WHAT TO EVALUATE: THE ASSESSMENT FRAMEWORK
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What to evaluate: the assessment framework The nine-box structure identifies the main aspects requiring consideration in any organisational analysis.
The five enablers boost the organisation to perform at its best.
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Above all is the leadership (1), which sets the strategic direction of the organisation and creates the organisational foundations. Good leadership uses instruments of strategy and planning (2) as well as human resources management (3), cooperates with partners and manages resources (4) such as budget, knowledge and IT. On these bases, the organisation defines and documents the internal processes (5) and develops these permanently. If the organisation is well placed to boost the enablers, it will also deliver excellent results for their customers, stakeholders, employees, citizens and society. The CAF defines four criteria which measure the results of the organisations work.
During the self-assessment process a distinction should be made between the cause–effect relationship between the enablers (causes) and the results (effects), and the holistic relationship between the causes (enablers). The cause–effect relationship between the enablers (causes) and the results (effects) have to be taken into account. The organisation should always check for consistency between a given result and the ‘evidence’ collected on the relevant criteria on the enabler side.
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