Lincoln Messenger, Issue 24 - July 2019

200 Fairbrook Dr, Suite 101 Herndon, VA 20170

Lincoln Messenger

second quarter • issue 24 • july 2019

Mission Moments page 4

Don’t Forget RED Shirt Fridays! page 5

Community Service Volunteers page 6

inspiration

Lincoln Military Housing Honored With 2019 National Apartment Association Excellence Award Camp Lejeune, Heroes Manor, is the recipient of the National Apartment Association Excellence Award. Heroes Manor is one of the most awarded communities in military family housing, taking home top honors from SatisFacts, CEL, and the Gold Medallion year over year. In September of 2018, residents praised the staff for its preparation and response following the devastation of Hurricane Florence.

“We are immensely proud of the recognition our team has received from the Marine Families who live with us and the validation of that recognition through this industry award... continued on next page.

“Our thriving and vibrant communities receive the highest marks from residents year over year.

We look forward to building on this success and getting even better in the years to come.”

— Philip Rizzo, Vice President of Operations 1

inspiration Continued from previous page...

We look forward to building on this success and getting even better in the years to come,” said Philip Rizzo, Vice President of Operations for Lincoln Military Housing.

in this issue

inspiration _____________ page 1 Lincoln Military Housing Honored With 2019 National Apartment Association Excellence Award Navy Families at China Lake Return Home after July 4th Quakes marketing updates, and services & charities______ page 2-3

The community features 560 homes, 54 of which are ADA accessible, and offers open concept spacious (1,925 square feet) three and four-bedroom homes, with a two-car attached garage in addition to the 60 square foot storage room inside each home. Each family has a spacious private fenced back yard and a 120 square foot screened backyard patio. All of the Heroes Manor homes have large laundry rooms with deep utility sinks and folding tables.

Residents have access to 24- hour emergency maintenance, free lockout service, playgrounds, a dog park, a state- of- the- art clubhouse equipped with a pool and 24- hour fitness center, outdoor walking paths with exercise stations, retention ponds with coastal water features, a cabana for outdoor activities, a soccer field, and free community events. Homes in the community feature Energy Star Certified appliances and energy-saving exterior lighting.

Heroes Manor is within walking distance to the new Lincoln Military Housing designed and constructed a school, Heroes Elementary School. This beautiful community is conveniently located nearby other base amenities including Naval Hospital Camp Lejeune, Camp Lejeune MCB Commissary, Marine Corps Exchange, and Paradise Point Golf Course, as well as beach access to Onslow Beach.

Residents Rate Lincoln Military Housing Customer Service as “Exceptional” for Fifth Straight Year Lincoln Military Resident App Lincoln Charities Gives Back lincoln news__________ pages 4-10 Mission Moments RED Shirt Fridays Help us win the CoVa Best of Business Award!

Lincoln Employee Milestones Community Service Volunteers Second Quarter Flashback Lincoln Military Housing Cause We Can 5K Run/Walk

Lincoln Military Insite Awards Winners Adobe, Albany, Annapolis, Bayview, Bellevue, Camp Lejeune, Carter Lake, Cascade Village, Catalina Heights, Chesterton, Chollas, Coleville, Dahlgren, Del Mar, Del Valle, East County, Edson, El Centro, Fallon, Flag, Gateway Village, Hartman, Howard Gilmore, Kansas City, Little Creek, Lofgren, Madigan, Mechanicsburg, Midway Manor, Miramar, Monterey, Mountain, Navy Yard, NAWS China Lake, Norfolk Crossing, Norfolk Pointe, Northwest, Oceana, Ocotillo Heights, Olympic Grove, Orleck-Aero, Palm, Patuxent-Pax River, Point Mugu, Pomerado, Port Hueneme, Portsmouth, Quantico, San Onofre, SantoCanyon, SD Flag, Seal Beach, Serra Mesa, Stony Oak, Strand, Stuart Mesa, Terrace, The Village at NTC, The Village at Whitehurst Farm, Thurmont, Valley Forge, Village at Serra Mesa, Vista del Sol, Willoughby, Yorktown, Yuma

The awards are based on SatisFacts program surveys submitted by LMH residents throughout 2018.

2

inspiration

Navy Families at China Lake Return Home after July 4th Quakes Almost all of the 192 military families living in Lincoln Military Housing at the Naval Air Weapons Station China Lake (NAWCL) have returned home after two major earthquakes hit the area the morning of July 4 (6.4), and the afternoon of July 5 (7.1). The homecoming was the result of a massive team effort between Lincoln Military Housing maintenance and service staff, the Naval Facilities Engineering Command, and teams of subcontractors who worked around the clock to thoroughly inspect and make necessary repairs to individual homes and the community at large. A base evacuation order was lifted on July 17.

“Thank you to the maintenance workers from China Lake and the ones that are here helping from Lemoore. They have been working long hours and just keep going. I know it’s their job,

but they are working outside their normal hours and still doing it with a friendly attitude.

The team was at my house until almost 9:00 Monday night and almost 8:00 last night and we were not their last house for the day. Please let them know we do appreciate them!” said Jennifer Jephart, a NAWSCL housing resident.

According to multiple postings on the Defense Visual Information Distribution Service and reporting by Petty Officer 3rd Class Jeffrey Southerland, all of the NAWSCL’s 192 Public-Private Venture (PPV) housing units have been assessed for damages following the base evacuation order issued by Rear Adm. Bette Bolivar, Commander, Navy Region Southwest, on July 6.

During the assessments, Navy Facilities Engineering Command (NAVFAC) structural engineers, as well as Lincoln Military Housing (LMH) structural engineers and maintenance crews conducted multiple walkthroughs.

After assessing homes, NAVFAC and LMH began coordination to quickly start making repairs. Over 180 Sailors and their families were evacuated from base housing. The base prioritized repairs to return the residents in a safe and timely manner.

“I was impressed by how quickly housing fixed up the damaged homes and returned families back,” said Yeoman 2nd Class Mark Perez, a NAWSCL housing resident. “We were back in our house quickly.”

“We still have a lot of work to do but I’m glad we were able to get these families back home as soon as it was safe and once homes were restored to our high standards. It was certainly a team effort but this demonstrates Lincoln’s commitment to going the extra mile to ensure residents get the service and quality they deserve.

We also encourage residents to contact us immediately with any issues,” - Phillip Rizzo, Vice President of Operations, Lincoln Military Housing

3

marketing updates

Lincoln Military Resident App The Lincoln Military Resident App, a new tool for residents to submit, track and manage maintenance requests from the convenience of an Apple of Android device.

The app will be available to download and use for all Lincoln Military Housing residents.

Residents will now be able to easily submit maintenance requests directly from their mobile devices, attach photos and voice memos to supplement their request, and track and review the progress of current and past requests.

While our App is intuitive, training resources were created to support our team members and residents. Please click the links below to assist our military families with the new Lincoln Military Resident App. • Lincoln Military App Guide: For Residents that have already registered on our website maintenance portal before the APP was released.

• L incoln Military APP Guide: For NEW users, or residents that have never registered on the maintenance portal.

• L incoln Military Registration Guide Video: For New users or existing users having trouble with the login credentials.

Are you looking for collateral to promote the Lincoln Military Resident App? Check out the LMH Store! As always, please know we are here to support your team, please reach out agorski@lpsi.com or kmarks@lpsi.com if you need any additional items to promote and market the new resident app.

4

“At Lincoln Military Housing, our mission is to provide military families with exemplary service in a quality home environment,” said Bradford Boyle, National Director of IT for Lincoln Military Housing.

“That is why we are excited to announce the launch of the new Lincoln Military Resident App.”

marketing updates

Residents Rate Lincoln Military Housing Customer Service as “Exceptional” for Fifth Straight Year For the fifth straight year, Lincoln Military Housing (LMH) has been recognized for providing premier customer service to its residents, according to a new survey. The Resident Satisfaction Awards, which are given by the independent research group SatisFacts, said LMH residents provided an average work order satisfaction score of “Exceptional” to the property management company.

“The best judges of our performance are the families who we have the honor to serve, so we are especially proud to receive their continuing vote of confidence.

We look forward to building on this success and getting even better in the years to come,” said Philip Rizzo, Vice President of Operations for Lincoln Military Housing.

services and charities

Lincoln Charities Gives Back Since 2008, Lincoln has made it its mission to surround its employees and their families with a strong support system. Through the generosity of fellow employees, vendors, and business partners, we’ve established a strong foundation as well as a pot of resources for our beloved staff. If you feel personally called to donate, we just ask for $1 per paycheck, and the form to sign up is attached. Couldn’t be easier, right? All those dollars add up and enable us to provide support to our Lincoln Family in times of tragedy.

Our goal is to have 75% of support through payroll from our Lincoln Family. Of over 5,300 associates, 49% of us are donating through payroll. There is no pressure, but if you are interested in helping, donating through your paycheck is a great way of doing that!

So far this year, we’ve helped three Lincoln families and given back nearly $24K. We’re thankful for our charity and for you!

PS: Have you seen our video? If you’d like to learn more about Lincoln Charities, click here to find ways to get involved! Or, contact us today to speak to a member of our team.

5

lincoln news

Mission Moments “Stroller strides completely changed my life. April 2017 my husband was gone training and I was dealing with a whole lot of emotions being a new mama and staying at home. I felt so alone. I decided to go to a little business fair that Lincoln has every year and I stumbled upon Melissa. She had the biggest smile on her face and talked to me about stroller strides and the Fit4Mom community and all it has to offer. I went to my first class that following Tuesday. I never stopped going since! The community of other fellow military spouses and mamas, mamas to be, is so amazing! Everyone gets it, everyone is going through something right along with you. It was so perfect for my son too. The songs, the interaction with other kiddos and building bonds with them. The sweetest most amazing instructors who are always so patient and loving with your kids and you. Stroller strides has been there and gotten me through so much in my life and has become such a big part of my life. It’s gotten me through my husbands trainings away from home, our first deployment, it’s given my son and I a strong bond and it’s our little thing we get to do together. Through loss, another pregnancy, fellow stride mamas watching my son while I went into labor, setting up a meal train and bringing us a meal everyday and loving on us.

It has literally been my saving grace! I love how come as you are it is and how sweet and welcoming every mama and instructor is.

6

So to the mama who is reading this, come as you are, come get loved on and come let your babies get loved on. Join this community and get that time in for yourself. It’s going to completely change your life in the best way possible.” (Diana Q, Camp Pendleton) “I joined stroller strides because they met right outside my front door so I didn’t really have an excuse not to! On top of being a workout where I’m able to bring my kids it is such an amazing community of Mama’s who are so supportive of one another! Living a happy healthy lifestyle is really important to me and I’m very grateful Lincoln provides this service to us residents!” (Randi C, Camp Pendleton)

“Thank you, Miss Dawn! We really enjoyed it with 2 of our 3 kids! Our oldest was so sad to miss it! They thought Mickey & Minnie were the best part.

We really appreciate all the many things you guys do for the neighborhood! I’m sure more often you hear more of the bad than the good from residents, but we appreciate you all!”

- Blessings, The Crow family

lincoln news

Lincoln Employee Milestones We are proud to have such dedicated, highly skilled and caring team members, always seeking to improve the quality of life for our military families.

Please join us in congratulating the members of the Lincoln Military Housing team listed below who are celebrating their milestone anniversaries.

RED Shirt Fridays Remember Everyone Deployed Fridays. LMH teams are wearing RED on Friday to support the sacrifice of the servicemen and servicewomen overseas. Thank you LMH for showing your support and keeping our troops in your thoughts. If your installation participates, please send photos to LincolnMilitary@lpsi.com.

Southwest Marines

5 Years

10 Years

Carolyn Henegar

Ricardo Castro

Markus Perry

Ignacio Garcia Norma Santiago

Southwest Navy

5 Years

15 Years

Monica Chernus

Michael Coney

Finess King

Jose Martinez

Francisca Suazo-Mercado

Jorge Parada

Marites Whitley

Olivia Tamayo 10 Years

Southwest Army

Miguel Andrade

10 Years

5 Years

Salvador Navarro

Juan Ibarra

5 Years

Cynthia Juarez

Ronald Pelayo West Army/Navy

National Support

10 Years

15 Years

William Colliso

Gloria Garcia

Kenneth Sollars 5 Years Lisa Barbuto

Please help us win the CoVa Best of Business Award! VOTE DAILY!

Mid-Atlantic Region 10 Years Dustin Klep

Lincoln Military Housing has entered the Best in Business awards and we want your help! Please CLICK HERE to vote. The nomination round began on July 1, 2019, and will run through July 30, 2019. The final Voting round will begin on August 1, 2019, and will run through August 30, 2019. Complete this every day to help us win!

7

lincoln news

Community Service Volunteers “If Lincoln Military Housing has a face, that face has a welcoming smile. That smile is quickly followed by a warm handshake and beckoning to come with us and take that next step among new friends on your life’s journey. And yes, the heartbeat of the Lincoln Team can be felt in our volunteers.

It is real. Experience it. Thank you for your service.”

— Sam Merrick, Vice President of Military Affairs, US Navy Veteran.

Lincoln’s outstanding Top San Diego volunteers include: Heidi Smith is a District Manager at the Chesterton District and has been with Lincoln for 5 years. Heidi has been a Navy military spouse for 18 years and grew up a military child while her Dad served in the Navy. She has many other family members who have served in the military. She enjoys volunteering at Lincoln events because it allows her to help bring joy and a sense of community to those who serve our country.

In her free time she also volunteers at the American Cancer Society.

Brenda Lopez is a Service Coordinator & Mentor at the Bayview Hills District and has been with Lincoln for 12 years. She enjoys volunteering at Lincoln events because she feels it is a great way to push the reset button to remind us that what we do for our military families actually means something. Alicia Bighames is a District Manager of The Village at NTC and has been with Lincoln for 15 years. Her sister served in the Air Force for 13 years. She enjoys volunteering at the events because it’s a feel good moment to serve.

She especially loves the USO Tuesday Night Dinners when Lincoln hosts and she can serve dinner to military families. “I like seeing the smiles and being up close and personal with the families.” She also volunteers in her free time with Naranon support groups.

Volunteerism is defined as the principle of donating time and energy for the benefit of other people in the community as a social responsibility. For team members who work at Lincoln Military Housing in San Diego, taking care of our military community is embedded in our culture. Each team member feels a sense of responsibility not only in our daily work supporting our military families, but also through our events and programs where many employees donate their personal time to go above and beyond for these families.

The Community Services Team is a dedicated group of event professionals whose passion and commitment for our military families drives them to create and host approximately 500 events and programs each year. The team would not be successful without the support of the 320 Lincoln Military Housing employees in San Diego. These team members in 2018, worked 285 events hosted onsite for our military families to connect with other families and build friendships, have fun as a family, enjoy a free experience, and get to know the Lincoln team members. In 2018, 97 Lincoln Military Housing team members volunteered a total of 714.24 hours of their personal time at Lincoln’s regional events. Regional events occur on nights, weekends, and holidays and include our annual Mother’s Day Event, Cause We Can 5K, annual Halloween Bash, tours of San Diego with the San Diego Trolley, Marriage Seminars, Dinner and a Class series with a financial education focus, holiday events, and so many more. Team members also support homecomings and special events in San Diego like marching in the San Diego Veterans Day Parade!

8

Michael Beardslee is a District Manager of the Chollas Heights District and has been with Lincoln for 13 years. His father is a Navy veteran who served in Vietnam. He is thankful for the opportunity to volunteer at the regional events and feels it has been his calling to really give back to our military families. “I wanted to show my appreciation and gratitude for all those that serve, and to extend my support to the military families that sacrifice so much as well.”

Tes Jackson is a Service Coordinator at Pomerado District and has been with Lincoln for 11 years. She is a former Army Spouse, her son is an Army Veteran, and her daughter is active duty in the US Navy. She enjoys volunteering at the events because she sees how much the families look forward to attending the events and having an outing together as a family. “Being a veteran spouse/ parent of the armed forces, we treasure the times we get to spend together as a family, because you never know when the

lincoln news service members have to be called out for unscheduled deployments, and when they will be coming back home.”

Martha Casillas is a Customer Service Representative at the East County District and has been with Lincoln for 18 months. She has no military experience and since joining Lincoln wanted to give back to the military families. “It is in my nature to help others.”

Martha also volunteers at the animal shelters, Episcopal Community Services, Chula Vista Community Chart School, and the Warrior Foundation.

John Darryl Balbin is a Porter at the Bayview District and has been with Lincoln for 17 months. His uncle is retired from the US Navy after over 20 years of service. “He is the reason I am here in the United States today!

Otherwise I would still be in the Province of the Philippines planting rice on the field as a farmer.” He enjoys volunteering for Lincoln because the events are hosted in some beautiful places around San Diego and he enjoys the great weather and nice breeze.

He also enjoys the great food offered at the events for the families. “It is so rewarding to volunteer when it comes to someone’s happiness and for the community.”

Frank Brehm is a Maintenance Supervisor at the Flag Management District and has been with Lincoln for over 8.5 years. He is a US Navy Veteran. “Volunteering is just fun!

At first I was hesitant about volunteering, but pretty soon I began to look forward to it. People that haven’t volunteered do not realize what they are missing out on. The community services people do all the hard work and planning, all you have to do is show up and have a great time with the families who appreciate it, and they really DO appreciate it.” Some of Frank’s favorite volunteer events have been the Padres Game, Aztec Football Tailgate, the Overnight Camping Event, San Diego Trolley Tour, the SEAL Tour with the EFM families, the San Diego Symphony – Concert Under the Stars event, and more.

“The happiness you see in the families, especially the kids, is very rewarding.”

Genalynn Belmudez is a District Manager at the Bayview District and has been with Lincoln for 4 years. She is a Navy Spouse whose grandfathers both served in the US Navy and whose mom was a Navy Reservist.

She enjoys volunteering because it gives her an opportunity to see her residents outside of

the property, having a good time connecting with other military families. “I understand that these families sacrifice a lot and it feels good to see that we can put a smile on their faces.” Genalynn also volunteers at the ASYMCA for the food distribution and their holiday events. She also volunteers at the homeless shelter serving food.

Cilene Terrell is a Leasing Coordinator at the Housing Office and has been with Lincoln for 13 years. Both her biological father and stepfather are retired military. Cilene enjoys volunteering because it allows the military families to get to know the Lincoln Staff outside of the housing area and offices. “I want the families to see we have the same goal; to enjoy life at whatever stage of life we are in!”

La Brandie Megginson is an Assistant District Manager at the Silver Strand District and has been with Lincoln for 6.5 years. She enjoys volunteering at the Lincoln Events because it brings her great joy to see the happy faces of our military families. “When I volunteer for events, I know that it brings a peace of mind to our families knowing that they can come to the events worry-free and that everything is targeted to their needs as well as allowing them to explore new ventures. I am proud to work for a company that shows appreciation for our residents in many different ways.”

Jorge Parada is a Service Technician at the Bayview District and has been with Lincoln for 15 years. He is a Retired Army Veteran and served for 20 years. “I like giving back to the community. I appreciate seeing the joy of our

residents. It’s a good feeling.” Jorge is also a motivator of his teammates to get involved and volunteer. Jorge also volunteers for San Diego Beekeeping Society as a Board member, San Diego Seaside Scrolles events, Design In Wood Building and makes toys to donate each year, Emerald Hills Neighborhood Council for cleanups and picnics. He has also been a volunteer/ambassador for Lincoln’s internal Charity called Lincoln Charities for 5 years!

Johnny Martinez is a District Manager at the Flag Management District and has been with Lincoln for over 13 years. He has several family members that have served or are currently serving in the armed forces. Johnny enjoys seeing the families bond and fellowship with other families at the events. “Our military families make so many sacrifices for our country; it is an honor and privilege to be able to volunteer and give something back to them.” Johnny also volunteers at church in the music department with audio, video, and playing the drums.

9

Second Quarter Flashback

10

11

lincoln news

Lincoln Military Housing Cause We Can 5K Run/Walk On Saturday, June 29th the 10th Annual “Cause We Can 5K Run / Walk” was hosted! The mission of this race is to give military families the opportunity to give back to their local San Diego community. Families were invited to meet the military organizations that support them throughout the year and learn how they can help support them back, Cause We Can! This was a special event and was a private race for military families who live in Lincoln Military Housing. The “racers” were treated to the 5K Run / Walk race course, a swag bag full of donated items, a medal for completing the race, and breakfast after the race. Over 450 runners/walkers participated.

The top runners all won tickets to Disneyland!

The causes include Operation Homefront, The USO San Diego, and the Challenged Athletes Foundation: Operation Rebound and each received a check for $612 thanks to our military families participating in our door prize drawing, and our two event sponsors Jana Harris Painting and Air Temperature Specialists.

our core mission At Lincoln Military Housing, our mission is to provide military families with exemplary service in a quality home environment, employees with unparalleled opportunities for personal and professional development, and military partners with quality homes and vibrant neighborhoods.

our core values join the conversation

we welcome your feedback!

We would love to hear your thoughts and opinions about the content covered in the newsletter! Please visit LMHFeedback.com to share your comments or suggestions on what you would like to see featured in the next issue!

balance commitment integrity respect empowerment communication

12