WHEN YOU GET A NEW CUSTOMER ENROLMENT

01Add them to Pure Culture

...as well as any other upline leader usage group you find valuable. Let member know you’ve added them, whose group it is, and what it’s for. Then, welcome them in the weekly Welcome Wednesday post in Pure Culture. 02Send them a welcome Package

Find the Welcome Package post in Purely Biz Hub or www.livepureculture.ca. This has printouts, ideas and inspiration on what to include with it. You can keep it simple or go all out! (If you don't have your login to the team website send an email to karlie@lettucechange.com) 03Follow up

Ask if they've received their order and answer their questions. Keep the relationship your first priority, and don’t make it ALL about oils now. If you're friends, still make time to hang out. If you're not close, still make the effort to build the relationship and ask them about themselves, and show an interest in their life. 04Show them resources

Direct them to the Life Steps App. This app has a searchable "Resource" category full of spotlight products, videos and shareable resources! Its free, with an optional pro-upgrade to unlock even more tools, business specific. Search "FAVOURITE REFERENCE MATERIAL" in Pure Culture for our favourite list. Keep it simple and don’t overwhelm them in the early days.

05Plug them into classes

SUPER IMPORTANT! When people are plugged in and attending classes, they’re going to be more excited about this lifestyle and re-ordering. People come for the products, but stay for the community. 06Help them get onto ER

If they are not yet on Essential Rewards and you’ve explained that it is the best way to reorder and why, and they are still hesitant, it means they need more education. No more pushing for ER, time to seriously get them plugged into fun classes and events that educate on the uses of other YL products. If they are not actually watching and attending the online classes (don't sweat, this is common), invite them to your in-person classes. Host one at your home! Here are a few ideas: Make 'n Takes Detox Your Home Girls Night In (YL’s skincare and makeup) Lucy Libido (Hormones and bedroom talk) Show up on social and talk about ER + the lifestyle to demystify its benefits! REPLACING what you already have with a better option, and getting FREE stuff along the way. 07Teach for them

Offer to teach a class for them, and share the opportunity to get their oils paid for! 08Love on them

Just keep on showing up and being available to them, ESPECIALLY in the early days!