Booking Conditions

Enquiries – just contact our office at Liveridge Hill, Henley-in-Arden (on the Birmingham Road, A3400 north of Henley) or an appointed Travel Agent.

Great Breaks Booking – For a provisional booking, a simple telephone call is all that is needed. We will hold places for you without obligation for 7 days. (Please note:Provisional bookings will be cancelled automatically if payment is not received within 7 days).

Confirmation of Booking – In order to confirm your booking, we require a £50 per person deposit within 7 days. Once received we will send you your Great Breaks confirmation, the number and location of seats booked and confirmed departure time. Your final balance will be due 8 weeks prior to departure.

Methods of Payment – All normal methods of payment, including cash, cheque, by debit and credit card and by telephone or by post are acceptable. PLEASE MAKE CHEQUES PAYABLE TO: ‘Johnsons (Henley) Limited’

Cancellation by the Company – Should circumstances arise where, due to less than 20 bookings, we are forced to cancel a Great Break holiday all monies paid by all passengers for that particular excursion will be refunded and following that the Company shall be exempt from any further liability.

Cancellation by the Passenger – You may cancel your Great Break holiday at any time and provided that we receive notice of cancellation within 56 days (8 weeks) of the departure date, then we will refund you the value of the break, less a £20 cancellation charge and the value of your travel insurance premium. No refunds can be given for cancellations made less than 56 days prior to departure. You may be able to claim back the cost of your Great Break (less the insurance premium and the insurance excess charge) through your travel insurance which can be purchased at the time of booking.

For all other terms and conditions please refer to the Trading Charter.

Travel Insurance – is available on all of our Great Breaks Prices commence from just £23.00 per person

Inclusions – The ‘Your Holiday Includes’ section on each page highlights those entrances/admissions that are included within your Great Break price. All other admissions and lunches are not included.

Hotels – Porterage is generally provided in most hotels. Dinners in some hotels are served on a carvery basis, please ask for details.

Alterations – The company reserves the right to alter or cancel any of the Great Breaks listed in this brochure, and to alter the size and specification of the vehicle used.

If you Change Your Booking – If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, but we cannot guarantee to do so. However, notification must be received in writing at our offices from the person who signed the booking form. This must be accompanied by a payment of £20 to cover our administrative costs, plus costs we incur in making the amendment. Alterations may not be able to be made within 6 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in paragraph below. Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost.