Imtech UK & Ireland
Technical facilities management imtech.co.uk
To be the most respected...
Technically-led facilities management Imtech Inviron has a proven track record in a number of sectors, supporting both the transition of new buildings through practical completion into successful facilities management operations and the maintenance and upgrade of existing facilities. From the moment a building is occupied, our customer-focused solutions for the management and maintenance of facilities and building services provide total reliability for day-to-day operations. We understand that when operating in complex or business critical environments, it is essential that our service model reflects both the use of the building and the people within it. We recognise that flexibility is key and have systems and processes in place to respond to changes in occupier’s trends and asset performance in order to optimise service delivery.
‘Imtech Inviron have the technical expertise to ensure the smooth operation of our business and allow us to get on with what we do best.’ Caroline Rodgers, Land Securities Operations Manager, London Portfolio - City
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Our services
We focus on the provision of industry-leading technical facilities management, where efficient and effective delivery and service is paramount to our customers. Our scope of services includes: Intelligent maintenance of mechanical, electrical and fabric assets Facilities Service Management: n Service Desk n Supply Chain Management n Specialist Procurement n Business Intelligence and Management Information n Asset Management Energy Management: n Green buildings – reducing energy demand within buildings n Decentralised energy – decarbonising the supply to buildings or industry n Low carbon power – decarbonising the supply to the grid
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Technical Facilities Management
Delivery model and service desk We are experts in technical facilities management, offering an efficient service desk, in-house delivery, energy management, project capability and intelligent approaches to maintenance and asset life-cycle management. Recognising the benefits of collaborative working between hard and soft service providers, we have developed robust methods to manage and support working in partnership. We believe this model provides the best solution for clients looking to achieve the optimum balance of quality, value and risk management. Our in-house service desk is staffed 24 hours a day, 365 days a year by trained, experienced people. Response rates are monitored at all times to meet service level agreements.
Sectors we work in We have a sector-led approach and understand the particular challenges different customers face. Our sectors are organised around the specific needs and capabilities required and reflect the extensive experience we offer. Business critical
Manufacturing and industrial
Supporting business critical infrastructure is a key skill of Imtech Inviron, who currently provide services to some of the UK’s most secure and resilient data centres. We have a specialist team in this sector who work exclusively in banking and data centre environments. We have supported a number of our clients to achieve the Uptime Institutes’ Management and Operations Stamp of Approval.
The technical facilities services that we provide contribute to an efficient production environment for all our manufacturing clients, predominately within the oil, gas and aviation industries. Our specialist marine team have experience of working on naval ships, merchant vessels and off-shore platforms.
Commercial From the largest multi-tenant estates, to individual business premises, we work to ensure that occupants have continuous enjoyment of the space and clients achieve business continuity. We understand the importance of the working environment, front of house aesthetics and protecting the image of a company. Through planned and reactive maintenance we ensure the day-to-day operations of the business run smoothly, efficiently and within budget.
Retail Through our work with renowned shopping centres and national high street retailers we understand the pressures of modern retail in the UK. Imtech Inviron work to ensure that the assets we maintain help to provide a shopping experience that will increase footfall, dwell time and conversion, to the benefit of our clients.
Education Our experience of helping clients in this sector means that we are expertly placed to manage their modern world-class facilities that will attract students and deliver an environment conducive to learning and recreation. We recognise that a number of our customers are in first generation outsourcing and we have a successful track record of supporting clients through this process.
Government and public buildings Imtech Invirons’ open book policy and procedures are highly valued by our public sector clients, allowing visibility and accountability of costs and KPI’s. We have won independent awards for our work with council authorities and at the time of print, our portfolio of public sector properties stands at over 2,000 sites across the UK.
Transport We have the capability to support airports in the UK through the provision of maintenance and installation services. This expertise ranges from specialist systems, such as aeronautical ground lighting, to the installation and maintenance of the airport infrastructure and delivery of client-facing services within the terminal buildings.
Utilities Working with utility companies supplying water, electricity and gas, we have experience of mechanical and electrical maintenance and upgrade work via framework agreements with some of the largest energy providers in the world. Amongst our utilities portfolio are sewage treatment works, pumping stations, water towers, wind farms and power stations.
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DNA Framework and engagement Our DNA customer care strategy is at the heart of what makes us different. Imtech Inviron DNA was developed as a means to fully understand each individual customer and their expectations in terms of the service we provide. We use the framework as a platform to engage and promote ‘can- do’ behaviour within our operational teams and a passion for service delivery. This is fundamental to our success as a forum for feedback and communication. It helps us continuously explore and share understanding of customer expectation with our teams and to introduce change in order to meet shifting customer requirements. Our culture is based on working in a collaborative and co-operative manner with both our clients and our frontline teams and the framework helps us to turn intent into reality.
DNA console and management information Our proprietary DNA Console suite of web-based and mobile applications are recognised as industry-leading tools that support collaboration, improve transactional processing and provide intelligent management information and business intelligence to drive good decision making. We make many of the online tools within DNA Console available to our customers without charge, as part of the delivery of our service. This represents great value for customers seeking control and/or visibility of their facilities services. We also share our DNA Console tools with other service providers we work alongside, supporting collaborative and consistent delivery to customers.
‘DNA gives us a live status report for both planned and reactive tasks. Imtech Inviron have provided an open book analysis of costs and demonstrated a significant saving.’
Paul Fergey, Facilities Manager News UK
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Performance Console
Call Tracker
Customer Satisfaction
Real-time dashboards giving visibility to all aspects of service delivery
Tools to allow logging and tracking of reactive tasks and requests
Automated tools to measure and share customer satisfaction
Smart Audits
Access & Permit Control
KPI Tools
Tablet and smartphone apps linked to performance console and KPIs
Tools to manage the process of visiting contractors
Fully automated gathering and publication of KPI measures and scores
Programme Manager
Asset Explorer
Auto Alerts
Online visibility and workflow management of project activities
Tools ability to manage assets, maintenance history and regimes
Messaging triggered by performance changes of asset conditions
Quote Manager
Training Records
Log Books
Workflow back to manager quotation request and quotes
Online training records for resources working within specific locations
Electronic online log books for maintenance records and certification
Mobile Worker App
Billing Manager
Asset Sync
Apps for small devices to manage mobile workers and service partners
Web-based workflow tools to support invoicing and payment
Client access to web-based asset records - at any time
Technical Facilities Management
People Our people are the cornerstone of our business. The success of every contract is determined by the team involved. From the service desk to on-site engineers and contract managers, our people are passionate about their work. We encourage them to exceed their goals and develop their capabilities in a supportive and progressive way. As a result we have highly dedicated and skilled teams of individuals that give the company its vitality and 'can-do' attitude. Naturally, as an employer, we want to attract the best people in the industry, so we ensure our people have varied and exciting opportunities to develop within our business. Continual recruitment and retention of highcalibre individuals at all levels will help us develop our organisation further on its' way to becoming the most respected sustainable technical services business in the UK and Ireland. Our aim is to ensure Imtech is a place where diversity of background is regarded as an asset for delivering value: with local people from the communities we are working in, with young people developing their career, and with people from different professional and cultural backgrounds.
TUPE Our experience and internal capability to manage the TUPE process brings significant benefit to both our clients and to the individuals involved. We are seen as a good company to work for. As a result we achieve high success rates with TUPE, ensuring continuity of customer and site knowledge. We have a caring approach to the transfer of personnel, with our management team being actively involved in the process of welcoming and integrating them into our business. In order to retain highly skilled people, we give employees at all levels the opportunity to develop their careers within our company and we are committed to internal promotion wherever possible. In December 2013, a major high street retailer appointed us as sole hard services provider. Upon exchange of contract we successfully transferred their entire team, from nearly 300 stores across the country, under TUPE into Imtech Inviron. The process took eight weeks to complete. 100% of the team who were eligible to transfer did so and, to date, we have a 92% retention rate.
'In the course of my career I have gone through the TUPE process several times. When Imtech Inviron took over this contract it was a breath of fresh air, right from the beginning I was treated as an individual. The company met each of us in person, explained everything, invited questions and everyone from service desk to management were really approachable and welcoming.' Leigh Goulding, Lead Engineer
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National capability, local presence With Imtech UK and Ireland being part of the Imtech NV group, we are well-placed to serve customers in the UK and Ireland as well as internationally. Our UK coverage reflects a desire to achieve a balance between consistent national delivery and local presence. Our dedicated technical facilities management offices for Imtech Inviron are: 1
Birmingham
5
Glasgow
9
Manchester
2
Bristol
6
Ipswich
10
Nottingham
3
Cambridge
7
Leeds
11
Norwich
4
Derby
8
London
12
Washington
5 12
7 9
4
11
10 3
1
6
8 3
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Technical Facilities Management
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Imtech UK and Ireland Overview Since being established in the UK in 2003, Imtech has evolved through the acquisition and integration of seven businesses based across the UK and Ireland. Our businesses have over 100 years of valuable industry knowledge and experience between them, with each individual organisation adding its unique history and culture to the whole.
As one of the largest broad-based technical services providers, we meet our clients’ needs, from consultancy and design of mechanical and electrical systems through to the installation and whole-life maintenance and management of these assets. We have a network of regional offices across the UK and Ireland and have the capability to operate internationally.
We have aligned our businesses into distinct workstreams, based on our capabilities, to ensure we are able to support the current and future needs of our clients, employees and stakeholders.
Imtech UK and Ireland
Technical Facilities Management
Engineering Services North
Low Carbon
Water, Waste and Energy
Engineering Services Central
Airports
Systems Integration
Engineering Services London and South
Rail
Imtech Suir Engineering
International
Workstreams Solutions
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Technical Facilities Management
Current sustainability performance On our way to becoming the most respected sustainable technical services business in the UK and Ireland, we provide our customers with technology that improves society. We strive for continuous improvement. To balance short-term and long-term interests we integrate economic, environmental and social considerations into our strategic decision-making.
We strengthen our supply chain by working with those suppliers committed to mutual long-term benefit. That’s why in 2012, we introduced our Code of Sustainable Supply, an ethical and sustainability standard for our framework suppliers.
Workplace In all aspects of our responsibilities, we work closely with our employees, clients, supply chain, the communities in which we operate and the broader society. Our CSR policy has successfully improved our health and safety, increased stakeholder engagement, supported sustainable working and enhanced our 'Greentech' offering to the market.
BE SHARP Leadership and Behavioural Safety Programme in place
Environment / Society
RIDDOR
65%
76%
Imtech performance 2010 (0.47) Imtech performance 2013 (0.14)
Marketplace
Our RIDDOR injury performance has improved by over 65% and is less than half the average construction industry rate of 0.34 (2012/13 LFS basis)
76% of site waste recycled or reused
2010 CO2
£ Every employee is included in our Code of Conduct and Anti-Bribery and Corruption programme
16%
16% 84% of our carbon footprint is due to vehicle usage. A 16% reduction in CO2/mile has been achieved since 2010
Lost time injury rate
55% 43% Imtech employees
Imtech employees including Sub-contractors
Since 2010, we significantly reduced our over 1 day lost time injury rate / 100,000 hours
16,800 Hazard alert cards raised
In 2013, we issued our sustainable procurement policy
✓ Accreditations OHASAS 18001, ISO 9001, ISO 14001
We are reducing our carbon footprint by introducing energy efficient lighting, using video conferencing, ‘bike to work’ schemes and more
£48k
Charitable Donations raised in 2013
in 12 months Active hazard recognition programme in place
100% Every employee in the UK is part of our lifestyle medical assessment programme
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Imtech Inviron 3100 Park Square Solihull Parkway Birmingham Business Park Birmingham B37 7YN
imtech.co.uk
Tel +44 (0) 121 779 7005 enquiries@imtechinviron.co.uk