Carbon Offset Concierge, Dagmara Ava of Bucuti & Tara Beach Resort in Aruba BY C HR I S R YA L L
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agmara Ava, the world’s first Carbon Offset Concierge, puts Bucuti & Tara Beach Resort’s commitment to sustainability and becoming carbon neutral into action. “It is a beacon of sustainability,“ she says of the award-winning property. “I wanted to be part of the solution for this beautiful island, and help inspire other islands and continents to do the same.” Ava also holds the title of chief engineer at the 104room luxury property, which also happens to be the first carbon neutral resort in North America and the first hotel to win a Global United Nations Climate Action award. Owner Ewald Biemans is internationally recognized as a visionary and leader in sustainable tourism. Sustainability and eco-conscious practices don’t deter from providing five-star service, amenities and comfort says Ava. Guests appreciate the property’s efforts and in Ava’s role she educates them on the numerous sustainability programs the resort has implemented, as well as on how they can reduce their carbon footprint to offset airport transfers, flights and island excursions. She explains how easy it is for guests to reduce their emissions and finds most people eager to make an effort. The resort’s eco-focus is often a major reason why people choose to book a stay. Prior to arrival, emails are sent out on the resort’s sustainability practices and when they arrive, guests are provided with additional information. There is a “green” TV channel featuring the resort’s conservation initiatives with tips for conserving water and electricity. Guests can also participate in monthly beach clean-ups and can join the Pack for a Purpose program, which encourages them to save space in their luggage in order to bring essential supplies for a children’s home in need. The resort also offers a program wherein guests can adopt an island dog or cat in need of a loving home.
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Bucuti & Tara takes a team approach for their concierge services. Ava fills the role on the carbon offset side as well as conducting yoga classes, while Simone van Bokhoven is one of the Personal Concierges assigned to each guest. In addition, Madeline Fernandez assists honeymooners and couples in setting the romance bar high as the specialized Romance Concierge. Bucuti & Tara Beach Resort combines romance, nature-based activities and pampering with sound environmental practices. Here are the concierge team’s recommendations for a memorable holiday in Aruba.
