How to increase customer satisfaction and loyalty

How to Increase customer Satisfaction and Loyalty?

Submitted By:

Mirian Shade

Introduction: ● Customers service is the driving factor behind increased customer loyalty. ● Customers have great choices today, now they can control the whole market. ● If a business wants customers to remain satisfied then it must make a commitment to provide high-quality customer service. ● Today, better the customer service, more are the chances of driving customers.

Reference: http://www.social-login.com/how-to-increase-customer-satisfaction-and-loyalty/

Ways to Increase Customer satisfaction: 1. Accept your mistake before customer finds it.

2. Answer customers queries and concern.

3. Provide product reviews and information.

4. Offer customized product.

Reference: http://www.social-login.com/how-to-increase-customer-satisfaction-and-loyalty/

1.Accept your mistake before customer find it: ● Tell your customers about the mistake once realized. ● Do not wait for them to come to you for resolution. ● Offer an apology to the customer. ● Offer a replacement, refund or discount. ● Guide customers to resolve the issue and ensure them that the problem does not reoccur.

Reference: http://www.social-login.com/how-to-increase-customer-satisfaction-and-loyalty/

2. Answer customer queries and concerns: ● Report says, 57% customers will not purchase a product if they could not find answers or concerns about the products. ● So, it is important to proactively answer the customer queries. ● Setting up an online help services where you can solve customer’s problem and answer their queries.

Reference: http://www.social-login.com/how-to-increase-customer-satisfaction-and-loyalty/

3. Provide product reviews and information : ● People like to inquire well about the product before they make a purchase. ● Tell them what other people are thinking about the product, it builds trust. ● Providing reviews and information about the product in the form of online blogs and articles. ● It builds loyal customer base for your base.

Reference: http://www.social-login.com/how-to-increase-customer-satisfaction-and-loyalty/

4. Offer Customized Products: ● Treating customers in a special way make them happy. ● Based on recent purchase, interest and feedbacks, provide them customized offers. ● Make a great customer insight to know deep your customers. ● This helps in boosting sales and profit.

Reference: http://www.social-login.com/how-to-increase-customer-satisfaction-and-loyalty/