CEM 2018 - FAQ's

Arrival times Registration will open 1 hour 30 minutes before the start of the conference.

Registration Registration will be at the registration desks of the CTICC, Cape Town. You need not bring anything along with you as you are automatically added to the attendee list when you register. Please note that parking is complimentary and you can collect your ticket at the help desk.

At registration you will receive your delegate badge - without a badge you will not be allowed into the main plenary.

Registration will be held at the entrance to the CEM Summit, Outside the Jasminium Conservatory.

1. Day 1 Registration: 7:00am - 8:45am 2. Day 2 Registration: 8:00am - 8:45am Emergency contact information "Police: 021 467 8000 /1 /2 Fire Station : 107 Medical Emergency : 084 124 Cape Town International Convention Centre : 021 410 5000 Kinetic Event Organiser : (+27) 083 238 3164 Payment information Accounts department should you have a payment query please contact Simone Karsten or Megan Mitchley via (+27) 021 180 4700 or click here to send us an email WiFi To be confirmed General updates As an attendee you will receive periodic updates. However, you are welcome to request any information, such as an updated agenda, at any time via customerservice@kineticevents.net

Dress Code Smart Casual Address The CEM Africa summit will be hosted at the CTICC 1, in the Jasminium & Stralitzia Conservatories, and lower level Auditorium 2.

The event will be accessible from the main entrance's labelled 1 & 2 from lower long street, and the overhead bridge from the Westin Hotel.

Parking There is underground parking provided at the venue. Parking garage P3 http://ow.ly/sDTT30lclpV What should I bring with me to the event?

"Note pads and pens are provided by the venue. We recommend you bring a power bank/additional battery packs as charging ports are limited. Business cards - networking is our main objective, although you are able to swop contacts via the app we recommend bringing along business cards for any additional people you would like to connect with.

Help!

"For everything else there is Customer Service. Our customer service desk is monitored by more than 1 person dedicated to assisting you with any other questions you may have about the event. customerservice@kineticevents.net (+27) 021 180 4700.

You can also visit our registration area should you have any app related questions or require any additional assistance with regards to your attendance throughout the 2 days Accommodation Options Cape Heritage Hotel 90 Bree St, Cape Town City Centre, Cape Town, 8000, South Africa capeheritage.co.za 4 Min 1.2km +27 21 424 4646 info@capeheritage.co.za The Westin Cape Town Convention Square, Lower Long Street, Cape Town, 8000, South Africa www.westincapetown.com 1 Min 62m +27 21 412 9999 Protea Hotel Cape Town North Wharf 1 Lower Bree Street, Foreshore Cape Town 8002 South Africa http://ow.ly/JqOW30lclt6

3min 260m +27-21-4434600 Radisson Blu Hotel & Residence 22 Riebeek Street Cape Town, South Africa www.radissonblu.com 8 Min 550m +27 21 467 4000 info.capetown.residence@radissonblu.com Southern Sun The Cullinan 1 Cullinan St, Cape Town City Centre, Cape Town, 8001 www.tsogosun.com/the-cullinan +27 21 415 4000 sscullinan.reservations@tsogosun.com Where can I find the agenda? http://cemafricasummit.com/agenda Where is the Cocktail Function being held?

Networking floor What time does the Cocktail Function start?

6:30pm How many workshops are there on Day 1?

Workshop session 1 – 12:00pm Workshop session 2 – 2pm How many workshops are there on Day 2 and what time do they start?

Workshop session 3 – 11:30am Workshop session 4– 1:30pm Can I register and pay on the day of the event?

Yes, there will be card facilities available.

C-Vent Registration Manual Frequently Asked Questions

How can I modify my profile account to edit my personal information?

Step 1: Follow this link: http://ow.ly/aQgt30lcqre

Step 2: Click on already registered.

Step 3: Insert your email address and confirmation number How can I cancel my registration?

Cancellations are only done by our Customer Services. You can kindly contact us to assist you with your cancellation. Please have your name and confirmation number ready before hand.

How can I substitute myself online with someone else?

Step 1: Follow this link - http://ow.ly/Nmb330lcqvP Step 2: Scroll down, select ‘already registered’ Step 3: You will see the screen below:

Step 4: Insert email address and Confirmation number Step 5: Then select ‘OK’ Step 6: You will then see 4 orange tabs, scroll down a bit Step 7: Select lect ‘more options’ you will see a drop down Step 8: Click ‘substitute - name change’ Step 9: Fill in the persons information you are replacing them with then select next Where can I see/modify my workshop selection?

Simply follow these steps to make your selection: Step 1 Access your profile - click here Step 2 because you are already registered you can llog in using your confirmation number Step 3 Select "Modify" - this is located on the left hand side of your screen in orange Step 4 Check your details! Give your personal details the once over to ensure we have the correct information on record for you Step 5 Click "Next" - this can be found at the bottom of your screen on the right Step 6 Select your sessions. Select ONE workshop for each of the four sessions that you would like to attend.

*If the workshop you would like to attend has been fully booked, you will be added to a waiting list. In the interim, please also select a second option, should a space not open in your first.

Step 7 Continue to click "Next" until you can complete and save your selections Step 8 Please be advised that no selections can be made via email or via telephone. If you require any assistance please feel free to call us.

Your selected options will be printed on your name badge at the Summit registration desk.

What happens if I can’t find/forgot my confirmation number?

The Access pass that was given to me isn’t working when I want to register. Can you assist?

The reason for this might be that the voucher capacity has been reached. Kindly contact Customer Service at 021 180 4700 for more assistance.

What payment method can I use to pay for my registration.

You can follow this link to register and pay immediately: http://www.cemafricasummit.com/Register#!%2F You can follow this link to register later and then pay via the following methods: https://www.cvent.com/events/customer-experience-management-africa-summit/registrationf56de40722894482b26cff5fcaf3fc31.aspx?fqp=true EFT Credit Card Purchase Order

For any other queries or concerns, kindly call our Customer Service line on 021 180 4700. We are looking forward to hosting you at the largest CX in Africa.