10 Serious workplace bullying and the criminal law
11 Queensland strengthens response to sexual harassment in the workplace
and Wellbeing
13 Addressing alcohol and drug impairment in the workplace
14 Workplace Christmas parties and how to celebrate safely
14 Stay Safe: key cyber security strategies to protect your business
14 Reddrop Group support R U OK? Day
15 Managing psychosocial hazards in the workplace
16 Psychological safety at work
17 Become the heart of your community 20 Nurturing your mental wellbeing amid financial stress 22 Keeping Schoolies
23 2024 Foodland Business Summit and Supplier of the Year Awards
24 MGAIBA visit in the ACT
26 IGA VIC Village Meeting
28 Metcash opens new Mega DC in Victoria
29 Ritchies announces new store in Hawthorn
29 Four Super steps to ensuring your financial wellbeing in retirement
30 MGAIBA 2024 Annual General Meeting and Industry Breakfast
32 Discounted training for MGAIBA members at William Angliss
34 Bushfire season is nearly upon us
36 Transform your Deli and Bakery operations with UNOX
38 Negotiating trading hours
39 New report launches blueprint for a greener Australian housing future
40 THA Industry Breakfast 2024 Insights for a sustainable future Liquor News
42 Liquor Retailers Australia Industry Update & End-of-Year WrapUp
CEO Welcome
Where did this year go? In our most recent edition of the mgazine, we reported on the many and varied political shifts that are occurring in Australia and around the world. And clearly political tectonic plates are moving. In Australia we have seen a change of Government in the Northern Territory and more recently Queensland, with a move back to the conservative parties in both these instances.
More recently, the airwaves globally have been consumed with the US Election. Donald Trump’s decisive victory will undoubtedly be cause for concern for the Albanese Government, with pundits suggesting that an early Election may be on the cards. The RBA next meets on 18 February, which is shaping up to be a highly anticipated signpost and a ‘line in the sand’’ for several reasons. I suspect that an interest rate cut at this meeting may accelerate the PM’s desire to head to the polls.
Federally, there are 19 seats in play. At best, the Albanese Government is likely marching towards a tight election, possibly the closest in recent memory. A minority Government relying on the crossbench is far from an ideal outcome. This also means that political advocacy becomes wider and deeper, and more complicated.
So, what does this mean for the independent grocery, liquor and timber and hardware sectors? As we approach the Election, we will ramp up our messaging around red tape and the increased cost of doing business, complex employment laws, high taxes and of course, illegal tobacco.
Industry Breakfast
At our recent annual industry business breakfast, we enjoyed presentations from two excellent speakers. First, Leader of the Federal National Party, David Littleproud (below with MGAIBA Board Director, Ross Anile), and Adam Triggs (bottom image, far right with LRA committee member Michael Reddrop), renowned Canberrabased economist from Mandala Partners. These were broad ranging and insightful presentations covering liquor and tobacco excise, the costof-living crisis, pressures on small business, and of course the looming Federal Election.
Retirement of George Kovits
Following a lifetime of dedicated service and commitment to the liquor industry, George Kovits has announced his retirement from MGAIBA. George has been in the liquor industry since 1979 where he has held many high-profile positions, including owning his own liquor retailing business in Melbourne. More recently, George has led Liquor Retailers Australia where he has driven stateby-state advocacy and issues management.
George is a pivotal and influential person in our office. He is highly respected and will be sadly missed. We wish George all the very best as he enters the next chapter of his life! This is definitely a case of see you later George, and not goodbye! Thanks for everything.
David Inall CEO, MGA Independent Businesses Australia
Amplifying advocacy for Independent Retailers with COSBOA
MGA Independent Businesses Australia’s (MGAIBA) collaboration with the Council of Small Business Organisations Australia (COSBOA) strengthens our advocacy efforts by elevating independent retailers’ perspectives within national policy discussions. Through this partnership, we ensure that our members’ interests are represented and supported in a broader policy context, enabling us to achieve more effective advocacy outcomes that address the real, pressing needs of independent retailers across Australia.
Recently, Director of Legal Services Martin Stirling and Director of Member Engagement Mikaela McKenzie attended COSBOA’s AGM and Council Day in Canberra. This event highlighted COSBOA’s central role in tackling issues critical to small businesses, such as competition concerns, workforce capability, and regulatory challenges—issues that align closely with the needs of our independent retail members.
Leveraging COSBOA’s Advocacy for Independent Retail
As COSBOA Chair Matthew Addison outlined, 2024 has seen COSBOA’s influence, membership, and financial strength grow significantly. With a history of effective advocacy, COSBOA supports MGAIBA in policy discussions, representing our members’ interests and enabling constructive dialogue with decision makers.
COSBOA’s Designated Complainant Status with the ACCC, for example, now allows small business issues—like those affecting our members— to be referred directly for regulatory review, helping spotlight concerns like market conduct and fair competition.
Addressing Challenges Together: Insights from Council Day
The Council Day provided a platform to explore several pressing issues impacting independent retailers:
1. Industrial Relations: Martin Stirling’s role on COSBOA’s IR Committee ensures our members’ voices are heard in key discussions. At Council Day, COSBOA’s IR strategy was outlined, with goals such as advocating for small business exemptions from multi-employer bargaining and pushing for simpler, small-business-friendly policies. For members navigating complex workforce issues, this representation helps ensure a fairer, more manageable IR landscape.
2. Cybersecurity and Small Business Resilience: As cyber threats increasingly target small businesses, COSBOA’s efforts, led by Alan Marjan from the
Australian Cyber Security Centre, focus on practical measures to protect small enterprises, including online banking and email security. This collaboration supports our commitment to helping members navigate the digital landscape securely, ensuring that independent retailers can protect customer data and business information effectively.
3. Vocational Training and Workforce Skills: Workforce skills are vital for the ongoing success of independent retail businesses. COSBOA’s advocacy for more accessible vocational training pathways is crucial in providing small businesses with a skilled, capable workforce, while addressing the unique challenges they face.
Networking with Key Policymakers
McKenzie and Stirling’s attendance at COSBOA’s dinner also offered the chance to strengthen connections with influential policymakers, including Minister for Employment and Workplace Relations Murray Watt, Australian Small Business and Family Enterprise Ombudsman Bruce Billson, and ACT Senator David Pocock. These relationships help facilitate direct communication of members’ concerns and priorities, reinforcing MGAIBA’s advocacy in ongoing policy discussions.
Photos opposite page L-R: Martin Stirling Director of Legal Services MGAIBA, Mikaela McKenzie Director Member Engagement MGAIBA with Luke Achterstraat CEO COSBOA. Bruce Billson Small Business and Family Enterprise Ombudsman with Mikaela and Martin. This page below: Minister for Employment and Workplace Relations Murray Watt.
Junior pay rates update
Earlier this year, MGAIBA alerted members to the application made in the Fair Work Commission by the Shop, Distributive & Allied Employees Association (SDA) union to significantly change how junior employees are paid in the retail industry.
The SDA is proposing to amend the rates of pay for junior employees in the General Retail Industry Award as follows:
YEARS OF AGE
The SDA has started to submit its evidence to the Fair Work Commission comprised of statements from junior employees, industry stakeholders and experts. Whilst we continue to assess and consider the evidence and arguments presented by the SDA, we are actively seeking evidence and information from our members to assist in the response.
With members’ assistance, MGAIBA intends to present evidence and arguments to oppose the SDA’s application. We recognise that if the SDA is successful in its application, this will likely have significant impacts on the financial viability of stores, negative workplace relations within teams and an increase in youth unemployment in the community, amongst other issues.
We urge members to provide your feedback on junior pay rates or get in touch with our team to discuss how you can support the defense of this important case.
Reviews into the GeneralRetailIndustry Award and Fair Work Act2009(Cth)
Members often share with our advisory team the challenges they encounter when attempting to comply with the terms of the General Retail Industry Award and the Fair Work Act 2009 (Cth).
As a prominent and respected voice representing our sector and industry, MGAIBA is uniquely placed to advocate and make our members’ collective concerns heard. We share and understand the frustration members feel, and welcome the feedback that we receive.
We are deeply troubled by changes that the Australian Government has made to industrial relations over the last few years and together with other industry groups, have repeatedly warned the government, government agencies and politicians about the impact those industrial relations changes will have on independent retailers.
The Australian Government is undertaking a review into the changes it has made to some aspects of industrial relations in recent years. Separately, the Fair Work Commission is considering a number of cases to amend the General Retail Industry Award. We are actively participating in these reviews and cases and advocating strongly on behalf of members. MGAIBA encourages members to reach out to our team to share and discuss experiences which could assist in explaining how members are impacted.
Cost of Living Inquiry
On 15 November 2024, the final report of the Select Committee on the Cost of Living was tabled in the Australian Senate.
The report contains many recommendations and observations made by Senators of various political persuasions who participated in the inquiry.
Unsurprisingly, the cost of groceries and other household supplies was a topic which received considerable attention.
Advocating on your behalf, MGAIBA’s Martin Stirling (Director Legal Services, left) and Lincoln Wymer (MGAIBA President) appeared at one of the Committee’s hearings in Canberra to provide evidence and explain to the Senators that our industry is facing significant challenges in operating businesses.
We are pleased that the concerns of our industry were heard and that the Australian Parliament is aware of our sector’s experiences and challenges.
Serious workplace bullying and the criminal law
The
MGAIBA employment advisory team stands
ready
to
assist members should they require support to prevent and address instances of workplace bullying.
Workplace bullying is generally defined as repeated and unreasonable behaviour directed towards a worker or a group of workers that creates a risk to health and safety.
Legal duty to prevent workplace bullying
The duty to prevent and address workplace bullying arises from various pieces of State and Commonwealth law.
Preventing and addressing workplace bullying is essential for every business as the impacts of it can be devastating for victims and expose businesses, and the leaders of those businesses, to significant legal liability and penalties.
In recognition that some instances of workplace bullying are very serious, over the years there have been changes made to the law to impose criminal consequences for those who engage in serious workplace bullying.
For example, in Victoria, the law was changed in 2011 to criminalise serious workplace bullying, ensuring that employers are accountable if they fail to take reasonable steps to prevent it from occurring and jail terms of up to 10 years for perpetrators. Other States and Territories have laws in place which also impose duties and consequences on employers and perpetrators.
The story of Brodie Panlock
The law changed in Victoria because of the tragic circumstances of Brodie Panlock, an Australian woman who took her own life in 2006 at the age of 19 after suffering severe workplace bullying while working at a Melbourne café. Brodie was exposed to verbal abuse, public humiliation, social exclusion, physical threats, sexual harassment and other appalling conduct. Brodie sought assistance from her employer; tragically, the employer did not take meaningful action to intervene and assist her.
Workplace bullying can cause irreparable damage to individuals and ultimately result in significant legal consequences for those responsible and those who should be taking reasonable measures to provide a safe workplace.
Importance of a clear policy
As a first step, it is essential that employers have in place a clear policy which outlines behaviour expectations and explains the consequences and processes for non-compliance. Our advisory team can provide a template policy to members, discuss any concerns and assist management in responding to claims and taking action if unacceptable workplace behaviour has or is occurring.
If you require assistance, please call the MGAIBA advisory team on 1800 888 479 (option 1).
Queensland strengthens response to sexual harassment in the workplace
Following the release of the Respectat WorkReport in 2020, Queensland has made significant progress in addressing sexual harassment and sex or genderbased harassment in the workplace.
In line with the report’s recommendations, the State has introduced new legal changes that require employers to actively manage the risks associated with harassment. These amendments reflect the increasing focus on employer responsibility to prevent and address such behaviours, ensuring that workplaces remain safe, respectful, and inclusive for all workers.
An employer, or any ‘person conducting a business undertaking’ (PCBU) , must take ‘reasonable and proportionate measures’ to eliminate, as far as possible, in the workplace, specific unlawful conduct from occurring.
Recommendations included:
Training employees to identify sexual harassment
Addressing unwanted or offensive behaviour early
Understanding that certain groups of people are more likely to experience sexual harassmente.g. young people, women, people who identify as LGBTQI+, people of colour, people living with disabilities, and Indigenous people
Implementing sexual harassment policies that promote respectful and inclusive workplace culture, and reviewing these policies regularly
Having a thorough, transparent, and impartial complaints system that encourages workers to report any incidents of sexual harassment
Handling any complaints in a confidential and sensitive manner, while focusing on supporting the worker involved
Implementing appropriate consequences for sexual harassment, such as disciplinary action or termination
Consistently enforcing a positive and respectful culture at work.
Clarifying sexual harassment: What employers need to know
Sexual harassment generally means any unwelcome sexual behaviour that a reasonable person could anticipate may make another person feel offended, intimidated or humiliated in that situation. It includes, but is not limited to, uninvited physical intimacy such as touching in a sexual way, uninvited sexual propositions and remarks with sexual connotations.
Understanding sex or genderbased harassment: Definitions and responsibilities
Sex or gender-based harassment means the harassment of a person on the basis of the person’s sex or gender, by unwelcome conduct of a demeaning nature, with the intention to offend or humiliate, or in circumstances where a reasonable person would have anticipated the person would be offended, humiliated or intimidated by the conduct.
These forms of harassment may be committed by co-workers, supervisors, managers, customers, clients, , visitors or others who interact with a worker or group of workers (e.g. people who work for other businesses and share the same workplace such as sub-contractors on a worksite, or a delivery person and retail worker or other members of the public).
Indirect incidents
Sexual harassment or sex or gender-based harassment can also include behaviour that, while not directed at a particular person, can affect someone who is exposed to it or witnesses it (e.g. overhearing sexual comments or being exposed to sexually explicit posters in a workplace).
Sexual harassment or sex or gender-based harassment is not always obvious, repeated or continuous, and may be a one-off incident.
For more information on sexual harassment and sex or gender-based harassment, please visit the Worksafe QLD website:
New legal obligations: Recognising Psychosocial Hazards
From 1 September 2024, Queensland law recognises sexual harassment and sex or gender-based harassment as psychosocial hazards. This means that sexual harassment and sex or gender-based harassment must now be managed in accordance with the existing ‘Psychosocial Hazards at Work Code of Practice.’
Upcoming 2025 Changes: Written Prevention Plans required
From 1 March 2025, PCBUs will need to have a written prevention plan that specifically addresses prevention of sexual harassment and sex or gender-based harassment. This aligns with a system-based approach to workplace safety, aiming to prevent harassment through established practices and proactive measures. Further details on the requirements for these plans will be made available by WorkSafe Queensland soon.
NEW in the Freezer
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Addressing alcohol and drug impairment in the workplace
Impairment by alcohol and/or drugs in the workplace is a serious issue that can lead to severe accidents and injuries, affecting not only the individual involved but also their colleagues, and this can expose businesses to significant legal consequences. Recently, MGAIBA has observed a significant increase in enquiries from members seeking advice on instances where employees are operating heavy and dangerous machinery, such as forklifts and trucks, while potentially impaired by alcohol or drugs.
To support our members in addressing this pressing issue, we remind you that a template alcohol and drugs policy is available on our website. This policy helps employers manage various aspects of alcohol and drug use in the workplace, clearly explain rules and expectations, and educate employees about the dangers associated with substance impairment on the job.
For immediate assistance, members can refer employees to The National Alcohol & Other Drug Hotline, a free and confidential 24/7 service that provides counselling, advice, and information for those struggling with addiction. The hotline can be reached at 1800 250 015.
Ensuring a safe and productive work environment is a priority. We encourage all members to review their current policies, utilise available resources, and take proactive measures to address this growing concern.
For further details or tailored advice regarding an instance of drug/alcohol impairment, please visit our website or contact our Employment Law team on 1800 888 479
Metcash raises funds for Breast Cancer Support
McGrath Foundation.
Last month, Metcash proudly hosted Glenn McGrath and a dedicated team of McGrath Breast Care Nurses at their headquarters, highlighting their ongoing commitment to breast cancer support. Through the Community Chest program, Metcash’s IGA stores launched a three-week campaign starting October 9th, with proceeds going to the McGrath Foundation, which provides essential care and assistance to those facing breast cancer. For every product sold from the campaign catalogue, 1 cent was donated, with hero partners like Unilever, Masterfoods, and Huggies stepping up to contribute 5 or 10 cents per product. This successful campaign celebrated a remarkable 15-year partnership, with Metcash raising a total of $3.5 million to date, directly funding vital care and support for individuals and families affected by breast cancer.
MetCash’s Donna and Andrea with the team from the
Workplace Christmas parties and how to celebrate safely
As the end of the year draws near, workplaces everywhere are gearing up for festive celebrations. These gatherings are a fantastic way to unwind, acknowledge the year’s hard work, and enjoy a social setting with colleagues. However, it’s essential to remember that employer-organised events are considered an extension of the workplace, bringing certain responsibilities along with the holiday cheer.
To help ensure everyone’s wellbeing and enjoyment, it’s important for employers to set clear expectations for workplace events. Outlining guidelines can prevent potential risks and help keep the occasion positive for everyone.
Below, you’ll find a template to customise and share with employees attending your workplace Christmas event. This will provide gentle reminders and set the tone for a safe and enjoyable celebration for all.
Reddrop Group support R U OK? Day
The Reddrop Group recently came together to celebrate R U OK? Day, emphasising the importance of connection and support. Team members took time to check in with each other and customers, sharing stories and highlighting the impact of a simple conversation.
The group is committed to extending this spirit beyond R U OK? Day, recognising that every day is an opportunity to listen and uplift one another. Reddrop Group encourages everyone to remember that it’s okay not to be okay, and a sincere “R U OK?” can make all the difference.
Managing psychosocial hazards in the workplace
Workplaces can often be a source of pressure, but when stress moves from occasional to chronic, it can have a significant impact on employees’ mental health and productivity. Managing psychosocial hazards is crucial to fostering a healthy work environment.
In New South Wales (NSW), the Work Health and Safety Regulation 2017 has been updated to address psychosocial hazards, alongside traditional physical risks. Chapter 3, Division 11 of the regulation outlines requirements for managing these risks to ensure a safer and healthier work environment.
Psychosocial hazards are elements within a workplace that can cause psychological harm, such as stress or anxiety, and may also lead to physical harm. These can stem from the design or management of work, the work environment, workplace interactions, or the use of equipment.
The regulations require businesses to take practical steps to manage psychosocial risks. The key obligations are clear:
1. Eliminate Psychosocial Risks: As far as reasonably practicable, eliminate risks that can lead to psychological harm.
2. Minimise Remaining Risks: If elimination isn’t possible, minimise the risks as much as reasonably possible.
To support compliance, the NSW Government’s Code of Practice provides guidance on effectively controlling psychosocial risks. Here’s a quick breakdown of practical steps:
1. Identify Hazards: Examine the workplace for potential psychosocial risks, like workplace bullying or stressful work conditions.
2. Develop a Risk Register: Use a risk register to log identified hazards. This tool helps track and manage risks. The Code of Practice offers a template as a starting point.
3. Implement Controls: Put in place suitable control measures, like anti-bullying procedures or support systems for employees.
4. Review: Regularly update your risk register and controls to keep up with changes in your workplace.
For complex situations, consider consulting with experts. Staying compliant with NSW regulations not only safeguards your business but promotes a positive and productive workplace. For further information or support, visit the MGAIBA website.
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Your BYO spritz era has arrived.
NEW PASSIONFRUIT, VANILLA & LIME WINE SPRITZ.
Psychological safety at work
Psychological safety is the shared understanding that it’s okay to speak up and take interpersonal risks, such as questioning decisions, suggesting new ideas, or expressing concerns, without fear of negative consequences to self-image, status, or career. It is the absence of harm or threat to a person’s mental health and wellbeing.
Actions for employees
1. Focus on strength-based, solution-oriented questions and collaborative approaches to problem-solving and decision-making
2. Respectfully listen and ask questions about colleagues’ ideas.
3. Foster reflective practice through open discussion and seek feedback.
4. Extend kindness and respect in all interactions and provide thoughtful and curious responses.
5. Check in with your colleagues, particularly when working remotely.
6. Be willing to share your own struggles and uncertainties, which can help others feel safe to do the same.
7. Seek regular support and check-ins from your manager and ensure you have the guidance and resources needed
8. Understand your role and responsibilities and establish boundaries to reduce feelings of ambiguity and anxiety within yourself and across the team.
Actions for leaders
1. Encourage discussion about tough issues, acknowledging mistakes, seeking support and trusting each team member’s value.
2. Lead by example in raising problems and addressing issues constructively, use timely “lessons learned” sessions following challenging incidents.
Original source: EAP Assist
3. Implement anonymous feedback channels.
4. Recognise and celebrate thoughtful risk taking and unique skills and talents of each team member.
5. Ensure realistic workloads and updated position descriptions.
6. Conduct regular practice supervision and wellbeing check-ins.
7. Involve staff in decision-making.
8. Support professional development aspirations and provide skills-building opportunities.
Actions for organisations
1. Educate leaders about fostering psychological safety.
2. Examine and reduce unnecessary hierarchies or barriers to open communication.
3. Provide organisation-wide recognition of unique skills and talents.
4. Emphasise a zero-tolerance policy for undermining or intimidating behaviours.
5. Encourage breaks and leave entitlements.
6. Ensure policies, procedures, and resources are available to support staff working in potentially dangerous or traumatic environments.
7. Support staff to participate in programs or initiatives that enhance coping strategies, stress management, self-awareness, effective communication skills and resilience.
8. Ensure all staff are aware of external mental health support services to support their wellbeing.
Heading
Become the heart of your community:
Empower your store with AEDs and lifesaving training
In a small town like Huon, you wouldn’t expect a moment of chaos to unfold inside a local shop. But just two days after Mood Foodz installed an AED, the unexpected happened. A community member urgently grabbed the device for a nearby cardiac arrest event, and when Tasmanian Ambulance paramedics returned it, they shared incredible news: the patient had survived.
Greg Page, CEO & Founder of Heart of the Nation, reminded everyone at the annual MGA GALA golf day that independent store owners like you are the beating heart of your community. Whether you run a grocery store, liquor outlet, or hardware store, your business is a gathering place where neighbours meet, friendships flourish, and local life thrives.
Why AEDs matter in your community
Sudden cardiac arrest (SCA) can happen anywhere, at any time, and it doesn’t discriminate. With over 26,000 cases reported in Australia each year and a survival rate of just 5%, it’s crucial to act swiftly when emergencies strike.
Imagine if someone in or nearby your business collapses and is found to be unresponsive and not breathing normally, or at all.
With an AED on hand and trained staff ready to respond, you could help save a life. This isn’t just a statistic; it’s a call to action for every store owner to contribute to community wellbeing.
Your role as a
community hub
Independent stores have a unique position in their local communities. You’re not just selling products; you’re
fostering relationships and creating safe spaces.
By equipping your store with an AED, you’re sending a powerful message that you care about the health and safety of your customers and community members.
Incorporating an AED into your business model elevates your status as a community leader. It showcases your commitment to community health, making your store a go-to resource not only for groceries or supplies but also for safety and preparedness.
The impact of training
Having a 24/7 accessible AED is just the first step; training your staff on how to use it and perform CPR is equally vital. When your team is equipped with lifesaving skills, they become more than just employees— they transform into community responders, ready to act in emergencies.
CPR and AED training courses, delivered through Heart of the Nation, can empower your staff with the knowledge and confidence they need to respond effectively. These sessions cover essential skills, including:
Recognising the signs of sudden cardiac arrest.
Using an AED safely and effectively.
Performing CPR until professional help arrives.
By investing in training, you not only protect lives but also foster a culture of safety within your store. Your customers will appreciate knowing that they can shop with peace of mind, knowing your team is prepared for any emergency.
Success stories from the community
Heart of the Nation has already made a significant impact across Australia. With over 1,500 AEDs supplied and 4,500 individuals trained in CPR and AED use, they are building a network of prepared community members. These efforts have led to 15 successful AED deployments in real-life emergencies, proving that being proactive can lead to life-saving outcomes.
Your community’s lifeline is closer than you think.
Make your store a safe haven. Install an AED and be prepared to save a life when every second counts.
Imagine your store being a part of this success story. By installing an AED and training your staff, you can join the ranks of those making a tangible difference in their communities.
Partnerships that make a difference
Heart of the Nation is proud to partner with organisations like MGA Independent Businesses Australia (MGAIBA) and The Heart Foundation to extend their reach and impact.
This partnership has led to exciting initiatives like the inaugural AED and CPR information road trip, which stopped at 15 locations across rural New South Wales. These events aim to educate communities on the importance of AEDs and CPR, spreading awareness and empowering individuals to take action in emergencies.
The new partnership with MGAIBA is bringing exciting times ahead. Beyond raising over $10,000 at the annual Rod Allen Memorial Golf Day for Heart of the Nation, we’re also launching a program to donate 24/7 accessible AEDs to local communities—powered by MGAIBA members like you.
Your worker has lodged a claim for mental injury. What’s next?
Work Safe QLD has developed resources to help employers better understand mental injury claims and provide effective support to their workers. These resources cover key topics like suitable duties, provisional psychological support, and reasonable management actions, offering guidance to employers navigating mental health challenges in the workplace. Visit WorkSafe QLD to download the fact sheets now.
Become the heart of your community
As you reflect on the role your store plays in your community, consider how you can enhance that impact. By becoming an accessible hub for lifesaving resources, you’re not just elevating your business— you’re contributing to a healthier, safer environment for everyone.
If you’re ready to take this important step, let the MGAIBA team know if you’re interested in an accessible AED and training programs for your team by completing the online form or email admin@mgaiba. org.au.
Together, we can transform our independent stores into pillars of health and safety, ensuring that every Australian has the support they need when it matters most. Let’s keep the beat going—one community at a time.
Yes, I would like to nominate my store to become a recipient of an AED. Click Here
Australia’s #1 Lactose Free Brand
Nurturing your mental wellbeing amid financial stress
The current economic situation in Australia is not only affecting people’s financial well-being but also taking a toll on their mental health. Factors like housing affordability, rising living costs, and limited job opportunities are causing financial stress, leading to various negative consequences for individuals and their families.
When faced with financial hardships, we can often resort to working extra hours or taking on additional jobs to make ends meet. While this can provide a temporary financial boost, it can result in increased stress, overwork, and limited quality time with family members. It can also place added pressure on the entire family unit.
According to a recent article by Life Sherpa, the connection between financial stress, and mental and physical health is undeniable. Financial stress can adversely impact your overall well-being, making it even more challenging to address the underlying financial issues. People might adopt unhealthy coping mechanisms, such as overeating, substance misuse, or isolating themselves from friends and family.
Practical Strategies to Manage Financial Stress
1. Trim Non-Essential Spending: Evaluate purchases carefully and explore cost-effective alternatives to regain control over your budget.
2. Embrace Creativity: Enjoy meaningful activities without overspending—try clothing swaps, meal exchanges, or community events.
3. Seek Professional Guidance: A financial counsellor can offer tailored advice through services like the National Debt Hotline (1800 007 007).
4. Explore Support Options: to your bank, utility providers, or landlord about available assistance.
5. Boost Your Income: If feasible, consider learning new skills or finding supplementary income sources.
Australia partners with DrinkWise to support the How to Drink Properly Schoolies Campaign through member retailers. This campaign is designed to promote safer drinking habits among young people during Schoolies, a period known for high alcohol consumption.
The campaign’s primary goal is to make drinking to get drunk less socially acceptable among young Australians, while encouraging those who already practice moderate drinking to continue doing so. The latest phase, Schoolies Survival Tips, provides practical advice to help young people make responsible choices and have a safer Schoolies experience.
By participating in the campaign, Liquor Retailers Australia member stores contribute to spreading these important messages to young people in their communities. The campaign materials have been tested with the target age group to ensure they are relevant and impactful, reinforcing safer drinking practices during the Schoolies season.
This partnership with DrinkWise is a testament to MGAIBA Liquor Retailers Australia’s commitment to promoting healthier, more responsible drinking habits among young Australians.
2024 Foodland Business Summit and Supplier of the Year Awards
On Thursday, 21st November, MGAIBA was well-represented at the 2024 Foodland Supermarkets Business Summit and Supplier of the Year Awards. Lincoln Wymer, President, Martin Stirling, Director of Legal Services, and Mikaela McKenzie, Director of Member Engagement, attended the event in support of members and newly appointed MGAIBA Board member Salvatore (Sam) Zucco, who is also a Director on the Board of Foodland.
The summit, held at the William Magarey Room at Adelaide Oval, provided a strategic business update on the independent grocery retail sector in South Australia, offering valuable insights into the latest developments and challenges in the industry. It was a great opportunity for MGAIBA to catch up with Foodland members and engage in discussions about the direction of the business.
The day culminated in the prestigious Foodland Supplier of the Year Awards Gala Dinner, which took place at the same venue. The event honoured outstanding contributions to the industry. Congratulations to all the award winners, whose achievements were celebrated in style.
The summit and awards dinner offered a fantastic opportunity for networking and collaboration, and MGAIBA looks forward to continued partnerships with Foodland and other industry leaders in the year ahead.
Romeo’s Retail Group, Joseph Romeo. Credit: Foodland Li, Frankie The Creative
Credit: Foodland Li, Frankie The Creative
Foodland Business Summit 2024 Credit: Foodland Li, Frankie The Creative
Martin Stirling MGAIBA Director Legal Services with Kelly Gibson from Foodland Minlaton
Visit to ACT: Connecting with members and discussing key industry insights
MGAIBA’s recent visit to the ACT provided a valuable opportunity for the team to engage with members and gain firsthand insight into the diverse and dynamic businesses within the network. Martin Stirling, Director of Legal Services, and Mikaela McKenzie, Director of Member Engagement met with several members across different sectors, discussing key industry trends and exploring the unique challenges faced by independent retailers in the region.
The visit began with a meeting at Australian Liquor Marketers, where the team met with Karl Menezes, Branch Manager – Canberra. Karl gave them a comprehensive tour of the Canberra Distribution Centre (below) and shared valuable insights into the nuances of the liquor industry in the ACT. This allowed the team to better understand the local market and the challenges businesses in this sector are currently navigating.
who showcased some of his store’s local produce and locally customised gift offerings. During the visit, the team discussed MGAIBA’s involvement in the recent cost of living enquiry, where Martin, alongside President Lincoln Wymer, represented the views and concerns of independent retailers. This was an important discussion that highlighted MGAIBA’s ongoing advocacy efforts for members.
Next, the team visited Daniel Raad (above) from Cook St Grocer,
The visit concluded with a meeting at Karabar Superbarn, where the team met with Chris Haridemos (above), who recently took over the store. Chris shared his experiences expanding to a second location, and the team discussed both the challenges and benefits of such a move. They also explored the potential impact of the junior wage rate changes currently under review by the Fair Work Commission (FWC), and how it could affect businesses across the sector.
TASTE A NEW KIND OF REFRESHING
It was a rewarding experience for the team to connect with members across various banners, hear about their experiences firsthand, and discuss the issues that matter most. The team looks forward to extending another visit to Canberra to meet with even more members and continue these important conversations.
If you have any achievements or news updates from your store that you’d like to share, or if you’d like to invite the MGAIBA team for a store visit, reach out to mikaela.mckenzie@mgaiba.org.au. MGAIBA is always eager to hear from members and provide support for your business.
IGA VIC Village Meeting: Advocacy and insights for retailers
MGAIBA was recently invited to attend and speak at the IGA VIC Village Meeting held on 10th - 11th October at Crown Promenade. This event, which brought together IGA retailers, suppliers, and industry leaders, provided a valuable platform for MGAIBA to engage directly with members, share advocacy updates, and offer face-to-face employment advisory support.
Welcome and opening remarks by IGA leadership
The meeting opened with a welcome from Belinda Fry, VIC Merchandise & Marketing Manager and Jeff Harper, VIC State Board Chair and MGAIBA Board Director, who welcomed retailers and introduced the day’s agenda focused on growth strategies and industry challenges.
Key advocacy updates and industry challenges
MGAIBA CEO David Inall presented an advocacy update, covering key areas MGAIBA is actively working on, particularly in employment law and other critical issues affecting independent retailers. The update included an introduction to Robbi Kearins, MGAIBA’s new HR Advisor, who will be assisting members with employment-related queries. David also shared updates on MGAIBA’s submission concerning junior employee pay rates, encouraging retailers to contribute evidence to strengthen the case. In addition, MGAIBA addressed ongoing issues around illicit tobacco and rising excise rates, both of which continue to impact the retail landscape and drive MGAIBA’s advocacy efforts.
L-R: Tony Ingpen (IGA Mt Evelyn), Aimee Lyons (MGAIBA Employment Lawyer), David Inall (MGAIBA CEO), Fred Harrison (Ritchies CEO)
Face-to-Face access to employment support
A key feature of the event was the chance for MGAIBA’s employment advisory team to meet members in person, allowing them to answer specific questions and offer advice tailored to retailers needs. MGAIBA’s team was well-represented over the two days, including David Inall (CEO), Mikaela McKenzie (Director, Member
Engagement), Aimee Lyons (Employment Lawyer), Robbi Kearins (HR Advisor), George Kovits (National License Manager), and Nicola Russell (Member Engagement Coordinator).
Breakout Sessions: Retailer-Led discussions on success
Following the presentations, breakout sessions provided an opportunity for retailers to engage in discussions on key topics for success, sharing strategies and addressing common challenges. The day concluded with an interactive Q&A session with all presenters, enabling attendees to gain further insights and ask questions directly to industry experts.
Supplier tradeshow and networking opportunities
Both days wrapped up with a tradeshow, where suppliers showcased products and engaged with retailers and industry leaders. This was followed by an evening of canapés and drinks, creating a relaxed networking environment where members, suppliers, and the MGAIBA team could discuss the day’s highlights and connect further.
MGAIBA was honoured to participate in this event, strengthening our connections with the IGA community and reinforcing our commitment to advocating for independent retailers.
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Support where you need it most
L-R: Luke Keily and Emily Chadwick from Tarwin Lower IGA with Aimee Lyons, MGAIBA Employment Lawyer
Metcash opens new Mega DC in Victoria
Heading
Recently, MGAIBA’s Liquor Retailers Association (LRA) committee members were hosted by fellow member Jeremy Goodale, General Manager for the Southern Region at ALM, at Metcash’s newly constructed Distribution Centre (DC) in Truganina, Victoria. After a productive meeting, the group was given a guided tour of the impressive facility, offering a firsthand look at one of Australia’s most advanced distribution hubs.
The new DC, a $300 million investment by Metcash, spans an impressive 115,000 square metres—making it the largest single-level distribution centre in Australia. To put that into perspective, it’s roughly the size of six MCGs or twelve soccer fields. The facility will service over 4,000 independent stores and wholesale customers in Victoria and stock products from more than 1,900 suppliers.
What does this mean for Independent Retailers?
For MGAIBA members, the key takeaway from this development is the impact it will have on product availability, supply chain efficiency, and the overall competitiveness of the independent retail sector.
The new facility is set to improve the range of products available to independent retailers by providing greater access to Metcash’s Food and Liquor pillars. With the centre now fully operational from 1 November 2024, retailers will benefit from faster, more reliable stock replenishment, as well as an expanded selection of products for their shelves. This is particularly important for retailers looking to offer a more diverse product range to meet the changing needs of consumers.
Metcash’s decision to centralise operations in Truganina also streamlines the supply chain, creating efficiencies that should help mitigate common retail challenges such as stock shortages and delivery delays. With a modern distribution system in place, the centre is designed to handle approximately 23,000 pallets of inventory each week, ensuring that retailers get their products when they need them.
Metcash officially opened its new Mega DC in Truganina, Victoria on Friday, 1 November 2024.
The official opening was launched with the ribbon cut by the Victorian State Treasurer Tim Pallas. Also in attendance were Luba Grigorovitch, State Member for Kororoit, Doug Jones, Metcash Group CEO, Grant Ramage CEO Metcash Food, Kylie Wallbridge, CEO Metcash Liquor, and David Lousick, Development Manager representing landlord Barings.
Mr Jones said: “The opening marks a key milestone for Metcash and I would like to congratulate everyone involved on an incredibly smooth transition from Laverton to this new facility.”
Ritchies announces new store in Hawthorn
Ritchies recently announced the grand opening of its newest Supermarket and Liquor store on Glenferrie Road in Hawthorn. This location is now the closest Ritchies store to the Melbourne CBD.
The store, previously known as Renaissance IGA, is now fully operational under the Ritchies brand, offering a wide selection of quality products to the community.
Four super steps to ensuring your financial wellbeing in retirement
When it comes to superannuation, most Australians want the same things: real value, real service and strong returns.
If you’re looking to join the fund that puts its members first – we can help you take four super steps to promote your financial wellbeing.
1. Make sure you’re in a highperforming super fund with strong, long-term returns and competitive fees
First Super’s Balanced super option, where most of our members have invested their retirement savings, grew member balances by 8.87% in the 23/24 financial year1. This investment return was better than many larger super funds.
While we are pleased with shortterm results, when it comes to super it’s important to focus on long-term performance. Over the
The previous Renaissance IGA team has largely remained in place, bringing their valuable expertise and local knowledge to the newly branded Ritchies store. Their experience will be an asset as the store continues to serve the community under the Ritchies name.
Ritchies plans to implement a DSA system at the Glenferrie Road location in the coming months. This system will streamline inventory
last 10 years, super Balanced has delivered a solid 7.56% return, and pension Balanced has returned 8.05%
2. Check you’re up to date with your super requirements
First Super makes managing your super responsibilities easy, so you can get back to doing what you’re best at – running your business.
Complete the Checklist and chat with an expert afterwards to ensure you stay on top of your commitments - our Business Development Managers can help you with all your superannuation arrangements.
3. Get dedicated support that puts your business first
At First Super, we pride ourselves on delivering quality service that makes it easier for you to meet your super responsibilities. We offer our employers hands-on help through our team of Coordinators. They’re located all around Australia, which means they can tailor their
management and ordering processes, allowing the store to offer a wider range of products and improve service to the local community.
MGAIBA commends Ritchies for their commitment to enhancing the shopping experience in the Hawthorn area, and we look forward to seeing the store thrive and make a lasting impact on the local community for years to come.
approach to your business, and to you and your employees’ super needs.
Whether it’s a site visit from your local Coordinator or Business Development Manager, or a call with our Employer Services Team2 – you can count on us for support when you need it.
4. Join a fund that makes it easy for employers
First Super makes super easy for employers and members alike. We’ll visit workplaces or individuals to deliver super education sessions, and we always keep our employers informed. If you need help with new super rules, or simply to meet your payroll obligations, we’ll be there.
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2024 Annual General Meeting and Industry Breakfast
We had a strong turnout at the recent MGA Independent Business Australia (MGAIBA) Annual General Meeting and Industry Breakfast, held on Friday, 22nd November, at Leonda by the Yarra. The event brought together independent business owners, industry experts, and stakeholders to engage in a morning of networking and insightful discussions.
The day began early with the AGM exclusively for MGAIBA members, followed by the Industry Breakfast which was well attended by suppliers and key industry leaders. Attendees enjoyed a hot breakfast while hearing from our keynote speakers, David Littleproud MP and Dr. Adam Triggs.
Littleproud shared his insights from his extensive experience in small business and agribusiness, emphasising the pivotal role of independent businesses in job creation and economic development. Dr. Triggs provided valuable perspectives on macroeconomics and the impact of competition, a topic particularly relevant to the independent sector.
MGAIBA extend our sincere gratitude to our corporate sponsors for their ongoing support, which plays a crucial role not only for MGAIBA but also for the broader independent business community. The morning concluded with vibrant networking, leaving attendees inspired and well-connected for the challenges and opportunities ahead.
Thank you to all members and partners who joined us in making the event a success. We look forward to continuing to support and advocate for you and the independent business community.
Photos opposite page L-R: The HON David Littleproud MP, Ross Anile MGAIBA Board Director, Grant Hinchcliffe MGAIBA Board Vice President. Dr. Adam Triggs with Adam Scott. This page top L-R: David Inall MGAIBA CEO with Rohan Pike, Consultant (Illicit Tobacco expert). Photo below L-R: Neil Grant with Tony Ingpen LRA committee member.
Discounted training for MGAIBA members
As a MGAIBA member, you have access to a range of top-tier training opportunities designed to improve compliance, boost safety, and enhance business operations—at discounted rates. Through our partnership with William Angliss Institute, we bring you courses that can help your business run more smoothly and keep you up-to-date with the latest industry standards. Here are some of the key offerings:
Food Safety Training
An online course for retail staff in food preparation and service. It ensures compliance with food safety regulations and hygiene standards.
Responsible Service of Alcohol (RSA)
This course helps staff understand their legal obligations when serving alcohol, ensuring compliance with local regulations.
WHS & Staff Performance Training
Focuses on workplace health and safety, hazard identification, and building a safety culture to improve staff performance and business efficiency.
Finance & Governance Training
Aimed at business owners and managers, this course sharpens skills in financial management and governance, ensuring better decisionmaking for the future.
These courses offer great value with MGAIBA member discounts. For more details and enrolment, visit our training page on the MGAIBA website. Take advantage of these resources to help your business thrive.
Transform your Deli and Bakery operations with UNOX
In today’s competitive retail environment, the wellbeing of small businesses is essential. Retailers are always looking for ways to reduce stress while improving efficiency and boosting sales. The UNOX BAKERTOP oven is the perfect solution for delis and bakeries. With 60% more capacity than other 1/1 GN size ovens, the BAKERTOP enhances your production capabilities and streamlines daily operations.
Investing in new technology helps you tackle everyday challenges. UNOX offers ovens and services designed to meet high standards of quality and performance. The BAKERTOP MIND.Maps™ PLUS models give retailers complete control over the baking process, allowing for creative freedom. These ovens support repeatable processes, saving time and cutting costs so your team can focus on delivering quality products to customers.
With UNOX’s MIND.Maps™ technology, you can easily adjust temperature, humidity, and airspeed using a simple visual display. This boosts productivity and builds confidence in the kitchen, letting retailers try out new recipes without fear of mistakes.
Proudly used by Australia’s leading independent supermarkets and convenience stores, the UNOX BAKERTOP shows how quality and innovation can work together. Consider making the switch today and see how UNOX can help your retail business thrive.
Speak to your Pernod Ricard Account Manager to unleash Skrewball in your store today!
Negotiating trading hours
MGAIBA leasing service partner, Your Leasing Co., offers valuable insights on retail trading hours, extended trade charges, what to expect and what to negotiate.
Watch Kelly’s helpful video NOW>>
Remember, Your Leasing Co. is offering a complimentary Lease Review worth $2,500 for you. This is a fantastic chance for you to uncover potential savings on rent and add value to your upcoming Lease renewal.
Feel free to reach out to the YLC team at 1800 888 479 (option 2) or via email at info@yourleasingco.com.au
It’s as simple as sending them a copy of your Lease Agreement and they will do the rest!
Kelly Cunningham Co-Founder, Your Leasing Co.
New report launches blueprint for a greener Australian housing future
On October 18, the Frame and Truss Manufacturers Association (FTMA), alongside Wood Products Victoria, the Gippsland Forestry Hub, and the Department of Agriculture, Fisheries and Forestry, launched a transformative report, Steps Towards a Greener Future. This report explores the critical role of sustainable forestry in helping Australia achieve its environmental and housing goals.
Key Insights from the Report
Steps Towards a Greener Future includes 23 wellresearched recommendations designed to guide Australia towards its dual goals of achieving net-zero emissions by 2050 and constructing 1.2 million new homes as set out in the 2022 National Housing Accord. The report’s central themes are:
Sustainable Forestry: Encouraging better management of Australia’s forests to meet timber demand.
Carbon Capture: Highlighting the carbon storage potential of timber products.
Offsite Prefabrication: Promoting engineered wood to increase construction efficiency.
Building with Timber: Emphasising the report’s key message: “If we can build with timber, we must.”
Addressing Environmental and Housing Needs
The report comes as Australia ramps up efforts to cut greenhouse gas emissions, recognising that the construction sector is a significant contributor. It offers a roadmap for how the industry can align with global sustainability standards while meeting domestic housing demands. The recommendations stress the
importance of timber in reducing carbon emissions and encourage both federal and state governments to follow the lead of international counterparts.
The Bigger Picture: A Call for Change
The report doesn’t just focus on immediate environmental benefits but aims for a generational impact on the construction industry. It calls for a shift in building practices, advocating for a circular economy approach that considers the entire lifecycle of materials—from sourcing to disposal.
For more details, contact Wood Products Victoria or FTMA directly.
THA Industry Breakfast 2024: Insights for a Sustainable Future
On 25th October 2024, Timber & Hardware Australia’s (THA) Industry Breakfast in Melbourne brought together industry leaders to discuss the key challenges and opportunities facing the timber and construction sectors. The focus was on housing demand, sustainable construction, and adapting to regulatory changes.
A View on Timber Supply and Housing Demand – Tim Woods, IndustryEdge Pty Ltd
Tim Woods, Managing Director at IndustryEdge, opened with an analysis of timber’s role in meeting Australia’s intensifying housing demand. Citing Australia’s burgeoning population and shrinking household sizes, Woods painted a clear picture of why timber demand will continue to escalate. By 2034, Australia’s population is expected to exceed 31 million, and, with smaller households on the rise, the nation will require thousands of additional dwellings annually.
However, as Woods pointed out, Australia currently builds about 33,000 fewer homes than needed each year. This shortfall not only places pressure on the housing market but signals a coming bottleneck in timber supply. With a forecasted tightening in global timber supplies, it’s likely that timber prices will rise as supply constraints meet surging demand. Woods urged industry members to prepare by securing diversified supply channels and investing in domestic timber production.
A Greener Future through Sustainable Construction – Boris Iskra, Wood Products Victoria
Boris Iskra, Technical Advisory Support for THA and a representative of Wood Products Victoria, addressed the pressing need for sustainable construction practices. With the federal government’s commitment to net-zero emissions by 2050 and its ambitious target to build 1.2 million new homes within five years, Iskra underscored the role of timber in achieving these goals.
Iskra introduced the “Future Framing Collaborative Project,” a pioneering initiative aimed at enhancing lightweight timber-framed construction. The project seeks to modernise standards that have not seen significant updates in nearly 25 years, focusing on developing better resources for builders and architects. The goal is to make timber an even more attractive option for low-rise construction, providing cost-effective and sustainable alternatives to traditional materials while addressing housing shortages.
Beyond timber framing, Iskra emphasised that sustainable construction requires industry-wide collaboration, innovation, and a shift toward materials with low environmental impacts. This project serves as a blueprint for how the industry can both meet regulatory requirements and embrace eco-friendly building solutions.
Navigating New Industrial Relations – Martin Stirling, Timber & Hardware
Australia
Martin Stirling, Director of Legal Services at THA, delivered a crucial update on recent changes in industrial relations that will impact the timber and construction sectors. Effective from December 2023, these changes redefine several employment practices, including criminalising wage underpayments and providing stronger protections for casual workers. Stirling emphasised that the new regulations highlight the importance of adapting employment practices to align with evolving workplace rights and employee protections.
Stirling encouraged businesses to prioritise compliance, especially in light of upcoming changes such as the “right to disconnect” for employees and expanded definitions of employee and employer roles. As he pointed out, navigating these changes will require both diligent oversight and adaptability, allowing businesses to foster a fair, supportive workplace while reducing the risk of costly legal issues.
Moving Forward Together
The 2024 THA Industry Breakfast reinforced the industry’s commitment to sustainable growth and adapting to change. As Mikaela McKenzie, THA’s Director of Member Engagement, stated, “Events like these are vital for keeping our industry informed and connected.” Through innovation and collaboration, the timber and hardware sector is ready to meet the challenges of tomorrow.
LRA Industry Update & End of Year
Wrap Up
This year’s Liquor Retailers Australia (LRA) Industry Update and end of year drinks brought together industry professionals, members, and suppliers for an engaging evening of reflection, updates, celebration.
Kicking off the event, MC Jeremy Goodale (below left), General Manager of the Southern Region for Australian Liquor Marketers, offered a comprehensive overview of the year’s key developments and priorities for the industry.
2024 Liquor Retailers Australia committee: L-R: Tony Leon, Tony Ingpen, George Kovits, Jeremy Goodale, Karl Loh, Michael Reddrop behind Tony Bongiovani, and Shane Vella. Absent: Adrian
Angelo Giannetta, and Nick Cook.
Martin Stirling, Director of Legal Services at MGA Independent Businesses Australia (MGAIBA), provided a critical update on the upcoming industrial relations changes. His presentation highlighted significant developments such as new definitions of employment, the right to disconnect and proposed changes to junior wage payments, preparing members for what lies ahead.
Tony Ingpen, (image left, on right) owner of IGA MT Evelyn and representing the LRA Committee, shared insights into the group’s work and major advocacy achievements. He touched on pressing liquor industry challenges, including efforts to oppose big box retailers, and the ongoing push for national consistency in liquor licensing and RSA certification.
David Inall, Chief Executive Officer of MGAIBA, addressed one of the industry’s most persistent concerns—illicit tobacco. His discussion reinforced the association’s unwavering commitment to advocacy around excise reforms, fair competition, and the reduction of illegal practices that undermine retailers.
Ricci,
The evening included a heartfelt tribute to George Kovits, National Licensing Manager for MGAIBA, in recognition of his extraordinary career. With decades of experience in the industry and 11 years of dedicated service to MGAIBA, George’s contributions have profoundly shaped and supported independent retailers across Australia. As he prepares to retire at the end of the year, we extend our deepest gratitude and best wishes as he embarks on the next chapter of his life.
As the night concluded, attendees raised their glasses to toast another year of collaboration, resilience, and progress. Thank you to all who joined us and made the event such a success. We look forward to continuing our work together in 2025!
Legislative changes on the sale of knives and other ‘controlled items’
Photos: Guests celebrating the year that was and raised a glass in honour of George Kovits and his dedicated service to the industry.
