GUIDELINES FOR IMPROVING AN ORGANISATION USING THE CAF
IV Guidelines for improving an organisation using the CAF The process of continuous improvement can be designed and carried out in a number of ways. The size of the organisation, the culture and prior experience with total quality management tools are some of the parameters that help to determine what the most appropriate way of launching the TQM approach will be. In this chapter we have identified a ten-step process of continuous improvement with the CAF that may be considered relevant to most organisations. It is important to emphasise that the advice given here is based on the experience of the many organisations that have used the CAF. However, each improvement process is unique and therefore this description should be seen as an inspiration for the people responsible for the process of self-assessment rather than as a precise manual for the process.
After the process of applying the CAF and launching improvement actions, CAF users can apply for the label ‘effective CAF user’. The process of applying the CAF plays an important role in this feedback procedure. Common guidelines for the CAF External Feedback Procedure can be found at the CAF website https://www.eipa.eu/portfolio/european-caf-resource-centre/.
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