Kontacto_No.34_EN

Q U A R T E R LY P U B L I C A T I O N Y E A R 1 0 V O L 3 4 , R I V I E R A M A Y A

¡HOLA! RIVIERA MAYA Nickelodeon™ Riviera Maya Now open!

GLOBAL WELLNESS DAY Karisma: Socially Responsible Company New projects from the hand of Margaritaville®

EDITORIAL INDEX Reflecting these days on the events we all went through in the year 2020, I definitely consider that we’ve taken a giant step forward, leaving behind any bad memories, as I see the enthusiasm among the staff working at every business unit the various countries, completely united, working hand in hand with one another, and, mostly, as always, giving their heart and spirit of service that distinguishes us, in order to rise up.

We’ve developed a powerful resilience and to rebuild on the foundations we’d already established so well. Thus, I’ve no doubt that we’ve recovered the path to success, and we shall continue to move along that path to prosperity not just as a company, but in our homes and communities, as well.

We’ve made great progress in our technological systems and expertise, in order to link good practices and acquired expertise as a knowledge base practices, which, no doubt will aid us in facing new challenges in the future. Our cultural heritage of development and adaptation to change, which has allowed us to remain organized, to continue building new paths to success.

It is almost impossible to think that without all of you wouldn’t have been able to reestablished so quickly in the market, even long before our closest competitors. So, on behalf of the whole organization and my own, I wish to thank you for your solidarity, sharing these words by Dr. Patricia Cabrerizo, faculty teacher from Innova Teaching School:

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What’s New at Karisma Hotels & Resorts Awards & Recognitions Organizational changes Spa Sales Passion for Sustainability: The Water Cycle News from PWM IT: Information Technologies Human capital New Opening: Nickelodeon ™ Hotels & Resorts Riviera Maya Exotic & Prestige Travelers Karisma Foundation Pampering us Training New projects

General Director: Rinaldo Fernández Editor: Estela Paz Editorial Board: Itzeli Martínez (El Dorado Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Luis Calderón (El Dorado Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Elvis Puc (Margaritaville® Island Reserve), Nayeri Ramos (TUI Sensatori

“Resilience does not mean recovering from something. It is to reconstruct yourself. Crises have broken me apart and put me back together into a better version of myself”.

Azul Beach Resort Riviera Cancún),

Kemneisha McIntosh-Barrett

(TUI Sensatori Azul Beach

Resort Negril), Marcela Durán (Allure Hotels & Resorts by Karisma -Colombia), Indira Andujar (Nickelodeon™ Hotels & Resorts Punta Cana/TUI Sensatori Resort Punta Cana), Genorys Ferreira (Cedar Creek International).

Collaborators: Jocelin Rivera (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale, a Spa Resort, by Karisma/Generations Riviera Maya, by Karisma/Xolumado Inspiration Village, by Karisma), María José González (El Dorado Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Elizabeth Vargas (El Dorado Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Azbel Rodríguez (Margaritaville® Island Reserve, Riviera Cancún), Daniel Castellón (TUI Sensatori Azul Beach Resort Riviera Cancún), Diego Jaramillo (Oficinas LATAM), Lyn Santos (Sustentabilidad), Anna Pegler (Customer Services), Enrico Lindenhahn (Calidad y Marcas), Isabel Arroyo (Fundación Karisma), Daniel Ontiveros (Capital Humano), Irene Barbosa (Ventas), Gerentes Generales de los Hoteles, José Ma. Mejía (A&B), Juan Carlos Carrillo (IT).

Creative Direction: Antonio Violante

RINALDO FERNÁNDEZ Presidente de Travel Club Division y Presidente de Administración Grupo Karisma

Editorial Design and Illustration: Nadia Pool, Rodrigo Iturbide Kontacto Magazine: Publicación trimestral de circulación gratuita, propiedad de Karisma Hotels & Resorts.

Address: Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710.

Teléfono: +52 (984) 206 3470

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WHAT’S NEW AT KARISMA HOTELS & RESORTS

AZUL BEACH RESORT RIVIERA CANCÚN

By Karisma ¡Aqua boards activity for all! Our guests have fun and test their balance in one of our most popular activities of the season.

For this Summer season, we implemented a once-a-week aquatic zip line for all of our guests.

Food and beverage around the pools, such as: different refreshingly-flavored ice pops, Burger fest, and “ceviche”.

EL DORADO ROYALE RESORT & SPA

By Karisma

New colored hammocks area in front of Villa 40 .

MARGARITAVILLE® ISLAND RESERVE

By Karisma

New wedding location by the salty pools and mexican “kiosko”.

Floating Taco Bar Our Floating Taco Bar offers a selection of traditional Mexican flavors to enjoy in the pool, of course, with the Signature Margarita and mocktails for Parakeets.

Service must be reserved 24 hours in advance to enjoy with friends and family.

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WHAT’S NEW...

GENERATIONS RIVIERA MAYA

By Karisma

Le Petit Chef now operates in a new location at Casa Dorada

New décor at the gym which was relocated to the of Grand Ball Room

New Health bar corner in the terrace of the Palms restaurant

Relocation of the Family Lounge in the old Fitness Center

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EL DORADO MAROMA SPA RESORT

By Karisma

A new setup and location for candlelight dinners, in order to offer our guests a unique, romantic, memorable time, under the moonlight, a bonfire, at the beach.

Lima Limón private Beach BBQ: Created a new beach dinner concept for guests traveling with friends and family, wishing an unforgettable dinner by the Caribbean Sea.

Tortilla making class Our guests live a unique experience of the Mexican culture, participating in tortilla-making classes with our culinary leaders and, at the end, taste their own creations.

New Caribbean Cocktails For our guests, we implemented a new cocktail in order to create new gourmet experiences; a beverage based on coconut rum, pineapple juice and mezcal with Caribbean touch.

WHAT’S NEW...

Nickelodeon™ Hotels & Resorts Punta Cana At Punta Cana we’ve been implementing some improvements on the F&B side, in restaurant setups, in service stations, and promoting the sale of artisanal beer as non package revenue. Below, some of these updates...

News from magical Adriatic!

A freshly rebranded Azul Beach Resort by Karisma and the shining star The Knife Signature Restaurant opened their doors this summer with tourists coming in from the region and Europe to experience the best family resort on the Adriatic Coast!

The restaurant is open for dinner and is one of the few restaurants on the coast that offers wagyu beef, which stands out in a inventive fusion menu based mainly on red meats and fish.

At The Knife all dishes are carefully selected, just like the wines.

By Aleksandra Nenadic

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AWARDS & RECOGNITIONS

Allure Chocolat among the best hotels in the world We are proud to announce that the Allure Chocolat Hotel has been placed among the top 10% of the Best Hotels in the World by TripAdvisor’s Traveler´s Choice Award. This certification comes after constant positive reviews by our guests about our collaborators, services, and facilities.

EL DORADO MAROMA RECEIVED THE PREMIUM CERTIFICATION FROM SAFE HOTELS The Dorado Maroma hotel received notice from the Safe|hotels organization, that it has fulfilled all requirements in its past audit, so it has been awarded the Premium Certification, acknowledging its high levels of safety, hygiene, and the necessary controls to provide safe environments for collaborators, visitors, and guests.

Azul Beach Resort Negril Collaborators Certified as Guest Service Professionals We are delighted to share with you that 15 Azul Beach Negril Resort team members successfully completed the Certified Guest Service Professional (CGSP) training course conducted by the American Hotel & Lodging Educational Institute (AHLEI).

WE ARE IN THE TOP 20 OF BEST HOTELS IN MEXICO !!

We are pleased to share that the results of the Conde Nast Traveler’s 2020 Readers’ Choice Awards have been announced, and Karisma Hotels & Resorts is represented by four properties in the ranking of the Top 20 resorts in eastern Mexico: Los 20 mejores hoteles del este de México #5 - El Dorado Seaside Suites #8 - Maroma El Dorado #10 - Palafitos #11 - Generaciones Riviera Maya Congratulations!! See the full list online at the link shown below: https://www.cntraveler.com/readers-choiceawards/mexico/mexico-eastern-top-resorts

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Recognized worldwide, the CGSP is the highest acknowledgement of guest service excellence for hospitality and tourism employees.

This certification enhances the energy and motivation of our team to provide consistent quality guest service and deepen their understanding of current guest requirements. The program allows our colleagues to continue obtaining cutting edge working tools to support team efforts towards meeting our company´s business goals while achieving further professional growth.

Acknowledgement for our hotels from various Mexican government institutions in Mexico as a COVID-19 safe tourism company.

ORGANIZATIONAL CHANGES

NEW ADDITIONS

Mr. Daniel Lozano, joins the organization as Vice President of Operations of the Hotels & Resorts Division

Mr. Manuel Gonzalez joins the organization as Complex Director for the Cap Cana hotels.

Daniel is originally from Spa in, and holds degrees in Hospitality and Finance, as well as various certifications and diplomas from Cornell University. He is also a member of Chaîne de Rôtisseurs and Skål International, and due to his altruistic interest in collaborating with various international causes, he is part of the Executive Committees of Elite Meetings International by Cvent (USA) and UNICEF Advisory Board.

Manuel, of Spanish nationality, diplomas in Tourism and Hotel Management, awarded

by HECANSA, Hotel Schools of the Canary Islands. He is fluent in English and German.

His professional career spans more than 15 years managing international 5-star resorts, for companies such as Excellence Resorts, Riu Hotels & Resorts, and Eurostars Hotels & Resorts, in various different destinations including Spain, Dominican Republic, Cuba and Mexico.

Mr. Ernesto Andrades joins the organization as General Manager for the Nickelodeon™ & Sensatori Resort Punta Cana Hotels.

Ernesto, who is of Spanish nationality and a resident of the Dominican Republic for several years, holds a Master´s in Hotel Company Management and Leadership from the University of Valencia, in Spain. He is bilingual (Spanish English). His career in the hotel industry has developed in F&B and has been a General Manager since 2015 in different locations and destinations such as Cuba and Dominican Republic with the Blue Diamond Resorts chain.

ORGANIZATIONAL CHANGES

Mr. David Torres joins the organization to direct the International Marketing and Sales area based in Cancun.

Ms. Joslin Fuentes takes up a new professional challenge, by being appointed General Manager of the El Dorado Seaside Suites and Hidden Beach hotels.

Mr. Alejandro López takes up a new professional challenge, by being appointed as General Manager of the El Dorado Royale and El Dorado Casitas Royale hotels.

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SPA

GLOBAL WELLNESS DAY Vassa Spa at Nickelodeon Hotel & Resort Punta Cana joined the Global Wellness Day in a massive celebration with the motto “A day can change your life”.

Global Wellness Day, nothing less than a day internationally devoted to living well, was celebrated with various activities. “Global Wellness Day” is a non-for-profit social project, created by volunteers wishing to promote wellbeing through recreational activities, exercise beauty, health, creativity and healthy eating.

Below, we are sharing a few pictures of the activities, including: Walk a Mile, Aquaerobics and Yoga with Music therapy for all our guests.

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SALES

The Evolution of the

GOURMET INCLUSIVE VACATION PROGRAM The GIVC program was officially launched in early 2008. In that very same year we began creating our “GI University Training” for travel professionals and started building our very first Online Portal for Travel Agents.

We had such a great response to the program launch that we decided a celebration was in order! Hosted at El Dorado Royale, over 350 people were in attendance including travel agents, tour operators, press and staff members. Today our GIVC event is one of the most coveted in the industry and each year we’ve had to raise the bar to make it even better and more memorable. The production from our agent partners was over 30,000 in the first year and has since grown to an average of 115,000 room nights each year.

It was the first program of it’s kind and today, remains as the only one with a fee for agents to join. Soon after it’s launch, the program earned top industry accolades including Travel Weekly’s Gold Magellan Award for best loyalty program. Major hoteliers have implemented similar programs in order to remain competitive.

Our program has since evolved to include niche market specializations such as weddings and romance, new digital tools

By Irene Barbosa

including our 4th version of the Travel Agent Portal as well as Diamond levels with additional benefits for our top producers.

In order to help support our expansion, we also launched unique versions of the GIVC program for the Mexican and UK markets.

The GIVC program has continued to expand it’s offerings by providing exclusive cash earning programs such as ExPres and Cash In Your Points and by paying the highest comission in the industry to this day. All of these initiatives with the intention to give travel agents more reasons to book our hotels.

Even after 14 years we are going strong and it all comes down to the experience the GIVC and their guests have at our hotels.

By working together with the operations team we were able to continuously evolve, creating unique exclusive added values and experiences for the agents to promote. If it weren’t for our passionate team at each and every hotel, we could have not come this far.

Starting from the welcome amenities to the procedures we’ve had in place for all these years which are carried out so seamlessly to ensure that they are made to feel welcome and very special at Karisma Hotels.

®

With over 750 GIVC members today, this innovative travel agent loyalty program is proof that team work pays off!

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PASSION FOR SUSTAINABILITY

THE WATER CYCLE

1. Water capture

2. Extraction

Water is a basic resource for life. All processes we carry out in our homes, work centers, and those carried out by the people who produce and generate the services and products we consume, need water.

Unfortunately, water is a finite resource, that is, it can run out, and we are currently seeing some regions suffer already due to a shortage of life-sustaining water.

Our hotels are no exception; we need water for our guests too use, to prepare food, to fill our pools, for the spa, for the Kids’ club, and for the restrooms we use. In fact, every process we go through on a daily basis at our hotels and offices depends, both directly and indirectly, on a regular supply of tap water. When it fails, we face serious problems and our ability to continue to provide excellent services suffers.

But, how does water come to our work centers? In some of the business units operated by Karisma Hotels & Resorts opera, water comes through the municipal services and leaves through the drainage system back to the municipal services.

Such is the case at the offices, the Nickelodeon Hotel Punta Cana, Azul Beach Resort Negril and Allure Chocolat hotels.

3. Purification

4. Distribution

At other business units, water availability from the municipal services is not available, so it must be extracted from the phreatic mantles and made fit for human consumption by the hotel. Obviously, doing this also makes the hotel responsible for treating used water before its final disposition in order to avoid contamination of the soil. Such is the case of all hotels in the Mayan Riviera Maya, Mexico, which have extraction wells and waste water treatment plants.

In order to understand what the water cycle looks like a little bit better, let’s consider the following figure.

1. Water capture: When it rains, water flows too rivers, lakes, lagoons, and the sea, and it also permeates underground rivers.

2. Extraction: Water is extracted from its natural media by means of pumping systems, in order to start its usage cycle. In the case of the Karisma hotels in Mexico, extraction wells produce deep mantle saline water. Every hotel has the number of wells needed to cover its demand, and order to have them, they must have all legal permits by the National Water Commission (CONAGUA).

Environmental calendar AUGUST-DECEMBER

5. Use

3. Purification: Saline water extracted from the underground cannot be used without being treated, so it must be channeled to an Inverse Osmosis Plant, where it is purifies as it passes through filters and membranes, eliminating excess salts.

4. Distribution: every hotel has a complex hydraulic network that guarantees that water will reach all areas. Part of that water goes through heating cycles so that rooms, the laundry, and the kitchens will have hot water available.

5. Use: Guests bathe, swim in the pools, brush their teeth; chefs wash food, cook; stewards wash dishes and leave kitchens squeaky clean; public areas wash hallways; and Housekeeper mops rooms and wash restrooms… In a nutshell, we all use water throughout the day at the hotel.

6. Drainage: When we finish using it, water leaves through the drainage to pumping sumps, and from there it is taken to the Waste water treatment plant or, as it’s called among friends, the PTAR (initials in Spanish).

7. Treatment Plant: At treatment plants, through chemicals and/or biological substances, water is treated to remove from it all contaminants, chemicals, pathogens that can cause diseases, and

OCTOBER Sustainability Month at Karisma

AUGUST 30

SEPTEMBER 18

SEPTEMBER 22

SEPTEMBER 23

SEPTEMBER 27

International Day of the Whale Shark

International Beach Cleaning Day (third Saturday)

Global “A Day with No Car” Day

International Sign Language Day

World Tourism Day

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PASSION FOR SUSTAINABILITY

6. Drainage

7. Treatment plant

organic matter. Out of this process, two main products result: Muds (all solids carried by waste water, which were already treated at the plant) and grey (solids-free, treated water). The whole process must also have been approved

by CONAGUA. 8. Injection well: Part of those grey waters, that is, water already treated, is returned to the system where it originated (aquifer) and is injected into deep wells.

9. Irrigation: The other portion of grey waters go through an additional treatment process, from where it is channeled to be used for irrigation purposes. This portion of the water is considered recycled and it is very important for the maintenance of the gardens in our beautiful, exuberant hotels.

10. Muds: Solids, once dry, can be integrated into compost along with earth and vegetable matter (pruned bushes or vegetable kitchen remains) and that mud can, after a few weeks, be reused as soil for the gardens. If it isn’t taken to compost, it must be removed by an authorized company for processing.

Aside from guaranteeing a supply of water, if carried out correctly and without fault, this process keeps us from being fined or

8. Injection well

penalized, and even most important, we avoid contaminating our ecosystems.

How can we uphold a healthy water cycle in our hotels?

1. Use only as much water as you need, avoid waste at all costs.

2. Observe all installations, if you detect a leak, report it immediately; don’t wait until gallons and gallons of water have been wasted.

3. If you work in the kitchen, DO NOT POUR OIL OR FAT DOWN THE DRAIN! They turn into solid lard that clog pipes, cause water to backflow and, if it reaches the Treatment plant, it kills the bacteria in charge of treating the water and causes contamination.

4. If you work on the pools and apply retro washing operations, do only what is necessary, don’t let it run on.

5. If you are a chef, remember that defrosting under a water jet IS FORBIDDEN. 6. If you use any chemicals in your job, do not pour them down the drain; check the technical data file to see which is the best way to handle each substance.

9. Irrigation

10. Muds

Contributing to a healthy water cycle helps us ensure we will never want for this resource, it also guards us from negative legal issues and allows us to comply Sustainable Development Goal 6, intended to “Guarantee the availability of water and its sustainable management and healthy treatment for all”.

OCTOBER 11

OCTOBER 13

OCTOBER 16

OCTOBER 17

DECEMBER 3

DECEMBER 20

International Girl Day

International Day for the Decrease of Natural Disasters

World Nutrition Day

Global Day for the Eradication of Poverty

International Day of People with Disabilities

International Day of Human Solidarity

By Lyn Ohala Santos Rodríguez, Corporate Sustainability Sr Manager

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PWM

UPDATED BRAND ARCHITECTURE

FOR KARISMA HOTELS & RESORTS Have you noticed the new look and feel for Karisma Hotels & Resorts?

We’re starting to roll out an updated brand architecture, including a new brand identity, tagline and positioning. We’re excited for a more modern, colorful look that underscores the variety and fun of travel.

We’ll be messaging our ability to offer a diverse collection of world-class, all-inclusive luxury resorts in spectacular destinations while uniting our brands through our exceptional cuisine, impeccable service, and a deep connection to our communities. And we’re excited to bring it all together with the Vacation Like You Dream It™ tagline.

You’ll also notice some updates to our industry-leading gourmet-inclusive ethos, which is now World-Class Gourmet Inclusive.© This update maintains the brand equity we’ve built in the gourmet-inclusive space while adding an additional element of sophistication.

Logotype

Slogan

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Sign WCGI

IT: TECNOLOGÍAS DE LA INFORMACIÓN

Technology in the “new normal”

ONLINE SHOPPING, IS IT SAFE? Definitely, as a consequence of all health measures and protocols resulting from the post-Covid19 era, the way we conduct our daily activities needs to be adjusted in order to fulfill said guidelines and ensure the safety of end users, preventing unnecessary exposure and possible spread of the virus.

It is there, precisely that good and servicepurchasing platform technologies from the comfort of one’s computer at home over the Internet, and with the possibility of having products delivered at home efficiently comes into play.

However, the question among customers and suppliers is: “Are these portals safe for both parties?” The main platforms that have experienced exponential growth in their operations since the first quarter of 2020 are: Amazon, Mercado Libre, Rappi, Uber, and Domino´s, apart from, and congruently with, the current trend that shows new and diverse options, such as: Cornershop, Didi, Linio, Walmart Pick-up and/or delivery, among others. But, ¿how to know if a platform is safe? Here are some recommendations to conduct operation reliably and satisfy your needs?

By Juan Carlos Carrillo – IT Corporate Director

1. The page must contain clear information: In order to make sure that an online store or supplier is reliable, it must show a direct telephone line or chat app to contact the supplier, which will enable you to physically locate it or a telephone number where you can call those offering a product in order to solve any doubts or question.

2. Information concerning all products must be clear: On the page you should find the weight, color, measures, and other specifications of the products you’re planning to purchase, apart from providing different means of payment; a reliable page must include not only the option of paying with a credit card, but also bank transfer, Pay Pal and, if possible, payments in cash. This last option is pretty reliable since it ensures payment against reception of the product.

3. Loof for a devolution policy: To identify an online store or supplier as reliable, it must provide information on a devolutions policy in case you don’t like the product, apart from allowing you to track your delivery, indicating time and date of arrival.

4. Check the store reputation: Always check people’ comments about other users’ experiences with the platform. This can give you very valuable information on what to avoid or what the best way to use the platform is.

Conclusion: Despite being available in the market for more than 10 years, platforms or online stores are viable options offering a chance to purchase goods and hire services from home and office.

To avoid inconveniences and bad experiences we need only consider the recommendations listed above and enjoy the benefits of technology in the so-called “new normal”.

Happy shopping!

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HUMAN CAPITAL

KARISMA renews certification as a SOCIALLY RESPONSIBLE COMPANY

We are thrilled to announce that Karisma Hotels and Resorts has been recognized again with the 2021 CRS Distinctive by the Mexican Center for Philanthropy (Cemefi) and the Alliance for Corporate Social Responsibility (AliaRSE).

Being a socially responsible company means the vision of our business is taking care of our workers and treating them with respect as well as considering ethical values, the local community, and our relationship with the environment.

The recognition events were held virtually at the 14th Latin American Meeting of Socially Responsible Companies, which took place from May 12th to May 14th and in which Karisma was represented by our Sr. Director Personnel Strategies, Mrs. Estela Paz. Obtaining the 2021 CRS Distinctive represents an even bigger success considering this is the fifth consecutive year Karisma has achieved it, and that each time standards become higher. Congratulations to the entire Karisma team that made this possible through our permanent continuous improvement efforts.

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HUMAN CAPITAL

Karisma Hotels & Resorts has participated for the first time in the “Super Empresas” certification, obtaining the 19th place in the ranking of +3000 collaborators of Super Empresas 2021: “The places where everyone wants to work”.

We now have a new Intranet, a modern, intuitive and easy to navigate space, created to find the necessary information of our business units, as well as direct access to the different platforms with contents of interest, both at the institutional level as well as for each brand and management area. We invite you to navigate and get to know it! https://karismanet.com/

Do you want to improve a specific skill?

In the BiblioteK Virtual, you can find a wide variety of resources in both English and Spanish, which allow us to self-learn to increase our knowledge. Such resources are also included by department - if you are more interested in developing technical skills. https://bibliotek.exoticandprestigetravelers.com/bibliotek/

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NEW OPENING

¡HOLA! RIVIERA MAYA

The Nickelodeon™ Hotels & Resorts Riviera Maya is a 5-star experiential resort filled with playful surprises designed to ignite the spark of play for guests of all ages. This upscale property boasts the 9-acre Nickelodeon™ Place and Aqua Nick, Club Nick for kids and Plaza Orange Entertainment venue.

The resort features the renowned Gourmet Inclusive® Experience by Karisma, known for the best in food, service and hospitality. Nickelodeon™ fans of all ages are in for the ultimate vacation experience.

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GUEST BUILDING Each of the 280 suites enjoys astonishing views of the turquoise Mexican Caribbean Sea and was thoughtfully designed to offer guests everything to fulfill their desires – including amenities like 24hour in-room dining and infinity pools.

MAIN LOBBY Twelve luxurious suite styles, all with gorgeous views of the Caribbean Sea, are available throughout one oceanfront building so guests can choose the perfect setting for their vacation experience.

SIGNATURE SUITES Standard features include smart TV, oversized balcony or terrace, either one King bed plus a murphy bed and Double sofa bed or two Queen beds and a Double sofa bed. All suites offer a bathroom with a rain shower as well as an additional spa-like bathroom with double sinks, a free-standing tub, hairdryer and vanity mirror.

NEW OPENING

SIGNATURE SUITES Our 4 rooftop signature suites offer the most decadent vacation experience anyone could wish for. Life is good at the top with a sprawling 3,000 sq feet of stunning indoor and outdoor living and dining areas.

Big Kahuna Suite For the true connoisseur, this sophisticated suite pays tribute to the history of Nickelodeon™ animation. Every detail is lovingly curated to delight the lifelong fan, from art pieces pulled from the most beloved shows to furnishings inspired by Nickelodeon’s iconic colors and characters.

Turtle Lair The Teenage Mutant Ninja Turtles’ subterranean lair has never felt cooler or more luxurious! With nods to all the different versions of the Turtles through the years, this suite is the perfect place for a super fan to unwind or throw a private pizza party Pineapple Suite Inspired by SpongeBob’s pineapple under the sea, this sumptuous villa is the resort’s signature dwelling. The modern amenities and luxurious accommodations come with a unique twist: all who enter are instantly immersed in SpongeBob’s world

Cortesía de Paula Negrete y Jorge Martínez

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NEW OPENING

GOURMET INCLUSIVE® RESTAURANTS GOURMET CORNERS & BARS

Master the art of eating well at the six Gourmet Inclusive® restaurants that can be found all around the hotel and Nickelodeon™ Place. Guests will encounter world-class cuisine served à la carte as well as food displays to delight every palate.

Guests on the go can also grab something tasty at our Gourmet Corners spot. Enjoy a refreshing beverage at our various bars located throughout the property. Guests can relax knowing our chefs cater to any type of food allergy and dietary requirement. And of course we also have special menus for the little ones Seafront Building Beach Locations · Yacht Club, Yacht Club, World Cuisine · Good Burger · Bikini Bottom Bar™ & Gourmet Corner · Cosmo Swim Up Bar · Wanda Swim Up Bar Lobby Location · Piazza Restaurant™ · Le Spatula Le Spatula – Market Dining · Snick Lounge™ Nickelodeon™ Place · Nick Bistro* · Main Stage Bar

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NICKELODEON™ PLACE This themed complex boasts the Nick Bistro featuring character dining, Club Nick for kids and Plaza Orange offering entertainment for the whole family. Upon arrival, guests can head straight to the Nickelodeon™ Shop, where they’ll find the ultimate in fan gear and memorabilia. It’s chockfull of Nickelodeon™ collectables, gifts, apparel, toys and more.

MAIN STAGE, the main evening entertainment venue is located at Nickelodeon™ Place. Here, guests of all ages will enjoy a weekly array of shows and performances inspired by some of Nickelodeon’s most famous game shows.

NEW OPENING

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NUEVAS APERTURAS

AQUA NICK 20

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Welcome to Aqua Nick, a sprawling 6-acres of Nickelodeon™ themed water park surrounded by lush tropical gardens, over 500 meters of adventure and lazy rivers and an entertainment schedule that will keep guests smiling all day long. Gourmet Inclusive® food & beverage offerings range from urban eats such as poke bowls, pizzas, paninis, and ice cream to scheduled Character Dining with some of your favorite Nickelodeon friends.

NEW OPENING Character Dining: Pajama Jam@ Nick Bistro This is a NO SLEEP ZONE! Wake up to party in your PJs with some of your favorite Nickelodeon characters. Featuring an epic food display breakfast, character performances, photo opportunities, meet and greets and take-home gifts, it’s a great way to start the day. *Charges apply.

Aqua Bites – Al Fresco Urban Eats Aqua Bites are casual, al fresco venues where guests can grab urban food favorites for lunch, snacks or even treats without leaving or sacrificing the view and action of Aqua Nick. There are four venues serving favourites including: · Pizzas y paninis · Hamburguesas & hot dogs · Wok wok · Helados y Waffles Activity Pool The pool for more adventurous water play with scheduled water activities and experiences. Highlights include: · Wave ball: a colorful ball that creates waves for an ocean-like experience · Climbing wall: climb to new heights and build strength · Water walk system: a playground that will help kids defy water with floating pads Nick Live! Poolside ¡Nick Live llega a la orilla de la piscina! Esta divertida actividad saca a los competidores del agua para que participen en extravagantes juegos Nickelodeon™, donde los jugadores hacen volar pasteles y los ganadores obtienen una dosis de ¡Nickelodeon™ Slime!

Adventure River Guests enjoy scenery and themed sculptures as they travel around the park on this adventure river entertained by the motion of the waves and changing pace of the water.

Lazy River This lazy river winds throughout the park with themed sculptures, water features and surprises along the way Soak Summit Main Tower Over 700 m / 2300 ft of slides Soak Summit is an 18 metre high tower with the most amazing and exhilarating views of the park. Featuring multiple levels and the most thrilling water slides Paw Patrol Adventure Bay Our multi-level play structures offer exploratory paths up and fun slides down and are packed with interactive water features such as water cannons, sprayers and a tipping bucket with 60 liters of water fun. “These slides are pint-sized versions of the larger slides at Soak Summit”: · Hero Half Pipe – inner tube slide · Pups Away – inner tube slide · Rescue Racers - mini body slides · Puppy Plunge - mini body slides Bikini Bottom Beach Hosted by SpongeBob SquarePants and his friends, this multileveled water playground (located in the heart of Aqua Nick) features non-stop action with slides and interactive handson fun for the whole family. Get soaked with water guns, tipping buckets, water jets, and more. And experience the ultimate Nickelodeon badge of honor - Super Sliming.

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EXOTIC & PRESTIGE TRAVELERS

TRAVEL CLUB In Exotic & Prestige Travelers we are proud to share the excellent comments made by our members, who, despite new standards concerning COVID prevention, are having an awesome time and, most of all, are very happy.

We continue working, together with the hotels, on providing more and better unique experiences through events and shows, but, most of all, the Passionate service we are known for at Karisma, which makes our visitors become our members. Better yet, they post their comments and share their happiness in social media. Let’s keep working as a team to make our members happier to travel to our hotels through our loyalty Exotic & Prestige Travelers program.

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EXOTIC & PRESTIGE TRAVELERS

NUEVAS INCORPORACIONES

Mr. Mustafa Ozisik will be taking over the position of Sales Director for Prestige Travelers, reporting directly to Mr. Rodolfo Malo, Sr Commercial Director.

Originally from Ankara, Tukey, Mr. Mustafa Ozisik has grown in the sales area in various companies, including UVC & SUNSET.

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KARISMA FOUNDATION

GYNECOLOGY CAMPAIGN

Gynecological controls are essential for the prevention of various pathologies. The current situation with COVID-19 has led women to put aside their gynecological health, prioritizing other illnesses associated to possible complications in case of infection, such as diabetes, high blood pressure, obesity, etc.

The public health systems around the world have prioritized the treatment of other illnesses and have contributed to increasing the gap in women’s health medical attention.

Fundación Karisma, A.C., concerned for the health of our collaborators, designed a program to provide free, private medical attention to women with uterine myxomatosis, endometriosis, abnormal uterine bleeding, ovarian cysts, and mammary gland diseases. This program benefited 84 women who received medical attention from specialists and will continue to be followed up on in private, aiming at improving their quality of life.

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In Karisma, we care about the health of our collaborators and their close family members; we want too part of their day-to-day life, improving their quality of life, and promoting their physical and emotional health.

FOUNDATION KARISMA

Other campaigns carried out in these last few months were: Vaccination, breast reconstruction, children’s visual health, Health Daylong campaigns

By Isabel Arroyo

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PAMPERING US

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EDR-El Dorado Royale a SPA Resort, by Karisma / EDC-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / 26

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IRRC-Margaritaville® Island Reverve, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABN-Azul Beach Negril, by Karisma / SNH-TUI Sensatori Punta Cana & NickelodeonTM Hotels & Resorts Punta Cana / ALH-Allure Hotels, by Karisma issuu.com/karisma-mx /

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IRRC-Margaritaville® Island Reverve, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABN-Azul Beach Negril, by Karisma / SNH-TUI Sensatori Punta Cana & NickelodeonTM Hotels & Resorts Punta Cana / ALH-Allure Hotels, by Karisma issuu.com/karisma-mx /

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NEW PROJECTS

WE KEEP GROWING

BELIZE! + DOMINICAN REPUBLIC + RIVIERA MAYA + HOLBOX The Dominican Republic’s most breathtaking destination has arrived at the internationally acclaimed Juanillo Beach. Welcome to this complex with 3 brands of hotels including Margaritaville Island Reserve, TUI Blue Sensatori and Azul Beach Resort with a tropical paradise that unlocks a world of five-star luxury. Here, guest will explore a vast Gourmet Village that doubles as the resort’s social heartbeat with multiple performance venues, restaurants, and bars.

With nonstop entertainment that lights up every day and night. All will say “goodbye” to stress at our world-famous St. Somewhere Spa. Margaritaville® Island Reserve Cap Cana Unwind in 228 lavish oceanfront rooms and swim-up suites, plus 40 ultra-luxe villas with private balcony pools or lagoon pool access.

It’s all part of the World-Class Island Reserve Inclusive® experience.

Redefining a new standard of laid-back luxury — now at the worldrenowned destination, Cap Cana.

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TUI Blue Cap Cana y Azul Beach Resort Cap Cana This family friendly adjoint resort features 251 tastefully designed suites with stunning views of Juanillo Beach. It showcases a stunning Gourmet and Entertainment Village shared with the complex, which also host our sports and wellness facilities. This hotel features the renowned Gourmet Inclusive® Experience by Karisma and is a place for guests of all ages to indulge on an incomparable luxury vacation.

We pride ourselves in putting together TUI Blue moments, which result in the most memorable vacation for all our guests but also the Azul Beach Resort vibes as the perfect escape from the everyday.

A destination within a destination, this family-friendly, all-inclusive beachfront resort. At this 2 in 1 property, our guest will savor worldclass cuisine, handcrafted cocktails, and dazzling entertainment at the lively Gourmet Village, the resort’s pulsing social heart. Customized experience with adults-only and family-friendly areas.

NEW PROJECTS

Margaritaville® St Somewhere Punta Coco, Holbox Island Think of a small, unspoiled island paradise dotted with gently swaying palms, where crystal-clear turquoise waters kiss white-sand shores and golden afternoons seem to go on forever. This is Margaritaville® St Somewhere Punta Coco, Holbox Island by Karisma, a boutique hotel located on the western tip of Isla Holbox, northwest of Cancun and just across the water from the port of Chiquila in Mexico’s captivating Yucatán Peninsula.

The property’s design stays true to the island’s natural open-air concept and boho-chic style. Nestled over mangrove gardens and elevated wooden bridges winding throughout, all suites are accessed through the first floor six feet above the ground, offering mesmerizing views of the area’s lush flora and over 3,000 feet of pristine white beachfront. The lighthouse at the center of the property is visible from the sea, creating a unique icon on Holbox Island.

Margaritaville® lsland Reserve Riviera Maya Encompassing upscale coastal design, the 355 guest suites are inspired by maritime themes and the laid-back vibes of the Caribbean, though unpretentious, all strike the right balance between comfort and luxury influenced by the colors of the sea, sand and sky, the accommodations carefully designed furnishings and thoughtful details; with exceptional service, and top-quality food and beverage, Margaritaville® lsland Reserve Riviera Maya will deliver a vibrant, world-class lsland Reserve Inclusive® experience that provides travelers with an opportunity for a carefree, fun vacation, inspired by the lyrics and lifestyle of singer, songwriter and bestselling author Jimmy Buffett.

The resort is the perfect setting for guests to get away from the everyday and just chill. Margaritaville® lsland Reserve Riviera Maya offers an incomparable resort perspective with its unique, authentic, “no worries,” tropical vibe and the feeling of escape that is experienced immediately upon arrival.

Resort highlights include the Landshark Smokehouse & Brewery, License to Chill Wet Feet bar, St. Somewhere Spa by Karisma, conference facilities for up to 400 people and a private rooftop terrace with a stunning view of the Caribbean Sea, a perfect setting to host a sky wedding.

Margaritaville Ambergris Caye Margaritaville Ambergris Caye is a boutique hotel located beachfront in the coastal town of San Pedro on the southern part of Ambergris Caye Island, in northern Belize. Ambergris is Belize’s largest Island at 25 miles long and a little over a mile wide, in some places. It is surrounded by the clear shallow waters of the Caribbean Sea just off the tip of Mexico’s Yucatan Peninsula.

The open-air lobby invites guests to relax and unwind upon arrival with a lobby bar overlooking the beachfront. The 55 suites at Margaritaville Ambergris Caye, San Pedro are an inspired combination of the Island’s tradition and culture, with a relaxed design that entices guests to feel at home. Guests will find their ideal escape with 5 suites to choose from including 1-bedroom and 2-bedroom suites and a 3-bedroom Penthouse Suite with wraparound terrace. All suites are accessed via steps up to the terrace where the main entrance is located.

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