THE LINCOLN
MESSENGER Inspiration Station Maintenance Mania National Championship Lincoln Charities Marketing Technology & Innovation RECP Community Services Lincoln HR, Training and Development Call Center Policy
Second Quarter, Issue 9 • July , 2015
INSPIRATION STATION “If you intend to go to work there is no better place than right where you are; if you do not intend to go to work, you cannot get along anywhere.” – Abraham Lincoln, 1851
Hopefully everyone is enjoying their summer. As has been the case across the
day that is contributing to our success
industry, we find ourselves in the busiest
across LMH, those ideas were shared with
time of year and with the volume of work,
all of the various Regions. In addition,
the challenge to consistently perform at
each Region reviewed the areas where our
our peak each day is more difficult than
residents felt we were coming up short
any other time. Despite that challenge,
and then they developed an action plan
YOU are doing an OUTSTANDING
to focus on delivering on our mission to
job at raising the bar with each resident
provide EXEMPLARY customer service on
interaction. Last year, Lincoln Military
a consistent basis.
Housing (LMH) was recognized as a
Employee Milestones
company who lead all military housing providers with our sky high SatisFacts
Payroll & Benefits
met to identify what we are doing each
customer service scores…in 2015 we are BEATING those numbers. At our leadership meeting in May, the team that works each day to support the Districts in their service of our residents
I am continually impressed by this group’s desire to GET BETTER, to realize that whatever our role, wherever we are working – “THERE IS NO BETTER PLACE THAN RIGHT WHERE YOU ARE!” Thank You Team Lincoln! - Philip Rizzo