31 July - 1 August 2019 CTICC, Cape town
Hello there!
Dear Delegate Welcome to the annual CEM Summit, the two day event bringing together the brightest and biggest minds in CX while exploring critical topics and trends currently impacting organizations. We are excited to bring you an exciting array of speakers and leading executives from a variety of industries across Africa and abroad to confront and overcome current industry issues. 2019’s summit will be covering the latest insights on the customer journey to gain a deeper customer understanding and provide practical ways to improve the profit and retention of profits of organizations. We would like to thank our sponsors, exhibitors and partners at the event. Please take the time to identify the companies presented in this brochure guide and visit the various stands on the expo floor. If you have any inquiries, comments or require assistance don’t hesitate to get in touch with a member of our team at the registration area or in the main conference room. We wish you have an informative, engaging and fantastic event! Warmest regards,
Mandisa Rose Norushu, Event Producer
Content: Dear Delegate Attendee Guideline Social Media Workshop Sessions Advisory Panel Speakers Sponsors Media Partners
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ATTENDEE GUIDELINES
www.cemafricasummit.com
ATTENDEE guideline This edition of CEM Africa will focus on A Practical Journey Through Customer Centricity, unpacking the customer journey to its core. The agenda themes have been constructed using the stages of the ‘Customer Journey map’.
NETWORKING FLOOR:
Attendees are encouraged to network with the solution providers who will be available to discuss their latest innovative solutions to the pain points you may be experiencing within your organisation. You will be able to schedule strategic meetings with these exhibitors at their stands throughout the summit.
CONFERENCE SESSION:
Hear from leading industry thought leaders showcasing new insights to shape our future. The conference sessions are a one-stop shop to keep you updated of the latest trends and movements in the CX industry.
WORKSHOPS:
As a delegate, you will have been given the opportunity to attend your selected workshops, registration link sent to you via email prior to the summit. Please refer to the workshop schedule to see which workshops you have been scheduled to attend. The workshop allocations were made on the choices which you submitted prior to the Summit. We urge you to kindly stick to the schedule provided as the workshop seating is limited. If you did not make any choices, please visit the Kinetic welcome desk should you require any assistance in this regard.
www.cemafricasummit.com
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Watch us online FOLLOW US ON SOCIAL MEDIA #CEM19
@CEMAfricaSummit
@CEMAfrica
@cemafricasummit
Customer Experience Africa Summit
Let us guide you through this :)
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WORKSHOP session one 11:50 - 12:50 Room 1.41 / 42 Brand Love | I have a journey map – what now? Chantel Botha, Founder, Brand Love
Room 1.43 Worldwide Business Intelligence | The Money Train™ Landi Jac, Global Director, Worldwide Business Intelligence
Room 1.44 Smoke Customer Intelligence | The war of the metrics
Guarin Coetzee, LEAD: Customer Experience, Strategic Accounts, Smoke Customer Intelligence Sarah MacKenzie, Head of Research, Smoke Customer Intelligence
Room 1.61 Ask Afrika | Machine and human intersections - who is in charge? Human vulnerability in a machine world human interactions and how it’s implications for the CX of the future. Sarina de Beer, Director: Client Experience, Ask Afrika
Room 1.62 IQ business | How to build your CX performance landscape and identify key tactics that will drive CX alignment and differentiation Lizette Akker, Head of CX, IQ business
Room 1.63 Verint Systems | Engagement in the always-on era: How humans and technology work hand-in-hand to meet rising expectations Marije Gould, VP of Marketing, EMEA, Verint Systems
We urge you to kindly stick to the schedule provided a any choices, please visit the Kinetic welcome desk
www.cemafricasummit.com
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WORKSHOP session two 13:50 - 14:50 Room 1.41 / 42 Julia Ahlfeldt CX Consulting | Charting the course: planning your CX career Julia Ahlfeldt, Consultant, Julia Ahlfeldt CX Consulting (Featuring: Clint Payne & Guarin Coetzee)
Room 1.43 Platinum Seed | Using behavioural economics and technology to win at CX Kirsten Dewar, Managing Director, Platinum Seed
Room 1.44 Smoke Customer Intelligence | The war of the metrics
Guarin Coetzee, LEAD: Customer Experience, Strategic Accounts, Smoke Customer Intelligence Sarah MacKenzie, Head of Research, Smoke Customer Intelligence
Room 1.61 Ask Afrika | Machine and human intersections - who is in charge? Human vulnerability in a machine world Sarina de Beer, Director: Client Experience, Ask Afrika
Room 1.62 Genex Insights | Making your measurement meaningful Selina de Freitas, Learning and Development Manager, Genex Insights
Room 1.63 Verint Systems | Engagement in the always-on era: How humans and technology work hand-in-hand to meet rising expectations Marije Gould, VP of Marketing, EMEA, Verint Systems
as the workshop seating is limited. If you did not make k should you require any assistance in this regard.
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www.cemafricasummit.com
LEADERSHIP COUNCIL
ADVISORY Panel: The CEM Africa Summit agenda has been shaped by our advisory panel of industry experts and thought leaders who have assisted us in identifying the key trends affecting today’s CX executives across the continent. These experts are embedded in the industry, enabling them to provide practical knowledge on a variety of topics.
Ian Golding Certified CX Professional Customer Experience Consultancy Ltd
Clint Payne
Leigh Moon
Diane Magers
Head of CX, Multichoice Group
Managing Executive Client Experience, SA Home Loans
CEO CXPA (USA)
Chantel Botha
Mike Joubert
Julia Ahlfeldt
Customer Experience Director, Brand Love
Founder, The Billybo Group
Customer Experience Strategist, Julia Ahlfeldt CX Consulting
www.cemafricasummit.com
SPEAKERS
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SPEAKERS: Page 1
Africa Melane
Andrew Cook
Antonie Fourie
Radio Host, Cape Talk
CEO, Smoke Customer Intelligence
Senior Manager: Client Experience, Product and Research, SA Home Loans
Carmia LuremanNorton Head of CX Delivery & Support, “JUMO.WORLD Former: Superbalist”
Chantel Smit
Corne Krige
CRM Professional, ex Travelstart, Zando and Digitas Liquorice
Former Springbok and Western Province Rugby Captain
Daniel Thebe
Ignatius Sehoole
Kirsten Dewar
Founder, Isidima Brands Multimedia and Uhuru Consumer Electronics
Ignatius Sehoole, CEO KPMG
Managing Director, Platinum Seed
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www.cemafricasummit.com
SPEAKERS
SPEAKERS: Page 2
Landi Jac
Liezl Du Plessis
Lizette Akker
Global Director, Worldwide Business Intelligence
Business Architect, Nedbank
Head of CX, IQbusiness South Africa
Marjie Gould
Medford Torr
Mike Handcock
VP of Marketing - EMEA, Verint Systems
Head UX Specialist, ROAM (Ringier One Africa Media)
Chairman and Founder, Circle of Excellence Group
Nicki Hill
Nosisa Fubu
Head of Innovation and Customer Experience Delivery, Direct Axis
Director, KPMG
Olebogeng Lebo Khubile Senior Manager Client Operations, Medscheme (Bonitas Business Unit)
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SPEAKERS 11
SPEAKERS: Page 3
Rashid Toefy
Sarina de Beer
Deputy Director General: Economic Operations Western Cape Government
Director: Client Experience, Ask Afrika
Selina de Freitas
Taryn Morris
Learning and Development Manager, Genex Insights
Head of CX, Uber (SubSaharan Africa)
Saurabh Prabhuzantye Business Head - Middle East & Africa Freshworks
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SPEAKERS
www.cemafricasummit.com
Enabling alignment and collaboration 08 - 09 October 2019 15 On Orange Hotel Cape Town
featuring Afrisecure Cyber Security Track
www.itleaders.co.za
The Business of selling online 08 - 09 April 2020 CTICC Cape Town www.ecommerce-africa.com
Connecting through B2B Conferencing 14 Pickwick Road, Salt River, 7925, Cape Town, RSA
Contact Us: Tel: +27(0) 21 180 4700 Fax: +27 (0) 86 547 5371 info@kineticevents.net
www.kineticevents.net
CEM is as much yours as it is ours... Have your say! what topic would you like covered in 2020?
5 - 6 August 2020 | Cape Town
Let us know your thoughts For Speaking opportunities, contact: Mandisa Norushu | mandisa@kineticevents.net For Sponsorship opportunities and General enquiries, contact: Tersha Roberts | tersha@kineticevents.net
www.cemafricasummit.com
SPONSORS: Thank you to all participating sponsors
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RESEARCH Partner www.askafrika.co.za Ask Afrika Group has grown to be the largest independent South African market research company with fieldwork capabilities in 95% of Sub-Saharan Africa. Our capabilities extend the full spectrum of both qualitative and quantitative research techniques – Creating memorable research for the greater good. Our multi-disciplinary approach combines statistical and psychological expertise with business acumen and industry understanding, unveiling the answers to the most challenging business questions and giving our clients the benefit of creatively applied research science, packaged in a simple, actionable format.
137 Lakeview Office Park, c/o Melk and Muckleneuk streets, Nieuw Muckleneuk, Pretoria +27 (0) 12 428 7400 mashudu@askafrika.co.za
PLATINUM Sponsor www.kpmg.com KPMG is a global network of member firms providing audit, tax, and advisory services. KPMG’s professionals deliver services across industries, geographies, and functions, with particular strategic focus to help clients find industry-tailored solutions in financial services, government and infrastructure, healthcare, diversified industrials, and energy/natural resources. It operates in 152 countries, with more than 207 000 employees working in member firms around the world and serving many of the world’s largest and most complex organisations. KPMG firms believe that sustainable change must be understood and delivered in the context of a client’s industry, and they have an explicit strategy of hiring experienced professionals from industry, in addition to other channels, to continue to deepen their industry expertise. KPMG professionals are committed to helping clients innovate and transform their organisations — from improving performance to optimising risk and from restructuring operations to seizing new growth opportunities. They take a holistic approach that focuses on creating or preserving business value. KPMG member firms help clients shape their response to business opportunities and challenges across the business life cycle, with deep technical specialisation, global execution capabilities, and a sectorfocused approach. KPMG professionals can provide value to clients with a keen ability to combine functional, operational, and technology consulting skills with deep experience in audit, risk, regulatory, tax, and M&A-related matters.
KPMG Services (Pty) Ltd, 85 Empire Road, Parktown,2193 +27 (0)82 719 2053 tanja.fereirra@kpmg.com
Future customers wil want more Insights on creating value for them will lead to growth for you For more information, contact: Mritunjay Kapur Head of Advisory T: +27 (0)71 402 8445 E: mritunjay.kapur@kpmg.co.za Anticipate tomorrow. Deliver today.
kpmg.co.za © 2019 KPMG Services Proprietary Limited, a South African company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (‘KPMG International’), a Swiss entity. All rights reserved.
PLATINUM Sponsor
THE DIGITAL CEM is as much yours as itBROCHURE is ours... Have your say! would you like covered 2020?2019 WILLwhat BE topic AVAILABLE FROM 30 inJULY
31 July -51-August 2019, Cape Town! 6 August 2020 CTICC, | Cape Town For Speaking opportunities, contact: Mandisa Norushu | mandisa@kineticevents.net
Don’t forget to book your ticket today!
For Sponsorship opportunities and General enquiries, contact: Tersha Roberts | tersha@kineticevents.net
www.cemafricasummit.com/Register
PLATINUM Sponsor www.smokeci.com The last straw of a bad customer experience catapulted Andrew Cook from his promising career as a CA into the field of customer experience management. He had a choice: become another disgruntled customer or do something to change the way businesses engage with their customers. Andrew directed his energy into making it easier for customers to be heard and for businesses to take action. With some hard work, clever programming and an entrepreneurial spirit, Smoke Customer Care Solutions was founded. The Smoke CCS team was formed in 2007 and the first steps were taken to develop a post-call interactive voice response (IVR) survey solution. This software is now known as Eyerys, and it enables companies to continuously monitor service levels delivered in call centres, in the retail environment, online, and every other customer touch point. From software to soft skills, we now combine innovative technological solutions with advisory services so that companies are able to broaden and develop their customer experience strategies. Smoke CCS has grown to include the expertise of some of South Africa’s most creative and talented developer, operational support and sales brains.
Top Floor,Ash House, Olivedale Office Park, Corner Olive Street & Lima Road, Randburg, Johannesburg, 2188 +27 (0)11 462 9881 judith@smokeci.com
GOLD Sponsor www.verint.com Customer Engagement Solutions Verint is “”The Customer Engagement Company.”” We help organizations simplify and modernize the way they engage customers through their contact center, branch, back office and marketing departments. Our market-leading broad portfolio of cloud and hybrid solutions is designed with the latest artificial intelligence and advanced analytics technologies to deliver greater automation and shared intelligence that drives real business impact. Verint is your partner to make customer engagement a strategic advantage and a strong competitive differentiator for your organization. With over two decades of experience helping more than 10,000 organizations worldwide create lasting value, we’re a global leader in customer engagement. Together with our vast global partner network, we can help you evolve and modernize your entire customer engagement operation, while protecting your legacy investments. Together with our customers, we’re looking to the future—imagining, planning and developing innovative ways to take customer engagement to new heights
+44 (0)1932 839 500 jaqueline.munro@verint.com
Engagement in the Always-on Era How humans and technology work hand-in-hand to meet rising expectations
New Verint global study – 34,000+ consumers across 18 countries Explores how demand for 24/7 service has shifted attitudes towards technology in the workplace:
83%
of consumers say that customer experience is a major factor in selecting their service providers
68%
of consumers globally say they feel more loyal towards organisations that make it easy and convenient to engage with them
54%
are happy to be served by a chatbot, but always want the option to move the conversation to a human
Visit the Verint stand or attend one of our workshops to ďŹ nd out more about the research and how results for South Africa compare to other countries.
SILVER Sponsor www.platimunseed.com We create digital experiences people love. We are more than just an agency or consultancy. Engaging. Curious. Ambitious. That’s us. A talented bunch of strategists, developers, creatives and social managers, passionate about building lasting relationships between brands and their people. And we do so through creating digital experiences that resonate. The depth of our involvement with our brand partners distinguishes us from any agency or consultancy. We’re not interested in half-baked schemes or menial commitment. We’re all in.
2nd Floor, 2Francis Street, Zonnebloem, Cape Town +27 (0)76 420 7688 kirsten@platinumseed.com
SILVER Sponsor www.genex.co.za We, at Genex Insights, are market research professionals. We specialise in customer experience management, CX software, employee surveys and research technology.
+27 (0)11 267 1400 selina@genex.co.za
www.iqbusiness.net IQbusiness is the largest independent management consulting firm in South Africa. We believe we are redefining our profession to be more responsive to the various challenges organisations face today. Our methods and frameworks, drawn from our 20 years of international and local experience, allow us to deliver client value early and continuously. Our flexible, Agile approach includes: • •
Consulting: Assigning our teams to design and implement solutions Research: Leveraging our research and that of our partners Contracting: Deploying our experts to fill skills gaps
+27 (0)11 259 4000 lakker@iqbusiness.net
WINNING THE
CX RACE? If not, then it’s time to put your customer in the driver’s seat. If your aspiration is to be customer centric you need a clearly defined CX strategy and a well executed roadmap. You don’t need to do it on your own. IQbusiness has joined forces with Genex Insights - to put you in the driver’s seat. We offer a holistic and proven approach to CX management that combines advanced thinking and techniques with valuable research into your industry, customers and stakeholders, while delivering measurable results.
www.iqbusiness.net
BRANDING Sponsor www.adobe.com Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results.
Corner of Sloane & Main Road, The Campus, Twickenham Building, 2 Main Road, Bryanston, Sandton, 2191 +27 (0)11 575 0008
WINE Sponsor www.spier.co.za Spier, near Stellenbosch, is one of South Africa’s oldest wine farms with a recorded history dating back to 1692. While rooted in this heritage, we’ve got a vibrant and conscious energy, and are home to one of the largest collections of contemporary South African art. Our wines are among the most awarded in the country. Visit us, and enjoy them paired with wholesome, tasty food made with ingredients grown either on our farm or by trusted, nearby farmers. If you feel like lingering, our Hotel and conferencing facilities offer inspiring Winelands getaways in the tranquility of nature. At Spier we believe we can make a difference through learning. We invest in Growing for Good, a range of learning initiatives that empower communities to make positive social and environmental change. These include Tree-preneurs, which encourages people in impoverished communities to grow trees in exchange for essential goods. A number of programmes also offer young people work experience, training and mentorship in hospitality, agriculture, wine and art.
R310 Stellenbosch Stellenbosch, South Africa +27 (0)21 809 1100 info@spier.co.za
Wine sponsored by Spier
Join ‘Directors of the extraordinary’ on Wednesday 31 July 2019 as they host Out of the Bottle - a competitive tasting experience on the CEM networking floor!
featuring Afrisecure Cyber Security Track
IT Leaders featuring Afrisecure Cyber Security Track IT Leaders Africa is the premier CIO and business technology summit where top industry leaders meet to discuss the most current trends affecting key players in the IT sector. The summit has evolved over the ten years of its existence, just as the role of the CIO has transformed, and offers an invaluable platform to engage with industry leaders and practitioners on the latest trends and technology developments forever altering the strategic function of the IT division.
08 - 09 October 2019 | 15 On Orange Hotel Cape Town For additional information visit: www.itleaders.co.za For Speaking opportunities, contact: Mandisa Norushu | mandisa@kineticevents.net For Sponsorship opportunities and General enquiries, contact: Tersha Roberts | tersha@kineticevents.net
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MEDIA PARTNERS 35
MEDIA PARTNERS:
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08 - 09 April 2020 | CTICC Cape Town
The business of selling online
#ECO2020 is an annual show focused on sharing best practice education, where industry experts share their insights, tech leaders showcase their innovation and providing significant networking opportunities for established companies doing business online, or those planning to do business online. This show is ideal for the online business seeking to learn how to increase traction, market share, and profits, while meeting leading solution and service providers that can help them scale their businesses more efficiently through customer acquisition, marketing strategies and next-level online growth, and for anyone geared to generate business online.
SPONSORSHIP NOW AVAILABLE! For additional information visit: www.ecommerce-africa.com For Speaking opportunities, contact: Mandisa Norushu | mandisa@kineticevents.net For Sponsorship opportunities and General enquiries, contact: Tersha Roberts | tersha@kineticevents.net
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MEDIA PARTNERS 37
Thank you to all participating media partners
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MEDIA PARTNERS
Africa Business AfricaBusiness.com is an award-winning digital magazine which focuses on providing information in the sector of businesses, ICT, environment, and green energy. The platform offer services ranging from interviews with VIPs, event announcements, business advertisement, and press releases on pertinent information for CEOs, businesses, traders, and general readers to fully understand the trend of businesses in Africa while identifying opportunities that accompanies it. www.africabusiness.com info@africabusiness.com
Africa investor Africa investor (Ai) is a specialist investment communications firm advising governments, international organisations and businesses on investment strategies for capital market and foreign direct investments in Africa. Ai provides transaction advisory services, strategic research and investment indices to support its clients’ investment programmes in Africa. www.africaninvestor.com tshegofatso.matekane@africaplc.com +27 (0) 11 783 2431
Africa Stop Over Develop new relationships with African SME’s, local Factories, local Chamber of Commerce, major international companies already in Africa, national oil companies, infrastructure companies, mining companies, engineering procurement and construction firms, import & export, service providers, consultants, law firms, agribusinesses, african private equity firms, institutional investors and investment banks. Align your brand to the “African Growth Story’’ and position your commitment to the region www.africastopover.com hugo.cereta@ccpa.pace.com +32 477 232 121
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MEDIA PARTNERS 39
Africa Union This annual publication offers objective and insightful coverage of social, political and economic trends in Africa from government to business as well as identifying and promoting trade and investment opportunities on the continent. We offer coverage by Africans from every country on the continent. grivin@primediazw.com +27 (0) 21 829 0259
African Business Central (“ABC”) is a leading online media company showcasing curated and original news on African Business, primarily, and all things Africa, in general. ABC’s rapidly-growing site attracts tens of thousands of visitors every month that read and watch news, analyses, and opinions of business, economic, political, and cultural events in and about Africa. ABC is making its mark around the world telling Africa’s success stories and highlighting the continent’s swift socio- economic ascent to a rapidly-growing global audience. ABC’s core values are based on the notion that business, in general, and entrepreneurship, in particular, is the surest path to Africa’s socio-economic progress. www.africanbusinesscentral.com susan.douglas@africanbusinesscentral.com
BizCommunity Bizcommunity is the leading South African source of the who, what, where and why of what’s happening in the advertising, marketing, media and retail sectors www.bizcommunity.com presso.ce@bizcommunity.com +27 (0) 21 404 1460
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MEDIA PARTNERS
Brandlove Customer Experience Brandlove is a marketing, education, research and consulting agency serving some of the biggest brands in South Africa. www.brandlove.co.za hello@brandlove.co.za +27 (0) 83 284 7676
Cape Business News Cape Business News, founded in 1980, is a specialist online and print platform that provides business readers with comprehensive news, with extensive coverage of general business trends, events, statistics, new products, services and projects. www.cbn.co.za pieter@cbn.co.za +27 (0) 87 238 2180
CCMG They promote and contribute to the professional development of businesses and professionals within the Contact Centre industry, and provide a forum for knowledge sharing and networking to empower and transform their members, while building on service excellence and continuous improvement within the industry. www.ccmg.org.za info@ccmg.org.za +27 (0) 21 856 3871
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MEDIA PARTNERS 41
Chartered Institute for Customer Management Chartered Institute for Customer Management is a renowned customer service and call centre organisation with its head offices in the UK and regional head offices for Africa in South Africa. CICM is present in 14 countries and represented all over the world through its global implementation and certification partnership network. CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market. www.cicmaglobal.com info@cicmaglobal.com +27 (0) 83 441 1487
Consulta Consulta Research was founded in July 1998 by Prof Adré Schreuder, a doyen of the South African market research field. With more than 20 years of academic and research experience and as a full professor of marketing, Adré recognised the need to make pure, solid academic practices useful in the real world and from that Consulta was born – the first fully-fledged research supplier to be launched through the University of Pretoria’s business venturing enterprise. Consulta’s academically based model is used to finally produce tangible and applicable results to give companies insights they can rely on when it comes to business decisions. www.consulta.co.za getresults@consulta.co.za +27 (0) 86 130 4100
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MEDIA PARTNERS
CXPA The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. We increase the impact and visibility of Customer Experience professionals, facilitate effective member-to-member sharing, and establish respected standards. www.cxpa.org membership@cxpa.org +1 781 876 6208
EuroMonitor Euromonitor International is the world’s leading independent provider of strategic market research. We create data and analysis on thousands of products and services around the world. www.euromonitor.com sibonginkosi.mlalazi@euromonitor.com +27 (0) 21 524 3000
FASTMOVING FASTMOVING (a division of Silo) is a business-to-business news site that showcases the latest trends in the retail and consumer brands in South Africa and Africa. We reach both local and international Retail Buyers, Store Managers, Liquor Outlets, Manufacturers, Distributors, Brand and Marketing Managers with news and information about Products and Services available to the South African Retail Industry. www.fastmoving.co.za hanneried@silo.co.za +27 (0) 31 560 3220
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MEDIA PARTNERS 43
Footprint to Africa Footprint to Africa is a media and investment company, aimed at facilitating and promoting investments in Africa. Footprint to Africa Media is home to the news platform, Africa in 10 Minutes and Popular in Africa. Footprint to Africa Investor Service acts as a bridge between investors and viable investment opportunities in Africa www.footprint2africa.com chiamaka@footprint2africa.com +234 81 4175 5552
Global Africa Network Global Africa Network Media (Pty) Ltd (GAN) is a publishing company based in Cape Town, producing print and electronic business-to-business publications. GAN publishes a series of 10 annual print publications profiling each of South Africa’s nine provinces as business and investment destinations, including a national title. These include Western Cape Business, Eastern Cape Business, KwaZulu-Natal Business, North West Business, Limpopo Business, Mpumalanga Business, Northern Cape Business, Gauteng Business and Free State Business. In 2011, GAN launched the South African Business journal (www. southafricanbusiness.co.za), an annual business and investment guide to the country, to complement the nine regional journals www.globalafricanetwork.com christo.scholtz@gan.co.za
Mercator Advisory Group Mercator Advisory Group is the trusted advisor to the payments and banking industries globally, charting the course for sustained growth and profitability. www.mercatoradvisorygroup.com kyetter@mercatoradvisorygroup.com +781 419 1703
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MEDIA PARTNERS
MMA The MMA is the world’s leading global non-profit trade association comprised of more than 800 member companies, from nearly fifty countries around the world. Our members hail from every faction of the mobile marketing ecosystem including brand marketers, agencies, mobile technology platforms, media companies, operators and others. The MMA’s mission is to accelerate the transformation and innovation of marketing through mobile, driving business growth with closer and stronger consumer engagement. www.mmaglobal.com / www.mmasa.org kim.risi@mmaglobal.com
PaymentsJournal PaymentsJournal is a free, comprehensive online information portal designed to keep payments and banking industry professionals informed through the daily delivery of the latest news, industry blogs, research, case studies, executive interviews and analyst insights. www.paymentsjournal.com
Prime Media Africa Prime Media Africa Publishing Group (PTY) Ltd is a South African is a registered Pan African media company. We publish magazines circulating across Africa www.primediazw.com grivin@primediazw.com
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MEDIA PARTNERS 45
Proudly South African Established in 2001 through Nedlac and has representation from Government, Business, Organized Labour & community. It was formed to address governments 5 main priorities which were; Education, health, job Creation, Fight against crime & corruption, Rural Development and Land Reform. All these priorities can be addressed with the advent of local procurement and local economy investment. www.proudlysa.co.za info@proudlysa.co.za +27 (0) 11 327 7778
ReConnect Africa ReConnect Africa is a unique careers and business website and online magazine for African professionals around the world. ReConnect Africa features articles and interviews on careers, development and business in Africa as well as information on relocation to Africa, top companies and recruitment agencies for Africa. It offers an ideal platform to advertise job vacancies, products and services to a targeted professional African market in Europe, across Africa and around the world. www.ReConnectAfrica.com editor@reconnectafrica.com + 44 77 861 03821
Relocation Africa Relocation Africa will provide seamless professional immigration and destination services to enable expatriates to be effective employees as soon as possible. We align our innovations and services to support our loyal clients’ specific requirements. We have integrated our sister company to continue offering data research for housing, schooling, Cost of Living and vehicle surveys, and our international payment and payroll division to expand our service offering to our Global Client Base. “Helping to embrace the unknown”. www.relocationafrica.com quintin@relocationafrica.com +27 (0) 21 763 4240
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MEDIA PARTNERS
SAcsi Customer Satisfaction Index (ACSI) Global CSITM. The SAcsi is a causal model that links customer expectations, perceived quality and perceived value to customer satisfaction (the SAcsi score), which in turn is linked to customer complaints (and recovery) and customer loyalty intentions. Each metric provides insight into customer satisfaction drivers. Combined, these metrics provide a holistic view that can predict customer buying behaviour (with specific reference to customer retention). The SAcsi is part of 29 global country partners in the ACSI Global CSITM and has since 2012 produced a series of indices at national, economic sector, industry and company/agency levels. www.consulta.co.za hello@consulta.co.za +27 (0) 12 665 6200
SADC Businesses are always looking at platforms that promote their brands as well as access to markets for their products and services. The Southern Africa Top Companies Review publication is a platform that goes beyond just company profiles but offers “corporates� coverage promoting brands from the region. In each of our quarterly coverage, the content identifies and covers different sectors from Banking & Finance, Mining, Information, Communication and Technology to Agriculture, Energy and Manufacturing. grivin@primediazw.com
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MEDIA PARTNERS 47
Silo Silo is South Africa’s leading source of rich brand content and retail promotional intelligence. Combining product image, product meta data and retail analytics with a webbased software platform that incorporates retail best practice and brand management solutions into a seamless, single service solution. The Silo image library is the only comprehensive offering in the country to provide Omni-channel solutions through managing rich, accurate, and validated brand content in the form of product imagery and meta data that is available for output to all media channels, e.g. print promotion, e-commerce, TV and Social media. SILO LEADS WITH A SINGLE COMPREHENSIVE SOLUTION. • Photography (styled and pack shots) & data capturing • FMCG image library & product metadata • Retail promotional analytics • Brand asset management www.silo.co.za hanneried@silo.co.za +27 (0) 31 203 3220
SME South Africa SME South Africa is a daily online news portal that provides strategic business content to enable SMMEs to unlock their growth potential. We are a onestop shop for SMME-related issues in Africa, providing business owners with practical insights, advice and tools that are essential to running a profitable business. Our editorial content focuses on key aspects of running a business, such as Business Finance, SMME Laws & Regulations, Marketing, Technology, Leadership and Human Capital. We have an online audience reach in South Africa, Kenya, United States, India and United Kingdom. WE INSPIRE STRIVING ENTREPRENEURS & RECOGNIZE SUCCESSFUL BUSINESS LEADERS www.smesouthafrica.co.za
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www.cemafricasummit.com
MEDIA PARTNERS
South African Institute of Management (SAIM) GREATER MANAGERS. GREATER LEADERS. FOR A HEALTHIER SOCIAL ORDER. For 55 years The South African Institute of Management has been helping individuals become greater managers, and managers become great leaders. As the ultimate professional body for managers and leaders, we believe that reputable management is significant. This belief lies at the heart of all we do, said Varaidzo Mhangami, Chief Operating Officer – SAIM With numerous individual and corporate Members as well as organisations that are part of our diverse range of management and leadership offering – SAIM is the go-to institution for professional managers and leaders. Whether you work in a large multinational, a small local business, your own business or the public sector, SAIM represents you in promoting comprehensive management and leadership practice. We believe that great managers and leaders make decisions that impact people’s lives and that this impact is felt well beyond the workplace. With the right tools, resources, networks and focus, these decisions have a positive influence on the social order. This view is captured in SAIM’s Vision: Competent Management said Varaidzo Mhangami www.saim.co.za varaidzo@saim.co.za +27 (0) 11 836 5301
www.cemafricasummit.com
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We kindly appeal to delegates to adhere to the following: PRESENTATIONS:
The event speaker presentations have been saved and will be issued to you via a link which will be sent to your emails after the conference. Please note, that although we try to obtain all presentations, speakers provide their presentation for distribution on a strictly voluntary basis. Presentations will only be made available to delegates who complete the feedback questionnaire.
REGISTRATION PROCEDURES:
Delegates will be required to register (check-in) on day one. Please keep your delegate badge, for re-use the following day. Wear your name tags at all times so that attendees will be able to identify you, and as a courtesy to other delegates
QUESTIONS:
Participants are encouraged to ask questions at the end of each speaker session. Should you prefer to submit your questions in writing, please pass this information directly to the moderator in attendance during that session.
CELLPHONES:
All delegates, speakers and moderators are cordially requested to keep their cellphones on silent during the course of the conference plenary. Voicemail can be utilized and accessed during the breaks for messages.
FEEDBACK QUESTIONNAIRES:
Feedback Questionnaires: We appeal to all delegates and speakers to submit a completed questionnaire after the second day – this information is vital in assisting us with ongoing excellence at future events. A feedback link will be sent to delegates after the Summit.
BADGES & LANYARDS:
At the end of the conference, please hand in the badges at the registration desk – don’t forget your feedback!
LEAVING EARLY:
All our speakers have made their time available to us and are willingly sharing their knowledge. Please allow them ALL the courtesy they deserve by not leaving before the last speaker has finished their presentation.
Thank you to all sponsors Platinum Sponsors
Gold Sponsor
Silver Sponsors
Official Research Sponsor
Official Branding Sponsor
Official Wine Sponsor
Get ready CEM 2020 5 - 6 August 2020 | Cape Town
