To be the most respected...
Contents Introduction
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About the business
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The best of each individual business
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Financial Performance
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The next five years and beyond
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Corporate Social Responsibility
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People
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Sectors
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Workstreams and Solutions
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Specialist Capabilities
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Main Office Contact Details
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Introduction Imtech UK and Ireland is a ÂŁ650m technical services business and part of a larger, pan-European technical services provider, Imtech NV, based in the Netherlands. Our focus is on operational excellence through the design and delivery of innovative, sustainable and resilient solutions for our clients. We do this through our expertise in a variety of sectors and by making the most of synergies between our workstreams. With the increasing pressures on our energy resources, we continually endeavour to provide low carbon solutions. As a broad-based technical services provider we meet all our clients' needs, from consultancy and design of mechanical and electrical systems through to the installation and wholelife maintenance and management of these assets. Our capabilities allow us to deliver large-scale projects, as well as small works and repair and maintenance contracts. We would like to introduce you to the Imtech UK and Ireland group, our vision, values and financial background, as well as our sector capabilities.
Paul Kavanagh Group Chief Executive Imtech UK and Ireland
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About the business Operational Excellence Imtech is focussed on successfully delivering technical services for customers. We have a broad range of capabilities including engineering services, technical facilities management, systems integration and water, waste and energy solutions. Our core competences of project and programme management, whole-life operation and management of assets, process and system design ensure we consistently meet our customers’ requirements. Operational excellence is at the core of our strategy and achieving our vision to become the most respected sustainable technical services business in the UK and Ireland. Understanding our Customers Working closely with our customers, we develop solutions to complex technical challenges, by understanding the intricacies of each contract and project. We believe that the key to providing tailored solutions for our customers is working together to create long-term relationships. Our teams are constantly evaluating and looking for ways in which to improve solutions. They are able to react quickly and adapt when and where required throughout the life of a project or contract. Strong Workforce The future of Imtech is in the strength of our workforce. We recognise that our success is dependent on attracting and retaining the best people in the industry. We do this by providing interesting, challenging and rewarding careers for our people. We endeavour to maintain a constant focus on quality. This ensures that all our projects and contracts are delivered efficiently, cost-effectively and to the high standards we set ourselves.
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We have brought together the best of each individual business Since coming to the UK in 2003, Imtech has evolved through the acquisition and integration of seven businesses based across the UK and Ireland. Our businesses have over 100 years of valuable industry knowledge and experience, with each individual organisation adding its unique history and culture to the whole.
Workstreams: Engineering Services, Technical Facilities Management, Systems Integration, Water, Waste and Energy. Fully integrated solutions: Low Carbon, Rail, Airports, International.
To further strengthen our market offering and to consistently deliver value to our customers, we operate through four core workstreams, and also offer fully integrated solutions:
Imtech UK
Established 1913
2003
Established 1984
2007
2005
2011
2008
Established 1993
Established 1973
2003
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Established 1933
Imtech UK and Ireland Established 1958 2012
2012
Engineering Services Technical Facilities Management Systems Integration Water, Waste and Energy Low Carbon Rail Airports International
Established 1969
2013
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Financial Performance Imtech UK and Ireland is a successful and resilient business.
We have a history of financial strength and performance, and are consistently in the top quartile for profitability within our industry sector. This financial standing provides our customers with the confidence that we can deliver.
In 2013, we were rated number one mechanical and electrical contractor in Construction News’ Top 100 league table.
Our 3,800 employees operate across a network of regional offices throughout the UK and Ireland. We have the capability to work internationally.
Our turnover has grown year-on-year due to targeted acquisitions and our on-going strategy which supports systematic organic growth.
Revenue split by workstream
18%
Technical Facilities Management
23%
Water, Waste and Energy
6%
Systems Integration
53% Engineering Services
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Imtech UK and Ireland the next five years and beyond Our strategy stands on four pillars These four pillars are joined together by the development of our organisation, our capabilities, capacity and competences and a strong commitment to the development of our people. They are also influenced by major trends in the market, such as n sustainability and green energy solutions n infrastructure development n urbanisation n technical and management innovation within the sectors we are operating in n reduction of whole-life cost of buildings and infrastructure.
Joined together by development of our organisation, capability, capacity and competence and a strong commitment to the development of our people.
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Organic development
Systematic entry into new UK and Ireland markets
Examination of new business models
Development of international opportunities
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Striving to become the most respected sustainable technical services business in the UK and Ireland, we provide our customers with technology that improves society. We strive for continuous improvement and to balance short-term and long-term interests as
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well as integrate economic, environmental and social considerations into our strategic decision-making. In all aspects of our responsibilities, we work closely with our employees, clients, supply chain, the communities in which we operate and the wider society.
Corporate Social Responsibility
Workplace
Environment / Society Leadership and Behavioural Safety Programme in place
RIDDOR
76% Marketplace
65%
Imtech performance 2010 (0.47)
76% of site waste recycled or reused Imtech performance 2013 (0.14)
2010 16%
C02
£ Every employee is included in our Code of Conduct and Anti-Bribery and Corruption programme
16% 84% of our carbon footprint is due to vehicle usage. A 16% reduction in CO2/mile has been achieved since 2010
Our RIDDOR injury performance has improved by over 65% and is less than half the average construction industry rate of 0.34 (2012/13 LFS basis)
Lost time injury rate
55% 43% Imtech employees
Imtech employees including Sub-contractors
Since 2010, we significantly reduced our over 1 day lost time injury rate / 100,000 hours
16,800 Harzard alert cards raised
In 2013, we issued our sustainable procurement policy
Accreditations OHASAS 18001, ISO 9001, ISO 14001
in 12 months Active hazard recognition programme in place
£48,000
✓
We are reducing our carbon footprint by introducing energy efficient lighting, using video conferencing, ‘bike to work’ schemes and more
Charitable Donations raised in 2013
100% Every employee in the UK is part of our lifestyle medical assessment programme
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People Our people are the cornerstone of our business. The success of every project is determined by the team involved. From estimating to site staff and project management, our people are passionate about their work. We encourage them to exceed their goals and develop their capabilities. As a result we have highly dedicated and skilled teams of individuals, that give the company its vitality and ‘can-do’ attitude. Naturally, as an employer, we want to attract the best people in the industry, so we ensure our people have varied and exciting opportunities to develop within our business. Continual recruitment and retention of highcalibre individuals at all levels of the organisation will help us develop our organisation further on its way to become the most respected sustainable technical services business in the UK and Ireland. Our aim is to ensure Imtech is a place where diversity of background is regarded as an asset for delivering value: with local people from the communities we are working in, with young people developing their career, and with people from different professional and cultural backgrounds.
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Sectors In our many years of operations we have gained valuable experience and technical competence in a wide range of sectors: Commercial Education Government and Public Buildings Health and Social Care Leisure Manufacturing and Industrial Residential Retail Science and Technology Transport Utilities Waste and Energy
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Commercial Imtech has extensive experience in the commercial sector. We understand the complexity of these environments, whether we are installing technical solutions within a new building, replacing existing mechanical and electrical systems or managing and maintaining these assets. Our experience means we are able to work closely with customers, from the cost planning and design stage through to installation and continuing asset management. We create effective solutions for mechanical and electrical installations, including reduction of plant space and creating maintenance schedules to ensure they are kept in optimum condition and ultimately provide a comfortable working environment. Often within this sector we operate in occupied buildings, such as Land Securities’ flagship commercial property, One New Change. This gives us an excellent understanding of the best way to minimise the impact of the work we undertake on the buildings’ occupants.
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Education Imtech designs, builds and maintains sustainable mechanical and electrical solutions for the education sector. Our track record, which is worth more than ÂŁ100 million in the sector, encompasses all environments from primary schools to higher education establishments. We have been involved in refurbishment, new build and maintenance projects with schools and colleges across the UK, where we successfully carried out works in fully-operational buildings. With the construction of energy centres, we also provide full campus solutions, including student residences and sporting facilities. Working alongside main contractors and consultants, we took part in the refurbishment of the London School of Economics and the Imperial College and more recently in extensive works at the Guildhall School of Music and Drama and Suffolk One College.
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Government and Public Buildings Working within tighter budgetary constraints, Imtech designs, builds and maintains major mechanical and electrical installations across essential public sector services, including defence, health, local governments and education to low carbon specifications. Our approach delivers best value, while making sure client and user demands are met. We ensure that projects are delivered on time and on budget. The refurbishment and maintenance of schools, council-managed leisure facilities and military establishments are particularly reliant on us achieving these. We were a major part of the construction project at New Scotland Yard, a number of police stations across Greater London, as well as the BBC Broadcasting House. Equally, we are a trusted contractor for cultural institutions: we were part of the team undertaking the construction project at the Natural History Museum’s Darwin Centre and London Transport Museum, as well as the Shree Swaninarya temple in North London.
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Health and Social Care Our work in the health and social care sector ranges from community care centres, through to highlyspecialised treatment facilities. Due to the nature of this sector we are often working in and around occupied buildings. Our approach, regardless of size or complexity of facilities, always ensures continuous patient care, therefore minimising the impact of any work on patients, staff and visitors alike. As part of the Essentia framework (wholly-owned by the Guy’s and St Thomas' NHS Foundation Trust), we work to deliver innovative solutions to help clients improve their efficiency and effectiveness. This framework provides a unique combination of NHS values and commercial focus on this sector. We are also registered as a primary supply chain member of the NHS Procure 21+ initiative. This framework is provided by the Department of Health for the procurement of new build and refurbishment of NHS facilities. Via this framework, we were appointed by the main contractor, to undertake the mechanical and electrical installation of a new extension and the refurbishment of the current technical services in the neo-natal Unit at John Radcliffe Hospital, Oxford.
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Leisure We have extensive experience in delivering mechanical and electrical installations to some of the most prestigious leisure and sports facilities. These include significant contributions to state-of-the-art projects, such as the Wembley Arena, the Emirates Stadium, the Olympic Stadium, Aquatics Centre and Velodrome, Epsom Racecourse, Center Parcs, UCLAN Sports Arena, the InterContinental Hotel Park Lane, Grosvenor Hotel Apartments and many others. Within these projects, we have been involved from the design stage through to the delivery of the full mechanical, electrical and public health services installations. By working closely with contractors and clients, we have consistently been able to deliver projects on time and within budget, to the highest health and safety standards.
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Manufacturing and Industrial Our experience in the manufacturing and industrial sector means we are well-equipped to deal with the challenges it brings. Whether we are installing technical services, providing intelligent IT systems or maintaining and managing their operational facilities, our clients can be assured we understand them. Our clients in this sector have worked with us time and time again, as they are confident our understanding of the specific requirements of this sector is first class. We work with many of the leading global organisations in the industry, including EirGen Pharma, Chevron and GE Oil and Gas. We have the experience and capability to design, build and install technical services at large specialist plants, for example in the food and pharmaceutical industries. We also provide real-time IT solutions to enable clients in the highly regulated oil and gas industry to reduce asset downtime, improve health and safety and increase efficiency of their facilities. We have an excellent understanding of manufacturing facilities, ensuring the technical services are maintained in peak condition so our clients can continue to create products of the highest quality.
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Residential Imtech’s capability in the residential sector ranges from refurbishing mechanical and electrical installations in older properties to delivering complete building infrastructure for new build developments throughout the UK and Ireland. By offering a range of services from low carbon solutions through to prefabrication of modules, we help our clients maximise the value of their developments and deliver commercially cost-effective and viable projects. We have an extensive track record with developers and main contractors alike. Helping them enhance the quality of the final product and ensuring their reputation for high quality is achieved through innovative delivery techniques. With our collaborative approach and commitment to delivery on time, on budget and to specification ethos, we have successfully delivered high-end residential schemes such as One Hyde Park and Alie Street Apartments, and a number of riverside developments in London, the West End retirement village in Stoke on Trent, and other high-quality residential schemes throughout the country.
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Retail Imtech designs, installs, refurbishes and maintains energy-efficient, sustainable mechanical and electrical systems within various retail environments. We are conscious that all work undertaken, whether it be a warehouse, single store or a large mall, has to cause minimal disruption to trading and ultimately, enhance and improve the end-users experience. Utilising this expertise we were integral in creating Westfield’s flagship mall's in London’s White City and Stratford. We installed state-of-the-art mechanical air and smoke extract systems throughout the centre. In particular, the lighting specification within the CafÊ Court area was of a high standard, designed to create the ultimate dining experience for shoppers. Our capabilities enable us to offer a combination of services, from the design and build of new technical services to the installation of replacement equipment, taking into consideration existing services and systems. We are also experienced in the technical facilities management of these services, which helps minimise whole-life operating costs of assets.
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Science and Technology We have considerable experience in the design and build of complex projects for the specialist, advanced environments in this sector. Our experience includes research and development facilities, laboratories in industrial settings and data centres. We have delivered work in this sector throughout the UK and Ireland, and also internationally working with end-users and main contractors. With extensive experience in low carbon solutions, our sector specialists will always design a market-leading, energy efficient, sustainable mechanical and electrical solution within the required budget.
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Transport Transport infrastructure has its own unique requirements. Our clients in this sector have to be confident that their 24 hours a day, seven days a week, 365 days a year operations continue with minimum disruption. We deliver this confidence by considering all aspects of the project plan and collaborating with all parties. Through our extensive experience in the sector, we are familiar with the diversity of challenges our clients face and the management of safety and security in these environments. Our capabilities span from design, build and refurbishment in busy passenger facilities to night work for National Rail and Transport for London, to the maintenance of terminal facilities and essential runway and taxiway lighting at major Airports in both the UK and Ireland.
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Utilities Waste and Energy Imtech is a leading provider in the utilities and waste and energy markets, which is an integral part of the UK’s infrastructure. Our capabilities range from feasibility studies and front-end consultancy through to the design and build, commissioning and optimisation. Our experience includes sustainable technical and control systems for power stations, on- and offshore wind farms and renewable energy facilities. We also have extensive expertise within the nuclear sector from new build to decommissioning and material tracking. In the water sector we carry out major infrastructure projects within the Asset Management Programmes (AMP), helping water companies achieve improved wastewater effluent quality, working as the designer and principal contractor or within joint ventures. We are at the forefront of developing advanced digestion technology in the water industry, and working towards energy self-sufficiency at wastewater treatment plants. At our Minworth Gas-to-Grid project, Severn Trent Water’s largest facility, which treats the majority of the sewage arising from the Birmingham area, the green gas generated is enough to heat more than 4,000 homes for a year. We also have a proven track record in designing and delivering innovative solutions for infrastructure. We help to reduce carbon emissions, introduce chemical-free water cleaning, manage storm water, reduce whole-life costs, achieve sustainability savings and are able to significantly enhance plant control and maximise performance.
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Workstreams and Solutions Whole-life cycle solution Four strong workstreams form Imtech UK and Ireland. We partner with clients to design, build, operate and maintain their assets. Our workstreams can either function as one solution or independently according to our client’s requirements, supported by fully integrated solutions.
LOW C ARBON
AT I O N A L
SY
ST
EM
SI NT
EG R
R AIL
INTERN
Engineering Services Technical Facilities Management Systems Integration Water, Waste and Energy
AT I O N
AIRPORTS
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Engineering Services Imtech UK and Ireland is a leading provider of mechanical and electrical engineering solutions. We achieve operational excellence across all project stages of design, installation and commissioning by sharing best practices between our three regional businesses. A collaborative approach with our customers and our supply chain has helped us to build an impressive portfolio of projects within all major market sectors. Over 300 employees are directly involved in the design and management of our projects. Designers and project managers are supported by a range of specialists, among which are DfMA and BIM experts, low carbon consultants and building services specialists. This gives us the strength to deliver fullyintegrated engineering services from concept to completion serving our customers on both a local and a national level.
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Technical Facilities Management Imtech Inviron has a proven track record in a number of sectors, supporting both the transition of new buildings through practical completion into successful facilities management operation, and the maintenance and upgrade of existing facilities. From the moment a building is occupied, our customerfocused solutions for the management and maintenance of facilities and building services provide total reliability for dayto-day operations. We understand that when operating in complex or businesscritical environments, it is essential that our service model reflects both the use of the building and the people within it. We recognise that flexibility is key and have systems – our Inviron DNA – and processes in place to respond to changes in occupier trends and asset performance, in order to optimise service delivery.
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Systems Integration Our Systems Integration business, Capula, is one of the leaders in its sector. Capula focuses on providing advanced automation control and real-time IT solutions across the built environment and infrastructure, in particular for the energy and utilities sectors. Our solutions span the gap between traditional industrial controls and business IT systems and are used to drive process performance, improve energy management and manage regulatory compliance. We are recognised for innovation, project delivery, quality and safety. We design, deliver and support systems that are business-critical for our clients.
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Water, Waste and Energy Our Water, Waste and Energy workstream provides expertise in strategic planning, design, construction and commissioning of water and wastewater plants, along with operation and maintenance of assets, across the UK’s infrastructure. We recognise that each project and every client has individual needs and we have a flexible partnering approach. This ensures expectations are understood, met and often exceeded. This approach is beneficial to all, whether we are delivering a strategic programme of assets for a water company, or a one-off industrial solution. In addition to traditional engineering projects, we work closely with our partners to offer innovative, sustainable solutions. This includes developing Advanced Digestion technology in the water industry, working towards wastewater treatment plants being energy self-sufficient and exploring opportunities to apply new technologies within the waste and energy sectors.
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Low Carbon Our Low Carbon Solutions unit brings together capabilities from different workstreams to provide clients with whole-life energy solutions. Its proposition spans the complete organisation and is led by a central specialist development team that draws upon delivery expertise from across the group. This approach capitalises on the strength in breadth and depth of our operations and provides a holistic ultra-low carbon technical asset management service. It is underpinned by the triple pillars of Imtech’s Low Carbon proposition:
1. Green buildings – reducing energy demand within buildings. 2. Decentralised energy – decarbonising the supply to buildings or industry. 3. Low carbon power – decarbonising the supply to the grid.
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Rail We understand the challenges that arise through the diversity of the environments within the rail sector. We also recognise that this understanding is key to successfully operating in this complex industry. Our clients can expect us to provide flexible solutions. We have the ability to deliver projects from initial design through to completion. Our approach is to treat each project individually, whilst utilising our expertise and experience, whether we are delivering mechanical and electrical services on a station development, or maintaining track-side assets. We also have proven ability of installing asset condition monitoring and information systems, level crossing solutions and power SCADA systems, across varying markets. We easily transfer this expertise to the rail sector.
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Airports Our capabilities in the unique airports environment include integrating mechanical and electrical services into new or existing terminals, installing complex Airfield Ground Lighting systems on runways and taxiways and the on-going maintenance of these technical services. Working across the majority of the UK’s Airports, we have undertaken many projects including installation of the baggage handling system at Heathrow’s Terminal 5, upgrading fixed ground power units at Manchester Airport and updating aircraft parking aids at Stansted. Our experience means our teams are fully aware of the need to plan these projects meticulously, in consultation with Airport Operations, ensuring virtually no disruption to daily aircraft movements. We provide tailored, flexible and cost-effective solutions for our clients in this sector. Our professional, experienced teams of engineers, through many years’ working in the airport environment, appreciate the unique challenges it creates, understand the industry and the individual needs of our clients.
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International As well as maintaining a strong UK presence within the areas of infrastructure and the built environment, we are also one of the leading engineering businesses within the International market. Our capabilities include the provision of a range of mechanical, electrical and engineering services, such as design, installation and maintenance. Our continued success and growth internationally is due to the strength and expertise of the team. We understand the cultural differences and challenges that working internationally brings and our experience enables us to work effectively anywhere in the world. We have delivered a number of successful technical services projects within the international oil and gas sector and the food industry, as well as pharmaceutical facilities and power station projects across Europe.
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Specialist Capabilities Building Information Modelling (BIM) Prefabrication Building Services Management
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Building Information Modelling (BIM) BIM has changed the way we deliver projects. It helps to generate and manage building data through the whole asset life cycle. It is not only a major benefit to the construction process, but also allows efficient asset management from utilities to infrastructure and real estate. Imtech has used BIM on a number of projects, in a variety of sectors. On commercial office projects such as 70 Mark Lane and residential projects such as De Vere Gardens, BIM has allowed the project teams to carefully control the building of the plant and its shell and core fittings. Improved visualisation allows us to minimise errors, increase delivery speed and reduce costs. As a contractor, BIM gives us the opportunity to optimise, organise and execute our work on a project. Our customers benefit from improved design of MEP services and snag-free installations.
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Prefabrication Through prefabrication of mechanical and electrical modules, Imtech installs building services quicker, safer and more sustainably. Prefabrication can also be a more cost-effective solution. Assembly in a factory environment allows precommissioning and testing, provides a more productive and lower risk environment for employees, significantly reduces waste and increases delivery speed on-site, allowing us to fast-track projects if necessary. Depending on our clients’ needs, we can deliver building services modules to a complete plant room. Maximum benefit is gained from prefabrication when we are involved in the project early. Our design team starts the project with a design and technical review, in order to understand and incorporate solutions as to how far prefabrication will help achieve the goals of the project.
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Building Services Management DNA Console and Management Information Our proprietary DNA Console suite of web-based and mobile applications are recognised as industryleading tools that support collaboration, improve transactional processing and provide intelligent business and management information, to drive good decision making. We make many of the online tools within DNA Console available to our customers without charge, as part of the delivery of our service. This represents great value for customers seeking such control and/or visibility of their facilities services. We also share our DNA Console tools with other service providers we work with, supporting our collaborative and consistent delivery to customers. n Automated gathering and publication of KPI scores n Automated auditing and management of resulting actions n Performance dashboards n Customer satisfaction management n Online compliance management tools n Management and tracking of continuous improvement initiatives n Quotation management.
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Main Office Contact Details Imtech Technical Services Limited Imtech House, 33-35 Woodthorpe Road Ashford, Middlesex TW15 2RP Tel +44 (0) 1784 229 900 Imtech Engineering Services London and South Imtech House, 33-35 Woodthorpe Road, Ashford Middlesex TW15 2RP Tel +44 (0) 1784 229 900 Imtech Engineering Services Central Hooton Street, Carlton Road, Nottingham NG3 5GL Tel +44 (0) 115 950 5100 Imtech Engineering Services North Calder House, St. George’s Park, Kirkham, Lancashire PR4 2DZ Tel +44 (0) 1772 471 111 Imtech Suir Engineering Unit 9A, Cleaboy Business Park Old Kilmeaden Road, Waterford Tel +353 (0) 51 359 500 Imtech Water, Waste and Energy Imtech House, 5 Newlands Court Attwood Road, Burntwood Business Park Burntwood, Staffordshire WS7 3GF Tel +44 (0) 1543 496 600 Imtech Systems Integration Capula Ltd, Orion House, Stone Business Park Stone, Staffordshire ST15 0LT Tel +44 (0) 1785 827 000 Imtech Inviron - Technical Facilities Management 3100 Park Square, Solihull Parkway Birmingham Business Park, Birmingham B37 7YN Tel +44 (0) 121 779 7005
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Imtech Technical Services Imtech House 33 - 35 Woodthorpe Road Ashford Middlesex TW15 2RP T +44 (0)1784 229 900 www.imtech.co.uk
To be the most respected...