Issue 102 | September/October 2013
www.aucklandtoday.net.nz
Selling style How New Zealand’s father of franchising, Rodney Wayne, built his empire of style Defining leadership Building constructive company cultures
Making your mark Your logo is the one image that says it all, but how do you get it just right?
Ready for blast off Who hasn’t always wanted their own jetpack? Glenn Martin has and he’s about to make our flights of fancy a reality
How to avoid the coming lending crunch Property guru Olly Newland on circumventing mortgage restrictions
The 12 signature moves of good leaders How to lead like you mean it
News | Initiatives | Interviews | Personalities | Success | Profiles | Finance | Property | Sustainability | Export | Transport | Retail | Solutions | ISSN 1173-1508
Issue 102 September/October 2013 Cover image taken by Chris Traill
In this issue... Viewpoints
Features
In Business
6 Management
11 The measure of success
38 Property and Construction
Business consultant Kevin Vincent says discipline determines success
Why failing to take the matter of measurement seriously could be costing your business
Metal shaping experts Rollformers, Keith Hay Homes is a name Kiwis trust, specialist civil contractor Troy Wheeler Contracting, how Jalcon Homes designs places for our way of life and Cascade Swimming Pools can create the perfect pool for your place
6 Strategies Accountable Business Progress boss Colin Clapp lists the four things that will make your business meaningful Auckland Today
Issue 102
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Martin Fraser-Allen from Craigs Investment Partners says US economic data indicates healthier times ahead
13 The importance of stopping to reflect
7 Finance
Are you stuck in busy mode and never seem to find time to think, reflect and learn?
My Office director Steve Lowery gives six tips to effectively manage your cash flow
14 Power savings made easy A little digging can save you a bundle
Martz Group boss Martz Witty says if it’s not broken don’t fix it... right? Wrong!
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7 Economics
How military leaders have overcome the challenges of managing people in the modern era
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35,144 ABC circulation as at 30/06/13
12 Why you shouldn’t dismiss military style leadership
8 Legal Malley and Co lawyer John Shingleton clears up some murky ground around employment relations and lockouts
17 Making your mark Your logo is the one image that says it all, but how do you get it just right?
20 How to avoid the coming lending crunch
9 HR
Property guru Olly Newland on the potential impact of the Reserve Bank’s mortgage restrictions
HRINZ Auckland president Angela Atkins talks about tackling social media misuse in the workplace
22 The 12 signature moves of any good leader How to lead like you mean it
9 HR Essential HR director Mike Johnson dishes out some good advice about how to keep your staff motivated
24 Defining leadership
10 Online
Leading and empowering others is rarely straightforward, so we talk to Human Synergistics chairman, Shaun McCarthy who’s been doing it for three decades
Website specialist Suzanne Carter on getting more business via your website
26 Cover story
10 Events Diary
How New Zealand’s father of franchising, Rodney Wayne, built his empire of style
This is where you find out what’s on near you
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Viewpoints | Management/Strategies
Our discipline determines our success Kevin Vincent is a director of business improvement consultants Vincent and Nugent Limited. Visit www.vincentnugent.co.nz
Management of any business requires discipline. This is not to be confused with the terminology of management discipline as a management practice, but the actual personal disciplines of selfcontrol, correctness, values, ethics, courage, character and purpose.
with our clients on a regular basis, continuous reviews of each training workshop and consultancy project, washing my car and cleaning my shoes weekly and keeping abreast of the news and local events.
Personal discipline is the path to improving our own performance. Self discipline develops self control and character, resulting in an orderly and efficient work and home life. It is discipline, not just desire, which determines success.
Steps to developing discipline in your work life
For goal setting I use the SMART process ensuring each goal set is specific, measurable, achievable, relevant and timely. Setting and implementing goals is the key to a disciplined and structured work life.
• Determine and prioritise your work goals. Know what you want to achieve. Write it down. Be specific, measurable, achievable, relevant and timely.
In The Seven Habits of Highly Effective People, • List your reasons for the goal. What and Steven Covey states “if you are an effective why am I doing? What will I possibly gain manager of yourself, your discipline comes from achieving this goal? Why is from within”. it important? Why is self discipline necessary? • Identify any issues or obstacles. Anticipate Discipline is necessary to set and achieve road blocks that might work against you goals. If we have the discipline to do, to • Develop new behaviours. Put in place new act, to listen and to constantly seek ways to behaviours such as using your Outlook as a improve, we will achieve far greater success contact planner. Drink plenty of water every in our lives. day. Practise reflection Focused goal setting on results you really • Have courage. Courage to commit to the want to achieve is the key. Achieving your goals and their achievement clarified and specific goals through being disciplined will give you a more orderly, • Be ethical. Treat others as you want to confident and stress free work life. As a be treated. Use strength based language. bonus, productivity will improve and you will Praise publicly and criticise privately also demonstrate a positive impact on others. • Stay focused. Read and review your goals Attitudes are caught not taught! daily. Don’t be despondent if you miss one On that really cold morning when it’s raining or two. Just reset them and refocus. Don’t and blowing a gale, do you want to just stay give up! Be persistent and diligent. in bed, pull the covers up and have no desire Disciplined activity will give you a greater to go to work? Yes we have all been there. degree of freedom and greater rewards! Self-discipline requires strong commitment. Steven Covey once said “the undisciplined Personally, I haven’t always been disciplined are slaves to moods, appetites and passions”. in my behaviours. Just ask my brothers and Don’t be a slave to your moods, appetites sisters. This is clearly evident in my inability and passions. to keep going to the gym or to play the guitar Get active, set goals and achieve greater effectively, but I have found that by getting really focused on my discipline I can improve. results. Zig Ziglar in his book You can reach the top said “the profile of a wealthy person My personal disciplines include (but are not is this; hard work, perseverance and most of limited to), getting to work each day on time, all self-discipline”. weekly goal setting, doing what I say I will do, call planning, encouraging and motivating The price of discipline is always less than the others, time management, keeping in contact pain of regret.
Four things that will make your business meaningful Colin Clapp is the Chief Thinking Officer at Christchurch based Accountable Business Progress. Visit www.accountable.co.nz
It is a well known fact that a successful business is one that strives for good results. However, in pursuit of increased customer satisfaction and higher profits, many business owners forgo their big vision to achieve a short term goal. Consequently, the business remains stagnant, with little or no indication of growth. The term ‘vision’ has become one of the most overused and least understood words in business language. The idea of vision conjures up diverse connotations of motivating forces, values, direction, and goals. But what do these all really mean? And do they define a business vision? A vision allows you to take control of your business and accept responsibility for the decisions you make. A business vision is a proactive approach towards business; strengthening your determination to not allow outside factors to hamper your success. By formulating a vision for a successful business and revealing it to your employees and the public, you give your customers and yourself the conviction and ability to act on your beliefs.
describe it in detail is the first step towards building a business that has more meaning. There are a number of key components that make up a meaningful and valuable business vision; Conviction: A strong and empowering vision is something that holds true no matter how much your business restructures, diversifies and adapts. Identify the values that represent the core of your business and who you are as a person - the two should correlate. You must be able to stand up and state these values with conviction no matter what situation your business is in. Purpose: A vision backed by a meaningful business purpose drives your direction. Ask yourself, why does my business exist? What is the deeper reason behind why you go to work each day? A purpose based on financial gain is a shallow one; one that will not keep you going when the going gets tough! Understand what greater good you want to achieve through your business. Envisioned future: Envisioning where you want to be, in the next five to 30 years, is a vital element of your vision. Being able to give a vivid description of where you see your business; what it will be doing, where it will be, who will work there, what affect it will have on people, all helps create a clearer path. An envisioned future does not have to be set in stone and can be revisited multiple times – but having it in place provides focus and something to strive for outside of the daily business tasks. If you can see it, you can achieve it.
There are some great examples of vision in business which have helped entrepreneurs and businessmen reach goals many have deemed impossible. Walt Disney was a man Big hairy audacious goal: A BHAG goes of vision. He saw it all, he saw what Disney hand in hand with your envisioned future World could turn into and he told stories and and is another powerful tool to help made people come with him. strengthen your vision. A BHAG is bigger and bolder than a regular goal. It is a goal One day, not long after Walt’s death, his you create that is almost (but not quite) colleagues were showing people around impossible to achieve, but encourages you the new Epcot Center. One of the reporters turned around and said what a shame Walt to consistently work outside of your comfort zone, build confidence and commitment. didn’t see this, what a shame Walt couldn’t be here to witness the great unveiling. At which point, one of his spokesmen turned around and said Walt saw this first. A business that has no vision is a business that operates with no backbone. Having a vision so clear in your mind you can
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Viewpoints | Economics/Finance
US economic data points to recovery Martin Fraser-Allen is an Investment Adviser at our Christchurch Branch. Visit www.craigsip.com
The US economy is continuing to show signs of improvement with housing, employment, capital expenditure and consumer confidence data all recovering. Private domestic demand has also been recovering and was the largest contributor to GDP growth in 1Q13. As the drag from government spending cuts fade, economic activity should move substantially higher, and the market is now forecasting real GDP growth to lift above three percent by the end of the year. We see good long term upside for equities as the US economy returns to more normalised rates of growth and we continue to see solid growth in earnings and dividends. While interest rates have rallied more recently, they remain at historically low levels, sufficient to encourage spending. Manufacturing output, while not roaring ahead, is not declining either with the June ISM Manufacturing PMI holding steady at just above the 50 level. According to the Institute of Supply Management (ISM) the overall US economy grew for its 49th consecutive month in June, and while growth remains slow, respondents are reporting improving business conditions. Underpinned by a recovery in house prices and a buoyant stock market, wealth creation has resulted in an increase in spending by consumers and has played a large role in the improvement we have seen in US GDP, helping to offset the drag from the cuts seen in government spending. With housing market prospects, as indicated by low inventory, rising demand, continued price appreciation and buoyant homebuilder sentiment, supportive of a strengthening housing recovery in the second half of the year, consumer spending is expected to be a key component of the ongoing rebound in US growth. US equities a beneficiary of the rotation away from higher risk assets Following on from the Fed's comments on 21 May that it will look to taper the current US$85bn a month bond purchases programme, we have seen a sharp
Six tips to effectively manage your cash flow Steve Lowery is the director of myOffice – specialists in construction sector business support, focusing on accounts and business systems. Visit www.myoffice.co.nz
appreciation in the US dollar and a rotation of funds out of higher risk currencies, markets and bonds. Developed markets, in particular US equities, have been the primary recipients of this rotation given the catalyst for the removal of quantitative easing (QE) has been an improving US economy.
Successful growth of your business depends on a few different factors. High up that list is having a steady stream of cash - without this, everything else becomes difficult.
Along with a rotation away from higher risk assets, the level of volatility has increased significantly as the market worries about what will happen when the Fed stops printing money. However, what market participants need to remember is that the Fed’s tapering does not mean an end to accommodative monetary policy. Initially, it is merely a reduction in the pace of monthly bond purchases and any tapering remains contingent on a continued improvement in data, particularly employment data.
• Survive shortages: When you’re short on Whether you’re in construction, or a trade cash, there are a number of ways you can related company, waiting around for the go about getting back on top. Consider rebuild and slow payments for work you arranging a line of credit at your bank prior have done can create a cash flow nightmare. to getting in this scenario – assume you Alarmingly, we are hearing of an increasing might fall short one day. This ensures you number of companies that have folded, can borrow money up to a preset limit when simply not having been able to ride out you need it. Ask for extended terms from the wait as everyone sits on a knife edge suppliers, or encourage the acceleration of waiting for the rebuild to kick into top gear. payments – offering discounts if necessary. Having a cash flow management system • Plan for significant expenses: Plan in takes away some of the stress and helps to an advance for major expenses that ensure outlays of cash are delayed as long are inevitable; whether it’s a company-wide as possible, while money owed to you is system upgrade, or seasonal fluctuations. paid as quickly as possible. This allows you to prepare for any possible Here are six ways to better manage your shortage in cash and avoid missing any cash flow: opportunities.
While the second half of the year will be far from a bed of roses with slower growth in emerging markets likely to impact growth and the strong US dollar causing some currency headwinds for those US companies with earnings outside the US, the long awaited recovery in the US economy should in part help to offset these headwinds. As such, investors should ensure that portfolios have an adequate exposure to the US to benefit from both an economic recovery as well as the currency movements that will go with it. In this environment, domestically focused companies insulated from a strengthening US dollar are likely to be well supported. Key risks to our positive view include a set back in the housing recovery, a slower than anticipated recovery in the jobs market, or a downturn in consumer confidence and spending. For investment advice please contact Craigs Investment Partners Adviser Martin FraserAllen at our Christchurch Branch by phoning (03) 964 3246. Mark Lister is Head of Private Wealth Research at Craigs Investment Partners. His Disclosure Statement is available free of charge under his profile on www.craigsip.com. This column is general in nature and should not be regarded as specific investment advice.
• Prepare cash flow projections: Preparing projections is one of the most important things business owners can do, as it puts a level of control and prediction in their hands. Measure your cash flow and make projections for the next quarter – this can alert you to any potential financial difficulties before they strike. • Firstly, add cash on hand at the beginning of the period with other cash to be received from various sources. Next, ensure you have detailed knowledge of amounts and dates of upcoming cash expenses, and what they are going to be spent on. • Improve receivables: You can improve the speed with which you turn the money owed to you into cash by encouraging customers to pay faster through offering discounts to those who pay quickly, requesting deposits, issuing invoices promptly and keeping track of slow-paying customers.
to keep track of expenses and ensure they are not growing faster than your sales. Manage your payables by taking advantage of creditor payment terms and paying on the last day due, keeping open communication with suppliers to retain trust, and considering the benefits of flexible payment terms vs. low pricing.
• Set aside tax money: Despite the dullness of taxes, the penalties and interest for not filing tax returns can add up to a hefty amount. Set aside money throughout the year, keep note of deadlines on your calendar and pay taxes on time to avoid any pitfalls. The sooner your accounts are in check, the sooner you relax, comfortable that your business is set up to ride out any uncertainty. Managing your cash flow can be as simple as using a sub-contracted bookkeeper – saving you money and time, so you can concentrate on growing your business. Using easy to understand, online systems, a sub-contracted bookkeeper can manage all aspects of your accounts. From anywhere, at anytime, on nearly any device, you can look at the data and get a real-time, up to the minute snapshot of where your cash flow is at.
• Manage payables: It’s easy to be lulled into a false sense of security when you are making lots of sales and signing lots of future contracts, but it’s still important
www.aucklandtoday.net.nz September/October 2013 7
Viewpoints | Tactics/Legal
If it's not broken don't fix it... To lockout or not to lockout right? Wrong! Martz Witty heads the Martz Group, aligning chartered accountancy with the creativity of business development. Visit www.martz.co.nz
In business today only three things are certain: Death, tax and change. All too often we resist change, but a mild tweak of your mindset can be just what you need to do even better in business. There is an old adage that doubles as a fundamental truth. “If you always do what you’ve always done, you’ll always get what you’ve always got.” Nothing is surer. Even when things are going swimmingly it pays to keep a watchful eye for how to do things even better. Now let me get one thing perfectly clear. I am not for a moment suggesting change just for the sake of change. What I am saying is that change in the pursuit of excellence and betterment is a good thing. It’s also hugely rewarding – not only in terms of money. After all money is only one currency that can be measured. Stay focused on the other currencies like fun, enjoyment, time. Time is a huge currency to be measured. Making money is (relatively) easy, you can’t make more time. Back to that tweak in mindset mentioned earlier. When something happens that you’re not expecting, do you see it as a stumbling block, a barrier – or as a stepping stone to better and greater things? Sure you might have to alter course, stop and gather momentum, seek alternatives or glean some professional or outside help – but how do you see the imposition? Start to see them all as stepping stones and your business is set to absolutely fly. Statistics run rife over how to conduct business, but it is regularly reported that you need to do things on average 20 percent better or more efficiently to stay (or become) top of your game. Just doing the same ol same ol is most likely not going to get you there. Honing this newfound vision inside of your own business is no mean feat. It’s not a natural thing for most so you need to really learn the new skill.
If you have staff then make it clear you are looking for efficiencies and improvements. Bring the team into your confidence and listen to them; really listen. Through what might, on the face of it, appear a crazy idea might come that nugget of pure gold. The people on the tools, at the coal face often have a very different (and very real and accurate) perspective on how business could be done better. Another option for gleaning these ideas on how to achieve 20 percent more efficiency and effectiveness is get some outside help. Track down a business coach, developer or mentor and let them go for it. New eyes bring new vision and perspective. Now I must touch on the flip side of the pursuit of increased efficiency and effectiveness. There are times where the market will dictate enough is enough, so always keep a watchful eye (and ear) out for that one. Take for example the improved mouse trap – the market didn’t want it. Let’s hone in for just a moment on the difference between efficiency and effectiveness – so many business owners get it wrong. Efficiency is doing things right. So that includes speed, cost effectiveness, timeliness and the like. Effectiveness is doing the right things. So that’s about getting all your ducks in a row in respect of the five ‘R’s – the five rights.
John Shingleton is the general manager and partner responsible for employment law at Malley & Co. Visit www.malley.co.nz
During the past two and a half years, Christchurch’s business environment has challenged many assumptions and contracts, including what employers should do when a workplace is no longer safe. When Christchurch business were damaged on February 22, 2011, many of them severely, Christchurch employers had to work out what to do with employees who could not access badly damaged workplaces. It is a principle of employment law that an employer must provide work to and pay any employee who is ready, willing and able to work. So, imagine employees were working in a restaurant in Cathedral Square and on February 23 they were ready, willing and able to work but could not because the building had collapsed. According to the general principle, the employer would have to pay the employees for their usual rostered hours until the workplace was up and running. As you know, this scenario played out in many Christchurch workplaces. But it may surprise you to know that it did not trigger many employment disputes.
When you have the right person doing the right job at the right time for the right price with the right tools - then you have perfected business.
I believe this was due to the wage subsidy the Government provided, all round goodwill within Christchurch and exceptions to that general principle.
Even when you have the five rights sorted there are usually sub-efficiencies to be achieved. This is like putting the business on steroids. All too often people fall into the trap of doing one thing loads better. This is okay if that one thing needs desperate attention, better instead to focus on a number of things and do them a little better, constantly and consistently. The benefits compound; doing 100 things one percent better will reap greater rewards than doing one thing 100 percent better.
One exception arises from sections 84 and 96 of the Employment Relations Act 2000. Section 84 says a lockout is lawful if the employer has reasonable grounds for believing it is justified on safety or health grounds.
8 September/October 2013 www.aucklandtoday.net.nz
The courts have made clear in past decisions that as well as providing this reasonable belief, employers must prove on the balance of probability that a health hazard actually exists. Section 96 of the Employment Relations Act 2000 provides that where employees
are locked out by their employer, they are not entitled to any remuneration for the period of the lockout, unless the employer’s participation in it is unlawful. There are several scenarios where New Zealand employers might invoke sections 84 and 96. For instance, if a building is declared to be below the new minimum earthquake standards, then a health hazard may well exist. This could then mean that a business owner who leases premises in that building might be entitled to lockout his or her employees on safety or health grounds. The employer would have to prove on the balance of probability not only that it reasonably believes it is justified on safety or health grounds but that there is an actual health or safety hazard. It was not difficult for Christchurch employers to establish the health and safety threshold when their premises were damaged or destroyed. However, a building being below the required earthquake standards does not necessarily equate to a health and safety reason under the Employment Relations Act 2000. The Employment Relations Act threshold for health and safety is arguably higher than that under the Building Act and regulations. So what should employers do? They could consider having a clause in employment agreements stipulating that if an event such as an earthquake, fire, volcano, riot, civil unrest or a government cordon prevents access to the workplace, then the employer’s contractual obligations are suspended. As long as they act in good faith at all times, employers could then trigger the contractual clause rather than rely on sections 84 and 96.
Viewpoints | HR
Ben’s on Facebook while at Keeping your work. What can i do? staff motivated Angela Atkins is GM of Elephant Training and HR, president of the HRINZ Auckland and a bestselling author. Visit eww.elephanthr.co.nz
Remember before we used the internet at work? It was only as recent as the early 90s and back then employees used to gossip and waste time by chatting at the photocopier or making coffee. Today, the younger generation (or the young at heart) do it by being on Facebook. What can you do about it? One of the biggest generation clashes at work seems to be social media. In several of our training workshops we talk about the difference in generations. Employees in their 20s and early 30s have always been contactable day and night and they keep up to date on what’s happening online, rather than face to face. This is very different from those of us who are older. So we’re going to look at two cases studies. We advise on these issues all the time, so with our fake employee, Ben, we’ll look at what happens if someone is spending lots of time on Facebook and it’s affecting their work? And what happens if they lie about being sick or disparage your company. What can you do about it? Let’s look at using Facebook too much first. Case Study 1: Facebook fever Ben’s role involves him working at his computer most of the time. As his manager you’ve noticed he’s often on Facebook and when you run a report you find he’s spending one to two hours a day with Facebook open. Which of these options can you legally take? A: Put a block on Facebook so none of your employees can access it on work computers. B: Give him a warning that he is spending too much time on Facebook and set out what the appropriate amount of time is. C: Make an alias, befriend him and tell him you’re worried he’ll lose his job if he keeps being on Facebook while at work. D: Set sound ground rules for what is appropriate usage and advise him that if he
continues to spend work time on this, you might take disciplinary action. And the answer is… you could do A, but Ben can just access Facebook on his smart phone, so this might not achieve much. B would only be appropriate if you have a social media policy that sets the level otherwise you’d need to do D first. As for C – he’d probably be onto you pretty quickly and it’s not really acting in good faith and probably breaks Facebook’s own rules! Case Study 2: Facebook fibs Ben has advised you that he was sick with a stomach bug on Monday, but later that week one of your team tells you that Ben posted pictures of himself skiing on Monday. What options can you take? A: Dismiss him for misusing his sick leave (after working through the correct process). B: Ask him for a medical certificate for Monday. C: Ask Ben for his Facebook password so you can log in and see his photos. D: Have a formal meeting with him for misusing his sick leave (which could result in a warning or final warning). In this case going skiing is clearly not appropriate if he really had a stomach bug, so A might be appropriate or, if you wanted to be more lenient, D. Last year Bruce Taiapa posted pictures of himself at a waka ama competition after calling in sick and the ERA said his dismissal was fair and reasonable. However, perhaps if Ben had posted a picture of himself sitting outside under a tree – he could still have been trying to get better, so hadn’t lied. If you’re unsure do talk to your HR consultant or lawyer. Next time we look at what happens if Ben says he’s too stressed to work and what you can do about that.
Mike Johnson is the director of Essential HR with 16 years international experience and 11 years as a senior HR manager in New Zealand. Visit www.essentialhr.co.nz
Imagine a small company with one significant remote branch – large enough to be managed, but too small to warrant an assistant manager. The manager of this branch was considered competent and with great potential, but he got bored and left to seek something more rewarding. The business owner was left with a big hole to fill and for a while had to put in significant extra hours.
Give them purpose
I conduct numerous recruitment and exit interviews, so hear many stories about why staff leave jobs. One of the more common reasons is that they are no longer learning or being challenged or, in other words, they are not motivated by their job.
Give (good) feedback: If an individual knows how well (or otherwise) they are performing, they are often encouraged to continue or improve.
It should go without saying that employee motivation is essential for good business outcomes. It increases work satisfaction and decreases absenteeism and turnover, so it’s key when wanting to keep top staff in play in your business. Below are some practical suggestions for increasing your employees’ motivation, keeping them happy in their work and thus promoting employee retention.
Seeing the bigger picture: Keep your employees focused on why they are working and how their job fits in the bigger picture. Do they know how they contribute to the overall purpose and company goals? An employee who can’t relate their efforts to the bigger picture can be extremely discouraged and reduces effort and productivity. Consider a carpenter; if he sees his job as solely to hammer nails, the job gets dull. But if he thinks he is building a house, suddenly the tasks are more fulfilling. Give them value
Without regular, detailed feedback, this is impossible. Feedback should be given not only on their standard of work, but also on the importance of their role in the company (both now and in the future) and their potential for growth. This sort of feedback builds their feeling of your commitment to them, their development and their growth. I am amazed how often I talk to people who say they never knew how much they were appreciated until they left - and then it’s too late. Give them control
Make it interesting Variety: Make use of an employee’s range of skills and talents. The saying “variety is the spice of life” applies both in and out of work, as it assuages boredom and contributes to the overall meaning the individual gets from their work. Recognise the range of knowledge, abilities and interests of your employees and think – in what other ways could these be utilised by the employee at work? Even in a monotonous production line, you can vary tasks by rotating people through different stations. More commonly, you can generate interest by providing some unusual projects or involvement in a work group or committee.
Autonomy: Where possible, let go of a rein and let your employees get on with their work. Leaving your employees to work on their own creates a sense of responsibility and trust. Even more, give them authority, including financial – give them a budget to be accountable for. More than anything, this would have made the difference in my opening story. The more you incorporate these factors into your business, the more you are likely to see an increase in your employees’ motivation and performance, thus increasing your retention of key staff. Next issue I will focus on building commitment by treating them as individuals.
YOUR ADVERT HERE If you’re interested in advertising in one of our regional business magazines please contact the Advertising Manager, Di Barclay on Ph: (03) 961 5087 | di@academy.net.nz | www.magazinestoday.co.nz
www.aucklandtoday.net.nz September/October 2013 9
Viewpoints | Online
News | Events Diary
How to get more business from your website Suzanne Carter is the business development manager for website design and development company Limelight Online Ltd. Visit www.limelightonline.co.nz
I wonder how many businesses have websites that they are really pleased with but actually don’t bring in any business? One of the most common mistakes businesses make when designing their new website is to not take into consideration the experience of the user to their site. It is not about being appealing to the business owner, but appealing to your potential customer. I am betting that, from time to time, we all have frustrating experiences trying to find our way around a website, or to get something to work on a website the way we expect it to work. More often than not we, as the user, have probably given up trying to get to grips with the site and found another site that serves our needs much better.
“
Your website is not about your designer showcasing their creative talent. The best websites are those that are clean and uncluttered with engaging images and content.
So you must bear in mind with your own website that the better the experience the user has, the more likely they are to do business with you. Search engines such as Google love sites that provide a great first impression and user experience. Yes, they can tell you know! All in all, it really is a win-win situation for you as the business owner, the user (your potential customer) and the search engines if your website is the best in class. How do you achieve this? Well here are a few ideas…. Understanding your customer. How can you provide the best possible experience for the user if you don’t actually know much about them in the first place? If you have an existing website, the Google Analytics (a great free marketing tool that you must have) data will provide you with all the information that you need about your website traffic and what users are doing or not doing on your website. How long they are spending on each page, which part of your online shopping process they are giving up at, whether they are clicking on your ‘contact us’ button. The amount of information provided is endless so use this data to its full potential when analysing your user behaviour as this will help you improve your website. Don’t get all fancy schmancy. Your website is not about your designer showcasing their creative talent. The best websites are those that are clean and uncluttered with engaging images and content and strong calls-to-action (e.g. contact, book, subscribe, download). Of course, your website must positively showcase your brand online and must be attractive – who wants to spend time on an ugly looking site? If you know your demographic well you can design just for them.
- SUZANNE CARTER
”
EVENTS DIARY
What’s happening on the business and entertainment front
SATURDAY, SEPTEMBER 28 - 29
THURSDAY, OCTOBER 24
Auckland Pet and Animal Expo
Assertion Skills
An exhibition of the best products, services and entertainment for all those who love pets and animals. Hundreds of popular pet products and services will be displayed to help owners give their pets the best kind of care available, with an array of pet food with show-only specials and much more.
Learn about the foundations of assertion: self-esteem, listening, questioning, the broken record technique, the use of ‘i’ language, the non-verbal aspects of assertion, escalating assertion and working toward a win-win solution.
For more information, go to www.petanimalexpo.co.nz
SUNDAY, SEPTEMBER 29 The Grand Wedding Show Wedding planning, tips and ideas, nice wide aisles mean you can take your time, talk to whoever you like without getting swept away feeling like you need to hurry. Free gift bags, wedding seminars, designer wedding gown clearance sale, fashion shows and some of the very best wedding professionals in the business all under one roof. For more information, go to: www.weddingshow.co.nz
THURSDAY, OCTOBER 3 – 4 Communication Strategies
Content. I have said it before and I will keep on reiterating that content really is the way forward. Your online content must be well written, relevant to your business and industry, be engaging, nicely spaced out with headers, sub-headers and bullet points, and have no spelling or grammar mistakes. Also, make sure that there is no duplicate content on your website between pages, or even between your website and another. Google really doesn’t like to see that and can penalise your website. You should also think about how you can add new content to your website as new content is very important; as it helps influence search engine positions. A good way to add fresh content is by way of a blog that forms part of your website. I do recommend investing in the services of a copywriter as most of us are not born wordsmiths! Navigation. Make it easy for users to find their way around your website. Menus should be easy to find on your website and each page clearly labelled so users can see at a glance where to go for the information they need. Not everyone enters your website via the Home page, so the menu should be clearly visible on every single page. Don’t forget to have a home button on your menu – I see a lot of sites without one. A successful website these days is all about getting the basics right. A simple, attractive design with well written, relevant and nicely laid out content and easy to find menus will go a long way towards satisfying your user and hopefully your potential customer.
10 September/October 2013 www.aucklandtoday.net.nz
Communication is essential to our everyday lives. Effective communication avoids misunderstandings and enables us to connect. Communication is not just about talking; it includes listening, body language, effective questioning and assertiveness. Learn these skills and techniques and more to become an effective communicator. For more information, go to: www.minervalearning.co.nz
TUESDAY, OCTOBER 15 Change Management Change is everywhere and the rate of change is increasing with technology advancing and businesses striving to be more competitive. Reactions to change are varied, ranging from positive and proactive responses to negative and resistant views. We can take concrete steps to make change more palatable. Change does not need to be a struggle. For more information, go to: www.eventfinder.co.nz
THURSDAY, OCTOBER 17 Tax for Smaller Businesses Small business tax compliance can seem complex. Gain a working knowledge of tax compliance processes, know how to avoid penalties, how to keep records and what to do for GST and PAYE in Tax for smaller businesses, a one day MIT business course for SMEs. For more information and to register, go to: www.businessatmanukau.co.nz
For more information and to register, go to: www.businessatmanukau.co.nz
SATURDAY, OCTOBER 26 - 27 Laughter Leader Training This course is for people looking for new ways to release stress, bring more fun into their workplace and more joy and good health into their lives. Laughter does all this and laughter yoga provides an easy way for people to get the goodness of laughter. For more information, go to www.laughteryoga.org.nz
FRIDAY, NOVEMBER 1 Pricing for Improved Profits Take the guesswork out of price setting. Understand the principles of pricing, what tools are available and which pricing method works best for your business. For more information and to register, go to: www.businessatmanukau.co.nz
SUNDAY, NOVEMBER 10 The Gay Wedding Show 2013 A celebration of marriage for same sex couples, this show sets out to be the most accessible and informative event of its kind, offering all couples an event promoting equality and acceptance within the wedding industry. For more information, go to www.eventfinder.co.nz
TUESDAY, NOVEMBER 12 Marketing your Business Having an integrated marketing plan is essential to drive sales and run an effective business. This workshop will make sure you create marketing plans that deliver an effective and integrated approach to your business’ marketing. For more information, visit: www.aucklandchamber.co.nz
TUESDAY, NOVEMBER 19 Taxation Toolkit Managing tax, GST and payroll issues are a headache in every business. Learn how to reduce your tax bill and how to avoid the common pitfalls by attending this interactive practical tax workshop. For more information, visit: www.aucklandchamber.co.nz
The measure of success Anne Evans, a director of Teltherm Instruments Ltd and Homersham Ltd, specialises in laboratory services and quality management. Visit www.teltherm.co.nz
Management guru Peter Drucker once said, “If you can’t measure it, you can’t manage it”. At the time of course he was referring to corporate or company strategic performance – the stuff of CEOs, CFOs and accountants. But the power of measurement and calibration goes way beyond the boardroom and filters to every facet of our business and personal lives. Calibration, in simple terms, is a comparison of measurements – one device of known correctness is compared with another device of unknown accuracy. Why is this important to me, my business and even New Zealand as a whole? For some time now New Zealanders have failed to take the matter of measurement seriously – is it a case of denial, she’ll be right, or ‘it just won’t happen to me’? Does it really matter? Yes it does. Metrology (the science of measurement) is no longer just for the scientists and engineers; it is used in every avenue of New Zealand’s economy. Processes will shift and change as wear and tear impacts on machinery, tools, structures, components and instruments over time. Checks and balances are required to ensure tolerances are maintained. When, if, how and who makes these checks depends on how informed you are and how important your process is.
the requirements to enable companies to compete in this area. Why you need experts With the realisation of why you need accurate measurement, it is now a case of who to turn to. An accredited laboratory is an organisation that is audited by an independent body to ensure their measuring equipment is accurate, their procedures are sound and their staff is competent. International Accreditation New Zealand (IANZ) is the organisation that accredits laboratories to ensure the measurements they make are robust. Every measurement has a degree of uncertainty. If three people with three different rulers measured the long side of a $20 note, it is likely that the result would be three different answers. Organisations worth their salt will provide calibration results plus an uncertainty value. For example the width of the $20 note is 145 mm ± 0.5 mm. When measurement is important to you, you need to be able to trust the results. At present there is publicity about the now very lucrative New Zealand honey industry. Some New Zealand manuka honey contains UMF (Unique Manuka Factor) – this type of honey commands a premium price and is sold worldwide for its antibiotic properties.
Regulations - someone tells us we must
The amount of UMF is extremely important to the integrity of the New Zealand honey industry and to that end honey producers are licensed and use laboratories that are independently audited to measure the UMF in their product.
This may be a legal requirement, for example a requirement by a local body, government food regulations, or a requirement of your corporate head office as a part of your quality management system (QMS).
These licensed New Zealand apiaries calibrate and measure because this process is critical to their brand, to meet the regulatory requirements of their UMF honey association and because it gives them market advantage.
This part of your process is critical
The cost of calibration does not come cheap and it’s not until management can see economic advantage that the company coffers are made available for accurate testing equipment that is correctly calibrated.
Reasons for calibration include:
We should ask ourselves why we measure. If a part of your process is critical to product uniformity, personnel or machinery safety, product quality etc. then accurate, reliable measurement is imperative. Market advantage Usually a company will require a QMS to enjoy brand trust and quality of product recognition. Only measurements performed by accredited laboratories can meet all
A good example of this was a cool store that had been getting its thermocouples checked using the electrical simulation technique – this checked the digital display of their temperature equipment but did not test the actual temperature probes.
We are the only NZ manufacturer of analogue temperature and pressure gauges – we can make most products in less than a week and usually less than a couple of days. We are one of a few manufacturers of temperature probes including thermocouples and PT100s or RTDs. We import many types of industrial instruments that help people control all sorts of equipment on anything from oil rigs to pharmaceuticals.
Contact us now on 09 633 0040
An accredited lab was called in when a new supervisor was employed. The cold store’s temperature controlling equipment was tested using the comparison method utilising IANZ certified reference probes. It was found that the store had been running more than 4 °C colder than what was required. The energy savings alone paid for the calibration in less than four weeks. Management could immediately see the benefits of having the measurements done. As well as the cost saving, the calibration report they received from the accredited laboratory became an important marketing tool to show their customers that their food was being stored at optimum temperatures. Achieving good measurement not only makes good economic sense, but improves quality and health and safety.
market advantage but most importantly - it gives you confidence that what you are doing is correct. Remember without metrology you can’t discover, design, build, test, manufacture, maintain, prove, buy or operate anything safely and reliably!
Other examples of why calibration is important Pressure A production company for an international food corporation was having the instruments on their line calibrated by a local ‘lab’. The staff was unaware of the need for an IANZ calibration and the local lab did not have the expertise to calibrate their equipment correctly. Unbeknown to them, their instrument was reading 25 percent lower than actual. They were constantly plagued by plant breakdowns.
Often it takes a major problem to jolt us into improving our ways. It is a tragedy that Pike River had to occur for some industries to take The 12 months following correct calibrations, working in enclosed spaces more seriously. the plant was ecstatic and noted that there had not been one unplanned production Methane and other gases and volatile compounds can be monitored and stoppage in the preceding 12 months. measured, but the instruments used must Previously their equipment had been running be properly maintained and tested using ‘hot’ and nobody knew! certified equipment and trained personnel. Length The number eight wire and she’ll be right A builder building a house will do so attitude is not appropriate in potentially quicker and cheaper if the framing is dangerous environments and industries accurate – the pieces will fit together must invest in sound equipment from like a jigsaw with the least amount of competent suppliers. manoeuvring and mucking around. A common mistake is for technicians to work Vacuum around fuel wearing a standard gas monitor feeling ‘safe’ in the knowledge that their The dairy farmer will milk his cows more monitor will beep should they be exposed to efficiently when the alternating vacuum and dangerous levels of fuel. atmospheric pressure cycle is optimised – too much vacuum will cause teat damage Unfortunately lower explosive limit (LEL) while too little will prolong milking time and meters react slowly to fuel vapours and under-milk the cows. Efficiencies are gained workers can experience headaches and by ensuring the measurements are right. nausea and wonder why. Anyone working around fuels should be using PID monitors that test for volatile organic compounds, not an LEL monitor. It is important to seek informed suppliers to help facilitate your choice of safety equipment. When it comes to measurement there is no free lunch. If it’s cheap there is a reason that it’s cheap. Do it once and do it right. Seek advice on how you can measure your process whether it is pressure, temperature, gas, pH, flow, length, weight, lux, level or amps etc. With the right advice you will buy the right equipment, be advised on how to calibrate it, which IANZ accredited laboratories are available to perform your calibration and how much confidence you can have in your measurements. Good measurements are important because they can save you money, ensure your equipment is running smoothly, help meet your regulatory requirements, give you
Process Uniformity We, the consumers now expect the products we buy to be uniform from one purchase to the next. Each model of a television will be the ‘same’. A tint of paint bought one year will match that bought the following year while us Aucklanders can get quite grumpy if our morning coffee tastes not quite as good as the day before. Continuity of product can only be achieved with sound procedures and measurements In conclusion It is believed within metrological circles in New Zealand at present that the NZ economy will benefit and prosper with improved calibration and measurements. The more exact we are, the less waste we produce, better tolerances ensure better productivity and this improved accuracy results in our trading partners having increased confidence in our products and services.
Teltherm products are now sold worldwide as instruments can be customised & ordered on line.
www.teltherm.co.nz Teltherm laboratory tests and IANZ certifies pressure, temperature, infrared & humidity instruments. Our lab also calibrates personal gas detectors.
www.aucklandtoday.net.nz September/October 2013 11
News | Business Tips
Why you shouldn’t dismiss military style leadership By Stephen Lynch
Modern management books and articles write dismissively of the so-called “command and control” style of leadership (except of course when Steve Jobs was doing the commanding and controlling). The authors infer that the so-called “military style” of leadership does not belong in the modern business environment. I wonder how familiar the authors are with how modern elite military units actually operate? Military leaders have overcome the challenges of managing people in the modern era, challenges that business leaders are only just beginning to understand. As we move from an industrial-based society to a knowledge-based society, it has become clear that individual employees require more autonomy to make their own decisions in order for them to deliver a high standard of performance and to feel fully engaged. It’s all very well to let people make decisions, but we want them to make “good decisions” right? In order for people to make good decisions, the organisation needs to have a clearly communicated strategy. Your people need to
know what direction they are meant to be heading in. A strong foundation for behaviour based on a well understood set of core values is critical for good decision making too. Military leaders use what they call a “mission order” to drive strategic execution. A mission order could be compared to a strategic project or initiative that a business chooses to focus on for the coming year or quarter. It defines clearly “what” needs to be implemented - without specifying “how” it should be accomplished. The US Marines describe it like this: “We leave the manner of accomplishing the mission to the soldier, allowing them the freedom to take whatever steps deemed necessary based on the situation. The leader prescribes the method of execution only to the degree that is essential for coordination.” The military have learned that when clear strategic direction is given, along with appropriate equipment, training, mentoring and support - this results in increased productivity, morale, innovation and agility. Do you want increased productivity, morale, innovation and agility in your company? Now, before you jump to the conclusion that all you need to be an effective business
leader in the modern era is to set goals (the “what”) and let your people figure out “how” to achieve them, consider this… The military invests a great deal of time upfront providing basic training to thoroughly induct their new recruits into the organisation’s core values. The recruits learn exactly how to behave in order to be a good fit for the organisation’s culture. During this training, they also learn how to use their equipment and perform their jobs to a uniformly high standard, and they repeat these skills and routines until they become automatic and second nature and the person can be counted to deliver the desired result. Only when they have mastered the basics and graduate from their training, are the recruits given the autonomy and freedom to make their own decisions about how to accomplish the missions they are given. At the end of each mission, the results are analysed and discussed, lessons are learned and the staff are coached on their performance to ensure continuous improvement. The military has also learned to involve their staff in decision making above their current position, so they get a better appreciation for what it is like to be in the leader’s shoes, and this has the effect of creating multiple qualified candidates for every promotion.
• Do you involve your people in strategic decision making, so they get an appreciation for how the bigger decisions are made? • Do you provide clear goals and tasks for your people aligned to the overall company strategy? • Do you let your people make their own decisions about “how” to accomplish their goals and tasks? • Do you measure progress regularly and coach people to improve? Military leaders seem to do a far better job than most business leaders of managing people in the modern era. Stephen Lynch is the chief operating officer of Global Operations at RESULTS.com. Information kindly provided by RESULTS.com: www.results.com
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• On arrival a Welcome Basket with Fruit, Handmade Chocolates, Rose Bath Salts. Total Price for the Package is $220.00* including GST per person per day based on twin share. We accept Bartercard subject to certain conditions and availablility. Normal Price for Package $1,200.00
12 September/October 2013 www.aucklandtoday.net.nz
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FIGHTING DIABETES THE NATURAL WAY For more than 20 years Natural Field Products Ltd has been importing and wholesaling quality products, but now the company may well have added a gamechanger to its arsenal. Glucoscare® Tea is a clinically and scientifically proven herbal tea that actively lowers blood sugar levels and helps in managing high blood glucose and obesity. According to www.diabetes.org.nz – more than 225,000 New Zealanders are affected by diabetes, with many more potentially undiagnosed. Diabetes occurs when inadequate insulin levels in the body cause a build-up of glucose in the blood, which would usually be transferred to cells by insulin, therefore the concentration of sugar in the blood stream can reach dangerously high levels. Glucoscare® Tea actively reduces sugar into the gastrointestinal tract and promotes the conversion of sugar into energy. This ultimately reduces the potential onset of diabetes or reduces the physiological impact of those already diagnosed. At present, approximately 220 million people worldwide have either type 1 or type 2 diabetes and studies suggest that figures is set to rise to 300 million by 2025, with 50 percent estimated to be of Asian origin. The cold reality is that diabetes is an irreversible disease, yet it can be controlled and prevented with healthy lifestyle choices, including regular exercise and improved dietary intake. Glucoscare® Tea is a powerful herbal tea ideal for health conscious individuals, diabetics and those at high-risk of development (40+ age group, overweight individuals and certain races prone to diabetes).
Direct clients are based in: • • • • • • • • • • • • •
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Contact Natural Field Products today to see how you can join the resistance against diabetes.
Glucoscare® Tea works in unison with the body • Habitual change in sweet food consumption • Reduces sugar absorption at gastro-intestinal tract • To convert sugar into energy.
About Natural Field
A unique way to control high blood sugar levels, the natural way
Natural Field is a family business that has been owned and operated in Auckland since 1989.
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For more than 20 years the company has grown steadily, extending its line of items throughout the North and South Island regions, and stretching to the Pacific Islands including Rarotonga, Niue and Cook Islands. The clientele list consists of wholesalers, distributors, retailers, caterers and restaurant owners.
Dry foods - meal ingredients, confectionery, snacks and drinks, hot drink mixtures, healthy alternatives. Household - cleaning supplies, laundry, disposables, skin and body care, catering supplies.
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• Formulated from two plants – Gymnema Sylvestre (translates into ‘sugar destroyer’ in Sanskrit) and Camellia Sinensis (main ingredient of green tea).
Natural Field Products Ltd T: (09) 272 9048 E: sales@naturalfield.co.nz www.naturalfield.co.nz
www.aucklandtoday.net.nz September/October 2013 13
News | Consumers
Power savings made easy The Electricity Authority and Consumer NZ are urging Aucklanders to check their potential electricity savings at www.whatsmynumber.org.nz to keep pressure on power companies to provide more competitive deals.
Research conducted by the Electricity Authority based on 2012 data, estimated that 71 percent of Auckland households were paying above the average retail offer available to them. If all eligible Auckland households had switched to the cheapest electricity provider in their region during the year, they could have saved an average of $193, or $93 million collectively. Consumer NZ chief executive Sue Chetwin says Auckland consumers have the power to make savings if they shop around for a better deal. “The average savings for Auckland households has increased from $152 to $193 per year partly because there are new retailers. It’s easy money – so what’s stopping people?” Electricity Authority chief executive Carl Hansen says the What’s My Number campaign has provided New Zealanders with a quick and easy way to find out their potential savings number and then go on and switch to get the best deal. “We have seen increased competition in the market which has resulted in better deals for consumers. With up to 17 electricity retail brands in the Auckland market, consumers are able to take control and shop around for their electricity.” The What’s My Number website enables people to quickly identify their estimated savings using a simple calculator. People wanting to access the estimated savings
14 September/October 2013 www.aucklandtoday.net.nz
and switch can then click through to Consumer NZ’s power switch website www.powerswitch.org.nz to confirm a new retail deal and initiate the switch to a new retailer. Research has also shown that New Zealand has one of the fastest switching rates in the world, with an average of four days to switch from one electricity retailer to another. “What’s My Number is a free and independent service and for anyone already receiving a rebate you won’t lose this by switching electricity retailers, so jump onto www.whatsmynumber.org.nz to find out if you could save money by switching power companies, then switch,” Carl concludes. For those who don’t have access to a computer at home or work, they can visit their local Citizens Advice Bureau where staff are trained to help guide people through the What’s My Number site.
News | Business Tip
The importance of stopping to reflect If you are anything like me, life seems to be getting busier and busier, and the rate of change means you feel like you are running faster and faster just to keep up.
Build in quiet time Filling up your calendar with back to back appointments, with barely enough time to squeeze in a quick phone call or email in between each meeting is not conducive to quality thinking. Force yourself to build in a few minutes every hour to get away from people and away from your communication devices to go somewhere quiet and ponder these five questions:
The ability to drive business execution at a rapid pace is a vital ingredient on the path to success, but if you are not careful, you • What went well in my last appointment? can become so stuck in “busy mode”, that you spend all of your time “doing” and not • What did I learn? enough time thinking, reflecting and learning. • What could I have done better? So here are some tips to help you to create • How is my emotional state right now? more reflective time: • What emotional state do I need to bring into my next meeting? Speak slowly, and
pause often
When speaking with your team, be comfortable with silences and take the time to collect your thoughts in between sentences. Frequently, the most interesting part of your speech will come after the pause. Watch great orators and notice how slowly they speak and how they take the time to pause.
Don’t get bogged down in the details Strategic thinking means getting clear on what needs to be done. Encourage your people to figure out the how. Surround yourself with great people who can be relied upon to do what they say they will do and are willing to be held accountable for results.
Give them the tools and training they need to do their job, give them clear goals and standards, and get out of their way. If you insist on getting involved in every detail you will not have time to step back, reflect, and think strategically.
Go to conferences Go to the lectures. Learn from the thought leaders. Mingle with other people from your industry after hours and learn from them too. Take an extra day to drive the long road home so that you have time to ponder what you have learned.
away their devices and be fully present in the room before you start.
Take proper vacations It can take one full week of being fully unplugged (no email / no phone calls) to even begin to feel like your batteries are being recharged. Business leaders need time out. No one can keep their pedal to the metal forever; eventually your mental and physical health starts to break down. So book some meaningful time out. Slow down. Relax. How will you make more time for reflection in your life?
One minute of silence To be honest, I have not tried this yet – but it sounds like a great tip that I want to try: Begin all meetings with one minute of silence so all participants can gather their thoughts, put
Stephen Lynch is the chief operating officer of Global Operations at RESULTS.com. Information kindly provided by RESULTS.com: www.results.com
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News | Sales
News | Technology
Building successful budgets
Regulating the cloud
By Richard Gee
The process of building a successful, realistic budget with your sales team can be very positive if you handle the process to get buy in. Budgets that are imposed by the accountant or manager taking last year's results and adding seven percent do not get buy in and are often ignored or disrespected by sales staff. Budgets that sales staff participate to set get ownership and become customer result driven and show you, as manager, the extent of the knowledge your sales team has of your top 80 percent + customers. To set a participative budget call a meeting of your team and show them last year’s results per customer in each territory. Outline any major new product releases for the year and maybe any changes that could impact on sales. Then design a form with four columns headed: Customer now / Exceeds last year/ Stays same / Declines. Then get your sales team to input each customer from their base in the ‘now’ folder with their revenue from last year. Then get them to look at each customer and decide, based on their knowledge, what the revenue will be for that customer in the coming year. They either grow and the rep explains why, stay the same (and explain why), or decline and again explain why.
This then builds a customer based budget picture up, and sometimes the other reps present can help out if they have knowledge about the client. The salesperson will quickly show their intimate knowledge of the customer to you and should make sound estimates of budget spend for the next year. Ownership is immediate and this budget will be obtained. Once the review is complete a pattern per territory will show through - then ask your reps where will they get the revenue being dropped by declining customers from. They then make a list of new prospects to fill a gap and get a sensible budget. To this budget you can add the impact of new products, services or territory changes to get a sales figure. Make sure you get your sales team to sign the bottom of the budget planner sheet, then you have total proof of their commitment to chasing for sales. Then every month or every three months you ask them to review progress against budget per customer and praise, warn or challenge the results you see. For a copy of a budget planner sheet visit www.geewiz.co.nz free downloads. Enjoy your budget planning and get the buy in from participation. For further information email richard@geewiz.co.nz
16 September/October 2013 www.aucklandtoday.net.nz
A leading cloud technology expert has called for government regulation to protect consumers who move their data and images onto cloud applications. Optimizer HQ CEO Manas Kumar says many popular cloud apps are designed to be one way, making it hard for customers to leave. Kumar says numerous cloud service providers do not allow their customers to export data in a usable format, which means consumers are vulnerable to loss or being locked into long term contracts, despite the opportunity to have a month-tomonth arrangement. He says that in the same way the government moved to regulate phone number portability, a set of industry standards are required to ensure “data portability” for cloud based applications and with them, New Zealand has the opportunity to become a world leader in cloud data protection. “Most consumers do not have the technical knowledge required to manage transfer of data from one provider to another let alone cope with the complexities of exporting data which is not available in a common format,” Kumar says. Managing the portability of data from the cloud is just one potential pitfall of an emerging trend facing Kiwi consumers and small businesses.
“Many of us saw the Christchurch earthquake as an example of a worst case scenario in terms of loss of data after a disaster. Unfortunately all that was seen was the benefits of handing over storage of our data and images to a cloud app. “Storing files and information in the cloud is becoming mainstream among thousands of businesses but little has been publicised about the issues around exporting data from one provider to another or moving business from one provider to another using a common language of exchange,” he says. He says there are other issues consumers need to be aware of including the stability and uptime guarantees offered by most cloud providers. “Beware of the classic “force majeure” or “act of God” clause that all cloud application providers have in their terms of use agreement. It is important to read those terms carefully and understand the impact of any potential downtime to your business and assess the solutions offered exclusive of any price sweeteners or other incentives - don’t compromise on business continuity for the sake of short term savings. Many cloud providers including Optimizer HQ have premium services with guaranteed uptime, so it is important to discuss all options. Kumar says that in order to protect themselves from loss of data in the cloud, consumers should form an appropriate backup and exit strategy from each application.
News | Tactics
Making your mark
• Know your competition – to get a better understanding of what logos work well, research companies in your industry and look for common themes and colours; use this as a guide for your own design. It pays off to research how other companies have modified their logo and recognise the difference from the original to the new version
By Davina Richards
If ever you wanted a classic example of a picture being worth a thousand words, then check out the logos of iconic companies. Be it McDonald’s golden arches, Nike’s swoosh or Apple’s apple, a single glance delivers an almost complete story. It’s one image that says it all. Yes, these companies are seriously successful with massive market penetration, so no matter what logo they used, it’d still be instantly recognisable. So how do you get your logo to work for you without being a multinational behemoth? Often your logo is the first thing people see and it needs to be a design that will be recognised straight away. It not only identifies your business, but expresses your company’s values, reflects growth and conveys a certain message about your business. The distinctive logos of highly successful brands deliver instant identification by being the one thing customers remember and associate with, so getting it designed right is integral to success.
There are many reasons why businesses decide to change their logo; the company name has changed, it’s out of date, requires a professional touch, or simply to keep its design fresh and relevant as the company evolves and takes a new direction. An updated or new logo can signal positive change within the company and appeal to new customers. Qantas, Coca-Cola, Apple and Xerox are a few big names to have updated their logos during the years; some just giving them an evolutionary touch up, some doing a significant facelift. Sometimes a bit of gentle, thought-out tweaking is all that is required. So consider the following to achieve a successful redesign logo:
• Think carefully about the colours you want to integrate into your design. Colour can be an indicator of many things, for example, the type of industry your business is in. And customers can relate to the colour straight to your brand • Most companies tend to stick to two or three colours because too many colours mean customers will find it difficult to absorb and memorise them • A logo needs to be simple and clear, if you want your design to be effective. The key to a memorable design is sticking to the basics - be careful not to bombard it with too many things at once. Avoid going over the top with graphics, colours and special effects
• Firstly, decide on what exactly you don’t like about your current logo and what you want your new logo to achieve – and keep this in mind throughout the redesign process. Is this a project which needs a completely new design or just a design boost? • Determine which elements should remain. If your logo has been established since the existence of your company customers will already be loyal to your logo. So it’s worth making small but significant changes to your original design instead of spending time and money on a whole new one, this way you will avoid confusing customers
• Your logo needs to work on all kinds of media and applications whether it’s posters, business cards, internet, newsletters, or all of the above. Sometimes what looks good in one format doesn’t always look good in another • Your logo should look just as good in small print as it does if it were bumped up to the size of a billboard on the motorway. Look at your logo in different angles and don’t forget to check that it looks great in black and white as well as in colour, and see how your logo is placed on different background colours too
• Get feedback on your design. Images can look different to individuals or groups and may pick up on things you may not have thought about before. Test your final design before shouting it from the • Getting all artistic may seem like a good idea, roof tops to save embarrassment and but over complicating it will overpower your unnecessary editing after you’ve launched logo and customers will struggle to identify your new look with your brand • Finally, when you know you’ve got the • Redesign and redesign again, as you may right design spread the word. Announce not get what you want the first time around. it in press releases, emails, newsletters, Work through plenty of ideas and be or a company event, to build awareness experimental. There’ll always be someone and to inform existing customers of the who doesn’t like your idea, but trust the change. It shows you care about loyal advice from a professional graphic designer – customers, increase recognition and reins in new interest. they’re professional for a reason
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www.aucklandtoday.net.nz September/October 2013 17
Hospitality | Simla Mirch Restaurant
Fiery feasts A key player in New Zealand’s culinary scene is a popular restaurant that has quickly made a name for itself, creating original, tasty cuisine that challenges the old perception of modern day Indian cuisine. Ideally located in central Auckland, in the bustling suburb of Mt Eden is Simla Mirch. In its chic, yet welcoming setting, this Indian restaurant is staffed by a passionate team who don’t just care about what they are doing, but also know how to get the job done well.
Silma Mirch Banquet For a feast that everyone will enjoy try a special banquet menu put together by the passionate team at Simla Mirch. $32 per person
- Melanie, July 2013 on Menu Mania
Pappadum Vegetarian Pakora Sheek Kebab Chicken Wings
The resulting menu stars a wide variety of hearty dishes from every corner of the Indian sub-continent, with spices, herbs, textures and flavours that will lure any diner back for more.
Main Butter chicken Rogan Josh Beef Vindaloo or Beef Korma Vegetable Korma Raita Naan Breads
Behind the scenes
Hot Curry Challenge
Tickle your taste buds
Backstage in the kitchen Simla Mirch’s hardworking team of fine chefs can be found. These chefs come all the way from India, armed with a plethora of experience that enables them to prepare the range creative and innovative dishes that this restaurant has become known for.
Simla Mirch offers full, wholesome flavours that are catered for a range of tastes, without compromising authenticity.
These chefs use their expert knowledge of Indian regional dishes to prepare a range of tantalising options for diners to enjoy.
The Simla Mirch Restaurant has a challenge for anyone willing to take on the Bhut Jolokia Pepper, which at a staggering 1,000,000 scoville heat units, makes it twice as hot as the nearest Red Savina pepper. This has earned the Bhut Jolokia a pepper found in the hilly terrain Tezpur town of Assam in India, fame and recognition around the world.
Together this team has created an environment that offers diners an authentic, tasty experience with some of India’s most loved dishes.
SERVING REAL GASTRONOMY OF THE INDIAN CULTURE. Our various menus offer wholesome dishes from every corner of India with spices, herbs, textures and flavours.
“You will sweat like never before, enjoy the tasty pain!”
“Absolute best butter chicken and butter prawn ever. Sweet and delicious. Korma is great, the Vindaloo is wonderful, and the staff are always really nice and polite when we come in.” - Ellen, November 2012 on Menu Mania “I and my family frequently eat at Simla Mirch and we like the curries and love their Kulchas, breads, naans. The taste is delicious and it’s very authentic seeming Indian food. One other day, I tried Paneer Tika curry which was superb and we thoroughly enjoyed our entire experience. The staff looked very friendly and helpful. Thank you Simla Mirch for a delicious Indian meal in superb surroundings.” - Khyati, July 2012 on Menu Mania
SimlaMirch Restaurant 451 Mt Eden Road Mt Eden Auckland 1024 T (09) 630 7305 E contact@simlamirch.co.nz simlamirch.co.nz
Anyone that has eaten the HOTTEST curry anywhere, I challenge you to try our Bhut Jolokia.
You will sweat like never before! Enjoy the tasty pain! Simla Mirch provides a classic combination of indisputable knowledge, unique experience and traditional values that carry worldwide recognition. The restaurant offers a sophisticated fine dining experience with quality, tantalising food that few can compete with.
Contact us now 09-6307305 / 06
C E L EBRATING 15 YEARS IN MT E D E N 451 Mt Eden Road, Mt Eden, Auckland | E-mail : contact@simlamirch.co.nz
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— Advertising Feature
JOIN OUR HOTTEST CURRY CHALLENGE
WWW.SIMLAMIRCH.CO.NZ
18 September/October 2013 www.aucklandtoday.net.nz
In their words “Awesome food. This is the best Indian takeaway my husband and I have had in a long time. We will definitely be ordering again! We loved the korma and the butter chicken, the garlic naan was fantastic too.”
Entree
The menu incorporates both traditional and classical favourites with original and new dishes that deliver eastern flavours with a mouth watering western twist.
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News | Property
How to avoid the coming lending crunch By Olly Newland
Stories about the property market dominate the headlines more and more as house prices increase, especially in Auckland and Christchurch. Hardly a day goes by without another horror story about some huge price being paid for some house that should be worth only half that was paid. Of course, this has happened many times before, but on this occasion the boom is based on reality and not some speculative fever. Back in the mid-1980s, for instance, there was a massive share market boom. There was no rational reason for the huge upswing in share prices. There were millions of shares for all to buy - but the ‘fever’ had set in and couldn’t be turned back. Likewise, the property boom that coincided with it was based on nothing more than money coming off the table from the share market and its owners wanting/having to put it somewhere else.
This time it’s different There is a housing shortage in Auckland and Christchurch and there is no way the shortage can be corrected in a short space of time. Not weeks, months or even years. A shortage of any product, whether property or pineapples, houses or hairspray, will always result in a price rise… until the balance of supply and demand is evened out.
Controlling loan to value ratios (LVR) The Reserve Bank’s newly introduced restrictions on mortgage lending target borrowers with small deposits seeking a high proportion of borrowings. As to be expected, there are howls from all sides saying that such restrictions hurt the first home buyer, are essentially unfair, or will send vulnerable borrowers into the
clutches of loan sharks and other unsecured lenders taking advantage of the situation. I take the opposite point of view. Anyone who lends money to someone who wishes to buy a home (even if the interest rate is high) should be applauded… because in my view, home ownership is vital to create a stable society. The ends justify the means. I am convinced that they won’t make a blind bit of difference. In fact, they will play into other sectors of the property market… to their great advantage.
Recycling old ideas There is nothing new about these sorts of restrictions. We had them all through the 1960s, 1970s and 1980s.
mortgage on their own home and advance the money that way. Sometimes in return they would get a slice of the eventual sale price when the time came.
‘hydraulicking’ rental returns and hence increasing paper values for lending purposes. (Don’t try this at home folks, just be aware of it.)
3. The use of credit cards came to the fore. Then, as now, banks freely gave away credit cards with unsecured amounts that could be drawn upon. It was not unusual at all for a frustrated home buyer or investor to gather together five or six credit cards each with a limit of (say) $10,000… and they had another $50,000 or $60,000 dollars that could be used as a deposit filler.
7. Buying a house together with a friend or family member got around the problem very neatly most of the time. A private arrangement would be entered into regarding who would buy the other out and when, or who would live where etc. The goal: own a property.
8. The low deposit house dealer was popular in segments of the market until recent times. 4. Personal loans and small second- third- or Many of these dealers did an honourable job putting people into homes who otherwise All sorts of creative ideas were dreamed up to fourth-mortgages from small lenders (‘loan sharks’ some of them, to be sure) were then, couldn’t afford to buy. It was usually done get around the ‘regulations’. It’s clear to me as now, freely available secured against by way of long a ‘long term agreement for and others that if the proposed loan to value furniture, cars or what-have-you. These were sale and purchase’ which was, in effect, an ratios (LVR) limits are imposed, these old very useful, even at horrendous interest rates. extended settlement with prior access (kind tricks (and some new ones, no doubt) will be dusted off and come back with a vengeance. 5. Solicitor’s nominee companies (and 2nd tier of like hire purchase)… and at least part of the ‘rent’ paid down the deposit. Generous bank In those bygone days the maximum that could finance companies) sprang out of the need for lending has largely removed the need for this ‘top-up’ loans. Business meets market needs. be lent by way of mortgage was two-thirds type of dealer, but it looks like their ilk will be They did an excellent job of providing extra (66 percent – the horror!) of the purchase back in the market sooner rather than later. finance without the nonsense of the ‘twoprice, or valuation, whichever was the lower. thirds of valuation’ limitations. Many solicitors 9. Other top-up loans were often extended by The deposit required, one-third (33.33 nominee companies and finance companies employers, unions, charitable organisations, percent, and yes, it was that precise) was did a first rate job in lending. Sadly, a number churches, lodges, clubs, and cooperative impossible to find by many purchasers, so all of the finance companies over-extended societies. Consider how you could make use of sorts of mechanisms were used to fill the gap. themselves (even scrupulously honest ones) these in your situation if money is short. These included: in recent times — with the disastrous results 10. Often a shortfall can be extracted from which we all know about. 1. Getting the vendor to leave back a second a bank using a guarantee from a family mortgage - a very common practice, then, 6. Some very dodgy deals were also done member or friend with assets, without the which didn’t really matter because when the to fill the gap, all of them highly illegal, but need for them to actually raise a loan. This vendor went off to buy another house they when there is an unfilled demand they are is a painless form of assistance, the only got a second mortgage from their vendor surely to be expected. For example, inflating a catch being the need for the guarantor and so on ad infinitum. This practice was property’s sale price to get a bigger mortgage to stump up if a problem arises - it does cheap, as the interest rate was usually very was one of them. When it was settled, the happen, so be cautious if you’re asked to act low. Interest-free vendor financed second vendor would funnel overpaid cash back to as a guarantor in such an arrangement. While mortgages were common practice. Using the purchaser. the property market is buoyant, problems them avoided any tax on interest received. rarely arise since a property can be sold fairly It was particularly common to inflate The use of this stratagem actually increased quickly if needs be the ‘value’ of commercial property by house prices, as the forgone interest was often folded into the end price of the house With more than 45 years in the property game, Olly Newland provides a consulting bought and sold this way. and mentoring service for people committed to making serious progress with property 2. Mum and Dad would often stump up with investments… whether it be buying, selling, holding or troubleshooting. If you’re interested the difference if they had it. But if they didn’t in knowing more, visit Olly’s webpage at www.ollynewland.co.nz have it, it was common for them to raise a The property market then was just as buoyant (in patches) as it is today; maybe more so.
Olly Newland
Property Consultant Impartial, expert guidance
For an obligation-free session with Olly, call: 0800 66 22 80 20 September/October 2013 www.aucklandtoday.net.nz
Get skilled advice on residential and commercial property investment from Olly Newland, reknowned property expert, author & Authorised Financial Advisor. Purchasing, selling & managing property.
‘No problems - only solutions.’ Personal, One-to-one, Confidential
www.ollynewland.co.nz
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News | Ideas
The 12 signature moves of any good leader By Davina Richards
Being a successful boss doesn’t just mean being able to quadruple your profit within six months, or establish several chain businesses across the country; a common thread in the definition of success covers a range of skills many successful leaders share. Some people are born to lead - they are natural and impulsive, which is why they can be so good at what they do. But for some, it isn’t without practice and perseverance that they perfect their abilities. Attracting customers, driving sales, organising and planning are only a small part of running
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a successful business. Being able to nurture employees, seek advice and create a company culture which is inspiring and positive, separates good leaders from great leaders. Here are 12 qualities a leader should have to ensure success on the inside of their business, as well as the outside.
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4. Encourage others
Inspire
Make decisions
Don’t be afraid to ask
It’s important to encourage others to voice their opinions and ideas in a comfortable environment. Being in a superior role means those around you can feel somewhat intimidated, but by allowing your employees to speak freely will help lighten the atmosphere, show you are open to new ideas and perspectives and help employees feel confident.
No one enjoys being in an environment which is negative, uninspiring or intimidating. A leader who can light up a room when they walk through the door speaks volumes. An environment where employees feel stimulated means they will work productively to achieve the goals expected of them.
This is a big part of leadership and a good leader rarely procrastinates. GrabOne founder Shane Bradley follows the philosophy of making things happen and seeing things through. Entrepreneurs and leaders are quick thinkers and instinctively act on ideas with an understanding of their outcome.
A successful leader wouldn’t have got where they are if it wasn’t for the help of others. Leaders are constantly eager to learn and are curious by nature. Take no shame in asking others in the know for advice wherever you can to better yourself and your business.
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5. 2. A ‘pat on the back’ shows employees that you care about their progress, are interested in how well they are doing and pinpoint areas of improvement. Providing regular feedback to staff will promote confidence, motivate, receive positive responses and work productively to develop their skills.
Create challenge A job which requires little thinking doesn’t encourage a worker to reach their full potential. Challenge your employees as often as you can to ensure they do not feel as though they are working like a robot, and it shows that you trust and believe in them to be able to complete the task at hand. This will also promote higher level thinking in the workplace.
Nip it in the bud Acknowledge and reward
Give feedback
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The ideas behind any successful business are never thought of by a single individual. Never take your staff for granted; remember the ones who work every day to help you move the business forward smoothly. Acknowledge the hard workers and reward them. Acknowledgement by a leader makes workers feel valued, respected and encourages them to continue the hard work.
6. Be a role model A leader understands how their role plays an important part to those around them. Employees look up to leaders, so consider the way you talk, your attitude, behaviour and mannerisms can make an impression.
22 September/October 2013 www.aucklandtoday.net.nz
Many people are shy or afraid to get into any kind of tricky situations, but leaders love being in the centre of it and enjoy problem solving. They like to do things most other people would rather avoid like the plague. Fixing solutions quickly means leaders will learn from the experience and avoid it in the future.
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11. Reiterate expectations Remind staff of their goals to ensure everyone is working towards the same target – this will help you determine which employees aren’t meeting expectations. Employees should be kept well informed and understand what is expected of them.
Share the knowledge One characteristic of a leader is having a thirst for knowledge. Knowledge is infinite and invaluable if you want to feel confident about moving up on the career ladder. Pass down the knowledge to those who have proved themselves as a valuable asset to the team. Entrepreneurs not only love to be surrounded by successful people, but they also love to see other people around them succeed too, which is why they take the time and make the effort to make a positive impact on an individual by teaching, nurturing and watching them grow.
12. Enjoy what you do Many people don’t enjoy the job they are in and it would be surprising to find an entrepreneur who doesn’t love what they do. Financial freedom is one thing, but being your own boss, creating something out of nothing, making an impact and even an experience of failure, is what drives every entrepreneur. Don’t take things too seriously and enjoy the ride.
Look great the easy way Long gone are the days of baking in the sun to achieve that healthy looking glow thanks to spray tanning.
TANNING TIPS PREPARE - To get the best possible results from your spray tan, make sure that you: • Wax or shave at least eight hours prior to your spray tan
You can have fantastic radiant skin without leaving home. In less than just 20 minutes you can have flawless tanned skin that is indistinguishable from a natural tan and with no risks. Spray tanning is the safe alternative to sunbathing or sunbeds because it is UV free. Gr8 Spraytans located in Auckland take care and pride in ensuring that your spray tan is absolutely perfect. Look stunning and be confident everyday with a natural looking glow - you can have a spray tan 365 days a year. It is a great option for special occasions such as weddings or parties when you need to look your best for an event. Verahlea Young started Gr8 Spraytans in 2010 after she was looking to earn extra money for her family. “I looked up some small business ideas on the internet and found Spraytanz, which was a company set up by a couple of enterprising women from England, who couldn’t find the right spraytan. “These women made their own with the help of some chemists and came up with an organic spray tan. The idea of an organic spray tan, the portability of the equipment and the short time to set up and put away the equipment after spray tanning certainly appealed to me. The start-up costs were feasible and with the help of my brother I was able to buy some starting equipment,” Verahlea explains. Verahlea started her training and says each spray tan was a lesson in how to engage with prospective clients. “Some people are not so ready to strip off for a spraytan, so it is really important to gain my customer’s trust and confidence in a very short space of time. However, I offer a great spray tan service that’s mobile and discrete and professional. “Clients I have spray tanned are usually amazed at how tanned they look without looking orange. They have come back to me with compliments on how naturally tanned they look and this is always good feedback and gives me confidence that the Spraytanz product is a good one.” Gr8 Spraytans give a friendly service while being prompt and accommodating with regard to venue and time. “I am able to be more flexible with time because it is my own business and I have no set hours or timeframe to work within. If someone wants me to spray tan at 10pm when they’ve finished work and are attending or travelling to some special event, then I can work with that. Today people are more aware of the dangers of tanning under the sun so spray tanning is a much safer alternative to getting that healthy tanned look.”
$15 FULL BODY spraytan when you call and quote “A " uckland Today.“ Worth $40 - offer expires October 20th
Gr8 Spraytans 105 Kinross Street, Blockhouse Bay, Auckland, Auckland Region 0600 Contact Verahlea on: 027 646 1787 to book your next spray tan. like us on facebook
• Use a gentle exfoliator to exfoliate your skin. • Remove any body lotion, deodorant, makeup or jewellery. • Be careful what you wear - we recommend that you wear dark, loose (baggy) clothes and open shoes for after your tan. Tight fitting clothes and shoes can cause skin friction in the first couple of hours after your spray tan and this may affect the outcome of your tan • Bring a towel to sit on when you leave your tanning session. Bare legs may cause the bronzer to rub off on your car seat • Note: Any rub-off of the bronzer should easily wash out of most fabrics. However, we recommend that you avoid nylon or wool as these may absorb the bronzer.
PROTECT - To protect your tan while it develops: • Avoid contact with water for the first two hours • Do NOT shower for at least six hours • Use a gentle, non-abrasive shower gel that will be much softer on your spray tanned skin. Avoid using any products that contain AHA’s (alpha hydroxy acids) as these could act as an exfoliant • After showering, apply moisturiser. Hydrated skin retains the tan longer. Avoid lotions containing AHA’s as these may cause skin exfoliation • Avoid any activities that may cause skin exfoliation. No hot, luxurious bath after your tan. A short swim in the sea will not take much off your tan (as long as you use a waterproof sunscreen), however a swim in the chlorinated pool will bleach it.
HOW LONG WILL MY SPRAY TAN LAST? Depending on how well you prepare and take care of your spray tan afterwards, your spray tan will last anywhere between 7-10 days. If you tan regularly, your skin will get used to the spray, and will hold the colour longer. Then you might need a top up every two weeks.
News | Q&A
Defining leadership The famous American essayist and lecturer Ralph Waldo Emerson once said “Do not follow where the path may lead. Go instead where there is no path and leave a trail”.
Which is all well and good - if you have all the basic tools for survival.
Can leadership be learnt or is it an innate skill?
However, leadership and the ability to empower others is rarely that straightforward.
There is simply no doubt that leadership can be learned. I have been teaching it now for over 30 years! Whilst leadership cannot simply be reduced down to a list of bullet pints, by learning about the behaviours associated with leadership, the skills relevant to a particular organisational context and how to establish a leadership setting within which people are allowed to excel, an individual can certainly improve their own ability to lead.
Human Synergistics New Zealand and Australia chairman, Shaun McCarthy has been creating leaders for more than 30 years. A leading consulting firm operating in New Zealand since 1978, Human Synergistics has helped thousands of organisations and more than 100,000 leaders understand their approach to leadership, the impact this has on culture and how to build an approach that leads to long term sustainable performance. McCarthy talks to Melinda Collins about how individuals, teams and organisations can build constructive leadership and organisational cultures. You’ve been attending a round table event with CEOs and senior executives discussing the topic: Is leadership an individual or team sport. So which is it? It’s a combination of the two. The leader needs to be an authentic individual (not individualistic) who puts a part of themselves into the role. On the other hand, the leader can only achieve through and with others, and is concerned with leaving a legacy through the people they develop around them. What is the difference between managing and leading? Leading is about developing a vision. Managing is about executing the decision – getting things done to achieve the vision. Leaders need to be managers and mangers need to be leaders. The relationship between the two is different at different levels. CEOs need to be leaders who manage - team leaders are managers who lead. What role does leadership play for a manager? In the managerial role, leadership is about inspiring the team to have trust in the team. It is about building a strong loyal committed team of individuals who work together in a cohesive manner, aligned around a single objective.
I suspect the reason this question is so often asked, is that for some people, such abilities come easier than they do to others. What is the single most important lesson people need to learn about leadership? To me the most important lesson a person can learn about leadership is that the leader impacts the way in which those they lead behave. Leaders create the culture that either empowers or inhibits others. Leaders set the agenda. Great leaders allow people to excel; poor leaders inhibit and restrain people through rules, insecurity and avoidance of reality. It is imperative then that the leader understands how they behave and how this in turn impacts on the behaviour of others.
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Leaders set the agenda. Great leaders allow people to excel; poor leaders inhibit and restrain people through rules, insecurity and avoidance of reality. It is imperative then that the leader understands how they behave and how this in turn impacts on the behaviour of others.
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- HUMAN SYNERGISTICS NEW ZEALAND AND AUSTRALIA CHAIRMAN, SHAUN MCCARTHY
Are we on the right track in terms of leadership in New Zealand – why/why not?
What are the biggest leadership issues facing New Zealand currently?
New Zealand has produced some outstanding leaders. Leadership Week is a very tangible recognition of this. At the organisational and community levels, we are just like every other country – we have good and we have poor leaders.
Leaders understanding that they must take responsibility for leading. It’s not something that simply happens by osmosis. Since many of our businesses in New Zealand are small enterprises, where managers and leaders may not get the training and development offered in larger organisations, those ‘in charge’ need to learn that leadership is not about doing everything yourself.
I do believe we need to do more. The old number eight wire mentality has stood us in very good stead – we are inventive, adaptable and very outward looking (as a small country we need to be), but we can improve. We need It’s about setting expectations, being consistent, providing support and enabling to be careful not to get sucked in by the ‘cult others to achieve their potential. of personality ‘ or charismatic type leaders. The best leaders are often those who are very humble, just get on with it and don’t seek to promote themselves – they’re more interested in their organisation’s profile than their own one.
24 September/October 2013 www.aucklandtoday.net.nz
What advice would you give someone who is new to a leadership role? Learn! Leadership is not simply ‘being in charge’. Read, go to course, explore different
models of leadership and first and foremost, learn about yourself. Learn how you personally think and behave and understand how others respond to that. What traits do all great leaders have in common? We have to be careful talking about ‘traits’ as that simply reinforces the ‘leaders are born’ misconception. Better to talk about behaviours. These include; understanding the impact one has on others (being self-aware); being honest and authentic, (integrity); being consistent and reliable (role modelling); being clear about expectations of self and others and being forward-looking (visionary); and the being passionate about developing others and seeing success in terms of what people collectively achieve.
www.aucklandtoday.net.nz September/October 2013 25
Cover Story | Rodney Wayne
Selling style By Melinda Collins | Photography by Chris Traill
The basic premise of capitalism deems that a business’ prime objective is to sell goods or services to make money. But wouldn’t it be even better if you could get others to sell your goods or services while you sit back and reap the rewards?
26 September/October 2013 www.aucklandtoday.net.nz
Cover Story | Rodney Wayne
It is an evolution of the standard business model which has been legitimately plausible since the development of the franchise. New Zealand is served by some 423 franchise systems operating 450 brands, giving it the highest proportion of franchises per capita in the world.
Birth of a brand Widely lauded as the father of franchising in New Zealand, Rodney Wayne was one of the first in the country to adopt the concept and has since built up an empire of 37 branded salons, 15 retail product stores under the moniker Shampoo ‘n Things, an affordable salon alternative called Stylexpress and two barber shops. But it was during his time as an apprentice butcher that he developed the trait which has come to define the Rodney Wayne experience. “I seldom used to tell people that I was a butcher because of unfavourable connotations,” Rodney explains.
Takapuna, Howick and Henderson. A brand was born. It was an incredible success, right from the outset. “Dedication to excellent work and impeccable customer service meant continual training of staff. It never stops,” he explains. He developed a ‘how-to’ manual and a ‘standard of service’ but the bones of the business were founded on a partnership between client and hairdresser; a “consultation whereby every client received a full and thorough consultation to determine their wants and needs before the scissors got anywhere near them”.
Creative by nature, the man behind many a mane found himself one of just six men enrolled in hairdressing school in Australia. It was back in the days when hair was cut with what can only be described as industrial shears.
“Good ideas do not work by themselves; people make them work, so building a team of people around you that respect and support that thought is imperative.”
He was soon the head of four salons in rural Victoria, but it wasn’t long before he was enticed back to home soil where his first Kiwi salon was established in Auckland’s Victoria Street.
Success in the suburbs It was a meeting between Rodney and renowned French hairdresser, Jean Louis David, which sold the franchise concept for Rodney. Jean had an established franchise of some 800 salons in Europe and had just moved into the New York market.
”
While all brands and businesses make mistakes, what sets the successful ones out from the rest, Rodney says, is the ability to learn from those mistakes and never make them again. He has expanded the Rodney Wayne experience to include a retail arm under the moniker Shampoo ‘n Things, opened a couple of the more traditional men’s barber shops and in 2010 added the faster and less expensive chain of salons, Stylexpress. The company remains at the forefront of the industry by researching styles and trends from Europe and bringing the latest colours and styles to New Zealand through the release of two collections each year – summer and winter. Rodney has since stepped back and appointed a CEO, Julie Evans, who takes care of the day to day running of the business.
Fashionable franchise
“He had one of the most successful hairdressing franchises in the world, that was positioned in the mid to upper end and I fell in love with the idea,” Rodney says.
Having spent all of her working life in the salon business both in the UK and in New Zealand, Julie is eminently well qualified to do so. “We can offer proven and perfected operating systems, comprehensive training, huge buying power, unique performance incentives for staff and the support of all the members of the group,” she says.
Rodney could see the strength in joining Jean in his established franchise, but when he hired a research firm to ask people in Manukau, where there were no Rodney Wayne salons, which hairdresser first sprang to mind, Rodney Wayne was the overwhelming response and he realised the strength of his own brand.
“We also operate our own training school to bring through talented new staff for the salons, and that’s an important part of our culture. We’re proud to be a place of employment, support, inspiration and enjoyment for so many young New Zealand apprentices. The result is that there’s a strong family feel to the group.
He desired to bring his stylish inner city salons to the ‘burbs, where he says salons had “see-through net curtains and dead blowflies on the windowsills”.
“We have launches around the country at the start of each new season and invite all the franchisees and their staff to a fullycatered evening event – the Auckland one now attracts over 300 people. It’s a big part of maintaining a strong brand with a common goal.”
Taking the business to where the people lived was a key to the brand’s success and before long Rodney Wayne was in Mt Eden,
- RODNEY WAYNE
The secrets to building one of the strongest brands in the country, Rodney says, is having a vision of what and how you want the brand to look and perform and then working hard with your people to achieve it. “Business is no different to a sports team or person; it’s about continually meeting your goals.” So is success in business about a good idea, passion for the industry or just being a good businessman? “All three,” Rodney says. “One does not work without the other.
“On completion of school in Melbourne there were only two hairdressers I wanted to work for and neither could find a position for me at the time,” he says. “An opportunity presented itself to take over an existing salon and it all started from there.”
Good ideas do not work by themselves; people make them work, so building a team of people around you that respect and support that thought is imperative.
Building blocks of business
“But today I am very proud of the fact as I learned a lot about the importance of customer service.”
Vidal Sassoon flipped hairdressing on its head with smaller scissors and the geometric cut and, by training with the master in London each year, it wasn’t long before Rodney was doing the same in this little corner of the South Pacific.
“
To be a successful Rodney Wayne franchisee, you don’t have to be a hairdresser yourself, Julie explains. “While we have many owneroperated salons, we also have many owners who are professional business people rather than professional hairdressers. They have utilised their knowledge, management skills and enthusiasm to create satisfying and profitable businesses for themselves. “It’s more important that you are customer focused and a hands-on manager with the personality to develop a team of people who have the shared goal of making Rodney Wayne clients look and feel their very best.” Rodney still makes himself available to offer franchise support wherever and
whenever he can. “I very much enjoy that role,” he explains. These days he starts his day with poached eggs, coffee and a bike ride before heading to the office for meetings. When meetings are scarce you’ll find him at the Viaduct pottering around on his boat. He suspects he’s the only boat owner who valets his own boat, but says it’s excellent exercise. But the business continues to go from strength to strength, testament to the talent tenacity of a man of the same name. “Hair keeps on growing, whatever the economy is doing,” Rodney smiles. “And there’s nothing like a good hairstyle to make people feel better.”
www.aucklandtoday.net.nz September/October 2013 27
IS THIS THE BEST AND MOST COST EFFECTIVE PET FOOD AVAILABLE IN NZ? We are certain it is and here’s why Not all dog foods are equal – in many respects Firstly not all bags of dog food are the same size, making it hard to compare costs. But most people can soon work out what the cost is per kilo. However what most people don’t have time to calculate is what it costs to feed their dog per meal, as some require a lot of food to meet the correct daily requirements, and others, not so much. The reason for this is that quality foods generally require less as they have less fillers such as corn, soy, grain etc. And it’s these fillers that are the main reason for allergies. Which can be costly if you need to visit the vet. And of course if the dog is eating less and able to digest more of the human grade ingredients
(as in Canidae) then it means there’s less “excess” on the lawn. Below is a comparison between some of the “premium” brands available in NZ. This is based on a 10kg dog, so if you have a large dog the savings will be multiplied. These guideline amounts are based on the recommended feeding requirements per day as stated by the manufacturer. They are a starting point and your dog may need more or less food depending upon age, breed, activity and climate. In order to reach optimal body condition, you may need to adjust food intake.
Grams required Cost per feed Cost per Kg
CANIDAE 96gms $1.12 Orijen 150gms $1.72
$11.73 $11.50
Nutrience
180gms
$1.43
$7.97
Purina
158gms
$1.36
$8.62
Eukanuba
140gms
$1.24
$8.88
Hills Science Diet
181gms
$1.81
$10.00
SAVE UP TO 38%
on other “leading” brands with Canidae These calculations are based on a 10kg dog. These figures are correct as at 18/2/13. We assumed an active dog, older than 1 year, that is exercised. Based on buying 15kg bags or the nearest the manufacturer had.
Goes beyond just feeding your pet The Confidential Dog Food report recently assessed over 2000 dog foods, including all the brands you’re familiar with that have huge marketing budgets and selected the best nine in the world. Canidae was one. The others aren’t available in New Zealand. Each year the Whole Dog Journal, one of the most respected dog journals in the world, generates a list of approximately 25 ‘Approved Foods’ from around the world. Once again Canidae is on this list and has been for many years. In fact here’s a quote from their publication “I’d like to quickly dismiss the idea that any of the giants – Iams and Eukanuba, Purina, Science Diet, et. al. - could possibly make dry foods that are as good as the foods that have a regular presence on WDJ’s ‘approved foods list’. The fact is, though, of course they could; they have all the resources needed to do so. They could bury most of the competition in the “natural and holistic” niche... if they followed through and used only the same high quality ingredients typically used by the smaller boutique brands. But they generally stop short – perhaps because they are unaccustomed to paying a lot for their raw materials, or marketing the products at a correspondingly high sales price?”
Call now for a
Both of the independent studies above look at the ingredients, the manufacturing plant and most importantly the nutritional benefits to the dog. They aren’t swayed by marketing hype. At Canidae Pet Foods we are committed to providing you, our valued customer and your pets, the highest standard of excellence in product quality and customer satisfaction. If you are not completely satisfied with any of our products, please call our team for a no questions asked refund. In fact if you don’t become a raving fan of Canidae/Felidae by the end of your first bag I would personally like to know about it. Kind regards, Gary Collins - Managing Director
FREE SAMPLE and info pack ph 0800 101 729 or www.canidae.co.nz
WHY IS ONLINE FREIGHT SOLUTION AN IMPORTANT INFRASTRUCTURE IN MANAGING THE CHRISTMAS RUSH A recent survey titled The Household Use of Information and Communications Technology (ICT) indicted that more than half of New Zealand’s population make online purchases. This number will be even higher leading up to Christmas. That’s almost two million active customers in our country who are seeking to use the convenience of the internet to purchase goods - so the infrastructure needs to be set in place for both customer and merchant especially leading up to Christmas, it’s important businesses get it right for the busiest time of the year. We asked Gustav Wentzel, business development manager of Payport, why it was so important to get the shipping facility right on a website. “It’s a fact of modern life; many transactions are made in the online marketplace and customers actively purchase direct from websites. “Payport provides businesses the opportunity to seize the virtual custom through an online freight gateway which save merchants valuable time in arranging freight.” Logistical issues can be time consuming and expensive, but with Payport’s freight service, the pains of transporting goods are transferred into a simplistic, efficient process from large quantities to a small envelope. By partnering with major suppliers of freight systems, merchants can access huge savings while simultaneously reducing paperwork and time spent on logistics.
What kind of businesses would suit the addition of the Payport freight gateway and does the business size matter? “Any business that ships to their customers. The best thing is you don’t need to be selling from a website to use our freight service. No, size doesn’t matter, the substantial database of users allows Payport to be able to offer reduced cost shipping rates for large and small volume clients. “We have many happy customers from large distributors to home based businesses. By using Payport, merchants can increase the efficiency of their freighting system.
1. Securely process your customers’ credit card payments and easily convert their orders to shipping labels.
“A courier can be booked online within 10 to 15 seconds and, there is no setup cost, no monthly fees and no upfront cost for tickets (due to the ticketless systems in place). “The system even contacts the courier for the merchant - the savings will be in a monetary form and in valuable time. “As the online world begins to dominate the high street, the consumer will become more adept to making online purchases, opening the possibilities of a web-based income stream to many New Zealand businesses.”
2. Place the shipping labels on your parcels and wait for the courier to pick them up, that’s it, no need to buy courier tickets, no need to phone the courier company. You can relax and have time for a coffee.
Advantages of the Payport freight and courier portal • Live consignment tracking from the Payport site • Moving goods quickly and efficiently is a vital for both customer and merchant therefore Payport offers an integrated freight system (or it can be a standalone application) - the best thing is you don’t need to be selling from a website to use our freight service • Partnerships with major suppliers resulting in trustworthy and reliable service for all freight necessities • Payport’s large volume of shopping allows us to make major savings in the cost of every package sent – this is passed on to our clients
3. The courier will then come and pick up the parcels from you and deliver them to your customers.
• The online interface is simple and cuts down on time and paperwork • No tickets are required • Large and small volume clients can make savings using the Payport shipping system.
4. You can track and trace your parcels online in real time, and see the signatures of the persons who signed for them when the parcel reached your customers, you can view and export report online
IS YOUR FREIGHT SOLUTION READY FOR THE CHRISTMAS RUSH? The interface is simple to use and cuts down on time and paperwork, no need to ring the courier companies, takes only 15 seconds to book a courier pick up. • NO set up fee, NO monthly fee, NO upfront cost, NO courier tickets to buy, print your own ticket/label and only pay for what you use. • NO fuel charge, NO rural delivery charge, NO hidden cost. • Our system is loaded with linear rates, therefore our customers are not required to pay for any weight or space they are not using, resulting in impressive savings. • From bulky parcels to a single envelope.
Payment & Freight Gateways
• Live track and trace of parcels online via the payport website. • View and export shipping reports online. Partnerships with major freight suppliers mean trustworthy and reliable service for all your freight.
• Pay
Safely • Move Fast
If you would like a representative to call you or would like an indicative idea of how much it will cost you to use Payport please call 0508 PAYPORT or email support@payport.co.nz – alternatively visit our website www.payport.co.nz
Interview | Glenn Martin
Ready for
blast off By Anthony Patrickson | Photo taken by Jenna Day
The idea of becoming airborne using a jetpack has captured people’s imaginations ever since the jet engine first appeared. Unfortunately, unless you’re James Bond or Buck Rogers, the realm of the imagination is where the idea’s firmly remained… until now.
30 September/October 2013 www.aucklandtoday.net.nz
Interview | Glenn Martin
Glenn Martin and his team at the Martin Aircraft Company have brought the jetpack dream alive with the Martin Jetpack. Bringing the jetpack to reality was the vision of a five year old Glenn Martin, but unlike most of us, he listened to listen to his inner child and has pursued his dream of one day flying one. Glenn’s quest finally materialised in 2004 with the creation of the Martin Aircraft Company in Christchurch and the mission began to turn his childhood vision into a viable commercial entity.
The man behind the machine Glenn is a visionary and self confessed mad scientist, yet there is something different about this inventor, his self awareness is immediately apparent as he recalls the steps that led to Martin Jetpacks becoming a viable venture. “We’re all taught that we have to grow up to not pursue such fantasies, but at the age of 21 I was drinking at a pub in Dunedin while at Otago University and a conversation popped up about jetpacks. As you could imagine, it was very cold in a student house in Dunedin during the winter months, so I spent a large amount of time in the library and in between studying biochemistry and physiology, I used to research about jetpacks.” The more he learned, the more he realised the design flaws of other jetpack ideas. “I spent about three and a half years doing the mathematics and discovered the only jetpacks out there were not in fact jetpacks per se, they were actually rocket-packs made by Bell Aerospace and they could only fly for around 26 seconds and you had to weigh less than around 60kg to be able to get off the ground. I weigh about 100kg so that just wasn’t going to work for me.” As you’d expect with a jetpack, the barriers between the inventor and the market place were plentiful and had restricted many great ideas in the past, but he wasn’t about for fall victim to the inability to market a product. “I did a lot of reading on inventions and in particular, inventors and discovered that many of them fell over when it came to the marketing and business side of their work. I then thought what do I do with a biochemistry degree to help get over this? “I came to Christchurch deliberately as the mechanical engineering department is located in the University of Canterbury and I took a job in the pharmaceutical industry working in sales and marketing to learn a bit about the real world” Working with the University of Canterbury during the early phase of research and development linked Glenn with like minded engineers who verified his calculations and saw the potential in what he described as “something you strap to your back and take flight”. What started out as a hobby quickly morphed into something more serious; prototypes were built, intensive testing carried out and what seemed like a pipe dream was, literally, beginning to take off. The excitement attracted other scientists and by 2008 Martin had more than 200 people from all around the world who’d signed non-disclosure agreements working on his project.
“We eventually got it off the ground with my wife, Vanessa strapped in six weeks after the birth of our second child. I needed someone who was light enough, who would keep their mouth shut and was as mad as me, to be the pioneering pilot – that was Vanessa!” That initial video of the jetpack leaving the ground and with that, delivering on promises, enabled more funding to be sourced and further steps were taken improve the already significant engineering feats that had been invested into the jetpack. No8 Ventures Management, a venture capitalist specialising in taking Kiwi companies to the world, recognised the potential and invested a significant amount of cash to “take it from the garage”. With a workshop and more engineers onboard, Martin Jetpacks began shaping into a business rather than Glenn’s private crusade. In 2008 Glenn and the team took their invention to the Mecca of aviation – Oshkosh, USA. The annual celebration of aviation attracts enthusiasts from all four corners of the globe to gaze upon feats of flight in all shapes and forms. “We took our development to Oshkosh for two reasons; firstly, to show the aviation world our invention and secondly to decipher whether there was actually a market for jetpacks. Initially we expected to take orders for three to four jetpacks, leave the show and deliver them the next year and so on. But apparently there is a sizeable market for jetpacks and the numbers were in the thousands.” As so happens when dreams and dedication collide, amazing feats of ingenuity take place. Martin Jetpacks had now brought the fabled idea into the realm of the real, unearthing high demand in previously unforeseen markets. The search and rescue market was understandably interested and saw the possibilities to strap a paramedic to a jetpack to access locations unreachable by ambulance, quicker. The Martin Jetpack is now scoped as a potential life saver, a vital tool for the emergency services to deploy when necessary.
continuing the development work for the lighter recreational Jetpack for personal use.
The new P12
In the limelight
Officially released this August, the new P12 prototype is being hailed as a significant step forward for a company you hardly accuse of not being forward thinking.
Publicity snowballs easily when the topic of interest is solo human flight. Martin’s Jetpack has made the front page of The New York Times, Time magazine’s Top 50 Inventions of 2010, plus the team were invited to meet the likes of David Letterman and Jay Leno.
There is no torque, compared to a helicopter, making the flight process smoother which, in turn, is aided by the on-board computer. Two joystick-like controls, one in either hand determine height and direction simultaneously providing a simplistic mode of flight.
“We were also famously offered the chance to fly the jetpack at the Playboy Mansion. The deal was that the pilot would fly the jetpack for a photo shoot, but the pilot we had was my 16 year old son, unfortunately that call got directed to Mum and the answer was a resounding no!”
The next few years will be extremely exciting for the Martin Aircraft team as the Martin Jetpack begins to hit the market. All eyes will be on the Christchurch based innovators and one thing is for certain, the sky is certainly not the limit, it’s actually the destination for Glenn Martin and the team.
Martin Aircraft CEO Peter Coker says the P12 prototype is a “huge step up” from the previous prototype. “Changing the position of the jetpack’s ducts has resulted in a quantum leap in performance over the previous prototype, especially in terms of the aircraft’s manoeuvrability. “We have full certification from the New Zealand Civil Aviation Authority for manned flight and have made great progress in recent months in increasing the flight time of the aircraft,” he said. The company’s current focus is on improving its jetpack’s performance through some engine refinements in order to get it ready for commercial sale. It is intended that the first product to the market will be a First Responder jetpack for specialist commercial users in defence and civil defence. The goal is to get the flying hours up with users like these while
Vital stats: Top speed: 101km/h Range: 51km Weight: 114kg Wingspan: 1.68m Length: 1.50m Fuel capacity: 18.93 litres.
either side of a harnessed pilot. The engine is a 2.0 litre V4 with 200 horsepower fuelled by premium petrol.
The Company website www.martinjetpack.com was launched in 2008 and has received in excess of 160,000 enquiries.
How does it work? The Martin Jetpack is not so much a jetpack as a jet-stream-pack – the jets of air from the two ducted fans enables the craft to still be referred to as a ‘jet’ pack. The advanced composite body uses propulsion methods to power two carbon-Kevlar rotors
www.aucklandtoday.net.nz September/October 2013 31
Recent Upgrade $32 million Exhibition Halls 18,000m2 Concert Venue up to 3,400 people Conference & Seminar Theatre Style Seating up to 3,000 people On-site Car Parks up to 2,000 cars Banquet Dinners up to 3,500 people
From a blank canvas to something extravagant
Our spaces are as versatile as our team, and can accommodate any need. Contact us via www.asbshowgrounds.co.nz to find out more.
News | Lifestyles
Lifestyles By Davina Richards
1. 1.
Shape yourself
Black diamond pendant Geometric styles are the fashion craze this season – everything’s bright, bold and beautiful. Cloud Nine Creative has a Geometrix collection filled with awesome jewellery to keep fashionistas ahead of the curve. Bag yourself a geometric necklace, ring and earring set from the people who understand your fashion needs. RRP: $49 Available from: www.cloudninecreative.co.nz
2.
Hats off
Jeeves table lamp by Innermost
2.
You may feel the need to pick up the base and spin the hat on the top like a scene from a circus where spinning plates on a stick is entertaining (for kids… not so much for adults). In this case, what you get is a handmade wool felt hat lined with an aluminium inner shell fixed with a bulb to create a stunning lamp. It’s a simple, but elegant concept. Maybe just keep it on your table for now eh? RRP: $620
3.
Available from: www.ecc.co.nz
3.
Baseless beauty
Liquor glasses Art for your table is exactly what you’ll get from Scandinavian homeware brand Normann Copenhagen, and potentially a hangover in a glass. A clever little design which stands on an angle and aims to emphasise aromas, as you sip on your favourite tipple. It's perfect for a little splash of cognac and is also available in a larger version, but beware, hangover part two may just be around the corner. RRP: $140 Available from: www.mildredandco.com
4.
Hanging on
J pegs It’s always delightful when you discover an object initially invented to do a boring job, reinvented to do something creative. Use these wooden coat hooks to hang up photos, notes or mail, on the wall or on the fridge using its magnet. RRP: $23.09 (three hooks per pack) Available from: www.thabto.co.uk
34 September/October 2013 www.aucklandtoday.net.nz
4.
News | Lifestyles
Lifestyles
5.
Technology crush
5.
LG Smart TV Technology – you just gotta have it, so feast your square eyes on another revolutionised entertainment technology device – the LG Ssmart TV. You can control TV channels, inputs and volume by the wave of a hand, search by pressing the voice button and for little hands which like to point, draw, speak and scroll, the child-friendly remote means there’s fun for mini-mes too. Compatible with smart phones, PCs and tablets. RRP: $4,899.95 [55”], $6,199.95 [60”], LG Ultra HD $24,999
6.
Available from: www.lg.com
6.
Very strapping
Foto strap The creative types behind camerstyle.com love, funnily enough, cameras… and style. So much so that they’ve put together a whole collection of stunning camera straps and bags designed for SLRs and DSLRs. The Fotostrap range is vintage inspired and made from leather. You can even get the leather straps engraved because the business owners are pretty nice like that. For professionals or aspiring photographers, strap on and get snapping.
7.
RRP: $100 Available from: www.camerastyle.co.nz
Attention seeker
7.
General Eclectic chest An old design in a new colour and just looking at it evokes a warm feeling. Your design theme will be complete with this electrifying yellow chest to complement your living space. Place in the living room, bedroom or a child's room for the wow factor. RRP: $699 Available from: www.alliuminteriors.co.nz
8.
Mind games
Invisible bookend
8.
Paul Cocksedge has brought us something which is an indisputable design of genius and boggles the mind of an average earth walker. When friends ask how it works you can simply say that you’re using pure Jedi force to hold it up. Find one at Paul’s online shop for less than $80. RRP: $79.65 Available from: www.paulcocksedgeshop.com
www.aucklandtoday.net.nz September/October 2013 35
exclusive hire service for every occasion
INSPHIRE OFFERS Are you looking for quality, stylish and affordable décor for that special occasion or event? Then let Insphire help you with its wide range of items on offer - they will transform your ideas and plans into a memorable event. Insphire is one of Auckland’s leading suppliers for party hire, wedding hire, conferences, functions and events hire. The business has a delivery service, or you can collect your order from them. Formerly known as Tabletops Hire, Insphire is a family owned business that has 18 years’ experience hiring to brides, caterers, event managers, stylists, businesses and even to other hire companies. Originated by Patty and Geoff Coley, the couple started in their home garage with a few items for hire, such as one range of glassware, dinnerware, cutlery and a trestle table. They gradually grew ranges and quantities of stock and moved into an office/warehouse while increasing the number of staff. In 2006, Patty and Geoff purchased another business called Function Accessories - suppliers of table linens, chair covers and other decorative items. Their daughter Lori Harvey joined the business as Sales and Marketing Manager to help get Insphire’s name out to the public. In 2007, the companies joined together, moved premises and rebranded as Insphire. As the business grew, their son Nick Coley also came on board, joining the team as Operations Manager. Lori says Inspire does its utmost to satisfy any and all of its customers. “We provide a high quality product and exceptional customer service. Keeping up with current trends and concepts for events is very important to us. “We go out of our way to provide an excellent service to help ensure the success of any function. “The fact that we are a family business is a key attribute. My parents are both still heavily involved in Insphire, neither is afraid to be down washing dishes one day or importing new products the next. No two days are the same for anyone, each of our 14 staff play a very important role in bringing the whole job together - every job is a real team effort.”
TESTIMONIALS “Hi Insphire team - everything went really well on Saturday for the wedding. Thank you so much for your help with everything - especially the last minute changes. We were so pleased with everything we hired from you. It was all in such good condition and helped to make everything we did on the day look beautiful. We wouldn’t hesitate to use your service again should the need arise and will certainly recommend you to others.” - Karen and Trevor Canty “I would like to take this opportunity of thanking the Insphire Group for their service. I have dealt with several hire firms over the last 15 years and congratulate your company on the level of service and response time to client’s needs.” - Cindy Jones, The Barrow “Insphire provide Urban Gourmet hire equipment on a regular basis. Every time we order from Insphire we are greeted with friendly, professional service. The equipment that Insphire supplies is of the highest quality and always arrives on site by the requested time, without exception. Urban Gourmet look forward to using Insphire for future functions.”
• RUSTIC • VINTAGE • CENTREPIECES • TABLECLOTHS AND COVERS • TABLE RUNNERS • CHAIR COVERS • CHAIR COVER SASHES • NAPKINS • GLASSWARE • DINNERWARE • CUTLERY • TABLES • SEATING • FURNITURE • TEA AND COFFEE • PLATTERS • JUGS • SILVERWARE • CATERING ITEMS • BAR SERVICE
- Blair Jagusch, Functions and Events Manager, Urban Gourmet
• BUFFET
“There was no other choice at our wedding than Insphire. They have the most amazing, gorgeous, beautiful range of products and hiring from them is a breeze. Their website makes it so easy to work out exactly what you want - the product descriptions were so helpful - everything we received was absolutely gorgeous. Best of all, their customer service is phenomenal - nothing was ever a problem, even when we had to hire extra chairs at the very last minute.”
• COOLERS
– Sophie, bride
Visit Insphire’s showroom and get some insphiration for your upcoming function, party or wedding. The team look forward to meeting you.
• FRIDGES • SERVICES (SET-UP/SET-DOWN).
2 Civil Place Albany, Auckland T (09) 475 9500 F (09) 355 0300 E info@insphire.co.nz
www.insphire.co.nz
Property & Construction | Rollformers 2000, 30th Anniversary
Need specifically shaped metal products? Rollformers 2000 Ltd is a New Zealand owned and operated company specialising in metal roll forming products and design. The business offers 30 years experience to satisfy your requirements from profile engineering and design, tooling fabrication and finished products manufactured to exacting tolerances and custom lengths and sizing. CEO Peter Taylor says the company has the capability to provide all of your roll forming and metal forming requirements and “Is continually working to expand and improve the metal forming markets we operate in”. Currently celebrating its 30th anniversary, Rollformers was established in 1983 by Peter and his wife Gail. The business was set up to provide New Zealand’s industry with a metal forming service. Taylor has more than 50 years experience in the design and production of an extensive range of roll formed products. Rollformers began operating in a small suburban factory and rapidly developed into a major supplier of custom roll formed products. The business then relocated and currently operates from a purpose built factory on an industrial estate in Highbrook, Auckland.
What is roll forming? Roll forming is a precise, progressive bending and shaping operation. Metal of an even thickness passes through a series of rollers to achieve a specified shape corrugated iron being a typical example. It reduces turn around times and is compatible with close tolerance requirements. Roll formed parts also provide a greater strength to weight ratio, compared to ordinary sheet, so thinner walls can often be specified and material costs reduced. During the years Rollformers has manufactured hundreds of different products for different companies throughout New Zealand, the Pacific Islands, Australia, Asia and the United Kingdom. “The business operates from seven locations throughout New Zealand and one in Australia, employing over 70 staff and processing approximately 2,000 tons of steel – 10 percent of this is exported. Most of Rollformers material is sourced from Blue Scope Steel throughout the merchant network,” Taylor says.
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We are committed to the supply of customised steel products to exacting quality standards, on time and within budget. - CEO, PETER TAYLOR
Peter and Gail Taylor
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Congratulating Rollformers on its th Anniversary
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VULCAN STEEL LTD 29 Neales Road, East Tamaki Phone: 272 7556 Fax: 273 2718
ROLLFORMERS GROUP 30 YEARS IN
BUSINESS
• Custom steel roll formed profiles • Door tracks • Ceiling battens • Stud framing • Garden sheds • Carports • Steel fencing • Selective racking • Cantilever racking • Powder coating • Electrical and Mechanical support systems
The only NZ manufacturers of racking systems Contact us now on 09 274 4898, or visit www.rollformers.co.nz
38 September/October 2013 www.aucklandtoday.net.nz
Multirack 09 266 1252
Multistrut: CHCH 03 377 2800, WGTN 04 576 0087, AKLD 09 582 0258
Property & Construction | Rollformers 2000, 30th Anniversary
High quality with a competitive cost Rollformers, where possible, utilises raw materials with a New Zealand content, taking advantage of the high quality and cost competitive materials available from local suppliers. “We are committed to the supply of customised steel products to exacting quality standards, on time and within budget,” Taylor says. Rollformers operate eight roll forming machines complete with universal tooling that can be easily adapted to a wide range of profiles. By incorporating a Meccanotype system, significant cost savings are achieved allowing for quicker and shorter production runs without incurring the normally high costs associated with standard roll forming processes. The business prides itself on the continued improvement of technology and performance, which serve to provide its customers with outcomes that are mutually beneficial. Products are tested on an ongoing basis. Recently Rollformers had testing completed at BRANDZ for racking to ensure it complies with the latest regulations. Taylor explains that from time to time opportunities have presented themselves, which have resulted in satellite companies being created utilising the metal forming facility originally set up. “This has resulted in the creation of USL Multistrut Industries Ltd and Multirack Pallet Racking and Shelving Systems Ltd. “USL Multistrut Ltd manufacture and distribute a range of products that are used to support the services that are used in buildings. It has a number of roll formed products that, with brackets and specially designed fittings, are able to fit exactly so as to position and support electrical, mechanical, fire, air conditioning and other services.
Customer care “Our commitment to meeting your expectations involves understanding and offering solutions to your needs. The professional staff involved with customer care at Rollformers will guide you through our best practice system of order and the information process. In addition, we strive to give you real-time answers in regard to your order and shipping needs. “Our professional sales staff have many years experience in our industry and related fields and are always prepared to discuss potential product and or special requirements that you may have. They work closely with our engineering and manufacturing departments to assist current and potential customers in creating solutions for your custom design needs,” Taylor says.
A helping hand Rollformers also sees itself as having a role to play in community activities. The business
has been involved in the Rotary led initiative Trees for Survival, which is a programme that encourages children in growing and planting trees on designated land to prevent soil erosion, improve water quality and increase biodiversity. “The programme started with three schools and now has 180 schools planting almost 100,000 trees per year. “We are extremely proud to be a family owned business, which boosts New Zealand made products. We feel it is an amazing achievement to have embraced the changes within the market place over the last 30 years and we look forward to what the future will bring for Rollformers. We are also happy to be participating in the growth of Auckland and in the re-build of Christchurch,” Taylor says.
PROUD FLEET PROVIDERS TO THE TEAM AT ROLLFORMERS
Rollformers 2000 Ltd 55 Allens Road East Tamaki Auckland T (09) 274 4898 www.rollformers.co.nz — Advertising Feature
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“USL Multistrut Industries Ltd is the only fully integrated company of its nature in New Zealand, with plant and tooling available to manufacture almost all of the comprehensive range of about 2,000 items. Much of the product has been specifically designed to handle the unique seismic requirements needed for supporting building services in buildings in this country. “Multirack Pallet Racking and Shelving Systems Ltd provide a range of selective racking and storage products that are used in the logistical, warehousing, retail and storage industries. It is the only manufacturer of racking in New Zealand. The advent of the Christchurch earthquakes has been a reminder of ensuring that the company’s products are safe and meet all standards.”
For further details Please contact us
0800 67 49 37 www.novateme.co.nz www.aucklandtoday.net.nz September/October 2013 39
Property & Construction | Keith Hay Homes, 75th Anniversary
The name Kiwi’s trust Keith Hay Homes has proudly served the New Zealand housing market for 75 years and continue to do so with the hallmark of quality associated with the name. Pioneers in the field of transportable homes, the late Keith Hay had a vision for providing Kiwis with a range of housing options, from affordable to architectural and everything in between. There’s a reason more than 22,000 New Zealanders have trusted Keith Hay Homes with their projects since 1938. With 75 years of experience in a highly competitive market, Keith Hay Homes has a wealth of knowledge to call upon and most important of all – they’re Kiwi’s too. The company has based itself on a strong moral foundation, listening to the customer, providing a reliable service and ultimately, their motto says it all, ‘Success through satisfied customers’. Keith Hay himself worked hard to orchestrate change in the industry; from his initial contract to relocate an American army camp in Auckland he boldly re-designed the methodology of transporting dismantled homes. Instead of completely dismantling, he transported larger segments of the building to save labour time. In the 1950s Hay initiated a change in building materials from imported timber to Pinus Radiata (a renewable source of timber that could be nailed quicker). Always the innovator, Hay managed to revolutionise
the industry by reducing labour time and costs while experimenting successfully with the use of other materials, such as plastics, in construction. During the 1950s Keith Hay had a vision to combat the housing shortages of the time. His transportable homes were built in a yard in Mt Roskill and relocated around the region, while the area coincidentally grew to become the largest borough in New Zealand. After learning accountancy in his spare time, Hay opened branches nation wide and turnover exceeded $10 million per year. So the foundations were laid for a solid business to grow from strength to strength and become the Keith Hay Homes Kiwis know and trust today.
Keith Hay Working
The Hay family is still actively involved in the business as they look to build on an already sterling reputation founded by Keith Hay himself.
A tailored fit Today, Keith Hay Homes has more than 25 plans to choose from when it comes to deciding that perfect home to suit your family and budget. The company website www.keithhayhomes.co.nz lists the diverse range of options on offer.
75 CONGRATULATIONS KEITH HAY HOMES ON 75 YEARS IN BUSINESS www.simpson.co.nz
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Property & Construction | Keith Hay Homes, 75th Anniversary
Quality products from quality suppliers
to ensure these standards are not only met, but surpassed.
Keith Hay Homes only use quality building products to ensure the integrity of every new build.
The prefabricated home is potentially a saviour in the current inflated housing market. Keith Hay Homes has always strived to provide customers with premium quality and ease of ownership, hence why a prefabricated home or transportable home could be the answer to the recent increases in ratio lending.
The exterior of each Keith Hay home is clad using low maintenance James Hardie products due to their durable nature which prevents them from warping or rotting and has a high resistance to fire and pests. Keith Hay Homes would also like to thank Wisntone Wallboards, GWA Kitchens and Bathrooms and Electrolux for their continued supply of quality products and services. Environmentally friendly roofing is used, important for those using water tanks and every home comes complete with double glazing as standard. The Homestar and Lifemark requirements of a new home determine the energy efficiency of a property, therefore best practice must be initiated from the start
Architectural, yet affordable Architecturally designed homes, although very desirable, can often seem out of the realm of affordability however, Keith Hay Homes cater for both the budget conscious and the design conscious customer.
Park Terrace Living
Working in association with Architex and renowned architect Andre Hodgskin, Keith Hay Homes has become the benchmark for two of the most important factors buyers look for in a house; affordability and aesthetic appeal.
Given the respected name of Keith Hay, customers can rest assured they are working with a well established home builder with experience providing prefabricated yet beautiful homes.
The Park Terrace plan is the result of this collaboration. The Park Terrace design can be constructed in 8-10 weeks off-site, transported in two segments and affixed on site in only one to two weeks. The beauty of the Park Terrace design is its ability to cater for extension from day one. By using already established ‘openings’ the home is prepared for further improvements in the form of added bedrooms or a study
Hopkins Rendering
– ideal for a growing family who need their home to grow simultaneously. As a purveyor of new building techniques and innovation, it’s no wonder Keith Hay Homes has a presence at the Home Innovation Village, or Hive, in Christchurch. The Park Terrace show home boasts sustainability in droves and strong thermal qualities accumulating in a more energy efficient home. Matthew Hay, son of Keith Hay, is a board member of PrefabNZ and his work is continually closing the gulf between prefabricated and architecturally designed homes. Additionally, the Homestar and Lifemark qualities add desirability for buyers to consciously future proof their investment.
Made for New Zealand. A timeless look that endures.
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¹When installed any maintained correctly and to the extent set out in James Hardie’s published literature current at the time of installation. James Hardie™ and ® denotes atrademark or registered trade mark owned by James Hardie Technology Limited. © 2013 James Hardie New Zealand.™ and ® denote a trademark or registered mark owned by James Hardie Technology Limited.
Ask James Hardie™ Call 0800 808 868 www.scyon.co.nz
www.aucklandtoday.net.nz September/October 2013 41
Property & Construction | Keith Hay Homes, 75th Anniversary Kaiaua Rendering
Flinders Rendering
The Raglan
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Given the respected name of Keith Hay, customers can rest assured they are working with a well established home builder with experience providing prefabricated yet beautiful homes.
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Notable designs The Raglan The contemporary Raglan design is the perfect home for those coastal dwellers with an affinity to beach living. The indoor outdoor flow coveted by designers and home owners is perfectly displayed throughout the design which emphasises the importance of integration with the natural environment.
Commercial buildings
Educational buildings
Keith Hay offers a cost effective means to provide communities or businesses with transportable buildings to cater for many needs, from a medical centre to local clubrooms. The pre-constructed buildings offer an easy on-sell, as well as being further transportable. This no fuss approach to business building and expansion has seen many a happy customer purchase from the Keith Hay commercial building range.
The appeal of constructing an educational building off site has obvious benefits, including a reduction in the hazardous nature of having a building site on school grounds. Transportable units are ideal for schools and early childhood centres as a cost friendly means of providing essential classrooms or libraries.
Here’s to the next 75 During the past 75 years Keith Hay Homes has helped define the construction landscape with pioneering ideas and innovate solutions to housing issues facing our country.
42 September/October 2013 www.aucklandtoday.net.nz
The next few decades will undoubtedly bring more population and associated housing problems, but it is comforting to know the likes of Keith Hay Homes will be on hand to lend its experience and expertise to champion once again. Keith Hay Homes 73 Carr Road Mt Roskill Auckland T (09) 621 0070 T 0800 KEITH HAY E info@khh.co.nz www.keithhayhomes.co.nz — Advertising Feature
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Property & Construction | Troy Wheeler Contracting
A niche civil construction business Troy Wheeler Contracting Limited (TWC) might be best known for its motorway guardrails and barriers, but the specialist civil contracting company does a lot more than just that. TWC has been designing and installing guardrails since it was formed more than 20 years ago, but has broadened its area of expertise since then to include slip retention and stabilising, drainage, earthworks and roading construction.
The guardrail specialists TWC installs guardrail safety systems for NZTA and local government throughout the North Island roading network. It is the preferred contractor to the Auckland Motorway Alliance and West Waikato PMSC for supply and installation of guardrails on the state highway network. “We hold contracts with a large majority of the maintenance contractors around the greater Auckland and Waikato,” he says.
Retaining walls and drainage However, another large area of focus for TWC is retaining walls and slip retention. TWC’s ability to mobilise its highly skilled crews at short notice ensures that any slips causing danger to the public are cleared or made safe within hours of notification.
The key to success for TWC
TWC offers a wide range of earthmoving services
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Director Troy Wheeler says while a large percentage of TWC’s work still involves guardrails, many people don’t realise the company has several other specialist capabilities. “Most of our business is focused around roading. In addition to guardrails we also do retaining walls and drainage; anything you can think of that involves road maintenance,” he says.“We also do all aspects of new roads being built, apart from lighting.”
TWC’s guardrail and road safety barrier systems include median barriers, crash cushions, barrier transitions and concrete barriers. Wheeler says TWC’s guardrail work on the roads is very visible to the public, who immediately associates guardrails with TWC.
All excavators are fitted with hydraulic systems to run a range of augers, rock breakers, boom-mounted plate compactors and a 20 tonne sheet piler.
TWC’s range of civil services include:
Drainage is also a big part of TWC’s daily operation, with projects ranging from single house sites to area-wide pavement treatments, and stormwater pond remediation projects. TWC runs a fleet of modern machinery that includes trucks and earthmoving equipment and employs its own mechanic and engineer within its large workshop in Drury.
• Roadside and/or median barriers
Guardrail or road safety barrier systems, including • Bridge barriers • Crash cushions and/or end terminals • Barrier transitions
TWC has stood the test of time within the highly competitive civil contracting industry, which Wheeler puts down to its decision to specialise in its niche areas. “People come back to us for repeat work because they know they’re going to get a good job. We manage ourselves well and they know they can leave us to do our work and the job will be done to a high quality,” he says. “We can do what they would otherwise have to get several different subcontractors to do. We like to do something once and do it right. We look after our customers’ needs and jump when they want us to jump. We do a lot of night work to avoid disruption on the motorways during the day.” Other reasons for TWC’s success is its emphasis on programming of jobs and the high level of skill of its 22 staff.
• Concrete barriers. Slip retaining and stabilisation • Insitu-concrete • Steel solider piles • Gabion baskets and mass blocks • Timber pole • Ground anchor systems • Slip remedial and clearance works.
“You’re only as good as your staff and we’re fortunate to have some very good staff.”
Earthworks, drainage and roading • House sites • Area-wide pavement treatments • Stormwater pond remediation projects.
Troy Wheeler Contracting Limited 37F Hunua Road Papakura T (09) 296 2220 www.twcnz.co.nz — Advertising Feature
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Slip retention and stabilising is a specialty of TWC
www.aucklandtoday.net.nz September/October 2013 45
Property & Construction | Jalcon Homes
Homes designed for our way of life There are many reasons why families looking for a top quality home build with Jalcon Homes. From the company’s wide range of building expertise, its reputation for excellence by building award winning homes year after year, the 10 Year Master Builders’ Guarantee, a Jalcon 15 Year Active Weather Tight Warranty with every one of its homes, plus providing a design and build consultant with unparalleled industry experience and knowledge – the reasons are numerous. Jalcon’s architectural design service provides flexibility and choice in the design of your home, with all the help you need from a complimentary specialist exterior/interior design and colour consulting service. It is the attention to detail and the commitment to founding values and its customers that has seen this company go from strength to strength. At the end of the day, Jalcon takes the risk out of building. From land to design, from finance to construction and interior design, Jalcon pulls everything together under the one roof.
About Jalcon Homes Lindsay and Julie Aitken founded the company in 1993 and today have eight family members involved in the business. Built on a solid foundation of family values, the business has thrived, even during the unpredictable global financial crisis. Jalcon Homes is Auckland’s only substantial 100 percent family-owned and operated design and build company. Starting out from a home office, the company soon grew and eventually moved to a small upstairs office above a dairy on Kilkenny Drive, Dannemora. As Jalcon Homes grew, so did the need for more staff and a larger premises. Jalcon designed and built Laidlaw Business Park on Ormiston Road, East Tamaki, now home to the company’s own offices.
Quality that’s guaranteed Every Jalcon home comes with a Jalcon 15 Year Active Weather Tightness Warranty. It is Jalcon Homes’ water tight assurance that your Jalcon home is water tight, healthy and dry year after year. The Jalcon 15 Year Active Weather Tight Warranty is different from a normal build warranty which covers the home owner for defects in workmanship. Jalcon has that too. The Weather Tight Warranty is an additional promise that Jalcon will repair or make good any of the defects that affect the weather-tightness of your home for 15 years, as long as you complete a regular maintenance schedule.
Once again, Jalcon Homes’ dedication to top quality design, workmanship and finish for all budgets has been recognised at this year’s 2013 Master Builders’ House of the Year Awards.
As well as this, as a Registered Master Builder, Jalcon Homes offer the range of Registered Master Builders’ Guarantees on all its work.
Warkworth
Call Mark Culley now on 09 835 3604 for all your plumbing requirements
• House of the Year Gold Award 2013 • Category $250,000 - $350,000 • 4 Bedrooms, 2 Bathrooms, 1 Storey, 2 Car Garage, 186 sqm 57 Rangi Road, Takanini, Auckland
Proudly associated with the Jalcon Homes Hobsonville Point Development
Plumbing Xtra
House of the Year Award results 2013
Ph: 09 2673040 E: info@roofimprovements.co.nz
www.roofimprovements.co.nz
Albany • House of the Year Silver Award 2013 • Category $600,000 - $1 million • 4 Bedrooms, 4 Bathrooms, 2 Storey, 3 Car Garage, 321 sqm Silverdale
Roof Improvements Ltd honoured to assist Jalcon Homes Ltd with COLORSTEEL® ENDURA™ Roofing at Hobsonville Point. Supporting NZ made steel.
46 September/October 2013 www.aucklandtoday.net.nz
• House of the Year Bronze Award 2013 • Category $450,000 - $600,000 • 3 Bedrooms, 2 Bathrooms, 1 Storey, 2 Car Garage, 247 sqm
Property & Construction | Jalcon Homes Squadron Lane – second release of 11 homes This second release will be a mixture of standalone and terraced homes of two and three storeys
Squadron Lane – first release of 11 homes These homes are three storeys with brick cladding
Working relationships Jalcon Homes has forged profitable and productive working relationships with various suppliers, including: • Placemakers
The Hobsonville Point showhome If you want verification of the impressive capabilities of Jalcon Homes then you need look no further than the company’s Hobsonville Point showhome. Situated at 15 Station Street, Hobsonville, the 236 sqm home displays the very best of Jalcon’s vision and abilities to deliver family living at its best. In fact it won the title of Best Auckland Showhome at the Master Builders’ House of the Year Awards in 2012. With four bedrooms situated on the upper level and the lower level boasting a wonderful open plan living area featuring a fully equipped kitchen, two living rooms, a dining room, innovative storage solutions
and sliding doors that open on to an outdoor courtyard, this home represents the very best in contemporary design for Kiwi living today. Open daily from 10 – 4pm, or by appointment: 0800 525 266
Stage 1: Station Street Kick off was in conjunction with the Rugby World Cup 2011 and Jalcon launched eight house and land packages, plus a stunning Station Street showhome.
• Kinetic Electrical • Culley Plumbing • Superior Kitchens • Roof Improvements
Hobsonville Point development
Stage 2: Corsair Street This comprises of five house and land packages completed this last July. These stunning stand alone homes have three bedrooms and 2.5 bathrooms.
Stage 3 – Squadron Lane - second release This will be a mixture of terraced homes and apartment living, offering amazing retail opportunities at an ideal location, situated directly across from the high school.
Hobsonville Point is located on 167 hectares of magnificent, upper Waitemata Harbour coastal land with 270 degree views, offering a unique opportunity to be part of an innovative, master-planned urban development, designed to reflect the aspirations and diversity of today’s New Zealand.
Stage 3: Squadron Lane All plans for this next stage have been designed by award winning architectural duo Nicholas Stevens and Gary Lawson who are delighted to be working with Jalcon on this latest stage, which comprises of 39 homes. You can visit www.stevenslawson.co.nz for more information.
Jalcon Homes PO Box 259 162 Botany Auckland T 0800 52 52 66 E sales@jalcon.co.nz www.jalcon.co.nz — Advertising Feature
Phone: 09 274 8900 www.superiorkitchens.co.nz Factory & Showroom, Unit J, 4 Lady Ruby Dr, East Tamaki. Mon-Fri.....7.30am-5pm; Sat................9am-1pm.
• Top quality products • 3D design • Latest technology • Latest trends • Over 27 years experience • Manufacture and install • Manufacture to your plans
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Property & Construction | Cascade Pools
The perfect pool for your place As the thermometer creeps up this summer, many families will be seeking a swimming pool by one of the most respected names in the industry. Cascade Swimming Pools’ depth of industry knowledge, expertise and experience has seen it stay afloat in the swimming pool industry since 1971, providing New Zealand families with the ultimate homebased leisure accessory - their own home swimming pool. Cascade is noted for being industry pioneers in New Zealand, particularly for bringing the home swimming pool into the realm of affordability for thousands of Kiwi families.
Leisure Pool Centers, complete with full size in-ground display pools, saunas and spa pools. The name Cascade became a buzz word in the newly established swimming pool industry and within 10 short years the company had franchise pool centers all around New Zealand - installing more than 350 swimming pools per year during the coming decades.
Design considerations
Cascade founder Larry Ogden pioneered affordable, quality swimming pools after returning home from a six year apprenticeship building budget-friendly swimming pools in the UK and Europe. Opening up in New Zealand for the summer of 1971-72 with a home pool installed for under $1,500 - the response was phenomenal.
Cascade’s rapid success in the 1970s was based on affordable cost, fast installation time and the introduction into New Zealand of its innovative Aqualux pool interiors. Other in-ground swimming pools at that time were predominantly made from costly, plastered gunite concrete - a system that rendered a home pool unaffordable for the average family.
Cascade Auckland started in geographically central Onehunga and by 1976 the Cascade name had spread into the outlying suburbs with the establishment of five Cascade’s Aqua
More recently, Cascade’s unique design updates produced the Ultimate pool range; a long life construction system which allows a hybrid concrete pool to be quickly installed
with 90mm foam insulated pool walls, a low maintenance interior and a superior low chemical water treatment system swimming pool that’s affordable. This all adds up to the reason why thousands of families have chosen a Cascade pool. Cascade has installed more than 8,200 swimming pools and continues as a leader in the swimming pool industry. The Ogden family, Including Larry’s wife and two sons, along with rural authorised franchise holders, actively work together
and all pride themselves on providing the new generation of Kiwi families with the ultimate in Kiwi made swimming pools. An advantage of having a swimming pool built by Cascade is the complete flexibility of design. This means you can have a pool made to meet your unique shape, size and depth that compliments your own ideas and budget. Cascade can work to any size, any shape and any depth with a wide range of colour choices to fully personalise your own private oasis.
Email: enquiries@slatecrete.co.nz Phone: 09 580 1220 Address: 135 Marua Rd, Ellerslie www.slatecrete.co.nz
S P E C I A L I S T S I N T H E M A N U FA C T U R E O F B U L L N O S E C O P I N G S & PAV E R S F O R A L L P O O L S COLOUR Over 100 colour options available. Slatecrete colours range from the traditional Terracotta, through to modern designer colours, such as Sahara and Light Sandstone.
48 September/October 2013 www.aucklandtoday.net.nz
TEXTURE Slatecrete pavers are available in three surface textures. Smooth, Traditional Patio, and the classical Quarrystone.
ADAPTABILITY Designed for light commercial and domestic applications, our product can be installed on sand or mortar in a variety of patterns.
PEACE OF MIND Slatecrete pavers are manufactured to strict specifications. As a result you will be buying extremely high density pavers with uniform shape, dimensions, colour, and texture.
Property & Construction | Cascade Pools
New Zealand’s pool company Cascade use only New Zealand materials whenever possible, including recycled wall insulation foam and locally recycled steel for reinforcing concrete construction and minimal heat loss. Also the recyclable Aqualux interior can be replaced in a day after it reaches the end of its service life, which is estimated to be 30 years or more. Environmental awareness is used in product development and is a result of the company’s many years of industry experience and best practice operations. Contemporary structural updates include dual bond beam walls insulated with 90mm foam embedded to almost completely minimise heat loss in this area. Almost every other pool design was initiated in the 1960s and 1970s, so Cascade’s 21st century designs utilise up to date design thinking to create state of the art pools. Cascade’s ability to produce any shape or size is enhanced by a standard range of 64 classic shapes and sizes to choose from. These follow the long tradition of home pools being twice as long as they are wide for the best visual result, so you will find pools of 4 x 8, 5 x 10, 6 x 12 etc, plus a few kidney and freeform shapes. But if these don’t suit your needs, then ask Cascade for a custom made pool. The general rule of thumb used to measure minimum pool size requirement is; for every adult bather, allow at least five square meters of pool area. The photo album on Cascade’s website, www.cascade.co.nz, contains numerous photos of impressive examples of pools purpose built to suit the homes they compliment. Many take into account the shape of the house, courtyard and preference
of the home owner to produce a beautiful, tailored feature ideal for those warm summer days.
Renovate or repair? Since 1971, Cascade Pools has installed more than 12,000 superior flexible Aqualux pool interiors in its new and refurbished swimming pools. With at least a 50 year life expectancy for the pool structure and a 25 to 30 year interior life expectancy, the likelihood of costly repairs is decades away. But for older pools, Cascade are proven experts in the field of fitting flexible interiors to swimming pools, making the company an obvious choice for old pool refurbishments. With knowledge sourced from overseas and perfected during the last 40 years, the Cascade teams are capable of saving all other types of pool. As with most outdoor features, swimming pools are susceptible to the weather and long periods of dry or wet weather can cause ground movement, which in turn can lead to inflexible pool surfaces becoming damaged and cracked. Cascade’s flexible Aqualux pool liners are a fast and effective way to repair the pool without having to succumb to repetitive maintenance costs. The dated look of an 80s pebble pool can be modernised without costing a small fortune, so the versatility of Aqualux flexibility has saved many pools from becoming an eye-sore and kept ongoing repairs at bay.
Commercial pools
Free site quotation
Indoor or outdoor commercial pools benefit from the use of Cascade Pools’ AquaForce membranes. These purpose designed membranes are created specifically to withstand the high usage of a commercial swimming pool.
Cascade offer a free site meeting and written quotation for any interested home owners who would like to know the price of installing the ultimate in home recreation – a professionally designed and fitted swimming pool from a company with more than four decades of experience.
The treble fused polymer technology delivers a flexibility and tactile surface, making it the perfect choice for the surface of popular pools. Sporting facilities, schools, hotels and resorts would benefit from having a professionally installed membrane which fits like a second skin to existing pool interiors.
Cascade Swimming Pools Unit 2, 134a Marua Road Ellerslie Auckland T (09) 524 0578 T 0800 227 223 www.cascade.co.nz — Advertising Feature
Cascade Pools’ refurbishment division was established 10 years ago to service the growing needs of this market. With the motto, “We will make your tired old pool look like new again” it’s a branch of the Cascade brand that will help revive the aged pools of Auckland.
NATURE’S PURIFIER IS NOW THE FUTURE OF POOL CARE Improved Water Quality Reduces Sanitiser Levels Environmentally Friendly
Make operating your pool as easy as it should be info@cascade.co.nz
www.filtermaster.co.nz www.aucklandtoday.net.nz September/October 2013 49
Technology | Network Pro
Are your systems secure? In order to create a safe IT network, a few key ingredients must be combined to assure an acceptable level of security. The combination of a firewall, anti-virus and anti-spam create a formidable team to protect against system issues and the experts at Network Pro can detect if your business network is up to scratch. Considering the dependence we now have on our computing and internet systems, security should be as tight as a bank vault storing precious valuables, yet a lack of knowledge can often lead to businesses ignoring underlying issues. IT can be confusing for many and according to Network Pro director, founder and owner, Ron van Twuiver, those who don’t fully comprehend this situation often disregard it. “It’s easy to pretend the issues aren’t happening, but in reality if you ignore a problem it can get worse. Many SMEs have issues with their internet security and they don’t even know. We can keep a well trained eye on businesses’ systems and alert them if there is an abnormality; our preventive measures can be a lot cheaper than an extensive repair.”
What Network Pro can do for you Secure – firewall, anti-virus and antispam, security assessment services Develop – design and procurement, audit and consulting Connect – WAN optimisation, remote mobile access.
to employ one – we all need a network supervisor like we all require the services of a doctor at some point.”
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The use of sites like Facebook is commonplace in business nowadays, but if it’s being used for personal rather than business use, that could be detrimental to productivity levels.
Productivity enhancers
The internet is a magnificent tool for business yet it holds many distractions that may be While many businesses believe their networks a drain on productivity. Network Pro can are secure, their firewalls are impermeable provide an activity overview to outline and their systems bullet proof, Ron says this is employee use of the web. If you’re asking often a misconception. “It’s like all the doors yourself whether too much time is spent are locked but the back door is left open. on social networking or blog sites, then the Network Pro offers the opportunity to provide Network Pro team can help. Interestingly, the word ‘bot’ a derivative of multiple layers of protection.” robot - may not instantly be an abbreviation “The use of sites like Facebook is business owners need to be aware of, yet bots The cost effective service provided by the commonplace in business nowadays, but if experienced team at Network Pro extends reside in nearly all of our work systems. They it’s being used for personal rather than can be downloaded innocuously and could be beyond the computing aspect. The team also business use, that could be detrimental to collecting precious data in from your network, build relationships with clients, acting as an productivity levels.” advisor and confidant. So far, during the 20 very incognito. Bots perform automatic tasks year history of Network Pro, the majority of on the internet such as scouring for data and System security its new clientele have been referrals from private information. SMEs can benefit from the added peace happy customers. Network Pro estimates that approximately of mind from having a secure, monitored As modern technology and the IT world 60 percent of business are affected by bots network managed by the professional team. continue its hyper-development, it can be in their system and encourage those who Keeping systems free of unwanted viruses hard to keep up with the latest requirements can’t afford to employ an IT specialist to or bots, Network Pro allows the business for the safety of your business. Working with a to operate seamlessly knowing correct contact them to discuss a way to protect company such as Network Pro, a name trusted procedures have been implemented in order themselves from these potentially viral by government departments and charities to computer infections. to prevent any major disruptions. guard their information, businesses can be “Think of us as a doctor - everyone needs assured their networks are under the watchful As our reliance on the internet, servers a doctor but can’t train to be one or afford and cloud computing grows, so does our eye of the professionals.
50 September/October 2013 www.aucklandtoday.net.nz
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need for security within these parameters. The question business leaders need to ask themselves is “How could my business run if our systems were violated and our internet was unavailable?” Fortunately, for those companies in a working relationship with Network Pro, the team would have noticed a glitch or anomaly in the network and acted to deter the inevitable breakdown – as a doctor would look to prevent an illness. As the famous saying goes, prevention is better than a cure. For all your network needs, contact the experts - Network Pro.
Network Pro Building 2, Unit F 100 Bush Road Albany Auckland T (09) 968 3533 T 0800 007 170 www.networkpro.co.nz — Advertising Feature
Initiatives | Fosters Screenprinting
Print perfection Foster Screenprinting and its offshoot, the Arria Design Group, have been formerly acknowledged as the best in the business. They’ve been announced as the 2013 New Zealand Pride in Print Awards Supreme Winner, scooped up seven gold awards, seven highly commended awards and two category wins.
2013 Pride in Print Awards Foster Screenprinting / Arria Design Group has been recognised by the entire printing industry for excellence and innovation, with 30 expert judges from every form of printing across the country spending three days scrutinising each entry.
The family owned business boasts a team of expert screen printing technicians with more than 25 years experience in the industry. Established in March 2000, by Matt and Adie Foster, the business was created to supply local manufacturers with a wide range of screenprinting services including, product printing (metal and plastic cases), self adhesive stickers and labels (warning, instruction, security, logo and advertising labels), control panels and overlays. In 2009 the Foster Screenprinting team worked with a design studio, Creative Juice. The directors of Creative Juice, Chris Hardy and Steve Dunlop, along with Matt Foster, made the decision to group their companies together. The result was the Arria Design Group. “It was a merger made in heaven,” Matt says. “We were now involved with a design studio that listened to the printers and designed to manufacture - a difficult trait to find in the screenprinting industry,” he says. Arria Design Group is now capturing the market globally within numerous industries, producing its products for Nike, Coke, BP, Vodafone, Virgin, 42 Below and Ed Hardy, through to small enterprises in New Zealand and around the world who want to make a statement with business cards and promotional products.
A big thank you
• Supreme Award Winner
Matt Foster and his team would like to say a big thank you to their suppliers, most of which have supported Foster Screenprinting from the start:
• Seven gold medals • Seven Highly Commended awards • Two category wins.
• Print NZ • Safe Co “We have been awarded the New Zealand Pride In Print Supreme Award, judged by experts throughout the country from every facet of the printing industry, as designing and printing the best of the best, being innovative and screenprinting with utmost quality. “To be recognised in this fashion by competitors and printing experts is an incredible achievement. We are only the 16th company throughout the country that has been awarded the Supreme Award over the last 20 years,” Matt explains. With the development and growth of the factory in Albany, Arria Design Group has created a dust-free cleanroom printing facility. “Using the latest technology in ink curing dryers and doubling of printing machinery has enabled us to increase capacity in the factory to improve our service to our local client base. We offer faster, cheaper and better quality over what was possible previously.
SUPPLYING ARRIA DESIGN WITH QUALITY CUTTING FORMES
• G.B Petty Diemakers • Megalith Ltd. “We specialise in our niche products, not diversifying into anything that comes our way, as it is important that we master our trade and not be a Jack of all. We are very proud of being a New Zealand based company, as it is also important to us to enable other New Zealand companies to compete and succeed in a global marketplace using local services and supplies.”
0800 65 44 55 A quality conscious company with a fast friendly service for the manufacturing of diecutting formes for the printing and packaging industry.
Phone: 09 634 5454 Fax: 09 634 5438 Email: gina@diemakers.co.nz 8 Newsome Street, Onehunga, Auckland
— Advertising Feature
Working together to build a strong and vibrant printing industry
www.printnz.co.nz
FORMALLY GB PETTY DIEMAKERS LTD
Foster Screenprinting / Arria Design Group 13 Airborne Road Albany North Harbour T (09) 443 3068 E: enquiries@fosterz.co.nz www.fosterz.co.nz www.arriadesign.com
At Safeco, Your Safety Is Our Concern We Strive To Deliver The Best Economical Solution To Suit Your Needs for the following areas:
• PPE • Personnel Safety • Hygiene • Medical • Environmental • Cleanroom Apparel and consumables M: 029 836 2951 E: bini@safeco.co.nz www.safeco.co.nz
www.aucklandtoday.net.nz September/October 2013 51
Sustainability | Tempest Air Conditioning Systems
Big time air conditioning Tempest Air Conditioning Systems in Glenfield is a specialist in designing, building and installing sustainable air conditioning systems for large retail, commercial and industrial customers. Servicing the commercial market
The company works hard to establish open relationships with clients in its efforts to develop the perfect solution, from precontract support through to design, cost and planning, and reviewing the solution to gain the optimal energy and cost efficiencies. Each design is customised to the application to minimise installation and running costs. The company’s specialised air conditioning systems are designed to work in large volume areas and offer major advantages over more conventional systems. Modular systems and semi-ducted systems are great alternatives for ‘no-ceiling’ applications. Fully ducted systems can be used for ‘in-ceiling’ applications. Tempest services many repeat customers across New Zealand, designing, manufacturing and installing unique turnkey air conditioning systems. These customers include the Westfield Group, Farmers and Harvey Norman.
Tempest designs unique modular systems to meet the needs of each customer’s requirements. It does not have a standard system that is used for everyone.
The company also supplies residential customers with high quality air conditioning products, including Mitsubishi Black Diamond systems.
Tempest Air Conditioning Systems designs and builds air-conditioning solutions for bulk retail customers
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The company’s 18 Auckland staff service large commercial and bulk retail customers throughout New Zealand, focusing on sustainable design. They do a lot of design and it’s all done in house.
The design experts Tempest Air Conditioning Systems stands apart from its competitors due to the quality of its design work and finished product. Everything is individually designed to suit the location and the different climates around the country. The team is continually coming up with an alternative design; as they don’t just put out a package.
Congratulate TEMPEST on 20 years of outstanding energy efficient projects.
When a job goes out to tender they may also put together an alternative design to improve things after the tender process. Tempest alters its designs for each store, which quite often works out to be a lot more cost effective for the client. All systems are designs within strict guidelines and standards, such as NZS 4303:1990. Tempest is a New Zealand owned company that has provided air conditioning solutions for both commercial and domestic customers for 20 years.
HVAC Commissioning Experts PO Box 112-281 • Penrose • Auckland • New Zealand Phone: 09-525-0456 • E-mail: cx@encom.co.nz Web: www.encom.co.nz
The sustainable air conditioning option Tempest Air Conditioning Systems is continually thinking outside the square
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Leading NZ Designer, Manufacturer and Installer of Commercial and Industrial Air Conditioning systems.
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Simple, efficient and cost effective.
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Large Retail, Commercial, Education, Industrial.
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Nationwide Installers.
PHONE (09) 415 6960 52 September/October 2013 www.aucklandtoday.net.nz
Tempest Air Conditioning Systems is a specialist provider of large installations, operating in the following niche markets: • Bulk retail complexes • Shopping centres • Warehouses • Industrial and production facilities • Showrooms and exhibition halls • Auditoriums and public area.
and applying design ingenuity to create innovative, sustainable solutions for the HVAC industry. Sustainability is a big focus for the company; in its products and the way it operates. All its air conditioning products are becoming more environmentally friendly, which customers increasingly want. Products must be Green Star and cost effective. Tempest offers close control products to enhance accurate temperature, uniform draught-free air distribution and effective pollutant removal. These performance enhancements improve health, comfort and efficiency within buildings, resulting in better internal environments and cost savings.
Sustainability | Tempest Air Conditioning Systems
Total solution built in house Tempest Air Conditioning Systems builds all of its ducting systems on site, ready to be flat packed and sent for installation throughout the country.
Advances in modular technology Tempest Air Conditioning Systems continues to lead the industry, offering: • A cost-effective solution
The company operates a large sheetmetal shop at its new premises in Ellice Road, Glenfield, where a talented team of fabricators operate.
• Reduced capital costs
Tempest is comprised of a team of highly skilled HVAC designers and engineers.
• Improved running costs
Its in-house sheetmetal production facilities provide a quality-controlled, safe manufacturing alternative necessary to complete large-scale and intricate projects, successfully and efficiently.
Costs are managed more effectively through a ‘just-in-time’ approach to module delivery, reducing in-process inventory and associated carrying costs.
The company recognises that a robust safety system and practices within the facility reduce risk and increase site safety. Manufacturing time is reduced because the total unit is made on one site. Tempest’s third generation ducting has reduced the time it takes to install systems to one tenth. Installations are now completed
• Reduced installation management • Design capability in house • Flexible modular package system • Centralised approach across New Zealand • Modular and semi-ducted systems, 11kW to 180 kW • Great alternatives for no ceiling spaces • Fully ducted systems for in-ceiling application.
Tempest builds all its ducting systems in house, ensuring quality is maintained at every level of manufacturing
Innovative flat-packed systems Tempest Air Conditioning Systems introduced its flat-packed systems in 2008.
within two hours, rather than the 20 hours it used to take. Tempest’s team of Site Safe qualified installers ensure installation times are minimised by optimising their time on the job.
Working together Tempest Air Conditioning Systems works closely with a range of quality suppliers, including Temperzone Ltd, Black Diamond Technologies Limited, City Wide Electrical, Westaco Insulation and Encom.
Its sheetmetal ducting systems are flat packed for assembly on site. This flat-pack system offers a range of benefits, including: • Increasing manufacturing savings, both in time and cost, using the latest CNC technology • Reducing transport costs • Reducing the potential for damage to the product during transportation • Providing a consistent, high quality appearance of the product.
Tempest designs unique turnkey air conditioning systems for many large national customers, including Harvey Norman.
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Waste is minimised by continually refining manufacturing practices, resulting in a more sustainable product.
• Project productivity gains
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Manufacturing systems within its own workshop ensure Tempest maintains total control over every system. All units are designed, built and tested within a quality control led system in a clean, safe environment, minimising defects.
• Reduced labour costs
Tempest Air Conditioning Systems Unit 4, 54 Ellice Road Glenfield Auckland T (9) 415 6960 www.tempest.co.nz
Proud to be associated with Tempest Air Conditioning Systems RESIDENTIAL, COMMERCIAL, AND INDUSTRIAL ELECTRICAL WORK
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PROUD TO BE THE PREFERRED SUPPLIER OF INSULATION TO TEMPEST HVAC SYSTEMS
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— Advertising Feature
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Ask Warren at Westaco Insulation today about all your insulation requirements!
We are experienced and registered professionals who are dedicated to providing you with the best quality service, so call us now for all your commercial insulation needs. Quality is very important to us and we use the best insulation products on the market.
www.aucklandtoday.net.nz September/October 2013 53
Sustainability | iDAC Construction
The team behind some of Auckland’s most ambitious buildings iDAC Construction Limited is a market leader in multi-story concrete construction, completing many high profile projects throughout New Zealand and the Pacific. The company has primarily focused on the commercial and industrial sectors, with projects during the years including the extensive Auckland Art Gallery refurbishment. iDAC completed the contract for the structural carpentry to bring the historic building up to the latest earthquake standards.
A growing area of business for iDAC is in strengthening and seismic upgrades, with
Idependantly Owned. Offering... • All Plants hold a current Certificate of Audit
It helped relocate PMP Print from several Auckland sites to a large, new premises at Dalgetty Drive in 2011. This was a well co-ordinated multimillion dollar job that took 12 months to complete and involved keeping the printing works operating without missing any deadlines. The iDAC team also undertook the full contract to build Grayson Engineering’s large new plant in Langley Road, Wiri, which has set a new standard for Grayson’s operations. One of iDAC’s most notable commercial carpentry projects was the transformation of the old brick woolstore building in Parnell into the Saatchi and Saatchi building in 1991. The project involved creating four levels of commercial office space for a variety of businesses and retail stores. The building’s unique woolstore character was preserved and the design exposes the structure and the skeleton of the building, with its saw-tooth beams and wooden trusses.
Huge project portfolio
• Competitive Supply Rates • Assured Quality • Technical Advice • Prompt Service
iD A C
We are proud suppliers to... We congratulate them on their 40 year anniversary CONSTRUCTION
Our Concrete Plants are located at:
Papakura: 09 296 5567 East Tamaki: 09 273 3554
www.bridgeman.co.nz
iDAC has completed many high-profile carpentry refurbishment jobs during the years, including the Civic Theatre in central Auckland and the Auckland Chief Post Office. IDAC Construction has also done a lot of work in the civil and infrastructure industries and has extensive knowledge and experience in this industry. One of its most significant projects in recent years is the Hampton Downs safety barrier precast walls at Hampton Downs Motorsport. IDAC completed the full contract for the design, construction and installation
Pickles on Appollo, Mairangi Bay, featuring the architecturally exposed Speedfloor system
Residential projects
of 2.6 km of precast safety barriers. It also pioneered engineered retaining walls using recycled truck tyres placed like bricks and clay filled.
In addition to its large portfolio of commercial, industrial and civil projects, iDAC Construction has completed many residential projects, including the Lighter Quay complex at the Viaduct Harbour.
The company’s list of retail projects includes the Lynmall Shopping Centre where it completed a part contract for the carpentry of this 29,750sqm shopping centre. The refurbishment was carried out over three years, with trading continuing throughout.
Lighter Quay is a luxury five storey development in central Auckland that allowed iDAC to prove its skills and attention to detail. iDAC completed the full contract for carpentry and weather proofing.
Forty years in business
iDAC is currently completing a fourstorey apartment block in Flat Bush, comprising of 30 residential units.
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The company is responding to the growing demand for more sustainable and environmentally friendly buildings, from both clients and councils. It is continually working to be more sustainable in its operations, as well as in the products and building methods it chooses.
projects already completed in this area including the Britomart Rail Station and the Civic Theatre.
iDAC Construction Ltd was formed by director Paul Christie in 1973 with a staff of three. The company, which is celebrating its 40th anniversary, began with the successful and profitable completion of 43 spec houses built between 1973 and 1976. This solid start was the launch pad required for iDAC to start contracting services in 1977, working for some of the largest players in the industry. “I look at the company and our staff with pride and know that the basic principles of honesty, efficiency and pride in our work have and will endure,” Christie says.
It is also building 29 concrete pod floors for housing units, and a largescale house in Whitford that is utilising industrial-type construction. iDAC Construction has come a long way since its formation and has grown to include Mike Watkins and Jim Cavanagh on the management team. The company is now a division of ASCL and employs 15 staff, including four apprentices. Staff levels sometimes grow to 25, depending on the workload.
EXCAVATIONS | SITEWORKS KERBING & ROADING | ASHPHALT CONCRETE WORK | LASER GRADING DRILLING & ROCK BREAKING
COMMERCIAL & RESIDENTIAL PHONE. 09-2986432 EMAIL. office@kiddcontracting.co.nz
Congratulations iDAC Construction on 40 years in business 54 September/October 2013 www.aucklandtoday.net.nz
FASTER
Suspended Concrete Floor Speedfloor is a suspended concrete flooring system using a roll formed steel joist as an integral part of the final concrete and steel composite floor. The system has been developed combining modern techniques and roll forming technology for a fast, lightweight, concrete/ steel composite floor at a cost effective price. The joist is manufactured from pregalvanized high tensile steel in a one pass roll former, where it is roll formed, punched, pressed and slotted to a high degree of accuracy at a fast production rate.
LIGHTER
Steel Joist System The Speedfloor steel joist system is an engineered floor solution providing exceptional performance and construction efficiency. The system consists of cold formed, galvanized c-sections incorporating a unique â&#x20AC;&#x2DC;tabâ&#x20AC;&#x2122; connection in the perimeter channel with an option for pre-punched service holes in the joist sections. The Speedfloor joist system is fully engineered and offers span tables that make council approvals uncomplicated. Specifications for both Fire and Noise ratings are also available.
EASIER
Transportable Concerte Floor The Speedfloor Transportable Concrete Floor involves the combination of cold rolled steel sections and concrete to form a transportable concrete floor. The galvanized steel sections are manufactured using the roll forming process for dimensional accuracy where they are punched, pressed and cut to length. The sections are assembled and placed upside-down on a flat surface over selected reinforcement mesh. The concrete is poured into the base and levelled to form a consistent thickness. After the initial cure the floor is lifted from the flat bed, flipped and is ready for the building frame to be attached.
Speedfloor would like to congratulate iDAC Construction on 40 years of Craftsmanship
Sustainability | iDAC Construction
< The interior of the Auckland Hospital carpark A, constructed by Speedfloor
Management profiles Poul Christie, founding director Christie was born and educated in Auckland. He has spent time in farming and engineering and has worked with logging machinery prior to completing his carpentry training with Norm Gibson of Keith Hay Homes. He also trained in heavy construction under Leo Shaw of the Ministry of Works. Christie formed iDAC Construction in 1973. After the completion of more than 150 significant commercial construction projects in 29 years, Christie teamed up with Mike Watkins in 2002 to form Auckland Speedfloor Contracting Ltd.
Jim Cavanagh, director
Success and growth The team at iDAC Construction believe the key to the company’s success is its ability to focus on providing timely, efficient and technically correct services.
The company recognises that in the building industry no two contracts are the same and no two clients are the same.
This commitment to attention to detail has helped iDAC continue to grow and thrive in Auckland’s highly competitive construction market. Another project first in New Zealand involves an innovative recycling plant.
It offers services with a firm commercial reality in mind and is there to provide clients with a service that allows them to feel secure in their choice of contractor, while knowing they understand the changing nature of projects.
iDAC Construction sets itself apart from the crowd by focusing its business model on the flexibility required by its clients.
iDAC works with clients to adjust to changes, while maintaining its focus on the critical path. It has a vast range of strengths
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iDAC works with clients to adjust to changes, while maintaining its focus on the critical path. It has a vast range of strengths due to the wide experience of its team.
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CONGRATULATIONS TO iDAC CONSTRUCTION ON THEIR 40TH ANNIVERSARY
General Engineering Metalwork Light Structural Maintenance
3 Glasgow Avenue, Manukau Phone: (09) 279 0200 Fax: (09) 279 0203 Email: mark@saeng.co.nz
due to the wide experience of its team. These strengths include construction from tunnelling to multi-story buildings, problem solving and an in depth knowledge of the new government guidelines regarding design and building strengthening pertaining to seismic upgrading. The company has a very hands-on approach and enjoys long standing relationships with clients.
Delivering high quality Concrete Services Proudly supporting iDAC Construction Through continued investment in CNC equipment and technology, and the construction of a purpose built 12,000 m2 workshop in 2007,Grayson Engineering proudly boasts to have one of the best equipped fabrication facilities in the country.
0800 2 CONCRETE 266273
• Post Tension, Fibre & Mesh Reinforced Slabs • Shotcrete Services • Full Design & Construct Packages • Labour Only Placement and Finishing
Make us your first point of contact to discuss your project requirements
Visit our new website at grayson-engineering.co.nz for more info
Conset wish to congratulate iDAC on 40 Years of service to the industry 56 September/October 2013 www.aucklandtoday.net.nz
Born and educated in the Waikato region, Cavanagh has a business management degree from Waikato University and is experienced in the design and construction of retaining walls for infrastructure. Cavanagh also focuses on quantity surveying and helps staff, management and clients work together for the good of each project. Speedfloor brought Cavanagh to iDAC and he has since helped Christie and director Mike Watkins create an infrastructure that supports staff and benefits clients, while retaining the core principles of honesty, efficiency and pride in their work
Mike Watkins, director Mike Watkins was born and raised in the Bay of Plenty and has been an integral part of iDAC Construction’s commercial projects. He has a long history in the construction industry and has taken on a variety of successful construction contracts, ranging from historic restoration to high-rise apartments and car parks. Watkins is passionate about iDAC and the Speedfloor system, and believes iDAC is the right choice for both residential and commercial clients.
Sustainability | iDAC Construction
Speedfloor - the quick and easy flooring solution The Speedfloor suspended concrete floor system is a unique innovation in the building industry. The system has been developed combining modern techniques and roll-forming technology to produce a concrete/steel composite floor that is quick to install. For an equivalent span, Speedfloor uses less concrete and less steel than any other suspended concrete floor system. It is easy to install, needs no propping and in most cases, is light enough to be manhandled into place. Speedfloor offers a perfectly simple solution to all multi-story construction, from a single family detached house to multi-story residential, parking buildings or office complexes.
The joist depth and the concrete thickness are varied depending on the span, imposed loads and other functional considerations. Typical slab thicknesses of 75-90mm make Speedfloor one of the lightest suspended concrete floor systems, more often downsizing support structure and foundations, producing a cost-effective solution. The design of the floor system conforms to worldwide composite structure standards. When installed to the manufacturer’s specifications, the system will meet the performance criteria set out in our building codes. Full scale fire tests have established that the Speedfloor system can be fire rated and meets fire rating requirements. The light weight of a Speedfloor structure has significant advantages in meeting the new seismic standards. <
The exterior of the Auckland Hospital carpark A, which was built by Speedfloor
Speedfloor’s wide range of applications The Speedfloor composite floor system is suitable for all types of construction, including steel-frame structures, masonry buildings, ICF structures, poured in-situ or pre-cast concrete frames, as well as multi story residential, multi-story carparks and office complexes. Significant projects completed by Speedfloor include the parking decks at the Mega Mall in Silverdale, Metropolitan Rentals freestanding carpark, the Commerce Street carpark, the Montreaux Apartments in Wellington, the Luna Apartments off Khyber Pass, the telephone exchange and headquarters in Samoa and the Manukau Institute of Technology carpark.
Successful relationships iDAC Construction and Speedfloor enjoy close relationships with many suppliers, including Bridgeman Concrete, Kidd Contracting, South Auckland Engineering, Grayson Engineering, Conset Construction, Ramset New Zealand and Hi Lift Cranes, Wilco Precast, Ian Wyatt Reinforcing.
MOBILE CRANES 14-150 TONNES
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The Farmers Pukekohe carpark was constructed using Speedfloor
iDAC Construction Limited 2 Lilford Place Half Moon Bay Manukau T (09) 534 1440 www.idac.co.nz
Pick & Carry Franna Crane Artic Transporter & Hiab Precast Concrete Placing Service Suppliers of Panel Props, Bolts & Shims
Speedfloor Limited T (09) 303 4825 PO Box 5420 Wellesley St Auckland
Ph: (09) 262 1387 Fax: (09) 262 1391 Email: faye@hilift.co.nz www.hilift.co.nz
— Advertising Feature
2 Lilford Place , Half Moon Bay, Manukau 2012 P +64 9 534 1440, www.idac.co.nz
iDAC CONSTRUCTION
INDUSTRIAL | COMMERCIAL | BUILDING/STRENGTHENING/SEISMIC WORK | SPEEDFLOOR | REFURBISHMENT & INTERIORS CIVIL & INFASTRUCTURE | RETAIL | EDUCATION | HEALTH | COMMUNITY | RESIDENTIAL
www.aucklandtoday.net.nz September/October 2013 57
Sustainability | Power Forklifts
A total forklift service Power Forklifts Limited in Henderson has the machine to suit every requirement and is focused on offering customers a sustainable forklift solution.
It can provide solutions on specialised equipment and offers a variety of ownership/lease programs, such as fully maintained leases, operational leases, fixed price service of the life of the equipment, plus fleet management. With more than 35 years’ experience in the industry the business has gained a reputation for excellence in forklift sales, servicing, hire and repair, along with delivering complete flexibility to meet customers’ needs.
Narrow aisle forklift specialists Power Forklifts is the exclusive agent for the Bendi narrow aisle forklift range and Bendi and Combilift four-way machines. These specialist narrow-aisle forklifts can help customers increase their storage capacity by up to 45 percent.
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Power Forklifts in Henderson
Bendi has been designing and manufacturing ground breaking, space saving articulated forklift trucks since 1964 and is recognised as a leader in narrow-aisle machines. The past 15 years have also seen Combilift grow to become a global leader in long load handling technology. Power Forklifts is also the exclusive distributor of Still forklifts. Still has a vast range of material-handling products, including pallet movers and pallet jacks, man up narrow aisle wire guided systems and the RX70 range of hybrid forklifts capable of cutting fuel costs in half.
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The Still RX70 is a high-tech diesel-electric drive forklift with hybrid technology, ranging from 1.8T to 3.5T. It is available at Power Forklifts in Henderson
The company offers flexible lease and short-term or long-term hire options on its complete product range at competitive prices. All its lease and hire machines are well maintained and reliable. However, if
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Testimonial “The Bendi’s capabilities backed by Power Forklifts have proven a winning combination in servicing our lifting requirements. We have recommended them without reservation to other divisions within our company.” - Mark Hutchinson, logistics manager, Husqvarna New Zealand
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a problem does occur with a hire or lease machine, the company will send a technician or replacement machine as soon as possible.
Service and spare parts Power Forklifts runs a large, modern workshop and offers a comprehensive preventative maintenance and breakdown service. The company employs a team of specialist technicians at its Henderson site who are up to date with all modern machines. Power Forklifts can design a preventative maintenance and service schedule to suit your forklift and its use, as well as provide a 24/7 emergency breakdown service. The company holds a huge inventory of spare parts at its Henderson workshop, ensuring customers get their machines back up and running as soon as possible.
Your specialists in Business Performance Improvement To discuss your Business Performance needs contact Tim Livingstone or any of the UHY Haines Norton Partners on 839 0087
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Business Improvement Advisors Business Management Systems Profit Optimisation Chartered Accountants Tax Accounting Experts World-class Auditors
UHY Haines Norton (Auckland) Limited 22 Catherine Street, Henderson 0612 PO Box 21143, Henderson 0650 t: +64 9 839 0087 f: +64 9 837 2992 e: info@uhyhn.co.nz www.uhyhn.co.nz
Western Diesel Limited Specialists in Diesel Fuel Injection
Servicing all Diesel vehicles, from Cars/4WDs to Buses and Tractors • Fuel Pumps • Injectors • Turbo Chargers • Glow Plugs
P O BOX 21-412 Henderson, 4 Woodruffe Ave, Henderson PH: (09) 836 2360 FAX: (09) 836 8343
www.westerndiesel.co.nz
Industrial Tyres and Tracks for all Conditions Over 40+ Years experience Eastwoods offer a full fleet service and we have the practical knowledge and support. Does your operation suit a special grade of tyre, tread or slick, rubber tracks or should you solid fill ? Just ask, We will advise and deliver solutions which work.
Available through tyre dealers and your forklift supplier and service agent
0800 4K TYRE - 0800 458 973 See our full range: www.eastwood.co.nz 58 September/October 2013 www.aucklandtoday.net.nz
Sustainability | Power Forklifts
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The world’s first hybrid forklift is gaining plenty of attention at Power Forklifts, offering fuel savings of up to 50 percent and a range of high-tech performance features. The Still RX70 is a high-tech diesel-electric drive forklift with hybrid technology, ranging from 1.8T to 3.5T. Power Forklift director Nigel Lee says the Still RX70 won the International Forklift of the Year award and the Eco Award, because it releases 20 percent less carbon emissions. It is electric over LPG or electric over diesel. Still of Hamburg is consistently following the path to lower energy consumption and CO2 emissions with its new RX70 hybrid diesel forklift. The design of the new truck has been based on the highly successful RX70 diesel truck and is the first true hybrid forklift truck to make it into series production. The new RX70 has two energy storage systems. One is the diesel storage tank, while the other system is made up of high power double layer capacitors called Super Caps. These Super Caps are located at the rear of the truck and are charged with the energy released while braking. When accelerating, the energy stored in the Super Caps is used to provide additional power, with the energy gained being used to power the drive.
In addition to this, the diesel engine generates current for the electric drive motor through a three-phase generator. The power electronics are used to link all systems and also control the charging and discharging of the auxiliary energy store. “The engine doesn’t drive the truck. The electric AC drive motors drive the machine; the engine just idles as a generator,” Lee says. “If you’re going flat out lifting a load the engine will start to rev up, but it’s only for a boost. The truck is intelligently thinking all the time. If an operator picks up a big load and has to reverse backwards with it, the computer system will turn the front spotlights off.”
Highlights of the Still RX 70 hybrid forklift include: • Environmentally responsible and efficient handling capacity • Minimised energy consumption and reduced CO2 emissions • The world’s first series production of hybrid-powered counterbalanced forklift.
Power Forklifts can provide solutions to all your materials handling needs
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The Still RX70 offers fuel savings of up to 50 percent and increased longevity
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With more than 35 years’ experience in the industry the business has gained a reputation for excellence in forklift sales, servicing, hire and repair, along with delivering complete flexibility to meet customers’ needs.
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Huge fuel and service savings The RX70 hybrid has a life expectancy of 45,000 hours, compared to 25,000 hours for other forklifts. Lee says a major feature of the RX70 is that it doesn’t have a transmission, meaning it will never need a transmission job. This mean maintenance and service costs are significantly reduced. “They require servicing only every 1,000 hours, rather than 250 hours. There are hundreds of moving parts that have been eradicated and won’t have to be replaced,” he says. “The brakes are oil immersed so they give you a lifetime guarantee; you’ll never have
to do a brake job. The fuel saving of the RX70 is quite significant and there is less breakdowns and down time.
“It’s really about the total cost of ownership with this machine. If you took a 2.5T machine, you’d be saving between $20,000 and $30,000 over your 1000 hours-a-year, fiveyear lease. If you kept the machine for 10 years you’d probably get it for free.” Power Forklifts Limited 134 Railside Avenue Henderson Auckland T (09) 838 0023 E sales@powerforklifts.co.nz www.powerforklifts.co.nz — Advertising Feature
The Caltex Lubricants Distributor for the Auckland Region.
DIESEL SERVICES AUCKLAND ARE PROUD TO SUPPORT POWER FORKLIFTS NOW AND IN THE FUTURE Providing flexible, strong, secure & very competitive Logistic Services both in New Zealand and on the international stage Email: murray@stellarint.co.nz www.stellarint.co.nz Mobile: 021 758 845 Phone: 09 255 1930
Diesel Services Auckland specializes in servicing diesel fuel pumps, injectors and turbochargers, diesel tuning and all mechanical repairs.
09 525 0830 | www.dieselservices.co.nz
www.aucklandtoday.net.nz September/October 2013 59
Focus | Auckland Concrete Cutters
Cutting up the tough stuff Concrete really is wonderful stuff; its strength, durability and diversity are why it’s used so extensively. But what do you do when our designs move on and a chunk of concrete is still quite happily chugging along? Well you call the experts of course and these just happen to be Auckland Concrete Cutters Limited. The company takes more than a smidgen of pride in delivering the highest level of concrete cutting and drilling expertise and support, building an enviable reputation throughout the Auckland region.
Its customers include the construction industry, builders, plumbers, electricians, property developers, end users, home owners and all other associated trades.
Auckland Concrete Cutters can cut all types of concrete using diamond sawing equipment, including both new and mature concrete containing either light or heavy steel reinforcing. The company can cut to 300mm in the floor or up to 600mm in a wall with access from both sides, either for removal or to a pre-determined depth. Doors and windows can be cut out of existing walls without disturbing the complete wall. Diamond saw cutting offers speed and efficiency, minimum disruption and less damage and mess. Road cutting asphalt or concrete can successfully be cut ensuring only minimum damage to road surface.
Drilling Concrete drilling work is particularly useful to engineers and plant managers requiring holes for pipe work, offering considerable cost savings. It is ideal for installing additional plant and equipment and setting anchor bolts.
Great support from suppliers
Auckland Concrete Cutters can core drill a wide range of sizes up to 455mm. The experienced team at Auckland Concrete Cutters
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The company offers a comprehensive service to customers, including cutting, drilling, electric cutting, hydraulic cutting, decorative cutting, bar sawing, chase cutting and breaking.
Cutting
Looking after the customer Auckland Concrete Cutters is in business for the long haul and goes out of its way to offer customers the best possible service. “We look after our customers,” owner Wayne Coussons says. “When a client comes to us
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Our customer base includes private individuals and the construction industry; anyone who needs cutting or drilling of concrete.
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and asks for our advice we’re going to look after them and do the job as economically and efficiently as possible. We’re here for the long term.”
Brown & Goldfinch Panel & Paint are proud to use the latest automotive technology to maintain Auckland Concrete Cutters vehicle fleet
09 276 2800 | www.bgpanelpaint.co.nz | 48a Saleyards Road, Otahuhu
The company endeavours to answer every phone call and values its customer equally, no matter how big or small they are. It employs a team of highly skilled and enthusiastic staff, including operations manager Chris Edwards, who has been with the company for 13 years, office assistant Kate Keene, as well as operators Ray, Dave K, Rob, Paul and Laurie. All are friendly and helpful and most have been in this industry for more than a decade.
Auckland Concrete Cutters enjoys a strong relationship with many of its suppliers, some spanning more than 20 years. These include: • Holer New Zealand, Blick Industries, Chelsea Diamond Tools, Youngman Richardson, Super Abrasive Diamond Tools, City Power Tools, The Stihl Shop East Tamaki, Prcision Laser Cutting Ltd, Tranz • Hyspecs, Total Hydraulics • Master Motors, Brown and Goldfinch Panel and Paint • Skipper Lay and Associates, Design and Print, Sign City.
Auckland Concrete Cutters undertakes: • Concrete cutting • Concrete drilling • Electric cutting • Hydraulic cutting • Decorative cutting • Chase cutting • Bar sawing (think chainsaw, but for concrete) • Breaking.
Your drill supply and cutting tool specialists - servicing the concrete cutting and drilling industries for over 40 years
Contact us now 0800 500 407
PROUD TO SUPPORT AUCKLAND CONCRETE CUTTERS 60 September/October 2013 www.aucklandtoday.net.nz
Focus | Auckland Concrete Cutters
New electric machinery
New deep cutting service
When the going gets tight, the experts get specialised and Concrete Cutters has the machinery to get into inner city jobs and small or large spaces where fumes can be an issue.
Auckland Concrete Cutters will soon be able to cut even deeper into concrete. Coussons says the business will be expanding its services into deeper cutting in the near future.
The company recently invested in electric hydraulic equipment that allows it to operate a fume-free environment. The new electric power pack was bought a few months ago and has been a great addition. “It’s great for when we’re working inside buildings, or confined spaces where carbon monoxide poisoning is a risk or we cannot have fume contamination. Most equipment is petrol driven and perfect for outside or where fresh air can flow,” Coussons says.
The company’s always had petrol power packs, but a growth in business prompted it to look at buying an electric hydraulic machine. “We’ve only had the three-phase electric power pack a few months. We had it custom built in New Zealand as we had a client that requested it. We had it commissioned by Hyspecs, and we had it within seven working days. It was a turnkey commission that I asked them for and they did it beautifully.” The new power pack has been in high demand and is an option for anyone with three-phase power.
A growing customer base The new electric and hydraulic machinery has opened up the potential for more work and means Auckland Concrete Cutters can undertake jobs for a wider range of customers. The company is preparing to do a lot of earthquake strengthening work on older buildings, often while they’re still occupied by owners and tenants. “Our customer base includes private individuals and the construction industry; anyone who needs cutting or drilling of concrete,” Coussons says. “It can be for demolition, renovation or variations where people want to make improvements or install air conditioning; it’s incredible how many old buildings are being renovated and modernised. “We’ve invested a lot of money in smaller equipment that still allows you to cut deep, as this is not time consuming to set up. It’s ideal
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“We can have the electric power pack inside right beside the machine and it prevents potential food contamination and contamination of clothing.”
“We’re looking at investing in larger floor saws for cutting 385mm plus into concrete floors. Deeper concrete cutting is also part of our key focus to offer more services to the client. If they ask us to do something we will try to meet their needs and through discussion make it as economical as possible.”
Auckland Concrete Cutters in Otahuhu
for apartment blocks in the city, or any areas that are smaller.”
his father. Bob has retired and Wayne now directs the company.
About the company
Auckland Concrete Cutters has grown a lot during the past 40 years and today it employs eight staff from its premises in Huia Road, Otahuhu, with additional staff expected to come on board in the coming months.
The owners and staff of Auckland Concrete Cutters Limited are working hard to grow the family business into the best concrete cutting and drilling service provider in the city. Established in 1970 it has been in the Coussons family since 1972. Bob Coussons bought into the fledgling business two years after its formation and spent the following years building it up. Recently his son Wayne Coussons bought into the business and is now co-owner with
Auckland Concrete Cutters Limited 17/B Huia Road Otahuhu Auckland T (09) 270 0775 E info@aucklandconcretecutters.co.nz www.aucklandconcretecutters.co.nz — Advertising Feature
PROUD TO BE A KEY SUPPLIER TO
AUCKLAND CONCRETE CUTTERS
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Auckland Concrete Cutters provides concrete cutting and drilling services throughout Auckland
MASTER MOTORS FLEETWORK IS OUR SPECIALITY 81A Huia Rd Otahuhu Auckland 1062
Ph. 09 276 7912 Proud to be associated with Auckland Concrete Cutters, we congratulate them on their 40th year in business
MARINE INDUSTRIAL CONSTRUCTION MOBILE Customer satisfaction is our number one concern when we supply, service, modify and build systems for all types of Hydraulic Equipment in a multitude of industries Ph: 09 273 9142 F: 09 273 9146 M: 021 993 706 43 Allens Road, East Tamaki, Auckland
PREMIUM IS OUR STANDARD www.holer.co.nz
www.hydraulics.net.nz
www.aucklandtoday.net.nz September/October 2013 61
Focus | Seearco Distributors
Grinding out a niche Seearco Distributors Limited supplies a wide range of quality coated and bonded abrasive products to the woodworking, metalwork, engineering, automotive, marine and DIY industries throughout New Zealand.
Seearco Distributors national sales and marketing manager Nathan Barrett says the company offers a local conversion service for custom made narrow belts, discs and bobbin sleeves.
Growing and succeeding Seearco Distributors has grown considerably since it was formed 25 years ago with just two staff. While the early years were spent growing its South Island business, Seearco moved into the North Island about eight years ago and has gone from strength to strength ever since.
The coated and bonded abrasives specialists
“We’ve flown underneath the radar for the past few years, but are now looking to grow our North Island presence further,” Barrett says.
Seearco Distributors was formed 25 years ago by Dennis Seear and today employs a team of qualified and experienced staff led by director Pat Ward.
“Our focus is to build that market. We’ve been a leading supplier of abrasives in the South Island for many years and it’s a natural progression for us.”
The company specialises in all forms of coated and bonded abrasives, including wood and metal finishing products. With its head office in Christchurch, the New Zealand owned and operated company services customers throughout the country through its extensive dealer network.
Seearco Distributors is also focused on growing its product base and is continually looking for new and innovative product. The company is currently developing its website to enable customers to purchase their abrasive products on line.
Seearco Distributors is the New Zealand master agent for high quality European brands such as Klingspor and Suhner. Klingspor has been manufacturing abrasive technologies since 1893 and manufactures the highest quality industrial sanding and grinding products. Suhner was formed in Switzerland nearly 100 years ago and manufactures a range of products including polishing tools and machines.
“Our emphasis has always been on service, and this is just another way we can continue to grow and improve our service to our business partners.”
Huge technical knowledge Seearco Distributors works hard to keep ahead of its competitors in supplying the woodworking and engineering trades.
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We’ve flown underneath the radar for the past few years, but are now looking to grow our North Island presence further. Our focus is to build that market. We’ve been a leading supplier of abrasives in the South Island for many years and it’s a natural progression for us.
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- SEEARCO DISTRIBUTORS NATIONAL SALES AND MARKETING MANAGER, NATHAN BARRETT General manager Jason McDowall, who has been with the business for more than 20 years, says the company’s huge technical knowledge is one way it stays ahead of the market. Seearco Distributors is highly focused on keeping its staff up to date with new technologies. Staff undertake regular training at the company’s Christchurch training and
32 Coleridge Street | Christchurch Phone: 03 381 0077 | Fax: 03 381 0093 | sales@seearco.co.nz | www.seearco.co.nz 62 September/October 2013 www.aucklandtoday.net.nz
testing facility, as well as in Germany, Australia and Switzerland. Staff offer a huge amount of product knowledge and specialist advice to customers, with a range of written technical assistance also available. The Christchurch facility allows the company to offer a complete product training service to customers.
Seearco Distributors specialises in all forms of coated and bonded abrasives
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Seearco Distributors offers a wide range of specialist abrasive products
Seearco Distributors staff
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The company backs up its products with a high level of technical expertise and a nationwide dealer network.
Other major brands supplied by Seearco Distributors include Mirka, SIT (Societa’ Italiana Technospazzole), Kinik and Cumi.
Focus | Seearco Distributors
Business Development | Explorer Tours
Travel that’s tailored to suit any style
Everything from one source Seearco has coated abrasives in various qualities and designs, including belts, sheets and rolls, as well as cutting off wheels and grinding discs, abrasive mops, abrasive mop discs, small finishing mops and flexible abrasives. Whichever material you want to work on, Seearco will provide you with the right abrasive: • Sheets and rolls • Discs (coated) • Belts, bands and sleeves • Flap wheels • Cutting and grinding discs • Grinding wheels/points/grit • Wire, wheels and brushes
Training on the use of Klingspor products is available at Seearco Distributors
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• TCT burrs • Nylon and non-woven • Diamond products • Wood-finishing products • Air and power tools • Polishing compound and mops • Accessories and miscellaneous items • Fillers and adhesives • Safety products • Self adhesive tapes.
Seearco Distributors Limited PO Box 7019 Christchurch T (03) 381 0077 E sales@seearco.co.nz www.seearco.co.nz — Advertising Feature
If there’s anyone who understands the value of travelling safely, efficiently, in comfort and in style, then it’s Darryl Cooper, owner and director of Explorer Tours. It was Darryl’s experiences travelling around Europe which encouraged him to set up his specialist coach and bus hire company Explorer Tours. Offering coach, bus and van hire options Explorer Tours was established in 2001 as a small, part time business in the central North Island, until it moved permanently to Auckland in 2003. It has since expanded every year to now include 10 buses and coaches, a rental fleet along with six full time equivalent staff plus casuals and a workshop in Mount Wellington. “Our approach is simple… make it happen. Customers often come to us with little detail of what they need and then their requirements can change without notice. In an SME, being flexible and quick to react is a trait our loyal customers much appreciate,” Darryl says. “In this business the ability to drive a bus simply isn’t enough.” Explorer Tours is the first bus company to provide onboard mobile internet and all vehicles are modern, comfortable, regularly maintained and serviced, reliable and sealed with a stamp of approval by Qualmark. So you’re guaranteed to be in safe hands. During the 18 month lead up to the Rugby World Cup 2011, Darryl and his team custombuilt two vehicles; one 12 seat Mercedes luxury mini-bus and the other a 19 seat Luxury Mitsubishi. The vehicles are equipped with full leather reclining seating, DVD players and sound systems. However, they cannot be purchased as built from a dealer. “Customers are still re-booking those vehicles which have proven very popular
with specialist small group touring and corporate travel.” Travellers and corporate groups can rely on Explorer Tours to deliver a quality service to and from your destination. For all your small trips around Auckland, last minute bus hire for short or long distance journeys from Auckland to as far down as Christchurch, Darryl and his team strive to keep customers happy. “Consistency and personal attention is the key. Often there is a fine balance between too small and too big, too small and a business simply cannot keep up with customer’s requirement, too big and the personal touch is lost. I like to think we have it just right,” Darryl says. “Transport business in New Zealand is de-regulated and very competitive, this means almost anyone can buy a bus, get the appropriate licences and become a bus operator. “Unfortunately, often these operators simply don’t make the grade, are under capitalised or don’t hire the right staff and customers are left waiting which is most unfortunate and has led to a certain amount of distrust within the industry. “I chose to keep things tight and offer a no surprises service, my business history spans over 12 years in the industry and still have the same customers from the very beginning.” With a successful company in tow, Darryl is venturing into the boutique hotel accommodation sector with plans to build a purpose-built motor lodge, with construction due to proceed later this year.
Explorer Tours PO Box 12059 Penrose Auckland T (09) 5800 014 www.explorertours.net.nz — Advertising Feature
Starfish Interiors is a specialised transport Interior designer, manufacturer and supplier to the Motorhome, bus, coach and van Market. Whether you want to refresh your company’s image or simply have a minor wear and tear to fix in your upholstery we have just the solution for you. We provide excellent refurbishment services from recovering existing seats, replacing old drapery to supplying brand new seats. We recognise quality and provide only the best service. Ph. 09 912 9725
E. info@starfishinteriors.co.nz
www.aucklandtoday.net.nz September/October 2013 63
Focus | Summit Security
Making your business safer “Summit Security offer safe cost effective security solutions developed to protect you, we have extensive police and security experience, are local and know Auckland and its issues,” says its CEO Gary Messenger “It certainly can be hard to justify paying money for something that should be virtually unnoticeable, in day-to-day-life. However, great security is just like having regular check-ups on your health - it prevents issues occurring and is an insurance policy for when a problem develops.” When asked “Why do people hire Summit security?” Summit’s operations manager Jeff Matthews says the answer is simple. “Summit security is about adding worth to a client beyond providing a well trained, skilled and licensed security officer. It includes the prevention and minimisation of risks, then having a contingency plan for when an incident occurs. Summit Security is about making the client feel safe as well as providing back-up systems for when things go awry. “Good, safe, security can be hard to quantify,” Jeff admits. “But great security is minimally intrusive, unnoticeable - except to criminals - while being very effective when things go wrong - this is Summit Security.” With Summit Security it is not about going in and taking over, but about balancing the needs and requirements of the client to provide a minimally intrusive security service that that not only meets and delivers for the client, but improves continuously as well.
Summit top tips to protect your business 1. Trust your instincts and if something does not feel right - act. 2. Ensure you appoint a leader on physical and cyber security and action plan them with specific, measurable, achievable and relevant objectives. 3. Clearly mark public and private areas and make private areas hard to access for non-employees. Read on for tips 4-6
Summit Security mission
• Changing to improve its service to clients
Summit Security’s mission is to protect its clients’ businesses, reduce loss or damage to clients’ businesses and be the safest and preferred security provider to Auckland businesses.
• Providing a value for money security service for clients.
Summit values Generally reflect your values in that it aims for the highest level of security while: • Treating people fairly • Communicating with transparency, openness and honesty • Working in partnership with clients and public services to make clients safer
Jeff says Summit offers all its clients a complete service that “thinks outside of the box” to find unique security solutions. “We like to go the extra mile,” he says. Summit Security’s close-knit team is in many ways more like a family, who work together to meet the security challenges of the 21st century. “We don’t compromise on quality,” Jeff says. “But because we are local, know the local area, businesses, criminals and crime trends we are able to anticipate security issues and come up with solutions big national companies would not even be aware of. That is how Summit Security goes the extra mile to keep all our clients happy.”
He admits Summit provides quality security at a price that will surprise. “Summit Security means economical, effective and efficient security. Ring us for a chat and quote to find out; talk and advice are free.” Quite simply Summit Security is a local, effective, un-obtrusive, value for money security company. This distinct New Zealand slant to security is why clients choose Summit Security. If you are looking for local Security and want top-security then ask Summit security to advise you on any security needs be it business, home or event management.
True value It’s a great partnership, between clientele and service provider, that comes at no great cost to the client. “We provide exceptional value for money,” Jeff promises.
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Top tips to protect your business… 4. The best protection against burglary is visibility - well-lit and open spaces will dissuade burglars from targeting your business. 5. Establish internal procedures for accepting credit card payments and how to check for stolen cards. 6. Watch for a change in business patterns when a certain employee is away. Read on for tips 7 – 10
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Trevor Strong Liz Champion Barry Hunter Shelley MacDougall
Phone: 09 414 2563 | Fax: 09 b414 2569 | Mob: 0274 729 611 1 William Pickering Drive, North Harbour www.tsibrokers.co.nz | trevor@tsibrokers.co.nz Members of: Allied Insurance Group Ltd. IBANZ 64 September/October 2013 www.aucklandtoday.net.nz
Focus | Summit Security Summit Security explains:
Summit’s experienced team
1. As a local medium sized NZ owned company, Summit Security is focused on protecting you, your property and your business.
Summit Security is run by a network of experienced, former police and army experts who know exactly what is required to get a job done well. This experience is combined with passion and ensures Summit Security’s dedicated team is more than qualified to make you, your business and your family safer.
2. We aim to be the safest security provider in Auckland. 3. We listen to you, establish your needs and use our extensive security and policing experience to give you a fast, economical, efficient and effective security service. 4. We communicate with you using transparency, openness and honesty. 5. We work in partnership with you and all relevant stakeholders to make you safer.
Operations manager Jeff has 30 years experience as a police officer in London. He says he has developed a keen instinct for spotting hazards and developing solutions. “My experience tells me the right things to do. It’s about using my experience, talking to the client and putting measures in place to prevent problems. If you fail to have a good plan then you plan to fail.”
6. We are adaptable, recognise you are an individual and formulate a security solution that is unique to your needs.
These well trained eyes are what ensures Summit Security keeps its clients safe.
7. Summit Security is dynamic, enthusiastic, thinks outside the box to provide you with the safest security solution.
Meet the team
8. Summit Security has an ongoing in house security training scheme that offers a higher level of training for all staff. 9. Summit Security is able to provide a security risk assessment of your site based on our extensive security and policing experience. 10. Summit Security lines of communication are excellent between all of our staff and you the client.
Chief executive, Gary Messenger Gary is the business driver behind Summit Security. His professional life has focused on the role of business enhancement and development across various industries. It is Gary’s versatility in the job that has made him an asset to Summit Security’s management team. Since coming into the security industry Gary has developed a range of new ideas and initiatives from other business disciplines. Today his ambition is to ensure Summit Security is the safest and preferred security services provider for Auckland
Company founder and director, David Oswald David Oswald is a veteran who has had an unusual and varied military background. He settled in New Zealand after spending many years as an SAS solider. David is used to thinking quickly in tough situations and it is this approach that he has used to build up his company. It is this military expertise that has become the backbone of Summit Security today. Patrol manager, North Shore, Gary Rushton. Gary’s passion for security and service to clients is second to none; he began his career in the military. The emphasis placed by the military on planning and detail is what helped become such a successful member of the Summit Security team. Gary enjoys working where the action is, meeting and communicating with the clients to provide them with the best customer service. The rest of the staff are trained to multitask and pursue their security goals with sustained focus in a lean and efficient way.
Thanks to Summit Security’s ongoing training programmes, its staff, guards included, are kept well up to date and in good form. Top tips to protect your business… 7. Ensure your alarm is fit for purpose. 8. When closing your business for the evening, empty out your cash drawer and leave it open, so that it can be seen from outside to be empty. 9. Security mark and keep a complete and up to date inventory of your merchandise and store equipment, and keep a copy in a location away from your business for police reports. 10. Contact Summit security on 0800 697325 for a free business crime prevention pack with lots more free tips.
Summit Security T 0800 697325 www.security.net.nz — Advertising Feature
www.aucklandtoday.net.nz September/October 2013 65
Focus | Procut Contracting
Cutting it with the best It’s a hard job and only the best can cut it. When it comes to the tough task of concrete cutting, then the best happen to be Procut concrete cutters and drillers. Celebrating 25 years in business this year this company, as the name suggests, are professionals when it comes to breaking through that concrete. Procut was established by Tony Cooksley and the company has grown from a one man band, to a nationwide entity, completing jobs throughout New Zealand. “Initially Procut was just myself, but over the years as the construction industry has grown we’ve had up to 12-14 staff at any given time, plus administration in the office,” Tony says. Concrete cutting and drilling is a heavy duty, specialised discipline required by many large construction companies on a regular basis. Procut offer a range of services in including wire sawing, grinding, polishing and specialise in the fine art of controlled demolition.
Procut’s services • Wire sawing • Wall sawing • Removal of concrete • Polishing • Grinding • Specialised cutting and drilling • Domestic services.
The industry moves fast and to keep up with the pace, Procut is constantly keeping a finger on the pulse to ensure their customers receive the top-quality service associated with the Procut name. “We’re always buying up to date technology when it’s released as it’s important for us, as well as our clients, that we have the right tools to complete our job to the highest standard,” he says.
Wire sawing Wire sawing is an incredibly sought-after method of cutting, particularly suitable for columns, walls and concrete beams. The wire saw can cut any concrete object large or small. Procut, based in Auckland, is no stranger to travel. Completing jobs the length and
breadth of the North Island, the team has ventured into the Christchurch market where demand for its services, especially drilling for earthquake strengthening, is huge.
Polishing and grinding The commercial landscape has always looked to concrete as an affordable, thermal retainer that looks attractive and does the job. Procut offer polishing and grinding services to transform a concrete surface into
an eye-catching floor ideal for the commercial and industrial market. Polished concrete floors are advantageous in many ways. They’re easy to clean and maintain, have high durability, are environmentally friendly and are certainly an economic option. Retail outlets, shopping malls, supermarkets, warehouses and showrooms often choose polished concrete floors and Procut has the required experience to make a flawless floor a reality.
PROUD SUPPLIERS OF PROFESSIONAL DIAMOND DRILLING, CUTTING AND GRINDING PRODUCTS TO PROCUT CONTRACTING LTD
www.sadt.co.nz
0800 885 961
66 September/October 2013 www.aucklandtoday.net.nz
Focus | Procut Contracting
No job too big And no job too small for that matter as well, but the Cooksley family business has never been daunted by the task of a big job. Completing large contracts is a part of modern business and Procut is determined to prove the company can mix it with the big players. “We’ve taken on some very big jobs in the past and we’re not scared to take on the difficult jobs either – we don’t shy away from a challenge.” Procut’s professional attitude is reflected in the quality workmanship which has become the foundation for the company’s growth and continued reputation during the past 25 years.
Cutting Procut offer an extensive range of cutting services including expansion/shrink cuts,
demolition aiding cuts, decorative cuts plus basic joints and trenching. The extensive range of tools and saws in the Procut arsenal mean the company is equipped for almost every type of cut imaginable. Concrete, asphalt, brick and other materials can be cut using the experts at Procut, a New Zealand Concrete Sawing and Drilling Association (NZCSDA) member.
Drilling
By being part of the NZCSDA, clients know that Procut is recognised within its specialised field and conform to high workmanship standards. In an industry determined by precision, Procut aims to hit the mark, time after time.
With an eye to the future, Procut takes some pride in seeing employees progress and learn the ropes of concrete cutting and drilling, while also placing an understandably strong emphasis on the health and safety aspect of the job.
“It’s a competitive market place and there are other companies out there offering cutting and drilling services; that’s why we aim to complete our jobs to an impeccable standard to constantly improve our reputation within the industry.”
The current team at Procut has either been trained in-house or sourced from other drilling backgrounds such as oil and gas exploration.
Drilling is an essential part of Procut’s repertoire and a service often required by building sites country wide. From small diameter to large, Procut can provide the right drilling expertise to execute a desired outcome, such as holes for important cables or wires.
Which just happens to be the background of Tony Cooksley also has. During the next few years Tony and the Procut team will look to continue their reputable work across a wide range of industries, from the humble residential driveway to the more elaborate showrooms and warehouses. The Procut team has proven during the last 25 years, only the pro’s cut it in the cutting and drilling game. Procut Contracting Ltd 5 Kirkbride Road Mangere Bridge T 0800 477 6288 E tony@procut.net.nz www.procut.net.nz — Advertising Feature
PROUD TO BE A KEY SUPPLIER TO PROCUT
Lubricants NZ are proud to be partners with Pro Cut. Our range of Elf Lubricants and Vertex Lubricants have been used to great success by Tony and his team at Pro Cut. As a New Zealand owned business we have a great amount of respect for what Pro Cut has achieved and continues to achieve.
0800 353645
info@lubenz.co.nz
PREMIUM IS OUR STANDARD www.holer.co.nz
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Focus | Pyramid Trucking
Tackling the tricky situations About Pyramid Trucking
Doing it right
• Pyramid Trucking has full GPS capability to track vehicles with on-demand fuel usage, trailer track and carbon footprint
Chappel says the success and continued growth of Pyramid Trucking within the challenging transport industry is due to its focus on providing a quality niche service.
• Pyramid Trucking offers MPI-approved devanning facilities, HSNO-approved staff and storage facilities at its Wiri Depot • Transportation of chilled edible products, MPI approved • Hide and skin cartage throughout the North Island • Specialty tanning chemicals transported throughout New Zealand • Rendering transportation.
Moving dangerous goods and perishable products requires more than just a touch of attention, so it’s just as well there’s a company devoted to handling these kinds of tricky situations. With its fleet of state of the art trucks and trailers, Pyramid Trucking Limited is a specialist in transporting both perishable and dangerous goods. Company founder Paul Chappel says Pyramid offers a comprehensive North Island-wide transport service for chilled edible products, including meat and by-products such as offal, bones, bloods, skins and hides. “We concentrate on our core business, which is quite specialised. We also transport dangerous goods and chemicals that often go with those perishable products, such as specialty tanning chemicals. We go to some
obscure places that other carriers don’t go to and a lot of the plants that we cart to use those chemicals to treat their products.” Pyramid Trucking has a large contract to move cement and also carts a lot of bulk goods such as salt with its container trucks. Bulk salt is transported out of the Bay of Plenty to industry customers. The company is fully MPI registered and operates a MPI-approved warehouse and devanning store in Wiri, where it does some distribution. Many deliveries are done overnight with some customers visited several times a day.
High-tech transport fleet The business was formed in Te Aroha in 1995 by Paul Chappel, who had many years’ experience carting animal by-products and saw the opportunity for a niche transport business. Today the company operates a fleet of 25 trucks, which he says are state of the art. “We have one of the newest fleets in the country and all trucks are specially fitted out with our trailer equipment. We have refrigerated trucks, flat decks and container trucks.” All trucks are fitted with full GPS capability, which provides on-demand fuel usage, trailer track and carbon footprint information. “Our truck setup is good for our customers because we have continuity; the trucks are all set up exactly the right way for their products. We invest heavily in our equipment.”
MANUFACTURERS OF FINE TRAILERS - SERVICE & REPAIR SPECIALISTS Fruehauf’s design, quality and production systems reflect its international standing as a leading supplier. Fruehauf’s guarantee and ongoing support on every trailer shows how much confidence the Company has in it’s people and their work. Contact PHONE NUMBER +64 6 323 4299 10 Mahinui Street, Feilding | 257 Roscommon Road, Wiri, Auckland
www.fruehauf.co.nz
68 September/October 2013 www.aucklandtoday.net.nz
“We learn as much as we can about our customers’ business and make it a partnership going forward. That means everybody is geared up for any changes that come up,” he says. “We’re quite a hands-on management team and our staff have been here a long time in key roles. We try to foresee any issues that may come up along the way.”
Working together Pyramid Trucking could not offer such a specialised transport service without the support of its loyal suppliers. “The way we set up our trucks is continuously being fine tuned and we rely on our suppliers,” Chappel says. “Southpac Trucks supplies us our Kenworth and DAF trucks, while Freuhauf NZ does our trailer set up. BNZ are a very important part of our business, providing good facilities and management, while we get all our electronic data through International Telematics.” Pyramid Trucking Limited 39 McLaughlins Road Wiri Auckland T (09) 252 0253 M 021 808 777 E paul@pyramidtrucking.co.nz www.pyramidtrucking.co.nz — Advertising Feature
Transport & Motoring | Multi-Trans
The heavy haulage experts Being made redundant turned out to be a blessing in disguise for colleagues Dave Brown and Malcolm Templeton, who went on to form leading New Zealand transport company Multi-Trans Limited.
A history in heavy haulage Multi-Trans’ range of specialty heavy haulage services includes:
Templeton joined Dales Freightways in 1972 as operations and equipment manager, after serving 13 years in the army. It was at Dales Freightways that he first met Brown, who had joined the company as fleet controller in 1978, eventually becoming operations manager of the heavy haulage division.
• Heavy haulage and over-dimensional load transportation
They both clocked up more than a decade with the company before moving on in different directions, but were eventually reunited in 1994 at NZL Transport.
• Route haul feasibility studies throughout Australasia
“They told us we were too old, so we moved around the corner and set up our own company,” Brown says.
Experts in the field Multi-Trans Limited has continued to grow and thrive since its formation and today provides a total service, taking a conceptual project from specified scope of work through to turnkey operation. It has an extensive history of providing a range of quality transport services to clients throughout NZ and overseas, specialising in all aspects of over-dimensional and heavy haulage transportation.
• Project management • Transport and logistics services
• Machinery/factory extraction and installation • Transport feasibility studies throughout Australasia
• Handling and methodology schedules • Engineered plans and drawings • Specialised industry equipment • MAF-accredited transitional facility • Hiabs • Piloting - Class 1 and 2 • General cartage • Jinkers.
The company carries out work throughout New Zealand and opened a branch in Wellington last year. It has worked in New Plymouth in a joint venture with Hookers on the Taranaki energy projects.
Multi-Trans moved the huge load for Yolla inch by inch over 8kms through New Plymouth
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When NZL Transport decided to get out of project work, its big Cometto trailers were sold to Machinery Movers, leaving Templeton and Brown without jobs. They both could’ve opted for retirement at that point, but found the lure of starting their own heavy haulage business too much.
Heavy over-sized loads are a specialty for Multi-Trans
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Brown and Templeton had enjoyed successful careers in the heavy haulage industry for 30 years before redundancy in 1999 prompted them to look at going into business together.
Multi-Trans provides a vast range of services including project management, heavy haulage, quality assurance, transport, handling and methodology schedules, engineered drawings, route surveys and costing.
“Our expertise is that we’ve got two very experienced owners within the business, who are still project managing,” he says. “It’s the depth of their experience and ability to come up with the right cost-effective solutions for the customers.”
Multi-Trans is committed to thorough planning and attention to detail, providing a service that is both safe and professional.
A huge transport fleet
The company has earned an enviable reputation for its ability to turn difficult and complex jobs into smooth operational successful outcomes.
While heavy haulage is its specialty, MultiTrans also moves machinery and carries out factory shifts, jacking and installation of heavy machinery, general cartage and projectGeneral manager Dave Butler says related services, including cranage and cargo Multi-Trans’s success lies with Brown handling activities. and Templeton.
D e s ign
Fa br ic ate
Multi-Trans operates 20 prime movers and has a large fleet of 13 metre semi trailers, 13 metre step-deck trailers, trombone trailers, steerable bogies and motorised jinkers. Its jack and skid system can handle loads of up to 400 tonnes and ancillary equipment includes eight pilot vehicles, forklifts with up to 30 tonne capacity and a vast range of rigging gear.
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Transport & Motoring | Multi-Trans
used three of its existing trailers and had the other five built for the job. All eight trailers were manufactured by Modern Transport Engineers in Hamilton. Four prime movers were involved, three in the front and one in the rear. The load had to cross three bridges and had to get over a highway by-pass at the Painters Avenue Bridge, where two more prime movers were added to the front convoy. The journey took 10 hours to complete. Similar mega-shifts in the 1980s drew crowds in excess of 20,000 and although it was the middle of the night, thousands of onlookers lined the streets of New Plymouth to watch the huge load make its journey to the port.
Major transport projects During Multi-Trans’ 14 year history, director Dave Brown says one of its most memorable projects was shifting two 870 tonne, 87 metre high container cranes for the Ports of Auckland several years ago. Where it had taken the opposition four days to shift one, Multi-Trans got the same job done in six hours. “We came up with a pretty innovative support system that sat under the crane, which allowed us to simply drive the trailer underneath and pick it up,” Brown says. Multi-Trans will move pretty much anything – it’s done a lot of boat haulage, big machinery, buildings and transformers.
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Multi-Trans recently moved the tunnel boring machine across Auckland
A transport job for the records Multi-Trans Limited has completed many challenging and unique projects over the years. Butler says the company has just finished moving the tunnel boring machine across Auckland. The project involved moving 13 loads weighing up to 260 tonnes each. “The tunnel boring was one of the better projects we do; there are not that many loads in New Zealand that are over 200 tonnes,” he says.
The project was both a haulage and engineering feat and involved an accommodation and utilities module being transported to an offshore oilrig located in the Bass Strait. “It was the largest and heaviest haul in the country on public roads for some 20 years, so it involved a lot of planning and the right equipment,” Butler says. The double-wide trailer used for the haul was made up of eight separate, purpose built heavy lift platform trailer modules with 19 axle lines, each holding 16 wheels. Multi-Trans
Multi-Trans specialises in heavy haulage and over-dimensional load transportation
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However, Multi-Trans did complete a 580 tonne load a year ago in New Plymouth for Yolla and Fitzroy Engineering. The structure
measured more than 33 metres long, 13 metres wide and 19 metres high. It was transported inch by inch over 8kms through New Plymouth.
PROVIDING SPECIALIST FREIGHT FORWARDING SERVICE FOR 30 YEARS Multi-Trans Ltd has earned an enviable reputation in turning highly difficult and complex jobs into smooth operational successful outcomes, through the extensive knowledge and professionalism of our hands-on Directors and Employees.
Project management • Transport Feasibility Study • Piloting Over dimensional transportation • Machinery extraction and installation
Heavy haulage • 40ft and trombone trailer gear • Hiabs Phone 09 273 2361
www.multi-trans.co.nz
www.aucklandtoday.net.nz September/October 2013 71
Transport & Motoring | Multi-Trans
Multi-Trans designs its own platform trailers, which are built by Modern Transport Engineers (MTE)
Mangere bridge project The purchase of jinkers and bogeys from NZLTranport several years ago allowed Multi-Trans to begin moving bridge beams.
The bridge columns are supported by 18 piles, some sunk 50 metres into the seabed. The five pairs of pier columns over the water were topped by a pier table made up of four pre-cast pieces, each weighing between 72 and 82 tonnes. Each piece of the pier table, 20 in total, was lifted by crane from the casting yard on site onto Multi-Trans’s platform trailer and moved about 200 metres, under the existing bridge, and reversed out on the staging to the columns, where another crane lifts it into position. The four pieces of each pier table were then connected by a central concrete diaphragm that was poured in situ.
Other major projects Multi-Trans moved two 165 tonne transformers from dockside at Bluff to the New Zealand Aluminium Smelters Limited at Tiwai Point. The transformers – 8.95 metres long by 5.19 metres wide and 4.8 metres high – were barged up the Bluff estuary as the Tiwai Bridge was under repair and could not handle the weight. Multi-Trans’ Mercedes tractor unit, with a 300-tonne towing capacity, hauled the transformers off the barge and a second tractor was positioned behind the yard entrance where preparations were made for jacking and skidding. Two days after its arrival at Bluff, the transformer was manoeuvred 500 metres through the switch yard, a process slowed by the narrow driveway and the need for overhead power lines to be raised ahead of it and dropped back behind.
Multi-Trans completed a 580-tonne move last year in New Plymouth for Yolla and Fitzroy Engineering
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A major bridge job completed by Multi-Trans was moving pier tables for the Mangere Bridge duplication, built in Auckland as part of the State Highway 20 Manukau Harbour crossing project.
The bridge contains about 26,000 tonnes of concrete and is strong enough to carry up to 500 vehicles at a time. Its foundations have capacity to carry a low-level rail crossing as part of a future rail link to the airport.
The gear Multi-Trans designs its own platform trailers, which are built by Modern Transport Engineers (MTE). The platform trailer used for the Mangere Bridge duplication has a box section frame, which is much stronger than the tradition I-beam frame, especially in long trailers. It features two sets of six axles and a triple axle, each with two-metre spacing between each axle to help keep the axle loading down. All the steering ties up and the trailer can be crab steered sideways. It has 600mm vertical travel. It is pulled by a 1996, 250 tonne rated Mercedes truck and trailer unit, the highest rated truck in the country. Multi-Trans operates 30 tonne payload capacity platform trailers with an axle spacing of 1.6m, which were purchased from Megalift in Australia. MTEsupplied trailers have 28 tonne payload capacity and 2m axle spacing. They were designed by Multi-Trans and MTE engineers in order to meet New Zealand road and ridge ratings.
Grayson Engineering Ltd. are proud to support Multi-trans
Other major projects include moving the 160 tonne topside unit for the Pohokura gas project from Fitzroy Engineering’s workshop to the Port of Taranaki, as well as multiple contracts to shift transformers of up to 150 tonnes to electricity substations throughout New Zealand for Transpower.
Multi-Trans Limited PO Box 58 992 Botany Auckland T (09) 273 2361 www.multi-trans.co.nz — Advertising Feature
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TRUCK CITY 72 September/October 2013 www.aucklandtoday.net.nz
Butler says Multi-Trans has done challenging projects for wind farms and is currently moving eight transformers for Siemens in Fiji. Multi-Trans has handled a range of South Island projects, including the shifting of 80 over-dimension loads of componentry from Auckland to Dunedin for Dunedin’s new Sports Stadium.
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This took a day, and another day was spent jacking the transformer up off the trailer and inserting the beams that allowed the trailer to be removed.
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Transport & Motoring | Barry Clarke Automotive
Much more than your average fix-it shop Advances in automotive technology have changed the automotive landscape, leading to the service and repair industry having to remain on its toes. Barry Clarke Automotive, a member of the Bosch car group, has served the Grey Lynn and Ponsonby area for more than 20 years and has certainly kept ahead of the game and after just one year in business the company was voted Best New Bosch Car Service Centre.
“The name has been in the area for 20 years and I worked with Barry Clarke for many years. Over that time we have kept up with the times and we’ve joined forces with Bosch to stay in touch with the ever-changing advances in the automotive industry.” The partnership with Bosch allows Darren and his team to work with a multinational corporation and the information and knowledge learned from such a company is then passed directly onto Barry Clarke Automotive’s customers. “Bosch Car Services has around 15,000 service centres worldwide. They make 95 percent of the parts, electronics, filters etc, therefore they can utilise the technical data and pass it on to their Bosch car service network.”
By being part of the world renowned Bosch group, Barry Clarke Automotive is far from your average ‘fix-it’ shop. The technology and information afforded through Bosch gives the team information and insights others may not have.
Using state of the art technology, Barry Clarke Automotive can scan a modern vehicle’s control module (such as engine, transmission, body control module etc) and provide comprehensive diagnostics and solutions for any issues.
Barry Clarke Automotive owner operator, Darryn Ashwell bought the company in 2007 after working for Barry Clarke himself for approximately 14 years. Keeping the well established name of Barry Clarke was important for Darren, knowing customers in the surrounding areas recognised and respected the name associated with quality automotive service.
Usually a car manufacturer will have an Original Equipment Manufacturer (OEM) to service and repair cars, yet they are generally reserved for one specific make of car. Barry Clarke Automotive services a large range of cars including Toyota, Subaru, Mitsubishi, Hyundai, Suzuki, Ford, Honda, Nissan, VW, BMW Audi, Mercedes, Volvo, Chevrolet, Dodge, Chrysler, Land Rover and Saab.
“We partner with a market leader and have a wealth of information at our disposal which, for a small independent service centre, bodes well for our customers. We’re a bit more geared up than Joe Bloggs down the road.” The future of the automotive service industry is as exciting as the automobile industry itself. With technology advancing rapidly, service centres have to keep up with the change of pace. “The dark ages have changed; no one wants to walk into a dark garage covered in oil on a ground floor level. It’s only going to get more advanced and with our ties with Bosch – a true market leader – we are privy to some insights that will help us stay one step ahead of our competitors. “The industry is modernising fast. Computers run cars now and electric cars are the future, so we must invest the capability to service them now. We’re also dedicated to keeping
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our workshop customer friendly, clean and non-intimidating, and our modern facilities are regularly maintained.” Darren sends staff to regular training courses to keep up with this changing technological frontier. Barry Clarke Automotive also offers a 10,000km or 12 month warranty with all workmanship, while consistently striving to improve customer service through quality management systems. If your car isn’t running smoothly, then Barry Clarke Automotive has the technology and the knowledge to get you back on track. Barry Clarke Automotive 8 Burns Street Grey Lynn Auckland T (09) 360 8888 E cars@barryclarkeautomotive.net.nz www.barryclarkeautomotive.net.nz — Advertising Feature
Goods & Services | Active Welding
Bringing all the pieces together Onehunga based Active Welding Limited has a mantra: the best people working with the best materials to deliver outstanding results. It’s a motto that has guided the company since 1994, founder and managing director Craig Robertson says. “It’s about working closely with clients, paying close attention to detail and delivering above industry standards.” Wife Bridget, who has a background in recruitment, human resources and management, joined Active Welding as general manager in 2002. The company has grown to 15-20 tradespeople, who are a mixture of contractors and employees and offer a wide range of services including fabrication and installation, maintenance, capital works, breakdowns, ASME pipe welding, stainless steel, aluminium and copper work.
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Plant maintenance work undertaken by Active Welding
Building working relationships Active Welding continued to grow through the global financial crisis of 2007 and 2008, which delivered several lean years for the New Zealand economy. Craig and Bridget Robertson attribute Active Welding’s stability during that time to the strong long term relationships it enjoys with clients and tradespeople. Craig Robertson believes in supporting New Zealand and uses Kiwi products and companies wherever possible. He has developed close relationships with suppliers and has absolute confidence in their products.
Active Welding’s high level of technical expertise has seen remedial work become a growing part of the company’s business.
A broad customer base Diversity is the spice of life and Active Welding embraces this by working on a range of projects including infrastructure, commercial, repairs and maintenance, education and residential. Its roading projects include the Auckland Motorway Exchange, Mangere Bridge and the Northern Busway.
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Active Welding completes some infrastructure finishing work on Auckland roads
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Its commercial work includes Auckland International Airport, Countdown Pukekohe, Diocesan School, Royal Oak Mall, Selwyn Park and The Strand. Active Welding has done work for Mighty River Power, Ports of Auckland, Water Care, Alfriston College, Mangere East Primary School and Westmere School. The company also installs walkways, platforms and stairs for Monkey Toe Systems Ltd and undertakes capital projects for Winstone Wallboards. One of its loyal customers is wastemanagement company Rubbish Direct, which buys its trucks as shells and has them fitted out by Active Welding. Co-founder Mark Smith says as the company has grown, Active Welding has provided “a flexible and cost effective service for plant and building
maintenance, both on our site and at their workshop, fabrication and installation of new machinery for our trucks, and also providing solutions to our customers’ unique and often strange concerns”.
Quality work at all times Active Welding commits to providing outstanding workmanship and prides itself on its complete care service, including after the work is completed. All workmanship is guaranteed. Bridget says top flight customer service is a huge focus for the company. “Service is our big thing. We have a can-do attitude and take the stance that nothing is impossible for us,” she says. “We listen to our customers – everyone has different needs.” The company aims to make every job as stress-free as possible for clients. Craig says that sound project management is an important aspect of the company’s work, as is a hands-on approach. Before every project starts, he meets with the client and/or site foreman to discuss how the job will be handled, go over drawings and agree on timeframes.
STEEL FABRICATORS, SECTIONAL ROLLING, TANK MANUFACTURERS BRAKE PRESS WORK & PLATE ROLLING
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Goods & Services | Active Welding
Scrapping for Caitlin Active Welding has launched a fundraising venture to help a young woman fight cancer. Bridget is asking the engineering community to donate the proceeds of at least one bin of scrap metal to raise money for expensive treatment needed by 20 year old Caitlin Hawthorn, who is the daughter of a family friend. Two years ago Caitlin was diagnosed with pancreatic neuroendocrine cancer, a rare cancer that involves three different types of cancer cells attacking the body.
Robertson says if every engineering company in Auckland donated the proceeds of one bin of scrap metal; they could do a great deal to help Caitlin in her scrap for life. “This scrap is worth something, and if each of us donates the proceeds of just one bin, we can make a real difference to a young woman’s life.” Scrap proceeds and donations can be deposited directly into Caitlin’s Med Fund ASB Bank account number 12-30990027329-00. Please put your company name as a reference, as Caitlin and her family will want to thank you personally. If you would like to know more about Scrapping for Caitlin, call Bridget Robertson on 0274 217626 or email: bridget@welding.co.nz
Making it safe Active Welding is a member of Site Safe and the Heavy Engineering Research Association. It is also recognised by the Environmental Risk Management Authority of New Zealand as an approved handler of hazardous substances.
A high-spec pipe installation job is carried out by Active Welding
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Caitlin initially underwent six hours of surgery at Auckland City Hospital, where surgeons removed parts of her stomach and pancreas, her spleen and much of her colon. They removed a cancerous mass that was 18 cm across, but they were unable to remove all of the cancerous tissue as it was entwined with several vital organs.
Caitlin then underwent several rounds of chemotherapy, but the cancer has made an aggressive return. Her cancer specialist has recommended a new cancer drug called Everolimus, but this drug costs $7500 per month and is not funded by the New Zealand health system.
Active Welding works in a range of industries, including: • Infrastructure • Commercial • Repairs, maintenance and shutdowns • Schools • Residential • Signage.
Active Welding Limited 106 Princes Street Onehunga Auckland T (09) 634 5070 M 027 4172213 E active@welding.co.nz www.welding.co.nz
— Advertising Feature
All Active Welding contractors and employees are ticketed with ASME or NZ2980 certificates, and are Site-Safe and first-aid trained. The company is a member of the Green Building Council, and believes planting trees is an effective way to offset the carbon emissions produced by its operation, from trucks and acetylene tools through to the paper used in its offices. The company is responsible for the care of a small Northland forest, Bridget says. “Each tree planted removes an average of 50lb of carbon dioxide from the atmosphere every year, so it’s a good thing for a company like Active Welding to do.” <
Active Welding has launched a fundraising campaign to help raise money for expensive cancer treatment for Caitlin Hawthorn
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Goods & Services | CNC Machining Co
The component creators Twenty seven years in business have seen CNC Machining Co Limited grow into a leading supplier of quality manufactured componentry to New Zealand industry.
CNC Machining does not manufacture any of its own products, but has instead focused on manufacturing componentry for original equipment manufacturers (OEMs) in New Zealand and Australia. Houston says this deliberate move has resulted in CNC Machining Co growing into a diverse company with a wide range of skills and services.
“We’ve always tried to be as diverse as possible,” he says. “We started off with one machine and we’ve progressively grown. We’re going to continue rotating and changing direction and adding capabilities.”
Servicing local industry The CNC team works for customers in a wide range of industries, including sport and leisure, and has made components for go-karts, luxury yachts, bicycle pedals, fly wheels, model boats and amusement park rides. The company has manufactured parts for some of Auckland’s most striking architectural buildings, including dualpurpose tactiles, frameless glass fittings, display stands and architectural sculptures.
CNC Machining operates 14 CNC machines at its manufacturing facility in East Tamaki
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The company was formed in 1986 by managing director John Houston, who began as a one man business operating a single machine. Today Houston leads a skilled team of machine operators, who run 14 CNC machines from the company’s modern manufacturing facility in East Tamaki.
It offers a CAD design service and computeraided manufacturing, as well as machining, turning and finishing, all done under strict quality control processes.
Along the way it has developed strong relationships with many producers of dairy equipment and maintains the high quality of machined parts required for the dairy industry. Many of CNC’s partners are also involved in manufacturing equipment to improve productivity in the agricultural industry. The company’s machined parts can be found in water supply systems, chemical distribution and state of the art fruit testing equipment. It also manufactures electronic housing solutions, from marine power point housing to electronic soil-testing devices. In addition, it supplies stainless steel balustrade fittings to the glass industry, as well as finished plastic mouldings and inserts for mouldings to the plastics industry.
We are proud to have been a supplier for over 10 years to CNC Machining Co Ltd • Quality German air compressors • Turnkey design and install • Compressed air system audits • Air pipe installations • Preventative maintenance (all brands) • 24 hour breakdown support
Houston says the skillset within his company is extensive and the business has continued to grow through difficult economic times. “One of the biggest mantras we’ve got is our focus on relationships; that is paramount. We have two clients I set up with who have been with me for 27 years and up to 30 who have been with me for 10 years,” he says. “We stand out from our competitors through our service and relationships.”
www.plummercompressors.co.nz
PH (09) 274 3550
CNC Machining Co has developed its own production planning system in house and controls every aspect of its customers’ requirements.
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Relationships are the key
CNC Manufacturing managing director John Houston and production manager Ally Houston
Growing the family business CNC Machining Co has employed many members of the Houston family during the years, with the next generation now preparing to take hold of the company’s reigns. Houston is working to diversify the company’s manufacturing capabilities even further before handing the business over to his son Ally Houston, who currently works as production manager. “The business was originally a vehicle to my retirement in the next four or five years. Ally has been so integral to the development of the business and we have a succession planned. I’ve had nieces and nephews work here over the years and even my mother-inlaw came to work for us once. It’s very much a family business.”
CNC Machining’s range of services includes: • Computer assisted design • Computer aided manufacturing • Machining: turning, chucking, threading, milling, trapping, drilling and material cutting • Bar-fed and twin spindle • Finishing: welding, broaching, powder coating, electroplating, zinc plating, galvanising and anodising • Quality control • Customer service. CNC Machining Co Limited 23B Andromeda Crescent East Tamaki Auckland T (09) 273 2387 0800 GO 2 CNC (0800 46 2 262) E sales@cnc.co.nz www.cnc.co.nz — Advertising Feature
Proud to supply CNC Machining with quality Workshop, Washroom and Kitchen Cleaners and Degreasers, Handcare and Paper Tissue products. Cleaning equipment and dispensing equipment also available from your one stop hygiene supply shop. Phone: 09 951 0145 Mobile: 0274 760 266
78 September/October 2013 www.aucklandtoday.net.nz
Marine & Boating | Carter Marine
For all things nautical The name says it all; this is the place that caters for all your marine chandlery in one store – Opua based Cater Marine.
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The term chandlery is derived from historical outlets selling candles, yet as the market expanded the term chandler remained to encompass a wide range of goods often associated with the marine industry.
Testimonial Dear Cater Marine, Resting here in London, having nearly completed our circumnavigation, I write to thank Cater Marine for all the help provided us during our journey. I can say without exaggeration that we have found no other chandlery better suited to meet the needs of cruising sailors. Cater and Bob Fassio couldn’t have been better partners, the opposite of the know-nothing chandlers we often encounter. A fellow cruiser, Bob always understood our desire to fix things properly without wasting money, to avoid the need for flash gear when a simple solution could be found, to do things by ourselves when we could, and to find the right professional when we couldn’t. Sometimes the help was beyond what could be expected of a chandler. For example, we needed a peculiarly-sized boat hook to replace one that had broken in the Pacific. Finding nothing appropriate in the catalogues, Cater gave us at no charge a used one that was ‘laying around’. It was a perfect fit. When we needed a step-down transformer, to adapt the 220 volt shore power in New Zealand to our 110 boat system, Cater lent us one at no cost, “until you figure out just what you want”. We used it for months. When we needed to fashion an eye-splice at the end of our stainless steel centre-board wire cable, Bob came to our boat on the weekend during his free time and swaged the wire for us, teaching us as he did so.
Cater Marine was founded 35 years ago by John and Helen Cater. The pair opened shop in Whangarei and then branched out into Opua. The Opua shop was subsequently purchased by Glen and Margaret Pierce in 2004. During the years Cater Marine has expanded under the Pierces’ guidance and now employs five full time staff with extra staff drafted in for busy summer periods. Glen Pierce says this is in part due to the rapid rate at which the marine industry has evolved. “Over the last 10 years in this business we’ve seen advancements across a broad range of products, in particular the paint and electronics. We’ve also noticed the growing trend of importing and outsourcing to the cheaper Asian markets with disastrous consequences. We prefer to use New Zealand-made products and we listen to our customers.” Being an owner operated company has many benefits for the customer. The added care and attention associated when the management’s vested interests are at stake has led to Cater Marine being the chandler of choice for many New Zealand based boats, plus a range of circumnavigating vessels. Glen and Margret Pierce have both owned a number of boats and confess to being marine enthusiasts with a penchant for sailing, fishing and water-sports. So who better to handle your boating needs than fellow passionate boat owners.
Open seven days a week, 8am till 5pm, the Opua Cater Marine outlet offers a physical shopping experience, yet the team can ship products to wherever they must. So be it in person, via telephone or email, the Cater Marine staff endeavour to help any and all clients and certainly go the extra (nautical) mile.
Opua base Cater Marine’s geographical proximity to the Opua marina is ideal for returning or visiting vessels requiring services when they reach dry land. The region is noted for its nautical passion and that feeling is reverberated throughout the Cater Marine shop; a premises the Pierces are continually striving to improve. “We are always looking to improve our shop, looking for new products, improving displays and just over a year ago, we expanded into the rigging market as a venture with our sales manager, Bob Fassio who has seven years of rigging experience gained in Florida.”
“The customer is the most important person in the shop. We will go out of our way to source products for them – it can be a small bolt or a product we need to import from around the world. We also truly value our loyal staff, without them, we would not be where we are today.” No wonder Cater Marine’s reputation has spread worldwide and the praise has been glowing from previous satisfied customers. Cater Marine Unit 16, Opua Marine Park Baffin Street Opua Bay of Islands T (09) 402 8292 Email: sales@catermarine.co.nz www.catermarine.co.nz — Advertising Feature
Boating is a passion for Cater Marine and the company takes the approach that nothing is too much trouble.
We left the shores of New Zealand a long, long time ago, but our relationship with Cater continues to be one of the most valuable we have formed on this trip. Folks should know about the value of your services, post this letter for them to see, Cater. Certainly, you’ve made our journey a lot smoother. - Paul Robertson & Sima Baran
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Phone 03 329 5837 / 027 228 4031 www.aucklandtoday.net.nz September/October 2013 79
been seen The people, their faces and all the right places - Auckland
Images taken and supplied by Annie Scott Williams If you have an event that you’d like covered, email Annie (Auckland’s been seen representative) on: annie@academy.net.nz
Bordeaux first growth tasting; eight of the worlds greatest wines evening at Victoria Park Glengarrys 1.
Sunshine and Colin
2. Helen, Michael, William and Jun 3. Victoria and Roy 4. Keiha and Hiroto 5. Regan
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John and Rose
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Louise and Bruce
10. Jeno, Craig, Vyvean and Marty 11. Stephen and Silvia 12. Anthony 13. Jeremy 14. Tim
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Ray White City Apartments
Ray White’s No.1 New Zealand Office 2011 & 2012 80 September/October 2013 www.aucklandtoday.net.nz
2 Lorne Street, Auckland CBD | 09 308 5555 | City Realty Ltd (REAA 2008)
been seen The people, their faces and all the right places - Auckland
Winter Warm Up at Victoria Park Marketing 1. Luke and Daizy 2. Becks and Robyn 3. David and Hamish 4. Kasey, Annabel and Kate 5. Musican 6. Britt and Sarah 7. Georgia and Cameron 8. Anthony and Jenny
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9. Draza and Jovanna 10. Tim, Robbie and David 11. Sam and Gareth 12. Ji and Jimin 13. Jules and Kate 14. Liz and Chole 15. Gradimir showing his cooking skills 16. Great Food from Salash Delicatessen 17. Te Awa Sought Savoured and Remembered
Victoria Park market, home to a number of Auckland’s best bars and restaurants and select retailers. Select leasing opportunities available. Visit our website www.victoria-park-market.co.nz or call us on 09 309 6911
www.aucklandtoday.net.nz September/October 2013 81
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