Auckland Today Magazine Issue 128 by Academy Group

Issue 128 | Dec 2017/Jan 2018

DRIVING THE DIGITAL REVOLUTION Cisco NZâ&#x20AC;&#x2122;s Dave Wilson discusses balancing increasingly digital lives with the human condition, and why giving back matters

OUR INCONVENIENT TRUTH

Environmental spearhead Lan Pham lays down some unsettling truths about water conservation

PAYING IT FORWARD

ON THE WATER

The what, why and how of social enterprise

Check out the water sports and boating sections

WAYS TO IMPROVE EMPLOYEE MORALE

HOW TO RUN A BUSINESS AND MANAGE A FAMILY

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w e f a n a th e r o m s e k ta It d n a r b a d il u b to s k e e w We’ve all heard that Rome wasn’t built in a day, and growing your brand won’t happen overnight either. By repeating your message every week in Coffee News, you are constantly reminding potential customers of who you are, where you are, and what you can do for them – they may not want your product or service today, but you are more likely to be ‘top of mind’ when they do need it.

You can’t sell a secret

Precise target marketing

You may be the best in the business, but if you don’t tell anybody about your great service or products, then you are missing the opportunity to gain new customers. That’s where Coffee News can help.

Don’t pay for more coverage than you need. If most of your customers come from your local community, Coffee News enables you to precisely target that area rather than wasting money on advertising outside your region. Of course if your target market is wider than your local community, Coffee News also has weekly editions covering the whole of the Auckland Region and around New Zealand.

Coffee News is an entertainment publication available in most cafes, takeaways, restaurants and waiting areas. People love Coffee News and often return each week for the new issue.

For further information On how to contact your local Coffee News Publisher, please refer to our website: www.coffeenews.co.nz or email helen@coffeenews.co.nz

www.coffeenews.co.nz helen@coffeenews.co.nz

Viewpoints AUCKLAND TODAY | ISSUE 128 DECEMBER 2017/JANUARY 2018 HEAD OFFICE

2 Ivan Jamieson Place Christchurch Airport Christchurch 8053

AUCKLAND OFFICE Level 6 10 Scotia Place Auckland

MANAGING DIRECTOR Gary Collins

GENERAL MANAGER OF OPERATIONS Kylie Palermo

Clive Greenwood

6: Another 90-day trial clause bites the dust John Shingleton outlines why you should play 90-day trial periods with a straight bat

ADMINISTRATION Melissa Smith Lyn Wright Jo Pritchard

Louise Keates Angela Barltrop Laura McLeod

Phone: (03) 961 5050 Fax: 0800 555 054 Email: admin@academygroup.co.nz

SALES & ADVERTISING Warrern Wilks Monice Kruger Grant Williams Mariska Du Preez William Stock Chris Graves Yilma Wilson Su Winders Alan Ashworth Maxine Stewart

AUCKLAND SALES MANAGER AGENCY SALES & DEVELOPMENT MEDIA CONSULTANTS

NEWSROOM EDITOR

JOURNALISTS

Phone: (03) 961 5098 Email: editor@academygroup.co.nz

PRODUCTION Jarred Shakespeare Carolynne Brown Sophie McGinn Sarah Betman Sam Stuart Kate Johnstone

7: Small businesses set for payroll changes New Zealand businesses are going to experience some major changes to the way they look after paying their staff 7: Social enterprise is good for business Jane Cowan-Harris on why giving a little makes such a difference 7: Build credibility - it matters Debra Buckley says if we have learnt anything from the recent government elections, it’s that credibility matters

Phone: (03) 961 5176 Email: sales@academygroup.co.nz

Jonathon Taylor Lydia Truesdale Natalia Rietveld

6: How to sell quantified value Selling quantified value takes creativity and effort, but Kevin Vincent says sales teams that make the transition will gain greater success 6: Capital gains tax in NZ? Martz Witty on instances where profits on land sales are taxable

NATIONAL SALES & DEVELOPMENT MANAGER

ART DIRECTOR PRODUCTION CO-ORDINATORS DESIGNERS

Phone: (03) 961 5077 | 0800 555 097 Email: production@academygroup.co.nz

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www.aucklandtoday.net.nz

Management

8: Your reputation is too valuable to risk Michele Hider on why protecting and enhancing your reputation really is a serious business

Feature sections

Pages 9-18

Pages 6-8

Contents

Pages 20-78

9: Five ways to improve employee morale Simple changes you can make to motivate your crew

24: Business Development How 3D tech is changing business, and Hiway Stabilizers' innovative pavement solutions

10: Market shaping Companies need to shape, not predict, the market

28: Water Sports The Ultimate Waterman surfing event, Matakana River Tours and Morris Surfboards, Health 2000, staying safe around the water, Muriwai Surf School, the Madloop school of windsurfing, how early melanoma detection can lead to earlier and more effective treatment, the rise of scuba diving, Aotearoa Surf School’s magical Te Arai Point home, and Primal Surf

11: Seven keys to start-up success Get any venture off to the best possible start 12: Paying it forward The what, why and how of social enterprise 13: Balancing acts How to run a business and manage a family 14: Up in the air How to get the best out of your business travel 14: Behavioural games Seven great examples of emotional intelligence in the workplace 15: Lifestyles Add a little style to your life 16: Driving the digital revolution Cisco NZ’s Dave Wilson discusses balancing increasingly digital lives with the human condition, and why giving back matters 22: Our inconvenient truth The business of water - a conversation about conservation with environmental spearhead Lan Pham

8: How to reduce stress and beat burnout Robyn Pearce’s tips to handle whatever work, family and friends throw at you

FOR ALL ADVERTISING ENQUIRERS

34: Boating & Marine Allan Tongs Boatbuilders, EAL Electric, VETUS-Maxwell, Diesel Services NZ, Tutukaka Marina, The Engine Room, and Coastguard Boating Education 50: Warkworth & Mangawhai Whangaparaoa Lodge, Ashby Consulting, Mangawhai Engineering and Marine, Coastal Homes NZ, WaterTech Plus, and Warkworth Motorcycles 59: Anniversaries Paul Money Hifi & Home Theatre, Neo Neon Signs, Pink Bins, Kiwi Can Cladding, Advanced Corrosion Treatments, Hurley Architects, The Bird Barn, Scot Thrust, and Calibre Security 69: Education St Paul’s College, Epsom Girls Grammar School, and Rutherford College 72: Focus Snowplanet, Global Fire, Hunkin Engineering, and the Urbanaut Brewing Co 77: Property & Construction MPM Waterproofing, Sub Surface Detection, Mega Homes, and GJ Gardner Homes North Shore

Contact the sales team on (03) 961 5176 | sales@academygroup.co.nz

Disclaimer This publication is provided on the basis that A-Mark Publishing is not responsible for the results of any actions taken on the basis of information in these articles, nor for any error or omission from these articles and that the firm is not hereby engaged in rendering advice or services. A-Mark Publishing expressly disclaim all and any liability and responsibility to any person in respect of anything and of the consequences of anything done, or omitted to be done, by any such a person in reliance, whether wholly or partially upon the whole or any part of the contents of this publication. Advertising feature articles are classified as advertising content and as such, information contained in them is subject to the Advertising Standards Authority Codes of Practice. Contents Copyright 2013 by A-Mark Publishing (NZ) Ltd. All rights reserved. No article or advertisement may be reproduced without written permission.

Competition guidelines

19,360 ABC circulation as at 30/03/17

ISSN 1173-1508(Print) | ISSN 2230-6168(Online)

Conditions of entry: One entry only per person and must be sent on the official entry form or as otherwise stated. Entry is free and open to all residents of New Zealand. All entrants must be over the age of 18, proof of identity and date of birth may be requested. Employees and their immediate families of Academy Publishing, the promoter and agencies associated with any promotion in this publication are ineligible to enter. Winner(s) will be notified by email/phone. The judges’ decision is final, no correspondence will be entered into. No responsibility is accepted for late, lost or misdirected mail. Prizes are not transferable or redeemable for cash. Academy Publishing, the promoter and agencies associated with any promotion in this publication shall not be liable for any loss or damage whatsoever suffered (including but not limited to direct or consequential loss) or personal injury suffered or sustained, during the course of prize winning travel or in connection with any other prizes won. Academy Publishing, the promoter and agencies associated with any promotion in this publication accept no responsibility for health, luggage, insurances, travel, personal expenses and transfers other than specified. Entries remain the property of Academy Publishing, the promoter and agencies associated with any promotion in this publication and cannot be returned. Academy Publishing, the promoter and agencies associated with any promotion in this publication reserves the right to photograph and publish winners. Entries may be used for further marketing purposes by Academy Publishing, the promoter and agencies associated with any promotion in this publication but are not made available to any third party.

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Management | Viewpoints

Kevin Vincent

Martz Witty

John Shingleton

Managing director of Vincent Consulting www.vincentconsulting.co.nz

Head of the Martz Group www.martz.co.nz

Director of Onlinelawyers www.onlinelawyers.nz

How to sell quantified value

Capital gains tax in NZ?

Top salespeople use four unique steps to create value-selling opportunities and quantify benefits and solutions.

There’s no such thing as capital gains tax in New Zealand… is there? Although there is no specific capital gains tax, there are some occasions where profits on land sales are taxable, and that could include sales of the family home.

While customers love quality, benefits and service, they need bottom-line dollars to justify recommendations, compare offerings and benefits, and to find reduced costs or increased productivity.

Changes to the way that land sales are processed means that it is even easier for the Inland Revenue Department to match transactions with property developers or speculators. There is even a special IRD form (IR833) for taxpayers to record land sales which the IRD are sending out where they believe income should be returned.

Salespeople who refer to “quantified value” use the same language that customers understand and therefore succeed more often. Quantified benefits enhance selling, handling objections, negotiating, and enable differentiation.

Most people will be aware of the new Bright-line Test which taxes the sale of residential property if sold within two years of acquisition, but there are a lot of other times that the IRD will seek to tax you on any property sale gains.

Here are the four steps that consultative salespeople use to effectively sell value. 1. Search and discover the value opportunity Finding the customer value may be the biggest challenge. Few salespeople do it automatically and must be trained to search, find and assess the value. In short, they must determine what the specific customer benefits/applications are and how their benefits can generate value.

We have come across a number of situations recently which may catch out a lot of property developers or dealers. Consider the following scenario.

IMPACT indicators help identify generic, broad areas where savings and efficiency can be generated. In simple terms, IMPACT indicators tell the salesperson where to look for concrete data that will improve the customer’s operation. They are: Inventory, Money, People, Assets, Capability and Time. 2. Use IMPACT indicators to analyse the value It is essential to find a value on indicators to make the benefits specific, measurable and memorable for the customer, and to aid in quantifying the indicators. A simple example: If your product or process can save 10 minutes per day per worker, this needs to be extrapolated over the number of workers, and converted to dollars for full impact.

Tom’s Building Company Limited built four townhouses for sale. The company is in the business of building houses for sale and as such, he is aware that the sale of the properties is taxable. Tom’s wife really likes the townhouses and they decide to purchase one to use as their family home. Ten years later Tom’s wife is struggling with the stairs in the townhouse, so they sell the townhouse and move to a small retirement unit. What they may not have realised is that any profit Tom and his wife make on the sale of the townhouse will be taxable income and they can’t rely on the family home exemption or the Brightline Test exemption.

The six IMPACT indicators are values that work together to help measure/predict the impact or results for the benefits your company can provide. This is a creative process and requires thought, time, and logic. 3. Optimise the value It is important to project the values over a longer period of time. Obviously, if a benefit has a life cycle of six months, or is a one-time enhancement, you are limited. However, if you provide an ongoing benefit to the customer, you have earned the right to value it over a longer period of time. 4. Present the value solution The salesperson has to support his or her presentation with collected customer data and a worksheet showing how the conclusion has been reached. This adds credibility to the forecast or prediction of performance improvements. Selling “quantified” value takes creativity and effort, but sales forces that make the transition will gain greater success and the ultimate gain: sales!

Why? Because they bought the property from an associated entity (the building company) and the sale, if the building company had retained it for that entire period, would have been taxable. We have also seen a case where a couple has purchased a family home in their own names. Within two years they decide that the property should have been purchased in their family trust, so they arrange for the property to be sold and their trust to acquire it. What they didn’t realise was that as this sale was completed within the two-year period of initial ownership, the gain in value of the property was taxable under the new Bright-line rules. This could have been avoided if they had waited a few more months. Any transaction involving land is usually a high dollar value transaction. As such, the tax consequences of getting it wrong can be costly. We understand that the IRD are currently reviewing some of these rules. Let’s hope common sense prevails.

Another 90-day trial clause bites the dust If you ever needed proof the courts are strict with 90-day trial periods, then look no further than the Employment Court case of Farmer Motor Group Limited v McKenzie, just recently published. After McKenzie arrived late for work his supervisor told him his employment was immediately terminated under his trial period, and he would be paid out four weeks, in lieu of him working out his notice period. Sounds reasonable right. Well you are wrong. Despite the company having a valid 90-day trial period clause, the employment agreement also stipulated that termination required not less than four weeks’ notice in writing. The ERA decided that because the notice had not been given in writing, the dismissal pursuant to the trial period provisions was not valid. This meant that McKenzie could have his personal grievance heard. The company challenged this before the Employment Court. The company argued amongst other things that payment in lieu of notice period meant exactly that. The arguments were rejected by the Employment Court. The Court decided that payment in lieu of notice is not a substitute for the obligation to give written notice, nor is payment in lieu an alternative to providing notice. There are some important lessons here. Firstly: make sure you always issue termination of employment under any 90-day trial clause in writing. Secondly: if you are going to pay notice instead of requiring the employee to work out their notice period, include that in the letter of termination. Thirdly: to minimise the financial implications of still getting it wrong, make sure you specify in your 90-day trial clause that if an employment is terminated pursuant to a 90-day trial period, then the notice period will be shorter than written elsewhere in the agreement. Try 24 hours only. Finally: we know the unions and the Labour party hate trial periods. It will be interesting to see whether this ideological dislike will translate itself into policy. We may also see some changes to other aspects of employment law with the intent of strengthening the power of unions. So, as you go into your well-earned Christmas break, perhaps it’s a good idea to not only diarise a review of your employment agreement in the new year, but also make a point of keeping an eye out for any proposed labour law changes and how they might affect your business.

Are you missing out on 51% of new business? More than 51% of searches on the internet are now done on mobile devices. If your website isn’t mobile-responsive, Google won’t show your website on any device, therefore you are potentially missing out on 51% of your market finding your business. Call us now to find out how easy it is if you have a modern, easy to use, mobile-responsive website – starting from $997+gst

gary@fatweb.co.nz | 0800 444 090 | www.fatweb.co.nz 6 | December 2017/January 2018 www.aucklandtoday.net.nz

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Management | Viewpoints

Craig Hudson

Jane Cowan-Harris

Debra Buckley

Country manager at Xero New Zealand www.xero.com/nz

Head of WorkSpace IQ www.workspaceiq.co.nz

CEO of the New Zealand Institute of Management and Leadership www.nzimleadership.co.nz

Small businesses set for payroll changes

Social enterprise – it’s good for business

In just a few months, New Zealand businesses are going to experience some major changes to the way they look after paying their staff.

You may be aware that Christchurch recently hosted the Social Enterprise World Forum 2017.

Inland Revenue’s systems and processes are being modernised so that businesses can manage payroll in the digital age. Tax reporting and compliance will soon become much easier for businesses, but that doesn’t mean it’ll happen without payroll administrators subscribing to a new way of doing things. Whether you’re the one in charge of a business, or you’re an advisor helping with the accounting side of things, chances are you’ve been frustrated with PAYE in the past. Every organisation’s payroll needs to not only be accurate and flexible, but also account for annual leave, seasonal work, contractors, variable rates, and more.

Even when you think you are doing and saying the right things, you will be challenged at the first hurdle to prove that you are credible.

Congratulations are owed to Akina Foundation, who organised and ran the forum. At WorkSpace IQ we appreciate the positive impact on workplace wellbeing that social enterprise and social responsibility has, and actively encourage organisations to get staff involved in some kind of voluntary work as part of their workplace wellness maintenance programme, so I was of course interested in finding out more.

To be successful, we are asking our young people to prove themselves: to be seen as credible by behaving as if they have experience, long before they have had the opportunity to build expertise in their field.

Social enterprise in action Social enterprise is all about working with people and the community, with organisations having a focus on the benefits to people and the environment rather than just the end financial result.

These software and accounting programmes mean information is now flowing seamlessly between the business, the bank, the accounting system and the employee, enabling small business and their advisors the possibility of reconciling in real-time. And, specifically when it comes to Inland Revenue, online reporting and filing.

It has been evolving as a recognised business model in New Zealand over the last 40 years, starting with businesses such as Trade Aid, which supports struggling farmers and artisans in developing countries around the world to gain access to our markets.

First thing's first: finish all your pay runs for the financial year. Get things squared up and in check, so that you’re not fussing with old accounts that need reconciling as you and your advisor navigate the 2018 changes. The most significant change to be aware of is the removal of the payroll subsidy. Currently the business cost of a PAYE intermediary is partly or fully subsidised for small businesses. This is a throw-back to the first few years of online tax filing, where PAYE information was assured by using a listed payroll intermediary. Removing the subsidy confirms there is no longer a case to subsidise one type of payroll service over others. If you are one of those receiving that subsidy, do your homework and plan ahead for your next financial year so you’re not caught short. Start researching online tools that can help you get the most out of your current accounting software. All of the best apps and online services integrate with software that is easily connected to, like cloud-based accounting options like Xero. Once you’re connected to the cloud, there are a whole bunch of options that become open to you now that your accounts are no longer tied to a desktop. Whatever you choose to implement in the next financial year, plan for the transition now so there are no PAYE hiccups.

If we have learnt anything from the recent government elections, it is that credibility and experience matter.

A hugely successful event held across five different venues, it attracted over 1,600 participants – 47 percent of whom were from overseas - and was the biggest conference held in Christchurch post-quakes.

Running a business in the cloud is becoming the norm; especially when it comes to managing finances and accounts. Inland Revenue is changing with the times to suit the new reality of integrated payroll systems.

Now is the time for enterprises to plan for the change to the payroll status quo that’s coming their way on April 1, 2018.

Build credibility - it matters

A similar ‘credibility dilemma’ is faced by many young people as they enter the workforce.

We often ask our experienced leaders to prove their credibility and ‘hit the ground running’, but should we be asking the same of our fledglings? Taking the recent election as an example (and without making a judgment on any political party), we have seen a ‘fledgling’ asked to prove their credibility far beyond other party leaders, simply because of years in the job. (Maybe in politics there are no other measures?) If, as experienced current leaders it is our job to encourage and lead the next generation, and if we ever wish to retire, we must inevitably hand over the reins to others who have yet to prove themselves.

The Social Enterprise World Forum also gave participants the opportunity to network with others, share ideas, hear about successes in the social enterprise field in New Zealand and around the world, and be inspired.

Given our present showing in this area, we may have to demonstrate greater commitment, and even include youth succession in our plans for diversity, along with other goals such as ethnicity.

What can you do to make a difference?

There is a great initiative from a Strategic Insights Panel, sponsored by ASB and KPMG, which identified our shortage of skilled workers and a rapidly changing employment environment, and is prompting New Zealand businesses to take action and declare that they are willing to recruit people with no formal qualifications.

So what does this mean for your organisation? Would social enterprise even fit your business model and how can you get involved? Well, there are many things you can do to start thinking with a ‘social enterprise’ hat on and you can start small. For example, you could: • Offer work opportunities to someone who has difficulty maintaining full time work due to health issues, or health of a family member. Being flexible in work options and place of work, can make a huge difference • Offer flexible hours • Make sure that you and your organisation help out in a voluntary capacity to support other businesses and people • Encourage people to bike to work by providing bike racks and if practical, provide showers and changing rooms • Implement a corporate responsibility charter for your organisation. As you can see, steps towards social responsibility and social enterprise need not be huge. Every little change makes a difference and starts to have a bigger impact on our environment.

To date, more than 100 companies have stepped up and signed an open letter saying that tertiary qualifications are not required for a range of skilled roles in their workplaces. They are focusing on assessing the skills, attitudes, motivation and adaptability of candidates. Proving you are credible and have a work ethic that responds to the demands of a pressured environment may get our youth leaders in roles that would not have been an option in recent years. Being involved in the community, playing sport or joining the drama club could be a pathway to demonstrating your capability when it comes to sticking at a task and supporting others in your team, so when a future employer asks about your credibility, you have the means to prove it.

Don’t predict the jobs of the future.

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www.aucklandtoday.net.nz December 2017/January 2018 | 7

Management | Viewpoints

Michele Hider

Robyn Pearce

Director of Priority Communications www.prioritycomms.co.nz

Time management and productivity expert www.gettingagrip.com

EVENTS DIARY What’s happening on the business and entertainment front

Your reputation is too valuable to risk

How to reduce stress and beat burnout

SATURDAY, DECEMBER 23

If reputation is everything in business, what’s your everything?

A Southern Cross Health Society survey found that six in 10 New Zealanders feel stressed at least once a week, with this reducing to four in 10 among those aged 50 plus.

AUCKLAND TASTEBUD TOUR

The best way to answer this is to think about what would happen if you did irreparable damage to your reputation through your actions or poor public relations. At recent presentations, I have been asking people to consider the damage that can be caused through mismanaging a reaction to theft or fraud within an organisation. Not being upfront about what has happened, not apologising to people who have been harmed, and not reassuring people that preventative measures have been put in place, can cause serious reputational damage and fallout for the business. The consequences might include less trust and confidence from current customers, fewer referrals, staff resignations, less revenue, less public support in a future crisis… and even a catastrophic impact on your personal life. Protecting and enhancing your reputation really is a serious business. It should be considered in everything you do in your company, from how you treat your customers to your HR policies and health and safety procedures. As well as being good for business today, it will help protect you from any major challenges to your reputation in the future. To shore up your organisation for potential reputational crises, it is a good idea to look at where your greatest risks lie and doing as much as you can to mitigate them. While issues such as insecure data and poor engagement with customers are relatively universal problems, other risks are more industry specific. For example, maintaining a strong reputation for health and safety will require much more work in a warehouse than it will in an accountancy firm. Having a pre-prepared crisis communications plan will go a long way to helping you preserve your reputation when the chips are down. While you won’t be able to plan for every eventuality, you’ll have the bones of a strategy to help you respond swiftly and effectively when the time comes. Key elements of this plan should include an easily accessible, up-to-date contact list for all staff, support services and clients, a hierarchy for contacting people during specific crises, and identified media spokespeople. A public relations company with expertise in crisis communications will be able to assist you to prepare your plan and be there to support you if it is ever needed.

The survey also revealed that financial and work related issues stress out younger Kiwis, while their older counterparts are more likely to be stressed by health/potential health issues. And apparently females are more likely to be stressed for more than half the working week. We all intellectually know that stress is something to try and avoid, yet when we’re caught in the spiral of it, changing our state seems near impossible. So, what can we do about it, apart from feeling depressed at what is apparently an increasing trend? The tips following are not designed for very extreme cases, but might be helpful if you’re dealing with lower-grade stress or burnout. Listen to and observe your body We all have a weak spot. For some it will be a sore back, or shoulders, or an old injury that starts to ache. For me it was an internal sense of shakiness – not visible to the casual onlooker. Some (mainly women) will burst into tears at inappropriate times. Others will get angry. Slow down For as long as necessary, cut back on as much as you can. For most, the easiest way to decide this is to make a written list of the tasks on hand – trying to do it in your head is too confusing. There will almost always be something you can defer, delegate or just stop doing. Ask for help Clarity and common sense are typical casualties of stress and burnout. You might have to ask someone else to help you if you can’t see the wood for the trees. Or you might give a family member or colleague permission to call you on marker-post behaviours. Tidy up your environment. An overload of paper, information or clutter is stressful. In my experience, the fastest stress-reducer in town is to sort out your office (and/or any other environment you work or live in.) Take regular power naps. I’ve often written about this, as have many others. It’s the fastest way to claw back energy and productivity, counterintuitive as it sounds. Take time out About every six to eight weeks have a ‘do nothing’ weekend (or a few more days if possible) away from any stress-creating situation. Don’t do anything looking remotely like work. Do nothing! You’ll be amazed how refreshed you feel at the end of the days off.

A couple of days out from Chirstmas is the perfect time to sit back and relax while stocking up on fresh, locally-grown produce for your Christmas feast. The Tastebud Tour takes you on a journey around the city and beyond where you will find flavour by visiting local producers, farmers markets, cafés, restaurants, speciality shops and much more. A great option if you have friends and family visiting from overseas for the crazy season. For more information, go to: www.the bigfoody.com

SATURDAY, JANUARY 27 SEEPORT 2018- CAPTAIN COOK WHARF Port of Auckland invites you behind the iconic red fence to discover the port from land, sky and sea over three days at their annual SeePort Festival. Captain Cook Wharf is transformed into a bustling summer carnival that includes family-friendly rides, tours and day-long entertainment, on and off the water, for the whole family. Sun and sea are the perfect mix for a long weekend. For more information, go to: www.poal.co.nz

SUNDAY, JANUARY 28 SEEPORT SUNSET SYMPHONY & FIREWORKS To round out the second day of the Port’s annual SeePort Festival, the Auckland Symphony Orchestra will be performing on the wharf alongside other artists. With the city, harbour and boats in view, pack a picnic (plus something soft to sit on!) and relax with family and friends as you experience a mix of orchestral favourites, kiwi pop classics and arrangements from much-loved film soundtracks. The evening will end with a spectacular fireworks finale over the harbour– a fabulous way to celebrate Auckland Anniversary with family and friends, and best of all it’s free! For more information, go to: www.poal.co.nz

TUESDAY, FEBRUARY 13 THE 2018 FOUR STEPS TO GREATNESS The New Year is as good a time as ever to get your priorities in check. Getting the balance just right on your health, wellness, career projection and your relationships you’ll be unstoppable. This course contains four workshops; mental toughness; managing conflict; the art of influence and personal effectiveness. Lead by the Australasian Leadership Institute, if you are not completely blown away by the benefits of this programme after the first session, let the team know and you will receive a full refund. What have you got to lose? For more information, go to: www.australiasianleadershipinstitute.com

Would you like a sales person that works 24/7, WHO doesn’t take extended coffee breaks and won’t use Facebook? Do you have a modern, easy to use website that is mobile-responsive – starting from $997+GST

gary@fatweb.co.nz | 0800 444 090 | www.fatweb.co.nz 8 | December 2017/January 2018 www.aucklandtoday.net.nz

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Management | Your team

Five ways to improve employee morale Motivation cannot be imposed from outside, like a rule! It comes from inside and, as such, to raise motivation levels among employees, the workplace needs to offer something that connects to the personal needs of individuals. This simple reality is surprisingly poorly understood by many organisations, which often tackle the problem of poor engagement and motivation levels by looking in the wrong places. Low motivation levels have become more acute, with the latest studies on employee engagement indicating that millennial employees are more demanding than ever when it comes to expectations of the workplace. When the problem goes unaddressed and unsolved, it can spread quickly and become ‘toxic’, leading to poor workplace culture, employee ‘drain’, and poor overall performance. So how do you start turning it around? Where should you be looking if you start to notice a general lack of zip, positivity, and energy in your organisation? HR expert Ush Dhanek shares her top ideas.

1. Offer hope for the future People are naturally forward-looking. Unless they can see what’s coming and feel positive about it, they will look for alternatives. Are they treading water with nowhere to go? Have you shared: • The vision of your organisation • How each employee fits into this vision

• How their present role contributes to the success • How future roles may help them reach their personal goals? If you have answered no to any or all of these, how can you expect motivation levels to be high? You are ignoring one of the basic human needs of employees: to have hope for the future. Providing opportunities and a career path will motivate people to develop with you, fulfil their potential, and bring positive sentiment and greater loyalty to the organisation. Ignore it and they may drag others down and soon disappear.

2. Listen to and act on feedback People also need a voice and to feel that their needs and concerns are being listened to. They need some empathy from their leaders. If you presently sit down once a year with employees and conduct a performance review, you are probably not meeting their need to be listened to. Regular, continuous feedback that is seen to be acted upon is the way to go. Remaining responsive to the needs of employees may even help improve customer relationships: nobody knows what your customers are thinking better than the people who deal with them every day!

Most people remember their best times at work as being part of a great team. We like to work with people we are connected to, perform well alongside, are successful with, and have fun with.

The reverse of this scenario is cliques, unhealthy competition, divisions, and silos within organisations, creating a general negative attitude where people come in, do their job, and go home (where they can be who they really are). Building a positive team-based culture will not only create more positivity in the workplace – it will flow out of the organisation to customers.

5. Improve mentorship and coaching

3. Recognise and incentivise regularly People value feeling important, meeting challenges, and being successful. Think of a relationship where you felt you were taken for granted - how long did that last? Unless you have a workplace culture where success is recognised and rewarded, it’s likely to be accompanied by low motivation levels. Often we find the opposite of positivity and achievement; people are in fear of losing their jobs and avoid making mistakes, which creates a negative undercurrent of energy. Whether it’s face-to-face, in monthly newsletters, or by email, a little recognition and praise goes a long way.

4. Build an engaged team culture Most people remember their best times at work as being part of a great team. We like to work with people we are connected to, perform well alongside, are successful with, and have fun with.

CHANGE YOUR JOB CHANGE YOUR LIFE!

Some people, of course, work best on their own (and there are always suitable roles for these people), but nobody becomes completely asocial as soon as they step into the workplace. They don’t cease to have social needs.

Do you have managers managing processes or leaders leading people? The two approaches are very different. Leaders within engaged organisations looking to meet the needs of modern employees should see themselves more as mentors and coaches. They help their people develop as people, as well as employees. Unless you are investing time in developing employee relationships you will find that motivation and performance levels suffer. In conclusion None of the above five changes are possible without leaders who are able to connect with and actively engage employees. Beyond skills, experience, and qualifications, leaders need emotional intelligence to be able to lead people effectively; they need to understand people and what makes them ‘tick’ to be able to raise motivation levels. www.ushdhanak.com

PROUD

To be a finalist ONCE AGAIN in the last NetGuide Best Employment site category!

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www.aucklandtoday.net.nz December 2017/January 2018 | 9

Management | Strategies

Market shaping Companies need to shape, not predict, the market Instead of just gradually improving or creating new products and services, businesses now need to look at everything that impacts on what they make and how it is used – and shape that wider ecosystem.

“The old rules say you have to reactively adapt to the environment that you are part of. The new playbook says: seek to proactively adapt that environment to yourself, so it works better for you and others.”

Nearly always, this will involve collaborating with other firms and players - sometimes even with competitors.

- Suvi Nenonen

It’s called “market-shaping” or “market innovation”. New Zealand firms seem to have the fundamentals of what it takes to shape markets, but very few are doing it – which is likely resulting in many lost opportunities and product failures.

University of Auckland researchers, Associate Professor Suvi Nenonen and Professor Kaj Storback

These are some of the conventional-wisdombusting conclusions reached by University of Auckland researchers, associate professor Suvi Nenonen and professor Kaj Storbacka, from their three-year research project into market innovation. “There was a quote from Mahatma Gandhi that we heard more than once from managers of entrepreneur-driven companies: ‘Be the change that you wish to see in the world’,” says Dr Nenonen, who is the director of the Graduate School of Management at the Business School. “People are beginning to realise that, with the pace of change and digital disruption, you can no longer predict the market - but you can innovate and shape it. “You can reconfigure the playing field. The old rules say you have to reactively adapt to the environment that you are part of. The new playbook says: seek to proactively adapt that environment to yourself, so it works better for you and others.”

from selling to leasing machinery means that customers need less capital to acquire the machinery, which makes the market bigger. Take Apple’s iPhone. It was not the first smartphone, but it was the one that popularised the device, making new customers out of people who had never thought about owning one before. One key to its success was identifying the bottleneck of continuously coming up with enticing new apps – what actually makes the smartphone smart. So, Apple created the App Store, outsourcing this role to app developers and focussing on developing the iPhone hardware and operating system. “Market innovation is not simply a matter of ‘build it and they will come’,” Dr Nenonen says. “Rarely, if ever, will a new technology be so radical and compelling that it spontaneously calls into being a market.

Market innovation means deliberately shaping existing markets or creating whole new ones. It often involves tech innovations, but not necessarily.

“Just like the car needed roads and the iPad needed wireless technology, innovations generally need certain conditions to make them viable. These conditions often involve a whole lot of different players, from suppliers and partners to support infrastructures and regulators.

It is about identifying the bottlenecks in the wider system – points where the need for a particular resource holds everything up - and fixing them. For instance, switching your business model

“To make a new market, it’s not enough to create a ‘minimum viable product’; firms now need to identify the ‘minimum viable system’ their product needs.”

Questions for firms wanting to innovate: • What is the “system” that has to be there for my customer to reap maximum benefit from my product or service • Are there some bottlenecks in that system that limit value creation – either to my customer or our other stakeholders • Who could I partner with to eliminate these bottlenecks • How will I make sure that everyone in my “minimum viable system” benefits from this change • Am I prepared to change my market shaping plan as I learn as I go • Am I willing to continue market shaping for a longer period of time (usually market-level change takes years – and it definitely won’t happen in the next financial quarter)?

Dr Nenonen and professor Storbacka received a Marsden Grant for their project “Is New Zealand betting on the wrong horse in the international innovation race? The importance of market innovations for small open economies”.

They looked at 21 companies from New Zealand, Finland (their birth country), Singapore and Sweden that had a marketshaping innovation, and drilled down into the capabilities and activities which had allowed them to change the rules of the game. Half of the market-shapers they analysed were SMEs, the other half larger companies. “Our call to shape markets represents a 180 degree turn for those with a traditional business education,” says professor Storbacka. “It requires a profound shift in mind-set about how the market works and therefore how to best grow your business. That shift is from fighting for a bigger market share, or piece of the pie (zero-sum game), to baking a bigger pie for everyone (positive-sum game) via systemic innovation.” “Entrepreneurs may intuitively practice some of the marketing-shaping capabilities and activities we identified, but that comes from their personal vision or hunch, not a deeper understanding and systematic approach,” Dr Nenonen says. There is still a place for traditional innovation, they say, but firms need to recognise when to use each approach. “Our findings raise the question: why are New Zealand firms not realising their potential to shape and innovate markets? Many new products fail – we believe this is because many managers are stuck in the traditional, narrow view of markets that does not allow for market-shaping.”

Does your website make you money or cost you money? If your website doesn’t appear on the first 2 pages when people Google your industry, you are probably missing out on new business. Call us now so we can show you how we can help!

gary@fatweb.co.nz | 0800 444 090 | www.fatweb.co.nz 10 | December 2017/January 2018 www.aucklandtoday.net.nz

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Management | Start-ups

Seven keys to start-up success Owning your business is so exciting, you have the opportunity to make your own path, embrace your creative freedom and build something uniquely yours. Statistics say that up to 90 percent of businesses fail, but you can dramatically improve those odds by following the right steps and paying attention to the details that others overlook. Peace Mitchell, co-founder of The Women’s Business School, gives her top tips to get a business off to the best possible start.

1. Plan for success Businesses that have a business plan, that they refer to regularly, are estimated to be around twice as likely to be successful as those who don’t. Investing time in creating a plan for your business gives you a clear roadmap of the action to take and the goals to reach each year.

Peace Mitchell is a keynote speaker, author and CEO and co-founder of The Women’s Business School. www.thewomensbusinessschool.com

They don’t understand that identifying who their ‘ideal’ customer is and planning their strategy Your business plan doesn’t have to be long and marketing messages around connecting and complex to be effective; in fact, a simple with them is the key to making more sales, one-page outline that you keep on your wall is more valuable than a 200-page document in your building a tribe of loyal customers and creating a successful and profitable business. bottom drawer. Your business plan can help to give you more clarity, better direction and really get your business ideas off the ground.

2. Harness the power of your numbers Not knowing what your numbers are doing is like driving a car blindfolded. How can you stay on the road, let alone reach your destination? To know if your business is successful or not, you really need to understand what your numbers are telling you. Are you making a profit? Are you making a loss? Where are you losing money? Which products or services are making you the most money? Which products or services are making the least money? Having an understanding of your finances allows you to know where the potential for growth is and where changes should be made to improve the business.

3. Understand your customers So many new businesses owners want their business to be something for everyone, men, women, and children.

4. Invest in yourself They say that ‘knowledge is power’ and it’s so true when it comes to business; things are always changing, new competitors can come along, suppliers can go out of business and prices on your overheads can go up dramatically. When this happens it’s important to be one step ahead of the game and the best way to do that is by investing in yourself. There are so many great books, podcasts, articles, online courses, conferences, workshops and events where you can learn more about every aspect of business.

"Having an understanding of your finances allows you to know where the potential for growth is and where changes should be made to improve the business." - Peace Mitchell

Make learning part of your daily routine and always be on the lookout for opportunities to learn new things.

Spend as little as possible and find clever ways to do things without spending money wherever you can.

5. Keep your cash

6. Surround yourself with good people

It’s easy to get carried away with spending money in the early days of business in the belief that you can easily make it back once sales come rolling in. The reality is that for many small business owners it can take months to start making any money, let alone a profit, so it’s best to be conservative when deciding where to spend your money in the start-up.

There will be people who are excited for you and will support you in the early days of your business, but unfortunately there will probably also be those who doubt your ability, think it’s a bad idea and tell you that you’re crazy to even be contemplating it.

Their comments are more of a reflection of who they are and their fear around trying something different than your actual ability or chance of success. It can be disheartening when people are negative about something that you’re so passionate about, especially when its coming from someone you love and trust. Instead, try to surround yourself with people who do support you and are genuinely excited for you. If you don’t have any friends or family who are entrepreneurs or small business owners, start attending networking events or joining online communities, these are great places to make like-minded friends and build a support network around you of people who you can ask for help and advice.

7. Be flexible Your eventual business will almost certainly be very different from your first idea. This is another reason not to overcapitalise in the early days, because businesses often evolve and grow so much in the first 12 months as you observe, measure, listen and adapt to what the market wants, rather than what you initially ‘think’ the market wants. It’s important that you are open to allowing space for creative possibilities and different ways of doing things rather than sticking to a rigid original plan.

CAN YOU SELL? DO YOU HUNT FOR PROSPECTS? IF SO WE NEED YOU, NOW!

We are one of the largest privately owned publishing companies in New Zealand with offices in Auckland and Christchurch, and due to expansion we need 2 dynamic sales people in Auckland.

Academy Group produces a wide range of products including business magazines, niche market magazines, corporate and education sector diaries, wall planners plus various other print based products. This is your opportunity to join a business that has vast experience in the publishing sector and has achieved success in the marketplace since 1980.

• Your work ethic and discipline is essential • Honesty is a must - humour appreciated • You will need a good understanding of business and be able to talk to everyone from trades people to CEOs • You MUST be oozing enthusiasm! • Experience preferred, but not necessary as initial and on-going training and support provided • Various remuneration packages available-made up of retainer plus commission, plus monthly bonuses, flexible hours and subsidised health insurance for you and your family.

Various remuneration packages are available comprising of retainer plus commission and bonuses.

Part of the

Contact: Warren Wilks on: (09) 927 7635 or email warren@academygroup.co.nz | www.magazinestoday.co.nz www.aucklandtoday.net.nz

December 2017/January 2018 | 11

Management | Social responsibility

Paying it forward By Natalia Rietveld

The difference lies in their means of making change. Charitable organisations rely on donations and fundraising to continue their work in the community, a social enterprise has the ability to function as any business would, by selling goods or services.

The Akina Foundation believes supporting this sector will deliver, “Improved social, environmental and economic outcomes; increased innovation in community and public service provision; creation of jobs and training opportunities, especially for young people; communities developing their own solutions, leading to resilient local economies; greater engagement between the business and community sectors; government and philanthropic bodies having greater flexibility to target spending and encourage more private capital into areas where there is a need for new solutions.”

Created with the vision that something needs to change garners a greater sense of awareness throughout the community. The spotlight it is placing on social issues faced within our society creates interface between social ventures and corporate ventures.

Building communities

“We have a lot of big corporates that are partnering with us now. For example, the Air New Zealand’s of the world. And in a year, they have given 20,000 lunches, as an organisation, and that’s something they can go back to their

Social enterprise is not replacing the typical business model - it does however lend the opportunity for any business to get involved and project the social mission.

NZ RECRUIT IS DESIGNED TO PROVIDE YOUR COMPANY WITH ALL ITS RECRUITMENT SOLUTIONS.

The Department of Internal Affairs said in a 2014 statement that “Social enterprises can support a range of government goals including the development of a productive and competitive economy”. They invite innovation and connectedness and have brought with them a realisation that we perhaps have a lot more control than we realise

Developing extensive knowledge during years of recruitment and sales, both in the UK and New Zealand, we wanted to bring this platform and provide a service to help and develop your recruitment needs.

contacted accordingly. Communication is key. We can help write your advert, screen and prepare for interviews. What takes your time and puts pressure on you; we can help manage. Building longterm working relationships is essential to us both, understanding your business and your recruitment needs.

NZ Recruit is offering services to help reach and fill your current vacancies by advertising your current jobs on Seek , Trademe and Myjobspace, also by expanding your reach through social media. Not only can NZ Recruit offer advertising services, we will ensure applicants are

We understand that sometimes you need an extra pair of hands to help for a few days or a few weeks; not a problem, we can provide both short and long term solutions to help your company during those busier times.

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D YO U R O N

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OUR GOAL IS TO PROVIDE A SERVICE THAT HELPS YOUR BUSINESS WITH RECRUITMENT AND TAKES THE PRESSURE OFF YOU.

12 | December 2017/January 2018 www.aucklandtoday.net.nz

“When you’ve got this big social mission, people are incredibly generous, and they do come on board.

Social enterprises are changing the face of business; they play a pivotal role in enabling communities to take tackling social issues into their own hands.

“

In a recent interview with The Spinoff, Eat My Lunch founder Lisa King stated that Eat My Lunch, a social enterprise helping to fill the tummies of Kiwi kids in need, has a lot of large businesses jumping on board.

staff, to their board and to their consumers and customers, and say, ‘this is what we are doing.’ It doesn’t cost them anymore … but there’s a story behind that and they’re actually doing good at the same time.”

This is a common misconception. The two do hold mutual ground in the fact that they strive to make a positive difference and serve to complete a social mission.

Social enterprise creates positive change whilst being self-sustaining using commercial means.

Not a charity

This is driven largely by a generational shift and a will for change – it’s hard to look past the recent election results as an example of this.

Whichever way you have stumbled upon the term, it’s clear to see that social enterprises are on the rise, in order to understand the appeal behind starting a social enterprise it’s important we clear up some of the confusion.

Broadly speaking, their profits are then used to pay it forward, tackling a specific social or environmental issue.

No doubt you’ve heard the words ‘social enterprise’ thrown around quite a lot lately. Perhaps it’s due to the recent Social Enterprise World Forum in Christchurch which has stirred up the conversation, or perhaps it’s due to our Kiwi ingenuity creating social enterprises all over the place, or maybe it’s a mixture of the two.

CY PAC

Management | Working life

Balancing acts How to run a business and manage a family Juggling running a business and a family can put parents under a lot of pressure, especially during the school holidays, but there are ways to make life easier. While the kids enjoy a well-deserved break, many parents find it difficult to timetable children into busy work schedules – and this is particularly true for parents who operate their own small to medium sized businesses.

the “flexibility to do what they want”, such as spending time with family, travelling or pursuing other activities. In contrast, only 11 percent define business success as making a good profit.

“The flexibility of running your own business means you can work around your kids, and as mothers, Victoria and I totally understand the pains associated with having children and working full-time.”

MYOB general manager and mother of two, Carolyn Luey, says being a parent who works full time motivates you to be better organised at the office and at home.

MYOB also asked kiwi SMEs how many hours they work a week, and the data shows while majority (43 percent) work between 30 and 50 hours, a third (32 percent) work less than 30. Of that third, 9 percent work less than 10 hours.

The recruitment expert says she has seen parent job hunters place more worth on flexible working hours than on high paying salaries. “For parents, flexibility is worth more than money any day of the week. And the discretionary effort parent employees give back to managers for that type of understanding is worth a lot of money.”

1. Accept that not everything will be perfect, and acknowledge that things will not always go to plan.

She warns other parentpreneurs not to get caught in a busy schedule, because eventually the energy runs out.

5. Utilise the internet and the benefits that come with modern technology.

“Let’s not sugar coat it – I know first-hand that juggling young children and a full-time career is hard. But, it is also extremely rewarding. And I firmly believe there is nothing wrong with wanting the best of both worlds.” She says “parentpreneurs” or business owners with children, tend to have a different opinion of what success looks like. “Business operators who are parents not only strive for the financial freedom that comes with a good income, but they want the ability and flexibility to spend time with their families.” MYOB’s recent Business Monitor Survey of 1,013 SME operators across New Zealand reveals 36 percent define business success as

Emily Richards, also a mother of two, and director of Dunedin based recruitment agency Human Connections Group, says while challenging, being a parent and running a business go hand in hand if you have the right mindset. “It is all about understanding the needs of your children and the needs of your business, and then being able to prioritise your time effectively. And there’s not much time to slack off or do a bad job. I have two little people who rely on me to earn the money needed to give them a good life,” Emily says.

“We need to be careful not to adopt the ‘running parent syndrome’, where we put all the responsibility of raising our children and all the responsibility of running a business onto one plate – because it never stops. You can find yourself going on like that forever, and you are never able to switch off and give yourself a break.

5 TOP TIPS Carolyn Luey’s five keys for parentpreneurs to maintain a work-life balance, and to ensure for a smooth school holiday period:

2. Be prepared and organised – it will save you time and money. 3. Leave work at work. 4. Communicate.

“It’s also really important to remember that it’s not the end of the world if you miss an important meeting because of your child. Never be embarrassed that you’re a busy parent. You’re not making up excuses, you’re asking for understanding and empathy – and a majority of people are decent enough to give you that.

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December 2017/January 2018 | 13

Management | Tactics

How to get the best out of your business travel We’ve all heard travel horror stories - missed flights, endless queues and frustrating helpdesk calls, all of which cost businesses time and money.

"Remember, this is our day job and we do nothing else! We also get to know you as a client and your preferences, making the travel experience seamless.”

Grant Avis, general manager of Gilpin Travel talks about the business benefits of engaging a corporate travel agency.

“Our client advised us and we got in touch with the airline and were able to get them out the next day. They arrived to find their next flight also delayed, which would cause them to miss their next connection. We again contacted the airline and had them booked on a new flight with airline staff to meet them at the door on arrival to provide a VIP escort through baggage claim, transit and onto the new flight. All arrived home safe and sound.”

Although booking online has become the norm, it’s not necessarily the best option for all types of business travel. “For example, booking long-haul direct on airline websites is not only risky, it’s false economy – any traveller knows all about helplines when things go wrong,” Grant says.

Grant shares an example where Gilpin added value; “A family of five with connections to a valued Gilpin client, were travelling from Jamaica to attend a funeral in NZ and were not able to board a flight, being told they’d have to wait four days.

When valued staff are travelling, organisations want them focused on business, not travel issues. When problems arise, they need to be fixed quickly and that’s where a corporate travel agency adds value.

Tips for engaging a corporate travel agency:

“We’ve had clients who have booked online for long-haul flights and then come to us when there have been issues around visa’s, flight connections, weather disruptions and global events. One of the key benefits of a corporate travel agency is the seven-day 24-hour service.”

• If you put your corporate travel out to tender, do your homework first and only invite agencies that have a good cultural fit with your business – after all, the service that your consultant will provide is largely based around relationships, trust and integrity

In terms of what size businesses benefit from a corporate travel agency, Grant advises; “If you are an SME, it’s often better to book domestic/short haul online because there is a cost for both parties to set up a personalised online booking tool - but use us for the difficult stuff. “Long haul travel is different and using a corporate travel agent can add real and tangible benefits. “If you’re not using one, you’re wasting time and money.

• Ask for a testimonial from an existing customer • Take time to meet your consultant and/or business owner

• Travel is dynamic – if you find a good travel provider stick with them. In the future, Grant predicts there will be more consolidation of travel companies and travellers will do everything on their mobile phones. “Travel technology for both the client and agency will continue to change and grow so travel management companies must be willing to embrace this in order to be successful. Good service will never die!”

Grant Avis is the general manager of Gilpin Travel, which specialises in corporate and business travel management, events, conferences, incentives and group travel. Grant recently won Best Corporate Travel Agency Manager in the 2017 New Zealand Travel Industry Awards. For more information contact: grant@ gilpin.co.nz or visit www.gilpin.co.nz.

great examples of emotional intelligence in the workplace

By Ush Dhanek

I talk a lot about the need to make workplaces more ‘emotionally intelligent’. Of course, by that I mean having more emotionally intelligent people on your books. But how do you assess where you stand right now? Should you be doing more? It helps to understand how emotional intelligence manifests itself in the workplace. How do you recognise EQ? Here are a few examples that you can start keeping an eye out for immediately in your office.

1. An upset employee finds a compassionate ear

2. People listen to each other in meetings Ever been in a meeting when it seems like everyone is talking over each other, trying to get the loudest or last word? This is not only a sign of egos taking over and a lack of respect for others; these are also tell-tale signs of a lack of emotional intelligence. When people are allowed to speak, and others listen, without constant interruptions, it’s a good sign of EQ at play. It shows a mutual respect between parties and is more likely to lead to a constructive conclusion in meetings.

3. People express themselves openly

A workplace where people feel confident in speaking their minds, exchanging views, and Almost all employees will get upset, have bad expressing their emotions is also demonstrating moods, argue, and just have bad days. How you emotional intelligence. Conversely, where deal with this says a lot about your EQ. emotions, thoughts, and opinions remain Do you pretend it’s not happening or, worse still, bottled up, it can become a ticking time-bomb. criticise it and tell them to snap out of it? As long as exchanges are always in a respectful Compassion and understanding is a sure sign of manner, emotionally intelligent people do not get upset when opinions don’t match their own; emotional intelligence in practice. Being aware of, and responding to, other people’s emotional they expect diversity and celebrate it. And they states shows an understanding that all humans are comfortable in people expressing how they feel because they don’t expect people to behave experience strong emotions and says that a like robots at work. person’s feelings matter. 14 | December 2017/January 2018 www.aucklandtoday.net.nz

4. Most change initiatives work Change is an inevitable part of the workplace. How change is managed and responded to will say a lot about the leadership and their relationships with employees. Where change is constantly resisted, it may indicate poor management of the initiatives, with a lack of understanding of their effects on people. If new initiatives are regularly introduced successfully, it’s a good sign that emotional intelligence has gone into the planning, introduction, and response to the changes.

5. Flexibility Flexibility is a key word in organisations today. Building flexibility into the way people work can be the difference between retaining the best talent and it drifting out the door. Emotionally intelligent leaders understand the changing demands of others and are prepared to work with them, rather than trying to impose strict restrictions on how people go about their work. They don’t expect everyone to work the hours that they do, hold the same priorities, or live by exactly the same values.

6. People have the freedom to be creative The creative impulse is a strong one; try to cage it and it will find a way to break free.

Depending on the nature of your organisation, a high value may or may not be placed on creativity, but creative people will always deem it important, regardless. Ideally, you have a good match of creative people and an innovative organisation. In this case, people are allowed the time, space, and freedom to be creative and to march to their own beat to achieve it.

7. People meet out of work time Whether it’s colleagues having a chat over the water-cooler, having lunch together, or catching the train in to work together, these are all signs of social behaviour. It’s usually accompanied by people having fun and enjoying each other’s company – which helps to keep stress out of the equation. People forming close bonds like this should be encouraged as another important element of an emotionally intelligent workplace. www.ushdhanak.com

Lifestyles | Items of desire

Lifestyles

By Lydia Truesdale

1. Freedom Furniture Bell Basket

Ceiling Pendant

The timber tone of the sculptural structure ensures that this piece is a warming addition to a range of interior schemes. Furthermore, the aerated design allows for a trajectory of light like no other that creates subtle patterning on surrounding walls and pays tribute to the longer daylight hours that summer brings.

RRP $159 www.freedomfurniture.co.nz

2. What do you meme? Game for adults The new adult party game everyone’s talking about, brought to you by the Fuckjerry team. The rules are simple: Compete to create the funniest meme by pairing caption cards with the photo card in play where a rotating judge picks the best combination each round. Comes with 300 cards total (255 caption cards and 45 photo cards). RRP: US$59.98 www.whatdoyoumeme.com

3. Vinyl Wall Clock The NeXtime Vinyl Tap Wall Clock (43cm) is the perfect practical yet personality-drenched wall accessory. The eye-catching colour combination of red and black not only complements many colour palettes but transcends tonal trends making it a timeless piece for your home.

RRP $59.95 www.gustoandgrace.co.nz

4. Unique artwork Visit nowhere else but The Iconic for strikingly unique artwork at ordinary pricing. Currently available is the Lenica offset artwork by artist Jan Lenica, Ubu Roi, (RRP $249) measuring 58x41cm in very good condition (year unknown). Another iconic piece is a 1950 offset Uncle Tom Cigarette poster measuring 169x119cm (RRP $595).

RRP $249 & $595 www.iconic.co.nz

5. Oteki Arizona Towel One hundred percent Turkish cotton in reversible natural and charcoal grey, these enzyme-washed, flat woven towels by Knotty are great on the beach or in the home as a bed or sofa throw. These towels can be machine washed on a gentle cycle and air-dry in no time, making them eco-friendly as well as fashion forward. RRP $119.00 www.letliv.co.nz

www.aucklandtoday.net.nz December 2017/January 2018 | 15

Management | Cover story

DRIVING THE DIGITAL REVOLUTION By Lydia Truesdale

Global tech giant Cisco has built its culture around giving. So when Mark Cathro, creator of Auckland-based emergency services charity fundraising event series, Rescue Run, approached Cisco’s New Zealand country manager, Dave Wilson, about sponsoring the event, it was a natural coming together of two likeminded visionaries.

16 | December 2017/January 2018 www.aucklandtoday.net.nz

Management | Cover story and New Zealand because of opportunities in training and retraining.

but what really stood out with the Rescue Run and their team was sustainable giving.

“Training and retraining is so important around digital literacy, especially for those well into their careers that have the skills the younger ones don’t have – if we retrain them it’s easy to step into these new careers.”

“There’s so much need in the world – you could give all your money away and still not really make a difference, so what we’re looking at is sustainable giving,” he says.

This is something Cisco identifies as part of its core social responsibilities. Its Network Academy creates content to gift to community colleges, schools, prisons etcetera to drive digital literacy, making people more aware and giving them a jump start in the world they will be living in.

To sum Cisco up fleetingly is the antithesis of its nature, but simply put, Cisco created the technology that enabled the internet and constructed the digital world we live in today. Founded in San Francisco in 1984, with headquarters now situated in the innovation mecca of the world, Silicon Valley, Cisco is a world leader in developing and manufacturing networking hardware, telecommunications equipment, high-end technology solutions, services and products. It is the largest networking company in the world and specialises in niche tech markets including the Internet of Things (IoT), domain security and energy management. Its products are predominantly all open innovations (open APIs) enabling companies to build, develop and customise their products, which enables the internet throughout the world and the ability to launch products which create scale and visibility.

Another key priority for Cisco is creating, adding and maintaining value in the countries they set up in, which brings us to how and why this mega tech company makes the perfect partner for the Rescue Run. “We may live in a digital world and have a digital mind, but we have an analogue heart,” Dave says. “It’s good that we’re doing our best in the digital world and securing it at the same time, but it’s also important to us to make a difference in the places we live, work and play.” For Cisco it’s through corporate social responsibility – not only through the advancement of technologies themselves, but also through improving digital literacy. Some say we are experiencing the fourth industrial revolution, moving from the ‘Age of Information’ to the ‘Age of Consciousness’.

Dave believes we need to spend less time Cisco has over 400 New Zealand-based partners, scaremongering and more focused on the opportunities and upsides of this new life: a lot of whom established themselves and grew Things being automated and digitised enable from their relationship with Cisco. the freedom we’re searching for to spend New Zealand is in a really good place digitally, more time with family and friends and exploring with lots of innovative local talent and start-ups, other things. and lots of big venture capital firms watching and One thing is for certain: If you are complacent investing in these. Some are even calling us the about digital literacy, you’ll find yourself falling Silicon of the South. further out of touch with the modern world. “We’re very proud of where we’ve come from and As Dave points out, digitalism is becoming what we’ve done,” Cisco’s Dave Wilson says. increasingly incorporated into the real world “We’re an innovative and creative company that and just because you aren’t employed in invests a huge amount in terms of innovation, STEM (Science, Technology, Engineering and research and development, creativity and Maths) doesn’t mean you will be exempt from acquisitions.” technology’s grasp. If celebrating their two hundred and first We now live in a world of zeros and ones and acquisition doesn’t speak volumes enough of their commitment to investment in innovation, or it’s going to be just as important for people in their $6 billion plus annual spend in research and the arts to have digital literacy. development, having $2 billion currently invested “Will jobs change? One hundred percent they in the global market in break through companies will, but they always have over the years certainly does. through all the past revolutions and evolutions,” Dave says. The internet has become so central to human existence that in 2008 the UN declared it a fundamental human right.

For those comfortably established in their typically manual or analogue careers, fear not: Dave is a walking, talking example that people can not only be educated, but they can also be re-educated.

Cisco is now focused on the second generation of the internet: The Internet of Things (IoT), and sees its role in that, as well as its evolution as a company, as critical to enabling it - and among its He “tripped and fell” into IT after leaving key priorities is how to secure everything. high school at 16 to complete his builders apprenticeship. Growing up; his school There are currently more devices connected to never had a computer, his home never had a the internet than there are people in the word, computer, and he even remembers sitting down and the prediction is that by 2020 there will be in his first computer course and writing, ‘This is more than 50 billion devices connected, a a mouse and this is a keypad’. forecast from which the New Zealand business landscape is not exempt. Yet he’s enjoyed a long history in IT working “We see it as a duty of responsibility to ourselves and to everybody to make sure that it’s secure,” Dave says.

across multiple different business landscapes and experiencing multiple different cultures including Australia, the Netherlands, London

The programme is changing lives – it has trained 2887 people in the Pacific Islands in the last 12 months, and recently Dave met a young man from Sao Paulo who went through the digital literacy programme in Brazil and is now living and working in New Zealand. Cisco’s sponsorship of the Rescue Run is yet another admirable, archetypal example of how the company is making a difference in the real world, this time here in New Zealand; how it is giving back to the communities and the culture that surrounds us to uphold its commitment to maintain and add value in the countries it exists in.

“We’re an innovative and creative company that invests a huge amount in terms of innovation, research and development, creativity and acquisitions.” - Dave Wilson

The Rescue Run Being geographically small and remote in nature, New Zealand’s portfolio of emergency services is largely comprised of not for profit charities that rely on funding to do their part in saving lives. In case you’re wondering just how much it costs New Zealand’s emergency services to save a life, the answer is approximately $5,000. The Rescue Run is the brain child of Mark Cathro who, learning through a personal experience just how important emergency services are, found himself in a unique position to help raise awareness and make a difference through fundraising. This support is critical, especially given the generally adventurous, thrill-seeking nature of Kiwis and the max exodus to the outdoors that occurs in New Zealand in summer. The Rescue Run is an evolving event around how to continue to give back and address and tackle some of the big issues in New Zealand; and Dave is proud to say that New Zealand has among the highest per capita givers in the world when it comes to donating money.

“We’re out there trying to make a difference in the digital world and evolve it, and Recue Run is out there trying to bring awareness and make sure we’re prepared for real world events.” Mark says his goal and that of the Rescue Run is to educate the community on the value of fitness, health and wellbeing; empowering New Zealanders with the knowledge and understanding of what to do in an emergency situation and how to react in the event of a natural disaster. “Most of all, we pledge to collaborate with and support the emergency service professionals across this wonderful and generous country, so that they can continue to save lives,” Mark says. In a world fixated on the automation of tasks – which is seen by some to embolden a less physically proactive culture – the Rescue Run is welcome encouragement to remain in fine fettle, even if only to be able to experience the wonders the digital world continues to deliver. In 2016, the inaugural Rescue Run took place and was considered a raging success. Forty two teams entered, making a total of 252 competitors ranging in age from their 20s up to their 50s. Over $185k was raised which equated to 37 lives saved. Mark and Dave are understandably extraordinarily proud to see the Rescue Run return in 2018 and it’s set to be even bigger and better, with multiple service charities now involved and a target of attracting 100 teams and raising $500k. The 2018 course is extreme on a scale never seen before: competitors will be timed across a 15-kilometre-long, high intensity obstacle course where points will be awarded for a variety of team challenges that each simulate real-world rescue scenarios. The challenges, which include patient rescue, a flood zone, a mudslide, a car pile-up, an earthquake zone, and a team challenge, have been designed by disaster relief and emergency professionals from Civil Defence, Land Search and Rescue Auckland, St John, Surf Life Saving Northern Region, Coastguard Northern Region, Auckland Fire & Emergency Service and others; so competitors are in for an authentic education. Dave competed in the inaugural Rescue Run and says it was an experience he’ll relish forever. “Participating in the event I not only had fun completing the activates with peers and partners to raise money and give back, but I myself now feel confident that I would know what to do to in certain rescue scenarios; increasing the chance of me saving the lives of my fellow citizens,” Dave says. “Rescue can be associated to so many things and this year we’re incorporating a focus on youth, because New Zealand has one of the highest rates of youth suicide in comparison with the rest of the world. “They are the generation that are going to be picking up the mantle of these things so it’s important to involve them.”

Aware of Cisco’s influence in social impact, when Mark Cathro approached Dave to discuss sponsorship of the event, it was a comfortable coming together for a good cause and the backing Mark needed to make the event possible.

The Rescue Run is open to all businesses, charities and community groups not only nationwide but internationally as well, so on the advice of Dave, “Grab five mates, get fit and start fundraising for a good cause”.

Dave acknowledges there are so many people and charities in need of and asking for money,

For more information on the Rescue Run and to register a team, visit www.rescuerun.org.nz. AT

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he inaugural Rescue Run took place on November 19th, 2016 in Woodhill Forest with 42 teams of six navigating their way over a five hour, 15km obstacle course, through a series of search and rescue team challenges and simulated disaster zones. The course was designed by disaster relief and emergency services experts, including Auckland’s very own Civil Defence Emergency Management team. The course included an earth-quake & flood zone, a massive mudslide, firestorm challenge and motorway car pile-up! Rescue Run 2016 raised $185,291.92... and funded 37 life-saving missions with the Auckland Rescue Helicopter. Rescue Run 2018 is set for

SATURDAY 12 MAY and registrations are now open - but entries are limited, so don’t wait too long to get your team (6 people, including 2 females) together. We have expanded the event to include FIVE essential life saving charities - St John, Land Search and Rescue, Coastguard, Surf Life Saving and North West Auckland (Volun-teer) Fire & Emergency Service. All will be there on event day to help bring this event to life and test those brave enough to take up the challenge. The course is redesigned to include new challenges at every turn, epic twists for each team. The average person can walk 15km in 3 hours - so harden up!!

Don’t miss out on this amazing

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educational, physical and mental, team building, LIFE SAVING ‘Rescue Adventure Challenge Experience’. Early bird special is NOW until 31st January 2017. Be in to WIN a Cisco SparkBoard and Meraki prize pack. Enter online: www.rescuerun.org.nz. Promo Code: RREBS. Proudly sponsored by Cisco. In association with Civil Defence, Auckland Emergency Management & Auckland Council. LAND, SEA & AIR - we’ve got you covered! Follow us on Facebook & Insta-gram @nzrescuerun #100LIVES #nzrescuerun

e all suffer loss or tragedy, and the Rescue Run event director is no different. Six years ago Mark Cathro lost his mother. She collapsed after having trouble breathing and in that instance the St Johns ambulance took 45 minutes to arrive. It had to go from Cambridge via Waikato Hospital to drop off another patient. Supply in demand and demand was high. Then onto Te Awamutu, and finally to his mother. She pulled through, but a few months later, during an operation, she wasn’t so lucky.

thing off his own back. After a couple of false starts the Rescue Run was finally born. The 2016 inaugural event was a smashing success - raising over $185,000 - the equivalent of saving 37 lives (37 chopper missions)! We look forward to helping even more charities this year, and for the years to come. Every integral charity involved in the Rescue Run saves lives in a unique way. We are raising funds for St John, Surf Life Saving Northern region, Land Search and Rescue, Fire & Emergency Service and the Coastguard (read more about each charity on their Mark was approached by a page).There’s something mate working at the Auckland amazing about helping Rescue Helicopter Trust, people; here’s your chance to asking if he could help them in get behind the people who their constant battle to raise do it every day. That’s why money. Mark had a personal we’re asking every team to experience of just how fundraise for the run - you important their service is and too can help save a life! was in a unique position to make a difference. Eight What are you waiting for? months later, he presented Check out the course and the Rescue Run concept, event information at offering to produce the whole www.rescuerun.org.nz.

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Making a difference in our communities’ time after time... Coastguard is the charity saving lives at sea, maintaining an infrastructure right around the coasts and on the major lakes of New Zealand to ensure we are there when Kiwis need us the most. Twenty-four hours a day, 365 days of the year, whether launching in one of the strategically located rescue vessels, taking to the skies in our search aircraft, or providing vital information and coordination from the Operations Centre, our volunteers will do everything they can to save a life. In addition to this we work hard to provide a range of safety information and services to help Kiwis get the best out of their time on the water safely. Our brave volunteers risk a lot to save the life of another. We can’t train them for this - their dedication to the cause comes from within. However, we can make sure that they have the right tools, the right equipment, and the very best skills to do the job - this is where your support is so important. The Numbers: 1,019 dedicated volunteers $1,011,000 to run our 28 rescue vessels each year $4,000 to train a new volunteer $1,100 to run each bar crossing education course 2,500km more of coastline in the northern region than the contiguous United States. A snapshot of the last 12 months: $1,570,000 given to units across the region 3,997 people bought home to safety 141,762 hours saving lives at sea 1,869 calls for help 16 people are alive this year because Coastguard was there when we were needed. By taking part in Rescue Run 2018, you will be raising essential funds for Coastguard and will become part of our life saving chain, bringing Kiwi’s safely home to their whānau each year.

St John Northern Region statistics 2016: 189,955 111 emergency calls for an ambulance 144,121 Emergency incidents attended 37,256 Other incidents attended 173,523 Patients treated and/or transported by ambulance officers All funds raised will go towards running the vital programmes St John delivers within the northern region. To give you an example of how funds raised could be utilised: $106 could help to purchase a thermometer used to monitor a patient’s temperature and level of sickness. $217 could help to purchase an oxygen regulator used to reduce pressure and deliver oxygen to patients struggling to breathe. An adult bag mask costs $447 and is used to oxygenate and ventilate patients in cardiac arrest or severe respiratory distress. An Advanced Life Support Drug Module costs $586 and contains various life-saving drugs which paramedics can administer when needed. A bone drill which provides intravenous access to patients for life saving fluids and medications when IV access isn’t an option, costs$1,150 A first response kit which is used by all ambulance officers and contains essential equipment for patient treatment costs $3,500. It costs $19,500 to fully stock an ambulance station with all the drugs and consumables it needs for one year. A first response vehicles costs $65,000. A fully equipped ambulance which is ready to go on the road, costs $225,000.

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Northern Region is the largest of the Surf Life Saving regions in New Zealand covering Auckland to the Far North, and as far south as Raglan. With 17 Clubs patrolling 26 beaches, we cover some of New Zealand’s busiest surf beaches. Our volunteer lifeguard army provides a vital rescue service to keep Kiwis and overseas visitors safe in, on and around our surf beaches. Without this service there would be many more drowning fatalities. New Zealand already has one of the highest preventable drowning rates amongst developed nations in the world. Your support would help us bring this statistic down. Lifeguards across the northern region in the 2016/17 season have: Spent 83,491 hours patrolling our beaches. Undertaken 652 rescues. Conducted 771 first aid treatments. Taken part in 155 searches. Completed 37,663 preventative actions ensuring the safety of almost 127,684 people. Surf Life Saving has some big projects that require significant funding over the next three years, including; A Digital Radio Upgrade for $250,000 - The regional radio network is to surf life savers what the 111 emergency telephone number is to the public and emergency services. Every single surf rescue and beach incident managed by surf life savers is coordinated and controlled via the regional radio network. It is the surf life savers’ lifeline to other emergency services, and provides surf lifeguards with a vital connection to back-up and safety when operating in treacherous, often isolated conditions. Upgrading ours club‘s emergency medical capability for $150,000 upgrading our clubs medical facilities to provide state of the art first response medical facilities.Volunteer Lifeguard Skill Development program for $150,000 over three years - Intermediate and Senior Lifeguard Schools training, building the capability of our lifeguard volunteers too. We couldn’t think of a better charity event to partner with. Rescue Run is not only raising funds for essential rescue services, the event itself is built around utilizing essential rescue skills to help save a life, to raise awareness of the rescue services that it supports.

The Auckland LandSAR volunteers are on call 24/7 to assist the lost, missing and injured in the greater Auckland region. Whether it be people missing in the bush, children or the elderly missing in urban areas, coastal searches or wherever we need to be, we provide highly trained and equipped people with expertise in outdoor first aid, tracking, search methods and communications to do whatever it takes, to try and save a life. Just last year: 43 people rescued. 245 LandSAR member deployments. Over 2400 hours spent searching. Your support in the 2018 Rescue Run will contribute directly to running our team. $425 buys a personal GPS navigation unit. $350 buys a water proof hi-vis jacket. $1295 buys a radio with real-time live GPS. $550 to train a team member in advanced first aid. We’d love your support in the 2018 Rescue Run, to help us to continue to provide the world class search and rescue response that Aucklanders need and deserve when they are lost, missing or injured..

The North West Auckland Fire & Emergency Service provides rescue, education, and support in one of New Zealand’s busiest recreational areas. With terrain including Woodhill’s large forest areas, Muriwai’s treacherous beaches and local rural & urban communities, our FENZ emergency services crews respond to a wide range of events, serving hundreds of thousands of residents and visitors each year. As well as emergencies, we also work with communities to reduce the incidence and impact of fires, road crashes, and beach related injuries through educational programmes and training. On any given day, we may provide medical first response to a motorcyclist at the bike park, fight through the dunes to reach a motor vehicle accident on the beach, put out a house fire, attend a farm rescue, and install smoke alarms and deliver fire prevention in a home.

www.aucklandtoday.net.nz

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Interview | Lan Pham

OUR INCONVENIENT TRUTH The business of water: A conversation about conservation By Lydia Truesdale

Name one thing you enjoy doing and I can guarantee it requires water. No matter your occupation, vocation, lifestyle necessities; everything depends on a clean supply of quality H2O and such a supply, contrary to popular belief, is not everlasting.

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Interview | Lan Pham “The New Zealand Emissions Trading Scheme has been proven internationally to be completely shonky – truly – based on phony Ukrainian carbon credits that have not been proven to have environmental outcomes,” Lan says. “That’s what our previous Government has been buying and using in our Kyoto Protocol commitments to say that we’re meeting our emissions targets. “It’s nonsensical. We have failed to recognise that if any economic activity is environmentally unsustainable, it’s already economically unsustainable, and we’re not creating our economies in ways that actually have a longer term vision. It’s a fallacy that we should make changes solely for the environment: “We should change because it makes good business sense – because it appeals to our customers. That is what true economic sustainability will look like because internationally, our customers want our clean, green products, they want safe food, it’s nothing radical it’s actually the fundamentals of providing for a stable, thriving economy.” It falls from the sky. It collects in pockets underground. Its runs off mountainsides into streams, rivers and lakes. But treating New Zealand’s fresh water as an abundant and endless resource is seeing it become abundantly damaged, and you don’t have to be a greenie to know that a sanitary supply of water is what keeps the country and within that, communities, alive. Water warrior and Councillor Lan Pham knows what impact letting our freshwater resources degrade further is having on our economies, and on the health of our people. She gets paid to protect our livelihood, the environment, and she paints a pretty bleak picture for future generations if we don’t get our act together. To describe Lan Pham as Wonder Woman 2.0 is not even a stretch. Her resume reads something like this: Freshwater ecologist, youngest Environment Canterbury councillor, director of not-for-profit Working Waters Trust, formidable campaigner for the protection and preservation of the environment; and she’s only just getting started. The Botanical Gardens seemed as fitting setting as any for our interview. Christchurch agreed, turning on a balmy spring day that acted as greater fortification as any to our conversation on conservation and its relationship with the economy. Despite being a native Wellingtonian, 31year old Lan Pham, (pronounced ‘Larn’ – it doesn’t rhyme with her surname though I’m sure she won’t mind if you remember it as though it does, if that will keep environmental conservation at the forefront of your mind), is probably more familiar with Canterbury’s freshwater resources than you and I. She (not so) secretly admits to identifying more with Te Waipounamu (the South Island) than Te Ika-a-Maui (the North Island). Lan completed a Bachelor of Science in Ecology through Massey University in Palmerston North before beginning her career with the Department of Conservation. Wanting to sink her teeth in further, beginning with a crusade to expand her practical experience, she moved south to Dunedin and completed her Masters in freshwater ecology. It was through this she learned just how much of a biodiversity hotspot Otago, Canterbury and down towards Southland is for native fish. In 2013, as a 27yo, post masters, Lan started the Working Waters Trust, which works

alongside private land owners in “not only enhancing but celebrating our country’s unique and fascinating freshwater critters and ecosystems”.

She says the best way people can make an impact – “and gosh they can make an impact”– is to engage with ECan’s long term plan and submit on the long term plan, which comes out for consultation in February 2018, because that WWT has funding from the Department sets out everything Environment Canterbury of Conservation, Rata Foundation, will be working on, and how much money is Environment Canterbury, WWF New budgeted and rated for different sections of Zealand, Tindall Foundation and others to work on ECan’s responsibilities. Galaxiid projects throughout Canterbury (Oxford, Tuhaitara Coastal Reserve, St Andrews), Otago (Poolburn, Waihola, Kakanui, Lawrence) and “Our agricultural sector Southland (Pomahaka catchment). Lan is also involved in the Canterbury Water Management Strategy; a move which was followed by her literal relocation north to Christchurch to handle an increasing number of projects throughout Canterbury. Canterbury is split into 10 water management zones, each of whom have their own zone committee who work together with their local committees, and Lan sits on the Orari-TemukaOpihi-Pareora zone committee.

is so valuable we need to help them, we need to invest in them so that they can transition, rather than solely hit them with regulations.”

- Lan Pham Again a thirst for varied, practical experience beckoned and Lan escaped to Raoul Island in the Kermadecs, working for DOC but running science and biodiversity projects for organisations “In particular, I really want to see us implement like GNS science, NIWA water testing and the a climate change programme of work and focus Scripps Research Institute, a global atmospheric on achieving a step-change in biodiversity.” science institute based in California. Lan says the Greens were the only party Try not to get too jealous, but one of her jobs that actually talked about an agricultural included going out on the bluff and counting transition fund. hump back whales for hours, “which was beautiful but actually not very rewarding”.

She realised her boat would return to NZ the week before the regional council elections, so she decided to run for regional council and virtually ran her campaign from the Kermadecs with the help of a team on the ground in CHCH.

“They were the only ones who said, ‘Actually, our agricultural sector is so valuable we need to help them, we need to invest in them so that they can transition, rather than solely hit them with regulations.”

Not long after touching down in CHCH Lan was elected to ECan as its youngest and arguably most passionate councillor.

Right now, (speaking before the election results), under the Resource Management Act, regional councils, although charged with managing the region’s recourses, are not actually allowed to mitigate against climate change.

Fresh water, climate change and the economy

In other words, they can only adapt.

The main issues currently affecting our waterways are climate change and, not a lack of awareness, but a lack of understanding of the magnitude of change that is required to achieve environmental improvements.

“We can wait for the seas to rise but we’re not actually allowed to reduce our emissions to stop that from happening in the first place.”

They’re allowed to in terms of their own business, for example ensuring their fleet of vehicles is electric, but in terms of taking into “As fundamental as biodiversity is to life account climate change emissions and in existence, I’m way more concerned about the granting resource consent, ECan is not currently fundamentals of ‘Are we going to have safe, clean permitted to do that. drinking water in 10, 20 years’ time, are we going to have options for growing our crops when This will only change if central government we can no longer rely on synthetic fertilisers allows local government to mitigate produced by fossil fuels?’” Lan says. climate change.

Lan says that thinking of water as an endless resource was never going to get us anywhere. Around the world we’re hitting environmental limits. We thought the environment was boundless but now we have reached environmental limits and we need to face up to that and change our practices accordingly. “One of our main challenges is understanding the magnitude of change that’s required.”

Nitrate, Canterbury and the future “None of us are ever doing enough”. Right now it’s essentially up to communities to decide how polluted any waterway is permitted to be when they set limits as part of the sub regional process in Canterbury – within the bottom lines that National has set in the National Policy Statement for Freshwater. However, the bottom lines in the NPS are set for things like nitrogen toxicity, which is 6.9mg of nitrogen per litre of water, and what that means is that at that point, 20 percent of the life in that stream or river has died. “6.9mg doesn’t sound like much but when you talk about ecosystem health, it’s at the point of 0.4mg that ecosystems start growing excess algae, which can result in dissolved oxygen fluctuations and increase the temperature of the water, which spells disaster for our native aquatic critters,” Lan says. The majority of NZ's waterways are well below that bottom line. However Canterbury is an outlier – with some of our streams and rivers having the highest concentration of nitrogen in the country. Right now 74 percent of our freshwater fish are endangered. “The magnitude of change required is so much greater than we’re acknowledging and what concerns me about that is the associated externalities which we are not currently measuring, for example the economic costs of an activity which are borne by society, things like water treatment costs, greenhouse gas emissions, health costs if you get gastro intestinal infections, etcetera. “If we don’t take into account those costs when we talk about our agricultural economy, we’re masking this huge inter-generational issue that we’re just kicking to touch to future generations to sort out while we think, ‘Haven’t we done well because GDP is growing!’” “We don’t have a decade or two to sort out these issues. Let’s stop mucking around. Let’s say, ‘This is what’s sustainable, this is where our rivers and lakes need to be,' and actually move towards that because we’re making rules at the moment that are kicking the can down the road. “Zone committees are making plans in collaboration with their communities. We’re setting limits. But again it’s the magnitude of it. This is going to need every single person doing every single thing they can – from reducing stock, installing fencing, reducing nitrogen fertiliser use, its riparian planting, it’s everything. As Lan so eloquently evidences, we can fill council – city council, regional council, whatever – with incredible people. “It’s the ultimate opportunity to set the trajectory of how we protect and preserve our precious resources for future generations, and get paid to do it,” she says. “Narrow-minded economic thinking and pepper pot environmental projects aren’t going to save us, but if we start thinking strategically, and all pull our weight in reducing our impact on the environment, future generations might be able to have the same opportunities that we had – ideally, much, much better.” AT

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Business development | 3D technology

A brave new world of technology beckons New technologies like 3D printing and virtual reality are going to have a profound impact on our lives and on business, says engineering academic and 3D expert Dr Don Clucas at the University of Canterbury. Where these technologies are now impacting noticeably is in health care. And into the future their significance for more areas of our lives, particularly in changing the way we manufacture custom goods, will become much more apparent. Next year Canterbury University is offering a new degree in product design that will train students in the use of these new technologies and to develop virtual reality software programmes and business skills. “This School of Product Design degree will train our students for the future,” Don says. “We are not sitting back and waiting for the future to happen.

“3D printing poses some important questions for our future.” For instance, if products will be produced by 3D printing and other technologies by many people in their homes, then retail shops and packaging and transportation of goods are not needed as much. That will be beneficial for the environment but could put large parts of industries out of business and take jobs from people up the supply chain. “It is definitely not the answer to everything,” Don says. He gives an example of how 3D printing and “virtual reality” would work together. A 3D scan of your body is taken and put into a virtual reality software programme. Then virtual clothes are tried on in virtual reality and adjusted for the right fit or appearance. Photo courtesy of HIT Lab at the University of Canterbury

“With all these technologies we are still only scratching the surface of what is possible.” Exciting developments in healthcare are seeing 3D printing being employed to manufacture implants and to produce the scaffold for making new organs and body parts. Dentistry has become a big user of the technology. An example is the 3D printing of a new crown. And hearing aids are being made by 3D printing after scanning the inside of the ear.

“What it means is we can do incredibly complex parts that were never possible to manufacture in the past,” Don says. 3D printing is described as “additive manufacture” in that an object is built up from scratch, layer by layer, using various printing technologies and sophisticated software programmes. Our traditional manufacturing has been “subtractive manufacturing” where a product is made by cutting material into forms, creating a lot of waste.

Via email, the clothes design and specifications are sent to the manufacturer who inputs them into machines for the making of perfectly fitting clothes. Easy personal customisation of goods will have a major impact. AT Canterbury University College of Engineering 69 Creyke Road Ilam Christchurch www.canterbury.ac.nz — Advertising Feature

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Business development | Hiway Group

Company culture paves the road to success Hiway Group – a company renowned throughout New Zealand for their innovative approach to the most challenging circumstances. Its impressive fleet of state of the art machinery is a site to behold and with the latest technology on hand, it’s no wonder their expertise has been trusted since 1986. The team are specialists in what they do - and they have to be - they are New Zealand’s largest provider of innovative ground improvement solutions after all. Their recent win at the Westpac Auckland Business Awards pays homage to Hiway Group’s outstanding results in their field and is a key insight into the team’s innovation and advanced methodologies. Chief executive officer Peter Metcalfe says it is exciting times for Hiway Group, with expansion on the horizon, but in order to continue striving, upholding their company culture is a top priority.

Hiway Group Hiway Group is made up of seven divisions: Hiway Stabilizers, Hiway Geotechnical, Hiway Environmental, Hiway Geostabilisation, SAT Civil, Stable Roads and the Road Doctor. Each division is comprised of highly-skilled experts including designers, project managers, engineers and contractors- all considered industry experts by anyone’s standards. Road stabilisation is the company’s core business and Hiway Stabilizers is the only specialist stabilsing contractor in New Zealand to provide extensive in-house design services. Their experience and expertise in this area has pioneered many stabilising techniques that are used in New Zealand today.

A great place to work To add another feather to its cap, Hiway Group has just been announced as Employer of the Year at the Westpac Auckland Business Awards - an achievement and a reputation it continuously strives to uphold. It was also a finalist for both the Excellence in Innovation Award and Excellence in Strategy and Planning Award. Peter agrees that Hiway’s employees are among the best and he is determined to see their development continue, both personally and professionally. “We have a very low turnover rate. We put a lot of work into retention and recognising key talents. “We recognise that employees want to be a part of a company that helps them to develop skills, so they can excel in their jobs on a day to day basis and eventually progress up the career ladder. Hiways has made a substantial commitment to growth and investment of their staff through the development of a “performance framework” designed to support staff through training and personal growth, whilst focusing on the key areas to deliver exceptional performance.

“There was a real need to have behavioral change and thinking in the organisation surrounding zero harm. I worked with them (The Learning Wave) and they designed a lot of the training material to get a real step change in health and safety performance.” - Chief executive officer, Peter Metcalfe

Part of the reason Hiways was selected as Employer of the Year was because of the emphasis it has placed on their company values. Peter says far too often companies will write values in an attempt to market an organisation and to subliminally message the customer in what is important. “Hiway’s employees wanted to develop values that were inward-facing-designed. Hiways believe that the values truly start to engender and link to culture.” Pride, respect, honesty and drive are the values that each member of Hiway Group have chosen and undertaken.

26 | December 2017/January 2018 www.aucklandtoday.net.nz

WestpacBusinessAwards. John Boocock owner and director.

Business development | Hiway Group “Hiway’s focus is its employees - it’s all about our people, they are our core. We invest in them and help them to be the best they can be. Great people deliver exceptional results and look after our customers.” - Chief executive officer, Peter Metcalfe

HIWAYS teamwith Partners. Left to right - Andy Ironside, Adam Griffiths, Peter Metcalfe and John Tassie

“These values are also wrapped into the performance framework which integrates them into behaviors, goals, objectives and a personal development program for every employee in the business.” The benefits of having an award-winning culture doesn’t just sit with key personnel, the benefits filter their way throughout the entire company. For example; Hiways has achieved and maintained accreditation against key standards, namely NZ4801 and ISO 18001 for Safety, ISO 9001 for Quality and NZ 14001 for Environment. The team has also achieved and maintained, for several years, ACC Work Place Management Practices (WSMP) Accreditation. “As a result of achieving ACC WSMP Accreditation the company receives 20 percent rebate on the premiums made to ACC,” Peter explains. “The rebate is placed into an account and all employees receive this for their contribution to the organisation’s Zero Harm performance.” A welcomed incentive to maintain their high standards in this area. On top of this the staff regularly catch up for social functions organised by the company, such as fishing competitions, family fun park days, paint ball functions and the much anticipated ‘Sock it to Em’ boxing evening. The company culture at Hiway Group is enviable and it’s clear all staff are valued as people and not regarded as numbers. One has to wonder how they manage to juggle it all.

Achieving the ideal workplace culture

For the past three years The Learning Wave have been working with Hiways in designing content for improving expertise within the workforce. One real point of difference was Hiway’s commitment to employee development, which saw a move to providing external mentoring for all its supervisors as well as working closely with the supervisors to give them additional skills in managing their teams. Furthermore, they have been working with the team on values and behaviors and improving client interface and performance. “They have been quite instrumental in coming up with different approaches to help the guys develop and grow,” Peter says. To determine the best utilisation of the Learning Wave and to ensure all staff have their say, employees partake in surveys and Hiway Group hosts numerous road shows to discuss the strategy at a high level, opportunities for improvement, and the employee performance focus, as well as communicating the objectives and some of the initiatives that are planned for the business over the next 12 months. From these insights, the team at Hiways and The Learning Wave jointly develop training and development programs for the business. Peter says “Hiway’s focus is its employees - it’s all about our people, they are our core. We invest in them and help them to be the best they can be. Great people deliver exceptional results and look after our customers. “We want them to really want to come to work and while they’re here, we want them to be safe. As people they grow, and they get better, they’re more motivated and they feel happier and they’re just bloody good at their job.”

Peter says he wants those in Hiway Group to look forward to getting out of bed and coming to work The next chapter and in saying that, ensuring they get home safely As well as their continued work around New is key to boosting that workplace morale. Zealand, Australia and the South Pacific, Hiways With that in mind, Hiway Group has adopted a are on their next journey with the Learning Wave Zero Harm culture. developing a new program “Zero Harm 2”.

Adam Griffiths, Don Churches, Peter Metcalfe and John Boocock

when something is going wrong and react differently?’ I wouldn’t know what to do. “So we want to bring in the people who have a better understanding of how to change behaviors effectively, to come in and assist with that side of it.”

Hiway Group Ltd 10 Ingot Place Silverdale (09) 426 3419 info@hiways.co.nz hiways.co.nz

— Advertising Feature

Research has shown that most incidents occur when a planned activity varies unexpectedly usually due to external changes, it’s at this point that decisions can be made in the heat of the moment that increase the risk profile for the workforce. The Learning Wave are developing a program that will focus on the critical thinking skills that assist in variability recognition and decision making, to manage the risk potential and eliminate the potential for harm to our employees under these circumstances. It really is exciting times, and in more ways than one. There is huge growth potential for Hiways across the ditch, already established in Melbourne, New South Wales and Queensland, Peter says they are actively recruiting and building the business.

To perfect this ideal they have partnered with The Learning Wave. Peter has had a long involvement with The Learning Wave, surpassing his time with Hiway Group, so when it came to adjusting their Zero Harm behaviors, getting The Learning Wave onboard was the obvious choice.

“Zero Harm 2 is all about how we can change the thinking and the guys’ skills to deal with variability in a Zero Harm situation. It’s a new concept to do with incidences that occur outside, in the field, that are outside the norm.”

Essentially how to deal with the unexpected.

But it seems no matter how vast their growth they remain true to their values, Australia is no exception.

“When you’re dealing with people’s psyche and thinking - that’s very specialised. We are very good at stabilising and the job that we do, but if you ask me ‘How does this guy think?’ and ‘How can we shape his ability to recognise

A company that takes pride in its people is a company that takes pride in its work. It really does come as no surprise that they are already recognised as Australia’s leading pavement solution specialists. AT

We challenge the way organisations engage and empower their people to perform better

Ruth Clavis Sales & Marketing Manager The Learning Wave Ltd p: +64 9 376 6612 | m: +64 21 990 193 ruthc@thelearningwave.com www.thelearningwave.com

www.aucklandtoday.net.nz December 2017/January 2018 | 27

Water sports | Surfing NZ

The godfather of surfing bids adieu As Greg Townsend (GT) prepares to step away from the mantle of Surfing New Zealand, he reflects on 23 years spent growing the profile and capabilities of surfing in New Zealand. In 1995, when locally-renowned surfer Greg Townsend was asked to take on the role of CEO of Surfing NZ, he didn’t have any formal qualifications, but he quit his job in Dunedin nonetheless, purchased an old car and headed north with just his dog and a whole lot of hope accompanying him.

Under GT’s leadership, Surfing NZ has been the recipient of many accolades: • Highly Commended in the Special Event category at the 2006 PRINZ Awards for the Vodafone Surf Sessions • Judges Special Mention at the 2006 NZ Sponsorship Awards for the Vodafone Surf Sessions

What he has achieved since then has been nothing short of extraordinary. GT, as he’s affectionately known, is responsible for bringing and developing a number of premier world surfing competitions to our shores:

• Winner of the 2011 NZ Sport and Recreation Excellence Award for the ISA Junior World Championships

• World Kneeboard Championships at Opunake, 1999 & 2009

• Winner of the 2013 Water Safety NZ Awareness Award

• World Longboard Championships at Raglan, 2003

• Winner of the 2016 NZ Sport and Recreation Innovation Excellence Award for TUW.

• Vodafone Surf Sessions at Piha and Raglan, 2005 & 2006 • World Junior Surf Championships at Piha, 2010 • Lion Red Pro Surfing Series • Hyundai Pro Longboard Tour • The Ultimate Waterman (TUW) 2015, 2016 & 2017.

Daniel Kereopa in action

Surfing had a proud history in NZ when GT came on board, but with his arrival came a torrent of tenacity, an innovative approach and subsequently, a more secure and prosperous future for not only surfing, but for New Zealand’s water sports generally too.

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"As the proud sponsors of the New Zealand National Surf Championships, we know that to be at your peak performance is essential to get results, not just in sport, but in everyday life." Health 2000 is New Zealand’s trusted supplier of natural health products – be it supplements, herbal and homoeopathic treatments, natural skincare and sports nutrition. "We understand that each person is unique, and so do not believe in a ‘one size fits all’ approach. Instead, we look for real products for real people who want to live a better, healthier life, and we will continually look for ways to empower our customers to make informed decisions about their health."

As a result, Surfing NZ is able to nurture home grown surfers that are impressively competitive on the world stage, most notably Maz Quinn, Paige Hareb and Richard Christie. Among GT’s greatest highlights is the formation of The Ultimate Waterman (TUW) contest. Key media partner Red Bull Media House has provided global distribution and a potential audience of 1.3 billion for its coverage of the event. TUW is a unique platform for the global promotion of much that is great about surfing and it is Greg’s hope that the event will eventually fund the work of Surfing New Zealand. In this ultimate contest; eight of the world’s finest watermen are hand-picked and come together to compete in eight different surfing disciplines over nine days to determine an overall champion. Centred on the cornerstones of athletes, culture, education, conservation, community and tourism, the highly successful annual event is broadcast the world over and was based in Auckland for its first two years, in Southland and Invercargill this year, and from 2018 will be permanently based in the surfing capital of the world, Hawaii. GT says he’s only as good as the people around him and notes there are several others to credit for getting the event off the ground.

Sport New Zealand and New Zealand Major Events were instrumental in giving the idea momentum and much-needed funding. ATEED (Auckland Tourism, Events and Economic Development), and Tim Shadbolt and his team, supported the event at a regional level. And friends and Hawaiian surfing legends, Titus Kinimaka and Laird Hamilton, helped GT to ensure the event was an authentic measure of surfing talent and deserving of its title, The Ultimate Waterman. “I’ve been very lucky over the years to have had good board members and good personal mentors to help me achieve what I have,” he says. Though formally stepping out of his CEO role with SNZ in 2018 so he can dedicate his time to The Ultimate Waterman, GT has established a solid foundation for the future of surfing and will continue to support the organisation financially - through the proceeds of TUW - as well as in essence, by remaining a life member, mentor and supporter. GT is looking forward to spending his spare time surfing – a pastime that’s ironically been sacrificed while he’s worked to enable it for others. On behalf on the local and international surfing communities: Cheers GT. AT www.surfingnz.co.nz www.theultimatewaterman.com

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Water sports | Matakana River Tours

Matakana River Tours The Matakana River beholds vibrant, scenic beauty and historic tales, and cruising it by boat has become a popular way to both entertain and be entertained. It was a vital route not only for local Maori but also early European occupancy and today the river is home away from home for Phil Morris of Matakana River Tours, who spends his days treating customers to public and private experiences navigating the sheltered, safe waters of a tidal New Zealand wonderland.

‘Kotiti’, as the boat is known, means to wander off a straight line and pays tribute to an historic steamship that once serviced the area. For maximum comfort, stability, visibility and overall enjoyment, the boat has been designed with covered seating, a large nonslip deck space, on board toilets, quiet, efficient engines, wheelchair accessibility and certified safety equipment. Tours depart from Matakana Wharf, navigating the river past the busy Sandspit Wharf through to where the green of the upper fresh meets the

vibrant blue waters of Sandspit basin, before meandering back to Matakana Wharf. The Private 90-minute Cruise has become increasingly popular for work functions and family occasions. Prices start from $15 per person (for children) and bookings are essential.

ENJOY SUMMER ON THE WATER A perfect short escape without getting wet!

Matakana River Tours 021 046 9426 phil@matakanarivertours.co.nz www.matakanarivertours.co.nz — Advertising Feature

Phil’s bond with maritime began some 15 years ago. Has seen him cross international waters countless times and travel 100,000 nautical miles. Together with his brother Steve he built the custom tour boat by hand over the course of eight months. The pair had built a smaller one the year before and thought, ‘Why not build a bigger one?’

Morris Surfboards From shaping boards in his parents’ garage to opening a commercial factory in Henderson, Steve Morris has had the pleasure of meeting and working alongside some of the world’s most interesting surfers and shapers, and the NZ surfing community is reaping the rewards of such shoulder brushing. Steve has been surfing since he was 13 and mainly surfs for fun, though you’ve probably seen him hanging around the competition scene, entering the occasional class but mainly catching up with old friends and checking out younger, local talent for potential sponsorship. He says it’s important to him to ride as many different types of boards as possible so he can relate first-hand to his customers and their feedback.

Phil and Steve Morris

Steve started shaping back in 1995 when there was little information and support available and he had to feel his way through the process. He’s since made boards of all shapes and designs. Having a NZ circuit champion in brother Phil has been handy for pushing the boundaries of what’s possible. “The most important part of the whole process starts with the customer and getting all the information together to come up with a design and then be able to shape the board to meet those expectations,” Steve says. Even on a commercial scale, the shaping process itself is still very traditional in New Zealand. It’s a custom production focused group of manufacturers still building boards for individual customers. “Replying to people’s enquiries is super important and I try my best to get back to messages within the hour, at least with the initial contact anyway,” he says. Nowadays customers are a lot more educated and tend to do their homework before ordering

boards. It’s common for them to use the internet to reference international designs and come with a mish-mash of ideas. “We are getting a lot of people ordering boards because they can’t find their dimensions off the rack in a shop. They come to us to have something similar made. “I make people what they want, unless it’s something that I definitely think won’t work, then I’ll suggest something else.” Steve also makes models that are for sale through his website. These are baselines and can all be customised or dimensions adjusted to suit the individual.

www.matakanarivertours.co.nz

You talk, Steve listens and makes the board you want. AT Morris Surfboards Unit 5/28 Anvil Road Silverdale 021 994 916 www.morris-surfboards.com — Advertising Feature

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www.morris-surfboards.com www.aucklandtoday.net.nz December 2017/January 2018 | 29

Water sports | Water safety

Water sports | Muriwai Surf School

Staying safe around the water

Muriwai Surf School: Let the fun begin

By Jonty Mills, CEO Water Safety NZ

As the weather heats up, and hitting the water for some fun begins to dominate our thoughts, it’s important we keep water safety front of mind. The truth of the matter is, men dominate our drowning statistics. Of the 78 preventable deaths last year, 86 percent were male and often the man is alone. Four out of the five rock fishing drownings last year – men alone. If you are doing any activity in, on or around the water, take a buddy. Another feature of our drowning statistics is people ending up in the water accidentally. It’s second to swimming as the most dangerous activity. If you’re on a boat or fishing in a river or from rocks, wear a lifejacket. When boating you should also always carry two forms of waterproof communication.

Whatever you are doing this summer always check the forecast and remember the water safety code. Be prepared, watch out for yourself and each other, be aware of the dangers, know your limits and avoid alcohol. For more information go to watersafety.org.nz and follow The Swim Reaper on Instagram @iamtheswimreaper. AT

Hop in the car in Auckland and just 35 minutes later you’ll arrive at the iconic Muriwai Surf School. LESSONS r HIRE r ADVICE

One of New Zealand’s largest surf schools and the closest within driving distance from Auckland city, the family owned and operated Muriwai Surf School is all about having fun and learning within a safe environment. It’s no secret that the West Coast gets a lot of swell and that can put some people off, but they feel better once they are familiar with the ocean and have a better understanding of how it works, says Dylan Wallis, instructor and son of owner of Muriwai Surf School, Bridget Wallis. People can start off with friends and/or peers in group lessons and move into private lessons when they’re more experienced and comfortable in their skin.

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30 | December 2017/January 2018 www.aucklandtoday.net.nz

Over summertime the school utilises the expertise of between six to 10 instructors. Approximately six to eight of those are full time and the others are seasonal or part time workers – typically university students, youths and travellers experienced in and with a passion for surfing – capitalising on the opportunity to be part of a social, fun and rewarding culture. “It’s important our instructors are competent in the water that they teach in, in our case they need to be experienced with big waves,” Dylan says. “The two most important things for us are having fun and in a safe environment. We get about 99 percent of people standing up in their first lesson so it’s hard for them to not have a really fun time.” The school also assists in pairing surfers with the right board for their style and level.

“A lot of people make the mistake of going out and buying a surfboard and not getting any advice first. Without that advice it quite often can lead to buying the wrong board, for example a surfboard too small that then makes it too hard. “Though fun, surfing’s a hard sport and you don’t want to make it harder on yourself and I guess that’s what we’re trying to teach, you’re there to have fun.” The school offers private and group lessons for beginners through to advanced, and has over 150 surfboards and more than 250 Rip Curl wetsuits to hire out as well as six Blokarts. AT Muriwai Surf School 36 Constable Road Muriwai Beach Auckland 021 478 734 info@muriwaisurfschool.co.nz www.muriwaisurfschool.co.nz — Advertising Feature

Water sports | Madloop Windsurfing School

The Madloop school of windsurfing In its prime set up at Lake Pupuke, on Auckland’s North Shore, you’ll find the Madloop Windsurfing School which specialises in teaching three things: Windfoiling; windsurfing; and through its sibling company Meltemi Beach Cats, laser sailing and Hobie Cat sailing.

Madloop offers private and group coaching to adults and children from the age of five years, from beginners right up to the highest level including for world championships and those wishing to make the Olympics.

Early detection can lead to earlier and more effective treatment

The first sign is often a change in the size, shape or colour of an existing mole, or the appearance of a new mole. Start by checking your entire body, including skin not normally exposed to the sun, and between your toes and feet. You could ask for help from someone else to check difficult-to-see areas, such as your back, neck and scalp.

Madloop is one of the only schools in the world teaching windfoiling, which makes one of its students, a local 10yo boy, arguably the world’s youngest windfoiler.

Windsurfing

Melanoma:

Melanoma spotted early can be successfully treated by surgery and if a melanoma is discovered when it is less than 1mm thick, the outcomes are excellent.

Windfoiling

“It’s surprisingly easy to get the hang of,” owner Alan McIntosh says, comparing it to steering a surfboard or skateboard. People love that there is no resistance which means no pressure on their arms.

Water sports | Sun protection

Melanomas can often be detected using the ABCDE system to identify any suspicious spots or moles – remember Asymmetry, Border, Colour, Different and Evolving (changing). Madloop also offers SUP (stand up paddle boarding).

Madloop Windsurfing School alan@madloop.co.nz www.madloop.co.nz www.meltemibeachcats.co.nz — Advertising Feature

We also recommend that you follow the ‘Ugly Duckling’ rule. The idea is that you compare your moles with each other. If any mole stands out or looks different from that of nearby moles, it is the ugly duckling, and we advise you contact a doctor to get an expert opinion. At any time, if you are confused or unsure about what is happening – ask your doctor

or nurse to help you understand. Also make sure you know if there is anything you should be doing, including self-checking your skin. AT For more information: www.sunsmart.org.nz/skin-cancer/ early-detection-skin-cancer www.melanoma.org.nz/be-informed/ early-detection.

— Advertising Feature

Its holiday programme runs for two hours per day on four consecutive days and caters perfectly to children as well as adults. Alan has been exploring the windsurfing meccas of Europe, Fiji, Hawaii and the Cook Islands for the last 25 years. “I would fly to France, Spain, Italy, Greece, working and checking out the European windsurfing centres and understanding windsurfing on a wider scale as they do things a little differently over there.

MADLOOP WINDSURFING

“Then I would bring that knowledge, information and experience back here, which is what makes Madloop unique.”

Beginners to advanced, Lessons and rentals. School Holiday programs also available

The school is open until 7pm on weekdays and between 11am and 4pm on weekends.

Call Alan today 021 958 812

Meltemi Beach Cats Through its sibling company Meltemi Beach Cats, also based at Lake Pupuke, children and adults can learn laser sailing and Hobie Cat sailing.

To book a WindSurf, Sailing or Stand Up Paddle Board lesson or rental. And get out on the water today!

Getting checked by your GP or Skin specialist together with regular ‘self checks’ could save your life. Book in your check up today.

www.madloop.co.nz

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www.aucklandtoday.net.nz December 2017/January 2018 | 31

Water sports | Scuba

Bringing out the inner scuba diver By Nicholas Dynon

People who scuba dive in New Zealand are, on average, over a decade older than their twenty-something counterparts in the US and Europe. The underwater adventure sport, it seems, hasn’t quite captured the imagination of young New Zealanders, and Greg Watts, director of Atlantis Dive, is on a mission to change this. The Auckland-based manufacturer of scuba and free diving products and accessories is a quiet Kiwi achiever. From small beginnings in 2002, Atlantis is now one of the biggest selling brands in the country and boasts a dealer network extending from New Zealand to Australia and Fiji, with the US and Europe beckoning. “Scuba’s massive internationally and it’s expanding rapidly into markets in South America and Asia,” Greg says. “We want to be part of this growth, but we also want more New Zealanders to experience what scuba has to offer. “Diving offers a new dimension to one’s experiences. It opens a whole new world of discovery for people who otherwise have no idea what exists down there.” And we don’t have to travel far to experience it. “We have some fantastic dive spots around New Zealand,” Greg says. “The Poor Knights for example is world renowned.” Closer to Auckland, Goat Island marine reserve boasts a reef teeming with sea life and there

are many locations where crayfish and snapper are in abundance. Many of the inner islands like Waiheke offer fantastic scenic diving, such as Spray Rock. According to Greg, diving can be as adventurous or calm as you want it to be. “I can take my family diving in some of the beautiful bays in the Hauraki Gulf and stay in 10-12 meters of water and have a fantastic time.” Olympian swimming abilities are thankfully not a prerequisite for scuba diving. PADI and other scuba training organisations ensure that new divers feel confident in the water by the time they’ve completed their course.

regulators, and wetsuits to get you diving,” he says, “and as you get more adventurous we provide equipment that allows you to upgrade to something more configurable.”

The gear isn’t necessarily price prohibitive either. “If you look at the price of mountain biking or snowboarding,” suggests Greg, “it’s similar to that.”

Atlantis’ team of dive-fanatic staff are focused on developing products for local conditions. Designed in New Zealand, prototype products are made abroad and then brought back for thorough testing by divers across New Zealand.

With its ‘no nonsense’ core values of functionality, reliability and durability, Atlantis makes affordable scuba equipment from entry level to advanced. “We provide entry level BCDs,

32 | December 2017/January 2018 www.aucklandtoday.net.nz

“This is the most useful step,” Greg points out, “because that’s when we make the subtle adjustments to the design based on feedback

from both amateur and professional divers – and when we say testing we ask the divers to treat the equipment with as little respect as possible!” The result of this is a range of products that are fit for purpose, built for local conditions, and priced more affordably than the competition. It’s this down-to-earth, practical approach that Greg hopes will equip more New Zealanders to venture into scuba. “To me, life is about experiences,” he comments, “and scuba is a unique, total sensory experience.” AT

Water sports | Primal Surf

Water sports | Aotearoa Surf School

Te Arai Point:

Welcome to paradise Te Arai is known to the Auckland surfing community as the number one surf destination on the east coast for its persistent swell, white sand beaches and generally balmy climate. Steve Hamlyn Photo: Al Ashworth

Getting Primal

Situated just over an hour’s drive from Auckland CBD, Te Arai Beach catches the biggest swell from Auckland to Whangarei and since 2003 it’s proved the perfect location for Aotearoa Surf School to build its legacy.

At Primal Surf ambition is high, follow through is rife and innovation reigns supreme.

Operating year round, Aotearoa Surf School is popular with surfers and paddle boarders of all levels and its number one rating on Trip Advisor is testament to this. This week alone the school will put more than 250 people through the water. “We are the go-to surf school for everyone in Auckland because we offer and tailor everything for our customers,” owner Che says. That includes local beginners and intermediates, tourists and travellers, school programmes, corporate events, kids’ camps, girls’ groups and private lessons. The fully-qualified Surfing New Zealand school harbours a dedicated team of eight experienced, local surfers who are Surfing NZ instructors with International Surfing Association credibility, first aid trained and surf lifesaving awarded, who deliver a one of a kind experience, every time, where people leave with smiles, photos and memories to last a lifetime.

Primal’s story begins in 1991, the year Glen Carkeek had finally grown tired of backpacking the world as a contract surfboard shaper and decided to start his own label.

“The East Coast is the best place for beginners to learn to surf,” Che says. “Pro surfers have been coming here for years but as surfing has become more open and available for beginners and amateurs, Te Arai has become a surfing mecca,” Che says. AT Aotearoa Surf School 11 Te Arai Point Road Te Arai (09) 431 5760 che@aotearoasurf.co.nz www.aotearoasurf.co.nz

He’s harnessed the knowledge gained from his experiences chasing summer around the globe – mostly to California, Japan, Europe and NZ, while working for industry magnate Seasons surfboards – and regurgitates it into Primal’s primo shaping capabilities. To date Primal has shaped over 10,000 boards and counting. “Kiwis are looking for well made, hand crafted custom surfboards that are finished to a high standard,” Glen says. He adds that the local industry is well regarded for good reason – for its high quality of workmanship.

— Advertising Feature

Primal’s foray into Futurelite surfboards is exemplary of its innovative nature and has

earned the label much respect and recognition from its peers and competitors alike. Super light and super responsive, Futurelite surfboards are the latest in EPS Epoxy technology. Carbon fibre parabolic rails provide the perfect balance of flex and strength that keeps its integrity over time. “Billy Stairmand won the Pantin WQS on a Futurelite in 2011 and has been crowned NZ Open Champ twice in 2011 and 2012 riding Futurelites. The technology is proven at the elite level.” In a unique combined surfshop and factory, Primal’s team of expert shapers and surfers is at the ready to deliver a comprehensive service to assist you in finding the perfect board so you can surf your best. AT Primal Surf 54 Barrys Point Road Takapuna (09) 488 0165 (Shop) (09) 488 7523 (Factory) info@primalsurf.co.nz www.primalsurf.co.nz — Advertising Feature

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All equipment provided Beginners to advanced surfers Te Arai & Mangawhai 09 431 5760

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Boating & Marine | Allan Tongs Boatbuilders

Building bespoke boats Building boats has been a lifelong love for Allan Tongs. Working with wood thrilled him in school woodwork classes and it was clear that his future career lay with that material. Building houses didn’t have much appeal, although Allan did initially contemplate that trade. In the end it was boats that held the magic pull. “When I was a child my father built a small runabout boat in our garage. With it we went on fishing excursions and seaside holidays. It was a delightful time and the boat was at the centre of all the new experiences. “I remembered that when I finally chose my career direction. It had to be boat building, so at the tender age of 15 I set off from home in the Waikato for an apprenticeship with a boat builder in Tauranga.” Allan’s apprenticeship lasted for five years – “it seemed like an eternity at the time” – and during the course of it he moved to Auckland. By the age of 21 he started to build his own 32ft motor sailer. “It took nearly three years to complete working on it only in my spare time. “It was a terrific craft and I had two great years of sailing out of it before I sold it and had almost enough money to buy a house. That’s how cheap properties were in Auckland back in 1980.”

“Our boats are known for their high quality. They are one-off motor yachts that clients may take to sea, but that are more likely to be used for coastal cruising.” - Allan Tongs

34 | December 2017/January 2018 www.aucklandtoday.net.nz NewZealandYachtAdvert.250x177.indd 1

It wasn’t long afterwards that Allan became self-employed. Allan Tongs Boatbuilders was established in 1983 and has been building custom composite and traditional luxury boats for local and overseas clients ever since. “Our boats are known for their high quality. They are one-off motor yachts that clients may take to sea, but that are more likely to be used for coastal cruising. “The smallest boat we have built has been a 38 footer; the biggest a 65 footer.”

Allan explains that he and his team work closely with New Zealand’s leading marine designers and with their clients so that the finished product exceeds all expectations. “In our large purpose-built premises we employ a team of specialist qualified boat builders, marine cabinet makers, painters and marine engineers. “Across the team we have a broad skill base capable of all types of boatbuilding, including timber and composite/resin infusion projects.”

23/11/2017 12:07

Boating & Marine | Allan Tongs Boatbuilders “Our Elite AT43 will be built with all the care and precision people expect from us in our custom motor yachts, but it will take significantly less time to complete and will carry a production price tag starting from $976,000.” - Allan Tongs

Allan and his son Nigel have been looking to the future of Allan Tongs Boatbuilders. An exciting new venture for them is their Elite AT43, a production motor yacht. “This is a different direction for us - up until now our boats have all been custom-designed and built.

launch is offered in single or twin engine configurations, two or three cabins, galley up or down and with great choices of interior finishes.

“But it’s been important for us to consider the economic climate right now and how people view the purchasing of a boat.

“We took a similar boat to the Auckland on Water Boat Show in September along with brochures and promotional material about the Elite AT43.

“Our Elite AT43 will be built with all the care and precision people expect from us in our custom motor yachts, but it will take significantly less time to complete and will carry a production price tag starting from $976,000.”

“The reaction was really favourable, so from February next year we are all go to roll into making moulds for the new boat. It’s a great new challenge and we are really looking forward to what the future will bring for us.” AT

The Elite AT43 has been designed by Bill Upfold, a well-recognised New Zealand marine designer with whom Allan Tongs Boatbuilders have collaborated on many custom projects. The boat offers a generous cockpit for fishing or scuba diving, as well as a relaxed outdoor dining space. GRP moulded, but with so many options it will feel like a custom build, the new production

Allan Tongs Boatbuilders 153 Target Road Glenfield Auckland (09) 444 5063 allan@allantongsboatbuilders.co.nz www.allantongsboatbuilders.co.nz

The Elite AT43 offers a generous cockpit for fishing or scuba diving, as well as a relaxed outdoor dining space

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www.aucklandtoday.net.nz December 2017/January 2018 | 35

Boating & Marine | EAL Electric

Three decades delivering electrical excellence With a CV that includes providing services to New Zealand’s winning America’s Cup campaign, no one could doubt the exceptional precision and expertise provided by Auckland company EAL Electric Ltd.

“Our work encompasses all sizes of recreational and commercial vessels, from trailer boats, to superyachts and everything in between.” - Warren Tait

“For the trial boats that world syndicates used in the 35th America’s Cup campaign, the AC45F, we designed and built the electrical controls that operated the hydraulics for the dagger boards,” says general manager Warren Tait. While electrical controls were permitted in the 45’ catamarans, these had to be replaced with mechanical controls, such as grinders, or in ETNZ’s case, cyclors, for the 50’ cats used in the 2017 America’s Cup challenge in Bermuda. EAL Electric, which used to be known as Electrics Afloat Limited, also offered its expertise to assist with the electrical controls for the foiling system in the big 72’ cats used in the San Francisco campaign in 2013. The company, which designs and installs electrical systems for the marine, residential and commercial industries, this year celebrates 31 years of electrical excellence. For its first 25 years, the company specialised in providing electrical services to the marine industry. When it began providing electrical

EAL Electric is one of few companies that have provided services to superyachts for over three decades and “we feel very privileged to be able to carry out this work”. Superyacht Tango in port

services to the residential sector as well, a change of name was required and hence it became EAL Electric. “EAL Electric is recognised both locally and internationally as a market leader in marine electrical work,” Warren says. “Our work encompasses all sizes of recreational and commercial vessels, from trailer boats, to superyachts and everything in between.” EAL Electric provides its services to most marinas in the Auckland area, including the Viaduct Marina, Silo Marina and Orams Marine Services where the bulk of its refit work is carried out.

The company has a mission statement, ‘connecting precision to perfection’, and this exceptional expertise also applies in a wide range of residential and commercial electrical services, including LED lighting design and installations, light dimming controllers and KNX building management systems and Vimar switchgear from Italy. Earlier this year, EAL Electric was sold to Homi Daruwalla and Andy Gibb who also own a specialist marine electronics company. The two companies now share their resources and expertise to cover a greater variety of challenges.

Situated in Halsey St, Freemans Bay, which is likely to be the site for the next America’s Cup campaign, the company is also looking forward to being in the right place at the right time. “It’s going to be very exciting around here for the next few years and company expansion will be inevitable. We will click the seatbelt, pull it tight, and enjoy the ride.” AT EAL Electric Ltd 19 Halsey St Freemans Bay Auckland (09) 379 7958 info@ealelectric.co.nz www.ealelectric.co.nz

— Advertising Feature

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YACHT AND MARINE • ENGINEERING HAND TOOLS • POWER TOOLS SAFETY GEAR • CONSUMABLES 154 Beaumont St, Westhaven Phone: (09) 358-0910 www.aesnz.com

36 | December 2017/January 2018 www.aucklandtoday.net.nz

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Boating & Marine | VETUS-Maxwell

Crafted anchoring solutions Auckland-based global export company VETUSMaxwell’s anchoring solution products can be found in pleasure boats, superyachts and commercial vessels throughout the world. Next year the company will be celebrating its 50th anniversary and general manager Josip Maurovich says the company’s well established, stable position in the global market has enabled it to expand in this competitive industry. “The company has always believed in having a quality product. Reliability is critical in this industry as our product is a safety device on the vessel. “We’ve also put a lot of emphasis on service and after-sales support for our customers and products, which has earned us our customers’ respect.” The company’s success also comes down to its extensive line of anchoring solutions for vessels from five metres to 100 metres and beyond, which includes windlasses, capstans and accessories.

“The company has always believed in having a quality product. Reliability is critical in this industry as our product is a safety device on the vessel.” - Josip Maurovich

VETUS-Maxwell’s success in the international market is also boon for many other Aucklandbased firms with specialised skills, including casting, polishing and electro-plating industries. These companies work alongside VETUS-Maxwell to produce their innovative anchoring equipment.

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Boating & Marine | VETUS-Maxwell “We’ve also put a lot of emphasis on service and after-sales support for our customers and products, which has earned us our customers’ respect.” - Josip Maurovich

Josip says the company relies heavily on the high calibre expertise of these subcontractors, who all have strong reputations in the industry. While the home of Maxwell remains in Auckland, the company has a separate sales and distribution offices in Maryland, USA and in Brisbane, Australia taking care of their respective markets. Europe, Africa and Middle East are serviced from the Vetus head office in Schiedam, Holland through an extensive network of their own and external distribution centres.

VETUS New Zealand company Maxwell Marine joined force with Vetus, the Dutch based international marine distribution company, 10 years ago. This amalgamation brought the innovative VETUS range to this part of the world.

Josip says VETUS and Maxwell were a good match, as both companies already had established reputations for reliable, high quality and innovative products and are now able to offer a complete system solution to boat builders. The extensive VETUS range covers almost 4,000 products, including engine parts, steering gear, electrical parts, stern gear systems, instruments, exhaust systems, fuel supply, battery chargers, batteries, hatches and portlights, even toilets. As Josip points out, you can virtually build a boat just using Vetus products.

VETUS products are also competitively priced and come with full after-sales support. Maxwell divides its product range into two groups: power and sail boat anchoring equipment, which complements VETUS’ product range for boat size range up to 20-25m in length. Here they offer an extensive range of windlasses for all types of ground tackle, bow configurations, locker spaces and power requirements including: • The vertical stainless steel RC Series and the horizontal HRC Series. which automatically handle rope/chain combination rode and are

suitable for boats from 4.5 metres up to about 20 metres • The multipurpose VC (Vertical Capstan) Series, which can be used for all types of line handling • The traditional VW and VWC Series vertical windlasses, designed for handling anchor chains up to 14mm and mooring ropes on the vessels • HWC Series horizontal windlasses, to handle chain only rode up to 13mm • A wide range of auxiliary products including chain stoppers, anchors, rollers, switch gear etc.

Brevini New Zealand Ltd Dana Incorporated Web: www.brevini.co.nz Email: info@brevini.co.nz

LEADERS IN ELECTRIC AND HYDRAULIC POWER TRANSMISSION Proud winch drive suppliers to Vetus-Maxwell APAC

www.aucklandtoday.net.nz December 2017/January 2018 | 39

Boating & Marine | Vetus-Maxwell Superyachts Maxwell also has the expertise and capability to offer a complete anchoring solution for any type of superyacht, from displacement to Wave Piercer. The company works with builders and designers throughout the world, to supply a tailored solution required including all ancillary anchoring equipment. Josip believes the reputation that Maxwell has established over the years makes it well placed to remain one of the leading global suppliers of anchoring gear into its next 50 years. He says this is a reputation that has been built by employing top calibre people, using the most reliable subcontractors who work to a high standard and provide excellent support and service. Maintaining these standards has been a key in Maxwell’s ability to consistently satisfy the needs of customers in such a demanding market. AT

VETUS-Maxwell APAC Limited 7 John Glenn Avenue Albany 0632 Auckland (09) 985 6600 0800 MAXWELL (0800 6299355) sales@vetus-maxwell.com www.maxwellmarine.com — Advertising Feature

PAKURANGA ENGINEERING LIMITED ISO 9001: 2015 PRECISION, GENERAL AND PRODUCTION ENGINEERS Proud supporter of leading marine manufacturer Vetus-Maxwell APAC, Pakuranga Engineering Ltd. is and has been a long-term supplier of quality machined components to New Zealand industry. Strong capability with 20 CNC machines including multi axis lathes and mills and well equipped manual machine section. ISO 9001: 2015 certified. The latest measuring equipment and stringent quality control procedures assure product compliance with specifications.

Tel: 09 273 8001 | www.techniturn.co.nz | sales@techniturn.co.nz | Fax: 09 273 8002

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Finishes available: Bright Chrome • Satin Chrome • Black Chrome Nickel • Gold/24ct/18ct • Black Nickel • Silver Tin • Electroless Nickel • Polishing Plating of ABS plastic

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Boating & Marine | Diesel Services NZ

The one-stop diesel specialists It’s a very specialised field, but the team at Diesel Services NZ Ltd enjoys nothing more than servicing and repairing diesel fuel systems, turbochargers, ZF automatic transmissions and manual gearboxes. The present company, the result of a merger between two former diesel specialists, is now renowned for being the country’s leading fuel injection specialist workshop with the best knowledge, as well as the best equipment and technology. A great deal of effort has gone into gaining that reputation. Director Marty Kemp explains that, “Since the merger we have invested heavily in staff training and in equipment and technology, so that we can offer a wider range of services to the highest possible standard. “We’ve also renovated our workshop so that it is a better environment both for our team to work in and for our customers to come to.” The staff training has involved sending the company’s technicians to Australia where diesel pump manufacturer Bosch and transmission manufacturer ZF have factories. “The fact that our technicians are factory-trained by the manufacturers on the latest high-tech fuel systems or transmission systems means that they are highly skilled and totally up to date with developments. “This gives our customers real confidence and has meant significant growth for us because we are truly committed to providing the best quality service”. Investing in new equipment, especially diagnostic technology has meant that Diesel Services NZ is now able to both diagnose and repair diesel fuel injection and all types of ZF transmission systems. “We cover all makes and sizes of diesel engines including marine engines, utes and SUVs, cars, trucks, light and heavy commercial vehicles, industrial engines and forklifts. “We specialise in modern and traditional fuel systems and are one of only a very few companies equipped to diagnose, test and repair common rail injection systems.” So if you notice your engine of whatever type is leaking diesel, blowing smoke, has lost power, or is running rough, give the experts at Diesel Services Ltd a call. “When it comes to finding the cause of a fault with a diesel engine, our computer-based

“From the smallest sail drive unit right up to large frame gearboxes used in super yachts and commercial vessels, we can repair them all. We offer on-vessel diagnostics and servicing, including removal, refit and a sea trial if required.” - Marty Kemp

diagnostic scanners and oscilloscopes can quickly find and rectify the fault, minimising down time and keeping costs under control.” Diesel Services NZ is also an Authorised ZF Service Partner for ZF marine transmissions and gearboxes.

Diesel Services NZ Ltd 120 Penrose Rd Penrose Auckland The company has worked hard to reach that (09) 525 0830 status and to establish valuable long-term working relationships with the key marine industry servicedesk@dieselservices.co.nz www.dieselservices.co.nz engineering service providers, and has every intention of staying at the top of its game. AT — Advertising Feature

”We specialise in marine gearbox rebuilds using quality ZF parts. All our transmissions are tested on our test rig prior to delivery back to the customer. “From the smallest sail drive unit, right up to large frame gearboxes used in super yachts and commercial vessels, we can repair them all. We offer on-vessel diagnostics and servicing, including removal, refit and a sea trial if required.” But it’s not only marine transmissions that Diesel Services is able to rebuild. With a comprehensive range of ZF diagnostic equipment, the team can diagnose and solve many problems on trucks and buses as well. Their knowledge and experience certainly make Diesel Services NZ the best choice for solving complicated diesel engine management problems.

For Yanmar and John Deere Industrial and Marine engine servicing, spare parts, turbocharger service and repair work. We use and recommend Diesel Services NZ for all fuel injection system work.

PHONE 09 358 7478

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You need to call us today! Phone 09 525 0830 or visit us at 120 Penrose Rd, Penrose, Auckland

www.dieselservices.co.nz www.aucklandtoday.net.nz December 2017/January 2018 | 41

Boating & Marine | Tutukaka Marina

The hub of Tutukaka Tutukaka Marina, about half an hour north of Whangarei, is looking forward to an influx of holidaymakers and boaties. Tutukaka’s coastal population is soon to quadruple to about 10,000 for the summer season, bringing a wonderful buzz and colour to the holiday village surrounded by fabulous beaches like Whale Bay, Sandy Bay, Matapouri Bay and Woolleys Bay. About 2.5 hours north of Auckland and an hour south of the Bay of Islands, Tutukaka is a central hub on the Northland coast. Its Marina lies at the head of a beautiful natural harbour. These days, Tutukaka Marina serves as a fishing port, a coastal waypoint for local and international yachties, and is home to a fleet of private launches and charter boats for diving and fishing. Tutukaka Marina manager, Dylan Lease, along with assistant Roger Stephenson, says the marina has a lot of facilities to offer recreational boaties and holiday makers. Refits have modernised the marina which has 254 berths, a 24-hour dedicated fuel jetty, great water supplies, and shower and laundry facilities.

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TUTUKAKA “A HOLIDAY HAVEN”

Nearby is a general store, four restaurants and two hotels in the village, as well as cafes, dive shops, food outlets, a holiday park, bed and breakfasts and other visitor accommodation, and a large reserve near the marina for public use which is great for picnics.

Tutukaka is a favourite spot for the Auckland boating community who ply their craft up and down this beautiful coast for several months every year.

Owned by the Whangarei District Council, Tutukaka Marina is the launching point for thousands of trips to the famous Poor Knights Marine Reserve with divers flocking there every season.

“We have an incredibly busy calendar of game fishing contests almost every weekend from February through to April. It’s run by the Whangarei Deep Sea Anglers Club.”

The Marine Reserve is one of New Zealand’s world-class dive spots. Dylan estimates more than 10,000 divers leave Tutukaka Marina for the Reserve in the summer season. Visit: www.kowhailodge.co.nz Call Hosts David and Lyn: 021 371 672

Enjoy an all day adventure... • Dive, snorkel, sightsee • Breathtaking scenery • Experienced crew • Get active or just RELAX! • Overnight trips available

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www.yukon.co.nz • Phone: 021 2611779 • Berths J1 & A8, Marina Road, Tutukaka 42 | December 2017/January 2018 www.aucklandtoday.net.nz

“We like to think of Tutukaka as the capital of diving in New Zealand,” Dylan says.

Small groups, Fishing and Sightseeing tours. Friendly/Personal service Try our combo tour. Fishing in the morning, followed by an afternoon exploring the Poor Knights Islands Marine/Nature Reserve. A unique experience in one of NZ’s very special places. Perfect for families and groups.

Contact Luke on 021 033 7040 or email info@fishtutukaka.nz

And from February, Tutukaka Marina is heaving with anglers eager for the big catch.

“You don’t have to be a boatie to enjoy Tutukaka,” Dylan says. AT Tutukaka Marina Office Whangarei (09) 434 3441 marina@tutukaka.co.nz www.tutukaka.co.nz

— Advertising Feature

The focus of our business is providing a customer oriented transport service from Whangarei to the Tutukaka Coast for visitors wanting to dive or snorkel at the Poor Knights Islands, fish, or just walk or relax around some of New Zealand’s best coastal scenery. We also provide transfers and tours between Whangarei and Auckland or other areas of Northland.

Book a shuttle at: www.coastalcommuter.co.nz

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In business | Money

Eight ways to handle the holiday slowdown By Martz Witty

It never fails to amaze me how entrepreneurs can cope with high volume sales and production periods, but some get a little freaked when business slows down, as can happen over the holidays. We’ve had a rash of people asking us what they should do over the holidays to keep themselves sane and on the right track. So here are a few of the suggestions. Get ready for the tax year. Riveting huh? Well maybe not but it will save you a ton in accountancy fees and also have you ready at the front of the line to get those annuals done and dusted and the tax position planned for the ensuing year. Well prepared records mean a reduction in time spent which spells savings to you.

General Colin Powell’s rules of engagement: • It ain’t as bad as you think. It will look better in the morning.

Communicate with your clients and customers more in the slow period to remain top of mind for when business speeds up. Send holiday cards and dream up some holiday based special offers for customers. Declutter at work. Take the time to do the filing, cull old records, throw out those records you can (usually over seven years old). Take a break yourself. Have a long weekend or longer, enjoy a change of scenery, visit family or friends, do some industrial research on your competitors. Just chill a bit. Study. Find something that interests you or will help your business and go do some study. Stimulate the brain, expand your horizons… check out other options.

• Get mad, then get over it. • Avoid having your ego so close to your position that when your position falls, your ego goes with it.

Take a break yourself. Have a long weekend or longer, enjoy a change of scenery, visit family or friends, do some industrial research on your competitors. Just chill a bit.

Declutter at home. Getting rid of things that you will do as soon as “you get around to it” will clear your mind for bigger, better and more fun things. It’s amazing what a drag these simple chores can be when you leave them undone.

Take the time to research plant and equipment you need, source some training and courses.

Shop! Maybe for yourself, but really we were thinking about things for the business.

Visit family and friends. When you’re busy you possibly don’t give these integral people

enough time. Drop in and say hi, keep home fires burning, keep friendships and relationships alive. Most importantly keep yourself in a positive mental frame of mind. Negativity is like rust, so keep it well at bay. If cash is your biggest stress then consult your business advisor, knock up some current projections and approach your bank (with your accountant) with a view to a temporary range of loan facility. It’s best to be proactive in these things and not leave it to chance. AT

• It can be done! • Be careful what you choose. You may get it. • Don’t let adverse facts stand in the way of a good decision. • You can’t make someone else’s choices. You shouldn’t let someone else make yours. • Check small things. • Share credit. • Remain calm. Be kind. • Have a vision. Be demanding.

Martz Witty is head of the Martz Group, aligning chartered accountancy with business development. www.martz.co.nz

• Don’t take counsel of your fears or naysayers. • Perpetual optimism is a force multiplier.

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A food gift company with a difference Manufacturer - Wholesaler - Retailer - Café With Rococo you get the whole package. They manufacture all of their own products from fudge to decorated cakes, lavosh, tapenade and a whole heap more. Manufacturing and wholesaling since 1991, the family-owned Kiwi company had humble beginnings. It started at the Takapuna markets where mum Linda and her kids would camp out to get the “best spot” to sell the fudge and cookies made in their home kitchen after school and work. Dad thought they were “mad”. The business grew, their previous jobs were left behind, and a factory was opened. The wholesale business continued to grow from strength to strength with Cottage Fare’s fudge becoming well known in the route trade. As the manufacturing customer-base and the distribution network were geared to the route trade, the company turned its attentions to gift lines. Rococo Gifts was born, initially as a brand supplying the gift trade through customers like Smith & Caughey’s, Farmers, and Woolworths. Sales were great but margins were not. Subsequently, the brand became the business and Rococo transitioned to

Rococo Cafe and Shop 39C Cavendish Drive, Manukau City P. (09) 277 5392 | E. orders@rococogifts.co.nz www.rococogifts.co.nz 48 | December 2017/January 2018 www.aucklandtoday.net.nz

a food and gift company – now with its own website, retail shop, and its latest addition: a Café. The manufacturing and wholesaling remains an integral part of the business and has also been relocated to the new address. Rococo’s point of difference is manufacturing. Most of what the company sells is made using local produce, and if it doesn’t make it itself, it sources it from local companies. For whatever is not available locally, it buys trusted European brands. Its early days for the café but the Rococo team has grand hopes for its future. They love the customer contact and the ever-increasing diversity of products. Of course there are challenges in hospitality, but they are enthusiastically meeting them head on. See them on Facebook, view the online shop at www.rococogifts.co.nz or better still, visit the Café and retail shop at 39C Cavendish Drive, Manukau City - open 7 days. They would love to see you.

Boating & Marine | The Engine Room

Marine diesel specialists When out on the water in a boat, it is vitally important to have a smooth-running and reliable engine. It’s not surprising then that the Beta Marine range of engines are becoming more and more popular in New Zealand, as the engines are both reliable and reasonably priced, says The Engine Room owner Andy Winter. “The Beta Marine engines are incredibly robust, being based upon the highly advanced Kubota technology of Japan and are made ready for marine use by Beta Marine in the United Kingdom.” The Engine Room is the distributor of Beta Marine engines for New Zealand and the Pacific Island area, and the company is able to install the engines where practicable and can provide ongoing repairs and maintenance for customers as required. “Beta Marine engines are a lot more reasonably priced than most other brands. Boat owners like to get good value for money and with Beta Marine being a very reliable option, they are the number one choice for the discerning owner.” As the news spreads about Beta Marine engines, this is turning The Engine Room into even more of a hive of activity, especially in summer. “We’re very busy, as we are importing more and more Beta Marine engines as new customers discover their benefits, and of course we are still servicing our existing customers.”

“Beta Marine engines are a lot more reasonably priced than most other brands. Boat owners like to get good value for money and with Beta Marine being a very reliable option, they are the number one choice for the discerning owner.” - Andy Winter

In March 2002, Andy, a British-born marine engineer who completed his apprenticeship and served his time in the British Royal Navy, bought 50 percent of the company, before acquiring the remaining half in December of the same year. Andy’s wife, Vicki, provides administration and is the lynchpin who keeps the business running when the rest of the crew are working out on the water. The team includes service and workshop manager Richard Loft and two marine mechanics, Shane Farrow and Brendan McCool. As well as providing Beta Marine, Bukh, Scania and John Deere engines, plus a huge range of spare parts for them, the business provides a repair and maintenance service for the Hobsonville ferries. It can also carry out servicing and repairs to most other inboard marine diesel engine brands. AT

Beta Marine engines also offers a five-year warranty, which is another big plus for boat owners. Technicians from The Engine Room regularly visit all of the Auckland marinas to carry out servicing and repairs to boat engines and can travel to other areas as well. “We have regularly travelled as far afield as the Bay of Islands and Tauranga and are happy to visit any customer wherever they may be based.” The Engine Room has been around a long time, having been originally established in 1992.

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www.aucklandtoday.net.nz December 2017/January 2018 | 49

Warkworth & Mangawhai | Whangaparaoa Lodge

Boating & Marine | Coastguard Boating Education

Staying safe on the water With the summer season upon us and many glorious warm days ahead, it’s time to take that boating education course to help keep you and your family safe on the water.

The other highly recommended course is the VHF Radio Operator Certificate.

That’s the message from Coastguard Boating Education (CBE), the leading provider of recreational boating education courses in New Zealand.

In New Zealand there is no law or regulation requiring recreational boaties to undergo any education or training about how to operate a boat and that is unusual. In Australia each state has regulations for skipper licensing.

CBE is part of Coastguard New Zealand and is a private training establishment registered with the New Zealand Qualifications Authority. CBE offers a wide range of course for boaties and skippers of all abilities and ages throughout the country. You can take a course in a classroom if you prefer face to face learning, or online for your convenience or through home study packages. Most of CBE’s work is providing courses for “mum and dad” boaties but it also provides professional training. CBE general manager, Mike Brown says the cost of an introductory course is negligible. “It’s an investment in you and your family’s safety. And if your family is confident in your abilities to operate a boat you will find that they have more fun and enjoy their time on the water much more.” The cost of a basic, introductory course, Day Skipper, is $165 for online or $250 for a classroom course. “It’s a two-day course and a lot of people would spend that ($250) on fuel, food and beverages in a weekend without blinking an eyelid so it’s a small investment,” Mike says. “This introductory course is highly recommended and offers essential knowledge for getting out on the water safely.”

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“We’ve had very experienced boaties do the Day Skipper course and be very surprised at what they learnt and did not know. Other courses teach how to maintain the outboard motor, use a GPS or perform first aid at sea.” Following the two introductory courses is the “Boat Master” course, CBE’s longest standing course. CBE, started in 1977, offers a whole range of courses up to advanced levels.

“Without doubt, our boating fatalities could be reduced,” Mike says. Mike says CBE is working with Water Safety New Zealand and Maritime New Zealand to attract Maori, Pacific Islanders, and new migrants to their courses. It has Maori, Tongan, Samoan and Chinese tutors. “So, we are trying to reach a wide range of people who go on the water.” Over five years CBE has trained about 1000 students through Te Wananga O Aotearoa waka programme in the “Day Skipper” course. “The students not only benefit from this but also their whanau with whom they share their knowledge,” Mike says. “Our message is that if you take boating education courses and become more knowledgeable and capable on the water you and your family will be safer and get greater enjoyment from boating.” Coastguard Boating Education 165 Westhaven Drive Westhaven Auckland www.boatingeducation.org.nz

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“Absolutely thrilled and humbled.” That was how Troy and Tomoko Clarry felt when they learned that their motel, Whangaparaoa Lodge, was the Supreme Award Winner of the 2017 Hospitality New Zealand Awards announced in mid-October. “We were pretty certain we had made a good case for an award in the Best Motel category,” says Troy, “but to win that category and then to hear our names announced as the supreme winners, was totally overwhelming. “It is wonderful to have this recognition for our service concept from our peers in the hospitality industry, all of whom work hard in their own sectors to stay at the top of their game.” An intensive judging process, by a panel of independent industry professionals,

considered many aspects of the award finalists’ businesses. These included staff training and human resources, customer service, food and beverage offerings, marketing and promotion activities, and the demonstration of business growth. The judges applauded Whangaparaoa Lodge as an example for other hoteliers to follow, noting that during their inspection they were able to witness how caring the Clarrys are with guests and the genuine pleasure they take from people choosing to stay with them.

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Warkworth & Mangawhai | Whangaparaoa Lodge “It’s true that we really strive to make each and every guest happy by ensuring three main service pillars – offering a warm welcome, anticipating guests’ needs while they are staying with us, and providing a heartfelt fond farewell. These are the fundamental tenets of real Kiwi hospitality.” Troy explains that prior to him and Tomoko returning to New Zealand from overseas in 2013 and purchasing Whangaparaoa Lodge, they had worked for over 20 years for luxury hotel chains - Ritz-Carlton and Hyatt Hotels throughout the Asia Pacific region. “To my mind their service, training, philosophy and culture are second to none in the hotel industry. “We absorbed that approach over many years and it was just automatic that we implemented it in our own lodge to make it what it is now, even though it is tiny in comparison. “Our service concept is based on redefining casual luxury through exceeding our guests’ expectations. We are especially proud of our small operations team that has worked diligently to achieve these great results in a relatively short time.” Whangaparaoa Lodge has also won many other awards to prove its outstanding service. It is ranked number one in Auckland on Trip Advisor and won Travellers’ Choice and Excellence awards in 2015 and 2016. Whangaparaoa Lodge, located on Little Manly Beach, 35 minutes north of Auckland city, is a boutique 14-room property offering a variety of large, modern, beautifully-designed studio and one-bedroom suites.

It caters for families, couples or groups whether on holiday, on business or for a conference. The lodge is blessed with a beachside location, a thriving local dining scene and a multitude of activities ranging from golf at nearby Gulf Harbour to hiking and bird watching on Tiritiri Matangi Island, just a short ferry ride away. “We are always looking to improve our product and on the status quo. We don’t sit still and rest on our laurels.” It was for exactly this purpose that when Troy and Tomoko returned to New Zealand they established their own hotel management and consulting company - Katalyma Hotels & Hospitality. Their goal was to bring a creative, exciting and professional approach to the operation of small boutique properties in New Zealand. Besides Whangaparaoa Lodge, Katalyma Hotels & Hospitality owns and manages Kerikeri Park Lodge and consulted on the rebranding of The Vineyard Cottages in Kumeu and Phoenix Resort in Taupo. All of these properties have benefited from the Clarry’s experience and very special service philosophy. AT Whangaparaoa Lodge 874 Whangaparaoa Rd Little Manly Auckland 0930 (09) 428 4666 reservations@whangaparaoalodge.com www.whangaparaoalodge.co.nz — Advertising Feature

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www.aucklandtoday.net.nz December 2017/January 2018 | 51

Warkworth & Mangawhai | Ashby Consulting

Delivering civil, industrial and residential engineering solutions It’s a small company that makes specialist engineering matters understandable to the lay person.

“Our team all live in North Auckland. They know that the area is developing rapidly, as well as being a unique physical environment with many challenges needing professional engineering input.”

“Clients like dealing with a small team that is personable and approachable, and that has real local knowledge of the area north of Auckland City,” says John McLaren, director of Ashby Consulting.

Ashby Consulting has had a presence in Warkworth for some 10 years. It offers the full gamut of engineering services from civil and structural to geo-technical, waste water and environmental engineering.

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“Within each of our specialty fields there are so many branches. I’m a civil engineer and deal with everything from roading and traffic design, access ways and sub-divisions, to storm water and sewerage design and water supply.” David Manning, Ashby Consulting’s structural engineer, is often called on by architects to provide solutions for their residential and commercial projects. He might also be consulted about jetties and foreshore structures, or about bridges and retaining wall design. “Our mum and dad clients seek out David to advise them about a retaining wall they may be looking to build on their property or about

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an extension to their house, or about what is required structurally to build a totally new house on what might be a difficult site.” Geo-technical engineering has gained significantly more profile since the earthquakes in Christchurch brought to the fore issues associated with the behaviour of certain earth materials. Ashby Consulting has considerable expertise in this field as well, covering geo-technical investigation and reports, land stability analysis and foundation design. “We have two engineers working in this area. It occupies about 40 percent of the projects our company is involved with.

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Warkworth & Mangawhai | Ashby Consulting “A lot of the land around this part of the country is not the most stable and requires analysis and then specialist solutions if it is to be built on safely. “Local and regional councils have become more and more risk averse with respect to the makeup of soils and even the most stable of sites requires a geo-technical report prior to any construction taking place.” Ashby Consulting is well aware that understanding and meeting council requirements is essential when undertaking any project. Local body bureaucracy can be a minefield for the uninitiated, but Ashby Consulting has the experience and up to date knowledge of local and regional plans and laws and they understand the intention for which they were created. “Helping our local homeowners and businesses through these processes is very

rewarding and we gain real satisfaction in seeing a project finished and finding sensible solutions to complex problems. “We are best placed to ensure our clients’ projects meet council expectations while providing practical, workable and cost effective solutions for them.” It is clear that Ashby Consulting does provide a “one stop” friendly engineering shop for the people of Warkworth and its surrounds. Contact them for an obligation free quote for your project, no matter what size. They would love to talk with you. AT Ashby Consulting 3 Elizabeth Street Warkworth (09) 425 9422 info@ashbyconsulting.co.nz www.ashbyconsulting.co.nz — Advertising Feature

Practical solutions for your engineering projects We undertake investigation, design and construction monitoring work in all facets of civil engineering including structural, geotechnical, roading, stormwater, wastewater & water supply. 3 Elizabeth Street, Warkworth | Email: info@ashbyconsulting.co.nz | www.ashbyconsulting.co.nz

Warkworth & Mangawhai | Mangawhai Engineering and Marine

Engineering services tailored to suit your needs Steel is becoming more and more in demand as a structural material for building, and that is where the engineering firm of Mangawhai Engineering and Marine comes in. From house beams to hand rails, the steel products turned out by the engineers at Mangawhai Engineering and Marine are tough and built to last.

“You can have bigger areas and big window openings, because the steel is a whole lot stronger than other building materials. For example, with wood, you would probably need a lot more supporting walls for these biggerstyle houses.” With five engineers, including one apprentice, Heather on administration, and Garry as the manager, the firm works across the whole Mangawhai area.

As well as residential houses, staff also And while the company turns out many products, have expertise with commercial buildings of varying complexity, it is all done with a smile and all of the fully-qualified engineers hold and friendly service. With a staff of seven, the steel welding qualification, AS/NZS2980, the company is small enough to provide each customer with a personal level of service. “We always strive to provide the best possible service for all our customers,” say directors Garry and Heather Crosbie. Mangawhai Engineering has been in business for 16 years and provides a wide range of engineering projects, from small welding repairs to manufacturing structural steel posts and beams for all sizes of houses.

and also have qualifications in stainless steel and aluminium. The firm also believes in supporting the community and carries out many services, for free, to the community. Mangawhai Engineering is also closely involved with the Mangawhai Harbour restoration, and provides repairs to the barge used to clear the harbour.

“The use of steel enables a house to have a much bigger span, without the use of supporting walls,” Heather says.

— Advertising Feature

The firm also repairs and makes new farm machinery, and has Hi-Ab Cranes for hire and offers container storage and hire. A free quote is available on all jobs.

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Mangawhai Engineering and Marine 115 Black Swamp Rd Mangawhai Northland (09) 423 1101 027 472 4381 www.mangawhaiengineeringmarineltd.co.nz

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www.aucklandtoday.net.nz December 2017/January 2018 | 53

Warkworth & Mangawhai | Coastal Homes NZ

Building your new lifestyle Coastal Homes NZ Ltd was started in 2002 and since that time has grown in both size and reputation, with currently 10 licensed building practitioners contracting to the company. Perfection is the goal of Coastal Homes. “We want our clients to be really excited about and proud of their new homes,” says sales consultant Victoria Hughes. “We want them to enjoy the building process and have fun choosing the finishing touches. We use only top quality materials and are satisfied only with the best quality workmanship because houses are meant to last for many years.” Victoria explains that the team have often found themselves building again and again over the years for the same client. “That’s a testament to the strength of our relationships with these clients.” At Coastal Homes the relationship with clients is established at the very start of the process. Anyone thinking of building with the company has a two-hour initial consultation with the team where everything from possible house

designs right down to a choice of door handles can be discussed. Costal Homes’ fully-furnished display home in Citrus Place is the perfect place to visit to see just what the company offers from joinery to fireplaces, from kitchen and bathroom designs to polished concrete or tiled floors. ”We certainly recommend that new clients come and see us, to look at the range of designs and plans we have, to gain inspiration for their own new build.” It’s in their name, and Coastal Homes NZ Ltd knows what is involved in building on the coast or on the cliffs overlooking the coasts. Hilltop construction requires special skills and knowledge, and Coastal Homes works with architects and engineers to design and construct houses that are appropriate for these environments.

“We want our clients to be really excited about and proud of their new homes. We want them to enjoy the building process and have fun choosing the finishing touches.” - Victoria Hughes

The company also has an in-house design and build programme. Clients bring their ideas and visions and Coastal Homes can draw up the concept before sending the plans to their preferred architectural draughtsmen to be finalised. “On our website there are lots of examples of houses we have built – baches and holiday homes, substantial permanent residences and houses for the over 50s. “These photos are there just to give people ideas. Our designs are adaptable and flexible because every client is different with different

requirements and different lifestyles, so every house is different too.” Whatever you choose to build with Coast Homes NZ Ltd, you will have the benefit of this proudly local company’s many years of experience and hassle-free build process. AT Coastal Homes NZ Limited 16 Citrus Place Mangawhai 021 525 659 Victoria@coastalhomesnz.com www.coastalhomesnz.com

— Advertising Feature

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Warkworth & Mangawhai | WaterTech Plus

Getting the best out of your water supply In a time where our water is a hot topic of conversation, WaterTech Plus has the resources and knowledge to help you best utilise our most precious resource effectively – in both rural and urban locations. General manager Colin Gordon says the industry is definitely in a transition phase and he is excited about the opportunities that is bringing. We are moving from an era where we had to think up all the solutions ourselves. Solutions that were trial and error and were not yet fully tested, to an era where technology is readily available and there is buckets of information on what works best for each and every customer. In saying ‘buckets’ you can’t go past some of the older technology. The bulldozer/reciprocal pumps produced here in New Zealand are a tried and true pump still sought after by farmers in particular. These pumps can be used with the variety of water conditions we are confronted with, giving a reliable performance. WaterTech Plus prides themselves in providing good quality, long lasting products with a service to go with it – the team make sure of this. Colin believes consultation with clients is of utmost importance. He ensures he fully understands the client’s needs and delivers the best ‘solution’ for those requirements. “We recommend quality pumps for long life and performance,” he says. Colin has a background in engineering and recently worked in central Australia, covering more than 600,000 sq km of farmland. During that time he took great interest in their use of water and the many applications in which it

"The team at Watertech Plus Ltd are excellent to deal with. They are professional and knowledgeable. Their service is prompt and they are always willing to go that extra mile to ensure 'a job well done'. I would highly recommend them to others." - Carol Shields, Wellsford

see you through your water requirements and guarantee a job well done.

The natural water sources won’t be there for the livestock to drink from or for the avid gardeners watering their gardens, so make sure your pumping systems from other water sources are in top condition and can cope with the demand before they have to.

Remember though, make sure that you have water to pump. “We have turned up to a few situations where the pump was being maligned, to find the tanks were in fact dry and some very embarrassed customers.” AT

The WaterTech Plus team is readily available when there is a breakdown - and breakdowns most often happen at the most inopportune time, but WaterTech Plus will come and make sure it is not just a quick repair, but one that will

was pumped. “There is not much call in New Zealand for the iconic windmill, but solar generation and pumping has its applications here.” While here in New Zealand we don’t have the same problem with providing electricity for pumping water, solar is becoming a cost effective and renewable resource that is underutilised. Colin says “there is a growing interest”. While on the subject of solar and renewable energy, New Zealand is set for a hot and dry summer. Water pumps and systems will be working overtime and if winter

maintenance wasn’t on your agenda you may start to feel the ‘dry’.

WaterTech Plus 6 Worker Road (09) 423 8061 sales@watertechplus.co.nz www.watertechplus.co.nz

— Advertising Feature

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www.aucklandtoday.net.nz December 2017/January 2018 | 55

Warkworth & Mangawhai | Warkworth Motorcycles

Kicking it up a gear Warkworth Motorcycles is kicking it up a gear with plans of development to coincide with the population growth in the area. If you know Warkworth, chances are you know the team behind Warkworth Motorcycles. They’re locals serving locals and have been for nearly two decades. Garry Soffe, a motorbike enthusiast from way back and a mechanic by trade, and his wife Anne Soffe, took over Warkworth Motorcycles 19 years ago because they wanted to do something that they actually enjoyed “and still enjoy,” Anne admits. “We’ve been here so long our first customers now have children of their own who are riding.” A lot has changed in their 19 year of business; most of their staff now have shares in the company and their vested interest is recognised in their work.

Specialising in top quality and trusted brands:

“We are a small community so you have to help out and get involved where you can,” Anne says.

• Kawasaki • Suzuki • Polaris • Second-hand bikes.

Whether it’s running food drives, supporting the school galas, helping to run the Kaipara Motorcycle Club trail rides or fixing an oil leak you can count on Warkworth Motorcycles to be there.

As the area becomes increasingly popular their core service of maintaining and servicing farm ATVs and other machinery has seen a definitive switch to the service of lifestyle blocks, wineries and orchards. “We are looking at expanding Kaiwaka", Anne says. “The Kaiwaka area is growing hugely, so that branch will end up growing and we will be employing more staff.” Epitomising convenience, Warkworth Motorcycles has a mobile service truck for on-site farm and lifestyle block maintenance, and their years of experience can tackle any mechanical issue. Their service is genuine and they truly look out for their community.

And if the Kaipara District keeps up the growth, you can be sure Warkworth Motorcycles will be growing alongside it. AT Warkworth Motorcycles 22 Whittaker Road Warkworth (09) 425 8535 warkworthmotorcycles@xtra.co.nz www.warkworthmotorcycles.co.nz

Warkworth Motorcycles can service:

Warkworth Motorcycles Kaiwaka 1916 State Highway 1 Kaiwaka (09) 431 2123 kaiwakasuzuki@xtra.co.nz www.warkworthmotorcycles.co.nz — Advertising Feature

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56 | December 2017/January 2018 www.aucklandtoday.net.nz

Warkworth Motorcycles, 22 Whittaker Road. Ph: 09 425 8535 Kaiwaka Branch, 1916 State Highway 1, Kaiwaka. Ph: 09 431 2123

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Anniversaries | Biz Info

Anniversaries | Paul Money Hifi & Home Theatre

Lessons in business The master of since 1983 longevity from IBM sound Paul Money Hifi & Home Theatre has been perfecting the sound of music since 1983. Back when the Herbs’ album, Light of the Pacific, was New Zealand’s number one choice and the only way to hear the smooth sound of reggae on you summer road trip was via tape deck, Paul Money was right there making sure you had the best tape deck on the market. Director John Tom has been with Paul Money Hifi & Home Theatre since his university days.

Fortune magazine published an article on five lessons we can learn from IBM when they celebrate the milestone of being in business for 100 years. Here is my take on them: Dream big Create a compelling vision of the great

company you are going to become in the future - even if it seems a million miles away from where you are right now. Be audacious! Set your team a goal that scares you every time you look at it. Your firm can be the best in the world at something – so what is it going to be?

Take risks Copying your competitors won’t make you an industry leader. You have to march to beat of your own drum. Sometimes you have to bet the entire farm on a bold move. Have the courage to follow your convictions and pursue a strategy you know to be right – no matter what the rest of the herd is doing.

Stand out Whatever you think makes you different, you need to dial up the volume even more.

Playing it safe won’t get you talked about. As Seth Godin once wrote, “If you are not annoying some people, you are not operating close enough to the edge. The edge is where the money is.” What are you doing that is dramatically and meaningfully different from what your competitors do? Be honest. Are you really doing anything remarkable, or worth remarking about?

Hire people who are better than you For your company to succeed long term, you need to continually upgrade the quality of your people. Every new hire should raise the bar for the existing team.

I wonder if things have gone too far? The biggest problem business leaders report to me is that they struggle with business execution - they struggle to get their people to get things done – fast!

It’s okay to be the boss Let your team see that you have a firm handle on the business and can make good decisions. Making decisions is what you are paid to do. You need to confidently set the strategic direction. Be tough enough to drive business execution. Be tough enough to pull the plug on projects that are not living up to their original promise.

Set clear expectations Structure is not a dirty word. People crave structure. Your employees need to clearly understand how their roles and goals relate

John has seen the rise and fall of many products and systems over the years but admits the best brands always shine through and you can never beat quality. “We have always been selective of the brands we carry as they have to tick the right boxes for us to sell them. We still deal with most of the brands we have carried since day one.” You’ll be hard-pressed to find a team whose knowledge surpasses those at Paul Money Hifi. “The reason why people come to us is not just for our premium brands, but it’s for our knowledge which is built up over time.

Our average experience amongst our staff is 24 years.” Nearing their 35-year anniversary most of Paul Money’s clients know the team by name and vice versa. Still, to this day they get no greater satisfaction then positive feedback from clients and a job well done. AT Paul Money Hifi & Home Theatres 83 View Road Mount Eden Auckland (09) 444 4321 shop@paulmoney.co.nz www.paulmoney.co.nz

— Advertising Feature

Carefully define what an “A” player looks like for every role and never settle for second best. If you are a leader, have you identified who your successor will be, and are you grooming them to step into your role one day and take it to another level? If not - you need to start now!

You need to be tough to last These days we see lots of articles about how important it is to “empower” employees by leaving them alone, and how you don’t want to “micromanage” them.

“I started with the Paul Money Hifi sales team in 1987 while I was studying at Auckland University. I always had a passion for hifi at a young age and listening to music is about reproducing the best sound possible."

to the overall company strategy, and how their performance will be evaluated every week, every month.

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Toughen up Yes we all want to be liked, and no one wants to be jerk. However, weak managers are not respected. Weak managers are too casual and friendly. They let small problems build up into big problems, when they should have been dealt with immediately. Managing is not something you do when things go wrong. Your number one job is to keep projects moving forward and support your people so they can achieve their goals. Getting things done is your number one job every day.

Take responsibility As a manager you only succeed when your team succeeds. You praise the team when the team succeeds. You alone take responsibility when the team fails.

We offer advice on audio and video design for Consumer use. Whatever your requirements are, we will have a music solution for you ! Bring in your house plans and your brief and we can design a system as well as follow it through to final fit off taking out the hassle of you sorting it all out. If necessary, an on site visit can be arranged.

Yes, being a manager is a tough job. Are you tough enough? AT Stephen Lynch is the president of RESULTS.com. Information kindly provided by RESULTS.com: www.results.com

paulmoney.co.nz | 09 638 8555 | 83 View Road, Mt Eden, Auckland www.aucklandtoday.net.nz December 2017/January 2018 | 59

Anniversaries | Neo Neon Signs

35 years helping companies make their mark Thirty five years in business is a great achievement. So the birthday cake has been cut at Neo Neon Signs – a company regarded as New Zealand’s leading corporate sign manufacturer and a status richly deserved. Neo Neon Signs began manufacturing in 1983 as a specialist creative neon house. Over the years when different management teams saw opportunities, the company expanded its product offering. As it gained a reputation for delivering to its clients, Neo Neon was able to continue to diversity and grow its product suite and clientele. Today Neo Neon Signs offers a comprehensive range of signage for mainly corporate, commercial and retail clients anywhere in New Zealand. Walk down any city street or through any shopping mall in this county and you will undoubtedly see signage and branding that has been manufactured and installed by Neo Neon Signs.

“We have worked for and continue to work for some of New Zealand’s leading brands,” says Richard Pervan, general manager and an owner of Neo Neon Signs. “ANZ, Progressive Enterprises (Countdown Supermarkets), Ray White, Kmart, Dominos, Goodman, Sky City, Spark, New Zealand Lotteries, Paper Plus, Specsavers and many more household names.” Neo Neon Signs can produce all types of signage – from car park signs and architectural signage all the way through to complete signage fitouts for new large format stores – signs that can take weeks to manufacture and install. “High profile organisations would not continue to use us if we did not operate in an utterly professional manner in all aspects of our work.”

“High profile organisations would not continue to use us if we did not operate in an utterly professional manner in all aspects of our work.” - Richard Pervan

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60 | December 2017/January 2018 www.aucklandtoday.net.nz

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Anniversaries | Neo Neon Signs “Maintaining quality control of product and data, meeting production and installation targets throughout the roll-out was critical.” Richard explains that Neo Neon Signs is one of the only remaining signage businesses with full in-house capability. They can do everything from sign concepts and design, metal and plastic fabrication, spray painting, digital signage, laser cutting graphics, CNC cutting, neon blowing, digital printing and sign assembly and installation. “There are two main facets to our business – the physical signage and also digital imaging. We offer a full range of print media. Wallpapers, brochures, menus – we can do them all.”

shapes and sizes and there is little doubt that you will be looking to further develop what you offer to clients into the future. AT Neo Neon Signs 1016E Great South Road Penrose Auckland (09) 579 5250 sales@neoneon.co.nz www.neoneon.co.nz

Neo Neon Signs have invested heavily in stateof-the-art equipment for both aspects of the business so they can keep control of processes and not be reliant on outside contractors.

Neo Neon Signs’ participation in the large scale New Zealand Lotteries’ rebranding showcased the capabilities of this highly-professional and customer–focused organisation. “We were one of two signage businesses which successfully tendered to carry out the rebranding of the largest retail network in New Zealand. We manufactured both internal and external signage, as well as co-ordinating and executing installation at 650 Lotto sites from Cape Reinga to Stewart Island. “To do this we employed not only our own designated installation teams, but also teams from our national network of signage partners. The whole project was really fast-paced and the installation was completed within nine months to the total satisfaction of the client.

“There are two main facets to our business – the physical signage and also digital imaging. We offer a full range of print media. Wallpapers, brochures, menus – we can do them all.” - Richard Pervan

— Advertising Feature

Carcolors congratulates Neo Neon signs on their 35th anniversary!

The same level of investment has been put into access equipment for the company’s signage installers. Cherry pickers, scissor lifts and crane trucks ensure the company is able to offer the best service to its clients, no matter where the signs are to be placed.

Carcolors is Auckland’s leading distributor of automotive, industrial and signwriting supplies.

There is a strong team culture within Neo Neon Signs. “It’s important to us that this is a good place to work with career development opportunities and where people feel valued and safe. “We have strict health and safety policies and we pride ourselves on giving back to our community. We are just entering on a partnership programme with Onehunga High School where students can do work placements and see what it might be like to work with us.”

18 Arrenway Drive, Albany, Auckland Ph: 09 443 1960 sales@carcolors.co.nz www.carcolors.co.nz

Happy anniversary Neo Neon Signs. Over your 35 years you have worked on projects of all

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www.aucklandtoday.net.nz December 2017/January 2018 | 61

Anniversaries | The Pink Bin Company

Bin hire and recycling specialists Giving value for money, providing an efficient recycling service, and putting a strong emphasis on working to the client’s timeline has seen Pink Bin Hire continue to grow over the last 20 years. Pink Bin Hire marks its 20th anniversary this year, and general manager Craig Stuart says the family-owned firm has clients who have been with the firm since it first started. He attributes this loyalty to the service Pink Bins provides and to the dedication of the hard-working team. “We go out of our way to give value for money,” says Craig. “Our customers really appreciate this and it gives us a competitive edge. We’re there when they need their bins gone. Plus, when they ring us they talk to a real person, not a machine or an online booking service.” The company hires bins for the construction, demolition and domestic markets across Auckland, along with servicing some clients in the surrounding area. Pink Bin Hire was one of the first bin hire company’s in Auckland to introduce construction recycling, says Craig, and this has also been appreciated by their clients.

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Anniversaries | The Pink Bin Company "We’re there when they need their bins gone. Plus, when they ring us they talk to a real person, not a machine or an online booking service." - Craig Stuart, general manager

In addition to this they also offer a wait while you load service, which is ideal for clients who don’t have the room on site for a bin. Usually this is for 30 minutes, but can be extended by arrangement. Other additional services include a portable toilet hire and a green waste-only bin hire, which is charged at a different rate to general waste as there is no landfill levy.

“We introduced recycling 10 years ago, and this has been good for the construction and demolition industry as they know their waste is being recycled, rather than being diverted into landfill.”

Craig says Pink Bin Hire has been pleased with its success over the last 20 years, but this success could not be achieved without the support of their clients.

Having specialised trucks that can access difficult sites is also appreciated by both domestic clients and those in the construction industry. It means bins can be delivered to sites with narrow or steep driveways, on hill sites and sites with limited access.

“I’d like to thank all our suppliers and customers who have supported us, and worked with us as a team over the last 20 years. We really appreciate it and look forward to working together over the next 20 years.” AT The Pink Bin Company Limited 27 Grayson Ave Manukau City Auckland 0800 746 524 bins@pinkbins.co.nz www.pinkbins.co.nz

Along with having the equipment, Craig says the skills of the drivers come into play here. He says not only do the drivers provide a great service but the are the face of Pink Bins and effectively work as salespeople out in the community. The company also has a dedicated team working on the recycling side of the business. In 2005 the company acquired a factory in Manukau to establish a recycling plant.

— Advertising Feature

This enabled the company to recycle many products, including timber, plaster board, scrap metal, cardboard, batteries, green waste and electrical waste. As part of its community service, Pink Bin Hire works in with the Department of Corrections release to work programme, which sees people who have made mistakes in their life get a second chance. Craig says they have seen great successes with this programme and company is proud to be associated with it. The company has also been involved with many community projects over the years, including Westpac Rescue Helicopter, Breast Cancer’s Dragon Boating, Habitat for Humanity, and Special Children’s Christmas Parties. Pink Bins offer many different bin sizes and waste types to suit all disposal and recycling needs no matter how big or small.

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www.aucklandtoday.net.nz December 2017/January 2018 | 63

Anniversaries | Advanced Corrosion Treatments

Keeping corrosion at bay for 65 years Advanced Corrosion Treatments has been in business for 65 years, specialising in rust control and corrosion treatments and is a recognised leader in the blast and paint industry.

It is now being run under the watchful eye of general manager Les Baggstrom. Les has many years of experience in the business and is a personal friend of the owners Peter and Janet Naylor. He has maintained a familial approach to the business with both customers and staff. Advanced Corrosion Treatments has one of the largest abrasive blast room facilities in New Zealand, making optimal use of the operational layout to offer a one-stop-shop tailored to client requirements.

Les adheres to a managerial style of getting the work load through for customers as quickly and proficiently as possible, where many larger blast companies have waiting and holding issues. The company works with engineering firms throughout Auckland providing a full range of services, including: • Metal spraying • Protective coatings for steel structures • Fire protection for structural steel • Corrosion control • Truck and machinery painters • Chassis heave treatment and LT400 certification • On site work

Les finds the variety of work coming into the workshop both different and interesting. The team’s can-do attitude means they are always up for a challenge, making them an established leader and ready for the years ahead.

• Concrete repairs, injection, cracks, spalling coatings, grinding. Advance Corrosion Treatments has served major New Zealand corporations in the field of corrosion control relating to building and plant maintenance, transportation, construction and manufacturing work. It is also one the few companies providing chassis heave treatment. Les says this service is appreciated by trucking firms as it can often mean the difference between repairing a vehicle or having to buy a new truck.

Small bespoke jobs are a speciality at Advanced Corrosion Treatments, such as internal steel staircases and signage. A recent job that many Aucklanders would recognise is the sculptural spiral staircase in Cook Street. This is the type of bespoke work for which Advanced Corrosion Treatments has established a strong reputation.

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THANKS FOR A GREAT 65 YEARS! 360 Neilson Street, Onehunga E: act@advancedcorrosion.co.nz

64 | December 2017/January 2018 www.aucklandtoday.net.nz

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Anniversaries | Advanced Corrosion Treatments

Anniversaries | Hurley Architects

Creating dream designs for 25 years Hurley Architects in Pukekohe has notched up a milestone - a quarter of a century in business creating dream homes for its clients from Kapiti in the south to the Bay of Islands in the north. Scores of clients past and present gathered with staff in late November to celebrate the 25th anniversary of the company. The business was established in Ponsonby in 1993 by Jann Hurley as Jann Hurley Architects, and shifted to Pukekohe five years later. It has since had a name change to Hurley Architects in 2014 to reflect its growth. From the outset, in 1993, Jann Hurley set out to make her company as customer-focused as possible to differentiate her services from others. “Every house we do is a one-off and it is specific to the client and their site,” Jann says. Most of the company’s work has been for large properties on lifestyle blocks without too many constraints regarding boundaries and site coverage. The company produces a range of designs from contemporary minimalist to rustic country. Several properties have won Master Builder awards and featured in magazines. The key to its ongoing success has been strong relationships with a core group of builders who have continually referred clients to Hurley Architects. “Most of our work has come from referrals,” Jann says.

Quality assurance and providing value for money are important at Advanced Corrosion Treatments. Along with an in-house quality control system, the company uses the technical support of major suppliers and manufacturers who have assisted, tested, and monitored Advanced Corrosion Treatment's service standards in areas of blast profiles, climate control, paint application and film builds. The operation has a remarkable health and safety training programme and places a great importance on the safety of both its staff and customers. All staff are Site Safe accredited.

act@advancedcorrosion.co.nz www.advancedcorrosion.co.nz

— Advertising Feature

In the past 25 years significant changes in the building code have required a lot more documentation in the planning and building of a home.

Brae Barn: Industrial meets country, with the use of exposed portal steel frames and utilitarian materials like concrete block and corrugated iron cladding on the outside, polished concrete floors inside and traditional gable barn shapes - Photography by Samuel Hartnett

starts, checks the work as it progresses and approves the payment claims, making sure work claimed for has been done and all materials claimed are on site. Looking forward, Jann says the company is now considering designing terraced houses and apartments for a changing market in Pukekohe. “I think there is a demand in Pukekohe for something different. It could be two to four – bedroom terraced houses or apartments that have been built to high specifications. That might suit the 20-35-year-old market and empty-nesters whose children have left home,” Jann says.

“I think with more intensive housing it needs to be done very well.” Important issues are outlook, Typically, Hurley Architects spends an average AT of 300 hours on a house it designs and on some shared areas and the ability to maintain privacy. very large properties they have spent up to 800 Hurley Architects hours. Hurley Architects start completely from scratch and just the concept plan might take 40 PO Box 160 8C Roulston Street hours, Jann says. Pukekohe The company is usually involved in the selection Auckland of the builder if the referral has not come from (09) 238 9459 one of the builders the company works closely enquiries@hurleyarchitects.co.nz with. And it chooses all the fittings such as www.hurleyarchitects.co.nz — Advertising Feature windows and doors before the construction

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www.aucklandtoday.net.nz December 2017/January 2018 | 65

Anniversaries | The Bird Barn

For all creatures great and small There are many reasons why people love to visit The Bird Barn. Like the name suggests, The Bird Barn is home to hundreds of birds for the public to see and to buy, but there are many other creatures as well including reptiles, tropical fish, dogs and cats, guinea pigs and rabbits. Founder Davy Jones started The Bird Barn 35 years ago with one barn; first with some canaries and finches, then the bigger parrots, and then other types of animals also. “I’ve always kept birds and when we bought this big property in Lincoln Road, I had aviaries there with lots of birds and people would come to see them and they also wanted to buy them. It got that busy that it turned into a business,” Davy says. “After a few years and when we could afford it, we applied to the council to build a second barn for the animals.”

From left are: Ameera , Alan, Dav Joy and David

The first barn houses birds, bird accessories, premium birdseed, cages and a large aviary complex. The second barn specialises in puppies, kittens, small animals, reptiles and fish, and has accessories for all furry and scaly pets, animal housing and premium cat and dog foods. The business operates as a family partnership. Davy, his son and daughter-inlaw, David and Mellissa, and other son and daughter-in-law, Alan and Ameera, all help to keep the business operating. Son David concentrates on the birds, with expert help from founder Davy, while Alan and Ameera are kept busy tending to the animal side. While many people visit intending to buy a pet, others just want to spend some time wandering around or to have a picnic in the peaceful half acre of tropical gardens. The Bird Barn is a popular spot for visits by schools and kindergartens where children can learn about the different breeds. “We get the birds out for them to have a look at – it’s a hands-on kind of place,” says Ameera. It is a unique place to visit in Auckland, as it is free to visit and enjoy the surroundings.

“Our passion is animals whether it’s furry, feathery or scaled, we love them all. We pride ourselves in having a one-of-a-kind establishment, which creates a great experience for people and their pets.” - Davy Jones

“There are no other places like ours round here. People who can’t afford to go to the zoo can come here to see the animals. The closest place similar to ours is East Road Petshop in Invercargill, where a hobby also turned into a business,” Davy says. The owners ensure that all staff at The Bird Barn are well educated in all aspects of animal care, and the business owners

and staff take pride in providing very friendly service to all of the many visitors. The Bird Barn houses many types of birds, including macaws, cockatiels, budgies, finches and chickens. Many birds are bred at the property, and others are bought in from throughout New Zealand. While it is not a vet, the Bird Barn does provide some care services, including trimming of wings and beaks. “Our passion is animals - whether it’s furry, feathery or scaled, we love them all. We pride ourselves in having a one-of-akind establishment, which creates a great experience for people and their pets. “It’s a little escape from the hustle and bustle of busy Auckland, with our friendly staff happy to help with any of your animal related questions.” AT The Bird Barn 158 Lincoln Road Henderson Auckland (09) 838 8745 www.birdbarn.co.nz

— Advertising Feature

FROM

To The Bird Barn Pet Store on their 35th Anniversary

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66 | December 2017/January 2018 www.aucklandtoday.net.nz

Anniversaries | Scot Thrust

Delivering three decades of professional service They’re popping champagne corks at Scot Thrust. This privately-owned civil construction company is celebrating its 30th anniversary and is very proud of what it has achieved during those years. “The company was established in 1988 by Edinburgh-born Scotsman Donald Mackintosh,” says Scot Thrust’s general manager, Andrew Coombes.

“Our line of work is excavating and drilling pipes for electricity, gas and drainage. This, as well as the machinery we use, means our business requires very stringent H&S procedures.

“Donald worked on the oil rigs in the North Sea off Aberdeen but, as so often happens, he met a Kiwi girl there, came to New Zealand with her for the 1987 Rugby World Cup and never left.”

“I’m passionate about this and have instigated fortnightly interactive H&S meetings for all the staff. It’s their input that drives the way we operate because they understand exactly what we do on a daily basis.

From its early days with just Donald, a ute and a pipe thruster for pipeline installation, the company has evolved to a fully-fledged professional organisation employing over 20 people and carrying out projects for high-profile corporates such as Vector Ltd. Fundamental to that professionalism is the emphasis placed at Scot Thrust on health, safety, quality and the environment.

“Through discussion we have grown everyone’s knowledge and experience and operate as a really cohesive team, delivering a safe top quality service for our clients.” Through this focus on their safety, Scot Thrust’s staff take immense pride in their workmanship and have an excellent safety record on the projects they have carried out.

“Through discussion we have grown everyone’s knowledge and experience and operate as a really cohesive team, delivering a safe top quality service for our clients.” - Andrew Coombes

do gas connections as well. Basically anything around infrastructure we can handle. No job is too hard, too big or too small.” Andrew notes that several recent projects have involved replacing overhead conductors with underground cables. “We’ve completed these kinds of improvement projects in Massey Road, Mangere East, on Kitchener Street and Hurstmere Road, Takapuna, as well as on streets in Pakuranga and Manurewa. Right now we are undertaking an electricity network reinforcement project in Mangere West due to industry growth in the area.”

They also feel valued and as a result staff retention at the organisation is very high.

Traffic management during such projects is integral to their smooth and uninterrupted flow. Scot Thrust purchased its own specialist attenuated trucks for this purpose.

”People have been here 20+ years. I like nothing more than to pat staff on the back for jobs well done. They have made the business the success it is and ensured its longevity.”

The company became so proficient and skilled in this field that now they service not only their own projects, but provide traffic management for other companies.

Scot Thrust’s core competencies are in civil construction, directional drilling and in traffic management.

Happy anniversary Scot Thrust. May you have many more. AT

“A lot of the work we have done around Auckland has been electricity-focussed, laying underground low voltage (LV) and high voltage (HV) pipes for cables. We have the capacity to drill horizontally up to 300 metres to install these utility services.

Scot Thrust 12 Oteha Valley Rd Extension Albany North Shore Auckland (09) 444 5047 andrew@scotthrust.co.nz www.scotthrust.co.nz

“Water, sanitary sewer and stormwater pipe installation is another of our specialities. And we

— Advertising Feature

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Scot Thrust would like to thank all its supporters and clients over the last 30 years

CALL US! PH 09 444 5047 | 12 Oteha Valley Road Extension, Albany, North Shore, Auckland |www.scotthrust.co.nz www.aucklandtoday.net.nz December 2017/January 2018 | 67

Anniversaries | Calibre Security

Delivering cost effective, personalised security for 30 years Calibre Security is one of the few privately owned security companies in Auckland that is small enough to be personal, and yet big enough to outperform its competitors. It offers a “one-stop shop” for all its customers’ security needs, including alarm installation and servicing, CCTV installation, an alarm response service, patrol services, monitoring and a static guard service. “We service the greater Auckland area and provide national coverage using reliable contractors outside of Auckland,” says Calibre Security sales manager Doug Parlane. “We are also the longest serving independent guard service provider in Auckland; more than 27 years and counting.” The business has been in operation for 30 years - established in 1988 by founders Keith and Lynda Addis. Then known as East Side Security, Keith had a vision of providing cost effective, personalised security services to homes and businesses. The business has continued to develop its services, and in October 2012 Calibre became the first Auckland based provider to set up a

“We service the greater Auckland area and provide national coverage using reliable contractors outside of Auckland.” - Doug Parlane

in each segment of the market, rather than applying the one size fits all approach. National Emergency Support Team, dealing with medical alarm issues for one of its multi-national clients. To achieve this Calibre Security partnered with some of the best industry contractors and technicians in the country. The focus for the Calibre Security management team is to provide the best level of service

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In cases where CCTV installation is required, Calibre Security ensures that the quality of the cameras and the network disk recorder is of Calibre Security provide, install and commission sufficient size and quality to suit the purpose. all types of intruder alarm systems to meet its customers’ individual needs. Calibre also provides individually tailored patrol services for businesses. “Whether you are after a residential alarm, small commercial or a large system with access Providing a guard service is a core part of control components, we can design a suitable Calibre’s services, where guards are needed system to meet your needs and budget. to protect premises, including looking after a car park during a function, security at a school “We employ our own alarm technician and function, patrolling a shopping centre on foot, we also have qualified contractors throughout and guarding a building under construction at New Zealand to do alarm installation for us night-time. Calibre covers all these situations. on our behalf. “This means your remote branches can be looked after by us as well, standardising your equipment and negating the need for multiple suppliers and accounts.”

“Our core competitive advantage is providing fast, effective attendances to your security requirements and well established business and operations experience.”

Calibre provides alarm monitoring, and when an alarm is triggered at your premises, one of Calibre’s alarm response officers will respond and act accordingly.

Calibre Security thanks all its suppliers, including Bupa NZ, Toshiba, Panmure Automotive and the Otahuhu Business Association. AT

It is recommended that all commercial alarm systems be serviced every six to 12 months, and Calibre Security will either develop a regular service schedule or attend to alarm faults on an ”as and when required” basis.

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Calibre Security Auckland (09) 527 2943 enquiries@calibresecurity.co.nz www.calibresecurity.co.nz — Advertising Feature

Proudly supporting Calibre Security Some of the key functions of the Otahuhu Business Association... • Promotion of Otahuhu as a business district through active events, marketing and advertising programmes and strategies. • Workshops and networking events for members. • Security Services • Rapid Graffiti removal. • Making Otahuhu a pleasant and safe place to visit through the implementation of environmental placemaking projects. • Keeping members informed about the effects of infrastructure projects in the Otahuhu District. • A business directory - hardcopy and online including social media.

Proud to support Calibre Security Bupa are pleased to use the services of Calibre Security in our Medical Alarms, Retirement Villages and Care Homes businesses. 0800 60 80 99 bupa.co.nz

PANMURE AUTOMOTIVE & TYRES www.panmureautomotive.co.nz 68 | December 2017/January 2018 www.aucklandtoday.net.nz

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Education | St Paul's College

St Paul’s College lays the foundation for a bright future St Paul’s College’s new three-storey Innovative Learning Space and administration wing will open in January 2018, and Headmaster Kieran Fouhy says the building lays the foundation for the school’s future. “It’s the most significant development at St Paul’s College since it first opened and is a major investment for the school. “It positions us as forward looking, and says that St Paul’s College is here to stay,” says Kieran, who was Headmaster of St Peter’s College for 28 years prior to moving to St Paul’s. The new building, designed by prominent architects Architectus, replaces the administration building built in 1903, and Marist Brothers house built in the early 1960s. It’s the result of extensive fundraising by the school and the St Paul’s College Development Foundation Trust. School land that wasn’t being used was also sold, and the new development shows the school is looking towards the future. With the motto Confortare Esto Vir, Take Courage and be a Man, St Paul’s College has been educating young men for more than 100 years. It provides a holistic education based on Catholic Marist traditions of excellence for boys from years 7 to 13, and aims to be the college of choice for Catholic boys from the local community and across Auckland.

“It’s the most significant development at St Paul’s College since it first opened and is a major investment for the school. It positions us as forward looking, and says that St Paul’s College is here to stay.” - Kieran Fouhy

“I like to say it’s the Catholic religion in the public sphere; it’s not inward looking. but advanced looking and adapting to today’s society.” The school also places a strong emphasis on community, on the boys being part of the wider community, and the school being a community of men of courage.

Headmaster Kieran Fouhy, senior project manager Vicki Russell of Watershed (who are project managing the build), and Saint Paul’s board member Bernice Mene checking out progress during the build

Along with academic study, the school also encourages boys to achieve in other aspects of their lives, including music and sport. Kieran says the new building is not just a wonderful new facility, it makes a statement about St Paul’s College – that it is forward looking, has adapted over the years to changes in society and it continues to adapt to meet changes in society.

St Paul’s College 183 Richmond Road Ponsonby Auckland (09) 376 1287 stpauls@stpaulscollege.co.nz www.stpaulscollege.co.nz — Advertising Feature

He says St Paul’s College has always had good educational bones. Now the modern building is putting flesh on those bones. AT

Kieran points out that recent research has found that many boys flourish in a single sex school where the education can be tailored to their needs.

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He says at St Paul’s College they structure the education specifically for boys.

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He says while the school has adapted over the years, and continues to adapt to changes in society, some fundamentals have remained the same.

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The school places an emphasis on boys receiving a modern Catholic education, but Kieran points out it’s not a monastic school.

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www.aucklandtoday.net.nz December 2017/January 2018 | 69

Education | Epsom Girls Grammar School

A century of educational excellence The year 2017 marked a century of excellence in girls’ education for Epsom Girls Grammar School. Principal Lorraine Pound says while the centenary is a perfect opportunity to look back on the school’s proud tradition, it’s also an excellent time to look to the future. “Last year I posed two important questions as we prepared to head into the school’s second century: What will Epsom Girls Grammar School look like in its second century, and what will learning look like in the school’s second century?” She says the school has been exploring the first question through a communications review and a uniform review; the last uniform change was in the 1980s. The second question is being explored through a curriculum review. Lorraine points out that students are coming through now who have experienced studio-type learning environments and Epsom Girls Grammar wants to be responsive to their learning needs. She says the school also knows it wants physical learning spaces that will be flexible and adaptable for whatever the particular learning need is on any given day. “It’s not about just having glass walls and lime green furniture, it’s about establishing principles,

pedagogy and practices that will benefit students’ outcomes. So we are looking at those three things in preparation of our first Innovative Learning Environment complete building, which will be a redevelopment of an old block.”

She says when it comes to new technology, Epsom Girls Grammar School is fortunate to have a sole school ICT professional development contract for three years, and excellent staff development to support the BYOD programme.

These reviews are part of an ongoing process at the school to embrace changes that bring benefits to the students.

While education has changed dramatically over the last century and will continue to change going into the next century, many of the basic guiding principles at Epsom Girls Grammar School remain the same.

Lorraine says when it comes to changes, planning and resourcing is always important to make the most of any developments, for example BYOD (Bring Your Own Device) use has to be based on good pedagogical practice. “To borrow Alan November’s phrase, it’s no good having a $1,000 pencil. New technology demands new ways of learning.”

“It’s not about just having glass walls and lime green furniture, it’s about establishing principles, pedagogy and practices that will benefit students’ outcomes.” - Lorraine Pound

The wooden homestead building of the 1920s

70 | December 2017/January 2018 www.aucklandtoday.net.nz

Excellence in girls’ education, providing a broad range of opportunities in both curriculum and co-curricular activities, a strong sense of community, and respect for students and teachers are the guiding principles under which the school has always operated.

“We place an emphasis on giving them the confidence to go out and pursue anything they want to pursue, and never having a narrow idea of what a woman from Epsom should be limited to.” - Lorraine Pound

Education | Rutherford College

Education | Epsom Girls Grammar School

Making a difference for each individual

The school’s first staff

Significantly, Rutherford College operates on the mantra “one size fits one” and definitely not “one size fits all”. 2017 Senior Leadership Team

Just two years after the School opened in 1917, it was providing greater opportunities for girls, with a programme of four full years of education, which was unusual at the time Lorraine says as the world changes and opportunities change, Epsom Girls Grammar School wants to continue to equip its students for the next step, whatever that is, so they can seize possibilities and act on them. “We place an emphasis on giving them the confidence to go out and pursue anything they want to pursue, and never having a narrow idea of what a woman from Epsom should be limited to.” She says the way the students seize possibilities was clearly demonstrated by the alumnae who attended the school’s centenary events, and the enormous diversity in areas they had pursued, in careers, sports, community and voluntary work. She was also heartened to hear stories from the alumnae of their time at Epsom Girls Grammar. “What struck me again and again, talking with the alumnae, and seeing students interacting with them, was a strong connection from former students and former teachers to the school. “You’d hear alumnae talking about a teacher who took the time, a teacher who opened their eyes

to opportunities, whether in academic futures or co-curricular activities.” One aspect of the school that has changed over the century is that there is now a very diverse community. A visitor to the school in 1917 would probably see a homogeneous student body. Now the school has students from 82 different nationalities. “That’s something we’re very proud of,” says Lorraine. “It’s very Auckland, and that diversity means that hopefully, as students go through their schooling, they come out into the world as people who embrace diversity, who are not ignorant of other people, other cultures and other ways of seeing and other ways of doing, which is a very good global skill.” She says she is proud of all that Epsom Girls Grammar School has achieved over the last century, and excited about the school’s future going into the next century. AT Epsom Girls Grammar School Silver Road Epsom Auckland (64 9) 630 5963 office@eggs.school.nz www.eggs.school.nz

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For Principal Gary Moore and his staff getting to know each of their students individually and building relationships with them is fundamental to sustaining positive learning. “The connection that teachers make with students is the single greatest factor in determining whether many of our young people engage with learning in a way that we as educators wish them to do,” Gary says. “As teachers we must always be thinking how we can make a difference for each individual student whose education we have been entrusted with.” Utilising this philosophy, Rutherford College offers students opportunities across a variety of contexts aimed at finding the key to unlocking each student’s potential. According to the latest Education Review Office report on Rutherford College, this holistic approach has resulted in “students being proud of their school, seeking opportunities for leadership, enjoying positive and supportive relationships with teachers and benefiting from the school’s inclusive and culturally responsive educational practices”. Rutherford College is a well-established Years 9 - 13 school, serving families from the Te Atatu Peninsula and surrounding districts. With a roll of some 1,300 students, the college has close connections with its nearby feeder primary and intermediate schools.

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“The possibilities of sharing data across the schools and developing a common language of learning across Years 8 – 10 will ensure the transition from intermediate level to secondary school is much less daunting for students.” The college has a strong commitment to all students reaching their potential and becoming the best person they can be. ATOM: “achieving to our maximum” is the focus of teachers and students. ”We want them to develop the key competencies for their future life, for wherever they are heading and for whatever their hopes and aspirations are.” To this end, academic programmes at the school are complemented by a wider range of other curriculum options. Performing arts, carpentry, electronics and hospitality are some of what is offered. “We do place a lot of emphasis on academic achievement. Year after year we attain the highest results for West Auckland in the Scholarship examinations and two years ago one of our students gained the prestigious award of NZ’s Top Scholar." AT Rutherford College Kotuku St Te Atatu Peninsula Auckland (09) 834 9790 admin@rutherford.school.nz www.rutherford.school.nz

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December 2017/January 2018 | 71

Focus | Snowplanet

Where it’s winter all year long Winning the Westpac Auckland Business Award for Supreme Business Excellence and the Excellence in Customer Delivery category topped off a successful year for Snowplanet, New Zealand’s only all-year indoor snow resort. John Howsam, general manager for Sales and Marketing, says the awards reflect the commitment of all staff members to providing a fun, exciting, safe and enjoyable venue for all the family.

The indoor ski resort has a real mountain atmosphere, with the temperature being -5 degrees Celsius, and uses the same snow making technology used by ski fields. The snow is constantly refreshed and groomed.

Snowplanet is the only indoor snow resort, not only in New Zealand, but also in Australasia, with the only other indoor snow resort in the southern hemisphere being in Sao Paula, Brazil

Snowplanet has been designed to offer something for people of all levels; whether you’re an experienced skier or snowboarder and you want to perfect your technique, you want to learn to ski or snowboard before you hit the slopes, or you just want a fun time and to experience being on snow.

John says that makes Snowplanet a unique experience, where people can have fun in the snow at any time of year.

Snowplanet is open 365 days a year, including Christmas Day Opening hours – peak season Monday – Thursday: 10am – 10pm Friday: 10am – Midnight Saturday: 9am – Midnight Sunday: 9am – 10pm

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A range of activities are available to introduce children of all ages to fun on the snow, including the child-friendly easy beginners’ slopes, and lessons for children of all ages. Family snow passes are available Snowplanet is also the perfect venue for kids’ birthday parties, and special birthday packages are available.

Santa on the snow Santa on the Snow is a unique Snowplanet event. Families can experience a genuine white

Christmas and see Santa in his natural habitat; his winter Magic Castle. Children can visit Santa, have their photo taken with man himself, then whizz down the hillside on a snow tube, amidst 150 Christmas trees, all covered in natural snow. “Seeing Santa on the snow in his decorated Magic Castle is nothing like seeing Santa at the mall,” says John. “It’s not static. It’s unique, lots of fun and you get to do an activity - tubing.” Santa will be at Snowplanet until Christmas Eve, when he leaves at 4pm to begin delivering presents to boys and girls around the world.

Afterschool activities During term time Snowplanet runs its Rippers & Riders weekly programme for five to 13 year olds, so they can learn the basics of skiing and snowboarding, while having fun.

Snow tubing Suitable for all ages, snow tubing is designed to be easy and fun, with no skill required. Tubes are available for children and adults, and it’s a perfect introduction to the snow

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Focus | Snowplanet World-class restaurant and bar To accompany the world-class facilities, Snowplanet has a world class restaurant and bar. Designed to provide an alpine dining experience, visitors can watch the action on the slopes, while unwinding and re-energising. Along with the fare you’d expect to find at a ski resort, the restaurant also serves an excellent a la carte menu, and the staff take pride in the presentation which is second to none. The 7 Summits has seating for 200 in the restaurant, a main bar, separate wine bar, and a kids’ snow-themed birthday party room. The restaurant takes bookings for corporate events

Athlete training and skill development Snowplanet’s 365 programmes are designed to help athletes learn new skills, gain confidence, and master their technique while having a great time. Snowplanet caters for many different snow sports, including ski racing, freestyle skiing and freestyle snowboarding. John says they’ve had a high degree of success with the programmes Snowplanet runs to get people ready for the mountains. The wide variety of programmes available means people at all levels can learn, develop and progress in their techniques.

and other groups and is already heavily booked for Christmas. 2018. While the recent awards were a great honour for all the team, John says it is the happy families, skiers and snowboards who use Snowplanet’s unique facilities that is the real achievement, and something they all take immense pride in. AT Snowplanet 91 Small Road Silverdale Auckland (09) 427 0044 www.snowplanet.co.nz — Advertising Feature

“Seeing Santa on the snow in his decorated Magic Castle is nothing like seeing Santa at the mall. It’s not static. It’s unique, lots of fun and you get to do an activity - tubing.” - John Howsam

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www.heightaccess.co.nz www.aucklandtoday.net.nz December 2017/January 2018 | 73

Focus | Global Fire

The fire safety specialists Since 2014, Auckland company Global Fire have had a mission – to be the best passive fire protection installer within the construction Industry Three years on, Global Fire are leaders in providing compliant passive fire protection for all buildings. Their technical expertise in advising and installing passive fire protection and their high-quality team have been recognised at the recent Westpac Business Awards, with the company winning a best emerging business award. Passive fire protection, such as fire-resistant walls, are an essential part of building today. As specialists in fire safety and protection, Global Fire both advise on and install passive fire protection, intumescent painting, and firedoors, following a formula of providing the best and latest in worldwide knowledge with the timehonoured values of providing the quality service to its customers.

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“We pride ourselves on possessing the right attitude and creating a culture where we strive for the best possible performance, whilst addressing the needs of our clients,” says Global Fire general manager Jared McQuinn. “When we were established in 2014, the construction industry had growing concerns regarding fire separation, the penetrations through them, and how they were going to be addressed compliantly through Passive Fire Protection. “Global Fire began installing passive fire protection with the assistance of the product suppliers, but we soon realised that we could do more to assist our clients. “The more projects we looked at, the more we realised that there was a need for technical advice to assist our clients and ensure that when we left the job, all works have been completed to the highest standard and are compliant.”

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Global Fire follow strict quality control procedures to ensure the standard of work is 100 percent compliant every time, because they appreciate that they are in the business of life safety. In fact, they have established a brand promise of ‘Compliant Solutions Guaranteed’.

Global Fire’s passive fire protection installers Global Fire also has a quality assurance Inspector receive in-house training to ensure competence in who will go on site to ensure compliance. “This is one of the ways we can truly guarantee applying all products correctly the first time. compliant solutions every time.” The installers have a support network of Intumescent painting is typically used to form supervisors who complete quality assurance a protective barrier in case of a fire. There are checks on the passive fire work before the final council approval. This ensures clients receive the many different types of painting specifications, which vary depending on the end use. best quality work for peace of mind.

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Focus | Global Fire

These coatings may be visible or may be hidden within walls and ceilings. Intumescent painting works by swelling and protecting the substrate when exposed to heat.

Global Fire’s technical team has been carefully selected, and are arguably the best passive fire team in New Zealand.

Global Fire works alongside the client, relevant consultants and council to ensure that everyone is in agreement of the passive fire solution.

“With support from our suppliers and our inhouse technical team, our knowledge of passive fire far exceeds the number of years we have been in business.” AT

“We pride ourselves in completing the job correctly the first time, eliminating the need to go back after the council has inspected the works.”

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Global Fire take care of the whole passive fire protection package: this includes taking care of the register, marked plans and PS3, saving the client time and money. This also takes away the hassle of collecting and compiling documents from multiple contractors.

Global Fire Limited 1 Malvern Road Onehunga (09) 579 7460 www.globalfire.co.nz

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Focus | Urbanaut Brewing Co

Focus | Hunkin Engineering

Worldly beers

A fresh face for a well-established firm New owners of Hunkin Engineering are looking forward to the challenge of revitalising the business and reconnecting with some of the customers that have drifted away over the years.

Three friends grew up together in the small town of Marton in the Rangitikei.

“Our name, Urbanaut, was chosen very specifically. The whole concept is to do with travelling, being an urban explorer and with soaking up the atmosphere of a place.

They went to university together and travelled together, and over the years they had a dream about setting up a brewery together.

“Each of our beers is designed to celebrate the city that inspired its creation and it embodies that city’s culture and its people.”

Five months ago Bruce Turner, Thomas Rowe and Simon Watson did just that. The Urbanaut Brewing Co was born in the Auckland suburb of Kingsland.

Urbanaut currently produces five signature beers – Kingsland Pilsner, Brixton Pale Ale, Gastown Red IPA, Shimokita Lager and Williamsburg IPA.

“Bruce learned the brewing trade in London, says Simon. “For 10 years he worked first for Fuller’s Brewery and then for Meantime Brewing. But with the sale of Meantime Bruce decided to return to New Zealand bringing with him a precious recipe book of beers that he wanted to brew himself.” After a period of consulting for Tuatara Brewery, Bruce and his old friends felt the time was right to go out on their own, selling their tasty beers to a New Zealand public that has grown to expect and appreciate different beer varieties.

“Each month we also brew a special release – a one-off beer and we are looking in the future to produce beers that reflect the seasons and different times of the year.” The malt for Urbanuat’s beers comes from Canterbury while the hops come from New Zealand, the United States and the United Kingdom.

Father and son team, Brian and Nick Duffy, bought the business at the beginning of September off Rod Mc Dowell, the previous owner, and have set about rebranding and refocussing the business to meet the needs of their customers. “In our industry, much of the knowledge about ‘who does what?’ for our customers is held by one or two people in each organisation, and due to the period between some jobs, that relationship gets lost, especially when the people performing the role for our customers change,” says Nick. He adds, “One of our first jobs is to get out and try to establish who are the people carrying out those roles and to make sure they are aware that Hunkin Engineering has worked for them in the past and can do so again if required.” Since 1974 Hunkin Engineering has been providing precision engineering solutions

“We are really delighted about how well our beers are being received after such a short time in production. Just after we started we entered the 2017 Brewers’ Guild of New Zealand Awards and won Gold for our Brixton Pale Ale and Silver for our Gastown Red IPA.”

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If you are having after-work drinks or hosting a party, Urbanaut will deliver chilled fresh beers straight from their brewery to your door for a minimum order of only two dozen beers – a great opportunity to sample these wonderfully distinctive beers. AT

throughout New Zealand. Although they are based in Mangere Bridge in Auckland, work is sent from places as remote as Kaitaia and Gore. Their customers know they can rely on Hunkin Engineering to ensure there are no surprises when they fit parts, as in many cases whole production lines will have to be stopped to accommodate the maintenance work required. Under those conditions, parts that meet specifications are essential. Originally specialising in marine and automotive work, the business has grown and broadened with the inclusion of Roller Specialists (known to many as Johnston Enterprises) in 2011. They are now a one-stop shop for all precision work with significant expertise in fitting, turning and precision fabrication in a wide variety of materials.

This exciting new brewery in the heart of Auckland is open in the afternoon from Monday – Sunday for tastings and takeaways. “If people want to find out how beer is made and learn about different beer styles, we have 90-minute brewery tours with a tutored tasting. They can get hands-on with the ingredients and close up with our fermentation tanks where the magic happens.”

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In addition, they specialise in the manufacture, maintenance, repair and finishing of precision rollers for a wide range of industries. They will manufacture to agreed specifications in the provision of mirror and super-mirror finishes to chrome rollers or shafts and are able to provide spiral, herringbone and cross-hatch groves to steel and rubber rollers. AT Hunkin Engineeering 14 Mahunga Drive Mangere Bridge Auckland nick@hunkineng.co.nz hunkineng.co.nz

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76 | December 2017/January 2018 www.aucklandtoday.net.nz

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Property & Construction | MPM Waterproofing

The waterproofing experts MPM Waterproofing has worked with many of New Zealand’s largest construction companies, high-end residential builders and leading architectural firms in its more than 30 years in business. Senior Quantity Surveyor, Chris Grubb says the company’s high level of service has resulted in MPM Waterproofing gaining a reputation for quality and end results second to none. This has made them the preferred waterproofing contractor for many companies. Despite this success, he says they still retain the professional personal service to smaller firms and individual clients. The family-owned and operated company is headed by husband and wife team Catherine and Jamie Carson. Together with their team of certified applicators they service Auckland’s residential, commercial and industrial sectors. MPM Waterproofing brings years of experience, leading industry products, superior workmanship and quality finishes to all projects, whether commercial buildings, new and existing apartments, or residential properties. On commercial buildings the team not only provide a quality finish for commercial projects but ensures they are future proofed.

Everyone in the team understands the importance of completing projects on time and on budget, and the company works closely with the client to ensure that any budget or time requirements are adhered to and that any changes or additions to the project are discussed thoroughly prior to commencement. While the company has completed many major projects they also work with individual clients, and bring the same high level of expertise to ever job, no matter how large or small the project.

Quality assurance

MPM Waterproofing areas of expertise include: • Below ground tanking • Membrane roofing • Membrane decking • Membrane podiums • Green roofs • Insulated roofs • Joint sealing • Bathroom & wet areas. Commercial projects completed by the team at MPM Waterproofing include the ASB North Wharf with Fletcher Construction, Rangitoto Road, Remuera with Pascoes Ltd, Ormiston College also with Fletcher Construction, and Metlifecare Retirement Village in Takapuna, with Podium.

The team has worked on numerous new and existing apartments, delivering quality results and outstanding attention to detail. Apartment projects completed by MPM Waterproofing includes The Sentinel in Takapuna Beach, and with Allco, Selwyn Heights Village with Aspec Construction. MPM Waterproofing also works with many leading architects offering waterproofing solutions for high-end residential builds, apartments and commercial properties. Chris says the company has managed to secure many major projects, not just because the company has a trusted reputation as experts in the industry who deliver quality workmanship and a superior finish, but also because they deliver on time and on budget.

MPM Waterproofing has installed a robust quality assurance system in accordance with specific project requirements, following the manufacturer’s installation procedures to ensure they provide a system that is unrivalled, delivering quality workmanship. The company is committed to continuing to develop processes so all customers receive an unrivalled project completed to a high standard. AT MPM Waterproofing 112B Mays Rd Onehunga Auckland (09) 582 1390 info@mpmwaterproofing.co.nz www.mpmwaterproofing.co.nz — Advertising Feature

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• E jeff@sealco.co.nz • www.sealco.co.nz www.aucklandtoday.net.nz December 2017/January 2018 | 77

Property & Construction | Sub Surface Detection

Commitment to quality the key to Sub Surface Detection’s success

Sub Surface Detection’s everincreasing focus on quality marking out of underground services before breaking ground, has seen the company experience a rapid demand for its services in recent years.

It has now expanded and has its first full-time technician based in Tauranga and the Bay of Plenty region. This brings the field team to 10 technicians, covering both underground utility locating and underground water leak detection. Managing director Justin Bell says Sub Surface Detection prides itself on being a market leader in New Zealand in underground service location and deliveries.

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842 Old North Road, RD2 Waimauku, Auckland 0882 Phone: 0800-493-7639 Email: info@southeysgroup.com 78 | December 2017/January 2018 www.aucklandtoday.net.nz

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Property & Construction | Sub Surface Detection

Sub-Surface Detection Ltd

“Our focus is on the quality and accuracy of our mark outs. To this end, we are working closely with the National Utility Locating Contractors Association (NULCA), who are the standard issuers in this section in Australia.” Sub Surface Detection completed the NULCA formal training course, with the trainers assessing their work in May.

THE ONE CALL 0800 500 330 or EMAIL:

They are now NULCA accredited, giving them and their clients the confidence that they are working to the highest standards available at the moment within New Zealand.

admin@subsurfacedetection.co.nz for any of the solutions we provide...

They are also focused on helping to create BeforeUdig certified locators within New Zealand, who are already established in Australia as a certifying for DBUD certified locators.

• Ground Penetrating Radar • Pipe and Cable Locating (EMI) • Concrete Scanning • GPS Survey, Positioning and Drawings • Drone /UAV imagery deliverables • Water Leak Detection: www.leakdetection.net.nz

“Sadly we are finding and see this regularly; that there are still plenty of poor utility markouts going on within the industry, with some contractors believing marking utilities only off the plans is sufficient for their clients, or they have not had adequate formal training, and only picking up part of what is required and leaving not only downtime, but risk to their clients’ projects and staff members, meanwhile giving this industry a bad name.

“The sooner BeforeUdig Certified Locators is introduced and all locating contractors have then proven that they do have the skills to complete all aspects involved with locating underground utilities, the safer all workers and the public will be. “The recent Ruakaka Jet Fuel Pipeline incident is a great example of the importance and awareness that is required around underground utilities and consequences (which could have been much worse).

Services we can organize to include within our survey: • CCTV Drain Camera Inspections • Hydro Excavation “But within the last six months I have also witnessed and attended sites including the strike of a Vector PI20 high pressure gas main only metres from SH1 Ellerslie, and a main Vector 33Kv sub-transmission cable marked 4m away from the actual position, caused by a contractor’s poor mark-outs. It will only be a matter of time until a major incident happens.” The company’s clients include and range from Watercare, Broadspectrum, Fletchers Construction, Downer Group, Auckland Airport, Fulton Hogan, Higgins, Opus, HEB Construction, and many other national civil companies, to private DIY projects, such as fences and retaining walls.

Auckland International Airport Among the recent projects undertaken by Sub Surface Detection was survey fieldwork on Auckland International Airport’s airfield operational area in February 2017. The company was engaged by Envivo to complete underground utility surveying at the Auckland International Airport to help enable the planning stages for their Terminal Development project.

surveying data collection, some extremely challenging man-hole covers, and many night shifts. Surveying took a total of four months, yielded great results and project manager of Auckland Airport Development and Delivery, Jonathan Nistor passed on his congratulations to the team for their survey fieldwork completion of a very difficult airport operational area. He said, “The project went surprisingly smoothly in between difficulties with weather and stubborn manholes - and no operational issues with stakeholders.”

Sub Surface Detection GIS department and deliverables Sub Surface Detection is focused on applying the latest technology within the field. They are currently providing deliverables in which they apply their Drone/UAV to supply high-spec aerial plans of the utilities which they have detected.

Justin says the techs did a great job in a very challenging environment.

“These deliverables have become very popular with clients for project planning of larger civil projects, as it provides valuable details of both the underground utilities and anomalies, along with great visuals of above-ground features of any site,” says Justin.

The work included liaising with project management to ensure the most efficient techniques and methodology were used to keep up with project schedules involving public volume and safety, security, traffic control,

Sub Surface Detection can determine the most probable location of an underground utility or target. The correct term for this is “designation” as no guarantee can be given until these positions have been visually confirmed. AT

Our technicians have several years’ experience within the civil underground industry and are focused on working with our clients to produce best outcomes for their individual projects. Sub Surface Detection, focused on setting the standards in Underground Utility Locating Sub-Surface Detection Ltd is is licenced by Australian Standard® and complies with “Classification of Subsurface Utility Information (SUI)” quality standards. We are proud to work at Quality levels ‘D’, ‘C’ & ‘B’ and can organise Quality Level ‘A’ - potholing tasks through our experienced and trusted associates.

SUB-SURFACE DETECTION LTD UNDERGROUND PIPE & CABLE LOCATING

Freephone 0800 500 330 admin@subsurfacedetection.co.nz www.subsurfacedetection.co.nz PO Box 72 095 Papakura 2244 Auckland

Sub Surface Detection Ltd 0800 500 330 021 532 599

admin@subsurfacedetection.co.nz www.subsurfacedetection.co.nz www.waterleakdetection.co.nz — Advertising Feature

www.aucklandtoday.net.nz December 2017/January 2018 | 79

Property & Construction | Mega Homes

Delivering quality before quantity Mega Homes focuses on quality, rather than quantity when it comes to building and renovating homes and business premises throughout the Auckland area.

The team includes four project managers, who can project manage the entire build. This service means clients know they only have to deal with one person throughout the build, making the project stress free.

Director Franky Chen says in order to ensure the quality and schedule of every project undertaken by Mega Homes, they only take on a certain number of jobs every year. He says this has enabled the company to build up a strong reputation in the industry for delivery within the client’s timeline. Mega Homes also places a strong emphasis on keeping to budget, so there are no unexpected surprises for the client. Being constantly mindful of the budget also means the team are careful to ensure they keep costs low for the client. The company works with individual residential and business clients, but also undertakes larger projects in association with the bigger construction companies. The team has also worked on numerous industrial premises and

Are you building a new home or doing renovations?

businesses throughout Auckland, including restaurant and café fitouts. Franky says the team brings the same high level of workmanship and attention to detail to every job they undertake, whether a large or small project. Mega Homes can provide a full turn-key service, taking care of every aspect of the build for the client. They can work off the client’s existing plans, or provide a full design service. The team includes four project managers, who can project manage the entire build. This service means clients know they only have to deal with one person throughout the build, making the project stress free.

He says it all comes down to how much or how little the client requires, but they have the assurance of knowing that should they require it, Mega Homes can do it all.

We’re here to help or provide a quote.

Mega Homes uses the expertise of subcontractors they have worked with for many years, ones they know work to the same high standards as they do.

kitchen hem design supply installation

The team’s expertise includes bathroom and kitchen renovations, plus all internal and external renovations and extensions. They also work on renovating industrial and business premises. Franky says every job is different and the team enjoy the challenge of undertaking many

Mega Homes are members of Licensed Building Practitioners and Registered Master Builders and all their workmanship comes with a 10 year guarantee. AT Mega Homes PO Box 155460 Wellesley St Auckland 1010 021 288 9986 franky@megahomes.co.nz www.megahomes.co.nz — Advertising Feature

Franky points out that, should the client require it, Mega Homes can complete every aspect of the job, right through to the landscaping.

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Renovations, additions and extensions are another major area for Mega Homes. The team has worked on houses of all descriptions, from character villas to newly built homes. They have undertaken renovation and extension work of all sizes, from simple alterations to projects that extensively remodelled the home.

different types of jobs. He says there are few problems the team hasn’t come across in their years of building and renovating homes and business premises, and found solutions to these problems.

The types of homes built by Mega Homes covers the entire range, from modest dwellings to large architecturally-designed homes, and they bring the high standard of workmanship to every job. P: (09) 414 6166 www.kitchentheme.co.nz 61a Paul Matthews Road, Rosedale, Auckland

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Property & Construction | GJ Gardner Homes North Shore

Property & Construction | Kiwi Can Cladding

Homes designed to fit you A decade delivering quality cladding GJ Gardner Homes North Shore live by the saying “To have every customer recommend us to their closest friend”.

Kiwi Can Cladding is celebrating a decade in business and is looking forward to many years ahead.

Being a locally owned and operated franchise, husband and wife owners, Jason and Tracey Parkes, have strong ties with all those they complete work for.

Started in Auckland by husband and wife team Bev and Graeme Walker, the company has carved out a strong business in the supply and installation of Aluminium Composite Material (ACM) in the Auckland and Pacific construction markets.

They are extremely proud to be supporting their local community. Their stunning show home on Tuatini Place flaunts their ability to create spacious, warm and light-filled spaces to reflect any client’s character and style. With over 100 designs to choose from and the ability to adapt each design to your liking, you can guarantee you’ll find something with GJ that ticks all the boxes. Their team pride themselves on their values and integrity and proudly uphold GJ’s reputation of being New Zealand’s most trusted builders. GJ builds can be found all over Auckland’s North shore including Albany, Glenfield, Forrest Hill, Birkenhead, Greenhithe and East Coast Bays. They’ve even added their touch to the Long Bay development. There is a reason GJ builds more homes than any other housing company In New Zealand.

They appreciate that it’s not just about building a quality home, it’s about building relationships with their clients, to understand how they live their lives and creating the perfect environment to live that lifestyle to its best. GJ Gardner Homes North Shore make the process simple so you can relax and enjoy watching your dream home come to life. AT GJ Gardner Homes North Shore 20 Constellation Drive Rosedale Auckland (09) 475 9019 NorthShore@gjgardner.co.nz www.gjgardner.co.nz

— Advertising Feature

Graeme says ACM is one of the most versatile, high quality, and durable building, construction and signage materials available. “It is ideal as a new build cladding, but provides a superb re-cladding option as well, giving tired constructions a stunning new lease of life. It can even be used internally for interior impact such as feature walls, and interior durability such as bathrooms,” he says. The company’s core focus - ‘kiwis can’ - has seen it develop an excellent reputation for getting great results with ACM, using only the highest quality products fabricated to specifications and installed with precision, efficiency and cost effectiveness. The team offers decades of collective experience in the building and construction industry, starting with Graeme’s experience in construction, cabinet making and boat building. He and Bev have brought together a full range of skills including design, QS, ACM forming, rolling, grooving and cutting specialists and installers to provide the total package of services

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ACM is an ideal material for use in coastal environments. Kiwi Can Cladding installations can be found in Tonga, Samoa, Fiji, Honiara in the Solomon Islands and Papua New Guinea, as well as New Zealand. The company has built a reputation in the Pacific region for delivering strong results on time and on budget, and counts on its client list international construction companies and business organisations such as Fletchers South Pacific, CA Bella Pacific Construction, the ANZ Banking Group Ltd (Solomon Islands). Graeme says Kiwi Can Cladding uses only the highest-grade ACM and ACP (Aluminium Composite Panels) for all its projects.

Kiwi Can Cladding installation of Aluminium Composite Material on the exterior of the ANZ Bank in Honiara, the Solomon Islands

“We import only from suppliers that meet strict quality assurance standards,” he says “ACM has so many great properties it can be used for a huge range of applications. Part of our role is to show our clients how many great ways ACM can be used,” Graeme says. AT Kiwi Can Cladding 82A The Concourse Henderson Auckland 0610 (09) 836 1978 sales@kiwicancladding.co.nz www.kiwicancladding.co.nz

— Advertising Feature

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Email: APQuoteDesk.NewZealand@cevalogistics.com www.aucklandtoday.net.nz December 2017/January 2018 | 81

Transport & Motoring | Neville Bros

Keeping Auckland’s cargo on the go Neville Bros’ Silverdalebased cartage contracting firm has been serving the greater Auckland area and surrounding regions for 91 years. Starting as a family firm in 1926, it is still owned and operated by managing director Kelvin Neville. Kelvin says the company’s success is the same today as it was when it started in the 1920s - providing excellent service, and round the clock support, seven days a week.

Neville Bros excel in the ability to provide the right truck for the needs of the customer, and over the years the customers’ needs seem to have increased, so the company is always faced with providing a satisfactory transport solution.

From small beginnings, Neville Bros is now a recognised major player in the haulage of stock, and bulk carrying. Kelvin’s father, the late Frank Neville and his uncle Bert Neville, started Neville Bros with two trucks, bought for 250 and 350 pounds; one Ford and one Chevrolet. Unlike modern trucks, the original Ford and Chevy were not equipped with hydraulics, so lifting was done via a hand crank. The company now operates 22 metal haulage trucks, 10 livestock haulage trucks, and three Hiab trucks.

“Congratulations to Neville Bros for 91 years!” • Car tyres, private motor vehicles and recreation vehicles • Truck tyres , commercial fleets of vehicles, including vans • Tyres for Lease vehicles • Campers, buses and motorhome tyres Mullins Truck Tyres Avondale 354 Rosebank Road, Avondale Phone: 09 828 1117 admin@mullinstyres.co.nz

• Forkhoist tyres • Earthmoving tyres for every piece earthmoving equipment

ng ‘Engineeri ay’ a Better w

• Tractor tyres and various farm machinery tyres

Transfleet Equiptment are proud to support Neville Bros Transport

• Aircraft tyres for boat straddles Mullins Car Tyres Avondale 642 Rosebank Road, Avondale Phone: 09 828 1116 avondale@mullinstyres.co.nz

Transfleet Equiptment Ltd ✴ 78 McLaughlins Road, Wiri, Auckland 2104 Ph: (09) 262 3176 ✴ www.transfleet.co.nz

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High grade manufacturing and roading aggregates Specialist blended products Drainage aggregates Sand Products - both river sand and sea sand Rock products for erosion control and landscaping

See our full range at www.gbcwinstone.co.nz FREEPHONE 0800 445 000 82 | December 2017/January 2018 www.aucklandtoday.net.nz

Transport & Motoring | Neville Bros

The consolidation of the smaller dairy factories into fewer large facilities and the introduction of tankers doing farm pick ups spelt the end of the cream runs in the mid-1970s. However, Neville Bros continues to transport stock to this day, and it is a significant proportion of its work.

Moving with the times Over the years the firm has seen many changes, not just in the vehicles used, but also in the state of the roads. When Frank and Bert Neville started out many of the roads were little more than clay tracks, and the transport industry was just emerging from the horse-drawn era. Sometimes the roads were so bad it took him two days to get from Greens Road, Dairy Flat to Arkles Bay. The first job was carting metal from a scow at Arkles Bay Beach. Metal was carted for about two years to spread on local roads before the transportation of goods began. The transformation of the roads in the area from clay tracks to formed carriageways meant that significant volumes of road metal had to be carted from local quarries.

In the 1960s the company also purchased Ralph Fotheringhames Trucking Business, adding about six trucks to the business. They then purchased three and a half acres, for the garage and workshop, shifting the depot location from Silverdale to Dairy Flat, and offices were added in 1976.

Frank married Rita in 1937 and they had four sons; Kelvin, Graham, Peter and Stewart, and daughter Glenys.

The company’s fully-equipped workshop with two technicians means they are capable of handling all work that isn’t covered by distributor warranty.

The four brothers formed their own company in 1965, when they took over from their father.

Frank continued to drive for the family firm until 1976, retiring at the age of 70.

The metal destined for the region was generally brought in by barge from Arkles Bay on the Whangaparaoa Peninsula, and had to be hand-shovelled from the beach onto the truck at low tide. In the 1930s weekly trips to Auckland began, crossing to town via the Devonport ferry. The carriers collected huge baskets of meat all pre-packaged, as well as baskets of bread. People also clambered aboard to ride to town on the trucks, and Frank was often transporting more people than goods. A cream run was acquired in the 1930s, and with it came the first run of bobby calves to the freezing works. The cream run from dairy farms to the NZ Dairy Company at Mt Eden remained an integral part of the business for many years, with the cream transported in cans.

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www.aucklandtoday.net.nz December 2017/January 2018 | 83

Transport & Motoring | Neville Bros No man stands alone

Being successful in business is all about communication and, with this, establishing and maintaining working relationships with both suppliers and clients alike: so Neville Bros would like to thank all its clients, suppliers and partners. With this in mind, it thanks those companies who have supported the company on these pages: Mullins Tyres, Transfleet Trailers, Winstone Aggregates, Crombie Lockwood, Rodney Aggregates, Fotheringham & Scott Panelbeaters, and Keith Andrews Trucks.

Playing its part in the NZ economy The importance of transport has long been recognised throughout the world. Today transport and logistics are widely recognised as a major component in the successful operation of New Zealand business and industry – as it is in any nation.

grow and mature with the proliferation of new technology and infrastructure that have tackled the tyranny of distance head on. Tackling this tyranny is where Neville Bros come to the fore.

The outsourcing of supply chain activities – basically moving goods from one point to another by using companies such as Neville Bros – is a vital cog in keeping the wheels of industry turning.

You could go so far as to say logistics is a global phenomenon. Defined as the transition of goods between a point of origin and a point of destination, logistics has been the vehicle for the international trade of resource and products and has been a catalyst for economic growth.

Its team of trained professionals can offer transport solutions for the trickiest of situations and pride themselves on their high standard of safety.

Logistics plays a critical and vital role all over the globe and the industry has continued to evolve,

The team is committed to safety and follow strict rules and regulations regarding the health and safety of its own team members and others around all equipment.

Financial 84 | December 2017/January 2018 www.aucklandtoday.net.nz

Transport & Motoring | Neville Bros Its team of trained professionals can offer transport solutions for the trickiest of situations and pride themselves on their high standard of safety.

A commitment to service While many things have changed since Frank and Bert established the business, many things have remained the same. Hard work and long hours are still a mainstay at Neville Bros, as is commitment to providing a service that is second to none. This service to the community also means supporting various worthy causes and local groups. Over the years the company has supported Westpac Rescue Helicopter, the local rugby club, golf clubs, tennis clubs and the local schools. Kelvin and the rest of the family are proud of the Neville Bros’ history and the firm’s achievements. It has survived through many major changes in the transportation industry, always adapting and prospering. It is well placed to continue to prosper going into the future. AT Neville Bros 27 Kahikatea Flat Rd Dairy Flat (09) 426 5901 info@nevillebros.co.nz

— Advertising Feature

Serving the community since 1926

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Ph: 09 426 5901 Fax: 09 426 9586 SILVERDALE

Proudly supporting Neville Bros Transport since 2006. Finance & Insurance to keep your wheels turning. Contact Dino Pavlovich on 021 703 780 today to find out how we can help you with your vehicle funding.

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www.aucklandtoday.net.nz December 2017/January 2018 | 85 13/10/2017 4:19:59 p.m.

Transport & Motoring | Freightplus

Efficient freight forwarding If you haven’t seen the distinct Freightplus trucks, boldly displayed in white and blue on your daily commute, that is about to change. Freightplus director Rueben Clarke has grown Freightplus from a single truck to a fleet of more than 35, and due to hefty demand that number is set to grow. “We are striving for 50 trucks around Auckland and that isn’t far away,” Rueben says. And it’s not just Auckland that Freightplus is taking by storm; the New Year brings with it a focus on the Hamilton and Waikato area With five trucks already present daily in Hamilton and Waikato, Rueben says it was only a matter of time before they set up a permanent base there. Transport is an extremely competitive market but it’s in Reuben’s blood and he has the delivery service down to a fine art.

“If the customer needs a delivery we make it happen. No job's too big and no job is too small and if we are required on the weekend we can do that.” - Rueben Clarke

“My Dad was in transport, my Grandfather was in transport… I was always helping Dad out as a kid.

“It’s a very cut throat business and that’s why it all comes down to service and attitude. We are service driven.” Freightplus specialises in an express Auckland metro service. Simple and hassle-free, same day pick-up and delivery of goods. Though Auckland is at its core their presence and service stretches to Whangarei, Waikato, Bay of Plenty and of course Hamilton. The team at Freightplus are known to go the extra mile – pun intended – for their clients, even if it means working on a weekend.

“If the customer needs a delivery we make it happen. No job's too big and no job is too small and if we are required on the weekend we can do that.” Reliable, efficient and readily available, Freightplus has all your freight transport needs covered. AT Freightplus Ltd 11 Newark Place Otara (09) 273 5090 reuben@ftl.kiwi www.freightplus.co.nz

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