WELCOME TO INGRAM MICRO Achieving our goals together
2
Achieving our goals together
WELCOME TO INGRAM MICRO As a UK market leading IT distributor that operates both locally and globally, saying that the customer comes first is not difficult. But what we say is demonstrated through our actions. At Ingram Micro, we bring you the broadest range of products from all major vendors at the best value price, delivered when (and where) you need them. This is only a small part of what Ingram Micro can offer you, with a range of sales, profit and development opportunities designed to grow your business. You can read more about Ingram’s extensive portfolio of products and services on the following pages and discover how we can help support your business. Thank you for your partnership I look forward to working together.
Brent McCarty VP & Chief Executive - Ingram Micro UK & Ireland
3
Achieving our goals together
CONTENTS 5
4
Ingram Micro Global
7
Ingram Micro UK Overview
Professional Services
10
Mobility Lifecylce Services
14
6
Web & Ecommerce
15 FAQs
12
Agency Ingram Micro
Technology Solutions
8
Commerce & Fulfilment Solutions
9
Cloud Services
13
Financial Services
16
Important Contacts
Achieving our goals together
INGRAM MICRO UK OVERVIEW
VICE
ES
S
YC FEC
L I TY & LI
D N
T
ME
RCE
MOBI
UST
IL & FULLF
ME
C X ALLIAN
S
TR
E R V I CE
C
OM
TING S
OU TECHNO LO G Y SOLUTI O NS
RKE
E
R SE
A L S E RV I C
MA
L
CI N A IN
CL
LTY P R O G RA M
F
YA O L
4
E
5
Achieving our goals together
INGRAM MICRO GLOBAL What you need to know‌
Operating in 38 countries in 6 out of 7 continents 122 distribution centres worldwide Serving over 200,000 customers 62 on the 2015 Fortune 500 Representing approximately 1,700 suppliers Over 12.8 mllion sq ft of warehouse space worldwide
Ingram Micro delivers a broad spectrum of technology and supply chain services to businesses around the world. Founded in 1979, Ingram Micro’s role as a leader and innovator ensures it remains at the forefront of the global technology marketplace, bringing the latest products and services to market and finding new ways to bring value to its customers.
We pledge to dedicate all of our experience and talent to bring the promise of technology to life for each of our customers
6
Achieving our goals together
TECHNOLOGY SOLUTIONS Volume Our broad-line volume business underpins the Ingram Micro brand, focusing on providing competitive pricing, stock availability and next day logistics across a wide product range. At Ingram Micro we believe that the current technology industry favours distributors with a broad product portfolio, specialised advanced technologies, strong partner relationships and wide geographic reach. Advanced Solutions This division is focused on providing solutions including technical expertise and professional services through a range of market leading manufacturers from HP Data Centres to Cisco high-end networking. As an Ingram Micro reseller you can leverage all the benefits of being part of a global distributor including our expertise, dedicated service and genuine end-to-end solutions approach. Data Capture/POS A specialist division for auto ID/data capture, point-of-sale and mobile computing products. On-going product development and technological advances continue to create new applications for these products which is why we have dedicated sales and support teams based in Bracknell. With the DC/POS division you have a single source for these specialist products alongside all the complementary technologies you need to build your business and gain a competitive advantage.
As an Ingram Micro reseller you can leverage all the benefits of being part of a global distributor including our expertise
7
Achieving our goals together
PROFESSIONAL SERVICES Introduction
Ingram Micro provides a comprehensive suite of services across a wide range of products and solutions to support our customers. The objective of our PRIME strategy is to help our customers every step of the way, provid when our customers need more resources or enabling them to develop new areas.
Engagement
For a quotation or more information on Professional Services, Maintenance contracts or Support Desk services, contact our services sales specialists directly on 0871 973 3616 or email ukservices@ingrammicro.co.uk. You may be asked to complete a service enquiry form to help us match the right service to meet your needs.
Plan
Requisition
Implement
Manage
Enable
Plan the solution and services clients need to transform their business
Order the IT products your clients need as and when they need them.
Configure and build as your clients need to manage their business.
Protect clients with DR, upgrade and maintenance. Alternatively, outsource non critical services.
Train people to sell and support new technology areas. “TransVARmation�
Discovery Assessment Workshop Capacity Plan Design
Procurement Order Management Scheduling Financing
Rollout Integrate Commission Configure Migrate
Maintain Monitor Manage Upgrade Disposal
Train & Educate Advise Cloud Transformation Channel Development Marketing
Professional Services line card Project Rollout, Install to desk, disposal services. Audio Visual, Digital Signage. STORAGE
BACKUP
NETWORKING
HP 3PAR, EVA, P4000, D2D HDS, EMC, NetApp Storage Assessment Storage Essentials Continuous Access
HP Data Protectore Veritas NetBackup Backup Exec Tivoli CA
Switches and Routers Firewall and security Unified Communications Wireless Watchguard
VIRTUALISATION
SOFTWARE
SERVER
Citrix VDI VMWare Vsphere and VMView Microsoft HyperV Platespin Veeam HP virtual machines
Microsoft Exchange, Sharepoint Microsoft SCOM, SCCM OpenView Microsoft SQL Oracle Software Asset Management
Converged Infrastructure Bladesystems Windows Server, Unix, Linux, MAC System Management Assessment and capacity planning
8
Achieving our goals together
COMMERCE AND FULFILMENT SOLUTIONS World-class scalable forward, reverse and logistics services platform Ingram Micro Commerce and Fulfilment division provides infrastructure to support the growth of over 200,000 retailers and resellers. With 122 distribution centres across 38 countries and the power of an award-winning SaaS technology, we provide order fulfilment, drop ship and returns solutions with access to the unique growth opportunities. Our expert teams and systems enable operational excellence which in turn, drives increased fill rates, decreased inventory, and quick responses to changes in customer demand. Let’s discuss how we can work together to meet your business needs. Call us today on xxxxxxxxx
200,000
retailers and resellers
122
distribution centres
38
countries
We provide order fulfilment, drop ship and returns solutions with access to the unique growth opportunities.
9
Achieving our goals together
CLOUD SERVICES Ingram Micro is a master Cloud Service Provider (mCSP), offering access to a global marketplace, expertise, solutions and enablement programs. Global Reach Ingram Micro Cloud (IMC) continually expands its cloud offerings into the company’s global footprint, offering partners the opportunity to scale globally, in a quick and cost-effective manner. Processes Processes addressing areas from research and selection to onboarding, management and billing are provided to simplify your success in the cloud. People Partners can leverage 30 cloud-dedicated Ingram Micro UK employees who are specialists in cloud marketing, sales, operations, service delivery and support.
IMC Marketplace An ecosystem of buyers, sellers and solutions that enables partners and professionals to configure, provision and manage cloud technologies with confidence and ease. • Identify best-fit cloud solutions from a portfolio of solutions • Purchase and activate cloud solutions • Configure and manage solutions for multiple end customers • Download unified billing data
0871 973 3060 cloud@ingrammicro.co.uk www.ingrammicro.cloud.co.uk @IMCloud_UK
10
Achieving our goals together
MOBILITY LIFECYCLE SERVICES Mobility
Previously known as Brightpoint, the IM Mobility division is a leader in wireless device lifecycle services and provides a full suite of end-toend supply chain and customisation solutions. Our global reach and expertise enable us to relentlessly pursue ways to drive efficiency, scalability, flexibility and transparency for our customers, putting the device at the centre of a new kind of value chain.
11
Achieving our goals together
MOBILITY LIFECYCLE SERVICES Regeneration Services ranging from Trading, BuyBack, B2C Recycling to Asset Recovery and reuse.
IT Asset Recovery & Disposition Recovering value from redundant electronics with guaranteed data erasure as part of the services.
Returns Avoidance & Technical Call Centre Available across multiple touch points, including online and call centre in B2B and B2C business environments.
Insurance Services Full insurance programs available to operators, manufacturers, retailers and resellers. This is supported by call centre, third part administrator, repair & replacement solutions.
Mobile Repair & Logistics Industrial Reverse Logistics platform with multi OEM accredited mobile phone repair capacity. We offer sameday repair focusing on customer satisfaction by minimising the time without your device. Infrastructure & Connected Home Services Forward and Reverse Logistics services including configuration, support and repair services for internet connected devices, such as modems, set top boxes and smart meters.
Original Design Manufacturer – ODM Full product supply capability, including bespoke design, colour and branding. Enterprise Managed Services Bespoke services that include product support, customer helpdesk, asset tracking, repair and insurance services. Designed from the ground up to the customer’s specific requirements.
Returns Avoidance & Technical Call Centre
Mobile Repair & Logistics
Regeneration
Infrastructure & Connected Home Services
IT Asset Recovery & Disposition
Forward Logistics For Operators
Original Design Manufacturer ODM
Enterprise Managed Services
12
Achieving our goals together
AGENCY INGRAM MICRO We simply plan, create, execute AGENCY Ingram Micro is born out of one clear desire – to make it easy for every one of our customers to sell IT solutions. Whether you are just starting out in business, or an established IT powerhouse, our near 20 year experience in IT Channel Marketing means that we can help you communicate your value out to new and existing customers, in a variety of exciting and innovative ways. Our understanding of manufacturers, solution providers and unique vertical markets means that we act on a brief immediately with no need to get to grips with the solution‌ www.agencyingrammicro.co.uk Why not give us a call on 0871 973 3996 or email dean.wootton@ingrammicro.com and arrange a meeting.
13
Achieving our goals together
most scalable multi-channel fulfilment solutions to a wide range of industry and product leaders. By leveraging Ingram Micro’s core assets and more than 30 years in order management and fulfilment, along with the advantage provided by our global network of 100 distribution centres, IML sets the standard for third-party logistics (3PL), business solutions and services as the authoritative logistics expert.
chain expertise allows your business to e and grow. And when it grows, we will scal meet your needs. No other 3PL scales lik can. It’s that simple.
We help our customers gain a competitive advantage with a wide range of services unequalled by other national distributors or thirdparty logistics providers. Whether your business
• Increase operational efficiencies
Why Ingram Micro Logistics? • Improve your margins and profitability
• Compress order fulfilment lead times • Scale to meet seasonal demand spikes
CREDITBUILDER+ How do you grow your business while looking after your cash flow...? Our CreditBuilder programme is designed to support businesses like yours, stimulating growth and boosting confidence. Starting at a modest £10K you can build to £100K+ over a 10 month period, to take advantage of this offer payments need to be made by direct debit. Take advantage of this offer - visit https://uk-new.ingrammicro.com/Pages/ BecomeAResellerCreditBuilder.aspxCorporate_Main_View_Credit_Builder. asp to download the Direct Debit form.
Finance
How do you grow your busines after your cash flow...?
Our CreditBuilder+ programme is designed to support b like yours, stimulating growth and boosting confidence, taking you from a modest £5k limit to £100k+ over a 12 month period.
For more information contact us on: 0871 973 3837 or email creditbuilder@ingrammicro.co.uk Building business, loyalty and confidence
For more information contact us on:
0871 973 3837 • creditbuilder@ 0871 973 3000
14
Achieving our goals together
WEB AND ECOMMERCE Ingram Micro Ecommerce Offerings:
FTP • Price and availability including stock in the channel feeds • Customer quoting tools – Quoteworks, Quosal ETO • Email to order • Electronic transfer of customer purchase order to sales order with confirmation Personalised dispatch advises • Ability to add customer logo’s to deliveries XML • Customer outbound invoices, orders, pricing, availability, dispatch notices • Virtual warehousing EDI • Customer outbound invoices, orders, acknowledgment, pricing, availability • Shipment confirmation and dispatch notices • Vendor inbound invoicing, stock and sales reporting, serial numbers and Bid references on sales – enables auto-claiming Web – IM Online • Pricing, availability, product comparison, quoting, configuration tools, web shops • Ordering, order tracking, query and RMA logging • Account statements and administration http://uk-new.ingrammicro.com/
15
Achieving our goals together
FAQ’S Q. How long will it take for my account to be set up? A. Upon receipt of all the relevant documents, all accounts will be opened within 48 hours. Q. Can I have price / product availability before I open an account? A. Pricing cannot be given until your account has been set-up and all relevant documents have been received. Sales are permitted to advise on product availability prior to account being opened at their discretion. Q. How quickly can I start trading once my account is approved? A. You can start trading immediately. Q. Do I have an Account Manager? A. All new customers are looked after by the new business team, Rachel McVey and Katie Hawkins. You can contact them by phone or email - 01908 807 599, newbusinesssme1@ingrammicro.co.uk. Q. How do I place an order? A. Contact your Account Manager or visit our website IM online http://uk-new.ingrammicro.com/.
Q. I haven’t received my password for IM Online A. For security reasons we must send the password in a separate email to a different email address. Your administrator will receive this email. If you do not think your administrator has received the password please contact web.uksupport@ingrammicro. co.uk. Q. Who do I contact if I wish to discuss obtaining or increasing my credit line? A. Credit Risk via the general telephone number (0871 973 3000) or by contacting your account manager who can make the request on your behalf. For any queries on navigating our website IM Online please click here to watch our YouTube tutorials.
16
Achieving our goals together
IMPORTANT CONTACTS Contact Main Switchboard New Business Team Mobility Cloud General Customer Service Credit Builder Web Support Marketing Services
Direct Line 0871 973 3000 01908 807110 / 01908 807599 0870 849 0225 0871 973 3060 0871 973 3940 0871 973 3837 0871 973 3744 0871 973 3996
Email Call or visit uk-new.ingrammicro.com Newbusinesssme1@ingrammicro.co.uk Call or visit uk-new.ingrammicro.com Cloud@ingrammicro.co.uk Customer.services@ingrammicro.co.uk Credit.builder@ingrammicro.co.uk Web.UKSupport@ingrammicro.co.uk Dean.Wootton@ingrammicro.com
Social
Milton Keynes (HQ) Volume and Mobility CBXII West, Midsummer Boulevard, Milton Keynes Bucks MK9 2EA Tel: 0871 973 3000
Bracknell Advanced Solutions & DC/POS Venture House, 2 Arlington Square, Downshire Way, Bracknell RG12 1WA
Crick Customer Service & Logistics Parklands, DIRFT East, Crick, Northants NN6 7EA Tel: 0871 973 3000? Tel: 01788 527000