Park Hyatt Mobile App, HYATTI

H YAT T I Workshop 2: HYattitude - HYATTI Thursday 6th December 2012 Project Leaders: Stefano Cardini, Chiari Bossili, Elena Pacenti and Claudio Moderini By: Jenai Kavarana MA,VISUAL BRAND DESIGN

hyatti the secret society of park hyatt

Secret Societies For centuries a selected few have formed and joined secret socities around the world.They reap the benefits of the group and have symbolic and recognisable logos.

hyatti project overview

Hyatti is a mobile phone application that uses an ambigous code that is designed to look like art rather than your run of the mill code. It is essentially meant to be ‘your life’ during your stay at any of the Park Hyatt hotels around the world as you are able to control everything with the scan of a code and the tap of your finger...

hyatti overview

CODE HYATTI ELEGANT E L ITE E X C L U SIVE

S ERV I C E / BRANDING

L U X U RY SPECIALITY I N N O VAT I O N

WOW EFFECT CO M FORT I N TE L I G E N CE EASE / EFFORT TI M I N G

HI D D E N CO D E SCA N N I N G

I N T ER A C T I V E

hyatti name meaning / application idea

‫حيايت‬

my life hayatımın

HYATTI Hyatti translates as my life in Arabic and Turkish which describes this app perfectly as it will guide the user’s life during their stay at Park Hyatt no matter where they are in the city/ world.

hyatti code design

The code is meant to be technical containing some information without looking like the codes we are so used to seeing. I used the Travertine marble as inspiration for the texture of the code.

hyatti code placement / hyatti selects

The code can be put into any surrounding: store walls, doors, furniture, objects etc.The code can be stitched, burnt, printed...

hyatti Function

hyatti hyatti selects

Park Hyatt’s alliances will now be categorized as being part of Hyatti selects.

This will be to help guide the user to selected hotspots from culture to parties and everything in between. This will be linked to a website like TripAdvisor so Hyatti selects the best options and alerts the user according to their preferences.

S TO RY B OA R D S

THE NINOS

hyatti story board 1 -the ninos

First time users, Mr. and Mrs. Nino from Greece have booked a PRESTIGE SUIT with an adjoining room for their two children Nick and Nina and have downloaded the Park Hyatt - HYATTI application onto their iPhones so that they are able to access the amenities through the application and the ‘secret’ codes around their room, hotel and city.

Their driver hands them an information booklet about how to unlock the secret codes and how to use the app. Mr. Nino begins using the application in the car on the way to the hotel and sets everything up according to their preferences. He is able to connect to both rooms.

Hyatti allows the Nino’s to check in on the go so that they can go straight to their rooms upon reaching the hotel.This allows the hotel to know exactly who is coming in and when as well as their preferances and personal issues such as allergies (Hyatti cloud)

WELCOME

CHECK-IN

PERSONALIZE

ROOM

HOME

CHECK-IN

PERSONALIZE

ROOM

HOME

CHECK-IN

PERSONALIZE

ROOM

EXIT

FIRST NAME

LAST NAME

ROOM COLOUR

ROOM FRAGRANCE

Send a bell boy to help unpack luggage into closet

23 EMAIL

Notify via mobile

ROOM TEMPERATURE

MOBILE

UNPACKING SERVICE

ROOM TEMPERATURE

Notify via email

SIGN UP

S AV E

S AV E

S AV E

H YAT T G O L D

SKIP

MENU

MENU

Enter personalized information

Personalization options

Adjusting room temperature without having to physically be there

Unpacking service where a bell boy will help you unpack your bags

SUCCESSFUL PROCEED TO YO U R S U I T

#371

UNLOCK

Once they reach the hotel the bell boy follows the Ninos into their now personalized room to assist them with unpacking.

Hyatti enables the family to unlock their rooms by using the app so that they do not need to fuss around with locks and keys.

This feautre can be extended into areas such as the spa for sections that are for hotel guests only.

MY ROOM

MY ROOM

MENUS

MY HOTEL

MY CITY

MY ROOM

MY HOTEL

MY CITY

MY ROOM

MY HOTEL

MY CITY

ACTIVE OBJECTS

PA N OR A MIC VIEW

SC AN C ODE

PANORAMIC V IE W

SC AN C ODE

MY HOTEL

MY CITY

Simple three main sections

ROOM SERVICE

MINI-BAR

HOUSE KEEPING

LAUNDRY

‘My Room’ main options page

Ability to choose panoramic view (in app) or scanning the code using the camera

Selecting the panoramic view option to view room in app

The ACTIVE OBJECTS around the room can be accessed through a virtual panoramic display.

Mr. Nino wants to adjust the light settings and after clicking on the light he wants to adjust on the panoromic display he is able to change the brightness by simply scrolling up and down on an active icon.

Mr. Nino scans the code in the shower to control temperature, steam options, music syncing options etc. so that he can have a personalized shower ready for him before he enters the cubicle.

While Mr. Nino is in the shower, Mrs. Nino orders lunch for everybody using the ‘Room Service’ section of the app.

R O O M S E RV I C E

BREAKFAST

LUNCH

SNACKS

PREFERANCES V E G E TA R I A N VEGAN P E S E TA R I A N HINDU HALAL

MAINS

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

DIABETIC

Loreum Epsum

€10

Loreum Epsum

€10

LACTOSE FREE

Loreum Epsum

€10

Loreum Epsum

€10

GLOUTEN FREE

Loreum Epsum

€10

Loreum Epsum

€10

ALLERGIC TO NUTS

Loreum Epsum

€10

Loreum Epsum

€10

OTHER

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

Loreum Epsum

€10

S AV E SKIP

Room Service main page

ALL DAY

JAIN

KOSHER

R O O M S E RV I C E

DINNER

Room Service personalization options

SUCCESSFUL YO U R O R D E R W I L L B E I N YO U R RO O M I N A P P ROX I M AT E LY MINUTES 20

PROCEED

Room Service Menu (black options are the ones that are personalized)

Success! Tell the client how long the meal will take to arrive in the room

We can not forget about Sasha the Nino’s pet pug. She will be looked after by theVID program where Mrs. Nino is able to send her to doggy day care and is also able to order special doggy Room Service so the whole family is truly looked after.

VA L E R I O D O L C E

hyatti story board 2 -valerio dolce

Mr. Valerio Dolce, a successful young entrepreneur has been a loyal member of the Hyatt group and is a member of the Hyatt Gold Passport scheme. As he has been using HYATTI for a few years, the application lets him login and save his calendar of choice to the system so that he is able to have a think free holiday in between his business meetings.

SUCCESSFUL PROCEED TO YO U R S U I T

#520

UNLOCK

As Mr. Dolce is an experinced user he did not have to check in, but login and confirm details. He was also able to upload his calendar via Gcal, iCal or any other supported calendar format so that Hyatti is able to suggest how he should spend his free time according to what she already knows about his preferences and saved Hyatti data history.

MY ROOM

MY HOTEL

DINING

MY CITY

SPA

MY ROOM

MY HOTEL

V UN

MY CITY

LA C UP OLA

SUCCESSFUL PREORDERED TA B L E F O R O N E TO DAY 1 3 : 0 0

PARK B AR

GYM

CONCIERGE

A P P ROX I M AT E T I M E TO VUN 45 MINUTES

DEH OURS

ACTIVITIES

G E O TAG G I N G

G E O TAG

Pre-order personalized menu and reserve

Restaurant uses geo-tagging to determine the time it takes to get reachVUN

MAPS

‘My Hotel’ main menu page

Hotel Dining Options

Ability to check intoVun by using the code on the table - this alerts staff where the client is seated

H YAT T I S E L E C T S - FA S H I O N

M HYATTI Y R ALERT! OOM

BILL WAT E R S TA RT E R SPECIAL MAINS D E S S E RT COFFEE

€04.00 €06.00 €10.00 €17.00 €09.00 €07.00

TOTA L

€53.00

YOU ARE NOW FREE UNTIL 5PM TODAY

O MO E TEL M Y HH

A 15% manditory service charge has been added to your bill

SUGGESTIONS

CREDIT CARD CREDIT TO ROOM

Vun Bill - options to pay using credit card or hotel credit

AROUND ME

DISMISS

MY CITY

Hyatti alerts Mr. Dolce that he is free until 5pm and is able to suggest activities

Circle on the map around Mr.Dolce’s current location to choose how far he is willing to go.The top bar shows a list of Hyatti selects brands

2 versions of maps avaible, easiest way of getting to Prada (selected Hyatti selects)

H YAT T I S E L E C T S - FA S H I O N

H YAT T I S E L E C T S - FA S H I O N

SUCCESSFUL

H YAT T I S E L E C T S - FA S H I O N

RECEIPT

CHECKED INTO

P R A DA

63/65GALLERIA VITTORIO EMANUELE II MILANO GALLERIA VITTORIO EMANUELE II, 20121, MILANO

PRADA TRUNK

€2350.00

VAT 1 7 . 5 % T O TA L

€411.25 €2761.25

H YAT T I S E L E C T S - FA S H I O N

SUCCESS RECEIPT EMAILED T H A N K YO U F O R YO U R PURCHASE

A L E RT S TA F F

CREDIT CARD

GIFT WRAP

ACCESS WISHLIST

CREDIT ROOM

SEND TO ROOM

CONTINUE

CONTINUE

P R A DA B A S K E T HOME

CREDIT CARD CREDIT TO ROOM

Checks into the Prada store using the code on the door connects him to their server

Prada’s online store shows him his online wishlist and basket

Able to pay for the bag using stored credit details

Requests Prada to deliver his bags to his hotel room

Whilst walking past points of interests Hyatti alerts Mr. Dolce that this maybe something he is interested in.

ROMEO AND JULIET

Friday 7th Dec

€100

Saturday 8th Dec

€100

Friday 7th Dec

€100

Saturday 8th Dec

€100

Friday 7th Dec

€100

Saturday 8th Dec

€100

Sunday 9th Dec

€100

Monday 10th Dec

€100

Sunday 9th Dec

€100

Monday 10th Dec

€100

Sunday 9th Dec

€100

Monday 10th Dec

€100

Tuesday 11th Dec

€100

Wednesday 12th Dec

€100

Tuesday 11th Dec

€100

Tuesday 11th Dec

€100

Wednesday 12th Dec

€100

€100

Thursday 13th Dec

€100

Friday 14th Dec

€100

€100

Saturday 15th Dec

€100

Sunday 16th Dec

€100

HYATTI ALERT! €100

Wednesday 12th Dec

YOU HAVE A DINNER BICE AT 9PM ON Thursday 13th Dec €100 14th Dec MONDAY 10THFriday DECEMBER

Thursday 13th Dec

€100

Friday 14th Dec

€100

Saturday 15th Dec

€100

Sunday 16th Dec

€100

Saturday 15th Dec

€100

Monday 17th Dec

€100

Tuesday 18th Dec

€100

Monday 17th Dec

€100 Tuesday 18th Dec BACK

€100

Monday 17th Dec

€100

Tuesday 18th Dec

€100

Wednesday 19th Dec

€100

Thursday 20th Dec

€100

Wednesday 19th Dec

€100

€100

Wednesday 19th Dec

€100

Thursday 20th Dec

€100

Sunday 16th Dec

Thursday 20th Dec

DISMISS BUY TICKETS

Teatro Alla Scala - main page

CONTINUE

Choosing tickets, chooses Monday 10th December 2012

Friday 21st Dec

€100

Saturday 22nd Dec

€100

Hyatti alerts Mr. Dolce that he is not free that night

CONTINUE

Ability to choose another date and chooses Tuesday 11th December

MY ROOM

MY HOTEL

MY CITY

MY ROOM

MY HOTEL

MY CITY

BUBBLE BATH MENU MENUS

MY ROOM

MY HOTEL

MY CITY

B U B B L E B AT H M E N U

ACTIVE OBJECTS FILL TUB

T E M P E R AT U R E

GOOD MORNING MENU ROOM SERVICE

FRUIT BASKET

MINI-BAR WINE SUGGESTION

G E O TAG

GOOD NIGHT MENU HOUSE KEEPING

LAUNDRY

‘My Room’ main page, selects ‘Menus’

‘Menus’ main page, selects ‘Bubblebath Menu

Mr. Dolce is able to organize and fill the perfect bubblebath without being there physically

MY ROOM

MY HOTEL

MY CITY

GOODNIGHT MENU

SUCCESSFUL TURN OFF LIGHTS

GOODNIGHT SWEET DREAMS CIAO

C L O S E C U RTA I N S

SET ALARAM

BREAKFAST

N E W S PA P E R

Mr. Dolce scans the code on the bed to view options

‘Goodnight Menu’ main page, ability to adjust saved settings (alarms, breakfast order).Turns off all lights and draws curtains

What better way to get ready for bed than to make the room do it for you?

THE BEST WAY TO PREDICT THE FUTURE IS TO CREATE IT

The future potentials of this app are endless as the client data keeps growing and the technology is getting stronger and faster.

This app will not only be the future of Park Hyatt, but will set the example for their example making them the pioneers in innovation.