Sussex Business Times - Issue 413

SBT

JUNE 2017 ISSUE 413

FREE

SUSSEX BUSINESS TIMES

VAT IS A MAZE:

RECOGNISING AVOIDABLE MISTAKES JONATHAN AMPONSAH OF TAX GUYS EXPLAINS THE WAYS IN WHICH TO RECOGNISE AVOIDABLE MISTAKES DURING TAX RETURNS

THE FUTURE OF OFFICE ACCESS CONTINUING ALONG THE LINES OF FUTURE TECHNOLOGIES SBT SPEAKS TO HADY ABDELNOUR, CO-FOUNDER OF SMARKE, WHO EXPLAINS HIS EXPECTATIONS OF THE FUTURE OF OFFICE ACCESS

TEST DRIVE

SBT GOT BEHIND THE WHEELS OF THE PEUGEOT

3008 GT LINE AND THE NISSAN X-TRAIL

SUSSEX SKILLS SOLUTIONS

THE CHANGING FACE OF APPRENTICESHIPS STEPHEN BURKES, DIRECTOR OF SUSSEX SKILLS SOLUTIONS, THE PARTNERSHIP BETWEEN SUSSEX DOWNS COLLEGE AND SUSSEX COAST COLLEGE HASTINGS, WELCOMES IN A NEW ERA OF WORK BASED LEARNING SERVING THE SUSSEX BUSINESS COMMUNITY SINCE 1975

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Our flexible study options allow you to tailor the course around your work or family commitments, gaining an MBA qualification in either 2 years (part time) or 1 year (full time).

• Enhance your critical and strategic thinking.

• Gain the practical skills to apply cutting edge business theory.

• Develop your management and leadership skills, learning from leading academic and industry experts.

• Study in a beautiful campus location, a few minutes away from Brighton and within easy reach of London.

• You receive individual support and innovative teaching in small groups.

Sussex MBA Scholarships are available for professionals with management experience.

FIND OUT MORE www.sussexmba.com Or contact the MBA team by email at mba@sussex.ac.uk, or call +44 (0)1273 873522

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SBTWelcome MEET THE TEAM

Lee Mansfield, Managing Director/ Publisher

Clare Fermor, Operations Director

Jess Saunders, Editor

Jon Dawson, Sales

Elliott Mansfield, Sales

Amy Watson, Production Manager

Tom Alexander, Web Designer/ Developer

CONTRIBUTORS

Charles McDowell, Commercial Director, Mortgages at Aldermore

Paul Bradford, CEO, Southern Communications

George De Silvo, Solicitor, Corporate, Irwin Mitchell

Phil Harris, Senior Manager at FRP Advisory LLP

We’re now half way through 2017 and the goings on in the business community haven’t yet slowed down. With the West Sussex Business Expo taking place at Fontwell Park Racecourse last month, we feed back on the success of the event as well as introducing the Brighton Business Expo, set to take place in October.

Our cover feature this month focuses on Sussex Skills Solutions; the partnership between Sussex Downs College and Sussex Coast College Hastings, that welcomes in a new era of work based learning.

Here, Stephen Burkes, Director of Sussex Skills Solutions, talks about changes to apprenticeships and explains how employers can benefit from them.

Elsewhere in this issue and for our Finance section, Sussex Business Times focuses on the common mistakes businesses make during their VAT returns, and with a little help from CEO of Tax Guys, Jonathan Amponsah, the methods to take to avoid these mistakes.

Our Education section this month looks at South Coast College Hastings, how they are assisting their students in making the allimportant decisions at this time of the year and the new University Centre Hastings – with a quick Q&A with the College Principal.

Meanwhile, our Health and Wellbeing section outlines the germs most commonly picked up in the workplace and what businesses and employees can do to lower the risk of catching such illnesses.

Alongside all of this, we provide you with your regular Ask the Expert columns and Made in Sussex feature, this month featuring Wealden Installations Ltd. For May’s motoring reviews, Sussex Business Times got behind the wheels of the Peugeot 3008 and Nissan X-Trail, putting both motors through their paces and reporting back on our findings. Of course, also included in these pages are our usual hotel and lunch reviews, this month featuring East Grinstead’s newly refurbished Crowne Plaza Felbridge and Old Dunnings Mill, plus your regular local, national, motoring news. This month we open our Chamber news pages to Lewes Chamber of Commerce.

Enjoy your June read!

Jess Saunders, Editor

www.sussexbusinessgroup.co.uk 3

SBTContents

Issue 413

SBT

JUNE 2017 ISSUE 413

FREE

SUSSEX BUSINESS TIMES

VAT IS A MAZE:

RECOGNISING AVOIDABLE MISTAKES JONATHAN AMPONSAH OF TAX GUYS EXPLAINS THE WAYS IN WHICH TO RECOGNISE AVOIDABLE MISTAKES DURING TAX RETURNS

THE FUTURE OF OFFICE ACCESS CONTINUING ALONG THE LINES OF FUTURE TECHNOLOGIES SBT SPEAKS TO HADY ABDELNOUR, CO-FOUNDER OF SMARKE, WHO EXPLAINS HIS EXPECTATIONS OF THE FUTURE OF OFFICE ACCESS

TEST DRIVE

SBT GOT BEHIND THE WHEELS OF THE PEUGEOT

3008 GT LINE AND THE NISSAN X-TRAIL

SUSSEX SKILLS SOLUTIONS

THE CHANGING FACE OF APPRENTICESHIPS STEPHEN BURKES, DIRECTOR OF SUSSEX SKILLS SOLUTIONS, THE PARTNERSHIP BETWEEN SUSSEX DOWNS COLLEGE AND SUSSEX COAST COLLEGE HASTINGS, WELCOMES IN A NEW ERA OF WORK BASED LEARNING SERVING THE SUSSEX BUSINESS COMMUNITY SINCE 1975

Cover: Stephen Burkes, Director of Sussex Skills Solutions

Managing Director/Publisher: Lee Mansfield lee@lifemediagroup.co.uk 01323 819 007 Operations Director: Clare Fermor clare@lifemediagroup.co.uk 01323 819 007 Sales: Jon Dawson jon@lifemediagroup.co.uk 01323 819 007 Elliott Mansfield elliott@lifemediagroup.co.uk 01323 819 012 Editorial: Jess Saunders jess@lifemediagroup.co.uk 01323 819019 Production Manager: Amy Watson amy@lifemediagroup.co.uk 01323 819 018 Web Designer/Developer: Tom Alexander Subscriptions: Linda Grace linda@lifemediagroup.co.uk 01323 819 015 Accounts: Anne Greenwood anne@lifemediagroup.co.uk 01323 819 007 Published by Life Media Group, Unit1, Swan Barn Business Centre, Swan Barn Road, Hailsham, BN27 2BY Printed by Gemini Print A1, Dolphin Way, Shoreham-by-Sea, BN43 6NZ 01273 464884 www.gemini-print.co.uk

All material in this publication is strictly copyright and all rights reserved. Reproduction without permission is prohibited. The views expressed in Sussex Business Times Magazine do not necessarily represent the view of Life Media Group LTD. Every care is taken in compiling the contents but the publishers of Sussex Business Times Magazine assume no responsibility for any damage, loss or injury arising from the participation in any offers, competitions or advertisement contained within Sussex Business Times Magazine. All prices featured in Sussex Business Times Magazine are correct at the time of going to press.

Copyright Life Media Group LTD 2017 ©

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News

View the latest local and national business headlines.

Spending it

With the Tour de France just under 2 months away, SBT rolls out our favourite must-have cycling accessories.

Money Matters: VAT Mistakes

Award-winning Chartered Tax Adviser and Founder and CEO of Tax Guys, Jonathan Amponsah explains the ways in which to recognise avoidable mistakes during tax returns.

Health & Wellbeing

SBT takes a look at the most common types of bacteria found in the workplace and discusses methods employers can follow to ensure the likelihood of picking up of such illnesses is at a minimum.

The Future of Office Access

Continuing along the lines of future technologies, SBT got into contact with Hady Abdelnour, Co-Founder of Smarke, who explains his expectations of the future of office access.

The Future of Recruitment

Authors of new book, ‘Exceptional Talent – how to attract, acquire and retain the very best employees’, talk of the ways in which business leaders can pick out the very best of the best.

Education: Sussex Coast College & University of Sussex

SBT hears from Course Director of the Sussex MBA at the University of Sussex, Isabel Fischer and elsewhere looks at the development of a new University Centre for Sussex Coast College Hastings.

Cover Feature: Sussex Skills Solutions

Stephen Burkes, Director of Sussex Skills Solutions, the partnership between Sussex Downs College and Sussex Coast College Hastings, welcomes in a new era of work based learning.

Tried and Tested in Sussex

SBT’s Jess Saunders and Amy Watson took to the Old Dunnings Mill whilst Managing Director, Lee Mansfield enjoyed an overnight stay at Crowne Plaza Felbridge.

Chamber News

Sussex Business Times has partnered with Lewes Chamber of Commerce, speaking of the organisation’s ethos and outlining some of its upcoming events.

Motoring

For this month’s motoring reviews,we got behind the wheels of the Peugeot 3008 GT Line and the Nissan X-Trail.

Ask the Experts

Local Sussex business experts advise on relevant issues.

Made in Sussex

This month’s home-grown hero is Wealden Installations.

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www.sussexbusinesstimes.co.uk 5

SBTLocal News DMH Stallard Appoints New Partner in Brighton

Michael White brings almost 40 years of residential and commercial property experience to the south east law firm. Previously at Penningtons Manches, his portfolio of work covers everything from multi-million pound rural estates and contemporary city complexes to modest family homes.

Michael said: “I’m thrilled to be part of DMH Stallard. The firm’s growth across the south east in recent years has been really dynamic and so to be part of the expansion on the Sussex coast is exciting. I’ve worked in London for many years but the residential and commercial property sector in this city has an appeal all of its own.”

Tina George, Partner and Head of Real Estate at DMH Stallard, also commented: “It would be difficult to find a legal property specialist with a stronger track record than Michael’s. Our recruitment plans in the Brighton office are ahead of schedule thanks to the firm’s ability to attract the very best people.”

Don’t Let Holiday Workforce Give You the Summertime Blues, Local Business Owners Warned Local business owners who take on temporary workers over the next few months are being warned not to let paperwork oversights give them the summertime blues.

Mark Jury who runs TaxAssist Accountants in Crowborough said: “Local small businesses will be taking on temporary staff throughout this summer and with seasonal pressure on employers’ summer holiday rotas and work schedules, it could be tempting to pay workers cash

in hand to cut costs.

“Employers who scrimp on the paperwork run the risk of hefty financial penalties. Generally, you should follow the same procedure for temporary or student workers as you do for new full, or part-time, workers. HMRC will hold employers liable for any shortfall in tax or pay, and any short-comings in their records. We’re urging local business owners not to let paperwork oversights give them a costly headache this summer.”

Caroline Ansell Urges Minister to Make Beachy Head East a Marine Conservation Zone to rare seahorses. Also Eastbourne and within the zone, is the Willingdon MP, Caroline Royal Sovereign Shoals Ansell has written a wildlife rich sandstone to the Environment reef.

Minister asking for “I very much hope Beachy Head East the Department for to be a designated Environment, Food and Marine Conservation Rural Affairs will seriously Zone. consider Beachy Head Caroline told Therese East in the final round of Coffey the roughly MCZs,” said Caroline.

193-square-kilometre “The evidence from local area was one of the environmentalists and the richest and well-known Creative Conmons support from our local areas of the eastern Photo by Andrew Campbell © fishing fleet is compelling English Channel, and – they feel, as I do, this it should be included designation will do a great deal to protect in the third and final tranche of MCZs. this important habitat, but also allow It is home to high bio-diversity, some of traditional fishing to continue. the best mussel beds in the area and

SELEP Draws on Creative Skills for the Future

After calling upon the creativity of graphic design students from across East Sussex, Essex, Kent, Medway, Southend and Thurrock, the South East Local Enterprise Partnership (SELEP) has a new vibrant brand to help tells its important story.

The design brief for students – with the incentive of a £1,000 prize for the winner – was to devise a new brand and icons for the organisation.

Students were tasked with creating

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a brand that would highlight SELEP’s role as a progressive partnership, with a strong business voice that is looking to attract investment and growth, and present this part of the South East as outwardlooking.

Seven entries were shortlisted, with four making it to the finals to be

judged against industry branding standards for being distinctive, recognisable, attractive, versatile and relevant. The winning submission was

by Anastasia Pirogova, a third year student, studying for an honours degree in Graphic & Digital Design at the University of Greenwich.

SBTLocal News American Golf Tees Off in Eastbourne American Golf is bringing the biggest brands in golf to the heart of East Sussex with the opening of its latest store.

The nationwide golf retailer has invested over £50,000 into the store based at Lottbridge Golf Club, Eastbourne, equipping it with a state-of-the-art fitting studio and complementing the investment with 4 new appointments to the staff team.

Upon the opening of the store, new Store Manager, Calantha Newby commented: “Lottbridge Golf Club is

a fantastic venue for us to help the area’s golfers get the best out of their game. The team we’ve put together for the new venue is full of enthusiasm and the facilities are first rate. With beautiful views of the south downs, there’s a 23 bay driving range and 9 hole course that really does cater for all levels of golfer. With great facilities, access to the best equipment and the latest club fitting technology the future for the new store and the region’s golfers is very bright.”

The Time is Right for the Southern Accelerator Leaders across the Greater Brighton region are calling for a helping hand to boost growth and transform it into a leading economic player across the UK. First there was the Northern Powerhouse, but now representatives across parts of Sussex are urging the government to recognise the Southern Accelerator.

It is aimed at pulling in millions of pounds of investment to drive forward growth and create thousands of jobs across the Greater Brighton region.

Business leaders gave their backing to the concept at a meeting of the Greater Brighton Economic Board at Worthing Town Hall in April.

Councillor Dan Humphreys, Chairman of the Greater Brighton Economic Board, said: “The idea is simple – using our

power as civic, education and business leaders to focus our energy to propel the region forward. From Worthing to Newhaven, Brighton up to East Grinstead, across the region we already have so many of the ingredients needed for an economy that delivers better outcomes for everyone.”

Battle Accountancy Firms Join Forces Two long-established Battle accountancy businesses have announced they are beginning a new working relationship.

Robert Duffill & Company and Holland Harper LLP have joined forces under the Holland Harper umbrella. Together, they will be offering the same outstanding service and will be able to ensure continuity for their clients.

The announcement comes after David Stedman, proprietor of Robert Duffill & Company, decided to begin planning his

retirement. He felt it was important to find a company that he would recommend to his clients; a company that shared

Coffin Mew Welcomes Seven New Solicitors to its Growing Team in the South

Newcomer Leon Deakin, joins as a Partner from Irwin Mitchell. With 13 years of experience in employment law, Leon will be working across Coffin Mew’s South Coast offices.

Deanne Ferguson, Associate Solicitor, has joined the Wills, Trusts & Probate team in Brighton with 14 years of experience under her belt, having previously worked at Howlett Clarke.

Bringing a wealth of expertise to the Court of Protection department is Spencer Gardner. The solicitor based in Southampton, specialises in care funding and working with vulnerable adults.

Solicitor, Bryan Scant, has joined the Family team in Portsmouth from law firm Lester Aldridge. He is also Chair of the prestigious Junior Lawyers Division at The Law Society and will be a valuable addition to the Coffin Mew team.

The firm is also strengthening its Residential Property division with the arrival of three new Conveyancing Executives. Emily Merrett, Jane Joyce and Lisa Mainwaring join Coffin Mew’s Portsmouth, Southampton and Gosport offices respectively.

the same business ethos and one which would understand the requirements of his customers.

David Stedman explains: “After nearly 50 years working in the tax and accountancy environment my thoughts began to turn to retirement, but my main concern has been to ensure that my clients continue to receive the best possible professional service. I have known Roy Holland for roughly 25 years and I know we share the same values when it comes to business.”

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British People Turn Hobbies into MoneySpinners in Record Numbers

A new study from business insurer, AXA, reveals that far from just gliding smoothly from in-house to freelance, most actually start a business in a field unrelated to their previous jobs, increasingly drawing on their hobbies for inspiration.

Relatively few people start a business based on their current occupation. For most, the story is far more complicated: 67% of startups under three years old said their new business is not directly related to their past jobs. Indeed, a good chunk – 47% – say their new business is in an entirely different field of work. Appetite for radical change rises with age, and is particularly marked among those on the cusp of retirement (over 55s), where 88% of startups break into a new field of work.

This trend has been accompanied by a boom in hobby-based business over the past three years.

40% of 2016 startups said they developed their business out of a hobby, compared to just 17% of those who started up five years ago or more.

E-CommerceOn Isn’tMobile Always To a Doddle, Warns Shopping Top £53bn Parcelhero By 2024 The Doddle parcel pick up shops are to disappear from many of our railway stations and High Streets as plans for a huge network of Doddle shops at stations, reportedly over 300, ran out of steam. Now, all but six of Doddle’s remaining 23 stand-alone store fleet looks set to close with the loss of around 100 jobs. Doddle plans to replace most of its own stores with a network of a 1000 sites in third party locations. ParcelHero says their closure highlights the fact that e-commerce

is not always a doddle.

David Jinks, Head of Consumer Research at ParcelHero says: “It’s small surprise Doddle are to concentrate on kiosks in third party stores, as its own standalone stores have been losing money since launch. Make no mistake, there is a huge future in click and collect, with users expected to pick up £6.5bn of items from lockers and pick up points this year. But Doddles’ stand-alone store network model was too small to be a success.”

Quantexa Begins European Expansion Quantexa, the disruptive big data and analytics company backed by HSBC and Albion Ventures, has opened a new office in Brussels. Further offices in Sydney and New York are due to open within the next 12 months.

Following on from last month’s $3.3m fund raising, Quantexa’s expansion reflects a growing customer base outside the UK. The Brussels office, with an initial staff of four, will put the company in closer proximity to its clients and forms part of its aggressive international growth plans. Quantexa’s clients include some of the world’s largest financial institutions, many of which have extensive presence outside of the UK.

Commenting on the move, CEO, Vishal Marria said: “Being able to work closely with our clients and support them locally is essential. Extending our reach outside the UK with the opening of the Brussels office starts to make this a practical reality.”

Amazon to Create 400 New Jobs in Cambridge Amazon is continuing its fierce expansion in the UK, unveiling plans to hire 400 people for a new development centre due to open in Cambridge in autumn.

The retail giant said on Thursday that it was recruiting “extensively” for machine learning scientists, knowledge engineers, data scientists, mathematical modellers, speech scientists and software engineers to staff the new

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facilities and work on products like the Kindle, Fire Tablet, Fire TV Stick, Echo, Echo Dot and the new Echo Look.

Once the new centre is open, an

existing facility in Cambridge will largely be used for research and development related to Amazon’s Prime Air – a delivery system, which aims to get parcels to customers in 30 minutes or less using drones. In April, Amazon announced that it was creating 1,200 new jobs at a site in Warrington under plans announced in February to expand its UK workforce by 5,000, despite uncertainty stemming from Brexit.

Creative Conmons - Photo by Hugh Venables ©

SBTNational News

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Gear Up!

With the Tour de France just under 2 months away, SBT rolls out our favourite must-have cycling accessories

WHYTE SUSSEX

CYCLING BUFF

The Whyte Sussex blends road bike speed and performance with cross bike versatility to create a superb mudguard-compatible drop bar road bike with disc brakes. Whether you’re commuting longer distances, winter training or entering summer sportives, the Whyte road disc range offers Cyclo Cross levels of durability with pure road speed. £850. www.edinburghbicycle.com

An adult sized tubular designed for use with protective headgear and cycle helmets. At 27.5cm long it is less bulky, so combined with superior moisture management performance it means improved comfort for you.

Designed to fit heads 53 – 62cm in diameter. £21.25. www.buffwear.co.uk

WINK BAR Wink Bar is a connected, easy to install handlebar that aims to make every bike smarter and every bike ride safer. Suitable for every type of bicycle, the handlebars combine powerful headlights for road visibility with GPS, which allows for both turn-byturn navigation and anti-theft capabilities. http://velco.bike/en/

SIREN MAC ACTIVE MACARONI This sweatshirt is a lightweight version of the iconic Macaroni sweatshirt. It’s a sporty addition to the Macaroni range, with the iconic slow-spun, textured sweatshirt. With no need to ever iron, this breathable sweatshirt is the perfect companion for adventures. £45. www.weirdfish.co.uk

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POLAR M460 Featuring a sleek, all-black and fiber-like surface texture with improved button grip, the bike computer is equipped with integrated GPS, additional power meter compatibility, advanced power metrics and smart coaching, and Strava Live Segments, making it the ideal training tool for any cyclist. £154.50. www.polar.com

BIKE MAT These Bike Mats protect your floor when working on your bike or parking indoors.

They come in two finishes – Carpet or Rubber and are approximately 183x29cm. £9.99. www.aldi.co.uk

SPEED DEMON SOCKS

EMMIE ACTIVE MACARONI

Built for speed, these super lightweight and highly breathable socks are mapped with T2 technology, a knitted loop within a loop, which offers an additional level of impact protection and cushioning on pressure points such as the ball of the foot, lace up area and Achilles to ensure comfort and cool feet all day long. Ideal for marathons, road running and gym. £12.99. www.bridgedale.com

The Emmie Active Macaroni is the perfect companion for the next cycling adventure.

It’s a breathable version of the iconic Macaroni sweatshirt, available in a range of colours with contrasting colour panels on the side. £45. www.weirdfish.co.uk

AFTERSHOKZ TREKZ TITANIUM

TOPSIDE HELMET LIGHT Staying visible on your bike is generally top of the safety list. With over 70% of accidents happening at junctions and roundabouts, cyclists need to stay visible from all angles: front, back and sides At less than 70 grams, it’s hardly noticeable when fitted and being high up it is easily seen. £29.99. www.brightside.bike

AfterShokz offers a comfortable, healthy and safe way of listening to music. Unlike conventional headphones and earbuds that use the eardrums to transmit sound, the bone conducting AfterShokz Trekz Titanium transmits sound through the listener’s cheekbone to the inner ear.

As the only brand of earphones that are fully approved for use in all road races under the UK Athletics rules of competition and specifically designed to use whilst exercising, these wireless, lightweight headphones are sweat proof, secure and offer a crystal clear audio experience whilst allowing individuals to hear their surroundings. £109.99. aftershokz.co.uk

SPECIALIZED ALIBI With its airless puncture proof tyres and its innovative rust-resistant chain, Specialized’s new Alibi is a super practical city bike built for reliability. The hard-working & sturdy A1 Premium aluminium frame is light and durable, and it also features rack and fender mounts for easy portage and dry riding in wet conditions. £400. www.edinburgh bicycle.com

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Money Matters

VAT is a Maze: Recognising Avoidable Mistakes In this this month’s Finance section, award-winning Chartered Tax Adviser and Founder and CEO of Tax Guys, Jonathan Amponsah explains the ways in which to recognise avoidable mistakes during tax returns VAT can be like the maze at Hampton Court. It looks Finance unexceptional on the outside but when you enter it can get very confusing very quickly.

Despite being heralded as a simple tax when it was introduced, VAT has evolved and can cause many problems if you are too gung-ho.

As a cautious accountant, here, I share some of the pitfalls to avoid so that you can complete your VAT returns without mistakes and without the hard work involved in dealing with questions from HMRC. Falling into the trap of thinking VAT is simple VAT was sold to us as a simple tax. You already know that isn’t true. Just the basic facts show this. There are three rates: standard rate, reduced rate, zero rated. In addition some items are exempt which is different to zero rated.

There are also three different schemes that businesses can use to calculate VAT: The Cash Accounting Scheme, The Standard or Normal Accounting Scheme and The Flat Rate Scheme. Deciding which scheme is best for your business requires careful analysis and regular review.

Not getting to grips with the new limited cost trader rules

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I fear that many small businesses will be caught out by the new VAT status “limited cost trader”. This rule came into effect on 1 April 2017. Essentially it will increase the flat rate percentage for most service based businesses. A limited cost trader is one whose VAT inclusive spending on goods is either less than 2% of the VAT inclusive turnover in a prescribed accounting period, or greater than 2% but less than £1,000 for a full prescribed accounting year. The definition of “goods” means they must be used exclusively for the business but exclude capital expenditure; food or drink consumed by the business/employees; and vehicles, fuel and vehicle parts (unless your business is transport). The business will

“Official estimates suggest that of the 411,000 businesses using the FRS, 123,000 have limited costs and will be affected by these changes. Is your business one of them? ”

Money Matters

can often cause problems depending on whether you’re using the flat rate scheme or not. It’s also the box where HMRC normally picks up mistakes.

If you’re using the flat rate, double check that box 6 is the gross income you’ve applied the flat rate percentage to. If you’re using the cash accounting scheme, then it’s the net income (net of VAT) that goes in box 6.

Always check back to the box 1 figure.

For example, you’re on the flat rate scheme and your percentage is 14.5% and your VAT inclusive income for the quarter is £48,000. Your box 6 figure will be £48,000 and your box 1 figure will be £6,960 (14.5% x £48,000).

If you’re using either the standard or cash scheme, then box 6 will be the net VAT of £40,000 and box 1 will show £8,000. Of course, there may be other items and figures from box 8 feeding into box 6, so be very careful to make sure there are plausible reasons for any differences.

have to account for VAT rate at 16.5% on gross turnover.

Official estimates suggest that of the 411,000 businesses using the FRS, 123,000 have limited costs and will be affected by these changes. Is your business one of them? HMRC helpfully says: “Businesses using the scheme, or thinking of joining the scheme, will need to decide whether they are a limited cost trader.” You need to assess this very carefully - ensure your flat rate percentage is reviewed to avoid back-dated VAT. Mishandling zero-rated items You may be very happy to have products to sell that have 0% VAT as this appears to make your life easier and, of course cheaper for your customers if you are

selling B2C (Business2Customers).

However, it is important to remember that this means that the VAT rate is currently 0% and you are charging your customers VAT at 0%. Is this just semantics? No because you need to remember to include all those zero rated sales in your VAT accounts and include them on your returns.

In addition it’s important to remember that if you have customers who are EU businesses registered for VAT you can apply the 0% rate if they are registered.

Please check to make absolutely sure they are registered to avoid problems.

Entering the wrong figures on the VAT return There are eight boxes to complete. Box 6

Failing to appreciate VAT risk areas Whenever you are dealing with transactions relating to any of the following risk areas, it is advisable to get professional help: • Land and buildings • Property and construction • Travel and tour operators • Imports and exports • Exempt supplies • Partial exemption and various schemes • Zero rated supplies • Charity related transactions • Agency and principal transactions • Any other transaction where VAT might or might not be charged Talk to your accountant and if necessary, a VAT specialist.

Getting confused by private-use rules Where you’ve incurred expenses that are partly business and partly personal (e.g. Broadband at home), a mistake is to claim VAT on the full amount instead of applying a restriction on the personal or non-business element of the expense.

A common error is to claim VAT on a motor vehicle, which is available for private use. The VAT cannot be claimed except where the vehicle is to be used exclusively for business purposes i.e. not be available for anyone’s private use.

Another error is claiming the full costs of fuel where the car is available for

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Money Matters

private use without restriction or without charging corresponding VAT in the form of a “fuel scale charge”.

VAT and entertainment Although in some business sectors, entertaining clients is justifiable in order to win contracts, VAT on these expenses is normally blocked and cannot be claimed back. During a VAT enquiry, this is one of the areas HMRC will have on their checklist.

There is one exception to the ban on claiming VAT for entertainment. When you entertain staff, including directors of the company, you can claim the VAT on the amount, assuming the type of entertainment or expense carries VAT. You are right - this is one of the quirks I mentioned.

Claiming twice & other bookkeeping errors This is a common mistake with the Normal Accounting Scheme and occurs when VAT is claimed on the actual invoices as well as the statements or pro-forma invoices.

Do carry out a review of the input VAT and pay particular attention to VAT amounts that are the same. If you can get your report into excel, simply sort the items for a quick review.

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“Do carry out a review of the input VAT and pay particular attention to VAT amounts that are the same. If you can get your report into excel, simply sort the items for a quick review” Other mistakes are often made when transactions are misclassified. For example, input tax is claimed costs incurred outside the UK (perhaps business trip expenses), or business entertainment has been misclassified as marketing.

Forgetting about EC sales list or Accounting incorrectly for EC sales There are two common mistakes here.

If your business supplies goods or services to other EC VAT registered traders, then EC sales lists need to be submitted to HMRC. If you sell goods then the amount of sales to EC customers goes in boxes 6 and 8 of the VAT return, so the chances are that

HMRC will pick up the box 8 figure send you a notice to complete an EC sales list.

If you sell services, then it becomes a bit tricky because whilst you include the amount in box 6, you don’t include it in box 8 (the second common error), so you will need to remember to submit EC sales list. This will help avoid penalties and enquiries.

Failing to repay VAT on supplier invoices Where VAT has been recovered on purchases from a supplier, if you have not paid this supplier for over six months, you are required to repay any VAT recovered to HMRC. Similarly, where a customer has not paid you for over six months and you’ve already paid VAT on that invoice to HMRC, you can claim that VAT back. If you’re using the standard VAT scheme, do watch out for this during your checks and reviews.

Unfortunately VAT is a complex maze.

For most businesses I recommend having an experienced bookkeeper or accountant to help you. However, if you run a very simple business and enjoy the challenge, you can do it yourself.

Just make sure you keep up with any changes and get your returns in on time!

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In a digital age where human interaction seems to play less of a role in day-to-day banking, it is refreshing to find a bank that cares for your banking needs in person, but which can still provide all of the convenience and speed that technology has to offer Handelsbanken is a strong, well-capitalised bank, where Advertorial customers’ finances are directly dealt with at their local branch.

Handelsbanken Brighton opened its doors almost exactly 10 years ago and it continues to go from strength to strength.

Founded in Sweden in 1871, Handelsbanken has a long and established history, commencing operations in the UK in 1982. It now has a decentralised network of over 200 branches across the country, including local branches in Hove, Eastbourne, Haywards Heath and Crawley.

Simon Howe is the Branch Manager for Handelsbanken Brighton, and has a career that spans well over three decades.

“We have a focused and experienced team of 11 who know the local market exceptionally well,” says Simon. “Whilst we have the expertise and a great reputation for lending in the property sector, we also manage many customers’ needs for a variety of trading businesses and industries, as well as catering for personal banking customers, from residential mortgages to a comprehensive wealth management service. Our wide range of products enables us to provide our customers with the breadth of service that suits them”.

We know our customers, and deliver a high level of personal service. We either call and meet with customers at a time convenient to them, or equally, they are always welcome to call in and talk to us.

Back row, left to right - Laura Penfold, Steve Taylor, Nigel Younger, Brenda Melaniphy, Ray Biddlecombe, Simon Howe and Richard Carnochan, Seated left to right - Rob Murray, Katherine Larcombe, Åsa Hammar and Simon Pugh

“For the last eight years, Handelsbanken has been rated top for customer satisfaction in an independent survey of British banks’ corporate and individual customers” Simon adds: “For the last eight years, Handelsbanken has been rated top for customer satisfaction in an independent survey of British banks’ corporate and individual customers.* Customers tell us that it is because of our focus on service across our banking and wealth management that they are happy to recommend us to their friends and family.”

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16 www.sussexbusinessgroup.co.uk

Simon Howe, Branch Manager for Handelsbanken Brighton

Or email siho03@handelsbanken.co.uk www.sussexbusinessgroup.co.uk

17

Business East Sussex

Business East Sussex

Supporting Better Business These are confusing times. The business community is still reeling from the Brexit decision – and now it has a snap general election to contend with. Luckily then, the business community can count on the help of Business East Sussex (BES). Here we find out why and how far the organisation has come since its front cover slot on SBT last year.

By the time you read this, hopefully there will be a government Advertorial in place or, certainly, about to be one elected.

However, you look at it, 2017 has been a challenging year for the business community. British industrial output shrank for a third month in a row in March, according to figures from the Office of National Statistics. Consumer spending figures may be up, but the pound is down.

There is one thing that a business cannot run on and that is uncertainty.

A business thrives on predictable cashflows, especially if those are growing.

But when times are tight it is good to

know there is a steady hand that one can reach out to.

For many, that guiding light is the Business East Sussex (BES) Growth Hub. It’s a government supported growth and support service, part of the wider Let’s Do Business Group, working on behalf of East Sussex County Council.

About to enter its third year, BES has helped more than 1,200 businesses across the region since its inception and has assisted in securing more than £300,000 worth of funding.

The service has won many plaudits for its hands-on approach via Fred Thomas, a familiar face to many in the region, thanks to its work in the business community.

The organisation continues to provide

free one-to-one business support and has now started running a series of successful events and workshops to engage with more of the East Sussex business community.

“It’s about adding value to what we do,” explains Ian Smallwood, Head of Business East Sussex. “Yes, we can offer one-to-one advice – and yes we can supply businesses with money – but what more can we do that adds extra value?”

The organisation has recognised the increasing demand from businesses to understand the evolving technological challenges. Twinning with partners that can offer real, practical help to people running businesses in East Sussex, it has run events with Pav IT and Astec Computing on cyber-crime and Cloud

For more information visit www.businesseastsussex.org.uk

18 www.sussexbusinessgroup.co.uk

Business East Sussex

were back running a business?”

Computing – both of which have been For Smallwood and his team the well attended and offered support for issues that all SMEs will come up against. challenge is to continue with the talks and to meet larger groups of people as we Cyber-crime has been increasingly high move into the second half of 2017 and profile of late, with reports that Russia into 2018. He explains may have ‘interfered’ how the organisation has with last year’s US elections – and the “We will continue a huge array of providers businesses that help NHS being brought to to grow and build –other businesses – on its standstill thanks to a on our success, books and that is where it malware attack, which turns to for putting on its locked people out of to develop new events. their systems. ways of reaching “We’re aware that “We work with the businesses of businesses are very busy. partners to put on We know that if we put these events and they East Sussex” an event on it has to be are doing really well,” really relevant to local adds Ian. “But they businesses. It just so happens that this are doing well because of the content year has had a bit of a techy feel to it,” that we are presenting. Through our own explains Smallwood. “Our Office 365 collective commercial experience, we’re event that we ran with Astec Computing able to look objectively and ask, ‘What for instance, featured a lot of double support would I need at the minute if I

bookings from the same company.

Businesses were sending along more than one person, they could see the value and that we were investing into the event.”

That’s not to say that BES has moved away from its core remit. The service continues to source finance and offer advice.

A recent success story for the service was helping Mark Hanks get off the ground with a new carpet and flooring business in Hastings.

Thanks to the help of BES he was able to fund a new van, build a new website and add to his stock. In a recent video case study published on businesseastsussex.org.uk Hanks is emphatic about his experience with BES and the funding he secured.

“It really enabled me to get to a place today where I would not have been without it,” he enthuses.

“The mentoring support package has provided me with lots of useful information, lots of help, and it is a great point of contact if I do need any advice on; taking on staff or, like I am currently looking for, larger premises.

“I would not hesitate to recommend Business East Sussex to other people who are thinking of starting their own business. Their help and support has been invaluable and I would not be at the stage I am today without them.”

What’s the future hold for Business East Sussex?

“We will continue to grow and build on our success, to develop new ways of reaching the businesses of East Sussex and make available the best and most relevant information into the right hands at the right time” he exclaims.

or call them on 0844 415 2260 www.sussexbusinessgroup.co.uk

19

Computer Eye Strain and Meibomian Gland Dysfunction

By Mr Samer Hamada, Consultant Ophthalmic, Corneal and Refractive Surgeon at The McIndoe Centre

What is computer eye strain?

Computer eye strain Advertorial is a condition caused when you use your eyes too much and they become tired. Eye strain can occur when driving, looking at a computer screen, or bright light for too long. Normally resting your eyes can relieve the symptoms.

Symptoms include; headaches, difficulty focusing, dry eyes, watery eyes, eye discomfort, blurred vision, itchy eyes, and tired eyes. If you get computer eye strain and are working on a computer for several hours a day it may be that you suffer from computer vision syndrome.

The symptoms of this can include; computer eye strain, red eyes, shoulder/ neck pain, headaches, and irritated and dry eyes.

How does computer eye strain cause MGD? Computer eye strain can cause MGD due to a reduced blink rate. Meibomian glands are tiny glands on the lower and upper eye lid margin that secrete oil. If your blink rate is reduced, the oils won’t be secreted as often which means the watery component in your tears evaporates quicker, drying out your eyes. Overtime this can cause the glands to block, inducing Meibomian Gland Dysfunction.

When using a computer, most people blink up to 60% less than when not looking at a computer.

Testing for MGD There are many tests that can be carried out by an ophthalmologist to see if you suffer from MGD. These can include; • Schirmer’s Test • Tear Break Up Time • Osmolarity Test You can go online www. themcindoecentre.co.uk/news-andarticles to find out more about these tests.

Ophthalmology Suite Opening Open evening 21st June with Mr Samer Hamada & Mr Damian Lake

pulse light using the Book your FREE place at Treatment to help themcindoecentre.co.uk/ new IRPL (intense MGD events regulated pulsed light) If MGD has been linked technology. The E-Eye to computer eye strain or releases a flash of light that computer vision syndrome, is made up of a pulse train, which is remembering to blink and keeping flashed on the cheekbone and temple hydration levels up can help. Also try area. Nerve branches are located, which to follow the 20-20-20 rule; every 20 are connected to meibomian gland minutes’ look 20 feet away from your nerves. When these nerve branches screen for 20 seconds. are flashed with the E-Eye (IRPL) it causes a stimulatory response and MGD sufferers will likely need to they start to resume secretion of the combine this with other ‘at home’ normal oil layer again. treatments, such as heated eye masks and taking Omega-3 supplements.

Symptoms of dryness will disappear There are a number of treatments your and will be effective in 80% of ophthalmologist can offer in conjunction patients. From a single flash of IRPL with ‘at home’ treatments; it is possible to produce sub-flashes of varying intensities, this offers • MiBo Thermoflo – is a therapeutic unparalleled therapeutic potentials, treatment that works by gently heating especially with the treatment of MGD, and massaging the outer eye lids. As which is impossible with conventional the heat is deeply absorbed into the IPL. The E-Eye emits a ‘cold light’ tissue it breaks down hardened oils in and it is non-invasive, totally the meibomian glands. With a prescribed painless, and entirely harmless to therapy plan, the glands will release the eyeball. thinner and clearer oils which makes for a healthier tear film. This is followed by gentle manual expression of the meibomian glands.

• E-Eye Intense Regulated Pulsed Light (IRPL) creates polychromatic

To book a consultation with Mr Hamada to discuss the best treatment options for 20 www.sussexbusinesstimes.co.uk you, contact The McIndoe Centre in East Grinstead on 0800 917 4922 or make an enquiry on the website www.themcindoecentre.co.uk

Cataracts? Set your sights on better vision

at The McIndoe Centre At The McIndoe Centre, our team of dedicated experts use the latest techniques to treat a range of eye conditions including cataracts and other age-related eye problems. You will be looked after in a modern, comfortable and therapeutic environment where patient satisfaction and excellent outcomes are our highest priority.

To arrange your consultation call 0800 917 4922 To view our full range of eye treatments visit www.themcindoecentre.co.uk

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www.sussexbusinesstimes.co.uk 21

Why Buy Private Health Insurance for You and Your Staff?

As an employer, there are many advantages of having private medical insurance

• Employees can swiftly access expert treatment Advertorial reducing days lost to sickness and absenteeism which overall improves company efficiency • Creates staff loyalty and helps in recruitment • Gives you and your employees peace of mind…whatever the future holds in store • Private Health insurance can cover the cost of most treatments for most illnesses Why use us?

Our services are, in most cases, free, as we usually earn a commission from the insurer. We are an experienced and trusted independent health

insurance brokerage with a very high customer satisfaction rating.

Private health insurance is designed to cover new medical conditions that arise after the policy starts, but it is often possible to retain cover for existing and past conditions if your company moves insurer to a better or more affordable plan. This is on the condition that a declaration, which varies, can be made to the insurers’ satisfaction regarding serious conditions. However, this may not apply if you have a large membership in your scheme.

There are a bewildering array of plans and insurers offering different levels of cover, premiums and propositions on the market. Each plan has its own terms, but some are common to all, and this is where SJA Health Insurance can help guide you through the process and point out the benefits and limitations (even

those that are not apparent) to find the right one for your company.

If you already have private medical insurance for your company it can be better to remain with your current insurer and there is no reason why we should not negotiate a better price for you. We often succeed in this.

Once you have bought a policy through us, or have appointed us to your current policy, we give you the highest level of personal service and will guide you and look after you for as long as you remain our client.

Next month, Group Risk Insurances for Company Staff Andrew Leach has over 30 years’ experience in Health insurance and is the MD of SJA International Ltd, Sussex’s leading specialist Healthcare insurance broker.

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Health & Wellbeing

Is Your Office Making You Ill?

For this month’s Health and Wellbeing Section, Sussex Business Times takes a look at the most common types of bacteria found in the workplace and discusses methods employers can follow to ensure the likelihood of picking up of such illnesses and germs is at a minimum

Bacteria are everywhere. It’s been Health & estimated that the Wellbeing planet contains 5 nonillion of them. To put it plainly – they’re unavoidable. Most bacteria are not harmful to humans, yet a significant percentage of them are. These are the ones that get us sick and your workplace may have more bacteria than you think…

The workplace is ranked as one of the unhealthiest places you’re likely to inhabit on a daily basis, and according to Dr Lisa Ackerley, hygiene expert and visiting Professor at the University of Salford, the amount of sick days taken by office workers could be reduced if companies implement a better cleaning routine.

A study carried out by Dr Ackerley found that the main cause of germs at your desk is poor personal hygiene, with nearly 50% of office workers responding to a survey stating that they do not wash their hands after going to the toilet.

Your hands and the surfaces you touch, including your office chair are germ motorways. Crumbs and spills encourage the growth of bacteria that can lead to stomach bugs, coughs, flu and even food poisoning. Bacteria and viruses that you bring back from the toilet multiply on the hard work surfaces of your desk and chair and remain infectious for 24 hours.

There are hundreds of different kinds of bacteria varieties found in workplaces, and most of them come from humans, whether they’re from our skin, nasal, oral or intestinal cavities. Conventional

wisdom would suggest that most bacteria can also be found on our mice and keyboards, but while their levels are high, the biggest offenders are chairs and telephones. Diphtheroids are a commonplace bacteria in most office buildings, and are key in developing acne lesions. They can be especially dangerous to those with weak immune

systems, or those whose systems are weak already due to an existing illness.

Pseudomonas aeruginosa is another variety of bacteria that is particularly common on keyboards, even after a sanitary wiping process is completed.

They are one of the leading causes of pneumonia and urinary tract infections.

There’s a staggering 21,000 germs

www.sussexbusinessgroup.co.uk 23

Health & Wellbeing

U

G S per square inch on your chair, desk and keyboard. In fact, the average office desk harbours 10 million bacteria. That’s 100 times more germs than a kitchen table and 400 times more than the average toilet seat. Common bacteria found in the office include: Pseudomonas Aeruginosa: Commonly found in man-made environments like the office and causes illnesses for those with weakened immune systems.

Staphylococcus Aureus: Found in the office where there is contact with skin on items such as keyboards, chairs and door handles. Chairs and fabrics are often overlooked in typical cleaning routines.

A stricter cleaning and hygiene policy that includes all work surfaces including chair plastics, metal and fabrics could help reduce unnecessary illnesses in the workplace, and improve a business’ bottom line with less sick days being taken.

Norovirus: This is a virus commonly found in the office that is transferred by food and water. Given that many of us drink, snack or eat lunch at our desks, isn’t it time we took desk cleanliness more seriously? Yet only 20% of office staff clean their workspace before eating.

24 www.sussexbusinessgroup.co.uk

What can employers do to maintain a clean environment?

Gareth Jones, Commercial Manager at Kit Out My Office, a provider of office furniture online, had this to say: “Keeping your workplace clean and tidy has many benefits, from simply looking visually impressive and professional to your customers through to the health benefits it can offer. We encourage all of our customers to clean their equipment by providing helpful guides on how and when to clean your new office furniture”.

Maintaining a clean working environment is not only better from a visual perspective, it is better for the health of your employees too. Here are some simple and regular cleaning routines that every business should implement at the very least to ensure the chances of picking up germs in the workplace are kept to a minimum...

• Vacuum fabrics to emit dust and germs.

• Spray and wipe plastic and chrome parts with an antibacterial spray.

• Spray and wipe desks daily with an antibacterial spray.

• Remove cutlery and kitchenware from desks.

• Vacuum under and around the desk area.

• Dust and disinfect all equipment weekly, not forgetting small objects such as staplers and scissors.

• Wipe personal headsets with clinical wipes. With regards to shared headsets, wipe after each use.

• Wipe commonly touched areas daily, for example drawer handles, printers and kitchen equipment.

• Empty waste bins weekly.

• Use disposable cloths or paper towels when possible, or failing that, disinfect re-usable cloths after each use.

• Enforce a ‘wash hands regularly’ initiative and ensure all employees follow through with it.

• Urge unwell employees to stay at home and rest – sneezing and coughing are some of the most common ways to spread viruses though the workplace.

• Hire a professional cleaning service.

A professional cleaner will be experienced and thorough, will understand germs and how they operate and will have professional equipment and supplies.

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Future Technologies

The Future of Office Access:

Are Keys a Thing of the Past?

Continuing along the lines of future technologies – from autonomous cars in our April issue – Sussex Business Times got into contact with Hady Abdelnour, Co-Founder of smart-lock company, Smarke, who explains his expectations of the future of office access Smart homes and offices, filled with connected products, Insight are stacked with possibilities and options for making our lives easier, more convenient, and more secure. A recent article provided some interesting statistics; it is predicted that the number of smart home/office devices shipped will grow to around 200 million in 2020, from roughly 80 million in 2015. This includes smart appliances, smart home/ office safety and security systems, and smart energy equipment. This suggests we are developing an appetite for these products.

What about office and workplace access? How will we be accessing our properties a few years from now?

Let’s imagine a decade or so ahead.

Will we still be carrying around heavy, cumbersome keyrings and scramble to find the one key we need when need it? What is much more likely is that our voice-activated virtual assistant will control almost everything in our property, including opening the front door through a merger of Face Recognition or other biometric data with Artificial Intelligence and fixed hardware.

To arrive at this point there will need to be a standardisation in the way locks and doors are delivered to market. Trends suggest that is the people classed as

26 www.sussexbusinessgroup.co.uk

Millennials and digital affluents who the development of these products is will drive the consolidation of different the connection of front and back-end approaches into one universal standard technologies with other devices. They with a secure digital touch point. need to be able to exchange data, while There is no doubt that property keeping a high level of cyber security. access and safety is Security and changing; innovative convenience are the two “Let’s imagine tech companies are most important issues; a decade or so introducing products our homes and offices ahead. Will we still that will replace oldhave to be secure and be carrying around fashioned keyholes, prevent unwanted peepholes, and heavy, cumbersome access, while at the doorbells, including same time allowing us keyrings and smart locks, sensors, scramble to find the to enter without making monitors, cameras, the process overly one key we need and alarm systems. complicated and having when need it?”

August Smart Locks too many hoops to is one example, jump through. selling digital keyless door locks and Ultimately, the Property Access doorbell cameras that allow the propertyand Safety market will be ruled by the owner to provide third-party remote devices that can connect and integrate access to their office or home. seamlessly with other home and office One of the main challenges with technology, offering maximum security,

Future Technologies

alongside simplicity and convenience.

This is important because all home devices will ultimately run in an invisible background mode, controlled by an overall intelligent system, such as Amazon Echo or Google Home.

We’re already getting closer to this perfect alignment, with products like Smarke’s smart access solution, which can be used as a standalone product or integrated with other smart home hubs.

Smarke focuses on allowing people to access their buildings and properties using their mobile phones - and it also allows them to share this access with others.

Smart locks might still be new to the market, but they will gradually become more prevalent, particularly as the idea relating to smart cities, connected buildings and homes spread. Smart locks will be part of a broad property safety and access module that incorporates locks, external cameras and possibly even drones detecting when people are close by.

Future smart offices and homes will incorporate doors with built-in smart locking mechanisms. Also smart doors, probably working on magnetic fields between the frames. Access to your building, home, car and/or office will be controlled by a central hub that runs detection processes using face, eye or other biometric data.

In the future, what we now refer to as a smart lock will become a connected lock; a lock that communicates with other connected devices via one truly smart hub controlled by autonomous intelligent software and monitored by users via their mobile app or wearable devices.

Building access and safety technology will be one function of an end-to-end multi-functional smart home system, controlling multiple sub-devices via a software and protected by strong cyber security controls.

It is too early to predict with accuracy which type of connectivity these access and safety products will use in order to communicate between themselves and other external devices. What is clear though, is that the race is on between Wifi, Bluetooth, Mesh network standards such as Zigbee and W-wave, or other newcomers on the market. We will see mobile operators trying to make a comeback on connectivity.

When it comes to access a controlled lock will run in a back-end mode.

Alongside this front-end, external cameras and drones will run multiple step processes, continuously monitoring activity. Once the system detects and finds someone trying to enter the property, it will run facial recognition and identification tests. If it can identify the person, the system will decide autonomously whether it should grant access or not based on its data.

Alternatively it will ask the tenant or homeowner for instructions. The tenant will be able to monitor these activities instantly and intervene if this is necessary.

Today, the technology is still not quite ready for homes, residential units and most offices. However, it is already used in high security facilities such as banks,

military restricted zones, corporations, and government institutions. The challenge is to make this adapt the technology for use in mainstream offices and our homes.

If you watch TV and films it feels as if this technology is already with us; we are beginning to feel familiar with it. Clearly there are important questions for all of us to consider. For example, what will happen to all the data that is collected by the smart devices? Provided we can satisfy ourselves on these types of issues there is a lot to be said for a future where like Agent Gibbs of NCIS we can enter our home or office with the blink of an eye.

www.sussexbusinessgroup.co.uk 27

The Future of Recruitment

As we hit that time of year when employers are looking to take on fresh new talent, here, authors of new book, ‘Exceptional Talent – how to attract, acquire and retain the very best employees’, talk of the ways in which business leaders can select the very best of the best talent

Attracting and hiring the right people is crucial to Insight any organisation’s success. However, it is becoming clear that many businesses are finding recruitment an increasing challenge with skill shortages worsening in many sectors. In addition, the pace of change in the business world is now accelerating so quickly that companies are trying to find people with skillsets they haven’t recruited for before, to help solve challenges that the business hasn’t had to face before.

To solve these problems companies need to start thinking about recruitment completely differently. At the moment too much recruitment is influenced by what has happened in the past. When a new vacancy is created, or the need for a new hire identified, most companies invariably look at what a previous incumbent has done. A job description will be created and usually serves as a checklist for applicants, but this can lead to poor

28 www.sussexbusinessgroup.co.uk

recruitment practice with only seemingly perfect matches being sought. These matches rarely exist. It is clear that if businesses want to succeed they need to think differently about the type of people they are looking for and the way they find and hire them.

Talent is probably the most misused and overused word in the labour market.

The usual definition is a person that is of high potential, or ticks all the boxes on a checklist of skills, achievements and previous experience. In our book “Exceptional Talent”, we argue that this is wrong, and the description needs to be broader. Everyone has talent, the challenge for businesses is to understand exactly what skills, capabilities and potential their new hires need.

Recruiting has always been considered to be a blend of art and science.

Unarguably it is a process that is human centric. “People buy people” is often a mantra you will hear recruiters using. There is a strong sense that true competitive advantage in recruiting is driven by experienced recruiters who

“Recruiting has always been considered to be a blend of art and science.

Unarguably it is a process that is human centric.

“People buy people” is often a mantra you will hear recruiters using”

The Future of Recruitment

2. Transparency Potential hires now expect a high degree of transparency from employers about what it is like to work at their company.

Websites like Glassdoor are offering the opportunity for people interested in working for a company to read reviews from existing employees that give insights into the workplace experience offered. Some companies are using chat technology to connect potential employees to existing employees via their careers website and in a small but growing number of cases Virtual Reality platforms are being used to give an even deeper insight into workplaces.

Matt Alder

understand the needs of the employer, can select the right candidate, effectively sell them the opportunity and then ultimately sell the candidate to the hiring manager. For many this is the art of recruiting.

While there is no denying the validity of this model, it is also true to say that the technology revolution we have been living through over the last ten years has brought a considerable degree of science to the recruiting space. This is starting to bring disruption to previous held recruiting norms and it is disruption that is only likely to increase in the future.

Mervyn Dinnen

Here are three examples of technology driven trends we are currently seeing that are setting the agenda for the future of recruitment: 1. Sophisticated recruitment marketing techniques Employers are having to work much harder to get the attention of the talent they need in a noisy digital world. Social media engagement, highly targeted programmatic advertising and the use of employees as brand advocates are just three of the recruitment marketing techniques now being used to solve this problem.

3. Screening and assessment Advances in technology are offering some new and interesting ways to interview and screen potential hires. Video interviewing is growing in popularity, offering employers the opportunity to get more consistency and insight, offering candidates more convenience and making less demands on their time at the initial interview stage.

Video interviews also offer a gateway to more sophisticated methods of assessments and some providers are experimenting with incorporating the analysis of facial micro expressions fractional facial movements that only last 1/25 to 1/15 of a second that can be used to read the true emotions a person is feeling. Gamification is also a growing trend in assessment and a simple mobile gaming experience can actually generate a huge amount of useful information about the candidate. For example assessment technology provider Artic Shores can analyse over 2000 data points about a candidate just from them playing a mobile game for 20 minutes.

As these trends develop further the future of recruitment will certain be an interesting one. It is clear that technology can assist employers be much more effective in their quest to recruit the exceptional talent but it will only work if they are prepared to challenge their assumptions around what good recruitment practices look like.

Exceptional Talent by Mervyn Dinnen and Matt Alder is out now, published by Kogan Page, priced ÂŁ29.99.

For more information see www.koganpage. com/ExceptionalTalent

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Course Director of the Sussex MBA at the University of Sussex, Isabel Fischer

University of Sussex:

MBA Success

Here in our June issue and kicking off our Education section, Sussex Business Times hears from Course Director of the Sussex MBA at the University of Sussex, Isabel Fischer The University of Sussex offers a flexible MBA programme, Education which students can tailor around their interests, learning in a way that suits them.

With our part-time MBA students can fit in their studies around work and family commitments. Delivered over two years, they can apply what they learn directly to their job after each module. Our full-time MBA is a one-year programme and is ideal for those who wish to focus on their studies before launching a new career or business idea.

The Sussex MBA draws on cutting edge research taking place at University of Sussex, a top 20 UK institution. Taught by leading academics and industry experts, the Sussex MBA is preparing students for the next business challenge.

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What does the Sussex MBA offer to ambitious managers in the Sussex area?

Isabel: Our MBA provides you with the tools for critical thinking and a global mindset, which is indispensable in today’s business environment. From the very beginning of the course, you start applying what you’ve learned in the classroom to real business situations you’ll develop fresh ideas and the ability to apply critical view to contemporary business, political and social issues.

You get the opportunity to go on an extraordinary, transformational learning and life experience and do so with classmates on the same journey - the networks you develop can be lifelong.

We’re also very realistic about time commitment and the need to balance your studies with your work, which our students say helps enormously.

How has the course transformed the careers of students?

I: The course has given many of our graduates the confidence to develop the skills need to write a business plan and start their own business, while others have successfully progressed to more senior management roles within their organisations.

The transformation we see in our graduates is not only in their career development but also in their own transformational life journey. We’re very proud to see these extraordinary developments in our graduates.

What kind of backgrounds to the students come from?

I: We’ve had managers from a wide range of employers and backgrounds, including Government, financial services, technology and aviation. They all have significant

Education: Bexhill College

work experience and the diversity of backgrounds creates the perfect environment for learning not only from the faculty but from each other.

What kind of expertise do the tutors have?

I: University of Sussex management experts who teach on the MBA have a wealth of highly relevant academic and professional experience, specialising in fields such as operations management, accounting, HR management, organisational behaviour, public policy and innovation management.

They are leaders in their fields, producing cutting-edge research and often consulting to major enterprises.

All of this is brought to bear in the classroom, which, combined with the experience of the students, results in innovative laboratories for new thinking.

Are there any professional certifications?

I: Yes, we’re accredited by the Chartered Management Institute (CMI) - all Sussex MBA students benefit from automatic CMI membership, giving you access to all of their resources for career development, industry mentoring and curriculum enrichment. When you complete the MBA, you’ll receive the Chartered Management Institute’s Level 7 qualification in Strategic Management and Leadership.

We also caught up with some of the University of Sussex’s MBA graduates…

Alexandra Hentschel, (now Events and Training Director at Gartner) commented: “I reached a point of senior management and I decided that I wanted and needed to add some theory and academic proof behind the experience I had in the real world.

“Completing my MBA has not only given my CV a great boost, but it’s really enhanced my ability to talk credibly and confidently to senior stakeholders. I’ve also been able to use my assignments to focus on my own day-to-day work which has been really valuable.

“I chose to study at Sussex because it has a solid academic record. Although I’ve never needed to defer a module, the fact that was an option if I had too much on my plate at any one time was also appealing.”

MBA graduate and current Compilance Manager, World Service EMEA, American, Luis Sorela also said: “I aspired to climb up the career ladder within my company by securing more senior leadership positions that also have an international scope.

The MBA helped my career goals

by enhancing my CV and expanding my knowledge on a broad range of business functions and strategies, as well as an understanding of the internal and external factors that shape organisations.

I was attracted by the facilities of the business school and the reputation of the University, and as I work and live in Brighton, the MBA at Sussex was also very convenient. I chose to study at Sussex because it has a solid academic record. Although I’ve never needed to defer a module, the fact that was an option if I had too much on my plate at any one time was also appealing.

The course structure offered a lot of flexibility to help manage work commitments as well as studying, and I liked the fact that the course emphasised development of interpersonal skills and business ethics, something which is increasingly important.”

Find out more about the Sussex MBA by visiting www.sussexmba. com. There are some places available for those wishing to start in September 2017. Meet the MBA team at the next Masters Information Session taking place at the Sussex University campus in Falmer on Wednesday 14 June, from 4pm-6.30pm.

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Sussex Coast College Hastings

Sussex Coast College Hastings:

Moving on Up

Last year, work began on the development of a new University Centre for Hastings, following the University of Brighton’s decision to close its current Hastings campus.

Here, SBT gets the latest The new University Centre in Hastings is on course to open its Education doors to new recruits this September.

Building work to develop the fifth floor at Sussex Coast College’s Station Plaza campus is well underway, with floor plans and details of additional teaching space, recreational, and leisure areas unveiled earlier in May. Once complete, the 1,380 metre square space will provide students with an ‘exceptional’ university experience and give them brand new lecture rooms, study areas, two art studios, common rooms, and a Student Union to enjoy.

All of this will be added to the already well-equipped Station Plaza campus, which boasts a large Learning Resource Centre, Subway, coffee shop, fine dining restaurant, college canteen, and a gym.

The University Centre will offer over 20 Higher Education courses; 6 full BA (Hons) courses in Art & Design, including Photography, Illustration, and Fine Art; 3 BSc (Hons) top-up courses in Business, Computing and Engineering, and a range of HNC and HND level courses in Business, Engineering, Computing, Health and Social Care, Beauty, and Teacher Training.

So far, the contractors have installed the electrics and flooring, and the college has ordered all the furniture, teaching equipment, and computers. The second phase of construction is due to start in the coming weeks.

SBT: The time for students to make Sussex Coast College Hastings has the all-important decisions on what invested £100,000 into the development they will be doing come September of the new space, and has secured a is creeping upon us. What is Sussex further £100,000 grant from the Higher Coast College Hastings doing to Education Funding Council’s Catalyst assist students in this process?

Fund.

Clive Cooke: The college is promoting The bid for the Catalyst Fund has significantly the courses and career been supported by the University opportunities of the University Centre, of Brighton, and in line with its onlocally and regionally across Sussex. All going commitment to support the applicants have unlimited opportunities development of the new University to meet with University Centre, the University Centre staff to discuss of Brighton has also “Sussex Coast provided additional College Hastings has their training needs and career aspirations, loan funding to ensure invested £100,000 and to see if the that the building work into the development University Centre is can be completed by of the new space, and the right choice for September.

Professor Chris has secured a further them. Everyone is Pole, Deputy Vice£100,000 grant from treated individually and aim is to find the Chancellor of the the Higher Education our most suitable course University of Brighton Funding Council’s for each and every said: “We are delighted Catalyst Fund” student. Our overriding to support the new aim is for students University Centre to achieve their fullest potential while which will provide continuing access studying with us and during their to Higher Education in Hastings on a course we work closely with each sustainable basis. The funding we have student to help move them to higher helped to secure will ensure that the education or employment.

University Centre is up and running for the start of the new academic year in SBT: The amount of students September. We will continue to support who make their way into full-time our colleagues at Sussex Coast College employment/apprenticeships with the validation of their growing straight from college rather than programme of Higher Education course taking on Higher Education courses provision.” has rapidly increased over the Sussex Business Times hears about last few years. How closely does the upgrade, plus the college’s general Sussex Coast College Hastings ethos from Principal, Clive Cook...

For more information visit www.sussexcoast.ac.uk/

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Sussex Coast College Hastings

work with local businesses to create these opportunities for students?

CC: College staff work hand-in-glove with employers across Sussex. We have a team of people on the road meeting with employers every day of every week to identify whether businesses have opportunities for apprentices. All of our teachers are professionals in their sector, ranging from Engineering to Hospitality & Catering, and liaise all year round with contacts to create apprenticeship and employment opportunities for their students.

We have developed a range of Higher Apprenticeships that provide employers and their employees with an opportunity to gain a higher level qualification while earning a wage and gaining experience.

These are available in Engineering, IT, Business, Hospitality, and Care. Local employers, Technotur, Marshall Tufflex and Pyecross Precision have all taken on their first Higher Apprenticeships apprentice with the college this year.

Finally, the college convenes regularly with employers, which comprises of lead employers from each sector, for example, social and child care, construction, to identify opportunities for our students. Annually we are delighted to host Amber Rudd’s job fair that welcomes many employers offering career opportunities to both our students and the local community.

SBT: Are there any local businesses in particular you work closely with?

CC: We are proud to be working with many Sussex employers, across the main employment sectors in the county.

These range from large employers, such as Hastings Direct, local councils and healthcare trusts, to a host of engineering firms, including British Gypsum, and local IT companies, such as Beaming. We have also recently started working with a number of Apprenticeship Levy employers including Conveyencing Direct to support them with their wider learning and development needs, including apprenticeship delivery for new or existing staff.

SBT: What do you find are the subjects most in demand for future employment?

CC: All of our courses are popular because we continually flex our course

“The college has stunning campuses and facilities that are unrivalled across Sussex. All students love being able to study in such wonderful buildings with such great resources” portfolio to meet changing demand by our students and employers. It is interesting to note that each year different subject areas are more heavily in demand than others. Currently, our Art and Design, and Engineering courses are heavily subscribed, as well as our academic A-Level subjects.

SBT: What does Sussex Coast College Hastings provide students from across the region with that they might not get from other Sussex colleges?

CC: The college has stunning campuses and facilities that are unrivalled across Sussex. All students love being able to study in such wonderful buildings with such great resources. Our teachers are first class and are all top professionals from their field. Plus, once our University Centre launches in September, we will be able to offer additional and dedicated learning and leisure spaces for our HE students to ensure that they have the full university experience.

SBT: Can you tell us about any of the College’s plans for the future once

Tel: 01424 442222

the new University Centre Hastings has been completed?

CC: We have many exciting plans coming up. In the more immediate future we’re hosting an Open Morning on Saturday 1st July for anyone interested in studying a degree with us.

They can come and have a look around the college, chat to our expert tutors, and preview the new university centre space on the fifth floor. We’ll also be holding a festival of learning, where people can come and try out a range of part-time courses. Over the coming months we’ll also be busy piloting our online courses, so that people can study from their home or workplace.

There are so many people that want to come to the college but simply don’t have the time with family and career commitments, so this will ensure they can still study with us.

We are working with local employers and stakeholders in the Hastings & Rother Economic Taskforce to ensure that the Higher Education offer, including both degrees and higher apprenticeships, meets current and future skills needs.

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Sussex Skills Solutions

The Changing Face of Apprenticeships Stephen Burkes, Director of Sussex Skills Solutions, talks about changes to apprenticeships and explains how employers can benefit from them Since its inception in 2016 as a joint Cover venture between Sussex Downs Feature College and Sussex Coast College Hastings, Sussex Skills Solutions has been making a name for itself as a leading apprenticeship and skills training provider in Sussex. Nearly one year on, Director, Stephen Burkes explains the new Apprenticeship Levy for employers and talks about the progress already made and the next steps for the company.

How will the face of apprenticeships change this year?

The new apprenticeship reforms change everything. Apprenticeships have always had a very strong brand identity with the public but the funding rules and limitations around the level people could study up to created a glass ceiling in terms of the real impact this qualification route could offer. Also, although Apprenticeships have always been excellent for vocational training, they never offered the range and academic level to allow for continued learning progression once the learner was in an established role. These new reforms mean that employees can now commit to a programme of study, right up to Masters level, while staying in employment and earning a salary, making apprenticeships and skills training a very attractive prospect.

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What is the main agenda for the latter part of 2017 for the company?

When we launched we set out to be the go-to organisation to help train staff and provide apprenticeship and recruitment solutions to employers across Sussex. We have made great strides in achieving this, through the work of the employer engagement teams based at both colleges. We have increased our apprenticeship volumes by 28% year on year and opened up a new pre-employment training division linked to a number of key employers. Our goals for the remainder of this year are to launch a number of scale contracts we have won and broaden the range of our qualifications offer while also increasing the number of higher level apprenticeships we can deliver.

What is the main piece of advice you would give to employers preparing their businesses for the future?

Succession planning is a key area that employers need to prepare for and that we can help with. Demographic data shows Sussex has an aging workforce and employers need to address this by preparing the next wave of managers to drive their businesses forward. We work directly with employers on the design of management programmes using the apprenticeship programme, as appropriate, to reduce the cost burden of this essential developmental work.

Why should companies use Sussex Skills Solutions?

We understand the dynamics of our local employers and understand the

Sussex Skills Solutions

commercial pressures they face.

We access government funding to support the training we offer, reducing the financial burden for our employer partners while ensuring any contributions are limited and competitively priced. We actively engage with the Local Enterprise Partnerships in Sussex to ensure we can advise on the political direction in terms of economic strategy and help our employer partners stay ahead of the curve in terms of their long term planning.

With Sussex Skills Solutions, the whole is greater than the sum of its parts. We have the in-house expertise to develop qualifications aligned to our employers’ needs and the significant resources and facilities of two colleges, yet we operate with the approach and flexibility of a private training provider.

Stephen Burkes, Director of Sussex Skills Solutions

There’s more to Sussex Skills Solutions than matching apprentices with employers. What additional services do you offer?

In addition to guiding employers on long term planning and policy development we are also offering additional training services, including a range of mandatory compliance training such as Health and Safety, complaints resolution, manual handling and IT training. We aim to be viewed as a leading corporate training solutions provider as we continue to work with employers of all sizes and sector areas.

“Succession planning is a key area that employers need to prepare for and that we can help with.

Demographic data shows Sussex has an aging workforce and employers need to address this by preparing the next wave of managers to drive their businesses forward”

What’s next for Sussex Skills Solutions?

We want to continue pushing the brand to local and national employers based in Sussex. We invite employers of all sizes to get in touch to discuss the new apprenticeship reforms that took effect in May this year and what opportunities this creates for their businesses. We are also very pleased to be continuing our relationship with Brighton & Hove Albion Football Club, where we sponsor a lounge at the Amex Stadium. It’s been quite a year for both of us!

Sussex Skills Solutions: 030 300 38241. www.sussexskillssolutions.co.uk

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Stephen Burkes, Director of Sussex Skills Solutions

Sussex Skills Solutions

The new Apprenticeship Levy - key details employers need to know: New funding changes introduced this year affects all employers in England.

This will require large employers to contribute to a new Apprenticeship Levy.

• By 2018, all employers who train their staff or employ an Apprentice will be encouraged to use a new Apprenticeship Service Account to pay for the training or Apprenticeship qualification.

• If you are thinking about training an Apprentice, new funding changes now apply. The amount you pay will depend on how many employees your business has and the type of Apprenticeship programme.

Employers with less than 50 employees • If you choose to employ an Apprentice aged 16-18 then you will not be required to contribute to the cost of the Apprenticeship.

• If you hire an Apprentice who is 19+, the Government will ask you to make a

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“If you are thinking about training an Apprentice, new funding changes now apply. The amount you pay will depend on how many employees your business has and the type of Apprenticeship programme”

will cover the other 90%, and you will also be encouraged to start using the Apprenticeship Service Account by 2018.

10% contribution towards the cost of the qualification.

• If you have less than 50 employees you will not have to pay into the Apprenticeship Levy and you won’t need to start using the new Apprenticeship Service Account until 2018.

I am a large employer with a payroll in excess of £3million • You will pay 0.5% of your payroll into your Apprenticeship Service Account for any value above £3million. You will not be required to pay 0.5% on any value up to £3million.

• The Government will then apply a 10% top-up to the amount you have paid, meaning that for every £1 you pay into your account, you will have £1.10 to spend on Apprenticeships and training in England. Your Levy payment will expire after 24 months, so make sure to spend the funds before they disappear. You will be able to access your Apprenticeship Levy funds from May 2017.

I am an employer with more than 50 employees • You will be asked to make a 10% contribution towards the cost of an Apprenticeship, whatever the Apprentice’s age. The Government

In order to pay into your Apprenticeship Service Account, you will need to create an account and register. You can do this at www.gov. uk/guidance/manage-apprenticeshipfunds

Sussex Skills Solutions

Apprenticeship Case Studies...

Billy Cleaver 18, from Hailsham Company: Chandlers BMW & Mini, Hailsham Chandlers invests a lot into their apprentices, treating them as they would any other employed member of staff. The progression opportunities and training offered are one of the best, and at just 18, Billy is focused on the job at hand.

He says: “You’ve got to see an apprenticeship as an open opportunity. Alongside my apprenticeship I have been training as a Product Genius at the Mini Academy. There are brilliant training programmes inside the business including an introduction to sales training. That’s where I am right now; I’m finishing off my apprenticeship, continuing my Product Genius training, and then taking the first steps into sales. It helps you mature from a child to a young adult. I’ve changed so much since starting my apprenticeship.”

Harry Thorpe 20, from Eastbourne Company: The Grand Hotel, Eastbourne Harry worked two part-time jobs as a student, one of which was at Eastbourne’s Grand Hotel. University was on the horizon but when a position for a full-time bartender became available alongside an apprenticeship, he chose this route into the hospitality profession. Harry became Bar Supervisor in March 2016 and completed his apprenticeship in February this year, earning his Food & Beverage Level 2 Diploma. He says: “I never looked at myself as an apprentice, which I think is important. You’re an employee in the workplace; you look for respect and you get the work done. I treated my apprenticeship like a normal job and the qualification is a bonus on the side.”

Tom Ramsay 22, from St Leonards-on-Sea Company: Technoturn Tom is currently studying a Higher Apprenticeship and working for manufacturing company, Technoturn. Tom joined Technoturn in 2013 and has studied a Level 2 and Level 3 apprenticeship with the company. He is now studying a Level 4 Higher Engineering Apprenticeship and produces high precision machined components, which Technoturn supply to many high tech sectors including, Aerospace, Defence, Motor Sport, Sensors, Opto-Electronics and Lasers. He says: “The best thing about the apprenticeship is being able to see how things work, rather than being told how they work. I’ve always enjoyed learning while actually doing something, so getting hands-on with my job means that I am able learn so much and find it really enjoyable.”

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Find Your Sales Voice!

You may not think you’re in a sales job, but the likelihood is that you are – in our day-to-day lives we spend our time either selling or having someone else sell to us. Here, Toastmasters International’s Richard Pimm explains the ways in which you can find your sales voice to influence the people around you When you are trying to persuade or influence someone, you are Insight selling. If you’re being interviewed for a job the recruiter has to buy into what you are saying. They must see you as a credible person who can do the job, so don’t be pushed around. Take charge of your life and use your influence to get where you want to go.

Let’s look at selling yourself in the context of job-seeking in more detail.

One thing is sure if you don’t sell yourself when looking for a job you shouldn’t be surprised if someone else gets the job you thought was perfect for you.

Jobseekers often complain about how they could do a better job than someone else they know. And maybe they could, but it’s not enough to be good, you have to get noticed; you have to market yourself, promote your own brand, influence… You have to sell

yourself. Do this and you will carve out can’t present your skillset succinctly, opportunities for yourself, as well as recruiters and hirers will struggle to inviting opportunities to find you. understand your place in the workforce, Anyone looking for candidates wants and if this happens, they won’t bring their to know what you are, first. For example, vacancies to you. are you an IT professional? Are you an When searching for a new book to experienced dancer? read, you don’t open And yet, incredibly, the book, you read the “Selling yourself starts when jobseekers synopsis on the back. are asked this Your core message, with getting noticed. predictable question, or ‘elevator pitch’, is Distil your message they all too often your synopsis and down to draw people’s give an unclear, fluffy vital if you want to get attention to the crucial answer, or even noticed amid all the information first, so that noise that is social worse, they tell their life story. media and the sheer they actually want to Do you know pace of life today. It is learn more about you” what your core not just a useful tool in message is? Are you itself, but the process communicating that verbally, via your CV, of writing a well-crafted elevator pitch via your LinkedIn profile, via your elevator will help you, the jobseeker, get clarity of pitch? Do you even know what you are thought where your skills are concerned, right now? which will help you generate a confident Try to avoid the I-don’t-like-to-pigeonmind-set for your job search and the hole-myself cop-out, because if you subsequent job interviews.

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Find Your Sales Voice!

Education

Selling yourself starts with getting noticed. Distil your message down to draw people’s attention to the crucial information first, so that they actually want to learn more about you. Remember: first impressions are incredibly important. Once you’ve crafted your elevator pitch you should use it at the beginning of your CV/resume and then build the broader message around it.

Your CV is the tool that provides more information about you, now that you’ve been noticed. Its purpose is to secure you an interview. Avoid the mistakes that so many people make: the clichés, repetition, fluff and opinion. Use facts and achievements to inform and impress.

Now you have improved content, you can use it to good effect in your LinkedIn profile. When you are a jobseeker, your LinkedIn profile makes for an excellent online CV. In fact, it’s even better than a CV for a multitude of reasons, not least: the fact that it’s in the public domain makes it less likely to be greatly embellished. Use your elevator pitch in the summary of your profile because it’ll help create that all-important good first impression. Add good use of ‘keywords’ – the words that are most likely to be used to find someone of your skill-set.

Use the most important keywords in the most prominent parts of your profile.

So now you have a clear message that you are making available to people who just might be the gatekeepers to the career you want. However, it doesn’t end there. Through social media we now have

Toastmasters International’s Richard Pimm

“The estimate is that up to 70% of executive positions are NOT advertised. That makes 30% that are very competitive. Do you want to scramble about in the 30% pool? Or would you rather land that next opportunity by showing some initiative?”

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Education

unprecedented access to the who-iswho of the working population. It has never been easier to identify your next potential boss by way of a speculative approach.

The estimate is that up to 70% of executive positions are NOT advertised.

That makes 30% that are very competitive. Do you want to scramble about in the 30% pool? Or would you rather land that next opportunity by showing some initiative? True: you won’t know where those opportunities are, but just like in sales, you increase your luck by increasing your activity. The more approaches you make to potential hiring managers, the more likely you are to find one who is interested in hiring you! The only exception to this is if your

skills are no longer sought after, and if that’s the case, either re-skill or retire.

If you’re looking for a promotion with your current employer then do some analysis. Do they promote shrinking violets? Probably not. Who are the decision makers who need to notice you? What do you need to communicate to them to get their full attention? Why should they promote you as opposed to your colleagues?

Can social media help you demonstrate your skill, or perhaps help you to improve your skill by getting advice from people who know? The question you to keep asking yourself is – how can I get promoted? With the answers you can take the action you need. Find your sales voice and use it!

So what can we take from this?

1. It’s not enough to be good; you have to get noticed.

2. Find out what is important for you communicate.

3. Get clarity and you’ll get confidence.

4. First impressions really are that important.

5. Use your individuality.

6. Social media is changing everything. Get on board!

7. Play the game well – seek out competitive advantage.

8. Be proactive and use your initiative.

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Build Your Brand

Build Your Brand from the Inside Out Can you honestly say that ALL of your employees understand your brand and what it stands for? If not, then you are not communicating your brand effectively to your customers

Smart businesses realise that a brand Marketing is more than just a communications idea, it is in fact a behavioural framework. In order for a brand to deliver its promise, every member of your business needs to be engaged. Behaviour needs to start from the inside and radiate outward.

So how can you build a culture that energises employees and transforms your brand? The following ideas will help get you started.

Become values-led Employees are your strongest and most visible brand ambassadors, and to endorse what your brand stands for. They should understand and reflect your brand values.

Brand values are the guiding principles that direct your brand behaviour in any given situation.

One of Virgin’s values is “Brilliant Customer Services - Friendly, human and relaxed; professional but uncorporate.” This is clearly seen in everything they do, from their communications to their customer services. In a recruitment context, values-led recruitment focuses on attitude, behaviours and organisational

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fit instead of just competency based selection. The benefit of this approach is that it starts to forge a more likeminded workforce that are more committed and more likely to live and breathe your brand.

Action: Assemble an internal team to explore and short-list your brand values.

Evaluate them and provide examples of how these deliver your brand experience.

If you have existing values, review how these guide employees’ actions.

For example, if you chose ‘innovative’ as a value, ask how that applies to every employee’s role. Ensure your leadership team leads by example with their actions and weave your

values throughout every part of the operation.

Help employees to understand Do employees understand your brand?

To deliver a consistent experience, your ambassadors need a consistent interpretation of the brand strategy. To help this, review how you communicate with your employees. Storytelling may be one of the oldest forms of communication but it remains effective - it educates and inspires but doesn’t intimidate. It will communicate your philosophy, create a link from the heritage to future plans, and will set context for your internal culture.

Action: Create a project team to build a library of educational and inspirational stories and content, which are people-centric. Your objective is to help employees understand your brand purpose, culture, identify with the values, as well as their importance in achieving the brand vision. You could publish a

Build Your Brand

challenges. It’s important you understand these elements on an emotional level as well as functional. To gather this information, try exploring workplace, onboarding or exit surveys. If you are a smaller business, then host a workshop and consider inviting non-employees to see what would attract them.

2. Explore competitors and identify white space: Understand what competitors are doing well and their shortcomings. Differentiation is crucial if your organisation wants to stand out from the landscape of sameness.

3. Design an EVP strategy: Compile the top three reasons why your employees love working for you. These should include the benefits existing employees value and the benefits which prospectives want and need. Remember, to think about the tangible benefits (salary, perks etc.) Successful brands are built on providing solutions to challenges, so aim to make your benefits as meaningful as possible. For example, parents who struggle with the pressure of juggling child-care and work, what could you provide to help them stay productive and happy?

“Employees are your strongest and most visible brand ambassadors, and to endorse what your brand stands for, they should understand and reflect your brand values”

brand culture book which acts as the founding bible to your brand, not only educating your existing workforce but also helping when onboarding new recruits.

Build your Employee Value Proposition Are you a magnet for talent, and have engaged and motivated employees? Your EVP should clearly and credibly describe the mix of values, benefits, and ways of working in your organisation. It is the deal struck between an organisation and employee in return for their contribution and performance. An effective EVP not only enables you to stand out as different but helps you successfully attract and retain top talent.

Action: Build your Employee Value Proposition. Building an EVP can be a complex process, but the following will help you.

1. Understand your people: Explore your workforce needs, wants and

4. Bring your EVP to life: Start broadcasting the EVP to prospective and current employees. Implement as the foundation to every stage of your employee journey from recruitment to exit stage. Within your recruitment advertising take the opportunity to sell the ‘big idea’ behind your brand. A solid brand, especially one with a vision that includes a higher purpose, is likely to provide an employee with meaning and job fulfilment.

Once brought to life, review your EVP yearly and evolve to keep it relevant.

To summarise, refocus your brand on internal behavioural and organisational principles with people at the heart.

Engaged people are the fuel to propel your brand to success. Values will guide the right fit, people’s actions and cement coherence. Helping employees to understand will nurture your army of ambassadors, whilst a well-articulated EVP provides the perfect platform to attract and retain top talent.

For further information and expertise, please email john@firebrand.co.uk or visit firebrand.co.uk

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Working Lunch:

Old Dunnings Mill

For this month’s review, Sussex Business Times’ Jess Saunders and Amy Watson took to East Grinstead to enjoy lunch at Old Dunnings Mill Old Dunnings Mill, located in the heart of Lunch East Grinstead, West Sussex is an extended Review 15th century pub straddling one of the Wealden tributaries of the River Medway.

The Mill owes its name to an old rotating water wheel, of which a replica now replaces the original that was demolished in the early 20th century.

Old Dunnings Mill is just one of 49 Harvey’s public houses in London and the South East. For those who aren’t familiar, Harvey’s Brewery – operating since 1790 – is a family business, with a member of the eighth generation still working with the monster brand. Their prize-winning, traditional ales are sold throughout the South East while the company also boasts the label of a Fine Wine merchant, selling a selection of carefully sourced wines from around the world. Whilst their varied public houses are run under tenancy, their ales, wines and wide selection of premium spirits are sold in

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their Lewes-based shop and are available online. Harvey’s has recently undergone a rebrand, introducing a new theme and along with this, is striving to ensure each and every one of its managed houses reaches the demands of their many regular, and irregular, customers.

Of course as I do before every lunch review, I checked out Old Dunnings Mill on its website’s ‘360 tour’ view to give myself some indication of what I was to endure – as someone who is familiar with Harvey’s Brewery and its managed houses, I knew we were in for a treat.

Upon arrival though, it was so much more than I originally anticipated; lavish and spacious with a very traditional yet somewhat modernised and contemporary feel. The front exterior boasted immaculate white walls, a dark bricked roof, and fencing all the way around, offering customers some privacy from the adjacent street and passing vehicles. It boasts its own car park to the rear of the building – very often a ‘must’ for businessmen and women looking to stop off for a lunchtime pint or casual

corporate meeting. We found a space straight away and made our way inside, passing the mill on our way through. I later found that the mill is very rarely in full motion, and so we were lucky to witness it on this day.

We were warmly greeted by a member of the front of house staff immediately and very soon after, shown to our table. We had the luxury of a window seat where we could watch the world go by whilst soaking up the relaxing setting of just one of their restaurant areas. The table was laid up neatly, already with a full cutlery set, salt and pepper, menus and flowers. I

wasabi mash, pak choi and spring onion, often find that the tables in a dining area whilst Amy went for the goan Marinated can sit very close together – almost on Chicken Supreme, which came with top of each other – but this wasn’t the carrot, kohlrabi, chilli, orange and spring case with Old Dunnings Mill. It’s very onion, plus a side of New spacious inside; potatoes. almost somewhat “Both dishes Our starters reached deceiving. We were were presented to at our table promptly presented with a bottle of water and perfection – almost and we got stuck in.

Both dishes arrived in glasses while the too pretty to eat. their own pot, resting on waitress took our With regards to a squeaky clean plate drinks order. portion sizes, Old with a napkin, and tasted After looking at the menus with some Dunnings Mill have divine; let’s just say they didn’t last long… We deliberation, we got it just right” were also pleasantly were ready to order. surprised to find salad For our starters we underneath, dressed in – what I found out decided on the Breaded Chicken Strips, later was – honey and mustard garnish. served with garlic mayo, and the Cajon I can also vouch for the staff at Old Crusted Feta stuffed cherry Peppers. For Dunnings Mill and it’s safe to say they’re my main course, I opted for the Chilli and very on the ball; our plates didn’t sit in Salt cured Pork Tenderloin, served with

front of us for longer than two minutes!

The perfect amount of time was left before our second courses were brought to our table with the offer of whether they could supply us with anything else. Both dishes were presented to perfection – almost too pretty to eat. With regards to portion sizes, Old Dunnings Mill have got it just right. My pork tenderloin was just that – tender and perfectly accompanied by a delicious broth. I should also add that my dish was served with the perfect amount of broth - quite often you find that restaurants are either stingy or your food is swimming in it! The wasabi mash however, was incredibly overpowering, although this is to be expected. Amy’s main course looked beautiful from across the table, colourful and beautifully presented. While the chicken was wonderfully moist, it was relatively spicy, reassuring her that her decision to order a side of new potatoes was a good one.

All in all and taking everything into consideration – from the interior aesthetics to front of house service and food presentation – I would definitely recommend Old Dunnings Mill to anyone in (or passing through) the East Grinstead area. Old Dunnings Mill gets four stars from Sussex Business Times and we’ll be sure to return.

Address: Old Dunnings Mill, Dunning’s Road East Grinstead, West Sussex, RH19 4AT Tel: 01342 821080 www.olddunningsmill.co.uk

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Hotel Review:

Crowne Plaza Felbridge For this month’s hotel review, SBT’s Managing Director, Lee Mansfield enjoyed an overnight stay at the newly refurbished Crowne Plaza Felbridge The Felbridge Hotel and Spa at East Grinstead, Sussex, Review recently underwent a stylish upgrade in line with its rebranding as the Crowne Plaza Felbridge. The £3 million plus refurbishment has since transformed all the hotel’s public areas, restaurant, meeting rooms, banqueting suites and 116 bedrooms and suites, while the Chakra Spa with its five treatment rooms, gym, indoor pool and steam room also received a facelift.

For eating and drinking the Bay Tree Restaurant has been redesigned to include a new private dining area surrounded by glass enabling guests to be part of the main restaurant but maintain privacy. New menus for both the Bay Tree and restyled Qube Bar offer full meals or light snacks with dinner served until 10pm for late arrivals. Guests can also take advantage of the 24-hour inroom dining menu.

Sussex Business Times was offered the chance to review the hotel’s new look and facilities, and we jumped at the chance!

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Located seven miles from Gatwick airport on the edge of East Grinstead, the Crowne Plaza Felbridge is within easy access of both the M25 and M23 motorways, while East Grinstead train station offers a direct service to London Victoria in under an hour. There is also sufficient and free on-site parking for hotel guests and complimentary Wi-Fi throughout, making it the perfect venue for businessmen and women looking to spend an overnight stay – corporate or pleasure.

Upon arrival, my wife and I were welcomed in with open arms and it was clear to us that the service we would receive for the rest of our stay would live up to the hotel’s awarded four stars. At first glance, the hotel was light and airy, and the overall format and layout works well for a corporate hotel, flowing very nicely. We took a quick tour of the spa and gym facilities and while both were fully functioning and offer all that a guest could need, the spa was looking quite outdated and is due a refurb. Of course, this is all in hand, and the upgrade on this area of the hotel will be starting in the near future. Surprisingly, the gym and

exercise facilties seemed to be among the most important elements of the hotel – the reception area even boasted selection of running rudiments, stocking fresh water, apples, oranges, towels and a map displaying the 1.4 mile-long circuit, which routes along the border of Crowne Plaza Felbridge.

The hotel’s eight air-conditioned conference and meeting rooms offer flexible space, catering for as little as two guests for a discreet lunch or private discussion, up to 500 delegates theatre style for a grand seminar or 300 for a seated dinner. Delegates staying overnight in the Club Rooms also have complimentary use of the new private Club Lounge.

Finally we were shown to our suite, which was of a great size and an aesthetically pleasing design, boasting lovely décor with geometric shapes and bright colours. The carpet was patterned and for a corporate hotel, we were generally surprised to witness a room design that was so ‘out there’.

We learnt that each room was designed around the same theme, offering consistency throughout, and while there

Tried & Tested in Sussex

was no mini bar in our particular suite, there was complimentary water, tea and coffee – a nice touch. The room itself was perfect, although the cleanliness and organisation wasn’t as up to scratch as I’d hoped – there were some crumbs on one of the bedside tables and the bathroom was only equipped with one set of towels. Other than this, all was good. The bed was incredibly comfortable and both my wife and I managed a sound night’s sleep.

Our dinner reservation was at 7:30, the perfect time to eat, and so we made our way down to the restaurant area. Contrasting majorly with the rest of the premises, the design of the section of the restaurant in which we were seated wasn’t as pleasing on the eye and sent us back to our school days, with tiled walls, bench table seating and spot lighting, representing that of a canteen. However, down the opposite end sat round tables and comfortable seating, with background music and general chat and laughter creating a completely different atmosphere – it almost made us feel segregated.

Our waitress on the other hand, was lovely – polite and incredibly sweet, although not as knowledgeable on the wine as we’d have hoped. Whether this was nerves or just lack of experience, we couldn’t tell. Either way, we were provided with our menus and opted for the a la carte menu. Our choice of starters included the Spiced Poached Pear, served with Goats cheese, walnuts and balsamic powder, and the Salt and Pepper Squid, served with Asian salad and Sweet Chilli sauce.

Both starting courses were presented to perfection and tasted equally wonderful.

For my main course I opted for the 10oz Sirlion steak, served with chips and tomato, while my wife decided on the shredded Crispy Duck salad, served with Watercress, Hoisin and Ginger dressing and topped with fried noodles. The steak was delicious, although slightly overdone, and the chips were light and fluffy. The duck itself was divine, although it looked as if not much care had gone into the presentation of this dish. The noodles seemed as though they had just been piled up on top and the salad underneath was exactly the same as that on my starting course – we both expected something a little different to compliment the focus of the dish.

Our chosen desserts were the Queen of Desserts – cranberry, meringue, vanilla

ice cream and sponge – and the Crème Brûlée. The presentation of these dishes contrasted majorly to that of our main courses, and almost looked too good to eat! Both tasted even better than they looked and overall, portion sizes were spot on.

Throughout our time at the hotel’s restaurant, we noticed that the staff didn’t boast much individuality, however this was compensated by the incredibly attentive polite service.

Breakfast was as pleasant as you could expect from any hotel. The foods available were on offer in the form of a buffet and included sausages, bacon, boiled and scrambled eggs, hash browns, cooked tomatoes and so on, along with a breakfast menu boasting your usual Eggs Benedict and Full English. Due to time constraints, some of the foods you would usually see were missing, although this was clearly signed for the hotel’s guests.

Overall, the Crowne Felbridge Plaza deserves its four stars, although it’s clear to see that it does have a little way to come. However, for those staying on business rather than pleasure, you really couldn’t ask for much more – it’s got everything you could possibly need and I can imagine that, with its prime location, it will become the one stop shop for corporates in and around the area.

Address: Crowne Plaza Felbridge London Rd, East Grinstead, RH19 2BH Telephone: 01342 337700 Web: www.cpfelbridgehotel.co.uk

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NEWS

This month, Sussex Business Times has partnered with Lewes Chamber of Commerce, speaking of the organisation’s ethos and outlining some of its upcoming events With quirky independent retailers, Chamber shopping in Lewes is a delight. It’s also News the perfect place to stop for a bite to eat or a drink in one of our historic pubs. The High Street runs from the very top of Lewes Town down to the Cliffe precinct area. There are some great shops scattered along the way and visitors often miss some of the unique shops situated at the very top.

Cliffe High Street is packed with great vintage & antiques shops. There’s a regular farmers market in Cliffe Precinct on the 1st Saturday of the month and a weekly food market every Friday in the Market Tower.

When you join the Lewes Chamber of Commerce you become part of one of the town’s most effective business groups. You increase the opportunities to do business within Lewes. You can share your knowledge and expertise, and in turn you get access to a new business network. The Chamber is the voice of the Lewes’ business community and we use this voice to help our members build successful businesses.

Ultimately, we want what’s in the best interest of the town and what helps to bring business and revenue here.

As an organisation we are only as good as our members and their involvement. People used to think we’re just organisers of Lewes Late Night Shopping, but we’re more than that. We are a voice to liaise, consult and lobby Town, District and County Councils on matters that affect business in Lewes.

We run regular networking events, all including breakfasts and lunches.

We also hold ad hoc events like charity quizzes, afternoon teas and meet & mingles. People can misunderstand what networking is. It’s about communication, sharing ideas, getting to

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know and trust people you might want to work with in future. Through our growing programme of activities and through our close links with relevant organisations, we provide a wide range of benefits and opportunities for members that are unavailable to other businesses.

Speaking of one of the Chamber’s events, Business Development Manager at Astec Computing commented: “I just wanted to say thanks for yesterday’s meeting. I found it very useful indeed and in pleasant surroundings. I am sure I will come back to you to further the relationships,” while Plumpton College’s Head of Business Development said: “The feedback from the night was very positive and some great new client interactions were made along with the regular members catch ups. Great food, great drink and great networking.”

The work of the Chamber is undertaken by small group of volunteers who are committed to delivering benefits to the members and use their skills and give their time to achieve this.

Upcoming events (all of which can be booked through our website)…

Thursday 6th July: Networking Breakfast Wednesday 12th July: Charity Quiz Night Friday 22nd July: Afternoon Tea of the Terrace secretary@leweschamber.org.uk www.leweschamber.org.uk Facebook: /LewesChamber Twitter: @LewesChamber

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Don’t just join

join in!

The Chamber has four key priorities:

Benefits of membership include:

• Promote local trade and commerce.

• Regular networking opportunities.

• Protect the interests of the local business community.

• A voice to liaise, consult and lobby on matters affecting business in Lewes.

• Support local businesses.

• Opportunities to share news and offers via our email newsletters and social media.

• Engage with the wider community.

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22/05/17 16:20

Test Drive For this month’s motoring reviews, Sussex Business Times got behind the wheels of the Peugeot 3008 GT Line and the Nissan X-Trail. Here, we share our thoughts…

Peugeot 3008 GT Line The Peugeot 3008 is now better than ever, and is up there Peugeot with the best cars in the crossover class.

That’s thanks to its top-notch interior, up-to-date in-car tech, refined drive and competitive engine range.

So let’s start with the fact that this car won Car of the Year this year and after spending a week crusing around, it’s clear to see why! If you take the price away from the car, what you’re left with is really quite remarkable.

As the monster company has almost rebranded itself, as with the GTi we reviewed in last month’s issue, Peugeot are doing a sterling job, providing buyers with a huge amount of car and great driving experiences at affordable prices.

The Peugeot 3008 is generally wellbuilt, is incredibly aesthetically pleasing and offers the driver a large amount of space. The new model is a lot more stylish than its predecessor, with the

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front end inspired by the 308 hatch and 2008 small crossover that came before it, while the high sides and small window area give it a sportier look than some rival crossovers.

While the new Peugeot 3008 has a somewhat disruptive design, with the upright grille and chunky bodywork

giving it a unique look, it’s certainly a big step forward from the previous model.

The old car was an MPV-style crossover, where this new car is a genuine SUV. The detailed headlight and taillight designs are a stand-out feature, and the steep windscreen, raised ride height and hidden C-pillar all add to the new look.

Motoring

With regards to the interior, the attention to detail in the cockpit and the rest of the cabin is sublime. With full cross stitch leather seats and an unexpected, amost denim lining in the dash, Peugeot have really hit the nail on the head. The 3008 also boasts heating and massaging seats, offering the utmost comfort, while the overall drive itself is smooth and unassuming – it glides around corners effortlessly and holds well.

The Peugeot 3008 features the impressive 12.3-inch i-Cockpit set-up that ditches traditional dials in favour of a fully configurable TFT screen ahead of the driver. This is linked to an eight-inch tabletstyle capacitive touchscreen that sits on top of the dashboard and controls settings for the hi-fi, phone connection, car preferences, climate control and, on Allure models and above, the sat-nav. Also included is the Mirror Screen software that gives access to Apple CarPlay and Android Auto, making it simple to link to your smartphone on the go. Connection is easy, and the big screens and crisp graphics are intuitive. Overall the in-car tech is very good.

And now onto the unfortunate elements of the car… With the 3008, while Peugeot have provided a lot of space, the engine seems to have been sacrificed in the meantime. With just a small 1.2 litre, it doesn’t carry much grunt for an SUV, and there are definitely others in the market that overpower this particular model. Now, you may think that the addition of the sports button (also seen in last month’s 308 GTi) might change things, and it does to a certain extent, but the overall function of this option seems slightly pointless with such a small engine. After all, these are cruisers and not racers.

Here at Sussex Business Times, we think this model would have suited a larger engine, which you can find elsewhere in the brand’s range for another £1,500 – the 1.6 litre GT kicking out 165 BHP instead of 131.

This particular model boasts an OTR price of £27,595, which is a great price for what you get. Overall, well done Peugeot!

Nissan X-Trail

The first striking element of this car is its size. While Nissan most people like the look of big SUVs, they don’t necessarily need the off-road ability they traditionally possess. Cue the Nissan X-Trail, offering the option of front or fourwheel drive, allowing you to pick between lower running costs and some rough road ability. For anyone looking for an SUV with ample space, then the Nissan X-Trail is a good choice.

In comparison to the Peugeot, this Nissan model sports a 1.7 litre engine and leaves you with a huge amount of grunt – you really can feel the power of the vehicle when you put your foot down. Additionally, the fuel consumption is outstanding,

which is unusual for a car with petrol transmission.

The Nissan X-Trail’s high driving position and broad windscreen provides the utmost forward visibility, although the intrusive, chunky door mirrors often sacrifice the view at junctions. Also, even with the big mirrors, rear visibility isn’t great thanks to the X-Trail’s fairly high rear windscreen and chunky rear pillars.

This could be a problem on entry-level models that don’t get standard front and rear parking sensors, however this model features a system that gives the driver a 360 degree bird’seye view of the car’s surroundings.

This is in addition to an automatic parking system that tells the driver if the parallel space they’re aiming for is big enough, and then assists in steering the car while the driver operates the pedals. All X-Trail models

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Motoring

are reasonably well equipped; even entry-level Visia has alloy wheels, cruise control and air conditioning. However, if you’re not bothered about the big colour touchscreen and navigation system on higher-grade versions, the mid-spec model is probably the trim to go for.

The Nissan X-Trail feels solidly put together and the dashboard features various soft-touch plastics and contrasting silver highlights, while the switches are well curbed. However, the steering wheel controls feel a little tacky, there are some flimsy plastics around the door pockets and the dashboard looks a little plain. The AV system is incredibly easy-to-use and the option of 7 seats is a great touch, making it the

OTR Price Engine capacity Transmission 0-62mph Max speed

ideal car for families or larger corporate journeys. It’s clear to see that with this vehicle, you’d be spending money on the engine rather than comfort.

Being a 2-wheel drive (which is, on its own, surprising) as such a big, high car meant that cornering was uncomfortable, while the overall feel of the drive felt slightly clunky. Additionally, the X-Trail and speed bumps don’t get along very well, which also takes away more points.

Overall, while the Nissan X-Trail is a good motor if you’re thinking along the lines of practicality, and although it’s a great all-rounder, you’re paying a lot of money for a small amount of car. Here at Sussex Business Times, the Peugeot 3008 wins this fight hands down.

Peugeot 3008 GT Line

Nissan X-Trail

£27,595 1.2L 6-speed automatic 10.5 seconds 117mph

£29,115 1.7L 6-speed manual 9.7 seconds 124mph

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“In comparison to the Peugeot, this Nissan model sports a 1.7 litre engine and leaves you with a huge amount of grunt – you really can feel the power of the vehicle when you put your foot down.

Additionally, the fuel consumption is outstanding, which is unusual for a car with petrol transmission”

Spice Garden Exquisite Indian Cuisine

Welcome to the Spice Garden The Spice Garden restaurant and take-away is fully licensed and provides exquisite Indian cuisine with a wide ranging diversity of contemporary Indian styles

“Winner - Curry House Of The Year 2016�

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E: info@spice-garden.co.uk

SBTMotoring News Sat-Navs, Texting and Over-Chatty Passengers are the Deadliest Distractions at the Wheel Road safety charity, IAM RoadSmart and Auto Express teamed up to find out which are the deadliest behind-thewheel distractions. The results proved shocking, with a massive difference in performance between distractions.

Entering a postcode into a sat-nav app proved to be the worst, followed by sending a text message.

Auto Express Consumer Editor, Joe Finnerty was put to the test alongside British Formula 3 hopeful, Jamie Chadwick in a professional

Volkswagen Commercial Vehicles Victorious Two Years in a Row Volkswagen Commercial Vehicles has scooped top honours once again at the Trade Van Driver awards by claiming Van of the Year and Best Large Panel Van for the Volkswagen Crafter and Best Medium Van for the Transporter.

Judges were highly impressed by the all-new Crafter, after stating: “even before going on sale, the van had been hailed as a winner”.

With it being the first of its kind to be 100% Volkswagen and built at a brand new production facility in Poland, judges recognised its “quantum leap forward over the old Crafter in terms of technology, build quality and safety, ensuring Volkswagen Commercial Vehicles’ continuing success among trade van buyers.

Trade Van Driver Magazine Editor, Matthew Eisenegger commented: “What a fantastic year it’s been for Volkswagen Commercial Vehicles. The judges’ comments speak for themselves and both the Crafter and Transporter are two worthy winners. The Crafter has been revolutionised in its build quality and is head and shoulders above the rest in its sector of the market.

The Transporter’s handling, design and well-thought-out load areas make it a deserved winner of the Best Medium Van award.”

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racing simulator at Base Performance Simulators in Banbury. They were both assessed to see how they coped with

the most common distracting tasks on UK roads, while completing timed laps and braking at a specific point.

Steve Fowler, Auto Express Editorin-Chief, said: “We’ve seen the staggering numbers of people who are still using phones at the wheel and these tests show how dangerous they can be – whether it’s texting, calling or programming the sat-nav. More work needs to be done to target those who still think it’s acceptable to use a phone while driving.”

Best Month Since 2000 for UK Car Manufacturing as Exports Drive Production Demand Exports continued to drive British car manufacturing in March, as demand rose 10.6% in the month, according to figures released by the Society of Motor Manufacturers and Traders (SMMT).

170,691 cars were built in the UK in March, up 7.3%, with overseas buyers ordering more than 76% of output.

Overseas demand also helped push overall production to a 17-year high in Q1, to 471,695 units – an increase of 7.6%. This helped offset a decline at home, with demand down -4.3% in the quarter. Mike Hawes, SMMT Chief

Executive, said: “UK car manufacturing is accelerating thanks to billions of pounds of investment committed over the past few years. A large proportion are the latest low emission diesels and it’s essential for future growth and employment that we encourage these newer, cleaner diesels onto UK roads and avoid penalising consumers who choose diesel for its fuel efficiency and lower CO2 emissions. Much of our output goes to Europe and it’s vital we maintain free trade between the UK and EU or we risk destroying this success story.”

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Kia Motors to Build Manufacturing Plant in India Kia Motors has signed a memorandum of understanding (MOU) with the State Government of Andhra Pradesh, India to build a new manufacturing facility in Anantapur District. India is the fastest growing major new car market and the fifth largest in the world, with more than 3.3 million new cars sold in 2016. Forecasts suggest the country will become the thirdlargest car market by the end of 2020.

Construction of a new manufacturing facility in India will enable Kia to maintain its position as one of the world’s fastest-growing automobile

brands. The new facility in Anantapur will enable the company to start selling its models in India, and benefit from further sustainable sales growth, locally and internationally.

Kia plans to commence local sales of cars produced at the new facility towards the end of 2019, once mass production has begun.

Han-Woo Park, President of Kia Motors, said: “It will enable us to sell cars in the world’s fifth largest market, while providing greater flexibility for our global business.

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EXPERT

Mortgages for the self-employed Recent research from Aldermore found that nearly two thirds (62%) of selfemployed first time homebuyers do not know how they will get on the property ladder, and almost a third (32%) who have recently bought a property actually had to give up being self-employed in order to secure a mortgage.

Charles McDowell, Commercial Director, Mortgages at Aldermore 1. Find an independent mortgage adviser who can provide you with good advice and offer continued support throughout the application process.

5. Mortgage providers often require both business bank statements and personal bank statements so make sure these are in good shape.

2. Be prepared for the process.

Applications should be accompanied by the necessary accounts prepared by a suitably qualified accountant.

6. Be aware of change. If you are considering switching company type prior to applying for a mortgage, this could get in the way during the application process.

3. Ensure your accounts are up-todate. Unlike other lenders, Aldermore will usually use the latest years’ figures rather than an average of the last two years when making the assessment, if net profit is level or rising.

7. Consider business performance.

Mortgage providers will evaluate the performance of the business and they are looking for profits to be consistent or increasing.

By following these simple tips, the dreaded difficult mortgage application process that many self-employed individuals face should become less challenging.

If you are self-employed and looking to apply for a mortgage, following these top tips could help the process run smoothly:

4. Be aware of your credit score. There are a number of credit bureaus that provide credit reports and are a great way to understand your credit history and can give tips to improve your financial health.

EXPERT

George De Silvo, Solicitor, Corporate, Irwin Mitchell

Getting investment ready Businesses seeking external investment for the first time should consider the key issues business investors will have in the forefront of their minds. Being one step ahead, businesses will show a great business proposition, backed up by good internal procedures, demonstrating

a reliable investment. Ensuring good housekeeping will help deliver a smooth process, without distraction from onerous due diligence enquiries.

• Business Plan: an investor will want to see a clear and achievable business plan, as this will be the foundation of their investment.

• Term sheet negotiation: management and investors should agree key terms at an early stage to avoid disputes with these issues as the transaction progresses.

• Data rooms: cloud based storage platforms offer the ability to share large numbers of documents efficiently. Being organised in advance will avoid the painstaking task of locating a copy of that important contract.

• Commercial/IP: material contracts should be recorded in writing and

info@checkaprofessional.com 56 www.sussexbusinesstimes.co.uk

www.aldermore.co.uk

intellectual property rights should be adequately protected, by registration or licence. Data protection is an evolving area of law the company should have proper procedures on holding and sharing personal data.

• Employment: it is a legal requirement for all employee to have written terms and conditions. Key employees should have adequate restrictive covenants to protect the business’ and investors’ interests.

• Tax: investors are likely to want to take advantage of EIS/SEIS or other reliefs. Initial corporate restructuring may be required as a preliminary step to investment. Tax advice will be crucial.

• Corporate: existing shareholders’ agreements should be suitable and the company’s statutory books and filings at Companies House must be up-to-date.

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EXPERT

It is not uncommon for directors to find themselves “wearing several hats” when dealing with the company’s affairs. Regardless of size of business or its sector, directors can also be shareholders, employees, creditors or debtors of the business.

What are a director’s duties?

Directors’ duties are a series of statutory, common law and equitable obligations owed to the company. Directors are

EXPERT

What is a hosted phone system?

A hosted phone system is based in the cloud as opposed to being in your office. It can be remotely updated, offers flexibility and reliable performance and is managed by a hosted provider.

How much should you spend on a hosted phone system?

As you have no onsite PBX to manage and maintain, it’s relatively affordable.

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Phil Harris, Senior Manager at FRP Advisory LLP expected to act in good faith and in the best interests of the company. The Companies Act 2006 defines the seven statutory powers and duties as follows; • Act within powers • Promote the success of the company • Exercise independent judgment • Exercise reasonable care, skill and diligence • Avoid conflicts of interest; • Not to accept benefits from third parties • Declare interest in proposed transaction or arrangement.

If a director breaches his duties it is the company that brings any action, unless the company is insolvent, in which case the liquidator/administrator may bring the action as agent of the company.

Directors can find themselves unwittingly in breach of their duties if the company is loss making as their duty of care is now owed to the company’s creditors.

Remedies include seeking an injunction or claims for damages and/or compensation.

Certain breaches can also result in criminal proceedings and personal liability.

Other duties and powers are defined in the company’s articles of association and can be specific to the company.

In addition, other responsibilities are imposed by the health and safety, environmental and insolvency legislation.

How can directors protect themselves?

Directors should ensure they regularly review the company’s financial position and minute key decisions in the company’s statutory books, especially if the company is distressed. Independent professional advice should be sought at the earliest opportunity.

What can happen if a director breaches those duties?

Paul Bradford, CEO, Southern Communications It’s the best option for cost effective telephone as there are no start-up fees; you pay per user and can add on advanced features at additional costs.

In this way, it becomes bespoke to you and your businesses needs, completely in line with your budget. At any point you can add features as your company grows. Therefore, there is no set cost just flexibility.

Why would you choose hosted?

It provides reliable, fast communications across a dedicated network and allows you to expand your business and move premises without changing phone numbers. This flexibility can reduce company disruption and prevent any loss of service to clients.

As it’s so flexible and can be controlled from Internet enabled devices, you can

stay informed and in touch with ease, even out of office, which is particularly important for home workers and call centre staff. This can lead to better conversions and increased productivity.

Is hosted right for your business?

Any business can benefit from hosted.

It’s ideal for companies who are updating to VoIP. With a hosted phone system, the provider takes care of maintenance and set-up so you don’t need in-house resources to take it on. If you’re a small, medium or large company that’s growing and you don’t want high up-front costs, then it is certainly right for you.

For more information, please see http://www.southern-comms.co.uk/ cloud/hosted-telephony/

0808 901 9042 www.sussexbusinesstimes.co.uk 57

Money Matters

Where One Ends, Another Begins:

B2B Expos in Sussex

With the West Sussex Business Expo taking place last month, Sussex Business Times feeds back on the event just passed and introduces the next venture; Brighton Business Expo

West Sussex Business Expo Since 2011, B2B Sussex Expos have been Events successfully organising business expos in major towns and cities across Hampshire, Berkshire, Surrey and Sussex. Their business shows are for local businesses who are looking to network, forge new relationships with local suppliers and be inspired in seminars, workshops and keynote speakers, and have so far demonstrated huge success among the business community.

Managing Director at Network My Club, Bradley Hatchett commented: “Network My Club had a fantastic experience at the recent West Sussex Business Expo, from hosting the pre-event networking breakfast for the Network Fontwell Business Club, to exhibiting and delivering the afternoon speed networking session. It was an excellent event to make new contacts and discuss potential collaboration with lots of businesses in

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attendance, and we look forward to doing as well as delivering a speed networking the same at the Brighton Business Expo session later in the afternoon, while the in October!” event as a whole saw more than 60 Last month, the West Sussex Business exhibitor stands.

Expo took place at Fontwell Park “The West Sussex Business Expo was Racecourse and proved to be a success held at an exceptional venue, allowing among local business visitors to have visitors and exhibitors. meetings outside “Mike Monk and his The day’s keynote over coffee with nice speakers included team proved that there surroundings. The Penina Shepherd, is definitely an appetite visitor demographic who talked about for events of this kind in was different and her bestseller book, refreshing, and it was Brighton and Fontwell The Freedom lovely to see how and his organisation Revolution, and West Sussex as a Natalie Montagnani, couldn’t be faulted” whole ‘supported the who spoke about why show,” commented business marketing - Sussex Business Times Managing Sussex Business strategies must Times’ Managing Director, Lee Mansfield change. Also speaking Director, Lee during the day was Mansfield. “Mike Monk and his team Naomi Johnson and Andrew Abaza, proved that there is definitely an appetite with advice on positioning yourself as an for events of this kind in Brighton and expert and improving business profits.

Fontwell and his organisation couldn’t Network Fontwell Business Club was be faulted; the range of speakers and also on hand earlier in the morning to workshops throughout the day offered a host the pre-expo networking breakfast, diverse experience.”

Events in Sussex

Brighton Business Expo Where one ends, another begins and B2B Expos is coming to Brighton again later this year. The business exhibition is the ultimate event for all ambitious businesses that are looking to grow and prosper in Brighton & Hove.

Whether you’re an existing business looking to grow, a business in the early stages, or want to explore the possibilities of starting your own business – you will find something of interest at the show.

Taking place at Brighton Racecourse on 5th October 2017 at 10:00am until 4:00pm, this free-to-attend business show will provide you with a hive of creativity and activity from both the seminar programme, featuring high-paced speed networking, and inspirational keynote speakers, as well as from a variety of exhibitors showcasing the very best of local and regional businesses. Just like with the West Sussex Business Expo, Brighton Business Expo will provide exhibitors

Brighton Business Expo 2016

“Whether you’re an existing business looking to grow, a business in the early stages, or want to explore the possibilities of starting your own business – you will find something of interest at the show”

with a vast array of business advice and speed networking opportunities, ensuring you get the absolute most out of the day.

The Brighton Business Expo is set to attract an audience of more than 300-400 visitors of businesses looking to forge new relationships with local suppliers and be inspired in free seminars and workshops. Exhibiting in this city will help put your business in front of potential new customers from across Brighton and Sussex and it’s the perfect way to showcase your services, generate new leads and raise brand awareness.

B2B’s expos attract a wide range of exhibitors, from accountants to website designers and legal specialists to support organisations; but they all have one thing in common – they’re exhibiting to showcase their latest products and business services that will either save you money, allow you to work more efficiently

Brighton Business Expo 2016

Brighton Business Expo 2016

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Sussex Events

Brighton Business Expo 2016

or to help you grow your enterprise.

While this year’s exhibitors haven’t yet been confirmed, Sussex Business Times will have all of this information at a later date, so make sure you keep your eyes peeled!

It’s important to have a clear objective in place before you choose to exhibit at any type of business to business show. Exhibitors that do really well from these kind of business events typically plan ahead and decide on a goal, and so if you are looking to attend as an exhibitor, make sure you have a vision in mind.

Booking your stand is as easy as one, two, three and B2B Expos pride themselves on making this process as stress-free as possible. Simply choose your particular stand from the floorplan, complete the online stand booking form and continue to booking confirmation and payment. Stand packages vary, offering exhibitors to choose whichever package works best for them…

Bronze Stand Package (£395) • 1m x 2m shell scheme stand with fascia and a name board • Trestle display table • The exhibitor list with contact details • A copy of the delegate list with contact details

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“Booking your stand is as easy as one, two, three and B2B Expos pride themselves on making this process as stress-free as possible” • A listing on the expo website and in the show guide • Social media promotion leading up to the event Silver Stand Package (£495) • 1m x 3m shell scheme stand with fascia and a name board • Trestle display table • The exhibitor list with contact details • A copy of the delegate list with contact details • A listing on the expo website and in the show guide • Social media promotion leading up to the expo Gold Stand Package (£595) • 2m x 2m shell scheme stand with fascia and a name board

• Trestle display table • The exhibitor list with contact details • A copy of the delegate list with contact details • An exhibitor listing on the expo website • A profile in the printed show guide • Social media promotion leading up to the expo Platinum Stand Package (£695) • 2m x 3m shell scheme stand with fascia and a name board • Trestle display table • The exhibitor list with contact details • A copy of the delegate list with contact details • An exhibitor listing on the expo website • A profile in the printed show guide • Social media promotion leading up to the expo All exhibitors who book a stand beforehand will also be invited to attend B2B Expos’ exhibitor workshop at Brighton Racecourse on 7th September, where you can learn how to make the most out of exhibiting at the show.

Book your free visitor ticket today or secure your exhibition space from as little as £395. To enquire about exhibiting, please call 01273 286133 or visit www.b2bexpos.co.uk/brighton

FRESH CLEANING SERVICES LIMITED

CLEANING SERVICES Fresh Cleaning Services are a Sussex based family owned commercial and domestic cleaning company. Fresh Cleaning has been established for over 10 years.

We pride ourselves on the personal touch to each individual client. Our staff are fully trained, achieve high standards which we except and maintain for our clients.

WHAT WE OFFER: • Office Cleaning • Stripping and resealing floors • Carpet Cleaning • Consumables provided • Free estimates and advice • Drive ways, patios and flag stone jet washed • Washroom services • Fully insured • Competitive rates • Testimonies available • Initial ‘spring clean’ to all new contracts • Visits from management to client sites

d.stephens@fresh-clean.co.uk • Tel: 07976 568241 • www.fresh-clean.co.uk www.sussexbusinessgroup.co.uk 61

Money Matters

Network My Club:

A Sell Out Success As two of the fastest growing business clubs in Sussex – delivered by Network My Club – Network Albion and Network Fontwell have seen huge success in recent months. Here, we provide you with an update of their latest events Network Albion Business Club The May Network Events Albion Business Club event saw yet another sell out networking breakfast at the Amex Stadium, with over 100 delegates in attendance. There was a celebratory mood following Brighton & Hove Albion’s promotion to the Premier League, with guests enjoying Bucks Fizz on arrival as well as a delicious full English breakfast.

For May’s event, Network Albion were joined by world-renowned music producer, David Courtney.

David spoke about his long and successful career in music, where it has seen him work with musicians such as Roger Daltrey, Gene Pitney, Eric Clapton and many, many more. Also, as CEO of Walk Of Fame, who specialise in cultural exhibitions located over specially appointed pedestrian routes at the Brighton Marina, National Football Museum, Bristol Zoo, is soon to be

opening a Music Walk Of Fame on the Palace Pier in Brighton!

Guests also heard from Commercial and Premium Partnerships Manager at Brighton & Hove Albion FC, Paul Rogers, as well as new and existing members.

The next Network Albion event takes place on Thursday 1st June, 8:30am – 10:30am, and businesses are invited to book at www.networkalbion.co.uk.

Network Fontwell Business Club It was another busy Network Fontwell Business Club event in April, as delegates were invited to enjoy a morning of

networking and breakfast at Fontwell Park Racecourse, as well as hearing from guest speaker, Jon Lavelle.

Jon shared a snippet of his last 26 years as a professional negotiator, working with some of the world’s largest businesses. Through an engaging talk and presentation, those in attendance left the room with some important key negotiation principles and techniques!

Jon also gave us a brief insight into his latest book, 52 Real-Life Negotiation techniques, which provides examples of negotiation from a business and personal perspective.

The next Network Fontwell event takes place at Fontwell Park Racecourse on Thursday 16th June, and is one of the popular networking race days. Businesses will enjoy an afternoon of networking, a twocourse lunch, as well as 7 exciting jump races. To find details and book places, simply visit www.networkfontwell.co.uk.

Learn more about Network My Club at www.networkmyclub.co.uk

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Benefits • A place at monthly networking events at the Amex Stadium • Company listing in the match day programme at every Albion home match (approx. 9,000 sales per match) • Full company profile page on Network Albion website • Exclusive use of Network Albion logo • Discounted access to attend or join other Network My Club groups throughout the UK

Cost

Annual Membership per Company £600+VAT (1 month free) or £55+VAT per month

Want both b to join usin clubs? ess

Save £60!

Benefits • A place at monthly networking events at Fontwell Park Racecourse • Company listing in the race day programme at each race meeting (approx. 3,000 sales per race day) • Full company profile page on Network Fontwell website • Exclusive use of Network Fontwell logo • 1 x use of corporate box at Fontwell Park for external meeting/conference purposes • 6 x tickets to a Fontwell Park race meeting, for your company to enjoy, entertain clients or reward staff • Discounted access to attend or join other Network My Club groups throughout the UK

Cost

Annual Membership per Company £385+VAT (1 month free) or £35+VAT per month

www.networkmyclub.co.uk or contact them on 01903 898025

www.sussexbusinessgroup.co.uk 63

Networking in Sussex

SBT

Society

The David Hill Experience at Proud Cabaret

Having taken a two-year break from the stage, David Hill returned to Proud Cabaret with his trademark show ‘The David Hill Experience’ on Wednesday 26th April.

David, Founder and Managing Director of Brighton-based events business E3, played host to an evening that included stellar performances from Keris Lea, Jenna Hall, Dolly Rocket, and topping the bill were Brighton’s biggest girl group, The Sundaes.

All the artists gave up their time for free so that the proceeds on the night could go towards The Sussex Beacon.

The night was a sell-out with just under one hundred people who were invited to buy raffle tickets and take part in a silent auction with all the money raised going to the charity.

David also used the evening as an opportunity to launch The Sussex Beacon Corporate Relay, which forms part of The Brighton Half Marathon. Four local businesses pledged to enter teams on the night and this raised even more money for the charity.

Speaking about the night, David commented: “I’m thrilled to see so many regulars here after such a long break and some new faces too. The maximum amount ever raised on one of these nights was £2,221.00 so we have well and truly broken the fundraising record this evening with a staggering £3,368.00 raised for The Sussex Beacon”.

The money is being raised as part of the ‘Save The Sussex Beacon’ campaign. The CEO of the charity, Simon Dowe commented: “Huge thanks have to go to David and all the people involved with this great night. Not only was it very successful at raising much needed funds for The Sussex Beacon but it was also an entertaining and fun night out”.

David is planning to organise another show later in the year.

Full house at Proud Cabaret

David Hill on stage with Yasmin and Daniel from Brighton Academy

Dolly Rocket meets her audience!

Photography by Graham Franks ©

Enjoying their evening, guests from Hilton Metropole Brighton

On stage singer Jenna Hall

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Keris Lea performs on stage with Yasmin and Daniel from Brighton Academy

Keris Lea on stage

SBT

Society East Sussex Women’s Luncheon at the AMEX

Guest speakers from Chailey Heritage Foundation Charlotte Moore and Vicki Harper

Kelly Connolly and Dawn Whittaker of East Sussex Fire and Rescue Service

Chairman of East Sussex Women’s Luncheon Annette Shelford with her committee

Terri Belsey Leader Over 60’s Group with Cllr. Pat Hearn Mayor of Eastbourne

Petra Schoenfelder, Jill Graffin, Elizabeth Fallon, Anna Burstza and Shuni Edmondson of American Express

Natalie Cole Acting Clinical Ops Manager with Nicole Barrow Paramedic Clinical Team Leader

Ruth Lawrence, Rachel Duddy, Kerry Hinton and Hannah Wilson of American Express

Maria Davey of Deans Senior Tea Club

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Photography by Graham Franks ©

Sussex mothers, Vicki Harper and Charlotte Moore, were recognised at the prestigious Sussex Women of the Year Lunch, held at the American Express Community Stadium last month.

Vicki’s son Sam, aged 8 and a pupil at Chailey Heritage School, has a rare genetic disorder, CDKL-5, which affects only 300 boys globally. As part of his condition, he has severe epilepsy and needs one-to-one care at all times. Vicki spoke at the lunch, that aims to honour and share achievements of women across Sussex, about family life with Sam and her husband, Alec and other two children, and about what a difference Chailey Heritage has made to their lives. Charlotte also spoke movingly about living with her two autistic sons who are now in their 20s.

“Chailey Heritage is integral to our lives and Sam’s wellbeing,” says Vicki. “The professionals that work there are dedicated to providing Sam with the best care and therapy for his complex needs. He has already built up great core strength through horse riding sessions and hydrotherapy and is learning to use the Eyegaze technology, which allows him to track his eye movements to communicate and play games. It is an amazing place with some fantastic facilities and with a team of people who are committed to making sure that every young person reaches their full potential.”

Maureen Chowen, High Sheriff of East Sussex, who spoke at the lunch, said: “It has been a super afternoon meeting old friends, colleagues and new ladies from all around Sussex who have made contributions to the county. Today has been an opportunity to bring everyone together at the same time and to support Chailey Heritage Foundation, a well-deserved local Charity, which, as Vicki told us, makes such a difference to the lives of young people with complex needs.”

The annual lunch aims to recognise women’s extraordinary achievements and contributions to Sussex and this year’s lunch supports Chailey Heritage Foundation. To find out more or to donate, please visit www.chf.org.uk/dreamcentre.

Made in Sussex

Made in Sussex: Wealden Wealden Installations Ltd Installations Ltd

For this month’s Made in Sussex feature, Sussex Business Times hears all about the evolution of property repairs and refurbishment business, Wealden Installations and speaks to company Director, Sam Saunders Wealden Installations, property repairs Brand and refurbishment company with Focus a headquarters establishment in Diplocks Way, Hailsham, was founded by original Director, John Saunders as a kitchen and bathrooom installation specialist back in 2003. Originally with just John as the Founder and Director, plus one additional labourer, due to work demand, the company has since developed into a multi-trade service, serving the Sussex and Kent regions with a variety of property renovations and adaptations.

Wealden Installations has seen the addition of nine new, reliable and highly qualified tradesman, all of whom boast a variety of different skills and specialities, and the local business’ areas of expertise have grown along with this at a substantial pace. With all tradesman competent in different areas, the company’s services now include plumbing and heating, groundworks, fencing, kitchen and bathroom refurbishment, disabled adaptions, ceramic tiling, painting and decorating, electrical repair and general building and carpentry.

Since being founded nearly 15 years ago Wealden Installations has seen John’s son, Sam Saunders step up as Partnering Director, overseeing the company’s daily responsibilities and ensuring each and every task is completed to the highest of standards.

This along with the reliability and punctuality of the company’s tradesman is the cause of an outstanding level of customer satisfaction.

In an industry that is ever-changing, Wealden Installations strives to meet the

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demands of all of its customers – some of whom are loyal and frequent, along with an increasing stream of new clients acquired through recommendations – and never do they fail to deliver the highest quality services.

“Of course for any business, more work is the end goal, but above that, ensuring each and every customer we provide our services too is as thrilled as possibly can be is the most important factor,” said the company Director, Sam. He continued: “We offer competitive quotes and all of our services are prompt and reliable. We understand the importance – and often, urgency – of such work, which is why we employ only the best and most skilled tradesmen in this area.”

“We send our tradesmen out to many different locations around the two counties, Sussex and Kent, and for us,

there is no job too far or too small.

Witnessing such a high level of customer satisfaction makes it all worthwhile.

Dedication is key with a trade in such high demand and each and every one of us thrives on this and the work we’ve completed at the end of the day.”

John concluded: “We are extremely proud of the way in which we have developed over the years and we push every day to make sure we meet the demands of our clients. We plan to continue expanding our workforce in the near future and will concentrate on maintaining our excellent reputation.”

For more information on Wealden Installations Ltd please call 01323 325553 or visit www.facebook.com/ wealden.installations

Here are some of the organisations we are in partnership with in 2017

For Outstanding Quality & Service

01273 464 884 info@gemini-print.co.uk www.gemini-print.co.uk Gemini Print, Unit A1, Dolphin Way Shoreham-by-Sea, West Sussex BN43 6NZ

www.sussexbusinesstimes.co.uk 67

BUSINESS EAST SUSSEX HELPING BUSINESS REACH NEW HEIGHTS IN UNCERTAIN TIMES

The business community is currently reeling from the Brexit decision and the snap general election. But in uncertain times you can trust Business East Sussex to help your business reach new heights.

Working with businesses for 30 years, Business East Sussex is a well respected government backed growth and support service.

Part of Let’s Do Business Group.

68 www.sussexbusinessgroup.co.uk

Discover how our friendly, highly qualified team can help your business by calling 0844 415 2260 or emailing info@businesseastsussex.org.uk