Books & Videos Businesses The Classroom
missed the digital revolution missed an internal revolution
Chocolate Company
Stakeholder Map Practice
Practice
The “How might we?” Tool
generate synthesize
Want to dig deeper?
Lots of tools:
http://www.servicedesigntools.org/taxonomy/term/21
http://www.101designmethods.com
Trends
http://www.360inspiration.nl/category/inspiration/
5 whys
http://www.mindtools.com/pages/article/newTMC_5W.htm
Stakeholders map
http://www.mindtools.com/pages/article/newPPM_07.htm
http://www.dynabots.com/blog/devising_a_stakeholder_map_in_20_minutes__connecting_the_dots_between_the_key_players_in_the_problem_space/
https://www.bankmillennium.pl/documents/10184/84831/Stakeholders_mapping.pdf/98f65bc2-2c64-4ab1-ae74-44a4c3fb2248
Swot analysis:
http://www.mindtools.com/pages/article/newTMC_05.htm
http://www.businessnewsdaily.com/4245-swot-analysis.html
http://www.quickmba.com/strategy/swot/
Customer journey map: http://uxmastery.com/how-to-create-a-customer-journey-map/
http://bigdoor.com/blog/2013/11/01/a-quick-guide-to-customer-journey-mapping/
http://www.tandemseven.com/blog/5-essentials-for-customer-journey-maps/
Personas:
text: http://www.uxbooth.com/articles/creating-personas/
video: http://uxmastery.com/create-ux-personas/
Business model canvas
video: http://www.businessmodelgeneration.com/canvas/bmc
template with description of the 9 sectors
https://drive.google.com/previewtemplate?id=102mOZQmMxs0CslmNsPZ5KCNQwAIh9rh4baYgT0VWNAA&ddrp=1#
Recommended books:
- business model generation
- this is service design thinking
- value proposition design
- blue ocean strategy
- In the bubble b
- the innovator’s dilemma
- 101 Design Methods
How might we method
http://dschool.stanford.edu/wp-content/uploads/2012/05/HMW-METHODCARD.pdf
Yes and vs yes but https://www.youtube.com/watch?v=cSzCfsGvwj0
Affinity map
http://www.servicedesigntools.org/tools/23
http://www.dynabots.com/blog/affinity_mapping_of_the_secondary_research_done_to_date/
The lean startup:
https://www.youtube.com/watch?v=J4rOdxoCnwY
https://www.youtube.com/watch?v=PXUd7wXrb0Q
https://www.youtube.com/watch?v=092JQrye9IM