Auckland Today Magazine 106

Issue 106 | May/June 2014

www.aucklandtoday.net.nz

King of the road How Tim Alpe turned JUCY Rentals into the hottest business on wheels The PM’s desk John Key on keeping the nation heading in the right direction

Grand plans The ins and outs of creating a great business plan

Keep calm and carry on Keeping your cool when the heat’s on

Ebb and flow Surviving seasonal fluctuations

On show Making the most out of expos

Win

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News | Initiatives | Interviews | Personalities | Success | Profiles | Finance | Property | Sustainability | Export | Transport | Retail | Solutions | ISSN 1173-1508

We Have Some Exciting News For You Inland Revenue allows EASIER Finanical Reporting...

Isn’t it great that the government has finally recognised the need to simplify your annual reporting to the Inland Revenue?

No more over engineered financial statements, just a simpler reporting regime called SPFR (Special Purpose Financial Reporting).

In September 2011, a cabinet decision was made to simplify financial reporting for businesses. The impact of this decision is that the majority of New Zealand companies will no longer have to prepare financial statements that comply with International Financial Reporting Standards. Whew, what a relief!

When did this happen?

What does that mean for you?

It kicked off on the 1st of April 2014, impacting on your 31st March 2015 annual accounts.

Serious potential cost savings!

Has your accountant informed you yet?

Why is it important?

Probably not. This was mentioned at a recent tax seminar, that the days of your accountant simply providing your annual accounts are over.

Because you now have more choices.

Contact us to find out more. (Details below). It costs nothing to ask.

Accounting Over a Coffee There’s a saying which suggests if something sounds too good to be true it probably is. However, occasionally something that sounds too good to be true, is in fact, simply a really good deal.

So when Accounts Online suggests you can get your accounts done over your morning coffee, you probably can.

The end of the financial year is here, and for many it is a time fraught with dread, not because they have had a fiscally rough year, but because it’s the time to pull the shoeboxes out of the wardrobe!

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ia - M u s t b e in www.canterburytoday.co.nz February/March 2014 | 1 b u s in e s s

Issue 106 May/June 2014

In this issue...

Viewpoints

Features

In business

6 The Prime Minister’s desk

13 Grand plans

38 Fishing, Boating & Marine

John Key on keeping the nation heading in the right direction

The ins and outs of creating a great business plan

Hutchwilco New Zealand Boat Show, Fresco Shades, Bucklands Beach Yacht Club and Titan Marine Engineering

6 Money

13 Best and worst in customer service

Craigs Investment Partners’ Martin FraserAllen says all the talk about the NZX50’s new heights is much ado about rather little Auckland Today

Issue 106

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ISSN 1173-1508(Print) | ISSN 2230-6168(Online)

35,144

ABC circulation as at 30/06/13

www.magazinestoday.co.nz 4 May/June 2014 www.aucklandtoday.net.nz

How to make the most out of expos

15 Are you up to it?

56 Franchising How franchising is a primary fuel for economic growth

7 Sustainability

Every successful manager’s check list

60 Property & Construction

EnaSolar’s Trevor Foster demystifies some of the noise surrounding solar

20 Wearable technology

Mitchell Builders, Sub Surface Detection, JP Excavators, Taylor Property Services, Nauhria Precast, Asphalt Improvements, Watkins Plumbing Services, Howick Glass, Cartmer Construction and Andels Construction

Malley and Co lawyer John Shingleton explains the difference between trial and probationary periods

OPERATIONS MANAGER

The burner and boiler specialists - Tubman Heating

Who’s hot and who’s not

14 On show

7 HR

8 Legal

Gary Collins

55 Business Development

8 Growth Business coach Leigh Paulden on finding a communications rhythm that’s right for you

10 Online Conversion Foundry boss Brendan Sullivan on why paying attention to Google pays off

Meet the fabric that’s comfy, wash proof - and monitors vital signs

22 White hot sales Whitehot Jewellery’s Sharron Le Riche shares some hard earned secrets about empowering a sales team

24 Keep calm and carry on

86 Focus

26 Ebb and flow

Gillespie Engineering, deugro logistics, Absolute Air Conditioning and Refrigeration, Dysart Timbers, Papakura Profarm

Surviving seasonal fluctuations

28 WikiHouse

Christopher Reid from Stimulus Design talks about beauty vs. usability in website design

Meet Martin Luff and Danny Squires who’ve brought the genius WikiHouse concept to New Zealand

David shearer says it’s time for power price transparency

How Tim Alpe turned Jucy Rentals into the hottest business on wheels

The Difference Catering Co and the Sweet Secret Cake House

100 Goods & Services Pacific Engineering Projects, SAECOWilson, Arrowhead Alarm Products, CSP Coating Systems, Forma Furniture and Liquid Automation

Reader rewards in this issue…

32

• Get a free sample business list from whoiswhere on page 5

• Win a Simrad NSS Evo 2 marine GPS valued at $3,099 on page 39 • A complimentary initial interview with M&H Chartered Accountants on page 73

Rich Rigging and Enviroplaz International

98 Hospitality

This is where you find out what’s on near you

• Receive a free consultation with SCP Chartered Accountants on page 7

92 Manufacturing & Engineering

32 King of the road

11 Events diary

RR

NZ Green Building Council on the benefits of building with the environment in mind

Keeping your cool when the heat’s on

10 Online

11 Politics

83 Green Building

34 Lifestyles

117 Transport & Motoring Air Flo Hydraulics, Style Utility Canopies and Auto Accessories and Topline Mechanical

Everything from gadgets and gizmos to hat stands and baubles

36 Been Seen The people, their faces and all the right places

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Viewpoints | The PM's desk/Money

Heading in the right direction

By Rt Hon John Key, Prime Minister

On September 20, New Zealanders go to the polls in a general election.

National will be campaigning strongly on offering stable government for another term, with an unrelenting focus on the issues that matter to New Zealanders.

I believe we’ve made good progress this term after laying the foundations in the first term, and we plan to continue that good progress over the next three years should we get the privilege of governing again.

This term we have four main priorities.

These are to responsibly manage the Government’s finances, build a more competitive and productive economy to deliver more jobs and higher incomes, deliver better public services within ongoing budgetary constraints, and continue to support the rebuilding of Christchurch.

During the last two terms we have managed the economy through difficult times following the Global Financial Crisis.

We have set a path back to surplus after borrowing to take the rough edges off the impacts of the Global Financial Crisis and the domestic recession on vulnerable New Zealanders.

We have also worked hard to achieve a remarkable turnaround in the Government’s books with the latest forecasts showing a budget surplus in the next financial year – 2014-15.

We have guided not just the economy well, but also delivered real results in areas that New Zealanders and their families care about – for example in law and order, educationand health.

We have set up a process called Better Public Services to drive better results in 10 tangible, measurable result areas.

Welfare dependency is reducing, and we have increased the proportion of 18-yearolds achieving NCEA Level 2 or equivalent qualification.

These targets are deliberately challenging and were chosen to make a meaningful difference to the lives of all New Zealanders, with a particular focus on the most

6 May/June 2014 www.aucklandtoday.net.nz

vulnerable and hard-to-solve problems, such as supporting vulnerable children.

The National-led Government has also concentrated heavily on lifting the productivity and competitiveness of the New Zealand economy.

We’ve pulled together some 350 separate initiatives into the Business Growth Agenda, which has six focus areas.

These are export markets, capital markets, innovation, skilled and safe workplaces, natural resources and infrastructure.

As we approach the election in September, National will be progressively rolling out a range of new policies.

In January we announced a new education investment of $359 million over the next four years to lift achievement of students at school.

We are doing this through an initiative to recognise excellent teachers and principals, keep good teachers in the classroom and share expertise across schools for the benefit of our children.

When is a record not really a record?

Martin Fraser-Allen is an advisor at Craigs Investment Partners. Visit www.craigsip.com

Recently the NZX50 index rose above 5,000 points for the first time. This was heralded as a new record high and received a fair amount of media attention.

The NZX itself even put out a market announcement stating that the NZX50 had reached an all-time high. At first glance this would all suggest our market has regained all of the lost ground from the difficult 20072009 period, surpassing the previous market peak and pushed on to an all-time high.

However, we must point out that the NZX50, our key index, is different to many of the other benchmark indices across the world in one important way.

The NZX50 is a “gross” index, which means it includes dividends (although not the imputation credits attached to them), as well as taking into account the change in share prices.

To do that, we’re introducing four new roles in our schools – Executive Principal, Expert Teacher, Lead Teacher and Change Principal.

Many of the commonly quoted indices offshore, such as the S&P500 in the US, the ASX200 in Australia and the FTSE100 in the UK are “capital” indices. This means they reflect only the change in share prices, while ignoring dividends.

It’s just these sorts of policies that will make a difference in New Zealand, and as we approach the election we will have more to say on the issues that matter to New Zealanders.

We agree with this logic in principle, because the NZ market has always been a very high-dividend paying market compared with international markets, where dividends are much lower.

However, MMP elections are always close, and we will be taking nothing for granted as we campaign for another three-year term to keep the country heading in the right direction.

Much of the return from NZ shares has historically come from dividends, while US share investors, for example, get a greater proportion of their return from rising share prices.

John Key was elected Prime Minister of the National led Government at the 2008 general election. He also became Minister of Tourism, Minister responsible for Ministerial Services, Minister in charge of the New Zealand Security Intelligence Service, and Minister responsible for the Government Communications Security Bureau. He led National to a second victory in the 2011 election, achieving 47 percent of the party vote, which was the highest vote ever for a single party under the MMP system.

However, this does mean that we need to be wary of such rhetoric and also of comparisons with overseas indices. When we make performance comparisons between different sharemarkets we always try to add dividends to indices such as the S&P500 to ensure our comparisons are “apples with apples”.

We also need to exclude dividends when we are looking at local shares and considering whether they are indeed at an all time high.

We can’t easily do this for the NZX50 index due to data availability, although we can

look at the NZX All index, which is very similar aside from the fact that it comprises 114 NZX listed companies, rather than just the top 50.

The headline NZX50 and NZX All indices are both well above the 2007 peak (16.2 percent and 21.9 percent above respectively), and are indeed at record highs. But when we consider the NZX All capital index, which excludes dividends and only reflects changes in share prices (as most overseas indices do), we get a very different picture.

In this case, the NZ market is still 13.5 percent below the heady levels of 2007 and it is far from being at an all-time high.

In practical terms, most investors should have recovered their losses from the 2007-09 periods in the wake of the global financial crisis (GFC), but only because of the income they have collected along the way. In most cases, share prices are still some way off the highs of several years ago.

In fact, this is the case for most markets around the world. With the exception of the US, which has powered ahead in recent times to genuine all-time highs, and the UK market, which has only just regained its 2007 peak, many others are well below those levels.

Australia is still some 21 percent below its 2007 peak, while European and emerging market shares are more than 15 percent off their highs.

Our market has been an excellent performer during recent years and we should be proud that our key sharemarket index reflects this strength by pushing through the 5000 zone.

We can also probably take some comfort that as share prices are still some 13 percent below the high levels of 2007, we are certainly not in overheated territory, despite appearing to be at a “record high” at first glance.

For Investment Advice please contact Martin Fraser-Allen, Investment Adviser at Craigs Investment Partners Christchurch branch, by phoning 0800 272 442 or visit www.craigsip. com for more information. Mark Lister is Head of Private Wealth Research at Craigs Investment Partners. His disclosure statement is available free of charge under his profile on www.craigsip.com. This column is general in nature and should not be regarded as specific investment advice.

Viewpoints | HR/Sustainability

Help! Ben’s going on holiday.

What leave applies?

Demystifying the noise surrounding solar

Angela Atkins is GM of Elephant Training and HR, and president of HRINZ Auckland.

Visit www.elephanthr.co.nz

The Holidays Act 2003 can be a little bit confusing in some circumstances. When you have employees taking holidays are you sure that you’re legally complying?

Trevor Foster is the general manager at EnaSolar.

Visit www.enasolar.net

A: No under the Holidays Act if you’re on annual leave it can’t be changed to sick.

B: Yes he can change it to sick leave but only if his manager agrees to it.

C: If Ben got sick the day before be went on annual leave then he can change it to sick leave automatically.

So you want to save money on your electricity bill! We all do, but equally as important, we want to have security of the cost and not over invest.

It may seem fairly simple - an employee wants to take a holiday - but what happens if D: Yes the employee has the right to change you can’t cover their role for that long? Or they annual leave to sick leave if they have gone go anyway? Or they get sick while they’re on to the doctor. annual leave?

Answer: The correct answers are B and C. There are a number of sticky issues around If you’re already on annual leave and you annual leave and we’ve got some cases get sick, you can ask to change it to sick we’ve had to deal with at Elephant to test leave, but a company can say no. However, you out. Can you deal with our favourite fake if an employees gets sick before they go on employee Ben and see if you’d comply with annual leave, then they can automatically the Holidays Act? change it to sick leave.

We hear and see election issues around solar affordability, scale and government making statements, all talking the same stuff – yes, but not really. Phew… it all becomes confusing - so how do we make a decision! Who is right?

Case study 1: You can’t turn me down!

Case Study 3: Daylight Savings

Ben applies for three weeks annual leave but as his manager you turn down his request as it will be too hard to cover his role for that long. You offer that he can take two weeks.

Ben wants to know what will happen if he takes the holiday anyway. Which statements are correct?

It’s October. Ben comes and tells you that he had to work a special shift last weekend, from midnight to 6am, as the IT team were changing systems and needed some people to be at work to test it out. The clocks went forward at 2am on Sunday morning and Ben wants to know what he’ll be paid and also what would happen if the clocks had gone backwards. Do you tell him:

Generally speaking, today we have a centralised mass distribution structure whereby we buy all electricity from the grid in one form, or another, and this is supplied to each and every home.

A: Under the Holidays Act an employee has the right to take three weeks in a block.

B: An employer can turn down annual leave requests if there is a genuine reason for saying no.

C: If an employee takes leave that has been declined, they could get a warning or even dismissal as this could be misconduct or serious misconduct.

A: He only worked five hours so he gets paid for five hours.

B: Even though he only worked five hours, he’ll be paid for six (12 to 6am).

C: If the clocks go backwards, he has to work seven hours, but only gets paid for six hours as it was 12 – 6am.

D: The employee has the right to take annual leave whenever they want.

D: In going backwards he actually worked seven hours, so he gets paid seven hours.

Answer: The two correct statements are B and C. With A, an employee does have the right to a block of two weeks, so you need to make sure they are able to take this at some point. As for D, annual leave is by mutual agreement.

Answer: The answer? B and D are correct.

The employee gets the benefit each time.

It’s about what time you start and finish! Of course this only happens twice a year and most people don’t have to work that shift.

Case study 2: I got sick Ben has taken two weeks annual leave and returns to work saying that the first four days of his holiday he was actually really sick and had to go to the doctor. He wants to change his annual leave for those days to sick leave.

Can he?

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I will do my best to simplify all the noise to give you enough understanding so you can see all the facts more clearly and in English.

Dealing with the noise

Residential PV solar is opposite to that, because it then shifts to a decentralised mass self-generated structure and moves some control back to the consumer. The utilities are not in favour of this, as it may have a direct impact on profits because under a self-generated mass residential scale, and we (all householders that have PV solar), will simply buy less from the grid.

The utilities argue they need the mass revenue to keep the infrastructure in place and maintained. The question becomes one of how much profit is enough.

This brings me back to the noise factor of when I hear ‘authorities’ say solar PV is questionable. I challenge them to see if they have taken into account how today Solar PV can support up 66 percent of electricity consumption and requirements due to the latest technological advances and massive reductions in cost.

Even installation cost is significantly managed and reduced by preparing your home for solar when renovating, or as in Christchurch, with rebuilds and new homes.

term for solar panels and PV means photo-voltaic.

Grid Tied means it is connected to the grid, which is good because the grid acts as a backup when there is zero irradiance, for example, at night. Irradiance (not heat from the sun) is required, and this hits the PV panels and creates DC (direct current).

We need to convert the DC to AC (alternating current) so we can use it to run our appliances and heat our hot water element in the home.

The technology that does the conversion is called an inverter. The inverter is the brain and ideally has no moving parts, except isolation switches that are best built into the inverter.

The only other technology is an export meter (supplied to you by your utilities), so they may give you a credit on your bill for any AC you send them. Having technology that reports the systems performance is also very valuable, as this will give you security to any warranty and simply brings comfort and security to the asset, cost, payback and quality.

The question of quality, feed-in tariffs, subsidies and credit offerings and all the pros and cons will be covered in details next issue.

However here is something to consider.

If you put $10,000 in the bank, you may get back a net of six percent. If you invest that same into solar PV, you can expect to get between nine percent and 12 percent ROI on the same money.

As a nation that has an abundance of available renewable energy production resources, we should continue to build on this reputation with mass self-generation renewable energy without penalty or restriction, whether to save cost or for green purposes.

Either way, if you have PV solar you will be making a difference to your electricity bill each and every month.

See you next issue!

Understanding the technology: Let’s stay simple here: Solar PV = Solar electricity for your home use. PV is a short

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Viewpoints | Growth/Legal

Finding a communications rhythm

Trial period or probationary period, what's the difference?

Leigh Paulden is the only Gazelles International certified business coach in New Zealand.

Visit www.advancing-businesses.co.nz

For many, the Gazelles Rockefeller Habits form the basis of the successful strategies that help align your growing workforce around solving its most important problems.

The third habit on the list is around communication and accountability. This fundamental element of success is so often a stumbling block; so how do you ensure a solid communication rhythm is established and information moves through your organisation accurately and quickly?

The faster a company wants to grow, the faster it has to exchange meaningful messages that get the right information to the right people.

For an executive team, this means a rhythm of well run meetings to effectively keep you in touch with people across all levels of the company, ensuring everyone stays focused on what is important. It’s also a chance for every employee to measure their own progress and observe the progress of others.

Successful companies use an effective communications rhythm of daily, weekly, monthly, quarterly, and annual meetings to maintain alignment and drive accountability.

Find a rhythm that works for your company and stick to it; consistency is key.

The Rockefeller Communications Rhythm Daily The daily meeting is an imperative for growth firms. It’s run from the bottom up so that management can see where their support is required in removing bottle necks to achieve what is important and receive customer data.

The daily meeting is 7-15 minutes long.

It should be held at the same time each day and it is best to set it at an odd time, 11.07am for example. The odd time seems to stop people turning up late. Stand-up, don’t sit-down for the meeting. The meeting will drag if people are seated.

By reporting only the facts and figures, with no accompanying discussion, there is the ability to spot patterns, identify trends or roadblocks and see where people need assistance.

The meetings are run by the team, allowing them to share where they are getting stuck and to ask for support. Meetings of this type speed up execution and identify areas where discussion is needed so it can be added to weekly and monthly meeting agendas.

The structure for the meeting is to go round the room and ask each person the following questions: • What’s worked, gone well for you in the last 24 hours, about your activities, your accomplishments or noteworthy news from a customer?

8 May/June 2014 www.aucklandtoday.net.nz

• What did not work for you in the last 24 hours - based on your role or customer feedback?

• Where are you stuck at present? Where’s the bottleneck? What can be done about it?

• Where are you at according to your KPIs or current goals?

• What is your number one priority for today?

Weekly The weekly meeting is a tactical meeting and should be 30 – 60 minutes. Have everyone share one good news story from the past week. This counters negativity.

Review weekly activities and metrics, go over the company critical numbers and everyone’s individual or team weekly measures of productivity. Here are some tips: • Don’t get caught up in conversation, just report the numbers • Don’t set agenda until after initial reporting • Resolve tactical obstacles and issues • One word close — go around the room and let everyone say a word that represents how they feel at that moment about the meeting • Keep a log of who said they would do what and when • Postpone strategic discussions to the monthly meeting.

Monthly This meeting is strategic and should take two to four hours, each month. In this meeting discuss, analyse, brainstorm and decide upon critical issues affecting long-term success.

• Limit the meeting to one or two topics • Prepare and do research where required • Engage in good conflict to gain commitment on the decision.

Quarterly and Annually These meetings are usually an off-site review and will last one to two days. The purpose is to review strategy, industry trends, competitive landscape, key personnel and team development.

In the quarterly review set your next quarter’s priorities and critical numbers.

Annually also review your three year and one year priorities and set your first quarter priorities and critical numbers.

Three key reasons meetings do not work: • There is no meeting rhythm with a purpose of each meeting not being clear • The company has no clear direction and strategy for the team to align to

John Shingleton is a partner and general manager at Malley & Co Lawyers. Visit www.malley.co.nz

A proper employment contract is important to protect both employers and new employees alike.

Since April 1, 2011, all employers can employ new staff on a trial period of up to 90 days. This article explains the differences between this 90-day trial period and a probationary period.

90-day trial periods There are a few myths surrounding the 90-day trial regime.

First, the sky did not fall on our collective heads as predicted by the unions and second, it is not a “fire at will” regime as stated by certain politicians. Rather, the regime provides employers with a number of immunities if they strictly follow the law.

There is further evidence that the regime has contributed to the steady decline in unemployment and the Employment Relations Authority and Employment Courts have adopted a very strict interpretation of the legislation.

Trial periods are governed by ss.67A and 67B of the Employment Relations Act 2000 (“the Act”). An employer and employee can agree that the employee will be on a trial period for up to 90 days as long as: The employee has not been employed by the employer before The employment agreement includes written provisions stipulating that the employee is subject to a trial period, and that during the trial period the employee can be dismissed and cannot take a personal grievance or legal action against the dismissal.

However, an employer can still be liable if it disadvantages an employee in their employment or fails to act in good faith or give a reason for the dismissal, if an explanation is sought, or discriminates in breach of the Human Rights Act. The leading case so far is Smith v Stokes Valley Pharmacy Ltd [2010]. In that case Chief Judge Colgan said that because the effect of the regime was to deprive employees from access to justice, the provisions had to be strictly interpreted.

He then identified a specific series of steps to be complied with cumulatively and held that failure to comply with any of these steps may disqualify an employer from the trial period immunities.

These steps are:

• There are no metrics, critical numbers to measure progress against.

• Written reference to a 90-day trial period

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• The employee cannot bring a personal grievance or other legal proceedings against the dismissal.

• That during the trial period the employee can be dismissed

“

A probationary period also means the employee is entitled to feedback regarding his or her performance and if the employer breaches any contractual duties to the extent it’s reasonably foreseeable the employee could resign, then the employer could face a constructive dismissal claim

”

The Employment Relations Authority has since consistently applied the Chief Judge’s decision.

Probationary periods A probationary period should not be confused with a 90-day trial period.

A probationary period is a period of employment whereby an employee is subject to a trial of sorts but not under the provisions of ss.67A and 67B of the Act. This means the employer is not immune to a personal grievance of unjustified dismissal.

A probationary period also means the employee is entitled to feedback regarding his or her performance and if the employer breaches any contractual duties to the extent it’s reasonably foreseeable the employee could resign, then the employer could face a constructive dismissal claim.

If an employer is unhappy with the performance of an employee on probation, then the employer cannot terminate the employment without following a fair procedure or justification as defined in the Act. Although the period of probation is not limited to 90 days, the employer must act fairly, reasonably and in good faith.

Trial periods vs. probationary periods Sometimes an employee is simply not the right fit. Other times, the employee’s performance is not reflective of what their CV might indicate. Therefore, when asked, I always advise employers to consider a statutory 90-day trial period rather than a probationary period, or outright immediate permanent employment.

Viewpoints | Events/Clean NZ

CleanNZ – New Zealand’s only dedicated cleaning and hygiene event The cleaning equipment, supplies and property support services exhibition To be held at Ellerslie Event Centre, Auckland, on May 29-30, CleanNZ is much more than simply educational sessions and exhibition.

It is a meeting place for the leaning and hygiene industry – suppliers and distributors, building service contractors, carpet and restoration technicians, and in-house cleaning and hygiene practitioners.

Building Services Contractors of New Zealand (BSCNZ) president, Patrick Lee-Lo is extending a warm welcome to all those involved in the industry.

“On behalf of the BSCNZ and CleanNZ 2014 it is my privilege to extend a warm invitation to all BSC Members, suppliers and all industry stakeholders who attend and support this important industry event.

“As usual the hard work and effort that goes into planning and organising is aimed at making this even more successful than our last; CleanNZ. “The BSC is planning that the CleanNZ 2014 member events in particular, will not only be enjoyable and educational, but bring value and meaning to all those who attend.

As part of BSCNZ’s Project Revitalisation, we are pleased to launch our very own industry awards Clean Sweep Awards.

“The Clean Sweep Awards recognise achievement for businesses of all sizes across the building service industry, including the areas of education, manufacturing, commercial offices, public sector buildings, healthcare, retail and leisure. There are also individual awards for innovation, business excellence and high-achieving new comers to the industry.

“So I encourage you to plan now to attend and I look forward to seeing you there.”

The two day educational programme hosts a line-up of industry executives and experts covering a range of areas, including business marketing, infection control, cleaning standards, training, carpet cleaning techniques and more.

Thursday, May 29 8.30am - 10.30am: 15 Secrets to creating killer website and online presence This practical two hour information packed workshop, led by marketing consultant Simon Cope, identifies the core secrets that are crucial in the process of establishing a successful online presence and gives step by step details on how to build and market your website to guarantee it achieves its objectives.

11.00am - 12.00pm: Delivering real bottom line benefits through innovative solutions David Johnson, International Business Development BSC sector (Diversey) talks about the single biggest cost in the BSC industry - labour. Innovative solutions are being introduced to the market that let the BSC providers significantly reduce their labour requirements.

12.00pm - 1.00pm: Taking the fear out of employing people Employing people can be scary. So Samantha Gaad, HR expert for the HR Shop speaks about understanding your legal obligations, including how to use the trial period will provide you with the confidence you need.

1.00pm - 2.00pm: Achieving optimum cleaning standards – a pathway to excellence

29 – 30 May 2014 Ellerslie Event Centre Looking for cleaning solutions for your business, factory, or aged care facility?

Visit CleanNZ for all the answers

Judy Forrest, Managing Director of Bug Control – Infection Control & Prevention, will deliver a presentation about how to identify common problems observed in cleaning services during environmental audits of the cleaning service sector in a variety of settings, conducted during the last 10 years.

2.00pm - 3.00pm: Skills training in the cleaning industry Penny Rogers, Account Leader, Penny Barrett, Business Development consultant and Andrew Saunders, Client Engagement Manager, all from Career Force, will lead this interactive seminar and take you through new, efficient integrated training and assessment packages, supporting literacy needs in the industry, funding available to support training and assessment.

Friday, May 30 10.00am - 12.00pm: Infection prevention in cleaning services workshop Judy Forrest, Managing Director of Bug Control – Infection Control & Prevention leads this workshop. With the increase in outbreaks of gastroenteritis, influenza, measles, whooping cough and a myriad of multi resistant organisms, cleaning personnel are at increased risk of catching and spreading infection. It is important that you understand your responsibilities for workplace health and safety to protect your staff and clients.

12.15pm - 1.15pm: Maximise tenant retention and satisfaction Your organisation understands and values the importance of excellence and image.

To stay at the top, continuous improvement is necessary. Regional Platform Leader, Kimberly-Clark will show you how to achieve that simply and effectively in your business.

1.30pm - 2.30pm: Technical advice on cleaning new generation carpet fibres and avoiding some old problems Tim Warner, Relationship Manager of Cleaning Systems, leads this session, which will offer some technical advice on these carpet fibres and how best to clean them including the chemistry and methodology for the following Sonora, flotex, the latest in carpet tiles, and dealing with wick-back (resoiling) in polypropylene carpet.

Industry seminars topics and speakers include:

15 Secrets to creating killer website and online presence Simon Cope, Marketing Consultant

Taking the fear out of employing people Samantha Gaad, NR Expert (HR Shop)

REGISTER NOW www.cleannzexpo.co.nz or phone 0800 451 590

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Register now at www.cleannzexpo.co.nz or phone 0800 451 590 www.aucklandtoday.net.nz May/June 2014 9

Viewpoints | Online

Beauty vs. usability . Finding the balance in website design

Why must you pay attention to google?

Christopher Reid is the managing director of branding, design, advertising and promotion agency, Stimulus Design.

Visit www.stimulusdesigns.co.nz

“One Mississippi, two Mississippi,” that’s how long your webpage has to make a good first impression!

It’s also how long it takes before users navigate away if that first impression misses the mark.

So how can you make sure you capture your audience’s attention within those crucial two seconds?

It’s all about achieving the balance between beauty and usability, you don’t have to sacrifice one for the other.

How to make your website visually engaging?

A far cry from the text-based web pages of the 1990s, websites now rely heavily on graphics. However, there is still a subtle balance to be achieved between the use of text and graphics.

The use of eye-tracking technology has provided fantastic insights into our eye movements; that is, where we look and for how long. And the research indicates our eyes are still drawn to text.

However, graphics should be used first to attract the user, and to support the text on the page.

Make sure your photos do you justice Be aware that sometimes amateur photos can bring the overall look of your site down. Professional photos will convey the right message to your audience – that your business is well-established, trustworthy and reputable.

Make it an enjoyable read Your choice of font, its size, alignment, colour and spacing, all contribute to the readability of your text. Cramped text is off-putting and poorly aligned text can look messy.

Some colours can be hard to read, whereas the use of contrasting colours can help to reduce eyestrain and focus attention.

Good typography also creates a visual hierarchy to guide your audience to important content by using larger fonts for headings and opening paragraphs, content dividers and effective combinations of imagery and text.

Stay true to your brand Your brand’s image, look and feel should always be consistent. Your customers like to feel they are in a familiar place. Reduce confusion by connecting the colours and fonts on your website to those used in your logo and other brand elements.

How to ensure your website is user-friendly Don’t get too fancy With so much technology available, and most of it pretty affordable, it’s tempting to add all the bangs and whistles to your website.

However, too many flashing images, animations, pop-ups and automatically playing multimedia are all listed as things people hate the most about web browsing.

Keep the navigation simple yet varied Your website does not stand alone; it’s part of the World Wide Web and as such it’s worth adopting certain conventions – including, familiar navigation. Website users are used to navigating business websites in a particular way. Stray too far from the conventions and you may drive your customers away.

Your navigation design should also offer a variety of ways to get to the same place.

The idea is to provide an easy and intuitive experience for people to search for information.

Don’t be afraid of space Think about where you place content on your page and use adequate space between sections. This will allow the design to ‘breathe,’ which is important for both the aesthetics and usability of your website.

Eye-tracking studies indicate that the top-left corner of a webpage gets visual attention first. Following this, our eyes follow an F-shape – scanning the page from left to right, then in a downwards direction. This is repeated, and then we scroll to the bottom.

Using this knowledge, place important information where users are most likely to absorb it.

There’s no reason why websites can’t be beautiful and usable. Is yours?

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10 May/June 2014 www.aucklandtoday.net.nz

Brendan Sullivan is the managing director at Conversion Foundry. www.conversionfoundry.com

Like it or not – we are beholden to Google. Survey after survey across the world shows us that using a search engine is the most popular online activity, and more than 80 percent of us use Google as our first point of call.

If you want to be found online, you need to take notice of how this supergiant works.

The BBC tells us that Google handles more than 100 billion searches per month and sorts through 60 trillion online pages to find your answers in less than half a second. Simply put, if you don’t follow their rules (which are ever-changing) then you just won’t get found.

Google has recently changed how it ranks websites in its results because it wanted to: • Give better quality results to users • Lower websites with false or invaluable content down its results • Give Google users a better experience by providing the best, most useful results possible (whether that be web pages, images, videos or news).

These changes were mostly rolled out in three major algorithm updates (algorithm being the set of rules that determines a site’s position in search results): The major updates were: • Google Panda (released 2011, aimed to lower the rank of low quality sites) • Google Penguin (2012, aimed to lower the rank of sites that violate Google’s Webmaster Guidelines, particularly those with unnatural links) • Google Hummingbird (2013, aimed to make Google more ‘semantic’ (meaningful) by providing more direct answers to people’s queries, regardless of how they search.

Google’s most recent update, Hummingbird, was actually a total replacement of its previous algorithm. It has forced online marketers and website owners to change direction, because old

SEO tactics just don’t work anymore – in fact, they can seriously damage your site’s ranking in search results and drastically reduce your traffic.

Your site needs to be useful and customer friendly to rank well.

The more useful your website is, the better you’ll be able to retain and convert visitors onsite.

Google not only knows when a user types a keyword, goes to your webpage, but then immediately returns to search results - it learns these patterns and ranks your site accordingly.

So think about the following to make your site more useful: • Does your website display and function properly on all devices including tablets and phones (not just desktop computers)?

Google actually recommends responsive website design for this • Does your site have robust content?

Regularly updated, useful web pages targeted to your audience help your search ranking as well as visitors. This has a twofold affect by helping users onsite, but also creating content that people share on social platforms, which sends positive signals to Google.

Make sure your site adheres to the rules and best practices The easier your site is for real people to use, and the easier it is for search engines to find all your pages, the better your chance of ranking well.

Don’t rely on ranking reports Google has now encrypted all searches so no keyword data gets passed on to third party tools (e.g. Google Analytics).

Keyword rankings are subjective depending on where you’re running them from geographically, your search history, preferences and more. It’s rare for people to get the exact same search results.

Instead, focus on landing page performance and conversions instead – this tells you if you’re getting the right quality traffic to your site in the first place.

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Viewpoints | Politics/Events Diary

It's time for power price transparency

EVENTS DIARY

What’s happening on the business and entertainment front Monday, May 12 and May 26

David Shearer is the Labour Party spokesman for energy and foreign affairs.

We all need to know where our money’s going, and even more so when we’re running a business.

It’s one thing to have rising power prices: some people have reported to me that their bills are going up 21 percent this year, and that’s rough news to receive just prior to winter.

The bills should also be standardised so we can see price changes from one billing period to the next, and they’ll be standardised across companies too – so we can compare, say, a Mercury bill with a Contact bill.

These new, transparent bills will also tell us how much of the energy we’ve used came from renewable sources.

But it’s downright frustrating when you can’t get a straight answer about why the increases are necessary and where they’re coming from.

Doug Heffernan, CEO of Mighty River Power, said at select committee recently that he too is sick of the confusion about who is responsible for rising power prices.

Transpower, the monopoly government agency that controls our grid, has racked up its prices to the local lines companies that supply customers their power. This despite making a 117 percent record profit increase over the last six months and paying sizeable dividends to the government.

He said, “I am heartily sick of it, I’m absolutely up to the gills in it – which is why I’m saying, separate the bloody bills.

I can’t cause that to happen – only policy can do that. Separate the bills and be done with it, quickly.”

On top of that, each component of our power industry is blaming the others for the rises to customers, saying ‘hey, it’s not our fault’ while many quietly pocket a proportion of the increases.

In short, Kiwis are being stung by a system that allows power companies to hide increased prices and profits. It’s a cynical blame game that Energy Minister Simon Bridges is happy to defend.

That’s why I’ve drafted a Private Members’ Bill to provide clarity around electricity prices.

So whether balancing a household budget or running a business, customers should finally be able to get accurate information.

Heffernan wants bills to be split in two, with consumers getting one invoice for the energy charges and another for the lines charges.

I agree with the sentiment – we both want greater clarity – but I don’t think getting two separate bills is necessarily the answer.

Instead, we just need proper transparency in our one bill.

That way, we can all keep abreast of what’s happening with our household and business budgets, we’ll know where any increases are coming from and we can hold our power companies and lines companies accountable.

GST Workshop This hands-on interactive workshop will benefit small to medium sized business owners and sole traders. The half day course covers how to complete a mock cashbook and GST return, record keeping, GST filing, basic adjustments and online services. It is recommended you attend the Introduction to Business tax seminar first.

To register, visit: www.ird.govt.nz

Friday, May 16 Essential Employment Law Elephant Training and HR brings you a one day Essential Employment Law workshop, covering 13 pieces of legislation including The Employment Relations Act, Employment Act, Privacy Act and Holidays Act. This course is recommended for people working in HR or managers who have to deal with legislation.

The course is taught using real life examples and techniques to help easily transition your knowledge into the workforce.

To register, visit: www.elephanttraining.co.nz

Tuesday, May 20 - 21 Grow your Financial Skills This two day course will give you the knowledge to understand your businesses financial statements and gain useful insight and meaning from them. You will learn how to read basic financial reporting, learn valuable lessons about your business from your financial statements and develop better budgeting and cash flow management. Your learning will be tailored to your needs so you can develop skills to drive profitable growth.

To register, visit: www.theicehouse.co.nz

Wednesday, May 28 Women Directors: Introduction to Corporate Governance This one day seminar is specifically for women who are currently a director or are seeking a directorship. Presenter Janine Smith will provide an introduction and

I want to see transparent billing, with all the various cost unbundled, so we can all see where our money is going.

That way, when prices rise, we’ll be able to see why and who’s responsible.

essential guidance to corporate governance.

Participants will gain a deeper knowledge of the functioning of governing boards.

The course will cover governance, board structure, effective board practice, legal aspects risk.

To register, visit: www.aucklandchamber.co.nz

Wednesday, June 4 or 5 Undressing Governance: The Benefits of a Wise Business Advisor The founder of the Icehouse and former CEO of Heinz/Watties will impart his tips on how to find the right advisor for your business.

A fresh set of eyes from a business advisor can offer massive; including moving your business forward, increasing your customer base and profits. In the free seminar you will learn how to identify the capabilities you and your business require and more.

To register, visit: www.theicehouse.co.nz

Thursday, June 5 Managing and Motivating your Team Especially designed for new team leaders and managers, this course will give you the skills to get your team working more smoothly and efficiently. The one day course will cover motivation techniques, communication skills, effective delegation, conflict management and understanding work behaviour.

To register, visit: events.nzica.com

Monday, June 9 Essential Sales Skills The majority of businesses rely on sales to survive, but how competent are your selling techniques? If you want the tools to sell your products or services effectively, this course will give you the strategies you need. Using a proven sales method you will learn how to build rapport, how to understand the needs of your customer and how to offer a solution and make the sale. This one day course is aimed at those new to sales roles in a wide range of industries.

To register, visit: www.aucklandchamber.co.nz

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www.aucklandtoday.net.nz May/June 2014 11

News | Management

Handling the workplace bully Sarah Townsend, an employment law specialist with Duncan Cotterill, says workplace bullying can come at an enormous cost to a business.

“Morale and productivity are often significantly affected, not to mention adverse effects on employees’ health and the potential for expensive legal claims.

“But what constitutes bullying is not always easy to identify. Case law has shown that the line between what constitutes bullying on the one hand, or blunt management on the other, is far from clear.”

Sarah Townsend

She welcomes the new WorkSafe NZ guidelines that define workplace bullying as repeated and unreasonable behaviour directed towards a worker or group of workers that creates a risk to health and safety.

Bullying in the workplace is under the microscope with WorkSafe NZ recently issuing guidelines on how to prevent and respond to workplace bullying.

“There is now more certainty around preventing and responding to bullying in the workplace. While the guidelines do not have the force of law, employers will still be expected to comply with them where issues of bullying have been raised,” Townsend says.

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“A failure to comply with the guidelines will significantly undermine any argument that the employer has acted as a fair and reasonable employer. Accordingly, all complaints of bullying should be taken seriously and promptly and fairly investigated.”

The importance of employers effectively addressing workplace bullying issues was recently highlighted by the Employment Relations Authority in the case of Hirini v Bay of Plenty District Health Board [2013].

In that case, an employee of a District Health Board brought complaints of bullying to the attention of management after a series of what were supposed to be constructive “group case reviews” left the employee feeling belittled, threatened and criticised by his colleagues.

“

Morale and productivity are often significantly affected, not to mention adverse effects on employees’ health and the potential for expensive legal claims.

”

It was alleged that this demonstrated a outlined in the DHB’s policy manuals. This pattern of bullying behaviour that was present failure to conduct a thorough investigation throughout the workplace. saw the authority find that the employee had been constructively dismissed. The employee While acknowledging the complaints, was awarded three months’ wages and management failed to look any further into the issue despite a process for doing so being $7,000 compensation for hurt and humiliation.

News | Management

Grand plans

Best and worst customer service industries revealed

Kevin Vincent is a director of business improvement consultants Vincent and Nugent Limited. Visit www.vincentnugent.co.nz

A business plan will greatly enhance your business’ chance of success but before you write it, you need to plan it. A good business plan is in effect the development, evaluation and implementation of carefully considered business strategies.

Remember, the purpose of your plan is not to impress the reader with the depth and extent of your knowledge, but to focus on the key elements of the plan and make your case as succinct and as straight forward as possible. A 10 to 15 page plan is almost always better than a 50 or 100 page epistle.

Good business plans will deliver: • Satisfaction to shareholders • Meeting of expectations of customers (and distribution channels) • Systems that operate smoothly and efficiently • Employees with unified commitment who are passionate, highly skilled and motivated • Economic surplus and robust advantages.

My suggestions for building your plan to meet the mental “check list” points are as follows: 1. Begin with a blank sheet of A3 paper and as a first step start with clarifying the vision.

Where is it that you desire to be? What is your end goal? What is your considered “arrival point”?

2. Next, focus on the building blocks of the plan. I like to use Kaplan and Norton’s Balanced Scored Card as my template.

Draw four boxes: Learning and growth - to achieve our vision, how will we sustain our ability to change? Internal processes - to satisfy our shareholders and customers, what business processes must we excel at?

Customer - to achieve our vision, how should we appear to our customers? Financial - to succeed financially, how should we appear to our shareholders?

Draw a S.W.O.T matrix in one corner of your sheet (strengths and weaknesses, opportunities and threats). Write down how you can leverage off your strengths, how you can minimise or eliminate your weaknesses, how can you exploit opportunities and mitigate threats.

News | The front line

Here are some questions to ask yourself if you’re not sure: • Was your product developed while you were employed somewhere else?

• Are there any potential employment contracts or non-compete conflicts?

Customer service satisfaction in New Zealand has doubled from 2012.

The results of the fifth annual KiwiHost Perceptions of Customer Service Survey of more than 1,250 New Zealanders, carried out late last year, reveals the private sector appears to be heeding the call for better customer service.

• Is there clear ownership of your product or service?

The survey covers customer service across 16 different industries, from automotive repairers, hotels/motels, banks and accounts/legal to supermarkets, medical centres, local councils, Government agencies and Internet service providers.

4. Assessment of risks. Risks are different than weaknesses in that they deal with the future and are normally outside the realm of your business. What market forces could prevent your plan from being successful in the future?

Companies are rated by customers according to a ‘Happiness Rating’, which applies to the number of satisfied responses minus the number of unsatisfied responses, represented as a percentage of the total number of responses for each company.

• Is there any possible patent infringement?

• Are there any disgruntled former employee(s) who could sue your company?

I use a simple matrix called P.E.S.T for this exercise. So possible risks in political, environmental, sociological or technological areas should be included and appropriate actions identified to mitigate.

Finally, having collated and considered the data collected it is time to put it in writing.

This document serves to describe your business’s future, what you plan to do, how you will do it and when.

A good plan usually incorporates the following components:

A Happiness Rating of 100 would indicate that all responses from the company were positive, while a negative Happiness Rating means that responses suggest that the company has more unsatisfied customers than satisfied ones. The survey has a margin of error of 3.6 percent.

KiwiHost managing director, Jared Brixton says half of the industry sectors surveyed came out with a Happiness Rating of 50 or more, which is double that of 2012 when only four sectors achieved a similar result.

Within the overall outline of the business plan, the executive summary will follow the title page. The summary should tell the reader what you want.

“At the other end of the scale, no sectors scored a negative rating, which is a tremendous improvement over the previous year. Unfortunately Government agencies, while making a big improvement from last year, just scrape home with a Happiness Rating of three.

Business description. Describe the business, its product and/or service and the markets it will serve. It should state what will be sold, to whom and why the business will hold a competitive advantage.

“It appears we have hit a critical point where the general level of service has improved to a level at which most organisations are providing somewhat satisfactory service.

Financial features. Highlight the important financial points of the business including sales, profits, cashflows and return on investment.

The perception of satisfactory customer service levels increased by 16 percent, jumping up to 64 percent, compared to 48 percent in 2012 and 54 percent in 2010.

Financial requirements. Clearly states the capital needed to expand. It should detail how the capital will be used, and the equity, if any, that will be provided for funding. If the loan for initial capital will be based on security instead of equity, you should also specify the source of collateral.

However, the increase in satisfaction is not necessarily reflected in what customers believe, with only 32 percent of customers saying that customer service is getting better. But this is also a marked improvement on 24 percent from the previous year.

Executive summary

Match strengths with opportunities and convert weaknesses into strengths.

Current business position. This will provide relevant information about the company, its legal form of operation, when it was formed, the principal owners and key personnel.

3. Legal issues. Investors today are very conscious of potential legal problems that may be lurking around the corner. If they like your plan they will conduct their own due diligence but the time to address any potential legal problems is during the plan review.

Key success factors. Detail any developments within the company that are essential to the success of the business. Milestones including items like patents, prototypes, location of a facility, contracts that need to be in place or results from any test marketing that has been conducted.

Social media a growing influence Social media continues to surge as a popular medium for communicating with companies, whether to express satisfaction or dissatisfaction with the level of service.

“If companies use social media to respond to both positive and negative feedback, the survey would suggest that they stand a better chance of retaining their customers.”

“

It appears we have hit a critical point where the general level of service has improved to a level at which most organisations are providing somewhat satisfactory service.

”

The bad Industries that rate the worst for customer service in New Zealand are Government agencies and local councils, and telecommunications, utilities and insurance companies.

Star performers Air New Zealand remains the star performer when it comes to performance across the customer service landscape with a Happiness Rating of higher than 80, compared to other international airlines.

ASB leads the banking industry with a Happiness Rating in the mid-50s, while 2 Degrees heads the telecommunications industry with a Happiness Rating in the mid-40s.

Those surveyed gave the retail hospitality industry (cafes, bars and restaurants) a combined Happiness Rating of nearly 70.

“Respondents have a more favourable perception of the level of customer service provided by banks overall, but the retail hospitality industry and supermarkets are right up there with them – the retail hospitality industry and hotels/motels had the least number of negative responses.

“Telecommunications and Internet Service Providers have clearly got the message and improved the most from last year, going up by 34 Happiness Rating points. On the other hand, Government agencies are still barely making a positive impact.

“It may be easy to say that nobody ever feels favourably disposed towards Government agencies, but the same can be said of local councils, yet local councils – while being the other cellar dweller – still significantly outperform government.”

Reasons influencing perceptions of customer service The KiwiHost Perceptions of Customer Service Survey revealed that New Zealand customers have three basic expectations of an organisation: • Listen to me and understand my needs.

• Demonstrate a willingness to help.

• Respond to me in a timely manner. www.aucklandtoday.net.nz May/June 2014 13

News | Tactics

On show

how to make the most out of expos

By Laura Hall

Even in the massive online communication world we live in today people still prefer to buy direct from people.

Human contact gives the customer trust in the business and trust they will receive a quality product, it also helps to build loyal customers who will become valuable repeat customers.

Exhibitions offer a unique opportunity to meet potential customers face to face, build a rapport and seal the deal.

However, putting your business on show at exhibitions can be a big expense for small to medium sized businesses. So maximising the opportunity to create leads, grow customer base and make sales is vital in order to make a return on the money and time invested into the event.

Amanda Magnus is exhibition director of Exhibitions and Events New Zealand. In 1990 she started her career working on international hospitality trade shows in London. In 1998 she transferred to Sydney to manage Gift Trade Shows and in 2004 moved to Auckland to join the Home Show Team where she now manages Exhibitions and Events New Zealand for their Australian owners.

Preparation Preparation is vital for success, giving you better value for money. Get the word out there your business will be at the exhibition and set yourself clear objectives so you can measure you achievement and success of the event.

The show organiser will undoubtedly do a large amount of pre-show advertising, but don’t rely on this alone to draw customers.

Remember to value the worth of your existing customers by “making sure you let them know you will be at the show and the stand number you are on, pop it on your email signature, websites, newsletters, radio or print advertising pre show,” Amanda says.

She recommends whether you are a seasoned exhibitor or new to the game you should always set yourself clear, measurable objectives.

“Know exactly why you are exhibiting and what you wish to achieve, set yourself a goal of making 100 leads or 50 sales and then try to exceed it. Partaking in an exhibition is the only clearly measurable marketing activity a company can undertake.”

Smaller stands have just a few seconds to catch the attention of the passing visitors so make it count. Amanda says the key to drawing foot traffic to your stand is by “keeping your message clear and concise” and clearly displaying what it is you do.

“Don’t overcrowd your stand with too much signage and make sure the signage you do use is sharp and clean looking with minimal words for big impact.

“Visitors won’t waste their time reading lengthy signs, they just move on. Reserve your more in-depth information for broachers to hand out to those who are interested.

“The better stands I have seen are always open without any form of barrier to the visitor; they are not blocked in with walls or steps to gain access. They don’t have sales people looking ready to pounce but rather bright, colourful, open space, clearly showing what it is they do.”

Show time Thousands of potential customers will walk past your stand, so it’s important from the moment the venues doors open till they close you are on your game.

If you have any questions just ask the organisers and take advantage of their knowledge she says. “That’s part of our role Amanda says having the wrong staff on the - we want to ensure success stories and have stand is the biggest mistake exhibitors make. repeat customers just like any other business.”

“The single most important asset a company First impressions has for exhibition success is putting the right people on the front line - the staff who are The design of your stand plays a big role in Amanda shares her wisdom of more than 20 visitor’s first impressions of your company and most knowledgeable about their products or years working in the exhibition industry on your products or services. It dictates if people services, who are engaged and understand how to prepare for an expo, design a stand the objectives and really want to see return will even visit your stand let alone want to and make the most of the plot you’ve paid for. buy something. on the investment.

“Competitions and giveaways are a great way of attracting additional foot traffic to your stand and entering into a competition also enables you to gather data. It needs to be relevant and targeted - if not the danger is you get thousands of entries and not necessarily any leads,” she says.

It is important to follow up with the leads you make shortly after the expo to make the sale.

She says you may be too busy to speak to everyone who passes your stand, so have plenty of brochures on hand for people to take away. Brochures are vital for companies selling large or expensive products or services.

Customers who are on the hunt for an expensive item often want time to think about their purchase, compare it against the competition and weigh up their options.

A good hand out will help them with this process and get them coming back.

Fact The Kolkata International Book Fair, in Kolkata India, is one of the largest expos in the world with more than 2,000,000 visiting the annual event.

Checklist: Find out where the power outlet is well in advance and purchase extensions cords if needed Bring more pens, business cards and brochures than you anticipate you’ll need; you don’t want to run out of these Have enough staff to work shifts which means ideally three people; two at the booth and one working the floor, this also allows for breaks which are needed.

Customer experience key to driving business growth A new Colmar Brunton survey shows how Kiwis respond to good and bad customer experiences and reveals why delivering great customer experiences is the key to business growth.

Colmar Brunton CEO, Jacqueline Ireland says New Zealand businesses must focus on the customer experiences they deliver because of how customers react to their experiences – good and bad – and the influence that has on business growth.

14 May/June 2014 www.aucklandtoday.net.nz

“Our survey shows that most Kiwis take action as a direct result of customer experiences.

The first response is to tell others about their experience and then they look at changing their behaviour,” she says.

the phone (41 percent) or post on Facebook (20 percent) to tell others. By comparison, only 25 percent of those who shared good experiences used the phone and 13 percent posted on Facebook.

Poor customer service was the biggest turn off (43 percent) with long waiting times (16 percent) and poor communication or lack of follow up (14 percent) also contributing to bad experiences.

The survey asked 1,000 New Zealanders about their good and bad customer experiences.

Of those surveyed who had a particularly good experience, 51 percent chose to make that company their first choice provider while 28 percent became less interested in the competition.

Ireland says the survey underlines the critical role the customer experience plays in business and their ‘Grow’ seminar has been developed to deliver deeper insights into the customer experience.

On the other hand 35 percent of those who had a very negative experience started looking for an alternative provider and a further 30 percent became more interested in hearing from competitors.

“We are a passionate advocate for the voice of the customer to drive business growth and success,” she says.

Results showed that more people (70 percent) told others about their good experiences than shared their bad experiences (58 percent).

But it is those with a bad experience to report who tell more people about them.

Fortyone percent of those surveyed told 11 or more people about their bad experiences compared to only 15 percent who told at least 11 people about their positive experiences.

Survey respondents almost all shared their good and bad customer experiences with others in person, but those who are subject to bad experiences are most likely to pick up

Great service (for 37 percent of those surveyed) and helpfulness (21 percent) were highlighted as the overwhelming reasons behind a good customer experience, ahead of price (18 percent).

“We want to share our insights on how to identify the types of experiences customers want, creating ideal customer experiences, empowering staff to deliver them, measuring their effectiveness and using the information to drive business success.”

News | Business Tip

Management - are you up to it?

By Stephen Lynch

We see lots of managment articles about how important it is to empower employees.

We are encouraged to give people clear directions and the necessary authority to get the job done, and then take a step back to let them get it on with it without micromanaging them.

This is all excellent advice and many companies are experimenting with different ways of managing people. Some are even trying to not have any managers at all.

I think we can all agree that no one likes to be micromanaged, but could the pendulum be swinging too far? Someone still needs to make sure things are getting done.

The biggest problem business owners report to me (by far) is that they are frustrated with the lack of accountability in their organisations. In other words, things are still not getting done on time, or to the level required.

In the book “It’s Okay to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need” the author claims that “under-management” is now the problem. Leaders have forgotten how to manage.

Here’s some of the key lessons from the book with a few of my own thrown in for good measure: Set clear expectations Structure is not a dirty word. People crave structure. People need to see how their own goals and tasks relate to the overall company strategy. They also need to know how their performance will be measured. Software management platforms help you to provide this structure and ensure that everyone knows what is expected of them.

Make decisions Your team needs to see that you have a firm handle on the issues and can make good and timely decisions. Making decisions is what you are paid to do. Choose and prioritise the

key projects that address the issues your team faces, and assign tasks accordingly.

Make performance visible Every employee should know how they are performing and whether or not they are doing a good job. Everyone should be able to see who is performing well and who is struggling. It’s called “radical transparency,” and is one of the keys to creating a high performance culture.

Praise, praise, praise Praise and acknowledge people who are hitting their KPI numbers and getting their tasks done. If you are not careful, your top people can feel neglected and resentful if they are working hard for no recognition. Let people know when they are going a good job, each and every week.

Make the tough calls Have the courage to pull the plug on projects that are not delivering the expected results.

Have the courage to confront people who are not pulling their weight. Yes we all want to be liked, but weak managers are not respected.

Weak managers let small problems grow into big problems, when they should have been dealt with earlier. Weak managers let people off the hook, instead of holding them accountable for performance.

Things don’t fix themselves Those people who aren’t making the grade need your support, mentoring and training, and be given every chance to succeed.

However, if you have honestly fulfilled your side of the bargain and the person still cannot perform to the desired standard within a mutually agreed timeframe, then you either need to find them a new role where they can perform, or you need to let them go. Don’t procrastinate on this.

Take responsibility As a manager, it is your responsibility to proactively support and coach your team to keep projects and tasks moving forward each and every week, and to make sure everyone is hitting their KPI numbers.

As a manager you only succeed when your team succeeds. You praise the team when the team succeeds. But you alone take responsibility when the team fails.

Yes, being a manager is a tough job. Someone needs to do it. Are you up to it?

Stephen Lynch is the chief operating officer of Global Operations at RESULTS.com.

Information kindly provided by RESULTS.com: www.results.com

www.aucklandtoday.net.nz May/June 2014 15

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News | Business Tip

Desktop accountability Business is difficult. Four out of five businesses in New Zealand will last at least one year, but if your business is 10 years old, then you are doing well - only 27 percent of our businesses make it this far.

There are many contributing factors to business success, but for any SME, accountability is a key factor. Planning and working on the business rather than in the business; we all know the theory, but putting it to practice is quite another thing.

Business coach Dave Sewell saw the frustrations first hand. So being an entrepreneur himself, he created a smart bit of software to help combat the problem – What’s My One Thing was recently released and businesses across Australasia are taking advantage of this simple, but effective accountability tool.

Built to remove the mental blocks from business growth, the subscription, web-based tool helps you select just one thing each week you are going to do to support the vision and goals of your business. “Would doing one thing on your business, 48 times during the year make a difference to your business? Of course it would,” Sewell says.

Accountability and clarity – these are the two words Roger Morgan, managing director of Readylawn uses to describe What’s My One Thing. As a client of Sewell’s, he was trialing

18 May/June 2014 www.aucklandtoday.net.nz

the software before its release. It is now an essential and fixed part of his business.

“It keeps me honest and focused on the non day-to-day stuff. By loading my goals in to it, both the short term and long term, it helps me stay focused on the bigger picture and on where the business is heading.”

In addition to your desktop programme with its simple to navigate and use dashboard, it is complimented by a proven Android and iPhone app that allows users to tick off the one thing as they complete it each week.

As a business coach, Sewell was looking for a way to use technology to help business owners who were repeatedly failing to knock off their “to do” lists. “We all set goals, and have one thing that would make a difference to our business if we got round to it.”

In addition to your business goals, you can load in your strategic growth ambitions, your economic drivers and critical numbers, brand promise, core values and critical action points (CAPS) for the year – then it all sits the on the dashboard, helping you (at a glance) stay focused on where you are going.

Gamification is another interesting feature, allowing those who want a more fun and interactive experience to play a bit more with the programme.

Once subscribed a library of optional, simple and short video tutorials help you maximise the potential of the program. Subscription to What’s my one thing, for a single user is $27 per month or $57 for a team, allowing businesses to work collectively towards meeting KPIs and goals.

While already a valuable tool for strategy and planning, Sewell, with the help of newly

acquired shareholders, is still developing the programme, looking to add a ‘Our Market’ tool which will help users identify their growth clients and tips on how to effectively communicate with them. www.whatsmyonething.com The What’s My One Thing dashboard is simple and easy to use, providing busy business owners with a snapshot of the one thing they can do in the week to work on the business rather than in it.

Mechanical Support Systems - critical support systems

Mechanical Support Systems (MSS) design, supply and install a vital range of support systems for critical infrastructure on commercial/industrial projects and large residential homes.

The cable management specialists ensure they custom fit your cable containment needs with complete accuracy and acute professionalism.

Case study: Giant Bikes Auckland CBD Not only was MSS contracted to assist with the supply and installation of low voltage power and communication trays for a practical use, the product was also used as an architectural feature in Giant’s high end retail store in Auckland’s CBD. Hayden Froggatt explains how the product can be a versatile necessity.

“It’s not a romantic product by any means, but it is a necessity worldwide.

“If used tactically it can become a real feature, like the Giant bikes project.

The exposed trays and supporting fixtures were key elements contributing toward the wow factor in the finished project which has created a really memorable space.

The recognisable steel and aluminium tracks will be a familiar sight to most of us, but there is more than meets the eye to this widely used product. The large and varied product range - which is excellently exhibited via video on the company website www.mechanicalsupport.co.nz – is a vital component of commercial buildings.

“Being exposed, we had to ensure consistency and symmetry to keep the aesthetics of the highest quality. We’re glad to report that Giant bikes were thrilled with the end result.”

The installation of a cable tray ensures that cables are safely contained and helps improve the aesthetics of a building.

Case study: Tepid Pools

MSS products

MSS services

• • • • • • •

• • • • •

MSS was enlisted to design, engineer and install the main and secondary power switchboards’ seismic restraints (an increasingly vital component of the company workload).

Cable Tray Cable Ladder Cable Basket Cable Trunking Cable Ducting Pipe Supports Engineered Steel Channel.

Supply Estimates Design Drawing Engineering Installation.

The Tepid Baths complex is a listed heritage project with a high element of intricacy required to carry out work in the base of the building.

The project was a challenging one. The task was to provide restraints for varied contractors including plumbers, electricians and mechanical engineers, within an allotted time frame on a 100 year old building.

MSS successfully completed the project on schedule to their characteristically high standards and to the standard of the required engineering codes.

Streamlining projects The name - Mechanical Support Systems - is a direct reference to product.

Mechanical and electrical engineers will be all too familiar with the process of installing cable trays, cable ladders and assembling trapezes.

It is these engineers that MSS look to assist with their design, supply and install service, alleviating any unnecessary workload to allow the qualified trades people to be directly working within their skill-set.

MSS was founded by Hayden Froggatt in 2005 and coupled with business partner, John Almond the pair have more than 20 years of experience in the infrastructure support industry. After amassing experience in supplying, estimating, designing, engineering and installation of cable trays and other such channel systems.

The electrical contractors and mechanical contractors are the main beneficiaries of MSS services and as Froggatt points out, it can be extremely cost effective to engage MSS. “We are basically on hand to install the products that we supply. We’re experienced and efficient at getting the job done which can free up an electrical or mechanical contractor to carry out more skilled work which is vital if a project is preparing for handover. This significantly drives down project costs and drives forward the project momentum.”

The company mission statement states two poignant points: firstly to provide the best products and services for the industry and secondly, to fully understand the distinctive needs of said industry. By addressing these two points, MSS has managed to become a fountain of knowledge on the niche discipline.

“A project pushing for handover doesn’t need electricians fiddling with our systems; they would be far better focusing their skills on technical jobs that require their expertise. We are efficient and practised at installing these systems which saves time and money, streamlining the project.”

Cables and wires are ever present in the building industry but the team at MSS have the products, the people and the know-how to seamlessly contain them in an effective and often aesthetically pleasing manner.

Unit 1, 15 Ra Ora Cresent Highbrook East Tamaki Auckland T (09) 279 8292 E alison@mechanicalsupport.co.nz www.mechanicalsupport.co.nz

News | New Moves

Wearable technology

equipment company Carolon and is currently planning to close its negotiations on a licensing deal.

By Davina Richards

It’s first ever product, a ‘smart sock’, which is able to measure pressure in a multi-layer compression bandage system for venous leg ulcers, is market-ready and once a partner is secured FHL plan to release the product in 2014.

Considering technology’s unending encroachment into every aspect of our lives it was always just a matter of time before fabrics smartened up – and that day has arrived.

Not only is wearable technology taking on a visual lift and a snug look, tying it altogether is an Auckland-based technology company which has pioneered a smart fabric that is durable, safe, washable and comfortable.

And its point of difference? It has the innovative ability to detect and monitor vital signs in the form of electrical signals; talk about a change in the smart textile technology landscape.

Award winning chemist Simon McMaster and managing director Brent Ogilvie, co-founder and managing director of Pacific Channel Limited, founded Footfalls and Heartbeats Ltd (FHL) in 2010 to commercialise the technology and to be a hi-tech New Zealand based company which contributes to our knowledge economy.

During the last 10 years Simon has dedicated his time to conducting academic research in the fields of chemistry, nanotechnology and textile technology, as well as working closely with world leading research groups and institutions.

20 May/June 2014 www.aucklandtoday.net.nz

It took one year to develop the smart sock but it wasn’t without its challenges. The company had to combine the craft of 450 years of knitting principles and electrical properties to get something reliable and durable, and repeatable in terms of knitting and signal.

Functionality, along with the diminishment of wires or straps for support, make the sensor technology one of a kind and a highly competitive product - a product which, although with an absence of an official brand name, is welcomed with open arms from many markets.

The product was even used in a design prototype called the Revival Vest back in 2012 – a self-inflated life jacket which detects and responds to body changes for divers who black out under water. It won Victoria University industrial design graduate James McNab second equal placing in a global design competition run by the British-based James Dyson Foundation.

The start-up company has been showcasing the product in UK, USA, Australia, Hong Kong, New Zealand and Germany, and beckons worldwide interest.

FHL is looking to target global markets including, aged care, medical, protection equipment, fitness/sport and military, and there is also potential for the technology to be used to measure mechanical stress in

The company has done New Zealand proud in terms of Kiwi innovation and in 2013 was announced as a finalist for Innovation in Health and Science and won the Emerging New Zealand Innovator award at the New Zealand Innovators Awards.

satellites, aircraft wings, wind turbine blades, yacht hulls and high performance cars.

Due to its implementation of nanotechnology and textile structure, it makes it ideal for people with health conditions and opens doors for remote and continuous monitoring, which enables individuals to track their own wellness.

FHL has received research and development funding from the UK government and has already acquired significant capital to commercialise its fabric product. Last year, FHL signed a Letter of Intent with US medical

“We are delighted by the level of interest in our technology which has exciting potential in a range of sectors,” Brent says.

“Footfalls and Heartbeats is an example of the growing number of high calibre and innovative companies being established in New Zealand that we are working with.”

Simon McMaster, founding scientist of Footfalls & Heartbeats, was a panellist and speaker at the Wearable Technology Show 2014 at London’s Olympia Conference Centre and where Footfalls and Heartbeats exhibited its technology alongside other leading wearable technology. It was the biggest dedicated event for the fastest growing and most exciting sector of technology.

The modern, painfree face of dentistry Going to the dentist or orthodontist need no longer be associated with huge pain and expense, if you choose Apex Dental in Auckland.

The innovative dental practice is leading the New Zealand dental industry with its range of dental services, which include pain-free, needle-free and drill-free treatments, Fastbraces orthodontic services and Invisalign invisible braces.

Fastbraces orthodontic treatment

Invisalign is a series of clear plastic aligners that are custom made to fit and realign your dentition.

Pain free dentistry Along with its leading orthodontic options, Apex Dental offers pain free, drill-free, needle-free fillings with its Ozone technology.

Ozone kills bacteria within a matter of seconds and is cheaper and easier than the old traditional fillings.

The team at Apex Dental undertakes root canals, ceramic crowns and teeth whitening, as well as surgical tooth extractions.

Apex Dental has recently started offering Fastbraces, a fast, safe, easy and affordable orthodontic option.

They also offer a range of cosmetic procedures administered by their qualified medical professionals, including Dysport and Restylane.

Fastbraces is a patented technique that uses just one wire to straighten teeth quickly and affordably.

Crown special

Treatment can be completed in a shorter time than traditional braces, from just three months to a year, in both adults and children, offering a fast way to transform your smile. Fastbraces is a popular method in America and Europe and is a non-extraction, technology-based method.

The new FastbracesClear ceramic bracket offers the same advantages of moving teeth as the Fastbraces metal brackets, with the added benefit of an aesthetic and totally cosmetic solution.

Apex Dental is offering a special on all posterior ceramic crown inlays and onlays, which are now available at the discounted price of $950.

Ceramic crowns are ideal for patients who have had root-canal treatment, need a long-term solution for a restored tooth, or have some cosmetic issues.

A consultation will be required before crown work can proceed. The procedure could be done in one day, with preparation taking place in the morning and crown fitting in the afternoon.

Apex Dental practice manager Francesca Gibson says they are receiving lots of inquiries about Fastbraces, which offer many benefits to customers, including a shorter treatment period and cheaper price.

For more information please visit our website www.apexdental.co.nz

Meet the Apex Dental team

Invisalign: the invisible braces

Lily Mechkova - Dr Lily Mechkova has more than 20 years’ experience in dentistry and cosmetic dentistry.

For customers wanting to correct their teeth without any visible sign of braces, Apex Dental offers the leading edge Invisalign option.

Invisalign is a state of the art orthodontic treatment that’s comfortable to wear and doesn’t interfere with your day to day life.

“

The team at Apex Dental are passionate about dentistry and keeping up with international dental technology.

Mechkova completed a double major in medicine and dentistry at Novosibirsk University in Russia.

Graduating with honours in both fields, she stayed at Novosibirsk University as a lecturer in dentistry.

“I believe in the importance of creating self-esteem in my patients. Giving patients the ability to smile again or just to be proud of their smile, is one of the most rewarding results of my profession.

“We combine cosmetic artistry with some of dentistry’s latest technologies, such as E4D crowns, componeers, Fastbraces and drill-free treatment with Ozone and Icon.”

With a strong passion for Componeers and cosmetic makeover dentistry, Mechkova is offering a free cosmetic makeover consultation for the next four months to all new patients.

“We have the ability to improve dental health and awareness, empower patients and ultimately change lives. Don’t let your teeth hold you back from having a great smile.”

Goran Radevski - Goran Radevskiis Apex’s friendly and experienced dentist, whose cheerful smile and friendly personality will ensure a relaxing dental visit.

Radevski specialises in the restoration of broken down or missingteeth using E4D crowns, bridges and componeers.

His main passion is cosmetic dentistry and he focuses on achieving the best aesthetic results, while providing the highest standard of dental care.

Dr Kathleen Sandberg - Dr Kathleen Sandberg’s attentive nature ensures your dental needs are paramount, while making sure you receive solutions important to your dental health, symmetrics and budget.

Sandberg specialises and enjoys watching the transformation teeth go through with the new revolutionary dental straightening treatment Invisalign.

The multi-national team at Apex Dental speak a range of languages, including English, Russian, French, Macedonian, Hindi and Punjabi.

Apex Dental offer a range of leading dental and orthodontic treatments, including: • • • • • • • • •

Fastbraces Invisalign Pain-free, needle-free, drill-free Ozone treatment Root canal work Teeth whitening Free treatments for children 13-18 years old Surgical extractions and wisdom teeth extractions Mercury-free dentistry Dentures

“

Lister Building Floor 7, Unit B 9 Victoria Street East Auckland City T (09) 379 0149 M (027) 407 3114 E info@apexdental.co.nz www.apexdental.co.nz

APEXdental

News | Selling

White hot sales

By Sandy Galland

While it's money (which for most businesses, means sales) that makes the world go round, a good dose of passion, a sound belief in your product and a bit of fun selling it, make the commercial benefits more rewarding.

Empowering a sales team can be challenging, but over a series of stories Sharron Le Riche, a seasoned sales manager, entrepreneur and director at direct selling company Whitehot Jewellery, is going to share some of the hard-earned secrets she has learnt during her 30-odd year sales career.

It’s less than three years since Sharron launched a national business plan, and from a team of one she has built a direct sales company that has a growing team of self-employed sales people, who are enjoying enhanced, flexible lifestyles, and making excellent money along the way.

No matter what your sales model is, to be successful at selling, you have to believe that your product adds genuine value to the buyer. Add to that a healthy dose of passion for your job, a fun, proactive and empowering environment and a solid team culture and selling becomes simple.

Regardless of how your company sells its products – Sharron believes the fundamentals are the same – it’s all about people.

What is the number one requirement of growing a successful and committed sales team?

At Whitehot Jewellery we operate on a win/win/win situation. Our hosts (customers) and their friends are getting exclusive, contemporary jewellery at great prices, our representatives are creating financial freedom and business opportunities for themselves, and as a company we are helping to enrich the lives of many women. Whitehot also contributes generously to Endometriosis New Zealand each year – entrenching their culture of giving back.

As a company you have to stand for something. Something that has meaning to you and helps mould your culture, values and end game; you must know where the company is heading and more importantly why. This will be the basis of your strategic plan and helps direct your financial objectives.

And of course, you have to believe in the product. There is no way you can attract people to your team if you don’t.

As a sales leader what can you do to ensure every member of your team is engaged, selling to their best ability, reaching their targets and having fun doing it?

22 May/June 2014 www.aucklandtoday.net.nz

Value everyone and support them - always!

At Whitehot we have a comprehensive induction process – it does not matter if you have years of sales experience or this is your very first sales job - everyone is given the same opportunity.

”

Build relationships, always be approachable, trust in your people and never, ever leave them feeling unsupported. Never over inflate what can be achieved in the shortterm and always know what it is they want from their sales role, and then find a way to marry this with the culture, values and objectives of the company and team they operate within.

Whitehot Jewellery sales manager, Sharron Le Riche

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Sharron attributes Whitehot’s success to her absolute dedication to her people and the belief they all have in the product.

“

There are weekly webinars where those that need the visual information, get it. These are recorded and placed in a library – and can be can accessed at any time. We have written material for those who absorb better that way – we have audio and recorded information, frequent newsletters, an online library and regular personalised phone calls.

These various forms of communication are essential as we are all so different. And, while I am trying to build a cohesive team culture, it’s individuality that makes us strong and successful. I encourage people to express themselves and let their own personality shine within our model.

How do you keep the team motivated?

How do you achieve this?

Value everyone and support them - always!

At Whitehot we have a comprehensive induction process – it does not matter if you have years of sales experience or this is your very first sales job - everyone is given the same opportunity.

We have high values and ask that our customers receive exceptional service - and they do, because our team is our number one priority.

While we have team leaders spread across the country and I am always available. There is no hierarchy. I conduct the weekly training sessions (by webinar), and travel the country to regularly meet our sales reps. I am totally committed to my team.

You mention training – tell us more about this?

I used to travel extensively around the world training sales teams – what I know is that we all learn differently, so at Whitehot we have many forms of training.

I talked about standing for something earlier.

While it’s essential everyone buys into this, people also have their own motivation for

selling our product. It is getting to know them and understanding their personal motivators.

You then build these into their sales plan.

We revisit our individual plans regularly, looking at each person’s progress, seeing if their goal posts have changed, changing them when needed and providing the assistance and training needed to help them exceed their goals.

Sales are about people and when you recognise the person then the sales will naturally flow.

Most of all we have fun and reap the rewards of what we do. I plan get togethers, run lots of competitions, have a closed Facebook group where we all connect and get to know each other. We really are one big happy (productive) family… and of course, we are all wearing fabulous jewellery!

Here’s what some of the Whitehot Jewellery sales reps have to say: “The training is fabulous – I get outstanding support when I want, and as often as I want. I can go online to watch training videos in my own time, and I never feel like I’m in the deep end by myself.

My team leader is only a phone call away and she never fails to offer me support when I need it.”

Susannah O’Callaghan - Taupo

“There is loads of support and training. The process of becoming a Whitehot rep happened within a week, so it was important I knew what I was doing. I was all-good with the computer stuff and the business side of it, but it was nice to have someone to talk to after each party about how it went.”

Tracy Ross – Invercargill

News | Tools

Does your brand have a voice?

It’s a cliché, yes – but your business is unique and there’s only one “unique you”. Own it, embrace it, share it – your story is all you have that differentiates you from your competitors.

Your brand needs a distinctive voice and all your writing needs a tone. So what’s the difference?

Voice gives your messages personality. Tone gives a mood and feeling to the voice Your voice is communicated via the words you choose, how you string them together and the tone you adopt. Voice is the distinct personality, style, or point of your brand – it will extend from your website, across all your marketing material, social media,

blogs – anything at all written you share in public spaces.

Tone in writing is not any different from the tone of your spoken voice. It’s not so much “what” you say, but “how” you say it. Tone is The voice of your business needs to be expressed by your use of syntax, your point of apparent in all its elements. Take your website view, your diction, and the level of formality for instance, the voice is not only portrayed in your writing. in the choice of words, but in the images, graphics, the design and layout and the style Like a person, what we say is dictated by our in which they are put together and support principles, experiences and aspirations, how each other. we say it is informed by our personality. And personality is what your brand must have to Your voice may be empathetic, or trendy be memorable, sell products or services and and cutting edge. It might be fun and fresh stand out. or reserved and traditional. It might whisper quietly, speak with confidence or it might Connect with a real voice orate with intelligence.

Communication is connecting with people.

However, your voice speaks and who ever While it may only seem to be words on paper, you’re speaking to, you need to get it right through these words, we are reaching out to and then continue in that same voice. An another human being. To be effective, we inconsistent business voice gives a conflicting, must do this with a believable voice – one self-contradictory impression your readers that is real and one your intended audience might find disconcerting, even if only on an relates to and understands. Your customers, unconscious level. and potential customers, will trust a real voice over a contrived company one.

As in everyday life, we find it reassuring when a person’s communication style stays more or Most of all – the communication needs to be less the same – if their style changes radically a two-way exchange. You offer up relevant from one day to the next, we may trust them information, which meets a need and offers less and potentially tune out. a solution to a problem your audience has.

This then strikes a chord with your reader who follows your invitation to take action.

Action is the key word here – you have to invite and encourage your reader to take the next step. Again, this comes down to using the correct voice, pitching the required words in a structured way, in the right tone.

Words sell - so ensure you use them to your advantage.

The greatest thing this era of information has delivered, especially social media, is in giving businesses their voice back. You can and should attract customers based off what you believe in and how you do business.

Your story should express your core values and ideology; it should talk about your passions and your purpose for being. Think Icebreaker, Cadbury, Tui Beer, Nike and Apple.

Technology has allowed us all to have a voice – one we can cash in on. There’s power in that. Harness it – make it work for you.

www.aucklandtoday.net.nz May/June 2014 23

News | Working Life

Keep calm and carry on

By Davina Richards

We’ll never be a fly on the wall during an entrepreneur’s private time to understand whether their life behind doors is all about living in luxury, or head butting walls out of stress, but surely those who succeed in business are the ones who know how to remain calm in a bout of chaos?

Staying calm and focussed is just one of many entrepreneurial qualities and it’s pretty important when you think about it.

A little management control might take more practice for some, but in the end you’ll feel pretty fantastic.

In a profession which demands so much of you and fellow colleagues who depend on you, it’s simply the nature of the beast that stress, anxiety, anger and frustration rise under pressure.

Follow these suggestions to help you take the right approach:

It’s inevitable, but we don’t welcome it and try to kick it away as hard and as quickly as possible. Of course, it can be difficult to be in control, but we shouldn’t pass the negative energy onto others like some sort of Olympic torch. Things may seem like a marathon, but every Olympian needs their supporters.

If you lose control of your emotions, employees will sense it, see it and hear it like a bad case of Chinese whispers: remember that your emotions can rub off onto others and have a direct impact on progress.

A sense of decorum is required in pressing times; you’re in a position of strength.

Be calm, confident and assertive. When communicating to others, be positive and leave out rude or negative messages which can hinder progress and bring down morale.

Employees need to know that their superior has trust and faith in them to do the job no matter what challenges fall into the pit. Be smart and level-headed to show you’re in control of both your business and emotions.

Avoid reacting out of your own anxiety or rising to defensiveness. When it comes to work you need other people to feel open and comfortable about doing business with you.

If you’re calm, they’re calm. Stay cool and everyone else will follow suit.

Remove yourself from the situation – take a break and allow yourself to settle down to think things over. Separate your thoughts to get a clear idea of what you’re dealing with and then work out your course of action.

You may also want to consider sharing your thoughts or concerns with others.

Use a different perspective - a simple shift of perspective can do wonders. Clearly identify and define the problem, and look at it from a different point of view. You may find you have overlooked something or gained new insight.

Reassure yourself – obstacles are part of the challenge of being successful; you’ve done it before and you can do it again. Remind yourself of how you approached a problem in the past and how you solved it. Try not to be self-deprecating, be kind to yourself, after all, you’re just human.

Slow down – be patient and reflective. Just like every good business idea or strategy, it takes time to consider all options to ensure a final decision is the best that it can possibly be. Take the time to make the right decisions which in the long run may turn out invaluable to your business.

Mind matters

By Davina Richards

Hmmm… thinking. Too much of it can create problems which weren’t there in the first place and too little may mean missing out on a good opportunity. But what happened to a little downtime and those “eureka!” moments?

Technology has become some sort of social disease, one that is arguably now costing us precious thinking time. We almost generate a full-blown anxiety attack if we can’t access our smart phones immediately and many now consider seeking affirmations of admiration from others by counting how many Facebook ‘likes’ they get as time well spent.

Instead of forcing your brain to work and then leaving the office at 8.30 with a whole lot of nothing, create thinking space where your mind can rest and let the magic flow.

After all, we want to summon great ideas and make them happen, so switch off all electronic devices and leave your environment which may be overfilled with disruptions and interruptions.

24 May/June 2014 www.aucklandtoday.net.nz

Say no to time parasites and schedule thinking routines – it could be the difference between success and failure.

Here are a few ideas to get your magic happening: Write – although you shouldn’t expect answers to show their pretty little faces immediately after you have asked a question, jotting down your thoughts allows you to de-stress, clarify your thoughts and solve problems (fingers crossed). Writing a pros and cons list can also help to evaluate and make better decisions.

Choose a location – it’s been said that some of the greatest ideas are thought of while walking. A simple change in scenery, whether it be a brisk walk around the block, working out at the gym, relaxing in the botanical garden or quiet place can give you a mental boost and change your mood.

Avoid “eating al desko” – and don’t pretend you don’t do it. You’re probably reading this at your desk right now, aren’t you? It may be easy to drop your elbows onto your desk and munch away while scouring the Internet for interesting reads, but you’ve just been staring at the computer since 7.30am. Let’s face it; this isn’t really taking time out. Go on, off you go…

Take longer showers – think of a shower as an incubator. It makes you feel all fuzzy with warmth and essentially creates the right conditions to let our minds trigger creative wanderings. It’s an unwritten rule; give it a go and you might be surprised.

Stare into space – and I’m not talking about people-watching out of your office window, although this may amuse and stimulate you for a couple of minutes.

Working in business takes a lot of our energy, but maybe we need to focus more energy on doing, actually, nothing at all. Look out of an airplane window, stare at an inspiring poster, and generally just let your mind wander for a while.

Take your mind away from automatic tasks – our inner ninja is ready to pounce on emails, voicemails, messages and paperwork that come our way, and we keep pushing back relentlessly until it’s a full-on workout before you know it. We may act like we’re programmed robots, but we’re mere mortals just trying to make ends meet by making as many good decisions as possible. Stimulate your mind and take yourself away for a while: play a game of cards, listen to music, and chat with friends or colleagues, anything that isn’t already in your routine.

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News | Working Life

Ebb and flow

By Laura Hall

Squirrels collect and store nuts so they’ll have food to last throughout the winter. Their thriftiness is a lesson for us all to be careful with our money, even when the sun is shining, and save it for a rainy day.

This is particularly relevant to businesses that experience seasonal highs and lows.

Preparation is paramount if you are to survive and thrive through the tidal ebbs and flows of seasonal business.

When we think of seasonal businesses we typically think of the tourism, hospitality and horticultural industries, but most businesses experience an aspect of seasonality, although they may not realise it.

A huge swathe of companies can predict an increase in work leading into Christmas holidays and retail in particular will also see highs during Valentines Day, mother’s and father’s days, schools holidays and Easter.

Recognising your own businesses peaks and troughs is the first step to taking advantage of the benefits that might be on offer, but also in mitigating associated risks.

Colin Clapp, chief accountability officer at Accountable Business Progress, and business consultant and accountant, Martz Witty of the Martz Group, share their experience to help you run your seasonal business at its peak.

Calm before the storm It can be tempting to slack off, kick back and relax during your quiet months, but this time should be used wisely to review, renew and prepare your business for the flood of work on the horizon, because you won’t have the luxury of time once it hits.

Rejuvenating your company is all about “clearing out the dead wood” Colin says, so you are running like a well oiled machine.

“I like to use the phrase ‘pimp up your business’. The acronym ‘pimp’ stands for people, intellectual property, money and physical assets - these four things are the major resource categories in any business and should be maximised to their full potential.

“In preparation for the busy season businesses should look at each resource and ask, are we getting the most out of that we’ve got?

“For the first category, people, ask yourself are we making the most of our employees, clients and financial stake holders or are there skills and capabilities we are not taking advantage of?

“The second category, intellectual property, do you have people in your organisation who have got qualifications that aren’t being used, do you have policy and procedures that are not being adhered to?

26 May/June 2014 www.aucklandtoday.net.nz

“The third category, money - are you making the most on your return investment or have you got money sloshing around being wasted?

“The final category, physical assets - ask yourself, have we got cars, trucks, computer systems anything tangible that we have not put to good use? If you put time and effort into this task when you’re quiet you will be well equipment for the busier months.”

Hiring part time, temporary or contract staff for your peak season is common practise for most seasonal businesses. But Colin says thorough induction training for these people must be a priority if you want to hit the ground running.

“A lot of companies will treat there seasonal staff different from their full time staff which I would argue is a big mistake. If you are taking on temporary staff they need to be trained as though they were full time staff.

“They’ve got to understand the businesses policy, procedures and philosophy or you are at risk of them making mistakes that could cost the company money and its reputation.”

Plan to succeed It’s true, failing to plan is a plan to fail, and seasonal business must plan otherwise they face putting themselves at massive risk of going bust when times are tough.

A business plan is essential “I’m a big fan of the simple business plans” Colin says.

“It should include two sections, firstly short term goals for 30 days, 90 days and one year to keep you on track in the short term.

“Secondly long term goals, they should be big ambitious and almost seem impossible at the time, but you’ve have got to have something to work towards and give you drive.”

“

Too many businesses are busy offering discounts just to get the sale, even in their busy times, this means they are giving away valuable margin and it’s just crazy.

Maintain margin

”

Many businesses focus on making sales; they believe the more sales they make equals to more profit.

While this theory isn’t entirely wrong it should not be the be-all and end-all aim; better results will be achieved if the focus is shifted to maximising margin.

“I see this all the time. Too many businesses are busy offering discounts just to get the

“

Recognising your own businesses peaks and troughs is the first step to taking advantage of the benefits it has to offer but also mitigating the risks it poses.

sale, even in their busy times - this means they are giving away valuable margin and it’s just crazy,” Martz says.

The best way to take advantage of the peak season is to “create and protect margin,” he says.

Don’t settle for just any business when you have high customer demand for your product or service. When you are not fighting for sales you should be maximising profits.

“There is no point in being busy if you’re not making any money, you are busy going broke.”

Offering discounts is an effective strategy to move stock in a slow moving period but that it is.

Budgeting Businesses new to seasonality tend to “make stupid mistakes by spending up large” thinking the wave of cash they are riding will last forever.

managed regularly, especially variables costs which fluctuate.”

”

If budgeting in detail falls into your too hard basket, then invest in a cost and management accountant, it will pay off in the long run.

He says it is also wise to “annually review overheads and look at what you are spending money on. I totally concur with the old saying you’ve got to spend money to make money but you’ve got to spend money on the right things.”

Big blunders to avoid: The biggest mistake is failure to plan. SME owners are too busy and too ingrained in their business to step back, look at it objectively and then make positive changes and plans for the future.

I see time and time again companies taking on full time staff when all they need is casual or temporary.

“Too often I see clients suddenly turn up in brand new four wheel drives and I think to myself ‘oh my god’, because I know they can’t afford it in the long term.”

Seasonal businesses often fail to prepare for the high season; they don’t hire enough staff, have enough product ready to go and have neglected to carry out fleet and machinery maintenance in the slow season.

Proper budgeting is the backbone of a seasonal business, Martz says. “You must know the costs of the business in every detail and they need to be assessed and

They forget to plan and budget for the low season and often have to borrow money, this ends up crippling them. You can’t bounce back once you start borrowing.

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News | Interview

WikiHouse

By Davina Richards

There’s a heavy current of hard truths which we can’t swim away from; an economic model dependent on ever increasing consumerism, rising population density, soaring house prices and detrimental environmental issues.

None of this means the end is nigh, but it does mean we need to figure out a couple of different ways to address the challenges of the day. One such solution might be sitting right on our doorstep - an exciting project which addresses global urban development challenges called WikiHouse.

Could this be the stroke of genius we’ve all been looking for?

As entrepreneurs Derek Handley and Sir Richard Branson step up to solve environmental and social issues with The B Team (a team of leaders on a mission to actively face world challenges by encouraging businesses to drive their values towards long term growth for the people and the planet), validation for the WikiHouse comes from providing similar empowerment to people.

You may be familiar with Dominic Stevens’ Irish Vernacular, a self-built home outside of Dublin, Ireland, which cost £21,000 and took 50 days to build, during a period of two years. Or Simon Dale, who built his own hobbit house with £3,000 in four months, in Wales, 2009. WikiHouse is another alternative model of living, but it’s firmly in the reach of everyday people.

London-based architect Alastair Parvin is one half of the WikiHouse co-founders who shares a common awareness of the housing problem around the world.

The concept of WikiHouse is to build sustainable and affordable housing by empowering people to lead development.

Although Alastair admits WikiHouse is not an innovative approach, in which he acknowledges the traditional concept of barn raising, it has the potential to be a small revolution staring down a big issue.

“Almost everything that we call architecture today is actually the business of designing for about the richest one percent of the world’s population,” Alastair says in his Ted talk 2013.

Create, build, share The term “wiki” is derived from the word wikiwiki, which is Hawaiian for “quick” or “fast”. WikiHouse is an open source construction set made from engineered plywood and allows anyone from anywhere to design (using freely available software), share, download and print designs using a CNC machine.

28 May/June 2014 www.aucklandtoday.net.nz

“

WikiHouse allows you to build what you need when you need it and change it when you want it. And because the construction can be dissembled just as easily and as quickly as it can be put up, it’s easily transportable.

”

All the pieces, including the wooden pegs and mallet, are numbered, cut out and assembled, much like an Ikea flat-pack. A group of two to three people (enter you and a couple of good friends) can complete a basic frame of a WikiHouse in a single day.

WikiHouse allows you to build what you need when you need it and change it when you want it. And because the construction can be dissembled just as easily and as quickly as it can be put up, it’s easily transportable.

Imagine living in a house which you can at any point, adapt, expand and replace; unlike conventional buildings which are difficult to modify. Add to this massively reduced build and running costs and you’re looking at a building paradigm ideally suited to the specific challenges 21st century society faces.

You would no longer need to lend money to your grown children to put towards a house – you can simply ‘pass down’ a section of your own WikiHouse, which they can then build upon by cutting out more sections, attach it onto their existing WikiHouse and voila, they have an extension.

The information is available under a Creative Commons licence which means WikiHouse belongs to everyone, and anybody can take it in whatever direction they like to develop, design, modify and improve the system.

So, unsurprisingly, WikiHouse has exploded to a global reach. UK, US, Brazil, France, Germany, South Africa and Asia is where you’ll find teams coming together to collaborate, adapt, share and build prototypes. This collective design effort is then fed straight back into the project.

Because WikiHouse can be used on poor quality land, for example TC3/blue-rated land in Canterbury, it has the potential to offer relief to those who need it the most, especially in disaster-prone areas of the world.

The prototypes being built across the globe are meeting different requirements to meet the demands of different climates, cultures and environments, so that no two WikiHouses are the same.

In an article titled ‘We’re talking to WikiHouse pioneer Alastair Parvin’ on arcfinity.tumblr. com, Alastair says, “If a WikiHouse in Ghana looks anything like a WikiHouse in Glasgow, then something has probably gone wrong.

That’s sort of the point.”

In its entirety, WikiHouse is the package: sustainable, affordable and has a social, cultural, environmental and economic advantage.

Finding solutions together People in Christchurch tried to find temporary building solutions to get their businesses back up and running after the earthquakes, and it all began with shipping containers.

This is where Martin Luff and Danny Squires, co-founders and directors of Space Craft

Systems Limited and WikiHouse NZ lab, started too.

Introduced initially through Twitter, their combined devotion to find solutions for the failures in our built environment led them to TEDx Christchurch and a tip-off to the WikiHouse project.

Martin and Danny agree that WikiHouse is a system that goes beyond what we have now and delivers far greater value at an affordable price. It is a concept which encourages individuals to whole communities to become involved, reclaiming traditional values of building together.

“How can we create a solution to all these problems that goes up as quickly as a temporary solution, but can last for five generations, while at the same time increasing building performance and lowering the barriers to entry for the ordinary person?”

Danny says.

“There are lots of examples at the moment in New Zealand and around the world of affordable housing that’s affordable to build, but the people who live in it can’t afford to heat it, or run it on a low income, so it’s not really affordable.

“The affordability is about that total cost of ownership and we’re very much trying to enlarge the debate around those total costs.”

When asked how much it would cost to run, Martin explains that there are many variables to consider, but they are aiming to meet Passive House standards (building performance) for primary energy consumption

News | Interview – maximum of 120kWh/sqm per year for lighting, heating, hot water and electricity, “Which could be 75-85 percent less than a typical New Zealand home,” Martin says.

“It’s not so much about building houses, but building communities. And giving them the tools to create, manufacture, assemble and deliver their whole urban environment based on their wider needs, not the narrowly focussed needs of a third party developer.”

WikiHouse fact box:

• Made from engineered plywood (but could use other suitable structural sheet materials) • All parts are numbered accordingly for easy assembly by non skilled end users with minimal tools • 200mm thick cavity in walls for superior sound and thermal insulation combined • It has a 45 degree angle roof ideal for solar panels and a longer south facing for the wind to blow over easily, and for rainwater collection • It’s currently shaped to reinforce structural strength but the profile can be modified and customised to suit.

• The whole system is designed with high seismic resistance in mind alongside first class resilience in the face of extreme weather events • WikiHouse is highly flexible and adaptable so that you can easily accommodate your changing needs over the lifetime of the building • Intelligent use of thermal mass help to maintain comfortable temperatures year round by absorbing and releasing heat within your home (including natural heating from sunlight in cooler months) • Passive and active controlled ventilation alongside superior construction design ensures a warm dry home all year round • Durability is assisted by materials which are highly resistant to fire, damp and insect attack alongside very easy maintenance.

30 May/June 2014 www.aucklandtoday.net.nz

Space Craft Systems is a social enterprise that is developing WikiHouse under the WikiHouse NZ lab. This is the team you want to talk to if you require assistance in self-delivery, or if you want them to design, manufacture, or assemble your WikiHouse for you.

Danny and Martin, along with a team of volunteers, assembled the first WikiHouse prototype in the Southern Hemisphere at the Community and Public Health Centre in Christchurch on September 5, 2013. With a maximum of six people at any given time, it took four hours to complete a basic frame.

“We’re the people who guarantee a certain level of quality, so in relation to WikiHouse, Space Craft Systems are the people who will take a building through consent and guarantee that the quality is maintained.”

Rising to new levels Although the project is still in its early stages, there’s no reason why WikiHouse can’t be taken to the next level, literally.

Two or three storey buildings are already on the cards, but residential housing is seen as the more critical and immediate need to get to market.

Danny and Martin explain that the goal is to accelerate development and complete the next stage; layer on applications, such as windows, doors, cladding, sealing, wiring, heating, weatherproofing and insulation.

“Our initial phase is to complete our project studio as a fully finished build of less than 10 sqm floor area, followed by a 23 sqm ‘back yarder’ infill add-on for existing buildings, then compact homes for young people (60 – 80 sqm), and then larger family homes,” Martin says.

But WikiHouse lacks one thing: funding.

“The sort of funding we’re really looking for is funding that recognises that this is a social enterprise. What we’re not looking for is traditional venture capital funding, which is focussed on getting short term, high yield economic return alone,” Danny says.

“We’re looking for funding which is interested in social and environmental objectives, as well as the economic outputs. However, having said that, we see it as a sustainable enterprise, so once it’s gone beyond that seed funding, we see no reason why it can’t

be self-sustaining and continue to grow without ongoing grant or charitable input,” Martin says.

Although we can see how WikiHouse could dramatically shape our future, there’s a sense of unease among some builders and architects who say they can see the death of their careers. But Danny deals with the concerns saying WikiHouse is about building communities.

“We’re not getting rid of architects, we’re encouraging them to become involved in the 98 percent of the market that they’re currently not meeting,” he says in a matter of fact way.

“We’re not actually building, we’re manufacturing mass customisable kitsets that ordinary people can assemble.

Having a building industry is only a recent development in the last couple of hundred years - before that people all built communally. We’re facilitating the return of traditional values.

“It’s all about creating wonderful environments for people to live in and giving

them the power to actually do that for themselves, to engage in that process and be part of the outcome, not just served up for them.”

I pose the question whether WikiHouse will reach building codes, a question which many people (online) dispute. Martin says that Space Craft is looking to work in partnership with key NZ councils to ensure the system not only complies with all the required building codes, but exceeds them.

As soon as you see a WikiHouse you’ll want to build one yourself and there’s no reason why you can’t. In fact, it would be rude not to.

To find out more about WikiHouse, visit www.spacecraft.co.nz. Or join the team for WikiHouse Breakfast meets every Tuesday from 8am at C1 Expresso in Christchurch.

You can join the WikiHouse/NZ meetup community at www.meetup.com/ WikiHouse-NZ. Go to TED.com to watch Alastair Parvin’s TED talk,’ Architecture for the People by the People’.

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News | Cover Story

King of the road

By Davina Richards

You’ve probably seen her. Leaning over and blowing a cheeky kiss in your direction, usually accompanied with the slogan ‘Be JUCY, Live JUCY, Rent JUCY’. She appears in all her glory on the back of the distinctive green and purple rental campervans, gracing the roads across New Zealand and abroad.

Well her name is Lucy, a fun-loving 1950s pinup girl who revels in adventure and the spirit of travelling, and she anchors the JUCY brand.

Behind the scenes is Tim Alpe, one half of JUCY’s founders. He and his brother Dan launched the company 13 years ago, working from a small garage in Parnell, Auckland. Tim was 27 and Dan 25 at the time.

Following the success of JUCY here in God’s own, the company jumped across the pond in 2008, stuck a Kiwi flag in the sand and added some street value to Australian roads.

America was the latest market JUCY broke into in 2012, but this was no unlikely landing strip for the leading tourism business which already raves JUCY Cruise Milford Sound, a JUCY hotel in Auckland and JUCY car and campervan hire across New Zealand, Australia and the US. 32 May/June 2014 www.aucklandtoday.net.nz

“

We are not good at saying no to opportunities and have been fortunate to have a board around us that’s been able to ask tough questions – is this the right thing for the business? And then having the balls to turn around and say ‘no, don’t do it’.

”

Tim and Dan Alpe

The New Zealand tourism industry, much like Kiwi innovation, is a growing success story and still gaining momentum. So what better way to make a living than to help people have a good time on holiday?

The road to success Success is almost never a straight smoothly climbing line. It’s more of a spaghetti junction with the arrow barely piercing through the top.

You’ve pretty much made it once you’ve by-crossed the American border, but for Tim, success hasn’t come without the odd blip along the way. One of his earliest and biggest business decisions was to change the company name from Ezy Rentals to JUCY, where he admits they were a bit naïve and didn’t consider trademarks and protecting the brand.

“When we rebranded to JUCY we realised the importance of really focussing on creating a brand, as opposed to just having a business and we have created something with universal appeal that can cross into different sectors. Suffice to say the worst decision was not to focus on the brand at the outset,” Tim says.

“I think for us it’s really about ascertaining what are the best opportunities for the business, as there are plenty of opportunities for us to ‘JUCY-fy’ the world. But it’s about selecting the opportunities that best suit the brand and the business, and I suppose concentrating on the ones we know well and not focussing on opportunities that maybe aren’t right for the time being. And making sure we have the right people around us to achieve those goals.”

Like for any business, and for any business wanting to permeate the largest market in the world, challenges are inevitable and some seem almost impossible until they’re achieved.

Tim says launching into the US was like dealing with 52 different countries. Different states with each detailing red tape and

different time zones were consuming factors; he waited six months to secure a business license and four months to get a bank account.

“We overcame these obstacles by placing an employee from NZ HQ into the US for three months to help write the business plan. She understood JUCY and the brand and how we operated, and we put her into California for three months to help us write the business plan.

“Then we also looked to work with an existing operator up in the US for the first two years of operation which enabled us to get on the ground without having the expense of big leases and other major overheads. We made sure that we had our own staff in the market early on to really look after the best interests of the business and our customers.”

Onwards and upwards JUCY back home refuses to stand still. It has shifted into a different industry sector by moving from traditional rental cars and campervans into accommodation; the first JUCY hotel opened in Auckland in 2010.

News | Cover Story

“We had a huge amount of interest from our customers who wanted places to stay and they wanted to stay with JUCY throughout their journey, so we spotted the opportunity and launched the hotel in Auckland. It was a new learning curve for us, but it’s been fantastic,” he says.

JUCY facts: • 2,700 vehicles • More than 240 staff • One hotel

While the company plans to roll out the hotel/ accommodation offering in Christchurch and other sites, JUCY continues to expand its vehicle side of the business in America and a new range of JUCY rental cars have just hit Australian roads.

• One cruise boat

“We are not good at saying no to opportunities and have been fortunate to have a board around us that’s been able to ask tough questions – is this the right thing for the business? And then having the balls to turn around and say no, don’t do it.”

• More than 21,000 Facebook fans

Arguably the biggest game changer for the business was moving from rental cars to campervans.

“We worked with boat builders to design a vehicle which was totally unique, using fiberglass and it proved a lot more costeffective than our competitors. Also painting our vehicles green and purple when traditional motor homes were usually white created a huge amount of interest and a community of JUCY people driving and parking up together.

“Moving offshore to Australia in 2008 was also a huge milestone – we were unproven in overseas markets at that time and by launching there we proved we could go international, and this led on to the US.” JUCY has its own campervan manufacturing division called JUCY by Design and is where the campervan units are built onto the imported second hand Japanese vans. JBD is based in Auckland and Los Angeles.

Spreading the word These days guerrilla advertising is what successful marketing material is made from and since the beginning JUCY was prone to try a bit of left field advertising to promote the brand, including parking campers outside tourist hotspots to get noticed.

“We had quirky merchandise such as branded g-strings and we sponsored unusual events like jelly wrestling – all the things that were a little bit controversial we got involved with.

“The guerrilla marketing was an inexpensive way to get our product out there and promote the business as we didn’t have the luxury of spending hundreds of thousands of dollars on advertising. So we had to be creative and by being a little bit risky we definitely caught the attention of people,” he says.

• Operates in 13 locations in NZ, Australia and USA • 300,000 people drive, sleep and cruise JUCY each year

• 7,300 Twitter followers • More than one million You Tube views.

A strategy which worked a charm and couldn’t have been pulled off without the help of its dedicated and loyal JUCY crew.

It could have been (embarrassingly) misspelled or it could have been intentional, but the letter ‘i’ has been left out in its company name JUCY. I’ll just assume it’s because there is no ‘i’ in team because JUCY is a little family unit drenched in a culture all of its own. In fact, there have been five JUCY weddings and six or seven JUCY babies from people who have met as a result of working together.

“Culture is key within any organisation and this is totally true with JUCY. We are a marketing business and our people are our biggest asset. We have a person whose full time role is Queen of Culture and her role is that we get the right people on board, induct them accordingly and really invest in people.

We don’t have an HR department at JUCY – we have a Queen of Culture and a People Jucyfier and we are prepared to invest in our people.”

Driving desire Tim’s work life began with Tourism Holdings Ltd in Los Angeles, Auckland and Melbourne.

But there’s no denying that even as a young lad, Tim’s fate was always to be in business.

His father, Chris, started Maui campervans in the 80s, to which Tim recalls cleaning campervans with his brother Dan every school holidays.

“Dad has been instrumental in helping Dan and I grow and establish the business, and he is still very involved. About two years ago we were struggling a little bit in the US and we sent him up there for a month to help out. He ended up buying a house there and spending about seven months of the year there helping us with the business.

“

Culture is key within any organisation and this is totally true with JUCY. We are a marketing business and our people are our biggest asset.

“Dan and I have learnt a lot from him about the industry, how you grow and handle a fast growing, fast moving business and he is hugely influential in the way we have established the business.”

His father’s advice was to “employ your weaknesses”. “As it turns out we have about 247 weaknesses. It’s really important to appreciate you can’t do everything yourself and to get the right people around you to help you really achieve your goals.”

Tim clearly works hard to make a living, but he also doesn’t forget to make a life too.

After all, what’s money and success if you don’t have anyone to share it with? He runs an international business and has a wife and three children aged three to eight, so you can imagine the demands of equal attention.

His brother Dan, is equally adept at juggling work and family life with his wife and two young children. But Tim says business and life is all one in the same.

“I’m an active relaxer so I’m always out doing stuff with the kids like taking them to tennis, school etc. I went to Hawaii last year with my wife and as long as I got three or four hours work done in the morning, then I was pretty good company in the afternoons.

“I’m not good at doing nothing. I’ve never slept-in in my life.”

”

JUCY awards: • Tim Alpe won Ernst & Young Entrepreneur of the Year 2010 • 2011 Winner University of Auckland Business School Entrepreneurs’ Challenge • 2013 Joint winner in the NZTE International Business Awards – AUT Business School Most Innovative Business Model • 2013 Finalist in NZTE International Business Awards – ANZ Best Business category • For the seventh year in a row, JUCY was awarded the prestigious Golden Backpack Award 2013 for Best Car/ Camper Rental in New Zealand.

If you’re not here for a long time, but here for a good time, JUCY keeps its brand promise of funky and comfortable travel services at budget prices for those who’ve got the travel bug. www.jucy.co.nz

www.aucklandtoday.net.nz May/June 2014 33

News | Lifestyles

Lifestyles

By Davina Richards

1.

1.

Silence is golden

Headphones The Tivoli Radio Silenz headphones is a sign from the audio gods – the creators have implemented active noise cancelation technology in these stylish, wood headphones so whenever we need to listen to announcements on the train or bus, we can hear them without having to prop our heads up, take one ear cup away and ask the person sitting next to us what we’ve missed.

RRP: $249 - Available in wood finishes: Walnut or black ash Available from: www.paperplanestore.com

2.

2.

Lavish designs

Feline hutch and scratcher We all share the same kind of love for our fluffy pets, cue quote from Agnes, Despicable Me “It’s so fluffy I’m gonna die!” and we’d do anything to keep our feline friends comfortable and entertained. So if your home lacks a bit of cat flair, check out the awesome collection of designer feline hutches and scratchers from Lavishtails. It’s what cats really want.

RRP: $937 Available from: www.lavishtails.com.au

3.

Time’s up

Cartier timepiece French jeweller Cartier has a long history of being a playground for royalists and celebrities who want grand timeless pieces. The Calibre de Cartier chronograph has the body of a temple with its character building components such as its sword-shaped black oxidised-steel hands, sapphire crystal, black semi-matt alligator strap and sapphire case back. It’s water-resistant to 100 metres and is a great treasure to all those who own one.

RRP: $16,300 Available from: www.cartier.com

4.

4.

Endeavours in ink

Labokoff art It can be a rarity to find a piece of art which really speaks to you, especially for those who struggle to be moved by a lot of contemporary endeavour. But there’s something about French photographer and graphic designer Fabienne Rivory’s work which tantalises the senses. The stunning combination of original photographs and pigment ink digitally combined to create muted, yet emotive imagery using bright hues is remarkable. So much so that you can’t help but stare at its beauty and the way it evokes you into memory.

RRP: Prints start from $42, framed prints $115 and notecards $4 Available from: www.labokoff.fr

34 May/June 2014 www.aucklandtoday.net.nz

3.

News | Lifestyles

Lifestyles 5.

Winter wear

Mens’ boots Warmer climates are behind us so make sure you pick up the right boots to complete your everyday fall outfit.

There’s nothing quite like the feeling of putting on a pair of warm socks and sturdy boots after a whole summer of walking around barefoot or in sandals and enduring a bout of dry skin. Paired with denim jeans, jumper and coat, these leather and lace up boots will make you look hot in the cold.

5.

RRP: $269.90 Available from: www.overlandfootwear.co.nz

6.

Circular boxes

Round shadow box This contemporary wall hanging begs to be a part of your home. Its three separate spots to hold your favourite paraphernalia is framed by its rounded border and reminds me of a big medallion but for your home.

And your wall deserves nothing less than a piece of exceptional décor.

RRP: $187 (Delivery to NZ is $59) Available from: www.senkkifurniture.com.au

7.

7.

Sacks of stuff

Duffel bag It doesn’t stick its head out of the window, run to you when you call its name nor does it have soft fur, but it does make for a great travel companion. Originally used by military personnel, consider yourself Bear Grylls on another mission. Available in green or blue, with ample space and 1.3sqm of waterproof, 100 percent cotton canvas. It’ll stay by your side for years to come.

6.

RRP: $140 Available from: www.paperplanestore.com

8.

Go Blunt

Blunt umbrella You know those annoying moments when you’re walking through a cold and wet street and gale force winds charge at you like the force of 100 men in combat? You can see the look of terror spread across your own face in slow motion as your umbrella turns inside out and you’re forced to battle with an inanimate object out on the street. Avoid showing yourself up in public this winter.

The revolutionary Blunt umbrella has you covered.

RRP: $135 Available from: www.bluntumbrellas.com

8.

www.aucklandtoday.net.nz May/June 2014 35

been seen The people, their faces and all the right places - Auckland

Images taken and supplied

by Annie Scott Williams If you have an event that you’d like covered, email Annie (Auckland’s been seen representative) on: annie@academy.net.nz

The Royal Visit: The Duke and Duchess of Cambridge visit Wynyard Quarter as part of the Royal Tour of New Zealand.

Thousands flock outside the Auckland Museum at 11am for the ANZAC Day remembrance ceremony, paying tribute to all the soldiers who lost their lives at ANZAC Cove 99 years ago.

36 May/June 2014 www.aucklandtoday.net.nz

IS THIS THE BEST AND MOST COST EFFECTIVE PET FOOD AVAILABLE IN NZ? We are certain it is and here’s why Not all dog foods are equal – in many respects Firstly not all bags of dog food are the same size, making it hard to compare costs. But most people can soon work out what the cost is per kilo.

However what most people don’t have time to calculate is what it costs to feed their dog per meal, as some require a lot of food to meet the correct daily requirements, and others, not so much.

The reason for this is that quality foods generally require less as they have less fillers such as corn, soy, grain etc. And it’s these fillers that are the main reason for allergies. Which can be costly if you need to visit the vet. And of course if the dog is eating less and able to digest more of the human grade ingredients

(as in Canidae) then it means there’s less “excess” on the lawn.

Below is a comparison between some of the “premium” brands available in NZ. This is based on a 10kg dog, so if you have a large dog the savings will be multiplied.

These guideline amounts are based on the recommended feeding requirements per day as stated by the manufacturer.

They are a starting point and your dog may need more or less food depending upon age, breed, activity and climate. In order to reach optimal body condition, you may need to adjust food intake.

Grams required Cost per feed Cost per Kg

CANIDAE 96gms $1.12

Orijen 150gms $1.72

$11.73 $11.50

Nutrience

180gms

$1.43

$7.97

Purina

158gms

$1.36

$8.62

Eukanuba

140gms

$1.24

$8.88

Hills Science Diet

181gms

$1.81

$10.00

SAVE UP TO 38%

on other “leading” brands with Canidae These calculations are based on a 10kg dog. These figures are correct as at 18/2/13.

We assumed an active dog, older than 1 year, that is exercised. Based on buying 15kg bags or the nearest the manufacturer had.

Goes beyond just feeding your pet The Confidential Dog Food report recently assessed over 2000 dog foods, including all the brands you’re familiar with that have huge marketing budgets and selected the best nine in the world.

Canidae was one. The others aren’t available in New Zealand.

Each year the Whole Dog Journal, one of the most respected dog journals in the world, generates a list of approximately 25 ‘Approved Foods’ from around the world. Once again Canidae is on this list and has been for many years. In fact here’s a quote from their publication “I’d like to quickly dismiss the idea that any of the giants – Iams and Eukanuba, Purina, Science Diet, et. al. - could possibly make dry foods that are as good as the foods that have a regular presence on WDJ’s ‘approved foods list’. The fact is, though, of course they could; they have all the resources needed to do so.

They could bury most of the competition in the “natural and holistic” niche... if they followed through and used only the same high quality ingredients typically used by the smaller boutique brands. But they generally stop short – perhaps because they are unaccustomed to paying a lot for their raw materials, or marketing the products at a correspondingly high sales price?”

Call now for a

Both of the independent studies above look at the ingredients, the manufacturing plant and most importantly the nutritional benefits to the dog. They aren’t swayed by marketing hype.

At Canidae Pet Foods we are committed to providing you, our valued customer and your pets, the highest standard of excellence in product quality and customer satisfaction. If you are not completely satisfied with any of our products, please call our team for a no questions asked refund. In fact if you don’t become a raving fan of Canidae/Felidae by the end of your first bag I would personally like to know about it.

Kind regards, Gary Collins - Managing Director

FREE SAMPLE and info pack ph 0800 101 729 or www.canidae.co.nz

Fishing, Boating & Marine | Hutchwilco NZ Boat Show

The biggest boat show in the land It’s that time of the year again; the Hutchwilco New Zealand Boat Show is back so the salt dogs among us will undoubtedly be heading down to The ASB Showgrounds to check out the latest and greatest, the movers and shakers, and the wave makers in the New Zealand marine industry.

Just to tempt visitors even more, this year one lucky visitor will win a Stabicraft/ Yamaha Grand Prize Package worth more than $100,000 – now that’s a sizeable carrot to dangle!

The show is second only in size to the Fieldays exhibition and the two draw striking similarities.

Both are used by industry leaders to showcase their wares and unveil new products and both have a loyal, cult-like following leading to anticipation of their annual occurrences.

More than 200 exhibitors take centre stage at the boat show which provides a plethora of marine-orientated business for the 36,000+ visitors to delve into. Exhibitors include power trailer boats, electronics and marine accessories, but this year there promises to be some other head-turners for the first time in almost a decade… the big boats are back!

Logistically, exhibiting big boats at the Showgrounds has been difficult over the last

few years, but with the help of sizeable flat-bed transportation, boats up to 16m in length will be making their way from the waterfront to the show.

This may startle vehicle drivers as the route to the venue is through town; watch out for the boats on the roads!

The Big Boat Marina will feature the latest large boats from local and international manufacturers and with a covered walkway the weather shouldn’t impact viewing and the boats can also be viewed at cockpit level.

The boat show itself has been running for almost 60 years and is the longest running show of its kind.

During the years the show has helped link exhibitor to customer and vice versa, providing a nucleus of marine focused paraphernalia as well as educational tools.

But the show is also a fun-filled familyfocused event with plenty to keep the kids entertained and enthralled.

For fibreglass trailer boats, RIBs, tenders www.smuggler.co.nz Ph: 09 838 9024 E: info@smuggler.co.nz

38 May/June 2014 www.aucklandtoday.net.nz

“

A helicopter will drop you at a beautiful, barely fished destination around our amazing coastline, or near Great Barrier Island, and the trophy fish on offer have barely seen a lure before!

Fishing As we Auckland-dwellers well know, the coastline we live by affords us some of the most magnificent fishing in the Southern Hemisphere and it’s right here on our doorstep.

The beauty of fishing is that it is family orientated - even if you fish alone, you should have some nice catch to bring home for the barbeque. If not, then best head to the boat show and listen to the fishing experts who will be speaking regularly.

”

The show plays host to New Zealand’s largest fishing exhibition and many of the deals on offer are ‘show-only’ specials.

Rods, reels, lures and a multitude of other fishing equipment are on offer while the show runs (which by the way is 15th – 18th May).

Be sure to stop by the Hauraki Fishing Hall; a 2000sqm fishing supermarket packed with show-only deals and $2 million worth of bargains to be hooked.

Fishing, Boating & Marine | Hutchwilco NZ Boat Show

Milan Radonich and Nathan O’Hearn, the stars of TV3’s Big Angry Fish, will be on-hand to give expert advice, answer questions and recall some of their incredible fishing experiences. As well as receiving expert advice from the famous fishermen, be sure to fill out an entry form to put you and a mate into the draw to win an exhilarating fishing trip with the pair.

If this opportunity isn’t enough, there is one more standout prize all fishing enthusiasts will be looking to snag at this years show, a chance to go heli-fishing.

Mike Rose, promotions and marketing manager for the Hutchwilco Boat Show says “Almost everyone interested in fishing has heli-fishing on their bucket list and this year Heletranz are offering the chance to win free trips for each day of the show.

What you need to know What: Hutchwilco New Zealand Boat Show Where: ASB Showgrounds, Greenlane Rd, Greenlane When: May 15-18th Opening Times: 10am to 6pm, late night Friday until 9pm Admission: Adults $20. Children 16 and under – FREE! Parking: Alexandra Park (entrance from Greenlane Rd or Campbell Cres), Cornwall Cricket Club (Greenlane Rd) Allow: Half a day; there’s lots to see & do!

“A helicopter will drop you at a beautiful, barely fished destination around our amazing coastline, or near Great Barrier Island, and the trophy fish on offer have barely seen a lure before!

“There are of course no guarantees, as with all fishing, but this is a once in a lifetime experience and you could have a fishing story to top all others.” >

Be in to win The grand prize is obviously a real deal sweetener for visitors to the show.

The prize itself consists of a brand new Stabicraft 2050 Supercab powered by a Yamaha 150hp four-stroke outboard fitted with an array of electronics, safety gear and insurance.

The keel-up 2050 Supercab is a popular model featuring a longer hull, more ergonomic cabin space and upgraded fishing focused equipment than any previous model.

To be in with a chance of becoming the proud owner/skipper of this amazing boat, all visitors must do is visit the show, buy an entry ticket and have it stamped at all the clearly marked stamping booths.

Once the simple question is answered and the form complete, then it’s over to lady luck! The winner is drawn on Sunday May 18th just after the show closes.

AUCKLAND CHARTER BOATS AND FISHING CHARTERS For fishing and cruising charters in and around the Hauraki Gulf Auckland Charter Boats provides vessels for fishing, cruising and other charters in and around the Waitemata Harbour, the Hauraki Gulf and along the coast from its base in Auckland.

Wheelchair friendly Contact Sean Ph. 0275-969-069 | sean@aucklandcharterboats.co.nz www.aucklandcharterboats.co.nz

reid trailers

Proud to support The Hutchwilco Boat Show

» Building top quality trailers using NZ sourced components. » Repairs and regular maintenance are carried out on all brands. » We also stock a large range of spare parts.

Contact us today for a free quote Ph: 0800 807 155 | E: info@reidtrailers.co.nz | www.reidtrailers.co.nz

www.aucklandtoday.net.nz May/June 2014 39

Fishing, Boating & Marine | Hutchwilco NZ Boat Show

Family fun

Early bird offer

The Hutchwilco Boat Show is a family affair so the kids can come along and enjoy the fun as well.

As the old saying goes, the early bird gets the… chance to win a top-of-the-line Viking Profish 440 Evolution IV fishing kayak packed full of extras.

The Youthtown Aqua Fun Zone is ideal for the kids who are encouraged to bring their togs and jump into one of the heated pools.

Swimming lessons under the watchful eye of Youthtown instructors, snorkelling, paddleboarding and kayaking are among a host of activities the little ones can indulge in whilst budding fisho’s can learn how to catch a fish.

If it’s sailing that floats your boat, visit the Sailing Central section where a selection of the New Zealand team’s Olympic medalwinning boats will be on show.

There will also be a skilled team to inform and instruct on seemingly technical aspects of the sailing boat anatomy, so if you’ve ever wanted to pull up a spinnaker, Sailing Central is perhaps the best place to practice before hitting the water.

All kids (and adults alike) will be keen to be among the first people in the world to see the Kiwi racing submarine - Taniwha.

Designed and built at the Auckland Bioengineering Institute, Taniwha will head from the Hutchwilco New Zealand Boat Show to Portsmouth, England, where it will race in Europe’s largest swimming pool in the second International Submarine Race this July.

The Taniwha design and racing team will be on the Dive NZ stand in the Hauraki Fishing Hall throughout the show, showcasing their impressive innovation and hopefully racewinning sub.

Well, the saying doesn’t quite go like that, but it’s a pretty good reason to purchase tickets online before May 7th. The package is worth $3,000 in total, and it means you beat the queues at the entry gates – that’s bait that many will take.

The New Zealand Coast Guard – A valued exhibitor at the Hutchwilco New Zealand Boat Show On May 1,2014 Coastguard launches its fourth annual MayDay fundraising appeal, to spread the word and raise much-needed money for Coastguard’s vital volunteer training programme, asking people to donate an ‘Hour for Coastguard’.

This year alone Coastguard’s volunteers will give more than 307,000 hours of their time and save more than 7,000 lives; money raised from the MayDay Appeal will be used to train the charity’s volunteers who play a critical role in its ongoing mission to save lives at sea.

Chief Executive of Coastguard New Zealand, Patrick Holmes says “Coastguard’s 2,400 active search and rescue volunteers all receive high standards of training to ensure Kiwis are kept safe while out on the water.

“These are costly exercises and money raised from the MayDay Appeal will ensure we can continue to provide our volunteers with the skills they need to tackle life threatening situations on the water and bring New Zealanders home safely.”

During May New Zealanders can get involved in Hour for Coastguard – an interactive campaign encouraging Kiwis to donate just one hour of their pay to support the work of unpaid Coastguard volunteers.

Donate an hour of your pay by visiting www.hourforcoastguard.co.nz or you can: Make an automatic $25 donation by calling 0900 SOS SOS (0900 767 767) Make a direct credit into the Coastguard ASB Account 12-3209-0434030-01 (reference MayDay and your SURNAME) Send a cheque to ‘Coastguard New Zealand’ at PO Box 33559, Takapuna, Auckland 0740 Call in to your local ASB to make a donation – remember to tell them it’s for Coastguard’s MayDay Appeal Support your local Coastguard Unit at http://www.givealittle.co.nz/event/ Mayday2014 (click on “Fundraisers” to choose the unit you wish to support).

“Hour for Coastguard means that Kiwis can tailor their donation to suit their income and at the same time play an important role ensuring our volunteers get the training they need.

“By visiting www.hourforcoastguard. co.nz, you can quickly and simply donate the equivalent of an hour’s pay. By donating, supporters will know that for one hour during May they’ll be supporting local volunteers saving lives in their local community,” adds Patrick Holmes. AT

Hutchwilco New Zealand Boat Show ASB Showgrounds Greenlane Rd Greenlane May 15-18th - 10am to 6pm, late night Friday until 9pm T (09) 525 6999 www.boatshow.co.nz — Advertising Feature

Looking for an INDESTRUCTABLE, UNSINKABLE, STABLE runabout crossing the barrier between personal water craft and trailer fishing boat?

This three person beauty is worth considering.

See us at the Hutchwilco Boat Show Site 210 Words and images from Norman Holtzhausen (Trade a Boat)

www.macboats.co.nz - Visit the showroom at: 36 Cryers Rd, East Tamaki, Auckland

After Hours: 027 231 1904

Learn to Sail -a sport for life!

Bucklands Beach Yacht Club Est 1949

Junior Learn to Sail Programme - YNZ Levels 1 & 2 & 3

Adult Learn to Sail Programme - YNZ Levels 1 & 2

Starts September. Courses held on Sundays in 3 hour sessions over 6 weeks using Optimist and Sunburst Dinghies

Starts August. Courses held on Saturdays in 6 hour sessions over 3 weeks using 7.4 m keel boats

Highly experienced Yachting New Zealand qualified instructors.

Please enquire for further details on 534 3046 and check our website www.bbyc.org.nz or email coach@bbyc.org.nz 40 May/June 2014 www.aucklandtoday.net.nz

Fishing, Boating & Marine | Fresco Shades

Cool coverings Auckland home owners are not the only ones recognising a great product when they see one in Fresco Shades’ unique canopies – the company is now being recognised by its international peers.

Award-winning canopies

Fresco canopies can be used to: • Protect outdoor furniture • Create outdoor dining, lounge and barbecue areas, as well as outdoor gyms • Cover spa pools or swimming pools • Create carports and cover for boats • Cover entrances or walkways to front doors.

“It’s about being recognised on the international stage,” she says. “This gives us reassurance we are on the right track.”

Enhancing your home with Fresco Fresco Shades can help you make the most of your outdoor area, whatever the weather, enabling home owners to use their outdoor spaces all year round.

The company has been creating magical outside spaces since 1998; providing cover for homes, schools and businesses.

Its stylish canopies were designed and developed by the company and can be custom made for most situations.

Fresco Shades can create a useable outdoor room for your home

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Fresco Shades won a prestigious International Outstanding Achievement Award at the IFAI Specialty Fabrics Expo in America late last year. The same product also won the Best Canopy award at the Outdoor Fabric Products Association of NZ 2013 awards, where Fresco also scooped the Best Blinds and Screens award.

Marketing manager Megan Cummins says the international award is a huge coup for the company and confirms it is offering great service and an excellent product.

Fresco Shades also offers a range of café curtains/side screens, which can be used to enclose the canopy as soon as the weather changes, and in many other situations, such as closing in pergolas. as soon as the weather changes.

Cummins says the company’s focus is on creating outdoor rooms for its customers, who can create a cool shady haven in summer or a dry usable space in winter. By enclosing the sides, you can live and entertain outside even when it’s raining or windy; you can even barbecue outside in winter.

Fresco canopies are ideal for use in the hospitality industry and can offer extra sheltered seating outside, as well as smoking areas for clubs.

Businesses use Fresco canopies for staff relaxation areas, entrance ways, parking and for extra storage, while they’re also used increasingly by schools and kindergartens as sheltered play areas and walkways, pool and seat shading and for queuing areas by tuck shops.

High quality canopies All of Fresco Shades’ canopies are custom designed for each unique location, with various styles to choose from.

They feature a tough architectural-strength PVC roof, which offers 99 percent protection from UV rays. The fabric, which is imported from France, carries a five year guarantee and will last 25-plus years, after which it can be easily replaced.

<

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Fresco offers a range of Glidetrack curtains, which are based on a spring-loaded roller system that is attractive and easy to use.

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Fresco Shades offers a range of great benefits to customers, including: • Customised outdoor canopies, curtains, screens and outdoor rooms • A wide variety of colours and materials • Canopies made from powder-coated steel and architectural-strength PVC roof • Five year warranty.

Glidetrack can be installed on a Fresco canopy or made to fit with most existing structures such as wooden pergolas. They come in a range of quality fabrics, including clear PVC for blocking wind and rain, and mesh PVC for increased privacy and glare control.

Other screening options include zip curtains, fixed panels and doors, and they can even accommodate pets with integrated pet doors for your cat or dog. AT Fresco Shades 41-53 View Road Glenfield T (09) 443 3414 Freephone 0800 FRESCO (373 726) www.frescoshades.co.nz — Advertising Feature

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42 May/June 2014 www.aucklandtoday.net.nz

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Fishing, Boating & Marine | Bucklands Beach Yacht Club

Auckland’s gateway to the water Bucklands Beach Yacht Club is a community-based club with a deep history entrenched in the region.

Olympic stars have been nurtured through the long standing club which offers the eastern suburbs a wide range of water and land-based activities.

This year the club celebrates its 65th year of providing a gateway to the water and as a focal point for community activity and gatherings.

Making it to 65 Back in the early thirties a strong bond was developed among the few permanent residents of the Eastern Beaches and in 1934 a small number of yachts started racing.

It was not until 1949 when a club was formed then known as the Bucklands Beach Boating and Lifesaving Club. The club was decidedly smaller than it is today. It comprised of a 6ft x 8ft shed kept behind the post office which was actually carried across the shell road by the club’s members on a Sunday.

It began life as a basic club, populated with do-it-yourself boaters who’d often built their own vessels, and a few yacht designs were born. The gun would sound from the mobile shed for 20 years until the club experienced somewhat of a transformation.

In 1969, new club rooms were built on a site (Grangers Point) where the Harding brothers had a boat shed which had been used by the club for storage for many years. When demolition of the shed was requested by Manukau City Council, the new clubhouse was built on that site, and the building still remains today as the club’s junior learn to sail centre.

With the new clubhouse on the foreshore within a few years the club had increased

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44 May/June 2014 www.aucklandtoday.net.nz

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The club experienced a boom around the 70s and in 1976, the Half Moon Bay Marina opened, attracting even more yachties to the club and membership soared.

In 1981, the need for new club rooms had prompted relocation to Half Moon Bay, to spacious new premises designed by Alan Warwick. Fast forward seven years and the construction of a 100 berth marina was completed to offer even more aquatic access for the Bucklands Beach Yacht Club.

The bar and bistro benefitted from a kitchen upgrade and the ever increasing membership received generous portions at reasonable prices. The excellent facilities on offer to the club members are complimented by spectacular views over the beautiful Tamaki Estuary.

The club prides itself on being the biggest family yacht club in New Zealand. Bucklands Beach Yacht Club is a place for young and old to enjoy the recreation of eastern Auckland shores, complete with a strong community spirit.

Undoubtedly, this spirit has assisted in the development of its members, some of whom have gone on to represent their country in their chosen discipline including Olympic yachtsmen Bruce and Barbara Kendall and Joey Allen of Team New Zealand.

A further milestone was reached when the club was awarded the right to run the Louis Vuitton Cup in 2000 and 2003 challenges.

This generated considerable interest and new memberships. >

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capacity, starting keel-boat racing with fleets of more than 100 yachts. The members began to see the fruits of their expansion.

1 Ara Tai, Half Moon Bay. Ph 534 5638 Open Mon-Fri 8.30am-6pm; Sat 9.30am-12.30pm

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Congratulations on 65 Years!

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Fishing, Boating & Marine | Bucklands Beach Yacht Club

Future direction The club’s current strategic intent is “to provide sustainable programmes and facilities so as to be the base for the eastern suburbs community to learn about, participate in and socialise with others interested in marine based activities”.

On the water the club will continue to grow their youth and adult learn to sail programmes and increase the participation in mid-week and social Friday night racing.

The club already has the ‘Have a Go’ sailing experience during which some 800 children were introduced to sailing in the last summer season.

The club will also look to maintain a worldclass base as a destination of choice for members, prospective members, visitors and the community.

The club intends to introduce Have a Go for adults to compliment the current learn to sail courses for anyone who may wish to try out sailing. There will also be further

development with the inter school teams coaching and sailing regattas, and most of all the Bucklands Beach Yacht Club wants to connect parents of youth sailors with the wider club activities and facilities.

This year alone the club has organised the 420 Regional School Team Racing finals, the Townson Regatta, the Pied Piper Regatta and held a school teams racing camp among a host of other exciting activities for young water enthusiasts.

The club members currently enjoy value for money with high quality food and beverages, a range of social activities including trivia nights, talk evenings, lucky draw and member’s nights. Members enjoy the easy central access to our beautiful harbour, which offers great fishing and boating within a close proximity.

In conjunction with The Big Fish Bait and Tackle Company and Bucklands Beach Lions, the club has organised well participated fishing competitions.

Proud to support Buckland’s Beach Yacht Club on their 65th Anniversary www.nz.northsails.com

09 359 5999 Congratulations to Bucklands Beach Yacht Club on 65 Years

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Ph. 09 576 2764

Receive FREE propellers with every new D4/D6 Diesel Stern Drive package Save over $3000.00 Contact Phil on (09) 536 5249 or email phil@ovlov.co.nz For new engine sales, service and spare parts of marine diesel & petrol engines, IPS, inboard, stern drive and outboards contact the team at Ovlov Marine Pine Harbour.

Factory trained technicians with 3 mobile units available. Check out our website www.ovlov.co.nz for a list of available products.

46 May/June 2014 www.aucklandtoday.net.nz

boatminders Ltd

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“

Bucklands Beach Yacht Club is the hidden jewel of the eastern suburbs – truly the best kept secret!

”

Likewise Rotary, Lions and Totara Hospice have used the clubs facilities to host other yachting and fishing events benefiting the local community.

Newer water activity groups such as jet-ski and paddle-boarding are also using our facilities. The club has a good relationship with the neighbouring, Half Moon Bay Marina, which currently supports racing at Bucklands Beach Yacht Club.

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Fishing, Boating & Marine | Bucklands Beach Yacht Club Overall, the club’s desire is to be the centre for marine education programmes.

By linking its current facilitators, which include Coastguard NZ and the Surf LifeSaving Club, with the community at large – Bucklands Beach Yacht Club will position themselves as a centre point of education and offer other such safety schemes and initiative with the opportunity to join forces for the betterment of the sea-goers in Auckland.

Local groups including the Rotary, Mah-jong, Lions, exercise classes, even the Bucklands Beach art exhibition have taken advantage of the expanded amenities on offer at the club.

Ray White regularly holds property auctions at this versatile venue.

A wonderful venue With its wonderful vista and ease of parking, the club offers its venue for weddings, private functions and corporate conferences and is ideally suitable for those special occasions.

With ample parking, a ferry service to Auckland City this is the place to hold that special event away from the hustle and bustle.

Seminars, anniversaries, birthdays or any celebration you wish, BBYC has a room to suit. Must of the rooms face north with magnificent marina and harbour views including Bucklands Beach. Rangitoto Island is just across the water.

Come down and enjoy the new menu at the Boatshed. The Restaurant is open for lunch Sunday from 12pm. Dinners are from Wednesday through to Sunday nights.

The meals are great and it’s fantastic to see so many members using the restaurant The Bucklands Beach Yacht Club will coordinate all your arrangements including various options from light lunches to fully catered buffet meals.

The Headsail Room Is a very spacious area with a central, semicircular bar with adjacent toilet facilities.

Located on the ground floor the Headsail Room is available on most days for larger functions up to 180 persons or 150 seated.

The lounge faces north opening up onto a fantastic deck area which is ideally suited for wedding services.

The Percy Jones Lounge The Percy Jones Lounge is the upstairs members lounge with lift access. A very spacious area with a central, semicircular bar with toilet facilities adjacent.

The lounge faces north opening up to a fantastic deck area allowing magnificent marina and estuary views of the Bucklands Beach peninsular and Rangitoto Island in the distance. Functions may include sit down or buffet style meals or more informal finger food or BBQ type catering.

Conference and training facilities For corporate requirements we also have two smaller rooms available for meetings, seminars, training or conferences. The conference room seats 10 to 45 and the boardroom caters for up to 12 people.

Community involvement Another goal of the club is to enhance the gateway to the sea by leading and supporting development and operation of public, club and community facilities.

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If you haven’t been down to try the venue, all of the above should be enough to convince you to become a member of this very active boating club. AT

Bucklands Beach Yacht Club Inc Ara Tai Half Moon Bay T (09) 534 3046 E reception@bbyc.org.nz www.bbyc.org.nz

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All communities need a focal point to socialise. The Bucklands Beach Yacht Club which harbours one of the country’s most beautiful scenic views and acts as a pristine entrance to so many water-based activities; fishing, sailing and keel-boating. All things aquatic make for the perfect social focal hot-spot.

Book your wedding at Bucklands Beach Yacht Club and you and your partner can enjoy a free meal with complimentary wine included.

With our wonderful vista we are ideally suited for those special wedding shots, superb food, flexible function rooms and easy parking makes Bucklands Beach Yacht Club the ideal choice for your special day.

Congratulations Buckland’s Beach Yacht Club on 65 Years

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www.aucklandtoday.net.nz May/June 2014 47

Fishing, Boating & Marine | Titan Marine Engineering

The beauty of boating Nestled comfortably in our little corner of the South Pacific, framed by oceans that dwarf our land mass, New Zealanders traditionally feel as at home on the water as on the land.

Watercraft is arguably one of man’s most significant inventions. The first vehicle, boats enabled us to travel down rivers, across lakes and seas and eventually the ocean. It was the boat that enabled us to see the world.

While our earlier forbears lashed logs or bundles of reeds together to commandeer earth’s waterways, it is a tradition which continues today and, while our waterway vessels have evolved, so too has the technology behind them.

The evolution of Titan Marine is as salient as that of the boat itself.

From commencement of operations in March 1993 to the present day, the company has grown and diversified in accordance with an efficient, competent and professional marine and industrial engineering service to a local and international client base.

Established in a small workshop situated in Auckland’s Newmarket, Titan’s Marine’s main emphasis was directed

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to the Port of Auckland, where the company remained based until March 2000.

Due to the high fluctuations of workload associated with the ship repair industry and in order to provide continuity of work for the company’s employees, it became necessary for Titan Marine to become involved in fabrication and general engineering.

The company’s industrial based workload typically includes power station construction, maintenance and shutdown work, sewage treatment plant maintenance and upgrade work including large fabrications and installation work, chemical product company planned maintenance and shutdown work, cement company maintenance and shut down work – to name just a few.

Today fabrication and general engineering has grown to become a significant proportion of the company’s turnover, approximately 50 percent.

After approximately 12 months, the business outgrew the Newmarket premises and larger and more suitable facilities were located and leased in Halsey Street, Freeman’s Bay, closer

Today Titan Marine encompasses its own slipway and repair berth in Auckland’s Hamer Street with 64 permanent staff and contract casual tradespeople.

toward ship repair work, both deck and engine room aboard the many cargo vessels frequenting the Port of Auckland.

At this time, Titan Marine Engineering Ltd purchased the business of Marine Steel Ltd, including the building and all equipment in the West Auckland workshops, the Freeman’s Bay slipway, (including the adjacent buildings and equipment) and the head lease for the property.

For all your professional automotive, mechanical and electrical servicing.

Call 09 303 2955 or call by 61 The Strand, Parnell, Auckland info@civicautomotive.co.nz

| www.civicautomotive.co.nz

Market leaders delivering quality service, products and service technicians.

We present sound technical advice, repairs and installations as well as back up service for customers and products in New Zealand and overseas.

Air Conditioning • Refrigeration • Marine Specialists • Design • Sales • Installation • Service • Technical Support • 24 Hour 7 Day Service

PO Box 353, Silverdale, 0944 • P: 09 426 0690 • F: 09 426 0689 • info@totalrefrigeration.co.nz • www.totalrefrigeration.co.nz 48 May/June 2014 www.aucklandtoday.net.nz

Fishing, Boating & Marine | Titan Marine Engineering

Titan Marine’s services (ISO9001) include, but are not limited to: • Total ship repair • New build tugs and barges • Heavy and general Machining • Certified welding to Lloyds, Bureau Veritas, Germanischer Lloyd and A.B.S. Classification Societies • Technical and engineering related stores • Total site installations • Project management • Ferrous and non-ferrous fabrication • Design of specialised equipment • Electrical repairs and full installations (NZ Registered Electricians) • Full mechanical overhauls • Site work • A 24 hour / 7 day service.

A slipway of size and stature Construction on the slipway at 14 Hamer Street central-Auckland was carried out through 1973, established for repairs to fishing boats for the local market and commercial cargo vessels of up to 1600 tonnes travelling between New Zealand, Fiji and Vanuatu.

Located in the heart of Auckland city, Titan Marine’s slipway has an experienced team of dedicated technicians on hand and is ready for your yacht.

The slipway stats: • 80 metre lay-by berth • 8 tonne tower crane • Class approved machining and fabrication • Project management

Titan Marine’s slipway has the capacity and capability to offer all repairs and maintenance, including: • Complete marine mechanical services • Project management • Traditional craftspeople • Survey management • Survey requirement to all international classification society requirements • Water blasting, painting and application of anti-foul coatings.

The Lloyds and GL-approved yard is equipped to provide the full spectrum of marinebased services, something which has been gratefully received by the superyacht clients who have moved to snap up a place in the queue for work. The experienced team is known for its ability to complete work to the industry’s high standard and meeting the expectation of clients.

Work within Titan’s comprehensive facilities can include steel, stainless steel and aluminium fabrication, painting and fairing, surveying, interior and exterior refits, mechanical services and antifouling, with full project management onsite. The large class approved fabrication and machine workshops on site allow all work to be carried out metres from the yacht.

The Titan team changed the mode of slipway management to run as a “closed yard” operation in the New Year, primarily in order to provide greater quality control over the carious subcontractors frequently employed within the yard.

“We believe the ability to work directly with the vessel allows transparency in time and cost for the client and gives our management team greater control in ensuring quality is maintained.”

>

• Water blasting and painting • Waste disposal • Vessel security.

The 1,500 tonne slipway facility and 80 metre repair berth enables Titan Marine to accommodate super yachts and other large pleasure craft, with the capacity and capability to offer all repairs and maintenance.

The quiet end to 2013 allowed the Aucklandbased superyacht refit facility the perfect opportunity to refurbish and give maintenance to their slipway as well as refit yard.

The slipway is engineered for 1,500 tonne with the 80 metre repair berth, plus with Titan’s class approved fabrication and machining capabilities, the yard is a viable option for any vessel maintenance or refit requirements. In downtown Auckland beside the Silo Superyacht Marina, Titan Marine has the unique position to cater to vessels in their shipyard and works on the dock.

The company’s highly-regarded team includes aluminium welders holding Classification approval under the various societies, among the other specialist marine engineers.

And the mission? To provide top quality, 24 hour, seven days a week service to its international and domestic customers.

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PROUD TO HAVE A LONG STANDING RELATIONSHIP WITH TITAN MARINE ENGINEERING

Robinson Interiors Ltd is a company with the sole focus of manufacturing and fitting high quality interiors for superyachts and other special projects. www.robinsoninteriors.co

21 Walls Road, Penrose, Auckland - T: (09) 579 2222 - office@safewayscaffolding.co.nz

www.aucklandtoday.net.nz May/June 2014 49

Fishing, Boating & Marine | Titan Marine Engineering

“

No two days are the same for Titan Marine.

The company’s diverse capabilities have culminated in a broad workload spanning the marine, industrial and general engineering sectors.

No two days the same

”

No two days are the same for Titan Marine.

The company’s diverse capabilities have culminated in a broad workload spanning the marine, industrial and general engineering sectors.

Examples of typical work types and specific contracts recently undertaken are listed below:

Marine Main propulsion engine and generating engine repairs and maintenance Includes turbo-charger overhauls, in-situ machining of liner and cylinder entablature sealing surfaces, fuel injection equipment overhaul and service, complete engine removal and overhaul, line boring of main bearing pockets, alignment of engines to gearbox, routine servicing and total crankshaft replacement.

Steam plant repairs and maintenance • Replacement of fractured boiler water and furnace tubes

PROUDLY SUPPORTING TITAN MARINE ENGINEERING

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50 May/June 2014 www.aucklandtoday.net.nz

Industrial Power station • Assembly and pressure testing of titanium heat exchangers for new Co-Gen Power Station at Otahuhu “B” Power Station, Auckland • Subcontract to main contractor for mechanical, pipe work and ducting installation at Co-Gen Power Station, Otahuhu “B” Power station Auckland • Subcontract to main contractor for engineering services for new Co-gen Power Station for Trans Alta Southdown Power Station. Project included installation of turbines, HP Steam pipe spooling and installation of associated equipment • Machining of Turbine Bearings for ECNZ’s Hydro powered stations around New Zealand • Installing and aligning of main turbine drive motors for power generation.

General Industrial • Contract for “Scada” automation of Auckland’s water supply system, a six month contract

• Plant upgrade at Orica Ltd (Ammonia Plant)

• Steam turbo alternator gen sets

• Installation of HP Gas Lines for Liquigas Ltd’s Wiri Bottle Fill Facility

• Overhaul of control and steam isolation valves, alignment of turbine to gearbox.

• Heavy and general machining.

Customer satisfaction is our number one concern when we supply, service, modify and build systems for all types of Hydraulic Equipment in a multitude of industries

Proud to support our valued client Titan Marine Engineering Ltd

Boats: • Hatches • Engine covers

E-mail: info@gasstrutservices.co.nz www.gasstrutservices.co.nz Fax: 09 834 5030 44 Rewarewa Rd, Te Atatu, Auckland

Hull repairs and surveys, steel and aluminium, re-plating of ships’ hulls, propeller shaft surveys and repairs, gearbox overhaul and repairs, tank repairs, deck and hull structural modifications.

• Overhaul of LP, HP and superheated steam valves

We supply struts for the following:

Engineering & Manufacturing: • Machine guards • Specialist equipment

Refits of vessels on slipway

• Steam drum fracture repairs

MOBILE SERVICE

Other: • Architects - custom build • Office Chairs

Repair and maintenance of pumps and pumping systems, including installation and repair of pipework, repair and maintenance of fuel oil and lubrication oil purifiers, separators and clarifiers.

• Installation of stainless steel pipes and pumping system for a large paint producing company

0800 STRUTS

Automotive: • Bonnets • Boots • Canopies

Auxiliary system repairs

MARINE |

Ph: 09 273 9142 F: 09 273 9146 M: 021993 706 43 Allens Road, East Tamaki, Auckland w w w . h y d r a u l i c s . n e t . n z

INDUSTRIAL | CONSTRUCTION | MOBILE

GWS are proud to support Titan Marine with the supply of quality machinery, consumables and exceptional after sales service Phone: 09 828 9888 or 0800 KEMPPI Email: sales@gwsnz.co.nz Address: 13 Patiki Rd, Avondale Auckland

Fishing, Boating & Marine | Titan Marine Engineering World class marine vessels Titan Marine has the facilities and the experience to build vessels which meet world class quality standards.

The company’s first new build in New Zealand was the $7 million Lyttelton Port Company tug Blackadder, named after the rugby player Todd Blackadder.

Titan Marine Engineering was selected to build the 24m, 65 tonne vessel against competition from yards throughout New Zealand, due to their marine expertise and proven engineering achievements, Lyttelton Port Company managing director David Viles said at the launch of the tug, Titan’s first new build in New Zealand.

“I can publicly state today that I am happy to endorse the decision by the Lyttelton Port Company, and act as a reference for Titan Marine Engineering, who have been both professional and excellent to work with throughout the construction of our new tug,” David says.

Recently built vessels include: Tug

“Blackadder”

24m, 65 tonne bollard pull ship assist harbour tug ASD, built for Port of Lyttelton.

Barge

“We had the manpower, the management structure, the facilities, experience and expertise.

“H24”

24m length x 8.5 m beam digger barge with positioning spuds and self-draining hopper, built for Honk Barges Ltd Auckland (Paul Webb).

“All that was required was the opportunity to prove to prospective and discerning clients, on and offshore, that the company, which was at that time an unknown vessel constructor, could construct a vessel to international standards.”

Barge 27 m length x 7.6m beam dry cargo RO.RO for log retrieval in and around Picton area, built for Johnsons Barges, Havelock (Peter Johnson).

The completion of the project confirms the New Zealand boat building industry, and Titan Marine itself, can meet the challenge of producing a vessel to worldclass quality standards.

Three pontoon barges 10m x 3.0 m beam for use at own wharf fendering requirements – Whiteboats.

“We’ve built a 24 metre barge with its own moon pool, which allows access to the water for research and divers, mudhopper and hydraulic spud mooring system. This is specific for the New Zealand coast, but due to its versatility it has been absconded to the Australian coast.”

Pontoon barge 9.0 m x 2.4 Beam for Tulalu Government.

For transportation of cargoes around small atolls in the South Pacific region.

Work barge “TME01”

“We specialise in the white boat market on the slipway, luxuries boats generally over 40 metres, multimillion vessels which cost up to $60 million per vessel. This work can range from minor an underwater paint job to a full blown multimillion dollar refit.

12m length x 3.7 m beam built for undertaking anchor removal of ships within Auckland harbour.

Work Barge “TME02” Built to assist with under-wharf repair works at Winyard wharf.

“We still do the local fish fleet and the Ports of Auckland tugs.” >

City Rewinds Limited www.cityrewinds.co.nz

Auckland‘s Electric Motor Repair Specialists City Rewinds specialises in all aspects of Electro-Mechanical rewinds and repairs of: • AC/DC Motors, Voltage and Frequency Conversions, Pumps and all makes of Generators throughout NZ and the Pacific • City Rewinds are proud to have provided services over many years to Titan Marine Engineering

Congratulations to TITAN MARINE ENGINEERING on their 21st Anniversary in Business www.aucklandtoday.net.nz May/June 2014 51

Fishing, Boating & Marine | Titan Marine Engineering

From superyachts to Hiabs Today the Titan Marine business includes its own slipway and repair berth in centralAuckland, a machine shop catering for heavy or large capacity machining, plus purpose built site work equipment.

“Within these three significant facilities we have a diverse range of capabilities,” Titan Marine project manager Phil Cameron says.

“We also have the ability to provide off site fabrication work. We’re in a strong, competitive position going forward.”

Superyachts With the 1,500 tonne slipway facility and repair berth, Titan Marine can carry out water blasting and antifouling, hull painting and complete marine mechanical services. Full project management is available.

Titan Marine has traditional craftsmen, class approved machining and fabrication, survey management and caters for refits

Marine and shipping Titan Marine’s specialist marine engineers can carry out a massive range of work.

This list is vast and includes: main engine overhauls and surveys, class approved fabrication for stainless steel, carbon steel and aluminium, deck and hull structural repairs, generator repairs and overhauls, boiler surveys and repairs, pump repairs and rebuilds.

The list of capabilities continues with: spare parts supply, electrical repairs and

installation, hydraulic and pneumatic repairs and installations, dry docking and lay ups, propeller repairs to Germanischer Lloyds specifications and engine repairs to Classification specifications.

Machine shop

All available 24 hours, seven days a week.

• Teach Lathe - OCCACA 51020

Electrical department Fully qualified marine electricians are available for shipboard, onsite or workshop electrical repairs on switchboards, bow thrusters, generators, container sockets, electrical equipment and pumps.

A 400 Kva generator hire service is also available so you can have power where and when you need it.

Fabrication shop Titan Marine’s large fabrication workshop has ticketed welders available.

A Lloyds and Germanischer Lloyd approved workshop, it caters to Lloyds, Germanischer Lloyd, Bureau Veritas and ABS qualified procedures.

Bronze propeller repairs to Classification specifications and approvals are available.

A guillotine - up to 16mm plate x 3.6m, sub arc welding, horizontal press, profile cutter - up to 160mm plate, creeper cutters and pipe benders.

The fabrication shop caters to pipe work (structural and pressure), tanks and silos, walkways, pipe bridges, all steel structures, industrial fabrication, pressure vessels, 400 tonne press brake, plate roller, plasma and profile cutting and wheeling machine.

• Fully equipped Classification approved machine shop • Two metre diameter capacity lathes

• Milling • Grinding • Horizontal boring • Machinery installation and setup • Fabrication of new machinery parts • Dynamic and static balancing • Portable facing machines • In-situ machining.

Transport Cranes/hoists Titan Marine’s lifting equipment and services include: Onsite inspection and testing of lifting equipment, monorail and gantry design, fabrication and installation, gantry repair, crane and monorail inspection, hooks, sheaves, chain blocks and lever blocks, electric and air hoists repairs and overhaul.

Industrial Engineering For site work an experienced ‘onsite’ workforce provides piping fabrication and installation in stainless and carbon steels, machinery installation, factory maintenance shutdowns, structural steel fabrication and erection, and project management.

General maintenance includes piping fabrication and installation to all codes in stainless steel, carbon steel, aluminium and copper alloys.

Some industrial engineering clients include: • Mighty River Power • Wiri Oil Services Limited

Hiab truck hire

• Mobil (NZ) Ltd

Hiab trucks are available 24 hours from Titan Marine with a maximum lift of:

• Shell Oil (NZ) Ltd

- 6.5 Tonne at 3.5 metres - 770kgs at 19 metres Trucks, utes, fork hoists and small barge hire is also available.

• BP Oil (NZ) Ltd • Air BP • Dow Industries • New Zealand Transport Agency.

Proud to support Titan Marine and NZ Marine Industry Association

stainless steel / aluminium / fabrication / welding Holton Marine Ltd telephone +64 9 368 9040 www.holtonmarine.com 52 May/June 2014 www.aucklandtoday.net.nz

Fishing, Boating & Marine | Titan Marine Engineering

The current permanent employee workforce of tradespeople is made up of the following professions: • Engine fitters, marine • Fitters, mechanical • Fitters, electrical • Fitter, turners and machinists • Fitter welders • Boilermakers • Aluminium welders

As is the nature of success, a strong team of loyal suppliers have also played an important role in the success of Titan Marine.

City Rewinds carries out the reconditioning and rewinding of motors, Titan Marine project manager Phil Cameron says.

“They’re a delight to work with and are one of our principle electrical motor repairers.”

Global Welding Supplies is the supplier of welding equipment and consumables.

“Their technical assistance about welding equipment is invaluable to us,” Phil says.

Robinson Interiors does much of Titan’s interior refits. “They’ve refurbished one of our passenger liner fleets.”

Civic Automotive Electrical provides support to the running fleet. “They provide quality repairs and servicing,” Phil says.

Holton Marine carries out high class architectural marine work. “Safeway Scaffolding is our backbone for access for high structure requirements.”

Gas Strut Services supplies Titan’s auto lift struts. “Penberthy Insurance are our

insurance brokers, they’re always up for a challenge.”

Takapuna Contractors (1971) carries out the underwater cleaning preparation and painting, interior cleaning and sometimes protection works for Titan.

Thompson Tow Boats is used for positioning vessels on the slipway without paint damage. “Total Hydraulic Services provides our hydraulic servicing and repairs on behalf of us for our clients.”

And last, but certainly not least, Total Refrigeration looks after the company’s refrigeration requirements.

Behind the business They say a business is only as strong as its weakest link. Thankfully there’s nothing weak about the team that stands behind Titan Marine Engineering.

Presently, Titan Marine Engineering Ltd employs approximately 55 trades people of all disciplines on a full time basis, with an extensive network of selected subcontractors which are utilised for the larger projects undertaken by the company, whether it be industrial or marine oriented.

”

- Online review

• Marine electricians.

No man stands alone

“

Amazing work! Best marine engineers in the country, I think!

Projects finished on schedule to the highest standard.

A strong service ethic ensures Titan Marine:

• The provision of and access to technical advice and assistance where required

• Goes the extra mile to provide products and services that meet customer specific needs and expectations

• Maintaining an effective management group and a skilled and motivated team of tradesmen. AT

• Ensures staff have the appropriate training and support so they can fully contribute to the company’s services in the most efficient and effective manner • A continuous improvement approach that ensures they regularly review and improve our processes and procedures

Titan Marine Engineering Ltd 14 Hamer St Auckland T (09) 307 3930 E info@titanmarine.co.nz www.titanmarine.co.nz — Advertising Feature

• Harbour towage

THOMSON TOWBOATS LTD

• Coastal & ocean towage • Project cargoes • Barge hire • Tandem & multiple vessel tows • Dredge support • Salvage • Wreck removal • Pilot/crew transfer • Stores delivery

www.thomsontowboats.co.nz P: 0274 961 440

• Fuel & fresh water delivery • Marine consultancy

Proud to support Titan Marine Engineering Ltd

Proud to support Titan Marine Engineering Takapuna Contractors 1971 Ltd has been blasting and painting vessels, commercial buildings and industrial structures for over 42 years. Most of our work involves the preparation of tugs, barges, fishing boats and super yachts. We do water and garnet blasting of hulls, interiors, tanks and new steel. We also do the application of a variety of paint systems including Prop Speed to propellers and shafts.

Carl Longhurst: 021 064 0981 │ Grant Moore: 027 614 3845 Office: 09 482 3322 │ 1/26 Salisbury Road, Birkdale, Auckland Website: takapunacontractors.co.nz │ E-mail: tclsince1971@hotmail.com

09 486 1175 | www.penberthy.co.nz

B USINESS INSURAN C E | PER S O N A L I N S UR A N C E L IFE/DISAB IL ITY A N D MED I C A L I N S UR A N C E With Penberthy you will never be just a number: you’ll be a member of the team…

SLIPWAY FOR HIRE / NEW BUILDS Experienced Project Management Design Back up Experienced Fabrication, Mechanical and Electrical team ISO 9002 Standard Classification Society Approved Workshop

Extensions, Modifications and New Builds for: • Tugs • Barges • Ferries • Superyachts • Fishing Boats

Location: 4 Hamer St, Central City, Auckland, New Zealand Phone: 09 307 3930 │ Fax: 09 307 3931 │ Email: info@titanmarine.co.nz │ Website: www.titanmarine.co.nz

www.aucklandtoday.net.nz May/June 2014 53

Businesses stand up to solve youth social issues As New Zealand’s youth organisations face an unprecedented funding crisis, businesses nationwide are standing up with new social brand Y for YOUTH to solve our serious youth social issues.

New Zealand has the highest youth suicide rate in the developed world, yet there are more than 6,000 charities dedicated to assisting our youth throughout the country.

Y for YOUTH co-founder Alex Greig says “There are hundreds of very successful programmes out there already in the community. The problem is that they are competing with each other for a diminishing pool of government grants, public donations and gaming trust money, which is limiting their ability to scale and expand capacity and in some instances threatening their very survival.”

Find Your Field of Dreams Foundation CEO, Craig Pollock says he and his organisation are fully aware of the impending youth sector funding crisis.

“Even as one of the larger youth organisations, it is a major challenge finding alternative revenue streams just to fund our current programmes. I suspect a lot of smaller youth organisations may simply not survive the next few years.”

Yet as traditional funding sources for the charity sector continue to decline, New Zealand’s alarming youth social statistics, such as bullying and suicide, continue to increase. Just last year there was a 40 percent increase in youth suicide for 15 – 19 year olds.

What can we do about our youth social issues and the youth sector funding crisis?

“New Zealand’s youth social problems are not going to be solved with sausage sizzles and the old method of rattling the bucket outside shopping centres. Our serious social problems require serious resources and funding,” Greig says.

Y for YOUTH is a turnkey corporate social responsibility platform that enables businesses to contribute to the youth sector in such a way that they benefit from positive publicity and increased sales.

Businesses and brands contribute a percentage of their profits to the Y for YOUTH support network.

In return companies display the Y for YOUTH trademark on their products and advertising, similar to Fairtrade or the Heart Foundation Tick branding models. Consumers are then encouraged to purchase from these companies.

Consumers want to buy from companies that support our communities Greig says that today more than ever, consumers want to buy from companies that contribute to our communities. “We have developed a system that makes it easy for companies to donate to the youth sector, but in such a way that they

benefit from increased sales, positive publicity and an improved brand image. It’s a win-win.”

Through the creation of a sustained funding platform for New Zealand’s youth sector, youth organisations’ fundraising burdens can be alleviated so they can focus on expanding their programmes and impacting as many youth as possible throughout New Zealand.

Y for YOUTH co-founder Lara Jane says “We’re talking about transformation and positive social change for all of New Zealand. The more youth that are positively impacted, the more youth that grow up to be happy, healthy, contributing members in our communities.”

100 Founding Angels As Y for YOUTH works towards becoming financially sustainable, it has created an opportunity for 100 forward thinking businesses and community focused individuals who wish to be involved in a movement to reduce New Zealand’s youth social statistics, to become Founding Angels.

Founding Angels support the development of Y for YOUTH by making an initial $5,000 donation (or $500 per month x 10 months), then $100 per month for three years.

Well known entrepreneur Michael Mayell, founder of Cookie Time, was one of the first to step up and claims that becoming a Founding Angel is a good way of practising corporate social responsibility. “This is just a great opportunity to give back, and it makes it very easy for businesses to do it.”

Twenty eight companies and individuals have already come on board as Founding Angels to support the development and growth of Y for YOUTH including Blacksmith Ltd, Navman Wireless, Academy Publishing, Coca–Cola, Tiki Taane, Kim and Mona Dotcom and Sales Star.

For further information and to get involved visit www.yforyouth.org

Business Development | Tubman Heating

Boilers and burner specialists When new owners take over a company with a long and rich history there can often be an unsettling period of change for the staff and customers. But for Tubman Heating the transition was well received.

Chris Callen has been at the helm of Tubman Heating for just over a year now and the change of hands has been smooth sailing all the way. Chris took over ownership from Brian and Margaret Tubman, who had run the business since 1984.

The husband and wife team built a solid reputation as the best boiler and burner installation and service business in the country for 30 years. It was a reputation Chris was all too happy to front and enhance.

Chris says the ‘new’ company has been “warmly welcomed” and the customers have been terrific. He says the first year has been

source ticking over in top shape. Chris says their customers come from a wide variety of commercial and industrial industries with one common denominator, they all need heat.

“We have a big group of customers who manage facilities, such as schools, universities, hospitals, pools, prisons, churches, event centres, fitness centres, retirement villages, hotels and apartment buildings.”

spent “gaining familiarity, understanding customers’ needs, bonding with the team, reviewing processes and managing the cashflow”.

We also look after a wide variety of customers involved in production, such as commercial bakeries, meat and animal products processors, dairy factories, saw mills, beverage plants, growers, vineyards and other manufacturers. We’re also involved with the transport, automotive, aeronautical and marine sectors.”

While the core technical team has stayed the same, he has made a few improvements to the business to speed up communication and job efficiency to benefit each customer’s experience.

“We have introduced SmartTrade job management software which allows us to switch from paper-based systems to ‘data in the field’, we’ve changed the company’s structure to include an operations manager, a service co-ordinator and a sales manager and we’ve revised the company’s image.

Boilers and burners Tubman Heating has a team of qualified and experienced personnel who can design, install, commission, service and maintain heating systems, boilers, burners and associated equipment using a wide variety of fuels.

A breakdown, especially in the middle of winter, can turn your building into an icebox or bring your manufacturing process to a halt, resulting in costly production down time.

Tubman Heating can organise a maintenance schedule for you, tailor made to your building and operating requirements.

Installation or commissioning of new boilers can be carried out by our experienced trained personnel.

By law, steam boilers must have an annual survey. They can organise this for you.

Tubman Heating service maintain all brands of burners on all fuels: Natural gas, Butane gas, Propane gas, Bio fuels, Diesel fuel, Heavy oils, Wood chip, Wood pellets and Coal.

Chris says boilers offer many advantages compared to other heating sources such as heat pumps.

“Boilers are often the only option for a heat source in large buildings. In some situations they compete with heat pumps but are overall more fuel efficient, less prone to breakdown, less complex and have a lower cost of ownership.”

Big business A number of large businesses throughout New Zealand and the South Pacific rely on Tubman Heating to keep their heating

Now that Tubman Heating has celebrated the one year mark under new ownership Chris is turning his sights to the future. He says the “intention is to stay number one in the boiler and burner industry, to grow and to prosper.”

To achieve this goal he acknowledges they need to work hard at quality, continue to hire the best people in the trade and stay abreast of industry changes.

• Tubman Heating provide 24/7 service • They hold and maintain ISO 9001 Quality accreditation • They have their own workshop in Glenfield where they can handle small manufacturing or assembly jobs. AT

Tubman Heating 2/186 Target Road Glenfield Auckland T (09) 444 5076 E boilersystems@tubman.co.nz www.tubman.co.nz — Advertising Feature

Proactive, future focused accountants for SME’s Full service, solutions orientated Accessible, easy to understand advice Xero, MYOB and other accounting packages Passionate about our clients’ business success

Proud to be associated with Tubman Heating Ltd - view the testimonial below

Check our special offer on www.streetSMARTgroup.co.nz or phone for a free first meeting on 09 580 1291

www.aucklandtoday.net.nz May/June 2014 55

Franchising | Franchise Feature

Franchising

your ticket to the fast lane

The fuel for economic growth Franchising plays a significant and growing role within the New Zealand economy. While there are many well known international franchising companies operating nationwide, like McDonald’s, Subway, The Coffee Club and Bakers Delight, there are also many New Zealand founded franchise systems.

New Zealand founded companies include the likes of Harcourts, the Mad Butcher, Columbus Coffee, BurgerFuel, Laser Group, Fastway Couriers, New Zealand PostShop and Versatile Buildings.

Key statistics from the Franchising New Zealand 2012 Survey conducted by Massey University and Griffith University indicates there is estimated to be more than 400 different business format franchisors or brands involved in franchising.

In turn the survey estimated that those brands comprised more than 22,000 different outlets or units – of which around 19,000 were owned by franchisees and 3,000 company-owned. The median number of franchised units per franchise system surveyed was 36.

In terms of employment and job creation, the survey estimated franchising provided employment for around 100,000 people, including more than 55,000 permanent roles, 39,000 permanent part time roles, and just over 7,000 casual workers.

The business format franchise system sector turnover was estimated at between $19.4 and $21 billion. While franchising is not a sector (because it encompasses businesses from multiple sectors), it facilitates a considerable contribution to the overall economy.

Free resource for those looking to buy a franchise The Franchise Association of New Zealand (FANZ) offers a free online training programme targeted to help prospective franchisees understand their suitability for franchising and important information and guidance to consider when evaluating the purchase of a franchise opportunity.

The programme is operated in association with Massey University and the principal authors and editors of the programme were FANZ Members, Franchize Consultants (NZ) Ltd.

The programme can be found at the FANZ website, www.franchiseassociation.org.nz The Franchisee Pre-entry Education Programme is divided into five modules; each containing a number of sub-topics:

Each module concludes with a series of self-assessment questions – and once all modules are completed participates can be awarded a Certificate of Participation by Massey University.

Module 1: Franchising Basics

Why franchise your business?

Module 2: The Money Side

Franchising allows companies to expand rapidly and to finance much of that growth by using the franchisees’ money.

Module 3: The System and Start-up Module 4: Operating and Support Module 5: Due Diligence.

It supplies the franchisor with the necessary resources to expand their business at a pace that otherwise would be impossible.

Passive Income with Guaranteed RETURNS Work ONLY 1 day a week in the booming coffee market and earn better than the normal average wage*

If you ever wanted to own your own business, but didn’t want to work the usual 60-70 hours per week required...

Well now you don’t have to. Introducing Xpresso Delight a one day a week business that returns a normal weeks worth of five days labouring, with a guaranteed minimum 40% revenue return on investment.

This is a limited franchise opportunity with: • Greater than 65% gross profit margins.

• 183 Franchisees in 10 years and growing fast.

• Capital investment from $64,950 + GST. Xpresso Delight were winners of the 2008 Westpac Franchise NZ Awards in the Food and Beverage section: 1. Franchisee of the year Xpresso Delight Auckland 2. Franchise System of the year Xpresso Delight NZ Limited

For information contact Allan Parker 021 875 421 *based on the average Xpresso Delight franchisee earnings

www.xpressodelight.co.nz

Join Australia’s 2nd Fastest Growing Franchise as listed in BRW Magazine - January 2008

56 May/June 2014 www.aucklandtoday.net.nz

Traditionally anything of the highest quality gets compared to sliced bread, but that’s likely just because ‘glazed bread with a hole in the middle’ doesn’t quite have the same ring to it.

There’s no doubting the popularity of the bagel, and there’s certainly no doubting the popularity of Wholly Bagels and Pizza, which has remained a Wellington institution since the doors opened to the first store in Midland Park in the late 1990s.

Six stores and 16 years later, the momentum hasn’t eased.

“We have the right products, the right image and the right systems in place to offer a unique opportunity for franchisees nationwide,” franchisor Sam Rama says.

“Wholly Bagels and Pizza is set to expand throughout the country.”

Customers can choose from a wide range of gourmet and classic fillings, including chicken schnitzel, pastrami, salmon and falafel. For those who want something different, there is the range of delicious pizzas with gourmet toppings.

Wholly Bagels is currently opening its first store outside Wellington in Palmerston North and the goal is to open up to 40 franchised stores nationwide.

“We have been working with The Franchise Coach, one of New Zealand’s top consultancies, to develop processes that make the business easy to learn and manage, as well as truly profitable,” Sam says.

“As a result, we have created a very attractive proposition for our franchisees.”

Investment levels will vary considerably depending on location. “We estimate between $280,000 and $450,000 for a turnkey business, including fitout, equipment, stock and everything else you need to get started. We provide three weeks of comprehensive training in one of our Wellington stores and then a further two weeks in your own brand new Wholly Bagels and Pizza outlet. After that, there’s on-going help and support on a regular basis.”

While we could say the rest is history - that would make for a pretty boring tale.

Better yet, your recipe for success only requires a dash of passion, a dollop of hard work and bunch of enthusiasm. “You need to love bagels, pizza and healthy eating. You need energy and enthusiasm to burn. You need to be ready to invest and take on the challenge of being your own boss. And you need to be committed to maintaining the excellence that Wholly Bagels and Pizza is famous for. What you don’t need is a food background – although that’s good too.

But yes, that first store was a success and was soon followed by five more in rapid succession throughout the Wellington region. “Wholly Bagels and Pizza stores trade very profitably,” Sam says.

“In fact, I’d say anyone with the right attitude who is willing to learn the systems and work hard can create a thriving business with Wholly Bagels and Pizza. It’s all up to you.”

“But the brand never expanded outside the capital because the founders got distracted by other projects.”

If you would like to apply for a Wholly Bagels and Pizza franchise or would like some more information, please email franchise@whollybagels.co.nz

Established after American Charlie Daily discovered he couldn’t get his favourite food in Queenstown, the ‘Pizza’ part of the name describes New York style pizzas and is a more recent addition. Charlie returned to the United States to learn everything he could about bagels before returning to open his first store.

With more than 25 years of experience in the hospitality industry, having owned several cafés and retail food outlets, Sam recognised the potential of a really good brand with a really good product. “The food industry has plenty of pitfalls but having six stores over such a long period had proved Wholly Bagels and Pizza was sustainable and replicable,” he says.

The 13 different types of bagels, from plain to cinnamon raisin, wholemeal to jalapeno cheddar are prepared in the capital then delivered frozen to stores where they are baked in a steam oven to give the perfect shine and unique texture they are known for.

Wholly Bagels & Pizza PO Box 33 234, Petone, Lower Hutt 5046 www.whollybagels.co.nz

Franchising | Franchise Feature

At the same time it gives franchisees a wonderful opportunity to own their own business model on a proven successful business format.

Franchising offers small entrepreneurs with limited capital the chance to succeed on a national basis. It can turn small, local companies into regional forces.

It moves medium sized businesses into the large arena, and for large enterprises franchising can help efficiency, quality and profitability. Franchising can be your ticket to the fast lane.

To be successful, franchising must be done well. In concept, franchising is simple and straight forward however, the devil is in the detail.

No matter what size or what resources a company has, it must engage an experienced and knowledgeable franchise consultant to help guide it through the franchise development process.

Franchising is being employed by more businesses, and more types of businesses, than ever before. Today almost any product or service can be distributed through franchising.

Any business that can operate as a branch network and wants to grow should at least consider franchising.

Why use Franchize Consultants (NZ) Ltd? Franchize Consultants (NZ) Ltd has assembled the most qualified and experienced team in franchising, a team that is creating new success stories today.

“

To be successful, franchising must be done well. In concept, franchising is simple and straight forward however, the devil is in the detail.

”

Franchize Consultants delivers a comprehensive service, offering clients co-ordinated strategic planning, legal briefing, operations systems, recruitment, marketing, training and support services, all under one roof.

The depth of Franchize Consultants’ experience with successful franchising companies and the quality of service has made it an industry leader. The company has been operating in New Zealand for 25 years and in that time, advised most of the country’s outstanding franchise businesses.

Franchising is the modern way to raise capital The cost of investing in a franchise development programme is often a smaller investment than the cost of establishing even one new outlet.

Franchising will give you many more advantages than providing capital.

Franchising enables:

Motivated managers - franchisees almost always outperform branch managers.

Marketing muscle - franchisees all contribute to the national marketing budget.

Better management structure and control the franchise structure is scientifically planned and the operating systems are proven – the whole network can be better managed yielding better results.

Reduces risk - both for the franchisees and the franchisor.

The more difficult and complex a franchise is to set up, the less likely it is someone will want to.

The easier it is for someone to learn how to operate, or manage the business, the easier it will be to find appropriate franchisees – and the quicker they will get into action and start recouping their investment and making a profit.

- Profitable for both parties Both the franchisee and the franchisor have to be happy and making money. It must be a win/win.

- Development of a good franchise culture Franchise networks need to be built on a culture of mutual trust and support, where everyone is working together toward a common goal. Each party has its own particular objectives to attain which contributes to the total goal.

Franchise development is the company’s area of expertise. Whether you are expanding a new brand, reviewing an existing one, or converting company owned operations, Franchize Consultants has extensive experience across a wide range of industries.

Top 3 Reasons to Franchise CAPITAL • TIME • PEOPLE 1.

2.

3.

Build and maintain long term competitive advantage in today’s increasingly challenging environment.

Every business that wishes to franchise needs to get specialist franchise advice.

Franchize Consultants (NZ) Ltd will assist your business to maximise returns whilst minimising the risks.

Franchize Consultants (NZ) Ltd has the best qualified people and the longest track record of success in New Zealand.

The first requirement is that the business that is to be franchised must have a successful track record.

- Easily learned

Buying power - as the franchise grows, collective buying power can become a significant advantage.

Your Partner for Success

- Proven format

- Easily duplicated

Rapid expansion.

Could you use the franchise advantage?

What makes a good franchise?

Franchising overcomes the problems of slow growth. (It is a very fast expansion strategy).

Franchising overcomes the problems of finding capital. (It uses the capital of the franchisees to fund each new outlet).

Franchising overcomes the problems of finding responsible employees (It finds motivated owner operators who drive good results – franchisees almost always outperform branch managers).

Send for a free copy of our “How to Use the Franchise Advantage” booklet

CONSULTANTS Franchize Consultants (NZ) Ltd Telephone (09) 523 3858 win@franchize.co.nz www.franchize.co.nz

58 May/June 2014 www.aucklandtoday.net.nz

Franchising | Franchise Feature

Are your surfaces covered?

Continued optimism in the sector The Franchize Consultants’ April 2014 Franchising Confidence Index has shown further increase in the general trend of improved confidence across the sector.

Overall, the Confidence Index demonstrates continued positivity, though not quite as high as the record levels recorded in the previous quarter. This positive sentiment was shared by other recent general business confidence surveys.

As the new owner of Metspray NZ Limited, Chris Merrick and Kim Cleland are relishing the challenges they face within their business’ fast paced environment.

• Franchisor sentiment toward future franchisee profitability remained positive, with Franchisors reporting a net 50 percent.

Key highlights • Responding franchisors and service providers sentiment is positive and remains elevated across many key growth drivers • Franchisors sentiment toward general business conditions remains high and comparable to other general business confidence surveys (i.e. ANZ, BNZ and NZIER)

It shows that franchisors continue to maintain an optimistic outlook for general business conditions, sales levels per franchisee and franchisor growth prospects.

• Franchisors remain positive about franchisee profitability levels – arguably franchising’s most important key performance indicator

It also recorded an increase in positivity for franchisee profitability, arguably a franchise system’s most important key performance indicator.

• Franchisors sentiment for franchisor growth decreased from the last quarter, and sentiment for access to suitable staff and operating costs also report a negative view.

However, there was a general decline in the perceived availability of suitable locations and staff, and concern regarding rising operating costs.

• The latest results indicated positive franchisor (net 63 percent) and service provider (net 92 percent) sentiment toward general business conditions. These results were shared by the latest results of other more general business surveys including the BNZ (net 64 percent in April), ANZ Business Outlook (67 percent in March) and NZIER (52 percent in December) business confidence surveys • Both franchisors (net 41 percent) and service providers (net 69 percent) remain positive about prospects for franchisor growth. However, this is a decrease from the results in the previous quarter of net 62 percent and net 93 percent, respectively • Franchisors sentiment toward access to financing dropped from a positive nine percent to three percent, service providers are more positive than franchisors at a net 38 percent • Franchisor sentiment toward access to suitable franchisees decreased slightly this quarter, from a neutral zero percent to negative net three percent. Service providers also showed less optimism than previously at a net eight percent • Confidence in access to suitable staff decreased. Franchisor sentiment dropped from net three percent to negative net 19 percent. Service providers also decreased to negative net 15 percent • Franchisor sentiment towards access to suitable locations increased from zero percent to seven percent. Service providers reported a net eight percent • Franchisor and service provider sentiment towards future franchisee sales levels remained at a high level: franchisors at a net 65 percent and service providers up to a net 85 percent • Franchisor confidence in franchisee operating costs remained negative during this quarter at a net negative six percent.

Service provider sentiment was a net negative 46 percent, decreasing from negative net 40 percent from the last quarter

At A Glance | Metspray NZ

“

Overall, the Confidence Index demonstrates continued positivity, though not quite as high as the record levels recorded in the previous quarter.

This positive sentiment was shared by other recent general business confidence surveys.

”

About the Confidence Index

Franchize Consultants’ Franchising Confidence Index is a quarterly survey of some 400 New Zealand franchisors and 100 specialist service providers (such as consultants, banks, accountants, lawyers and publishers) to the franchising community.

The Franchising Confidence Index represents confidence in key measures critical to the success of franchising in this country by reporting attitudes toward general business conditions, as well as key franchising growth determinants including access to capital, suitable potential franchisees, staff and locations.

They took over the company in January 2014 and are proud to be working alongside a group of hardworking and dedicated employees who have brought into its policy that quality is paramount.

The company, which targets steel fabricators and engineers, has 10 employees which make up the experienced and knowledgeable specialists in blasting of steel, zinc spray and all other industrial coatings. It also has two separate factories to ensure superior service, quality of work and flexibility.

With a loyal team prepared to put in extra hours to guarantee work is completed when promised and of a high quality finish, Metspray NZ is already on top of its game.

Chris and Kim say their ambition is to be the number one sandblaster in Auckland.

“Every day brings new challenges to conquer. The fact that we have two factories means we can run different jobs in each factory,” Chris says.

“We have 8,000sqm of area under crane of which 6,500sqm is within our factories. We have three load in-load out points and we have 7,000sqm of concreted storage area.”

Metspray’s recent projects include the Oakley Bridge No 4, as part of the Waterview Tunnel Project in Avondale, completed on March 2014. Section one measured 18m x 4.5m and weighed nine tonnes and section two measured 15m x 4.5m and weighed seven tonnes. The bridge was fully assembled in factory B and transported as a whole piece direct from Metspray NZ to the site.

Two 10 tonne cranes were used to lift the entire structure onto the truck once it was assembled on the factory trestles.

Another project, the Westhaven walking/ cycleway, had its own set of challenges, including an aggressive environment demanding specification to ensure lasting project, tide time-frames and large, heavy steel frames measuring 11m x 5m and weighing two and a half to three tonnes.

At Metspray NZ you’re guaranteed a friendly and professional team who offer solutions suited to your needs. Talk to Chris or Kim to see how they can help you with your requirements.

In many respects zinc metal spray is an ideal shop coating as it offers advantages over galvanising and typical coating systems. Zinc metal spray combined with complimentary coating systems over the top give superior corrosion protection to fabricated steel projects, requiring long term protection.

Metspray NZ suppliers include: • Altex Coatings • PPG • Blast Quip • NZ Safety • Xero • BNZ & Astill Hawk.

There is no cure time and parts can be handled immediately after coating.

Materials are of consistent quality and purity.

No mixing is required before application.

Parts are immediately serviceable Zinc metal spray is not affected by long term exposure to the intense sunlight; manufactured parts can be stored outdoors for long periods without damage or degradation.

Zinc metal spray is extremely durable, thus simplifying transportation and erection of the metallised components to the job site. Touch up is usually minimal occurring only due to serious mechanical damage.

Zinc and aluminium metal spray has excellent adhesion to prepared steelwork and is better than most paints. Sprayed zinc or aluminium is often specified as base layers for paint systems for this reason. Experience has shown that properly applied metal coatings are adequate if sealed and the paint overly offers no further advantage.

There are no volatile organic compounds or solvents involved with zinc metalisng. AT

Metspray NZ Limited 9 Neales Road East Tamaki Auckland T (09) 274 5488 E info@metspray.co.nz or admin@ metspray.co.nz www.metspray.co.nz — Advertising Feature

09 527 3457

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The index also covers franchising health attributes and outcomes by exploring franchisee sales, operating costs and profitability, and franchise system growth prospects.

The data and analysis presented represents the views of 32 franchisors and 13 service providers collected between Monday April 7 and Friday April 11,2014. Findings from both groups are reported separately.

Respondents were asked whether they expected conditions to be ‘better,’ ‘same’ or ‘worse.’ ‘Net’ confidence is the difference between those reporting ‘better’ and ‘worse.’

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Property & Construction | Mitchell Builders

Contemporary builders with traditional ties The modern dwelling has become a vehicle for personal expression, the physical incarnation of a range of factors which makes us who we are.

Taste is a somewhat subjective thing, driven by what you like and what you like alone, so whether you’re a grand manor, a classic villa or a contemporary townhouse, there’s a style of house or home to suit.

A family business for four generations, Mitchell Builders began on England’s Norfolk - Suffolk borders in the early 1900s. The New Zealand operation of Mitchell Builders began in 1972 by Keith Mitchell, a third generation carpenter and builder.

Based in Whangarei from the beginning, the company has been dedicated to the very high quality construction of all manner of buildings including large and small homes, renovations and commercial projects, specialising in contemporary, multi-million dollar residential properties.

Homes with heritage But the old school charm, style and design by a bygone era was a passion to Keith Mitchell, a passion which was reflected when he and his son John built his own

home back in 2002. This beautiful English style cottage became Keith Mitchell’s family home and a benchmark of design unequalled in Whangarei.

It was around this time Keith decided the opportunity to build heritage buildings was something he could not dismiss and he promptly incorporated the company name as he had every intention of developing his vision into a building company unlike any other.

He spent years discussing his ideas with a variety of people, where he would share thoughts and passion, soak up and filter feedback. Although Keith already had his thriving and reputable building company Mitchell Builders to keep him busy, he never hid the fact that Heritage Buildings was coming. A clever and astute man, he knew the timing had to be right.

Tragically in 2013 Keith was diagnosed with cancer. The world stopped for him while trying to deal with the illness which finally ended his life in February 2014.

The world didn’t stop for Heritage Buildings and their clients.

Being able to pull back from the Mitchell Builders business was the cue for Keith, he could now put his energies into his new venture. There was a big picture but he knew he had to do it right locally. With years of gathering information and feedback, Keith did what he was good at.

During this period John and Gemma had stepped up their involvement, seeing the builds to their completion, while working on a plan to combine Mitchell Builders and the Heritage Building brand with Adam Welford in an architectural role as well as a shareholder.

With a good business model in place, Keith commissioned the designing of around 20 or so bungalows and villas with garage and cabin options. He promptly secured two local full home builds and, through his website, was on the path to a nationwide client base. His wish to make Heritage Buildings a nationwide About 2008 and the timing fell into place with brand, homes of class and distinction was the involvement of Keith’s son, John. finally in motion.

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After serving his time as a fully qualified Master Builder it was only natural that John entered into the Mitchell Builders business.

After a period of a few years mentoring, Keith knew the time was right. He had taught John all he could.

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This brings us to today March 2014, with an office established in Whangarei.

Fresh development of the website and a manager employed with a like-minded vision of taking Heritage Buildings to the nation. With a constant flow of enquiries and design agreements in place the ball is rolling. Keith’s dream is being realised.

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Two Auckland building companies have brought together a range of skills and experience which ensures no matter what you’re after, they can deliver.

Property & Construction | Mitchell Builders Mitchell Builders today The reputations of Mitchell Builders and Heritage Homes have for demanding very high standards from both tradespeople and contractors is legendary.

Staff members are trained in-house from apprentice carpenters through to master craftsmen builders. These very high standards are then passed on to their customers who appreciate these qualities and continue to use and recommend the companies time and time again throughout the years.

“We’re renowned for our high quality workmanship,” John Mitchell says.

“Our builders are all trained in-house.

So whether we’re carrying out a bathroom renovation and building a multi-million dollar residential property, we’re using the same builders. This ensures that quality is spread across the full array of work we are carrying out.

“We have all the credentials in the world for our honest, reliable approach. Architects, engineers, they all seem to have fun working with us.”

A significant portion of the workload has been undertaken through recommendation from previous customers, local, national and overseas architects, building supply companies and local authorities.

A design and build service is available for all areas of Whangarei and Northland, built up over years of experience and loyalty in the field.

“We have a unique offering between both Mitchell Builders and Heritage Homes,” fourth generation Mitchell, Keith’s son John says.

“There’s no real competition out there for our heritage homes, nobody is offering the skills and expertise we have at building traditional homes.

“

We have all the credentials in the world for our honest, reliable approach. Architects, engineers, they all seem to have fun working with us.

”

“Because we offer kitset homes, we are able to get these homes to anywhere in the country. It allows people to get a heritage house for an affordable price. They can hire their own builders, their own tradespeople.

“We ensure every single nail gets to the site then we hand over to the new owner.”

A local category winner in the House of the Year competition for 2011, Mitchell Builders has another couple of properties on the radar for the annual competition.

“We are working on a property which is a multi-million dollar off the grid eco home with solar panels. We are building a significant farm estate at the moment and a 400 square metre home around a swimming pool in Paparoa.” > Supporting Mitchell Builders Ltd www.frings.co.nz Northland Breweries 104 Lower Dent St, Whangarei

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Property & Construction | Mitchell Builders

“

Behind the business John had never intended on being a builder.

“It just happened,” he laughs.

“It wasn’t until my late teen years that I started getting interested in the industry. My great grandfather had been a builder and just about everyone in between so I guess it was meant to be.”

His uncle Robert Mitchell, third generation Master Mason, continues to run the UK Mitchell Builders operation from the same area in a small village called Pulham St Mary, undertaking rebuilding and renovation of 16th century buildings through to new homes, village halls and farm buildings.

“That continues to be a very successful operation in the UK, so we have a lot of stories to tell when we catch up,” John says.

“It’s in the blood, I wouldn’t want to do anything else; I love it.

We have a great bunch of staff, I love meeting clients, handing the key over to them at the end of a successful project. I never want to lose touch of that part. I want to continue being a part of that process, from the beginning to the end.”

The company’s success isn’t just down to a great finished product. “It’s about listening to the customer,” John says.

“We have a strong, highly experienced team and our success really comes down to them.”

John Mitchell – builder, owner/operator Fourth generation in the family business, carpenter builder John Mitchell now plays a significant role in the day to day running of the business.

On site, hands on, working with all the other tradespeople, customers and owners, John is carrying on his father’s legacy in further developing the already well established Heritage Homes brand.

John prides himself on maintaining a great team that shares his exacting high standards in meeting customer satisfaction.

Under his management both companies reputation from tradespeople, contractors and customers alike are legendary. The company has specialised in perfecting quality construction of all manner of buildings including timeless, contemporary large and small homes, specialised renovations and commercial projects.

Our builders are all trained in-house. So whether we’re carrying out a bathroom renovation and building a multi-million property, we’re using the same builders. This ensures that quality is spread across the full array of work we are carrying out.

Adam Welford – architectural designer With a 28 year background in construction, Adam has been working as an architectural designer since moving from the UK to New Zealand in 1998.

Combined with a solid background in residential design and a profound interest in historical architecture, Adam is passionate about the focus of Heritage Homes having worked with the company since its inception.

Gemma Mitchell – administration

”

Gemma, having worked in chartered accounting firms for the past eight years while studying towards a bachelor in business, has a sound understanding of the financial processes required to see through efficient project management.

Adam who has recently become a partner in the business is very motivated and known to be keen to get his teeth into creating some very unique and special homes.

With a real focus on customer service and a vested interest in the building industry Gemma is able to coach and guide customers through all stages of their building experience. AT

Peter Ace – general manager Peter is recognised as a highly knowledgeable thoroughbred in the building industry, in particular local Whangarei, where for the past 30 years he’s been the front man of both Carters and Rosvall ITM. Under his leadership teams have aspired to accomplish great things. Peter’s motivation and passion for all things relating to the building industry led him to winning multiple personnel as well as corporate industry awards at a national level. His drive to achieve absolute customer service is paramount.

Mitchell Builders PO Box 1572 Whangarei Northland T (09) 438 1170 E john@mitchellbuilders.co.nz www.mitchellbuilders.co.nz — Advertising Feature

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Property & Construction | Sub Surface Detection

Going underground Just as we have no way to see or know what lies beneath the Earth’s surface, civil contactors have found to their cost the folly of starting to excavate a site prior to surveying what lies beneath.

This is where Sub Surface Detection Limited (SSD) comes into its element, and that element is pretty much all around us – earth.

SSD is one of Auckland’s premier underground location service companies.

Whereas many of us have a justified fear of jumping “blind” into a situation we are unsure of, it seems many civil contractors have no such worries. Some recent high profile cases of ruptured underground utilities have made headlines for all the wrong reasons.

Gas explosions, ruptured water mains and danger from high voltage sub terrain cables have proven real health and safety issues for some workers seriously injured, not to mention the cost in both time and money of the damage and disruption caused to homes and business when these unfortunate but avoidable accidents happen.

Sub Surface Detection has years of experience in underground civil contracting. The company offers a range of services employing the very latest technology such as ground penetrating radar (GPR) and electro magnetic induction (EMI) which can substantially reduce the risk of any disruption to utilities.

“Nowadays many underground sites are a criss-cross spaghetti of power cables, gas

Sub Surface Detection services: • GPR - Ground Penetrating Radar • EMI - Electro Magnetic Induction (pipe and cable locating) • CCTV drain camera inspections • Hydro excavation • GPS survey positioning / drawings.

Colour coded ground markings are left by the Sub Surface Detection team following a GPR and MRI survey. lines, water and drainage pipes and fibre optic communications cables,” explains managing director Justin Bell.

Danger can literally be millimetres away from a probing mechanical digging shovel tearing at the ground.

EMI gives the potential to locate and metallic utilities such as steel pipes, power cables, and copper communications cables, but when combined with the underground images produced by a GPR survey, both metallic and non metallic (plastic, concrete, asbestos, cement) objects lying in the path of a potential excavation can be seen and identified, and therefore avoided.

When both GPR and MRI techniques are used in conjunction the overall accuracy of the data produced is greatly enhanced.

Tens of thousands of dollars of damage and disruption can easily be prevented by employing the SSD skilled technicians’ services for a few hours of diagnostic and preventative work.

“Contractors are beginning to look at us as a kind of insurance policy and to realise that prevention is always better than having to solve a problem or repair damage, post accident,” reveals Bell.

Damage to any sub surface cable or pipe will more than likely result in a fine and case against the contractor for damages. A suspension in any further excavation activity is likely to result and the subsequent delays to the project are likely to incur further substantial knock on costs.

There is no doubt that a simple and speedy GPR and EMI survey ahead of the planned dig will pay for itself many times over in Bell’s opinion. “It avoids potential downtime and greatly reduces risk.”

The company offers a free quotation service too and although most of its work is in the greater Auckland region, it can deploy any of the five independent detection vehicles anywhere nationwide and at short notice.

• Lubricants and cable

• Blue = water pipes • White = unidentified hazard.

In an exciting new development, SSD has also been trialling some new product technology - an Ionic Detector. Arising from a need to locate a greater variety of objects at far deeper depths and in more difficult terrain, the trial results have been impressive.

“Applications resulting from this technology are enormous and will benefit homeowners, police, farming communities, local body councils, construction companies and even mining companies.” Bell confirms. AT

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64 May/June 2014 www.aucklandtoday.net.nz

• Yellow = gas pipe lines

So there really is a reliable, quality service to provide peace of mind for contractors to have confidence in their planned excavation activity and will avoid them digging themselves deeper into the hole; a potential ‘hole’ lot Sub Surface Detection Limited of doubt when they risk breaking ground P O Box 72095 without first knowing what lies beneath.

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Property & Construction | JP Excavators

Shaping your place Humans have been earthmoving in some form or another since the early days of civilization, when we began clearing land for habitation.

While the industry has changed almost beyond recognition, what remains the same is the need for a safe and efficient service.

To be completed correctly, excavation and landscaping requires complete attention to detail and a personalised approach for each job.

With years of combined experience, father and son team John and Shane Poulton understand the importance of trustworthy service. Under the banner JP Excavators, the pair cater to commercial, residential and industrial jobs Auckland wide. JP Excavators is committed to the highest standards of earthmoving, with a focus on safety and efficient service.

“We specialise in house cuts, retaining walls and foundation work,” Shane explains.

“Residential work makes up the bulk of our workload and we’re putting in a swimming pool a week in the Auckland region.”

No job is too big or too small for the JP Excavators team. “A couple of weeks ago we

were out salvaging a boat off the rocks using our equipment,” Shane laughs.

“We will literally take on anything and ensure we make a good job of it.”

Established in 2010, JP Excavators has played a big role in ground works for subdivisions in West Auckland for Milano Properties. “It’s an amazing opportunity to be able to take an empty paddock and turn it into something great.”

Locally owned and operated, the company has worked with a range of clients, who appreciate their approach to service.

“We enjoy making people happy and we do that through a fast and tidy job. We enjoy developing strong relationships with our clients.”

With more than a decade of excavation and landscaping experience and a down to earth and personalised service JP Excavators is available for your next residential project.

Standing out in a crowd JP Excavators tailors its excavation and landscaping services specifically to you and can work within your budget, offering the most competitive rates possible for Auckland clients.

No matter the size of your project, the company will go that extra mile to finish the job to the same standards as if it were their own. “Our goal is to provide the best service possible that won’t break the budget,” Shane says.

As part of the personalised excavation and landscaping services the company offers throughout Auckland, JP Excavators can provide a free quote for your project,

allowing you to know exactly where you stand and what will be involved.

When it comes to earthmoving, JP Excavators uses only the best precision equipment to ensure a job well done. “We work with the most trusted brands in the industry and have a fleet of well-maintained equipment to suit your project and requirements,” Shane says.

On offer JP Excavators takes pride in being an earthmoving specialist that will come to you throughout Auckland, taking the time to understand the job from all angles before beginning any work.

Going the extra mile for you every time, the company can cater to:

“New equipment is really important to us to ensure we can provide the highest quality outcomes.”

• Excavation services

Equipment includes:

• Drilling services

• 3.5t, 5t, 12t excavators • Six-wheel tip truck and four-wheel tip trucks

• Cartage services • Landscape and metal supplies • Digger services • Tipping services • House sites

• 250, 300, 400, 500mm augers

• Arenas

• Bobcat posi tracks.

• Footings

John and Shane are both committed to excellence in all aspects of the earthmoving services they provide in Auckland and will remain in contact with you throughout the duration of your project providing regular updates. “After completion you can also call on us for support and advice.”

• Driveways • Swimming pools • Ponds • Land clearing • Rock retaining • Landscaping.

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Silverdale, Auckland │ Shane Poulton: 021 567 480 │ John Poulton: 021 567 080 │ jpexcavators@gmail.com 66 May/June 2014 www.aucklandtoday.net.nz

Property & Construction | JP Excavators

YOUR

ADVERT A family affair A former driveway doctor and quarry manager of Redvale Lime, John Poulton has extensive knowledge when it comes to driveways, metal and landscape supplies.

Upholding the highest standards on all projects, John is proud to offer complete earthmoving services to his clients in and around Auckland.

Striving for perfection in everything he does, Shane Poulton has a high attention to detail. This is in large part due to growing up learning the industry, playing around with machines at a young age under his father’s watchful eye.

You can expect the highest level of earthmoving services in Auckland from both Shane and John, backed up by a strong team of four, including two drivers and two operators.

HERE

“

We love what we do and we’re good at what we do, We are available for your residential earthmoving, house cutting, retaining wall and foundation projects.

- SHANE POULTON

”

“We love what we do and we’re good at what we do,” Shane says. “We are available for your residential earthmoving, house cutting, retaining wall and foundation projects.” AT

If you’re interested in advertising in one of our regional business magazines please contact the Advertising Manager, Di Barclay on

Landscaping and metal supplies To complement the range of earthmoving services, JP Excavators offers landscaping and metals supplies for a wide range of projects: Hard fill Crushed, graded metal containing fines suitable for driveways and similar projects

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Drainage Scoria, drainage metal suitable for retainings/pools etc Decorative rocks/chips Pebbles, lime chip etc suitable for more elegant finished driveways/gardens Top soil Wide range of top soils from fertiliser mix to A grade screened.

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www.aucklandtoday.net.nz May/June 2014 67

Property Construction | Taylor Property Services

People, property and perception

By AJ Norton

There’s a saying in the Real Estate industry – sales is like dating but property management is a marriage. There are rocky bits and sometimes the relationship ends in divorce. Nevertheless, the union between Mary Taylor and Ray White remains stronger than ever as Taylor Property Services revels in its 20th year.

As the owner of one of the country’s most successful property management businesses and having spent many years as a property manager herself, it would suffice to say Mary Taylor has seen it all.

With a hugely diverse portfolio of properties throughout the city, she’s no stranger to death, domestic violence and despair. In fact, some of her experiences have been nothing short of bizarre. Conversely, she has seen countless tenants enjoying their new homes.

Many of them have gone on to purchase properties of their own through the company.

“After a number of years, it’s great to see property owners realise their capital investment,” she says. Although infrequently shocked these days, she remains surprised by just how much the industry has changed over the course of the past two decades.

Mary was initially drawn to the industry by her parents who had interests in both residential and commercial property. “I had

grown up with it. I guess it was in my blood,” she recalls, reminiscing on the days long before her and husband, Pat began managing their own rental properties.

Her curiosity towards property management can also be traced back to her early days. “It had always sparked my interest, right from when I moved into my first flat in Papatoetoe, many moons ago as a young school teacher.”

After entering the property market as investors, Pat and Mary went on to purchase an already established franchise known as United Realty which later became Ray

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White. After Pat spent a decade building up the sales division, Mary joined him and turned her attentions to the (at the time) less revered aspect of the business; property management. “It was seen as the Cinderella of Real Estate.”

people would often sell their rental properties in order to cash in on capital gains, but in a buyer’s market, vendors would find the true value of their homes was not reflected.

Instead, they ‘parked’ their properties under management as a temporary measure.

Despite this perspective, she saw opportunity and identified the potential for massive growth.

“There’s always an ebb and flow, although we still have properties that were part of the business when we joined.”

As Mary began to expand the business, she was faced by challenges brought about by the market itself as much as the people she dealt with. When the market was at its best,

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Property Construction | Taylor Property Services

“As property managers all we have is our service and our reputation. You gain and retain business because of your reputation.

You can never stand still. You’ve got to have a business that’s constantly evolving or you get left behind.”

This helps to eliminate any grey area within tenancy agreements and continues to raise the standard of properties throughout Taylor Property Services’ portfolio.

Mary notes communication as one of the biggest transitions she has witnessed during her time in business.

Mary remains remarkably humble, despite having grown the company to a total of more than 750 properties, but the success of Taylor Property Services certainly hasn’t gone unnoticed.

New channels, specifically email and text messaging, have allowed for instant contact but have in turn, prompted a need for instant response, meaning the speed at which business takes place has increased dramatically.

The company received two accolades at the national Ray White Awards last month with Adela Hu taking the coveted title of Property Manager of the Year and the establishment itself collecting an award as the Most Innovative within the network.

The other major shift has been in terms of expectations from investors and tenants alike.

In her more recent experience, she has found expectations can often be unrealistic from both sides.

As Mary and the team look towards the future, innovation continues to be a key focus. It is a process of change born from necessity in the increasingly competitive industry.

For investors, this often comes in the form of emotional involvement. At the end of a tenancy they can be disappointed to find their property in somewhat less than the pristine condition it was rented in.

Originality has always played a part in the success of Taylor Property Services and the culture of the company has developed from doing things differently to doing different things entirely. This goes far beyond marketing and advertising or even the management of the business itself.

“Landlords need to understand the minute they leave their home, it becomes a business.”

Tenant’s expectations have also risen in accordance with the market. The housing shortage in conjunction with soaring prices has placed the ideal of home ownership out of reach for many would-be buyers.

Consequently, tenancies are now often taken on as a more long term arrangement.

“It used to be seen as a stop-gap and then people would buy their own house. Tenants are now fussier on the condition of properties because they’re becoming their homes.”

Changes in legislation have also played a part in the progression of the industry.

There is a more widespread understanding and acknowledgement of the Residential Tenancy Act to which there has been some recent amendments.

The Tenancy Tribunal has the authority to issue fines to landlords and tenants for failing to comply with this and the Auckland Council has also begun to prescribe heavy penalties over a variety of unlawful modifications to dwellings, such as dodgy house conversions.

“We’ve got yellow bikes that people can come and ride around Parnell on. There’s more community involvement. We’ve done a pre – Christmas food bank drive for the Auckland City Mission, collected clothes for Women’s Refuge and sponsored our Plumber to do a charity ride for cancer prevention.”

Through this relationship based leadership style, Mary consistently transcends the expectations of her clients. This year, she plans to implement a new inspection programme featuring software which will interact digitally with the current system.

This will increase efficiency and subsequently allow her managers more time to focus on business development. The team will also begin to use Skype to communicate with landlords, which will be particularly useful for those living overseas in regards to maintenance issues as well as inspections.

In terms of growth strategy, Mary recognises a wise philosophy of quality over quantity.

“You aim to have quality properties. Poor quality properties bring poor quality tenants and it’s our name attached to it. If landlords

“

As property managers all we have is our service and our reputation. You gain and retain business because of your reputation. You can never stand still. You’ve got to have a business that’s constantly evolving or you get left behind.

”

don’t take care of maintenance in relation to health and safety, we have to walk away from that business.”

This meticulous approach has lead Taylor Property Services to some exciting new business, including the brand new apartment complex, Momentum, on College Hill.

In contrast to the market’s recent turbulence, Mary’s outlook is far from uncertain.

If anything, it could be said that the challenges she’s faced have been opportunities in disguise.

The company continues to have very low vacancy rates and although the market is still seasonal, she has arranged fixed term tenancies on many of her properties, which has minimised risk to a large extent. However, with that said, I get the impression that it is, in fact, that same element of unpredictability that keeps her fixated with the job.

When asked what keeps her inspired, Mary pauses to think; “The diversity of the Auckland

property market makes it interesting. In a morning of inspections, you can be in a city apartment, a $1500 executive home and then ducking out to Panmure to an ex-state house.”

One of the biggest challenges Mary continues to face in the day to day operation of the company seems an unlikely adversary: The word ‘reasonable’.

One person’s idea of reasonable may be regarded by an opposing party as unsightly, unliveable, unsafe or even illegal.

“It’s all about perception” she smiles.

AT

Taylor Property Services 2 Heather Street Parnell Auckland T (09) 623 3000 E epsomrentals.nz@raywhite.com www.rwepsomrentals.co.nz — Advertising Feature

www.aucklandtoday.net.nz May/June 2014 69

Property Construction | Nauhria Precast

The art of building Transforming a piece of grey concrete slab into an attractive architectural feature may seem like a long stretch of the imagination. But for one Auckland based, family owned company, providing these capabilities is an integral part of its award winning business.

Nauhria Precast, with the use of the ingenious, Monarc creative precast technology, provides beautiful Monarc panels as a solid, longer lasting alternative to traditional wooden built structures and claddings.

The company works closely with leading architects and construction companies providing Monarc solutions to create buildings that portray a practical artistry.

Sales and marketing manager Tony Nawisielski says, “Monarc combines both structural integrity and aesthetic architectural properties together within the one product.

“It gives architects and designers the freedom to express true design and originality… it’s about embracing the multitude of benefits associated with building in precast concrete and the adventure of transforming what is traditionally regarded as cold, hard and grey into decorative building elements considerate of purpose, function, form and the environment.

“Monarc unlocks the beauty of concrete revealing natural New Zealand aggregates, colours, textures and crafted designs.”

Aucklanders need only take a look at many of the new schools, commercial and civic projects recently built around Auckland to catch a glimpse of Nauhria’s artistic contribution to the new supercity landscape.

What Monarc can offer Tony says unlike more traditional precast techniques, the Monarc journey begins at the core ingredients level, with concrete ingredients being carefully selected, engineered and blended together to provide concrete that meets the needs of the project both structurally and aesthetically.

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He says the company has invested a lot of time into quality research and design.

“We strive for continual improvement in both products and processes, ensuring our customers get a reliable industry best product.”

Cement and Concrete Association of New Zealand chief executive, Rob Gaimster says the park was transformed into a contemporary and vibrant public space that’s helped breathe new life into the surrounding area.

“The elegant hard concrete landscaping, and the gentle undulations and organic shapes of the green areas combine with stunning effect to reinvigorate a community facility that proudly embodies the principles of sustainable concrete construction.

The judging panel also applauded the quality of Nauhria’s precast elements, manufactured using Monarc’s diamond processing technology, to provide the hard landscaping frame and retaining components for Hurstmere Green.

“The manufacturing process for the precast panels paid particular attention to environmentally responsible practices, with all process water recycled along with the slurry from the surface finish refinement process.”

They’re quoted as saying; “The project demonstrates a high degree of expertise across all areas. Modern, yet sensitive urban landscape design has been brought to life by astute material selection and outstanding skill during construction.

Nauhria portfolio samples: • Hurstmere Green Winner of the 2013 Supreme Concrete 3 Sustainability Award Winner of NZCS Landscape Award • Manukau Rail – Dart 9

Time that appears to have certainly been well spent and well received if judges’ comments on the Hurstmere Green project were anything to go by. The company had worked alongside, Sills Van Bohemen Architects and Kalmar Construction on redeveloping a previously over-grown and under-utilised park at Takapuna’s Hurstmere Green.

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Property Construction | Nauhria Precast

“

It’s our vision to exceed customers’ expectations by combining our unique product and service offerings with workable solutions, technical abilities at fair and competitive prices.

Architectural benefits: Monarc allows architectural freedom and the opportunity to venture into new uncharted degrees of architectural precast design Monarc allows architects to specify coloured concrete to match either predefined colour ranges or to a customised colour match Monarc breaks down restrictions in surface texture options and provides the ability to create new creative textures Monarc delivers architects with laser precision and accuracy of intricate detailing Monarc offers architectural design companies a new showcase signature solution.

Benefits for owners and developers: Monarc adds wow factor to the aesthetics and appearance of the building Monarc boasts premium quality and intelligent selection Monarc adds premium value with financial economy Monarc improves desirability for resale / tenancy Monarc can reduce long-term on-going maintenance costs.

Benefits for construction companies: Monarc used both structurally and architecturally brings time savings to the construction process Monarc’s all in one concept can reduce the requirement for costly professional subcontractors whilst also reducing exposures to site hazards.

Benefits for tenants: Monarc compliments corporate brand association Monarc supports environmental ambience and visitor experience

Not just a pretty face

”

And while the attractive Monarc side of the business is certainly a key part of this business, the Nauhria team is quick to add the company is more than just a pretty face, with Nauhria Precasts sister company – Nauhria Reinforcing.

The reinforcing steel business provides reinforcing steel and mesh for use in concrete foundations and structures. Its stock of reinforcing material can be pre-cut and bent from construction drawings before being delivered to site.

Its product range is sourced predominantly from NatSteel of Singapore where the Micro alloy product is produced to the exacting standards that are specified in AS/NZS 4671, the New Zealand standard for steel reinforcing material.

An industry name The Nauhria name signifies more than its founders alone – it reflects the multicultural talent base of Nauhria’s highly skilled people that set them apart from the rest. Part of this are the strong relationships forged with key industry players and a unified humble desire to continually do it better.

Since its creation over 20 years ago, by founder and managing director Roshan

“

Client testimonial “Rakesh Nauhria and his team of detailers, fabricators and placers quickly summarised the requirements of their work in terms of detailing compliance with the engineers’ specification and New Zealand Building Code, programme and build-ability.

Tony says the company is a professional, full service organisation, able to work in partnership with architects and contractors from a projects early conceptual stage right through to the finished product.

“It’s our vision to exceed customers’ expectations by combining our unique

product and service offerings with workable solutions, technical abilities at fair and competitive prices.” AT Nauhria Precast Ltd Nauhria Reinforcing Ltd 39 Hobill Ave Wiri Manukau 2014 T (09) 262 1065 E sales@nauhria.co.nz www.nauhria.co.nz

— Advertising Feature

Subsequent meetings with the placing team and agreement on deliveries lead to the very successful supply and installation of approximately 70t of reinforcing in two and half weeks.

Monarc provides easier graffiti manageability and deterrence

Kalmar Construction Ltd is very happy with the attention to detail, turnaround time, and co-operative spirit that Nauhria have demonstrated on this project.”

Monarc offers alternative and safer surface textures for pedestrian traffic.

– Graham Hawkins, project manager, Kalmar Construction Ltd.

Monarc’s premium aesthetic appearance increases desire for subleasing

Nauhria, the company has become an integral part of New Zealand’s construction industry and is well known as one of Auckland’s major construction subcontractors.

”

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www.aucklandtoday.net.nz May/June 2014 71

Property Construction | Asphalt Improvements

Getting surface details right Asphalt, tarmac, bitumen – the substance with many names and many uses can be dated back to the days of the ancient Greeks who reported that the walls of Babylon were bound with bitumen.

grow for the sake of growth but the work has to be constantly available or you come up against a speed bump – we prefer to keep tight reins on the workload and adapt with the market.”

Asphalt Improvements hasn’t been around that long, but the company is celebrating its 35th year in business.

During the past three decades Mark has worked with, and for, some of the biggest names in New Zealand contracting. He’s

The market has changed for those in the asphalt business. Many large contracts now opt for concrete surfacing, but Mark recognises there will always be a need for speciality surfacing repairs and installs.

Remedial work is high on the company agenda, either wear and tear jobs or repairing others’ failures keeps the work funnel well topped-up.

seen the asphalt peaks and troughs over the years too, but the experience he has gained is invaluable. The product the company specialise in can be temperamental hence it needs a company with a few decades of knowledge to apply their accumulated experience to the ‘improvement’ of asphalt.

The Wilsons have built a solid reputation for Asphalt Improvements and with Mark still working in a semi-hands-on role, the customer can be assured they’re in experienced hands. Whether it’s a commercial fix or a driveway – Asphalt Improvements do exactly what the company name states.

Asphalt Improvements has been a familyoperated business for the past 35 years and as Mark and Michelle Wilson look to enjoy the fruits of their labour, the company will be hopefully passed onto their nephew.

Asphalt Improvements’ philosophy The Asphalt Improvements aim is “To provide every customer with a professional, well executed job causing as little inconvenience as possible”. Well executed being a key word, the company prides itself on the attention to detail and product knowledge it possesses amongst the experienced ranks.

“We’re getting to the point in our lives where we want to travel a little more, we’ve worked hard for this and it’s been a good stretch – it would be special if we could keep it in the family,” Mark says.

Husband and wife team Mark and Michelle Wilson put their wedding plans on hold for a year in 1978 to ensure they could purchase the Asphalt Improvements business; a decision which has served the couple well.

“Yes, we did actually put our wedding off for a year, but it was in the best interests of our future,” Mark says. “We have been in business 35 years this year, and our foreman has been with us for that whole time – it is like one big family.”

The company specialises in the repair and installation of asphalt surfaces and unlike many contractors in the region, they have opted to stay a small, close-knit gang and focus on quality rather than quantity.

“We’ve been in the industry for many years and seen companies come and go. Some

We work Auckland wide, covering siteworks, construction and repairs to commercial and residental asphalt drives and carparks.

Our Aim is: To provide every customer with a professional, well executed job causing as little inconvenience as possible.

We offer a free, no obligation quotation service for the following products: • Hotmix asphalt and chip seal • Private Driveways and Car Parks • Commercial Driveways and Car Parks • Tennis Courts • Schools

• Repairs to asphalt and chip seal • Site works • Wheel stops and speed humps • Small retaining walls • Paving and Gobi Block

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Property Construction | Asphalt Improvements

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“The team contacted us a week before with a specific start date. The team arrived and did a magnificent job of site prep and laying of hotmix. We were very pleased with the quality workmanship and visual final effect.”

– Jim and Jenny

”

Why not contact the team at Asphalt Improvements to organise your free, no obligation quote and see whether they can change they lay of your land. AT

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www.aucklandtoday.net.nz May/June 2014 73

Property & Construction | Watkins Plumbing Services

A quality plumbing service The qualified and skilled team at Watkins Plumbing Services can help with all plumbing requirements, offering a prompt and reliable service covering both domestic and commercial maintenance and new work.

As a Master Plumber, the company is the perfect choice for anyone building a new home or maintaining an older one.

It has the right plumbing tools and can source competitively priced plumbing parts and supplies.

The family owned business is focussed on looking after its customers and local community.

The company is owned and operated by siblings Brett, Dean and Michelle Watkins, and was formed in 1972 by their father Kevin Watkins.

Staff also undertake expert upgrades and alterations to bathrooms, kitchens, toilets and laundries.

Replacing an old hot water cylinder is no problem for the Watkins Plumbing team either; they specialise in low-pressure to high-pressure hot water cylinder upgrades and new installation.

The friendly team at Watkins Plumbing Services in Glen Eden can help with any drainage or drainlaying requirements on your property.

The company employs licensed and certified drainlayers, who carry out water main and drainage repairs and replacements, improvements to existing drainage systems for new homes and commercial premises, as well as new drainage requirements.

Watkins Plumbing Services has CCTV drainage cameras which can quickly locate blockages, so the problem can be precisely targeted with its hydro jet drain-cleaning machine. A cable cutting machine is also available to help clear stubborn blockages, such as tree roots.

Watkins Plumbing Services offers a wide variety of plumbing and drainage services

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Watkins Plumbing offers a comprehensive service, which includes plumbing installation and repairs, drainlaying and drain unblocking, roofing installation and repairs, and backflow prevention systems.

Drainlaying a focus for Watkins Plumbing

Water backflow prevention systems Watkins Plumbing Services can make sure your drinking water is safe from contamination through the installation of an effective backflow prevention device.

Watkins Plumbing’s fleet of machinery includes 3-tonne and 1.6-tonne excavators, a 2-tonne tip truck, a concrete breaking chisel, concrete cutting saw and CCTV drainage camera.

The company is an IQP (independently qualified person) in backflow prevention and offers a prompt and reliable service for both domestic and commercial customers.

Staff will also carry out any ongoing testing and maintenance required to ensure the system is working correctly.

They will also help customers choose from a range of water storage tanks to find the ideal tank for their home, ensuring it complies with local bylaws. Water tanks can be integrated with the plumbing in a new home or retrofitted to an existing home.

• Internal and external plumbing • Spouting and downpipes Watkins Plumbing can help with any roofing repairs

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The Watkins team prides itself on its ability to respond quickly and efficiently to emergency callouts such as burst pipes, blocked toilets and no hot water.

Watkins Plumbing Services specialises in plumbing installation for new homes and buildings, including:

• Water mains • Wastewater • Burst water mains and water main replacement • Backflow prevention <

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Property & Construction | Watkins Plumbing Services

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Watkins Plumbing Services in Glen Eden believes in giving back to the community.

The family business involves a tight-knit team who care about their customers. “We support local businesses and organisations as much as we can,” Michelle says.

“We’re very much involved in the community, which is really important to us.

We provide reduced rates for schools and pensioners.”

Watkins Plumbing Services also donates regularly to a range of charities, including the Auckland Rescue Helicopter, Radio Lollipop at Starship Children’s Hospital and the Special Children’s Christmas Party.

Expert roofing tradesmen Watkins Plumbing Services Limited can help with all roofing requirements, whether it’s some minor repairs or a whole new roof.

Watkins Plumbing Services employs professional qualified tradesmen who undertake domestic and commercial roofing

maintenance and new work. They can work with a range of materials, including metal, plastic, copper and zincalume, and operate a 12 metre cherry picker for those tricky high jobs.

Watkins Plumbing Services’ roofing team can carry out a full assessment of your roof, including all plumbing connections with spouting and gutters, to ensure every customer receives the right advice and options.

With high quality guttering/spouting, downpipes and flashings, your new or upgraded roof will be integrated seamlessly with your plumbing and drainage. AT

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www.aucklandtoday.net.nz May/June 2014 75

Property & Construction | Howick Glass

For all things glass Effective use of light, space and design are important qualities in any home.

Glass is one of the most versatile building materials that can help you to achieve all of these aspects with style and elegance.

The team at Howick Glass Limited can install sleek, modern glass almost anywhere in your home including the bathroom, balustrades, splashbacks and even in your car.

Howick Glass has been in business since 1966 and has a well earned reputation for unbeatable workmanship from the qualified tradesmen and glaziers.

Customers keep coming back because the team always make the effort to go the extra mile. “The business has got an exceptionally good name in the area because we care about our customers and look after them. We are a well established close knit team who personally know our community and our customers unlike a large corporate company,” owner Wayne says.

Howick Glass is “flat out” with emergency repairs and installations, proof its one of the top glaziers in town. Wayne says it is never a slow day with more than 20 call outs for emergency repairs every day, on top of their scheduled work.

But the heavy workload doesn’t compromise the top notch service and results you’ll

Howick Glass provides an on-call emergency service with mobile tradesmen available to operate a sameday service as required.

Howick Glass provides obligation free quotes after an onsite consultation. Or, call with your requirements and the team will be happy to discuss your options over the phone.

receive from Howick Glass. The service is fast and efficient from consultation, ordering and installation. You could have new glass frameless shower in your home in less than five working days or a stylish new splashback in only 10 working days.

Splashbacks Glass splashbacks have become an increasingly popular option in the kitchen because they offer an easy way to make a bold statement or tie your colour pallet together.

They come in an endless array of colours for you to choose from making it easy to get the look you desire and the reflective glass surface also enhances the light in your kitchen.

Splashbacks are made from toughened safety glass meaning they are heat resistant and the colour won’t distort or fade. The low maintenance surface is easy to clean creating a hygenic, healthy cooking space for you and your family.

Bathrooms Howick Glass can custom make mirrors, safety glass for windows, frameless shower screens and shower door systems to help you create a modern and functional space.

The bathroom is normally the smallest room in the home, but doesn’t have to feel cramped and dark. Using glass and mirrors in the bathroom will create the appearance of a larger, lighter, spacious environment.

Balustrades Glass balustrades are ideal for outdoor balcony’s to give you an unrestricted view of the scenery or inside the home for staircase handrails and mezzanine floors.

The balustrades are made from toughened safety glass, providing an important safety feature while being durable and aesthetically pleasing.

Howick Glass provides custom fitted internal and external fixings and can assist you in creating a new look for your home or office.

All glass balustrades installed by Howick Glass comply with the requirements of building codes.

Splashbacks | Frameless Showers | Mirrors | Reglazing The professional and trusted team of qualified tradesmen at Howick Glass offer a full range of glass and glazing services at competitive prices.

With over 45 years experience, you know you’ll be receiving top quality service and workmanship with superior products and materials.

Howick Glass can assist with a complete range of glass products for home, business and automotive, servicing the wider Auckland region.

P: (09) 535 4180 A: 173 Moore Street, Howick, Auckland E: howick.glass@xtra.co.nz 76 May/June 2014 www.aucklandtoday.net.nz

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Property & Construction | Dempster Diggers

Property & Construction | Whangareri Roofing & Bricks

All under one roof Some of us may not think too deeply about our roof and brick façade, but a small team of specialists in Northland certainly do, because they understand the importance of sustainable building practice and how the exterior of a home complements its architectural style.

Do it once, do it right And that’s exactly how it is. Celebrating its 15th anniversary is an exciting and proud time for Dempster Diggers Limited, which has more than enough reason to pour the champagne on jobs well done during the past decade and a half.

The excavating contractors in Whangarei mean business and the team’s exceptional service has moved the business from strength to strength as it has built a sound reputation for getting work done on time and within budget.

Dempster Diggers offers a wide range of excavation services to the construction industry, servicing Whangarei and the surrounding areas, including the Bay of Islands and as far south as Warkworth.

The earthmoving company, established in 1999, is among some of the best businesses to provide professional and friendly service.

Its motto, “Do it once, Do it right,” reflects its high standard and attention to detail.

The company has been hauling, digging, grading, knocking down and cleaning up, using the most durable machinery around, to ensure happy customers and optimum results.

For a specialised earthmoving company it is essential to get the job done quickly and efficiently, and the company can access a wide range of machinery in order to make sure your job doesn’t cost more than necessary or take longer than it should.

List of services include: • Earthmoving • House sites and foundations • Metal and fertiliser cartage • Sawdust/wood chip supply and cartage • Demolition • Construction site clean up • Land clearing • Landscaping & driveways • Farm drains & races • Retaining walls • Concrete laying.

A job which involves heavy machinery can be dangerous, but Dempster Diggers has an excellent safety record, like any good business should. Safe and reliable service is paramount at all times, no matter what the job.

Simply call the highly motivated team to see how they can help you and if you think you have a different situation, Dempster Diggers won’t turn you away; they’ll put their thinking caps on and apply a pioneering solution to suit your circumstances.

Expect competitive rates, prompt service and upfront quotes. With a long history in business and acquired experience, knowledge is power and these guys know what they’re doing.

Don’t believe me? Give them a call and find out for yourself. Expect the expected with a little bit more thrown in for good measure. AT

Owner and manager Richard Macey worked at Whangarei Bricks and Tiles firstly as a manager in 1999 and in 2004 bought the company. In 2013 the name of the company was changed to Whangarei Roofing and Bricks.

Richard has worked in the roofing industry for 31 years and started out in the factory producing concrete tiles. He then progressed to fitting roofs as a roofing labourer and eventually became a roofing contractor.

He leads the team of experienced and qualified roofers who carry out work for builders, building companies and clients who project manage their own homes being built.

With his strict target to finish every job to a high standard means you’re guaranteed all jobs are completed to exacting measures.

The business has an edge because of its knowledgeable team who understand all aspects of roofing. They can advise you of the pros and cons of different roofing materials including concrete, clay and asphalt shingle, and everything in between.

Richard and his team offer solutions which best suit your needs no matter what the job.

“We’re quite unique in ourselves because not many roofing companies anywhere do all of the different aspects of roofing, but we do.

We do long-run, press metal tiles, concrete, clay, asphalt shingles, enviroclad, all different roofing types,” Richard says.

Whether you need a new roof, roof refurbishment, gutters cleaned or spray for moss and lichen, this is the roofing specialist who will get the job done on time, every time.

The company, which covers the Northland region from coast to coast, provide quality advice and service for long lasting, secure, and sustainable concrete and clay tile roofs along with long run and pressed metal tile roofing and clay bricks to improve and enhance the look of your home.

Whangarei Roofing and Bricks will do the right thing for you, and for your roof. AT Whangarei Roofing and Bricks Limited Showroom and office 303b Otaika Road Raumanga Whangarei T (09) 430 6580 www.tileroofing.co.nz — Advertising Feature

Gilmore Brown are proud to provide Business Advisory and Accountancy services to Whangarei Roofing and Bricks and congratulate them on 10 successful years of business.

“Where most companies can do long-run or press metal tiles, they don’t do concrete and they don’t do all these other bits and pieces.

We’re a total roofing company.”

Whangarei Roofing and Bricks care about its customers which is why the team treat customers fairly and with respect. While other Dempster Diggers Limited roofing companies may tell you to throw PO box 65 away your old clay or tile roofs, Whangarei Hikurangi Roofing and Bricks will take a good look at Whangarei the job before they determine whether you M 027 262 1848 need a new roof or a refurbishment at the E diggerd@xtra.co.nz fraction of the cost; meaning your roof could www.dempsterdiggers.co.nz last for another 50+ years and save you — Advertising Feature money in the long run.

30-34 Rathbone Street PO Box 445 Whangarei, 0140 Tel: 09 470 1800 or 0800 FOR GBL Fax: 09 470 1833 Email: accounting@gilmorebrown.co.nz www.gilmorebrown.co.nz

our focus: your business

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EMAIL: northland@roof.co.nz PHONE: 09 437 2040 www.aucklandtoday.net.nz May/June 2014 77

Property & Construction | Cartmer Construction

Building a reputation for quality Building your dream architectural home sounds wonderful, but if you pick the wrong builder it can quickly become a nightmare.

Ian Cartmer of Cartmer Construction Limited in Auckland knows how important your new home is. He takes nothing for granted, and checks every detail of each job to ensure it is exactly what the client wants.

Cartmer has been operating his own successful building company for 25 years, after forming Auski Homes with a builder friend. They built comfortable family homes throughout central Auckland, Conifer Grove, Mahia Park and surrounding southern rural Auckland.

When the friend went home to Australia, Cartmer continued on his own, rebranding the business to Cartmer Construction in recent years.

Cartmer Construction has a reputation for high-quality architectural homes

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A history of excellence

aspect of the job perfect. “Most of the houses we build are 450 square metres and we’re about to start a house in Blockhouse Bay that is 550 square metres; they take about 8-10 months to build,” Ian says.

“In these sorts of houses the owners are very fussy and they know what they want.

We have to make sure that when we’ve done it, it’s right.”

As a boutique construction company, Cartmer Construction specialises in large architectural homes and will custom build each home to suit the client’s needs. It doesn’t try to compete with the large building companies.

Close client relationships

Cartmer Construction only builds a couple of houses a year, but makes sure it gets every

He’s a hands-on builder who takes every client through the entire building process.

Cartmer liaises closely with each client to make sure he understands exactly what they want in their new home.

We’ll make your kitchen not only a dream to work in from a safe, functional perspective, but also from an aesthetic aspect - adding character and value to your home.

• Awnings • Roller Blockout Blinds • Sunscreen Blinds • Shutters

• Timber Blinds • Venetian Blinds • Verticle Blinds

We pride ourselves on the service provided to developers, builders, specifiers and architects. Most importantly we provide a quality product at the right price at the time you want.

(09) 267 2687

WWW.GOODKITCHENS.CO.NZ

Unit 3 / 118, Takanini School Rd, Takanini 2105

78 May/June 2014 www.aucklandtoday.net.nz

CONGRATULATE CARTMER CONSTRUCTION ON THEIR 25TH ANNIVERSARY

Phone: 0800 449 966 www.totallookblinds.co.nz

Once you’ve built a home with Ian Cartmer, you’ll have a friend for life. “My strength is that I build their house as if I was going to live in it; it’s got to be right,” he says.

“All I do is advise them; I don’t tell them what to do.”

Cartmer does not usually become involved in each home until after the plans are finalised with the architect. He then goes through them carefully and consults with the architect or owner on anything that is unclear.

“We go through it to make sure we’re on the same playing field. Communication is a big part of it and you have to get on well with the client. I make sure that I do what the client wants.”

On offer Cartmer Construction offers clients a range of benefits, including: • Many years’ experience building highend architectural homes • A commitment to achieving the highest quality build on every project • A team of experienced and trusted builders and subcontractors • Owner Ian Cartmer’s focus on building a strong relationship with every client • The company’s determination to create exactly what the customer wants.

Property & Construction | Cartmer Construction

“

Delivering quality

Client testimonial

Most of Cartmer Construction clients are keen to use a builder that comes recommended by a friend.

“Ian’s attention to detail was very apparent and his extensive knowledge of the building trade was frequently able to foresee any architectural design problems and would consult us early to rectify them.”

Cartmer Construction gains most of its work through recommendations and word of mouth, something Ian is particularly proud of. “People ask who built a certain home, and it goes from there,” he says.

“Fortunately for me, when I’m recommended it’s usually by a friend of a friend.”

- P Pedersen, Karaka Harbourside Estate resident

Several years ago Cartmer Construction built a large architecturally designed home on the waterfront at Karaka Harbourside. A woman who had bought a section nearby approached him and asked him to build her home.

“In 30 years of building and project development, we have never experienced such a competent and easy to work with builder. When changes were required or desired Ian and his team just got to and made it happen.

Building beautiful architectural homes is a specialty of Cartmer Construction in Auckland

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The woman turned out to be an architect, who has given Ian the vast majority of her concept drawings ever since.

“I recently built a house at Clark’s Beach that was one of hers. If she wants a house built, she recommends us. That’s how pleased she was with the house we built her,” Ian says.

“The finishes achieved were beyond our expectations. Our project was completed on time and Ian’s budget estimates were very accurate. We started out not knowing each other and have ended up friends.”

- Gerald and Adrienne Hudson, trustees, Bearhous Family Trust

“She said she’d never used a builder before us who nothing was too much effort for; we just get on and do it.”

With Auckland’s property market on the rise, Cartmer Construction has several new houses on its books for the rest of the year.

Cartmer Construction Limited M 0274 971 179 E cartmer@actrix.co.nz www.lifeathome.co.nz

But while Ian has employed more builders directly in the past, he now prefers to keep his business at a smaller level to ensure quality at all levels of every job.

— Advertising Feature

“It’s all about the staff and the people you’ve got working behind you.”

Close working relationships

Cartmer Construction employs a small team of builders, but has developed close relationships with other builders and tradesmen across all trades. “We project manage the whole thing and manage the sub-trades,” he says.

“We’ve been using the same contractors for the best part of 15 years. I know that if I need to take a half day off, when I come back the work will be done; that’s one of the strengths of my company.” AT

MANUKAU

Ian Cartmer liaises closely with each client to make sure he understands exactly what they want in their new home

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Ian Cartmer has spent years building up a close network of high-quality builders and subcontractors to build his homes, ensuring work is done to the highest standards even when he steps off the building site.

”

Large selection of well priced imported tiles and tools, installation materials and accessories displayed in large showroom, and supported by knowledgeable staff committed to providing fast, friendly and efficient service.

Congratulations Cartmer Construction on 25 Years in Business 09 262 0634

tiledepotmanukau@diginet.co.nz

Award winning Master Builder Specialising in unique architectural homes

www.aucklandtoday.net.nz May/June 2014 79

Property & Construction | Andels Construction

The home renovation specialists Having major extensions or alterations done to your home is a big deal, and choosing the right builder for the job an even bigger one.

Luckily, homeowners who have chosen the competent team at Andels Construction Co Limited in Auckland have never had reason to second guess their choice of contractor.

Andels Construction has been doing home renovations, extensions and repairs since 1983, when owner Darryl Cocker decided to form his own building company. Since then, his capable team have literally completed thousands of renovations and extensions, kitchen and bathroom makeovers, home repairs and light commercial maintenance jobs.

No matter how big or small the job is; the Andels team will get it done to the highest possible standards.

Andels Construction can transform your home with a brand new kitchen

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A stylish home extension adds value to your property as well as providing extra living space for you and your family. Whether you want a one room addition or a whole new wing on your home, Andels specialises in home extensions including second storey additions. The company also builds new

“

Client testimonial “Andels Construction Co Limited is a company that operates in a very professional manner and their workmanship is of the highest standard.

They always maintained regular communication with us through their project manager and coordinated all the subcontractors to ensure the project ran smoothly, finished on time and within budget.

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A large new deck can add a whole new element to your home

architectural homes, although has no plans to shift its focus away from the renovation and repair market.

The expert team at Andels Staff will come out to your home and talk through your plans onsite. If you don’t have plans, they will advise where you can get them. A quote will then be organised and written; once the quote is accepted they will discuss timelines.

Andels Construction will even do extras such as fencing and garden landscaping. Cocker says his team of trade qualified builders and

painters cater for all building renovations and repair requirements.

Because the company has a large team, homeowners can be reassured knowing there will be at least two builders, including a supervisor, on every job, or more if required.

To ensure your building job progresses well, Andels has a dedicated project manager who overviews each job and usually checks on each one daily. He also gives regular weekly or fortnightly progress reports on each job.

As part of this project management service, Andels Construction takes care of all building

DARBY AND HELM ENGINEERING LTD Congratulations Andels Construction on reaching this milestone Darby and Helm Engineering Ltd is a privately owned general engineering and manufacturing company, specialising in residential structural steel fabrication.

We supply the greater Auckland area and many Upper North Island destinations with an extensive range of quality steel products and fabrication services. Official fabricators and suppliers of Tetra-Traps.

Darby and Helm Engineering services also include: • Steel House Beams • Wrought Iron and Pipe work • Security Gates, Grills, Stair Stringers • Steel Sales of material to the public including: - Flats, Angles, RHS, Rounds, Pipe, Plate.

• Free Quotes on House plans • Full Factory Fabrication • All types of Trailer Fabrication and Repairs Location: 31 Bancroft Crescent, Glendene │ Phone: 09 813 1960 │ Email: sales@darbyandhelm.co.nz

80 May/June 2014 www.aucklandtoday.net.nz

“The workplace was always kept safe and tidy. We have absolutely no hesitation in recommending Andels Construction to anyone who requires a quality building job done.”

- Peter Bishop, Figaro Sportswear

”

consent requirements. When construction is completed, clients receive a booklet with all guarantees, warranties and codes of compliance.

“We offer competitively priced building work on your job and we honour all trade guarantees on workmanship,” Cocker says.

Property & Construction | Andels Construction

There’s nothing like a new kitchen

Revamping your bathroom with Andels

New kitchens and bathrooms are a specialty of Andels Construction, which recognises how transforming they can be in any home.

Bathrooms get tired and dated quickly, but Andels Construction can give your bathroom a whole new look and add value to your home.

The dedicated team at Andels undertakes anything from a small kitchen alteration to a total makeover, including alterations to room size and layout.

Modern bathrooms have a clean and fresh appeal, and can make a huge difference to the overall environment in a home.

The company recognises that the kitchen is the heart of any home and is where families meet for meals or entertain friends.

It will ensure your kitchen renovations are professional and hassle free, whether you want a simple kitchen cabinet renovation or a completely new kitchen including cupboards, benchtops and appliances. It is a company that specialises in contemporary kitchens that are both functional and stunning.

Key business relationships Andels Construction Co has positive relationships with its suppliers and subcontractors to ensure all building materials and work is of the highest standards.

Director Darryl Cocker says the company works closely with a core group of trusted subcontractors, many of whom have worked with Andels for a long time.

Its trusted list of suppliers and contractors includes Carters St Lukes, Darby and Helm Engineering, Summit Scaffolding and Dayle ITM.

From simply upgrading the bathroom cabinets and fittings right through to a bathroom layout change or altering the bathroom size plus all renovation work, the experienced building team at Andels Construction can ensure your bathroom renovations are professional and hassle free.

Repairs and maintenance Andels Construction Co is the right choice for any repairs and maintenance to your home or commercial premises.

Commercial and home repairs Director Darryl Cocker says while the company doesn’t do any large commercial work, it has a long history of successful light commercial jobs.

The experienced Andels Construction Co team can help with a sticking door, rotten window or leaky roof.

From one-off simple home repairs to ongoing commercial maintenance, Andels Construction is the first choice for property repairs in Auckland.

The company also works with architects and local councils as professional contractor for

Kitchens and bathrooms are a specialty of Andels Construction

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Andels Construction takes care of every aspect of your building job

“

Client testimonial “I have engaged Andels Construction to undertake all these building upgrades and have found without exception that all the work has been completed to a high standard and at a reasonable cost.

“Over the past 10 years I have engaged Andels Construction to undertake a variety of projects on Wings Trust houses. Wings owns seven houses in the Mount Eden locality, most of an early vintage, and all have needed substantial refurbishment.

Andels Construction in New Lynn offers a range of quality building services, including: • Home renovations • Home extensions • Home repairs and maintenance • Roof repairs • Bathroom renovations • New kitchens • Commercial building maintenance.

“In view of this positive experience I have also engaged Andels to complete my own house refurbishment which was also completed in a professional manner at a reasonable cost.

“I have no hesitation in recommending this company to you.”

”

- Mike Lomas, Wings Trust 1986 Inc

leaky home and building issues. It follows procedures and processes for remedial work to ensure owners are protected long term. AT Andels Construction Co Limited 18D Clark Street New Lynn Auckland T (09) 827 4897 M (0274) 956 391 www.renovationsauckland.co.nz

0508 SUMMIT Summit Scaffolding is a specialist for both residential and commercial markets, Auckland wide. We are a registered Site Safe member.

GIVE US A CALL TODAY FOR A NO OBLIGATION FREE QUOTE. Freephone: 0508 786 648 Web: summitscaffolding.co.nz Email: info@scaffolding.org.nz

— Advertising Feature

www.aucklandtoday.net.nz May/June 2014 81

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Green Building | NZGBC

Going green Energy efficiency retrofits to existing commercial and public buildings represent a rapidly growing market that will benefit building owners, tenants, communities and the environment.

New Zealand Green Building Council (NZGBC) director of rating tools David Craven talks to Auckland Today about how New Zealand’s commercial property sector is responding to the challenges of retrofitting existing buildings.

From an environmental perspective, the vast majority of our buildings are already built. We only add to that stock by a few percent each year. And as much as we all like to see new design, the reality is most of the buildings in our built environment are already there.

Globally, most of the greenhouse gas emissions come from that built environment, so we can’t afford to just focus on our new buildings; it’s crucial to tackle the existing building stock as well - which means retrofitting.

At a macro level, that’s great. But from a building owner’s perspective, why would you want to do that?

As a building owner, you want to keep that building relevant in the market; you don’t want to see that asset becoming obsolete or not keeping up with market demand.

That demand is increasingly influenced by environmental performance.

Many tenants today are interested and some have formal requirements for their accommodation to meet environmental standards. As a building owner, you don’t want to miss out on those tenants.

“

In a commercial context, that can flow through to improved productivity and therefore business performance. When staff are more productive, the business achieves more and, given staff costs are typically 85-90 percent of the total business costs, a happier, healthier work environment equates to a better bottom line.

”

Research shows that by retrofitting, you’re likely to improve the asset value of the building, so it’s likely to be worth more in the market if the building has better environmental performance.

are more productive, the business achieves more and, given staff costs are typically 85-90 percent of the total business costs, a happier, healthier work environment equates to a better bottom line.

Building performance is also a proxy for overall quality and you’re likely to see improved rental performance in the marketplace. Tenants may pay more for buildings which are cheaper to run and have better environmental quality.

People are increasingly concerned about the environment and if you can show you offer a greener, healthier workplace, that’s likely to have some impact on employee attraction and retention.

The building is likely to be leased more quickly, leaving less downtime between tenants. Therefore there are a number of benefits to improving your existing asset by upgrading.

From a tenant’s point of view, benefits are dependent on how their lease is structured.

Generally, if a building is more efficient to run and they are paying the energy bill that comes straight off the bottom line.

Overall, creating a greener, more efficient building can have significant benefits within the commercial context.

One of the main things the NZGBC does is provide a suite of rating tools for buildings to be able to benchmark and promote where they sit in the market.

Some of the tools are best suited for use on major retrofit and refurbishment projects, while one, NABERSNZ, can also be used to improve operational performance.

21 Queen Street. Image provided courtesy of Patrick Reynolds

that benchmarks operational performance, providing a pathway for improvement, without necessarily requiring major capital expenditure.

NABERSNZ is a handy tool for a major refit, but is also great when you are looking at opportunities for improving operational performance and efficiency.

It shows exactly how well a building uses energy, compared to other commercial office properties and gives you a star rating out of six. A rating of two and a half to three stars equates to the market average, while five stars and above represents market leadership.

The important point is that if you can’t measure it you can’t manage it. By using this tool, you can see where you sit and put in place an improvement plan to fine tune your performance.

There is an evolving body of research internationally that shows when acoustics, lighting, thermal comfort and air quality are better, then building users are happier, healthier, and have a better sense of wellbeing.

Green Star is a broad-based sustainability rating system that can be applied to both new build and major refurbishment opportunities.

An example of a refurbished property in Auckland that is Green Star rated is the Five Green Star rated Zurich building.

One of the key barriers to retrofitting is determining how the cost is split between the owner and tenant. This is typically determined by the tenancy agreement. If the landlord pays the retrofitting costs and the tenant is the one getting the lower operating costs, the landlord will be less inclined to pay for the upgrades.

In a commercial context, that can flow through to improved productivity and therefore business performance. When staff

If you have an existing building and want to understand how it’s performing and how it compares to the market, NABERSNZ is a tool

One model for the financing of upgrades originally developed in Melbourne and now being used increasingly across Australia is the

Environmental Upgrade Agreement. Under an EUA the local council has a mechanism to offer finance to the owner to carry out the upgrade works - lighting, ventilation etc, with the loan repayments made through the rates system.

So the cost is covered by the tenants, who also receive the bulk of the benefit and, as tenants turnover, the loan obligation remains with the building and transfers to the new tenant.

It’s an innovative model that is now receiving attention internationally and is just one example of the innovative ways people are able to fund retrofitting upgrades.

Further information on Green Star and NABERSNZ can be found at the New Zealand Green Building Council website: www.nzgbc.org.nz

www.aucklandtoday.net.nz May/June 2014 83

A remarkably comfortable way to lower your energy cost We’ve all experienced it. When the morning or afternoon sunlight creeps into a room, the thermostat shoots up and the air conditioning starts working overtime to cool the room.

As if this wasn’t bad enough, the other side of the building ends up freezing.

There is a solution; 3M Window Film rejects up to 79 percent of the of the sun’s heat, reducing building hot spots and creating a more even and moderate temperature. This means your air conditioning system can work more efficiently, reducing energy costs.

3M Window Film is generally applied to interior glazing and uses various technologies to reflect the sun’s heat and harmful rays away from the glass.

In addition to increasing comfort and significantly lowering your energy bills, the films reduce glare and block 99.9 percent of UV rays that cause fading of furnishings and skin damage.

All this can be achieved by retrofitting with minimal outlay or disruption, with a solution that has one of the fastest paybacks of energy conservation technologies.

In 2011, the US Department of Energy completed a study on the top 50 commercially available energy conservation technologies. The technologies

were ranked on payback, probability of success and overall energy savings, then sorted into two categories – first tier technologies recommended for deployment and second tier technologies with less benefit which may be considered for specific targeted applications.

Window films were ranked as a top tier technology with the fastest payback ranking available— approximately three years – and with the highest probability of success, based on customer acceptance, ease of retrofit, knowledge base of the technology and supply chain strength.

Only four technologies received both a fastest payback rating and highest probability of success.

The Energy Efficiency Upgrade Cycle Optimize Your Building There are many energy conservation technologies available to help you save money. It is essential Benchmark not only to choose the 1 right products, but Measurement & Verification also to complete your 7 upgrades in a sequential order such that you can maximize your profits.

Education Often envelope upgrades Costly Sh ortc ut (such as window film) are overlooked HVAC and owners jump 6 right to optimizing their HVAC system. If you create a more efficient building envelope before HVAC Envelope Improvements improvements, you can downsize These improvements are oftentimes overlooked, but should be your HVAC equipment in the future, considered before making enabling you to reach the maximum HVAC improvements. possible performance for your profits.

5

There are few building improvements which actually pay for themselves within five years. With 3M Window Films, the results are so significant that you can expect that the amount of money you save on energy costs could pay for the film and its installation in less than five years. If energy prices continue to increase, the payback period will be even shorter.

With a wide range of films available, sun control film doesn’t have to make a building look dark or like a huge mirror anymore. The 3M Prestige range for example uses patented, spectrally selective technology to reduce heat and glare whilst allowing natural light through so as not to alter the aesthetic of the building.

In addition to a line of films designed to reduce cooling costs, there is a 3M All Season Low Emissivity film that also reduces the amount of heat energy from conducting out through the glazing system. Ideal for the varying New Zealand climate.

Energy Targets

No one has more experience with window films than 3M. In 1966, 3M received the first patent for window films and today there are millions of metres of 3M Window Film installed around the world.

2

Retro Commissioning

STOP

www.3m.com.au/windowfilms

Total window replacement received a much slower payback rating and lower probability of success due to the significant initial investment costs and disruption to tenants required for a new window replacement.

3

Lighting

4

In New Zealand, Computaleta Group is 3M’s preferred Window Film distributor, with five branches nationwide (two in Auckland; central and Albany), selling to the window tinting and signage industries.

As well as distributing product, Computaleta Group advise on specifications for architects and building owners and provide training for the 3M Accredited Window Film Installer Network. The growing network of over 50 installers nationwide provide one of the most comprehensive warranties on the market; up to 15 years for commercial application.

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Call now to find out more or to have a free audit of your current site.

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Focus | Gillespie Engineering

Specialised solutions Having the right tool for the job is just critical, but when you can’t source the right component – what do you do?

You get in touch with Gillespie Engineering Limited, (GEL) – that’s what you do!

offers a fast emergency breakdown service to customers.

The company’s Penrose workshop contains a number of large machining centres capable of making big components for a range of industries and has been manufacturing engineered components and solutions since 1975.

“In 2013 we did a large precision machining job for Buckley Systems and we’ve done quite a bit over the years for America’s Cup yachting. About 10 years ago we machined some of the keels for the boats. We still do a lot of work for yachting and commercial marine boats.”

Works manager Malcolm Tasker says GEL provides components and solutions to a wide range of industries, including printing, marine, textile, packaging, plastics, food and beverage, heavy industry and motorsport. It also provides services to private customers throughout New Zealand.

Gillespie Engineering is regarded as one of the leading engineering workshops in New Zealand, with a large selection of machinery. It operates three large CNC machining centres from its Penrose workshop.

Quality is the key

“Our main machine is the 4-metre centre, which has a table that is four metres long by 2.6 metres wide. This gives us the capability of machining large work. The new two metre machining centre fits in with that and gives us more flexibility.”

GEL manufactures to order from drawings and specifications and undertakes repairs and modifications to existing components. It also

Gillespie Engineering has the abilities and skills to complete jobs that other can’t do.

Tasker says the company’s management team has more than 100 years’ experience between them, with expertise across a wide range of engineering. “The knowledge and experience of the team at GEL ensures we provide quality and service on every job,” he says.

“We have a very good reputation for quality, which is important; quality and service. It’s all about service these days. Price is important but service is more important. We pride ourselves on giving excellence.”

A Gillespie Engineering machining centre making a wood-chipping head

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“We bought a new two metre Hartford CNC machining centre a year ago, which complements our Okuma four metre and three metre machining centres. We also have other smaller machining centres,” Tasker says.

“We make all sorts of components for a wide range of work. Years ago we specialised in gear cutting, but now we’re focusing more on CNC machining centre work. However, we can still cut gears up to two metres in diameter.

We also do a range of smaller milling work, as well as turning and grinding.”

A hydraulic pusher plate for a tunnelling machine, built by Gillespie Engineering

Large CNC machining capabilities

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It specialises in manufacturing one-off and small-run production components from ferrous and non-ferrous metals, plastics and alloys.

GEL’s staff consist of CNC machinists, fitters/ turners, grinders and gearcutters. The company has clients who date back to the 1970s and have enjoyed a long-lasting relationship with the team at GEL. AT

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Gillespie Engineering’s workshop contains three large CNC machining centres

Proudly supporting Gillespie Engineering Ltd Through continued investment in CNC equipment and technology, and the construction of a purpose built 12,000 m2 workshop in 2007,Grayson Engineering proudly boasts to have one of the best equipped fabrication facilities in the country.

Proudly supporting Gillespie Engineering

86 May/June 2014 www.aucklandtoday.net.nz

Gear cutting is a specialty of Gillespie Engineering

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Visit our new website at grayson-engineering.co.nz for more info

Gillespie Engineering Limited 51-53 Maurice Road Penrose Auckland T (09) 634 2356 E info@gillespieengineering.co.nz www.gillespieengineering.co.nz — Advertising Feature

Focus | deugro - Waterview Connection Project

Leading logistics Deugro (New Zealand) Limited is a leading logistics provider with the skills and global backup to manage significant national projects such as Auckland’s Waterview Connection.

deugro services a range of industries and transports cargo throughout the world

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Deugro has been operating in New Zealand since 2005, with branches in Auckland and Wellington, but has an international history dating back to 1924. The company was established in Frankfurt, Germany, by Carl Press, as a heavy transport provider specialising in over-dimensional and heavy cargo.

Deugro’s logistics services

Today deugro is still owned and operated by the Press family, with offices located in more than 35 countries. It remains a highly specialised freight forwarder, offering a diversified portfolio of services that include air, sea and land transportation.

• Project forwarding and management

deugro in New Zealand

• Door to door delivery

Deugro undertakes a large amount of work on national projects within New Zealand, under the leadership of country manager Jeff Dawson.

• Airfreight and customs clearance

Dawson heads a small highly skilled team which has the ability to provide solutions for any logistical challenge.

The company services a range of industries including oil and gas, mining, petrochemical, renewable energy, plant relocation, power and water, and infrastructure.

From project forwarding, general cargo services, airfreight and customs clearance to inland transportation, warehousing and consulting, deugro’s experienced specialists and strong partners all over the world have everything it takes to make sure that when it comes to moving, nothing stands in your way.

Its scope is from worldwide points of origin to the final job site (EXW to DDU) often at the remotest locations around the globe.

“We subcontract our transport work in New Zealand and use companies such as Tranzcarr Heavy Haulage, as well as the general transport market,” Dawson says.

“Our role is to project manage. We offer a turnkey package from door to door and as a global company we’ve got that reach.

We’re well experienced to take anyone’s

CSL

• General cargo services • Over-dimensional and heavy-lift cargoes • Turnkey project logistics

• Warehousing and container packing • In-house logistics consultancy.

cargo from any point in the world, door to door. We’re a solution provider; if we strike a problem we come up with a solution.”

Waterview Connection Deugro has worked on many significant national projects in recent years, with project freight forwarding remaining its core business.

These projects include the Westwind Project in Wellington, HVDC Pole 3 Project at Haywards and Lake Benmore, and the BOC ASU Plant at Glenbrook.

The company has also been providing logistics solutions for the Waterview Connection project in Auckland.

The $1.4 billion Waterview Connection is the largest roading project ever undertaken in New Zealand. It involves the construction of 4.8km of six lane motorway to link State Highways 16 and 20; completing Auckland’s much needed Western Ring Route. The project will combat regional congestion and create a direct, time-saving link between the International Airport and CBD.

• Storage • Packing/Unpacking • Stevedoring Ph: 09 215 9554 A/Hrs 021 0822 9329

NZ Customs Controlled Area Licence; MPI Transitional Facility #19244 Vehicle & Machinery import/export Steam Cleaning Decontamination Clean & Secure Covered & Uncovered Storage Dry Container Packaging & Unpackaging; Reefer Repackaging Specialists Stevedoring Services for all vessel-types

Contact: Andre 021 0822 9329 E: andre@cargoservices.co.nz Fax: (09) 3666 192; 11 Tinley Street, Auckland P.O. Box 101684, NSMC www.cargoservices.co.nz

Half of this new motorway link will be underground in Australasia’s largest road tunnel, being constructed using a custom built tunnel boring machine (TBM) with a cutting diameter of 14.4m.

Dawson says deugro has been involved in the Waterview project for about a year after winning the tender. “We’re involved in the transportation of cargo from offshore, as well as de-vanning, storing and delivering goods to site that have already arrived at the port of Auckland,” he says.

“It mainly involves general containers, but there have also been break-bulk items such as part of the conveyor system for the drilling machine, which is the tenth largest in the world. This is a typical project for us and it’s going very well.”

Staff are the key Deugro’s strength lies in its people, with the company operating a global training programme to ensure it maintains a strong knowledge base.

The two year training programme allows young staff to move between offices every quarter.

This sharing of experience brings new blood into the organisation and brings offices closer together, as well as giving young staff a broad range of training and experience.

Jeff Dawson says the training programme means staff are always available to help when required. “In New Zealand it’s pretty hard to find qualified people for what we do, so our company trains them up,” he says.

Deugro staff are qualified, well trained and have all-round experience in the execution and handling of its core business, which is the transportation of project cargo.

This all-round ability coupled with the company’s average staff age of less than 40, allows deugro to offer an extremely adaptable and enthusiastic approach to any aspect of your project handling. AT

deugro (New Zealand) Limited 11 Tinley Street Auckland T (09) 377 6992 E jeff.dawson@deugro.com www.deugro.com deugro (New Zealand) Limited Unit 4-5 Paraparaumu Wellington (Head Office) T (04) 296 1320 E jeff.dawson@deugro.com www.deugro.com

— Advertising Feature

Machinery Movers Ltd www.macmove.co.nz

Machinery Movers are Proud to support Deugro Operating it’s own fleet of trucks, various specialised trailers and forkhoists Machinery Movers offers specialisation in transport handling, dismantling, packing, movement, delivery, site installation of commercial and industrial machinery.

Email: macmove@xtra.co.nz Fax: 64-09-278 3600 Telephone: 64-09-278 6700 134 Plunket Avenue, Manukau City, Auckland

www.aucklandtoday.net.nz May/June 2014 87

Focus | Absolute Air Conditioning & Refrigeration

Heating and air conditioning systems designed for you Absolute Air Conditioning and Refrigeration Ltd (AAR) is Auckland’s premier Fujitsu heat pump distributor and just happens to be celebrating 25 years in business.

Malcolm Miller, managing director at AAR, has seen his company install more than 13,000 residential heat pump units in Auckland to date, while simultaneously serving the commercial market for a quarter of a century.

What Malcolm and his team are seeing is an increase in the demand for tailor-designed air-con and heat pump systems.

“There’s a building boom happening in Auckland right now and there is a market that needs the highest quality, most efficient systems available.

“We have a proven track record with our Fujitsu units and we can offer huge savings if we are able to be part of a design-build early in the process. We don’t charge a consultancy fee if you use our services and that itself represents a huge savings on top of the quality technology we deploy to suit the customers’ requirements.”

Working with a number of high profile clientele including Rakon (an Auckland based company which specialises in the design and manufacture of frequency control solutions), AAR has become well versed in the ability to tailor systems to specific needs.

Rakon for example, need dust free, ultra clean rooms to avoid any distortion of their oscillating crystals, which are the core functionality of hi-tech GPS products.

AAR was able to custom design and fit a unique system to cater for the specific scope required.

OI Glass is another fine example. As one of the largest manufacturers and distributers of glass bottles to the beer and wine industry, the air conditioning and temperature control requirements were vast and varied.

AAR designed and built the machine room system, the quality control room system and even the plant air conditioning system to the highest specifications, individualised for the client’s industry-specific nature.

Fine Wine Delivery Co enlisted the help of AAR to custom design and install its air conditioning system, keg room temperature control system and warehouse and cool room air conditioning. The purpose-built premises in Mt Wellington has more than 100 private cellars storing a range of beverages including wine, beer and spirits, which again makes temperature control vital to protect the quality of the different stock.

Worldwide Refrigeration

Proudly supporting Absolute Air Conditioning & Refrigeration Ltd Across the globe, Heatcraft is leading the way with technological advancements in climate control products and solutions that help our customers reduce energy and increase efficiency in HVAC&R systems.

“

VRF – the future Variable Refrigerant Flow (VRF) may be an unfamiliar acronym, but it looks set to become a familiar install in the next few years.

The latest in refrigerant technology, VRF allows multiple heat-pumps/air-con units to be powered from only one outside unit, while offering huge potential energy savings of up to 75 percent, compared to a normal air conditioning system, which will help boost any bottom-line.

The system can also be controlled remotely via the web to ensure a smooth operating process and give the customer full control.

“This is a premium product. Installing a VRF can help make dramatic savings for commercial or even large residential premises,” Miller says.

The heat recovery air conditioning system can work with one outdoor unit servicing multiple indoor heads and simultaneously have heating and cooling from a singular source.

Gone are the days of having one outdoor unit feeding one indoor unit; these high-spec systems are energy efficient and versatile at the same time.

We have a proven track record with our Fujitsu units and we can offer huge savings if we are able to be part of a design-build early in the process. We don’t charge a consultancy fee if you use our services and that itself represents a huge savings on top of the quality technology we deploy to suit the customers’ requirements.

” Absolute Airconditioning & Refrigeration Limited

Give us a call - 0800 653 330

Airconditioning Systems

Auckland’s No 1 Supplier of

CELEBRATING 25 YEARS IN BUSINESS WE DESIGN, SUPPLY AND INSTALL AIRCONDITIONING SYSTEMS THAT MEET THE BUILDING CODE AND ARE IQP REGISTERED.

FOR OFFICE, CONTROL ROOMS, CLEANROOMS AND REFRIGERATION PLANT WEBSITE: www.aar.co.nz 88 May/June 2014 www.aucklandtoday.net.nz

OR

FREE PHONE: 0800 432 454

Focus | Absolute Air Conditioning & Refrigeration

Design and build

Sofrana House case study

AAR encourages any prospective commercial customer looking to harness savings not only on their energy bills, but in their total design-build outgoings, to talk to them before commencing building.

AAR retrofitted an existing air conditioning system, which involved installing the first Fujitsu VRF 2 in Auckland. Sofrana Unilines remained totally operational in the building while the work was carried out, causing minimal down time for the company.

The system is already generating large energy savings and has left a favourable impression on the client.

By engaging the team of experts to plan and execute the most efficient air-con and heat pump system at their disposal, a building could significantly reduce its carbon footprint and save money simultaneously.

This is what the client had to say about AAR’s work:

AAR is a customer-focused company with a delivery-focused attitude. “The customer gets a good service from us. We listen, give advice, take direction and we’re flexible.

We’re on-hand to make sure a customer can reduce energy consumption and install an eco-friendly, tailored air-con or refrigeration system.”

AAR has a proven track record over a quarter century and the close-knit team is trained in the art of precise, tidy, efficient installations, backed up with industry knowledge. The company has been the No1 accredited Fujitsu dealer in Auckland with well over 10,000 satisfied customers.

As an accredited Fujitsu installer, the customer receives a six year warranty with all AAR work.

Malcolm Miller is also a council verified Producer Statement Author, which means he and his company can design and install to ensure compliance to the building code.

AAR has experience working with large chains, the likes of Whitcoulls, and even mall-based businesses with specific light commercial needs. The small to medium commercial (office air conditioning), light commercial refrigeration and plant work is the area of expertise in which AAR believe themselves to be most effective.

Miller and his team have long standing relationships with a number of commercial entities and foresee the building boom in Auckland as another opportunity to ensure his newly built premises are saving money from the outset.

“You Breathe The Difference”

Residential work is still on the radar for AAR, but it’s the bigger jobs that really get Miller excited.

“We’re currently working on a 1,400sqm residential in Remeura. It’s a huge residential project but it fits perfectly within our area of expertise. It provides us a nice challenge and a chance to fit the latest high tech gear into a property.”

Fujitsu e3 series Coinciding with the quarter century landmark is the release of the latest Fujitsu e3 series - a quieter, more efficient heat pump, ideal for keeping a toasty warm home or offices this coming winter.

depending on movement. This latest offering from Fujitsu offers significant environmental improvements compared to earlier models and can be installed on request by AAR. AT Absolute Air Conditioning & Refrigeration Ltd PO Box 99316 Newmarket Auckland T 0800 432 454 E info@aar.co.nz www.aar.co.nz

“To the management and staff of Absolute Air Conditioning - the staff at Sofrana House wish to thank you for the upgrade of our old air conditioning system. The Fujitsu VRF air conditioning system you designed and installed is easier to use, more powerful and efficient. You removed and installed the system while we still occupied the building, with no disruption to our operations.

“The extra cooling capacity has solved our over-heating, due to our large windows. Again, thanks to you and your staff for delivering a great service with minimal disruption.”

– Cameron Powell, CFO, Sofrana Unilines Ltd

— Advertising Feature

The e3 series is aligning with Fujitsu’s push for a more environmentally friendly form of heating/cooling which can be used for both commercial and residential.

The Fujitsu e3 series is an impressive thermodynamic hi-wall system that provides more efficiency with a range of extra features, not to mention it cuts the power bill nicely.

Complete with human sensor control, the heat pump regulates the room temperature

Proud to support Absolute Air Conditioning & Refrigeration Ltd

Synthetic Filter Media • Pocket Bag Filters • Panel Filters • Evaporative Cooler Media’s • Hepa Filters • Spray Booth Media Activated Carbon Filters • Grease Trap Filters • Holding Frames

Ph. 09 634 5314

Fax. 09 634 5315

PROVIDING YOU WITH MORE OPTIONS? Proud supporters of Absolute Air Conditioning & Refrigeration Ltd

IT ALL COMES DOWN TO KNOWLEDGE Freephone: 0800 996 003 │ Email: sales@refspecs.co.nz │ 181a Station Road, Penrose, Auckland www.REFSPECS.co.nz

www.aucklandtoday.net.nz May/June 2014 89

Focus | Dysart Timbers ITM

Strength through association The Auckland building boom is good news for the economy. While it is good news for the building industry and the region as a whole, the surrounding infrastructure to the industry must also be prepared for the influx of work and demand for materials; step forward Dysart Timbers.

Local tradies will recognise Dysart Timbers as one of the longest standing trade outlets in Auckland. Established in 1976, the company began importing cedar, distributing timber and even dabbled in the construction industry during the 80s.

In 2006 Dysart Timbers joined the forcible might of the ITM Group to further the company’s recognition. The group’s buying power is one of the reasons Dysart saw fit to join forces, passing savings from combined buying to their valued customers.

ITM – recognised and respected The ITM Cup, the ITM Fishing show and the ITM 500 - it’s pretty clear that ITM know what us Kiwi’s like and by sponsoring a range of sports and recreation favourites, the company remains in the eye-line of the New Zealand public.

This is certainly one of the perks for joining the group; it allows companies such as Dysart to associate with national sporting events and large scale marketing campaigns to improve their business recognition.

Carly Saunders of Dysart Timbers says “It’s great to know that we are part of a group that lends its name to such iconic events and sports, as a sole trader a company could never afford such campaigns, but ITM have the profile to gain recognition for its group members”.

www.makita.co.nz

Dysart products • Decking • Fencing • Trellis • Mouldings • Plasterboard • Prenails and trusses.

• Dysart services • Obligation free quotes • Free loan trainers • Some hire equipment • Prompt delivery in the greater Auckland area and beyond • Priority cards for ongoing trade discounts • Knowledgeable staff.

“

Timbers ITM clients are split ’80-20’ with the 80 percent of custom being trade and the 20 being public.

Usually, we’d be entering our winter period where In previous years the company would experience seasonal workload peaks insulation sales would and troughs, but this year it seems the workload has risen and the team are increase but this year riding the economic wave generated by the building boom. seems to have continued “Usually, we’d be entering our winter period where insulation sales would increase but this without the seasonal year seems to have continued without the change, which is a positive seasonal change, which is a positive sign for the industry and of course, for us.” sign for the industry and of Trade focussed, staff focussed course, for us.

Building on knowledge

”

The building industry relies on quality materials and in turn the knowledge of certain materials can be invaluable to tradespeople. Dysart Timbers has more than 40 staff, many of whom have been with the company for more than 10 years, including hardware manager Patta, with some 20 years under his belt and a sales rep with 25 years’ experience.

This knowledge base helps the tradespeople who may require advice on certain materials to make informed decisions and save money by purchasing correctly. Saunders says Dysart

The building companies already using Dysart Timbers have a strong relationship with the outlet and also with the staff, many of whom have been ever present over the past decade.

The comfort of recognition and the ability to converse with experts is one of the main reasons the outlet has a high level of retention – of both customers and staff. AT

Dysart Timbers ITM 88 Merton Rd Glen Innes Auckland T (09) 521 3609 E sales@dysart.co.nz www.dysart.co.nz

— Advertising Feature

WINSTONE WALLBOARDS IS PROUD TO SUPPORT DYSART TIMBERS ITM AND WE CONGRATULATE THEM ON THEIR NEW BRANDING GIB® plasterboard systems have been lining kiwi homes since 1927. With support from our proven logistics partners like Dysart Timbers ITM, we can get customers’ products to their chosen merchant or direct to site (in Auckland, Christchurch and Hamilton) within 24 hours.

0800 100 442 90 May/June 2014 www.aucklandtoday.net.nz

www.gib.co.nz

Focus | Papakura Profarm

Fresh from the farm The one stop farmers store with old style service with a smile!

The Papakura Profarm story began in 1990 when Grant McCullough purchased the farm supply business he had been working in and managing to that date.

A second store at Tuakau was opened shortly after and Profarm can now list five full time employees, boasting more than a century of experience between them. Also working along side Grant and his seasoned full time team are a similar number of part time staff across the two stores.

So what is Profarm? It’s an independent farm merchandise business, locally owned and operated – who better to understand the local farming environment?

It is a small but tight knit and happy family of workers who continuously pride themselves on excellent customer service and product knowledge which is second to none.

Grant, the general manager of Profarm says, “We are the local friendly farm suppliers.

“Our customers know us by our first names and we know them by theirs - it is a real competitive advantage we have over the larger competitors and co-operatives where they are just listed as customer numbers.

Profarm Farming supplies: • Electric fencing • Gumboots and work boots • Apparel • Animal feed • Agricultural chemicals

“Our founding principles are to supply top quality items and well-known brand names at excellent value for money and always with a positive service mentality. We like to have a yarn and a chat with our clients, crack a joke or two… we genuinely have time for them and I think this shows in our service culture,” comments Grant.

Profarm will also carry out home or farm delivery for large or bulky orders, using its own small fleet of vehicles.

In the last decade or so in the Papakura market there has been a noticeable change in trading patterns. Some farm land has been sold off for urban development and the resultant hundreds of new houses have seen new demands being placed on the store, but Grant and the team has successfully adapted its product range to cater for the fully rural and semi-urban market.

“Hence we now stock a lot of sack food and feed for small animals which are good sellers for us. Items such as Orijen natural dog food from Canada and dog biscuits, cat food and litter are bought by both our farming and urban customers.

“We have tried to maintain good relationships with our suppliers and pass on any negotiated bulk benefits and special offers to our end user clients, rather in the same way that a co-operative might operate.

Any savings Profarm is able to negotiate is passed onto clients in the form of better pricing, he says. “By keeping the pricing keen and honest we are encouraging our clients to come back to us time and time again.

“

“We have a good old chat, tell a yarn or two and do our business at the same time.”

Our customers know us by our first names and we know them by theirs - it is a real competitive advantage we have over the larger competitors and co-operatives where they are just listed as customer numbers.

- GRANT MCCULLOUGH

”

It may well be an old fashioned way of doing business, but it is one which has endured and will continue to do so at Profarm. “I have known some of our customers for nearly 40 years and I am still proud to serve them and call them friends,” explains Grant.

It is heartening to see that this old school, different paced, courteous business style still goes down a storm at Profarm Papakura and Tuakau. Long may it continue! AT Papakura Profarm 18 Elliot Street Papakura Auckland T (09) 298 7767 E papakura@profarm.co.nz www.profarm.co.nz — Advertising Feature

“We have a new website being developed now and this should be ready and working within the next two months. Whilst this will make it easier for our more remote customers to check our product lines, there is no real substitute for the face to face, hands-on store experience,” explains Grant.

For sure, it is hard to break the habit of a lifetime and Grant and his team have been offering that personal one on one service for more than 30 years to some of his customers who will visit the store regularly once or twice a week.

• Agricultural equipment • Farm machinery • Sackfeeds • Stock feed • Fencing products • Water and irrigation products • Seeds • Sheds • Safety equipment • Veterinary supplies • Fertiliser supplies.

Philmac MDPE compression fittings, ballcocks, threaded fittings & valves.

ANKA pipe fittings, valves. Pipe unions, swivels & washdown nozzles.

Macflo pipe fittings and valves.

Maclon is pleased to be a supplier of high quality water reticulation products to Professional Farm Supplies Ltd

Europa brass check valves.

Ballcocks.

Maclon Industries: 3 Honan Place, Avondale, Auckland PH: (09) 828 1180 | Fax: (09) 828 1182 | Mob: 021 959 958

www.aucklandtoday.net.nz May/June 2014 91

Manufacturing & Engineering | Rich Rigging & Welding Services

Reaching the heights of success Rich Rigging was started some 20 years ago providing erection and welding services to the structural steel industry. We worked on a contract basis on various large projects around the country.

We progressed into the port crane maintenance division and saw an opening for providing a turn key operation for the various ports around New Zealand and Australia. In doing this we had problems accessing the right gear for the job which saw us move into the high access equipment market. The first high reach boom we purchased was the highest and the first one of its type in New Zealand. This progressed from one unit that was in high demand into a holding fleet of 13 high reach machines. Rich Rigging has just bought the latest 180 foot boom which is the first in Australasia and is currently on demo at the Hire conference in the Gold Coast.

We also saw the need to have our own cranes to work along side the access booms and in

Circle

Line

TM

Rich Rigging - specialises in: • Structural steel • Welding services: mild steel, stainless steel, aluminium • Heavy lifting, jacking, skidding and installation of structures

2006 purchased a 250 ton crawler crane and then a 350 tom Liebherr mobile crane.

Experienced in working at heights of 100 metres plus, Rich Rigging is acknowledged as an expert in the assembly, erection, disassembly, relocation and maintenance of port container cranes.

• Erection/dismantling and relocation of port container cranes

“Maintenance and installation of the container cranes on the wharf has become a main area of work for us. We’ve been involved with every single container crane on the Tauranga Wharf, there’s seven cranes on that berth now. We’ve been involved with every container crane at the Ports of Auckland except for their B crane, we’ve worked on all the Lyttelton cranes and all of Wellington’s container cranes.”

• A wide range of crane hire and alternative lifting options

• Port container crane repair and maintenance.

• Access equipment to high and inaccessible work sites • Ultra high reach platform hire

Rich Rigging also provides jacking services We have a very large range of jacks from 5 to 800 tonne capacity.

need for small cranes, (the other end of the scale). This led to our purchase of nine mini crawler cranes which have a capacity range from 500 kgs to 5000 kgs. We’ve been doing that for many years now,” Murray says. “I’ve been as far as Venice to do an install over there, it’s a unique space to operate in.

Another unique area of expertise is art relocations and installations. “Someone came in the door one day and asked if we could move a sculpture for them and we saw the

“There’s not many groundhog days for us around here, which suits me just fine,” he laughs. “No two days are the same and I don’t have to be stuck in an office.”

• Merlo Roto Telehander • A wide range of generators for hire • Welder hire • Heavy lift jacks hire • Beam testing facility • Electric chain hoists • Manual chain hoists • Lever hoist

Engineering Ltd.

• Hand turfers • Beam trolleys

• CNC Turning • CNC Milling • Turning • Milling • Tool Making • Machine Building • Keyway Broaching

• Lifting and placement of art works, museum pieces and specialised and precious loads

Neil McCarthy NZCE, Dip. Bus.

• Design/engineering and build of one off/specialist products

8 Marjorie Jayne Cr, Otahuhu, Auckland Ph: 09 276 3171, Fax: 09 276 1039 Mobile: 0274 450 586 Email: neil@circleline.co.nz

• Project management.

Well done to Murray and the team at Rich Rigging! All the best for the next 20 years from Rob and all the team at EWP Technical Solutions!

EWP Technical Solutions for everything EWP

Sales | Service | Parts | Training | Batteries | Certification For all Elevating Work Platforms Boom Lifts-Scissor Lifts-Cherry Pickers-Vertical Masts-Spider Lifts EWP Technical Solutions Ltd PO Box 58971, Botany, Auckland 2163, New Zealand Call Free: 0800 EWP FIX (0800 397 349) | Mobile: 021 397 349 Email: service@ewptechnical.co.nz | www.ewptechnical.co.nz 92 May/June 2014 www.aucklandtoday.net.nz

Manufacturing & Engineering | Rich Rigging & Welding Services

Significant projects Rich Rigging has completed: • Assemble Leibherr container crane, Port of Tauranga, 2014 • Assemble Leibherr container crane, Port of Tauranga, 2013 • Dismantle damaged IHI container crane Manila (Phillipines) 2013 • Dismantle Deer Park container crane, Port of Freemantle, 2013 • Commission 5 x new ZPMC container cranes: Port of Sydney, Port of Melbourne and Port of Freemantle, July to December 2012 • Dismantle 5 x Man Teakrif container cranes, Port of Sydney, April to June 2012

• Dismantle 2 x Man port container cranes, 960t. Cranes dismantled simultaneously.

Port of Sydney, 2012 • Install art works into Telecom House, Auckland, 2012 • Install Chris Booth sculpture (12 tonnes), on steep terrain, Rotoroa Island, 2011 • Dismantle port container crane, Port of Wellington, 2011 • Reinstate two port container cranes, derailed as a result of an earthquake, Port of Lyttleton 2011 • Dismantle Vickers Hosking container crane, 580t, Port Chalmers, Dunedin, 2010

• Four fibre optic cable landings at San Vicente and Seguna Angostura in the Magellan Strait, Chile, South America.

Project Fibre Optica Patagonia, 2012

• Move Vickers Hosking container crane, 740t, 140 metres for removal and repair of boom. Move back into position following completion of repairs.

Port of Adelaide, 2010

• Provide ariel platforms for filming of Sir Peter Jackson film ‘The Hobbit’ at Queenstown, Nelson and Matamata. 2012

• Recover sunken 65t digger/excavator lost off barge during a tsunami. Machine was blocking the only slipway at Port Alipata, Samoa, 2010

• Install art works into Gow Langsford Gallery, Auckland, 2012

• Installation of several works of art.

Waharoa. Aotea Square, Auckland, 2010.

Behind the business Murray’s been in the industry for some time now and wouldn’t have it any other way.

“I started off as a 19 year old fitter welder for an engineering company in Palmerston North,” Murray explains.

“Then I moved into the rigging side of the industry with the contract erection of buildings and now we’ve been taking on whole contracts for more than 20 years.”

He prides the company on being creative thinkers, always looking for a better way to do things.

Murray is supported by his “right hand man” or more officially the general manager Steve Armstrong (Littleman). “He’s got an equal amount of experience as me on the cranes,” Murray says.

“Without him I simply wouldn’t have a business. He’s been involved right from the start.”

The company works out of a comprehensively equipped Auckland workshop and mobilises a portable workshop for onsite projects.

With an inventory of specialist rigging equipment, hydraulic power packs, welding machines, winches, chain hoists, turfers, hydraulic spanners capable of 4.000Nm and supported by their general engineering plant, Rich Rigging is a stand alone company, operating through New Zealand, Australia and the Pacific.

“The opportunity to work outside is probably one of the best parts of the job,” Murray says.

“I’ve never been the sort of person to stay inside very long. It’s a bit of a nomadic life, we’re constantly moving around the country and even throughout Australia and the South Pacific.” AT Rich Rigging and Welding Services 31-33 Leslie Avenue Sandringham Auckland T (09) 815 6607 E info@richrigging.co.nz www.richrigging.co.nz

Established in 1978, DM Standen Ltd has become one of New Zealand’s largest privately owned, independent suppliers, manufacturers and distributors of lifting and height safety equipment with in-house and off site testing facilities.

Industries currently being supplied include:

M A R I N E , E N G I N E E R I N G , C O N S T R U C T I O N , C R A N E A G E , F O R E S T R Y, H E I G H T S A F E T Y Only products of proven design manufactured from high quality materials are offered and conform to the appropriate standards.

P h o n e : 09 837 7100 │ E m a i l : s a l e s @ r o p e c e n t r e . c o . n z

www.ropecentre.co.nz

— Advertising Feature

48 YEARS IN BUSINESS

0800 2 2 7 0 8 0

machinery@otsgroup.co.nz

» » » » »

Earthmoving equipment Roading equipment Access equipment Material handling equipment Agricultural equipment

O p e r a t i n g i n A u c k l a n d , H a m i l t o n , B a y o f P l e n t y, H a w k e s B a y, We l l i n g t o n a n d C h r i s t c h u r c h . www.aucklandtoday.net.nz May/June 2014 93

94 May/June 2014 www.aucklandtoday.net.nz

www.aucklandtoday.net.nz May/June 2014 95

Manufacturing & Engineering | Enviroplaz International

The plastic revolution Plaztuff is Kiwi ingenuity at its very best. This exciting new plastic sheet product offers New Zealand industry a lightweight alternative to steel, stainless steel and aluminium, with a huge range of benefits.

Plaztuff has been developed in New Zealand and has been perfected during the past 12 years and Enviroplaz International Limited has been set-up by Stephen Swart (managing director) and Peter Barrow (technical and sales manager) to take Plaztuff to the market.

Barrow says there is a range of Plaztuff materials and sheet products available.

“We’ve been developing the use of a plastic material to replace steel, stainless steel and aluminium in a range of applications,” Barrow says.

“Plaztuff has been designed as an alternative and engineers are starting to see it as a good option. It is manufactured entirely in New Zealand.”

Plaztuff has been designed to replace steel, stainless steel and aluminium in a range of products, including truck deck liners, tankers, fire tenders, bins and skips, boat hulls, boat lifting systems, stairs, platforms and safety catwalks.

“One of our tankers weighs 600kg. It replaced a stainless steel tanker that weighs just over 1.5 tonne. We saved close to one tonne in tare weight, which means it is a tonne lighter when empty. That means less wear and tear on the road, less tyre wear and diesel cost.

“Plus, when the tanker is full you can shift a tonne more material and still have the same gross weight.”

“

We’ve found engineers and engineering companies that are looking for a great business opportunity. We’ve trained them to weld and use our systems and work with this material. We’re providing a business model based on lining truck decks and building additional products with it.

”

A strong, low maintenance product Plaztuff has a strong tensile strength in terms of its power-to-weight ratio, but Barrow says it doesn’t have the tortional or compressive strength of steel. <

A 14,000 litre liquid fertiliser tanker made out of Plaztuff

Proud to supply HSK products to Enviroplaz International Ltd HSK Specialise in hot air welding including various sized Extruders, hot air blowers, spark testers + accessories. www.schweissextruder.de

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Plaztuff has been used to make this cab unit for a NZ Steel mining site in the Waikato

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Plaztuff Hyspec Sheet has been developed as the core product and with the addition of Hyslip truck deck liners, Hythread walkway sheet and Hysab anti-microbial sheet, Enviroplaz International now offers a comprehensive range of sheet product to the market through its Plaztuff licencees.

Plaztuff a lightweight option

“All Plaztuff sheet is made to FDA food grade standard and with a high UV factor it offers a range of advantages including the reduction of weight,” Barrow says.

“You have to look after these elements within the material and take that into consideration when you’re building a structure. You can use steel to take care of the tortional strength and then build your material around it,” he says.

Comparing the weight of Plaztuff Enviroplaz estimates that building an 8000 litre tank in steel, stainless steel, aluminium and Plaztuff, using the same dimensions and configuration for baffles, would require 10 sheets.

Cutting, welding and finish work are much the same except for steel, which requires some form of protective coating.

Comparing the finished tank weight based on 10 sheets: Material

Tank weight

Aluminium 5mm

576kg

Steel (mild) 4mm

1400kg

Stainless steel 3mm

1032kg

Plaztuff 12mm

513kg

Plaztuff has a density of 960kg per cubic metre of material, compared with steel which is close to eight tonnes per cubic metres. This means an equivalent Plaztuff product can be considerably lighter.

“The big difference with Plaztuff is the weight.

Then on top of that it is inert, won’t rust, corrode, rot, get osmosis or breakdown under UV, permanently coloured to your choice and you’ve got a product that can go out into the environment and last for 30 years,” he says.

Plaztuff offers New Zealand industry a low maintenance solution.

Whitworth Engineering

“Whitworth Bros Enterprises” (the combination of Plaztuff Waikato North and Whitworth Engineering), is proud to announce the procurement of the licence to sell and manufacture materials and components in the Plaztuff name. Products include:

• Marine Design, Construction & Project Management • Engineering Design, Fabrication & Installation • Domestic & Commercial Property Construction, Fitout & Renovation Ph. 022 1699 426 | E. info@whitworthbros.co.nz | www.whitworthbros.co.nz

Manufacturing & Engineering | Enviroplaz International

Exciting Plaztuff products Plaztuff is the ideal product for a range of applications, developed and manufactured in New Zealand, for tough New Zealand conditions.

Enviroplaz has a new range of Plaztuff Hyslip deck liners for trucks, loader buckets or other machinery that protect aluminium and steel decks from wear and hang ups.

Hyslip deck liners are a core product for Enviroplaz. They are fully weldable, meaning the extra high wear areas can be replaced without having to replace the entire liner.

looking for skilled licensees in Wellington, Manawatu, Southland and the Pacific Islands.

“We’ve found engineers and engineering companies that are looking for a great business opportunity,” Barrow says.

“We’ve trained them to weld and use our systems and work with this material. We’re providing a business model based on lining truck decks and building additional products with it.”

Enviroplaz is moving into large new premises in Wiri Station Road in June, and along with the shift will come the purchase of new machinery that will allow it to become Built to specification, Plaztuff’s Hyspec Sheet is a full service unit for all of the Plaztuff a strong high-tech plastic suitable for use in a licensee businesses. AT full range of tanks and structures for carrying, containing and storing liquids, and is equally suitable for use in a wide range of commercial and industrial applications.

Plaztuff is also ideal for fire tenders and can be coloured to fire engine red with a guaranteed UV life of more than 20 years.

It can also be used to fabricate a range of bins, skips and transport containers for the waste industry.

Plaztuff is suitable for use in the commercial and recreational boating industries and can be used to manufacture a wide range of power boat hulls, barges, dorys and tenders. It is also used to build a range of docking and boat lifting systems.

In addition, Enviroplaz offers its new Plaztuff HyThread, Tuffwalk and Hysab antimicrobial sheeting, giving industry access to a comprehensive range of sheet products.

Become a Plaztuff licensee

The Plaztuff advantage Plaztuff offers a range of significant benefits over other products, including: • Aluminium will corrode and is prone to dissimilar metal corrosion and electrolysis

• Steel needs protective coatings; it will still rust and is almost three times the weight • Plaztuff can be specified to your customer’s exact requirements.

Colour, UV stabilisers, fire retardants and chemical inhibitors can be added to create product specific to its environment

— Advertising Feature

Plaztuff HyThread anti-microbial sheeting

• Plaztuff does not rust, rot, corrode, get osmosis or electrolysis and will handle a wide range of chemicals and fuel oils

Humm Welding & Engineering

• When welded, Plaztuff will not lose a grade, change its properties in any way, and will not expose the material to rust or corrosion

Offering full engineering workshop metals & plastics.

Enviroplaz is looking for skilled engineers to become licensees for Plaztuff throughout New Zealand, Australia and the Pacific Islands.

• Plaztuff is easily worked with a wide range of tools and machinery, can be machined, tapped and routed

Peter Barrow says Enviroplaz has been establishing territory licensees to sell and manufacture Plaztuff throughout New Zealand. It has also set up licensed agreements with manufacturers in Victoria, Australia, and Fiji.

• Plaztuff has good engineering properties when compared to rotary moulded medium density polyethylene

While the product is now available throughout most of New Zealand, Enviroplaz is still

Enviroplaz International Ltd PO Box 38860 Howick 2145 T (09) 213 7636 M 021 515 403 E enquiry@enviroplaz.co.nz www.enviroplaz.co.nz

• Stainless Steel is prone to dissimilar metal corrosion and is twice the weight

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Along with its lightweight, Plaztuff can also handle any environment without rust, corrosion or rot, making it ideal for handling a wide range of waste products.

Plaztuff Hyslip truck deck liner

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Tankers are custom built to customers’ exact specifications and can be built with lockers to contain all ancillary equipment. Sub-frames and pumping gear can also be provided.

Auckalnd

Proud to support Enviroplaz International Ltd 021 025 58952 sudhish@plaztuff.co.nz PO BOX 13700, Onehunga, Auckland, 1643

• Plaztuff is FDA specified as a food grade material and can be specified for use as a fuel grade material.

www.plaztuff.co.nz

Hyslip™ Truck Deck Liners Hyspec™ Polymer Sheet Hysab™ Anti Bacterial Sheet 73B Wiri Station Road Wiri, 2104 PO Box 38860 Howick Auckland, NZ

P: (09) 213 7636 M: 021 515 403

Hythread™ Walkway

Introducing “Built to your requirements for your environments”

E: info@enviroplaz.co.nz W: www.enviroplaz.co.nz

Available country wide at your nearest Plaztuff agency: checkout at www.enviroplaz.co.nz

www.aucklandtoday.net.nz May/June 2014 97

Hospitality | The Difference Catering Co

The difference between ordinary and extraordinary Do you want to impress your guests with fine dining at your next event? Then there is only one catering company to consider – The Difference Catering Co. When you trust The Difference Catering Company with your event, whether it is a corporate meal, wedding, work lunch or cocktail party you are guaranteed gourmet food worthy of five stars.

The food is world class thanks to the company’s founder, Stephanie Reynolds international experience. Stephanie has more than 25 years’ experience, spending time cooking in five star establishments, including The Regent Hotel London and Orsinos Restaurant in Holland Park.

She brought her talented skills back to New Zealand in 1995 and was employed as sous chef with Warrick Brown at Mikano in Mechanics Bay. In 1997 she started The Difference Catering and Events.

Her constant high standards of service and professionalism coupled with innovative food and menu creations and event management means that Stephanie can ensure a wonderful experience. So take the stress and hassle out of your event and leave the catering to the experts.

The staff Executive chef and food and beverage manager, Philip Reynolds is a Michelin

star chef and heads up a team of highly experienced international chefs.

He spent 12 years working in London and Europe in internationally renowned restaurants such as London’s Nico and Ninety Park Lane and the Piasso Room at MarcoPierre White’s Michelin-starred L’Escargot.

He also spent two years as head chef for Harrods’ flagship restaurant, The Georgian, where his role included three other restaurants totalling 1,200 seats.

Since returning to New Zealand in 2002, he has been executive chef of The Relish Group and Ottos. He has also been head hunted for the position of executive chef for Fonterra Food Services, in charge of new product concept and development, including award winning Kapiti Ice cream and cheeses.

Function and events manager Tamara Rarahi has spent more than 12 years in the hospitality industry honing her skills to become a professional, adaptable and knowledgeable event manager.

Tamara spent five years as the Wedding and Function co-ordinator and then General Manger of the well-known wedding venue, Allely House Restaurant and Function Centre in Kumeu.

The menu The talented and experienced chefs at Difference Catering customise all of their menus to suit their clients and the occasion.

Menu options range from morning and afternoon tea, working luncheon, finger food, buffet, gourmet BBQ and more.

The menu is an example of some of their popular dishes to tantalise your taste buds. However entirely new menus can be created from scratch on request.

Dishes include: • Individual Smoked Chicken and Sage Pie

exclusive hire service for every occasion

Are you looking for quality, stylish and affordable décor for that special occasion or event? Then let Insphire help you with their wide range of items on offer - they will transform your ideas and plans into a memorable event.

Call Insphire today 2 Civil Place, Albany, Auckland T (09) 475 9500 E info@insphire.co.nz

www.insphire.co.nz

98 May/June 2014 www.aucklandtoday.net.nz

• Grilled Mushroom and Smoked Mozzarella Tart (V)

Harrop & Hargrave are a Waiheke Island based accountancy firm providing professional, city quality services at local Waiheke prices. We offer a range of accountancy services for Waiheke businesses big and small.

Proud to support The Difference Catering Company

09 372 8771 142 Ocean View Road, Oneroa www.harrophargrave.co.nz

The venues Difference Catering has a long standing working relationship with a number of sought after venues throughout Auckland.

The venues are suited to a range of different events from casual or corporate cocktail functions, sit down dinners, weddings, Christmas parties or product launches. You can contact the venue directly or alternately, Difference Catering’s events management staff can take care of everything for you.

Venues include: • Hopetoun Alpha • The Gus Fisher Gallery

• Paprika and Lemon Sirloin with Mustard Roast Potato and Fresh Herbs

• The roof garden at Chancery Chambers

• Soy Glazed Chicken, Warm Rice Noodle Salad, Spicy fried peanut, Lime & Coriander dressing

• Mahia Park Lodge.

• Foxes Island City Cellar AT

• Baked White Fish, Lemon Risotto and Tomato Gremolata • Spice Lamb, Kumara and Rocket Salad, Mustard and Honey Dressing • Chocolate Espresso Syrup Cake and Berry Compote • Lemongrass and Palm Sugar Pannacotta with Orange Chilli Caramel.

The Difference Catering Co PO Box 25812 St Heliers Auckland 1740 T (09) 570 4014 E info@thedifference.co.nz www.thedifference.co.nz — Advertising Feature

Hospitality | Sweet Secret Cake House

Sweet secrets Baking a 20 tier wedding cake really is a piece of cake for the Sweet Secret Cake House.

Husband and wife team Desmond Kuik and Sue Leong are the masters at making cakes, big or small for any occasion.

The pair are celebrating 15 years in business and are proud of the reputation they have earned in the Manurewa community for their quality, delicious cakes, desserts and finger food.

The couple have years of experience working in the hospitality industry. Sue has worked as a pastry chef at large hotels in Singapore and Malaysia, while Desmond has worked as a sous chef.

Cake flavours include: • Baileys cheese cake • Black forest Gateaux • Chocolate mud cake • Tiramisu • Fresh carrot cake • Mango cheese cake • Malaysian delight Pandan Kaya • And more!

They moved to Auckland more than 20 years ago with a dream of opening their own bakery and judging by their success it’s clear their dream has come true.

A three tier cake which can cost $700 at similar bakeries is just $450 at the Sweet Secret Cake House, but Desmond stresses the great prices don’t affect the high standards of his cakes.

Specialty cakes

“I am not selling cheap cakes, I am selling quality and I charge reasonable prices.”

Whether you are celebrating a wedding, birthday or special occasion Sweet Secret Cake House can make your dream cake become a reality.

Nothing is too difficult for the experienced team of cake bakers and decorators, personalising your special cake is only limited by your imagination. Desmond says he is very flexible and can fulfil any wish.

The majority of the stores customers are Polynesians ordering weddings cakes to feed up to 700 people. “They spend big money on cakes, they can easily spend $2,000 to $3,000 on a wedding cake with up to 30 tiers, they have big families so they need big cakes,” Desmond says.

The cakes are baked to order from scratch to ensure the best result. Desmond can deliver cakes to your venue and set them up if required.

Catering

• Mini sausage rolls

The Sweet Secret Cake House specialise in finger food catering, whether you are looking for sophisticated canapes or fun party snacks.

They can cater for your event whatever the size from just 10 people to several hundred.

• Assorted sandwiches

With a large selection of food on offer from French pastries to Asian finger food they can cater to any taste bud.

• Tuna Crostini

Wedding cakes can be ordered with little as one weeks notice, however large cakes or those with a lot of detail need more notice.

It is not uncommon for people to book well in advance with Desmond already receiving orders for next year.

• Mini quiche • Mini fruit tart • Mini vanilla cream • Sesame roll.

With regular customers including the local hospital, council and courts it’s clear their catering is a hit.

Wholesale The Sweet Secret Cake House has their finger in many pies, also selling their cakes and desserts wholesale. Desmond explains the price of employing a pastry chef and making desserts is too expensive for many hotels and some catering companies so they rely on the Sweet Secret Cake House to bake them the goods.

“We sell cakes wholesale to the local stadium catering company, and several big hotels in town. We can make anything they ask for in any flavour with just a few days notice.”

With their wealth of experience and hundreds of happy customers you can trust the Sweet Secret Cake House with your next event. AT

“The top selling cake in my shop is our famous chocolate mud cake 95 percent of my customers come here for the mud cake.”

Desmond says in the 15 years in business he has never received a complaint “100 percent of my customers are happy”. He says his overwhelming customer satisfaction comes down to two reasons taste and price.

Sweet Secret Cake House 33 Station Road Manurewa Auckland T (09) 269 2253 (ANY CAKE) E sweetsecretcakehouse@gmail.com W sweetsecret.co.nz

Traditional wedding cakes use marzipan or royal icing but “we use butter cream icing which tastes better and costs half the price”.

EVERY CAKE IS A LABOUR OF OUR LOVE

Catering menu

— Advertising Feature

It is also our way of blessing you and all your loved ones as you celebrate your special event together.

www.sweetsecret.co.nz

Visit our Cake Shop at 33 Station Road, Manurewa.

Phone: 09 269 2253 (ANY CAKE) Fax: 09 269 2253 (ANY CAKE) Email: Sweetsecretcakehouse@gmail.com www.aucklandtoday.net.nz May/June 2014 99

Goods & Services | Pacific Engineering Projects

The engineering evolution The concept of engineering has existed since early civilisation when humans first devised fundamental inventions such as the pulley, lever and wheel. And, as our structures have evolved, so too has the profession behind them.

Chandar Sen had been working for prominent engineering firm Robt Stone and Co Ltd for 20 years when the company was purchased by an overseas firm. “I worked in the new environment for a further three years when it was time to move on,” Chandar explains.

“And I left on very good terms.

“I finished up as an employee on 1st October 2010 and was back there on the 4th October 2010 as a consultant.” Soon after he embarked on a six week around the world trip, but after a good holiday it was time to get back into the workforce again – this time for himself.

“I started up initially with the intention of providing project management services from an office at home. And as it happens I ended up providing those services to my former employer.”

This was followed by a significant role for United Telecoms from Bangalore, India.

The project was the dismantling of the Marsden B Power Station and packaging it for re-installation in India. PEP provided management services on this technically challenging multimillion dollar project.

The dynamic quickly changed when some of his customers, said ‘you’re not a consultant,

we want you to provide the same services you were providing us with previously’.

It didn’t take long before chartered professional engineer Chandar had to employ another engineer based in Fiji. “From there with the two of us we tendered and secured our first construction project in the latter part of 2011. The client was the New Zealand Ministry of Foreign Affairs and Trade for the upgrade of a water reticulation system in Fiji.

“I’d really like to acknowledge the consultant Scott Elwarth from CPG New Zealand Ltd, which is now called Spiire Ltd who was responsible and brave enough to award such a significant job at an operational regional hospital to a new New Zealand company in Fiji’s second largest island Vanua Levu.”

PEP won the contract for the design and build of chlorination facilities at three of the water treatment plants for Samoa’s Water Authority, project managed by Ranitesh Singh

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The history of Pacific Engineering Projects Limited (PEP) has also been an evolution on a large scale; from a single person to a company of significant size and stature serving some of the biggest national companies in a number of countries, with a number of people based in a number of countries and including highly experienced engineers.

“

We are New Zealand owned and operated. Our headquarters are based here, but we have registered branch operations in the countries we operate in – American Samoa, Samoa and Solomon Islands and Fiji.

PEP continued with a number and variety of jobs in between, but it wasn’t long before the company had secured a multimillion dollar project for a significant multinational company “We are New Zealand owned and operated,” Tri Marine’s subsidiary Samoa Cold Storage Chandar says. “Our headquarters are Inc. in Pago Pago, American Samoa. based here, but we have registered branch The project was for the design and operations in the countries we operate in – construction of a 6,000 tonne tuna freezer.

American Samoa, Samoa and Solomon Islands “This project set up the foundation for the and Fiji.” company,” Chandar explains. “As soon as PEP is working on a number of projects in we had secured these jobs, the company each of these regions. Key Fiji clients are the rapidly grew from two to six and moved to Water Authority of Fiji and the Fiji Electricity its current premises in Dominion Rd, Mt Eden Authority. In Samoa, the Government of in Auckland.”

Samoa, the Electric Power Corporation, Samoa Today Pacific Engineering Projects employs Water Authority and Silva Transport Ltd. a number of personnel including degree In American Samoa customers include Samoa qualified university graduate engineers Tuna Processors, Inc., Samoa Cold Storage Inc., working in a number of countries on Starkist Samoa Company and the American significant projects.

Samoa Power Authority. And in the Solomon Islands there is Pernix Solomon Islands Ltd, Solomon Islands Electricity Authority and another Tri Marine subsidiary Sol Tuna Ltd. The company is also operational in a number of other countries. In the Cook Islands, customers include Pacific Energy Ltd, Apex Agencies and Toa Petroleum. In PNG, work has recently been completed for South Seas Tuna Corporation.

“We are actively seeking to participate in Papa New Guinea where a number of our key personnel have had a lot of experience.

We are also seeking to partake in Kiribati, New Caledonia and Micronesia.”

Peter Swan Limited

WWW.PSWAN.CO.NZ

Proud to support Pacific Engineering Projects Ltd

”

Chandar Sen

engineering Ⅰ architecture Ⅰ project management

Level 7, Albert Plaza, 87 - 89 Albert Street, AUCK, NZ

1/16 Bealey Avenue, CHCH, NZ

PO Box 90053, Victoria Street West, AUCK 1142, NZ

PO Box 25332, Victoria Street, CHCH 8144, NZ

AUCK CHCH

t +64 9 373 5880 t +64 3 366 9849

f +64 9 373 5883 f +64 3 366 9923

mail@pswan.co.nz

www.unitedengineering.co.nz 6 Ponui Place, Mt Wellington, Auckland, New Zealand Ph +64 9 2766090 ┃ Fax +64 9 2766092 ┃ Email. info@unitedengineering.co.nz

100 May/June 2014 www.aucklandtoday.net.nz

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Goods & Services | Pacific Engineering Projects

Kiwi Company – international presence New Zealand owned and operated engineering firm Pacific Engineering Projects (PEP) has completed and is currently engaged in some of the most significant projects within the countries it operates in.

Samoa Water Authority project – Samoa

PEP has been contracted to lay 3500m of underground cable for the SIEA, project managed by Nishant Pratap

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Completed tank Labasa Hospital, Fiji

Labasa Hospital Water Reticulation upgrade – Labasa, Fiji PEP was the turnkey contractor for this multi-discipline project which involved upgrading the main water supply pipe ring main to the hospital.

A 350,000 litre storage reservoir was also supplied and installed, with PEP providing the civil and structural engineering design for the tank and tank foundation.

Following an internationally competitive bidding process, the Samoa Water Authority (SWA) awarded PEP the contract to build the chlorination facilities for three of its water treatment plants, Fuluasou, Alaoa and Malololelei.

The project was completed to the satisfaction of all stakeholders. There were no injuries to anyone – a major feat given the work was carried out around a major fully operational hospital.

Ranitesh Singh is the project manager for this multi-disciplined project which involves the construction of the chlorination building, and the commissioning and installation of all mechanical and electrical equipment.

Toa Petroleum Fuel Terminal – Rarotonga, Cook Islands

An alarm auto dialer will also be installed and connected to the system to provide phone call alarms on pre-programmed mobile numbers. Construction work on all three sites has commenced and once the new facility is completed it will be connected to the existing system.

Solomon Islands Electricity Authority cable laying project – Solomon Islands

Supplier of insulated panel to Pacific Engineering Projects.

Manufactures a wide range of flat and profiled panel solutions for a variety of temperature controlled building applications.

Backed by solid warranties the range of insulated panels, supplied by Metalcraft Insulated Panel Systems, is used in a variety of applications from Industrial and Commercial Coolstore to Agricultural and Architectural buildings.

PEP’s client, TOA Petroleum (Apex Agencies Ltd), Rarotonga relocated its existing fuel storage facility in Panama to a site located at Areanu Pt. PEP undertook engineering and design, obtaining of statutory and regulatory authority permits, construction management, testing and commissioning.

Tovata Booster Pump – Fiji The existing Wainibuku Pumping Station houses two Tovata Booster Pumps.

Due to an increase in demand, both the booster pumps run continuously. With no

standby capacity available, this means during a planned maintenance shut downwater supply to the Suva and Nausori region is affected.

The Water Authority of Fiji commissioned PEP to supply and install a new booster pump to augment the existing Tovata booster pumping system, which will ensure two operational pumps are available at all times. Amit Diar from the Auckland office is leading this project. >

PEP has been contracted to design, supply, install and commission 3500m of 33kV high voltage underground cable for the Solomon Islands Electricity Authority (SIEA).

Expected to be completed by the end of July, the project will strengthen the SIEA’s network and provide reliable power supply to Honiara.

Further information on Metalcraft Insulated Panel Systems’ products is freely viewable and downloadable from the website or by contacting the branch direct:

Marsden B Power Station dismantling – Ruakaka, New Zealand This multi-discipline project involved the dismantling, packing and shipping of the 250MW Marsden B Power Station for United Telecoms Ltd (UTL) in Bangalore, India.

The project included more than 100,000 direct man-hours expanded onsite without a lost time injury or any environmental mishaps.

The chartered heavy lift ship Happy Rover departed Northport, Marsden Point in May 2012 for Southern India.

Polynesian Shipping Line is an independent operator providing regular and reliable shipping services between Australia and New Zealand to the Samoa’s and Kingdom of Tonga. On average, we offer weekly sailings ex Brisbane, Sydney and Melbourne to connect with our vessels at Auckland which call direct at Apia, Pago Pago and Nukualofa.

139 Roscommon Road, Manukau, Auckland 09 277-8844 Extn: 1 peter.z@metpanels.co.nz metalcraftpanels.co.nz

For more information please call our Auckland office +64 9 254 4054, email mike@polynesianshipping.co.nz, or contact one of our local agents on our web site www.polynesianshipping.co.nz

www.aucklandtoday.net.nz May/June 2014 101

Goods & Services | Pacific Engineering Projects Projects – past and present Not only can PEP count some of the most significant international projects on its books, but many of the projects have been secured against tough competition, including some of the most significant international companies.

New Freezer and Receivable Area project – America Samoa A multi-million dollar project secured by PEP against international competition, including one of New Zealand’s largest companies, this project involved the design and construction of a tuna freezer with storage capacity of more than 6,000 tonnes.

Developed for Samoa Cold Storage Inc, a subsidiary of Tri Marine, one of the largest tuna supply companies in the world, the main freezer building is made of PIR insulated panels supplied by one of PEP’s key suppliers, Metalcraft Insulated Panels.

Once the ribbon cutting date was announced, it had to be met as the Governor’s diary can’t be changed. It was a massive benefit to have Ian Boatwood as the client’s representative – his many years of experience and his pragmatic approach to issues was a key contributor to the success of the project.

Inaugurated by Governor of American Samoa in April 2013, the freezer has been operational ever since.

Fresh Frozen Processing Facility and Tuna Processing Facility – American Samoa Following the successful delivery of the tuna freezer for Samoa Cold Storage Inc., another Tri Marine subsidiary, Samoa Tuna Processors Inc. awarded PEP the fresh frozen facility and tuna processing facility project.

Referigeration plant room with compressor in foreground and piping systems

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Ammonia is used as the refrigerant and the refrigeration system is controlled by state of the art PLC system, allowing remote system access.

an operational dock, concrete pours around tide levels and cultural challenges to deliver the largest freezer in American Samoa.

Both the temperature controlled facilities meet the European Union and Food and Drug Administration (US FDA) standards.

It was pleasing for all to see that these savings are within a ‘balls roll’ of what was predicted by the consultant, Peter Swan Ltd, a company with decades of freezer design experience which proved invaluable.

Suva / Nausori Water Supply System Pressure Management System – Fiji The Water Authority of Fiji (WAF) is undertaking an ambitious non-revenue water management process, including the supply and installation of pressure reducing systems to control the mains pressure.

The project also included the design and construction of a large receivable and sorting area, a forklift recharge room an emergency power generator room, a process support area, a multi-storey office building and a large Upon completion, the Water Authority of Fiji electrical switch room. will be able to reduce the pressure in the The experienced PEP team, led by project water mains when required, reducing the manager Shishir Malaviya and construction possibility of burst mains and loss of water manager Keith Fitzpatrick, had to overcome due to leakages. PEP is delivering this project a number of challenges including working on for WAF.

Completed freezer with anteroom on the left and the evaporator ducting on the right

Completed freezer receiving its first load of product

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Constructed using factory mutual approved fire rated PIR panels, both the facilities are inside existing buildings. Some 10,000m2 of PIR panel was imported from South Korea for the project.

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One of the largest freezers in the Southern Pacific, it was designed and built in an environmentally friendly, energy efficient manner, with the customer already enjoying significant electricity savings.

American Samoa Power Authority – Pago Pago, American Samoa

Upon completion, ASPA will be able to link its two independent power stations together.

This will allow for the operation of the more efficient generating sets and provide a greater spinning reserve and greater operational flexibility in the electrical network and power system. With the high cost of diesel efficient operation of diesel generation is vital.

The American Samoa Power Authority (ASPA) awarded the switchgear installation, transformer and tie-line project in Pago Pago to PEP over other international bidders.

The turnkey project, led by PEP Project Manager Azad Sheikh, is a turnkey design and build of the 34.5kV/13.8kV high voltage substation.

Recently PEP and its client ASPA (represented by power chief Wallon Young and generation manager Ted Leiato) attended the successful factory acceptance tests at ABB factories in Hanoi, Vietnam and Xiamen, China.

George Grant Engineering Ltd specialises in the fabrication and erection of structural steel for commercial, industrial and civil construction, as well as infrastructure projects GGE are proud to be associated with Pacific Engineering Projects Phone (09) 295-0550 | w w w. g g e . c o . n z 6 2 H U N U A R D PA K A K U R A , P O B O X 1 4 2 , TA K A N I N I , A U C K L A N D 2 2 4 5

“30 YEARS PERSONAL EXPERIENCE SUPPLYING PROJECTS IN NEW ZEALAND AND PACIFIC ISLANDS” Stockist supplier and specialised sourcing and indent services of; Ductile Iron Pipe & Fitting Systems • Polyethylene Pipe & Fitting Systems • PVC & Specialised Plastic Pipe & Fitting Systems • Steel Pipe & Fitting Systems • Valves

Proud to support Pacific Engineering Projects Ltd

Sectors serviced; Civil Watermain • Drainage • Gas • Plumbing • Telcommunications • Electrical • Environmental • Marine • Industrial

Contact; PROJEX Pipeline Supplies Limited 40F William Pickering Drive, Rosedale, Albany, Auckland 0752 Office Ph + 64 09 2139674 Mob + 64 21 618775 Email projexpipelines@xtra.co.nz

• MERCHANT 102 May/June 2014 www.aucklandtoday.net.nz

• EXPORTER

• IMPORTER

Goods & Services | Pacific Engineering Projects

No man stands alone The success of one is never a case of just one. PEP is backed by a number of strong and reputable companies which have played an equal success in the company’s success.

Peter Swan has had a relationship with key PEP personnel since the 1990s where they partnered with the company on a number of projects in Fiji, Samoa, American Samoa, the Maldives, Sri Lanka, PNG, Nauru and Russia.

While Peter Swan himself has retired, the relationship has continued. “We have an excellent working relationship with them, they are very supportive.”

Nalisha Sen provides the company with her accountancy skills and capabilities.

ABB Vietnam test technicians with Chandar Sen

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270T stator being lifted at Marsden Point onto heavy lift ship to India

The relationship with United Engineering Services Ltd is another long standing one, dating back to the late 80s. In recent times George Grant Engineering and Perry Metal Protection are two more companies that play a very important role in the success of PEP.

The faces behind the business

Kiwi Steel NZ Ltd supplies commodity product for the company such as steel plates and sections. Recently they supplied approximately 400 tonnes of plate from a mill in Indonesia.

Metalcraft Insulated Panels has just completed the supply of its second order for approximately 10,000m2 of FMC approved fire rated PIR panel.

PEP has grown from a single person to an international engineering firm. But it is its people which the founder and managing director Chandar Sen says is the key to success for the company.

“It’s the people we have working for us which have really made the company what it is today,” Chandar says.

“This is why internships are important to us.

Within the engineering training, internships are part of the course requirements.”

Projex Pipeline Supplies is another supplier of piping products – Dave Stephens is good at getting those slightly curly jobs delivered. “Nexans Olex has supplied many kilometres of cable to us and continue to provide power and communications cables.”

PEP currently has two interns on staff, Miranda John from India and Marteen Sulmann from Holland.

“International interns give our company a real international flavour and allows us to see what’s happening overseas in engineering,” Chandar says.

After completing her internship with the company, a previous intern Sarah Robert has secured a job as an engineer in her own country, New Caledonia, based on the experience and reference she received from Pacific Engineering Projects.

The company’s key people maintain the currency of their knowledge and skills in a number of ways, Chandar says, including being members of professional organisations: • Institute of Professional Engineers New Zealand (IPENZ) • Project Management Institute .New Zealand chapter • Fiji Institute of Engineers

Power transformers on an elevated structure

• Electricity Engineers’ Association of New Zealand (EEA) • Pacific Water & Wastes Association • Water New Zealand • PEP is a member of the New Zealand Fiji Business Council and the New Zealand Papua New Guinea Business Council.

Chandar is the current president of the New Zealand Fiji Business Council and the executive of the New Zealand Papua New Guinea Business Council.

Staff members regularly travel to manufacturers, conferences and exhibitions.

One has just returned from the Asia Water Conference 2014 in Kuala Lumpur. AT

Pacific Engineering Projects Ltd 349 Dominion Road Mt Eden Auckland T (09) 638 6400 / 021 467 736 E csen@pacificprojects.co.nz www.pacificprojects.co.nz Moving Tank 3 in Rarotonga

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• New Zealand Institute of Chartered Accountants

Auckland Abrasive Blasting 2005 Ltd is another relationship that goes back to the 90s and continues to play an important role. Accountant Nalisha Sen adds that nothing will be complete without the support of our external accountants -Mt Albert Accountants”.

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“We always try and have at least one intern on staff.”

Polynesian Shipping provides most of PEP’s sea freight and customs brokerage services especially to the Samoas.

— Advertising Feature

Cut in Speed as low as 1 m/s Cost of Energy less than 2 c/KWh Capex less than US$750/KW 10% land up to 6 times Energy

Mt. Albert Accountants Problem Solvers

PACIFIC WIND Harnessing what’s freely given

www.pacificwind.co info@pacificwind.co www.aucklandtoday.net.nz May/June 2014 103

Goods & Services | SAECOWilson

A national network delivering engineering solutions The concept behind a bearing is very simple: things roll better than they slide. Despite the simplicity, their purpose is integral, making many of the machines we use every day possible.

It’s much like the concept behind SAECOWilson – simple, yet integral.

A proudly family-owned business that has been servicing New Zealand industry in one form or another since 1919, SAECOWilson specialises in the distribution of bearings, power transmission and engineering supplies to the New Zealand market utilising a branch network of 22 sites.

A wild ride The last couple of years have been a real wild ride for SAECOWilson; new premises in Whangarei, Hastings, Pukekohe, Hamilton, Napier and Invercargill, major showroom upgrades in Rotorua, Penrose, Wiri and Dunedin, and the rest of the branches spruced up with newly added product ranges to give a national footprint of quality bearings, power transmission products, tools and engineering supplies.

“The branches are now full with some really interesting industrial quality products suitable for the factory or equally as good on the farm, in the home or automotive workshop.”

The South Island team led the charge in developing the new consumable product range for the country, as they have been in that space for more than 15 years, off the back of the 90 year expertise in bearings.

Penrose branch

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Despite the almost 100 year period since its inception, the goal remains the same: fit-for-purpose engineering solutions.

apparently rehydrates you after a hard day’s work… but I didn’t push my luck with the new drill I had my eye on,” he laughs.

“We are really excited about the model because we have managed to extend our range but still remain specialist bearing and power transmission suppliers,” Mark says.

“Many of the traits required to effectively select tool and consumable products go hand in hand with what our team already know from the bearing and power transmission world. We are known to stock high quality bearings and power transmission products, so for that reason we are very careful in our selection of tool and consumables.”

Top quality abrasives like Klingspore, excellent measuring tools like Mitsutoyo, or complimentary pulling equipment from Toledo and great quality power tool like Hitachi and Makita ensures SAECOWilson supplies products that are fit for industrial purposes.

“Last time I came home with a toolkit, pair of working gloves, the roll of hundred mile an hour tape, some drink concentrate that

“Being an independent distributor allows us the capability to select the best product for an application regardless of the brand.”

From abrasivies to welding products. The referbished stores have a great range

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The rebranding and range extension for SAECOWilson has been the result of customer requirements to have much, much more than bearings, explains general manager Mark Forster, whose wife is still trying to ban him from visiting the company’s new shops.

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104 May/June 2014 www.aucklandtoday.net.nz

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Goods & Services | SAECOWilson

Not just products Although SAECOWilson has one of the largest product selections around, it’s never been about just the products - it’s mainly about delivering solutions.

chain and effectively making a grinding paste, chain life was extended because the lubrication was hidden away in the working parts where dust could not build up. Yes, the chain cost triple the standard however, the life was increased by a factor of 20, meaning the total cost of ownership was significantly reduced.

Another customer had a large slewing ring; a rotational rolling-element bearing that typically supports a slow turning load, usually a horizontal platform such as a conventional crane or an excavator.

“They’re normally a one piece construction,” Mark says.

SAECOWilson has been at the heart of many innovative developments with New Zealand original equipment manufacturers by enhancing applications that ultimately make their products more cost efficient, reliable and attractive for export.

“To change it, the customer would normally have to remove a three storey turret, replace the ring and put the turret back – a process that can take weeks and cost hundreds of thousands of dollars in labour and downtime.”

“Our guys get to the nitty gritty of customer issues and solve them every day,” SAECOWilson general manager Mark Forster says.

A SAECOWilson engineer custom designed a segmented ring in four parts, which meant they could just jack the turret up rather than dismantling it, gas cut the old ring out and replace the parts. Or, quite simply; “a two to three day job, as opposed to a three week job”.

“It’s one of our key differentiators.”

The company’s team of engineers are always looking at ways of improving plant, equipment or process in order to increase customer up time and reliability. “For example, putting a different chain on an application can make a huge difference to machinery life,” Mark explains.

Replacing a standard chain to a Renold SYNO Lube Free Chain because the aggressive dust in the environment meant that instead of external lubricant attracting the dust to the

This was a global solution where we had the rings cast in South Africa, machined in Australia and fitted in New Zealand.

Another scenario involved a bearing in the guts of a machine that moved slowly. “To change it or inspect it took days,” Mark says.

“Our engineer designed a camera solution based on keyhole surgery he just had to inspect the bearing in situ. This meant that

As a global industrial technology leader, we apply our deep knowledge of metallurgy, friction management and power transmission to improve the reliability and efficiency of machinery all around the world.

SAECOWilson Engineers ensuring a plants insurance spare will work in production

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Getting to the root cause of problems means the team can significantly increase customer uptime. Change out one belt type for another type, or recommending a different lubricant or product that is in line with customers’ changing demand and conditions can save clients thousands in maintenance and gain them hundreds of thousands of dollars in production.

the bearing could be changed when it needed to be, rather than when life cycle calculations said it should be.

“Our customer is now making more product and saves millions of dollars a day in lost production because of this camera – yet we don’t sell cameras!”

There is also a trend towards providing monitoring solutions in situ. SAECOWilson has partnered with an American company who can remotely monitor and give condition reports on bearings while they’re in use, which means that maintenance can be scheduled when required, rather than after a certain amount of time has elapsed.

“We think there is a conflict of interest having a bearing company analyse this data to

predict failure when they also sell the product, hence using an independent specialist to do the analysis removes the conflict and provides end users with unbiased valuable information that allows them to plan their maintenance effectively.

“For a lot of these plants that run 24 hours a day, if a bearing fails outside the preventative maintenance cycle, it is costly to repair and can mean a lot of plant downtime.

“We go beyond the products we sell and look at the process. We take products and expertise available outside of our core competency and adapt it to solve challenges for clients which enable them to make more > products more cost effectively.”

Proudly supporting SAECOWilson Limited

www.timken.com sales@saecowilson.co.nz

www.aucklandtoday.net.nz May/June 2014 105

Goods & Services | SAECOWilson

People behind the product SAECOWilson has a number of long standing employees who have been with the company for 10-40 years that maintain a real passion for the industry, Mark explains.

“The other day, while at a dinner, one of our 30 year veteran bearing specialists got a mayday call from a 40 year veteran branch manager who needed an urgent, weird bearing for a plant that had broken down,” Mark says.

“Over the course of the dinner, our guys found a suitable bearing in Singapore and were able to contact our logistics department who organised for the bearing to be dispatched to New Zealand.”

Congratulations SaecoWilson for being in business 95 years.

“This reaction to customer emergencies is endemic in our culture. It would be a weekly event that there is an email going around the country thanking this branch for driving through the dead of the night to meet that branch with a product that gets to the customer up and running again to meet their demanding production schedules.

“We call it RELYable – responsive, efficient, local and a ‘yes, can-do’ attitude.”

The company’s product specialists all have a minimum of 15 years’ experience, some up to 35 years in their particular niché

Exhibiting at Southmach

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The end result was that the plant was up and running in a couple of days and the customer was able to continue making a living.

More deals at a SAECOWilson Tradenight

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A fair bit of negotiation ensued with the suppliers and airfreight companies as timing was of the essence. “Any delay would have meant another 12 hours tacked onto the delivery time which would just end up costing the customer money in lost production.”

product ranges. “I’m blessed with a good team,” Mark says.

“These are all people who are passionate about their business and have been here a very long time. There is no branch in our network that doesn’t have at least one person with at least 10 years’ experience.”

SAECOWilson puts a lot of emphasis on staff retention. It’s a supportive atmosphere and, let’s face it, nobody would stick around that long if they weren’t enjoying it.

“At the moment we have a big drive on training. We’re flying 30 people to our head

office every month of this year to expand their product knowledge base and provide personal growth.

“Yes it’s costly, but training our staff is that important to us because that’s what it takes to make sure customers get the right advice when they come into our stores.”

The thing about SAECOWilson is from the top down, they’re industry focussed people - all 200 of them around the country.

“They’ve been selling engineering products to industrial and automotive markets for a very long time. Product knowledge is king and that makes employee retention of the utmost importance.”

So, not surprisingly, the company invests a significant amount on training, both inhouse and through global supply partners.

Tridon value our close working relationship with SaecoWilson. We are thrilled to have SaecoWilson represent our brands: Toledo, Rennsteig and Sykes Pickavant throughout their national network.

“Whether it be in-house training modules, suppliers conducting sessions at individual branches or groups of our people coming to our support office on a regular basis, training is something we take very seriously and encourage our people to participate in,” Mark says.

“We sponsor a number of our people into the national diploma of engineering scheme and visits to overseas production facilities to ensure we are in touch with the latest product innovations.

Our key staff attend business courses to allow us to better understand our customers and encourage us to constantly improve our business models.”

Tri d o n N Z Ltd

09 257 4327

3 Tiri Place, Auckland

CONGRATULATIONS TO

ON THE ACHIEVEMENT OF 95 YEARS IN BUSINESS

NSK ARE PROUD SUPPLIERS AND SUPPORTERS 106 May/June 2014 www.aucklandtoday.net.nz

Goods & Services | SAECOWilson

What’s in a name?

SAECOWilson stores are dotted around the country:

There’s a long proud history behind SAECOWilson.

SAECOWilson

Wilson Brothers started in Invercargill in 1919, becoming a significant South Island engineering supply company. Saeco (South Auckland Equipment Company) was established in Otahuhu in 1963, before expanding nationwide. Precision Bearings started in 1973.

• Mangere - support office and distribution centre • Dunedin

We sponsor a number of our people into the national diploma of engineering scheme and visits to overseas production facilities to ensure we are in touch with the latest product innovations.

”

• Middleton - Christchurch • Hornby - Christchurch

In 2008 Saeco and Precision Bearings were merged to key off their mutual strengths.

Then in 2011 SAECOPRECISION and Wilson Brothers were merged through common ownership. “The three companies were major players in the bearings and power transmission markets, so SAECOWilson was founded through the amalgamation of the three,” Mark says.

• Sydenham - Christchurch • Hamilton • Hastings • Invercargill • Napier • Nelson

Wilson Brothers had a strong foray into the engineering consumables and tools space which they had been doing very successfully for a number of years. “A lot of companies that move away from specialisation into more generic products and lose their technical skills when they lose focus away from their core product range.

• Penrose

“We liked the Wilson Brothers model because they had managed to maintain their bearings, power transmission specialist capabilities, but adding value and a point of difference with tools and engineering supplies.

• East Tamaki

• Rotorua • Whangarei • Wiri.

SAECOPrecision

• New Lynn The new look Dunedin branch

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• New Plymouth • North Shore • Palmerston North

“We’ve just finished implementing that model throughout all of our branches. It’s a very strong model that judging from our growth and is accepted by our customers.”

• Petone • Pukekohe • Tauranga.

A sophisticated IT structure and a multimillion dollar inventory investment ensure the branch network is restocked quickly with the right product, at the right time, in the right place, for its customers.

Gearboxes from 1 to 1 ratio to 1 rev per month assembled in New Zealand from Bonfiglioli

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SAECOWilson has also been ISO 9001 accredited since 1992 which means the company has a long history of supplying quality products through excellent systems and recently became ISO 14001 “as we take our environmental responsibilities very seriously”. >

“

Seearco Distributors LtdAgents for Klingspor quality abrasives in New Zealand Would like to congratulate SaecoWilson on 95 successful years in business!

Here’s to the next 95!

The Complete Transmission Chain Range: Ultimate Performance for Wear and Fatigue Wet Environment Corrosion Resistant Lube Free Maintenance Free High Specification Industrial Chain Economy Chain Made by Renold

www.aucklandtoday.net.nz May/June 2014 107

Goods & Services | SAECOWilson

Copycat credentials

Commercial relationships

SAECOWilson is the authorised distributors for all the brands it carries. This is particularly important as the company can trace its products right back to the source of manufacture.

Key to SAECOWilson’s success is strong relationships with carefully selected world leading brands delivering innovation and the highest quality including: NSK, INA FAG, NTN, Timken, Cooper, THK, Roth-erde Gates, Renold, Sugiyama (SY) Martin, , Bonfiglioli, CRC, Loctite, Rocol, Kluber, Koken and many others.

There has been a lot of press in recent times around counterfeit product and the damage that inferior quality has done to plant and machinery,” SAECOWilson general manager Mark Forster says.

The partnerships developed with key suppliers enables SAECOWilson to continuously bring innovation, new products and technical expertise to the market while ensuring a secure supply of genuine product for customers.

“We actively promote the fact that we are authorised distributors and that there is comfort dealing with authorised distributors within our industry as product performance and quality can be guaranteed.”

Some counterfeiters are smart in how they make their product look, Mark says, but not in how it performs.

Counterfeit bearings look OK from the outside but the quality is poor

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“The packaging appears identical, you can look at the markings on a product and it wouldn’t look any different. But an important part in bearings is the quality of the steel and the hardening techniques and internal clearance.

SAECOWilson’s extensive preferred supplier base means that stores are able to stock what you need locally throughout the branch network but for those unusual “one off” products they can source quickly from accredited suppliers worldwide to ensure your business keeps moving.

SAECOWilson recognises the key role it plays in partnering with its customers to ensure your operations run smoothly, efficiently and are best placed to adapt to the changing market.

“A bearing is a precision piece of equipment that goes into precision equipment, if any of those parts are wrong, it can cause catastrophic failures.”

When people purchase off unauthorised distributors, there is a risk that it is not genuine product and could cause the equipment to fail.

A small bearing takes two forklifts to unload

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“It’s not just the cost of the bearing, it’s the cost of all the components it wrecks around the bearing as generally they are right in the heart of machinery, hence a failure can be a significant cost.”

can tailor a solution that’s aligned with the customer’s needs, rather than having to be totally brand focussed.”

There’s been a lot of joint activity from NSK, Timken and a number of other bearing companies, indentifying counterfeit product entering markets. “In Australia they’ve caught a few shipments of counterfeit product and had a huge destruction ceremony that sent a clear message to the would-be importers,” Mark laughs.

“There are literally tonnes of product. We see a bit here in New Zealand, but not to the scale of what you would see in bigger markets; in New Zealand customers tend to buy off authorised distributors.”

SAECOWilson has a number of brands which are the best in their class. “Timken is the best Taper roller bearing manufacturer in the world while NSK make a broad general range with strength in multiple row bearings.

“FAG make a great range of spherical roller bearings. THK is a world leading linear motion bearing manufacturer Bonfiglioli has a huge range of geared motors that are assembled in New Zealand. They can go from a 1:1 ratio right down to 1 RPM with stock from their facility. That’s not one rev per minute – it’s one rev per month.

“So our whole philosophy is having the best in class of a whole range of products so we

“Being able to pick out best solution for customer is what we’re all about, rather than just brands, although we do sell bloody good brands that really do deliver.” AT SAECOWilson 131 Station Road Penrose Auckland T (09) 579 3199 E penrose@saecowilson.co.nz www.saecowilson.co.nz — Advertising Feature

ISL INDUSTRIAL LIMITED

Proudly supporting SAECOWILSON LIMITED Phone: 09 274 7365 Fax: 09 274 0786

Proudly servicing New Zealand industry since 1919 www.saecowilson.co.nz 108 May/June 2014 www.aucklandtoday.net.nz

Ph 0800 338 833

Branches throughout New Zealand

Goods & Services | Arrowhead Alarm Products

Superior security systems It was way back in 1986 when owner Noel Jennings founded Arrowhead Alarm Products, or AAP as it’s more commonly known.

Noel was joined by fellow director Mike McElhannan a short time later. The aim back then was pure and simple - to supply top quality security products and equipment while providing expert back-up together with full support.

So sure are they of their quality control and the ownership of the whole R&D and manufacturing process, that they have no worries at all in giving every single one of their products leaving the factory a five year warranty.

Well the clock may have moved forward nearly 30 years, but reassuringly you will still find Noel and Mike with shirt sleeves rolled up, very much hands-on, still researching and developing new products for the business.

AAP is hugely proud of the fact it is a genuine NZ manufacturer, designing, developing and manufacturing security and wireless control equipment from a purpose built factory in Albany.

New product launch The Elite SX, to be launched in the next few months, offers a base alarm panel with eight inputs and four outputs.

This can be expanded by eight input PCBs to 64 zones. Up to 32 areas can be monitored individually. A total of 32 programmable outputs can be added.

New SX door modules provide for unlimited doors with the ability to run autonomously from the main controller if a data connection should fail.

New gate automation range with Italy’s finest Beninca’s actuators and integrated wired video and audio intercoms from competition or wireless from AES0.

Quality made Korean TV cameras, monitor options and DVR solutions complete a truly integrated and state of the art security system.

The company’s rightly proud too of having weathered the worst effects of the recent global recession - without having to downsize or lose a single employee.

As sales manager Dominic Costello explains, it is quite the reverse. “In 2013/14 we managed sales growth which matched our pre-recession record. Business is booming and in fact we have taken on extra full time staff in marketing, distribution, R&D and technical support roles.”

AAP employ a specialised team of software and hardware engineers and each and every product manufactured is tested in-house and given a generous five year warranty.

Providing feature packed alarm controllers with flexible input and output programming are pointless without readable instructions, back up and support. So AAP has invested in a dedicated person to continue the process of “humanising” its extensive library of manuals.

more important to a serious security system purchaser than merely price.

GPRS solutions both on 2G and 3G dual SIM operating platforms.

“For example our Elite S Lite is one of the pricier 8 zone systems in the marketplace, but we can barely keep pace with demand. There is always a market for quality and value,” explains Costello with understandable pride.

In keeping with its open source philosophy, AAP’s IP solutions have been created to operate on all brands of dialler alarm panel and have been successfully tested to all serious monitoring stations without requiring them to invest in yet more bespoke hardware.

The company has always placed great emphasis on technically superior products and components.

Profits have been re-invested into research and development rather than developing expensive marketing materials. Perhaps this is not surprising given the practical scientific backgrounds of the two founding partners, who still today enjoy nothing more than dealing with customer issues and problem solving.

The company’s evolution from simple wholesalers of other companies’ security products to designers and manufacturers of fully integrated and complex programmable control solutions has been a natural and logical progression.

Staying at the cutting edge

Combining this technology with their mobile APP, AAP’s cloud based server and their own powerful Elite S Alarm controllers, opens up the most exciting new opportunities for electricians.

Designed with the end user in mind, it is a simple and user friendly APP that brings to home and business owners the ability to monitor and control their premises right on their smart phone or tablet. Users will be able to connect in real time, to and control their properties in ways that were unimaginable a year or so ago.

“Practical, affordable integration of access control, security, CCTV, automation and power saving using the new Elite SX interface is now a realistic and achievable goal for our clients, ” Costello says. AT

Keeping the company at the forefront of technological design is costly, rewarding and not an easy task.

Arrowhead Alarm Products Ltd 344b Rosedale Road Albany 0632 The five person technical support team remain Modern security trends include a much wider North Shore use of IP communication and with this in mind Auckland a phone call away. They continue to provide Arrowhead has a clear vision of the future. It T (09) 414 0085 regular technical training courses - still free has elected to invest heavily in IP solutions E dominic@aap.co.nz of cost. So while the products do attract a designing and building its own wired IP www.aap.co.nz premium price, it is because they are the modules for connecting to the LAN, plus highest spec and have high functionality.

— Advertising Feature General manager Noel Jennings says “just look at the PCB! Compare it to the alternatives, it would run with out half the bits but there is nothing we could in good conscience remove without risking the stability of the system in the worst conditions.”

Quality, expert support and after sales service, plus ease of installation are far www.autoplasindustries.com Phone 09 444 6497 For a complete plastics service: Concept Designs Tooling Quotes Project Management All Production Requirements

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Goods & Services | CSP Coating Systems

Superior surface protection As a result of new ownership, one of the oldest and largest steel galvanising facilities in New Zealand has been reshaped and refreshed.

CSP Coating Systems was part of the Fletchers Building Group for many years. The company has an extensive 50 year history, but in the last 12 months was sold to a New Zealand based investment team including management based in both the Auckland and Christchurch branches.

CSP’s North Island director, Ash Arya says it was the biggest move in the company’s history.

“When we purchased the business we were able to put more focus into our customer service team and restructure our management team to be more efficient.”

These changes mean more benefits for its customers including a new transport system and galvanising bath.

The transport system will eliminate any problems associated with transporting large pieces of steel to and from the plant for their Auckland based customers. The new CSP Coatings Systems truck means they can

pick up and deliver steel throughout the Auckland region.

Ash is also is proud of the new galvanising bath which they recently installed in their Christchurch branch. The bath is a massive 10 metres long making it the longest galvanising facility in the country.

Hot dip Hot dipping is CSP Coating Systems bread and butter.

“Hot dipping steel is a great method of protecting steel from corrosion and is a very common process,” Ash says.

Hot dip galvanising is a process that creates a barrier on the steel protecting it from the corrosive nature of the environment, providing it with unmatched durability and abrasion resistance. Hot dip galvanising greatly reduces maintenance costs and ensures extended service life.

The barrier is created by immersing it in a 450ºC bath of molten zinc. The immersion process ensures a uniform coating that completely covers the entire surface area, including recesses, returns and internal surfaces.

For this reason, galvanized steel is widely used in harsh locations such as coastal regions and for industrial structures.

Duplex coating system The nationwide business has the only galvanising plant in New Zealand that has an integrated paint shop in operation. This allows them to offer Duplex Coating; this process involves covering galvanised steel with a coat of strong paint.

The exclusive Duplex Coating System provides even greater protection against corrosion.

It delivers effective, durable results for a wide range of conditions, offering greater corrosion protection, chemical resistance and significantly enhanced service life.

A wide range of paint colour options and finishes are available.

“We used a high specification duplex coating system to paint all of the multi colour poles in Sylvia Park and they look really clean and shiny even after ten years,” Ash says.

In demand Ash says people are often surprised to learn how many things are galvanised “from the top of the Sky Tower to motorway signs and walkway bridges”.

One of their biggest customers make the majority of parts for street poles needed in New Zealand.

CSP Coatings Systems are the specialists at galvanising all aspects of motorway infrastructure including barricades, lights, crash barriers and motorway gantries. One of their recent projects has been the galvanised and painted replacement light poles along Tamakai Drive.

WA Stroud are proud to support CSP Coating Systems.

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Call today and let us advise and assist you in moving your goods!

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D e d i c at e d p a l l e t f r e i g h t t r a n s p o r t s e r v i c e s i n t h e A u c k l a n d r e g i o n Address: 21 Holmes Road, Manurewa, Auckland 2102 Phone: 0800 926 882 │ Email: craig@relieftransport.co.nz

110 May/June 2014 www.aucklandtoday.net.nz

w w w. s t r o u d s . c o . n z For all your protective coating and paint application needs, call the team at Stroud’s.

We provide the best single and plural component equipment available, as well as unbeatable after sales service and support.

W.A. Stroud Ltd. - 14G Vega Place, Mairangi Bay, Auckland [P] 0275 673 049 - [F] 09-479 8861 - [E] matthew@strouds.co.nz

Goods & Services | CSP Coating Systems

7 REASONS

Under threat Ash says the steel galvanising industry is under threat from overseas imports. He says fabrication businesses are beginning to import steel which has been galvanised in China and are bringing it into New Zealand as a finished ready to use product.

“It serves as a big risk for our business because the imported product is cheaper.”

But all is not lost as the quality can be hit and miss, he says.

“When sections of galvanised steel travel through the tropical zone, through China and across the equator they are subjected to a lot of moisture, salt, heat and humidity.

WHY YOU SHOULD FEED CANIDAE ALL

Fast facts CSP Coating Systems has been purchased from Fletcher Building Limited and is now an independently owned and operated business

NATURAL DOG FOOD AND FELIDAE CAT FOOD

CSP Coating Systems has the longest galvanising bath in New Zealand at 10 metres long CSP Coating System has recently introduced a transport system meaning they can pick up and deliver steel on their truck across the Auckland region.

“The combination of these elements causes the zinc surface to deteriorate very quickly creating powdery white rust on the zinc coating. Galvanising in New Zealand guarantees not only high quality but also a sustainable approach to good business practise.

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Safety first CSP Coating Systems was selected as a finalist for the 2012 Westpac Business Awards in the health and safety category.

“We pride ourselves on our high standard of health and safety practises, it is something we enforce quite aggressively.

“We probably have one of the best health and safety records in the world for our field of work.”

CSP Coating Systems aims to offer the best galvanising service in New Zealand with the best turn around time, best finish and best durability. “We want to be the preferred contact for architects and the go-to business for corrosion solutions,” Ash says. He says he hopes to expand their transport solutions in the future to accommodate more locations. AT

CSP Coating Systems 40-44 Gavin St Ellerslie Auckland T (09) 589 5409 E waynesc@cspcoatings.co.nz www.cspcoatings.co.nz — Advertising Feature

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Goods & Services | Forma Furniture

Fine Forma Furniture that’s better by design Forma Furniture is a producer of contemporary handmade furniture.

Now some 25 years young Forma, whilst drawing on classical European design styles and influences, is fiercely independent in design and manufacture - all of which is done with pride here in Auckland.

Furniture is available nationwide via Forma’s own showrooms and a comprehensive dealer stockist network which includes Christchurch, Queenstown, Tauranga and Kerikeri.

The company began humbly when director and designer Matthew Smidt left his farming background and studied design at the Auckland design school, graduating with a head full of modern design ideas for a new type and style of kiwi furniture.

A few years after this Matthew met Scott Cooper who had a strong and clear vision about where Forma Furniture could grow and establish a unique name and niché for its work.

Even today it is the guiding hands of Matthew and Scott who set the company strategy and, ably assisted by a senior management team numbering only five others, guide the success of what is rapidly becoming an iconic Kiwi design and manufacturing company.

General manager Scott Cooper sees two main reasons for the company’s recent growth spurt. “The gradual improvement in the economy in general and the constantly increasing desire from customers to purchase and support quality New Zealand made products that can be tailored to suit different requirements.”

Increasing brand awareness This year’s goals are set with the aim of continuing to increase Forma’s brand awareness, reaching still untapped potential in the marketplace.

“Also we want to develop and grow our in house interior design service where we have an excellent team of four globally experienced designers bursting with ideas for any new home or work environment.”

Another key area Cooper and his team are focusing on is the expansion into the commercial sector, as more and more companies realise the return on investment in creating an attractive, well designed, bright and colourful ergonomic work space.

“As we have the ability to manufacture in New Zealand to specific customer requirements, we are not at all restricted by size, colour palettes or limited fabric choices.

“We offer a bespoke design and make service which is fairly unique in the lengths it will go to, to achieve total satisfaction for clients with discerning tastes.”

Manufactured furniture for any spot • Sofas and seating • Chairs • Living rooms • Dining rooms • Beds and bedrooms • Outdoor furniture • Giftware items.

Larger corporate clients that project work has recently been completed for include the Air New Zealand lounge at Auckland Airport, the Hilton Hotel in Queenstown, the Orbit Restaurant in Sky City and some of the Glasson’s department stores nationwide.

“An encouraging factor we are continuing to monitor is to see young New Zealand design graduate students developing and marketing their own products, which is now easier to do thanks to Internet-based marketing and social media channels.

Proud suppliers to Forma Furniture of the all new Lennox range of quality New Zealand designed and manufactured occasional furniture.

112 May/June 2014 www.aucklandtoday.net.nz

“Therefore the gap in cost between manufacturing these designs within New Zealand as opposed to the cheaper Asian labour markets is continuing to close, which makes our Forma product more attractive to purchase and means that there is a ready supply of good and talented designers gaining valuable home grown experience in New Zealand,” Cooper says.

Whereas cost will always be a factor, no matter what the budget, the fact that customers are definitely becoming

better educated and more aware of the differences in quality is positive news for all independent designers and manufacturers, in the sense that ‘a high tide raises all boats’ and allows quality and standards to rise throughout.

There has been a plethora of cheap, poorly designed, mass produced, flat packed furniture flooding the market for some time and the larger retail chains are keen to move it on with small margins.

The fact is, it does the customer no service, is barely fit for purpose and often breaks after a relatively short period of use. It is clear that due to the amount of lower quality imported furniture available in the market today, past experience with these products would indicate that these products have not lived up to expectations.

“At Forma, our main point of difference is the fact we manufacture the product ourselves, from start to finish, giving us the ability to control all aspects of quality and design and allowing customers to tailor things to suit.

“If a customer wants a coarse grain lime green leather fabric, or a sofa 65 centimetres longer than standard, we are able to accommodate all these requests with our bespoke service.

“We offer an interior design service free of charge all housed in-house. It could not really be any more convenient! Our staff are widely experienced with a wealth of knowledge and resources at their finger tips.

We can boast European flair manufactured right here in New Zealand, utilising a chain of other Kiwi suppliers along the way.

Goods & Services | Forma Furniture

“We are constantly keeping in touch with overseas trends and developments and our staff regularly attend the large specialist international furniture industry exhibitions held overseas.

What they see there would tend to filter down to New Zealand market for mass produced and imported retail sector within 12 to 24 months.

The New Zealand retail sector has changed quite dramatically in the last five to eight years, with the traditional smaller private family owned stores in the main cities and towns giving way to the much larger retail chains, who seem to focus solely on middle to lower end furniture often supplied in a kit or flat packed form.

Cooper quietly concedes that there will always be a market for those wanting an off the shelf, cheap and cheerful, quick flat pack solution, but is quick to point out also that “There is a healthy increasing demand for well designed locally made furniture with many stores now actively looking to reintroduce New Zealand made stock. That has to be good news for us at Forma.”

As well as the bespoke service Forma develops and builds its own design lines of furniture.

These are manufactured in relatively limited editions and retailed through the company’s own showrooms in Auckland and Hamilton, together with countrywide dealerships and online via an extremely user friendly website.

Each year up to six new designs are launched with some proving extremely popular. A range of giftware and home ware that is both stylish and fun but always practical is also available.

Everything in design should have its place and purpose. But customers are now exposed to more reference material in all sorts of media, be it TV, cinema, online, print and social media, where a design look or fashion can be spread globally and virally within 24 hours.

But bad design and poor choices have the ability to spread equally speedily as good ones.

However, and thankfully, only true quality and style will endure.

“Our interior designers are well travelled and have experienced different cultures.

They are able to draw from their own personal experience and reference points when assisting and guiding clients in their choices.

Where to buy Forma furniture?

“

Forma showrooms: Auckland - (09) 368 7694 Hamilton - (07) 854 9495

Our interior designers are well travelled and have experienced different cultures. They are able to draw from their own personal experience and reference points when assisting and guiding clients in their choices.

Stockists: Kerikeri Loft (09) 407 7320 Tauranga Greenslades (07) 571 8174 Tauranga Living Quarters (07) 579 1130 Christchurch John Cochrane (03) 377 0266 Christchurch McKenzie and Willis (03) 341 3380

”

Queenstown McKenzie and Willis (03) 442 7826

“Traditional European or classical influences have borne the test of time for a good reason. Asian influences are many, complex, colourful and multifarious, and it is important to have the skill to blend all of these influences in a design and execution that works,” explains Cooper.

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Forma Furniture Auckland Showroom 51-53 The Strand, Parnell Auckland T (09) 368 7694 E info@forma.co.nz www.forma.co.nz

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www.aucklandtoday.net.nz May/June 2014 113

Goods & Services | Liquid Automation

The future is here Imagine pushing a “welcome home” button in your car that ensures your home is waiting for you just the way you like it; the gate open, your lights on and every room at the perfect temperature.

Then, at bedtime, a “goodnight” button turns everything off while a “watch DVD” button starts up your home cinema and dims the lights when you want to watch a movie.

This may sound like a dream, but the talented team at Liquid Automation is ensuring it comes true for many homeowners throughout New Zealand.

Formed by directors Stephan Goodhue and Bruce Cox in 2004, the Auckland company specialises in residential, commercial and marine automation systems, doing work for both local and international customers.

High-end residential automation While Liquid Automation has traditionally been heavily focussed on the marine market, Goodhue says it has recently made big expansions into residential work.

“We’re doing a lot of high-end homes. We’re doing ongoing work at the Dotcom mansion and there are more foreign owners building large homes here,” he says.

Liquid Automation has completed extensive work at the Dotcom mansion

<

Liquid Automation is a global specialist in automated entertainment, lighting and security systems.

A full security system can include remote control doors and gates, after the visitor has been identified by video intercom.

A lighting control system allows the home owner to control the lights inside and outside their home or office. Window blinds can be raised or lowered with the touch of a button.

The commercial automation market Liquid Automation has also expanded its commercial division and has been involved in several high-profile commercial jobs in recent years.

Liquid Automation can integrate the five key elements of any home – audio visual, security, internet, environment control and lighting – with elegant, intelligent style.

Its commercial services include integrating its award winning CEDIA entertainment systems with a full security service, access control and environmental controls, in both high-rises and large commercial buildings.

Music can be played in every room of your home by the simple touch of a wall-mounted keypad or via an app on the client’s apple device through almost invisible in-wall or inceiling speakers.

Stephan says commercial projects make up a significant part of Liquid Automation’s workload and include such projects as the Sky City Casino’s high-roller suites and VIP gaming rooms.

Sound Group Holdings, distributors of world leading Audio brands for 35 years.

We are proud to support Liquid Automation on their 10th anniversary. www.soundgroup.co.nz

114 May/June 2014 www.aucklandtoday.net.nz

Award winning ways Liquid Automation has won many awards over the years, including two major awards from CEDIA (Custom Electronic Design and Installation Association) in 2013. These are: Best Special Project Residential for Australasia – for the Cary Ali long-range cruising vessel Best Design and Documentation for Automation and Audio Visual for Australiasia – for the Loretta Anne, a 47-metre luxury boat.

Other successful commercial projects include the lighting control, digital signage and audio distribution for the Hamilton Hoyts Cinema, providing integrated controls for lighting, security and a boardroom entertainment suite for Silverdale Window Makers, doing the high-spec audio, video and hotel services control system for the Queenstown Sofitel

Five-Star Hotel, and providing a Crestron control system for various monitors and screens at TVNZ’s master control room in Wellington.

Quality and expertise with every project Liquid Automation’s key to success is in the detail. The company has a documentation process that ensures systems are engineered correctly, systems are tested in-house to reveal any issues prior to installation and the finished installation is a picture to behold.

Clients often show the behind the rack cabling to their friends. Finally the systems are commissioned to a sign-off schedule before hand over to the client, ensuring everything is running as expected. Liquid Automation uses only high-end technology, including Lutron, Creston and Savant automaton systems.

Liquid Automation can install the same type of system in a client’s boat and home, meaning they don’t have to learn to use two different systems. >

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Crestron RL takes Microsoft® Lync® from the desktop to the meeting room so anyone can start a collaboration session with the touch of a button. Crestron RL is designed to seamlessly integrate with DigitalMedia™ and all other Crestron enterprise control solutions and products. If you already have a Lync server, no MCUs or gateways are needed.

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To see what Crestron RL can do for your business, contact Crestron New Zealand to arrange a demonstration.

• Crestron RL rooms can be centrally monitored, managed and controlled using Crestron Fusion™ software for a complete Enterprise Building Management solution

E: sales@crestron.co.nz M: +64 27 290 7270 All brand names, product names, and trademarks are the property of their respective owners. Certain trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others.

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6/03/14 4:35 PM

Goods & Services | Liquid Automation

Liquid Automation has more than 50 years’ collective experience in the marine industry, with this powerhouse of knowledge leading the international automation industry.

Liquid Automation can integrate a boat’s systems into one simple-to-use, intuitive user interface.

One simple touch on this award winning panel gives unprecedented control of entertainment equipment and the environment, including air conditioning, lighting and blinds.

Owners can even keep track of their navigation systems directly from their

bedside, all while watching a true highdefinition movie from the award winning Kaleidescape media server.

Liquid Automation offers architects and designers a total turnkey solution through its electrical division.

“We’re a global company and have done work in Fiji, Indonesia, Thailand, Greece, Italy, Malta, Spain and France,” Stephan says.

Liquid Electrical was established two years ago to complement Liquid Automation, providing a range of residential and commercial electrical services.

“Clients like our systems because they’re reliable and we offer a lot of documentation and support to the crew and the owners of the boat. We’re IT and AV engineers so we can put things together from the ground up.”

“We can offer architects and clients a one stop shop, with everything done in-house,” Stephan says.

The award winning Vertigo Liquid Automation won international awards for its sophisticated marine automation systems on board Vertigo, one of the largest

Congratulations Liquid Automation on your 10 year anniversary.

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Liquid Electrical undertakes system design, CAD drawings, lighting design, switchboard supply and installation, test and inspections, fault finding, rewires, lighting fixtures, mains supply and Green Energy solutions.

“

Clients like our systems because they’re reliable and we offer a lot of documentation and support to the crew and the owners of the boat. We’re IT and AV engineers so we can put things together from the ground up.

- DIRECTOR, STEPHAN GOODHUE

”

and most technically advanced sailing yachts in the world.

music experience, yet capable of nightclub SPL levels.

Goodhue says the Vertigo project was so well recognised because of the high level of technology and the large amount of equipment installed in the yacht.

In addition to designing and installing automation systems on new boats, Liquid Automation is also undertaking a lot of refits on existing boats for both international and New Zealand customers. AT

The project involved the design and installation of an intuitive custom designed user interface to control on-board entertainment, CCTV, lighting, emergency and real-time navigation systems.

It also included fibre optic distribution of HD video, AMX touchpanels fronting a fully integrated Crestron control system and a sound system providing a HiFi

Liquid Automation Unit 20, Building F 14-22 Triton Drive Rosedale Auckland T (09) 479 5415 E sales@liquidautomation.co.nz www.liquidautomation.co.nz — Advertising Feature

Liquid Automation can integrate the five key elements of any home – audio visual, security, internet, environment control and lighting – with elegant, intelligent style

<

The marine automation experts

Liquid Automation is a global specialist in automated entertainment, lighting and security systems

<

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Liquid Automation has extensive experience with marine automation systems

Transport & Motoring | Air Flo Hydraulics

Fifty years and still rolling Air Flo Hydraulics has been Auckland’s premier hydraulics specialists since 1964 when founder and general manager Laurie Roberts started reconditioning shock absorbers and suspension struts on 50s and 60s vehicles.

How times have changed. But as things stand today, Newmarket-based Air Flo Hydraulics (AFH) is proud to have served the whole of the city for the past 50 years.

For a man who works with pressurised systems all day and every day, there is no air of business pressure around Laurie Roberts when speaking with him. “Our technical know how is second to none but it is our years of practical, hands-on experience that will quickly diagnose the problem and get your vehicles back on the road,” he states proudly.

By keeping plant and vehicles working at optimum levels means AFH can help save businesses and their fleets time and therefore money.

“If we can keep the cars, buses and trucks moving and rolling along the Auckland roads and highways, we are helping in our own little way to keep the local economy growing and rolling along very nicely.”

Because the company carries a large stock and wide range of tested and guaranteed exchange units for most makes of commercial and private vehicles, turnaround and repair times are speedy and real pride is taken in the claim that no repair is too big or too complex for the AFH team.

That is a performance indicator that they are prepared to back with a full 12 month written Quality Guarantee based on the fact that only genuine top quality spare parts and tools will be used throughout the repair process.

• Proud member of Motor Trade Assoc (MTA)

“We provide quality workmanship and we are ready to stand behind our work –that is why we can offer a full year’s unlimited kilometre warranty,” explains Laurie.

• More than 1,500 trucks, buses and vehicles serviced annually.

AHP’s fine reputation has been hard earned and it is no surprise that it is a recommended and fully endorsed preferred repairer of major insurance companies, such as Autosure NZ, Protecta Insurance, IAG NZ (Driveright) and Lumley Insurance.

“We are fully committed to safety and believe strongly in a full and comprehensive maintenance service for all power steering and hydraulic systems, whether it be for private cars or a fleet of buses or trucks.

“Prevention is always better than cure and we encourage safety to always be the concern paramount in our clients’ minds.”

A regular service or check-up on these vital systems allow for a full diagnosis of problems and failures before they happen which will help avoid costly and untimely breakdowns. A full test facility onsite allows for a quick and sure health check of any hydraulic or power steering system.

us time and time again, and that gives us all a lot of job satisfaction.

Fast Air Flo facts

“We are a tight knit workforce and I have tried to create a happy, friendly, positive working environment. I firmly believe that a happy member of staff is a more productive and motivated one so we try to focus on getting that aspect of the workplace right.”

• 50 years continuous service • Six employees • 500 square metre service facility

Laurie explains that most units are repaired and tested in the workshop area on Alma Road, but they are then able to ship units nationwide via an overnight courier service.

But the ever growing list of satisfied customers means that the ‘bread and butter’ of repeat business is keeping his team of skilled mechanics busy the full year round.

In fact in the past three years the company has needed to hire a number of qualified highly skilled staff which has increased the workshop capacity by some 25 percent.

“By running a reliable and comprehensive facility we keep our customers and staff happy. We know we are doing a good job by the number of customers who come back to

Pennzcorp

The fact that many of the staff have been with Air Flo Hydraulics for 20 years and longer, would seem to bear testimony to Laurie’s words. Together, they have all helped build and make the company what it is today - a true market leader in the hydraulics servicing field.

So when the time comes a little later in the year to mark the anniversary in style you can be sure that Laurie will be “shouting” for the Air Flo Hydraulics team. He might even take a little time off himself to go fishing! AT Air Flo Hydraulics Ltd 9 Alma Street Newmarket Auckland T (09) 524 6519 E airflow@xtra.co.nz www.airflohydraulics.co.nz — Advertising Feature

“ flow with go...”

TM

Suppliers of Premium Oilpro Lubricants and Associated Products • Agricultural Lubes • Diesel Oils • Automotive Oil • Industrial Lubes • Marine

Congratulations Air Flo Hydraulics on your 50th Anniversary.

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Talk to us now about new OEM & quality aftermarket parts nationwide 0800 658 899 www.aucklandtoday.net.nz May/June 2014 117

Transport & Motoring | Style Utility Canopies

Transport & Motoring | Topline Mechanical

Hot tops

For all things mechanical When it comes to larger businesses, for all you know the person you’re talking to has been in the job for six months or six minutes. With Topline Mechanical in Auckland you know exactly what you’re getting.

Owner Mathew Johnson has 20 years’ experience in the mechanical industry and is single-handedly holding down the fort at Topline Mechanical. Located in Highbrook, East Tamaki, the business specialises in servicing and repairing cars, 4WD, light trucks, petrol and diesel, boats, inboards and outboards.

If it needs covering, then the crew at Style Canopies and Auto Accessories Ltd can help.

The professional team specialise in a wide range of stylish fibreglass canopies and lids including tray liners, hard lids, roof racks, nudge bars, sports bars, rear bumpers and much more.

Kelston based Style Canopies and Auto Accessories was established in 2006 by founder and director Nuti Va’a. Since 2006, the company has rapidly grown and moved into a slightly bigger workshop incorporated with an office/showroom and facility for customers to relax while work is carried out on their vehicles.

“We have regular customers we trade with and many loyal customers whether companies or individuals. This gives us an incentive to ensure quality within our products and exceptional customer service every time,” Nuti says.

“Because we are a smaller, family operated business, we can relate to our customers.

Developing trust and ensuring they feel individually valued to us as a company. Our customers always walk away satisfied with the end result.”

Nuti, along with two full time staff and one part time receptionist, have been keeping the business running smoothly with satisfactory

customer service by remaining respectful and professional at all times.

As the industry becomes more aggressive and competitive, the teams’ passion for cars, unique style of products and keeping loyal customers satisfied is what Nuti says is key to success.

His hard work and persistence has already paid off, but it seems there’s no stopping this avid car lover. “In the future, I would like to branch out and establish Style Utility Canopies and Auto Accessories as a brand well-known within the industry, bringing our unique products to the market. I see the business continuing to grow.

“My motive is to put a smile on people’s faces after they have received the end product and having pride in my products and customer care.”

Excellent service, quality and reasonable pricing, Style Utility Canopies and Auto Accessories will perform and meet your needs for today and the future. AT

Canopies – standard features include smooth exterior, lined interior, intergrated hi-stop light, built-in water gutter, slam lock system, internal handle and roof rails.

Lids – standard features include smooth exterior, lined interior and slam lock system. Available in three different style openings: 45 degree rear opening, two-way opening and two-way opening with the sports bar.

Select vehicles • Holden

Mathew is a one man band who set up the business in September 2008 and shouldn’t be underestimated. He will complete all of your car and boat issues with the highest level of professionalism and competency, from changing your cambelt, repairing electrical faults to providing a full service; clients drive away with nothing but great results.

Over the years he has established a solid reputation of excellence in workmanship, quality and efficiency.

“I got into the business when I was 16.

I’ve always had an interest in cars and boats came later on. I used to work for a boat company which carried out purely marine work and then I went back to cars.

When I set up my own business I decided to do both.”

You can find dozens of motor repair businesses tucked away in Auckland, but because Mathew runs the business himself, he’s the man clients speak to directly whatever the job or issue.

• Mazda

“At this stage we’re happy where we are.

If we were to get any bigger we’d have to move. It’s always in the back of my mind.

You just keep working away and before you know it a year has past.”

Mathew has got all the gear onsite to do whatever he needs to do to complete the job at hand. With his industry knowledge, range of skills and high quality replacement parts on all makes and models, your vehicle will be kept running smoothly for years to come.

“I’m the person doing the job. There’s no middle man. If you’ve got an issue I can talk it through with you and I go away and do the work. With bigger businesses you have to go through office managers or other people, not the guy actually doing the work.”

“It’s pretty testing at times. I’m lucky where I’m situated, I’m not too far away and there are people around who can give a hand. I have an engineer who helps me and I help him, and I do warrants for another garage across the road from me.”

When Mathew started the business it was at the same time he started a family; he has a three year old daughter Brooklyn and a five year old son, Ashton. Trying to juggle family life which demands equally as much attention as his business can be pretty tough for any parent, but it is exactly why you can appreciate Mathew’s exceptional effort and professionalism.

He considers expanding the business in the future, but he’s in no rush to do so; maybe

• Nissan

when his children are old enough to flock the nest they might follow in their father’s footsteps. “I wouldn’t push it on them, but it’s up to them. One of them loves to follow me around.

Passionate and with a healthy respect for all things auto and nautical, with experience in just about everything, you can rely on Mathew to get you back on the road or in the water in no time. AT

Topline Mechanical 4/29 Neil Park Drive East Tamaki Auckland T 09 278 0088 www.toplinemechanical.co.nz — Advertising Feature

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Proudly supporting Topline Mechanical

• Toyota.

Style Utility Canopies & Auto Accessories Ltd 29c Cartwright Road Kelston Waitakere City Auckland T (09) 813 3002 E sales@stylecanopies.co.nz www.stylecanopies.co.nz — Advertising Feature

118 May/June 2014 www.aucklandtoday.net.nz

• Accounting CHARTERED ACCOUNTANTS & BUSINESS ADVISORS Level 1, 320 Ti Rakau Drive, East Tamaki T. 09 272 4000 E. harts@harts.co.nz www.harts.co.nz

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