SBT issue 420 by Life Media Group

SBT

ISSUE 420

SUSSEX BUSINESS TIMES

BRIGHTON RACECOURSE

BRIGHTON RACECOURSE IS ONE OF THE MOST EXCITING, VIBRANT, TRACKS IN THE SOUTH OF ENGLAND AND WITH ITS FANTASTIC LOCATION; THE SEASIDE COURSE IS PERFECT FOR A GREAT DAY OUT WITH CORPORATE CLIENTS, FRIENDS OR FAMILY

PENSIONS & INVESTMENTS IN 2018 BREXIT NEGOTIATIONS CONTINUE, GEOPOLITICAL TENSIONS AROUND THE WORLD CONTINUE. DONALD TRUMP CONTINUES! BUT WHAT DOES THIS MEAN FOR YOUR PENSIONS AND INVESTMENTS? OLIVER MCDONALD FROM IEP FINANCIAL EXPLAINS

MOTORING: JEFFâ&#x20AC;&#x2122;S JUDGEMENT

RIVERVALE RETURNS THIS MONTH. THIS TIME AROUND, USED VEHICLE DIRECTOR, JEFF NAILARD GIVES US HIS VIEWS ONE ONE IMPORTANT MOTORING MATTER

THIS MONTHS COVER FEATURE FOCUS IS ON PHIL GRAVES, FOUNDER AND DIRECTOR OF THE WELL KNOWN, SUSSEX BASED INDEPENDENT PROPERTY PRACTICE, GRAVES JENKINS. SBT TOOK TIME OUT TO SPEAK TO PHIL ABOUT HIS CAREER JOURNEY

SERVING THE SUSSEX BUSINESS COMMUNITY SINCE 1975

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SBTWelcome MEET THE TEAM

Sam Thomas, Managing Director/ Publisher

Clare Fermor, Accounts

Jess Saunders, Head of Production

Stephen Lawrence, Snap It Now

CONTRIBUTORS

Rebecca West, Solicitor, Coffin Mew

James Dempster, Managing Director, Cobb Digital

Kayvan Khoroosi FCCA LLP, Partner, PJCO

Gavin Willis, Managing Director, Search Seven

Scott Summers, The Skills Farm

Phil Graves, Director, Graves Jenkins

Welcome to our second issue of the year! We are delighted to have teamed up with some amazing businesses from across the county again this month, bringing our readers local news, local insights, reviews and advice from experts across Sussex. We strive to continue with our ethos to be a true Sussex publication, written by the Sussex Business community for the Sussex business community. We hope you enjoy our latest issue. This months cover feature focus is on Phil Graves, Founder and Director of the well known, Sussex-based independent property practice, Graves Jenkins. Sussex Business Times took time out to speak to Phil about his career journey so far. It was a real pleasure to interview and get to know Phil, and find out about his business journey. A truly down to earth true Sussex success story and we wish him and the team at Graves Jenkins, continued success for the future. Love Local Jobs take our Education pages this month, while we introduce a Training section in collaboration with The Skills Farm. Health and Wellbeing focuses on the importance of a healty workplace, meanwhile, Fast Future explain the ways in which we can expect our traditional business meetings and events to change in the coming years. We are also hugely proud to announce that we will be media partners for the amazing Acumen Business convention this year in Brighton. Managing Director at Cobb Digital, James Dempster graces our pages again this month with the second of his monthy Historical Sussex columns, while Brighton Racecourse make an appearance to demonstrate why the seaside course is perfect for a day out with corporate clients, friends or family. Alongside all of this, we provide you with our regular Ask the Expert columns and Made in Sussex feature, this month focusing on independent estate and letting agents, Brock Taylor. Also, our motoring section proudly welcomes Rivervale as its sponsor once again. In these pages, Used Vehicle Director, Jeff Nailard gives his verdict on one important motoring matter. Of course, also included in this issue is our lunch review - Cin Cin - and taking a different approach, we also review a local Cheese & Gin event. Also find in these pages your usual local, national, motoring and Chamber news. Enjoy this monthâ&#x20AC;&#x2122;s read!

Matthew Stanley, Accounts Director, Coast to Coast Direct

Amanda Hamilton, National Association of Licensed Paralegals

Sam Thomas, Managing Director

www.sussexbusinessgroup.co.uk 3

SBTContents

Issue 420

SBT

ISSUE 420

FREE

SUSSEX BUSINESS TIMES

BRIGHTON RACECOURSE

MOTORING: JEFF’S JUDGEMENT RIVERVALE RETURNS THIS MONTH. THIS TIME AROUND, USED VEHICLE DIRECTOR, JEFF NAILARD GIVES US HIS VIEWS ONE ONE IMPORTANT MOTORING MATTER

SERVING THE SUSSEX BUSINESS COMMUNITY SINCE 1975

Cover: Graves Jenkins

Managing Director/Publisher Sam Thomas sam@thebusinessgroup.co.uk 01323 819 012 Head of Production Jess Saunders jess@thebusinessgroup.co.uk 07528578177 Web Designer/Developer: Tom Alexander Accounts: Clare Fermor accounts@thebusinessgroup.co.uk 01323 819 016 Published by The Business Group Sussex Ltd. Unit 1a Swan Barn Business Centre, Swan Barn Road, Hailsham, BN27 2BY Printed by Gemini Print A1, Dolphin Way, Shoreham-by-Sea, BN43 6NZ 01273 464884 www.gemini-print.co.uk

All material in this publication is strictly copyright and all rights reserved. Reproduction without permission is prohibited. The views expressed in Sussex Business Times Magazine do not necessarily represent the view of The Business Group Sussex Ltd. Every care is taken in compiling the contents but the publishers of Sussex Business Times Magazine assume no responsibility for any damage, loss or injury arising from the participation in any offers, competitions or advertisement contained within Sussex Business Times Magazine. All prices featured in Sussex Business Times Magazine are correct at the time of going to press.

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News

View the latest local and national business headlines.

Spending It

Stuck for ideas of what to give the special woman in your life come 11th March? Take a look at SBT’s top Mother’s Day gift ideas.

Finance: Pensions and Investments in 2018

Brexit negotiations continue, Geopolitical tensions around the world continue. Donald Trump continues! But what does this mean for your pensions and investments? IEP Financial explains.

Education: Be the Change with LoveLocalJobs.com

Sussex Business Times has teamed up with LoveLocalJobs.com to talk about their ground-breaking initiative for young people; Be the Change

Legal: Six Steps to Starting a Paralegal Business

Ever thought about starting up your own paralegal business? Well this one’s for you. Amanda Hamilton from the NALP explains the six main steps to a successful paralegal startup.

Cover Feature: Phil Graves Celebrating 35 Years in Property This months cover feature focus is on Phil Graves, Founder and Director of the well known, Sussex-based independent property practice, Graves Jenkins. SBT took time out to speak to Phil about his career journey.

Health & Wellbeing: The Importance of a Healthy Workplace Coast to Coast Direct’s Accounts Director, Matthew Stanley returns this month, outlining the four key areas employers should consider in order to maintain a healthy workplace for employees.

Tried and Tested in Sussex

Sussex Business Times’ Managing Director, Sam Thomas entered the world of Italian style tapas for this months restaurant review at the fabulous Cin Cin in Vine Street.

Chamber News

For this month’s Chamber News section, Sussex Business Times has partnered with the Sussex Chamber of Commerce.

Motoring: Jeff’s Judgement

Rivervale returns this month. This time around, Used Vehicle Director, Jeff Nailard gives us his opinion on one important motoring matter.

Ask the Experts

Local Sussex business experts advise on relevant issues.

Made in Sussex

This month’s home-grown hero is independent estate and letting agent, Brock Taylor.

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SBTLocal News Builders Merchant Looking for 2018 Charity Partner

Chandlers Building Supplies, the leading family-owned builders merchant, is on the search for a charity to partner with for 2018. Following a hugely successful and award-winning partnership with Chailey Heritage Foundation in 2017, Chandlers is asking charities in the construction sector to send in a short outlining on why your organisation merits being its charity partner for 2018. Sue McKinney of Chandlers Buildings Supplies said: “Our charity partnerships have generated huge benefits for the selected charity. These partnerships are not just based on fundraising or donations, they also focus on developing broader marketing and PR campaigns to support the aims of the selected charity.” The builders merchant’s 2017 charity partnership scooped Best Community Initiative at the Builders’ Merchants News Awards and ranged from developing a comprehensive public awareness campaign to fundraising and marketing support.

South East Secures Housing Infrastructure Funding Thirteen projects across the South East Local Enterprise Partnership (SELEP) area are to receive a share of more than £82m of the Government’s Housing Infrastructure Fund (HIF) which will help deliver 13,443 new homes across Kent, Essex, East Sussex, Thurrock and Southend. Housing Secretary Sajid Javid and Chancellor Philip Hammond announced the successful local bidders as part of the 133 council-led projects across the country that will receive support to help make housing developments viable and get much-needed homes built more quickly. Christian Brodie, Chairman of SELEP, said: “Each of the 13 schemes,

championed by the respective council’s and endorsed by SELEP, will make an important contribution to the delivery of new homes. Having secured nearly £1 in every £10 of the £866m earmarked nationally to support local housing projects, it clearly shows the Government recognises the role our area can play in helping to fix the broken housing market.”

Political Map of Crawley Set to Change The independent Local Government Boundary Commission for England is asking local people for their help to draw up a new pattern of council wards for Crawley Borough Council. The consultation is the first part of an electoral review which will re-draw ward boundaries across the borough. The Commission has also announced that Crawley should have 36 councillors in future: one fewer than the current arrangements. In drawing up new boundaries,

the Commission aims to deliver electoral equality for voters in council elections so that each councillor represents roughly the same number of voters. The review also aims to ensure that the new council wards reflect, as far as possible, the interests and identities of communities across Crawley. Professor Colin Mellors, Chair of the Commission, said: “We are asking local people and organisations to help us draw up new wards for Crawley. As we develop the recommendations, we will take into account local community identities as well as ensuring electoral equality for voters.

Irwin Mitchell Announces New Associates And Senior Associate Across South East Offices Irwin Mitchell has announced 10 new associate and senior associates across its offices in the South East. In Southampton Nicola Maier ((Workplace Illness) and Rob Coleridge (Commercial Litigation) have been promoted to senior associate. The firm’s Gatwick office has promoted Aurelia Butler Ball (Commercial), Charlotte Sloan (Employment), Clementine Burch and Thomas Barnard (Litigation) to senior associate. George De Silvo (Corporate) and Vanessa Horn (Real Estate) have become associates.

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In the Newbury office, Sarah Paton in Tax, Trusts and Estates has moved up to associate, whilst in Chichester, Real Estate solicitor Lorraine Rose has also been promoted. Group Chief Executive Andrew Tucker said he was proud to be announcing the promotions, particularly as they recognise Irwin Mitchell’s strength in depth and its continued focus on developing talent from within. Mr Tucker said: “I’m delighted to confirm and congratulate our new associates and senior associates at Irwin

Mitchell. Once again, the successful candidates reflect the range and breadth of talent that we have across the Group.” For any further information, please visit www.irwinmitchell.com

SBTLocal News Crawley’s Rising Stars

Pioneering Greater Brighton Projects Given Government Boost Two pioneering projects which could improve public services, stimulate economic growth and free-up land for the wider regeneration of key areas have received government backing. The Greater Brighton One Public Estate programme has been given an additional £125,000 of funding to kickstart multimillion pound schemes to create scores of homes, as well as new employment space for businesses and hundreds of workers. The money will now be used to draw up further plans to bring these projects forward with the ultimate aim of unlocking future development worth millions of pounds to the local economy. Greater Brighton leaders welcomed

the national investment, claiming it showed that the partnership of councils, business and academia was paying dividends across the City Region. The projects to receive the money are the Hove Station Quarter (£70,000) and the North Street Quarter (NSQ) Health Hub in Lewes (£55,000). Funds will be used to work with public and private partners, as well as local residents, to draw up detailed studies into both projects. For any further information, please visit www.greaterbrighton.com

DMH Stallard Partner Wins Lawyer of the Year Jonathan Grant (pictured), Partner and Head of Corporate at DMH Stallard, has been named Corporate Lawyer of the Year 2018 at a top industry event. Jonathan heads up the firm’s corporate team and was recognised for leading on many of the most complex deals and overseeing the integration of Rawlison Butler lawyers following their recent merger with DMH Stallard. This is the second time Jonathan has received the top accolade at the Insider South Deal Maker Awards, having also walked away with the title in 2015. Jonathan said: “I am fortunate to work for a great law firm in DMH Stallard and have many of the most talented corporate lawyers in the sector as part of my team.”

DMH Stallard has reported 110% growth in regional mergers and acquisitions (M&A) revenues for the period July to December 2017, compared with the same period the previous year. The merger with Rawlison Butler increased the Sussex and Surrey based team to 15 lawyers.

Two Crawley-based hotel employees have been given the ultimate accolade from their fellow colleagues. Jagan Raman, who works at the Sofitel Hotel, Gatwick, and Rahul Chandela, based at the Arora Hotel, in the heart of Crawley town centre, have both become Arora Stars of the Year, as voted for by the people they work with. The competition is an annual event run by the Arora Group (one of the UK’s largest private owner/ operator of hotels) to acknowledge members of staff who are teamplayers and have gone above and beyond the call of duty. Not only have the two men won the votes of their team-mates, but are also winning the hearts of customers. Both Jagan and Rahul are the hotels’ `TripAdvisor Kings’ – they consistently clock up the most amount of 5-star credits on the consumer review website from grateful hotel guests. Jagan is the popular F&B assistant who works in the Sofitel’s bar area, serving customers with a smile, and staying calm no matter how busy the hotel becomes. And Rahul, F&B Assistant, is the well-known face of the Arora’s cafe area, where he says he makes the best coffee in the world. “It is really wonderful to know that my fellow colleagues and friends have voted for me,” says Rahul, of Crawley, who has been working at the Arora for the past five years. Jagan, also from Crawley, started at the Sofitel nearly five years ago. He said: “I am delighted to be Sofitel’s Arora Star of the Year, but I have a very supportive team and it’s all about team work, especially when it is busy. “

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SBTNational News Unemployment Rate Rises for the First Time in Two Years

The UK unemployment rate rose unexpectedly in the three months to December, registering the first increase in almost two years. The jobless rate ticked up to 4.4 per cent, up from a 42-year low of 4.3 per cent previously, according to the Office for National Statistics. The numbers of people classed as out of work rose from 1.425 million to 1.47 million, an increase of 46,000 on the quarter, the biggest rise since early 2013. The Bank of England revised down its estimate for the long-term equilibrium unemployment rate for the UK to 4.25 per cent earlier this month, implying that some deflationary slack may now have opened up in the labour market. Meanwhile, average wages were up by 2.5 per cent year-on-year over the three months, unchanged from the previous rate of growth, and below the inflation rate, meaning real wages are still falling. January is traditionally the most significant month for income tax and capital gains receipts. Receipts hit £31.9bn in January, which was roughly the same as the same month in 2017.

Which RegionsOn Pulled the Most in 2017? Shopping Mobile To‘Sickies’ Top £53bn

By 2024

‘Pulling a sickie’ is familiar territory for employees, but an inconvenience for employers. Figures worryingly show that £900 million is the economic cost of UK employees feigning sickness each year. Adzuna.co.uk surveyed more than 3,500 employees to find out how many employees had ‘pulled a sickie’ in each UK region in 2017. Adzuna also sought to find out which industries had the most employees pulling a sickie last year. Their survey found that Scotland had the highest number of employees (38%) ‘pulling a sickie’ in 2017, with the majority doing so to avoid a stressful situation at work. The North East had the lowest number of employees (15%)

‘throwing a sickie’, with most of them doing so because of childcare issues, while Collectively, the UK loses an astonishing 38 million days each year to employees feigning sickness – equivalent to the same amount of working days needed to build 2 Channel tunnels or 40 hospitals.

Nearly 500,000 Companies in Financial Difficulty at the End of 2017 Last year ended with a hike of 36% from the same period the previous year of companies in financial difficulty. There were giants like Carillion, a massive construction company, entering compulsory liquidation. Almost half a million UK businesses are entering 2018 in financial distress with unsure futures. So why did last year take such a heavy toll on business? The impact of Brexit cannot be ignored.

A continuous political and economic uncertainty has been placed over the UK market. In the heart of the UK’s worries over Brexit negotiations is a ‘remain’ London. The capital accounted for 25% of businesses in distresses nationally with 121,528 companies affected. The sharp fall in the pound since Brexit has driven up the cost of goods imported from overseas. The prolonged uncertainty of a fluctuating exchange rate makes business deals less of a surety and more of a gamble at times. The recovery in sterling towards the end of 2017 has yet to see widespread recovery in terms of corporate health. As the Brexit negotiations continue a fall and rise in the pound could be just around the corner.

Millenials Seek Innovation with In-Store Shopping Experiences

Over the years, our lives have become consumed by technology – the average person checks their phone 85 times a day, whilst millennials check a staggering 150 times. We live in a world where ‘digital technology’ is evolving at such a rapid pace, thus OnBuy.com, the UK online marketplace, sought to find out how technology has changed, and how it is impacting the retail industry. Onbuy.com also provides key advice to business owners how they can ensure their business can thrive in an ever-

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changing digital world. For millennials, it’s important to evolve and increase tech use, as a staggering six in 10 (61%) 25-to34-year olds (millennials) find it easier to chat to stores via text, online chat or messenger apps, than go into store. Furthermore, half of millennials (52%), when in a shop, would even prefer to seek information online, rather than ask an instore shop assistant. If this is anything to go by, mobile shopping is set to overtake in-store shopping within the next five years.

SBTNational News Fines & Loss of Customer trust if Companies Ignore New Data Legislation

Average Taxpayer Penalised by Lack of Awareness About Tax Reliefs UK tax expert David Redfern today blasted the lack of tax relief information available to the average working person in the UK. Redfern, of DSR Tax Claims, highlighted the gap in awareness of various tax reliefs which penalises those workers who would benefit the most from claiming them. Redfern stated today that he was finding repeated examples within his work where hardworking individuals had previously been missing out on the various tax reliefs available to them, potentially missing out on hundreds of pounds a year in households which

were increasingly cash-strapped. He stated that: “From Marriage Allowance to the Personal Savings Allowance on savings interest, time and time again I see hard-working people missing out on the tax reliefs they are entitled to for one reason and one reason only - they just don’t know that they are entitled to claim these reliefs”. He contrasted that with higher-earning taxpayers who were more likely to employ the services of an accountant or tax professional and who were therefore more likely to be claiming their full allowable tax relief.

Evergrowing Entrepreneurial Ambitions According to new research from Aldermore, almost three in 10 (29%) British workers, the equivalent of nine million1 people, plan to make the ambitious move to become selfemployed in the future. Compared to research conducted last year2, this is an increase of five million British workers, as only four million (15%) planned to make the move 12 months ago. Of those who aspire to become selfemployed, over one in six (18%) intend to make the move in the next year, while for a further 28% it will take three years. When exploring what type of business aspiring entrepreneurs want to start, one in seven (15%) would launch in the retail sector. This is closely followed by the catering and accommodation industry for just over one in 10 (11%). Although the research has revealed that seven in 10 (70%) self-employed believe they made the move at the right time, they also highlight there were a lot of factors to consider when deciding to

make the transition, with financial fears causing the most concern. Over four in 10 (44%) were worried about not having a regular source of income, and almost two fifths (38%) were worried about an irregular volume of work. These concerns are proven; half (50%) of those already self-employed have experienced irregular income and two fifths (40%) have had to deal with inconsistent cash flow. Other difficulties encountered by the selfemployed are late payments from clients and lack of free time. Despite this, 93% said they enjoy being their own boss.

Specialist consultancy Tailored Data Solutions has urged company directors to start taking new data compliance more seriously, as implementation of wide sweeping changes is now only weeks away. The EU General Data Protection Regulation replaces existing data laws on 25th May 2018. The wake-up call to step up preparations comes as evidence mounts that many organisations in the UK are inadequately prepared. Not least, as the new rules include pressure on companies to tangibly prove they take stringent data privacy and security measures. According to Tailored Data Solutions’ Mike Lenard, some organisations are still in the dark that the new laws even apply to them. He said: “At the end of last year I spoke at an Executive Leaders Network about the work needed to meet compliance to the GDPR. There were around 300 people at the event, from a wide range of sectors, including CEOs, data protection officers, company secretaries, lawyers, IT and marketing teams. On speaking to them, I discovered that around 80% of the delegates were not ready to deal with the new legalisation. Perhaps most worrying, there were still pockets of opinion that the GDPR was not their problem. “Has the situation improved drastically since then? Recent reports suggest quite the opposite.” According to the latest Global Forensic Data Analytics Survey, only a third of businesses have their plans in place to comply with the GDPR. It appears that businesses in Europe have embraced it more readily with 60% of those questioned reporting that they have a compliance plan in place. The Big Four firm said more work was needed to be done to improve readiness in other markets. A survey at the end of 2017 found that a third of directors had not heard of GDPR, while 4 in 10 were unaware of its affects on business.

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Charity

Rockinghorse Children’s Charity

10th Anniversary Sporting Lunch Rockinghorse Children’s Charity is back again this month, outlining the upcoming Best of British 10th Anniversary Lunch Overline, the South’s leading business telecoms and IT Charity supplier, has been announced as the new headline sponsor for popular charitable sporting lunch, Best of British. This year’s special guest speaker has also been revealed; England’s most capped footballer of all time Peter Shilton OBE, will be entertaining guests at the lunch. The goalkeeping legend of three World Cup Finals in 1982, 1986 and 1990, also won two European Cups during his time with Nottingham Forest. The lunch will take place on Friday 1 June at The Grand Hotel Brighton. Rockinghorse children’s charity is once again the beneficiary of the event, which is organised by Chief Executive, Ryan Heal. Best-known as the official fundraising arm of the Royal Alexandra Children’s Hospital (the Alex) in Brighton, the charity launched its ‘Sussex Giving for Sussex Children’ 50th anniversary appeal last year. During 2017 they raised £500,000 worth of funding to be split between 10 children’s centres and paediatric services across Sussex. Rockinghorse does not receive any government funding and relies on the generous support of individuals, community groups, companies and trusts. Announcing the partnership, Mr Heal, said, “In welcoming Overline as our new headline sponsor, I’d also like to publicly thank Mayo Wynne Baxter for seven years of incredible support of the event. I’m thrilled that Overline are on board as we get ready to celebrate the 10th anniversary of the Best of British lunch here in Brighton. Overline do so much within the local community to help others, and this is another example of their philanthropic outlook.” Jason Young, Director of Overline,

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added, “We’re extremely excited about getting involved with the Best of British sporting lunch as headline sponsor. We’ve always attended the event as guests and had a great time. When the opportunity arose to become the headline sponsor, we grasped it with both hands.” The event has raised hundreds of thousands of pounds for a variety of local charitable causes over the past decade. This year, funds raised on the day will be donated towards a brand-new X-ray imaging facility for the Trevor Mann Baby

Unit in Brighton, of which Rockinghorse is a vital supporter. Over 550 babies a year are admitted onto the unit, and some can require up to 30 x-rays during their stay. This equipment will prove vital in processing X-rays in real time at the cot side. A limited number of tables are still available for the lunch, priced at £750 for a table of 10. To book, email ryan.heal@rockinghorse.org.uk.

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www.sussexbusinessgroup.co.uk 11

Spending It

Mother’s Day

Gift Guide

Stuck for ideas of what to give the special woman in your life come 11th March?

Here are SBT’’s top Mother’s Day gift ideas she’s sure to love

Mothers Day Hen Package Make your way to London for the day where you’ll enjoy a luxurious pamper day at a lovely London spa – you’ll both be able to make use of the fantastic facilities and relax away from the hustle and bustle of everyday life. We’ll then send you off for an indulgent two-course meal that comes complete with a drink. This really is the perfect way to spend some quality time with your mum and make some unforgettable memories! £50 per person. www.henheaven.co.uk

Michael Kors Top Zip Tote This Multi-tasking Saffiano leather tote from Michael Kors is ideal for all your day-to-day essentials. DETAILS: black saffiano leather construction, gold logo hardware, adjustable twin top handles, exterior side compartments, top zip closure, logo lined interior, one zip & four open pockets on the inside. Dimensions: 39cm x 25cm x 11cm. £219. www.tessuti.co.uk

The Gin Lounge Create Your Own Gin for Two Discover the four official gin varieties, how your favourites are made, and the wonderful world of botanicals and how they are used. With your newfound knowledge, you’ll have the opportunity to create a gin of your very own. To make your experience extra-special, you’ll be able to take home your no doubt phenomenal gin for drinking, along with your course pack. £59. www.virginexperiencedays.co.uk

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Dear Rose Song For a Queen Eau De Parfum Dear Rose have created a new collection of fragrances dedicated to all women who are in search of the exceptional. The beautiful new collection honours women through their passion, desires and yearnings. £155. www.harrods.com

Spending It

Linen Fringe Throw Perfect for throwing over a sofa or on a bed for cooler nights. It is a stylish accent for a bedroom, living room or outdoors in the garden. Shown here in Charcoal. Available in Pale Grey and Chalk and Charcoal Brown. £110. www.thelinenworks.co.uk

Mothers Day Afternoon Tea at The Ritz London In appreciation to Mother’s across the country this Mothering Sunday, The Ritz has created a very special Afternoon Tea designed to pamper, indulge and spoil. Relax and enjoy a blissful afternoon together over a glass of Ritz Rose Champagne and an assortment of delicate finger sandwiches, mouthwatering French pastries and warm scones. £90 per person. www.theritzlondon.com

Mummy Loves Organics Essential Oil Reed Diffuser A wonderful hormone balancing reed diffuser, perfect for those challenging days during pregnancy or the first few weeks at home with your new baby. Using the beautiful essential oils of grapefruit, geranium and rosewood. £35. www.mummylovesorganics.com

Aubriet Amethyst Cushion A stunning satin cushion featuring gorgeous flowers and foliage with beautiful embroidered detailing. Coordinates with other Brewers Home products, such as the Aubriet wallpaper. £95. www.brewershome.co.uk

Jasmine, Lemongrass & Ginger Candle The invigorating fragrance opens with oriental lemongrass and ginger, balanced with an element of citrus and spice alongside the floral scent of jasmine and ruffled rose petals. This unique candle is set in gold lined glass to create a mesmerising hue and relaxing glow. £25. www.saramiller.london

Charles Conrad Rose Gold Mesh Watch Make sure she’s truly dressed to impress with this gleaming stainless steel timepiece presented in impressive rose gold plating. 19cm long Milanese strap with white analogue display and rose gold details. £199. www.charles-conrad.com

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Pensions & Investments in

2018

Brexit negotiations continue, Geopolitical tensions around the world continue. Donald Trump continues! But what does this mean for your pensions and investments? Oliver McDonald from IEP Financial explains

Not surprisingly, knowledge around pensions is on the Finance rise, due to Workplace pensions being introduced over the past few years, and the Pensions Freedom legislation in 2015 which arguably brought the biggest change to the pensions industry. Therefore, I felt a few words on what we can expect would help… A well invested pension or investment will be diversified across a range of assets including stocks and shares, property, bonds, commodities, alternative investments, and cash. These asset classes will also be spread across various different sectors and regions around the world. The global economy has enjoyed a fairly benign period where we have seen markets and investments rise in value. They are however, always susceptible to

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sentiment and the fear of the future as we have just seen with the global selloff where economic indicators pointed to higher inflation and the likelihood of interest rates rising more quickly. What can we expect for the rest of 2018? Well, for the UK, many economists are predicting ‘much of the same’. Much of the same uncertainty around Brexit negotiations and continued growth in the UK economy, albeit slow growth with the property sector remaining under pressure and inflation continues to hit 3% pa. The good news is there is upward pressure on wages now, so households may see wages increase. But don’t get too excited, The Bank of England may react to too much growth by making another interest rate hike later in 2018. In terms of the global economy, the UK forecasts look disappointing

with global growth increasing during 2017, and 2018 set to be much of the same continued good growth. Financial companies are expected to continue some growth in 2018 and as expected, tech companies are an exciting area. Ones to watch are Emerging Markets and the US Equity market, which has been inspired by the tax cuts announced by President Trump last December. As a guide, the US S&P 500 romped to a gain of 7.4% in the first 18 sessions of the year, which was the best opening to any year in history for that index. Japan is currently enjoying a moment in the sun, with the Japanese stock market rising strongly on the back of a stable political situation, economic growth and continued support from the Bank of Japan. Despite a generally positive outlook, risks still exist. A return of inflation, interest rate rises and a slowdown in China are some possible risks of 2018.

Tech Electric cars, Hyperloop, Artificial Intelligence, Blockchain. All very exciting, but all very new (and slightly scary if you ask me!) Many economists are expecting continued growth in technology companies around the world. After all, it is the future. However, the growth is not expected to be as high as in 2017. Blockchain technology that underpins Cryptocurrencies is certainly an industry disruptor and the concept has a host of other uses so certainly a sector to keep an eye on, but I would suggest from afar. Bitcoin “Ollie, I was thinking of cashing in my life savings and investing in Bitcoin, what’s your thoughts?” Yes, that’s a real enquiry I received in 2017. Being an unregulated product, and extremely volatile, I couldn’t possibly advise on Cryptocurrencies. But… As the rollercoaster ride of Bitcoin and other cryptocurrencies continues, many recreational investors have jumped on the bandwagon. Those jumping on towards the massive growth at the end of 2017, will have seen some 70% wiped off their investment. There is uncertainty with the cryptocurrency market with further regulatory pressures

Final Salary Pensions Those lucky enough to hold one have historically been advised to retain these so called gold-plated pensions. However, with the new flexibility rules on pensions being introduced in 2015, we have seen an increase in clients opting to transfer out of these ‘gold-plated’ pensions. Due to the way these values are calculated we have also seen many clients offered very attractive transfer values. Although there is expected to be further interest rate hikes (and therefore Gilt Yield increases), and therefore reducing transfer values, we believe transferring out of Defined-Benefit pensions will remain a hot topic and the correct route for some clients.

crystal balls and hindsight, there will always be surprises along the investment journey. The current market correction being one of these. Although the outlook remains generally positive, with most equity indexes at or around all-time highs there will be those that feel this is the right time in the cycle to slightly de-risk their investment portfolio. For others, with long term investment horizons, staying fully invested will be more attractive. Often a popular view, which I would agree with is ‘‘time IN the market, not market timing’ is what matters. Although there is plenty of opportunity, there are some risks approaching and returns are unlikely to be as high as previously seen. Maybe it’s time to proceed with caution? As always, with financial planning, investments should be tailored to your personal circumstances and receiving advice is key. Not having all your eggs in one basket and never being complacent remain crucial.

Final thoughts We’re currently over 9 years into one of the longest bull runs in history, causing investment returns to be above average in the past few years. Analysts believe the Bull has further to run, but inevitably, there will always be headwinds, and without

For an initial financial planning consultation with Oliver, please call the IEP Financial office on 01273 208813 or email oliver.mcdonald@iepfinancial.co.uk

being introduced. However, it’s an industry that everyone is talking about with plenty of excitement around further developments. It is highly speculative, and for the majority of investors not appropriate.

www.sussexbusinessgroup.co.uk 15

Education

Crawley & Gatwick Students to Become Role Models

For this month’s Education section, we’ve taken a different approach. Sussex Business Times has teamed up with LoveLocalJobs.com to talk about their ground-breaking initiative for young people, Be the Change

Students from secondary schools Educain Crawley and Gatwick learnt how tion to be role models for younger students as part of an on-going programme to improve their confidence and life chances. Students, aged between 13 and 14, are taking part in the inspirational Be the Change programme, which is happening for the second time Gatwick and Crawley after an extremely successful first year in 2016-17. Participants at the Be the Change

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‘Stepping Up Conference’ spent the morning learning the importance of leadership skills and working to support others, before being taken by surprise when they were joined by younger children from local primary schools for the afternoon session held at the Hilton London Gatwick Airport on Friday, January 12. Organised by LoveLocalJobs.com in partnership with Graham Moore of metamoorephosis, the programme has more than 40 volunteers from local businesses and the public sector acting as business guides helping young people

fulfil their potential and improve their life chances. It focuses on happiness, confidence, hope, relationships and employability by identifying and removing barriers to success, encouraging selfbelief and raising aspirations. Over the course of the school year the students work with the business volunteers at day long events, one-to-one mentoring sessions and workplace visits. This year’s programme would not be possible without support from this year’s sponsors: Arora Hotel, B&CE, Crawley Borough Council, Gatwick Airport (this year’s headline sponsors) Hilton London

Education

Gatwick Airport, NatWest and the Sussex Community NHS Foundation Trust. Graham, who led the delivery on the day said: “Our vision is for every young person to have raised hope and confidence, to have the chance to develop life skills and create positive cycles that will prepare them for life. Working with the younger children brings out the positive role model in our students. It promotes qualities such as leadership, team working and a sense of responsibility to those around them, especially younger and more vulnerable people. This activity also offers a great chance for the younger students to develop their confidence and experience of being around secondary school students in preparation for moving into higher education.”

The secondary schools involved in this year’s programme are: Ifield Community College, Hazelwick School, Holy Trinity Church of England Secondary School, The Gatwick School, Oriel High School, St Wilfrid’s Catholic School and Thomas Bennett Community College. The primary schools who took part in the Stepping Up activity are Gossops Green Primary and Waterfield Primary. Keely Willis, IAG Co-ordinator at Thomas Bennett Community College said: “This is the second time that we have taken part in the Stepping Up Conference which is a positive and inspiring day. I love to see the student’s faces when the primary school students arrive and how they wish to become their role models. It amazes me to see the changes the students are already making.” The idea for Be the Change came from Gary Peters, Founder of LoveLocalJobs.com. He said: “There was an incredible dynamic shift the moment the younger students entered the room and the activities were then led by the Year 9 students themselves. They really did ‘Step Up’ to support and lead the Year 5’s and 6’s which was fantastic to see. The Be the Change programme helps young people to recognise and build on their strengths and gives them

the tools and confidence to make the right decisions.” Patrick Heath Lay, CEO at supporting sponsor B&CE says: ‘‘I’m delighted that B&CE is able to give something back to the next generation that will have a positive and lasting impact. We’ve been operating in Crawley since 1963, and believe that being able to recognise, mentor and inspire young talent is crucial for the success and prosperity of our local community.’’ Ben Chubb, from NatWest said: “It was easily recognisable, and I was impressed with the changes and the journeys that many of the students had made already since the launch in November 2017. The students acknowledgement of a need to change, in attitude, behavior and recognising the impact of this was impressive. The best bit of the day for me was seeing these students suddenly have to switch from being the mentee, to the mentor. The surprise of having to support the Yr 5 & 6 students, instantly seemed to flick a switch in them, and they stepped up, inspiring and helping the younger students, demonstrating that they could be and are positive role models themselves to others. We are really proud to be supporting Be the Change, for the 2nd year as business guides.”

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Training

Have You Got Oomph?

This month we’ve introduced a brand new Training section. Sussex Business Times has teamed up with Scott Summers from The Skills Farm who here, explains how you can stand out from a crowd

Why do some people confidently speak Educaup in meetings and convey their tion suggestions & opinions with authority and ease, while others struggle to sound credible when expressing their point of view? What enables some people to feel able to discuss their ideas at meetings with senior leaders, while others feel out of their depth, inferior and often hold back from speaking? How do some people get listened to and taken seriously when they speak up about problems & potential solutions, while others get bogged down in detail, waffle and ultimately get overlooked? The answer, in large part, lies in their personal power. Think of someone you know who is able to command attention, speak with gravitas and is influential. Were they born with this innate ability to engage others

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and inspire people into action? Probably not. Personal power can be developed. One key aspect of personal power is Personal Authority. Interestingly, your ability to express your personal authority isn’t dependant on seniority. Your role or position is your ‘given’ authority. Personal authority is available to even the most junior member of staff. So if this is a learned skill, how can you develop more of it? There are two parts and each has two distinct benefits. Lets imagine you attend a meeting where others in the room are more senior or more experienced than you. Ultimately you want the leaders in the room to listen to you, take you seriously and view you as credible. Firstly, think about your past acheivements. Specifically focus on your… •

Knowledge: The things you know, your studies, research, analysis etc.

• • •

• •

•

Experience: The tasks, roles, projects you’ve worked on. Skills: The things that you are able to do. Track Record: The things that you have done that worked. The decisions you have made that were right. Reputation: The things that you are known for. The positive things people have said about you. Credentials: The awards you’ve won, the things your received recognition for and associations that you belong to. Network: The people who you know that others hold in high regard.

All these things are your personal authority and if you take a moment, you’ll realise that you have a huge amount of positive aspects from your past that you can reflect upon. The benefit of spending a few moments thinking about the above list before

speaking to more senior or experienced people, is that you give yourself a selfconfidence boost. Does focussing on your personal authority really help? You bet! Say to yourself, “I know what I’m talking about” or “I’ve done this before and it worked,” and feel your self-confidence click up a notch. Secondly, express your past acheivements. Here’s are some examples… • •

Knowledge: “I’ve analysed the data and the results tell me that…” or “an article I read recently shows that…” Experience: “In my experience, I’ve found that…”

• •

Track Record: “Last time I did this and it worked well, I…” Network: “I’ve seen Fred do it this way” or “I’ve discussed this with Fred and he agrees…” (where others hold Fred in high regard).

When you say these things aloud, others will subliminally think: “she really knows about this” or “he has experience of this” or “oh, she knows Fred!” Say these things all the time and you’ll be irritating. Drop sentences like these into your dialogue occasionally and watch your perceived confidence increase Finally two tips from me... Firstly, own it! This is your personal authority. Use

“I” language with confidence. Secondly, be succinct. You don’t have to share everything from your past - just the most relevant bit - and keep it short and simple. In fact, listen to those who have influence and you’ll hear them briefly expressing their personal authority once or twice in every conversation. Then, next time you want to express your idea, opinion or point of view, draw from your personal authority and notice how much more you are listened to, taken seriously and seen as credible. For any further information, please visit www.theskillsfarm.co.uk

Scott Summers, The Skills Farm

www.sussexbusinessgroup.co.uk 19

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What Changes will Reshape the World of Meetings and Events? Rohit Talwar, Steve Wells, Alexandra Whittington, April Koury and Helena Calle of Fast Future here explain the ways in which we can expect our traditional business events and meetings to change in the coming years

With technological change as well as societal shifts and Insight changing business priorities the meetings and events sector will be seeing some dramatic changes over the next few years. They raise a number of very interesting questions: How might the job roles in your organisation be impacted by some of the trends described? What might be some of the critical skills required to ensure a viable future for businesses in the meetings and conference sector? You might like to consider these and other questions as you read the following sample of what is already emerging. Amongst these are trends that could potentially reshape our meetings, conference and events within five years. 1. Smarter by Design – of artificial intelligence (AI) in the sector will expand quite rapidly. From designing

agendas, setting prices, and targeting potential attendees through to customer service chatbots, determining best fit locations, matchmaking people at events, and providing back-up content and fact checking of presentations, AI tools will become a feature across the entire industry value chain. In a very human business such as the events sector, it seems likely that AI will be used to free up time for value adding tasks rather than reduce headcounts. 2. Robot Realms – Events will make greater use of robots as mobile customer service assistants, kitchen staff, baristas, waiting staff, security guards, and porters. We’ll also see more robots featuring presentations and even delivering them. Within facilities we might see drones capturing videos of the sessions, transporting goods, and even moving people between sessions. 3. Silent Conferences - Participants will be able to tune in to every parallel

session via their personal devices and listen through their headphones from wherever they are in a venue. So, if the current session doesn’t appeal, you can simply switch to listen to or watch another parallel session another without leaving your seat. 4. Next Generation Meeting Scheduling - The intelligent assistants (IA) on our phone, or on the meeting app, will book appointments and meeting locations for us based on the types of people we say we want to meet. The IA will scan the attendee list, find the people who fit the criteria we’ve defined, and then contact their IA to request and set-up meetings. 5. Stress Centres - concerns over our mental wellbeing are rising across society and workplace stress is reaching epidemic levels in some sectors. Events will start to include facilities where participants can talk discretely to counsellors and therapists about their issues. 6. #metoo Charters - The meetings

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Insight

industry will take positive action in the wake of the harassment and assault cases made public across many sectors in 2017. Codes of conduct will appear covering behaviour at events, participants will be asked to sign these to confirm their adherence. Reporting of incidents will be made easier and more discreet, and offenders’ organizations will be notified immediately when such issues arise. 7. Integrated Events Apps - Users will not have to download individual APPs for each event, we will integrated systems emerge that present content for multiple events – these may even become standard features on many smartphones. App developers will create more cohesive systems that merge the information and presentations all the different events that sign up to use them. Users will have the opportunity to browse for the most interesting and useful information across a range of events and conferences – perhaps making micro-payments to access content for the events they didn’t attend.

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8. Circular Economies and Zero Waste - The meetings and conference industry will come under growing pressure and take greater action to alleviate food, energy, and water waste. Scientific studies have shown that the earth’s ecosystems are weakening due to inefficiencies in current economic structures and distribution systems. So, for example, millions go hungry while

fresh food is routinely discarded. Events and meetings that put into practice the principles of circular economies and zero waste, philosophies that encourage reuse and discourage overconsumption, might have a powerful role to play in the future where natural resources, even food, could be in short supply. 9. Enhanced-Friendly – People are beginning to pursue a range

Insight

of brain and body enhancements – chemical, genetic, physical, and electronic. From nootropic attention stimulating drugs and supplements through to body strengthening exoskeletons, and genetic modification, the sci-fi notion of “bodyhacking” is becoming a reality. Event planners will increasingly need to consider the needs of these enhanced visitors. As biohacking and bionics go from fringe to mainstream, how will meeting planners adapt to dealing with customers, colleagues, and vendors who are partially enhanced? Within the next five years, various forms of biotech implants could become more normalised, giving some individuals superhuman hearing, vision, or memory. As the sensory spectrum is expanded, will meetings be expected to accommodate the needs of the enhanced human? 10. Paradise Unplugged – Some meetings will be elevated to a luxury experience by adopting technologyfree policies that demand unplugging, disconnecting, powering down, and

“off-gridding” for all participants. Events will set a tone of intimacy and authenticity by discarding the free wi-fi and discouraging conference hashtags, for example. The venues would provide a facility at check in where participants can drop off their devices for the day and unplug, putting a total focus on the experience at hand. In the UK of course, we also have the uncertainly of Brexit to contend with. If nothing else this may mean growing demand for events which help suppliers from and to the UK understand the latest picture and implications for their sector. For the meetings industry, the key here will be the ability to organise and promote relatively short, high quality, sectorspecific events at speed. The next five years could see more dramatic change taking place in the meetings sector than we have seen since its emergence. A powerful combination of economic, social, technological, and environmental

factors will create new opportunities and challenges and force the sector to undertake a fundamental rethink of literally every aspect of what it does. If you work in the meetings sector will your organisation act quickly to be ahead of the curve? Will you use these impending changes as an opportunity to innovate in advance of the competition? The alternative will be to wait until changed is forced by individual customers and overall competitive pressures. ABOUT THE AUTHORS Rohit Talwar, Steve Wells, Alexandra Whittington, Helena Calle, and April Koury are from Fast Future which publishes books from future thinkers around the world exploring how developments such as AI, robotics and disruptive thinking could impact individuals, society and business and create new trillion-dollar sectors. Two new books from Fast Future are: ‘Beyond Genuine Stupidity - Ensuring AI Serves Humanity’, and ‘The Future Reinvented: Reimagining Life, Society, and Business’. www.fastfuture.com

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Six Steps to Starting a Paralegal Business Ever thought about starting up your own paralegal business? Well this one’s for you. Amanda Hamilton from the National Association of Licensed Paralegals explains the six main steps to a successful paralegal startup Ever dreamt of working in the law? Then now is a good Finance time to consider setting up in business as a paralegal, as more and more people are turning to paralegals to help them with a variety of legal issues. However, before you do so, here are some dos and don’ts.

Paralegals are not statutorily regulated and therefore you may come up against people who tell you that anyone can call him/herself a ‘Paralegal’ and it is not necessary to gain any training or qualification to carry out paralegal services. This is technically true, but in practice,

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it’s not accurate; remember that you are up against a mountain of competitors who will probably be far more qualified than you. Also, bear in mind that you will be handling delicate legal matters for your clients and therefore you will have to consider the possible consequences if something were to go wrong. Gaining knowledge of academic Law and practice is essential to give you and your client, confidence. So the very first thing you need to do is gain a paralegal or legal qualification or at the very least get some paralegal training and then, as much experience as possible. This does not have to be with a solicitor or barrister, because nowadays you can gain the relevant legal experience by working in a variety

of different employment environments. Examples could be: local authorities, national health service, charities, housing associations, HMRC, Crown Prosecution Service and company in-house legal departments.

Once you have gained some knowledge of law and legal procedure and have gained three or more years’ relevant legal experience, you need to decide whether you wish to specialise in one area of law or would like to be a general practitioner. Clearly, you must have gained relevant legal experience in all these areas first. For example, you may have worked in a human resource department of a company and have studied Employment Law – this then may well be the area of law in which you wish to practise.

Remember that your clients are consumers of legal services. They want to know that the person offering legal assistance is qualified and competent to do so. It would also help if you were a member of a membership body such as NALP which has been a Paralegal organization for thirty years and is well established in the legal sector. Membership of such a body will give you kudos and confidence and will, more importantly give your potential client confidence that you know what you are doing. Membership is also confirmation that you have been vetted by the organisation and have to abide by its rules, and can be sanctioned if something goes wrong. Licence to Practise: being a member of NALP entitles you, subject to the requisite qualifications and/or experience and fulfillment of eligibility criteria, to apply for a Licence to Practise in the areas of law in which you can provide evidence of experience. Again, this means that NALP has done its due diligence on you and thoroughly vetted you and your credentials. Eligibility Criteria to gain a Licence to Practise... Qualifications: You must have a minimum

Legal Level 3 qualification and a minimum of three years’ experience. Experience only: You may not have qualifications but can provide evidence of a minimum of five years’ experience. Professional Indemnity Insurance (PII): Covering you for the work that you do.

You must ensure that there is no inference in any marketing for your business, whether via a website of Facebook Page, that you are a solicitor or barrister. This is what is known as ‘Holding Out’ and is illegal. So, in all your marketing you have to make it clear that you are a paralegal and not a solicitor or barrister. Even if you do not mention this specifically, you may be held accountable if consumers can make an assumption.

You must also be very much aware that there are certain activities you are unable to perform. You must know these ‘reserved activities’ (as defined by S12 of The Legal Services Act 2007) back to front and ensure that you do not undertake such activities, making it clear in any contract for services with your client, what this means, and what these activities are. For example, you cannot buy and sell property for a client.

This requires the services of a solicitor or licensed conveyancer who is regulated through the Council for Licensed Conveyancers (CLC) Apart from the ‘reserved activities’, you can operate in much the same way as a solicitor, e.g. you can operate as a paralegal firm and have partners.

Sole practitioner, partnership or company? This is entirely up to you, but whatever you choose it’s important to understand the responsibilities and legal duties of each. For example, if you are a company you need to submit company accounts each year. As a sole practitioner, you would need to submit your annual tax return each year and be subject to income tax on your earnings. It is recommended that you get independent financial advice when starting a new business. Setting up your own Paralegal practice can be very rewarding – but do make sure you follow the advice above to give both your clients and yourself the expertise, confidence and protection that you and they deserve. www.nationalparalegal.co.uk

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Insight

Owed Money? How to Deal with it Yourself Without Engaging a Solicitor It’s a known fact that legal representatives are expensive, and most people would want to do anything possible to avoid the costs. Amanda Hamilton from the National Association of Licensed Paralegals continues, in these pages explaining the ways in which to go about settling money owed to you without involving a solicitor

Whether you work for yourself or run a small business, the most difficult thing Insight to manage is cash flow. So, what can you do if you are owed money and the person is ignoring all your phone calls and letters? Firstly, don’t panic! If the amount of money owed is small enough you can deal with it yourself without employing the services of a solicitor. The ‘Small Claims Court’ which is part

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of the County Court was originally created to enable a lay-person (someone who is not legally qualified) to take another individual to court. The maximum amount of a claim that you can deal with yourself in the Small Claims Court is £10,000. It’s important however, before you take someone to court, to consider the likely costs: • There is small fee to file the claim, the amount depends on the amount of money you are owed and therefore claiming for. The fees start at £25. • But what happens if the ‘Defendant’ (the person owing the money)

decides not to pay or defends the action? What do you do? Well, if you decide to pursue the individual, it will most certainly incur further costs. If it gets to a hearing, then hearing fees need to be paid (anything from £25 - £410 if you issue proceedings online – slightly more if you issue in paper form). If the case goes beyond this then you may have to apply for judgment against the Defendant and possibly enforce the judgment using the help of a bailiff – incurring further fees.

Insight

Therefore, think very carefully about possible costs before taking the court action step. If you do decide to proceed, then the first thing you need to do is to write the other party a letter clarifying why they owe you money and that you are thinking of taking court action if the amount owed is not paid by a certain date (state the date clearly). All the necessary evidence must be provided to the other party with the letter even though you know that they have the facts already. Writing a letter before taking any action is a very important part of the process and fulfills what is known as the ‘protocol’. Without having done so, you may jeopardise your case if it does end up in court. As stated, this is not a free service as there is a claim fee to pay that is dependent on the amount of the claim. However, if you decide, for whatever reason not to take court action - there is an alternative to consider, and that is mediation. This provides individuals and businesses with a low-cost method of resolving a legal dispute without the need to go to court. Again, there is usually a

fixed hourly fee to pay by both parties. If going to court is your intended action, then after you have sent the ‘protocol’ letter and the time limit for payment has passed, you will need to fill in a form either online or by downloading and printing it. The form is known as a Claim Form N1. You then send the completed form the County Court Money Claims Centre in Salford and pay the court fee. What happens next depends on whether the ‘Defendant’ (the person owing the money) agrees to pay the amount or refuses to pay or ignores the whole thing! The Defendant has 14 days to respond, after which time, if there is no response, you may decide to issue a county court judgment (commonly known as a CCJ) against the Defendant. This, in itself, has quite serious consequences for the Defendant because a copy of all CCJs go to a public company and may affect any credit search made against the Defendant’s name – a good and useful tool to add into any pre-action protocol letter that you send. Once you have the judgement the

Defendant may still choose to ignore you and not pay – in which case you’ll need to consider enforcing the Judgement – for example, engaging the services of a bailiff to seize property to cover the amount you are owed. You can action the entire process above without the help of a solicitor. However, if you feel you do need a bit of extra advice or support then consider using a Paralegal. Paralegals are less costly than a solicitor and can help you in exactly the same way as a solicitor would. Check that your chosen Paralegal is registered with a membership body like NALP, and holds the relevant Paralegal qualifications and insurance. ABOUT THE AUTHOR Amanda Hamilton is Chief Executive of the National Association of Licenced Paralegals (NALP), a non-profit Membership Body and the only Paralegal body that is recognised as an awarding organisation by Ofqual. www.nationalparalegals.co.uk

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ACUMEN BUSINESS CONVENTION

Convention Time... The Future is Coming!

The time for the ACUMEN BUSINESS CONVENTION 2018 has come with only a few weeks to go before the big day...

This year has a spectacular line up planned to inspire and revolutionise the way you think. Keeping on the pulse of current and future business trends, you will get a fascinating insight into the future of your business. Every year most delegates have secured their tickets by the end of February and each year the event is sold out. With only limited places available at the large hall of the Grand Hotel, make sure you secure your ticket today by visiting the Acumen website on www. acumenbusinesslaw.co.uk and clicking on the ‘Conventions’ tab. The event will be held on the 9th May at The Grand Hotel, Brighton from 12pm and the packed programme starts off with a sumptuous sit down lunch with wine. As ever there is an unmissable Speaker line up, choice of Link & Learn sessions and masses of quality networking

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opportunities throughout the day with lots of surprises too! Speakers this year feature Holly Tucker Founder of Not on the High Street who will share her journey through big and small business, how she did it once, and what inspired her to do it again. Mark Stevenson is the ‘reluctant futurist’ and award-winning author of the best-selling ‘An Optimist’s Tour of the Future’ and ‘We Do Things Differently’. Mark, who is an expert on global trends and innovation, will give us a whirlwind insight on the next 20 years and how it will affect our businesses. Also Tim Leberecht, a Futurist and Humanist and Co-founder of The Business Romantic Society, will argue that we are entering a new romantic era in response to big data and hyper-connectivity. Penina Shepherd best selling Author and Founder of ACUMEN BUSINESS LAW will share her thoughts on the importance of brand, its

future and the emotional experience it entails. The ACUMEN BUSINESS CONVENTION has become a must attend event for the movers and shakers of the business world of the South. It is now recognised as the most prestigious and professional business conference south of London. Besides knowledge, inspiration and the latest business trends, it provides you with the perfect platform to endorse your business in front of leaders and decision makers of established businesses. With the programme line up exceeding itself year on year and attendance increasingly in demand, it’s definitely the place to be! The opportunity to hear insightful speakers, utilise invaluable learning sessions, make contacts that really matter among 300 decision makers and be excited, enthralled and entertained throughout can only happen here.

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LinkedIn Business Building

Celebrating 35 Years in Property

This month’s cover feature focus is on Phil Graves, Founder and Director of the well-known, Sussex-based independent property practice, Graves Jenkins. SBT took time out to speak to Phil about his career journey Phil Graves, Director at Graves Jenkins, celebrated 35 years Cover in the property Feature industry on Valentines Day and we couldn’t miss the opportunity to interview someone who has helped shape the city landscape and influenced the property world throughout Sussex. Sussex Business Times caught up with Phil at the popular Bill’s restaurant, opposite his city centre office. “I started at Stiles Horton Ledger (now SHW) on Valentines Day 1983 on the first floor office which is now Al Duomo Pizzeria. Although it was a relatively small team, it was a very busy office and there were some quality agents and surveyors there under the stewardship of Robert Stiles. It became a bit of a breeding

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ground for many prominent figures in the industry for the region,” commented Phil. “I was made a Director aged 23, the youngest in the firm’s history and had an immediate passion for the property industry. However, I became a little disillusioned after the firm sold out to the Alliance & Leicester. Although financially rewarding, I simply didn’t have the same job satisfaction working for a faceless Building Society. I wasn’t sharing an office any longer with the decision makers.” So, in 1991 Graves & Company was born, albeit there wasn’t much company at the time. Phil shared an office in Portslade Old Village with a property colleague, but was a one man band. “It was certainly a culture shock and I used to arrange all of my viewings on a Wednesday afternoon because that was the day my now-late father, who did all of my bookkeeping, came in to cover

the phones. It still makes me smile now. I borrowed some money off my parents to start the business, thinking I would pay them back (according to my business plan) in nine months. It didn’t quite work out that way as I actually had to ask for some more. Cash flow was pretty tight in those days, but it was a great feeling when I took them both out for dinner some months later and paid the entire amount back.” An early lesson and to which every fledgling business can relate. A year later Graves & Company teamed up with Richard Jenkins Associates, another senior figure at SHL and Graves Jenkins was formed. “It was a natural partnership as ‘Jenks’ covered a different discipline, but there was an obvious crossover for clients. It took off straight away and when the first cheque came in, rather than simply

Cover Feature splitting it 50/50, we ended up flicking a coin for £100 a time so that we could remember the occasion – I ended up four to three and a strong bond was made from that day. Two years later, we expanded the business further by bringing in Chris Halls, who ran a sizeable management portfolio and who is still Co-Director at Graves Jenkins to this day. We started to establish a business that could look after the needs of anyone involved in property. A real multi-disciplined practice with a range of clients who can benefit from the expertise in each area. This is very much our ethos today.” Not satisfied in making a big impact in the city of Brighton, GJ then opened an office in Crawley in 1997, with some more ex SHL employees, in the form of Neil Cooper and David Bessant. A trend was beginning to be set. “We all worked together previously and they had both forged careers in London, working for large practices, but still lived in the area and had ambitions to have a greater say in the running of a business. We therefore opened GJ in Crawley and were able to offer the same range of specialist property services for the town and wider area covering Mid

Sussex and Surrey.” It was in 2001 however, that the business suffered a big setback when Richard Jenkins sadly passed away. “It was devastating at the time, as not only had I lost my partner in business, but a close friend. Chris and I had to regroup and plan for the future without him, but we never considered renaming the practice as a mark of respect for what he had done. I’m sure he would have liked the way the business has grown.” By then Graves Jenkins had established itself as one of the leading property advisory practices in the region, offering the core traditional values of the industry, but with a modern twist. “We have modernised our logo and brand appearance over the years, updated the offices to create the right environment and have attempted to hire the right staff for the right positions. We are now up to over 30 staff members in the two offices and are still seeking more key members for certain positions. It is always a difficult challenge to try to create a culture that works for everyone, but we do have a high staff retention rate and some have been working with us for over 15 years, so we must be doing something right.”

The ethos of the firm is on the wall of the offices

The acquisition of the long-established firm, ML Surveyors, last year is the most recent addition, which strengthens the valuation team and brings in an additional service of building surveying. The Sussex and Surrey region remain the company’s main focus, but the professional services stretch to the Isle of Wight, Kent, Hampshire and South London. Very few firms seem to be able to offer the same depth of knowledge in so many sectors and covering such an area. “We steered clear of residential sales and lettings for a long time as none of us had been in that market, but we were being offered the work from existing clients, so we decided to take the plunge. For about twelve years we offered a traditional estate agency service and did well, but with the advent of the Rightmove property portal, estate agency was to be revolutionised, so we changed with it. Everything is more visual and online now. The residential side excites me as we are beginning to build a reputation for solid performance and advice. We were recently appointed on the former Astoria cinema site in Brighton, which will shortly be demolished and replaced by a strong design-led building, and we will be

Phil’s Presidency Year in 2010

www.sussexbusinessgroup.co.uk 31

Cover Feature

For the complete property service.

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offering 71 exclusive private apartments with a high range of facilities, which could include a gym, a cinema room, secure bike storage, open plan study areas and more. We have a number of client schemes either going through planning, being built or about to be released and we could have approaching two hundred units for sale very soon. Many high street agents have moulded themselves into one look, so you have to be different and I feel our USP is the full understanding of the development process and the advice we can provide. Developers agents, if you like.” Phil talks with so much enthusiasm, it becomes infectious and it is a trait in most successful business personalities. When asked about any recent headline deals to report, Phil reeled off plenty, including bringing The Ivy restaurant to the Brighton Lanes, acquiring a multi million pound shopping centre for Wealden District Council, acquiring a major Bank investment for a private property company and bringing together a number of student developments to the city, which will house almost 1,400 students and should take some of the pressure off HMO’s and family homes. Such is Phil’s passion for the city, having spent his entire life both living and working in Brighton, he has also been involved in two other high profile cases, namely the football club and Saltdean Lido. “I was asked to assist in brokering a deal to remove Bill Archer and David Bellotti from Brighton & Hove Albion FC. It was at the time that the club were in dire straits and I acted for Liam Brady, who himself was fronting the proposal for an unnamed party. We managed to get a 12 month extension on the Goldstone Ground and eventually the directors walked. Little did I even know at the time that it was Dick Knight who wanted to invest and the rest is history. I was once removed from a meeting when Archer and I became a little heated during discussions when I wouldn’t name my client - the irony was that I didn’t know myself at the time. I also purchased the long leasehold interest on Saltdean Lido with a partner back in 1995 and managed to save the pool from being concreted over by the Council. I lived in Saltdean at the time and having learnt to swim in the pool and wanted my two young sons to do the same, I thought it was outrageous

Cover Feature

that the Council wanted to close the facility. We acquired the site, built the family pub, reinvested the money into the refurbishment and reopened the facility. We sold it in 1999, but its great to see it attracting Lottery Funding now to secure a long term future as a community pool.” The company also acts on behalf of a number of other high profile sports and leisure related businesses, including Sussex Cricket Club and a few golf clubs. “It’s all about increasing revenue outside of the main trading seasons. In the case of the cricket club, I sit on the Estates Committee and we are always looking at ways of working the site and facilities to generate income outside of the cricket itself.” Sussex seems to be always at the heart of the company activity and Phil stresses the need to invest in the county with all professional and trade services to ‘keep the wheels turning’. This also includes his commitment to fundraising and his legendary charity golf day, in association with The Argus Appeal, which he has organised for many years, culminating in raising over £100,000 for good causes. The Rockinghorse appeal also receive a donation for every new property instruction received. Ryan Heal, CEO at Rockinghorse added: “Although Phil is very well-known in local business circles, his charitable work deserves a special mention. We have benefitted hugely from his

generosity. He is always willing to attend fundraising events and he contributes generously. We are incredibly grateful for his charitable efforts.” The company also regulate themselves through being members of the RICS and the Brighton & Hove Estate Agents Association (BHEAA), with Phil being appointed as President in 2010. They are also co-hosts of Construction Voice, a quarterly property and construction seminar for the decision makers in the industry, alongside the Brighton Chamber of Commerce. In addition, Phil is an Executive member of the Brighton & Hove Economic Partnership, which works with stakeholders in devising the economic strategy for the city. “I am very proud to have been President of the association, an honour which I took very seriously. It is very gratifying to be recognised by your peers. As a company, we try to integrate into the business community and to stimulate positive economic activity in the industry. GJ has a philosophy of working as a team and I have been lucky to have some co-directors whom I respect and enjoy working with. We are also committed to succession planning and graduate training to provide further employment opportunities. It’s been an incredible journey. At one stage I knew every client and every property instruction, but with the working volume now, it is impossible for me to be

personally involved, and although I am pretty hands on, I am happy to rely on the capable team around me. We could not have expanded without the loyalty of some long standing clients and some of them have been with us since the start. And for the future? I still enjoy doing deals and don’t ever see that changing.” For any further information, please visit www.gravesjenkins.com

“Phil has worked with the cricket club for a number of years now and provides invaluable advice as we continue to invest in projects to give us a non matchday revenue. This has grown significantly in recent years and we are grateful for his experience and professionalism as we look to the future.” Rob Andrew, CEO at Sussex Cricket

www.sussexbusinessgroup.co.uk 33

Health & Wellbeing

The Importance of a Healthy Workplace

Coast to Coast Direct’s Accounts Director, Matthew Stanley returns to SBT’s pages again this month. Here in these pages, he outlines the four key areas employers should consider in order to maintain a healthy workplace for employees

We all know that health and wellbeing Health & are vital aspects to Wellbeing our everyday lives, but what impact does it have on the workplace and how can we ensure our offices encourage a healthy and happy workforce? Research has shown that organisations with effective Health and Wellbeing programs outperform their competitors – and as we’ll see, it doesn’t always have

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to cost money to make it work. Workplace wellbeing is a mix of several factors that includes the physical workplace we spend our time in along with the social and psychological aspects of our working lives, as well as the relationships we have with our colleagues and managers. The Government has long tried to tackle the issue of the poor working environment and the impact it can have not only on the employee’s lives, but also on the organisation through lost

working days and decreased productivity. Research by the London School of Economics showed that work came 2nd in a list of the 40 activities that make people unhappy, and in 2015 around 17 million working days were lost through employee absence, costing the economy at least £2.4 billion. As well as this, if employees are feeling unfairly treated, disrespected or undervalued, they are more likely to become demotivated, unhappy and will eventually leave the organisation.

Matthew Stanley, Coast to Coast

So what practical steps can employers take to improve their employees experience at work and avoid the pitfalls outlined above? Research from a 2016 Report from the online consultancy ‘A Great Place To Work’ identifies 4 key areas: Values-Aligned and Ethical Behaviour Values help to shape an organisation’s culture and if the fit between the organisation and its employees is weak or non-existent it can affect their sense of belonging. Management who’s actions match their words and who deliver on their promises will help to build trust and respect amongst their workforce and vastly improve job satisfaction and foster wellbeing. Teamwork By encouraging teamwork amongst your employees, you can help them to build relationships and bonds between each other and encourage a sense of belonging. Teamwork can also help to

get tasks done more efficiently which can help to reduce workload and work stress. Work Environment Simple things such as having the right tools and equipment to do your job removes everyday irritations and barriers to doing the job properly. And this extends all the way to having nice offices with good facilities where staff can enjoy spending their time. Practical steps that employers can take to improve their office’s environment include having up to date IT and equipment, the correct office furniture for staff (posture seating, correct desking – each member of staff is different so may have different needs), a clean office, a nice range of free catering facilities, social areas where staff can relax and the odd staff social where employees are encouraged to let their hair down and engage with those they might not mix with in their day-to-day routine. Recognition Lack of recognition is a common problem

– from not thanking staff for a good job to not taking an interest in them as people. Showing simple, but sincere recognition costs nothing but can have a massive impact on feelings of worth and wellbeing. In summary, organisations with positive cultures and high levels of wellbeing benefit from better attraction and retention of staff, lower levels of absenteeism, higher engagement levels and better performance. Many of the steps we can take to improve our office’s environment cost nothing and require, but if your company or office needs any advice or help in some of the more practical things you can do to boost wellbeing, then talk us about the products and services we can provide to help. This article is based on the findings from previous report from the 2016 Great Place To Work report. For any further information, please visit www.greatplacetowork.co.uk

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Brighton Racecourse: More than a Racecourse Brighton Racecourse is one of the most exciting, vibrant, tracks in the South of England and with its fantastic location; the seaside course is perfect for a great day out with corporate clients, friends or family

Brightonâ&#x20AC;&#x2122;s Brighton racecourse is a local icon that must Racebe experienced. course Established in 1783, it has been standing on Whitehawk Hill overlooking Brighton for 235 years. There are references to races taking place before 1713, but the first official race meeting at Brighton was held in

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1783. The Prince of Wales (later George IV) attended the next year, liked it, and returned with his entourage of high-living, big-betting aristocratic friends. They raced their own horses at Brighton and this helped the racecourse and the town to thrive. Legend has it that when larking around on the downs on horseback they jumped some hurdles that were used for keeping sheep in pens and thereby invented the concept of hurdle races!

On a bright blue sky day the views over the racecourse and out to sea are breathtaking and the excitement of the thunder of hooves creates such a high. While Brighton Racecourse hosts fantastic local racedays during the spring and summer months starting on the 24th April, which are perfect for a corporate hospitality day out, it is also is the ideal venue location whether youâ&#x20AC;&#x2122;re organising a conference for 10 delegates, a sit down

dinner for 400 guests or a festival for 5000, the venue offers excellent value and complete flexibility for a wide range of events. “We have a number of versatile suites and boxes to choose from, along with picnic lawns and ample outside space, all of which provide stunning views across the Sussex countryside and English Coastline - a wonderful backdrop to use for any event” said Lisa Duncan, Commercial Manager “The energy and atmosphere that comes from the venues sporting roots, injects life into any event and leaves guests with an enjoyable and memorable experience long after they leave.” Brighton Racecourse has a calendar full of a variety of events in 2018. The most notable event taking place is the large music event featuring ORBITAL

playing hopefully on a balmy summer eve on the 29th June with FAITHLESS and SYSTEM 7 as support acts. This is a big event and will attract many from all parts of the country to see this epic line-up. Ticket prices start at £39.50 with options to upgrade to VIP tickets or hospitality tickets which include a private hospitality suite, VIP viewing area, gourmet grazing platters and house beers, wine, and spirits. Other events at the Racecourse include:- Love Fairs Antiques, Vintage and Collectables Fairs, Sussex CAMRA Beer and Cider Festival, Circus Zyair, Jukebox and Retro Fair, The Colour Obstacle Rush on the 12th May Action Challenge, South Coast Mighty Hike and Trailwalker. The Racecourse also hosts a Record Fair, a Boden Clothing Sale, Brighton Business Expo taking place

on the 11th Oct and of course Firework Night in Nov to name just a few. “As you can see we host all kind of events here at Brighton Racecourse. With excellent transport links, free car parking holding up to 700 cars and fantastic inhouse catering, with a chef that delivers a wide range of dining options to suit all needs, means Brighton Racecourse delivers high quality public events that other venues in the area cannot match”. It is worth checking out the new Brighton racecourse website to discover more and downloading their event brochure to give you more in-depth view of each of the suites and spaces available to hire. For any further information, please visit www.brighton-racecourse.co.uk

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Silverback Studios

What Gives your Brand Edge Over Competitors? What are the vital ingredients for a brand to get winning results? What gives them the edge over competitors and makes them stand the test of time? Cue Silverback Studios!

In our articles over the past 6 months (see back copies), Advertorial we have talked about some of the aspects that we believe make a successful brand. These days, it is more important than ever that brands are top of mind. With less time and more choice the only thing that really matters is leaving a memorable impression. How do we do this? What’s your why? Firstly, you need to know your brand’s reason for being. Are you offering something unique, appealing and different to other brands? Consumers are much more likely to engage with the brands that they find interesting or that do something a bit different. Try to break the sector rules, create a buzz and get your customers telling their friends about you. Building brand consistency. A clear, consistent brand promotes trust, respect and credibility. Be clear about your values and how you deliver them across all aspects of your business; from your visual style, messaging and tone of voice, through to the way you interact with your staff and your customers. Great relationships get best results. This works on several levels, by building solid relationships with your customers, suppliers and staff alike, you are strengthening your brand and ensuring its success. Successful brands get to know their target audience and engage with them on a personal level. We all find something that appeals to us, something that makes us feel good – you need to find this soft spot. Make sure your vision is clear to both suppliers and staff, being transparent creates great relationships. Build a healthy internal culture. It is crucial that your staff understand, respect and embody your brand values, which in turn will help with staff retention and attracting the right kind of people to the company. Long term, your employee satisfaction will improve customer experience and deliver the best service and results possible.

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A bit about Silverback Studios As a full service design agency we pride ourselves on being able to cater to all your brand’s requirements; from brand strategy, naming and logo design to guidelines, print, website design and digital media.

Malcolm Gilbertson Founder & Creative Director Silverback Studios

“ Our broad and varied experience creates a unique approach that our clients love! We build long lasting client relationships, getting the best results, together.”

We bring together an eclectic mix of specialists from varied business backgrounds – designers, strategists, marketeers – with broad experience in different sectors. We believe this makes us unique within the agency world. We are inquisitive, rigorous but adaptable in our approach; we get under the skin of the brand, listen to what you need and bring fresh thinking to your brand to help you get the best results.

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CLEANING SERVICES Fresh Cleaning Services are a Sussex based, family owned commercial and domestic cleaning company. Fresh Cleaning has been established for over 10 years. We pride ourselves on offering a personal touch to each individual client. Our staff are fully trained and achieve high standards which we expect and maintain for our clients.

WHAT WE OFFER: • Office Cleaning • Stripping and resealing floors • Carpet Cleaning • Consumables provided • Free estimates and advice • Driveways, patios and flagstone jet washed • Washroom services • Fully insured • Competitive rates • Testimonies available • Initial ‘spring clean’ to all new contracts • Visits from management to client sites

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A Palace Fit for the Romans, and Everyone in Sussex

“

Cobb Digital’s Managing Director, James Dempster returns this month for the second of his historical Sussex columns In part two of my historical Sussex focus, I’m really excited to write about one of my favourite attractions. There are loads of reasons to fall in love with Fishbourne Roman Palace, with plenty to see all year round. We’ve all done it, started digging a trench for a water main and accidentally uncovered a site that started life as a Roman military base. Nope, guess not. But that’s how this glorious palace came back to life in 1960. We have a lot to be proud of in Sussex, but I would wager that most people wouldn’t know that it’s home to the largest residential Roman building in Britain. Add that to your pub quiz repertoire! One hundred years after Julius Caesar “invaded” Britain, and only 30 years after the more successful invasion of Claudius, Fishbourne Roman Palace was constructed just outside the important Roman city of Chichester. Whilst the location started life as a base during the Roman invasion, it quickly became an expansive palace. There were an estimated 100 rooms, with nearly all of them home to contemporary 1st century mosaics. Although the first resident’s purpose is still debated (I like to believe it was a summer house for Claudius) it was clearly designed for someone of great importance. Just like how buying a house now uncovers all kinds of design faux pas,

the Romans of the second and third centuries that occupied the palace, clearly felt the same about their first century ancestors. For us now, there is a preference for subbing out garish 70s wallpaper for modern clean lines. Second century inhabitants felt similarly about geometric monochromatic designs, swapping them for much more illustrative and ostentatious pieces. One of the hugely impressive features of this large palace is the quality of the surviving mosaic floors, with many of them dating to the period of initial construction. In fact, it is the UK’s largest collection of mosaics. The sheer size of the existing mosaics are impressive, but it is worth spending time to really focus on the detail of each one. A highlight (albeit coming in the later date of 160 AD) is “Cupid on a Dolphin.” Although over time, there has been a natural dulling in colour, none of the initial magnificence is lost and the skill of the artist is clearly demonstrated. There are also fantastic depictions of Medusa, flowers and other illustrative wonders. As well as the impressive palace, the grounds are also excellent for exploration. One of the reasons that I love this attraction so much its the attention to detail in its restoration. The garden is a great example of this. The box hedging, fruit trees and herbs and vegetable plot is representative of how the gardens would have looked whilst being used in

Roman Britain. You don’t have to be a budding Titchmarsh to enjoy this section, particularly if the sun is out! Although the initial residents of Fishbourne Roman Villa are still debated, its end is not. Unfortunately, fire ravaged it in the late 3rd century AD, leaving it in ruins. That didn’t stop squatters moving in years later and I like to imagine the fun these Roman-British people must have had living amongst mosaics, destroyed columns and beautiful gardens. So, whether you want to see how a Sussex Roman would have cultivated herbs, imagine yourself enjoying under floor heating almost two thousand years ago or wonder at the skill involved in creating a mosaic that is still beautiful today – head over to Fishbourne Roman Palace.

”

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Working Lunch:

Cin Cin

Sussex Business Times’ Managing Director, Sam Thomas entered the world of Italian style tapas for this months restaurant review at the fabulous Cin Cin in Vine Street

Since taking over SBT I have been keen to Lunch offer our readers the opportunity to review Review restaurants from across Sussex, so we can get the opinion of various business owners and what they think of a particular venue. However being a massive foody as I am, and my love for Italian cuisine and indeed all things Italian, I could not resist reviewing this month’s restaurant Cin Cin myself. Situated on Vine Street in Brighton’s famous North Laines, a client and I visited Cin Cin for lunch. The quaint Italian Bar & Kitchen offers food lovers a different style of dining. It’s the intimate counter dining setting that I am personally a fan of, and have enjoyed at various restaurants such as Barrafina in London’s Soho and 64 Degrees in Brighton. Being able see the food prepared in front you whilst chatting

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to the chef whilst they are cooking creates a great experience. We arrived at 1pm and the restaurant was fully booked, which is always a good sign especially as this was a Tuesday afternoon in mid-February. We were greeted with a friendly welcome by the manager Fabrizio who explained he would be looking after us and took us through the menu. A simple menu which was made up of antipasti, small plates and a selection of handmade pasta dishes. We decided to go for a sharing board with a mix of fine Italian cheeses and cold meats, accompanied by a fantastic Sicilian Red wine. I love being in a place where the staff are extremely knowledgeable about the food they are serving. Fabrizio certainly knew his stuff, talking us through each type of meat and cheese. For me the Pecorino Sardo DOP, a sheep’s cheese from Sardinia

and the Gorgonzola Riserva from Milan were among my favourites, combined with a fabulous Spianata Calabrese, a spicy salami from Calabria. I know this particular region in Italy very well as I have visited on numerous occasions over the years and I would live on this type of antipasti when there. The quality of the produce used at Cin Cin took me straight back there. One of the reasons I love this style of dining with small plates, similar to Spanish tapas is that you actually get to try more than 1-2 dishes. I am often at a more traditional restaurant and torn between 2-3 dishes that I can not decide on. This way you get to try almost everything, which for someone like me who loves his food cannot be bad a thing. After our Antipasti we then had two small plates, firstly the Burrata and Heritage Beetroots. Burrata is a fresh Italian buffalo milk cheese made from

Mozzarella and cream. Fabrizio explained to us that once we tried this we would find it hard to go back to normal mozzarella, and he wasnâ&#x20AC;&#x2122;t wrong. The freshness of the burrata combined with the beetroot was sensational. Following this we had an amazing red wine soused squid with capers and Castelfranco. I am a huge fan of squid but had not tried it in this form since my Nan used to make it when I was younger, so it was a true taste sensation. Following on from our small plates and after a short break and a glass of Italian Merlot, Fabrizio presented us with two pasta dishes. Firstly a veal ragu which was again fresh and flavoursome, and a handmade ravioli with truffles, which as with all dishes my client and I shared, again adding to the experience as well as getting to try numerous dishes. The truffle ravioli we both agreed was a winner. After three fantastic courses we had

only just left a little room for a dessert and finished off with a lovely affogato. Throughout the meal it was fantastic to be seated next to Jamie, the head chef, who chatted to us whilst he was preparing our fabulous dishes. Between him and Fabrizio they made the afternoon a fantastic experience. This is a great venue to take a client but also would work great for private hire, or for a networking event with its counter style format. I have eaten at many Italian restaurants in the UK, I got married in Sicily and visit Italy as often as I can. For me the cuisine in Italy is up there with the best in the world. I truly enjoyed my experience at Cin Cin, with friendly, knowledgeable staff combined with authentic cuisine, Cin Cin really is a little Italian gem in the heart of Brighton and I cannot wait to try their new restaurant recently opened on Western Road.

Since 2013 Cin Cin have been taking their passion for Italian food and drink on the road in their vintage Fiat Van, which you may have seen around town, or at festivals, events or supper clubs across the UK. Since opening their first Italian Bar Kitchen in Vine Street in 2016 and after a successful first year, they have recently opened in January 2018, Cin Cin 2 on Western Road, to bring the residents of Hove even more seasonal small dishes and fresh pasta handmade twice a day. 13-16 Vine Street, Brighton BN1 4AG 01273 698813 60 Western Road, Hove BN3 1JD 01273 726047 For any further information, please visit www.cincin.co.uk

www.sussexbusinessgroup.co.uk 43

Review

Event Review: Gin & Cheese Night

Sussex Business Times is shaking it up this month. Instead of your usual hotel review, here our new events reviewer feeds back on her experience at a recent Gin and Cheese night, held at the La Cave a Fromage in Hove We have something a little different for Hotel you this month, as SBT was invited to a Review post-Valentines “Love Gin and Cheese” event. I must admit I had some reservations. Gin and Cheese combined seemed like the perfect combination for the worst ever night’s sleep, but clinging to the idea of a rare romantic night out with my husband, I booked the tickets and surprised him with Brighton Gin Club’s Love Gin and Cheese night. I’m glad I did, the event sold out very quickly and I was pleased to have bagged a seat at this wonderful event. It started at 7pm and we were welcomed to the impressive venue that was La Cave a Fromage on Western

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Road in Hove. Local cheese lovers will know this as a very well-respected and perfectly delightful venue, selling the most gorgeous cheeses. With another location in South Kensington and also the trendy Hove, it is very popular indeed, selling a magnificent selection of farmhouse and artisan cheeses from the UK and Europe, that sit alongside cheese they mature themselves. My credit card has often felt a battering around Christmas time when I enter the delights of the shop for my Christmas cheese. The event was a mish mash of the Brighton Gin Club, owned by the gorgeous Jo and the knowledgeable Jason, and the “Cheese Ambassador” David, and promised to be a fun-filled learning experience. We were seated at the high tables and already laid out was a mouth-watering selection of cheeses,

one of which was appropriately heart shaped and was very hard not to tuck into straightaway. We were given strict instructions to wait for the directions before eating. Whilst I was tempted having had no dinner - I am so glad I waited. The pairing was amazing and in my opinion, they matched gin with cheese very cleverly. The evening was split into three cheese courses (2 cheeses per course) and a different gin per course (plus the one on arrival), so for £30 a ticket I would say this is extremely good value for money. Before each course Jason or Jo would talk through the gin, the reason for choosing it with the particular wine and the reason they loved it. Their passion for Brighton Gin Club and consequently, gin in general, is infectious (not that I needed much encouragement), which is

Review a very nice touch and made it feel like you were in Jason and Jo’s warm living room enjoying an ice cold beverage with them. It is a totally different vibe to a commercial and perhaps typically guided tasting event. The grandiose title of Cheese Ambassador given to David was thoroughly deserved. David lived up to his namesake and his knowledge of the background of the cheeses tasted on that night was beyond expectations. The information he gave on each cheese seemed to roll off of his tongue more easily than a giant cheese rolling contest (sorry I couldn’t help myself). Each course was served with an unlimited basket of bread which was easily demolished by our hungry table. I must admit, at first glance the cheeses did not look as if they would go any way towards satisfying my hunger. However after finishing all six cheeses I can honestly say that I was a million times more satisfied than I would have been with an overpriced Valentine’s Day meal at a chain restaurant. The gin alone was enough to make the evening a perfect cultural learning experience and left me with only one type of thirst, to know more

about Brighton Gin Club. Started in 2016, by Jo and Jason, Brighton Gin Club might fast become my new best friend. Jo and Jason describe themselves as “natural born creatives, enthusiastic cooks, foodies and gin lovers.” This does not give credit to the warmth they supply to all of their clientele. They were circling the room with polite interventions and what seemed a genuine desire to get real feedback on the gins they chose and the pairings. You get the feeling that they really listen to that feedback, often taking notes from the crowd and discussing how they came to choose the gins they did. I get the impression that they have lively debates in their kitchen about how to better serve the next lot of gin lovers at their future events. This is such an attractive and endearing approach to a tasting event and I fell in love with them a little bit, as well as the gin and cheese. I totally bought into the event. I for one will be looking out for the next event and would thoroughly recommend it for a slightly posh, a little boozy but definitely a good value, impressive night out. I only had one bad dream – that I missed out on tickets for the next Brighton Gin event.

FOXHOLE GIN Pairing 1: Wigmore This bloomy rind raw ewe’s milk cheese is form Village Maid Dairy located in Riseley just outside of Reading. The paste is soft with a taste of wild flowers, hints of caramel and nuts Pairing 2: Lord London This uniquely shaped soft cheese with a cream coloured paste has a supple texture, while the flavour is lactic, fresh and lemony. It tastes mellow and buttery. BLACKDOWN GIN Pairing 1: Petit Coeur with Truffle Honey With hints of mushroom with a slight bitter note on the end drizzled with truffle honey lift all the flavours. Pairing 2: Vintage Lincolnshire Poacher Made using a traditional Cheddering process and aged for 18 – 22 month giving the cheese a full, nutty, tasty flavour with earthy overtones and a rich lingering after taste. CABIN PRESSURE GIN Pairing 1: St Giles This continental styled cheese it has a rich buttery texture with a creamy mild taste. Pairing 2: Brighton Blue A crumbly aromatic blue, which develops a fuller flavour withy age.

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C O

NEWS

Sussex Business Times has partnered with Sussex Chamber of Commerce again this month, who here in these pages, provide you with the latest news

GROW We help hundreds of companies of every size and sector to grow and thrive. With over 80 events throughout Sussex there are opportunities to network, gain key contacts, learn from inspirational speakers, pick up tips and ideas. Our manufacturing and construction sector based forums allow SME’s to be part of the supply chain to work with larger organisations. Members can increase brand awareness by sharing news stories through our social media channels or through our bi-monthly magazine, Business Edge. There is access to free or heavily discounted services including HR support, legal expenses insurance, health plans, roadside assistance and foreign exchange. DEVELOP We provide a variety of quality training, from scheduled courses to bespoke courses tailored to suit your needs. Training courses are a great way to improve the effectiveness of your current workforce and motivate ambitious people. Development extends to finding effective ways to connect businesses with schools, tapping into the knowledge, skills and experience of local firms through our Young Chamber membership which help students succeed in the world of work. We have brought students and business together through Careers Fairs and from 2018 will offer business

certification through our Investment in Young People accreditation. DISCOVER Sussex Chamber is licensed to certify and arrange legalisation of export documentation. We assist exporters through the process of completing the documentation; from choosing the right documentation to ensuring it is correctly filled in. International Trade training courses provide key skills required to understand the paperwork and export procedures, tariff codes, using documentary letters of credit, drafts and bills and understanding the rules. We can connect business with British Chambers throughout the world and provide market snapshots, quarterly trade outlooks and market seminars through www.exportbritain.org. uk . We hold regular forums to provide updates and case studies to help you on your export journey. INFLUENCE Through the British Chambers, we can help represent the interests of businesses in government. There is a quarterly economic survey which is the UK’s largest and most authoritative private sector business survey. We provide policy updates, trade research and monthly economic reviews. By working

together with the Local Enterprise Partnerships, local authorities, councils, town Chambers and MP’s we can help represent business interests where needed.

The Sussex Chamber is proud to be at the heart of Sussex, providing business the opportunities needed to grow the economy, to develop its employees and the future workforce, to discover new markets and influence key decision makers.

c Ana Christie, Chief Executive

he Sussex Chamber of Commerce provides the business support needed for the economy to grow and thrive. We are a not for profit membership organisation and we are accredited by the British Chambers of Commerce. Our mission is to help business “Grow, Develop, Discover and Influence.”

A 46 www.sussexbusinessgroup.co.uk www.sussexchamberofcommerce.co.uk

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Chamber News

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Representation @SussexChamber 01444 259259

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16/01/2018 13:49:22

Jeff’s

Judgement

Rivervale returns to our Motoring pages again this month. This time around, Used Vehicle Director, Jeff Nailard gives us his opinion on one important motoring matter: company car vs car allowance?

COMPANY CAR VS CAR ALLOWANCE? Rivervale’s Used Vehicle Director Jeff, has been in the Motor Trade for over 30 years so there is very little about cars he doesn’t know! This month he is considering the question many employees must ask themselves ‘Should I get a company car or receive a car allowance?’ “For thousands of people a company car is ideal, it is maintained, insured and causes no worries. But for some, having a company car can lead to a feeling of being trapped. The choice of car you will be driving is restricted, if you leave the job you lose the car, and the car will never be owned by you. There is a way to break free from the company car trap if it is not working out for you, by taking a car allowance instead. This option will not cost your

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company any more money than they are already paying for your company car. Instead the money that went on payments for your company car will go into your monthly salary. Here’s what that means for the employee... Increase in monthly pay Extra money in your monthly pay from a car allowance will be treated like any other wage increase and will be subject to tax and national insurance. You would need to look at how much the increase would cost you, in comparison to how much you are paying in company car tax currently to see whether there would be a financial benefit. As every person’s wage, company car tax payments and possible tax increase due to a car allowance are different, it is impossible to give one rule that would fit all. Each individual’s circumstances would need

to be looked into. If you would like any advice, our sales team at Rivervale are always available to discuss your situation. Pick your own car With a car allowance you can choose any car you like within your budget. This means if your company car was a Ford Fiesta, but you have 4 children and a double buggy, you could pick a car more suited to your lifestyle with a company car allowance. You can own your vehicle You have the opportunity to own your vehicle. Many people will enter into a finance agreement of some sort to fund their vehicle and so will be making monthly payments using their car allowance. At the end of these payments, you may have the choice to own your vehicle. This means an

end to car payments, and if you ever re-sell the vehicle you will keep 100% of the potential profit. Owning your vehicle rather than having a company car does mean you will be responsible for maintaining your vehicle yourself. It is important to research likely maintenance costs of any vehicle you choose to include these when budgeting for your new car. At Rivervale we have a state of the art service centre that specialises in Mercedes-Benz cars, but also incorporates a Bosch Service Centre that caters for all makes and models. Mileage Allowance If you accept a car allowance and then need to use your vehicle for a business related journey you may be able to claim mileage allowance for these business miles. This is an Approved Mileage Allowance Payment and contributes towards the cost of fuel and business insurance as well as depreciation and wear and tear of your vehicle. HMRC provide a guidance figure of 45p per business mile for the first

10,000 miles in a tax year, which decreases to 25p per mile for any business miles over 10,000 in the tax year. However, these figures are for guidance only and it is up to each individual company can set their own business mileage rate. It would be important to investigate your company’s policy if you frequently make business journeys. The option to choose a used approved vehicle Company cars are almost always brand new cars which are being leased. With a company car allowance, you are not restricted to a new vehicle, you could opt for a nearly new used approved car and get more for your money. This may mean a larger or more prestigious car. For example, if your company car was a Ford Mondeo, the price per month to lease this vehicle is in the region of £250 - £300. If you were to look at used approved vehicles you could be driving a 2014 Kia Sportage or 2015 Mercedes-Benz A Class for the same monthly money.

Purchasing an Approved Used Car at Rivervale Many people believe that if they were to give up their company car and accept a car allowance they will need to find a deposit when entering into a new financial agreement. At Rivervale Approved Used Vehicles we work with funders who are happy to offer a 100% loan for those with a credit history that the relevant finance company approve for this amount. This means one month your company car payments could end and the next month your new car finance payments using your car allowance can begin. There is no large lump sum of money needed, providing a seamless transition from company car to car allowance. The added bonus of Rivervale Approved Used Cars is that all the vehicles we sell have already had a healthcheck here at our Bosch and Mercedes-Benz Car Service Centre, so we already know the vehicle, and can provide you with all the affordable aftercare you will need.” www.rivervale.co.uk

www.sussexbusinessgroup.co.uk 49

THE ONE STOP SHOP IN SUSSEX FOR ALL YOUR VEHICLE NEEDS

For any of your vehicle requirements, get in touch

www.rivervale.co.uk â&#x20AC;¢ Tel: 01273 433480 50 www.sussexbusinessgroup.co.uk

Rivervale House 50 Victoria Road, Portslade, Brighton BN41 1XB

Review

Sussex Business Times is back again this month with a brand new review after getting behind the wheel of the Range Rover TDV6. Here, Concept Publishing’s Managing Director, Ashley Edwards feeds back on his findings...

“

UPGRADE TO FIRST CLASS The airline experience is now landed at your nearest Range Rover dealership. There are many high powered and luxury vehicles available on the market today, but it is rare to find one that combines both qualities in an everyday, premium car. The Ranger Rover Vogue Autobiography defies explanation and expectation, as this imposing model is both beautiful and equipped to the level only comparable with luxury airline cabin. On first impression, the contrasting fin detailing and sleek lines from front to rear create an appearance that certainly creates a positive kerb side appeal that everyone will appreciate and admire. From the moment you open the doors, there is a sense of pure indulgence with the scent of the finest grade leather, chrome fixtures that are complimented by beautiful veneer. The cabin is an oasis of calm created by the expanse of glass that includes a full length, electric panoramic roof, multifunction seats with heating and massage facilities for those long journeys. Not that you particularly need these as they are one of the most comfortable seats you could imagine. To the rear of this supreme model are two exquisite executive seats which cocoon you in a space that is equivalent to a British Airways first class cabin. With everything at your fingertips including independent climate control, Bluetooth headphones, Multimedia TV screens with individual screen settings. Ranger Rover have now introduced every aspect of technology in this edition. We all expect integrated Bluetooth almost as standard, however

you can now enjoy other fantastic options that include: head up display, privacy infrared reflection glass, electric deployment tow bar, all round cameras, heated steering wheel and a gesture tailgate for hands free opening. For those customers that need both the highest specification with the combination of space, the Range Rover over delivers at every point. These is no shortage of room in the cabin as all seats can fully recline leaving ample space between the front and rear passengers. As for the boot, there is over 80 cubic feet available on the long wheelbase edition that will easily accommodate every need from your pets to travel cases for weekend breaks. This refinement will exceed your expectation, however it is only when you are fully familiarised with this car, start her up with the keyless go and

begin your journey that you will truly appreciate the experience. The 3 litre, V6 engine, turbo diesel engine quietly awakes and the car comes alive. From the moment you pull away you will be amazed that this 2 ton vehicle glides effortlessly through the 8 speed automatic transmission and can deliver you from 0 to 60 mph in just 7.4 seconds if you are in a hurry. Having spent a weekend on board this opulent but truly functional vehicle, I can assure you that you will be looking for every opportunity to spend as much time as you can on the road and the last thing you will want to do is rush anywhere.

”

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SBTMotoring News Renault Pro+ Commercial Vehicles Introduces New Easylife Plan Renault Pro+ Commercial Vehicles is launching a new EasyLife Plan that aims to make the life of its owners as easy as possible with a comprehensive peace of mind offering that is available on all new Renault Commercial Vehicles. The EasyLife Plan provides reassurance that an owner’s commercial vehicle will be maintained by officially trained technicians, using genuine Renault parts and the latest Renault tools and diagnostic equipment. For just

Volkswagen’s National Tyre Safety Check Begins

Participating members of Volkswagen’s UK Retailer network are offering drivers a handy bonus this month: a free Tyre Safety Check. Vehicles will also receive an Express Visual Check, and will be washed and vacuumed prior to being handed back to customers. As the only contact between vehicle and road, ensuring tyres are in a safe condition is, of course, vital. Volkswagen Retailers will check three aspects of the tyres. First, each tyre needs to be in good overall condition and have no cuts or bulges. Often only a close inspection will reveal objects embedded in the tyre’s tread. Second, the tyre needs to have enough tread to cope with standing water on the road. A minimum tread depth of 1.6 mm is the legal requirement. Thirdly, incorrect tyre pressure can result in a variety of unforeseen issues. These include increased wear, or uneven wear across the tyre surface.

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£99, owners will enjoy three years’ care of their vehicle saving them up to £560 compared to previous prices. The new EasyLife Plan can be used in any of the 160 authorised Renault retailers in the UK where customers can have their vehicle serviced as required. Vincent Tourette, Managing Director, Renault UK said: “Renault is making the customer journey as simple and as easy as possible. The EasyLife Plan allows our customers to save money on their servicing and manage future costs.”

Rolls-Royce Ghost Extended Wheelbase Awarded Best Super-Luxury Car A panel of highly-esteemed judges from What Car? magazine has once again declared the Rolls-Royce Ghost the best super-luxury car in the world in its most prestigious class: luxury cars over £100,000. In awarding Ghost Extended Wheelbase the What Car? honour, judges celebrated the motor car’s peerless duality, which combines vibrant driving dynamics with a nearsilent and truly cocooning passenger suite. Torsten Müller-Ötvös, Chief Executive, Rolls-Royce Motor Cars, said: “Recognition of Ghost Extended Wheelbase by What Car? further

strengthens its standing as the highlysuccessful entrepreneur’s choice of motor car. Ghost continues to stand for a contemporary and more informal manifestation of the brand and, as such, has become the unequivocal choice of pioneers and tastemakers as they ascend through their fields.”

McLaren Named 2017’s Most Beautiful Supercar The McLaren 720S has been crowned the Most Beautiful Supercar of the Year 2017 at the Festival Automobile International Awards. Designed and handassembled by the British luxury sportscar and supercar maker in Woking, UK. This latest award for the 720S – which was presented in Paris last night and follows other prizes that recognise the car’s innovation, technology and quality of driving experience. Commenting on the award, David Gilbert, Managing Director – Europe at

McLaren Automotive, said: “The 720S being awarded the Most Beautiful Supercar of the Year is another great achievement and honour for everyone at McLaren Automotive. Since its unveiling at the 2017 International Geneva Motor Show, the McLaren 720S has received numerous accolades: this award is a further boost for everyone at McLaren, and reflects the superb teamwork by our design group in creating the 720S.”

Here are some of the organisations we are in partnership with in 2017

For Outstanding Quality & Service

01273 464 884 info@gemini-print.co.uk www.gemini-print.co.uk Gemini Print, Unit A1, Dolphin Way Shoreham-by-Sea, West Sussex BN43 6NZ

www.sussexbusinessgroup.co.uk 53

SBT

ASK THE

EXPERTS

WE ASK THE EXPERTS TO GIVE YOU THE ANSWERS YOU NEED

EXPERT

What is the GDPR and how should businesses prepare for it? The GDPR requires organisations to develop clear policies and procedures, and adopt appropriate technical and organisational measures, to protect personal data. It becomes law on 25 May 2018. Although GDPR originated in the EU, it will be implemented into UK national law after Brexit.

EXPERT

Oh, you’re doing online marketing? Well, aren’t you special? No, you’re really not. Everyone is doing it. Literally everyone. But here’s the issue

54 www.sussexbusinesstimes.co.uk

Rebecca West, Solicitor, Coffin Mew The legislation applies to personal data businesses control (i.e. where they determine the means and purpose of processing) and process (on behalf of, and on the instructions of, a third party). This makes it different to the Data Protection Act (DPA), which does not impose obligations on businesses that purely process data. The penalties for non-compliance include fines of up to four per cent of global turnover, compensation pay-outs and reputational damage. Under the GDPR, the basic principle underpinning data retention has not changed; companies should only keep data for as long as necessary for the purpose it was collected. However, individuals have the right to request their personal data is deleted. E.g. where processing is no longer necessary or unlawful. Businesses may still be able to

continue to process personal data even if someone has asked them to delete it. E.g. for legitimate interests which do not unfairly override the individual’s wishes and processing for the establishment, exercise or defence of legal claims. To prepare for the GDPR, businesses should map the personal data they hold, why they hold it, where it comes from and whom they share it with, then delete any data they no longer need. They should also talk to their IT providers and cyber security consultants to see how they can improve data security, as well as reassess data retention periods to ensure they are justified. Finally, companies should contact those whose personal data they hold and ask for consent to the uses they make of the data. For more information visit the ICO website.

James Dempster, Managing Director, Cobb Digital – most of them aren’t doing it very well. Something has gone wrong when 84% of millennials say they don’t trust brand messaging. And before you dismiss “millennials” as the young kids, they’re aged 20 – 37 now. They are most of the people you want to be marketing to. And they’re pretty sure you’re lying to them before you even start. So the question you need to ask yourself is, what are you doing online? Seriously – what are you doing here? Why did you set up that Facebook page and that email newsletter? What’s that blog for? If it’s because everyone else is doing it, or you just wanted to shout in people’s faces about how great you are, then your potential customers are right not to trust you. If you have a purpose for your brand, then everything else will flow naturally.

Your marketing, and the channels you use, will instantly have a purpose themselves, whether that is to build a community around a shared cause or to encourage change. That’s how you win trust. 85% of consumers are likely to recommend a brand with a strong sense of purpose, but only 46% of businesses think they have one, and only 37% think their operations are well-aligned with that purpose. And, let’s be honest, if that’s how many think they’re doing it well, the number actually doing it well is probably even lower. Start by identifying what your brand does that makes it special, and what values are important to your company. From those, you can develop your identity and your purpose. Then, and only then, is it worth you going online to talk to people.

SBT

ASK THE

EXPERTS

WE ASK THE EXPERTS TO GIVE YOU THE ANSWERS YOU NEED

EXPERT

What do you expect from SEO in 2018? 2018 will be a very interesting year for SEO. The rise of voice search, featured snippets, visual search and local SEO can frequently return better results than a

EXPERT

Tell us about PJCO and what you do PJCO Chartered Certified Accountants have been established for over 28 years in Shoreham-by-Sea and specialise in tax planning, profit improvement and small business technology. How is technology changing the services PJCO provides? Increasingly we are seeing the emergence of cloud-based business applications

Gavin Willis, Managing Director, Search Seven ‘standard’ organic listing in the SERPs (search engine result pages). That’s why it’s important to keep up with the latest trends and ascertain how your brand can maintain a successful SEO strategy for the year ahead by blending reputable and proven SEO tactics with these emerging techniques and trends in a more balanced approach. Google are constantly adapting their search landscape in alignment to user behaviour, and your SEO strategy should be the same, ensuring that you listen to, and understand your audience and base your strategy around their behaviour and needs. It’s all well and good adhering to proven best practises and even reacting to new tactics once they are proven too, but to really stand out you need to be pro-active and quickly adapt to emerging trends by being early

adopters of new tactics. There will be some great developments in SEO in 2018, and with the user at the heart of Google’s best interests, your SEO strategy must be too – so great, relevant, topical content, both on-site and off-site is as important as ever – just remember to keep up with the new platforms and techniques, and adopt them early into your strategy. Good luck!

To get in touch with Gavin, please call 01273 329122 or email gavin@searchseven.co.uk and for any further information, please visit www.searchseven.co.uk

Kayvan Khoroosi FCCA LLP, Partner, PJCO that provide seamless integration with accounting packages such as QuickBooks Online. These can both improve the management of a business and automate traditional business processes. With increased automation and real-time information, we are able to spend more time advising our clients on how they can grow and improve profitability. How do you support your clients in moving to cloud-based accounting software? Our specialist small business technology team provide award winning implementation training and support for QuickBooks Online to put our clients at ease. We offer a complete set up and implementation service, including migration of data from existing systems

including spreadsheets, bespoke 1-1 training sessions, training guides and videos, as well as ongoing support. Our expert knowledge of business apps helps clients to automate data flows even further, saving further time, enhancing insights into the business and improving your customers’ experience. Do you offer any free events or introductory events for clients, and potential customers? We offer all prospective clients free initial consultation to allow you to see whether we are a right fit for you and your business. In addition, we regularly hold QuickBooks Online training sessions and are currently getting ready for our “Ultimate QuickBooks Training Event” being held at Brighton’s iconic i360 on Friday March 23rd 2018.

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10 Top Tips to Exhibiting Success!

Monk Marketing’s Mike Monk here explains his top ten tips for exhibiting success to ensure local companies and organisations are getting the most out of business events

Ahead of the West Sussex Business Business Expo, set to take place on Thursday Expo 24th May this year, Monk Marketing’s Mike Monk is on hand to prepare you for your upcoming exhibiting experience in order to ensure local businesses get the most out of the event. First impressions stick, and how you intorudce and represent yourself and your business is crucial. Here are his top ten tips to exhibiting success...

1 2

Promote the event to your database and tell your connections that you’re exhibiting. Use social media to follow visitors, spread the word, connect with other exhibitors, promote your stand and competitions Have a special offer or show discount which is only available to those who stopped by your stand (it makes those visitors feel even more special). Make sure your offer is relevant, different and that your offer has an expiry date to make visitors act quickly. Your offer shouldn’t last forever. Promote your offer and shout

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3 4 5 6 7

about it in your pre-event promotion. Run a competition on your stand... make sure your competition is relevant to your business (don’t just have a bottle of wine as your prize!) Capture data from visitors - have a bowl to collect business cards, have a clipboard and printed sheets to write notes and collect visitor contact information Talk to people... simple but effective. Avoid using your mobile phone or sending emails - people buy from people, so use this opportunity to speak with as many people as you can at the event Network with other exhibitors - if the exhibition hall quietens down (it happens at all events) use this time to network with your neighbours and try and do business with them! Take a break - even though the event is only open for 6 hours, plan to have a 15 minute break to sit down and reply to emails and have something to eat and drink. Don’t eat or drink at your stand as it is very unprofessional.

8 9 10

Make sure your stand represents your brand. First impressions really count at exhibitions. People will walk away with opinions on your company and you need to make sure they are positive. Follow up after the event by sending out an email (use the templates we’ve provided to help save you time) and adding new connections and visitors to your social networking sites. Hot leads go cold quickly. Make sure you follow up with leads within two weeks after the show. Every person you spoke to at the event could be your next customer, so continue to follow up. There is not a limit on the amount of follow up you should do...

B2B Expos

West Sussex Business Expo 2018

B2B Expos returns to our pages again this month ahead of the West Sussex Business Expo 2018...

The West Sussex Business expo is the ultimate networking event for all ambitious businesses who are looking to grow and prosper in West Sussex. Whether youâ&#x20AC;&#x2122;re an existing business looking to grow, a business in the early stages, or want to explore the possibilities of starting your own business â&#x20AC;&#x201C; you will find something of interest at the show. The West Sussex Business Expo will attract an audience of more than 300-400 visitors of businesses looking to network, forge new relationships with local suppliers and be inspired in free seminars and workshops. The business expo is the biggest networking event locally and provides companies a place to do business. The event includes an exhibition hall,

a seminar theatre, networking cafĂŠ, a connections wall and many other features that will provide you with support, inspiration or advice for starting or growing a business. The expo is an annual event and attracts hundreds of visitors. For many businesses, it is the ultimate event to be seen networking at in this region. Being an exhibitor helps to give your business a boost of promotion both at the event in front of hundreds of businesses and online before the event in our expo promotion and social media activity. Lots of businesses exhibit with B2B Expos because they know it works, may of whom have returned year on year because of the success of the day. For visitors alike, the benefits are

clear too - meet forward-thinking, likeminded people with similar aims and accomplishments in mind. The business expo is free to attend as a visitor, made possible through the commitment of the exhibitors who have paid to have an exhibition stand at the event to promote their business. Most, or all, of the seminars, keynote speakers and workshops are also free to attend, as well as the speed networking and connections wall.

For any further information on exhibiting or to book a stand, please visit the B2B Expos website: www.B2BExpos.co.uk/WestSussex

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Network My Club

Connecting Businesses with Network My Club Network My Club take to our pages again this month to provide you with the latest from their most recent Network Albion and Network Fontwell business clubs

NETWORK ALBION BUINESS CLUB News February’s Network Albion Business Club networking breakfast took place in the Heineken Lounge at the Amex Stadium, with yet another packed room of delegates in attendance. Guests took time out of their busy schedules to enjoy a morning of networking, a delicious full English breakfast, and heard from guest speaker, Chairman of Albion In The Community (AITC), Brighton & Hove Albion’s official charity, Martin Perry. Martin gave guests an overview of all the fantastic work AITC do, which includes running various soccer schools in local communities, programmes for disadvantaged or disabled children and adults, and much more!

Martin went on to elaborate further, detailing the huge cost that goes into running the charity, as well as eluding to how Brighton & Hove Albion’s promotion to the Premier League has increased awareness, which meant that more much needed funding has been received. Many Network Albion Business Club members are kind enough to contribute towards the charity already, however Martin said that more funding is required to help with the £3m a year costs of running AITC. There are various ways you or your business can be involved, and you can find more information via their website. The next Network Albion event takes place on Thursday 1st March, 8.30am-10.30am, and guests are invited to book at www.networkalbion.co.uk

NETWORK FONTWELL BUSINESS CLUB The latest Network Fontwell Business Club event took place at Fontwell Park Racecourse last month, which was one of the popular race day events! Guests enjoyed a two-course lunch, the chance to make new contacts from West Sussex and afar, as well as enjoying six races from the comfort of the Premier Suite at Fontwell Park Racecourse. The next Network Fontwell event takes place on Wednesday 7th March, and is another one of the popular networking race days! Businesses are invited to enjoy an afternoon of networking, a twocourse lunch as well as enjoying the day’s racing. To find more details and book a place, visit www.networkfontwell.co.uk

Learn more about Network My Club at www.networkmyclub.co.uk

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Network My Club

“I’ve found the business club to be an excellent way to meet like-minded professionals and those are often in senior positions.” - Engage Healthcare

“Network My Club make you feel very welcome and allow you the time to actually network! They take a keen interest in your business and try to help any way they can, which I find very refreshing.” - Best Vehicle Leasing

“The structure Network My Club have created really is the future of networking.” - Detect Fire & Security “In today’s fast-paced business environment, I was struck by the time and care the Network My Club team dedicated to getting to know our business and objectives.” - Hero IT Support

Contact them on 01903 898025 or info@networkmyclub.co.uk

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Networking in Sussex

SBT

Society Mid-Summer Ball Launch 2018

Guests were treated to a sample of A Night of Nashville on Tuesday 23rd January last night at the launch event for the Midsummer Ball 2018. Held at the Hilton Brighton Metropole hotel and headline sponsored by Skerritts, the annual charity Ball, which this year takes place on Saturday 23 June, is supporting the DM Thomas Foundation for Young People and Sussex-based charities Action Medical Research, Chailey Heritage Foundation, Chestnut Tree House and The Starr Trust, who jointly are all ‘Helping Young People in Sussex’. Hosted by David Hill from the E3 Group, the Ball will be inspired by Nashville being known as the Music City and honky tonk which will be incorporated into the much-loved ‘singing and dancing’ competition – a highlight of the night. Eight local personalities are brave enough to take on the challenge to perfect a Musical-style song and dance all in the name of charity, choreographed by the E3 Group. They are; Allison Ferns and Steve Charman representing Action Medical Research, Karen Thorne and Stuart Dawes for Chailey Heritage Foundation, Fran Woolley and Gavin Graimes on behalf of Chestnut Tree House and finally Sharon Starr and James Harrington for The Starr Trust. The performers will be raising money for the four beneficiary charities who have come together for the common goal of ‘Helping Young People in Sussex’. The DM Thomas Foundation helps disadvantaged and vulnerable young people across the UK and are coordinating this annual event. The Midsummer Ball has raised over £100,000 last year to help the young people of Sussex and organisers are hoping to match this great feat. Simon Sheehan, Director of the DM Thomas Foundation for Young People, says: “We want to help the children and young people of Sussex. As we take a trip to Nashville I’m sure that the people of Brighton and Hove will live up to their generous reputation and help us to help these disabled, sick and disadvantaged young people” Sascha Koehler, General Manager Hilton Brighton Metropole, added: “I am really excited about the Midsummer Ball 2018 and I am sure that it will be bigger and better than ever. We have great partners with our charities and sponsors Skerritts, PSAV, E3, Cardens Accountants and CJ Thorne & Co, an enthusiastic group of performers and a fantastic theme that invites everyone to have a fabulous time whilst raising much needed funds for local causes”. Hosted by the team at the Hilton Brighton Metropole, guests will be treated to a sparkling drinks reception, three-course dinner with wine and after dinner entertainment, including the A Night of Nashville competition, games, an auction and the infamous indoor dodgems. http://dmthomasfoundation.org/events/midsummerball/

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The Starr Trust

A sparkling welcome from Karolis and Guillerno

Performing for Action Medical Research for Children BBC Radio Sussex Allison Ferns and Steve Charman

David Hill from E3 Group with the performers representing the charities

Zara Kreimeia from Brilliant Noise and Chloe Morris of Domestic and General

Introducing the evening, David Hill from E3 Group

High Sheriff of East Sussex - Maureen Chowen with Sally-Anne Murray of Chailey Heritage Photography by Graham Franks

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Made in Sussex

Made in Sussex: Brock Taylor For this month’s Made in Sussex, we turn our focus to our newest home-grown hero, independent estate and lettings agent, Brock Taylor Horsham based independent estate Brand and lettings agent Brock Taylor were Focus assessed by industry experts the Property Academy, in conjunction with Rightmove, to be the 20th best estate agency in the UK, in their Best Estate Agent Guide 2018. Ranked in the top 0.1% of estate agents in the UK, the Sussex agency was rigorously reviewed to attain the achievement. The thorough process involved the use of mystery shoppers to contact the agency, along with the top 20%, to ascertain the quality of customer service and manner in which they dealt with customer enquiries. Across the whole country this equated to the analysis of over 50 million leads, 3 million property transactions, and 3 billion property views. Located on the prominent corner of East Street & Market Square, Brock Taylor have had an exceptional 12-months, winning a UK Property Award in the Estate Agency category for West Sussex for the 8th consecutive year in October. This was in addition to winning best estate agency in the South East, for The Negotiator Awards 2017, hosted by Jimmy Carr, where they have also previously collected the award of the UK’s best small estate agency on four separate occasions. Success in Sussex It’s no small achievement for the independent estate and lettings agents, which expanded offices in 2016, to be ranked 20th in the UK with competition from over 25,000 other agencies. An integral business in Horsham since 1992, the team regularly sponsor local charity events and have recently announced the exciting launch of Holmes Park, a development of 102 apartments, in the former council buildings. These new properties represent an excellent investment or purchase with the Help to Buy scheme available and some of the apartments feature spectacular views over Horsham Park. Peter Maskell, Managing Director,

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said: “Our team are delighted to have been ranked so highly in the inaugural Best Estate Agent Guide 2018 and it exceeded my expectations to be judged in the top 20 estate agency offices in the whole of the UK. “We are dedicated to providing the highest standards of customer service and satisfaction, which is reflected in the number of awards we have won in recent years and our Feefo gold trusted merchant rating. Based in a prime location in Horsham’s busy restaurant quarter, our office is extremely visual, both day and night, which enables us to generate a large number of enquiries from people looking to buy, sell or let both property and land. In addition, the decision to install one of the country’s first interactive touch screens has helped us to further enhance the service that we offer clients, with over 100,000 interactions being undertaken on it each year. “I’d like to take this opportunity to highlight the commitment of our team and to thank them all for their hard work, and of course, extend this to all those who have used our services since we first opened in 1992. “We’re all delighted by the recognition and will continue to work hard to maintain

and improve our reputation in the area. To represent Horsham and Sussex on this national scale is also an honour.” Selling and letting Looking ahead to the market this year there are several factors that are likely to affect house prices, including a potential rise in interest rates. However, the recent announcement that first time buyers will no longer pay stamp duty on properties up to the value of £300,000 and the Government’s commitment to build 300,000 new homes in the next year, mean that 2018 is likely to be an exciting time to join and move up the property ladder. If you need any property related advice, or require a valuation either with a view to selling or letting your property or land, then please do get in touch with Brock Taylor, to experience a friendly professional service from a multi-award winning team, call them on 01403 272022, email sales@brocktaylor.co.uk, or visit www.brocktaylor.co.uk. Brock Taylor 2-6 East Street Horsham West Sussex RH12 1HL

IF YOU WANT TO PLAY SMALL SIDED FOOTBALL WITH OTHER BUSINESSES AND PROFESSIONALS THEN JOIN FIRMBALLS 5-ASIDE LEAGUES IN YOUR AREA. We have leagues all over Sussex in Brighton, Worthing, Eastbourne, Crawley, Hastings, Tunbridge Wells and many other venues. 5-A-SIDE FOOTBALL LEAGUES EXCLUSIVELY FOR BUSINESSES TEAM BUILDING - NETWORKING - MARKETING - FITNESS THE UK’S PREMIER SMALL SIDED FOOTBALL LEAGUE IS EXCLUSIVELY FOR BUSINESSES, CORPORATE AND PROFESSIONALS. Speciﬁcally aimed at businesses, your ﬁrm can now play competitive football where team building, marketing and networking are the goals of the day.

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