Kontacto No.36-EN by KONTACTO

Q U A R T E R LY P U B L I C A T I O N Y E A R 1 0 V O L 3 6 , R I V I E R A M A Y A

THE FIRST SUNRISES OF MARGARITAVILLE® ST. SOMEWHERE

Cocina de Mar By Karisma Knowing Our Teams… Karisma Foundation: Avoid Injuries

EDITORIAL In this issue, I would like touch on the subject of the “digital transformation” that our organization is undergoing, as we are we currently investing in it, motivated by the imminent expansion planned for the upcoming years. And why is that? – Simply, to be fully prepared for the multiple challenges associated to being adequately equipped with everything that the postCovid 19 era has brought upon us. Namely, a maelstrom of new technological options, which have forced companies into an accelerated modernization process and development of new initiatives to become more competitive in our industry. Nowadays, guests expect new services available within the hotels, that allow them to enjoy a relaxing vacation without wasting any time, and to take full advantage of the hotels´ amenities while remaining “connected” to their normal life. However, it is important that we all understand that “digital transformation” may in some cases imply reworking products, processes, and strategies within the organization by leveraging digital technology. As such, it requires examining and reinventing most, if not all areas within an organization, its supply chain and workflow, its people´s skills, and the interaction process at the executive board and customer levels, as well as the value provided to stakeholders. For the time being, I would like to share with you some of the existing projects in our portfolio, which benefit our collaborators and customers alike. On one hand, we are upgrading our online learning platform or “LMS” (AcademiK) to cutting-edge levels, and on the other hand, migrating our property management system or “PMS” to the number one platform worldwide called Opera by Oracle Hospitality, backed by Infotech, the world’s leading technology consulting organization in the hospitality industry, where it holds the place of honor. AcademiK will be consolidated as a responsive, agile, and intuitive platform that will contribute to the continuous training of our Human Capital, and Opera Oracle Hospitality will lay the foundations for processes to be carried out based on best practices and offer the best experiences to our customers, allowing us to exceed their expectations.

I would like to invite you to join me in this fascinating world of “digital transformation”, to take our collaborator and customer´s experience to a higher level of interaction and satisfaction. Both projects place us at the forefront of up-todate technology within the “big leagues” of the hotel industry. We will also be communicating other digital technology projects that will allow us to continue improving as an organization. Your friend, DANIEL LOZANO L. Operations Vice president – Hotel Division at Karisma Hotels & Resorts. 2

INDEX 3

What’s New at Karisma Hotels & Resorts

8 9 10 12 15 16

Awards & Acknowledgements

Karisma Adriatic: Azul Beach Resorts Montengro By Karisma open “Eat Restaurant”

Knowing Our Teams… Staff Dining Rooms

Organizational Changes F&B: Sea Cuisine By Karisma Passion for Sustainability: IT: Smart Homes, a benefit available for everyone Quality: Dokuments

20 22

Travel Club

Margaritaville St. Somewhere: The First Sunrises

Pampering Us

28 30

Training 4 All

Karisma Foundation

Best of the Best

Director General: Daniel Lozano Editor: Estela Paz Editorial Board: Alberto Roldán (El Dorado Royale, a Spa Resort, by Karisma) Itzeli Martínez (El Dorado Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Luis Calderón (El Dorado Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Sandra Urbina (Margaritaville® Island Reserve Riviera Cancún), Nayeri Ramos (Azul Beach Resort Riviera Cancún), Shanna-Gay Richards (Azul Beach Resort Negril), Ruth Alvarez (Nickelodeon™ Hotels & Resorts Punta Cana), Genorys Ferreira (Cedar Creek International), Analie Vargas (Margaritaville® Island Reserve Cap Cana), Julián Ek (Margaritaville® St. Somewhere Punta Coco Holbox Island). Collaborators: Jocelin Rivera (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale, a Spa Resort, by Karisma/Generations Riviera Maya, by Karisma), Amado López (El Dorado Maroma, a Spa Resort, by Karisma/Palaf itos at El Dorado Maroma), Elizabeth Vargas (El Dorado Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma),

María José González (Nickelodeon™ Hotels & Resorts Riviera Cancún), Azbel

Rodríguez (Margaritaville® Island Reserve, Riviera Cancún), Daniel Castellón (Azul Beach Resort Riviera Cancún), Adrián Ortiz (Nickelodeon™ Hotels & Resorts Punta Cana), Miguel Núñez (Margaritaville® Island Reserve, Cap Cana), Lyn Santos (Sustainability), Isabel Arroyo (Karisma Foundation), Daniel Ontiveros (Human Capital), Irene Barbosa (Sales), Hotel General Managers, José María Caro (Corporate Director of Food and Beverage), José Ma. Mejía (Corporate Executive Chef), Juan Carlos Carrillo (IT Director). Dirección Creativa: Antonio Violante Editorial Design & Ilustration: Nadia Pool, Rodrigo Iturbide Kontacto Magazine Free quarterly publication, property of Karisma Hotels & Resorts. Address: Carretera Federal-Tulúm Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710. Teléfono: +52 (984) 206 3470

THE NEW

AT KARISMA HOTELS & RESORTS

AZUL BEACH RESORT RIVIERA CANCÚN By Karisma 1. Tequila & Wine Tasting. Our F&B department implemented the Tequila & Wine Tasting, that will take place once a week. This tasting event offers a sensory analysis where most of our senses are used and our guests get basic knowledge to improve their experience with every dish or just a glass of wine in a social gathering. 2. Expedia Ambassador. In order to provide an exclusive experience four guests traveling with this tour operator, we implemented the Expedia Ambassador program, which has a personalized reception by the Concierge Lobby with a welcome beverage, as well as welcome and farewell amenities in the room. 3. Foam Party. Every Saturday, the Entertainment team and the F&B team prepare a foam party. The event is very popular among hotel guests and it features DJs, entertainers, hotess, inflatable ducks and special drinks. 4. Le Chique Anniversary. The avant-garde cuisine restaurant, Le Chique, is celebrating its 14th anniversary, so from January to July 2022, Chef Jonatan Gómez Luna will host a monthly event with a special diner with great international guest chefs. This dining experience is a fusion of the best of Le Chique, with star dishes from guest chefs in a 14-course dinner with wine pairing. The event is unique and sublime, as dinners won’t be repeated, this is something foodies must experience.

GENERATIONS RIVIERA MAYA By Karisma LATAM Journalists dinner

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THE NEW...

MARGARITAVILLE® ISLAND RESERVE Riviera Cancún By Karisma 1. For several days we celebrated the 2nd anniversary with different activities for our guests, including a rally with activities throughout the hotel. 2. Throughout the property different brand images were located showing its fun and relaxed nature. 3. New cooking times for meat cuts allow us to stimulate our guests senses. Fun menus with decorations referring to the brand were added for the little ones! 4. Driving stories and generating content with influencers… Recording day with Adriana Kadar | @adrianakadar 5. Grupo Mix 93.3 & GIVC Jay French 6. They stayed with guests and were recording Steve Serrano Podcast throughout the week.

MARGARITAVILLE® ST. SOMEWHERE By Karisma 1. Sailing Tray at the Pool 2. New set up at the Beach Club 3. Holistic Guest Welcome

NICKELODEON RIVIERA MAYA By Karisma 1. F&B presented a fun menu of sweet Pop ups specially created for the little ones. 2. As part of the non branded Entertainment, Main Stage presented the new weekly show TRIBE, the story of a young boy to become a great warrior. 3. Slime Nights has become one of the greatest family events of the week where kids get and extra doze of slime.

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THE NEW...

EL DORADO SEASIDE SUITES SPA RESORT By Karisma 1. Balam… A Mayan Experience. Is a new proposal about a different experience that combines the spiritual with nature. We will connect these sense of our guest with the gastronomic and cultural traditions. 2. Circus Show - New nighttime show that is getting a lot of attention 3. Celebrating the International Kiss Day We did a contest about “The best photo in our social media. Our guest enjoyed this activity and the reward was a Candlelight Dinner! 4. In line with our planet… Celebrating the Earth Day, we planted more coconuts with guests and the gardeners at the Beach anex to the turtle´s protected area. Besides, we bought and have standardized the vegetable patch signs, each one with its common name, scientific name and sustainability logos.

EL DORADO MAROMA SPA RESORT By Karisma 1. New mural in the Motor Lobby 2. Overwater dinner show

EL DORADO ROYALE SPA RESORT By Karisma 1. New Nachos Pop Up 2. Painting “Mexican Jar” Activity 3. Celebrating the Super Bowl 4. New options at Cocotal Restaurant: Indian Nights and Tamales Cart for Breakfast 5. Opening of the Rest Room for Employees issuu.com/karisma-mx /

THE NEW...

NICKELODEON PUNTA CANA By Karisma 1. For the convenience of our guests and domestic visitors, we have extended the parking area, for them to have easy access and increased safety to the water park. 2. In order to consolidate the hotel’s image with the Nickelodeon brand, we have remodeled the Theater, by respecting colors and placement of the new chairs. 3. Every Tuesday night at the Gourmet Village, we have created the “Taste of the World” event. We simulate a journey of flavors where guests can go through different stands and taste a bite of the most emblematic dish each restaurant has.

MARGARITAVILLE® ISLAND RESERVE Cap Cana By Karisma On April 16 we had a visit from the singersongwriter, musician, businessman and actor Jimmy Buffet. Best known for his music that reflects an “island escapism” life style. He was able to meet all committee members and visited our consumption centers. We can highlight that he was very happy with the representation of his vision in this property and he is looking forward to coming back soon.

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THE NEW...

AZUL BEACH RESORT NEGRIL By Karisma VISION BOARDING & GOAL SETTING WORKSHOP Renewing Purpose and Passion for 2022 was the theme for our Vision Boarding and Goal Setting workshop with the charismatic Krystal Tomlinson. The room came alive as she pulled on the most important strings that keeps us elevated daily and fueled to do what we do. For 2022 let us re-ignite those flames, build bonds of trust, foster better communication, forgive and see the best in others. This will enable us to have a better working environment and a better Team Azul. 30 team members attended the session. Guest Presenter: Krystal Tomlinson – Internationally ranked Speaker and emotional intelligence coach. TOURISM AND THE LAW Four managers and our Food Safety Co-Ordinator participated in the recently concluded University of the West Indies short course, Tourism and the Law. All five participants were successful as they all completed the course and added value to each session. Azul Beach Resorts was well represented by team and received strong commendations from the legal luminaries who facilitated the sessions.

1. TUI Moments: Pop-ups including bites, shrimp satays, lobster, ribs, Sunday tea coconut stand were served in a special way for our pampering guests. 2. Several influencers have visited Azul Beach Resort giving a positive reference to the resort and a generous flow in our social networks.

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CERTIFICATIONS & AWARDS

Gold - 1st Year November 2021 Margaritaville Island Reserve, Riviera Cancún By Karisma Deceber 2021 El Dorado Seaside Suites, Spa Resort By Karisma January 2022 El Dorado Maroma, Spa Resort By Karisma March 2022 El Dorado Royale, Spa Resort By Karisma

Gold - 2nd Year April 2022 Azul Beach Resort Riviera Cancún By Karisma

Gold - 3rd Year March 2022 Generations Riviera Maya By Karisma

We are pleased to report that we have been certified for the sixth consecutive year with an overall score of 94%. It is worth mentioning that we have entered into a new category where some new aspects were measured for the first time. Thank you all very much for the commitment and hard work, which has allowed us to continue obtaining the certification.

/ Karisma Hotels & Resorts

Phase 1 April 2022 Nickelodeon Hotels & Resorts Riviera Maya Phase 2 April 2022 Margaritaville Island Reserve, Riviera Cancún By Karisma Azul Beach Resort Riviera Cancún By Karisma Generations Riviera Maya By Karisma El Dorado Royale, Spa Resort By Karisma El Dorado Maroma, Spa Resort By Karisma El Dorado Seaside Suites, Spa Resort By Karisma

ORGANIZATIONAL CHANGES

Organizational Changes

Last February, Mr. Mario Dorantes has joined the organization as General Manager, reporting directly to Mr. Beat Muller, Director of Operations, Propco México. Mario has Mexican nationality and holds Bachelor´s degrees in Tourism Business Administration by the Valle de Mexico university, as well as Glion Institute, and has obtained various development program Diplomas in Marketing and Sales, Food and Beverages Administration, and Business Model Management. He has significant experience in Food and Beverage leadership positions, as well as General Management, in Small Luxury Hotels of the World hotel chains, alongside Hyatt, Four Seasons, Marriott, and Royalton, among others, in countries like Costa Rica, and in different Mexican destinations including Los Cabos, Riviera Maya, Mérida and Holbox.

Last February, Mrs. Leticia Huitron was promoted to the position of Quality Director, reporting directly to Mr. Daniel Lozano, Vicepresident of Operations – Hotels and Resorts Division. With 15-years´ previous experience in the Quality area at companies such as Meliá, where after several years in various properties of the group, she held the Corporate Quality Manager position for North America and the Caribbean for 6 years, she joined Karisma just over 11 years ago, and has been key and an integral part of the department´s development since then.

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FOOD & BEVERAGE

SEA CUISINE by Karisma

This time, the F&B team has transported us to the crystalline waters of the Atlantic, where we can find most of the ingredients to create the most exquisite dishes to delight our guests with Karisma’s extraordinary “Sea Cuisine” at the new hotel in our collection: Margaritaville St. Somewhere, Punta Coco on Holbox Island – Mexico. A world of flavors to satisfy the most demanding palates with the best cocktails made with local ingredients from the land and sea. During the past few months, the culinary team has begun testing different blends of various ingredients to create a bill of fare that adapts to the new concept of our brand, where even the bread is homemade!

FOOD & BEVERAGE

The training of the personnel started immediately by explaining to them each of the various dishes on the menus, as well as how the service was to be adjusted to company’s standards. The same went for both the restaurants and bars.

Finally, the two restaurants, which have been completely finished in design, structure and environment, provide the necessary modern touch to guarantee the full enjoyment of the bill of fare within a warm and welcoming area.

The Harbour House Peninsular Cuisine & Wood Stove Bar Here we have gathered the flavors of the Yucatan peninsula, while enjoying the impressive views of Coco Beach, but that is not all, The Harbour House you can also find delicious wood oven pizza, piadini, focaccia, bruschetta and much more…

The Sandbar & Pan American Grill The eclectic menu to share is designed for long beach days with friends, highlighting fresh sea food, ceviches, grilled dishes from our Josper oven and the catch of the day. For sunset, you would like to move your toes in the white sand in Punta Coco beach and soak in the beauty of the island of Holbox.

Lone Palm Bar & Swim Up Bar And to quench one’s thirst, we have the Lone Palm Bar & Swim Up Bar, which is connected to the large main pool of the complex. This is the perfect spot to enjoy the most refreshing and exquisite mixed drinks..

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PASSION FOR SUSTAINABILITY

Red Mangrove

MANGROVES AND WETLANDS Mangrove forests develop naturally in coastal areas, mainly at the mouths of rivers, in lagoons, estuaries, on flat and marshy lands that are partially and periodically flooded by relatively calm waters, and on islands or islets where there is no difference between high and low tides. Mangroves are halophytes, which are plants that have become especially adapted to thrive in ecosystems with saline soil and inundated conditions. Some say that the word mangle (mangrove) derives from a Guarani language word that means “crooked tree,” surely referring to the shape of the Rhizophora mangle species, whose long roots (similar to mosquito legs) afford its particular features. However, from the point of view of the ecosystem, mangroves are much more than a crooked tree, since mangrove forests harbor a great diversity of animals and plant species. Therefore, whenever we talk about mangroves as a general term, a large number of species must be included. When their leaves fall, they serve as food for a huge diversity of organisms, mainly shrimp, crabs and fish. Mangrove species in general have morphological adaptations that allow them to live in unstable soils, and morpho-physiological adaptations to tolerate saline and brackish environments, and to be able to exchange gases in substratum with low concentrations of oxygen. The roots of the mangroves are partially submerged in the substratum, with an aerial part that protrudes, and which is in charge of capturing part of the oxygen that they need to survive. In addition, mangroves have structures in their leaves called hydathodes, through which they can expel any excess salt. On the other hand, mangroves have reproductive strategies, such as featuring propagules that can float for long periods, and which germinate while still attached to the mother plant. Mangrove forests also serve as a great filter, since all the nutrients, sediments and substances that reach them from the mainland are absorbed, assimilated and metabolized by the thousands of microorganisms that coexist with the mangrove in such a way that these substances do not reach the sea. That is why mangroves are known as “the kidneys of the world”. This function of the mangrove is what generates the characteristic smell of methane in these areas. Wetlands, on the other hand, are floodable ecosystems that have aquatic or land species that tolerate large amounts of water.

THE JUNGLE Jungles are some of the tropical ecosystems with the greatest diversity of plants and animals. The abundance of rains causes tropical forests to always be filled with water. Water is important, since it helps to make the jungle’s soil fertile. This is possible because there are leaves, fruits and even tree branches that continually fall to create a layer that covers the ground. Then, the bacteria spring into action, which, aided by the humidity of the environment, rot the plant-based layer in a short time, and allow its nutritious substances to return to the soil and serve as natural fertilizer for new plants. This layer of dead organic matter is called humus. There are few regions in the world where climate conditions allow the development of jungles. These regions are located between the tropics and the equator. The areas between the tropics receive more solar energy than in any other part of the world, since the sun’s rays fall almost directly on them. This causes the temperature in the intertropical region to be higher than in the rest of the world. Due to this, the water heats up, evaporates, and rises towards the sky, where it cools down, forming a wide band of clouds that generate abundant rains. The two essential features that are vital for the jungle to grow are high temperatures and constant rains. In the areas surrounding our hotels, both in Mexico and in the Caribbean, there are tropical forests intermingling with other ecosystems (grasslands in the Dominican Republic, mangroves in Mexico and wetlands in Jamaica). In the jungle, there are two main layers: The first one is made up of shrubs, mosses and ferns. The second layer is made up of trees, which grow in search of light, forming large canopies that are joined together at the same level to create a “green roof.” Their bark can have bright yellowish or grayish colors, and can have vines and epiphytes growing on their branches. The jungle is considered the most diverse terrestrial ecosystem on the planet, and there are currently only two areas of well-preserved jungles in Latin America. The first is the Amazon jungle, in South America, in the area that has not yet been fragmented to create farmland. The second area with the largest tropical forest is located in the Yucatan Peninsula, which is in permanent risk of fragmentation and destruction. Among the wildlife species found in the jungle are the puma, jaguar, white-tailed deer, coati, gray fox and wild boar. The most common birds are the chachalacas, hummingbirds and parrots.

Environmental Awareness Days JUNE-JULY JUNE 3

JUNE 5

JUNE 8

JUNE 15

JUNE 16

JUNE 17

World Bicycle Day

World Environment Day

World Oceans Day

Global Wind Day

World Sea Turtle Day

World Day to Combat Desertification and Drought

/ Karisma Hotels & Resorts

PASSION FOR SUSTAINABILITY

Coastal Dune

Dominican Jungle Beach Spider Lily

Shoreline Purslane COASTAL DUNES Coastal areas are made up of very diverse environments, some authors consider that, as a whole, these stretches of vegetation host between 10 and 30 million species of wildlife and plants. Beaches and coastal dunes serve as flexible barriers that absorb the impact of crashing waves during storms by shifting and adjusting their shape and position. Dunes are essentially reservoirs where sand accumulates during “normal” conditions, and is then released onto the beach and marine area during storms and hurricanes. After these events, and once again under “normal” conditions, the beach recovers, and the growth process of the coastal dunes begins again. However, the natural processes of the beaches and dunes conflict with the stationary coastal infrastructure. In addition, these areas harbor a significant biodiversity; they serve as nesting, feeding and resting areas for wildlife, and are the habitat of a large number of species, many of which fall into some category of conservation.

Seagrape

Chit Palm

Some of the plants that exist on the coastal dune of our hotels are the seagrape (Coccoloba uvifera), shoreline purslane (Sesuvium portulacastrum), scarlet cordia (Cordia sebestena), chit, or Caribbean thatch palm (Thrinax radiata), beach morning glory (Ipomoea pes-caprae), beach spider lily (Hymenocallis littoralis), among others.

Cenote Sac Actun

CENOTES, OR NATURAL SINKHOLES Cenotes are natural wells, with direct access to the groundwater. Its name comes from the Maya language ts’onot or dzonot. The cenotes are a widespread feature in the Yucatan Peninsula: They were formed, and will continue to form, thanks to the percolation of rainwater into the subsoil. This limestone bedrock is like a sponge that absorbs water when it rains. As the water seeps into the ground, the rock dissolves, giving way to fully or partially flooded caverns. Cenotes are formed when one of these caverns collapses, mainly due to erosion, revealing the groundwater that is found underneath.

JUNE 22

JUNE 28

JULY 3

JULY 10

JULY 11

JULY 26

World Rainforest Day

International Day of the Tropics

International Plastic Bag Free Day

Global Energy Independence Day

World Population Day

International Day for the Conservation of the Mangrove Ecosystem

Cortesía de Lyn Ohala Santos Rodríguez, Gerente Sr. de Sustentabilidad

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PASSION FOR SUSTAINABILITY

Nickelodeon Hotels & Resorts, Punta Cana obtains the EarthCheck Certification

SEE VIDEO

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INFORMATION TECHNOLOGY

SMART HOMES

a benefit available for everyone The idea of a smart home usually sounds like something quite inaccessible, out of reach and even complicated for most people; however, the truth is that with today’s technological advances and cheaper technologies, countless household appliances and services can be automated in your home without the need to invest burdensome sums of money. What’s next? If you have already acquired a smart home hub, what’s the next step? It would be wonderful if you could walk up to your hub and say, “Alexa, make coffee!” and you could magically have a cup of coffee in your hands. Unfortunately, it does not work that way. What we must first understand is that intelligent assistants are merely that, assistants, and that they can only work with what they have within their reach. Assistants can’t serve you coffee if they don’t have a pot, water, coffee, and instructions, right? There are things that intelligent assistants can do without the need for special tools, for example, setting an alarm or a reminder, making a grocery list, calling a contact, and looking up information for you; just ask them what you need, and its done! What devices do intelligent assistants need to do other things? For starters, you must consider what you already have at home, surely some of the television sets that you already have installed have an Internet connection, and this makes them potentially Smart. Many times, modern television sets of famous brand names already feature applications that allow you to connect them with your Smart Hub, and to be able to give it commands such as, “Siri, turn on the TV in the living room”, “Ok, Google, change the channel from Total Play to ESPN.” In addition, you can program routines so that your television turns on at 7:00 am on your favorite channel. This, so far, doesn’t represent any additional cost.

You will then have to think about the things that you want it to do, but that are additional to what you already have at home. To achieve this, however, you will have to become familiar with Smart technology, and my recommendation is to acquire the following 3 devices: ·

Smart lightbulbs: Lighting is important, and it gives us security. Nothing is better than lying on your bed saying, “Alexa, turn off the light” or having a street light that turns on every day at 8:00 p.m. They can cost around USD $18 each, so it’s important to look for those that don’t require a branded Hub. Infrared Remote Control: Perhaps it is a gadget that not many are familiar with, but it is your best ally in this lifestyle. It is simply a universal remote control that can be placed anywhere in a room to control stereo systems, television sets, air conditioners, and almost anything that works with a “normal” remote control. They can cost USD$20, and a single one can handle several pieces of equipment in the same room. Smart Plug: It is an intelligent electric outlet that allows the turning on or shutting down of electricity in anything that is connected to the electrical current, for example, a fan, the coffee maker and even an iron. Why an iron? Well, have you ever wondered if you remembered to unplug your iron? So, this is the answer, if you are not sure, you simply open the Hub from your phone, and even if you are away from home, you can turn off your iron. Its price is around USD$20.00.

In summary, having a Smart home can cost less than USD$120, and it is not an investment that has to be made all at once. Devices can be gradually acquired and attached to the local Wi-Fi network of your home. You can then invest a bit more complex devices or with specific functions, such as cameras, motion sensors, locks, curtain rods, etc., your imagination is the limit.

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QUALITY

HOLA! Introducing...

Dokuments is the documentary platform where the operational documents of the areas are published. On this platform you can consult Policies, Processes and Standards that help to regulate the operation in each location.

If you still do not have your user to enter, please request it to the Quality Department or Manuals and Processes Department.

/ Karisma Hotels & Resorts

ADRIATIC

What´s new for summer 2022 in Azul Beach Resort Montenegro, by Karisma?

WE PROUDLY PRESENT YOU THE BRAND NEW EAT RESTAURANT. Eat Restaurant is the perfect dining spot where you can taste a variety of meals with daily theme nights and explore the specialties from our Mediterranean and Balkan cooking stations. Our new interior offers a unique dining experience for breakfast, lunch, and dinner. If you want to experience his culinary skills and creativity, make sure you visit us at Azul Beach Resort Montenegro by Karisma.

Meet Our New Executive Chef- Pavlo Tirhas We are also happy to announce our new international culinary team, which consists of great professionals who will inspire each other’s creativity and strive to make our resort one of the best places to eat in Montenegro. We are delighted to welcome Pavlo Tirhas who joined the team as Executive Chef. He will bring not only delicious, internationally inspired food to the table, but also knowledge, skills and experience. Pavlo began his culinary career over 20 years ago at Hilton Hotel in Athens, Greece. After Athens, he worked at Hilton in Edinburgh-Scotland, Marriot Hotel and Tigre De Cristal 5* Hotel Casino in Vladivostok. In his career he was a lecturer at universities on kitchen management, was awarded Winner of the Scottish Chef of the year G.N.E.R, took 2nd place as British Chef of the year G.N.E.R and 3rd place in Mediterranean chefs’ contest. During his long career, he has cooked for many wellknown people such as the Queen of England and former Prime Minister of England, Mr. Tony Blair. He believes that the secret to great recipes is not about the ingredients, but the precise execution and layers of flavor.

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KNOWING OUR TEAMS…

This time, we are pleased to introduce you to some of our colleagues from the different staff dining rooms. AZCANIO RIVERA GLADYS DEL CARMEN EMPLOYEE DINING ROOM MANAGER What do you like most about your job? To be creative by generating a balanced and healthy menu that most people like. On one hand, cooking is a passion and doing it every day makes me feel particularly pleased because I consider that a nice dish is something that will always be remembered. On the other hand, being a host, like when we have friends or family coming over, gives me that same satisfaction when I see all my co-workers coming into the staff’s dining room. What dish do you prepare that the staff at the hotel know that they cannot miss? I’m from Veracruz and I always include typical dishes of my home town, and that makes me feel proud of my roots and I’m happy to share my hometown cuisine.

ABR

What tips would you give someone who wishes to work in Karisma? My advice would be that this is a company that acknowledges all the ones that make an effort at work, and the ones who come back after working for another company, we are able to see that not many other companies give us what Karisma gives Us. I’m happy to be part of this GREAT FAMILY!

MARCO A. LÓPEZ DÍAZ COOK What do you like most about your job? To be able to show every day, through my work in food preparation, the love and passion that I have for cooking. To make sure that each diner, after eating what I prepared, has been able to enjoy great flavors, just as if it had been made at home. And that, day after day, the hotel’s staff will come into the dining room happily knowing that they will have a pleasant experience, since what they are about to receive has been made with great care and dedication. What dish do you prepare that the staff at the hotel know that they cannot miss? Creams are my specialty. Bringing a hot and liquid dish to your mouth at the beginning of a meal always creates a pleasant experience for the diner. In addition to the fact that this dish is very versatile, because it can be made from any vegetable, and it is very easy to combine with any other type of food.

ABR

/ Karisma Hotels & Resorts

What tips would you give someone who wishes to work in Karisma? My advice would be that this is a very valuable opportunity to work within a company that is welcoming, managed under high quality standards, with opportunities for growth, and where the staff members are listened to and valued by all.

KNOWING OUR TEAMS…

IRRC

IRCC

IRRC

NDR

At Margaritaville St. Somewhere Punta Coco, Holbox, we have Wendy Monroy Mena, originally from Mexico City, 24 years old and a graduate of UVM’s Gastronomy degree from the Coahuila Campus. She is in charge of the Staff Restaurant, which daily strives to satisfy the tastes of our staff members, following the same line of cuisine created for this property, where the main ingredients come from the sea.

NDR

She is accompanied by Ricardo Dzib Poot, who is originally from Tizimín, Yucatán and is passionate about cooking, with experience on the island in other locations.

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TRAVEL CLUB

TRAVEL CLUB TRAINING 4 ALL

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TRAVEL CLUB

PAMPERING US

COLLABORATOR OF THE MONTH OF MARCH AT EDM

COLLABORATOR OF THE MONTH OF FEBRUARY AT GRM

COLLABORATOR OF THE MONTH PRESTIGE

TOP BOOKER EDC MARCH

TOP SALES EDR MARCH

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FUNDACIÓN KARISMA

DIABETES EDUCATION Globally, diabetes is a pathology that is constantly increasing. Today it is estimated that there are 415 million people living with diabetes in the world and in 20 years there could be a 25% increase as a result of the incidence of overweight and obesity in the world. Karisma Foundation, A.C. for 5 years it has promoted actions to address this problem that today represents a great cost for public health in Mexico. Through different work methodologies to raise awareness about the importance of caring for people living with diabetes, the foundation has identified that the medical care of this population group requires much more than a medical control service to avoid complications associated with diabetes. the illness. Resistance to changing habits, daily hustle and bustle, lack of knowledge about possible complications associated with the disease, as well as poor nutritional training; they have been an important factor for people living with diabetes not to reach their glycemia levels. Beginning in 2022, Karisma Foundation, A.C. same life condition, this will allow you to know and identify the reaction generated by your life habits, physical, nutritional and emotional in the result of your glycemia. This strategy seeks to impact the quality of life of our collaborators, achieving control of their glucose, which allows complications associated with the disease, hospital admissions, disabilities or work disability, even resulting in the optimization of public health resources in Mexico. The educator has turned out to be a fundamental piece for the objectives of the foundation, since the collaborator feels identified with the peer, achieving a significant education through life experience. Gael García Mejía is a young leader in diabetes, from a community who was diagnosed with type 1 diabetes at the age of 16. He was a member of the Mexican Diabetes Association in Cancun since its inception, giving him the opportunity to receive proper education about his disease...Gael received a comprehensive education for years based on nutritional training for the correct balance of his food, which allowed him to have a great quality of life, and thus also optimize his resources for the control of his disease. Gael has received training from the Mexican Diabetes Federation and has helped as a leader in educational camps for youth and children. For 6 years he has actively participated in the health days of Fundación Karisma, A.C. as a volunteer and is a faithful testimony of quality of life through the excellent management of his condition. Since its inception, diabetes is a very expensive disease, its cost is increasing due to the development of complications due to poor control, so the only way to avoid this expense for families and for the country’s public healthis is to assume diabetes education.

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KARISMA FOUNDATION

What is POSTURAL HYGIENE, and how can it help me at work? Postural hygiene is a set of recommendations and attitudes for the correct position of the body that will help us avoid certain injuries. Back pain can be reduced, and even completely eliminated, if we are able to practice good postural hygiene on a daily basis. That is why the Karisma Foundation has carried out mechanical/postural evaluations for the detection of chronic injuries related to the musculoskeletal system, which can cause discomfort, disabilities or physical impediments for the development of work functions. As a result of the evaluation and the detection of problems among the staff members that was carried out in Mexico, and with the purpose of providing support to the regulatory framework in occupational safety—some theoreticalpractical training was provided to raise awareness among employees about the importance of proper spinal hygiene, the implementation of mechanical loading and posture techniques to avoid injuries during the carrying out of their work, strategies for musculoskeletal strengthening, and tactics to improve flexibility through stretching exercises to improve the quality of life of our staff members. The integral well-being of our staff is vital for Karisma Foundation, A.C., and to honor this commitment, a collaboration agreement has been established with a comprehensive rehabilitation clinic both in Cancun and in Playa del Carmen, where both employees and family members can have access at preferential costs. For more information, you can go to your corresponding Human Resources office. In Karisma Foundation, A.C. our PASSION is to help!

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MARGARITAVILLE® ST-SOMEWHERE HOLBOX BY KARISMA

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Think of a small, unspoiled island paradise dotted with gently swaying palms, where crystal-clear turquoise waters kiss white-sand shores and golden afternoons seem to go on forever. This is Margaritaville® St SomewhereTM Punta Coco, Holbox Island by Karisma, a boutique hotel located on the western tip of Isla Holbox, northwest of Cancun and just across the water from the port of Chiquila in Mexico’s captivating Yucatán Peninsula. It’s so much more than just a place — it’s an island state of mind. The property’s beautiful decor and warm hospitality marry easygoing vibes with personalized luxury, infusing every moment of your seaside escape with local authenticity, culture, and experiences. The island is part of the Yum Balam Biosphere Reserve, home to a tranquil lagoon filled with flamingos, pelicans, and other diverse birds. The property’s design stays true to the island’s natural open-air concept and boho-chic style. Nestled over mangrove gardens and elevated wooden bridges winding throughout, all suites are accessed through the first floor six feet above the ground, offering mesmerizing views of the area’s lush flora and over 3,000 feet of pristine white beachfront. The lighthouse at the center of the property is visible from the sea, creating a unique icon on Holbox Island.

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PAMPERING US

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EDR-El Dorado Royale a SPA Resort / EDC-El Dorado Casitas Royale a SPA Resort / GRM-Generations Riviera Maya / EDS-El Dorado Seaside a SPA Resort / EDM-El Dorado Maroma a SPA Resort / NRM-Nickelodeon Hotels & Reorts, Riviera Maya / IRRC-Margaritaville® Island Reverve, Riviera Maya 26

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IRCC-Margaritaville® Island Reverve, Cap Cana/ SSHI-Margaritaville® St-Somewhere Isla Holbox / ABR-Azul Beach Riviera Cancún, by Karisma / ABN-Azul Beach Negril, by Karisma / ABPC Azul Beach Resort Punta Cana / NDR-Nickelodeon Hotels & Resorts Punta Cana issuu.com/karisma-mx /

TRAINING 4 ALL

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BEST OF THE BEST

BEST OF THE BEST EL DORADO ROYALE SPA RESORTS, BY KARISMA Ariel Dominguez Mendez

Jaime Sanchez Rodriguez

Aldo Leonardo Alcantara

Jacob Israel Uc Mis

Francisco de Jesus Hernandez

Alejandro Martin Hernandez

Maria de los Angeles Pacheco

Juan Pedro Chulin Chan

Alma Dominguez Rubio

Maria Fernanda Montes Rojas

Andres Ivan May Ara

Zoila Mercedes Poot Moo

Jose Manuel Benitez Alvarez

Pedro Lopez Flores

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EL DORADO MAROMA A SPA RESORT, BY KARISMA Angel Ivan Barreto Ramirez Collaborator

Elvia Alvarez Gutierrez Collaborator

Sandra Sevilla Zapoteco

Felipe Cruz Hernandez

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AZUL BEACH RESORT RIVIERA CANCÚN, BY KARISMA Gabriel Uc Palma Collaborator

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Jose Juarez Sanchez Collaborator

Renato Carrillo Sáncez Collaborator

Mayte Montiel Olivares Collaborator

BEST OF THE BEST

MARGARITAVILLE® ISLAND RESERVE RIVIERA CANCÚN, BY KARISMA Gabriela Vazquez Méndez Collaborator

Octavio Mis Puc

Ramon Gamboa Sulub

Julio Flores Gutierrez

Denio Calderon

Figerald de los Santos

Jose Aronni Tavares

Zuemi Alejandra Maas

Marlene Chan Gonzalez

Miguel Hernández Jiménez

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MARGARITAVILLE® ISLAND RESERVE CAP CANA, BY KARISMA Patricia Caamal Pool Collaborator

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NICKELODEONTM HOTELS & RESORTS RIVIERA MAYA Wilmer Dionel Martinez Collaborator

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NICKELODEONTM HOTELS & RESORTS PUNTA CANA Jorge Luis Berchelt Collaborator Front

Positive Attitude / Honesty Teamwork / Loyalty / Respect Passion / Responsibility

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