11 Update on ‘Paid Agents’ in Dismissal Applications
12 Key takeaways from our survey
13 Dan Murphy’s store application declined in Daylesford, Victoria Safety and Security
14 Stay Safe: key cyber security strategies to protect your business
16 Promoting respectful customer behavior
17 Revolutionising theft prevention for retailers
18 Protecting your business from slips, trips & legal risks
19 Boost your retail security today Grocery news
20 IBA celebrates retail success
21 Book now for MGAIBA Annual General Meeting and Industry Update
22 Drakes store manager of the year awards
22 Drakes milestone in support of HeartKids
23 Highlights from the SPAR Trade Show
24 2024 IGA Awards of Excellence
25 Local Supermarket’s winning strategy
26 MGAIBA & William Angliss onine and short courses
27 Your comprehensive support team
27 SA: Support the environment and boost your business
28 Highlights from the Rod Allen Memorial Golf Day
30 Pay with a smile
32 Understanding Least Cost Routing Liquor news
35 Welcome to Monique Farrow
36 Brown Brothers unveils limited edition
37 Kicking leasing goals
38 TWE: Drop of Sunshine
39 Mitchelton Estate & Hotel Timber news
40 Meet THA committee member, Marnie Rosenberg
41 Frederick O’Connell Scholarship: Empowering Futures
42 Touring the yards in Victoria
43 Timber Construct 2024 Highlights
CEO Welcome
The political environment has been dominating the airwaves lately, both in Australia and abroad. In years gone by, there were times when considerable overlap between both sides of the political aisle was evident, with bipartisanship more prominent on non-competitive issues such as law and order, border security, and trade. In contrast to today, the policy and rhythm of the different political parties have clearly shifted further apart.
Upcoming elections and ongoing challenges
Looking ahead, Australia’s federal election must be held by May 2025 at the latest, with speculation that it may be called earlier. Recently, we had a constructive discussion with Federal Nationals Leader David Littleproud, where we raised pivotal issues affecting our members—such as the rising costs of doing business, the complexities introduced by new industrial relations laws, and the burden of escalating tobacco and liquor excise.
MGA Independent Businesses
Australia will continue to attend as many industry events and forums as possible, meeting with members and hearing their concerns. The challenges for business owners in our sector are many, varied, and tough. Focusing on a handful of priority issues will assist in amplifying this message as we continue to fight on their behalf.
Welcoming our new In-house HR Advisor
In these challenging times, we are committed to evolving our services to support our members more efficiently. That’s why we are thrilled to introduce
Robbi Kearins as our new in-house HR Advisor. Robbi will be an invaluable resource, helping members navigate various employment-related matters that don’t always require legal intervention.
Introducing our new Member Engagement Coordinator
We are also excited to announce the appointment of Nicola Russell as our new Member Engagement Coordinator. Nicola brings a wealth of experience in member-based associations and events management. Her strong organisational skills and commitment to exceptional service will enhance
our ability to connect with members.
Looking forward together
The expansion of our team reflects our dedication to empowering independent businesses across Australia, allowing us to deliver more tailored support and innovative solutions that meet their unique needs.
David Inall CEO, MGA Independent Businesses Australia
Above: L-R, Robbie Kearins and Nicola Russell.
MGAIBA and Victoria Police to tackle crime and protect Independent Retailers
MGA
Independent
Businesses
Australia (MGAIBA) facilitated a roundtable with Victoria Police and a cross-section of retailer representatives, including both multistore and single store owners. This meeting, attended by key members across multiple banners, underscores MGA’s ongoing commitment to giving its members a unified voice and advocating for a safer operating environment for independent supermarkets and grocery stores across Victoria.
During the discussion, participants highlighted the troubling rise in violent crime, with independent retailers increasingly being targeted due to their community-based locations, lacking the centralised safety and security measures available to retailers in large shopping centres. The growing trend of youthled aggravated burglaries, car theft, and offences tied to stolen goods is particularly concerning, as these crimes often result in trauma for both staff and customers. Despite these challenges, MGAIBA and its members fully support the proactive efforts of Victoria Police to disrupt these criminal activities. The police are working hard to improve follow-up processes and accountability for offenders - a key focus that we strongly endorse.
MGAIBA has committed to collaborating with Victoria Police to develop tailored resources and fact sheets that address the unique challenges independent grocers face. These resources will focus on practical steps retailers can take to enhance security while ensuring their staff and customers feel protected. For a list of currently available resources, visit Victoria Police’s Preventing Shop Theft page or download the Preventing Shop Theft factsheet.
As MGAIBA continues to advocate for government support and work closely with law enforcement, we remain dedicated to creating a safer, more secure
future for our members. This collaboration with Victoria Police is a key step toward achieving that goal, ensuring that independent businesses can thrive without fear of crime or disruption.
Update on Junior Pay Rates Proposal:
MGAIBA’s actions and call for support
In June, we highlighted a critical issue affecting our members: the Shop, Distributive and Allied Employees’ Association (SDA) has filed an application with the Fair Work Commission (FWC) to make substantial changes to junior pay rates under the General Retail Industry Award.
Currently, junior employees receive lower pay rates, a key factor in the sustainability of many independent retailers. The SDA’s proposal aims to significantly increase these rates, including extending full adult rates to those over 18.
Impact on Your Business
This proposed change threatens the operations of numerous independent retailers, who depend on the current junior pay rates to manage their businesses and offer valuable employment opportunities and pathways to young Australians.
What We’re Doing
MGAIBA is taking proactive steps to address this issue: Engagement with the Fair Work Commission: Martin Stirling, Director of Legal Services, has represented MGAIBA at the Fair Work Commission to register us as a responding party. Our objective is to oppose any alterations to the current junior pay rates and to maintain the existing framework that supports independent retailers. The SDA has until 29 October 2024 to file their materials.
How You Can Get Involved
We are calling on our members to assist in this crucial matter by contributing to case studies that demonstrate the impact these proposed changes would have on their local communities.
If you are interested in participating or can offer valuable input for our case studies, we encourage you
to contact us. Your experiences and perspectives are essential in our efforts to counter this proposal and safeguard the interests of independent retailers.
We will keep you informed of any developments and provide further updates as they arise. Thank you for your continued support and involvement in this important issue.
Welcome on board: Salvatore (Sam) Zucco
MGAIBA is thrilled to welcome Salvatore (Sam) Zucco as the newest Director of the MGA Independent Businesses Australia board. With a distinguished career spanning over 40 years in the retail grocery industry, Sam’s extensive background will be an invaluable asset to the team.
For the past 33 years, Sam has been a key figure at West Lakes Foodland in South Australia, showcasing exceptional leadership and deep industry knowledge. In addition to his role at West Lakes Foodland, Sam serves as the Chairperson of the South Australian Independent Retailers Association and is a Director on the Board of Foodland.
Sam’s profound experience and dedication to the independent retail sector will strengthen our ability to empowering and supporting independent businesses nationally.
demand action on escalating tobacco excise and illegal trade crisis
Independent Grocers across Australia are calling for immediate action from the Federal Government following the latest increase in tobacco excise. As of 1 September 2024, tobacco excise has risen by 5%, with another 5% increase scheduled for 1 September 2025. The independent retail sector is grappling with the repercussions of this policy shift amidst a deepening crisis of illegal tobacco trade.
David Inall, Chief Executive Officer of MGA Independent Businesses Australia, expresses urgent concerns. “Our members are under constant threat from criminals who target their stores and assault staff, primarily to steal legal tobacco for resale in the illegal market,” Inall says. “Recent reports reveal that over 90 tobacco businesses in Melbourne alone have been firebombed in the last 18 months. This situation clearly constitutes a national crisis.”
The Government’s strategy to curb smoking rates by making legal tobacco less affordable is instead driving consumers toward illegal alternatives. Inall points to
alarming statistics:
“Nearly five billion illegal cigarettes have been seized in the past three years, illustrating that excise increases are merely pushing consumers toward illicit products.”
MGAIBA has been raising awareness about the illegal tobacco issue since 2016. Inall emphasises the inadequacy of relying solely on state Police and Border Force. “Expecting these agencies to tackle the problem single-handedly is unreasonable. While we support their efforts, a broader, more integrated approach is necessary.”
The association is calling for a meaningful dialogue with the Federal Government to address the negative consequences of the excise increases. “We need to confront how these policies are exacerbating the illegal tobacco crisis and impacting safety,” Inall asserts.
The independent grocers’ community remains united in its demand for a reassessment of current excise policies, advocating for solutions that better safeguard their businesses and communities from the growing threat of illegal tobacco
For further assistance please contact our Employment Advisory team on 1800 888 479 (option 1).
Tasmania has become the last Australian state or territory to pass industrial manslaughter laws.
On 11 September 2024, the Work Health and Safety Amendment (Industrial Manslaughter) Bill 2024 (Tas) (the Bill) successfully passed the upper house of the Tasmanian parliament, bringing Tasmania closer into alignment with all other Australian jurisdictions on an important topic.
The Bill amends the Work Health and Safety Act 2012 (Tas) (the Act) to create an offence of industrial manslaughter.
Under this legislation, a person will commit an offence if:
the person engages in negligent conduct that significantly contributes to the death of a worker at the workplace; and
The person is a ‘responsible person’ in respect of the workplace; or
The person has a health and safety duty in respect of either the workplace or the worker.
Notably, the offence does not apply to volunteers. To clarify the definition of ‘responsible person’, please reach out to our employment advisory team regarding your specific circumstances.
Defences and Penalties
The Bill outlines two specific defences to the offence:
1. If the accused proves compliance with all health and safety duties related to the workplace and the worker.
2. If the deceased worker was unlawfully present at the workplace and the accused was reasonably unaware of their presence; and had they known this, they would not have engaged in conduct that led to the worker’s death.
The amendment imposes a maximum punishment of 21 years’ imprisonment, or fines of up to $18 million for a
body corporate in workplace death convictions.
Key Takeaways
What This Means for Your Responsibilities - The bill does not introduce new health and safety duties; those already compliant will remain unaffected. Employers should communicate the changes in the industrial manslaughter laws to all relevant individuals, including officers.
Understanding Criminal Negligence - The Tasmanian legislation mirrors Victoria’s approach, where the threshold for industrial manslaughter is based on criminal negligence. Conduct is deemed criminally negligent if it falls significantly short of the reasonable standard of care and presents a high risk of death or serious injury.
Changes to Legal Timeframes – Timeframe limits for pursuing industrial manslaughter charges have been removed, aligning with how other serious offenses are handled in Tasmania.
New Rules for Future Incidents - The offense will not apply retroactively, but it can apply to incidents occurring before the bill’s start date if the resulting death happens after the bill’s start date. For example, if maintenance obligations were not met after the amendments took effect, the person could still be liable if a death resulted.
Next Steps
The Bill now awaits Royal Assent, which will determine its immediate or later implementation. MGAIBA will continue to keep members informed of when the new laws will be enacted.
Members are encouraged to contact MGAIBA’s Employment Advisory team on 1800 888 479 for advice regarding changes to the industrial landscape if required. Staying informed and proactive will be crucial for independent businesses to navigate these new legal responsibilities effectively.
Heading
Update on ‘Paid Agents’ in Dismissal Applications
The Employment Law team would like to update you on our ongoing advocacy regarding the conduct of ‘Paid Agents’ representing applicants in dismissal applications before the Fair Work Commission (FWC). Recent developments aim to improve the professionalism and accountability of these agents, which is crucial for our members.
What are Paid Agents?
In this context, paid agents refer to individuals who are not lawyers but represent applicants in FWC matters for a fee. Unlike lawyers, these agents are not bound by professional ethical standards or regulatory oversight, which has led to concerns about their conduct in some cases.
Why This Matters to You
Many of you have expressed concerns about the unprofessional conduct of some paid agents, making it more difficult and costly to respond to and resolve dismissal disputes. Our advocacy efforts aim to create a fairer, more transparent process that will streamline dispute resolutions, and reduce baseless applications and costs.
Recent Progress
Over the past year, MGAIBA has actively participated in the FWC’s initiative to address issues with paid agents. Key milestones include:
On 10 April 2024, MGAIBA appeared at the FWC in Melbourne for in-person consultations.
and the FWC accepted all five recommendations.
Throughout the consultation process, among other matters, MGAIBA strongly supported the following:
1. Disclosure of costs arrangements at the start of conciliation processes
2. Enhanced information about representation on the FWC website
3. FWC’s standard settlement terms to ensure payment directly to applicants, not agents
4. Improved referral arrangements with Community Legal Centres and pro bono services
We believe these measures will significantly reduce baseless applications made by applicants and ease the challenges members face in responding to such cases.
What’s Next?
The FWC is currently working on implementing these recommendations, which we anticipate may take time. Additionally, the working group plans to engage in further consultations with stakeholders in approximately 12 months.
MGAIBA will continue to advocate for members and keep you updated on any developments. Thank you for your ongoing support as we work to create a fairer and more transparent process in the Fair Work Commission. Further recommended reading on Paid Agents and the FWC Report can be found below.
Thank you for your feedback!
Thank you for taking the time to complete our recent member survey! Your insights are invaluable to us and play a crucial role in shaping the future of our association.
MGAIBA recently sent out a survey to help us better understand the concerns and expectations of our members, allowing us to tailor our services and initiatives to better support member needs.
Key Takeaways from the Survey
Top Valued Benefits: You have highlighted that Legal Services and Resources are the most valued aspects of your MGAIBA membership, followed closely by our Advocacy Efforts. We are committed to maintaining and enhancing these essential services.
Pressing Issues: The primary concerns affecting your business include Illicit Tobacco and Law and Order. We understand the significance of these issues and are focused on addressing them through our advocacy and support initiatives.
Common Enquiries: We’ve noted a strong interest in guidance on Disciplinary Matters, Employee Entitlements, Workplace Policies, and Wage Rates. To better support you, we are expanding our resources and training in these critical areas.
Engaging Communication Channels: Our eAlerts, Monthly Checkout, and Quarterly Magazine are your preferred communication channels. We will continue to prioritise these formats to ensure you receive timely and relevant information.
What are the most pressing issues affecting your business currently?
What’s Next?
1. Enhanced Communication: Based on your feedback, we will further improve our eAlerts, Monthly Checkout, and Quarterly Magazine. Expect more engaging content and updates that keep you informed about key issues and opportunities.
2. Expanded Resources and Training Programs: We are developing new resources and training programs tailored to the topics you’ve highlighted. These will be designed to provide you with practical solutions and support for managing important business matters.
3. Strengthened Advocacy: We are ramping up our advocacy efforts to address the pressing issues of Illicit Tobacco and Law and Order more effectively. Your feedback will help guide our approach as we work to drive meaningful change in these areas.
Thank you to our members for taking the time to respond to the survey. Your engagement is crucial in helping us serve you better. If you have any additional feedback or suggestions, please feel free to reach out to Mikaela McKenzie, Director, Member Engagement on 0499 571 618 or email mikaela.mckenzie@mgaiba.org.au.
Dan Murphy’s store application declined in Daylesford, Victoria
MGAIBA is pleased to acknowledge the application to build a Dan Murphy’s store in Daylesford, Victoria has been declined - a significant victory for all independent liquor retailers and the local community.
In August 2024, the Victorian Liquor Commission declined the proposal, citing serious concerns about public safety, potential harm, and adverse social impacts. This decision underscores the power of collective action and advocacy.
The battle against the proposed Dan Murphy’s store began when news emerged in late December 2022 that a planning permit had been granted for a Dan Murphy’s license in Daylesford. This development triggered substantial concern within the local community, leading to a series of proactive initatives to address the issue.
In response to the permit approval, MGAIBA Liquor Retailers Australia committee swiftly engaged with the local community to strategise and raise awareness.
Key steps in our advocacy efforts:
Community Engagement: The first community action group meeting was crucial. MGAIBA provided detailed guidance on how to submit objections and developed a strategy to increase community awareness and support.
Ongoing Advocacy: MGAIBA participated in three additional meetings where we presented compelling statistical evidence on alcohol-fueled violence and crime rates. This data was pivotal in reinforcing the objections and highlighting the potential negative effects of the proposed store.
Legal Insights: We raised concerns about the Liquor Control Reform Act 1998, specifically noting the prohibition on alcohol advertising within 150 metres of schools. With the proposed site being only 40 metres
from a local school and the town’s public pool, these legal issues added weight to our objections.
Campaign Support: MGAIBA actively supported the “Keep it Country” campaign, aiming to preserve the town’s character and safety. This involved extensive coordination with community organisers through numerous phone calls and emails.
We applaud the Victorian Liquor Commission for declining the application, a decision that validates the power of our collective advocacy. This is testament to how organised, community-driven advocacy can influence significant outcomes.
Stay Safe: Key cyber security strategies to protect your business
As independent retailers, ensuring the safety of your business and customers is paramount in today’s digital landscape. Understanding that cyber security can feel overwhelming, MGAIBA has partnered with the experts from GPK to offer practical tips that are easy to implement. From developing effective incident response plans to utilising multifactor authentication, these strategies are designed to equip you and your team with the knowledge to safeguard your business. Together, we can enhance our cyber resilience and ensure that your retail operation remains secure. Read on for essential insights to help keep your business safe.
Plan for what to do when an incident occurs
What & Why: Having a well-defined action plan for when an incident occurs is crucial for minimising damage and preventing future incidents. This plan should include steps for identifying the breach, containing the damage, communicating with stakeholders, and conducting a post-incident review. It ensures that the organisation can respond quickly and effectively to security incidents, reducing downtime and mitigating risks.
Who Should Do It: IT Security Teams and Incident Response Teams should develop, implement, and regularly update the incident response plan. All employees should be trained on their roles and responsibilities in the event of an incident.
Multi-Factor Authentication (MFA)
What & Why: Multi-Factor Authentication (MFA) adds an extra layer of security by requiring a second form of verification, such as a code sent to a mobile device, in addition to a password. This significantly reduces the risk of unauthorised access to accounts and sensitive information. This is critical to protecting against credential stuffing attacks, which use lists of compromised usernames and passwords to breach
other systems. You can check if your business email address has been compromised at GPK Group or GPK Breached.
Who Should Do It: All employees should use MFA for their accounts. IT departments should enforce MFA policies and ensure that it is enabled across all systems and applications.
Harden Endpoint Devices
What & Why: Hardening endpoint devices involves implementing advanced security measures such as Next-Generation Antivirus (NGAV), Endpoint Detection and Response (EDR), attack surface reduction, and mobile device protection. These measures help detect, prevent, and respond to sophisticated cyber threats, ensuring that all devices connected to the network are secure.
Who Should Do It: IT Security Teams and Managed Security Service Providers (MSSPs) should work together to implement and manage these security solutions, with NGAV and EDR being your first line of endpoint defence.
Security Awareness Training
What & Why: Security Awareness Training educates employees about cybersecurity best practices, such as recognising phishing emails and avoiding suspicious links. Regular training helps prevent human errors that could lead to security breaches and ensures that employees are aware of the latest threats and how to respond to them.
Who Should Do It: IT Security Teams should develop and deliver regular security awareness training programmes. Many tools on the market can help automate this process. All employees should participate in these training sessions and stay informed about the latest cybersecurity threats; nobody is too important or too junior—everybody is a target for cyber criminals.
Keep OS and Apps Up to Date
What & Why: Regular updates to operating systems and applications are crucial for patching security vulnerabilities and improving system performance. These updates often include security patches that protect against newly discovered threats. Keeping systems up to date reduces the risk of exploitation by cyber criminals. It is strongly recommended that IT departments run vulnerability scanning tools over
their assets regularly. The ACSC recommends, for Maturity Level One, that an asset scan should be run at least every fortnight, and a vulnerability scan should be run every 24 hours to identify fresh vulnerabilities..
Who Should Do It: IT departments should manage and schedule regular updates for all operating systems and applications. Even if an organisation is not attempting to align with an ACSC maturity level, patching and updates are a critical component of any security regime.
Minimise the Number of Admin Users
What & Why: Minimising the number of admin users reduces the risk of unauthorised access and potential misuse of administrative privileges. By limiting admin access to only those who absolutely need it, organisations can better control and monitor the use of sensitive systems and data.
Who Should Do It: IT departments should regularly review and manage administrative privileges, ensuring that only necessary personnel have admin access.
“Just-in-time access” should be implemented where possible, and even users with elevated access should have a day-to-day account with permissions reflective of their daily operations. Employees should be informed about the importance of this practice and adhere to the policies.
Email and Web Filtering
What & Why: Email and web filtering helps block spam, phishing attempts, and malicious websites, protecting the organisation from email and web-based threats. These filters ensure that harmful content is detected and blocked before it can cause any damage.
Who Should Do It: IT departments should implement and manage email and web filtering solutions. Employees should be trained to recognise phishing emails and report suspicious messages.
Perform Regular Backups and Test Restores
What & Why: Regular backups involve creating and storing copies of data to protect against data loss or corruption. The 3-2-1 rule is widely embraced as a reliable backup practice, referring to 3 copies of your data on 2 different media storage types, with 1 copy stored off-site. Immutable or indelible backups are also strongly recommended; these are read-only versions of the data that cannot be altered, deleted, or overwritten, preventing malicious actors from destroying backup data in the event of a major compromise. Testing restores ensures that backups are reliable and can
be used to recover data in the event of a cyber attack, system failure, or accidental deletion, minimising downtime and data loss.
Who Should Do It: IT departments should establish and manage regular backup schedules, ensuring that backups are stored securely and tested periodically.
Protect your business and enrol in the free cyber wardens program
Cyber Wardens training can help you defend against digital break-ins and help you keep cyber criminals out of your business. It’s designed by small business, for small business. Its practical and makes cyber security as simple as locking up your doors at the end of the business day. Educating your team about cyber threats will help to protect your small business.
Become a Cyber Warden today Cyber Wardens
Revolutionising theft prevention for retailers
A proven solution to shoplifting, Veesion AI (pronounced “vision”) is transforming the retail industry. Founded in 2018, Veesion AI utilises five years of deep learning experience with thousands of retailers to tackle theft. Today, it is employed by around 4,000 retailers across more than 25 countries, including Australia.
How Veesion AI Works
Veesion AI identifies suspicious behaviour and theft in real time, analysing live footage from store aisles. It sends an eight-second video alert to store teams within 60 seconds. This advanced technology is used in various retail sectors, including grocery, pharmacy, clothing, electronics, hardware, and bottle shops across Europe, North and South America, and Australia.
Impact on Retail Profitability
“Veesion AI helps retailers increase their profitability by reducing widespread theft,” explains Julian Good of Veesion AI Australia/NZ. “We support store owners in addressing this ‘new pandemic’ by integrating seamlessly with existing CCTV networks. Our clients, both in Australia and globally, are seeing up to a 60% reduction in theft alerts.” Good also points out that the system is highly cost-effective, with licence fees being a fraction of the savings from reduced theft, thereby positively impacting a store’s bottom line.
Addressing Local Theft
A concerning reality is that 70% of store theft is committed by locals. “These are individuals who come in regularly with a friendly demeanour, making it difficult for staff and store owners to suspect them. Once they steal and succeed, it often becomes a habit,” Good comments. A recent report from the Victorian Crime Statistics Agency (June 2024) reveals that 50% of retail theft offences are committed by first-time shoplifters.
Ensuring Staff Safety
Recognising the importance of staff safety, Veesion AI collaborates with experienced loss prevention
specialists to guide stores on managing theft situations effectively. Following activation, Veesion AI conducts three online meetings over 90 days to ensure optimal performance. The initial meeting focuses on safe ways to handle suspects displaying suspicious behaviour. The recommended approach is to use a friendly, non-accusatory method known as “Super Service.” This involves engaging the individual with statements such as, “Welcome back, it’s lovely to see you again,” or offering a basket or trolley. This approach helps to catch the suspect off guard, indicating they have been noticed without directly accusing them of theft.
The DETECT, DETER, and DIVERT Approach
By adopting this approach, Veesion AI aims to deter potential thieves and divert them from continuing their stealing behaviour, ultimately creating a safer and more profitable retail environment.
Julian Good can be contacted on 0412 206 820 or email julian@veesionaustralia.io
Protecting your business from slips, trips & legal risks
Slips and trips are a leading cause of injuries for grocery operators, and even a minor incident can lead to a significant legal payout.
With over 20 years of experience, Austbrokers Countrywide and Adroit Insurance & Risk understand the increasing pressures grocery operators face in maintaining a safe environment. The legal system often favours claimants, placing increased responsibility on you to maintain a hazard-free environment which is subject to a strict and regular cleaning regime.
Recent trends show that courts now expect robust cleaning regimes which are:
Well documented: clear processes with scheduled documented checks to ensure tasks are completed;
Frequent: Courts are deeming that ‘regular’ floor inspections mean as often as every 10-15 minutes for high-risk areas such as produce, store entry and cashier zones.
Recent court judgements which highlight the importance of cleaning regimes include:
An operator who was found to have breached their duty of care when a customer slipped and fell on a grape in their store. While the store was thoroughly cleaned after hours, there was no evidence of cleaning during trading hours. Safety for this period relied entirely upon staff following a Clean-As-You-Go policy (CLAYGO). Damages were $27,000.00.
A customer who slipped in a produce department where non-slip mats were placed in high-risk areas with evidence of a proactive cleaning policy. The factual conclusion was that the operator had a robust cleaning system, reinforced by training, resulting in the area being assessed and cleaned every ten minutes. The operator was found to have taken reasonable care in maintaining a safe environment, underlining the importance of continuous monitoring and preventative measures.
This heightened scrutiny might seem demanding, but with rising incidents, operators must demonstrate vigilance. Your legal obligations extend beyond customer safety—you are also required to maintain a safe workplace for your employees under WHS regulations.
To help address these challenges, MGA Independent Businesses Australia has partnered with Austbrokers Countrywide, Adroit Insurance & Risk, and REFSS (Retailers & Electronic Food and Safety Systems) to strengthen the REFSS digital compliance tool. This collaboration offers:
- Digital floor checks with corrective action management
- Ability to schedule frequency based on department type and insurer recommendation
- Incident reporting guidelines
- First-response protocols
- CCTV material collection tips
- Reporting procedures for operators, brokers and insurers.
In an increasingly litigious environment, demonstrating a strong safety culture is critical. Taking proactive steps will make a significant difference.
Contact MGA Independent Businesses Australia, Austbrokers Countrywide, Adroit Insurance & Risk, or REFSS for more information today.
Safeguard your store. Own the responsibility.
Quick security wins: Boost your retail security today
Every business owner wants a safe and secure environment for their staff and customers. But where do you even begin? Don’t worry, we’ve got you covered! Here are some easy-toimplement security fixes that can make a big difference in your retail store or business:
1. Light it Up: Good lighting discourages crime. Ensure your store is well-lit inside and out, particularly entrances, exits, and dark corners.
2. Secure Your Doors and Windows: Inspect doors and windows regularly for damage and replace faulty locks. Consider installing deadbolts and security grills for added protection.
3. Cash Control: Limit the amount of cash kept in the register. Regularly deposit cash throughout the day and avoid keeping large sums overnight.
4. Staff Awareness: Train staff on how to identify suspicious behaviour and de-escalate situations. Encourage them to report any concerns immediately.
5. Visible Security: Display clear signage that your premises are monitored by security cameras. This can deter potential criminals.
6. Invest in security solutions that prevent crime before it occurs: Don’t wait for a crime to happen before taking action. By implementing preventive security measures, you can significantly reduce the risk of incidents and minimise emotional distress.g
Ready to Take Your Security to the Next Level?
Here at Smokeshield Security, we’re proud to be MGAIBA’s preferred security partner. As such, we understand the paramount importance of robust security measures. We offer comprehensive security services to small and large businesses nationwide, working closely with our clients to develop effective security strategies that align with their budgets. By
investing in security, you can gain peace of mind knowing your business is protected against damages, losses, and potential threats.
We offer comprehensive solutions like:
7. Fog Security: Our innovative UR Fog Security system deters intruders by instantly filling the space with a thick, harmless fog, making it impossible to steal or vandalise property. This solution reduces crime by 97%!
8. CCTV: We offer high-definition CCTV installation with remote access, allowing you to check in from anywhere.
9. Monitoring: Our advanced monitoring systems keep a watchful eye on your premises 24/7, monitoring is an effective and affordable solution that takes the stress out of reviewing CCTV footage yourself.
10. Alarm Systems: We design and install customised alarm systems that can be integrated with your CCTV and Fog Security for a multi-layered defence.
11. Need Security on the Go? Our unique SolarPowered CCTV Trailer is a fully mobile unit that provides instant surveillance in remote locations or high-risk areas like car parks. It’s a quick and easy way to maximise security where it’s needed most.se security where it’s needed most.
Contact Smokeshield Security today! Let’s discuss your security needs and create a customised plan to keep your business safe. Visit our website at www.smokeshield.com.au for a free consultation.
Together, we can build a safer future for your business.
Gold Coast: IBA celebrates retail success
IBA welcomed a representation from over 700 stores and over 130 suppliers to their 2024 National Trade Workshop on the Gold Coast in August.
Independents are gaining share and are continuing to win with shoppers who want to shop local. Having released its results to the market in June 2024, the IBA team had a focus on celebrating its superb results at the recent National Trade Workshop on the Gold Coast. IBA Tier 1 dollar like for like scan data since FY21 has outpaced the market, and FY24 to April IBA grew at 4.2% compared to the market of 0.1%.
Kylie Wallbridge, Liquor CEO, stated, “Once a year we are able to get together with our retailers
and suppliers and connect on our strategy, share our plans across category, marketing and operations and learn from each other. For the first time this year we hosted a retailer Q&A panel, and it was insightful to hear from retailers themselves how they are diversifying their businesses, winning with their local shoppers and managing the different regulatory requirements in each state.”
Day two of the conference focused on IBA’s national retail strategy and plans with an emphasis on how retailers can win right now in their stores with their local shoppers.
The teams spoke of trends impacting retail right now such as the value seeking shopper, premiumisation in categories, changing flavour preferences, the rise of Gen Z and media fragmentation, the wellbeing and conscious choice shopper as well as the connected shopper.
IBA know their shoppers, they over index in the younger shopper, they over index in immediate and same day consumption and their shoppers shop secondary displays. With optional retailer
programs such as In-Store Excellence, a planogrammed gondola end which attracts incremental rebates, as well as insight driven cool room refreshes - their go to market plans reflect their shoppers.
The team know there is no silver bullet to great retailing. But with strong promotional programs supporting different types of products and unlocking rebates across a suppliers’ full portfolio, market leading digital platforms to support the connect shopper and driving loyalty, as well as communications and media choices which resonate, they are driving shoppers in-store and online with a winning formula.
At the centre of day two was the announcement of the Platinum Program pilot–a game changer for independent retailing. Platinum Program is an optional program for retailers bundling existing digital platforms, data exchange and retail executional excellence to reward retailers with an additional rebate. John Barakat, GM Merchandise and Operations shared, “Platinum Program has been built off the principle of rewarding great retailing. We are now more than ever shopper focused. We are building programs with solid foundations and bringing them together to create incremental growth, further efficiencies and we are more
insights driven. We will raise the bar for execution standards, consistently deliver programs in-store to ensure we have a strong brand presence.”
The event concluded with a gala dinner where Kylie shared, “Celebrating the ‘best of the best’ at the gala dinner from retailers to suppliers and our own internal teams was a highlight of the event. I would like to congratulate James Allen from Cellarbrations Baldivis in Western Australia for taking out National Retailer of the Year 2024 and National Store Manager of the Year.”
The final celebration was IBA inducting it’s fourth inductee into the Hall of Fame – Scott Armstrong. Close to 700 people in the room celebrated Scott and his family’s contribution to the liquor industry. Scott bought his first pub in 2001 in Sydney but with a move to the Sunshine Coast. Scott now has a portfolio of bottle shops and pubs, has been a member of the IBA Queensland Committee since 2008 and is a huge advocate for the total IBA network. He is valued member of the communities in which he operates and a cherished member of the IBA network. Congratulations Scott, wife Kellie and family on becoming the 2024 inductee to the Hall of Fame.
MGA Independent Business Australia congratulates all the winners recognised at the IBA awards, celebrating excellence in the independent retail sector and honoring remarkable contributions to the liquor industry.
Drakes Store Manager of the Year Awards 2024
celebrated their Store Manager of the Year (SMOTY) Awards Dinner in August, with festivities held simultaneously in South Australia and Queensland. This prestigious event recognised the exceptional contributions of store managers and their teams across various categories.
MGAIBA congratulates this year’s award winners:
Fresh Food Department Manager of the Year
Dylan Beard, Meat Manager, Emu Park
Tracy Zbierski, Bakery Manager, Fulham Gardens
Non-Fresh Department Manager of the Year
Fiona Olsson, Dairy/Freezer Manager, Gympie
Natalie Smits, Front End Manager, Newton Fresh Food Store Manager of the Year
Aiden Newton, Store Manager, Whitsundays (Proserpine)
Michael French, Store Manager, Mt Barker (for Wayville)
Rising Star of the Year
James Hyatt, Store Assistant Manager, Winston Sean Carlyon, Store Manager, Victor Harbor Barb Collins Award
Ryan Cartwright, Store Manager, Kingscote SMOTY “Store Manager of the Year”
Scott Perel, Store Manager, Glenmore
MGAIBA celebrate these outstanding achievements and commend all the winners for their dedication and excellence in their roles.
A million reasons to celebrate Drakes milestone in support of HeartKids
Drakes announced a heroic milestone in their seventh year of partnership with HeartKids, having reached a total of $1 million in donations. This marks Drakes’ largest-ever contribution to a not-for-profit organisation.
HeartKids is the only Australian not-for-profit organisation devoted to supporting and advocating for children and their families affected by Childhood-onset Heart Disease (CoHD).
Roger and Wendy Drake recently presented a cheque for $257,216.20 to Tania Potts, HeartKids Chief Support, Services and Impact, alongside heart kids and family members, highlighting their ongoing commitment to making an impact in the fight against CoHD.
Drakes Director John-Paul Drake commented, “Drakes have proudly celebrated Hero for HeartKids Day for seven years, and we know first-hand what a huge impact HeartKids has on families living with CoHD.
“With the help of our amazing team and customers, we’re proud to have raised over $1mil in donations for this extremely worthy organisation while also having fun dressing up in store!”.
To join the fight and learn more visit, heartkids.org.au.
Highlights from the SPAR Trade Show 2024
MGA Independent Businesses Australia had the pleasure of attending the SPAR Trade Show 2024, an exciting event that showcased SPAR Australia’s latest innovations and strategic partnerships. The event brought together retailers, suppliers, and partners, highlighting new initiatives designed to enhance and streamline operations for our network.
Read SPAR’s detailed write-up of the event, including key highlights such as their new collaborations with Afterpay, DoorDash, and Next ATM, as well as innovations like Burps budgeting tool and Smart Commercial Solar. The Trade Show was a celebration of SPAR’s commitment to empowering retailers and advancing industry standards. Read more>>
Clockwise from top: L-R. Mark McGuinness SPAR COO with MGAIBA CEO David Inall and Lou Jardin, SPAR MD. Dimitri Spyrakis Deputy Chair, SPAR Guild Council & MGAIBA Board member. SPAR gala dinner. L-R. Dimitri with Mikaela McKenzie MGAIBA Director, Member Engagement, David Inall and MGAIBA Board President Lincoln Wymer.
2024 IGA Awards of Excellence
Australia’s top IGA and Foodland IGA Stores celebrated at the 2024 IGA Awards of Excellence
The MGAIBA team had the privilege of attending the 25th National IGA Awards of Excellence, where Australia’s finest IGA and Foodland IGA stores were honoured.
Congratulations to all the nominees and winners including IGA Hall of Fame recipient Spero Tsapaliaris.
Read More
Below: L-R: MGAIBA team, Mikaela McKenzie Director, Member Engagement, David Inall CEO with Fred Harrison Ritchies CEO, and Martin Stirling MGAIBA Director, Employment Advisory. Right: 2024 IGA Hall of Fame recipient, Spero Tsapaliaris.
Local Supermarket’s Winning Strategy:
Localisation and customer focus
Williamson’s FoodWorks shines in the Macedon Ranges
Williamson’s FoodWorks, a familyowned independent supermarket in Gisborne, Victoria, has carved out a winning formula by focusing on localisation, variety, and truly listening to customer needs. The store, located 55 kilometers northwest of Melbourne, serves the Gisborne and Macedon Ranges communities with a diverse range of over 20,000 products in its 2,000m² space..
Tailoring the product range
Store Manager Braydan Rodgers emphasises the advantage of being independently owned. “As a FoodWorks store, we have complete freedom to shape our range based on customer requests and suggestions,” he says. This flexibility allows Williamson’s to offer a broad selection, including a notable variety of fresh foods. For instance, the store stocks around eight different types of apples to meet customer expectations.
A focus on gluten-free products
One of Williamson’s standout features is its extensive gluten-free range. “We not only offer a wide selection of gluten-free products, but we also make them easy to find with distinct signage,” Rodgers explains. This approach has been well-received by customers, who appreciate the convenience of quickly locating their dietary needs without scrutinising labels.
Competitive Pricing and Community Engagement
In a competitive market with three rivals nearby, Williamson’s prioritises competitive pricing and exceptional customer service. The store’s price promise program, which matches everyday prices on key grocery lines, helps maintain competitiveness against larger chains.
Rodgers acknowledges the broader challenge of staying relevant amid evolving shopping trends. “With the rise of online ordering and home delivery, we’re not just competing locally but on a larger scale,” he notes. This calls for adaptability in both pricing and service.
Commitment to the community
Despite industry changes, Williamson’s remains dedicated to supporting the local community. The store sponsors local sports clubs and maintains strong relationships with schools and community groups. “Supermarkets play a crucial role in bringing people together, especially in regional areas,” Rodgers says.
Exceptional customer service is also a cornerstone of the store’s approach. “Feedback from customers often highlights their positive interactions with our staff,” he adds. Williamson’s uses a customer communication system to keep shoppers informed and responsive to their feedback.
Recognition and success
Last year, Williamson’s FoodWorks achieved national recognition, being named Supermarket of the Year at the Australian United Retailers
Store Excellence Awards. Braydan Rodgers was also honored as National Store Manager of the Year, underscoring the store’s success in delivering on its customer-centric strategy.
Top photo: AUR Major Award Supermarket of the Year National Winner: FoodWorks, Gisborne. Below: The Allan Burge National Store Manager of the Year: Braydan Rodgers, FoodWorks Gisborne.
Online and Short Courses
MGA Independent Businesses Australia has worked together with William Angliss Institute to tailor a suite of courses that will give you access to accredited, industry-leading training from compliance courses to management offerings. These short courses will equip you and your staff with the skills and certification you need to remain compliant.
Your comprehensive support team
Running an independent retail business has never been more challenging, and at MGA Independent Businesses Australia we are committed to evolving our services to ensure we continue to support you every step of the way.
What’s changing to serve you better:
We recognise that not all issues require legal advice. That’s why we’re excited to welcome Robbi Kearins to our team as our dedicated in-house HR advisor. Robbi will be available to assist you with a range of employment-related matters that may not need legal intervention but are crucial to running your business smoothly. From employee relations to industrial relations, Robbi is here to help.
Our HR and legal teams are poised to provide you with a holistic range of support, including:
Navigating employment-related legal proceedings
Understanding industrial and employment instruments
Addressing industrial disputes
Resolving employee relations issues
Ensuring health and safety compliance
Upholding equal opportunity and diversity standards
Managing performance and misconduct
Addressing wages and entitlements, including underpayments
Supporting employee capacity, injury management, and return-to-work processes
Fostering workforce development
By collaborating closely, our Employment Advisory team ensures you receive the best guidance, whether tackling everyday HR challenges or complex employment laws. For assistance call 1800 888 479.
South Australia: Support the environment and boost your business
In a future focused on achieving net zero emissions, small businesses are essential in monitoring and reducing our collective carbon footprint. Embracing environmental sustainability not only contributes to a healthier planet but also offers several advantages for your business:
Attract New Customers: More consumers are seeking products and services from businesses that prioritise ecofriendliness.
Retain Top Talent: Employees are increasingly drawn to companies that actively address climate change and
demonstrate environmental responsibility.
Join Green Supply Chains: Engage with local and global supply chains that have emissions reduction targets.
Save on Costs: Improve energy and water efficiency and reduce waste to lower your operational expenses.
Reclaim Your Investment
Eligible small businesses and not-for-profits in South Australia can apply for the Small Business Energy Efficiency Grant to fund new equipment that will help lower your energy bills. By investing in
energy-efficient upgrades, you’ll not only contribute to environmental sustainability but also receive financial support—up to 50% of your expenditure*.
You can apply for a grant to recover between $2,500 and $50,000 if you invest in equipment or solutions valued between $5,000 and $100,000 (excluding GST).
Don’t miss out—grant applications are open until Friday, 29 November 2024.
* Read full program guidelines, terms & conditions here
Memorable day for a worthy cause:
Highlights from the Rod Allen Memorial Golf Day
MGAIBA
is pleased to report that the Rod Allen Memorial Golf Day on 20 September was a resounding success! This year’s event not only underscored our dedication to an important cause but also united our community for a day filled with fun, networking, and philanthropy.
Event highlights
The Southern Golf Club played host to perfect Melbourne weather, setting the scene for a fantastic round of golf followed by a delectable two-course lunch. It was heartening to see so many enjoying the course and reconnecting with friends and colleagues. Highlights included breakfast on the go, a refreshing gin-tasting experience overlooking the greens, and a lively Closest to the Hole competition—all in great company!
Inspiring words from Greg Page
During lunch, we were honoured to hear from GALA Patron Fred Harrison and MGAIBA CEO David Inall, followed by our special guest, Greg Page, founder of Heart of the Nation and the original Yellow Wiggle. Greg shared a powerful personal account of his experience with sudden cardiac arrest and his mission to promote AED accessibility. His story resonated deeply, reminding us all of the importance of having an AED available in our communities. We hope it inspires our members and partners to invest in these life-saving devices for their workplaces.
Congratulations to our winners
Amid the laughter and camaraderie, an exciting game of golf unfolded. Congratulations to our winners. Presentations by Fred Harrison (far left) and Lincoln Wymer (far right) in the photos below to:
1st Prize:
Austbrokers Team - Handicap 9 - Nett 58
Darren Toll • Jonathan Allen • Tom Sullivan • Michael Hellia (absent)
2nd Prize:
Edgemill Group - Handicap 7.675 - Nett 58.12
George Alexopoulos • Chris Campbell • Kim Satterthwaite • Ian Tennant
3rd Prize:
Asahi CUB Team 1 - Handicap 8.375 - Nett
58.625
Michael Ritoli • Matt McGowan • Richard Chatfield • Daniel Gage (absent from photo)
A heartfelt thank you
On behalf of the GALA committee, we extend our sincere gratitude to everyone who attended and supported the event. Your enthusiasm in honouring Rod Allen and your generosity are vital to advancing causes like Heart of the Nation’s.
We also want to recognise our generous sponsors and partners who provided drinks, food, and prizes for the day, as well as gift bag items. Your support was crucial in making this event a success, and we couldn’t have done it without you.
Looking ahead
The Rod Allen Memorial Golf Day beautifully showcased our community’s spirit in supporting a meaningful cause. We appreciate everyone who participated and contributed to making the day unforgettable. We look forward to seeing you at our future events as we continue to support Heart of the Nation and other essential causes.
Above: Greg Page, Founder, Heart of the Nation.
Major cashless payment warning for Aussies over new tech used by 760 million world-wide: ‘Pay with a smile’
Forget fumbling with your cards or cash, this could be the way of the future if certain aspects are cleared up.
Digital payments are the preferred method for Aussies these days compared to cash, but we could soon be paying for items in a completely new way. Facial Recognition Payment Technology (FRPT) is growing in popularity in some places across the world and an expert believes it’s only a matter of time before it makes its way to Australia.
Forget fumbling for your credit card, smartphone or watch at the checkout as there is technology available that allows you to pay with just a scan of your face. Queensland University of Technology (QUT) Professor Gary Mortimer told Yahoo Finance their recent study revealed Aussies would happily adopt this new payment method.
“If it’s growing at the size it is, and we’re talking about millions of people using it, potentially we’ll start to see it coming to Australia,” he said.
“The technology is already here. We just need to put it into a situation where we can now pay for goods using our face or our palm.”
But he said there’s a long road ahead before it becomes as common as payment methods already established in Australia.
Security, privacy and data collection
There’s already enough panic about scams, personal information being hacked, and data breaches, so it’s no surprise that security and privacy were big concerns from Aussies about the idea of using facial recognition as a payment method.
Professor Mortimer told Yahoo Finance their research showed the public would need “a clear range of information” from each retailer that employs the technology about what they do with your information before they would use a facial scanner to pay for something.
It’s not likely to be taken up across the board when it does come to Australia, he said.
“At this stage, Aussie shoppers tend to be more focused on doing it in a physical store first before moving online,” Mortimer said.
“And they are also keen to adopt it, or were more encouraged to adopt it if they were given some incentives, bonus points, or a discount.”
But the technology raised big questions about who would ultimately store your facial data. Would it be your bank? Your local supermarket? A third-party? Mortimer said this major question has to be answered before the technology could survive.
It could pave the way for Aussies to spend more
An investigation revealed earlier this year that using physical money can help you better manage your finances because you not only can keep pace with your money but there’s also a certain “pain” point in handing over cash.
“When we make consumption decisions and purchases we tend to feel some pain and some happiness,” University of Melbourne senior lecturer in marketing Alex Belli told Yahoo Finance.
“You can feel pain because you are not sure if you can justify the purchase that you made or because you feel guilty about buying a certain product.”
Facial scanning could soon be a way to pay at Aussie retailers, but shoppers said they would need certain assurances before they hopped on the bandwagon. (Source: Instagram/LinkedIn)
On the flip side, if you remove even more mental barriers to paying for something, then it could be a slippery slope.
QUT’s research found that some Aussies were worried they would start spending beyond their means if they were able to pay for something with just their face.
“If I just look at the screen I pay for my goods... so I’m losing track of what I’ve actually spent,” Mortimer explained.
How would it work in Australia and what are the benefits?
The QUT research found that Aussies would have to see the convenience value of FRPT for it to gain a foothold here.
“When we look at what retailers are doing, they’re constantly looking to evolve that transaction and take that pain point out,” the professor said.
The benefits of introducing a payment method like this, according to emerging technology expert Patrick Mutabazi, are as follows:
Convenience: It can eliminate the need to carry a credit or debit card, remember your passwords or have your smartphone or smartwatch on you at all times.
Speed: You wouldn’t have to spend time trying to get your usual payment methods out of your pocket or bag as you’d just need to pose for the camera and you’d be good to go.
Hygiene: Because you’re not touching anything, the FRPT can ensure you don’t come into contact with any bacteria that can be associated with exchanging cash.
Potential Security: Advocates believe it could be another security buffer to prevent hackers from using your payment details as they would have to have a perfect clone of your face to pay for anything.
But we already have the ease of tapping and going at the supermarket checkout, for example, so it might be a tough sell to get Aussies on board with scanning their faces unless their hands were full or had limited mobility.
Mortimer said the technology would likely exist with a third party rather than the banks or the retailer.
In much the same way that retailers have payment terminals from the likes of Square or Tyro, the FRPT machines could be provided by a company that would also store all the data.
According to The Conversation, the biometric scanning already being used globally for payments is similar to the cameras deployed at airports where your face is scanned when you’re coming in or leaving a country.
Where has FRPT emerged in the world?
The facial recognition payment technology has already been rolled out in places like China, Russia and a few African countries.
There were 61 million FRPT users in China alone six years ago and that has exploded to more than 760 million in 2022.
The global market size for this type of technology was valued at $6.8 billion two years ago and is expected to grow to more than $8 billion by 2030.
Mastercard announced two years ago it would be rolling out biometric payments for users and said they could “pay with a smile or a wave”.
“The new technology ensures a fast and secure checkout experience, whilst also empowering consumers to choose how they want to pay,” it said.
“The payments system can be integrated with loyalty programs and personalised recommendations to help consumers find products they might be interested in based on previous purchases.”
Mastercard partnered with NEC, Payface, Aurus, PaybyFace, PopID and Fujitsu Limited to bring its biometric scanning technology to life and launched its first trial in several supermarkets in Brazil.
Consumers in the South American company were able to upload their facial biometric data to the Payface app and then use their face when paying for their groceries.
Other trials were slated for the Middle East and Asia and the technology arrived in Europe earlier this year, with Poland being the first country to pilot it.
However, the Eastern European nation got a fusion of both facial as well as iris scanning (your eyes) to confirm payment thanks to PayEye’s eyePOS 3 terminals.
“Poland was one of the first countries where contactless payments with Mastercard cards were introduced and we know that Polish consumers are leaders in adopting innovative technologies,” Marta Życińska, Mastercard’s general manager for Poland, said in a statement.
Story credit: Yahoo! Finance - Stewart Perrie · Senior Journalist Read full story
Above image: This is the facial and iris recognition payment system that was rolled out in Poland earlier this year. (Source: PayEye)
Understanding Least Cost Routing
Least Cost Routing (LCR) is a payment processing strategy that enables merchants to route card transactions through the most costeffective network available. This approach can significantly reduce transaction fees, which is particularly beneficial for independent retailers looking to enhance their profit margins.
What is Least Cost Routing?
LCR allows businesses to choose the most economical pathway for processing card payments. When a customer uses a multi-network debit card, the transaction can be processed through multiple networks. LCR technology identifies and selects the network that offers the lowest processing fee for each transaction, ensuring that retailers pay less compared to traditional routing methods.
Benefits for Independent Retailers
1. Cost Savings: By utilising LCR, independent retailers can lower their overall transaction fees. This reduction can lead to substantial savings over time, especially for businesses that process a high volume of card transactions.
2. Improved Cash Flow: Lower processing fees can enhance cash flow, allowing retailers to reinvest in their business. This is crucial for independent retailers, who often operate on tighter margins compared to larger chains.
3. Increased Flexibility: LCR provides retailers with more control over their payment processing. Retailers can choose which networks to use based on current fees, allowing them to adapt quickly to changing costs.
4. Enhanced Customer Experience: By reducing transaction costs, retailers can offer competitive pricing or improved services to their customers. This can lead to greater customer satisfaction and loyalty.
5. Seamless Integration: LCR is easy to implement and integrate with existing POS software systems, ensuring a smooth transition without disrupting daily operations.
Least Cost Routing offers a practical solution for independent retailers looking to optimise their payment processing and reduce costs. By leveraging LCR, retailers can enhance their financial efficiency, improve customer experiences, and stay competitive in an everevolving market.
For more information on how to implement LCR for your business, visit Live Payments and take advantage of exclusive cost savings for MGAIBA members.
Beloved Smarter White Milk Ad is back! The Classic Returns with Major Media Push.
For information related to ranging Smarter White Milk please contact your Lactalis representative.
Welcome to Monique Farrow
MGAIBA is excited to welcome Monique Farrow to the Liquor Retailers Australia committee.
Monique has dedicated her entire career to the liquor industry, holding a diverse range of roles in Sales, Marketing, and Wine & Spirits Education, both locally and internationally.
Monique’s extensive experience includes roles at Diageo, Australian Vintage, Pernod Ricard, and most recently as Business Manager at IGA Liquor Victoria. Now, as National Business Manager - Liquor at Australian United Retailers, she oversees liquor departments in 190+ stores, driven by her passion for supporting independent retailers and fine international wines and spirits.
Brewed from the old recipies by the most influencial brewing family in australia
The Brehenys are the most influential family in Australian Brewing History with eighteen different Breheny brewers working in dozens of breweries from 1850 until 2022.
In 1891 ‘Breheny Bros. Breweries’ was established and barrels of tasty ale were made and enjoyed by thirsty drinkers around Australia until the 1930s.
Over one hundred years later descendants of the Breheny brothers found the original family recipe books from the 1920s. From these recipies a range of Australian beers have been brewed to quench the thirst of all Aussie drinkers.
John Thomas Peter James Edward
Brown Brothers unveils limited edition Moscato Mango Swirl: a fruity wine game changer
Brown Brothers has launched their new limited-edition flavour that is set to shake up the fruity wine category. Limited Edition Moscato Mango Swirl has been launched alongside flavour favourites Moscato Strawberries & Cream and Cienna Salted Caramel.
This exciting trio of wines will further reinvigorate the category and recruit a younger generation into the world of wine, reinforcing Brown Brothers’ reputation for pushing the boundaries of flavour innovation and taste in the wine industry.
Brown Brothers Moscato Mango Swirl is a result of consumer demand and key flavour trends. Through multiple consumer surveys Brown Brothers asked their highly engaged audience, exactly what flavour they wanted to see next, resulting in Mango being a clear winner.
Inspired by ripe juicy mango and subtle coconut cream, this limited-edition white wine combines Australia’s best-selling Moscato* with a dash of flavoursome mango and coconut nuance. It is fun, fresh, and perfect for the upcoming summer days.
A top-selling new product in 2023, Moscato Strawberries & Cream continues to delight. It took the moscato white category from double-digit decline, to double-digit growth, contributing over $4* million to the category. While Cienna Salted Caramel, with its red and juicy profile infused with creamy caramel and a hint of salt, is back after it sold out due to high demand pre-Christmas.
By introducing these exciting flavour combinations, Brown Brothers is injecting fun, discovery, and excitement into the fruity wine category. These new releases appeal to a younger demographic of wine drinkers, particularly Gen Z and Millennials (18-34 years), who are seeking sweeter, fruity options for shared social occasions.
Brown Brothers Limited Edition wines are available at leading liquor retailers and online at brownbrothers. com.au for a deliciously limited time until sold out.
* Source: Aztec IRI
KICKING LEASING GOALS: What to look for when hiring a Lease Negotiator
Navigating the intricacies of a commercial Lease can be daunting, but the right Lease negotiator can make all the difference. As a commercial Tenant, you want to ensure that your Lease agreement is favourable and aligns closely with your business goals.
When hiring a Lease negotiator to secure the best terms for your business premises look for:
Proven track record
Market Knowledge and Insight
Excellent Communication skills
Negotiation Acumen
Understanding Legal and Financial Implications
Personal Compatibility and Trust
Transparency and Ethical Standards
Making the Right Choice
Hiring a Lease negotiator is an investment in your business’s future. By choosing someone with experience, market knowledge and negotiation skills, you can lay the foundation for a successful Lease agreement. Remember to look for someone who communicates well, understands the legal and financial details and, importantly, someone you can trust. With the right Lease negotiator, you can focus on what you do best — growing your business — while they secure the ideal space to support your vision.
Your Leasing Co. specialises in Tenant/Landlord communication and representing Tenants to negotiate favourable Lease terms.
If you have any questions or need any help to get the best outcome from your Lease, you can call us for a free, no obligation conversation on: 1800 888 479 (option 2) or visit www. yourleasingco.com/mgaiba/
NEW in the Freezer
Treasury Wine Estates and Hello Sunshine partner to introduce new line of wines:
Drop of Sunshine
Treasury Wine Estates (TWE), one of the world’s leading wine companies, announced the launch of its new line of premium wines, Drop of Sunshine, in partnership with Candle Media’s Hello Sunshine – a multi-channel media company founded by Reese Witherspoon that puts women at the center of every story it creates, celebrates and discovers.
Inspired by Hello Sunshine’s mission to shine a light on where women are now and empower them to chart a new path forward, Drop of Sunshine is a toast to women, our connections, and the stories that bring us together. Drop of Sunshine will debut at Hello Sunshine’s second annual Shine Away event in Los Angeles on October 5, 2024.
Sarah Harden, CEO of both Hello Sunshine and Candle Studios, Candle’s premium live action unit, shares her excitement about the partnership: “We partnered with Treasury Wine Estates’ awardwinning winemakers and global team to create a wine that brings women together so they can share their stories and create meaningful connections. Drop of Sunshine is the result of a true collaboration, created with care to inspire bright moments of celebration and togetherness.”
Sarah Bakx, President of the Bold Brands business unit of Treasury Americas, a division of TWE, expresses her enthusiasm for the launch of Drop of Sunshine, “We are honored to work alongside Hello Sunshine who elevates women’s voices and ensure our stories are heard. Wine is all about
connection and is a fantastic platform for sharing special moments and storytelling. Our female-led Drop of Sunshine team collaborated with Hello Sunshine to create a line of engaging and vibrant wines that tell a story about the journeys that shape who we are and celebrate the drops of joy we feel along the way.”
After recognising an opportunity for an authentic, female-focused wine brand, the women-led TWE team found the ultimate partner in Hello Sunshine. Drop of Sunshine launches in the US with three varietal offerings: a Brut Sparkling Rosé, Chardonnay, and Red Blend. Whilst in Australia, the range will initially launch with a Prosecco, Sauvignon Blanc and Pinot Grigio. Stylistically, Drop of Sunshine wines were crafted to be approachable, balanced, and versatile wines that let moments of connection shine with or without food. All Drop of Sunshine wines are packaged in chic, elegant, and minimalistic glass bottles and designed sustainably with screwcaps on still wines and no foil on sparkling.
Superconnector Studios, a strategic business consultancy focused on connecting stakeholders in brand entertainment, facilitated the partnership between TWE and Hello Sunshine. This innovative line of lifestyle wines is a product of gathered data from test groups to understand what women truly want to see, drink, and enjoy through their wines.
Australia’s Drop of Sunshine range will be available this month in leading national retailers.
Top: Sarah Harden and Sarah Bakx.
Mitchelton Estate & Hotel
Nestled in the picturesque Goulburn Valley, just 90 minutes from Melbourne, Mitchelton Estate offers an idealistic blend of relaxation and sophistication in a unique country setting. Renowned for its exceptional country hospitality, it combines elegant accommodation with refined country dining, all within a self-contained ‘oasis’.
The award-winning Mitchelton Hotel offers contemporary luxury amidst timeless beauty. Designed by internationally acclaimed architect Hecker Guthrie, the hotel features earthy tones and modern amenities, seamlessly integrating with the lush surroundings. For a more intimate experience, the Cabins on the Crescent provide a cosy and private escape.
Dining at Mitchelton is a journey in itself. The renowned Muse restaurant is celebrated for its refined country dining experience, with a locally-sourced a la carte menu curated by executive chef Nigel Brown. Alternatively, the Provedore cafe compliments this with a relaxed setting and beloved cafe favourites.
Mitchelton is also a premier venue for events, offering a range of spaces ideal for weddings, corporate events and retreats. Whether it’s an intimate wedding ceremony or grand celebration, the estate’s elegant spaces provide a stunning backdrop. For corporate retreats and events, Mitchelton offers a range of versatile facilities tailored to meet various needs.
Additionally, Mitchelton offers an award winning cellar door experience, a luxurious day spa and aweinspiring underground Indigenous Gallery of Art. With its seamless blend of refined country hospitality, natural beauty and diverse offerings, Mitchelton Estate provides a unique opportunity to fully immerse in the best of the Goulburn Valley.
Meet THA committee member, Marnie Rosenberg
Timber and Hardware
Australia is delighted to introduce Marnie Rosenberg, the newest addition to the THA Committee. Marnie brings with her a wealth of experience and a deepseated passion for the timber industry, honed over 16 years of dedicated service in her family business, Provans Timber and Hardware.
A Deep Connection to Timber
Born into the family business of Provans Timber and Hardware, Marnie was surrounded by a bedroom full of knotty pine furniture. From a bed and bedside table to a tall boy, study desk, and wardrobe, each piece was proudly crafted with care at “the factory,” as it was fondly referred to. After pursuing higher education and a career in the corporate world, a lifestyle pivot led Marnie to a casual position working at the front counter at Provans. Her growing desire to learn about all areas of the business, especially understanding timber —its uses, species, and sustainability—quickly became a defining passion. This led Marnie to a rewarding career in running a timber business, where she now proudly contributes to a third-generation family-owned and run business.
Joining the THA Committee
Marnie’s ongoing commitment to learning and personal growth has been fueled by her involvement
with relevant committees, and sharing industry trends, knowledge, and insights.
On joining Timber & Hardware Australia, Marnie is eager to bring a fresh perspective to the committee. As well as offer some diversity to the existing group as a female operating a business in a male dominated industry, Marnie’s goal is to enhance the discussion on current industry topics and share valuable insights gained from her extensive network within the industry.
“Understanding some of what the THA offers as an organisation and the value they present, my excitement is around what I can contribute to the topics at hand and offer insights from my interactions with other businesses in the industry,” says Marnie.
Focus on Sustainability
A key area of interest for Marnie is the recent legislation by the State Government to end native forestry logging, an issue that has significantly impacted
communities, and Forestry Victoria. Marnie is acutely aware of the ramifications this has had to businesses and their customers.
“As Provans has a very highly aware sustainable outlook as a business along with our customers, we are always conscious of the other option of importing foreign species, as a much less sustainable impact,” says Marnie. Marnie believes that sustainability remains a crucial topic and is dedicated to continually improving practices within the industry.
We are thrilled to have Marnie on board and look forward to the contributions she will make to the THA Committee. Her experience, insights, and dedication to the timber industry will undoubtedly be valuable assets as we work together to advance our goals and address industry challenges. Welcome, Marnie!
Empowering Futures:
Conversation with Brianna Coutts, 2024 Frederick O’Connell Scholarship recipient
In the realm of educational empowerment within the timber industry, the Frederick O’Connell Scholarship stands as a beacon of opportunity. This year, Brianna Coutts from Davids Timber in Dandenong, Victoria joins the esteemed cohort of recipients, benefiting from the scholarship’s support in pursuing her nursing degree. Here, Brianna shares her journey and insights into how the scholarship has influenced her academic path and future aspirations.
How has receiving this scholarship impacted your academic or professional goals?
“The Frederick O’Connell scholarship has allowed me to reach my academic goals by enabling me to purchase all necessary equipment for my nursing degree without financial stress. I could buy books, uniforms, and supplies for university and placements, significantly reducing my financial worries.”
What opportunities has this scholarship opened up for you?
“I’ve achieved academic scores at university that I’m proud of! The scholarship has allowed me to work fewer hours, dedicating more time to studying and achieving my goals.”
How has the support from THA influenced your journey?
“The support throughout my university journey has been incredibly encouraging and reassuring. It motivated me to push myself academically and professionally while alleviating financial stress.”
The Frederick Richard O’Connell Scholarship continues to serve as a cornerstone of opportunity within the timber industry, embodying THA’s commitment to nurturing talent and advancing educational excellence. For those aspiring to make a difference in the industry, the scholarship stands as a testament to the potential for growth and achievement it offers.
Find out more about the Frederick Richard
Scholarship here>>
Keep an eye out for applications opening in November 2024
Timber & Hardware Australia's Industry Breakfast
Hear from industry experts: Martin Stirling, Director of Legal Services Timber & Hardware Australia, Tim Woods, CEO IndustryEdge, and Boris Iskra, Wood Products Victoria. Read key takeaway notes from our guest speakers here>>
Friday, 25 October 2024
Start Time 7.30 AM • End Time 9.30 AM
Venue: The Views, Life Saving Victoria 200 The Boulevard Port Melbourne VIC
O’Connell
Timber Talk: Touring the yards in Victoria
Recently, we had the pleasure of visiting several of our valued Timber and Hardware Australia (THA) members in Victoria alongside our committee president, Peter Alexander. Our first stop was DeMar Hardware Timber and Building Supplies in Clifton Hill, where Chris Jepson warmly welcomed us. Chris took us on a tour of their yard, sharing insights into the changes and challenges the timber and hardware industry has faced in recent times. His reflections on market trends and operational shifts provided valuable context for the continued resilience of independent retailers.
Next, we headed to Heidelberg West to meet with Heath Caddy from Lamcal Timber. It was particularly special to connect with Heath as three of this year’s Frederick O’Connell Scholarship recipients are linked to Lamcal. We discussed the personal and professional impact these scholarships have on the recipients, as well as industry feedback on supply and demand. Heath offered useful insights into how we can continue to enhance our service offerings to members, ensuring that THA remains responsive and adaptive to your evolving needs.
The day concluded with a visit to Hazelwood & Hill, where THA Vice President, Richard Hill, gave us a fascinating tour. Richard shared some of the historic treasures his family has preserved since opening their business in 1931, including vintage signage from the Timber Merchants Association Victoria (TMAV). This
remarkable history served as a reminder of the deep-rooted legacy of independent timber merchants and the vital role they play in their communities.
At THA, we are committed to staying connected with our members, understanding the challenges you face, and continuously improving the services we offer. We highly value the feedback we received during this visit and remain dedicated to supporting our members through innovative solutions, tailored support, and opportunities for growth.
Photos. Circle image top, Lamcal Timber. Left: THA committee L-R, Richard Hill, David Inall, Clive Dossetor, Petter Bennett, David Caroselli, Marnie Rosenberg. Below: Hazelwood & Hill. Peter Alexander and Richard Hill. Page 43 top, Heath Caddy, Mikaela McKenzie, bottom Peter Alexander, Chris Jepson
If you would like our team to visit your business or have one of our employment lawyers provide your team with an Industrial Relations update, please reach out to us at MGAIBA Timber and Hardware Australia.
Timber Construct 2024 Highlights
Leading timber builders and policy makers gathered in Melbourne for this year’s Timber Construct conference.
The Timber Construct 2024 Conference, showcased innovative developments in timber engineering, addressing housing shortages and sustainability. With insights from industry leaders and successful case studies, the event highlighted the benefits of timber framing.
Read the full article published in Timber Trade News here. Stay informed on industry trends and updates—subscribe to Timber Trade News for the latest insights, expert opinions, and exclusive content tailored for you. Subscribe here.
Left: NexTimber’s stall at the conference displaying their investments to technology and innovation.
