Lincoln Messenger issue 14 • october 2016
Keeping You and Your Team safe@lincoln page 4
Community Service Mission Moments! page 5
Team Member Number One, Sam Merrick page 6
inspiration
A Letter from Philip “The legitimate object of government is to do for a community of people, whatever they need to have done, but cannot do at all, or cannot so well do for themselves, in their separate and individual – Abraham Lincoln, July 1st, 1854 capacities.” As we celebrate the 15th Anniversary of Lincoln Military Housing (LMH), it is important for us all to reflect on our individual roles in the success of the company – Yesterday, Today and Tomorrow. We can easily replace “Government” in the above quote with “Company Leadership,” as our objective is to provide the tools, training and support for each of you to successfully accomplish the daily tasks that make LMH successful. Every two years, we formally ask for your feedback with an Employee Engagement Survey, set to go out again this Fall, we do so because we sincerely want to hear from you, we want you to share your thoughts, concerns and ideas to help us continue to GET BETTER. After arriving in September of 2012, I reviewed the most recent survey and then met with Jarl Bliss, our President, along with all of the Regional Vice Presidents: Steve Browne, Tom Brown, Gail Miller and Chris Crennan, and together we discussed how we could provide solutions to the issues shared. As a reminder, the top five comments were: · ·
“We Need Better Training” “LMH does not use technology to make our job easier
· · ·
“Policies are not consistent everywhere and they are hard to find” “Communication does not always get out to everyone” “I do not know what I need to do to get promoted, we need HR”
Working together with many of you in the field, we have addressed each of those issues brought to our attention, and while we are not done growing, we have made strides with your help. Since 2012, we now have a National Training Director exclusive to LMH, Mimi Morrison, to support our Regional Training Directors and address our training needs. We have implemented Yardi Mobile, Payscan, DocuSign to take advantage of the efficiencies afforded us through these new technologies. We have held multiple meetings to update and revise our policies to ensure more consistency throughout LMH, and organized them on the new Knowledge Center. In addition to this newsletter, we have made efforts to disseminate information in a more timely manner to ensure we are all on the same page. Lastly, over the last two years, our National Director of Staff Development (AKA “HR”), Leslie Sylvester, has worked with many in the field conducting over 100 interviews to finalize our official LMH Job Descriptions. Each team member has a reference on what they need to do to reach the next level of their career. With your help, we have accomplished a lot together, with your feedback, we can do EVEN MORE. Please take the time this year to let us know how we are doing and give us YOUR ideas for doing it BETTER! – Philip Rizzo Vice President of Operations Philip Rizzo is the Vice President of Operations for LMH and is responsible for the overall management and daily operations. As a former soldier and son of an officer, Philip is committed to serving the men, women and families LMH is privileged enough to call our residents.
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