CEM Africa is a meeting place for CX professionals and innovative CX solution providers. Where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. The event will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.
This is a chance for delegates to meet and gather knowledge from an exclusive group of industry leaders from the most innovative and disruptive brands as they share practical knowledge and detailed stories of their great successes and epic failures, discuss the future of CX, and explore the ever changing CX landscape.
We promise to cover the latest insights on the customer journey for gaining deeper customer understanding and give practical ways to improve the profit and retention of profits of organizations through practical examples, effective use o
