Conquering Scale
Digital Show Guide 2019 19 - 20 March 2019 | CTICC | Cape Town
WELCOME TO THE ECOMMERCE AFRICA CONFEX
2019
Content: Attendee Guideline Advisory Panel Conference speakers Knowledge bar speakers Sponsors Exhibitors Media Partners
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Dear Delegate Welcome to the 5th Annual eCommerce Africa Conference & Exhibition. ECommerce Africa is the meeting place for eCommerce professionals and innovative eCommerce solution providers. The eCommerce Africa platform has a complete pan African focus drawing over 1200 attendees from 529 companies across 25 countries over a 2 day period. This is not a trade show nor an association event, it is platform formatted for eCommerce decision makers, stakeholders, and professionals looking to exchange mind frame on best practice solutions and benchmark for 50/50 performance. Through keeping our finger on the eCommerce pulse we can give you a deeper understanding of what is happening in the world of selling online, while introducing you to the pioneering suppliers. The event will feature a topical blend of compelling conference sessions combined with an exhibition showcase. We hope that you enjoy the two-day conference and exhibition and gain as much value as possible from the variety of keynotes, panel discussions, and workshops that are on offer. On behalf of the Kinetic team, we would like to thank our sponsors, speakers, and partners for assisting with the growth of the eCommerce Africa Confex over the years, and we wish all attendees a spectacular event .
Yours Faithfully,
Terry Southam & Shannon Mackrill Founders
Attendee Guideline EXPO FLOOR:
The expo floor is a buzz with talks, prizes and great exhibitions. Attendees are encouraged to network with the solution providers who will be available to discuss their latest innovative solutions to the pain points you may be experiencing within your organisation. You will be able to schedule strategic meetings with these exhibitors at their stands throughout the event.
KNOWLEDGE BAR:
Exhibition floor knowledge bar sessions, give you the opportunity to attend multiple educational talks and presentations on topics ranging from payments to CX strategies.
CONFERENCE SESSION:
Hear from leading industry thought leaders showcasing new insights to shape our future. The conference sessions are a one-stop shop to keep you updated of the latest trends and movements in the eCommerce industry.
Take the leap... Experience the change in B2B Conferencing
Advisory Panel
Leonard Stiegeler
Gary Hadfield
GM: Africa, Ringier
CEO, Loot.co.za
Justin Clarke
Kevin Tucker
Founder, Private Property, & One Africa Media
Founder & CEO, PriceCheck
Chris Folayan
David Torr
CEO, MallforAfrica
CEO & Founder, uCook
About the Advisory Panel Our advisory panel members are instrumental in assisting with the conceptualisation and crafting of the conference agenda. Utilising their extensive industry experience, they are able to assist with ensuring that only the most critical trends, risks and opportunities in the eCommerce industry are examined in the agenda. The guidance of the leadership council is our commitment to a more fruitful, knowledgeable and enjoyable experience at this year’s event.
DIGITAL AGENDA: Download the event App. and view the agenda live on your phone! Follow these easy steps: 1. Go to your phones App. store 2. Download ‘CrowdCompass AttendeeHub’ 3. Open the App. 4. Search for event ‘eCommerce Africa’
Speakers A - M
Alexander Gansel
Alexander Kniep
Bianca Havenga
Co-Founder and Managing Director of DutyPay
Founder & CEO, Printulu
Client Manager and Website Developer, Eco Web
Bradley Elliot
Chantel Botha
Charlene van Zyl
CEO, Platinum Seed
Founder, Brand Love
Head of Customer, Woolworths
Clemens Weitz
Dr Jabu Mtsweni
Dylan Piatti
CEO, ROAM
Research Group Lead, CSIR
Deloitte Africa; Chairman: Ecommerce Forum Africa
Evan Waters
Gary Hadfield
Gavin Potgieter
Senior Director -Growth , Naspers
CEO, Loot
Group Sales Director, Kenesis
Grant Brown
Jason Taylor
Johan van Tonder
CEO, Zando
Co-founder and Director, Eco Web
Author, Co-author of ‘E-commerce Website Optimization’
Johanna Kollar
Juan Vargas
Megan Roper
Head of Communication Products Partnerships, Africa, Google
Founder & PR/Operations teams, GHU (Growth Hacking Union)
Head of Marketing, DHL
Speakers M - Y
Mike Joubert
Natasia van Rooyen
Nic Ray
Founder, The Billybo Group
SEO OLM Expert, Kenesis
CEO, Brands Eye
Robbert Wiering
Robyn Hazenkamp
Roger Bezuidenhout
E-commerce expert, GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit)
Head of Design, Red & Yellow
Head of Marketing, SnapnSave
Shawn Sipman
Tebogo Legodi
Venessa Dewing
CX Business Dev & Strategy Leader – Africa, Oracle
Digital Lead, Sanlam
E-Commerce & Key Customers Sub Saharan Africa, DHL Express South Africa
Wayne van Rensburg
Yolande Steyn
Commercial Director, DHL
Independent Consultant, ex FNB & Vodacom
Knowledge Bar Speakers The knowledge bar sessions run concurrently with the conference sessions, and are hosted on the exhibition floor.
Ashley Pitt
Chantel Smit
Chris Rutte
South Africa Representative for Retail, NetSuite
Head of CRM, TravelStart
Head – Operations, Peach Payments
Knowledge Bar Speakers
Katherine Marriott
Federico Dedeu
Gift Gana
Sales Manager, Everlytic
Vice President, Indahash
Co-Founder, Intelikit
Jan Jansen van Vuuren
Jean Buckman
Joerg Lohmann
Founder, Gin Box
Industry Manager for Courier Express and Parcel, Interroll Sa
Channel Sales Director, CitiXsys
Julia Ahlfeldt
Karyn Strybos
Customer Experience, JA Consulting
Marketing Manager, Everlytic
Klaus Lombardozzi
Mike Joubert
Razia Pillay
Organisational Effectiveness Coach, The Leader Ship
Founder, The Billybo Group
Head of Change, News Media
Robin Phillip
Thembani Biyam
Warrick Kernes
Co-Founder, African Payment Solutions
Head of Growth, OrderIn
CEO, Insaka
THE KNOWLEDGE BAR IS HOSTED ON THE EXPO FLOOR!
Navigation Attendee guidelines Advisory panel Conference speakers Knowledge bar speakers Kinetic up-coming events Sponsors Exhibitors Media Partners
Kinetic Up-coming Events Customer Experience Africa Awards 30 July 2019 CTICC | Cape Town Bringing together top CX professionals in a Gala Dinner style awards ceremony. ww.cxa-awards.com
Customer Experience Management Africa 31 July - 01 August 2019 CTICC | Cape Town A meeting place for CX professionals and innovative CX solution providers www.cemafricasummit.com
eCommerce East Africa 12 - 13 June 2019 Radison Blu | Nairobi, Kenya eCommerce East Africa aims to offer solutions to help online sellers succeed. www.ecomeastafrica.com
Sponsors and Exhibitors 2019
Lead Sponsor +27 (0) 72 802 9571 marli.potgieter@dhl.com
www.logistics.dhl/za-en/home.html
DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfilment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 350,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world�. DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 60 billion euros in 2017
UNLOCK YOUR E-COMMERCE POTENTIAL. WITH DHL EXPRESS, YOU CAN DELIVER TO CUSTOMERS IN 220 COUNTRIES. CALL US TODAY TO LEARN MORE. DHL Express – Excellence. Simply delivered. dhl.com
Platinum Sponsor Charlotte Siegert: charlotte@kenesispro.com
www.kenesis.co.za
200 Dr Vosloo Drive, Bartlett, Boksburg, 1459
BE IN CONTROL. Our Mission is to empower our clients and give them control over their business. Here at KENESIS we build our clients future and are committed to enriching and empowering businesses everywhere with our software. Our goal is to allow our clients to Be In Control. Be In Control of their Website. Be In Control of their Payment Options. Be In Control of their Delivery Options. And Be In Control of how the world sees Your Company. Granting our clients complete control is the top priority of all of our software solutions. KENESIS is multifaceted company with software ranging from Customer Relationship Manager Systems, Custom Online Training Studios to Website Development Software. All of our software has been engineered to be able to integrate with each other, offering a complete business-in-a-box solution. Our website development(Content Management Software) software is pre-integrated into all major delivery and payment systems,so that our clients can immediately start reaping the online benefits. Our partners include DHL, PayFast and PayPal to name just a few. KENESIS allows you full control over your client’s online shopping experience, allowing for a seamless shopping experience regardless of the size of your operation. We are KENESIS
E-commerce Website Development made EASY through AI. Hi, I’m KAI. How may I help?
Gold Sponsor +49 (0)631 20 400 200 sabine.lindner@dutypay.eu 1 Pirmasenser Str. 1, 67655 Kaiserslautern, Germany
www.dutypay.eu/de/
Since 2013 DutyPay supports international e-commerce sellers to comply with VAT and other cross-border rules and regulations in the EU. The German-based software and consulting company connects transaction data with rules and regulations.It provides tools and services toenable sustainable growthin cross-border trade for small and big e-commerce sellers. With its expertise and passion,DutyPay is bridging compliance gaps fore-commerce companies to enable business development on an international scale. In 2018, DutyPay initiated the 100Bridges project in association with GIZ and AAEC. The project connects African and European e-commerce sellers, experts and other stakeholders to learn, share and develop opportunities. Sellers can compete in the 100Bridges competitionto win one out of twenty EU-based companies, to start e-commerce sales in the EU from Africa. DutyPay consists of people from around the world to shape the world. Join us to embrace the opportunities of global e-commerce.
Gold Sponsor +49 (0)173 395 1264 juan@ghu.com 1 Pirmasenser Str. 1, 67655 Kaiserslautern, Germany
www.GHU.io
GHU is a shared ecommerce platform where the community buys directly from manufacturers to enjoy authentic products at way better prices than the competition. GHU Members get GEC tokens on every purchase. GHU distributes half of its profit among GEC holders, every hour!
Gold Sponsor +27 (0)11 319 4000 cathy.stadler@oracle.com
www.oracle.com/za
Woodmead North Office Park 54 Maxwell Drive Jukskeiview, Sandton, 2196. Private Bag X85
Oracle Customer Experience: Connect Every Engagement with Your Brand Oracle Customer Experience (CX) is a complete set of best-inclass, integrated, cloud-enabled solutions that encompass the entire customer journey. Throughout the customer lifecycle, across all channels and devices, Oracle helps you break down organizational barriers so you can connect engagements, build advocacy, and grow revenue. About Oracle The Oracle Cloud delivers hundreds of SaaS applications and enterprise-class PaaS and IaaS services to customers in more than 195 countries and territories while processing 55 billion transactions a day. For more information about Oracle (NYSE:ORCL), please visit us at oracle.com and oracle.com/za
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Knowledge Bar
Exhibitors 2019
+971 4 562 1500 NetSuiteGCC@netsuite.com www.oracle.netsuite.com/UAE-Home
NetSuite is the world’s leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, ecommerce, inventory and more.
+27 (0)11 923 4600 rory.warmback@sealedair.com 64 Rigger Rd, Spartan, Kempton Park, 1619/ Johannesburg www.sealedair.com
Sealed Air is the global leader in protective packaging solutions. The company offers cushioning materials that are inflated on-demand and are strong enough to withstand the rigours of the e-commerce journey. Sealed Air’s advanced portfolio of in-line automated fulfillment systems form, fill, wrap, and prepare parcels for shipment. The company manufactures custom moulds, frames, and cushions using engineered materials and provides high-speed dispensing systems that are configurable for flexible working environments. Sealed Air helps customers eliminate damage, increase labour efficiency, minimize package dimension, lessen environmental impacts, and protect the most important part of any e-commerce transaction: the consumer experience.
+27 (0)11 218 6600 info@tolamobile.co.za 1st Floor, Kiepersol Building, Stonemill Office Park, 300 Acacia Road, Darrenwood, Randburg, 2194 ww.sa.oxygen8.com
“Tola” is a gaelic word for money. An apt description, as Tola provides mobile money payment services. Trading in Mozambique since 2016, Tola is a payment service provider, offering mobile wallet aggregation across mobile wallets e-mola, m-kesh, m-pesa as well as retail PoS integration with RecargaAki. Tola also operates in Ghana, Kenya, Tanzania and Uganda, as a payment service provider aggregating mobile money wallets. Launching in South Africa in the first quarter of 2019, Tola is a payment service provider offering aggregation across bank wallets and retail PoS. Group plans include a launch in Malawi and in Zambia in 2019
+ 27 (0)21 555 3260 mygatesales@wirecard.com Block C, Grosvenor Square, Century Way, Century City, Cape Town, 7441 www.wirecard.com / www.mygate.co.za
Wirecard (GER: WDI) is one of the world’s fastest growing digital platforms in the area of financial commerce. We provide both business customers and consumers with a constantly expanding ecosystem of real-time value-added services built around innovative digital payments by using an integrated B2B2C approach. This ecosystem concentrates on the areas payment & risk, retail & transaction banking, loyalty & couponing, data analytics & conversion rate enhancement in all sales channels (online, mobile, ePOS). Wirecard operates regulated financial institutions in several key markets, holds issuing and acquiring licenses from all major payment and card networks. Wirecard AG is listed on the Frankfurt Stock Exchange (DAX and TecDAX, ISIN DE0007472060).
The ultimate customer engagement suite Ready to go. Easy to use. Scalable platform
Freshworks Inc. is the leading provider of cloud-based customer engagement software. Freshworks products make it easy for teams to collaborate with each other, and also help provide their customers with the best experience possible. With tight integration between our products and a secure single sign-on feature, empower your teams to work together through a superior flow of information across your Support, Chat, CRM, ITSM, CRO.
OUR PRODUCTS
150,000+ CUSTOMERS
+27 (0)12 003 3346 jan.jvv@citixysys.com Southdowns Ridge Office Park Cnr John Vorster Avenue & Nelmapius Road Irene, Centurion, 0157, South Africa www.ivend.com
iVend Retail by CitiXsys is an integrated omnichannel solution for the way retailers work today. iVend Retail innovates retail technology, providing a technically superior solution and offering open APIs which can be integrated broadly with SAP ERPs and customer-facing applications to empower enterprise retail and hospitality businesses. With iVend Retail, all departments rely on a single stream of data truth to make informed decisions faster, offer better management and streamline processes that drive profit, all the while delighting shoppers
+91 988 402 5888 joshua.samuel@freshworks.com www.freshworks.com
Freshworks provides customer engagement software to businesses of all sizes, making it easy for customer support, sales and marketing professionals to communicate more effectively with customers and deliver moments of wow. Freshworks offers a full suite of SaaS (Software as a Service) products that create compelling customer experiences and lets businesses share a 360 degree view of relevant customer information internally. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks is a 1,800 + team headquartered in San Bruno, California, with global offices in India, UK, Australia and Germany. The company’s cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
NetSuite The #1 Cloud ERP
+43 732 997002 mark.haupt@smarter-ecommerce.com Peter-Behrens-Platz 9, 4020 Linz, Austria www.smarter-ecommerce.com/en/ Smarter Ecommerce (smec) is a SaaS+ company committed to delivering propulsive, best-in-class software solutions custom-tailored to Google Ads. Our approach is to leverage the balance of machine and human brainpower in order to maximize KPI-driven results while minimizing tedious and iterative taskwork. With more than 10 years of Google Ads (AdWords) experience and a core competence in software development, we have become leaders in PPC automation. We understand that each account is different — with different business goals as well. Whether the client wishes to grow geographically, to optimize text ad quality, to source keywords from Shopping campaigns, to grow their brand by boosting impressions, or to increase sales with inventorydriven and item-specific ads, the smec team is there to help. We demonstrate that, with the right toolset, Google Shopping and Google text ads form a powerful amplifier to help ecommerce players succeed, sell more, and penetrate new markets. Thanks to a deft blend of automation and attentive human support, our clients achieve better results with less effort, enabling them to focus on strategic decision-making
+27 (0)87 362 8000 Info@takealot.com 12th Floor, Takealot Building, 10 Rua Vasco Da Gama Plain, Foreshore, Cape Town, 8001 www.takealot.com
Takealot.com’s mission is to be the most customer-centric online shopping destination in Africa. Our company is built around the simple concept that the customer comes first. Our success is based on our ability to delight our customers with amazing customer service. All of our focus is dedicated to improving the customer experience, from the moment you arrive on our website and place your order to the moment it arrives at your door and any occasional hiccups that may occur during and after delivery (We strive to be perfect but things do happen‌). By aligning ourselves to this philosophy, we believe Takealot.com will be the number one online shopping destination across Africa.
Wirecard is one of the world’s fastest growing digital platforms in the area of financial commerce.
REINVENTING PAYMENT
We are present on five continents, enable more than 300,000 merchants, and hold over 20 years’ experience in the payments industry. We offer merchants the latest technology, transparent real-time reporting services and assistance with the development of international payment strategies, regardless of whether they are in-store, online or mobile. Additionally, our global footprint and multi-currency capabilities enables our merchants to engage in true ‘borderless commerce’. VISIT US AT WWW.WIRECARD.COM
We provide both corporate and SME clients with a constantly expanding ecosystem of realtime value-added services built around innovative digital payments. In 2017, Wirecard acquired Mygate Communications, a leading payment service provider in South Africa, who was voted as the best online payment gateway in Africa by the Technology Innovator Awards 2016. This acquisition by one of the most successful global digital platforms and one of South Africa’s most established and innovative payment gateways has enabled us to provide technology and services with an unparalleled combination of global maturity and local expertise.
+27 (0)11 054 4744 info@i-pay.co.za ipayafrica.com With i-Pay’s innovative online payment solution, online consumers can make purchases for goods and services via secure instant automatic EFTs from any of the six major South African banks. With i-Pay payment solutions, businesses can attract new customers as shoppers are not restrained by “credit card only” payments. Further to the benefits for the consumer, with our online payment processor, Merchants can also achieve significant savings on transaction fees, visibility into their cash flows, instant reconciliation within CRM/ERP systems, to mention a few.
+27 (0)86 1774 232 mikael@pricecheck.co.za www.pricecheck.co.za
PriceCheck is Africa’s largest product discovery and comparison service and is the leading platform for consumers to start their shopping journey. It allows them to make informed buying decisions based on comprehensive comparisons between millions of products, from hundreds of stores. The addition of Marketplace has enhanced PriceCheck’s online shopping experience - allowing consumers to search, compare and now buy directly from merchants on PriceCheck.
support@shoppingfeeder.com www.shoppingfeeder.com
ShoppingFeeder is the leading data feed provider for the world’s most popular e-commerce platforms, including Shopify, Magento, PrestaShop, WooCommerce and OpenCart. Through these data feeds, ShoppingFeeder allows seamless one-click integration into the most popular price comparison and marketplace platforms including PriceCheck, Google Shopping, Bidorbuy, Takealot and more.
+27 (0)11 281 99 00 za.sales@interroll.com Isando 1600 / P.O. Box 327 Spartan Ext 2, 1619, ZA-Gauteng, South Africa www.interroll.co.za
The Interroll Group is the leading global provider of material handling solutions. The company was founded in 1959 and has been listed on the SIX Swiss Exchange since 1997. Interroll provides system integrators and OEMs with a wide range of platform-based products and services in these categories: Rollers (conveyor rollers), Drives (motors and drives for conveyor systems), Conveyors & Sorters as well as Pallet & Carton Flow (flow storage systems). Interroll solutions are in operation in express and postal services, e-commerce, airports, the food and beverage industry, fashion, and automotive sectors, and many other manufacturing industries. Among the company’s end users are leading brands such as Amazon, Bosch, Coca-Cola, DHL, NestlÊ, Procter & Gamble, Siemens, Walmart and Zalando. Headquartered in Switzerland, Interroll has a global network of 32 companies with turnover of around CHF 450.7 million and 2,100 employees (2017).
+27 (0)11 234 7286 info@consnet.co.za Unit 31, Sunninghill Office Park, Peltier Drive, Sunninghill,0157 www.consnet.co.za
As much as making use of technology makes life easier, utilization of expert consultants and solutions also helps mitigate risk, gain insight on customers and improve customer experience and loyalty. Consnet, being a Specialist C/4 HANA and SAP Implementation Partner, can assist companies in tracking all business functions using one system which is not only convenient but efficient. Consnet also plays a key role in providing companies with go-to marketing strategies with a service-offering consisting of E-commerce, Mobility and Customer Relationship Management systems. Delivering exceptional customer service includes online and on-the-phone communications as well therefore, in addition to the above-mentioned services, Consnet also provides Enterprise Telephony Multi-Channel solutions as well as IT Service management and ongoing support. From concept to execution, Consnet provides systems guaranteeing effectiveness and efficiency. Be it tracking sales, doing marketing, analysing data, gathering information about customers or keeping up with trends in order to maintain a technological advantage,Consnet has a solution for all.
+27 (0)21 974 6178 johann.vantonder@awa-digital.com First Floor, Willowbridge Centre, 39 Carl Cronje Drive, Tyger Valley, Cape Town, 7530 www.awa-digital.com
A specialist Conversion Rate Optimisation (CRO) agency, we use aproven 5-step scientific methodology to turn more of your online visitors into buying customers. Increase your online conversion rate, Average Order Value (AOV) and Revenue per Visitor (RPV) while decreasing CPA (Cost per Acquisition). Results are verified with statistically robust A/B Testing. Few other business interventions can measure ROI this precisely. Our clients include brands like Canon, Avis, Interflora, Woolworths and King Price Insurance. “In Year 1, we were working on 7:1 ROI and in our second year we achieved 12:1. We see AWA as an extension of our team” - Chris Jarvis, Head of Conversion and Insight at Canon EMEA “The results of this AWA project boosted overall like-for-like online sales by more than 40%” - Adrian Spence, Head of Ecommerce, Paperchase
With headquarters in the UK and office in Cape Town, you get the best of both worlds: a local team with global exposure and access to the best CRO specialists in the world. AWA are official partners of Google, Optimizely, VWO and SessionCam.
+27 (0)87 550 6850 info@callpay.com 6 Waterford Mews, Century City, Cape Town www.callpay.com
Callpay provides the latest solutions available in the world of digital payments and ensure you increase your conversion rate across web, mobile and call centre. Integrated into multiple payment gateways and acquiring banks, Callpay is trusted by some of the largest Enterprise Merchants. From built in fail-over, transaction monitoring to multi-tokenization Callpay provide Merchants with a unique service unmatched in the industry. Trust Callpay to take care of your digital payment needs and PCI-DSS certification. We are your digital payment experts
Masterclass Presentation
Piecing Together the
Omnichannel
Puzzle Shopping Trends and Stats
19 March 2019 |11:00 AM SAST Presented by: Jan Jansen van Vuuren, Channel Sales Director, Eastern Europe and Sub-Sahara Africa, CitiXsys - iVend Retail
iVend Retail by CitiXsys is a global provider of integrated omnichannel solutions for retail and hospitality chains. Our software solutions integrate vital systems to produce a flawless ecosystem where data flows instantly and freely, with minimal IT investment. Designed to provide exceptional customer experiences throughout the entire shopper and dining journey, iVend Retail solutions for point of sale, loyalty, eCommerce, digital passes, analytics and mobility will increase revenue, improve customer retention, and bring in new business, all while lowering your operating costs. Our suite of solutions is available through a worldwide distribution network of certiďŹ ed partners.
To learn more, visit: www.ivend.com
+27 (0)11 447 6147 karyn@everlytic.com X-Wing, Rutherford Estate, 1 Scott Street, Waverley, 2090 www.everlytic.co.za
Everlytic is a marketing messaging and automation platform that helps your business communicate better, smarter, and more effectively over email and SMS. Our software gives you the power to create beautiful, engaging, functional, and trackable email and SMS campaigns for truly integrated marketing communications.
+27 (0)21 487 6800 info@capetown.travel www.capetown.travel
Cape Town Tourism is the City of Cape Town’s official regional to urism organisation, responsible for destination marketing, visitor and industry services. Successful tourism doesn’t just boost economies – it builds pride too. Cape Town Tourism believes in close encounters, people as the focus point of tourism, responsible living and immersion in the destinations and cultures we visit – this is what gives tourism in Cape Town its unique energy and appeal.
+27 (0)62 330 1401 garethb@mobicred.co.za www.mobicred.co.za
Mobicred is South Africa’s first and largest digital lender focused on the SA eCommerce industry. Offering a 100% digital revolving credit facility for customers, their merchant base includes 1500 retailers. The mobicred platform is seamlessly integrated into online shopping sites, providing customers with a facility and the ability to purchase using a mobicred account across all participating merchants. Benefits to customers include increased security, frictionless purchase experience, and the ability to buy now and pay later. Merchants are able to upsell products to customers as a result of the credit provided.
Navigation Attendee guidelines Advisory panel Conference speakers Knowledge bar speakers Kinetic up-coming events Sponsors Exhibitors Media Partners
Media Partners 2019
www.tractoroutdoor.com
Tractor Outdoor is a premier out-of-home advertising solutions company offering expertly situated advertising space in themajor cities of South Africa. We believe in providing the highest standards of service in the industry and go the extra mile to keep our clients happy. Iconic Billboards Tractor currently manages some of the largest iconic sites in Johannesburg and Cape Town Billboards Various medium and large format billboards which can be custom built to suit your needs. Beach Media branded beach umbrellas for beach goers Bus Advertising Exclusive media rights to multiple bus networks Innovation Custom design projects such as vertical gardens, LED digital displays, LED strips, neon signage, activations and intallations Digital Advertising Various digital screens are available nationally Forecourts Various digital screens are available nationally
086 0812 000 support@bizcommunity.com www.bizcommunity.com Bizcommunity is the leading South African source of the who, what, where and why of what’s happening in the advertising, marketing, media and retail sectors
+33 146 472 544 a.kingsley-hall@theafricareport.com www.theafricareport.com The Africa Report has established itself as the international publication of reference dedicated to African affairs. It is the guide used by decision makers to anticipate economic and political changes in Africa and relied upon for the expertise of an independent editorial team in its surveys, sector reports and country focus published in each issue. Its recognised high-quality coverage of the African business environment is combined with the widest pan-African and international circulation.
www.ecomafrica.org
It is the goal of the EFA to increase awareness, confidence and capability of the eCommerce industry in Africa. EFA represents: large and small eShop owners, brick and mortar stores that are including ecommerce as part of their omnichannel strategy,service providers (platforms, payments, logistics, delivery, consultants) EFA helps each of these stakeholders work cohesively with each other to enrich the overall ecommerce industry in Africa. Trust: Working with retailers to implement a trustmark. Education: Basic curriculum Cooperation with educational institutions & trainers Research: Trends Definitions Usage by business & consumers Attitudes towards Regulation: Data privacy (POPI) Consumer protection (CPA, ECTA) Cyber law Tax Expanding your business in Africa
+32 477 232 121 hugo.cereta@ccpa.pace.com www.africastopover.com Develop new relationships with African SME’s, local Factories, local Chamber of Commerce, major international companies already in Africa, national oil companies, infrastructure companies, mining companies, engineering procurement and construction firms, import & export, service providers, consultants, law firms, agribusinesses, african private equity firms, institutional investors and investment banks. Align your brand to the “African Growth Story’’ and position your commitment to the region
+27 (0) 21 829 0259 grivin@primediazw.com
This annual publication offers objective and insightful coverage of social, political and economic trends in Africa from government to business as well as identifying and promoting trade and investment opportunities on the continent. We offer coverage by Africans from every country on the continent.
+234 81 4175 5552 chiamaka@footprint2africa.com www.footprint2africa.com Footprint to Africa is a media and investment company, aimed at facilitating and promoting investments in Africa. Footprint to Africa Media is home to the news platform, Africa in 10 Minutes and Popular in Africa. Footprint to Africa Investor Service acts as a bridge between investors and viable investment opportunities in Africa
susan.douglas@ africanbusinesscentral.com www.africanbusinesscentral.com (“ABC”) is a leading online media company showcasing curated and original news on African Business, primarily, and all things Africa, in general. ABC’s rapidly-growing site attracts tens of thousands of visitors every month that read and watch news, analyses, and opinions of business, economic, political, and cultural events in and about Africa. ABC is making its mark around the world telling Africa’s success stories and highlighting the continent’s swift socio- economic ascent to a rapidly-growing global audience. ABC’s core values are based on the notion that business, in general, and entrepreneurship, in particular, is the surest path to Africa’s socio-economic progress
+27 (0) 87 350 8057 jessi@fastmoving.co.za www.fastmoving.co.za FASTMOVING (a division of Silo) is a business-to-business news site that showcases the latest trends in the retail and consumer brands in South Africa and Africa. We reach both local and international Retail Buyers, Store Managers, Liquor Outlets, Manufacturers, Distributors, Brand and Marketing Managers with news and information about Products and Services available to the South African Retail Industry.
www.letstalkpayments.com
Let’s Talk Payments (LTP) was launched in August 2013, reports on industry news daily, and continues to be the fastest growing payments and digital commerce news destination globally. LTP brings deep research expertise to news reporting and analysis. With subscribers spread across the world in various segments of payments, financial services, banking and FinTech, LTP has grown in scope and depth to cater to
+27 (0)84 725 7977 shane@bitcoinhub.co.za www.bitcoinhub.co.za Bitcoin & Cryptocurrency is a site that covers the latest news, discussions and information. Keep up to date with Bitcoin Hub, South Africa’s best cryptocurrency resource.
+27 (0)60 215 5988 lotte@ecommerce-nation.fr www.ecommerce-nation.co E-Commerce Nation is the first International Cross-Border E-commerce community and Solution Marketplace, where E-commerce professionals can find the solutions, tools, and advice they need for their development. We offer e-tailers from all over the world collaboration on our platform to exchange, learn, and grow together. We also offer the Business Place: a centralized e-commerce solution marketplace destined to help e-tailers find the perfect solution or tool to help with their development
+27 (0) 21 422 2444 partnership@capetownmagazine. com www.capetownmagazine.com CapeTownMagazine.com is Cape Town’s online magazine. Many of our readers see us as “that trusted friend that enables you to make exciting discoveries around the corner”.
joselle@baypayforum.com www.baypayforum.com
The BayPay Forum, a Silicon Valley-based international network composed of over 11,000 payment and commerce executives, entrepreneurs and investors from thousands of different companies, serves as a forum to connect members in identifying and understanding the emerging trends and innovations in the industry.
+27 (0) 21 762 3325 caryn.mather@paymentsafrika.com www.paymentsafrika.com Payments Afrika focuses on the continuing evolution and innovation of payments in Africa and abroad. We bring you the latest news around a wide range of electronic payments including card payments, ATMs, online payments, ecommerce, mobile payments, online banking, alternative payments, security and point of sale technology. Payments Afrika delivers up to date developments in payments, banking and technology that enable cutting-edge decision making for new opportunities, partnerships, market trends, sales leads and growth strategies
www.bloggersideas.com
BloggersIdeas was founded in 2012 with the aim to help bloggers & SEO’s who struggle to understand the concept of Internet Marketing. Here are some of the reasons how BloggersIdeas can help you and why you’ll find this blog useful: It gives you regular Blogging tips to help you blog better. You can also ask for the assistance in person. BloggersIdeas gives the best tactics to increase traffic to your blog by making use of SEO. You can learn to create a SEO-friendly content with these tips. It also offers certain guides to learn SEO in depth. We also have videos as well as the blog interviewing Top SEO Experts which can help you to clear many doubts. Also, you can get the Blogging Tips as well as the WordPress Tutorials, Plugins tutorials.
info@africa-business.com www.africabusiness.com
AfricaBusiness.com is an award-winning digital magazine which focuses on providing information in the sector of businesses, ICT, environment, and green energy. The platform offer services ranging from interviews with VIPs, event announcements, business advertisement, and press releases on pertinent information for CEOs, businesses, traders, and general readers to fully understand the trend of businesses in Africa while identifying opportunities that accompanies it.
christoff.scholtz@gan.co.za www.globalafricanetwork.com
Global Africa Network Media (Pty) Ltd (GAN) is a publishing company based in Cape Town, producing print and electronic business-to-business publications. GAN publishes a series of 10 annual print publications profiling each of South Africa’s nine provinces as business and investment destinations, including a national title. These include Western Cape Business, Eastern Cape Business, KwaZulu-Natal Business, North West Business, Limpopo Business, Mpumalanga Business, Northern Cape Business, Gauteng Business and Free State Business. In 2011, GAN launched the South African Business journal (www.southafricanbusiness.co.za), an annual business and investment guide to the country, to complement the nine regional journals
+27 (0)11 783 2431 tshegofatso.matekane@africaplc. com www.africaninvestor.com Africa investor (Ai) is a specialist investment communications firm advising governments, international organisations and businesses on investment strategies for capital market and foreign direct investments in Africa. Ai provides transaction advisory services, strategic research and investment indices to support its clients’ investment programmes in Africa.
+27 (0) 21 8290259 grivin@primediazw.com
Businesses are always looking at platforms that promote their brands as well as access to markets for their products and services. The Southern Africa Top Companies Review publication is a platform that goes beyond just company profiles but offers “corporates” coverage promoting brands from the region. In each of our quarterly coverage, the content identifies and covers different sectors from Banking & Finance, Mining, Information, Communication and Technology to Agriculture, Energy and Manufacturing.
+31 (0) 2030 30257 jessie@teampcn.com www.paymentsandcardsnetwork. com The Payments & Cards Network is a talent provider consultancy purely dedicated to the fintech, payments, & commerce domains. With the biggest global network of over 36.000 fintech professionals and our experienced consultants we connect you to highly skilled people to boost your business performance.We’d like get to know your specific needs today and help you find the right person to grow your business.
www.smesouthafrica.co.za
SME South Africa is a daily online news portal that provides strategic business content to enable SMMEs to unlock their growth potential. We are a onestop shop for SMME-related issues in Africa, providing business owners with practical insights, advice and tools that are essential to running a profitable business. Our editorial content focuses on key aspects of running a business, such as Business Finance, SMME Laws & Regulations, Marketing, Technology, Leadership and Human Capital. We have an online audience reach in South Africa, Kenya, United States, India and United Kingdom. WE INSPIRE STRIVING ENTREPRENEURS & RECOGNIZE SUCCESSFUL BUSINESS LEADERS
+41 794 384 664 sakib.mehanovic@ringier.co.ke www.businessinsider.com Business Insider is a fast-growing business site with deep financial, media, tech, and other industry verticals. Launched in 2007 by former top-ranked Wall Street analyst Henry Blodget and DoubleClick executives Dwight Merriman and Kevin Ryan, the site is now the largest business news site on the web. Business Insider was acquired by German media company Axel Springer SE in September, 2015.
+27 (0) 21 524 3000 sibonginkosi.mlalazi@euromonitor. com www.euromonitor.com Euromonitor International is the world’s leading independent provider of strategic market research. We create data and analysis on thousands of products and services around the world
010 140 3180 gia@homecomingrevolution.com www.homecomingrevolution.com Homecoming Revolution is the “brain gain� Global Headhunting Firm for Africa. Established in South Africa in 2003. They specialize in headhunting and placing globally experienced African talent on the continent, with a focus on middle management up to C-suite. They primarily recruit across subSaharan Africa with a strong focus on South Africa, Nigeria, Ghana, Kenya, Tanzania and other Anglophone countries in sub-Saharan Africa.
+31 208 934 315 andreea@thepaypers.com www.thepaypers.com The Paypers is the Netherlands-based leading independent source of news and intelligence for professionals in the global payment community.
781 419 1724 kyetter@mercatoradvisorygroup.com www.paymentsjournal.com PaymentsJournal is a free, comprehensive online information portal designed to keep payments and banking industry professionals informed through the daily delivery of the latest news, industry blogs, research, case studies, executive interviews and analyst insights.
+63 2633 9208 mercado@infocom-de.com www.infocom-de.com InfoCom is a research and consultancy company with over 25 years experience in providing expert strategic planning assistance to stakeholders in the telecommunications, IT and multimedia industries across the globe. Our group is one of the few whose activities encompass engineering, strategic studies and IT development. Our team is multinational. The diversity in intercultural skills improves effectiveness and enriched the output of our analysis
www.siliconcape.com
They are a community of tech entrepreneurs, developers, creatives, angel investors, and VC’s who are passionate about entrepreneurship and the roles we play in the future of South Africa.
www.ctworkspace.com
Mission: Our passion is providing our clients with a professional office environment from which to grow their business by servicing all their business infrastructure needs on flexible terms, with immediate effect and no red tape or unnecessary start-up costs.
PAVING THE WAY FOR ECOMMERCE IN EAST AFRICA Following 4 years of success in Cape Town, Kinetic is excited to present the East African edition of Africa’s largest eCommerce event. Online buying and selling of goods and services, online transactions, high mobile penetration, fast connectivity, a digital savvy population and an increased consumer spending power are among factors increasingly fueling the growth of e-commerce in East Africa. Cross order e-commerce volumes are expected to increase at an annual rate of 25%, this will provide many growth opportunities for retailers and manufacturers who have an online offering. eCommerce East Africa aims to offer solutions to help online sellers succeed. If you already sell online, you will come away from the event with completely new online merchandising ideas, selling tools, marketing outlets, and operational strategies. If you don’t yet sell online, you will find out how to efficiently move your offline business online. If you are a startup, you will discover ways to break into ecommerce with minimal upfront costs using various online store, dropship, print-on-demand, affiliate marketing, and payment solutions on display.
www.ecomeastafrica.com
The CXA Awards are back! The CXA Awards are back and will once again showcase and celebrate the pinnacle of customer experience on the African continent. A glamorous affair with some serious credibility up for grabs the gala evening attracts the movers and shakers of African businesses who take customer experience to the exceptional. WITH SIX PRESTIGIOUS CATEGORY AWARDS UP FOR GRABS 2019 WILL BE THE MOST COMPETITIVE YEAR TO DATE! 1. CXA Omni-channel Champion 2. CXA Customer Insights Award 3. CXA Customer-centric Culture Award 4. CXA Digital Innovator 5. CXA Game-changer Award 6. The CX practitioner
30 JULY 2019 | CTICC | CApe town
A practical journey through customer centricity Our 2019 commitment to you is to maximize the educational value and takeaway you will receive at the 8th Annual CEM Africa Summit. CUSTOMER JOURNEY AT THE CORE
2019 sees a shift in the content design structure; more customer centric and a deeper focus on practical application through Case Studies and Whitepapers. The main plenary and workshop content will follow the customer journey from awareness to advocacy and everything between. Only practical examples and case studies will feature in 2019, to ensure that every minute spent at CEM 2019 is of great value.
31 July & 1 August 2019 | CTICC | Cape Town
Thank you to the 2019 sponsors Lead Sponsor
Pl atinum Sponsor
Gold Sponsors
