Auckland Today Magazine 115

Issue 115 | October 2015

10 ways to structure your day

LOVEBLOCK Uncorking Erica Crawford’s organic passion

Start-up survival guide 9 questions for Catarina Gutierrez

Maintaining high hiring standards

FISHING IN A SMALL POND Catching the right people in a tough market WHY PERSPIRATION MATTERS MORE THAN INSPIRATION

THE PATTERNS OF HIGHLY SUCCESSFUL PEOPLE Movers and shakers who found their own groove

Harnessing outside ideas News | Initiatives | Interviews | Personalities | Success | Profiles | Finance | Property | Sustainability | Export | Transport | Retail | Solutions | ISSN 1173-1508

Issue 115 October 2015

Cover image and cover story images courtesy of: Chris Dillon. www.dillon.co.nz

In this issue...

Auckland Today

Issue 115

www.aucklandtoday.net.nz HEAD OFFICE

AUCKLAND OFFICE

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MANAGING DIRECTOR Gary Collins

GENERAL MANAGER OF OPERATIONS Kylie Palermo

NATIONAL SALES & DEVELOPMENT MANAGER

News

In Business

6 The PM’s desk John Key discusses tourism’s importance as an economic driver

9 Start-up survival guide

6 Harnessing outside ideas Kevin Vincent on why advisory groups are a great addition to any SME

10 Fishing in a small pond How to catch the people you want in a tough market

18 Focus Auckland eatery Heaven Scent, R&H Engineering, Grahams Funeral Services celebrate eight decades of service and Imake, who supply ingredients, equipment and know-how for people to make their own craft beer, cider, spirits, liqueurs, cheese, yoghurt, sausages and more

6 Aligning return expectations with reality Cameron Watson talks about the misaligned expectations most investors have between risk and return rates

12 Ten ways to structure your day Daily routines that increase productivity

7 The importance of maintaining hiring standards Robbie McIlraith on the perils of hiring in a hurry

ADMINISTRATION Stacey Coy Angela Barltrop Laura McLeod Lyn Wright

13 The patterns of highly successful people Daily habits of big time players that aren’t what you’d expect

24 Hospitality Takapuna’s Madam Woo serves delicious Malays inspired cuisine bursting with flavour, the Pioneer Pie Co shows just how awesome the humble pie can actually become and Pear Garden serves up a different Chinese cuisine to Newmarket

18

7 Perspiration matters more than inspiration Inspiration might be a beautiful thing, but Colin Clapp suggests that its continuous effort that makes the real difference

Phone: (03) 961 5050 Fax 0800 555 054 Email: admin@academy.net.nz

SALES & ADVERTISING

30 Transport & Motoring Total Vehicle Solutions, Airport Collision Specialists, towbar specialists Aro Bros and Asphalt Improvements

MEDIA CONSULTANTS

8 A new way of working Jane Cowan-Harris explores the ins and outs of activity based working

NEWSROOM

Jonathon Taylor EDITOR Laura Baker JOURNALISTS Terri Cluckie Marie Sherry Phone: (03) 961 5098 Email: editor@academy.net.nz

8 Using social media to drive customer loyalty Suzanne Carter’s top tips driving client return rates via various online platforms 10 Events diary This is where you find out what’s on near you

PRODUCTION Jarred Shakespeare Carolynne Brown Sarah Betman Alyssa Watson Olivia O'Callaghan

Nine questions for Catarina Gutierrez from the Ministry of Awesome

7 Business head in the clouds?

Should your accounting solutions be in the cloud? Martz Witty says the answer is a definite… maybe

Clive Greenwood

Melissa Sinclair Grant Williams Tina Aiono Chris Graves Mariska Du Preez Brent Harris Kieran Waters Jane Watson

Viewpoints

14 14 Loveblock Uncorking Erica Crawford’s organic passion 17 Lifestyles Everything from gadgets and gizmos to hat stands and baubles

35 Property & Construction Metrapanel Systems, Kitchen Inspirations, Albany & Bays Glass Services, McDermond Plumbing, Gasfitting, Roofing and Drainage, NZ Timber Industry Federation, Glover Homes, QPC Builders, Landscaping New Zealand, SN Windows, Plantarama Garden Centre, Generation Homes, Collins Plumbing, Gas and Heating, On Call Cranes, K2 Builders and Arch Construction

25

ART DIRECTOR PRODUCTION CO-ORDINATOR

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DESIGNERS

Phone: (03) 961 5077 | 0800 555 097 Email: production@academy.net.nz

Disclaimer: This publication is provided on the basis that A-Mark Publishing is not responsible for the results of any actions taken on the basis of information in these articles, nor for any error or omission from these articles and that the firm is not hereby engaged in rendering advice or services.

A-Mark Publishing expressly disclaim all and any liability and responsibility to any person in respect of anything and of the consequences of anything done, or omitted to be done, by any such a person in reliance, whether wholly or partially upon the whole or any part of the contents of this publication. Advertising feature articles are classified as advertising content and as such, information contained in them is subject to the Advertising Standards Authority Codes of Practice. Contents Copyright 2013 by A-Mark Publishing (NZ) Ltd. All rights reserved. No article or advertisement may be reproduced without written permission.

ISSN 1173-1508(Print) | ISSN 2230-6168(Online)

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News | Viewpoints

Bringing in the visitors

By Rt Hon John Key, Prime Minister

Every New Zealander knows we live in one of the most beautiful places in the world, and over the past year, we’ve welcomed a record three million visitors, which is fantastic news.

This milestone is a great testament to New Zealand’s tourism industry and to the hard work of all those involved in the sector. Not only are record numbers of visitors coming to New Zealand, they’re also staying for longer and spending more than ever before.

In the year to July, those three million visitors spent a total of $8.7 billion during their stay – up 28 percent on the previous 12 months. This is helping to boost our economy, not only in our main cities, but also in the regions and creating more jobs and opportunities for New Zealanders.

Tourism was directly responsible for over 94,100 jobs in the industry and supported a further 72,700 in the year to March 2014. It’s a significant part of New Zealand’s economy – our second biggest export earner – contributing around seven percent to our GDP. This is why the National-led Government has invested an unprecedented $600 million in tourism and tourism promotion.

Our approach is working. Campaigns promoting New Zealand as an outstanding visitor destination reached a global audience of more than 1.2 billion people last year.

New Zealand benefits strongly from tourism growth. That’s why the Government has invested in hosting major events like the 2015 ICC Cricket World Cup and the FIFA U20 World Cup, and projects like the New Zealand Cycle Trail.

The Cricket World Cup boosted our GDP by $110 million, created over 2,000 new jobs and showcased New Zealand to an international television audience of more than 1.5 billion.

The New Zealand Cycle Trail consists of 23 great rides across the country and is helping us attract more tourists, both local and international and its popularity continues to grow.

In September, the Government also authorised a strategic alliance between Air New Zealand and Air China, which will see travellers able to access more flights and lower fares between New Zealand and China. China is our second largest tourist market behind Australia, with visitor arrivals due to double in the next five years.

A raft of urban cycleway projects in Auckland are also underway as part of the Government’s Urban Cycleways Programme.

These projects will improve the cycle network in the central city, and the eastern and western connections to the city, as well as links to public transport hubs.

Tourism makes a sizeable contribution to New Zealand’s diverse and resilient economy and I look forward to reaching our next tourism milestone.

Harnessing outside ideas Aligning return expectations with reality Kevin Vincent is managing director of Vincent Consulting Limited. www.vincentconsulting.co.nz

Advisory groups are a great addition to any small and medium enterprise, adding capability to the company in areas such as leadership and management, team development, sales and marketing, HRM, internal processes and operations.

Businesses of all sizes can benefit from having their own team of external advisors.

An advisory group is a team of people selected by the owners of the business (or a Board if the business is large enough) to guide, counsel and advise a company’s CEO and management on any number of issues in a flexible open and consultative manner.

Advisors from different disciplines complement the strengths and expertise of the company’s management. Typically they may include a business coach, the company accountant, or a specialist in any other discipline as required. Advisory groups can be standing (ongoing) or ad hoc (one time) in nature.

The advisory group members will have a range of skill sets that will add to and therefore assist the company. An advisory group is particularly useful in start-up and small companies, providing fresh ideas and unique perspectives.

Support and guidance from your advisory group may give you a greater chance to accelerate growth, improve financial performance, manage risk and enhance operational performance.

The whole point of having an advisory group is to improve the company performance by tapping in to the skills of the members.

Companies considering setting up an advisory group must answer a key question: “Why we are establishing an advisory group and what do we want out of it?”

Thinking carefully about an advisory board’s purpose will ensure that it will be structured to maximise its contribution to an organisation’s success.

Cameron Watson is the training and development manager at Craigs Investment Partners. www.craigsip.com

In August the Financial Markets Authority (FMA) and the Commission for Financial Capability (CFFC) released a survey of more than 1,000 people who were over 50 years of age about their expectations for retirement.

Nearly half have yet to do any retirement planning, a quarter have never completed an investment risk profile questionnaire and, of most concern, all respondents on average believed that an investment return starts to become ‘fairly high’ only when it hits a whopping 15 percent.

I took three main points from my reading of the results.

First, it is clear that many people need to do more planning.

The survey found that 46 percent of respondents hadn’t done any planning about their retirement. This is a concern given how important it is to set investment objectives and plan retirement goals.

Secondly, most people are risk averse when it comes to investing. Of those surveyed, 83 percent believe high risk investments are to be avoided.

Lastly, the survey shows that many people have unrealistic return expectations. Following ongoing falls in interest rates, a softer growth outlook and lower dividend yields on shares, our research team have recently further reduced their long-term return forecasts for a balanced portfolio to around five percent to six percent, depending on the mix of assets.

Compare that with the results of the survey which showed that respondents on average thought a five percent return to be fairly low, nine percent to be a medium return, and 15 percent to be fairly high. In my view, the ‘medium’ and ‘fairly high’ returns would require an investor to take extraordinarily high risks to achieve.

An advisory group should consist of the owner and people with skills and or experience who can add value to the business.

Group members must have the background experience and skill sets to add value through their capabilities matching the company needs.

Remember, the people who expect these returns are the same people who, a few questions earlier, also said that high risk investments are to be avoided. Something clearly doesn’t add up. This is the key takeaway from the survey for me - most investors have a chronic misalignment in expectations between risk and return.

The nature of what is sought should determine the type of people who will comprise the board. The group must clearly define its purpose and desired outcomes. Membership should represent a good balance and have the right chemistry to work their way through various issues that may arise. Compatibility is very important.

Advisers face this every day, which is why educating investors about risk and return is such a key part of their role. They also have to ensure that retirement planning is based on realistic returns to avoid people either not saving enough for retirement or, when retired, taking unsustainable drawings from their capital.

They are mechanisms to improve your company performance through the addition of different skills sets, fresh ideas and all in a non-threatening open, collaborative, consultative, user friendly environment. In effect, they are a safe harbour for discussing ideas and initiatives.

Cam Watson is the Training and Development Manager at Craigs Investment Partners. His disclosure statement is available free of charge on request. This is general information only.

Visit www.craigsip.com for more information.

Expert tax and structure advice to the property industry Glenn Nightingale

Director

Phone: +64 9 302 0457 Mobile: 021 678 378 6 |October 2015 www.aucklandtoday.net.nz

Director Glenn Nightingale has assisted clients with many proportionate property ownership scheme floats, a property fund IPO and regularly advises clients on effective business and tax structures and GST issues specific to the industry.

News | Viewpoints

The importance of hiring standards Robbie McIlraith is the New Zealand general manager of Stellar Recruitment. robbie@stellarrecruitment.co.nz

The resources boom in Australia during the last 10 years and subsequent construction activity has seen employee wages skyrocket and many businesses become unsustainable.

Now, companies scrambling to remain competitive are making significant redundancies with some sectors seeing as many as 20,000 jobs disappear in one state.

From 2006, wages in the resource and resource-related construction sectors increased by as much as 100 percent.

In many cases, companies paid workers above market salaries to simply attract and retain them - in some cases at the sacrifice of hiring for competency, experience, cultural fit and attitude.

Ultimately, businesses and companies performed poorly due to high wage costs, poor employee engagement, lack of leadership and high staff turnover.

Like the Australia resource boom, New Zealand, and especially the Canterbury earthquake rebuild, has entered an unprecedented growth period similar to the one we noticed in our Brisbane office in the 2006 boom. Companies that continue to focus on hiring staff with the right cultural fit, attitude, level of competency for the position, and ultimately keep a conservative approach to salaries, will build a workforce that is sustainable, engaged and will ultimately deliver high productivity.

The key to growing staff numbers sustainably in any business is having competent leadership, as staff generally leave their leader and not the business. A salary increase is a short term motivator. If businesses focus on strong leadership, especially in middle management, promote career development opportunities, drive a high performance culture in a fun environment, and give staff challenging work, pay will be well down the scale as to why staff will leave your business.

Like Australia, some sectors in New Zealand could experience a changing market at some stage in the future.

Business head in the clouds?

Martz Witty, head of the Martz Group, aligning chartered accountancy with the creativity of business development. www.martz.co.nz

It’s topical… should your accounting solutions be “in the cloud?” We’re going to answer that with a… maybe.

No, that doesn’t mean we are not prepared to commit – instead we are making a stand that one size does not fit all.

Imagine for a moment you’re wearing a business “onesie”.

Yes it might look cute, yes, it might be functional – but is it right for you long term? Maybe!

A study from the Ministry of Economic Development in September 2011 showed 68.9 percent of New Zealand enterprises had zero employees, a further 20.8 percent had five or less employees… so 89.7 percent cumulatively have five or less employees.

Compliance costs can be out of hand. For the small business owner cloud accounting solutions can be just the ticket for you – especially with so many add-ons for the little idiosyncrasies that your business may have - from costings, quoting, job costing, payroll and the list goes on.

On the whole, small business owners underestimate how much cloud solutions can offer, especially when the very solution enables your outside advisers to login and work with you on a joint project; be that more clients, getting them back more often and thus increasing the transaction frequency, increasing prices and margins, or being better at your business processes.

They all accumulate to building a better business.

There are a number of online solutions available and it is all a matter of finding your needs and placing the perfect solution over the top.

Herein lies part of the magic solution - you see you may not know the needs you have because it’s not uncommon to not know what you don’t know… so find someone who can help you with the basics, help you through the intermediate steps and then on to the big wide world that is self employment.

However, this may not be to the same extent as the impact of the resources downturn in Australia, so businesses who kept their cost base competitive or had flexibility to handle cost pressures, would remain sustainable into the future.

Okay, so here you are in your onesie and maybe it’s a bit tight around the middle? Are the legs a bit short? Is the collar tight?

Yes it is functional – but it’s not going to get you where you need to go.

More importantly, businesses that place emphasis on attracting and nurturing ‘A-players’ through driving an engaged and productive workforce will not only prosper, they will flourish.

Your business adviser is just the same. Regrettably one size does not fit all. It might for a short while, but ultimately you’re going to outgrow it.

People are the foundation of any business and if hiring standards drop to meet the growth demand, learning and development ceases and middle management are promoted beyond their competency, long term business sustainability will be hard to achieve.

So find someone who can grow with you, as personality and ability are part of the equation. So are ability and expertise.

Above all let’s remember the purpose of a business is to ‘fund’ your lifestyle and create some fun on the way. If you’re not having fun, then maybe there’s a change afoot.

Perspiration matters more than inspiration Colin Clapp is a founding member of The Business Factory.

Visit www.accountable.co.nz and www.thebusinessfactory.org

Thomas Edison was quoted as saying “Genius is one percent inspiration, 99 percent perspiration”. I am reminded of this quote as I observe elements of our tall-poppy syndrome manifesting itself again in the under performing NZ business world.

An award winning business I know quite well has started to attract some derogatory attention. These disrespectful (and sometimes vitriolic attacks) come from a place that perfectly fits the Wikipedia definition of the tall-poppy syndrome; ‘a social phenomenon in which people of genuine merit are resented, attacked, cut down, or criticised because their talents or achievements elevate them above or distinguish them from their peers’.

But I can tell you the reality is somewhat different.

This company started out like many other NZ SMEs; a part-time venture, operated out of the back garden by a young set of parents. As the years have rolled by and their workforce and profits have grown, all they are doing is daring to learn, daring to invest and daring to be accountable.

In personal terms, they are simply daring to dream, daring to play and daring to win so they can share their successes.

Behind the scenes what people can’t (or prefer not to) see when viewing successful people, is the relentless commitment they have to realising their potential. They don’t see the 99 percent perspiration Edison applied to his one percent inspiration.

The sad thing, in respect of NZ’s productivity performance, is the company in question is not doing anything that other companies could not do.

When the owner told me about the derogatory remarks he’d received, he said it was because competitors are effectively “leaving their lunch on the table”. What he means is that the marketplace is happy to invest in mediocrity and complacency, while his company is willing to invest in continuous improvement and regular accountability. In other words, they are seizing opportunity others are passing up.

Remember, not everything that inspired Edison demonstrated genius. Most people know he failed far more times than he succeeded. Likewise, modern business is the same.

The company I am talking about have had their fair share of hits, but they continue to display courage, self reliance and a determination. And like most successful people, any rewards they earn are simply a result of the 99 percent perspiration they apply to their one percent inspiration.

Be sure to remember the gravy train does not deliver without continuous effort. If you are not willing to continually perspire in the pursuit of fulfilling performance potential, don’t be surprised if someone wants to eat your lunch.

www.aucklandtoday.net.nz October 2015 | 7

News | Viewpoints

Using social media to drive customer loyalty

A new way of working

What’s happening on the business and entertainment front

TUESDAY, OCTOBER 27

Suzanne Carter is a specialist for website development company Limelight Online. www.limelightonline.co.nz

Many businesses now have a social media presence whether across multiple platforms, such as Facebook, Twitter, LinkedIn, Pinterest or Instagram.

You can easily see those businesses who spend the time and effort required on their social media campaigns, as there is regular and relevant communication – both from the business and from those they are engaging with.

If you are not sure what you can do to increase customer loyalty on social media, here are some tips to help re-energise your efforts.

Personalise As customers we all like to feel that we matter and are special, whether we are spending $100 or $1000. It doesn’t take much for a business to show they care and in the non-digital world you would (hopefully) do this by thanking your customer for their purchase and engaging in conversation. It doesn’t make the customer feel great if no words are exchanged or they are not even looked at during the transaction.

Rewards Who doesn’t like a reward? Rewarding your fans and customers will encourage them to come back to your page. Here are some suggestions: • Offering discounts for a limited time • Setting up competitions (that are easy to win) • Providing a discount code or a similar reward once you reach a certain number of fans i.e. 100, 500, 1000 or when you reach the first anniversary of your business.

There are many ways in which you can show your creativity in offering rewards so do some research to find out what suits you and your business the best.

Listening and engaging Listen to what people are saying on social media about your company, your products and/or your service. They may have questions, concerns or a problem that you can easily solve.

Monitor your social media activity daily and engage, respond and take any necessary action.

Build Trust Essentially do what you say you are going to do. If you are running a special offer and it has an expiry date, don’t cut it short.

I knew a café that was offering free coffees all day however, at 11am they decided to stop the promotion and as you can imagine, a lot of negative feedback was posted. An example of how not to run a promotion and build loyalty!

Share your values People tend to be more loyal to a company that shares their beliefs and values. If for example, you are active in the community then you should post about what you are doing or if you are sponsoring a charity event then do what you can to promote it.

EVENTS DIARY

Jane Cowan-Harris is the head of WorkSpace IQ. Visit www.workspaceiq.co.nz

I recently attended an international Human Factors and Ergonomics Congress in Melbourne. One of the overwhelming themes was around sedentary work practices and the risk to our long term health.

One of the workshops was around activity based work, a relatively new concept in terms of how we design our workplaces.

This focus appears to be driven by three components: the rising cost of office space, the use of sit stand desks, and sedentary work risks (with the well researched evidence on the increase in risk of cardiovascular disease, Type 2 diabetes and certain cancers).

Activity based work design focuses on looking at three areas: behavioural aspects - when people work, are they in an office space all day or out and about some of the time, so do they need a permanent desk? Physical aspects - where people work - can they work at home part of the time, do they need to be in an office space? And virtual aspects - how people work - do they use laptops, tablets, smartphones or desktop technology?

What does activity based working actually look like?

People have their own personal lockers. There are desks available for them when they are in the office, breakout rooms when they want to avoid interruptions or take phone calls in private, flexible team working areas, more traditional desk based work areas for times when team connection is needed, meeting rooms with virtual technology, kitchens for time away from the desk to eat and socialise, and private rooms for space for sensitive meetings.

It can be likened to a neighbourhood-based working space, reflecting lifestyles and culture.

Effective technology systems are essential Use of effective technology systems is essential to this way of working. Basically, the workspace needs to be almost paperless.

This can be a huge challenge for some organisations, with one of the presenters recommending a three year lead time to prepare for this style of working.

Understand and explore your options Of course, this approach is not for everyone. Issues that arise are privacy, space ownership/territoriality, identity and personalisation, equipment/resource availability and noise.

Is it for you?

Activity-based working is certainly a different way of working and it does lend itself to more collaboration over a wider number of staff within an organisation.

Looking at the systems of your organisation as well as the type of work performed and the people who work for you - this is going to give you a much better long term result, whichever way you choose to work.

100% UK Ready Seminar Get all of the information you need before you leave, including how to look for a job, setting up a UK bank account, getting paid, and much more. There is a particular focus on the finance, accounting, banking, marketing, comms, HR, law and engineering careers.

For more information, visit: www.globalcareerlink.com

MONDAY, NOVEMBER 2 - 3 Grow your Financial Skills In this two day in-depth workshop you’ll focus on the financial side of your business and how to read, forecast, and manage the numbers behind your business to improve your profitability and financial position.

To register, go to: www.theicehouse.co.nz

TUESDAY, NOVEMBER 3 Auckland Young Profs: Melbourne Cup Drinks & Nibbles Can’t make it over the ditch for Melbourne Cup? Enjoy all of the excitement of the race at The Conservatory in Wynyard Quarter with Auckland Young Professionals. Watch the race with complimentary drinks and nibbles. There will be prizes for best dressed man and woman.

To register, go to: www.ayp.co.nz

WEDNESDAY, NOVEMBER 4 Starting Off Right Workshop New to business? The Starting Off Right workshop is for you.

Learn how to set up a business and where to find support. The workshop takes new owners and managers through the process of planning and starting a business in Auckland, and covers taxation, marketing and more.

To register, go to: www.aucklandnz.com

FRIDAY, NOVEMBER 6 Microsoft Excel II This course introduces Excel features that save you time.

It is designed primarily for those who spend many hours formatting and updating data in spreadsheets. If you wish to use Excel functions and commands to promote a more efficient use of time spent formatting and updating data, then this course is for you.

To register, go to: www.aucklandchamber.co.nz

SATURDAY, NOVEMBER 7 How to Start an Online Business Find out about this rapidly growing way of doing business.

Learn about getting online, market research, case studies and more. The full day course covers market research, domain names, keywords, use of WordPress and PayPal, freight and shipping, e-Commerce and more.

To register, go to: www.selwyncomed.school.nz

LOOKING AT GROWING YOUR BUSINESS? If you’re interested in advertising in the Canterbury Today Magazine please contact the Advertising Manager, Clive Greenwood on...

Ph: (03) 961 5176 | clive@academy.net.nz | www.magazinestoday.co.nz

8 |October 2015 www.aucklandtoday.net.nz

News | Q&A

Start-up survival guide Q&A with Catarina Gutierrez from the Ministry of Awesome

By Terri Cluckie

As the Start-Up Activator for Ministry of Awesome (the “enablers” who “connect awesome ideas with the resources to turn them into reality”), Catarina Gutierrez is the friendly face that will help people get their business ideas off the ground and running in the right direction.

I caught up with her to talk about start-ups and what you need to know.

1. What are the most important things people should consider before launching a start-up?

I think the most important thing for a start-up to know beforehand is to make sure that they’re actually addressing a problem that exists. I think a lot of people have these ideas that they just want to make a product that looks really cool, or software that does something really neat, but if it doesn’t address a problem in the market, then it’s not worth wasting any time and money on.

2. What are some common misconceptions about starting up on your own?

One of the most common ones I see is that it’s really expensive. I personally believe that it’s only expensive if you’re not prepared. If you haven’t done the research and validated the idea, then that’s where it gets expensive.

I think one of the important things is that if you start small, you can actually afford something relatively cheap and can self fund. For example, a website goes a long way and social media, when managed properly, can help market your idea or business.

3. What are the main challenges that start-ups face in New Zealand right now?

I think New Zealand is a relatively small market, so depending on the product or service that you offer, it can be relatively small if you’re just looking to help those in Canterbury or offering something to a specific region.

Thinking outside of the box and thinking outside of the country would be really advantageous of a start-up… that doesn’t mean you need to go overseas right away, but I think dreaming big is a really good thing.

4. Finance: where do people even begin?

I believe that to finance your own start-up you have to be very scrappy, which means not quitting your full time or part time job just because you have this passionate idea that you want to get off the ground. It means putting in the work outside of your normal working hours,

Catarina Gutierrez

“

One of the things that we’ve learned along the way is that it takes patience; as much as you want to go out and get everything done, you have to know when to wait for things.

”

and using funding or any extra savings that you have from that work to do the other stuff that you’re passionate about.

Other funding can come in the form of small business loans. For example, there are a lot of people and trusts out there willing to give money to small businesses under the $5,000 or $1,000 range which can be really helpful, especially if you don’t want to invest thousands of dollars of your own money straight away. I think it’s also important to know that it doesn’t take a huge amount of money to build a website or to get business cards out there, and these things go a long way.

5. Do you believe that timing is everything for start-ups? If so, how do you know when ‘the time is right’?

I think timing is a part of it but I don’t think it’s everything. You will probably get to know your market very well in the process, so it’s really important to know when they are ready because what you’re doing is for the benefit of them.

Timing is also important as far as not rushing things just to be out in the market goes, which is

bills’, but I think really good entrepreneurs are uncomfortable in comfortable situations – they’re willing to disrupt their lives and take chances.

a mistake that I’ve made before with one of my own start-ups. I thought I had to push it out into the market before I was ready because I wanted to beat my competition, but it turned out my market wasn’t ready for the product that I was selling.

6. What would you say to people who have doubts about their ideas?

I think the more people you talk to, the more comfortable you get exposing your idea to other people. Doing this will also gain you a lot of feedback which is definitely something worth taking into consideration. I think you need to test your idea or your product as soon as possible, that way you’ll know if it’s something worth pursuing or not.

7. What are the biggest mistakes common to start-ups?

One of the biggest mistakes I see a lot is people telling their customers about what they do and not really engaging in a conversation or a community; talking at the customer instead of with them.

You get so passionate about your idea or your start-up but you’re not really engaging in meaningful conversations with your customers, so you come off as someone who is just advertising to them. One way to avoid this is to be talking to your customers about what you’re doing and why that benefits them, i.e. give it some context.

8. What attributes do successful start-ups seem to have in common?

I also think that good entrepreneurs know how to use their resources and people around them effectively, so whether that’s delegating some work to a team member, or knowing where a mentor can help them. As an entrepreneur you’re going to get a million different opinions from a million different people telling you to go right and then go left and you have to know how to use that advice really well or to say, ‘Thank you for your advice, but I’m going this way’.

9. How did MoA itself start-up? Are there any learnings there we can pass on to readers?

It started out with four board members who noticed that there was a need for people to be re-engaged with the city, so we started with the co-working space above the CBD bar to get more people collaborating together and working around each other.

One of the things that we’ve learned along the way is that it takes patience; as much as you want to go out and get everything done, you have to know when to wait for things. We have also learned how to harness strong partnerships and relationships with people – those take a lot of patience to build.

The other thing we do here is we test things very often. One of the new things we’re going to try is something called the ‘Fail Club’ where everybody gets together and talks about failures that they’ve learned in business and how we can all learn from that. We’re going to do it during one of our Coffee & Jams in September.

They’re fearless, they’re willing to put in hard work and long hours for something that they’re passionate about, and they never get comfortable You can contact Catarina directly at activate@ in one place. ministryofawesome.com. Check their Facebook page for more details: www.facebook.com/ It’s easy for people to fall into the trap of MnstryOfAwsm saying ‘I have a life that I’m comfortable with and I have this salary that helps me pay these

www.ministryofawesome.com

www.aucklandtoday.net.nz October 2015 | 9

News | Employment

Fishing in a small pond Eugene de Villiers provides some tips for fishing in a small pond: how to snare the catch of the day and most importantly, ensuring it doesn’t get away.

What advice do you have for business owners who are new to recruiting staff?

You need to be very specific on the profile you are looking for. The more specific you are the more successful your recruiting drives will be.

In our organisation we give the heaviest weighting to cultural fit.

You can train people in the technical skills required, but no matter how technically capable staff are, if they are not passionate about customer service and going the extra mile, they are simply not going to fit our particular DNA. Don’t rush is one of the best pieces of advice I have ever been given. Don’t be tempted to employ someone because they almost fit the bill, as every time I have done that I have lived to regret it. Sometimes the perfect candidate doesn’t appear immediately, but the cost of employing someone who is not a perfect match is far more than a few months of patience.

How do you know if a candidate will be a good fit for your organisation’s culture?

New Zealand is a small place and asking referees the right questions is crucial to matching a candidate's profile to your organisation.

Because we have refined our profile we can significantly reduce the chances of a bad hire.

I also follow my own intuition (built up over many years), and nine times out of 10 I am right.

Another measure I use is whether the candidate would be a good fit with our customer base.

Might sound basic, but is so often overlooked.

Is it difficult to keep good staff? How do you make them happy?

Like most business owners, I have learned from trial and error. One of my biggest learnings is that contrary to what many others might say – paying the big dollars doesn’t ensure staff will stay.

Retaining good staff is about customising their remuneration package. For example we have a number of working mothers in our team and so for them flexibility of hours is paramount.

Staff engagement is also very important.

We regularly poll our staff on what makes them

“

competitors simply up the anti by a few dollars. It is a great deal harder for competitors to replicate meaningful staff incentive programmes.

happy to come to work and we know that celebrating milestones is on the happy list.

So we regularly have a morning tea or decorate a staff member’s desk with balloons and streamers to celebrate both personal and professional successes.

When you do lose a valued team member, do you have any tips for employers to ensure this doesn’t de motivate the rest of the team?

My number one rule is never ever talk negatively about a departing staff member, regardless of whether you can’t wait to see the back of them. Every time we lose a staff member we use this as an opportunity to re-evaluate our team strengths and weaknesses, and to reassess our capabilities.

This may influence the profile of our next desired candidate.

Retaining good staff is about customising their remuneration package. For example we have a number of working mothers in our team and so for them flexibility of hours is paramount.

We also have a shared lunch once a week where teams are nominated to prepare the meal, phones are turned off and we enjoy each other’s company without distraction. Whilst the days of Friday afternoon drinks have been toned down in terms of alcohol consumption, we encourage all team members to knock off early on a Friday and enjoy some friendly rivalry over the Foosball table. All of these things are low cost but high impact.

”

Poaching - what can you do to minimise this?

In the same way that the incentive programmes we design for our clients are bespoke, we take those principals and practice what we preach internally.

By listening to what is important to our staff then we can reward them accordingly, be it with flexible working hours, staff development opportunities or other meaningful incentives.

Because we believe that our staff are at the top of their game, then chances are our competitors will think so too and so it is inevitable that they may be approached to jump ship.

Employers who simply motivate their staff by dollars are far more vulnerable to poaching, as

Eugene De Villiers is the Managing Director of the Auckland-based Extra Mile Company, which specialises in creating cost effective behavioural change programmes, utilising a range of awards including travel, merchandise, recognition and branded cash.

For more information contact Eugene@ extramilecompany.com or follow him on linkedin.com/company/extra-mile-company

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News | Tactics

10

ways to structure your day

By Terri Cluckie

From the moment we are born we enter a routine: eat, sleep, wash, repeat.

As time goes on these routines adapt, but even though ‘routine’ itself becomes almost instinctlike, our productivity can still suffer.

3. Comfort is key This might sound a little strange, but nothing makes me feel more empowered than a fresh pair of socks. Why? Because they bring me comfort, keep me warm and if my feet are comfortable on the ground, then so is the rest of my body. With this in mind, I also feel the most confident when I’m wearing clothes that make me feel good. Some jobs have strict dress codes, but if you can find a way to adapt your outfit to something a little more ‘you’, then you might feel more at ease and therefore more productive.

4. Treat yourself (read: bribe yourself)

Here are some tips to help you make the most out of your time in the office or wherever you call ‘work’.

For some people, simply getting through tasks and crossing things off your list isn’t satisfactory enough when powering through work sometimes we need a little bit more. If you can afford to, consider treating yourself at the end of the day, or week, or even per task. It doesn’t need to be anything huge. If bribery is what gets you through the day then so be it.

1. Allocated time

5. The power of ‘no’

You may find that breaking up your day into time slots helps you define a purpose for each portion and therefore pushes you to complete the task at hand. This can be done through either separating out your mornings and afternoons for different kinds of work or allocating each hour to something specific. Whatever you do, plan your day first thing in the morning so you know exactly how your day should go.

Sometimes a heavy work load just comes with the job, but even so, you should really look into what is piling up and decide if that’s really your job or not. If you can delegate, do so, and if assignments or tasks keep coming your way that you probably won’t get on to, or perhaps you think someone else would do a better job of, then say so. The power of ‘no’ can sometimes be bigger than the power of ‘yes’.

2. Short breaks

6. No time to waste

The Pomodoro Technique is a time management method that teaches you to “work with time, not against it”. By using a timer (usually one shaped like a tomato, hence the name ‘pomodoro’), the technique teaches you to break down work into blocks, usually by 25 minutes at a time, with each being separated by small breaks.

The idea is to avoid burnout by working for too long, eliminate distractions by giving yourself the short breaks and to create a better work/life balance by enhancing your productivity at work.

Arguments over a four day work week have had a neat little place on business blogs and news reports for years now, but despite the well-put reasoning around “less time equals more productivity,” they haven’t quite caught on yet. There are certain sectors that these conditions work really well for, but unfortunately not for all. However that doesn’t mean that you can’t adopt the idea behind it to work for yourself. It’s pretty straightforward to understand that the less time you have, the less you will

waste, so give yourself shorter time slots to do each task and you might find yourself speeding up and knocking jobs out the door.

7. Set the scene A little technique that some chefs use to organise their stations before getting to work is called “mise en place”, or “putting in place”.

By laying out your “tools” for the job before you start sets you up for success as everything you need is to hand, saving time and clearing mental fuzz.

8. A visible plan Having a visual aid for the work you have ahead of you not only kicks your butt into getting things done as it stares you in the face, but it also acts as a clear guideline of everything you need to do. Just like various studying techniques, drawing out a list of tasks helps clear your mind as you can focus on one thing at a time without trying to remember everything else.

9. Concentrate on the task at hand We all have various ways of working, but jumping from one task to another without completion can create mental fuzz and stagnate our work. Focus your energy on one task at a time and you might find it helps you get through things quicker.

10. Start small I find that easing myself into the day by focussing on smaller tasks first means that I have a very productive day. There are a couple of reasons for this. Firstly, I don’t have to worry about small housework tasks in between my bigger bits of work – this takes away distractions and means I can be as efficient with my time as possible. Secondly, if I get to work on easier tasks first, it means I don’t spend any time thinking about how large or daunting my next tasks will be – it’s psychological really.

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12 |October 2015 www.aucklandtoday.net.nz

News | Tactics

The patterns of highly successful people

By Laura Baker

Our daily routine largely shapes our performance, productivity and the accomplishments we make.

So logically we want to incorporate a routine into our lives that delivers the best results.

While there isn’t one routine that is guaranteed to generate a successful career, some of history’s most influential people centred their working day on very unique patterns, which arguably helped spur on their achievements.

Here is how some of the world’s most successful people spent their 24 hours.

Perhaps they’ll inspire you to shake up your daily routine for the better:

Winston Churchill When you think of a prime minister’s daily schedule some of the words that come to mind may be hectic, regimented and tiresome.

Chances are leisurely doesn’t feature on the list, but a leisurely start to the morning was a predominant aspect of Winston Churchill’s day.

The Prime Minister of Great Britain woke at 7:30am and lay in bed for the majority of the morning. He enjoyed breakfast in bed and then read his mail, the national newspapers and dictated letters to his secretaries. At 11am he’d rise for the day, bath and take a leisurely stroll in the garden.

His walk was followed by lunch with family and guests. The full three course meal was served at 1pm, which he’d enjoy while socialising well into the afternoon. At 3:30pm lunch was concluded and Winston would retire to his office to work.

He’d work for a little over an hour before taking a nap around 5pm, an important part of his routine. Dinner was at 8pm, again enjoyed with family and friends, followed by another hour of work before bed.

Barack Obama If anyone needs a solid routine to help them fit everything into 24 hours it’s the President of the United States. And it seems Barack Obama

has a well organised routine that not only allows him to spend time with his family, but also run a country.

At 7am he wakes and heads straight to the White House gym to exercise for an hour.

Then he eats breakfast, which has been chosen for him, with his wife and daughters.

He reads the newspapers and hits the Oval Office around 9am.

In the evening he makes a point of eating dinner with his family before returning to work. Among his nightly responsibilities is leafing through the binder of documents that his staff have asked him to review.

Once Michelle goes to bed at 10pm he enjoys some alone time. He watches ESPN, surfs his iPad, reads books, and calls foreign leaders in different time zones, until he finally goes to bed around 1am.

Jack Dorsey Co-founder of Twitter and CEO of Square, Jack Dorsey, has a hectic work schedule. He runs two businesses full time putting in a mammoth 16 hour work day, split evenly between eight hours at each business.

He manages to juggle working full time for two companies simultaneously with the help of a very disciplined routine. He themes his working days to stay focused and productive.

On Monday at both companies he focuses on management, Tuesday is product development, Wednesday is marketing, communication and growth, Thursday is focused on developers and partnerships, and Friday is culture and recruiting. Jack takes Saturdays off to hike and Sundays are spent on reflection, feedback and getting ready for the rest of the week.

“

While there isn’t one routine that is guaranteed to generate a successful career, some of history’s most influential people centred their working day on very unique routines, which arguably helped spur on their achievements.

Charles Darwin One of the world’s best known naturalists and geologists, Charles Darwin, made a number of significant contributions to science, which impacted the way we think about the world.

His highly innovative work brought about a very dynamic routine filled with exercise and rest. He’d wake at 7am and begin the day with a short walk followed by a solitary breakfast.

He began his work day at 8am and stayed extremely focussed, interrupted only by the occasional visit to the snuff jar.

”

He lives across the street from his office to eliminate commute time and make the most of every hour in the day.

At midday he would head out for another walk with his pet terrier Polly. Charles would then eat lunch, read the newspaper, write letters and then take an afternoon nap. Late afternoon he’d get up and go on his third walk for the day.

In the evening he’d rest, while his wife, Emma read to him. For dinner they’d share tea and an egg. Once Emma had gone to bed Charles would stay up reading scientific books and lie awake in bed solving problems until midnight.

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Open: Monday-Friday 9am-5pm, Saturday 9.30am-3pm www.aucklandtoday.net.nz October 2015 | 13

News | Cover story

LOVEBLOCK Uncorking Erica Crawford’s organic passion

By Laura Baker

High on the hills overlooking Marlborough’s Awatere Valley are rows of grapevines blanketing 73 hectares of land.

Among the vines are well-fed sheep contently grazing on the dandelions and weeds that freely grow among the vines in the fertile soil.

14 | October 2015 www.aucklandtoday.net.nz

News | Cover story

The parcel of land is peaceful, tranquil and baked in sun. From this elevation, 150 metres above the ocean below, it feels like you can see the end of the earth. The Loveblock vineyard is a little slice of heaven, at least for New Zealand wine industry power couple Erica and Kim Crawford.

Following a prolonged hiatus from what they do best, Erica and Kim are back in the game making world class wine, as an infectious love for the craft meant these two wouldn’t stay away forever.

From infancy to fame You’ve probably heard of the wine label Kim Crawford, you may have even enjoyed a drop or two.

Loveblock Wines CEO, Erica Crawford was the marketing mogul behind the Kim Crawford brand which shot it and the New Zealand wine industry from infancy to fame within a few short years. Her husband Kim, the namesake for it, is the highly esteemed vintner who produced the product.

Originally from South Africa, Erica started her career as a young scientist in cardiac medicine.

But when the opportunity arose to make a wine label with her husband she changed tact.

With a couple of marketing courses under her belt, a large portion of self taught exporting and marketing skills, and a heavy reliance on instinct, they went into business.

Unable to afford land and vineyards of their own back in 1996 didn’t hold Erica back. Her resilient and forthright nature saw her revolutionise the wine production model in New Zealand. They bought fruit from contract growers and set up a ‘virtual winery’, a model that hadn’t previously been successful in New Zealand. Under Erica’s management they pumped out wine on mass, exporting 400,000 cases annually at its peak.

They sold the brand just seven years later for an extremely handsome sum. Erica says the buyout couldn’t have come at a better time.

“We got to a point in our growth where we couldn’t fund ourselves anymore. We would have had to go to an IPO [initial public offering], take on more shareholders or sell, and so we sold.” And she says put simply, “it was an offer that we couldn’t refuse”.

Today Kim Crawford Wines, owned by US company Constellation Wines, is massive. It produces more than a million cases annually and is the biggest selling sauvignon blanc in America and Canada. “The new owners are doing a good job. It is doing fantastically well,” she says.

Back in the game After selling their stake in the business the Crawfords fell off the radar for a few years, quietly investing money in smaller New Zealand

businesses. But when the global financial crisis hit they had to roll up their sleeves and plan their next move.

Returning to the industry wasn’t a hard decision to make. “It is the industry we both love - Kim is a winemaker and it’s his passion.”

But this time around they have taken a totally different approach, having money, experience and a certain clout in the industry has influenced this, but Erica’s new philosophy and approach to wine making has had the biggest impact.

Loveblock is certified organic, made in small quantities, boutique and at a premium price point - everything that the old brand was not.

But perhaps the biggest difference is that they now own land, something they never had with Kim Crawford Wines. They are responsible for their two vineyards, Loveblock and Someone’s Darling in Central Otago and it’s a responsibility they take very seriously.

From the humble posy of weeds and dandelions which adorn the label, to the much loved and tended certified organic vines at the heart of the operation, everything about this new brand is different. “Earthy, mother, and honest,” Erica says Loveblock is a direct contrast to the former sleek, urban brand of bygone times.

Despite being an industry leader, the launch of Loveblock didn’t come without a few pre-launch jitters. Erica says both Kim and her were most definitely nervous, largely because the wine style is so different to what they did before. “We were very nervous to see what sort of reception we were going to receive.” But those nerves were quickly quelled when Loveblock’s five varieties were picked up for distribution by an American distributor, Terlato Wines.

“The first thing we did before we even made a drop of wine was find a distribution partner to work with. It took us about three years, but we eventually found the right one and it’s going really well.”

“

It was a logical transition to take the natural, organic philosophy to the vineyard. It’s an opportunity to ‘live your values’ for me.

”

dominate supermarkets shelves, leaving smaller brands to clamber for space.

Despite the challenges to take a bigger stake in the local market Loveblock is on the up and up.

Now two and a half years into business the fruits of their labour are beginning to show. “We are actually ahead of what can ordinarily be expected from a small winery. I think our success is down to our previous relationships. We had three states in America that took direct imports, rather than being channelled through California and that doesn’t just happen.”

have fewer chemicals in them. “You may have to scrub a bit harder, but you also lose a few extra calories at the same time!

“It was a logical transition to take the natural, organic philosophy to the vineyard. It’s an opportunity to ‘live your values’ for me.”

Live your values

It may have been a “logical transition,” but getting certified has come with its challenges. Running an organic vineyard implies that no chemical fertilisers, herbicides or pesticides have been used. “That makes you a lot more vulnerable to pests and disease and we have certainly felt the effect of that.”

Erica says when they first entered the industry almost 20 years ago the market was young.

“We had to explain where New Zealand is to every offshore person we dealt with, so it had a pioneering feel about it.” That pioneering feel is nothing more than a distant memory in today’s glutted market, but Erica and Kim are still managing to make pioneering moves in the industry, just in a different way.

Loveblock uses a holistic system seeking co-operation with nature and relies on an understanding of the ecological processes to achieve rich, robust soil and plants. It incorporates methods that are centuries old, such as composting to promote biodiversity, a resident population of beneficial insects to control pests and sheep and cows are used to nibble the weeds under the vines.

Loveblock Wine is certified organic by BioGro New Zealand, one of just a handful of wineries in the country to hold this title. “There is a lot of work involved in getting certified and huge commitment and labour of love.” But it was a commitment and an ethical decision Erica was confident she needed to make.

Since converting the vineyard to organic in 2008, Erica says she has noticed an increase of awareness among other wineries and grape growers around organic practises. “There is a change coming about, we’ve seen grape growers reduce the amount of chemical input, moving away from the traditional full chemical method.

People are beginning to get it and low impact growing is gaining momentum.

Her awareness of a green, organic lifestyle came about rather abruptly in her early thirties. Erica was in a car accident and during a medical Working with the Italian family business means they are capable of exporting into the US market, check-up after the accident, it was discovered her heart was struggling. “The doctors said my which is typically tough to enter due to its heart was presenting like a 55 year old highly complicated regulations. The first wines were stressed businessman. The hard, fast, stressful launched in the US in April 2013 and the New Zealand launch followed a couple of months later. lifestyle she was living with the new business and young family had taken its toll.

In this calendar year to date it has exported about “So I had to make some changes.” Cutting 18,000 cases of wines, 90 percent of which to the US, their biggest customer. Smaller volumes out additives was the first move and looking at ingredients on packages was next - eventually are also sent to Canada, Japan, Australia and she eliminated packet and tin foods altogether.

New Zealand.

She also adopted a slower, almost relaxed, She aims to make Loveblock more widely approach to life. “The difference that made to my available in New Zealand, but with more than state of mind was quite amazing.”

700 brands on the New Zealand market, they are Next Erica made the switch to natural skin care up against extremely stiff competition. A lot of products and eco-friendly cleaning products that the bigger players with large marketing budgets

“I think there is also a ground swell from consumers as they become more interested in where their products are coming from and how they are made.”

The pinnacle of Erica’s career was the sale of Kim Crawford Wines and she says she is happy to leave it that way. Rather than looking to top her past accomplishment Erica is finding career success in quality not quantity.

“We certainly don’t want to grow into a big brand again,” she says.

“This time we decided we are only going to produce wine from the estate to maintain the quality. Our estate can produce some 60,000 cases, unless we buy more land, so that’s where we’ll cap it.”

www.aucklandtoday.net.nz October 2015 | 15

News | Lifestyles

Lifestyles

1.

By Terri Cluckie

2.

1. Theophany speakers These speakers are literally what dreams are made of (seriously, you should read their amazing story on their website). Hand crafted right here in New Zealand, their unique conical shape have astounding audio qualities of their own, but paired with other Theophany speakers, you can create a home theatre set like no other. Theophany has won mountains of awards since its creation in 2002, including Tone magazine’s Best Speaker Award five years in a row.

RRP: POA Available from: www.theophanyloudspeakers.com

2. Mancave must have This limited edition games cabinet is the ultimate newage throwback for gamers. Inspired by old industrial cabinets and space travel, the Pixelkabinett 42 is the latest creation from Swedish designer Love Hultén. The made-to-order ash and walnut station comes either with jamma-board or computer (meaning you can play your old favourites via USB) and is complete with joysticks, push buttons and as many games as you can shake your wallet at.

RRP: from $6,069 Available from: www.lovehulten.com

4.

3.

3. Samsonite Firelite Spinner suitcase It doesn’t matter if you’re escaping freezing temperatures or running to them, depending on where you’re going, then you might need a suitcase to take your stuff with you. Ditch your old one that lost its wheel on your last holiday and try this Samsonite Firelite one out for size. It’s robust and has those spinner wheels meaning you can look like you’re taking it for a walk through the airport. We all want to be one of those people don’t we?

RRP: From $649 Available from: www.everme.co.nz

5.

4. Green with Envy blankets One of the best things ever is cuddling up on the sofa while the rain pours down outside. What’s even better is getting to do that while wrapped up in a blanket, especially one that looks as good as these from Green With Envy. They’re made of beautifully soft lambs’ wool, mixed with a little bit of nylon to make sure you don’t get scratched while trying to get comfortable, so they’re pretty much perfect.

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6.

5. Illumina Soy Candles

The days are getting longer now and the spring weather has arrived which usually sparks the need to dust off the shelves and freshen up the house. Illumina Soy Candles have launched a range with fragrances such a Sweet Musk & Amber, Black Mist and Salted Caramel, so if you’re looking for a new scent this season, give these a try – they smell amazing.

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6. Karen Walker scarf Despite the fact all your hats and scarves are probably already out, this little number for Karen Walker is hard to walk past if you’re still looking for something to wrap up with. It’s khaki, it’s marl, it’s chunky knit - it’s everything you’re looking for to keep warm.

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Focus | Heaven Scent Food Co

A menu from heaven HeavenScent is not just about beautiful wholesome food; the Auckland eatery is also a beautiful space filled with warmth and light and perfect for any special occasion.

The company’s official name is Heaven Scent Food Co, which opened its doors in St Patrick’s Square about 18 months ago and continues to grow in popularity.

a gourmet pie company they launched in 2010 from a small shared kitchen in Mt Maunganui to cater for events and markets.

Today their pie business has developed into HeavenScent, a beautiful eatery, catering and food store company that specialises in delicious wholesome food.

Delicious healthy food HeavenScent is owned by Josh Reid and Nikki Ross, the creators of Heavenly Pies,

HeavenScent is an eatery, catering and food store company that specialises in delicious wholesome food

HeavenScent’s food is all made fresh on-site daily, with simple breakfast and lunch menus including: • Large range of fresh baking from 7am • Rotating soup specials with toasted organic breads • Heavenly salads • Fresh cabinet food all changing daily • Also serving up the city’s popular Eighthirty coffee and a large range of Tea Total teas.

HeavenScent in St Patrick’s Square is an ideal location for your next function

eighthirty

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Josh says HeavenScent uses as many locally produced products as possible, including organic bread, milk and eggs, ethically farmed meats and source locally grown produce. “Our ethos is to offer high quality healthy food made with love.”

Pies are still a specialty, with an arsenal of almost 20 delectable seasonal flavours.

Some regulars include; Port wine beef and blue cheese, braised pork belly, coconut chicken and cashew, Moroccan lamb tagine, and venison with a sour cream soufflé.

Private functions at Heaven Scent HeavenScent is only open during the week, but is available at the weekends for private functions, including weddings, exhibitions, birthdays and corporate events. It can comfortably seat up to 100 guests and will tailor the menu and decor to suit any event.

The location is ideal, situated upstairs in a large space that looks out over St Patrick’s Cathedral and square; it is lofty, light and welcoming.

The cafe is currently open Monday-Friday from 7am to 4pm, but plans are in place to extend its service to offer evening dining. Customers will be able to stop by for an informal evening meal at the licensed premises or alternatively pick up a delicious fresh or frozen meal after work to take home. AT Heaven Scent Food Co Level 2, St Patricks Square Auckland T (09) 354 4440 E info@heavenscentfoodco.co.nz www.heavenlypies.co.nz

— Advertising Feature

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Focus | R&H Engineering

High quality, cost effective engineering solutions R&H Engineering is expanding and gearing up to take on bigger jobs both within New Zealand and overseas.

The Auckland company, which has recently gained ISO9001 accreditation, moved to a new location in Lorien Place, East Tamaki, in March and director Julie Light says the new site and accreditation are allowing for significant expansion.

R&H Engineering is a general engineering business with the ability to design and produce a wide range of engineering projects on time and budget. It is owned and operated by the Light family, including Julie’s sons Simon, the factory manager, Tim, an estimator and her husband John who looks after maintenance.

The company’s capabilities include supply, manufacture, maintenance, fabrication, precision machining and draughting.

“

R&H Engineering works closely with a range of suppliers, including Handrail Fittings, Plate Solutions, Crane and Cartage, and Powderworks.

R&H Engineering supplies a range of high quality products and components, including: • Steel supplied and cut to length • Fasteners • Precision machining • Sheetmetal • On-site installation and servicing • Aluminium fabrication and welding • Stainless steel fabrication and welding

For new customers it shows that we’re a decent engineering company that is well set up and worthy of doing business with. We now have the option of doing work overseas too and won’t have to limit ourselves.

Accreditation proves quality

• Steel fabrication and welding to nzs4711 standards (light to heavy) • Full consultant design and manufacture service • Vacuum loading equipment • Turf renovation equipment • Hydraulic and pneumatic services and system design • Full truck building • Trailer/truck deck manufacturing (loaders etc).

”

Coming up it has apartment block and warehouse renovations, structural steel and metal works, with some being outside Auckland.

Expansion of services The company’s growth during the past year prompted it to move to a large new site in East Tamaki in March.

R&H Engineering Limited 25B Lorien Place East Tamaki Auckland T/F (09) 273 0100 E reception@randhengineering.co.nz www.randhengineering.co.nz — Advertising Feature

Julie says a new five tonne gantry crane will be installed in the new premises within the next few weeks, which will enable the company to take on a larger variety of steel works.

“Our new premises is three times bigger than the old one. We’re growing and setting ourselves up as a serious engineering company.” AT Best Price - Best Quality - Best Service

Julie says gaining the ISO9001 accreditation shows existing customers that R&H has the capacity to undertake large jobs and has procedures and systems in place for quality assurance.

Proud to support R&H Engineering

“For new customers it shows that we’re a decent engineering company that is well set up and worthy of doing business with. We now have the option of doing work overseas too and won’t have to limit ourselves.”

R&H Engineering is experiencing a period of growth and has a lot of work on its books, including a number of toilet blocks for Auckland City parks and reserves, truck decks for Recreational Services, together with a host of regular customers.

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www.aucklandtoday.net.nz October 2015 | 19

Focus | Grahams Funeral Services

Celebrating eight decades of service They say the journey is more important than the destination and, while Grahams Funeral Services is celebrating 80 years in business this year, the real story is how they got there.

Local cabinetmaker Percy Graham operated Tuakau Cabinetworks, located opposite the railways and livery stables for those travelling to Auckland for the day to park their horses and carts. “As a cabinetmaker, he was asked to make a casket and before long the orders for caskets were rolling in,” Percy’s grandson Mark Graham explains.

“With access to horses and carts, all of a sudden he became an undertaker and the business became known as Tuakau Cabinetworks and Undertakers.”

It’s an unconventional start to the funeral business, but then it was equally as successful as it was unusual.

What’s even more so is that the cabinet making business has evolved into timber and hardware company Tuakau ITM Group run by Mark’s cousin Glenn, a third generation Graham, while Mark – also a third generation Graham – continues to operate Grahams Funeral Services.

“We’re proud to have been able to provide that service for that length of time,” Mark says.

“Both businesses are still going strong after 80 years.”

While the fourth generation of the Graham family are now working within the company,

“

There is a lot of value in having a funeral and it’s nice to have that opportunity to celebrate one’s life.

”

this particular year is significant, with three generations still actively involved at the same time –Mark’s mother Lynne Graham and his son Jared Graham.

While Grahams Funeral Services is still going strong after 80 years, they are no longer undertakers. “We are now funeral directors,” Mark explains.

“Today it’s about assisting people to celebrate a loved one’s life. Although it’s often not as formal as it used to be, people have different ways to farewell their loved ones now, whether it’s a contemporary style, a traditional church or chapel service, or even conducted on a private property, a public park or a beach – funerals are celebrated in a variety of ways these days.

“We’ve adapted and evolved with these changes, becoming event managers to a degree and, in a very caring and professional way, we help people take the first step through the early stages of that grieving process, helping them on a healthy, positive pathway so that, in time, they will be able to move on.”

Another key area of change is the rapid rise in cremation, with some choosing not to hold

a service at all and, although a no service cremation is an option via Grahams Funeral Services, Mark believes the service itself plays an integral role in the grieving process.

“Funerals are not just about those who have passed, but also for the living,” he says.

“There is a lot of value in having a funeral and it’s nice to have that opportunity to celebrate one’s life.”

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20 |October 2015 www.aucklandtoday.net.nz

has provided funeral software to Grahams Funeral Services for over 10 years. In this time we have had the pleasure of interacting with Mark and his team in Tuakau on many occasions both in person and over the phone. We have always enjoyed dealing with Grahams Funeral Services and have seen many of the changes Mark has made to improve both his facilities and the services they provide.

The Tuakau, Pukekohe and Waiuku communities are very fortunate to have a firm that care so much for people in their time of grief.

Graham’s Funeral Services Chapel’s underwent a refurbishment in recent times and the results are superb.

The central location, air conditioning, large TV monitors and projector make this facility among the best in the country.

I know that Mark and his team have worked hard to provide this and it has not been without much personal sacrifice and risk. Mark and his team are called to assist families at any hour of the day or night and they have always made themselves available to do this - even it it means leaving their own family occasions.

It is not easy being a funeral director but Mark Graham and his dedicated team make it look like it is.

Well done team. We wish you all the best for your 80th Anniversary.

Alan Eddy - Director of Freedom Software Limited

Focus | Grahams Funeral Services

“

We operate our business within the local community and we want to offer the same level of support back to the same community that has supported us over the years.

”

With many services happening outside of traditional churches and chapels, technology is playing an increasing role in the modern funeral and above and beyond the traditional audio visual capabilities, Grahams Funeral Services now offers full web casting so friends and family can watch a service live or in delayed time.

Today Grahams Funeral Services provides those services across three premises at Waiuku, Pukekohe and Tuakau – the company’s historical base, which houses the main chapel, administration, mortuary facilities, and memorial and casket showrooms.

Following the loss of a loved one, family and friends need friendly advice and professional services.

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A member of the Funeral Directors Association of New Zealand (FDANZ), Grahams Funeral Services is well aware of the professional obligations involved in working with families during their grieving period. “Our staff need to be caring, empathetic people with the understanding and patience to be able to assist them through such a difficult time.”

“We currently have to use the Manukau City Crematorium, which is becoming more of a challenge to get to with traffic congestion and we believe the local community deserves its own crematorium, so we have plans to establish one locally once a suitable site becomes available,” Mark says. AT

Heading into the 80th anniversary celebrations, Grahams Funeral Services completed a significant renovation of the Tuakau chapel and memorials showroom, building a new memorials showroom and upgrading everything from the exterior cladding through to the interior spaces.

Grahams Funeral Services West Street Tuakau T (09) 236 8919 E admin@grahamsfunerals.co.nz www.grahamsfunerals.co.nz — Advertising Feature

There are nine full time staff between the funeral and headstone divisions and also a catering division which can provide for after funeral gatherings. There are also a range of hearses available, from a classic 1960 Cadillac hearse – the only one of its kind in New Zealand – through to more contemporary models.

“We’re passionate about what we do and we believe we do a good job supporting the community in many ways. Our family is heavily involved in the local community outside of the company including local rotary clubs, the local museum, the Tuakau Old Settlers Group, schools, golf clubs and through local business association groups.

“We operate our business within the local community and we want to offer the same level of support back to the same community that has supported us over the years.”

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www.aucklandtoday.net.nz October 2015 | 21

Focus| Imake

Making it naturally with Imake Local Auckland firm, Imake Ltd, exudes all the attributes of classic ingenuity us Kiwis like in a homegrown success story, but ironically this international exporter with a product range in the thousands and a turnover in the millions, made its name encouraging Kiwis to partake in ingenuous creations of their very own.

Imake supplies ingredients, equipment and know-how for people to make their own craft beer, cider, spirits, liqueurs, cheese, yoghurt, sausages and much more, from the comfort of their own homes.

Founder Peter Eastwood began with home brewing kits in the 1980s and today Imake has more than 3,000 products which fall under a number of brands including Mad Millie, Mangrove Jack’s, and Grainfather, selling across most countries of the world.

“We got off the ground after recognising changes happening in the 80s,” Peter explains.

“I didn’t see a future in my career in textiles and wanted to try something different.

Ultimately I wanted to start a business then sell it off in six months, but it has evolved so much that it has continued to be fun and successful and we’ve stuck with it.

The company has become more structured as it has matured and we’ve jumped at opportunities as they have arisen.”

22 |October 2015 www.aucklandtoday.net.nz

Focus| Imake One of those opportunities has been exporting.

“We started exporting in about 1992. I still remember the first box – it was a 600 x 40 x 30 with a $400 sale heading to Australia and I remember thinking, ‘imagine if we could do this every day’,” Peter says.

“Now we have 40 foot containers heading to Australia, South Africa, the UK, Canada and all over – it’s an amazing feeling.”

The winner of the BDO Food & Beverage Exporter of the Year Award at the Air New Zealand Cargo Auckland Export Awards for 2015, Imake exports some 80 percent of its products.

“Today our customers are purchasing $2,000$3,000 worth of product at a time. We have a large number of customers across an equally large amount of currencies. We have a very balanced portfolio and we’re very dominant in our niche – potentially in the top 2-3 in world in that market, so we’re very successful in meeting the needs of that market.”

“

I used to think our success was about luck, but I’ve realised it’s not. We’re really good at identifying what the customer needs and meeting those needs.

- PETER EASTWOOD, FOUNDER

”

Peter lists expansion by acquisition in the company’s top successes during the years and the company has purchased more than 10 businesses during its history. “In the home brew space there are a lot of ‘ma and pa’ businesses who want to sell up along way,” Peter says. “We’re in a position to make them good offers and that enables us to improve our business.”

customer wants, identifying opportunities and constantly striving to develop the right product at the right time.

“I used to think our success was about luck,” he laughs. “But I’ve realised it’s not. We’re really good at identifying what the customer needs and meeting those needs.

“It’s not just one thing that makes a product successful, it’s got to be the right product at the right price, the right message and the right marketing.

“We’ve got a dedicated team and everyone is pushing in the same direction which is allowing us to make real inroads.”

There are some exciting things happening in the Mad Millie range, which started with cheese making products and has since expanded into sourdough bread making and ginger beer.

“These are all in the market now and proving to be great products,” Peter says. “Our new Grainfather craft beer making machine is proving a huge success and beating all of our expectations. I think it’s a case of it being the right product at the right time as the craft beer scene grows in popularity around the world.

“These products are all related to the customer’s desire to make more natural products and maintaining control over what they’re making.

We’re in the entertainment space as much as the DIY space. Our products are about people having fun doing it themselves.” AT Imake Ltd 328 Rosedale Road Albany Auckland T (09) 415 1206 www.imake.pro — Advertising Feature

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www.aucklandtoday.net.nz October 2015 | 23

Hospitality | Madam Woo Takapuna

Madam Woo’s new taste sensations The hot new restaurant in Takapuna, Madam Woo, serves delicious Malays inspired cuisine bursting with flavour, that’s a refreshing mix of traditional and contemporary styles.

Madam Woo is quickly becoming renowned for its delicious, authentic Malaysian food, exotic cocktail menu, friendly staff and great ambience.

Malaysia – the Malays, Chinese, Indian, as well as influences from British colonisation, Thailand and Indonesia.

A seemingly endless number of happy customers are making their way to the city’s newest dining establishment. The crowds are drawn by the authentic Malaysian hawker food, which is fast, fun, fresh and full of big flavours.

It seamlessly blends cuisines that make up

The duo behind the stylish restaurant, Michelin Star chef Josh Emett and business partner Fleur Caulton, opened the restaurant in July earlier this year. It’s the second Madam Woo outlet in a series of three to open across the country and it’s clear the brand is a hit.

SAMPLE MENU People on the North Shore are thrilled to have a new local and Aucklanders in general are making the trip across the bridge to try it out, packing out the restaurant almost nightly.

Madam Woo has a really broad appeal - the menu allows a lot of choice and lets people create their own Madam Woo experience, whether they are just in for a quick bite or to indulge in one of its banquet menus. It’s also a fun way to eat as dishes are designed to be shared and enjoyed together.

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If you’re lucky enough to enjoy a meal at Madam Woo there are a few ‘must have’ items on the menu including the hawker rolls, which have developed a cult-like following. Some of the other popular dishes are the honey and soy squid, the beef rendang with nasi lemak and the char kuey teow, a delicious fried rice noodle dish.

All of the dishes on the menu are tried and tested. Many come from authentic family recipes passed down to the staff and are fresh and full of big flavours. AT

• Hawker roll – sweet and sour fish with pickled cucumber.

• Char kuey teow prawn and pork fried rice noodles.

• Shredded duck and cabbage salad – spiced duck, cucumber, white cabbage, chilli and lime dressing.

• Black bean pork spare ribs - steamed pork spare ribs with Woo black bean spiced sauce.

• Honey and soy tossed squid with cashew nuts szechuan pepper and chilli.

Madam Woo Takapuna 468 Lake Road Takapuna Auckland T (09) 489 4601 E takapuna@madamwoo.co.nz www.madamwoo.co.nz/takapuna — Advertising Feature

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24 |October 2015 www.aucklandtoday.net.nz

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Hospitality | Pioneer Pie Co.

A slice of humble pie Contrary to popular belief, a good pie can be hard to come by. They may be a New Zealand staple, but real quality, cherished pies don’t come in bulk at the supermarket.

The family-run pie haven in Albany, Pioneer Pie Co., has been a staple in the community since it opened its doors in 2012. Owners Tyrone and Carla Campbell, specialise in hand-crafted pies of all flavours and use only the finest ingredients.

They offer a range of dietary options such as gluten free and dairy free and source their chicken from Hawke’s Bay farm, Bostocks, and their pork from Korkers, while also using organic ingredients where possible.

The couple have three children under the age of five so are always very conscious about the food they make at home and in the café. “We want to serve to the customers only what we’d give to the kids,” Tyrone says.

The menu hosts a delectable selection making the task of choosing nigh impossible – but there are of course best sellers: the caramalised pork belly, kumara and apple, the roast chicken, mushroom and tarragon, and the classics: the mince and cheese and steak and cheese. The hand crafted free-range English recipe sausage rolls are also “real stars of the show”.

A much needed change The business hasn’t always been known as Pioneer Pie Co. In fact, they haven’t always specialised in pies either.

Before 2014, their premises on Dairy Flat Highway was known as Funky Chicken Café and sold breakfasts, filled rolls and pies. Although the business was a success in that customers kept coming back and enjoyed the food, supplying such a wide variety started to take its toll on Tyrone and Carla and before long they were faced with a decision: close down or find another way.

Not ones to give up so easily, the couple decided to re-focus and listen to what the customers really wanted. The pies. And so, after a much needed rebrand, Pioneer Pie Co. was formed.

It’s no real surprise though that the business is doing so well. Aside from the fact that their produce is simply unique, Tyrone has always had an entrepreneurial side. When he was 12 years old he started up his own car wash business – “a good little earner” – and kept it going until leaving school a few years later.

After finishing school with no qualifications, he studied a butchery apprenticeship, which now provides him with inspiration for his recipes. During his apprenticeship he travelled around New Zealand with a friend and vowed that he would travel even more once he had his qualifications. And so it wasn’t long until he headed across the world before landing in Europe.

While there he worked for a sports events company, an experience he brought home with him in 2008 when he set up his own business, Global Games, which runs some of New Zealand’s biggest junior sports events for children between the ages of eight and 14.

Only just the beginning With two businesses under his wing and a young family to provide for, ‘busy’ would be an understatement for Tyrone. Although Pioneer Pie Co. is doing well, he is quick to explain the hard work behind the scenes.

Late last year the company took on two business partners, Gus and Siri, who have helped Tyrone and Carla stay grounded while expanding the business, they both bring different skill sets that have helped drive the business in new directions.

They also hired a general manager and an operations manager who have been brought in to allow Tyrone to focus on taking the business forward, while the day to day running of the café continues to thrive.

So while expansion is already happening, Tyrone makes it clear that their roots will always be firmly planted in the ground. “We don’t want to be a big franchise and have multiple stores around the country. We just want to have maybe a couple of other stores… once we move into the mainstream, our production will lose that authenticity and also that quality to the product.”

“On that success, we’ve kind of got to a base camp. You know, we are only just beginning the journey. What we’ve got now, for me, is only the start.”

This start though has already brought the team great success. For the past 12 months they have expanded the availability of their pies into other niche cafés – something that was purely customer driven. They also tour the country visiting various food shows and markets.

The trajectory is pretty clear for Pioneer Pie Co. and there is no doubt it’s in good hands. Tyrone and Carla’s hopes to expand into Wellington and Christchurch are under way, and if the original café in Albany is anything to go by, we’re all in for a treat. AT

Open seven days Mon – Sat: 8am – 6pm Sun: 8am – 4pm Pioneer Pie Co. 247 Dairy Flat Highway Old Albany Village Auckland T (09) 414 6398 E pioneerpiesnz@gmail.com

www.pioneerpies.co.nz

— Advertising Feature

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www.aucklandtoday.net.nz October 2015 | 25

Hospitality | Pearl Garden

Newmarket’s finest Chinese fare Great businesses are the ones that step out of the box to do things that little bit differently. The best businesses are the ones with a good story behind them. Newmarket restaurant Pearl Garden – which is celebrating 40 years in business – has both.

Back in 1975 an innovative and energetic ‘Mama Kan’ (Pauline) started what was then a small intimate restaurant with eight tables, 30 plates and 30 bowls. “When she started the business, there weren’t many Chinese restaurants around,” Pauline’s daughter in law Mabel Kan explains.

“In the early days, Chinese restaurants were all about Chop Suey. A cooking teacher from Hong Kong, she wanted to introduce a more refined cuisine to the area, with a variety of dumpling delicacies and wok inspired specialties, reminiscent of her own home cooking.”

The business, which started life in a little shop on Broadway, has seen a lot of changes over the years. “We moved into a premises around the corner from there, underneath where we are now,” Mabel says.

Congratulations to Pearl Garden on your 40th Anniversary We’re (Tai Wah) still young - 20 years old and are proud to supply Pearl Garden Restaurant the whole 20 years.

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www.taiwah.co.nz 26 |October 2015 www.aucklandtoday.net.nz

Hospitality | Pearl Garden

“There certainly weren’t the boutiques that are there today. It was a sheetmetal merchant for many years and now it’s changed significantly. Today this area is the hub of the fashion industry.”

labour intensive steamed soups like herbal duck which are also extremely popular.”

But there’s one thing that hasn’t changed.

On any given day you can still see at least three generations of Kans working in the restaurant. Pearl Garden believes the secret to success is ensuring that traditions and quality standards are maintained and today Mabel, her husband Peter, son Chris, sister in law Eileen, as well as nephews and cousins, all play roles in the business.

Following Mama Kan’s foundations, Pearl Garden still uses the simple philosophy, good

There is also a large selection of tapas and dim sims available for both lunch and dinner.

wholesome food using the freshest ingredients and ensuring they are not overcooked so they maintain their nutrition.

around the world and with wedding season coming up it’s a popular time of year for the restaurant.

Pearl Garden has been busy meeting the city’s needs for the recent Mid-Autumn Festival – a much loved celebration among the Chinese

“We’re a small family business and we want to keep it that way with good quality food, great customer service, keeping it fresh by working with what’s in season and introducing ourselves to those who haven’t heard of us.” AT Pearl Garden Level 1, 1 Teed Street Newmarket T (09) 523 3696 www.pearlgarden.co.nz

People were queuing at the door right from square one when Pearl Garden opened.

“In those days it was difficult to source ingredients. You couldn’t get Chinese vegetables unless you grew them yourself,” she says.

— Advertising Feature

LIVE SEAFOOD SPECIALIST

Forty years ago abalone and paua weren’t considered high class items and they’re not the only items the restaurant has seen shift in popularity.

“We’ve since had a significant influx of immigrants and now we have live tanks of seafood to cater for the tastes of our Chinese customers as well as local families. People are also becoming increasingly health conscious.

Tofu wasn’t very popular and yet now people can’t get enough of it. Customers are choosing healthy options and steamed fish with head on is another popular healthy option.”

San Choi Baois another popular dish with your choice of either chicken or duck. “This is a whole fresh duck which is eaten in stages,” Mabel says.

“We have stone casserole dishes which are popular with oxtail and we have some very

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The people, their faces and all the right places - Canterbury

Food Fair, Auckland 2015.

1.

Gavin and Michelle

2.

Ben and Ella

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Bubbles galore at the Brandhouse Stand

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Paolo

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Chiefs at work at Southern Hospitality Stand

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Chiefs going Strong

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NZ Chiefs Contest

11.

Sabato Stand

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Wendy and Murray.

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Delta Technology Solutions

Protecting your IT needs as they evolve It’s a known fact… technology and the Internet have revolutionised the way we all do business. Business systems and opportunities are now linked globally, with more and more Kiwi businesses going online to explore this frontier and expand their own services.

What’s a lesser known fact – and often overlooked until it’s too late – is that protecting these businesses and their vital data, especially while online, is an extremely complex, costly and time consuming challenge. There is a vast army of vendors, service providers, systems engineers and industry watchdogs all doing their bit to meet this ever growing demand for faster, better and more secure solutions.

Add to the mix the “Internet of Things” (IoT)… things are going to get more complex and the associated risks and potential costs to the end user increase. Many market leaders such as Google and Gartner are predicting that during the next few years, billions more new people and devices will join the online internet community looking to leverage technologies like Big Data, Cloud Computing and an endless array of online services and online devices.

(Gartner – 1.9 billion devices currently online, with 9 billion predicted by 2017).

After more than 30 years in the electronic and IT services industry, Richard (Rick) Mulford, founder of Delta Technology Solutions (DELTA), knows the strain this puts on a business and the systems engineers charged with protecting this vital business realm.

In an effort to assist IT support personnel and businesses everywhere, DELTA’s

business model and mission had to be clear; we had to help an industry that was evolving at an alarming rate by providing a solution that delivers a value add proposition to all businesses, no matter what their size and location and without compromising the quality of service.

There are endless examples of where delta imanager© has adapted to meet a new business initiative or requirement, such as saving lives by managing emergency nurse calls alerts while a system was down, to meeting a broad range of complex compliance requirements.

When DELTA first embarked on this mission to find the ultimate in systems management and the “magic pill” that cured all, we were like everyone else… confronted by the limitations of the tools to act on their own without someone continually managing them; and the speed at which the industry was evolving. Plus so much was still slipping past the best of products if no one was sitting there watching them 24/7 and analysing the vast array of data they offered up.

“With M.O.T.H.E.R© at your side, we’re not just limited to the traditional way of monitoring and waiting for a “product” to tell us something is wrong,” Rick says.

“Computers don’t stop working just because a business closes for the day.

Things are happening 24/7 with a lot of malicious activity occurring afterhours,” Rick explains.

DELTA realised they had a choice create another fantastic set of tools to meet their requirements and then compete in this space (and basically follow what everyone else was doing) - or create an Advanced Process and Analytics Framework to complement the existing range of tools and enhance them even more; therefore creating a robust and exciting new frontier and global service opportunity that complemented the industry and product vendors… thus the advance analytics framework, fondly referred to as M.O.T.H.E.R© and the delta imanager© solution series was created.

Because delta imanager© isn’t a product, it can grow and evolve to meet your changing IT needs, self-managing the change and associated complexes.

“We become an integral part of the support team and their processes, helping them to identify the best solution the business actually requires, rather than offering a one shoe fits all approach.”

From a business perspective, DELTA removes the complexities and pain of IT systems management to maximise the results, allowing the business to get on with what it does best. Better yet, manned 24/7, 365 days a year, delta imanager© is there to keep an eye on everything, even when you’re not.

Effectively “We’re the Systems Admin that never sleeps”.

Everything is included so there are no hidden costs and it doesn’t matter how big or small a client is, they’re assured the same high quality of service and excellence.

“We’ve been doing this a long time,” Rick says, “helping system engineers protect thousands of devices and business systems throughout NZ and as far afield as Europe and the US. “We’re ready for new business with our next evolution and adventure taking us to a global audience via our global marketing and distribution partner EMTD.”

It’s an exciting time in the global ICT Industry and DELTA looks forward to meeting new partners and clients that want to help them help the world by making IT Services an enjoyable and rewarding experience.

Testimonials “When I saw the Delta Solution in a magazine I thought it might have some applicability and I was right.

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Anyone that does not have their own IT team would benefit from what you do, even if they only had one or two servers you would smooth out their processes and save them a lot of time.”

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It has helped to take the stress of making sure I caught every little bug and issue caused by users, it has also caught a few minor configuration issues that could have led to larger issues if it wasn’t seen to in a timely fashion.

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Transport & Motoring | Total Vehicle Solutions

Your automotive one stop shop When repairing or servicing your vehicle you want total confidence and trust in your mechanic. The highly experienced team at Total Vehicle Solutions is that business you can trust 100 percent.

at 20/22 Gundry Street in a modern, clean and user friendly premises.

The general automotive service and repair business has been operating in central Auckland since 1999 and resides today

They both entered the profession as teenagers several decades ago. To date Robert has 33 years of experience while Frank boasts an

Company directors, Robert Scott and Frank McCue, purchased the business from its original owner earlier this year. While they may be relativity new to running the business, the pair are old hands in the automotive industry.

impressive 50 years working in the automotive trade. “Between all of the chaps on the floor we’ve got well over 100 years worth of experience in the industry,” Robert says.

It’s not just the wealth of knowledge at Total Vehicle Solutions that makes it stand out from the crowd, but also its straight-up approach to business. “Honesty is very important.

You’ve got to be up-front in terms of what the customers are charged for and let them know exactly what they are getting for their money.”

Services: • WOF inspections • Full vehicle servicing • Auto electrical • Panel and paint • Cam-belt replacement • Steering and suspension repairs • Clutch and suspension repairs • Wheel alignment and tyres • Brake repairs and adjustments • And more.

Authorised agents for

Proud Supplier to

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09 836 1287 | 09 836 1440 12 B Moselle Ave Henderson Auckland, New Zealand

www.westernradiators.co.nz

Auckland’s latest and greatest shopping centre opens for action New Zealand’s latest retail hub, the NorthWest Shopping Centre, opened its doors to the public on October 1. The facility is the equivalent of four rugby fields in size and forms the heart of the new Westgate Town Centre. The $155 million shopping centre, described as the ‘next generation’ of shopping centres in design and retail offering, will have almost 100 retail stores.

30 |October 2015 www.aucklandtoday.net.nz

Organising the repair or service of your vehicle can be a hassle, but Total Vehicle Solutions makes it stress-free. “Customers who live in the outer suburbs and commute into the city for work can drop their car off in the morning, and pick it up on there way home.

It’s very convenient.”

And of course Total Vehicle Solutions offers courtesy cars free of charge. AT

Total Vehicle Solutions 20/22 Gundry Street Auckland T (09) 373 2586 E info@tvs.co.nz www.tvs.co.nz

— Advertising Feature

Transport & Motoring | Airport Collision Specialists

Quality vehicle repairs for people on the go “We have used Airport Collision Specialists, exclusively for over 20 years. In that time we’ve come to expect the very best service, best job and best outcome,” says one happy customer, Don Malcolm, from Malcolm Total Logistics.

And that is exactly what you’ll receive from Airport Collision Specialists (ACS) owners, Wayne and Christine Nicol, and their team of qualified professionals. ACS operates in a very competitive marketplace, and has succeeded because it has the right mix of skill, reliability, integrity and ability to fulfil its clients’ needs.

It has been entrusted with the repairs of the Malcolm Total Logistics fleet and many other customers’ vehicles, both commercial and privately owned, predominantly for accident repairs, for a number of years.

The businesses reputation for consistent, quality repairs has earned it a loyal following of customers. “Our client base includes managed fleet companies, government departments and a large body of freight forwarder,” Christine says.

More than 90 percent of its work last year came from either repeat or referred work - an impressive feat for any business.

Wayne has worked within the airport area for 30 years and is the vice chairman of the Collision Repair Association’s Auckland committee. He is well known for his work as a crash repair, car maintenance, panel and paint and windscreen replacement specialist.

“I believe a lot of our clients return to us because Wayne is fastidious about a quality repair and both Wayne and I believe good service is very important. We run a very approachable, friendly, but professional shop.

“We have a great team of dedicated staff consisting of two repair technicians, two refinish technicians and an apprentice - in fact one of our technicians has now worked for Wayne for over 20 years,” Christine says.

An absolute commitment to ongoing training is a pivotal focus for the business. Its efforts were recognised at the Collision Repair Association's annual awards in 2013 when it was named runner up for the Commitment to Training award.

Wayne and the staff attend training courses annually with I-Car, the world leader in industry training. Christine says the training is essential with the changing design of vehicles and differing steel strengths. It has silver and bronze qualified technicians and is continually working to better this.

ACS is the only panel and paint company in the area that is members of both the Collision Repair Association ad the Motor Trade Association. This ensures clients get the quality they deserve with a guarantee on all repairs.

It also has a high level of modern equipment in the workshop including chassis machines, a bake oven and the latest electronic measuring system to assist in repairs.

Best of all, the handy airport location means you can drop your vehicle off en route to the airport.

The Fly and Repair car service means your vehicle will be repaired while you’re on holiday/ business for a hassle-free repair and delivered to the airport on the day of your return. AT Airport Collision Specialists 32 Rennie Drive Airport Oaks Auckland Airport T (09) 257 1933 E office@airportcollision.co.nz www.airportcollisionspecialists.co.nz — Advertising Feature

The team at Otbury Refinish Solutions are proud to be supporting Airport Collision Specialists

We wish the team all the very best for the future T. 09 633 4920 | F. 09 636 9751 | www.otbury.co.nz

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call the automotive windscreen specialists Proud to support Airport Collision Specialists Freephone: 0800 161 606, Mobile: 027 592 2067, Phone: 09 279 9379, Email: gsgwindscreens@xtra.co.nz 17 East Tamaki Road, Hunters Corner, Papatoetoe

Auckland Motors Mitsubishi can offer you a wide range of services including: New & Used Vehicles • Parts • Servicing Vehicle Finance & Insurance.

Come and visit us at 686 Great South Road, Manukau City.

We look forward to seeing you! www.aucklandmotors.co.nz

Phone 09 262 9020 www.aucklandtoday.net.nz October 2015 | 31

Transport & Motoring | Aro Bros Ltd

Towbars, trailers and more Local towbar, trailer and accessories specialists Aro Bros has been operating in the Auckland market for 55 years now and while that’s quite the commercial feat, what is even more endearing about this family owned firm, is that all those years later, the company’s original products are still going strong in the marketplace.

Established in 1960 by brothers Jim and Harold Aro, the appropriately named Aro Bros is a towbar specialist company which also stocks parts and accessories, offers a bespoke trailer design service and servicing and repairs for all makes of trailers.

business back to the suburb in which it was originally established.

“We’ve moved into larger premises,” Shirley says. “This has enabled us to expand the business into other areas. While tow bars, custom made trailers and trailer repairs are still the mainstays of the company, we are now “We still have trailers my father and uncle made in the 60s and 70s coming back for servicing and able to offer roof racks, curtain sider repairs on trucks, tow bars for motor homes, ferry hooks repairs required for current W.O.F Standards,” on vehicles travelling between the North and co-director Shirley Aro says. south Islands, and much more.

“A lot of our business with tow bars is repeat “We like to say that ‘if it needs towing, carrying business and for a lot of these customers, or carting, we can make it happen’,” she says. they come to us because their father used to come here. Maintaining good prices and quality Jim Aro was still coming into the business workmanship are really important to us and a couple of days a week, assisting with the we’ve developed a strong reputation in this area.” business he helped establish and earlier this year, he designed a new chrome tongue In 2007 Jim’s daughter Shirley purchased the cover. Sadly Jim passed away in July this year business from the family with her business however, his chrome towbar tongue cover is partner Alex Puri, who was the workshop proving popular and is his lasting legacy. foreman and has worked for the company since 1985, with the pair making the move from Another new product of ARO BROS which is proving popular is a small battery charger, Penrose to Onehunga in 2014 - bringing the

“We have also increased our services to include floor repairs for trucks and trailers and repairs to curtain siders on trucks. We also outfit tradesman vans with floors, shelving, cargo barriers, in addition to the usual towbars and roof racks.”

TYRES WHEELS COMPONENTS

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17B GEORGE TERRACE ONEHUNGA

CALL 09 6221167

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Maintaining good prices and quality workmanship are really important to us and we’ve developed a strong reputation in this area

”

- SHIRLEY ARO, CO-DIRECTOR

Close to the Auckland International Airport and the Onehunga Mall there is plenty of parking and shops close by. Call in to AroBros and enjoy our legendary expertise and let the company take care of your towing needs.

“Our name has been around for a long time now,” Shirley says.

For Road, Industrial and Agricultural use.

0800 653 246 | www.treadway.co.nz Keeping industry moving since 1975

www.arobros.co.nz

“

known as the ‘Super mini booster’. This is an awesome unit and very popular with the car dealers, compliance centres and the panel shops.

“So people know us in the industry as being a reputable locally owned company and we’re looking forward to the future.” AT Aro Bros 17B George Terrace Onehunga Auckland T (09) 622 1167 www.arobros.co.nz — Advertising Feature

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Transport & Motoring | Asphalt Improvements

Driveways that deliver Asphalt, tarmac, bitumen – the substance with many names and many uses can be dated back to the days of the ancient Greeks who reported that the walls of Babylon were bound with bitumen. Asphalt Improvements may not have been around for that long, but they are celebrating 36 years in business this year.

Husband and wife team Mark and Michelle Wilson put their wedding plans on hold for a year in 1979 to ensure they could purchase the Asphalt Improvements business; a decision which has served the couple well.

“Yes, we did actually put our wedding off for a year, but it was in the best interests of our future,” Mark says. “We have been in business 36 years this year, and our foreman has been with us for that whole time – it is like one big family.”

The company specialises in the repair and installation of asphalt surfaces and unlike many contractors in the region, they have opted to stay a small, close-knit gang and focus on quality rather than quantity.

Services on offer: • Hot-mix asphalt and chip-seal • Private driveways and car parks • Commercial driveways and car parks • Tennis courts • Schools • Repairs to asphalt and chip-seal • Site works • Wheel stops and speed humps • Small retaining walls paving and Gobi Block.

“We’ve been in the industry for many years and seen companies come and go. Some grow for the sake of growth but the work has to be constantly available or you come up against a speed bump – we prefer to keep tight reins on the work load and adapt with the market.”

During the past three decades Mark has worked with, and for, some of the biggest names in New Zealand contracting. He’s seen the asphalt peaks and troughs over the years too, but the experience he has gained is invaluable.

Asphalt Improvements has been a familyoperated business since Mark and Michelle

Asphalt Improvements PO Box 35 294 Browns Bay Auckland T (09) 473 0544 M 021 949 811 E enquiries@asphaltimprovements.co.nz www.asphaltimprovements.co.nz

took over and they’re looking to enjoy the fruits of their labour one day as the company will hopefully be passed on to their nephew.

“We’re getting to the point in our lives where we want to travel a little more, we’ve worked hard for this and it’s been a good stretch – it would be special if we could keep it in the family,” Mark says.

— Advertising Feature

The Wilsons have built a solid reputation over the years and with Mark still working in a semi-hands-on role, customers can be assured they’re in experienced hands.

Whether it’s a commercial fix or a driveway, Asphalt Improvements do exactly what the company name states. And although they’ve achieved success through their own hard work and determination, they are always thankful to other businesses that support what they do, just like the ones on this page: Golden Contracting and Fulton Hogan.

Asphalt Improvements’philosophy Asphalt Improvements’ aim is “To provide every customer with a professional, well executed job causing as little inconvenience as possible”. ‘Well executed’ being key words, as the company prides itself on the attention to detail and product knowledge it possesses amongst its experienced ranks. AT

More than proud to have a long established relationship with Asphalt Improvements, Thank you.

www.aucklandtoday.net.nz October 2015 | 33

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Property & Construction | Metrapanel System

A key component to sorting out Auckland’s housing crisis With the demand in the Auckland residential sector on the rise, the industry is being sent into overdrive with more efficient construction solutions needed urgently.

four percent saving on heating, compared to a typical 94mm framed home.”

Although New Zealand currently has an uptake of 33 percent in prefabrication systems, with Australia sitting at just three percent, we are still perceived as being behind the times by European innovators.

Join Metrapanel Time seems to be an issue for most involved in the construction industry, not just Auckland itself.

Pre-cut construction systems are nothing new, but there is one company charging ahead with them: Metrapanel System.

Being time-poor makes it difficult to pick up new skills and take a minute to look for the best way forward, which is where Metrapanel can help too. They offer a training programme as part of the on-boarding process for those looking to use their system, and do so with six easy steps during a six week period.

Metrapanel provide a panel solution which has been around for 25 years The company, who is associated with Lifemark and Homestar, are also founding members of PrefabNZ. The current owners Andrew and Melissa Savage are the key drivers of the business

“We hold training workshops on average four times a year. We have a Metrapanel trainer who supports new installers. They would be there on the first two stands – not with a tool belt on, but just to advise and make sure the installer is confident,” Melissa says.

Metrapanel builds an average of 350 homes per year and supplies pre-cut construction systems throughout New Zealand to 14 licensed installers with 113 certified builders.

And it couldn’t be easier to use the prefabricated system. “It’s just like a jigsaw really, putting A, B and C together – you don’t need to be highly skilled but you do need at least one person that knows how the fixings fit together.”

The system consists of BRANZ approved 36mm, 25mm and 18mm walls, floors and ceilings which are all delivered onsite with battens, insulation, trusses and fixings, ready to be constructed in one to two days (depending on the size of the project).

To find out more from Metrapanel and how their systems can benefit your work, visit their website www.metrapanel.co.nz or give Melissa Savage a call on (07) 828 2071, or email melissa@metrapanel.co.nz. AT

Their success in various towns and cities across New Zealand means they are now setting their sights on Auckland: a city that has a question they can answer.

Auckland’s need for housing Why choose Metrapanel?

There are many reasons to build with Metrapanel’s prefabricated system when building your house(s). These are just a few benefits: • NZ made, owned and operated • Proven and precise system • 50 year durability guarantee • Cost effective • 30 – 50 percent faster construction • Design flexibility • Durable and impact resistant • Environmentally conscious.

house using just a team of three – with no compromise on quality. “We’re still managing to get Level 5 finishes on houses,” Melissa says.

“There are further efficiencies too like energy.

We’ve had a Right House report come back that said there is a 28 percent saving on cooling and

Metrapanel System 15 Tregoweth Lane PO Box 22 Huntly T (07) 828 2071

www.metrapanel.co.nz — Advertising Feature

Metrapanel’s solution Past booms have shown that when construction demand goes up, quality goes down, but with prefabrication systems, there doesn’t have to be a compromise.

• 25 year proven product

• In-built insulation

According to the Auckland Council, Auckland’s population is projected to grow to between 2.2 and 2.5 million during the next 30 years. Around 400,000 additional dwellings will be required by 2040, meaning that at least 13,000 additional houses have to be built each year.

A strong prefabrication sector will deliver genuine benefits for the whole of the New Zealand construction industry through a streamlined building process (so the more companies that take on these systems, the easier it gets).

PANEL SYSTEM FOR RESIDENTIAL & COMMERCIAL CONSTRUCTION

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www.aucklandtoday.net.nz October 2015 | 35

Property & Construction | Kitchen Inspirations

Maximising your kitchen’s potential The story of how a local company which started in a rented storage shed became a sought after award-winning kitchen design and manufacturer is an inspiring one. But with a name like Kitchen Inspirations, it’s not the only thing which is inspirational about this Buckland Road business.

As the company celebrates 10 years in business, the Registered Master Joiner is proving you don’t have to compromise on visual appeal when it comes to getting the best kitchen to meet your needs.

“The kitchen is the hub of the house,” owner Justin Berry says.

“It’s the meeting point, it’s where everyone congregates, and it’s where families spend their time in the evenings. As a result, it needs to be practical and functional, but still look good.”

0800 401 403 Total Coatings are specialist spray painters producing quality finishes on timber, veneer and MDF cabinetry, panelling and joinery.

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Justin’s one man band has increased to a team of 12, including his wife Rebecca, as the company has gone from strength to strength and even the service range has extended to include all your cabinetry requirements, with vanities, laundries, office and wardrobe systems, garage storage, shop fit outs and even flooring.

“We’ve continued to grow over the years in line with the growth and development in the Pukekohe and Franklin areas,” Justin says.

“My wife Rebecca was a nurse until about five years ago, but she’s had to jump in and start working in the company. She’s trying her hardest to work part time,” he laughs.

Kitchen Inspirations stocks a vast range of high quality finishings and accessories that will suit most budgets. Whether you are looking to renovate or build new, the company can provide a wide range of options when it comes to your quote, so you can maximise the potential of your kitchen space.

Whether it’s a contemporary or traditional look you’re after, the design team can ensure you get the kitchen of your dreams. “We’re seeing a lot of metallic colours like copper and bronze, as well as matte colours like matte black and grey coming through in kitchen design at the moment,” lead designer Gill Flynn explains.

“White still isn’t going anywhere and this is popular particularly with the glossier finishes.

Timber highlights are also a key feature we’re seeing more of, whether that’s natural timber or a melamine timber look.

“There’s a real eclectic mixture of trends coming through at the moment and it’s about working those in with your natural tastes.”

36 |October 2015 www.aucklandtoday.net.nz

Property & Construction | Kitchen Inspirations

Property & Construction | Albany & Bays Glass Services

Your North Shore glass specialists

“

There’s a real eclectic mixture of trends coming through at the moment and it’s about working those in with your natural tastes.

During the last 10 years, Kitchen Inspirations has been supported by a number of loyal supporters, including Engine Room, Mardeco, Blum, Melteca and Total Coatings, and the company would like to thank them for their support.

”

Kitchen Inspirations was recently awarded the Auckland and Northland award for Best Kitchen in the annual Master Joiner Awards for 2015 for a traditional colonial style kitchen, with a granite titanium gold benchtop, in a home in Pukekohe.

Gill is a recent award winner herself.

Currently working on her Diploma in Design, she was recently awarded the BCITO Best Student for 2015 award at the National Kitchen and Bathroom Association of New Zealand (NKBA) awards.

Not surprising then that word of mouth has been key to the success of this family run business. “We’re a good size, so our customers are dealing with the same people all the way through, from design to manufacture and installation,” Justin says.

“We always use the best quality product, so nothing comes back and we give lifetime warranties. Even if we’re just doing a cupboard door out in the garage, we never compromise on that quality and that has enabled us to build a strong reputation over the years.”

Kitchen Inspirations has recently taken on new premises and will be moving at the end of the year. “This will enable us to have a showroom with about five kitchens set up and a variety of laundries, wardrobes and vanities on display, as well as our kitchen flooring range. It will also enable us to showcase a fully integrated WilliamsWarn Personal Brewery for the ultimate man cave fit out.” AT

Ray Menzies founded his business Albany & Bays Glass Services Ltd some 30-odd years ago and in that time has built a solid reputation within the community for a fast and reliable service.

customers’ needs that has seen them stay strong throughout the years. And not only have customers and staff members stuck around, many of the builders they work with today have been with them since the beginning too – a strong nod to the company’s culture and work ethic.

The company provides efficient and cost effective solutions in glass requirements, so whether you are looking to replace a window or install a glass door, they are your number one for high quality work.

“We supply the customer with good workmanship together with our focus on customer service. We take pride in what we do and customer satisfaction is of great importance,” says Ray.

Ray runs a team of three, including highly trained glass specialists. They only use the finest materials so that customers can rest assured they are getting the best quality product with the best quality skill.

If you need a glass solution, for whatever reason, give Albany & Bays a call. They offer obligationfree consultations and free quotes, so get in touch via the details below to see how they can help you. AT

By providing an extensive range of glass solutions and expert advice, the team can promise to deliver excellent service while sticking within a client’s budget. They can even provide a unique design to ensure every requirement in each project is met.

Opening hours

The business has kept going steady since Ray set up in the late 1970s which is an achievement He has stayed humble during the years and in itself given the peaks and troughs the industry focuses on quality above anything else. When has seen. Ray has a real passion for his business the company eventually outgrew its original and his staff, believing it is their dedication to home in Ray’s garage, he shifted it to premises along the road in Browns Bay, and after 20 years their customers that has seen them last throughout the years. has never looked back.

Mon – Fri: 8am – 5pm, Sat: 8am – 12pm

Albany & Bays Glass Services Ltd 35 Bute Road North Shore Auckland Providing a professional and dedicated service T (09) 478 1435 is second nature to Albany & Bays who still have E abglass@xtra.co.nz many customers from when they first started www.albanyandbaysglass.co.nz out. It is perhaps their urgency to dealing with — Advertising Feature

Kitchen Inspirations Unit 15, 518 Buckland Road Pukekohe T (09) 239 0875 www.kitcheninspirations.co.nz — Advertising Feature

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www.aucklandtoday.net.nz October 2015 | 37

Property & Construction | McDermond Plumbing

Delivering quality service for a quarter century Plumbing, in some form or another, has been around for centuries – which means we’ve had a lot of time to get it right. And this is not unlike local Auckland firm McDermond Plumbing, which is this year celebrating 25 years in business.

Established in 1990 by Ian McDermond, the company has since grown to service all of Auckland, from Coatesville to Waiuku. From unblocking a sink or a toilet to installing an entire bathroom, McDermond Plumbing can solve all your plumbing needs.

Whether you need some urgent repairs or have a new installation project, the professional team are skilled and knowledgeable, and can undertake domestic or commercial plumbing work with ease.

Ian began his plumbing apprenticeship in 1975, picking up his plumbing and gas fitting licence

“

five years later in 1980. For the next eight years he sailed around the world, before returning to New Zealand and working for his old boss for three years.

We’ve adapted as new products come on to market so consequently we are not your normal plumbers.

”

- IAN MCDERMOND

For a plumber, gasfitter or drainlayer you can trust, hire a Master Plumber!

It was April Fool’s Day 1990 that he started the company from his grandmother’s basement, determined the business would not be an April Fool’s joke. “It was tough going, I was working six days a week and doing paperwork into the wee hours, pricing things and organising quotes,” Ian explains.

“After seven months on my own I was then in the position to employ my first staff members.

I enjoyed being my own boss even though I worked all those unpaid hours.

“It was challenging – that whole dynamic of being the sales manager, the technical manager, the accounts manager and your own secretary all in one.”

Today the McDermond team has 15 staff members, including five plumbers, three gasfitters, three roofers, one drain layer and three administration staff.

McDermonds Plumbing Congratulations to Ian and the team on 25 years in business

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DOMESTIC & COMMERCIAL 38 |October 2015 www.aucklandtoday.net.nz

During the years Ian has spent on the frontline of the industry, he has seen a number of technological changes. “Today we are dealing with so many different products that require technical expertise to install them. So we have invested in employees who are experienced with the latest technology to ensure we can repair and install all of the newest products.

“We’ve adapted as new products come on to market so consequently we are not your normal plumbers.”

It’s this depth of knowledge that sets the company apart from others in the industry.

Eighty percent of its work falls under repair and maintenance, with a 50-50 split between the domestic and commercial markets.

“We have the technical ability to repair, replace, find parts and install the appropriate products for the systems.”

Covering all aspects of industry from plumbing and gas fitting, to roof ing and drainage, McDermond decided more recently to extend the offer to include carpentry and electrical service as well, making McDermond Plumbing and Gas Fitting a one stop shop.

His carpentry and electrical subcontractors “make life easier for our customers,” he says.

“They know they can get everything done with one phone call.”

One of the best parts about McDermond is that it operates 24/7, so if there’s no gas in a factory, or if the toilets start leaking in an office building, there’s no waiting around for office hours to get it repaired. AT McDermond Plumbing Unit F/20 Sylvia Park Road Mount Wellington Auckland T (09) 573 6162 Free Phone 0800 623 362 E info@mcdermond.co.nz www.mcdermond.co.nz — Advertising Feature

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Property & Construction | New Zealand Timber Industry Federation

Ensuring timber products come up trumps Aside from the inherent properties of wood making it the ideal building material, its quality and high standard is backed by the New Zealand Timber Industry Federation.

The NZTIF has been a global champion of the New Zealand timber industry for nearly a century and works tirelessly to ensure the domestic sawmilling industry continues to produce top quality and environmentally superior wood products.

Piled foundation systems The unmatched performance of piled foundation systems and timber framed flooring was proven when it stood up to the test of the Canterbury earthquakes in 2010 and 2011.

Timber Quality Scheme A landmark meeting was held with the Department of Building and Housing, the Wood Processers and Manufacture's Association and the New Zealand Timber Industry Federation in 2009. It was agreed that the process of presenting structural timber to the market in a safe manner required improvement. As a result the NZTIF partnered with the WPMA to establish the Timber Quality Scheme (TQS).

The TQS provides assurances to everyone in the timber supply chain from engineers and architects, merchants, builders and consumers that timber use in building and housing meets the requirements of the branded hazard class and is safe and fit for purpose.

The TQS is recognised as a trusted means of easily identified compliance with the structural and durability requirements of the New Zealand Building Code. The scheme covers structural timber quality, in terms of physical properties (strength and stiffness), and durability.

Independent auditors are a critical part of the TQS. They audit timber production and sample and test timber to ensure that standards for physical properties and preservative treatment are being achieved. The auditors themselves are accredited to ensure that their systems and processes are compliant with the rules of the TQS.

Aside from the proven seismic performance, piled foundation systems deliver a number of other benefits in the form of: • Accessible services such as cabling and plumbing – simple to install and to service or repair • Underfloor ventilation that reduces dampness from the ground • Protection against flooding • Ease of building on sloping sites • Healthy homes.

Outdoor treated timber Now that winter has come to a conclusion, many home owners’ thoughts are turning to enhancing their properties. Outdoor living and landscaping is a predominate aspect of property improvements, including decks, fencing and other landscaping.

Outdoor treated timber is an attractive material for these projects. The building material is designed to withstand conditions such as dampness and ground contact that can cause decay.

It is important for treated timber to have the correct hazard class for any given application.

There are a number of levels of timber treatment (hazard classes) that will be effective in the conditions the timber will be used.

New Zealand Timber Industry Federation Established in 1917 the New Zealand Timber Industry Federation has performed nearly a century of service to the New Zealand timber industry. The federation has evolved greatly over its lifespan, adapting its role with the changing times and the changes in its industry.

Some major developments and industry issues the federation has been apart of are: • Price controls and allocation of timber were during the 1930s depression and into the war years, bearing in mind the heavy government influence in forestry at the time • Development and promotion of export markets in the 1980 and 1990s • Sale of the state forest assets

Macrocarpa (Cypress) supplies The Naturally Durable Timber

• Quality assurance and standards and dealing with compliance matters

• Weatherboard • Sarking (TG&V) • Flooring • Beams • Framing • Decking • Joinery • Pergolas • Kitset Cabins • Raised garden beds • Compost bins • Outdoor tables • Benchseats

• The industry, once based on indigenous timbers, is now focused on exotic timber species that are sustainably managed. AT

The hazard classes are: Hazard class H1.2

Hazard conditions Protected from the weather

Typical uses Framing for walls, roofs and floors

H3.1

Exposed to the weather, out of ground contact, no risk of moisture entrapment

Cladding and fascia

H3.2

Exposed to the weather but out of ground contact

H4

Exposed to the weather in ground or in fresh water

H5

Exposed to the weather in ground or in fresh water, more critical uses

H6

Seawater or estuarine ground

Fence palings, hand rails, bearers and joists for decks and decking boards

Choose sustainablity. Choose Macrocarpa.

New Zealand Timber Industry Federation Level 5 38 Waring Taylor Street Wellington T (04) 473 5200 E nztif@nztif.co.nz www.nztif.co.nz

MacDirect is pleased to be supporting the NZ Timber Industry Federation

— Advertising Feature

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www.ptp.co.nz www.aucklandtoday.net.nz October 2015 | 39

Property & Construction | Glover Homes

A supremely satisfying renovation A beautiful old home in Coatsville has been brought back to life by Glover Homes, which won a Supreme Award for the stunning renovation in this year’s Registered Master Builders’ House of the Year awards.

Renovations don’t get much bigger or better than this large upgrade, which took Glover Homes two years to complete. The house was stripped right back to its concrete floor and rebuilt from the ground up, producing an exceptional luxury home.

Glover Homes’ owner, JD Glover says his team was thrilled to win a gold reserve award and be named local category winner and local supreme winner for the project, which was entered in the renovations over $500,000 category.

The Coatsville home features five luxurious bathrooms, a contemporary kitchen, expanded outdoor living and a stunning swimming pool. Its old fashioned country comfort feel comes from brand new barn-style accommodation, while antique highlights add rustic charm.

IF IT IS STEEL,

THEN WE CAN MAKE IT!

The beautifully equipped new kitchen, with a butler’s pantry, forms the centrepiece for an enviable open-plan family and dining room.

Superb indoor-outdoor flow connects the large lounge to extensive decking. The open plan theme is also a hallmark of the alfresco living design, with its dining space and lounge suite arranged by the fire, and louvre roofing panels to shut out undesirable weather.

Upstairs the striking glass roof captures light and warmth during the day and adds ambience at night. The media room’s highly detailed ceiling creates a contemporary, yet cosy cocoon-like feel.

Producing craftsmanship work Glover Homes provides a range of high-quality building services, including:

Building and renovating luxury homes is what the small team at Glover Homes does best.

• New home building

The Auckland company specialises in building new high-end architecturally designed homes, and carrying out large, top-quality renovations.

• Eco/sustainable homes • Quality house renovations • Architectural house design • Full service house building.

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For JD Glover, it’s all about attention to detail and quality and maintaining control of the entire process. He has been in construction for 30 years, owning his own business for the past 15, and in that time has built a reputation for building only the best.

“All our highly qualified craftsmen and Master Builders take great pleasure in creating beautiful luxury high-end homes for our clients,” JD says.

“We do all our own work, from the initial earthworks through to handover. The thing that makes us stand out is that we have a small team of guys who do everything; the guy who did the foundations will also help to finish it off at the end.

“With group housing you can get lots of different subcontractors on site, but our clients come on site and everyone knows who they are and it makes the project really enjoyable and exciting for the owners.”

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40 |October 2015 www.aucklandtoday.net.nz

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Property & Construction | Glover Homes

Working partnerships Glover Homes partners with a number of supplier companies, who help create the beautiful homes it produces.

These companies include: • The Steel Guys • Serene Joinery • Sopers Macindoe • Shore Painting • Lazaway Pools • DBJ Furniture • Artisan Flooring.

Glover Homes works closely with a handful of architects, who refer clients because they are confident Glover Homes will do a high quality job. AT Glover Homes Limited PO Box 305186 Albany Auckland 0757 T (09) 447 1001 Freephone 0800 888 566 E jd@gloverhomes.co.nz www.gloverhomes.co.nz

— Advertising Feature

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www.dbj.co.nz www.aucklandtoday.net.nz October 2015 | 41

Property & Construction | QPC Builders

Award winning building ways The experienced team at QPC Builders, led by Alex Coburn, are refreshingly energetic and passionate Auckland builders dedicated to delivering the highest quality work.

QPC has specialist teams to carry out recladding, renovations and new home builds across the wider Auckland area.

The award winning company can take your ideas from concept to completion and handle the entire process for you. All its work is backed by a 10 year Master Builder Guarantee.

What sets QPC apart is its highly skilled and specialised staff. QPC has specialist teams to carry out recladding, renovations and new home builds across the wider Auckland area.

Project managers will keep you up to date with progress and take care of any issues, while overseeing the strong network of reliable and honest subcontractors who work on the project.

Likewise, the in-house quantity surveyor will keep a close eye on your costs and how you are tracking.

New builds QPC Builders works with its own quantity surveyor and architects to offer a full design/ build package on all new home projects, from a cost effective investment property to your dream home.

The team can also work with clients’ architects if they already have a plan or a concept in mind. QPC provides a comprehensive fixed-price quote and a full timeline of the build, which will be managed by one of its highly experienced project managers.

This new home in Devonport won QPC Builders a gold award and a gold reserve award in the recent Registered Master Builders’ House of the Year award

Renovations Renovations are a specialty of QPC Builders. The team can take your ideas and vision and turn them into reality, providing a full no-surprises fixed price.

Renovations give you the option of staying in your location, while creating the home you want and need.

Recladding QPC Builders has particular expertise in plaster homes and has a reclad division which specialises in water-damaged homes.

The company works closely with clients to reclad and transform their homes to make them modern and fresh and help to restore their full market value.

This award winning home built by QPC Builders features stunning views from Devonport

“At Tile Warehouse, we are proud to support and work with QPC Builders in supplying the tiles for this build.”

With over 300 NEW products from Europe and around the world, see our brand new WEBSITE and be inspired for your renovation or build project: www.tilewarehouse.co.nz Plus…read the latest news on tile design, download expert advice and get some great ideas from the GALLERY pages…

Let us assist you with stress-free, enjoyable tile and stone selection.

26 STORES NATIONWIDE 42 |October 2015 www.aucklandtoday.net.nz

0800 289 845

Property & Construction | QPC Builders

Property & Construction | Landscaping New Zealand

Selecting the right professional for your place The landscaping industry in New Zealand is unregulated and has probably got more than its fair share of cowboys and girls, so where do you start if you are intending to carry out any landscaping and want the peace of mind that you are engaging a professional?

This Murrays Bay renovation in the House of the Year awards won QPC Builders a silver award

“

The exterior courtyard and pool area provide a private oasis, while the exterior is clad in a neutral palette of brick, cedar and aluminium.

Client testimonial “Alex has a great business and does a great job of looking after customers. He is very conscious of keeping clients in the loop, happy and providing a good experience. We wish him every success.”

- STEVE AND MARGARET STEPHENS

House of the Year awards

”

QPC Builders’ commitment to quality has been recognised in this year’s Registered Master Builders’ House of the Year awards.

The company won four awards across three different categories, including a gold award and a gold reserve award for a new home build from $1 - $2 million. The five bedroom Devonport home overlooks Auckland city and features French oak floors, open-truss gables and state-of-the-art kitchen and bathrooms.

QPC Builders also won a silver award for a renovation in Murrays Bay worth up to $250,000, as well as a bronze award for a renovation worth over $500,000. This reclad/renovation involved updating a four bedroom home into a modern family space with free-flowing living areas and replacing the exterior plaster with striking honedconcrete brick and vertical black-stained cedar.

The company is passionate about what it does and the team is often praised for their helpfulness, friendliness, integrity, strong work ethic and a genuine desire to build something their clients are truly happy with. AT QPC Builders Ltd 4B Atlas Place Rosedale Auckland T 0800 772 266 E alex@qpcbuilders.co.nz www.qpcbuilders.co.nz — Advertising Feature

Proud to support QPC Builders

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The Landscape Industries Association of New Zealand, known as Landscaping New Zealand, is an association of landscaping professionals who choose to differentiate themselves from the masses and show their commitment to professional practice. As an accredited member of Landscaping New Zealand, businesses have been put through a rigorous accreditation process to allow them to use the Landscaping New Zealand brand.

The accreditation process not only accesses skill, but also business practices. These include contracts, insurance and occupational health and safety policies. Credit checks are also carried out.

Once accepted, accredited members are bound by Landscaping New Zealand’s Constitution, Code of Conduct and Environmental Policies. Landscaping New Zealand also has a complaints and disciplinary procedure that it takes very seriously.

All documents and information about accredited members in your area can be viewed on the Landscaping New Zealand website, www.lianz.org.nz One of the most important issues is for you, the client, to feel confident and comfortable with the professionals you choose. Many accredited designers work closely with other accredited landscape construction companies, and vice versa. You will also find companies that provide full design and build services.

Now you are on track with finding the right landscaping professional for your proposed project, but where to next? The more ideas you gather, thought that you put into your wish list, what you want your new outdoor space to achieve, and how you want it to function for you, the better. Don’t get distracted by how this will be achieved, that is the designer’s job. Most designers work with a client brief, so this must be well thought through, and a professional will guide you through this process.

Be prepared to pay for professional advice, design drawings and plans appropriate for your project. Appropriate drawings will allow you to see the potential outcome and allow a contractor to accurately price your project. Also, be prepared to wait for the right professionals.

Your outdoor spaces and garden is an asset that will increase in value just like your home, and will add considerable value to your property if they are well designed, constructed and maintained.

The cost of seeking professional advice and drawings is in most instances only a very small percentage of the overall cost of the project and will save on costly mistakes. The cost of a consultation with a designer is around the equivalent of one square metre of mistake with paving, and six to eight inappropriate plants from the garden centre.

While you are on our website also look at the products and services available from our primary partner Allied Concrete, industry partner Firth Masonry Products, supporting partners Resene, Prebble Seed, HomePlus and all of our allied members.

Do it once, do it right. Choose an accredited Landscaping New Zealand professional for your next project.

Article provided by Lynn Cairney, president of Landscaping New Zealand. www.lianz.org.nz AT

Landscaping New Zealand PO Box 5523 Auckland 1141 T 0508 444 345 www.lianz.org.nz

— Advertising Feature

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Freight Free Free phone 0800 28 00 28 www.aucklandtoday.net.nz October 2015 | 43

Property & Construction | SN Windows

Your aluminium joinery experts Joinery plays a small, yet vital role in a home’s functioning.

Whether you are replacing existing windows, upgrading your doors or selecting joinery for a new home, it is critical to choose the right joinery. That’s joinery that not only looks great, but which has been designed to cope with New Zealand’s demanding climate.

Established in 2004, SN Windows supplies high quality aluminium doors and windows to homeowners and builders.

But most importantly, the knowledgeable staff are dedicated to offering customers friendly advice and service, with their local knowledge of weather conditions and statutory requirements giving them the edge when it comes to professional advice.

The locally owned and operated independent business maintains strict technical instructions on fabrication methods to ensure standards are of the highest levels.

“Today we specialise in pretty much anything to do with aluminium joinery,” co-director Shyamal Nand explains.

“Whether that’s windows or doors for commercial or residential applications, and anything to do with aluminium, such as automatic doors, sliding doors, bi-fold doors,

windows. We can also supply almost any type of glass in a wide range of colours as well.”

Dealing in both residential and commercial work, SN Windows can meet all of your aluminium joinery needs for windows, doors, conservatories and replacement joinery, and the company specialises in high end, architectural housing, supplying premium aluminium joinery solutions for complex, upmarket homes.

“Because we specialise in high end residential housing, quality is integral. Our clients simply wouldn’t come to us if we weren’t able to meet their quality expectations. Despite being a smaller firm, our quality has increased to be in line with much larger companies.”

With its own glass manufacturing facilities, SN Windows offers free tinted glass of any available colour with your confirmed order.

SN Windows is one of locally owned businesses who represents Omega Windows

44 |October 2015 www.aucklandtoday.net.nz

both in New Zealand and the Pacific. “We are the fabricators of their aluminium so we assemble the components to create their individual windows,” Shyamal says.

and door solutions for more than 30 years, incorporating architectural qualities to capture uninterrupted views and provide indoor-outdoor flow.

“There are only have a few suppliers that can supply their aluminium needs and we’re probably the largest Omega supplier in the Auckland region.”

Omega’s innovative designs provide unparalleled style and performance. Beautiful, secure, and environmentally sustainable are not just catch phrases to us; they are fundamental to the Omega brand. The Omega product range is aesthetically pleasing and exceptionally functional. Its systems are the benchmark in aluminium windows and doors, offering outstanding quality for unparalleled value.

Omega offers a comprehensive range of aluminium window and door systems designed for modern living and demanding weather conditions, and has been supplying New Zealand and the Pacific Islands with aluminium window

Property & Construction | SN Windows

Property & Construction | Plantarama Garden Centre

Your gardening experts Looking to transform your garden? With two impressive sites each spanning more than two acres, you’ll find a treasure trove of garden and landscaping supplies at Plantarama.

Auckland’s largest garden centre, Plantarama, is devoted to growing a variety of plants, flowers and fruits which are healthy and strong.

A wide range of ceramic pots and ornaments are also available.

“We cater for a very broad cross section – lots of small plants to large trees. We have a massive two acre plant and pot display at both stores,” owner Peter Bolam says.

Peter has been growing plants for more than 40 years. He opened Plantarama, located at the Massey site, in 1987 and the Papakura store was a welcome addition 14 years ago.

With an awareness of how some plants are becoming less popular and risk being completely forgotten, Peter feels it is worthwhile to grow a large variety of plants to secure their existence in the future. So if you’re looking for something different to the plain commercial garden centres you’ll be amazed at the size and selection at Plantarama.

“ Omega can also satisfy your commercial aluminium joinery requirements, with multiple options to suit your individual project. A team of design and technical experts is available to work together with you to meet your specific needs.

MLC supplies the company’s timber for window liners. MLC stands for Motueka Lumber Company, which is now known and recognised globally as MLC Group and has a core business of cut-to-length componentry, small end section and specialised timber mouldings.

SN Windows 950b Great South Road Penrose Auckland T (09) 579 2414 E info@snwindows.co.nz www.omegawindows.co.nz

“My father Shyam and I started the business in 2004,” Shyamal explains of the pair’s foray into the windows and doors industry. “My uncle owns a kitchen business and he was struggling to find good aluminium suppliers, so he approached us and suggested we start the business.”

Within a month the pair were considering closing up shop, but after sticking to their guns and carrying on, the team of two began to grow, becoming a team of four and then soon after, a team of six. Now the company has more than 25 people.

“We’re pretty pleased we didn’t follow through and close down,” he laughs.

“We’re looking to open another branch in Hamilton next year, as the market is extending out beyond the Auckland district now,” Shyamal Nand says.

“It’s been a great 11 years in the industry and we’re looking forward to many more.” AT

Plantarama GARDEN CENTRE

Hours: 9am to 5.30pm (5pm in winter), 7 days AT

We cater for a very broad cross section – lots of small plants to large trees. We have a massive two acre plant and pot display at both stores.

— Advertising Feature

- PETER BOLAM, OWNER

Plantarama Garden Centre Massey store 104 Fred Taylor Drive Whenuapau

”

It has more than 10 large shipping containers full of ceramic pots and ornaments in different sizes, colours and designs. Some ornaments are terracotta or concrete and include Buddhas, statues, gnomes, animals, water features, bridges etc. “We are the king of ceramic pots with the best selection.”

You’ll find maples, camellias, rhododendrons, conifers, natives, bonsai and garden ornaments. Another focus of its business is its gardening and landscaping tools such as potting mix, plant or vegetable seeds, fertiliser, gardening gloves, weed spray and more.

We also offer the best variety of ceramic pots, ornaments and garden accessories.

Papakura store 524 Great South Road Papakura south T (09) 2981494 E pbolam@ihug.co.nz www.plantarama.co.nz

— Advertising Feature

Like Plantarama, you too can enjoy greater Accounting FreedomTM 0800 22 22 68

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The team of enthusiastic staff are equipped with the knowledge and experience to assist customers. They offer accurate and honest advice when it comes to garden questions or problems, including landscaping direction.

Peter is also available for garden visits to offer his expertise and offer solutions to guide you to achieving the best garden for your home.

Bringing joy to people’s lives through the pleasure of growing an amazing variety of beautiful plants, flowers and fruits. We cater for small and larger grades of plants and trees.

With a stellar profile on two large, stunning properties, all your quality garden needs are met here at Plantarama. Take a look around, you won’t be disappointed!

Want to sell?

Get more for less with www.accountsonline.co.nz www.nakedaccounting.nz

Contact us for more info: 524 Great South Rd, Papakura South 104 Fred Taylor Dr, Westgate OPEN 7 DAYS Massey: 09 416 7707 | Papakura: 09 298 1494 E: pbolam@ihug.co.nz | www.plantarama.co.nz

www.aucklandtoday.net.nz October 2015 | 45

Property & Construction | Generation Homes

A building company you can trust Generation Homes has risen to become one of New Zealand’s top 10 by volume residential builders for a very good reason – it builds homes kiwis love and can depend on.

The company was launched in 1997.

That might not seem like a terribly long time, but 18 years of continuous operation signals stability and trustworthiness.

Generation Homes can work with you to build your dream home – whether it is on your own section, land you want to subdivide, or through one of its house-andland packages. The company’s experience means you’ll have a great partner working with you to create the ideal house and layout for your site.

Generation Homes has regional offices throughout the country, is a leader in residential construction and has developed a build process that is focused on efficient, on-time building at a fixed price.

Its dedicated team are committed to building you a beautiful home, while making the build process as stress free as possible.

“Generation Homes is a top 10 national building company and we offer our customers a guaranteed delivery date and a fixed build price,” says Auckland south regional partner, Rodney Lalich.

“Throughout the process, we work alongside the customer who can choose from a range of architecturally designed plans with the freedom to customise their home to suit their lifestyle and family needs.”

The Generation build process Generation Homes’ key to success has been its delivery of finished homes at an agreed price, on a guaranteed delivery date.

While industry research shows that 90 percent of people who build their own home don’t build again, customers of Generation Homes keep coming back for more. In fact, 25 percent of its new builds are for repeat customers, with more than half the company’s work coming from word of mouth referrals.

Generation Homes undertakes a 14 step build process for every home it builds. This process is proven to result in a quality home completed on time and on budget.

Your home footprint: Your concrete floor is set up in the correct position, the under floor plumbing and drainage is placed and the concrete is poured.

Framework begins: The external drainage is completed and the frame work for your property is started.

Generation Homes can build on your section, help you subdivide or can find you the perfect house and land package

Proudly associated with Generation homes We can provide your complete site preparation package.

Contact us for your driveway metal & tidy ups.

Trucks - Trailers - Excavators - Bobcats - Bulldozers Rollers - Metal - Sand - Topsoil - Pebbles - Bark Call us to discuss your requirements Phone: 299 6213 or (0274) 959 551

www.pascoe.co.nz

46 |October 2015 www.aucklandtoday.net.nz

Property & Construction | Generation Homes Generation Homes at a glance • Since 1997 Generation Homes has been involved in developing residential subdivisions worth over $340 million • House and land packages are a speciality, but if you have a section or are looking to subdivide your existing property, Generation Homes is a well-resourced extremely knowledgeable partner • Generation Homes can get the best results whether you have one section or 1,000 sections, and can connect you with the right people • The company has existing relationships with key surveyors, civil contractors and financial institutions across the nation.

Your home takes shape: This stage sees the structural frame work completed, the building wrap applied and the fascia fixed in place, your house is now ready for the roof to be fitted.

Roof and windows: Roof tiles, soffits, spouting and the installation of the windows, give a sense of permanent structure to the building and show the first visible indication of colour choices on the outside of your home.

Brick by brick: The addition of bricks is a visual milestone. Your home takes shape and the electrical prewiring and internal pre-plumbing can be started and installed.

Cosy insulation: Internal insulation and external downpipes externally are added, while the bricklayer completes the exterior and the ground is prepared for landscaping.

Sealed from the elements: Interior linings and internal plastering enables you to visualise your

true living environment. The garage door is fitted this week, making the house lockable, while the boundary fencing is also erected.

With the structure complete, Generation Homes now turns the building into your new home:

Plumbing and tiling: Your choice of tiles for the bathrooms, kitchen and entrance way are expertly applied. The plumbing is also completed, ending the construction part of your home.

Generation Homes Freephone 0508 639 496 www.generation.co.nz

The heart of the home: The installation of the kitchen is a great step forward in seeing how your home is evolving internally.

Finishing touches: The installation of carpets, blinds, shelving and door hardware mean that your home is ready for the cleaners and final inspection.

Timber and doors: All internal doors are fitted and interior finishings are completed. Preparation takes place for interior painting, while outside the driveway, paths and terraces will be boxed and poured.

Ready to move in: Generation Homes’ cleaning crews leave your home glistening. The Code of Compliance can be issued and the purchase of your home settled. It’s now time to move in – on the day we guaranteed. AT

— Advertising Feature

Choose your colours: Three coats of paint are professionally applied to your new home.

Electrics and bathrooms: All of the electrical work will be finished. The bathroom suites are installed and prepared for tiling.

Proudly partnered with Generation Homes providing quality rainwater solutions for your place

Wall & Ceiling Services Scaffolding Painting

0800 50 1993

www.continuous.co.nz

www.troake.co.nz 0800 TROAKE

Phone 09 426 7664 PO Box 284, Silverdale, Auckland 0944 As proud contractors to GENERATION HOMES – Auckland South, we wish them ongoing success.

THE KITCHEN YOU’VE ALWAYS WANTED IS RIGHT HERE www.heirloomkitchens.co.nz 144 Taurikura Drive, The Lakes, Tauranga E: info@heirloomkitchens.co.nz P: (07) 578 6361

PROUD TO SUPPORT GENERATION HOMES • Lighting • Residential, Commercial & Industrial • New Houses, Alterations & Repairs • Automation, Air Conditioning • Security Systems Call us for a Free Design & Quote

Ph 09 638 8883 www.aucklandtoday.net.nz October 2015 | 47

Property & Construction | Collins Plumbing, Gas and Heating

We focus our energy into saving yours With a new hydronic heating system from Collins Plumbing, Gas and Heating, you won’t even realise your home is being heated – there’s no draft, noise or dust.

The Aquatherm black system for ceilings and walls is not only silent and easy to run, it is also economical.

It consists of Aquatherm pipe grids in panels that are installed within the wall or ceiling cavity.

They are then heated or cooled with a Bosch heat pump, one of the most energy efficient heat pumps on the market.

Collins Plumbing, Gas and Heating is focused on eco-design and calculation of hydronic heating systems according to one of the most advanced standards in the world and is able to show you the running costs and savings prior to having the system installed.

“

If you cannot tell that a heating system is on… then it is working correctly.

”

The Aquatherm black system uses heated/ cooled water, which travels around pipes that are embedded in the walls or ceiling of the dwelling.

This heat then radiates out into the space to be heated. It is the most economical way to heat a home, when calculated, designed and installed correctly.

Collins Plumbing can install the perfect heating/cooling system in your home

It should not be confused with electrical underfloor heating, which is cheaper to install but has higher running costs.

The Aquatherm panels can be installed in new walls and ceilings or retrofitted later on for heating and cooling.

Before installing the system, Collins Plumbing and Gas’s master heating engineer will carry out a complete heating calculation for your home, so you will know the exact amount of kilowatts needed to heat each room. This number is unique to every individual and ensures the whole system delivers the right amount of warmth for the space.

Our smart design and manufacturing process ensures that ‘The Silver Bullet’ is the best choice for a future proofed hot water cylinder you can rely on for durability and efficiency.

www.petercocks.co.nz www.facebook.com/petercocksltd

The experienced Collins team will then marry this The Aquatherm system uses heated/cooled water within pipes that are embedded in walls and ceilings with the correctly sized, energy efficient Bosch air-to-water heat pump unit that generates the hot However, if you do not wish to change floors, Collins Plumbing, Gas and Heating water for your heating and potable hot water use walls, or ceilings, Collins Plumbing and Gas Servicing Auckland-wide as well as cooling in summer.

T (0800) 888 007 also offers a range of radiator and ducted heating/cooling air systems. These systems are E info@collinsplumbing.co.nz The end product is a truly energy efficient designed for your home and are coupled with an www.collinsplumbing.co.nz future-proofed, integrated potable hot water and www.facebook.com/CollinsPlumbingandGas energy efficient heating unit to give outstanding hydronic heating/cooling package with the best performance in running costs. AT — Advertising Feature products available.

www.rch.co.nz We areProud to support Collins Plumbing, Gas & Heating

Radiant Central Heating is New Zealand’s longest-standing supplier of radiant floor and panel heating products.

AUCKLAND: (09) 271 3220 | CHRISTCHURCH: (03) 341 1271 | EMAIL: info@rch.co.nz

New heating and cooling technology from Aquatherm

Aquatherm black delivers new technology in heating and cooling from panels strategically located in behind ceilings and or walls, energy efficient for radiant application of room conditions without noise and forced air movement and easily contollable by room thermostats for residential and commercial applications.

Contact Us Now!

P. 09 5707204 | E. sales@aquatherm.co.nz

www.aquatherm.co.nz 48 |October 2015 www.aucklandtoday.net.nz

Property & Construction | On Call Cranes

Lifts in tight city spaces Moving building material and household furniture into high-rise apartments or hard to access homes can be a big job and feel impossible. But with On Call Cranes’ fleet of mini-cranes the job is light work.

On Call Cranes stands by its name, it is on call and available 24 hours a day 365 days of the year.

The Auckland-wide business has one of the largest fleets of city cranes. These unique city cranes boast an incredibly large capability for their compact size. They are built for working in tight, narrow spaces - ideal for residential and light commercial jobs.

If you need to lift air conditioning units, install structural steel, repair signs or lift spa pools, pianos, fridges and more it has a crane for the job at a very competitive rate.

The majority of the crane hire businesses in the city offer large cranes, suited to big commercial construction. But On Call Cranes are one of the few businesses to specialise in small crane hire.

On Call Cranes owner operator, Paul Berrington says he identified the niche in the market several years ago and has since worked to monopolize on it. “A lot of the crane businesses are going big, but we are focusing on going small.

“We changed the direction of the company two years ago and the largest crane we now run is an 80 tonne all terrain crane; tiny in comparison to our old cranes.”

Paul may have made a new development in his business, but he is an old hand in the industry. He proudly explains he has worked an impressive 45 years in the crane hire industry, including time spent working overseas. He opened the business in 1999 and plans to pass his trade and business down to his son, Michael one day.

The cranes may be small, but Paul says they shouldn’t be underestimated. “Their versatility is second to none. These small machines have big reaches; essential for the many confined spaces around Auckland.

“The trouble is these days the stairways are so tight in many houses and apartments, people can’t get furniture in, the stairways are too narrow.”

To ensure its customer are getting the right crane for their needs On Call Cranes will send a reliable and experienced representative to view the job and advise you on the most appropriate crane, equipment, and expertise.

All of its cranes come with a certified operator and riggers, if required.

As no company stands alone, On Call Cranes would like to thank all its business partners, including Apollo Accounting, Panel Prop and GVK Finance.

With 12 highly experienced staff in the business On Call Cranes is capable of accommodating to its customer schedules and fulfilling short notice projects. AT

“We have 10, 12 and 16 tonne mini ruffy cranes which are ideal to get in around housing projects because they are four-wheel steer, four-wheel drive and very manoeuvrable.”

On Call Cranes also supplies man cages, spreader bars, radios, soft strops, swamp pads, rigging and load transportation.

— Advertising Feature

Services offered: • Construction crane – panels and steel erection • Mancages • Residential projects • Roof placement • Spas, pianos, furniture etc.

HELPING YOUR BUSINESS SUCCEED

Cranes for every job “We have a wide range of all terrain cranes from the three tonne spider crane up to 80 tonne all terrain units. They are all well maintained and fully equipped with all the appropriate lifting gear.

On Call Crane Hire Ltd 6 Alfred Street Onehunga Auckland T (09) 6367589 E oncallcranes@ihug.co.nz www.oncallcranes.co.nz

Accountancy, Taxation, Consulting, Audit Need some panels propped?

With over 25 years experience in the precast industry, we are well equipped to understand your needs and deliver you quality products and service.

We have a range of props suitable for most projects. Our props are serviced after every

PROUD TO BE ASSOCIATED WITH ON CALL CRANES LTD

job so you can be sure you receive safe working equipment in top condition ready to go!

We take pride in completing jobs to a high standard, have a can-do attitude and work to help get your project up and running.

We seek to maintain our high standard of service and reputation in the industry.

222 State Highway 17, Albany Village, Auckland 0755

Located just off the motorway at 63c Firth Street, Drury, Auckland Check out our website or contact us now: Freephone: 0800 845 8776 Office: 09 294 7861

Phone: 09 451 9020 Email: murray@apolloaccounting.co.nz www.apolloaccounting.co.nz

GVK Finance has enjoyed being part of On Call Crane’s business financing for the last 25 years Asset based finance for small to medium businesses.

From one truck to an entire fleet – we do it all!

Smart Financial Decisions Start Here 0800 GVK MONEY | www.gvkfinance.co.nz www.aucklandtoday.net.nz October 2015 | 49

Property & Construction | K2 Builders

An award winning Waiheke masterpiece K2 Builders Limited has been building beautiful homes on Waiheke Island for 16 years and recently won a host of Auckland Registered Master Builders’ House of the Year awards for a luxury home.

The company won a gold award, a gold reserve award, a local craftsmanship award, and was named a local category winner and a local supreme winner for the stunning home, which sits on the exposed north-sloping coastal headland of Waiheke Island.

Company owner, Kevin O’Grady says his small team was surprised and honoured to receive such high recognition from the Master Builders’ Association, particularly for his company’s first entry into the awards.

The home, which was designed by architect Christian Anderson, was entered in the Westpac New Homes over $2 million category and is positioned on its site for dramatic views, superior solar gain and shelter from prevailing winds.

The home’s stunning structures are connected via a central axis gallery, with a choice of outdoor living areas, depending on the weather. A low concrete wall to the northwest provides a level grassed area while also aiding protection from the ever-changing climate.

North-facing bedrooms, bathrooms and the expansive living space enjoy the benefits of allday sun. The garage, utilities and den are nestled strategically to the south-west.

A robust, high quality material palette promises to endure in the exposed coastal conditions.

Corrugated aluminium roofing, stained cedar siding, double-glazed aluminium joinery and exposed honed concrete paving, allow the home to live in harmony with the dramatic landscape.

ESSENTIAL

Naturally weathered hardwood timbers, posts, beams and trusses form a strong structural and aesthetic thread throughout this exceptional home.

While K2 Builders doesn’t just do high-end architectural builds, Kevin says he thrives on those projects and is committed to producing only high-quality work.

“

We’re a small company and have a crew of 10.

Some of my guys have been with me quite a few years, It means we offer more personal attention and our quality control is stricter; I’m happy being hands on.

- KEVIN O’GRADY, COMPANY OWNER

LIFESTYLE

The beautiful interior shows all the attention to detail and quality workmanship you’d expect in an award winning home

”

DESIGNER

Metal Design Solutions Ltd Providing Architectural Sheet Metal Solutions to Roof and Wall

Metal Design Solutions are proud to be associated with

K2 Builders Limited

Proud suppliers to K2 Builders 102 Ostend Road, Ostend, Waiheke Island | Phone (09) 372 0060

www.placemakers.co.nz

Address: PO Box 33, Drury, 2247 Auckland NZ Ph:(09)640 0009| Fax:(09)268 6968| Email: info@metaldesignsolutions.co.nz

www.metaldesignsolutions.co.nz

Concrete Grinding NEW ZEALAND

A division of Con cr et e D esig n N Z L t d .

Congratulations to Kevin and the team on another spectacular project.

f ast e ne r s&const r uct ion pr oducts

Looking for that next best surface option?

Grinding • Honing • Polishing Media Blasting • Coatings

GFC Fasteners are a proud supplier to K2 Builders. Congratulations to the team on their recent awards.

Auckland - Northland Visit us at www.grindingnz.co.nz • Ph Mark or Gary 0800 611 616

14 Olive Road, Penrose, Auckland

50 |October 2015 www.aucklandtoday.net.nz

Ph: 09 579 0722

Property & Construction | Arch Construction

Property & Construction | K2 Builders

What does your shopfront say about your business?

Your store design says a lot about you and your business and it’s your customers’ first impression of your brand.

centres and hospitality businesses, throughout Auckland and the greater North Island.

To make a good first impression make sure your shop stands out from the crowd.

“We worked with Pie Face through concept, design, build and sign off. Taking the Australian design we drew up plans from scratch to replicate the Australian shop fit-out and worked very closely with the client to get the shops up and running.”

Arch Construction make it their responsibly to set its clients apart with inspired, creative design, build and furnishing of shop and offices workspaces.

Impressing customers and creating a strong brand image is the driving motivation at Arch Construction. Founding director, Vaughan Morris, and his close-knit team love working with commercial businesses to design and build shop fit-outs as well as office fit-outs.

K2 Builders offers a range of services on Waiheke Island, including:

The Owhanake headland situated home won a supreme local award for K2 Builders

• Project managing the build from conception to completion • High-end architecturally designed homes • New builds of any size • Renovations - small to major • Light commercial • Sculpture projects.

K2 Builders Limited M 027 273 3762 T (09) 372 3324 E k2builders@vodafone.co.nz www.k2builderswaihekeisland.co.nz — Advertising Feature

Building beautiful homes K2 Builders is committed to high-quality construction on Waiheke Island, whether it is a large luxury home or a small family bach.

Kevin says the company builds everything from high-end architectural homes to small baches and gates, and works closely with owners and architects to ensure the client gets exactly what they want, within their budget.

INNOVATIVE WINDOW & DOOR SYSTEMS

“We’re a small company and have a crew of 10. Some of my guys have been with me quite a few years,” he says. “It means we offer more personal attention and our quality control is stricter; I’m happy being hands on.”

Communication with the client and architect is critical and Kevin enjoys being involved in the process from start to completion. Innovation is another feature of K2 Builders’ work, with the company used to building on steep, difficult sites.

Another string in the company’s bow is that it’s established a good reputation on the island, with most of its work coming from referrals from past clients, architects, designers and suppliers. AT

Since establishing the business in 2004 it has become increasingly focussed on its core service, shop fitting, and are now the experts dealing with more and more corporate companies as it’s grown.

The team at Arch Construction work closely with the client from the start to finish. It begins by supplying an investigation report for the site, identifying potential and real building problems that may impact the work. This can be a real time and money saver.

Next they take sight measurements and draft plans based on the client’s vision. “We draw up the proposed ideas to scale, so the client can envision the design and have confidence with it,” Vaughan says.

Half the battle with commercial building projects is the paper work, but Arch Construction takes the hassle out. It can organise and complete all of the necessary documentation for Building Consents and at the end you’ll receive a Code of Compliance (COC), a certificate of completion that is to be issued by your local council.

High profile clientele The experienced team of Licensed Building Practitioners have created pop-up shops in many service stations, food courts, shopping

It has worked with a number of major high profile customers, including Subway since 2005. It has also worked alongside Pie Face, a popular Australian brand, when it launched in New Zealand.

Team work The trio running Arch Construction make one powerful team. The lean and mean machine, not only turn projects around efficiently, but also to suit any budget.

Vaughan, a former builder himself, is at the helm overseeing the smooth running of the business.

He is backed up by project manager David Carneige, who has run his own business in the UK and has a keen understanding of customers needs. The third member is Alan Bird, a licensed designer practitioner. He understands and completes the nuts and bolts of the drawings and sets up building consent documentation “The three of us are also builders by trade, which I think is a defining part of the business. Our building backgrounds mean we understand the ins and outs of what the client might need and foresee any problems.

We understand and communicate well with all the trades and consultants that are required to complete the job at hand. We still enjoy getting our tools out occasionally.”

So if you want your business to stand out from the crowd get in contact with Arch Construction to oversee the fit-out. AT Arch Construction 129 Main Highway Ellerslie Auckland T (09) 214 9743 E vaughan@archconstruction www.archconstruction.co.nz — Advertising Feature

Our People, Our Passion, Our Products, MAKE the difference Proudly supporting K2 Builders

Phone 0508 254 8324

WWW.ALITECH.CO.NZ

BELL DRAINAGE Proudly supporting K2 Builders Ltd Wastewater • Drainage Licenced Certified Drainlayer Contact Alan today 09 372 3171 | 027 437 2071 www.aucklandtoday.net.nz October 2015 | 51

Manufacturing | Enviroplaz International

Light, strong and versatile – the Plaztuff solution

“

The tyranny of isolation has always pushed us to think outside of the box and Kiwis have been the creators of world changing ideas.

Enviroplaz International has been supported by a number of companies during the years and would like to thank Kinsmen Engineering and ANZ Bank for their support.

Now, with the development of Plaztuff – an exciting new high tech polymer sheeting product developed as a lightweight alternative to steel, stainless steel and aluminium – New Zealand industry is the benefactor of this strong example of Kiwi ingenuity.

”

Developed in New Zealand and perfected during the past 15 years, Plaztuff materials as sheet products are available for an increasingly diverse range of applications, says Peter Barrow technical and sales manager for Enviroplaz International Ltd – the firm set up to take Plaztuff to the market.

“Not only does taking a tonne out put the trucks back within the legal limit, but it enables another 600kg of product to be contained in the bin and still be within the desired weight.”

“Plaztuff has been designed as a polymer alternative to steel, stainless steel and aluminium, and can be used as a composite with these materials, or as a stand-alone material for a wide range of applications,” Peter says.

“Engineers are starting to see Plaztuff as a good option as an alternative, manufactured entirely in New Zealand.”

The new CNC machining capabilities allow the company to cut and rout not just their own materials, but other materials as well, and Enviroplaz International can offer that service throughout Auckland and through its nationwide licensees.

Enviroplaz International now offers a comprehensive CNC routing service, which allows the company to cut components to customers’ exact requirements.

Along with its extrusion welding systems and nationwide coverage, the company can make a wide range of products anywhere in the country for a wide range of industries,

including large dimension tanks and truck bodies, such as the food waste truck bodies and waste glass collection bodies for vehicles being developed by Manco Environmental.

The use of Plaztuff as opposed to steel bins on the waste glass collection vehicles minimised the weight of the vehicles by a tonne. “The trucks were overweight in the front axle by 400kg,” Peter says.

“Along with our nationwide licensees we’re also in Fiji, the UK and we’re about to move into the Thailand market. People outside of New Zealand have seen this product and, with nobody else doing the same thing, they want to work with this product.”

Products designed to meet exact specifications Plaztuff Hyspec Sheet has been developed as the core product and with the addition of Hyslip truck deck liners, Hytread walkway sheet and Hysab anti-microbial sheet, Enviroplaz International now offers a comprehensive range of sheet products.

Enviroplaz

International Ltd

73B Wiri Station Road, Wiri, 2104 PO Box 38860 Howick Auckland, NZ

P: (09) 213 7636 M: 021 515 403 E: info@enviroplaz.co.nz W: www.plaztuff.co.nz

52 |October 2015 www.aucklandtoday.net.nz

Hyspec™ Polymer Sheet “Built to your requirement for your environment” Available country wide at your nearest Plaztuff agent: www.plaztuff.co.nz

Manufacturing | Enviroplaz International

Manufacturing | Plastic Rotational Moulding Company

Custom moulding to turn your concept into reality Plastic Rotational Moulding Company (PRM) has seen many twists and turns over the years, and given the fact they were founded in the 1980s after separating from the main part of the business at the time, AHI, that’s really no surprise.

Built to specification, Plaztuff’s Hyspec Sheet is a strong high-tech polymer suitable for use in a full range of tanks and structures for carrying, containing and storing liquids and is equally suitable for use in a wide range of commercial and industrial applications.

A new range of Plaztuff Hyslip deck liners are available for trucks, loader buckets or other machinery that protect aluminium and steel decks from wear and hang ups. They are fully weldable, meaning the extra high wear areas can be replaced without having to replace the entire liner.

Along with its light weight, Plaztuff can handle any environment without rust, corrosion or rot, making it ideal for handling a wide range of waste products and it can be used to fabricate a range of bins, skips and transport containers.

Suitable for use in the commercial and recreational boating industries, Plaztuff can be used to manufacture a wide range of power boat hulls, barges, dories and tenders, as well as a range of docking and boat lifting systems.

Tankers are custom built to customers’ exact specifications and can be built with lockers to contain all ancillary equipment. Sub-frames and pumping gear can also be provided.

Offer wide range of engineering services including: Commercial and industrial maintenance and repairs Shutdown repair works Fitting and turning Transport industry maintenance and repairs

• • • •

Kinsmen Engineering are also the sole distributors north of Auckland for Plaztuff and are pleased to be supporting Enviroplaz International.

91 Port Rd, Whangarei, NZ P: 094389036 E: info@kinsmen.co.nz www.kinsmen.co.nz

Plaztuff is also ideal for fire tenders and can be coloured to fire engine red with a guaranteed UV life of more than 20 years.

The company’s new Plaztuff Hytread, Tuffwalk and Hysab antimicrobial sheeting gives industry access to a comprehensive range of sheet products. “All Plaztuff sheet is made to FDA food grade standard and with a high UV factor it offers a range of advantages including the reduction of weight,” Peter says.

Plaztuff has a density of 960 kg per cubic metre of material, compared with steel which is close to eight tonnes per cubic metre. This means an equivalent Plaztuff product can be considerably lighter.

“The big difference with Plaztuff is the weight. Then on top of that it is inert, won’t rust, corrode, rot, get osmosis or break down under UV, permanently coloured to your choice and you’ve got a product that can go out into the environment and last for 30 years,” he says. AT Enviroplaz International 73B Wiri Station Rd Wiri, 2104 T (09) 213 7636 M 021 515 403 E enquiry@enviroplaz.co.nz www.enviroplaz.co.nz

With their expertise and strong team of ten, they project manage each job that comes their way so that each client is provided with the best solution for their needs.

A lot of work they do is contract moulding so if you want to improve space utilisation, develop new products without the expense or risk of blow moulding and injection moulding, or are looking to exit manufacturing and focus on the sales and marketing of your products, then PRM are here to help.

They offer a complete service to customers, from concept to completion, and are more than confident in their ability to find the best solution for customers.

“We really take pride in the quality that we provide, we’re always on the end of the phone and we stand behind the product that leaves the factory door,” says general manager, Aaron Bannister.

Their base in Auckland went through a growth phase last year resulting in an expansion of the factory floor and therefore an increase in capacity and size of products they can mould.

Part of the expansion also included the purchase of a 4m oven, one of only two in New Zealand, which they personally delivered from Australia and assembled themselves.

During the years, PRM has formed various other companies including Mouldings Unlimited, with offices in Ashhurst and Ashburton (South Island). Although all three offer the same service, PRM is the biggest of the three.

With their presence across the country and links with many other companies in the industry, PRM have what seems to be all the necessary equipment and connections needed to fulfil any customer requirement. Anything is possible with PRM. AT Plastic Rotational Moulding Company 641 Great South Road Auckland T (09) 579 4583 E rotomould@prm.co.nz www.prm.co.nz

— Advertising Feature

PLASTIC ROTATIONAL MOULDING COMPANY

PRM provide rotational moulding solutions for a wide variety of clients all around New Zealand, so it’s not just the manufacturing itself that they take care of.

— Advertising Feature

Specialists in Rotational Moulding From concept to creation, We have you covered.

For all enquiries call (09) 579 4583 or visit www.prm.co.nz www.aucklandtoday.net.nz October 2015 | 53

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