LANCE
MANAGEMENT
GRATITUDE
TEAM
When the team brought me the topic of “Attitude of Gratitude” for this quarter’s topic – it was an easy yes for me. As we approach the Holidays and especially Thanksgiving, we all have a lot to be thankful for. Although there is a ton of negative press in the marketplace currently regarding interest rates and the economy, and where we might be headed, there are many other things to be positive about. Such as, the record price growth and equity growth that we have had, the historic low interest rates only 9 months ago, and our many clients that were able to take advantage of those market conditions. I am thankful for all those opportunities.
At the same time, I am thankful for the opportunities that this new market presents for us. One of our agents has a poster in his office that says, “A calm sea never made a skilled sailor.” It’s so true, I think back through all the markets I have seen in the Tri-Cities: Massive layoffs in the 90’s, slow steady growth in the early 2000’s, short sales in 2009-2011 with adjustable-rate mortgages, and then the recent insane appreciation – each one of those markets has made me a better real estate agent. Now I get to apply those lessons to help our agents, our clients, our friends and family navigate this landscape. Many of the agents in the market, if they have been in for eight years or less, have never even seen a market like this.
I have been spending a lot of time talking people through what to do in a shifting market. It makes me thankful to be able to provide good advice and insight into what this looks like. We are still helping people buy and sell real estate every single day, and in many ways, they need us more than ever. If you have any questions or we can be of service, please reach out – it’s what we do. Thank you to everyone who reads this issue and supports our team, we appreciate all of you.
KEGAN BALLARD Kegan is joining the team as a Closing Coordinator! Kegan has a background in sales, sales management, system integration, and recruiting. He sees the real estate transaction of buying and selling as a major event for people and is excited to help them through the process and make it as easy and stress free as possible. We asked him what he loves about the Tri and he said the great wineries, golf courses, and restaurants that are great venues to spend time with friends and family. He also loves that having lived here most of his life, he runs into people he knows wherever he goes and enjoys the small town feel for raising his family.
STEPHANIE MYERS Stephanie brings a wealth of experience to her new role as Closing Coordinator including apartment management, investment properties, and ownership of a coffee shop! She is excited to come full circle in her real estate endeavors and dive into helping clients make their dreams come true! We asked her what she loves most about the Tri and she said she feels lucky to live here with so many things to do like fishing, boating, and taking her dogs out to swim.
FORREST BOTKIN Forrest is joining the Buyer Specialist team! Forrest brings a lot to the table in terms of past experience ranging from DJ, to construction, to retail sales and training, to property management, to barista and bartender and various restaurant positions. He is excited for the challenge of real estate and what he can bring to the job along with the fact that each transaction provides a new and unique experience with every client. Forrest has moved a lot (like a lot a lot) and he enjoys the hometown feel of the Tri-Cities with easy access to other major cities via the airport.
In seasons of gratefulness, we were thinking about the ways we share that with others. It might be because it was lunchtime, but our first thought was food. So we asked our team, how do you say thank you with food? Answers came back home made, store bought, some bottled, and some in gift card variety.
The number one response: Baked goods. Donuts, cookies (specifically gooey chocolate chip!), pie, banana bread, regular bread, and gingerbread cake. Some responses said store bought, others said home made and as fresh from the oven as possible.
Bottled, bagged, and beautifully plated, we also had suggestions of wine and scotch. Bags of fresh apples directly from neighboring farms, and the perfect charcuterie presentation.
A few of our team members went even further in suggesting an entire meal. Homemade soup, a gift card for a favorite local restaurant, and even a delicious meal platter, “Bandeja Pais.”
An outpouring of gratitude can come in words, action, and in our opinion, with the addition of comfort food.
AVERAGE
AVERAGE DAYS
$00,000 - $99,999
MARKET
(6 sold) 2% (8 sold) 2% (5
$100,000 - $149,999
$150,000 - $199,999
$200,000 - $249,999
$250,000 - $299,999
$300,000 - $349,999
$350,000 - $399,999
$400,000 - $449,999
$450,000 - $499,999
$500,000 - $549,999
$550,000 - $599,999
$600,000 - $649,999
$650,000 - $699,999
$700,000 - $749,999
$750,000 - $799,999
$800,000+
(1 sold) 1% (2 sold) 1% (4
(5 sold) 1% (3 sold) 1% (2
(4 sold) 1% (5 sold) 1% (4
(10 sold) 5% (19 sold) 11% (
(33 sold) 12% (43 sold) 8% (28
(43 sold) 21% (75 sold) 16% (
(65 sold) 16% (56 sold) 13% (
(43 sold) 11% (38 sold) 11% (
(31 sold) 6% (22 sold) 8% (26
(23 sold) 6% (20 sold) 7% (23
(17 sold) 5% (17 sold) 5% (18
(13 sold) 4% (14 sold) 4% (14
(17 sold) 3% (11 sold) 4% (12
(6 sold) 1% (4 sold) 1% (4
(20 sold) 5% (19 sold) 8% (25
Beautiful move-in ready 3 BD 2 BA rambler in desirable SW Kennewick location! Great room concept, LVP flooring through main living areas, raised ceilings, and gas fireplace with built-in surrounds. Gorgeous island kitchen for the chef complete with quartz counters, full tile backsplash, gas range, stainless steel appliances, pantry, and bright dining nook! Split-bedroom design provides a private main suite with it’s own access door
to covered patio. Primary suite also has a luxurious bath with dual sink vanity, walk-in closet, soaking tub, and tiled walk-in shower! Covered patio for entertaining or relaxing. Fantastic, quiet neighborhood in SW Kennewick’s desirable Apple Valley subdivision--easy access to highways, schools, recreation, and amenities. Schedule your private showing today!
Amazing views and meticulous attention-to-detail in this gorgeous 3 BR 3 BA + an office/den home overlooking Canyon Lakes golf course! Beautiful formal tile entry welcomes you with soaring ceilings, formal dining room, formal living room with stunning views and backyard oasis retreat! Open kitchen boasting granite counters, full tile backsplash, breakfast bar, built-in double ovens, gas cooktop, pantry and dining nook! Family room off kitchen has gas fireplace and tray ceiling. Private mainlevel primary suite wing features spa-like bathroom with tile flooring, air jet tub, separate shower, dual sink
vanity and large walk-in closet! Den/office has French door entry, additional half bath and laundry/utility all on main level. Two generous secondary bedrooms with full bath on upper level. Home provides ALL the storage space you will need with an extra storage room area off secondary bedroom. Large covered and open patios for entertaining, gorgeous outdoor kitchen, and heated in-ground pool! Host parties large and small overlooking the sweeping scenic views of Canyon Lakes golf course! Oversize 4-car garage! Call today for your private showing--this is a can’t miss property!
Both Sellers Work Remotely at This Picturesque ranch in Historic Prosser, WA sprawling over 35 gorgeous irrigated acres with 360-degree scenic and panoramic views including the Horse Heaven Hills. Private drive winds past beautiful Spring Creek and the irrigated, fenced pastures and cross-fenced livestock pens to your manicured, custom 4 BD 4 BA 4136 sq. ft. home featuring a charming wrap-around front porch and walk out basement with kitchenette plus wine cellar! Step into the welcoming foyer and enjoy the bright living area with two-story vaulted ceiling, office off entry with glass french doors, warm wood floors through dining/ kitchen, cozy family room adjacent to kitchen showcasing the gorgeous views, and oversize mudroom (with attached laundry room, storage room, dog area with pet door to outside kennel, and loft storage). Meal prep will be a pleasure in the beautifully designed kitchen complete with custom cabinetry, ample counter space, stainless steel appliances, and breakfast bar. Spacious upper-level
primary suite with private balcony to enjoy the panoramic views, walk-in closet, and en suite bath with jetted tub, dual sink vanity, and separate shower. Luxurious fiberglass pool with oversized patio and extended deck space perfect for outdoor relaxation and entertaining. Mature landscaping, shade trees, and expansive lush lawn provide ideal location to host a wedding, family reunion, or summer BBQ. There is also a 40x60 insulated barn/shop featuring two drive through 14’ doors, tack room, work room with 200 amp service, plus 14x60 overhang providing shelter for the stalls. Work your horses in your private 120x90 arena. Endless possibilities with plenty of parking include opening a Wedding & Event Venue or Equine-assisted therapy center. Schedule your private showing today! Needing less land? Estate can also be purchased without 20 acre parcel for a total of 15.9 acres (See MLS #263819 and #263817)
WORDS ARE POWERFUL AND IN REVIEW FORM, SERVE TO GUIDE POTENTIAL CLIENTS & EXPRESS THE TYPE OF SERVICE THEY WILL RECEIVE. As a part of our attitude of gratitude, we want to shout out some of the kind words that have been said about our agents and the service they have done.
“Alex helped us list and sell our home in Richland, Washington. He really went above-and-beyond because we had already moved. He and his associates helped keep an eye on our house and schedule maintenance. He helped us navigate some complicated offers and one buyer who backed out at the last minute. He is professional, friendly, and I would definitely work with him again.”
- William Chvala
“Brett was very nice & professional. Answered any questions I had. I would recommend him to others.”
“Loved working with Cindy Patrick and the Kenmore Team. We have now bought two homes with her assistance. She is patient, reliable and always quick to respond. She knew our criteria and only contacted us about houses that she felt would be a good fit. She was knowledgeable through the buying process and kept us informed through each step. Thanks to Cindy and the Kenmore Team, we were able to secure our dream home!” - Ya Wen
“Sold my house in 9 days and got me over asking. Was a very smooth experience would recommend anyone in the Tri-Cities area to contact Curtis. Very honest and responsive Realtor. He knows his job very well.” - Brendon Wood
- Lisa MarieALEX BURDEN BRETT PATRICK CINDY PATRICK CURTIS DAHL
“Jeremy Asmus came very highly recommended, and he outdid his reputation! He diligently and tirelessly took us to home after home. He helped us prepare all the paperwork for putting in offer after offer...and then we were finally accepted! We are now in our first home, and we love it! We are so grateful to Jeremy and the Kenmore Team for all their hard work in making what can be a long, difficult process relatively quick and easy! ” - Cathi Costa
“Kellen and his team went above and beyond my expectations. From their patience and understanding to the expediency of the process. Selling our home with this team went quickly and with no bumps in the road. It went very smoothly. We could not have asked for a better team. ” - Nicole Mumbach
“The Kenmore Team got us the home we absolutely loved! They were efficient and communicated well. They knew how to negotiate and were quick to get us our information! David and Andrea were easy to work with and were quick and knowledgeable. We were even able to close early because they were on it! Thank you Kenmore Team for getting us into our home!”
“Jessica was great and I was really happy to work with the Kenmore Team. I had a great experience and everything was very smooth and consistent. I would not hesitate to use Jessica and the Kenmore Team in the future.”
DAVID PRICE
JEREMY ASMUS
JESSICA HOLLANDSWORTH
KELLEN ADCOCK
-Eric Garcia
- Carlee Gude
“Kenmore Team was all around professional, courteous, respectful, knowledgeable, and an absolute pleasure to work with. They helped me sell my home in Kennewick and purchase a new home in Richland. They surpassed my personal expectations and did it all as far as real estate and customer service. Kellen, Kim, and Tyson made it such a positive experience for me and I would definitely work with them and the Kenmore Team again in the future! Thank you!”
- Wallace Ascencio“Kenmore Team Rocks!! We are blown away by how well we have been taken care of. We leased a home for four years and then purchased a home with them. RJ Lange has been exceptional, Julie has also been great to work with. Whenever something went wrong or we had a question, they were always there. Thank you! They made leasing to owning a very smooth transition. We got to experience working with four of their people. Highly recommend them!”
- Ryan & Stephanie Kerr“I highly recommend the Kenmore team. They treated us like family and took great care of us through the process of buying our condo. Sarah are Kenzie were awesome, very knowledgeable and communicated clearly with us every step of the way. Thanks for all your help.”
-Todd Orren
“Our agent, Tyson Jones, went above and beyond the call of duty to lead my wife and I to our dream home. Even blizzard like conditions from a freak snow storm were no match for Tyson's ambition. Tyson picked us up and showed us property in the harshest of elements. He was very friendly and his vast knowledge of real estate help us immensely with making our decisions on each showing. We look forward to snagging a beer with Tyson and recommending him to any and all who are looking to purchase a new home.”
- Dennis Petersen
KIMBERLY ROSE
RJ LANGE
SARAH
MACHIELA
TYSON JONES
This quarter I get to spotlight Jessica in the magazine which is great for me as she’s one of my favorite co-workers (shhh… don’t tell the other co-workers)! Along with being one of the most genuine people I know, Jessica is incredibly hardworking, dedicated to her job and clients, and operates with an extreme amount of attention and excellence that makes her a very special and affective Realtor.
While we don’t like to ever think that our agents worked anywhere prior to Kenmore Team, Jessica started “someplace else” in 2007, learning the business of real estate purchase & sales with a builder. In 2014, our agent Cindy Patrick called her to say the Kenmore Team was hiring. I heard Cindy badgered her relentlessly until she finally agreed to apply after which she took her rightful place as a Buyer’s Agent with us, and we’ve all chosen not to think any longer on a time before that. At the office, she provides this company with so much value as she’s always bringing in enthusiastic initiative and team empowerment. Bonus is her many questions keep Lance on his toes of truly thinking everything through first before
telling the team. Jessica is an extremely dedicated and supportive mother at home and spent many years coaching school volleyball teams (which speaks strongly to why she’s so good at team motivating at the office!). We are lucky to get to work with her daily and excited to share more about Jessica with you. I cornered Jessica and delivered some hard-hitting questions – enjoy…
Your specialty at Kenmore Team is working with Buyers; What do you think is the most important thing for a Buyer to know before they start looking for a home to buy?
Oh, well there is so much that goes into buying your home, where to start?
I would say that the first step is finding a local lender that you can communicate with, trust, and has the programs that work best for you and your family’s needs. There are many benefits to having a quality lender that you trust, but it’s most important in the very beginning of home buying to meet with a lender who can give you a starting point on total purchase price and what type of home we will be looking for.
Quick – you’re being sent to a deserted island for a month by yourself, but all your human needs will be covered, what 3 personal items do you need to take?
Books to keep me occupied. Music. And my dogs. Yes, definitely my dogs!
If I’m new in town, what do you recommend I need to go experience?
All the wineries in and around the Tri-Cities. Many don’t realize what a vast wine culture we have here and each of the wineries has something different to offer in the experience and atmosphere.
Buyers could represent themselves in a purchase and sale transaction, why do you think it’s important for them to have a Realtor?
Advocacy. Real Estate contracts are so much more than just “I’ll give you this much money and you give me keys.” They can be massive with terminology you may not be familiar with. A Realtor will help you to fully understand what you’re agreeing to, and they know the best ways to advocate for the things you
want so you feel positive and supported during your purchase.
What do you enjoy the most about living in the TriCities?
It has to be the weather! It’s so amazing to live in a place where we actually have all four seasons, and they are amazing.
Finding the home that fits every wish and need isn’t always possible. How can a Buyer prioritize to find a house that makes them happy even if it doesn’t check every box?
The easiest way is to literally make a list and separate your “Must Have/Needs” first with your “Wants/Wishes” after. And give your agent a copy as it helps them to navigate a property search. I’ve even had buyers put what they absolutely DO NOT want on their list. Once I know these items and we have talked about them, the process of house hunting becomes easier. I’d also recommend for Buyer’s to be open about their list. Sometimes you’ll want to make modifications after seeing what the market has to offer.
What would the name of Jessica Hollandsworth’s debut album be?
Oh, that’s a good one! Hmm…probably “If My Mouth Doesn’t Say It, My Face Will”
(Truth! Her follow up album is probably titled “Wait, I have questions”)
What do you think the future holds for Jessica?
Wow, what doesn’t it hold? I think I’m most excited about the next couple years because my kids are in really energizing parts of their lives that I get to be a part of and I can’t wait to see what they accomplish. Also, my husband is getting close to retirement and I’m looking forward to spending more time with him and taking fun adventures together.
This quarter we are thinking about gratitude. As a division, KTPM is grateful for all the people we get to work with daily, co-workers, clients and tenants. Property Management isn’t always easy, in fact it’s actually pretty darn difficult and trying most days, but ultimately, we enjoy our jobs and are grateful for the opportunity to come together as a team to do those jobs.
We thought it would be nice to get a peek into our team by asking each member what they were most grateful for.
I am always very grateful for Investors, whether accidental or experienced. Both types are the lifeblood of our property management business because if it wasn’t for investors and owners trusting us with their real estate investments, we would have a business framework with no opportunities. I appreciate being able to work with investors on their growth goals, maximizing profitability and always want them to feel comfort that their property is in good hands. So this gratitude is for you investors! I am grateful to YOU.
I just couldn’t be more grateful for the Operations Team at KTPM. These women are all amazing, resilient, intuitive, and with the ingenuity to solve problems that could only be described as “property management tingz”. They keep me on my toes, keep our department ticking along, and keep me in the know of the latest trends (they’re all millennial/gen-z). I feel lucky every day to get to work with Sierra, Jordan & Gabi.
I’m grateful for my family. They are always so supportive and there anytime I need something. They also encouraged (sometimes pushed) me to take this opportunity with KTPM and I am extremely grateful to them for it. Changing careers has given me the opportunity to grow in my property management roll with the new-found family time to be able to be a better mom and wife.
I am very grateful for my dog Chandler. She is just a magnificent ball of energy that can always make me smile at the end of a difficult day. I am also extremely grateful that she will allow me to dress her up in sweaters come the holiday season!
I am grateful for our clients and the relationships I have built over the past few years. Getting to know people’s stories and journeys is my favorite part of my job. Every single property owner has a unique story to tell and something to learn from. They have provided me such an opportunity and journey.
The thing in my life that I am most grateful for is Julie. Everything I know about property management, problem solving (and life in general) is from Julie. She is the most amazing boss I’ve ever had, the funniest person I know, and my only regret is we don’t work 7 days a week together. (If you can’t tell, someone failed to return their answer so I had to write it for her, but I think it’s pretty accurate – Julie)
LANCE KENMORE DESIGNATED BROKER REALTOR® CELL: 509.727.8977 lance@kenmoreteam.com
KAREN KENMORE OPERATIONS DIRECTOR REALTOR® CELL: 509.727.8979 karen@kenmoreteam.com
KENMORE TEAM / 509.735.1025 9025 W Tucannon Avenue, Kennewick 99336
LORI THOMPSON EXECUTIVE ASSISTANT Cell: 509.539.6715 lori@kenmoreteam.com
JORDAN DE GROOT MARKETING SPECIALIST Office: 509.735.1025 jordan@kenmoreteam.com
STACEY HALL SUPPORT COORDINATOR Cell: 509.551.5040 stacey@kenmoreteam.com
NICOLE DEGRAAF FRONT DESK RECEPTIONIST Cell: 509.551.2923 nicole@kenmoreteam.com
PROJECT MANAGER Licensed Contractor Cell: 509.551.2505 john@kenmoreteam.com
PROJECT MANAGER Licensed Contractor Cell: 509.460.8386 julio@kenmoreteam.com
R.J. LANGE PROPERTY MANAGER MANAGING BROKER Cell: 509.420.3137 rj@kenmoreteam.com
BRETT PATRICK BUSINESS DEVELOPMENT MANAGER Cell: 509.947.0242 brett@kenmoreteam.com
JULIE COLLINS OPERATIONS MANAGER Office: 509.820.3637 julie@kenmoreteam.com
SIERRA JONES ASSISTANT PROPERTY MANAGER Cell: 509.581.9899 sierra@kenmoreteam.com
JORDAN ANGELO PROPERTY MANAGER Cell: 509.518.7178 jordana@kenmoreteam.com
GABI BENSON OPERATIONS ASSISTANT Office: 509.820.3637 gabi@kenmoreteam.com
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