Newsbriefs 8 28 17 by LaKesha Gathers McGuire

Newsbriefs Rethinking Homelessness since 1977

New Hope Housing, Administration Office 8407-E Richmond Highway, Alexandria, VA 22309 703-799-2293

Volume 23 Issue 3

August 28, 2017

How Different Seasons Affect The Way Your Brain Works We use our cognitive resources differently based on the season, study finds Article Courtesy of Carolyn Gregoire of Huffington Post.

You’ve probably experienced fluctuating moods with the seasons, but there’s a good chance you never realized that your brain activity also differs based on seasonal changes — varying between spring, summer, fall and winter — as a new study has shown. “Seasonal fluctuations are important in animals,” Dr. Gilles Vandewalle, a neuroscientist at the University of Liege and the study’s lead author, told The Huffington Post in an email. “Mood and immunity are well known to change with seasons in humans and there are indications that several brain aspects could also be seasonal.”

“Mood and immunity are well known to change with seasons in humans and there are indications that several brain aspect could also be seasonal.” The Belgian study, published in in the journal Proceedings of the National Academy of Sciences, finds that the brain utilizes its resources differently to perform the same cognitive tasks depending on what season it is. For the study, the researchers measured brain function in 28 Belgian adults during all four seasons of the year. At each session, the participants spent four- and-a-half days in a lab, without access to the outside world or to sunlight — so they were completely sheltered from seasonal cues. After that time period, the participants’ brains were scanned while they completed a task requiring sustained attention, and another task requiring them to exercise their working memory. Their test scores did not change at different times of the year, however the neural “cost” of that performance differed. In the summer, brain activity peaked on the attention tasks. During the winter, they used significantly less brain activity involved in attention. On the memory task, brain activity peaked in autumn and hit a low in the spring. So, the brain is more active in the summer when attention tasks are being performed, where as in the fall memory recall uses more brain activity.

How Different Seasons Affect The Way Your Brain Works (cont’d)

What does this suggest? It’s possible that the brain adapts its level of efficiency to the time of year. “A bigger activation can mean that there is more means available to do the task such that it is easier,” Vandewalle said. “Lower activation in winter can mean that the brain is less efficient and that it will be more difficult to do the task and in a way more costly because requiring more other resources to maintain performance.”

The researchers don’t yet know why these seasonal brain changes occur, and they’re not the first to study seasonal biological processes. they’re not the only biological processes that seem to vary with the seasons. Scientists have shown that mood can change with the seasons, as well as metabolism (it’s easier to gain weight in the winter). The activity of human genes also changes with the seasons, and so can immune system activity. A study last year also found that we may perceive colors differently in summer compared with winter.

But this new study is the first to show that brain activity related to attention and memory may also have a seasonal element. Anna Wirz-Justice, a chronobiologist at the University of Basel who was not involved in the study, expressed excitement over the findings. “Even though we live in an artificial environment with light cycles that are no longer seasonal, we have the programming in our brains to respond to seasonality,” she told Scientific American.

NHH Admin staff took a break to gaze upon the historic eclipse!

This was the first total solar eclipse in the continental U.S. in 38 years. The last one occurred February 26, 1979. Unfortunately, not many people saw it because it clipped just five states in the Northwest and the weather for the most part was bleak. Before that one, you have to go back to March 7, 1970.

On Call RSS– EUKS Interesting facts about me • • •

I love to travel! I am an avid reader. Foodie!!!!

“I relocated from Miami to this DC metro area. I am a mother of 4 and 1 dog. I love meeting new people and learning from them.”

On Call RSS– EUKS Interesting facts about me • • •

I love comedy and laughter. I am very nurturing. I believe in playing by the rules.

“I have spent most of my life in the Northern Virginia area. I enjoy being around all kinds of people. I look forward to new and exciting experiences on a daily basis. I am excited about working with New Hope Housing and making a difference.”

We Love Our Volunteers A “WAFFLE” Lot! The 2017 Volunteer Appreciation Breakfast, ‘We Love Our Volunteers a Waffle Lot’ was held on Saturday, August 12th, 9:30-11 a.m. at Aldersgate UMC. We had an amazing turnout of volunteers! The following volunteers were recognized for their service: Volunteer of the Year Jim Lund Award Allie McConnell Award Outstanding Volunteer Outstanding Volunteer Outstanding Volunteer

Gabriel VanBerkum Ken Younger Donya Jaraha Teena& Clinton Propst Polley & Morris Hargrove Gabriel VanBerkum

Outstanding Volunteer Outstanding Group Volunteer Outstanding Group Volunteer Outstanding Group Volunteer Outstanding Group Volunteer Outstanding Group Volunteer Community Champion Award

Elvia Maxwell Sureshot Entertainment, LLC FMZBC Military Outreach Group Alpha Phi Alpha Marymount University Washington Farm UMC Dave Krukowski

St. Stephenâ&#x20AC;&#x2122;s United Methodist Church hosted a cookout for residents of Gartlan House

Several children from Milestones and RISE had the opportunity to Shop with a Sheriff at Target for back to school clothes

Capital City Church invited New Hope Housing out to their location to talk about our work in the community and share the bags that they are planning to put together and distribute

Boeing, Amyx, and Fairfax Bar Association Paralegal Section/Fairfax Law Foundation hosted back to school drives to provide all of our children with everything that they will need as they head back to school!

ALL NHH Staff were granted a 2 month extension (Oct. 31st) to finish the mandatory RELIAS courses. Please submit certificates and transcripts to your supervisor upon completion. CLICK HERE to access the RELIAS login homepage. If you need assistance, contact LaKesha McGuire at 703-799-2293 ext. 23/ lmcguire@newhopehousing.org

Webinar Available On Demand

Tuesday, September 19th Webinar available anytime or streaming 12:00pm

Information Overload Managing the enormous amount of information that is thrown at you is difficult. Understand what contributes to information overload and apply tips and tools for effectively managing information.

To View Webinar On Demand visit the INOVA EAP Website: 1. 2. 3. 4. 5.

www.inova.org/eap Click on “Member Login” Enter Username: newhopehousing Enter Password: Mondloch To access webinar, on homepage click on “Online Seminars” link.

You no longer need to register in advance to attend Online Seminars at a set time. Seminars will be prerecorded and uploaded on the third Tuesday of each month. If you have questions, type them into the "Ask a question" box. You will receive an e-mailed answer within five business days. All questions and answers will be posted on the FAQ tab. Please get prior approval from your supervisor if you will view webinar during work hours.

LaKesha McGuire Sends Kudos to:

Kenny Smith sends Kudos to:

Ollie, for helping me run some important NHH errands and for assisting me while I was on crutches due to a minor injury.

I would like to thank all of our RSS staff at New Hope and the Operations Team for the great outstanding work that's being done

Sami Smyth sends Kudos to:

Dana Murray sends Kudos to:

LaKesha for helping set up and make waffles at the Volunteer Appreciation Breakfast! Your assistance was MUCH appreciated!

BIG KUDOS to Roxanne Watkins. I am so happy and proud of you. You are on a wonderful path and headed for amazing things. I am honored that you have shared with me. Keep it going!

Martha for coming to the rescue and saving the waffles at the Volunteer Appreciation Breakfast! I couldn’t have done it without you; you are a miracle worker

Eugenia – You are doing great!

Donna for making the fruit salad for the Volunteer Appreciation Breakfast and helping get everything ready.

Ollie Dawson for always being a helping hand!

Anthony D. for helping me load and unload all of the supplies for the Volunteer Appreciation Breakfast.

Artisha – You are greatly missed. In the front office.

Alexcia Thomas sends Kudos to: Thank you to Martha, Roxanne, Darcel, Eddie, Jeff E., and Reed for helping out with Stepping Stones, the Veteran House, and deliveries to our newly housed clients!

Chavon for keeping such a level head at Shop with a Sheriff and making sure that all of the kids got what they needed and keeping me sane.

Sami thank you for providing the best volunteers for the Kennedy EERC and for the cleaning up Stepping Stones!

Chavon Bell sends Kudos to:

Donna and Anthony D. for a couple of great food baskets!

Artisha- Great work with the relationships that you have built with clients. You are greatly missed in the front office! Eugenia and Khristina- Welcome to the Admin office ladies. Big congrats to Roxanne for her positive endeavors!! You are amazing! Sami- Thank you for going to Shop with the Sheriff and handling the children with me. Sharina- Thank you for always making sure that the clients are well taken care of. You are a great help to us case managers. Dana- Thank you for always having an answer.

Tony R. for keeping everything clean! The whole Kennedy team for being Awesome!

Latasha Younger Sends Kudos to: Chavon and Sami- for taking the kids to Shop with Sheriff. The both of you did a great job! Akira, Lance, and Chavon for coordinating and taking the clients to Cirque du Soleil.

Dana- for always answering my questions that are program related. Operation Team- Thank you for moving residents, dropping off furniture, food, and dealing with our landlords. I really appreciate you guys. Shawn V.- For taking time out to answer my questions on Friday. Michael Bell- Thank you for jumping right into your new position. You are doing a good job!

Patricia- Thank you for helping with the coverage at Susan’s Place. You have really helped us out a lot. Eugenia- Thank you for assisting Michael with RRH. I really appreciate it. Tonya G.- Thank you for all that you do! I really can count on you when I need you, no matter what the issue there may be. Kenny- Thank you for searching and giving us extra Cirque du Soleil tickets for the family program. Samir- Thank you for all that you do! Sharina- Thank you for transporting the kids/parents to Cirque du Soleil. They really had a good time. Christina T.- Thank you for helping us with coverage at Susan’s Place. LaKesha- Thank you for being supportive and taking time out to help all NHH’s programs.

Title: Reports to: Supervises: FLSA Status:

Senior Program Director II, Bailey’s Shelter Executive Director Assistant Director and Coordinator of Residential Services Exempt

Summary of Position The Senior Director I provides direct management, leadership, program and facilities oversight for all residential components of the Bailey’s Crossroads Shelter including the residential services and shift coverage, the case management team (CMT) , the Coordinated Entry Intake Process, Rapid Re-housing Services, Homeless Healthcare Program (HHP), and Emergency Shelter services. S/he is responsible for the oversight of the organization’s ongoing operations and procedures for these programs in areas of service delivery, program development, quality assurance, tracking and assessing statistics, Working as part of the Executive Team, the senior director will set direction and develop strategies for accomplishment of organizational goals and priorities in accordance with agency philosophy and values. The Senior Director will serve as an advocate for New Hope Housing, homeless services, and the residents served. Duties and Responsibilities: • Provides leadership, development, and oversight for all programs listed above. • Sets comprehensive goals and strategies for program performance and growth that are in alignment with the agency’s mission and vision. • Establishes policies that promote company culture and vision; ensure clear and timely communication of agency expectations and policies to program staff. • Provides coaching and development support to direct reports through regularly scheduled one on one meetings and evaluations. • Participates in expansion and collaborative activities. • Collaborate with and supports the business functions of the organization, including Human Resources, Finance and Development. • Ensures implementation of best practices (such as rapid re-housing, permanent supportive housing, trauma informed care, etc.). • Maintains current knowledge of issues impacting homelessness and domestic violence. • Ensures services are implemented in accordance with agency philosophy, grant and contract requirements, and all applicable federal, state and local regulations. • Supports program staff in addressing high risk cases that have escalated past the program level; attends staffings at each of the programs. • Evaluates program and agency performance by analyzing and interpreting data, metrics, and other statistical information to ensure that desired outcomes are being achieved. • Develops new program initiatives, as assigned, based on program outcomes and needs. • Acts as the New Hope Housing representative with partner organizations in Fairfax County Continuum of Care to ensure quality program development, implementation, collaboration, and maintenance. • Ensures compliance with the policies and procedures of New Hope Housing including the utilization of Mandt principles and Out of Poverty curriculum • Adheres to the required ethical standards to include confidentiality, boundaries, resident rights; Approves use of PTO and Sick hours and timesheets for direct reports. Monitors work hours of all program in the ADP electronic timesheet system; • Performs other duties as assigned. Qualifications: • Required: A bachelor's degree in human services/ related field • Proven experience in managing homeless programs and developing and implementing policies and procedures and knowledge of housing first, rapid re-housing, and other nation-wide initiatives to prevent and end homelessness • 5+ years of management/ leadership experience within a social services agency • Understanding of business functions such as HR, Finance, Program Management, etc. • Demonstrable competency in strategic planning and business development • Working knowledge of data analysis and performance/operation metrics • Outstanding organizational and leadership abilities and ability to work creatively and independently • Excellent interpersonal skills working with a diverse staff and clientele. Aptitude in decision-making and problem-solving • Proficient use of computers to include Microsoft Office, Homeless Management Information System (HMIS) and other database software(s) used to track service delivery; • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier; • Strong oral and written communication skills, including public speaking skills • Willingness to work evenings and weekends when needed • Preferred: A master's degree in human services/ related field • Experience leading/ supporting programs serving homeless persons, persons with mental illness or substance abuse addiction Salary: negotiable Send resume and cover letter to hr@newhopehousing.org and please put position title in the subject line. New Hope Housing is proud to be an EOE Equal Opportunity Employer that values diversity.

Position: Reports to: Supervises:

Intake Coordinator, Bailey’s Shelter Assistant Director of Shelter Programs N/A

Summary of Position: The intake coordinator is responsible for conducting intakes for all singles referred to the shelter making every effort to divert persons from shelter, when possible. S/he refers eligible individuals to community case management. Facilitates move-ins to the program or to other shelters if necessary when diversion is not possible. The intake coordinator works with low-income individuals at risk of becoming homeless or who are already homeless. The intake coordinator maintains case records with unique identifiers to include assessments. In addition, s/he establishes and maintains interagency relationships and community partnerships for provision of services. Essential Responsibilities: Some of the essential responsibilities of the intake coordinator include, but are not limited to: • Receives all incoming calls regarding shelter availability. Schedules and conducts intake interviews; makes all necessary referrals for additional services. Monitors and updates countywide tracking tool. Maintains referral records in compliance with shelter policy and compiles requisite statistics. Reviews all new intake files on the shift to ensure releases are signed and the intake procedure is complete. • Prepares resident protocols. Creates a new file for each resident. If the intake is for a past resident, pulls the old file and combines them into a new file for the case manager. • Works closely with case managers to divert persons from coming to shelter whenever possible. Problem-solves to keep individuals from coming to shelter by speaking to other family members, landlords or other potential placements. • Provides referrals to the Housing Case Manager for any new resident/client with fulltime employment and to the Employment Specialist for any new resident/ client in need of fulltime employment. • Coordinates with other shelter providers to facilitate placement when shelter is full or not an optimal placement.

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Participates in all agency and county meetings regarding singles intake procedures and follow up. Provides input to case manager regarding residents' personal needs, behavior and service planning based on observations during inspections, transportation, and other in office interactions. Counsels residents on an as needed basis. Conducts breathalyzer and drug urine screens as needed. Provides transportation for residents in the agency van when necessary. Attends and participates in staff meetings, staff development and professional training to increase knowledge and enhance skills; Utilizes crisis intervention, motivational interviewing, counseling and problem solving techniques to engage and establish rapport with residents; Provides crisis counseling and makes appropriate referrals to assist clients in addressing emotional and environmental problems, including relationship, suicidal ideation, substance use, self-injurious and risky behaviors, immigration and employment; Conducts outreach in the community to educate and link resident to services; Adheres to the required ethical standards to include confidentiality, boundaries, client rights; Creates and maintain confidential client records in compliance with agency policy, to include use of HMIS. Stays current on new and existing programs, services, and resources; implement best practices to maximize desired outcomes; Models a caring, concerned and respectful attitude toward residents, maintains adherence to resident guidelines and uphold shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing, Inc. Works flexible hours, including evenings, weekends, and overnights as required Performs related work as required, accepts special projects and other duties as assigned.

Preferred Qualifications: This position requires the following:

• • • • • • • •

Bachelor’s Degree in social work or related field and at least one year of experience in case management, teaching or counseling the economically disadvantaged. Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs in order to assess residents' and/or their family's ability to utilize available services Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources. Ability to communicate clearly and effectively both orally and in writing Ability to prepare and maintain complete and accurate records and reports and possess proficient computer skills. Experience with the economically disadvantaged and developmentally, emotionally and physically disabled population, local offender population, and homeless population Ability to demonstrate commitment to the specific agency mission values and philosophy. The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $42,000 Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports to: Supervises:

Coordinator of Residential Services Region 2, Bailey’s Shelter Senior Program Director II Residential Shelter Specialists, Shelter Services Specialist

Areas of Responsibilities: The Coordinator of Residential Services is a full-time exempt position directly supervised by the Senior Director II and is responsible for the supervision of the Shelter Services Specialist, Residential Specialists for Bailey’s Crossroad Community Shelter, including hypothermia. The Coordinator of Residential Services is responsible for providing oversight and coordinating the operations of these programs including: program development and compliance, staff supervision and management and administrative responsibilities. He/she is expected to make recommendations to the Senior Director II relative to change and program improvements. The Coordinator of Residential Services must be able to demonstrate the ability to work closely with staff in a harmonious fashion, provide direction to staff, and conduct themselves in a manner worthy of a professional in the field of human services. Summary of Position: The Coordinator of Residential Services provides leadership and direction to the Residential Shelter Services at the shelter and in hypothermia. He/she supports the residential environment of the programs by providing guidance to residents, monitoring, and resolving conflict between residents. He/she also assists staff with decision-making and problem-solving in regards to intervention, de-escalation and medication as necessary. Maintains effective relationships with the Fairfax County CoC partner organizations to exchange program information. Responsible for promoting the agency’s services and values to the community. May represent the organization at community and fundraising events or other official functions as directed. The Coordinator of Residential Services must be available for staff consultations, and emergencies that may arise after hours or on weekends. He/she responds to all calls in a timely and thoughtful manner. He/she works a flexible schedule in order to be present evenings, weekends, and overnights. Essential Responsibilities: Some of the essential responsibilities of the Coordinator of Residential Services include, but are not limited to:

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Is familiar and complies with the policies and procedures of New Hope Housing, Inc. including the utilization of Mandt principles and Out of Poverty curriculum;

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Oversees hiring process for residential services staff for Bailey’s Crossroads Community Shelter programs;

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Monitors the scheduling of RSS staff.

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Oversees the training protocol for all permanent and seasonal Resident Services Specialists and volunteers at the shelter and hypothermia sites;

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Maintain policy and procedure manual to ensure compliance, safety, organization and consistent procedures among resident services specialist staff and residents;

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Develop individual goals for each staff person and support, motivate and monitor their progress, conduct performance evaluations, identify and coordinate training needs and provide oversight of staff’s duties as necessary to ensure a safe and respectful environment exists for all clients, staff, volunteers, and visitors;

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Coordinate Residential Services needs and keep Assistant Director informed of the needs of the Residential Services Specialist Team along with additional shelter program needs;

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Conducts regular supervision with Shelter Services Specialist and Residential Services Specialists for shelter and hypothermia;

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Facilitates Mandt and Out of Poverty classes;

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Oversees system for tracking and reporting of program data and prepares periodic reports/statistics as requested;

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Adheres to the required ethical standards to include confidentiality, boundaries, resident rights;

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Provides crisis intervention and crisis management services as needed;

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Approves use of PTO and Sick hours. Monitors and approves Residential Supervisors and Shelter Services Specialist work hours in the ADP electronic timesheet system;

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Monitor submission of approved timesheet hours for resident services specialist staff to make sure hours are within budget;

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Works flexible hours including evening, weekends, and overnights as needed. Is on-call to provide last minute shift coverage as necessary including evenings, weekends, and overnights;

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Monitors the on call phone for the shelter;

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Performs other duties as assigned;

Preferred Qualifications: This position requires the following: • BA preferred high school diploma or GED required;

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Strong supervisory, management, and team building experience with two (2) years’ experience working in a human service setting; Experience working with homeless adults and adults diagnosed with a mental illness and addiction disorder; counseling and crisis intervention skills; Effective time management skills in a fast-paced environment; Proficient use of computers to include Microsoft Office; The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier; Strong oral and written communication skills; Ability to prioritize competing priorities and make sound judgments; Willingness to work evenings and weekends when needed Salary: $50,000

Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line.

New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports to: Supervises:

Housing Case Manager, Bailey’s Shelter Assistant Director of Shelter Programs N/A

Summary of Position: As part of the case management team, assists single and family residents in identifying housing needs and housing barriers. The Housing Case Manager assists residents in searching for appropriate housing, completing applications, applying for financial assistance and assisting residents in moving from shelter to community housing. Working with the Housing Locator, s/he develops working relationships with landlords, rental offices, faith communities, and/or community associations to provide ongoing positive relationships to ensure continued available resources of housing for residents. Essential Responsibilities: Some of the essential responsibilities of the Housing Case Manager include, but are not limited to:

• • • • • • • • • • • • • • • •

Works closely with the Housing Locator on the housing needs of New Hope Housing residents to ensure an ongoing availability of appropriate housing opportunities. Provides housing counseling and budget training for clients to help prepare them for housing. Assists residents one on one to complete housing applications, lease agreements, background checks, etc., based on referral from the shelter case manager. Coordinates move outs, acting as the liaison between parties and resident when needed. Is visible and interacts regularly with residents. Provides crisis intervention and counseling as needed. Transports residents when necessary in agency vehicles, including the agency’s 15 passenger van. Serves as liaison with staff from other agencies involved in providing housing resources Prepares monthly statistical and narrative reports according to federal, state, and local and/or grant requirements Attends and participates in staff meetings, staff development and professional training to increase knowledge and enhance skills Provides guidance to staff, community organizations and businesses on homeless and Identifies gaps in services Composes correspondence, maintains records, files and documents Models a caring, concerned, and respectful attitude toward residents. Maintains adherence to resident guidelines and upholds agency procedures. Is familiar with and complies with policies and procedures of New Hope Housing. Role models positive behavior for all agency staff, participates in agency wide events, and takes on role of leadership as appropriate. Performs other duties as assigned

Preferred Qualifications: This position requires the following:

• • • • • • • •

BA and two years’ experience in a human service setting. Program development experience. Experience with mentally ill homeless adults and residential programs. Understanding and commitment to “housing first and rapid re housing”. Counseling and crisis intervention skills. Ability to communicate effectively both orally and in writing. Commitment to the mission, values and philosophy of New Hope Housing. Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. Salary: $42,000

Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports to: Supervises:

(3) Case Managers, Bailey’s Shelter Assistant Director of Shelter Programs N/A

Summary of Position: Case Managers provide shelter and rapid rehousing services, engaging in a collaborative process of assessing, planning, facilitating, and advocating to meet the needs of individuals and families experiencing a housing crisis. Through counseling and coordination of available resources, case managers assist residents in locating and/or maintaining temporary or permanent housing to promote housing stability. Case managers are responsible for preparing, monitoring, and evaluating individualized housing stabilization plans and provide intervention to facilitate alternative solutions to specific problems. Case managers work with low-income individuals and families at risk of becoming homeless or who are already homeless. Case managers maintain case records with unique identifiers to include psychosocial assessments, budgets and housing stabilization plans. In addition, case managers establish and maintain interagency relationships and community partnerships for provision of services. Essential Responsibilities: Some of the essential responsibilities of the Case Manager include, but are not limited to:

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Utilizes crisis intervention, motivational interviewing, counseling and problem solving techniques to engage and establish rapport with residents; Conducts psychosocial assessments to determine immediate need, history, and potential strengths and barriers; Assesses initial and on-going risk and level of need using a Self-Sufficiency Matrix and other assessment tools; Assists residents in identifying their needs and barriers to housing stability such as employment, credit, childcare, physical and mental health issues, substance use, and criminal history; Assists residents in identifying their strengths and maximizing their personal resources; Reviews verifications, prepares social histories, and makes recommendations for financial assistance to stabilize housing based on federal, state and local program guidelines; Develops individualized housing stabilization plans with residents, addressing their service needs in life domains such as housing, family relationships, child care, health care, financial management, education, training, and employment, mental health and substance abuse. Refers, coordinates and monitors the delivery of appropriate services and leverages community resources to meet clients’ basic and treatment needs; Provides crisis counseling and makes appropriate referrals to assist clients in addressing emotional and environmental problems, including relationship, suicidal ideation, substance use, self-injurious and risky behaviors, immigration and employment; Monitors client progress and provides supportive services to ensure the housing stabilization plan goals and strategies meet changing needs and priorities; Accompanies clients to appointment as needed; Conducts outreach in the community to educate and link resident to services; Meets and presents cases regularly at multidisciplinary team meetings to aid in identifying services needs and engagement techniques; Provides guidance and training to interns, volunteers and new staff; Acts as a liaison between residents and other agency personnel and advocates for residents within all systems; Works closely with agency housing staff including providing referrals and feedback on resident needs; In the absence of Housing staff, builds and maintains partnerships with landlords, management companies and non-profit providers to identify and secure affordable housing locally and in surrounding jurisdictions for clients; Updates and maintains log of contacts, writes reports and narratives; Adheres to the required ethical standards to include confidentiality, boundaries, client rights; Creates and maintain confidential client records in compliance with agency policy, to include use of HMIS for case management, data collection and as a reporting tool. Prepares monthly statistical and narrative reports according to federal, state, and local and/or grant requirements; Attends and participates in staff meetings, staff development and professional training to increase knowledge and enhance skills; Provides guidance to staff, community organizations and businesses on homeless and homeless prevention programs; Identifies gaps in services; Stays current on new and existing client programs, services, and resources; implement best practices to maximize desired outcomes; Composes correspondence, maintains records, files and documents; Models a caring, concerned and respectful attitude toward residents, maintains adherence to resident guidelines and uphold shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing, Inc. Performs related work as required, accepts special projects and other duties as assigned.

Preferred Qualifications: This position requires the following: • Bachelor’s Degree in social work or related field and at least one year of experience in case management, teaching or counseling the economically disadvantaged. • Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs in order to assess residents' and/or their family's ability to utilize available services • Strong knowledge of benefit programs and community resources and ability to interpret laws, policies and procedures, and regulations for such programs. • Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources. • Ability to communicate clearly and effectively both orally and in writing • Ability to prepare and maintain complete and accurate records and reports and possess proficient computer skills. • Some experience in case coordination • Experience teaching or counseling the economically disadvantaged and developmentally, emotionally and physically disabled population, local offender population, and homeless population • Completion of college-level courses in sociology, psychology, or a related human service field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. • Incumbent must be able to work flexible hours including evenings, weekends, and overnights, as required • Ability to demonstrate commitment to the specific agency mission values and philosophy • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. Salary: $42,000 Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position:

(4) Full Time Residential Services Specialists, Bailey’s Shelter: M-F Shifts ( 4pm-12am, 5pm-1am, 12am-8am, and 1am-9am)

Reports to: Supervises:

Coordinator of Residential Services N/A

Summary of Position: The Resident Services Specialist is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. Focus is on the residents and how best to assist them during their stay. He/She is a member of the site team. Essential Responsibilities: Some of the essential responsibilities of the Residential Services Specialist include, but are not limited to:

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Ensures a safe and manageable living environment for the shelter residents. Monitors residential areas, is visible and interacts regularly and informally with shelter residents. Reads log book from previous shift to note any items that need attention. Completes essential forms for intake and checkout procedures for residents. Consults with Coordinator of Residential Services and case managers regarding residents' personal needs, behavior and service planning. Within limits assists residents in processing issues, problem solving, parenting, etc. Provides a positive role model for residents. Maintains all required documentation of residents’ activities on a current basis. Assists in dispensing medication to residents. On a daily basis counts all medications and updates medication log. Conducts breathalyzer and drug urine screens as needed. Distributes medication, medication vouchers, taxi vouchers, bus tokens, linens, and toiletries to residents in accordance with established procedures. Answers telephone and routes calls and messages to appropriate staff in a professional manner. Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor. Supervises resident chores and resident upkeep of their personal areas. Informs case manager when there are problems. Assists with resident activities and programs, as assigned. Accounts for all donations received during the shift. Controls access to donations by residents and secures donations as appropriate. Issue receipts to donors. Replenishes supply closet when needed. Assists in serving meals when needed. Monitors meal times at the Alexandria Community Shelter. Works flexible hours including evenings, weekends, and over nights as assigned. Models a caring, concerned, and respectful attitude toward residents. Maintains adherence to resident guidelines and upholds shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing. May orient, and/or supervise court-referred volunteers. Communicates regularly with referring agencies and maintains all required documentation, as assigned. Participates in all staff meetings and required trainings. Transports residents in agency vehicles, including agency's 15-passenger van on an as needed basis and only when requested by supervisor. Performs other duties as assigned.

Preferred Qualifications: This position requires the following:

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High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are homeless and the capability to be aware of their needs. Experience with homeless adults, mentally ill or substance abusers. Counseling and crisis intervention skills. Clinical experience preferred. Ability to communicate effectively both orally and in writing. Computer literate. The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. Salary: $14.13/hour

Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position:

Weekend Part Time Residential Services Specialists, Bailey’s Shelter: Shifts ( 8am-4pm, 9am-5pm, 12pm-8pm, and 1pm-9pm)

Reports to: Supervises:

Coordinator of Residential Services N/A

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Preferred Qualifications: This position requires the following:

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Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports to: Supervises:

On Call Residential Services Specialists, Bailey’s Shelter: Coordinator of Residential Services N/A

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Preferred Qualifications: This position requires the following:

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Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports to: Supervises:

Custodian Director of Operations N/A

Summary of Position:

The custodian is responsible for the overall cleanliness and proper maintenance of the shelter facility. He/she is a member of the Operations team.

Essential Responsibilities: Some of the essential responsibilities of the Custodian include, but are not limited to: • Cleans dormitories, bathrooms, community areas, and offices. • Performs light maintenance and repairs to shelter facilities • Is responsible for cleanliness and upkeep of grounds (pick up trash, snow removal, maintain grounds and garden areas, etc.). • Strips, shampoos and waxes floors. • Washes, dries, and puts away all linens. Maintains linen closet and reports to supervisor when additional linens are needed. • Maintains inventory of cleaning and laundry equipment and supplies. Reports to supervisor when cleaning supplies need to be ordered and when repairs are needed. • Assists with accepting, moving and storing donations. Controls access to donations by residents and secures donations as appropriate. Issue receipts to donors. • Participates in staff meetings and required trainings. • Provides a positive role model for residents. • Works flexible hours including evenings, weekends, and over nights as assigned. • Models a caring, concerned, and respectful attitude toward residents. • Is familiar with and complies with policies and procedures of New Hope Housing. • Transports residents in agency vehicles, including agency's 15-passenger van on an as needed basis and only when requested by supervisor. • Performs other duties as assigned.

Preferred Qualifications: This position requires the following: • Previous custodial experience. • Ability to complete a variety of routine tasks on a regular schedule. • Commitment to the mission and values of New Hope Housing. • Ability and interest in working with those who are homeless and to be aware of their needs. • Ability to communicate effectively both orally and in writing. • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. • Ability to lift 50 pounds. Salary: $14.13/hour

Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports to: Supervises:

Full Time & Part Time Cook Operations Coordinator N/A

Summary of Position: The cook is responsible for preparing healthy, nutritious meals for shelter residents. He/She is a member of the Operations team.

Essential Responsibilities: Some of the essential responsibilities of the Residential Services Specialist include, but are not limited to: • Prepares and serves a nutritional and well-balanced meal for each mealtime occurring during their shifts. Prepares and distributes bag lunches and/or late dinners for working residents. • Assists with adequate stocking of resident refrigerator and self-service areas and cleaning of kitchen and equipment regularly to ensure sanitary food preparation conditions. Adheres to health department regulations. • Picks up, accepts and properly stores food and other donations from the community. Accounts for all donations received during the shift. Controls access to donations by residents and secures donations as appropriate. Issue receipts to donors. • Prepares food baskets for off-site residents, as requested. • Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor. • Works with volunteers and residents who are assigned to help in the kitchen, giving them direction and answering questions. • Participates in staff meetings. • Provides a positive role model for residents. • Works flexible hours including evenings, weekends, and over nights as assigned. • Models a caring, concerned, and respectful attitude toward residents. • Maintains adherence to resident guidelines and upholds shelter procedures. • Is familiar with and complies with policies and procedures of New Hope Housing. • Transports residents in agency vehicles, including agency's 15-passenger van on an as needed basis and only when requested by supervisor. • Performs other duties as assigned.

Preferred Qualifications: This position requires the following: • Previous cooking experience. Certified Food Handler. • Ability and interest in working with those who are homeless and to be aware of their needs. • Ability to communicate effectively both orally and in writing. • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. • Ability to lift 50 lbs. Salary: $14.13/hour

Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports To: Areas of Responsibilities: Supervises:

Shelter Services Specialist, Kennedy Shelter Coordinator of Residential Services Front Desk Coverage, HMIS and Administrative Support N/A

Position Summary: Supervises and coordinates his/her shift, ensuring all resident services specialist procedures are followed. Provides administrative support including HMIS data entry and statistical reports. Is a member of the interdisciplinary staff team as well as site team. Essential Responsibilities: • Provides front desk coverage for the 8 am to 4 pm shift Monday - Friday—duties include but are not limited to: answering phones; coordinating donation deliveries; working directly with volunteers and donors, the public, and New Hope Housing residents and staff members. • Has administrative shift supervision. Reviews all incident reports, warnings, log books, medication procedures, and token reports for accuracy and compliance with NHH documentation standards. • Coordinates and maintains all Shelter Point HMIS data entry (encoding program entry and exits, service transactions, maintaining daily shelter bed lists, etc.) for the main shelter and overflow trailer. Works directly with the Senior Director to maintain accurate HMIS data. Responsible for encoding all program entry and exits for hypothermia shelters (VICHOP, Falls Church Homeless Shelter, and EUKS Winter Seasonal). • Reviews HMIS data forms and ensure releases are signed for hypothermia programs. • Represents NHH at mandatory monthly hypothermia data quality training sessions during hypothermia season (November 1April1). • Works closely with NHH hypothermia coordinators and other community agency providers to ensure all data is accurate. • Works directly with the Senior Director to maintain the shelter banned and pre-condition admittance list. Compiles daily, monthly, and quarterly reports for statistical reporting purposes as required • Effectively communicates problem areas, concerns, and recommendations to the Coordinator of Residential Services • Reports facility maintenance concerns to the Director of Operations and/or appropriate county contact • Interacts positively with, New Hope Housing staff, deployed staff, the staff of other agencies, the public and volunteers. Consults with director/residential coordinator and case managers regarding residents’ personal needs, behavior and service planning. Informs case managers’ of resident problems. • Ensures a safe and manageable living environment for the shelter residents. Monitor residential areas, is visible and interact regularly and informally with shelter residents. • Demonstrates an interest in the quality of the workplace by noticing when procedures are not working well and then offering suggestions for improvement. • Facilitates the orientation, training, and work of shelter volunteers for the front desk and communicates shelter volunteer needs to the volunteer coordinator • Models a caring, concerned, and respectful attitude toward residents and maintains adherence to resident guidelines and upholds shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing, Inc. • Transports residents when requested in agency vehicles, including the agency’s 15-passenger van • Performs other duties as assigned Preferred Qualifications: • Two years’ experience in a human service setting (appropriate experience may be substituted for education); experience with homeless adults, mentally ill or substance abusers. • High School Diploma or the equivalent • Crisis intervention skills • Ability to communicate effectively both orally and in writing • Courteous and respectful attitude at all times; are cordial, punctual and professional • Basic computer skills • Ability to work well with volunteers. • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. Salary: $17.67/hour Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

(3)Seasonal Residential Services Specialists, Falls Church Homeless Shelter The Falls Church Homeless shelter is a hypothermia prevention program that operates from November 15 – April 1. The RSS is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. The focus is on the guests and how best to assist them during their stay. He/She is a member of the site team. Shift times during the hypothermia prevention program will be 5 pm – 1 am (Saturday/Sunday), and 12 am – 8 am, and 1 am – 8 am (daily). Essential responsibilities include, but are not limited to: • Ensures a safe and manageable living environment for the shelter guests • Monitors guests’ areas, is visible and interacts regularly and informally with shelter guests • Reads shift report from previous shift to note any items that need attention • Work collaboratively with volunteers assigned to work at the shelter • Assist in conducting comprehensive initial screening process to determine eligibility for program services, providing assessment, intake, and enrollment where appropriate • Maintain guests’ files and data • Consults with Program Coordinator and Case Manager regarding guests' personal needs behavior and service planning • Within limits assists guests in processing issues, problem-solving, etc. • Conducts breathalyzer and drug urine screens as needed • Distributes taxi vouchers, bus tokens, linens, and toiletries to guests by established procedures • Answers telephone and routes calls and messages to appropriate staff in a professional manner • Supervises guests’ chores and upkeep of their areas • Accounts for all donations received during the shift • Controls access to donations by guests’ and secures donations as appropriate. • Issue receipts to donors • Assists in serving meals when needed • Models a caring, concerned, and respectful attitude toward guests’ • Maintains adherence to guest guidelines and upholds shelter procedures • Is familiar with and complies with policies and procedures of New Hope Housing • Performs other duties as assigned. • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. Salary: $14.13/hour Send resume and cover letter to hr@newhopehousing.org New Hope Housing is proud to be an EOE/ADA employer that values diversity

New Hope Housing - Newsbriefs

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Team Meetings

Name

Location EUKS

EUKS Team

Dates

Times 10:30am

Every Thu

PSH Team– Singles (Fairfax)

Every 1st and 3rd Tuesday Rotating Locations of each month

10:00am

PSH Team– Families & Singles (Arlington and Alexandria)

Every 2nd and 4th Monday Rotating Locations of each month

10:00am

Name Angelica Patrick Artisha Jones Tony Richardson Cynthia Jenkins Ray Charity Tujuanda Blalock Heath Thayer Simone Morgan

Month August August August August August August August August

Birth Day 1 6 10 20 24 25 27 31

Name Jeff Elder Steve Lonon Latasha Younger Alyss Aune Nicole Dillon Londrea Dudley Sami Smyth Artisha Jones Akira Brown

Month August August August August August August August August August

Day 24 7 29 26 11 31 25 8 8

Years 18 17 6 4 3 1 1 1 1