Blue Assist is a UK registered charity, whose aim is to help people with a disability engage with the wider community. You can use this card at any of our attractions as well as at other settings such as shops and public transport. Additional free cards and the mobile phone app can be obtained from Blue Assist UK Ltd. Visit the website to find out more. www.blueassistuk.org.uk
Access Statement To deliver a welcoming and enjoyable environment at all our attractions in order to enhance facilities and information for all visitors and staff through the provision of training, resources and facilities.
Here to Help There are many other ways The JORVIK Group can assist you… • Access statements for all JORVIK Group attractions • Welcome All & Blue Assist trained staff
A simple way of asking for assistance
• Free admission to carers • Ear defenders at JORVIK & DIG • Handling collections (volunteer dependant) • Visual stories • Wheelchair accessible attractions (limited at BH, no access to The Richard III & Henry VII Experience) • Guide & assistance dogs welcome • Large print guides available on request • Braille guides (with the exception of DIG as it is a guided tactile tour) • Hearing loops, audio descriptive commentary and closed caption commentary on the ride at JORVIK • Traffic light approach system
For more information please visit each of our attractions accessibility web pages, email access@yorkat.co.uk or ask a member of staff at the admissions desk for further access resources. For enquiries and bookings please call our reservations line on 01904 615505. The JORVIK Group is owned by York Archaeological Trust, a registered charity in England & Wales (No. 509060) and Scotland (No. SCO42846)
Discover the history of York with The JORVIK Group
thejorvikgroup.com
How it works
All our staff will recognise the card and will be happy to help you.
Before going out, you can complete a Blue Assist card with your question or request. You can carry blank cards with you to write on at any time.
They will:
If you find writing difficult, someone will do it for you and they can also draw a picture to help you remember what the card is for.
• Ask how they can help • Answer your questions clearly
Alternatively, if you are happy talking to a staff member but may not be easily recognised as needing assistance, the message ‘please can you help’ can be used.
• Use simple language to help you understand • Give you extra time for you to think about their answer
Just show the card to a member of staff who will assist you as soon as they are able.
• Be ready to give extra help if needed • Know that writing things down may help some people
Blue Assist is a simple way of asking for assistance, for people who might have difficulty communicating. • You may need a way of highlighting the fact that you’d like assistance • You may have problems that are not easy to see (such as hearing impairment, mental health issues, autism) • You may want to keep your concerns private and find it hard to ask for help in public places • You may have difficulty with reading or recognising numbers
Blue Assist is here to make your visit easier
• You may not want to admit that you need help, but sometimes get confused or frightened
Try a card today or give it to someone you know.
• You may have low level needs that can quickly change to high level needs