Newsbriefs 9 18 17 by LaKesha Gathers McGuire

Newsbriefs Rethinking Homelessness since 1977

New Hope Housing, Administration Office 8407-E Richmond Highway, Alexandria, VA 22309 703-799-2293

Volume 23 Issue 4

September 18, 2017

How To Motivate Yourself – JUST DO IT! (courtesy of ask.com) Staying motivated is a struggle — our drive is constantly assaulted by negative thoughts and anxiety about the future. Everyone faces doubt and depression. What separates the highly successful, is the ability to keep moving forward. There is no simple solution for a lack of motivation. Even after beating it, the problem reappears at the first sign of failure. The key is understanding your thoughts and how they drive your emotions. By learning how to nurture motivating thoughts, neutralize negative ones, and focus on the task at hand, you can pull yourself out of a slump before it gains momentum. Reasons We Lose Motivation - There are 3 primary reasons we lose motivation. 1. Lack of confidence – If you don’t believe you can succeed, what’s the point in trying? 2. Lack of focus – If you don’t know what you want, do you really want anything? 3. Lack of direction – If you don’t know what to do, how can you be motivated to do it? How to Boost Confidence The first motivation killer is a lack of confidence. When this happens to me, it’s usually because I’m focusing entirely on what I want and neglecting what I already have. When you only think about what you want, your mind creates explanations for why you aren’t getting it. This creates negative thoughts. Past failures, bad breaks, and personal weaknesses dominate your mind. You become jealous of your competitors and start making excuses for why you can’t succeed. In this state, you tend to make a bad impression, assume the worst about others, and lose self confidence. The way to get out of this thought pattern is to focus on gratitude. Set aside time to focus on everything positive in your life. Make a mental list of your strengths, past successes, and current advantages. We tend to take our strengths for granted and dwell on our failures. By making an effort to feel grateful, you’ll realize how competent and successful you already are. This will rejuvenate your confidence and get you motivated to build on your current success. It might sound strange that repeating things you already know can improve your mindset, but it’s amazingly effective. The mind distorts reality to confirm what it wants to believe. The more negatively you think, the more examples your mind will discover to confirm that belief. When you truly believe that you deserve success, your mind will generate ways to achieve it. The best way to bring success to yourself is to genuinely desire to create value for the rest of the world. Developing Tangible Focus The second motivation killer is a lack of focus. How often do you focus on what you don’t want, rather than on a concrete goal? We normally think in terms of fear. I’m afraid of being poor. I’m afraid no one will respect me. I’m afraid of being alone. The problem with this type of thinking is that fear alone isn’t actionable. Instead of doing something about our fear, it feeds on itself and drains our motivation. If you’re caught up in fear based thinking, the first step is focusing that energy on a well defined goal. By defining a goal, you automatically define a set of actions. If you have a fear of poverty, create a plan to increase your income. It could be going back to school, obtaining a higher paying job, or developing a profitable website. The key is moving from an intangible desire to concrete, measurable steps.

By focusing your mind on a positive goal instead of an ambiguous fear, you put your brain to work. It instantly begins devising a plan for success. Instead of worrying about the future you start to do something about it. This is the first step in motivating yourself to take action. When you know what you want, you become motivated to take action.

Developing Direction The final piece in the motivational puzzle is direction. If focus means having an ultimate goal, direction is having a day-to-day strategy to achieve it. A lack of direction kills motivation because without an obvious next action we succumb to procrastination. An example of this is a person who wants to have a popular blog, but who spends more time reading posts about blogging than actually writing articles. The key to finding direction is identifying the activities that lead to success. For every goal, there are activities that pay off and those that don’t. Make a list of all your activities and arrange them based on results. Then make an action plan that focuses on the activities that lead to big returns. To continue the example from above, a blogger’s list would look something like this:

1. 2. 3. 4. 5. 6.

Write content Research relevant topics Network with other bloggers Optimize design and ad placements Answer comments and email Read other blogs

Keeping track of your most important tasks will direct your energy towards success. Without a constant reminder, it’s easy to waste entire days on filler activities like reading RSS feeds, email, and random web surfing. When my motivation starts to wane, I regain direction by creating a plan that contains two positive actions. The first one should be a small task you’ve been meaning to do, while the second should be a long-term goal. I immediately do the smaller task. This creates positive momentum. After that I take the first step towards achieving the long-term goal. Doing this periodically is great for getting out of a slump, creating positive reinforcement, and getting long-term plans moving. It’s inevitable that you’ll encounter periods of low energy, bad luck, and even the occasional failure. If you don’t discipline your mind, these minor speed bumps can turn into mental monsters. By being on guard against the top 3 motivation Killers, you can preserve your motivation and propel yourself to success.

Interesting facts about me • •

•

I am a family life coach. I started a cancer foundation. I love the Lord, walking and shopping!

“ I am a proud grandmother! On July 15, 2017 I had my first grandchild, a girl named Jasmine. I know that my purpose is to serve others and I am constantly walking in my purpose.”

Staff Quarterly Meeting

Tuesday, October 24th 12:30pmâ&#x20AC;&#x201D;4:00pm Location TBD

Webinar Available On Demand

Tuesday, September 19th Webinar available anytime or streaming 12:00pm

Information Overload Managing the enormous amount of information that is thrown at you is difficult. Understand what contributes to information overload and apply tips and tools for effectively managing information.

To View Webinar On Demand visit the INOVA EAP Website: 1. 2. 3. 4. 5.

www.inova.org/eap Click on “Member Login” Enter Username: newhopehousing Enter Password: Mondloch To access webinar, on homepage click on “Online Seminars” link.

You no longer need to register in advance to attend Online Seminars at a set time. Seminars will be prerecorded and uploaded on the third Tuesday of each month. If you have questions, type them into the "Ask a question" box. You will receive an e-mailed answer within five business days. All questions and answers will be posted on the FAQ tab. Please get prior approval from your supervisor if you will view webinar during work hours.

ALL NHH Staff were granted a 2 month extension (Oct. 31st) to finish the mandatory RELIAS courses. Please submit certificates and transcripts to your supervisor upon completion. CLICK HERE to access the RELIAS login homepage. If you need assistance, contact LaKesha McGuire at 703-799-2293 ext. 23/ lmcguire@newhopehousing.org

LaKesha McGuire Sends Kudos to:

Chavon Bell Sends Kudos to:

El Samuels, for rolling up your sleeves and helping with a big kitchen project. You are the “Cleaning Master!” Thanks for being a wonderful team player and for bringing me delicious Egyptian food!

Operations Team (Martha, Darcel, Eddie, Jeff, Anthony D., Donna, and Tony) for getting stuff done. All of you have done a great job holding down the numerous requests asked of you. Keep up the good work!

Operations Team (Anthony D., Donna, and Darcel) for pulling together last minute refreshments for Jo’s farewell gathering.

Reed for doing a great job on the Milestones and RISE units.

Martha Faconer sends Kudos to: Anita Knight and Ray Charity for all their help with the clean-up at Gartlan House. Reed for staying on top of things for the clean-up at Gartlan (i.e. equipment rental, etc.),

Jeff and Eddie for all their hard work doing removing trash, mowing , and power washing at various locations. Anthony D. and Donna for all your help with Jo’s farewell party. Kenneth Smith and Roxanne for a good quarter meeting at Mondloch Place. Thanks for the great information regarding putting systems in place.

Reed Livers sends Kudos to: HUGE KUDOS to Anita Knight and Ray Charity for all the hard work you both did to clean up the horrible mess at Gartlan after the sewer back up. That’s what I definitely call “going above and beyond”!! Thanks to Simajah and Tanisha for reacting so quickly to the crisis at Gartlan and finding a place to move the residents temporarily until the plumbing problems could be fixed. Thank you Jeff, Darcel and Eddie for the great job you guys did at Stepping Stones. Thank you, Crystal and Tanisha, for immediately responding to the situation with your HF clients at Bedford.

Roxanne Watkins Sends Kudos to: CJ for always providing updates on all maintenance concerns . You are the eyes and ears of Mondloch Place. Job well done! Heath for always going the extra mile for the residents needs and health . Your presence makes a difference. No deed is gone unnoticed. I appreciate you! Ray for jumping right in to all the craziness and getting things done! You are such a joy to work with and thanks a lot for attending my trial sermon. Your support speaks volumes! Thank You! Kenny, for doing an amazing job in your new role . You are truly a team player! A mover, grass cutter, and therapist (lol). You are a man of many talents and a jewel to have around!

Operations Team (Darcel, Jeff, Anthony D. and Eddie) for all the hard work you do that goes unnoticed . You are the glue that keeps the bricks together. Great job guys! Donna and Anthony D. for always doing what you do with a smile and for having something for me to eat when I drop off supplies. You guys are the best! Thank You Dana for your well wishes. That meant more to me then you will ever know. May peace and blessings rain over your life! Thanks Chavon for the joy you expressed over my new journey. When times get rough, and you know that they will, I’ll reflect back on that moment and know that greater is he, that is in me, then he that is in the world. May prosperity be your shadow all the days of your life!

Title: Reports to: Supervises: FLSA Status:

Senior Program Director II, Bailey’s Shelter Executive Director Assistant Director and Coordinator of Residential Services Exempt

Summary of Position The Senior Director I provides direct management, leadership, program and facilities oversight for all residential components of the Bailey’s Crossroads Shelter including the residential services and shift coverage, the case management team (CMT) , the Coordinated Entry Intake Process, Rapid Re-housing Services, Homeless Healthcare Program (HHP), and Emergency Shelter services. S/he is responsible for the oversight of the organization’s ongoing operations and procedures for these programs in areas of service delivery, program development, quality assurance, tracking and assessing statistics, Working as part of the Executive Team, the senior director will set direction and develop strategies for accomplishment of organizational goals and priorities in accordance with agency philosophy and values. The Senior Director will serve as an advocate for New Hope Housing, homeless services, and the residents served. Duties and Responsibilities: • Provides leadership, development, and oversight for all programs listed above. • Sets comprehensive goals and strategies for program performance and growth that are in alignment with the agency’s mission and vision. • Establishes policies that promote company culture and vision; ensure clear and timely communication of agency expectations and policies to program staff. • Provides coaching and development support to direct reports through regularly scheduled one on one meetings and evaluations. • Participates in expansion and collaborative activities. • Collaborate with and supports the business functions of the organization, including Human Resources, Finance and Development. • Ensures implementation of best practices (such as rapid re-housing, permanent supportive housing, trauma informed care, etc.). • Maintains current knowledge of issues impacting homelessness and domestic violence. • Ensures services are implemented in accordance with agency philosophy, grant and contract requirements, and all applicable federal, state and local regulations. • Supports program staff in addressing high risk cases that have escalated past the program level; attends staffings at each of the programs. • Evaluates program and agency performance by analyzing and interpreting data, metrics, and other statistical information to ensure that desired outcomes are being achieved. • Develops new program initiatives, as assigned, based on program outcomes and needs. • Acts as the New Hope Housing representative with partner organizations in Fairfax County Continuum of Care to ensure quality program development, implementation, collaboration, and maintenance. • Ensures compliance with the policies and procedures of New Hope Housing including the utilization of Mandt principles and Out of Poverty curriculum • Adheres to the required ethical standards to include confidentiality, boundaries, resident rights; Approves use of PTO and Sick hours and timesheets for direct reports. Monitors work hours of all program in the ADP electronic timesheet system; • Performs other duties as assigned. Qualifications: • Required: A bachelor's degree in human services/ related field • Proven experience in managing homeless programs and developing and implementing policies and procedures and knowledge of housing first, rapid re-housing, and other nation-wide initiatives to prevent and end homelessness • 5+ years of management/ leadership experience within a social services agency • Understanding of business functions such as HR, Finance, Program Management, etc. • Demonstrable competency in strategic planning and business development • Working knowledge of data analysis and performance/operation metrics • Outstanding organizational and leadership abilities and ability to work creatively and independently • Excellent interpersonal skills working with a diverse staff and clientele. Aptitude in decision-making and problem-solving • Proficient use of computers to include Microsoft Office, Homeless Management Information System (HMIS) and other database software(s) used to track service delivery; • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier; • Strong oral and written communication skills, including public speaking skills • Willingness to work evenings and weekends when needed • Preferred: A master's degree in human services/ related field • Experience leading/ supporting programs serving homeless persons, persons with mental illness or substance abuse addiction Salary: negotiable Send resume and cover letter to hr@newhopehousing.org and please put position title in the subject line. New Hope Housing is proud to be an EOE Equal Opportunity Employer that values diversity.

Position: Reports to: Supervises:

Intake Coordinator, Bailey’s Shelter Assistant Director of Shelter Programs N/A

Summary of Position: The intake coordinator is responsible for conducting intakes for all singles referred to the shelter making every effort to divert persons from shelter, when possible. S/he refers eligible individuals to community case management. Facilitates move-ins to the program or to other shelters if necessary when diversion is not possible. The intake coordinator works with low-income individuals at risk of becoming homeless or who are already homeless. The intake coordinator maintains case records with unique identifiers to include assessments. In addition, s/he establishes and maintains interagency relationships and community partnerships for provision of services. Essential Responsibilities: Some of the essential responsibilities of the intake coordinator include, but are not limited to: • Receives all incoming calls regarding shelter availability. Schedules and conducts intake interviews; makes all necessary referrals for additional services. Monitors and updates countywide tracking tool. Maintains referral records in compliance with shelter policy and compiles requisite statistics. Reviews all new intake files on the shift to ensure releases are signed and the intake procedure is complete. • Prepares resident protocols. Creates a new file for each resident. If the intake is for a past resident, pulls the old file and combines them into a new file for the case manager. • Works closely with case managers to divert persons from coming to shelter whenever possible. Problem-solves to keep individuals from coming to shelter by speaking to other family members, landlords or other potential placements. • Provides referrals to the Housing Case Manager for any new resident/client with fulltime employment and to the Employment Specialist for any new resident/ client in need of fulltime employment. • Coordinates with other shelter providers to facilitate placement when shelter is full or not an optimal placement.

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Participates in all agency and county meetings regarding singles intake procedures and follow up. Provides input to case manager regarding residents' personal needs, behavior and service planning based on observations during inspections, transportation, and other in office interactions. Counsels residents on an as needed basis. Conducts breathalyzer and drug urine screens as needed. Provides transportation for residents in the agency van when necessary. Attends and participates in staff meetings, staff development and professional training to increase knowledge and enhance skills; Utilizes crisis intervention, motivational interviewing, counseling and problem solving techniques to engage and establish rapport with residents; Provides crisis counseling and makes appropriate referrals to assist clients in addressing emotional and environmental problems, including relationship, suicidal ideation, substance use, self-injurious and risky behaviors, immigration and employment; Conducts outreach in the community to educate and link resident to services; Adheres to the required ethical standards to include confidentiality, boundaries, client rights; Creates and maintain confidential client records in compliance with agency policy, to include use of HMIS. Stays current on new and existing programs, services, and resources; implement best practices to maximize desired outcomes; Models a caring, concerned and respectful attitude toward residents, maintains adherence to resident guidelines and uphold shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing, Inc. Works flexible hours, including evenings, weekends, and overnights as required Performs related work as required, accepts special projects and other duties as assigned.

Preferred Qualifications: This position requires the following:

• • • • • • • •

Bachelor’s Degree in social work or related field and at least one year of experience in case management, teaching or counseling the economically disadvantaged. Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs in order to assess residents' and/or their family's ability to utilize available services Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources. Ability to communicate clearly and effectively both orally and in writing Ability to prepare and maintain complete and accurate records and reports and possess proficient computer skills. Experience with the economically disadvantaged and developmentally, emotionally and physically disabled population, local offender population, and homeless population Ability to demonstrate commitment to the specific agency mission values and philosophy. The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier.

Salary: $42,000 Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports to: Supervises:

Housing Case Manager, Bailey’s Shelter Assistant Director of Shelter Programs N/A

Summary of Position: As part of the case management team, assists single and family residents in identifying housing needs and housing barriers. The Housing Case Manager assists residents in searching for appropriate housing, completing applications, applying for financial assistance and assisting residents in moving from shelter to community housing. Working with the Housing Locator, s/he develops working relationships with landlords, rental offices, faith communities, and/or community associations to provide ongoing positive relationships to ensure continued available resources of housing for residents. Essential Responsibilities: Some of the essential responsibilities of the Housing Case Manager include, but are not limited to:

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Works closely with the Housing Locator on the housing needs of New Hope Housing residents to ensure an ongoing availability of appropriate housing opportunities. Provides housing counseling and budget training for clients to help prepare them for housing. Assists residents one on one to complete housing applications, lease agreements, background checks, etc., based on referral from the shelter case manager. Coordinates move outs, acting as the liaison between parties and resident when needed. Is visible and interacts regularly with residents. Provides crisis intervention and counseling as needed. Transports residents when necessary in agency vehicles, including the agency’s 15 passenger van. Serves as liaison with staff from other agencies involved in providing housing resources Prepares monthly statistical and narrative reports according to federal, state, and local and/or grant requirements Attends and participates in staff meetings, staff development and professional training to increase knowledge and enhance skills Provides guidance to staff, community organizations and businesses on homeless and Identifies gaps in services Composes correspondence, maintains records, files and documents Models a caring, concerned, and respectful attitude toward residents. Maintains adherence to resident guidelines and upholds agency procedures. Is familiar with and complies with policies and procedures of New Hope Housing. Role models positive behavior for all agency staff, participates in agency wide events, and takes on role of leadership as appropriate. Performs other duties as assigned

Preferred Qualifications: This position requires the following:

• • • • • • • •

BA and two years’ experience in a human service setting. Program development experience. Experience with mentally ill homeless adults and residential programs. Understanding and commitment to “housing first and rapid re housing”. Counseling and crisis intervention skills. Ability to communicate effectively both orally and in writing. Commitment to the mission, values and philosophy of New Hope Housing. Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. Salary: $42,000

Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position:

Weekend Part Time Residential Services Specialists, Bailey’s Shelter: Shifts ( 8am-4pm, 9am-5pm, 12pm-8pm, and 1pm-9pm)

Reports to: Supervises:

Coordinator of Residential Services N/A

Summary of Position: The Resident Services Specialist is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. Focus is on the residents and how best to assist them during their stay. He/She is a member of the site team. Essential Responsibilities: Some of the essential responsibilities of the Residential Services Specialist include, but are not limited to:

• • • • • • • • • •

• • • • • • • • • • • • •

Ensures a safe and manageable living environment for the shelter residents. Monitors residential areas, is visible and interacts regularly and informally with shelter residents. Reads log book from previous shift to note any items that need attention. Completes essential forms for intake and checkout procedures for residents. Consults with Coordinator of Residential Services and case managers regarding residents' personal needs, behavior and service planning. Within limits assists residents in processing issues, problem solving, parenting, etc. Provides a positive role model for residents. Maintains all required documentation of residents’ activities on a current basis. Assists in dispensing medication to residents. On a daily basis counts all medications and updates medication log. Conducts breathalyzer and drug urine screens as needed. Distributes medication, medication vouchers, taxi vouchers, bus tokens, linens, and toiletries to residents in accordance with established procedures. Answers telephone and routes calls and messages to appropriate staff in a professional manner. Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor. Supervises resident chores and resident upkeep of their personal areas. Informs case manager when there are problems. Assists with resident activities and programs, as assigned. Accounts for all donations received during the shift. Controls access to donations by residents and secures donations as appropriate. Issue receipts to donors. Replenishes supply closet when needed. Assists in serving meals when needed. Monitors meal times at the Alexandria Community Shelter. Works flexible hours including evenings, weekends, and over nights as assigned. Models a caring, concerned, and respectful attitude toward residents. Maintains adherence to resident guidelines and upholds shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing. May orient, and/or supervise court-referred volunteers. Communicates regularly with referring agencies and maintains all required documentation, as assigned. Participates in all staff meetings and required trainings. Transports residents in agency vehicles, including agency's 15-passenger van on an as needed basis and only when requested by supervisor. Performs other duties as assigned.

Preferred Qualifications: This position requires the following:

• • • • • • •

High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are homeless and the capability to be aware of their needs. Experience with homeless adults, mentally ill or substance abusers. Counseling and crisis intervention skills. Clinical experience preferred. Ability to communicate effectively both orally and in writing. Computer literate. The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. Salary: $14.13/hour

Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports to: Supervises:

On Call Residential Services Specialists, Bailey’s Shelter: Coordinator of Residential Services N/A

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Preferred Qualifications: This position requires the following:

• • • • • • •

Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports to: Supervises:

Custodian Director of Operations N/A

Summary of Position:

The custodian is responsible for the overall cleanliness and proper maintenance of the shelter facility. He/she is a member of the Operations team.

Essential Responsibilities: Some of the essential responsibilities of the Custodian include, but are not limited to: • Cleans dormitories, bathrooms, community areas, and offices. • Performs light maintenance and repairs to shelter facilities • Is responsible for cleanliness and upkeep of grounds (pick up trash, snow removal, maintain grounds and garden areas, etc.). • Strips, shampoos and waxes floors. • Washes, dries, and puts away all linens. Maintains linen closet and reports to supervisor when additional linens are needed. • Maintains inventory of cleaning and laundry equipment and supplies. Reports to supervisor when cleaning supplies need to be ordered and when repairs are needed. • Assists with accepting, moving and storing donations. Controls access to donations by residents and secures donations as appropriate. Issue receipts to donors. • Participates in staff meetings and required trainings. • Provides a positive role model for residents. • Works flexible hours including evenings, weekends, and over nights as assigned. • Models a caring, concerned, and respectful attitude toward residents. • Is familiar with and complies with policies and procedures of New Hope Housing. • Transports residents in agency vehicles, including agency's 15-passenger van on an as needed basis and only when requested by supervisor. • Performs other duties as assigned.

Preferred Qualifications: This position requires the following: • Previous custodial experience. • Ability to complete a variety of routine tasks on a regular schedule. • Commitment to the mission and values of New Hope Housing. • Ability and interest in working with those who are homeless and to be aware of their needs. • Ability to communicate effectively both orally and in writing. • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. • Ability to lift 50 pounds. Salary: $14.13/hour

Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports to: Supervises:

Full Time & Part Time Cook Operations Coordinator N/A

Summary of Position: The cook is responsible for preparing healthy, nutritious meals for shelter residents. He/She is a member of the Operations team.

Essential Responsibilities: Some of the essential responsibilities of the Residential Services Specialist include, but are not limited to: • Prepares and serves a nutritional and well-balanced meal for each mealtime occurring during their shifts. Prepares and distributes bag lunches and/or late dinners for working residents. • Assists with adequate stocking of resident refrigerator and self-service areas and cleaning of kitchen and equipment regularly to ensure sanitary food preparation conditions. Adheres to health department regulations. • Picks up, accepts and properly stores food and other donations from the community. Accounts for all donations received during the shift. Controls access to donations by residents and secures donations as appropriate. Issue receipts to donors. • Prepares food baskets for off-site residents, as requested. • Responds to in-person and telephone inquiries from the public about New Hope Housing, Inc. with a courteous and professional demeanor. • Works with volunteers and residents who are assigned to help in the kitchen, giving them direction and answering questions. • Participates in staff meetings. • Provides a positive role model for residents. • Works flexible hours including evenings, weekends, and over nights as assigned. • Models a caring, concerned, and respectful attitude toward residents. • Maintains adherence to resident guidelines and upholds shelter procedures. • Is familiar with and complies with policies and procedures of New Hope Housing. • Transports residents in agency vehicles, including agency's 15-passenger van on an as needed basis and only when requested by supervisor. • Performs other duties as assigned.

Preferred Qualifications: This position requires the following: • Previous cooking experience. Certified Food Handler. • Ability and interest in working with those who are homeless and to be aware of their needs. • Ability to communicate effectively both orally and in writing. • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. • Ability to lift 50 lbs. Salary: $14.13/hour

Send resume and cover letter to hr@newhopehousing.org. Please put job title in the subject line. New Hope Housing is proud to be an EOE/ADA employer that values diversity

(3)Seasonal Residential Services Specialists, Falls Church Homeless Shelter The Falls Church Homeless shelter is a hypothermia prevention program that operates from November 15 – April 1. The RSS is responsible for monitoring the activities of the shelter on his/her shift to ensure a safe, manageable, positive energy, living environment. The focus is on the guests and how best to assist them during their stay. He/She is a member of the site team. Shift times during the hypothermia prevention program will be 5 pm – 1 am (Saturday/Sunday), and 12 am – 8 am, and 1 am – 8 am (daily). Essential responsibilities include, but are not limited to: • Ensures a safe and manageable living environment for the shelter guests • Monitors guests’ areas, is visible and interacts regularly and informally with shelter guests • Reads shift report from previous shift to note any items that need attention • Work collaboratively with volunteers assigned to work at the shelter • Assist in conducting comprehensive initial screening process to determine eligibility for program services, providing assessment, intake, and enrollment where appropriate • Maintain guests’ files and data • Consults with Program Coordinator and Case Manager regarding guests' personal needs behavior and service planning • Within limits assists guests in processing issues, problem-solving, etc. • Conducts breathalyzer and drug urine screens as needed • Distributes taxi vouchers, bus tokens, linens, and toiletries to guests by established procedures • Answers telephone and routes calls and messages to appropriate staff in a professional manner • Supervises guests’ chores and upkeep of their areas • Accounts for all donations received during the shift • Controls access to donations by guests’ and secures donations as appropriate. • Issue receipts to donors • Assists in serving meals when needed • Models a caring, concerned, and respectful attitude toward guests’ • Maintains adherence to guest guidelines and upholds shelter procedures • Is familiar with and complies with policies and procedures of New Hope Housing • Performs other duties as assigned. • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. Salary: $14.13/hour Send resume and cover letter to hr@newhopehousing.org New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position:

Outreach Case Manager, Bailey’s Shelter

Supervisor:

Assistant Director

General Description: The Homeless Healthcare Program (HHP) Outreach Worker seeks out and engages “unsheltered” or “chronically” homeless people in Fairfax County, VA’s Falls Church/Region 2 and provides needed outreach, and medical services. This position is part of a multidisciplinary team comprised of Fairfax County deployed staff from the Community Services Board and the Health Department. Significant independence of judgment and exceptional interpersonal skills are required in this position. Tasks to be Performed: •

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Actively seek out, identify, and establish contact and build rapport with street homeless persons throughout Fairfax County’s Falls Church/Region 2 area. Informally engage homeless persons by offering emergency assistance such as food, clothing, sleeping bags, shower vouchers, etc. Initiate intake process including brief intake and informal assessment of consumer’s needs with particular attention to the consumer’s medical needs Provide case management to homeless individuals including client assessment, individualized service planning, and crisis intervention services Provide case management to homeless individuals at hypothermia sites and the Bailey’s Crossroad Shelter As clients are engaged, work as a member of the HHP Team to access treatment for medical, mental health, substance abuse, dental, social services and benefits, housing/shelter, employment, etc. needs Develop and maintain a schedule of regular street outreach stops including First Christian Safe Haven, local soup kitchens, camp-sites, and other consumer gathering places while remaining flexible to incorporate new street sites and other locations Manages, coordinates, and attends the bi-weekly Dental Clinic for Region 2 Maintain daily log of client statistics as well as maintain client records in accordance with NHH standards. Maintains all HHP client information in the Fairfax County HMIS system Work as part of an interdisciplinary team; attend quarterly team meetings; and participate fully in the implementation and continued development of the Homeless Healthcare Program

Qualifications: • Experience working with homeless persons required, street outreach experience strongly preferred. • BSW or similar degree in a human services field required. • Candidate must have a clean driving record and be approved by NHH’s insurance company to drive the Homeless Healthcare Program Outreach van. • The ability to successfully pass a background check • Ability to maintain confidentiality of clients and accurate records is required. • Patience, persistence, and concern for the welfare and potential rehabilitation of each homeless individual a must. • Knowledge of services and programs available in Fairfax County a plus. • Experience in multi-cultural settings and commitment to diversity strongly desire, bi-lingual candidates preferred. • Is familiar with and complies with policies and procedures of New Hope Housing, Inc. • Performs other duties as assigned. Salary: $42,000/year

Send resume and cover letter to hr@newhopehousing.org New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports To:

Community and Volunteer Coordinator, Bailey’s Shelter Director of Development

The Community & Volunteer Coordinator manages all elements of our volunteer programs and coordinates community engagement at the Bailey’s Crossroads Community Shelter and related programs. This includes recruiting, training, and directly managing volunteers, as well as providing support and resources to staff who supervise volunteers. This position coordinates and schedules volunteers for ongoing commitments and one-time volunteer events throughout the year. The Community & Volunteer Coordinator is part of the New Hope Housing Development Team and coordinates his/her work with that of the Volunteer Coordinator for NHH’s South County programs. He/She will also assist the Director of Development in special fundraising events such as donation drives and community outreach. This position requires flexibility for weekend and evening hours. Position Responsibilities: Volunteer Management • Recruit, train, and schedule volunteers for ongoing programs • Manage orientation, screening, and placement for new volunteers • Write volunteer descriptions for existing and new volunteer and internship opportunities • Utilize volunteer database for tracking hours and schedules • Promote volunteer retention through effective communication, recognition events, and evaluation • Work collaboratively with site managers and operations team to plan one-time special projects • Create new volunteer opportunities as needed by the organization • Support activities for hypothermia prevention program and life skills activities for the shelter in coordination with program case managers • Report on volunteer activities for monthly federal and local government contracts Outreach & Events • Conduct outreach with community, faith-based, and business groups to recruit potential volunteers, funding partners, and advocates • Coordinate meetings of the BCCS Advisory Council in conjunction with Shelter Director • Assist Director of Development in annual fundraising events • Coordinate donation drives for special needs, especially during holidays • Schedule and plan presentations for special community events • Perform community outreach/education presentations in conjunction with DoD • Other duties as assigned or necessary

Outreach & Events • Conduct outreach with community, faith-based, and business groups to recruit potential volunteers, funding partners, and advocates • Coordinate meetings of the BCCS Advisory Council in conjunction with Shelter Director • Assist Director of Development in annual fundraising events • Coordinate donation drives for special needs, especially during holidays • Schedule and plan presentations for special community events • Perform community outreach/education presentations in conjunction with DoD • Other duties as assigned or necessary The ideal applicant will be an organized individual with excellent communication skills. 4 year degree preferred. Other qualifications include: comfort with public speaking; ability to manage diverse groups; previous volunteer management and database management; proficiency in Microsoft Office; the ability to treat all community members with dignity and respect. Valid driver's license with a driving record that satisfies insurance requirements and reliable transportation. Experience with graphic design, photography, and/or producing publications a plus;. EOE/ADA that values diversity. Salary: $42,000/year

Send resume and cover letter to hr@newhopehousing.org New Hope Housing is proud to be an EOE/ADA employer that values diversity

Position: Reports To:

Human Resources Coordinator Director of Finance and Administration

The human resource coordinator is responsible for performing HR-related duties in employee relations, training, on-boarding, benefits administration, policy implementation, recruitment/employment, and employment law compliance. S/he works closely with senior management in supporting multi-site, multi-regional, multi contracted programs in an agency with a diverse staff of 125 individuals at all levels of employment working 24/7. Duties and Responsibilities: • • • •

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Maintains compliance with federal, state and local employment and benefits laws and regulations. Stays abreast of all employee related laws and ever changing legal regulations. Tracks and trends in HR-related staffing issues and reports findings to the executive team. Reviews the Personnel Policy Manual at least annually and proposes needed changes to the Executive Team. Ensures that all employees receive and sign that they have received the document whenever it is revised. Manages the recruitment and hiring process. Reviews job description with the hiring manager to ensure that it is accurate. Posts current job vacancy position openings on various recruitment sites. Develops materials for hiring managers for the interview process. Participates in interviews as needed or requested. Reviews hire packet before delivery to the executive director for approval. Oversees the preparation of offer letters. Serves as agency benefits administrator. Serves as liaison with vendors providing or administering benefits. Explains benefits available to new employees. Handles all paperwork for sign up and changes to benefits for individual employees. Answers employee questions. Insures that paperwork is completed correctly, information is given to the payroll accountant to be entered into ADP, and paperwork is properly filed. Prepares informational literature for annual benefits open enrollment Maintains, manages and monitors salary and benefits package offered by NHH. Stays abreast of developments in the salary and benefits arena and makes recommendations based upon benchmarking to ensure NHH salary structure and benefits are within an appropriate range based on geographic, job responsibilities and current market considerations. Responds to staff inquiries regarding compensation, leave, benefits, etc. Maintains and ensures that employee, student/intern, volunteer and contractor records to include personnel and confidential files are in accordance with legal requirements, NHH policies, and HR Best Practices to include emergency contact, performance reports, Relias Learning. Tracks FSMA and FSA by employee. Conducts investigations, to address and resolve all Employee Concern Forms and/or HOTLINE issues (compliance related matters, etc., a combined effort with senior management) Manages and tracks all employee disciplinary action. As needed, coaches, counsels and guides managers before executing employee disciplinary actions. Is present in most “serious” employee counseling sessions; insures documentation is adequate, complete, professional and secured. Conducts exit interviews. Watches for patterns and reports potential management issues to Executive Director. Maintains human resource information system records and compiles reports from the database utilizing reports pulled from ADP. Responds to all VEC claims and participates in hearings. At his/her discretion, has supervisor participate if warranted to ensure desired outcome. Answers routine inquiries from inside and outside the organization on employment verifications and unemployment insurance claims in accordance with HR policies. Monitors and works to ensure that employee morale is positive. Makes recommendations to the executive team on ways to improve morale. Performs other duties as assigned.

Qualifications: • BA and advance training certifications to include SHRM and/or HRCI credentials. • Minimum of two years of experience as a human resources generalist, preferably in a non-profit agency. • Knowledge of HR employment related laws FMLA, ADA, HIPAA, FSA, etc. Expertise in benefits. Knowledge of ADP strongly preferred. • Proficiency in Microsoft Office. • Highest work ethic, boundary limitations, and confidentiality • Clean driving record and can be insured by our insurance company. Reliable transportation as this position can require travel within a 30 mile radius. Mileage is reimbursable • Excellent interpersonal skills working with a diverse staff and clientele. • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier; Salary: $45,000/year • Strong oral and written communication skills Send resume and cover letter to: hr@newhopehousing.org • High degree of empathy toward those we serve NHH is proud to be an EOE/ADA that values diversity! • Willingness to work evenings and weekends when need-

Position: Reports To:

Full Time Shelter Services Specialist, Bailey’s Shelter Assistant Director

Position Summary: Supervises and coordinates his/her shift, ensuring all resident services specialist procedures are followed. Provides administrative support including HMIS data entry and statistical reports. Is a member of the interdisciplinary staff team as well as site team. Essential Responsibilities: • Provides front desk coverage for the 8 am to 4 pm shift Monday - Friday—duties include but are not limited to: answering phones; coordinating donation deliveries; working directly with volunteers and donors, the public, and New Hope Housing residents and staff members. • Has administrative shift supervision. Reviews all incident reports, warnings, log books, medication procedures, and token reports for accuracy and compliance with NHH documentation standards. • Coordinates and maintains all Shelter Point HMIS data entry (encoding program entry and exits, service transactions, maintaining daily shelter bed lists, etc.) for all shelter programs • Works directly with the Program Assistant to maintain accurate HMIS data. • Responsible for encoding all program entry and exits for hypothermia shelter program sites. • Reviews HMIS data forms and ensure releases are signed for hypothermia program sites. • Represents NHH at mandatory monthly hypothermia data quality training sessions during hypothermia season (November 1-April1). • Works closely with NHH hypothermia coordinators and other community agency providers to ensure all data is accurate. • Works directly with the Senior Director to maintain the shelter suspension and pre-condition admittance list. Compiles daily, monthly, and quarterly reports for statistical reporting purposes as required • Effectively communicates problem areas, concerns, and recommendations to the Coordinator of Residential Services, Assistant Director, and Senior Director • Reports facility maintenance concerns to the Director of Operations and/or appropriate county contact • Interacts positively with, New Hope Housing staff, deployed staff, the staff of other agencies, the public and volunteers. • Consults with director/residential coordinator and case managers regarding residents’ personal needs, behavior and service planning. Informs case managers’ of resident problems. • Ensures a safe and manageable living environment for the shelter residents. Monitor residential areas, is visible and interact regularly and informally with shelter residents. • Demonstrates an interest in the quality of the workplace by noticing when procedures are not working well and then offering suggestions for improvement. • Facilitates the orientation, training, and work of shelter volunteers for the front desk and communicates shelter volunteer needs to the volunteer coordinator • Models a caring, concerned, and respectful attitude toward residents and maintains adherence to resident guidelines and upholds shelter procedures. Is familiar with and complies with policies and procedures of New Hope Housing, Inc. • Transports residents when requested in agency vehicles, including the agency’s 15-passenger van • Performs other duties as assigned Preferred Qualifications: • Two years’ experience in a human service setting (appropriate experience may be substituted for education); experience with homeless adults, mentally ill or substance abusers. • High School Diploma or the equivalent • Crisis intervention skills • Ability to communicate effectively both orally and in writing • Courteous and respectful attitude at all times; are cordial, punctual and professional • Basic computer skills • Ability to work well with volunteers. • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. Salary: $17.76/hour

Send resume and cover letter to: hr@newhopehousing.org NHH is proud to be an EOE/ADA that values diversity!

Full Time Residential Services Specialist– Kennedy Shelter 4 p.m. to 12 a.m. Monday thru Friday Shift In this position you will serve the residents residing at Eleanor U. Kennedy Shelter that serves single adults 24/7.

Duties include: • You must be reliable, on time, and willing to work with a diversified group of residents that may suffer from some form of mental illness, addictions, or both. • Daily duties include: interaction to assist residents as they come into the shelter as well as when they are in the shelter. Answers telephone, greet all guests, including donors, staff, and outside agency individuals. • You will be the face of New Hope Housing to donors and volunteers on your shift. • Basic office work and working with the NHH team will all be part of your daily duties. • May be called upon to assist the operations team in stocking light supplies. • Will be alert, and maintain good documentation in log book of activities on your shift. • Will assist with medication dispensing along with your team worker. • Other duties as assigned. Qualifications include: • High School Diploma or the equivalent, and the required knowledge, skills, and abilities and have an interest in working with those who are homeless and the capability to be aware of their needs. • Experience with homeless adults, mentally ill or substance abusers. • Counseling and crisis intervention skills. • Clinical experience preferred. • Ability to communicate effectively both orally and in writing. • Computer literate. • The ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier. Salary: $14.13/hour with benefits.

Send resume and cover letter to: hr@newhopehousing.org NHH is proud to be an EOE/ADA that values diversity!

New Hope Housing - Newsbriefs

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Team Meetings

Name

Location EUKS

EUKS Team

Dates

Times 2pm - 4pm

Every Mon

PSH Team– Singles (Fairfax)

Every 1st and 3rd Tuesday Rotating Locations of each month

10:00am

PSH Team– Families & Singles (Arlington and Alexandria)

Every 2nd and 4th Monday Rotating Locations of each month

10:00am

SUSTAIN/Diversion

Admin Conf. Room Every 2nd Wed of month

10:30am

Name Nathalia Brown Rosa Rapavi Denae Hilliard Marcus Ross Luke Taylor Brandon Wright Qui'va Burroughs Reed Livers William Turner Jr. George Montgomery Martha Mickens Zenobia Proctor Latasha Younger

Month September September September September September September September September September September September September September

Birth Day 1 4 4 5 5 6 6 11 12 14 15 21 26

Name Martha Faconer Camille Simms Lorene Lawson Zenobia Proctor Reed Livers Osborne West Monica Harrison Chandra Beander Samir Suarez Khristina Koontz

Month September September September September September September September September September September

Day 20 13 27 12 10 12 10 12 30 30

Years 34 1 1 1 9 7 7 6 6 5