The Heart of Every Business
Above: Anne Williamson
Customer Service is at the heart of every business and if a business gets it right, they stand out from their competitors.
ORDER HERE: https://www.amazon.co.uk/Are-you-night-stand-business/dp/1788083199/
ethical suppliers, and the number of customers who are willing to pay more for excellent service has grown to 32%.”
Anne’s 25 years+ of marketing experience, alongside her desire to see companies realise how they can increase sales and customer retention through improvements to customer service communication and processes has seen her work with organisations including high street banks, estate agents and engineers. Many of those she works with have grown and realise customer service has slightly dipped.
MYSTERY SHOPPING
LET CUSTOMER LOVE HELP YOU BE RATED AS EXCELLENT FOR CUSTOMER SERVICE
Many of the stories we hear and read about are based on a customer’s negative experiences with organisations. Anne Williamson, MD of Customer Love is the author of ‘Are you a one night stand business?’ which highlights the various ways in which companies come into contact with customers (online and offline) and the impact their customer service processes have on future growth. Her book is packed with tips and action points, with real life good and bad examples.
Whether you are providing a service, have a business that customers visit, are selling products through a retail outlet or carry out transactions online let Customer Love show you where you could make improvements to your customer services processes and communication.
Just one of the services from Customer Love. Mystery shopping includes reviewing website user experience, ease of placing of orders, visits to premises and customer communication via email/ phone. You’re then provided with a report with findings and recommendations. Other services include customer service training, consultancy for customer service process mapping, customer service communication review and suggestions for improvements. If you’d like to find out more about how you can improve customer service within your organisation give Anne a call on 01772 367122 or email anne@customerlove.co.uk
In July 2021 the Chief Exec of the Customer Service Institute said “Almost a quarter of customers believe that some organisations have used Covid-19 as an excuse for poor service. More customers have made online purchases or chosen to buy from local or
HERE ARE WHAT OTHERS HAVE TO SAY: “After mystery shopping my team, Anne spent the morning training the team in how to love customers even more. The team came out of the training buzzing and full of ideas, it really motivated them. We’ve now a clear plan in place of how we are going to implement Anne’s training. We would highly recommend Anne to anybody looking to better themselves and their business.” Estate Agents “Even if you think you have your customer service nailed I’d really recommend that you have a chat with Anne and see if what you think is what your customers think; you may be surprised!” Audio Visual Company
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