e.g. a bogus FBI or IRS list. It should come as no surprise that paying fees will get that victim off the list. Financial crime experts could fill libraries with scams they have encountered and victims that have been harmed.
• In addition, there are likely shell companies already created with agents telling potential victims that they are working to find a virus cure and are just waiting on FDA approval or something similar that sounds “official.” They claim that a person can get in on the ground floor and invest with these companies. From there, the company would send some restricted stock to make the person wealthy. Really, they are probably orchestrating a Ponzi scheme or boiler room and perpetrating fraud.
• Finally, your institution’s brand might be used in an “alert” to customers stating that their bank account has been temporarily suspended. The victim will receive a link that looks like their bank’s login screen, encouraging them to login with their banking username and password. In reality, this screen allows criminals to collect the victim’s personal banking information.
How Can Institutions Protect Themselves and Their Customers From COVID-19 Scams?
While it’s true that the frequency of coronavirus scams is likely to accelerate with the virus itself, it is up to financial institutions to take the necessary steps to thwart them. It is important to understand that these scams aren’t just a nuisance to your customers; they affect your profits and reputation as well. Use these best practices to ensure your organization and customers stay safe: 1. Identify Vulnerabilities: Organizations must first outline internal vulnerabilities. Based upon an institution’s business model, where do points of entry for scammers exist? Are their customers who are particularly vulnerable to falling victim to scammers? Financial institutions must build controls around the vulnerabilities in their model. Next, they must conduct heightened due diligence on new products and clients, taking extra care with customers who claim to have additional cash flow
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• May-June 2020
(both incoming and outgoing) due to the pandemic. Now may be a good time to confirm the adequacy of transaction monitoring systems as well. 2. Customer and Employee Education: Education of staff and customers is critical. Once an organization determines where and how scams can occur, it should inform its staff about red flags and what to look for. Many of these scams are tried and true. Therefore, an institution may simply need to swap out the natural disaster language with pandemic language. This should be added to discussions around the functioning of advance fee schemes. It is also helpful to train staff and customers to maintain healthy skepticism surrounding new companies addressing the pandemic. This can be accomplished with customers through messaging about protecting themselves from scams as well as addressing proper cleanliness practices. Institutions can also list educational tips on their website. As with most issues, knowledge is power. 3. Stay Calm and Informed: Financial institutions should also stay current on the evolving pandemic and exercise appropriate caution. Although it can be difficult to wade through the ongoing media onslaught, they must remain informed about news in their communities. Keeping an eye on what is happening empowers organizations to determine paths to legitimate support networks. For example, a random email or fundraising phone call could likely be linked to a scam. By contrast, the local school board raising funds to provide free lunches during school closures is likely legitimate. 4. Partner Up: Partnering with financial crime professionals in one’s network will lead to more success. Even institution leaders who feel they have seen it all likely haven’t in this case. Opening a dialogue with professional social media contacts, professional organization colleagues or even other community businesses (e.g., the local chamber of commerce or Rotary partners) can be a helpful method to learn best practices. Keeping that ongoing dialogue, along with education and partnership, are great ways to prevent and detect scams. As financial institutions discuss this pandemic, they must remember to look at it through professional eyes and ensure they protect employees and customers. Doing so during these times of stress and misinformation can help them best prevent Coronavirus scams. About the Author: Becki LaPorte serves as compliance director for CSI’s Regulatory Compliance Group. She has over 20 years of experience in the financial services industry, including compliance, conducting investigations, developing and delivering comprehensive training, and consulting on program development and implementation. Becki is CAMS and CFCS certified. IBA Associate Member
New Coronavirus Law Provides
Retirement Plan and Healthcare Relief By Jennifer Bassett, Senior Copy Editor, Ascensus
W
ith virtually every part of the U.S. economy facing unexpected financial challenges from the coronavirus (COVID19) pandemic, Congress has passed the largest relief package in U.S. history. Signed into law on March 27, 2020, the Coronavirus Aid, Relief, and Economic Security (CARES) Act is designed to assist the millions of Americans affected by the outbreak. The legislation has multiple provisions that affect retirement and health savings arrangements.
Retirement Savings Provisions Most financial experts advise against using assets that have been set aside for retirement. But many individuals may have to do just that in order to supplement their income. The following provisions are intended to help individuals access their IRA and retirement plan assets and to replenish those assets later on. New coronavirus-related distributions (CRDs). Individuals may withdraw up to $100,000 in aggregate from eligible retirement plans without paying the 10 percent early distribution penalty tax.
• A CRD is defined as a distribution made on or after January 1, 2020, and before December 31, 2020, to a qualified individual, defined as
• an individual (or the spouse or dependent
of the individual) who is diagnosed with the COVID-19 disease or the SARS-CoV-2 virus in an approved test; or
• an individual who experiences adverse
financial consequences as a result of being quarantined, being furloughed or laid off or having work hours reduced due to such virus or disease, being unable to work due to lack of child care due to such virus or disease, closing or reduced hours of a business owned or operated by the individual due to such virus or disease, or other factors as determined by the Treasury Secretary.
• The CARES Act clarifies that employers may rely on participants’ certification that they meet the CRD requirements.
• An eligible retirement plan is defined as a qualified retirement plan (e.g., a 401(k) plan), 403(b) plan, governmental 457(b) plan, or an IRA.
May-June 2020 •
• 23 •
• CRDs will meet the retirement plan distribution
requirements, as long as all distributions from one employer do not exceed $100,000.
• Individuals may repay CRDs over three years
beginning with the day following the day a CRD is made. Repayments may be made to an eligible retirement plan or IRA.
• CRD repayments made within the three-year period will be treated as having satisfied the general 60-day rollover requirement.
• CRDs will be taxed ratably over a three-year
period, unless an individual elects otherwise.
• Although CRDs may be rolled over, they are not
considered “eligible rollover distributions” for certain purposes. Employers are not required to offer a direct rollover option. Employers are also not required to withhold 20 percent on a CRD or provide a 402(f) notice, which explains the tax and rollover options required by IRC Sec. 402(f).
Waiver of RMDs in—or for—2020. Financial markets have taken a hit in the wake of the coronavirus outbreak. To help savers retain more in their retirement accounts, the CARES Act waives the required minimum distribution (RMD) in 2020 for plan participants, IRA owners, and beneficiaries.
• RMDs normally required to be taken for 2020 are waived.
• This waiver also applies to individuals who turned 70½ in 2019 but who did not take their first RMD before January 1, 2020. In the absence of additional relief, the next RMD for those individuals must be taken by December 31, 2021.
• For purposes of counting the five-year period for
beneficiary distributions, 2020 is disregarded and one year is added to the remaining period. For example, for deaths occurring in 2019, the fiveyear period in which the inherited assets must be distributed will end on December 31, 2025, instead of on December 31, 2024.
• A distribution that is taken in 2020—but that is
not an RMD because of the waiver—may be rolled over to another eligible retirement plan or to an IRA within 60 days of the distribution. Though such distributions may be rolled over, they are
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• May-June 2020
similar to CRDs in that they are not treated by employer plans as eligible rollover distributions for purposes of the 20 percent mandatory withholding, the 402(f) notice, or the direct rollover requirements. Increased maximum plan loan amount. The retirement plan loan maximum for a qualified Individual (defined as meeting the COVID-19 or SARs-CoV-2 conditions described previously) is increased to the lesser of $100,000 or 100 percent of the participant’s vested balance. This increased amount applies to loans made during the 180-day period beginning on March 27, 2020. Delayed plan loan repayment date. Retirement plan loan repayment dates that occur between March 27, 2020, and December 31, 2020, can be delayed for one year, with the amortization period— including the five-year repayment deadline— adjusted accordingly. Funding relief for defined benefit plans. For single-employer defined-benefit pension plans, the minimum required contributions due during 2020 can be delayed to January 1, 2021 (adjusted for interim earnings). Employers also have an option to use an alternative funding target percentage. Expanded DOL authority to postpone certain deadlines. In addition to taking action in response to a disaster or terroristic threat, the DOL may now postpone certain deadlines under ERISA if a public health emergency (like the COVID-19 pandemic) occurs. Amendment guidance. Plan sponsors generally must amend their retirement plans for these provisions by the last day of the 2022 plan year (government plans have an additional two years), or such other date as the Treasury Secretary may prescribe, with operational compliance during the interim period.
Health-Related Provisions Allowable Services. Health insurance plans can pay for telehealth and remote care services without first requiring an individual to satisfy a deductible. Such payments will be deemed not to violate existing HSA requirements. This relief applies to plan
years that begin on or before December 31, 2021, and promotes diagnosis and treatment while helping individuals avoid possibly risky in-person contact. New qualified medical expenses. Certain medicines or products do not need to be a “prescription” to be qualified medical expenses for HSA, HRA, MSA, and health FSA purposes. The CARES Act specifically includes overthe-counter menstrual care products. Although the CARES Act represents the largest relief package in U.S. history, there may be more to come. Government officials have stated that more relief will be available if needed. For now, the CARES Act should help many Americans get some of the financial relief that they desperately need. We are closely reviewing the CARES Act and other possible COVID19 guidance. Visit ascensus. com for the latest information and developments. About the author: Jennifer Bassett is Senior Copy Editor with Ascensus ERISA Operations.
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May-June 2020 •
• 25 •
MISSION:
MARCH 5-6 EMBASSY SUITES • EAST PEORIA
With 7 educational tracks, dynamic keynote speakers, a sold-out Exhibit Hall and record attendance, The ONE had it all! This year’s secret agent theme was a big hit with our attendees who had fun while growing their professional careers and building upon their industry knowledge. Here are a few highlights from Mission: The ONE!
The ONE Conference crowd enjoys the opening session with speaker Steve Thomas.
Don Krager (right), Bank & Trust Company, receives 2019 Volunteer of the Year honors from IBA Chairman Kevin Olson, Grundy Bank. Krager is a longtime member of the Government Relations Committee.
Jim Griffin with HR Source presents the latest information on “Cannabis in the Workplace: Implications for Employers.” The HR Track was one of seven concurrent track sessions.
• 26 •
Exhibitors and attendees had fun with the theme of this year’s event – Mission: The ONE.
A highlight of the event was hearing from Coach Kevin Kush who shared the important traits of a quality teammate.
• May-June 2020
IBA President and CEO Linda Koch provides a brief update on new IBA programs and initiatives.
The Tech and Ops Track included a session presented by Michele Barlow, WACHA, on the new ACH rules.
Julia Johnson, Wipfli, presents a breakout session on “Leadership Self-Awareness and Effectiveness.”
The ONE had record attendance, and we look forward to making it even bigger and better next year!
Members of the FLA Classes of ’20 and ’21, along with other ONE Conference attendees, enjoyed our Illinois Bankers PAC Brews Event, which was held at Kenny’s Westside Pub.
Joe Micallef, Grow Up Sales, provides tips on “Building Highly Functional Cross-Department Teams” for Leadership Track attendees.
May-June 2020 •
• 27 •
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• May-June 2020
FUN IN THE EXHIBIT HALL
A BIG THANK YOU TO ALL OF OUR SPONSORS & OUR SECRET AGENT EXHIBITORS TOP TIER SPONSORS
THANK YOU TO OUR SECRET AGENTS / EXHIBITORS! ABG Retirement Plan Services
Ironcore Inc.
Ag Resource Management
Main Street, Inc. Midwest Independent Bank
Allied Solutions, LLC
NFP
APPI Energy
Office Depot
Ascensus ATM Solutions Inc
S PO N S O RS
APPI energy
®
BankTalentHQ BITS, LLC
Remedy Consulting
Charles Vincent George Architects
SBS CyberSecurity
CLA
Spry
Deluxe Corporation
Strategic Resource Management
Federal Protection Inc
Shield Compliance
Thomson Reuters
FIPCO
UFS, LLC
Fiserv, Inc
United Bankers’ Bank
Floodplain Consultants, Inc. Graduate School of Banking Haberfeld
ILLINOIS BANKERS PAC SPONSORS
Plante Moran Promontory Interfinancial Network, Inc.
Bankers’ Bank
ONE
LKCS
VGM Forbin Voluforms Welch Systems, Inc.
HC3
Windsor Mortgage Solutions
HR Source
Wipfli LLP
Inlanta Mortgage, Inc.
Works24
May-June 2020 •
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0 2 0 2 F O S S A L s C e t a u ad
a r g n Co
r G s n o i t a l tu
PAUL CARSTENSEN Hoyne Savings Bank
NATHAN MUELLER The Bradford National Bank
JENN TRITSCHLER Murphy-Wall State Bank and Trust Company
JACQUELINE CASHMORE First Bank of Highland Park
MATT PHILLIPS Inland Bank and Trust
DENNIS WARNER Busey Bank
KERRY DUELLMAN First Bank of Highland Park
KIRA PIRTLE State Bank of Bement
CASEY WIDHOLM Illinois Bankers Association
MELISSA GRAMENZ First National Bank of Waterloo
KACIE RANKIN Peoples Bank & Trust
JOSH WOHLTMAN Bank of Belleville
LORA KALKA FNBC Bank and Trust
BRANDON SVELA Central Bank Illinois
THANK YOU TO OUR FLA SPONSOR LUKE KRZESAJ First Bank of Highland Park
• 30 •
• May-June 2020
BAILEY THOMPSON Murphy-Wall State Bank and Trust Company
FLA UPDATE
Congratulations to the FLA Class of 2020!
We are so proud of your accomplishments and look forward to watching your leadership journey and continued growth.
CONGRATULATIONS Illinois Bankers CLASS OF 2020 Future Leaders Alliance The Illinois Bankers proudly recognizes our very own Casey Widholm as an FLA graduate! We are beyond grateful for your dedication to advance your knowledge and connect with the financial services community.
Congratulations Paul! Congratulations to Paul Carstensen on completing the Illinois Bankers Future Leaders Alliance Program. Your Hoyne Savings family is proud of your achievement.
CASEY WIDHOLM
Marketing Manager,
Illinois Bankers Business Services, Inc.
May-June 2020 •
• 31 •
FLA UPDATE
CONGRATULATIONS, LORA!
Lora Kalka Vice President, Controller
We are proud of all your accomplishments! We are grateful for your hard work, positive attitude and commitment to FNBC Bank & Trust! Congratulations on completing the Illinois Bankers Association Future Leaders Alliance program.
Congratulations, Luke, Kerry and Jackie! We are grateful for your leadership, expertise and commitment to First Bank of Highland Park as we deliver banking solutions throughout the Chicagoland area. Congratulations on completing the Future Leaders Alliance Program.
Congratulations, Dennis Warner! At Busey, we recruit and retain the best and brightest associates—associates who are positive, determined, thoughtful, resilient and humble. We are pleased to congratulate Dennis Warner on his completion of the IBA Future Leaders Alliance Program!
Jacqueline Cashmore
Kerry Duellman
Luke Krzesaj
Assistant Vice President Deposit Operations and Wire Department Manager
Assistant Vice President Senior Compliance Officer / Risk Officer / Assistant BSA Officer
Vice President Controller
HIGHLAND PARK 1835 First Street (847) 432-7800
NORTHBROOK 633 Skokie Boulevard (847) 272-1300
MEMBER FDIC | EQUAL HOUSING LENDER | NMLS# 421795
• 32 •
• May-June 2020
Dennis Warner Senior Vice President Retail Market Manager/Branch Manager
busey.com Member FDIC
ON THE MOVE Bloomington, MN
Evans
Pierce
Gruhn
Deuth
United Bankers’ Bancorporation, Inc. Bryan Grove, Chairman of United Bankers’ Bancorporation, Inc., announced the appointment of Jae Evans as the newest member of the United Bankers’ Bancorporation, Inc. (UBBI) and United Bankers’ Bank (UBB) Board of Directors. Currently the president and chief executive officer of Isabella Bank Corporation and CEO of Isabella Bank in Mt. Pleasant, Michigan, Jae comes to the board with over 40 years of banking experience.
Forreston
Rampenthal
McIntir
FORRESTON STATE BANK Forrreston State Bank has announced the following promotions: Bethany Gruhn as director of Human Resources, Amanda Pierce as vice president of Marketing, Ashley Deuth as director of Customer Service, and Kim Rampenthal as vice president of Business Development.
Galesburg
F&M BANK Tom McIntire has been hired as vice president, trust officer.
Hennepin
NORTH CENTRAL BANK The Board of Directors of North Central Bank, with offices in Hennepin and Ladd, announced the selection of Kim McKee, currently the bank’s vice president and chief operation officer, to serve as the next president and CEO. McKee will replace Rick Jameson, who has served as president and CEO since April 2017 and has announced his retirement effective on Dec. 31, 2020. McKee will assume her new role on Jan. 1, 2021.
LaGrange
FNBC BANK & TRUST FNBC Bank & Trust is pleased to announce the promotion of Laura Smith, of the Mokena office, to assistant vice president of Cash Management.
Rochester
ROCHESTER STATE BANK CEO Kim Kleinschmidt has announced his retirement effective June 30.
Waterloo
FIRST NATIONAL BANK OF WATERLOO First National Bank of Waterloo announced several changes to its board of directors. Gary Hemmer has been elected chairman of the board and CEO. Alice Jost will now be the vice chairman of the board. Ricks Parks will serve as president. Others still serving as directors of the board are Tyler Dinkelaker, Lee Eggemeyer, Dennis Lutz, David Mehrmann, Daniel Nester, George Obernagel and John Richards. Robert Hoffmann and George Ziebold will continue their involvement in the new role of Director Emeritus, as they retired from the board. Hoffman retired after 47 years of service, and Ziebold retired after 41 years of service. Both Hoffman and Ziebold were recognized for their service at the bank’s annual shareholder meeting.
May-June 2020 •
• 33 •
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• May-June 2020
BANKER’S DASHBOARD Bob Reid | 800-933-2211 ext. 159305 BANKMARKETINGCENTER.COM Neal Reynolds | 678-528-6688 BANKTALENTHQ.COM Brian Hoffman | 217-789-9340 CARDINAL BOARD SERVICES Jim Zuehlke | 952-314-4636 DELUXE CORP. Bob Reid | 800-933-2211 ext. 159305 FLOODPLAIN CONSULTANTS INC. Craig Callahan | 317-858-4420 IBA 401(K) ABG RETIREMENT PLAN SERVICES Pat Bearss | 309-397-5039 INVESTORS TITLE INSURANCE GROUP Dana Lyons | 217-622-0299 KEYSTATE CAPTIVE MANAGEMENT Travis Holdman | 260-227-0265 OFFICE DEPOT Isaac Mares | 855-337-6811 ext. 12878 SBS CYBERSECURITY Ethan Landon | 605-270-3321 STRATEGIC RESOURCE MANAGEMENT Uma Zielinksi | 901-681-0204 UFS, LLC Tom Szews | 262-376-3000
TAKE A CRUISE WITH OUR PREFERRED VENDORS! ilbanker.com/Preferred-Vendors 217-789-9340
PREFERRED VENDOR
Illinois Bankers Business Services, Inc. Announces Two New Preferred Vendors By Brian Hoffman, President, Illinois Bankers Business Services
UFS, LLC.
UFS’s mission: Empowering Community Banks and Our People to Thrive-Together UFS was recently approved by the Illinois Bankers Business Services (IBBS) Board of Directors – selected by bankers for bankers – because of the proven track record of giving banks the innovation and flexibility to confidently compete with the largest banks in the country, and the freedom to deploy the technology that empowers each bank’s unique strategy. Some fun facts: • UFS was created by banks in 1991 • UFS is owned by 20 banks • UFS provides service to banks
only, not Credit Unions, not any other type of FI • Over 100% of the profits are invested back to help banks thrive • With customers from Minnesota to Arkansas, over 30% of Wisconsin’s banks work with UFS • UFS hosted 18 customer events in 2019 so bankers could meet, collaborate, and learn how to help their bank thrive UFS helps banks: • Convert capital costs associated with IT to efficient operational
costs
• Mitigate risk related to IT and
Cybersecurity
• Improve operational efficiency • Move from “Basic” to
“Advanced” on the Cybersecurity Assessment Tool • Simplify IT regulatory compliance • Efficiently and securely network bank locations • Move to the cloud, specifically to a “Community Bank Only” cloud housed in a UFS owned SOC1/SOC2 data center continued on next page
Cardinal Board Services Not Like Other Executive Search Firms…
The Illinois Bankers Association and Illinois Bankers Business Services, Inc. (IBBS) Board of Directors is proud to announce our new preferred vendor, Cardinal Board Services, a board search firm aiming to meet the unique needs of institutions within the financial services industry. Backed by their 25-year history, Cardinal Board Services assists banks to overcome the challenges associated with the organization of the Board and the recruitment of new Directors or Advisors.
The Board of Directors is essential to the success of your bank, so building the best board possible should be at the top of your priority list. Next on the list should be keeping the board at a highly productive level. Cardinal Board Services not only assists you in searching for the strategic members that will help your board reach its highest potential, but they will also help you build policies and strategies to be sure you never slip below your goals. Are you searching for diversity on your board in terms of age,
geography, gender, etc.? Are you a bank that has found yourself in the midst of an acquisition? Maybe you are a family owned bank that is looking for new perspectives for your board. You could even be looking to build a succession, or reevaluation, plan for current members of your board. Cardinal Board Services is capable of delivering exceptional results by positioning your bank for long-term success, during these challenges, through the placement of key board members. continued on next page
May-June 2020 •
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PREFERRED VENDOR UFS, LLC, continued
Cardinal Board Services, continued
“IBBS is excited to announce this partnership with UFS. We think our members will find value in UFS’s ability to deliver on a promise, and the complete flexibility banks have when working with UFS. You can tell that UFS is owned by Community Banks. For example, looking at the Terms and Conditions, you’ll find there is no exclusivity, no monthly minimums, and a focus on being very bank friendly. Lastly, but maybe most importantly, their focus on customer satisfaction is really refreshing,” said Brian Hoffman, President of Illinois Bankers Business Services, Inc. “UFS is confident about the future of Community Banking. With offices in Milwaukee and St. Louis, we can meet face to face with bankers in Illinois. We are looking forward to working with the IBA and its members,” said Mike Tenpas, CEO. To set up a meeting with UFS at your bank, contact Brian Hoffman President of IBBS, at bhoffman@ ilbanker.com or 217-789-9340 or contact Tom Szews, Regional Business Development Manager at UFS, toms@ufstech or 262-376-3000.
There is an understanding that no two boards are the same, and every company is different in how they are best served by an effective Board of Directors. Not only does Cardinal Board Services assist you with board formation, recruitment, and diversity, they will also guide you in board compensation and provide board consulting. You can be confident in your decision of trusting Cardinal Board Services to create the optimal architecture for your Board of Directors to best serve your company for the long term. Are you ready to improve your board? Schedule a call with someone who has 20 years of experience. Jim Zuehlke and Charlie Roer are available to answer your questions and guide you on a path to long term success. The Illinois Bankers Business Services is excited to have Cardinal Board Services join the team, and even more thrilled to know our members will gain confidence with decisions about their boards! Contact Jim Zuehlke, jimz@cardinalboardservices. com, 952-314-4636 or Charlie Roer, charlier@ cardinalboardservices.com, 336-691-0626
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EVENTS CALENDAR WEBINARS MAY 27 MAY 28 JUN 2 JUN 3 JUN 3 JUN 4 JUN 10 JUN 18 JUN 25 JUN 30 JUL 6 JUL 8 JUL 10 AUG 4 AUG 11 AUG 14 AUG 25 AUG 26
ABA ONLINE TRAINING COURSES
Mortgage Origination Compliance, Part 1* Will Your Remote Deposit Capture Program Meet Regulatory Guidelines? * Mortgage Origination Compliance, Part 2* Loan Structure, Documentation & Compliance Training ▪ Today’s Role of Settlor Intent• Quarterly Compliance Briefing, Summer 2020* Masterful Time Management* Excel Explained: Pivot Tables 101* Total TRID Training, Part 1* Total TRID Training, Part 2* Total TRID Training, Part 3* Increasing Fee Income without Raising Fees* Total TRID Training, Part 4* ACH Origination for Lenders and Cash Management* Critical Risk Management Issues and Insights for Corporate Trustees• Excel Explained: Speed Tips* Introduction to Consumer Lending ▪ ACH Exception Processing*
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Marketing in Banking Bank Lines of Business Managing Funding, Liquidity, and Capital Building Customer Relationships Introduction to Mortgage Lending Commercial Lending Money and Banking The Banking Industry Consumer Lending The SOS Habit Introduction to Agricultural Lending General Accounting Analyzing Financial Statements Introduction to Trust Products & Services
Please visit www.ilbanker.com/ Education-Events/Calendar-of-Events for the most current listing of events
UPCOMING EVENTS The IBA has suspended all in-person events for the time being. Please check our Calendar of Events www.ilbanker.com/Events/ Calendar-of-Events and website www.ilbanker.com for online training options and any updates.
* Total Training Solutions • American Bankers Association ▪ IBA
THANK YOU TOP TIER SPONSORS! l
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Join this illustrious group by connecting with us at ilbanker.com or 217-789-9340.
May-June 2020 •
• 37 •
WELCOME NEW ASSOCIATE MEMBERS (as of 4-10-20) Greensfelder, Hemker & Gale, P.C. Chicago, IL www.greensfelder.com
Our firm of 150 attorneys focuses on addressing the legal needs of businesses and organizations in all sizes and industries. Our attorneys bring practical skills and experience across a full range of legal needs. Founded in 1895 as a solo practice, Greensfelder has expanded to become one of the region’s largest law firms with offices in St. Louis, Chicago and Belleville, Illinois. We partner with clients to learn their businesses and provide legal services of the highest quality.
Redmon Consulting, LLC Carlyle, IL www.redmonconsulting.com
Offering traditional and nontraditional financial institutions consumer compliance risk
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Bankers’ Bank (Wisconsin)
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BOK Financial
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Cinnaire Corporation
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MIB-Midwest Independent Bank
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Wipfli
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• 38 •
• May-June 2020
9
Back Cover 2 39 19
NEWS & NOTES ASSOCIATE MEMBER NEWS ABG Retirement Plan Services / Epic Retirement Plan Services Last January, ABG Retirement Plan Services (ABG) announced it would be merging into EPIC Retirement Plan Services, a national retirement plan recordkeeper and third party administrator. ABG has announced that the merger was effective on April 1, 2020.
Cinnaire
Cinnaire announced that Brett Oumedian has been appointed Chief Financial Officer effective April 7. Oumedian will succeed Christopher Cox who served Cinnaire since 1995 and announced his retirement in January. Additionally, Cinnaire has been awarded a $7 million Capital Magnet Fund grant from the U.S. Department of Treasury’s CDFI Fund. The grant was announced as part of $130.9 million awarded to 38 nonprofit housing organizations and CDFIs for the development of affordable housing and community facilities in low-income communities. Cinnaire received the second largest award in the country. The capital will be used to provide predevelopment, acquisition and bridge financing for high impact affordable housing developments.
topics like how to avoid email and phone scams, warning signs of abuse, and what to do if abuse is suspected. It is full of helpful resources to ensure that no one in their golden years is deprived of what they’ve spent a lifetime saving. Senior SecureTM is a more robust program for senior housing facilities that includes the educational component, facility signage plus a toll-free, anonymous tip line with rewards offered for information regarding elder abuse.
NFP
NFP has completed the integration of Equias Alliance and received ABA’s endorsement for its bank-owned life insurance administration, portfolio and risk assessment review offerings and executive benefits programs. The endorsement had previously been awarded to Equias Alliance prior to its acquisition by NFP. Now serving 1,250 banks, NFP is the nation’s largest provider of BOLI services.
CRA Partners
CRA Partners has announced two new offerings. Senior SentryTM and Senior SecureTM build on the widely adopted Senior Crimestoppers® program to address the needs of seniors in communities big and small. Senior SentryTM is a dynamic educational and training video that covers May-June 2020 •
• 39 •
Thank you Linda for your help and excellent leadership.
From all of us at
Member FDIC
Carrollton Bank_Linda Koch Congrats Ad 7x5_FIN.indd 1
Š 2020 Carrollton Bank
3/3/20 9:24 AM
Congratulations Linda Koch Thank you for standing tall for Illinois banks and bankers! From all of us at State Bank of Bement
Congratulations Linda Koch On your amazing journey with the Illinois Bankers Association. We wish you all the best!
From all of us at State Bank of Cerro Gordo
Congratulations, Linda Koch! Your distinguished career of service to the banking industry is marked with steadfast leadership and commitment. As a respected leader of one of our industry’s most valuable assets, the ABA State Association Alliance, you have shaped countless discussions on critical policy issues—helping to advance the interests of bankers and banks everywhere. May you enjoy the years ahead knowing how grateful we are for your passion, vision, dedication and, most of all, your friendship. A retirement well earned! From all of us at American Bankers Association.
Congratulations Linda Koch! Thank you for leading the way as a champion of Illinois’ banks and bankers. Whatever comes next for you, may it bring you happiness and fulfillment. From all of your friends at Busey Bank.
busey.com Member FDIC
We have had the privilege of working closely with both Linda Koch and Bruce Baker for the past 30 years and what they have done for the banking industry is remarkable. They will be missed! – Thank you and best wishes from all of us at Barack Ferrazzano Financial Institutions Group.
bfkn.com
Congratulations Linda Koch Thank you for your outstanding leadership and loyalty to the industry!
From all of us at Grundy Bank
Congratulations Linda Koch Thank you for your outstanding leadership and loyalty to the industry.
Securities, insurance and advisory services offered by BOK Financial Securities, Inc., member FINRA/SIPC and a subsidiary of BOK Financial Corporation. Some services offered through our affiliate, Institutional Investments, Bank of Oklahoma which operates as a separately identifiable trading department of BOKF, NA. NOT FDIC INSURED | NO BANK GUARANTEE | MAY LOSE VALUE
Congratulations Linda Koch Thank you for your outstanding leadership and loyalty to the industry!
From all of us at Mid America Banking Insurance Services, Inc. and the Iowa Bankers Association
Congratulations
Linda Koch
Thank you for standing tall for Illinois banks and bankers! From all of us at Farmers National Bank
Congratulations to our friend, Linda Koch. Thank you for your dedication to the Illinois banking industry and the clients we serve. The CIBC team wishes you all the best in your next chapter.
cibc.com/US Member FDIC. The CIBC Logo is a registered trademark of CIBC, used under license. Š2020 CIBC Bank USA. Products and services offered by CIBC Bank USA.
Congratulations Linda Koch Thank you for your outstanding leadership and loyalty to the industry!
From all of us at Farmers & Mechanics Bank
Best wishes for success in the future!
Your partnership throughout the years has been greatly appreciated and will be missed by your friends at the Federal Home Loan Bank of Chicago.
Congratulations, Linda Koch! Thank you for all your work and leadership over the past 31 years with the IBA. We honor your contribution to our industry.
From all of us at
Hats off to Linda Koch Thank you for your extraordinary leadership and commitment to Illinois banks and bankers. We wish you all the best. Your friends at Fifth Third Bank.
Fifth Third Bank, National Association. Member FDIC.
Congratulations Linda Koch Thank you for your outstanding leadership and loyalty to the industry!
From all of us at Associated Bank, NA
Congratulations
Linda Koch
Thank you for being a dynamic and collaborative leader for the Illinois Banking industry. We are grateful for your passion, vision and strong voice for many years of IBA service.
We wish you the very best! firstmid.com
Congratulations Linda Koch Thank you for your outstanding leadership and loyalty to the industry!
From all of us at Security Savings Bank
Congratulations
Linda Koch
Thank you for standing tall for Illinois banks and bankers! From all of us at The First Bank and Trust Company of Murphysboro
s n io t a l u t a r Cong Linda Koch From your friends at
A central Illinois bank servicing families, businesses, institutions, banks, and bank holding companies throughout Illinois.
Thank you for your outstanding leadership and service to the banking industry!
HICKORYPOINTBANK.COM
MEMBER FDIC
Congratulations Linda Koch Thank you for standing tall for Illinois banks and bankers! From all of us at Wipfli LLP
Thank You Linda It’s hard to believe that you’re retiring. We know that your invaluable work, leadership and vision will be with us forever. But your integrity, respect and compassion makes you a great person and dear friend. Congratulations – The best from all of us at NorthSide Community Bank.
www.nscombank.com Gurnee • Riverwoods • Mundelein • Niles
Congratulations Linda Koch Thank you for standing tall for Illinois banks and bankers! From all of us at NFP Executive Benefits
Congratulations Linda Koch Thank you for standing tall for Illinois banks and bankers! From all of us at The First National Bank of Litchfield
Congratulations Linda Koch Thank you for 31 years of dedicated service to the banking industry. Your contributions and influence have made a difference. We wish you the best in retirement.
Congratulations Congratulations Linda Koch On your amazing journey with the Illinois Bankers Association. We wish you all the best!
From all of us at Giffin, Winning, Cohen & Bodewes, PC
Linda Koch
Thank you for standing tall for Illinois banks and bankers! From all of us at The Bradford National Bank
2004 Tom Bugielski & Linda Koch
Congratulations, Linda! Your success and accomplishments deserve to be celebrated. It’s been a pleasure working with you over the years. Best wishes on your next adventure.
Congratulations
Congratulations Linda Koch
Linda Koch
Thank you for standing tall for Illinois banks and bankers!
Thank you for your outstanding leadership and loyalty to the industry!
From all of us at Market Insights, Inc.
From all of us at Fortress Bank
That’s MY Bank!
CONGRATULATIONS Linda Koch! From all of us at First National Bank of Waterloo, thank you for your outstanding leadership, loyalty, enthusiasm and passion for our industry. We appreciate you more than words could ever say.
fnbwaterloo.bank
INADVOCACY Congratulations to Linda Koch on her amazing journey with the Illinois Bankers Association. Thank you for standing tall with Illinois banks and bankers. We wish you all the best!
Proud Illinois Bankers Association Sponsor
1.877.908.6555 | inlandbank.com
WELL PLAYED, LINDA! We appreciate your leadership, passion for excellence, integrity and winning ways as you “served” the industry. We applaud your accomplishments and most of all, we value your friendship. Wishing you and Bernie the very best as you play out the next “set” in your lives… George Morvis and the team at Financial Shares Corporation
Financial Shares Corporation 305 Kenmare Drive Burr Ridge, IL 60527
630.734.8116 financialshares.com
Congratulations Congratulations Linda Koch On your amazing journey with the Illinois Bankers Association. We wish you all the best!
From all of us at The VILLAGE Bank
Linda Koch
Thank you for standing tall for Illinois banks and bankers! From all of us at Petefish, Skiles & Co.
Congratulations Linda Koch Thank you for the enormous impact you have made in our industry.
From all of us at First Eagle Bank
Congratulations
Linda Koch
Thank you for standing tall for Illinois banks and bankers! From all of us at Floodplain Consultants, Inc.
Payment solutions to help you now and into the future Payments and Cash Management in the banking world is quickly evolving, Bankers’ Bank helps you stay on top of technology changes and remain competitive. Let us help you save time, create efficiencies, manage risks and offer payment options your customers demand. Solutions offered: • Cash Management Services • File Information Report Exchange (FIRE) • International Money Services • Cash Letter Clearing • Faster Payments Your Correspondent Bankers Amanda James 312.965.9500 Northern IL Jeff Rabenort 618.306.3656 Southern IL
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