Central Today Issue 64 by Academy Group

Issue 64 | June/July 2011

NZ Wine’s Phil Gregan on an industry that’s altered landscapes, fuelled the economy and revolutionised our lifestyle…

Water Worries

Is quenching agriculture’s thirst and protecting our environment just a wet dream?

Number Crunching The number one secret to making money

Budget Breakdown Steady as she goes, for now

The effects of plastic on the environment are already well documented...but what about the effects of plastic on our bodies? Research is showing that under special circumstances, certain chemicals from plastic bottles and containers are able to leach into the water (or food) held within. One such culprit is a toxic chemical known as Bisphenol A (BPA), a chemical with estrogen mimicking effects that is linked to obesity, diabetes, breast cancer and hyperactivity. Another two common toxic chemicals present in plastic bottles are antimony and phthalates. Make a change for the better. Buy stainless steel BPA-free SafeBottles and reduce the impact of plastic on the environment and our bodies.

For more information and to see the full range of SafeBottles, please visit www.safebottles.co.nz or call our friendly team on 0800 777 444 or text SAFE to 244.

Have you ever asked yourself... Is there more cancer around these days? Why are there more pregnancy issues, infertility, or miscarriages? Why do more kids have ADHD now? Is male sexual dysfunction more prevalent now? What damage are we doing to our planet by using plastic? What’s causing the early onset of female puberty? Read on and you may find the answers... What is BPA (Bisphenol A)? BPA is widely used to make polycarbonate plastics such as those in baby bottles, water bottles and compact disc cases and is an ingredient in the resins used to line food cans. The chemical has been shown to leach into food or water. To see a complete definition of BPA, please go to www. safebottles.co.nz. The following is a direct quote from Food Standards Australia New Zealand (FSANZ). As you will see they acknowledge that BPA and other chemicals do leach into food and liquid. However, they also say that it’s not proven to be harmful and doesn’t cause cancer. “In some circumstances, chemicals in food packaging can migrate into the food product and vice versa, depending on the nature of the packaging and the food contained within.” Food Standards Australia New Zealand “the most toxic chemical known to man.” Dr Frederick Vom Saal

The facts on BPA The following are quotes relating to BPA and chemicals found in plastic water bottles. To see the full quote and source, please visit our website, www.safebottles.co.nz In men the oestrogen mimicking effects of BPA have been known to block some of the more important effects that testosterone has on sexual functioning. Those who were exposed to BPA were four times more likely than those who were not exposed to report some sort of sexual dysfunction. Associate Professor of Department of Reproductive Sciences - Yale

But even though PETE (used in many plastic bottles) doesn’t contain BPA (as seen on 60 Minutes 9/6/2010), it does contain other chemicals called phthalates - which are also believed to be endocrine disruptors. Mindfood.com Like BPA, these chemicals leach into the water more quickly when the plastic is heated, so don’t leave these water bottles in a hot car or out in the sun. A potentially deadly toxin is being absorbed into bottled mineral

water from their plastic containers. And the longer the water is stored, the levels of poison increase, research reveals.

There are enough warning signs to show the need to act sooner rather than later. There are growing concerns about bottled water in particular in plastic bottles. The safest option is stainless steel. Breastchek.co.nz

Jo Knowsley

Our findings suggest that exposure to low-dose BPA may have widespread effects on brain structure and function. The Food and Drug Administration (FDA) continues to classify BPA as safe, basing its ruling only on the findings of two industry-funded studies. There are over 200 independent scientists, not in conflict financially with this chemical (BPA), saying we find it relating to obesity, prostate cancer, breast cancer, diabetes, brain disorders such as attention deficit hyperactivity disorder, liver disease, ovarian disease, disease of the uterus, low sperm count for men and the list goes on. David Gutierrez Natural News After years of insisting Bisphenol-A (BPA) posed no threat to the health of babies, six larger manufacturers of baby bottles have announced they will stop shipping new baby bottles made with the chemical. Mike Adams, Natural News A 2007 review of 700 studies involving BPA, published in the journal Reproductive Toxicology, found that infants and foetuses were the most vulnerable to adverse effects from this toxic substance. C W Randolph, MD The researchers indicated that such damage is a possible predictor of reproductive diseases in women, including fibroids, endometriosis, cystic ovaries and cancers. Earlier studies linked low dose BPA to female reproductive-tract disorders, as well as early-stage prostate and breast cancer and decreased sperm counts in animals. Andreas Moritz In 2004, one researcher counted up all of the studies done to date on just BPA. Of 104 studies done by independent researchers, 94 found adverse effects. Donna Jackson Nakazawa

The latest study showed that women with a history of miscarriages were found to have higher levels of BPA in their bodies. The women who had miscarriages were found to have BPA levels on average about three times higher than women who had successfully given birth. David Steinman

The National Toxicology Program of the National Institutes of Health concluded that there is “some concern” that BPA may cause problems in foetuses, babies and children, including breast or prostate cancer early onset of female puberty, attention deficit disorder and other problems of the reproductive and neurological systems. David Gutierrez Bisphenol A is such a dangerous chemical that I have no doubt it will one day be banned from all food and beverage products. Frederick vom Saal The following are countries which have taken action against BPA - Canada, Denmark, Belgium and France - so far. Those with the most BPA in their urine had nearly three times the risk of heart disease more than twice the risk of diabetes, as well as signs of liver damage. Unfortunately, the levels of BPA that were associated with disease are within the EPA’s industry-friendly levels of safety.” Byron Richards The following research is by world expert Dr William Shotyk - who has vowed never to drink bottled water again - “I don’t want to shock people but here’s what I know: Antimony is being continuously released into bottled drinking water. The water in PET bottles is contaminated”. Antimony finds its way into water by ‘leaching’ from the plastic in the same way that water absorbs flavour from a tea bag. Jo Knowsley If you have a baby that you are formula feeding, you are likely to be exposing your child to BPA through the formula itself, which is almost assuredly packaged in a BPA-lined can. Aaron Turpen In most countries, BPA is legal in food storage including baby bottles, containers and so forth. Very few companies are using BPA-free containers for anything. Aaron Turpen To see each of the quotes in full and the source please go to www.safebottles.co.nz

Call 0800 777 444, text SAFE to 244 or go to our website www.safebottles.co.nz to order your SafeBottle today P.S. There’s an iron-clad, lifetime money-back guarantee on all bottles.

18/8 food grade quality stainless steel

BPA-free, toxin-free and eco-friendly

Gary Collins Managing Director

I Fits most cup holders I FDA approved I Fits ice cubes I Doesn’t retain or leach flavours I Dishwasher safe

I Various sizes and colours available I Designed to last I 100% recyclable I No plastic liner I Free sports lid www.centraltoday.co.nz June/July 2011 | 3

Issue 64 | June/July 2011

pes, industry that’s altered landsca NZ Wine’s Phil Gregan on an ionised our lifestyle… fuelled the economy and revolut

ries Water Wor e’s thirst and

Is quenching agricultur just a wet dream? protecting our environment

nching Number Cru to making money The number one secret

kdown Budget Brea for now Steady as she goes,

Central Today Issue 64

News

ABC circulation as at 30/06/10

6 Commerce

17,429

www.centraltoday.co.nz

• Accounting — The No.1 secret to making money

Head office Academy House 818 Colombo Street PO Box 1879 Christchurch

• Economics — Budget 2011: Steady as she goes, for now

7 Legal Issues • Sales — Compliance breaches that can cripple businesses

managing director Gary Collins

• Employment — Reviewing the case that set a new benchmark

General manager Rebecca Harris

8 Technology

administration Kylie Moore admin manager Kelly Clarke Rebecca McQueen Kimberley Wells Judy Slater sales & advertising Graeme Tall John Somerville Robert Cochrane Steve Dando Janet Campbell Jane Watson Mandy Woods

• Online — What’s wrong with my website? • Protocol — Negotiating potential pitfalls of the new file sharing legislation

9 People management • Human resources — Dealing with workplace manipulation

Business

sales executives

newsroom Jonathon Taylor Marie Sherry Bridget Gourlay Katie McKone

18 Initiatives • With a rich history stretching back eight decades, OTC Timber has a secure base for future endeavours • Pyroclassic Fires impress with clean burn features editor

Phone: 03 961 5050 Fax: 0800 555 054 Email: editor@academy.net.nz

production Carolynne Brown assistant Melanie Stanbury designers CJ McKay Hayley Brocket Ian Knott Kirsty Opie Jarred Shakespeare Phone: 03 961 5050 Fax: 0800 555 054 Email: production@academy.net.nz

Disclaimer: This publication is provided on the basis that A-Mark Publishing is not responsible for the results of any actions taken on the basis of information in these articles, nor for any error or omission from these articles and that the firm is not hereby engaged in rendering advice or services. A-Mark Publishing expressly disclaim all and any liability and responsibility to any person in respect of anything and of the consequences of anything done, or omitted to be done, by any such a person in reliance, whether wholly or partially upon the whole or any part of the contents of this publication. Advertising feature articles are classified as advertising content and as such, information contained in them is subject to the Advertising Standards Authority Codes of Practice. Contents Copyright 2011 by A-Mark Publishing (NZ) Ltd. All rights reserved. No article or advertisement may be reproduced without written permission.

4 | June/July 2011 www.centraltoday.co.nz

Features 10 Cover story Grape expectations — NZ Wine’s Phil Gregan on an industry that’s altered landscapes, fuelled the economy and revolutionised our lifestyle

12 News Special — Agribusiness • Quenching agriculture’s thirst, investing in innovation and other ag-related news

14 Products 4U • Tools for keeping in touch

15 Lifestyles • Where to go, what to wear and drink while you’re there

• Hamilton’s Uniform Centre is well versed at making good first impressions • MELtech, the automation station, is a technology leader

25 Transport & Motoring • Land Crusier embraces off-roading to celebrate its 60th anniversary, traversing the country from top to bottom • Nationwide Horse Transport are experts at equine transportation • Harvest Transport gets moving to market and beyond

28 Construction • Higgins Contractors are adept at making the roads that keep the transport industry in business

* CONDITIONS OF ENTRY: One entry only per person and must be sent on the official entry form or as otherwise stated. Entry is free and open to all residents of New Zealand. All entrants must be over the age of 18, proof of identity and date of birth may be requested. Employees and their immediate families of Academy Publishing, the promoter and agencies associated with any promotion in this publication are ineligible to enter. Winner(s) will be notified by e-mail/phone. The judges’ decision is final, no correspondence will be entered into. No responsibility is accepted for late, lost or misdirected mail. Prizes are not transferable or redeemable for cash. Academy Publishing, the promoter and agencies associated with any promotion in this publication shall not be liable for any loss or damage whatsoever suffered (including but not limited to direct or consequential loss) or personal injury suffered or sustained, during the course of prize winning travel or in connection with any other prizes won. Academy Publishing, the promoter and agencies associated with any promotion in this publication accept no responsibility for health, luggage, insurances, travel, personal expenses and transfers other than specified. Entries remain the property of Academy Publishing, the promoter and agencies associated with any promotion in this publication and cannot be returned. Academy Publishing, the promoter and agencies associated with any promotion in this publication reserves the right to photograph and publish winners. Entries may be used for further marketing purposes by Academy Publishing, the promoter and agencies associated with any promotion in this publication but are not made available to any third party.

30 Forestry • Hautapu Pine Products’ has an extensive roundwood history • Kajavala Forestry Limited embraces hi-tech tracking

34 Property & Construction • Morris & Bailey covers the range, from houses to bridges to commercial construction • Renalls Joinery pays attention to detail • Mackersey Construction has a good name for building in the bay

40 Manufacturing • Get insulated with the Best • REL Engineering looks down the track • Steelworks gets sector specific

44 Solutions • CTC Aviation Training puts aspiring pilots through their paces • Fieldair Engineering spreads its wings • Ashurst Engineering tackles any challenge • Weldwell’s industrious bonds

This publication is printed on papers supplied by

All wood originates from sustainably managed forests or waste sources. All mills utilise the Chain of Custody system to verify fibre source. The end product is recyclable. All mills are ISO 14001 certified.

e in w r) all F oi c o ot n t o i n ple se r p o a n o pe c no 11 e v ig st e (sau e fir Fr r th

the most cost effective way of finding staff We guarantee to find you the perfect candidate or your money back! Would you like to have a steady flow of interested, high calibre candidates calling / emailing you? If you would like complete control over your recruiting process and not have to pay the thousands of dollars others may charge you to find the same person, then this is the solution for you. It’s obvious that recruiting has become extremely tough over the last few years, and you have to talk to a lot more people than ever before to find the right one. So why is recruiting getting so hard? The biggest obstacle you face is marketing incest. Everyone goes to the same seminars, reads the same publications and looks in the same places for staff. Breakthroughs come from looking outside the rectangle and looking at new, proven methods of advertising for staff. Imagine how easy your life would be with great staff. Imagine if you were able to promote yourself and your company so people can actually see what it would be like to work at your place. We are the first in NZ to provide this technology. We can actually load video clips of your business showing how great it is to work there, some of the staff and all the amenities you provide. Imagine if you were actually able to view CVs, and actual work wanted ads, so you could see what job hunters want. This way you know when you employ them that you’ve got someone who wants to work in your environment. You’re not squeezing a round peg into a square hole, as many of us do, only to find they move on after a few months. Our revolutionary job site only began the end of 2006 and this is growing rapidly. We also have more than 1500 businesses registered as employers, including some of the biggest companies in NZ with more than 9000 employees, right through to some of the smallest companies with only a couple of staff. If you would like to see some of our clients please log on to our site and view. We also have over 16,000 registered jobhunters who are actively looking for new employment and many of them receive email alerts as soon as jobs are posted. But our major benefit to you is that we only charge $395+gst per year for unlimited use. I’ll repeat that because it does sound too cheap. $395 for an entire year to advertise as many jobs as you like.

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Gary Collins, Managing Director

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Myjobspace was for employers and employees, the service was exceptional and it was a great way to capture our target audience”.

providers. We have been working with your company since 18/12/08 and would like to advise the following:

of committment to finding the best solution for my business. Zack has always given me friendly, helpful customer service. He has been a pleasure to work with. MyJobSpace’s committment to improving their service is impressive.

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MyJobSpace is their attention to service and after sale care. The entire staff has been willing to go above and beyond the call of duty to handle every issue and make sure things are right. In some cases, they’ve done MORE than I expected.

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business and with previous business dealings in the New Zealand property market, I found the site My Job Space NZ. From my first contact with Zack Foreman and his team at My Job Space, I knew that I had made the right decision in spending my advertising dollars with them. Zack is articulate, friendly, reliable, extremely helpful and patient given that I had minimal international advertising experience at that stage. He demonstrated interest and talent when guiding me through the formulation of my advertisement and I am proud to stand by the final result. I have no hesitation in recommending Zack and his professional advertising team at myjobspace.co.nz to other business owners.

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apply now www.centraltoday.co.nz June/July 2011 | 5

News | Commerce By Jamie Tulloch

How does a business

make money The

No.1 secret is…

I call it a secret, because so many business owners don’t know or understand the number one secret to making money in a business. The number one secret is tuning your business so as you make a healthy gross profit (GP) percentage. Why is a healthy GP percentage the number one secret to profits? I call the generator of your GP percentage the engine room of your business. If the engine room is not fit, healthy and powerful, no matter what you do in the rest of your business, you will never overcome a weak, under-performing engine. Imagine having a car weighing 1500kg (say an SUV) and a four cylinder engine of 1.5 litres. No matter how hard that engine works, your vehicle will make slow and uneconomical progress because the engine room cannot produce enough power and torque to move the vehicle swiftly along the road.

What numbers go into creating your GP percentage? It’s simple. It is your sales minus your cost of sales (or S minus COS). Identifying exactly what your cost of sales are (sometimes also called cost of goods sold or COGS) is vital to knowing what “friction” is inside your business engine room.

Different businesses have different components to their COGS. If you are a plumber for example, your COGS is the trade/wholesale cost of parts, plus consumables (say adhesive) and the direct labour cost (wages) for doing the actual plumbing work. As an example let’s say you sell $1000 of plumbing services. The parts are $200, you use $20 of adhesive and use 10 hours of labour for which you paid your employee $30 per hour. Total cost of sale is therefore $520 ($200 + $20 + $300). This gives you a Gross Profit of $480 or 48 percent on the total job ($480 is 48 percent of $1000).

In the example above, 48 percent GP is near the bottom of the survey results. This has occurred because of any one or a combination of the following:

➜ The job was under-priced and should have been sold for $1,100. This would have yielded a 58 percent GP

➜ The job was completed inefficiently and should have taken seven hours, not 10. Doing the job in seven hours would have yielded 57 percent.

➜ The cost of the parts and/or consumables was not correctly priced and cost more than expected. Now, look at the GP percentage if the job

Key question: how do you know what was sold for $1100 and took seven hours a healthy GP percentage should be for with no change to the price of the parts or your industry, business or trade? consumables. If this was the scenario then the E3 Business Accountants (and so should your accountant) has access to two national databases that benchmarks just about every industry type in New Zealand. Using the plumber as an example, our database contains actual figures for the top 25 percent, the middle 50 percent and the bottom 25 percent performers.

You need to ask yourself, why do some plumbers perform more profitably than others? And even more importantly, where does my business rank? In the survey a plumber’s healthy engine room GP percentage is 65 percent. A weak engine room would yield just 45 percent. The difference between 45 percent and 65 percent is the difference between profit and purgatory.

GP percentage would have been right up there with the top performers yielding 67 percent.

In summary: The business secret number one to making a sustainable and deserved profit is making sure your GP percentage is enough to run your business. Jamie Tulloch is the managing director of E3 Business Accountants and can be contacted by calling 0800 11 33 99, email askjamie@ e3accountants.co.nz or go to www.e3accountants.co.nz

Steady as she goes, for now By Murray Jack

What a difference a year makes! Last year’s budget was full of optimism with the most significant tax changes in 25 years targeted to provide a platform for productivity and economic growth.

A year and two Christchurch earthquakes later and the Government’s accounts are less rosy in the near term. The earthquakes and a slower recovery coming out of the GFC enhanced long recession have exposed prior assumptions. The economy hasn’t grown and won’t grow much for the rest of this year. Beyond that there are hopes for a rapid growth by past standards — but that is not certain. So in 2011 we see the first tentative steps to tackling entitlements. Working for Families

faces a trim for the higher earners with fewer kids. Student loans are no longer as “interest-free” for some and others face curbs. KiwiSaver subsidies are trimmed and employers and workers pick up the slack with minimum contributions lifted to three percent. We can fiddle with KiwiSaver as much as we like but as long as we have a relatively generous universal pension, health care free at the point of delivery, and a largely free education system backed at the tertiary level by interest-free loans, we will have to continue to pay people to save. More serious reform is needed. But the entitlement changes are hardly frontal assaults on middle-class welfare. Bill English’s austerity budget cannot be remotely compared with Ruth Richardson’s mother of all budgets. This is because most of the expenditure restraint is forecast to come from public sector administration efficiencies and “reprioritisation”. This is appropriate. To date the private sector has borne by far the greatest burden of adjustment during the long recession, both in terms of employment and wages. The predicted restraint in the Budget is sensible. However, this comes with its risks. The risks don’t relate to cessation of services, but to the capabilities within the public sector to drive out costs and reprioritise expenditure and the speed with which they can do so. The lower spending path of the last two years has helped condition attitudes, but this Budget sees a quantum shift in scale and urgency of action. As a consequence of this strategy there remains a reliance on rebounding economic growth to pull the country out of deficit (forecast to be in 2014/15 — just). The earthquakes complicate prediction here. Some commentators believe Treasury has significantly underestimated growth and no doubt a positive surprise would be a boost.

6 | June/July 2011 www.centraltoday.co.nz

But there are risks and many of these are on the downside — the global economy is not yet firing on all cylinders, Australia’s two-speed economy is becoming more apparent, and business investment in New Zealand is still anaemic and will remain so until consumer demand recovers. More positively the Government has mainly held its nerve on infrastructure spending. While there are many views on the suitability and priorities of some of the spending there is no argument that overdue investments must be made and that productivity gains for business will follow.

Pragmatic approach A commitment to partial asset sales is also encouraging. Forget the ideological battles here. Sales are a pragmatic way of improving the Government’s balance sheet, driving better performance, and relieving the taxpayer of the risks of business ownership. They are also critical to re-energising our capital markets and providing an investment destination for the growing private savings pool. Overall Bill English has produced a steadyas-she-goes budget. It is sufficiently austere to deal with the fiscal position we are in and will keep the rating agencies at bay — so long as economic growth returns. We will never know if this budget would have been more reforming in nature. That debate now shifts to the up-coming election. Murray Jack Murray is the CEO of Deloitte New Zealand and a partner in the Wellington Consulting Practice. Prior to his current role he led the Deloitte Asia Pacific Consulting Practice, including stints as Public Sector Practice leader, Human Resources managing partner and Service Line leader.

News | Legal Issues

Case sets new benchmark From Duncan Cotterill Lawyers

A new Employment Court decision could radically change the way in which employers carry out restructuring and disciplinary processes. Information that had previously been considered “off-limits” by employers must now be disclosed to employees as part of a restructuring consultation or disciplinary action. Duncan Cotterill Lawyers Employment partner, Scott Wilson says the decision could have a major impact on an employer’s ability to withhold information on the basis that it was sensitive or confidential. “Employers should assume that all documentation relating to a restructure, selection or disciplinary process may need to be disclosed. This includes the likes of Board minutes, internal memos and emails, guidance and advice from an HR manager, interview notes, and information about other candidates in a restructuring selection process.” The shift follows a recent case, Massey University v Wrigley in which the university moved to restructure part of its operations, its selection information including copies of with existing staff vying for fewer jobs. Wilson handwritten notes and information about how says the university went through what seemed other, successful, candidates had been scored like a robust selection process. and assessed. “Candidates were given a lot of information The Employment Court held that employees about the selection process. They were were entitled to access interview sheets subsequently given information about their for all candidates who applied for the scores and the recommendations that had same role, their scores and individual been made about them. Information about assessments; any handwritten notes taken other candidates was not provided.” by the interviewer and information about the successful candidates contained in the panel But a dispute arose when the unsuccessful recommendation to the decision maker. employees asked the university to reveal

The Court said that although the issues in this case arose in the context of selection of candidates for redundancy, they applied equally in other cases where employment was at risk, including serious disciplinary cases. Wilson says there had long been a tension between employees and employers in general about what information to disclose, particularly in restructuring situations and delicate disciplinary situations — for example, sexual harassment or bullying. “Employers have tended to err on the side of caution and

withhold relevant information where that information has been received in confidence or may be commercially sensitive.” Wilson worried that the restructuring could potentially be drawn out by demands for disclosure of all relevant information which could sometimes involve a large volume of material. Duncan Cotterill Lawyers is one of New Zealand’s leading commercial law firms offering a combination of general and multi-specialist legal services. For more information visit www.duncancotterill.com

Sales compliance breaches could cripple businesses before Rugby World Cup kicks off By Anya Anderson

The most well known regulations are the Fair Trading Act (FTA) and the Consumer Guarantees Act (CGA).

Many businesses are in for The FTA protects consumers from being misled a rude awakening as the or treated unfairly by retailers and other Commerce Commission toughens businesses. It does this by prohibiting what is up on sales compliance laws called misleading or deceptive conduct, false representations and unfair practices. in the build-up to the Rugby World Cup later this year. With or without The Commission has said it will not hesitate to take appropriate enforcement action on those that breach any of New Zealand’s sales laws before and during the event. While most sales breaches covered by the media usually show business people willingly breaking the law, there are many examples where breaches have occurred due to ignorance.

There are many prosecutions under this act, and most are due to ignorance rather than an attempt to willingly mislead. One common trap is a failure to clearly state that a quote or advertised price does not include GST. New Zealand companies have been prosecuted for this. It is not just small companies that have been bitten by the FTA. The Warehouse pleaded guilty to multiple breaches in 2009 and was fined $209,600.

This is why anyone in the business of selling must undertake basic sales compliance law training. This includes those While the FTA generally covers claims about on the shop floor and anyone else who sells products before sale, the CGA focuses on the quality of goods and services after purchase. goods or services.

Under the CGA, consumer rights are defined by a series of guarantees that a seller makes whenever a good or service is sold. These include things like the goods must be of an acceptable quality, be fit for the purpose the buyer asked about and match their description.

strict disclosure requirements on lenders. It also limits the fees lenders can charge and even how they are calculated. Many businesses that offer these services are unaware of this act’s requirements. A company was recently fined $146,600 for multiple breaches of it.

This act can also cause confusion. For example, if a customer asked an assistant for a bathroom As the Rugby World Cup approaches, heater and was sold one that short-circuited businesses throughout New Zealand must and caused a fire, the shop could be liable for allow their sales staff to come to grips with the fire damage. Not many people realise that. these laws. Failure to do so could lead to serious business damage. The CGA also discredits the myth that customers can return a good within the first seven days of purchase if they are unhappy Anya Anderson is with it. The seven day rule only applies to managing director of some goods. Otherwise there must be some RedSeed Limited, a serious defect with the good and in many company specialising cases, the retailer still has the right to repair it in online sales training. rather than replace it. This includes retail Another act that is often misunderstood is the selling, business to Credit Contracts and Consumer Finance Act business selling and (CCCFA). This applies to anyone providing credit sales compliance law. to a private individual under a credit contract. She can be contacted It is intended to protect borrowers by imposing at anya@redseed.co.nz www.centraltoday.co.nz June/July 2011 | 7

News | Technology

Employers and the new NZ Copyright Act By Ian Knott

On September 1 this year the highly controversial NZ Copyright Act kicks into action. Despite its well documented shortcomings, discrepancies and punishments for repeat offenders, the law has the potential to have an impact on small and medium sized businesses. Of course, it will impact on large businesses too, but these are often the ones with dedicated IT personnel, detailed employee IT policies, solid firewalls and monitored traffic. For a smaller business however, having your internet service cut-off along with the possibility of being fined $15,000 for downloading even a single song could be crippling, to say the least. The law works on a “three strikes” system where copyright owners get IP addresses from Peer-to-Peer (P2P) networks. They will then contact the ISP of the user and initiate an infringement notice. The ISP will then send out the notice to the account holder — this is the first warning. That warning lasts for 28 days during which any further infringements will not attract further warnings (but will be logged). After that though, another two warnings will be sent, both lasting for 28 days. At the expiry of the third strike, and providing the infringing is still taking place, an enforcement notice will be issued that the account holder will have 14 days to challenge before court proceedings are started. That’s a minimum of 98 days before the proverbial hits the fan — plenty of time to get to the source of the problem, but not long if you procrastinate and put it into the ‘too hard basket’. Your ISP can only trace traffic back to your router though, not back to the individual computers connected to your network. That means the onus is on you, as the account holder, to investigate who is doing the offending.

Protective measures So how can you take steps to protect yourself and your business from the ignorant, malicious, selfish or technologically naïve employees? There’s no easy answer, as any determined user ‘in the know’ will be able to circumnavigate your attempts to block them:

➜ Prevention should begin with your employee IT policy — which anyone you employ who uses a computer on your network should have signed already. Your policy needs to specifically cover P2P, torrent files and illegal downloads of music, movies, software and other 8 | June/July 2011 www.centraltoday.co.nz

copyrighted material. Your employees need to know beforehand that even the minimum infringement fine may result in business closure and therefore everyone’s jobs.

➜ Monitor your monthly data usage. Watch for any unexplained spikes in your usage, which is much easier to monitor and explain the smaller your business is. Sudden spikes of 2GB or more should arouse suspicion. Operating systems, office suites and design programs regularly update themselves, which can be sizeable downloads — so these can be a cause of some data spikes.

➜ Block the download of some specific file types. .torrent, .avi, .mp4, .mov, .mp3, .m4a, .flac. If some of these file types are actually needed then one or more computers (with trusted users) can be ‘unlocked’ to allow to download. This is done at a server/ firewall/router level and requires a medium level of IT knowledge, so it might be worth getting the experts in. Again, there are ways to circumnavigate this but should be sufficient to cover most users.

➜ Check computers for Bittorrent Clients. As a rule, downloading P2P torrents requires a piece of software to do so. Bittorrent, uTorrent, Vuze, Transmission are all popular options, but there are dozens more. There is no need to have them on a computer unless someone is downloading torrent files. However the web browser Opera also has torrenting capabilities —so be vigilant.

➜ Bittorrent clients usually route traffic through a specific port by default (although this can be changed if a user knows how). This port can be blocked on your router, again consult an expert.

➜ Make sure your wireless network is fully secure. It is incredible how many still aren’t. Someone in the general vicinity could be illegally downloading using your internet connection – and there’s no way of finding out who. Make sure only authorised users are allowed to access your network. Ultimately, the issue is a real one and should be addressed by every business that uses computers before the law comes into full effect. If you’re not technologically minded enough to put protection in place then there are a heap of eager professionals out there who can come in, advise, secure and even monitor your network and web traffic. Ian Knott has been commentating on various forms of technology for the last 16 years. He’s had columns on gadgets, gaming, computing and digital entertainment in many newspapers, magazines and websites in New Zealand and overseas.

What’s wrong with my website? By Suzanne Carter

If you have an online store and noone is purchasing your products, or perhaps you are not receiving any enquiries or bookings, you may well be asking yourself this question. It is critical to your business success to address these issues as the impact of your website not working can be substantial.

There are many websites, that for a variety of reasons, are not easy on the eye and this can be very off-putting, thus creating a bad first impression. A quality website design really is key. It’s also vital that your online purchase or booking process is clear, simple and intuitive — make it as easy as possible for your visitors to make a purchase, booking or enquiry.

If your website is an e-commerce site, then make sure that the shopping cart works and that there are no errors during the buying There are two key areas to look at when process. If you have an online booking engine analysing why your website is not working for make sure that is working as it should. Check you: can it be found in search engines and how all of your online forms too. If something is effective is your website’s overall design and broken on your website then this could be your usability? answer as to what is wrong. As most people now search online for the Something as simple as not displaying your product or service they are interested in, it is full contact information, or making it hard to important that your website ranks highly on find, could also be the answer to why your search engines such as Google. website’s not performing. If people can’t If your website does not show on the first page of search engine rankings then it is highly unlikely people will visit your site and make that all important purchase, enquiry or booking. Essentially, your website is being hidden from those that may be interested in what you have to offer. If this is the case then you may potentially lose business to your competitor whose website is ranking much higher than yours. There are many factors which determine whether your website will be ranked highly or not. A good start though is to ensure that your website has been properly and fully optimised for search engines and the phrases that potential visitors may be searching for. It is also important to ensure that your content is original (no copying from other sites word for word), well-written and relevant. If your website is doing well in the search engines, then you need to review it from a design and usability point of view (i.e. looking at your website from your visitors’ perspective). If visitors to your site don’t like what they see within the first few seconds, they will very likely leave your site and go to someone else’s — probably your competitor! For example, I have seen bright yellow text used on a red background which is not easy on the eye.

quickly and easily find how to contact you, then you have lost the opportunity to turn a website visitor into a customer. Do you have a strong call to action — do visitors to your site know what to do? Make it clear what you want their next step to be, such as make a booking, call you, make an enquiry or purchase your hot special. As soon as you realise there is something wrong with your website it is important to identify the cause and take action to ensure that it starts delivering to its potential and bringing in business.

Suzanne Carter is the Business Development Manager for Limelight Online Ltd, a website design and development company. Suzanne has more than 15 years website industry experience helping clients enhance their business through the internet. Email scarter@limelightonline. co.nz or visit www.limelightonline.co.nz

News | People Management

Don’t like Mondays? Here’s how to deal with workplace manipulation By Dr Mary Casey

Do you suffer from Mondayitis because of a difficult manager or colleague? Do they turn your days into a series of battles, make you feel helpless or powerless, or drain you of energy? You could very likely be the target of a manipulator. Manipulation can be either aggressive or passive aggressive. Openly aggressive behaviour such as bullying is easy to identify, but covert attacks are very difficult to spot. As a guideline, you know you’re being manipulated when the problem is ongoing, and you are left feeling unsure of where you stand, anxious, stressed or even physically sick. How you respond to manipulative behaviour will determine whether or not you become a target. Manipulation is prevalent in workplaces, because their top-down structures are the perfect breeding ground for control and power tactics. Manipulators aim to covertly or overtly control and overpower the behaviours of others, even if it robs another person of their freedom of choice, reason and rationality. They may abuse their positions or responsibilities and overstep accepted boundaries in the workplace. I researched manipulation for four years after becoming the target of a manipulative senior employee. I learned why I was a perfect target and what I needed to change in order to not be a victim — I lacked personal boundaries.

Offensive tactics used by manipulators

➜ Threats: Using concealed or open threats to keep their targets anxious.

➜ Asking ‘harmless’ questions: Gathering information to use against you.

➜ Refutation: Denying they have done wrong.

➜ Discrediting: Taking credit for things you’ve don, then discrediting you.

➜ Distraction: Changing the subject to evade the issue or gain time.

➜ Accusations or discrediting: Shifting the blame to others and detract in subtle, hard-to-detect ways.

➜ Deception: Withholding large amounts of truth, distorting the truth, or being vague.

How to deal with a manipulative boss When the manipulator is someone you report to, there are only two solutions:

➜ Disengage emotionally: Set boundaries and use assertiveness. You can expect your salary and other benefits of the job, but you must relinquish your need for positive feedback or recognition.

➜ Disengage physically: If you are emotionally unable to do the above, or if the situation becomes unbearable, you’ll need to consider leaving your job. Your health and your family will thank you for it!

Dr Mary Casey (Doctorate of Psychology) is a conflict resolution specialist. She founder and CEO of Casey Centre, a leading integrated health and education service based in Sydney. Visit www.caseycentre.com.au

How to deal with a manipulative co-worker When the manipulator is someone you don’t report to, use the following strategies:

➜ Disengage emotionally: Stop seeking approval or feedback from them.

➜ Set boundaries: Let them know what you will and won’t accept.

➜ Think rationally: Find out what they want and stop giving it to them.

➜ Observe only outcomes: Don’t try to second-guess the meaning behind their words or actions.

➜ Be clear and specific: Ensure your body language backs your words.

➜ Stand your ground: When they put pressure on you, repeat the same statement each time.

➜ Keep them responsible: Don’t let them get away with shifting the blame.

➜ Act fast: They interpret your silence as agreement if you wait for the “right time” to address the issue.

➜ Accept no excuse for inappropriate behaviour: Re-focus on the issue you are trying to confront.

events diary… courses, events, business happenings How to Manage ACC to Pay Lower Levies — Hawkes Bay Chamber Wednesday of Commerce june

A presentation on specific reasons why businesses get penalised, offering a formula to translate into discounts. To register, www.hawkesbaychamber.co.nz

Ideal Home Show — Peacock Promotions Held over three days, the show brings together the best in products and services for the home. Nearly 200 companies exhibit annually in three large halls, making the Ideal Home Show one of the largest events held in the Manawatu. To register, visit www.expos.co.nz july

Strategy in Asia/Pacific — NZ Institute of Chartered Accountants

Asia is likely to become one of the key markets for expansion in the next decade. However, understanding of the complexity of the region is still in its infancy. This course provides discussion of the differences in major Asian markets and the key challenges for NZ firms investing or seeking to invest in Asia. To register, visit www.nzica.com Wednesday

Women in Business — Rotorua Chamber of Commerce Dealing with management and how to be better at it through making better business decisions. To register, visit www.rotchamber.co.nz july

Insolvency Series, Part I — NZ Institute of Chartered Accountants

Forms of Insolvency, the first Wednesday in a series of six “webinars” on insolvency, will address the different forms of corporate insolvency options available in New Zealand. Options covered include liquidation, receivership, voluntary administration and Part 14 compromise. To register, visit www.nzica.com

Shining under the Spotlight — Federated Farmers This two day course provides a challenging and positive environment to practice your presentation skills and strategic thinking. Become a better meeting participant and chairman, and speak more confidently on the stage. This workshop helps participants gain confidence and build self esteem. To apply, visit www.fedfarm.org.nz

july

GST Workshop — IRD Waikato

This workshop is a hands-on interactive session where you learn to complete a mock cashbook and GST return. It is ideal for sole traders, partnerships and other small businesses. To register, visit www.ird.govt.nz Thursday

july

Great Lake Taupo Business Awards 2011 — Taupo Chamber of Commerce

Hundreds of excellent businesses will be recognised at this event. Companies that deliver great service to their customers, stock quality products and offer a world class experience. To register, visit www.taupochamber.co.nz Wednesday

august

Change Management — New Zealand Institute of Chartered Accountants

Did you know 80 percent of change management projects fail? Learn how to manage change and avoid becoming a failure statistic. Participants will be shown practical tips and techniques to enable them to manage change, including the people side of change initiatives. To register, visit www.nzica.com Wednesday

If you have events you would like featured in the Events Diary, email newsroom@academy.net.nz at least two months before the date of the event. Or, if you have held an event and would like to supply photos for the Been Seen section (along with 100 words about the event and a caption for each image), send to newsroom@academy.net.nz

august

Introduction to Business Workshop — IRD Palmerston North

Starting a business? Go to IRD’s free seminars to learn about working smarter with IRD’s online services, business structures, income tax, expenses you can claim, GST, and more. To register, visit wwsw.ird.govt.nz Wednesday

www.centraltoday.co.nz June/July 2011 | 9

News | Cover Story

By Bridget Gourlay If you jumped in your time machine, fired up the flux capacitor and drove through Martinborough 30 years ago, a good chunk of it would be unrecognisable. Then, there were paddocks dotted with sheep and cows, family-run orchards and the occasional country pub. If you wanted lunch, you treated yourself to a pie and lamington at a local diner.

Back in 1983, fresh from his university studies, Phil Gregan began working at an entry level job for the three man band then known as the NZ Wine Institute. Thirty years later, things have changed… a lot. Gregan climbed through the ranks of this company that today goes by the name of NZ Wine, becoming CEO in 1991. “Prior to going into the industry I was a poor university student who drank mainly beer!” he says. He’s now passionate about our wine and exporting it to the world. “It’s so positive to be involved with something New Zealand is world class at,” he enthuses. Wine is one of New Zealand’s greatest success stories. But until the 1970s, most Kiwis didn’t regularly drink wine. It was immigrants from France, Italy and Croatia who grew our first grapes decades ago and who started many of our big commercial vineyards, like Villa Maria and Montana.

Today it’s a menu from another world, one known A combination of racism and the temperance as ‘wine country’. movement meant some New Zealanders Vineyards cross the countryside now, offering boutique accommodation and five star restaurants. Seasonal workers prune vines and a wine-inspired tourism market is in full swing. Wine hasn’t just changed the landscape, it has revolutionised the rural economy and our lifestyle with it. It’s the same story in Central Otago and Marlborough as New Zealand wine has skyrocketed in popularity the past few decades. NZ Wine CEO Phil Gregan has been there for the rise and rise of the industry.

actively disliked wine; Prime Minister William Massey said “I have never seen the stuff, but I believe it to be one of the vilest decoctions which can possibly be imagined.” In fact, many places in the Wairarapa were dry until 1947. But when it was discovered we could make spectacular wine (one critic famously described New Zealand Savignon Blanc as like having sex for the first time), more and more wineries were established. Attitudes changed. In 2006, there were more than 22,000 hectares of vines — a 400 percent increase in two decades as sales continued to skyrocket. In 2000, exports were worth 100 million. Today it’s 1.1 billion.

Market expansion In New Zealand’s short wine exporting history, Gregan says we are doing very well in five key markets — here in New Zealand, in the UK, the USA, Australia and Canada. “Those markets share one characteristic and that is they are all English-speaking. I think the real opportunity over the next decade and a half is to grow our wine sales into non-English speaking markets and that means parts of continental Europe and Asia. That’s not only a challenge for us but also for other new world wine countries — Australia, South Africa, Chile and Argentina.”

10 | June/July 2011 www.centraltoday.co.nz

News | Cover Story

Getting into Asia — where other Kiwi products such as dairy are doing well — is not just a linguistic challenge, but a cultural one. These are not traditional wine drinking markets and while wine consumption right now isn’t high, it’s seriously growing — as the emerging middle class markets in India and China begin demanding international products. After all, our main English speaking markets were, like New Zealand, not wine drinking until recently. NZ Wine has held tastings and events in Asian cities to get the locals excited about the produce, but Gregan says educating the buyers for supermarkets and restaurants is key. Not only is New Zealand wine being exported with great success but it also draws people to New Zealand. Yes, ‘wine tourism’ is no longer exclusively the domain of charming towns in rural France. “Wine tourists tend to stay in New Zealand longer than others, and they spend more money, so they are seen as ideal by Tourism NZ. We were involved with the rugby ball when it was in London and the other venues it’s been in, to help promote New Zealand wine and the two things feed off each other.” Events such as the St Clair half marathon in Blenheim where participants run through the vines, or wine tasting cycling tours of Central Otago does the trick. They combine wine with outdoor activity and beautiful scenery – New Zealand’s great drawcard. “There’s a strong symbiosis between New Zealand wine and the promotion of New Zealand. People can stay in one of the regions of New Zealand, on vineyards and go to visit wineries — all those wine and tourism experiences add texture to the New Zealand story.”

Sustainability NZ Wine has set itself an ambitious target. It aims to have 20 percent of our vineyards organic by 2020. It’s only nine years away, but Gregan says it’s achievable.

it’s not. They are buying for a whole heap of reasons. They have expectations about quality and sustainability — we need to meet or exceed those expectations. Fundamentally, it’s the market we’re in.”

Challenges Nothing in life is easy and the wine industry does have its challenges. Firstly, the overharvest of 2008/2009 put retailers in a position of power, with a lot of wine to choose from and the power to deliver great deals to consumers. This stung smaller vineyards who couldn’t afford to sell wine in bulk at such low prices to retailers. “We’ve always seen the challenge post2008 vintage as being in phases. One is about rebalancing supply and demand and then once we’ve achieved that, then that’s a major step towards profitability for growers and winemakers. “I think to a large extent we’ve addressed that supply demand balance. Having done that, we can now look to recover profitability in the industry.” Biohazards are always the stuff of nightmares for agricultural industries, and Gregan says “there’s plenty of creepy crawlies in the outside world we worry about”. Fortunately, nothing too serious is in New Zealand, but the wine industry is still battling the grapevine leafroll virus 3, which has been here for a decade. Despite these challenges, New Zealand’s wine future looks bright. Gregan has been an active part of the journey over the last thirty years and he knows where he wants the industry to head.

“In the long term I want our wine to be a signature for New Zealand around the world — the marker of a sophisticated nation producing high quality “We’ve been involved in issues around sustainability for the best part of two decades,” products that really make a statement about this country. he says. Not only for moral reasons, but because it makes commercial sense too. “I want New Zealand wine to “When people buy New Zealand wine, they’re be a sign of what New Zealand stands for.” not buying it because it’s cheap — because

FACT FILE ●

Samuel Marsden introduced grapevines to New Zealand, and James Busby produced wine on his Waitangi estate

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French settlers at Akaroa planted vineyards in the 1800s

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Mission Vineyards, established in 1865 in the Hawke’s Bay, is New Zealand’s oldest vineyard

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Since 1955 the annual consumption of wine has been steadily increasing

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More vineyards were planted in the 60s and 70s, and wine boomed in the 1990s

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In 2000 exports totalled $100 million. Today it is approximately $1.1 billion

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Four bottles of local wine are drunk for each one imported

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The industry aims to have 20 percent of vineyards organic by 2020

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Wine tourism is now an industry, with wine tourists statistically staying longer and spending more

www.centraltoday.co.nz June/July 2011 | 11

News Special | Agribusiness By Bridget Gourlay

It’s the issue which has dominated headlines for years. Without water, the agricultural sector cannot exist. But increasingly the wider public has been worried about the degradation of our waterways. To tackle this key issue, the Government has forked out $35 million to support the development of irrigation infrastructure. This spending was one of the few outside of health and education in 2011’s bleak, post-earthquake, budget. However, environmentalists say while it is a positive step, it lacks the teeth to deal with non-compliance issues. What exactly does this funding boost entail? The package comprises: ■ A National Policy Statement (NPS) on fresh water management to set a consistent, nationwide regulatory framework for setting water quantity and quality limits to govern the allocation and use of freshwater

It’s a serious amount of money, but Minister of Agriculture David Carter says it’s worth it. “Well-designed storage and irrigation infrastructure has the potential to deliver significant, sustainable economic growth.” The Minster says NZIER research suggests the fund could support 340,000ha of new irrigation, which could boost exports by $1.4 billion a year by 2018, rising to $4 billion a year by 2026. “These initiatives represent a major step in unlocking significant economic potential for New Zealand, having our tradeable sectors growing strongly and delivering on the Government’s economic growth goals,” Carter says. “From an environmental perspective, more reliable access to water will lead to more efficient use of water, and can provide for the replenishment of aquifers and the restoration of stream and river flows. “Irrigators will be required to adhere to good industry practice, both in respect of water use efficiency and land management practices arising from land-use intensification, with sanctions for non-performance,” Carter says.

Agricultural industry groups are welcoming it

urban and rural land use. This funding will be welcomed,” Fonterra’s Kelvin Wickham says.

Green grumbles Not everyone is so pleased, however. While environmental groups are pleased about the money to clean up waterways, there’s serious concern over the National Policy Statement (NPS). Green Party co-leader Russell Norman says Environment Minister Nick Smith took the “teeth” out of the NPS, by removing the provision from the draft NPS which requires a resource consent, as a discretionary activity, for land use intensification. “This is despite the fact that nearly every report on water quality identifies land use intensification as the main cause of water quality decline in New Zealand. “This Government has taken a sound draft policy and removed the parts that would have made the most progress towards cleaning up our rivers and lakes,” Norman says. “The Government has not only disregarded the recommendations of the Board of Inquiry, it has also disregarded the recommendations of the Land and Water Form which comprises 58 diverse stakeholder groups. The Forum recommended that the draft NPS be adopted quickly, and with only minor changes, that would not undermine its strength.”

Horticulture New Zealand chief executive Peter Silcock says the Government’s announcement ■ An Irrigation Acceleration Fund of $35 is a “critical building block” to help the million over five years to support the horticulture industry reach its goal of becoming Forest & Bird’s advocacy manager Kevin Hackwell, who was a trustee of the Land and development of irrigation infrastructure a $10 billion industry by 2020. Water Forum agrees. As part of the Forum, he proposals to the ‘investment-ready’ “The national policy statement is a great first travelled the country canvassing opinions on prospectus stage. This could unlock the step to seeing more consistency about how water quality. economic growth potential of our primary water quality and allocation are governed. The sectors through the development of more “The feedback that we got consistently in those current inconsistency and duplication in this efficient and effective water infrastructure, area is costing the whole country, including our meetings was that the public wants action such as storage and distribution to introduce consistent national standards. members,” Silcock says. (Without them) we risk losing our unique ■ A Fresh Start for Fresh Water Clean Up “New Zealand is a high quality producer of freshwater biodiversity, and our children may Fund to assist councils with historic fruit and vegetables and we are known no longer be able to swim and fish in our rivers pollution problems with reprioritised globally for our innovation, but none of that and lakes. We should also never forget how funding of $15 million over two years, and is possible without reliable supplies of good much our economy relies on clean freshwater.” a total clean-up programme commitment quality water.” of $2,648 million Gary Taylor of the Environmental Defence Fonterra also welcomed the announcement. Society says the European Union has a ■ The Government will also consider in a It praised the $15 million Freshwater Clean directive that requires its member states to future Budget investing up to $400 million Up Fund and the combining of existing funds achieve “good” water quality and quantifies of equity in water infrastructure schemes. under one umbrella, because this recognises what “good” means. Funding of this Crown investment vehicle that the questions of water allocation, water is yet to be finalised, but it is expected “If they can do it across Europe with its storage and reticulation and of water quality to be available from 2013/14. The Crown massive diversity, we can have that kind of went hand-in-hand. will be a minority partner, investing on specificity here.” “There are community concerns about commercial terms, to give confidence to It seems water standards will be an issue that declining water quality and the need to capital markets to invest in large scale will remain in the headlines for years to come. address legacy issues caused by generations of irrigation schemes.

Water worries 12 | June/July 2011 www.centraltoday.co.nz

News Special | Agribusiness

Investing in innovation By Bridget Gourlay

For nearly seven years, a hub of Ag-Biotech businesses has been beavering away at the Waikato Innovation Park. And now there’s an opportunity to invest in it to help the park access the cash it needs to achieve its economic goals. The two shareholders of the Waikato Innovation Park — Hamilton City Council and The Katolyst Group — are to approve the Park’s Board of Directors to seek capital investment from an agricultural sector investment company that will in turn take on a 50 percent shareholding in the park. The park’s holding company, Innovation Waikato Limited (IWL), intends to issue 1247 new shares to Eden AgriCapital Ltd in exchange for a 50 percent interest of IWL valued at somewhere between $11m and $15m. A fair value is to be established by independent valuers.

New president Hawke’s Bay Federated Farmers has a new provincial president. Following the annual general meeting in May, Bruce Wills (above) was elected as the new provincial president.

Wills is in a family farm partnership with his brother Scott. They run 8500 stock units on 800 hectares of hill country, 45km north of Napier. They also have a small onfarm tourist business.

Wills is currently the Federated Farmers Meat & Fibre national chairperson and a national board member. He stands down from his role as Meat & Fibre Chairman at the Federated Farmers AGM in June.

“The recent welcome lift in returns for meat and wool are crucial to Hawke’s Bay’s prosperity. My prime focus is to do whatever I can to ensure this better profitability for our members is here for

the long term,” Wills says. He replaces former national president Kevin Mitchell, who will remain on the Hawke’s Bay provincial executive. “Kevin has been a hugely committed president and stands down to spend more time on other interests. I wish him well,” Wills says. Will Foley has become the new vice president. He is already the region’s Meat & Fibre chairperson.

Vermin vamoosed By Bridget Gourlay

Stoats, ferrets and feral cats wreck havoc in New Zealand’s environment in a myriad of ways. From eating native birds and eggs, to spreading disease in stock and ruining crops, they are a menace and pest-control companies are often looking for ways to control them.

Some good news — the Environmental Risk Management Authority (ERMA) has approved the use of a new poison to control stoats, ferrets and feral cats. Connovation Limited applied to ERMA New Zealand to import and manufacture paraaminopropiophenone, or PAPP for ground control of pests. Field trials have demonstrated that PAPP is particularly effective against stoats, which are estimated to kill up to 70 percent of kiwi chicks in the wild. Compared to other approved vertebrate toxic agents, PAPP is a more humane poison.

It carries a reduced risk of secondary poisoning and the availability of antidotes mean there are reduced risks of irreversible adverse effects to non-target species. The approval allows the use of three products: PAPP Paste A, PAPP Paste B and PAPP Ready-to-use Bait. Strict controls have been placed on the use of all three products, including the requirement for people handling the substances to be approved by ERMA New Zealand and restricting it to use within bait stations.

If the transaction is concluded, the new shareholding would see Eden AgriCapital holding 50 percent, Katolyst holding 40.45 percent, and Hamilton City Council holding 9.55 percent. IWL chairman Michael Spaans says the Waikato Innovation Park is in a healthy financial position. “Both our cashflows and operating profits are sustainable. However, to achieve our four percent GDP regional growth target, we must be able to access more equity to develop national and international business opportunities. “The real winner out of this deal will be New Zealand-based agricultural businesses. Access to more cash means the park can develop more business opportunities that will allow our tenants and other agritechnology companies to grow and export,” he explains. Furthermore, a shareholding by Eden AgriCapital could see the Waikato Innovation Park model replicated across New Zealand. Mr Spaans says if future parks go ahead, Eden AgriCapital would provide the funding and get first rights to all investment opportunities emerging from the parks, and associated companies, while IWL would operate the parks and provide consulting and management services to the investment companies. Food for thought for agriculturally minded investors.

Excise changes welcome Alterations to the payment procedures for wine excise announced recently by Minister of Economic Development David Carter and Minister of Customs Maurice Williamson, will be warmly welcomed by affected wineries, says industry organisation New Zealand Winegrowers. The changes mean around half of New Zealand’s 700 wineries will have a longer time to make excise payments to government as returns will now be able to made either six monthly or yearly, instead of monthly. New Zealand Winegrowers’ chief executive officer Philip Gregan says,“this simple

regulatory change will have a significant cash-flow benefit for affected wineries as it will better align excise payment timelines with their income flows.” The decision represents sound business and regulatory commonsense. “We are delighted Ministers and officials have responded so positively to our representations on this issue,” Gregan says. “These changes represent a significant step forward in our long term agenda of easing the compliance costs associated with payment of excise by all wineries in New Zealand.” www.centraltoday.co.nz June/July 2011 | 13

News Special | Products 4U

communication tools

products

the … with ols right to ion icat commun from changes ore ch being a ze… e to a bre

Passing on the message…

… have you got that?

Times have changed since the humble telegraph, telephone or fax machine — communication tools in the 21st century allow for instant contact at the push of a button, regardless of time or place. The products featured here help you navigate our digital world: Apple iPad 2 Now 33 percent thinner and up to 15 percent lighter, the second generation post-PC device has been stepped up a notch or two in terms of performance and design. Featuring Apple’s new dual-core A5 processor, the iPad 2 is significantly faster than the original and has crystal clear graphics. Front and rear facing cameras allow for video chat and high-definition recordings, all while maintaining the 9.7 inch LED-backlit LCD screen. Add that to the whopping 10 hour battery life and you are away laughing. Go on, treat yourself.

Video Conferencing Solutions: Polycom HDX 6000 Series Increase productivity and save on company travel expenses by investing in this High Definition video conferencing unit. The Polycom Stereo Surround with 22 kHz audio enhances voice clarity, and the EagleEye camera has a powerful 12x optimal zoom. Integrated room systems are available for smaller meeting rooms and executive offices. ROI is enhanced through a simplified setup process and easy to use features.

Available: Apple stockists, www.store.apple.com/nz RRP: From $799

Electronic Whiteboard

Available: Asnet Technologies, www.asnettechnologies.co.nz RRP: $10,000 plus GST

Efficient, cost-effective and a major productivity booster, this device should take pride of place in all boardrooms. Available with an in-built printer, participants will be free of note-taking and able to concentrate on the presentation. Information can also be downloaded to softcopy, after which any editing or enhancements can be made.

Smartphone: Ideos X5 Newcomer 2degrees has released the high-end Ideos X5 Android Smartphone, at a price that will put a smile on your face. Equipped with a large, high-definition 3.8 inch display screen, powerful 800MHz processor and a fivemegapixel camera, it is bound to please.

Available: OfficeMax, www.officemax.co.nz RRP: $4375.75

Available: 2degrees, www.2degreesmobile.co.nz RRP: $549.00 (handset only)

iPhone 4 To quote Apple, this is the “biggest thing to happen to iPhone since iPhone”. Advanced video calling features allow for interactive, realtime conversations, and resolution is significantly enhanced with four times the pixel count of previous iPhone models. But it doesn’t stop there — high definition video recording and editing, five mega-pixel camera with LED flash, built-in noise suppression, and a brand new design of glass and stainless steel makes it the thinnest smartphone on the market. Available: Vodafone outlets, www.vodafone.co.nz RRP: From $1100 for a 16GB model

14 | June/July 2011 www.centraltoday.co.nz

Plantronics Savi Office Wireless Headset This intelligent little device can be used for PC audio, including web conferencing and multimedia streaming, as well as being able to switch between both desk phone and soft phone calls at the touch of a button. With an impressive nine hours talk time and a range of 115 metres, the versatile headset can be worn over the ear or the head. The noise cancelling microphone means unwanted background noise is shut out. Available: OfficeMax, www.officemax.co.nz RRP: $723.25

News Special | Lifestyles

lifestyles

enjoying the journey… to … where o tt go, wha hat dw wear an while to drink re… he you’re t

trail blazers Summit Ecolite Boots We’re lucky in New Zealand that our winters are milder than other countries, allowing us the opportunity to get outside on a sunny day and go for a hike. And as any outdoors person will tell you, there’s few things more important than a good pair of hiking boots. Fortunately, Green Coast’s Ecolite footwear is just the ticket. The Summit boots are light, waterproof and designed for maximum comfort. They have been specially crafted for comfort and durability, with features such as ergonomically moulded cushioning foot beds to their extra support on the head and toe of the boots. Better still, the Ecolite range is what it says it is — environmentally friendly. From its recyclable packaging to its low energy manufacturing process, rest assured the boots you are wearing aren’t destroying the precious environments hikers love. RRP: $249.95 Available: Green Coast’s Auckland shop or www. greencoast.co.nz

destination

top drop Villa Maria Reserve Hawke’s Bay Syrah 2009 When we think of a good New Zealand red wine, often the first thing that springs to mind is a Central Otago Pinot Noir. But Villa Maria’s 2009 Syrah is proving New Zealand has the climate (and talent) to do something different. The Royal Easter Show Wine Awards is New Zealand’s oldest wine competition and in 2011 a record 1500 wines entered from 276 wineries around the country. This year, the Villa Maria Reserve Hawke’s Bay Syrah 2009 took out the award for the champion wine of the show. Villa Maria says the Syrah is a blend of fruit from its most premium vineyards in Hawke’s Bay’s Gimblett Gravels. “Deep red hues lead to a brooding nose of pepper and liquorice, alongside hints of violets and red berries. Powdery tannins encase concentrated classic Syrah characters on the palate.” The winemakers say careful cellaring “will be rewarded.” RRP: $59.99 Available: Supermarkets and wine shops nationwide or www.villamaria.co.nz

Elephant Hills, Thailand

cuff’em class Silver Fernz Cufflinks The Rugby World Cup is almost upon us and it’s time to show our national pride in every possible way. With these cufflinks, bringing a touch of Kiwiana to the business suit is easy. The team at Silver Fernz has a range of New Zealand cufflinks, from tikis to silver ferns to kiwis, including an All Black cufflink set, released to celebrate the World Cup.

What better way to ward off the winter blues than a trip to sun-soaked Thailand. If exoticism and luxury is what you crave, then a stay at the Elephant Hills is for you. Situated in a rainforest, you can spend the days trekking through the jungle or learning (and eating!) delicious Thai food. Best of all, spend time with the camp’s domestic elephants, rescued from a life of illegal logging. You will have the rare opportunity to help their handlers feed and clean these gentle giants. RRP: All inclusive tours start from approx $350 for a two day trip Visit: www.elephant-hills.com

RRP: Prices range from $39 to $53 Available: www.silverfernz.com

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Initiatives | OTC Timber Company

Eight decades leading the way in timber processing industry

OTC has a substantial timber manufacturing operation, selling more than 15 million lineal metres of timber products a year.

OTC Timber Company Limited in Otorohanga has invested significantly in its facilities and plant in order to successfully meet clients’ immediate and future needs. OTC Timber Company is celebrating 80 years as a timber processing business in 2011 and is one of the oldest family-owned timber companies in New Zealand. It was formed in 1931 by Bert Wilshier, who started a timber yard on the same site in Otorohanga the company occupies today. As the business grew, Bert’s three sons, Ken, Graham and Bruce, joined the business and soon began developing different divisions, including Mitre 10 stores in Te Kuiti and Otorohanga, timber and aluminium joinery divisions, with sales predominantly in the local region.

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What a wonderful achievement! Congratulations to the Wilshier family, and the OTC Timber Co. team on 80 years of customer service, and successful business. We are proud to be part of your team!

18 | June/July 2011 www.centraltoday.co.nz

Proud to be associated with OTC Timber Company and wish them all the best for the future.

In the late 1970s OTC expanded its small timber processing division and soon progressed from local sales to exporting timber to Australia (mostly clears and dressing grade timber, predominantly pine).

than 20 years, and in 2008 his brother Nigel joined him as joint managing director, having gained 20 years’ experience in the wider timber industry. Graham and Bruce Wilshier continue as company directors.

In the mid 1980s OTC started exporting finger-jointed product to Queensland.

Today OTC has a substantial timber manufacturing operation, selling more than 15 million lineal metres of timber products a year, while its associated building materials retail yard has recently joined the ITM group.

From the early 1990s the company underwent a variety of changes. These included selling its joinery division to employees (who are still operating today), as well as two Mitre 10 stores and the Nebulite Aluminium division, in order to focus on timber manufacturing.

OTC’s timber is finger jointed into clear boards for machining into fascia and weatherboards, moulding, architraves, skirtings, as well as window reveals and door jambs.

Family focus

Seventy percent of its product is exported, Despite its changes during the years, OTC mainly to Australia but also to the United remains a family business rich with experience. States, with the balance supplied to New Zealand retail groups including the ITM chain, Bert’s grandson, managing director Steve Wilshier, has been with the company for more Mitre 10, Placemakers and Carters.

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Initiatives | OTC Timber Company

OTC is benefiting from the recent huge investment in its Otorohanga site and plant.

Growth in export market OTC Timber Company, which employs 75 staff, is currently working to grow its export market to the US with the development of a new product range. “We mainly sell finger-jointed products but we’re starting to sell solid clear pine products in a range of mouldings and cladding products, which are specific to the US market,” Nigel Wilshier says.

“In the US they are starting to replace some of their existing products with New Zealand pine, because they’re finding it difficult to source traditional species now. “New Zealand pine can replace those species at a similar or better quality.”

Feature continues on next page >>

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Wilshier says sales grew in 2009 and 2010 and the company hasn’t had to reduce staffing levels.

We focus heavily on making sure our products are well presented, as well as being good quality. Our speed to market and reliability is a big thing.

Nigel Wilshier, OTC Timber managing director

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Initiatives | OTC Timber Company

OTC has surplus capacity, which means we have the ability to grow… It’s about positioning ourselves for the future, which has been the driver of the upgrades over the past year. Nigel Wilshier, OTC Timber managing director

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“Last year was an extremely busy one for us. The Australian market was going pretty well. There was an earthquake in Chile last year which affected the Chilean supply into Australia for a few months, and we benefited from that,” Nigel Wilshier says.

OTC imber is focused on providing well presented, good quality products.

“So we’ve had two good years, although 2011 demand is currently weak. We have got through the recession satisfactorily to date and our exports were the area that kept us up at the levels we targeted.”

Regular reviews OTC reviews its product range on a regular basis and is currently assessing both its domestic and export markets. “It’s about considering where we can pick up more of our existing customers’ business. “Our strategy has been to try to secure a larger part of our customers’ business, rather than looking only for new business. Otherwise in a recession it can just end up becoming a price war.” The team at OTC is heavily focused on providing great service and recognises that in today’s business world, service is just as important as the product. The company is certified to the Pinez quality assurance system, which involves regular third-party auditing to ensure a high level of quality in all manufacturing measured against relevant Australian and NZ Standards. “We focus heavily on making sure our products are well presented, as well as being good quality,” Wilshier says.

“Our speed to market and reliability is a big thing. It’s really important that when a customer places an order that we provide a date and then meet it. When our customers put the phone down we want them to forget about whether the order will be there on time and whether it will be a quality product.”

Significant reinvestment OTC Timber Company has recently completed the largest investment project of its 80-year history. This included the purchase of a new high-speed timber processing line and LOSP wood treatment plant, as well as the construction of new purpose-built buildings to house them, and improved employee facilities. The Ranfurly Street site was completely redeveloped, with the exception of the main office block, and all work was done while full production levels were maintained. Productivity gains have been one of OTC’s success factors during the past 15 years, and prompted the capital investment required to keep improving productivity.

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Initiatives | OTC Timber Company

In the area of planer production alone the quantity of lineal metres machined has doubled from nine million metres in 2000 to 18 million metres in 2010.

in New Zealand and Australia. Australia has a shortfall of housing. Once the conditions improve we hope there’s going to be a busy two or three years in front of us.”

Wilshier says the plant upgrade has made a huge difference to production capabilities.

Wilshier believes that while weak demand and low confidence is currently pushing growth further backwards, that trend will not last once confidence begins to lift.

“We’ve modernised our facility and upgraded our plant, which has made us a lot more efficient and reduced our operating costs. We believe there’s still a lot of latent demand

“There isn’t the confidence at the moment to build your own house, but the pre-conditions

are there and there generally isn’t surplus housing available,” he says.

which has been the driver of the upgrades over the past year.”

“OTC now has surplus capacity, which means we have the ability to grow. As soon as our customers need that extra product we’ll have the ability to meet that demand. It’s about positioning ourselves for the future,

OTC Timber Company Limited PO Box 18 Otorohanga T (07) 873 8079 F (07) 873 6690 — Advertising Feature

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Build with timber A sustainable, renewable resource www.centraltoday.co.nz June/July 2011 | 21

Initiatives | Pyroclassic Fires

The cleanest burn Possibly the best kept secret in New Zealand! That’s how Richard Chalmers describes the Pyroclassic wood fire. It was developed more than 30 years ago by scientists working in a government funded research group to create the ultimate solution for burning wood in the most efficient and environmentally conscious way.

“When the research group was disbanded, two of the scientists who developed the fire saw it could be a commercial venture and started making them on an on-demand basis,” Chalmers says. “It was all done through word of mouth — when someone heard about it and wanted one, they’d make it and send it to them. Twenty years later, they decided to sell the

business and it’s been through just a couple owners since then, until I found out about the fires through a chance meeting last year,” Chalmers says. The Pyroclassic wood fire impressed him so much, he had to buy the business. “It’s really very impressive. Consumer magazine keep rating it as their top product. “We only make the one fire; I suppose when you make the best, you don’t need to have a range.” The Pyroclassic IV wood fire will give you up to 15kW of space heating through its massive cylindrical ceramic fire chamber and provide 3.7kW of water heating via its high output wetback option. It even has the capability to be used for cooking, with the 10mm thick steel top plate. Amazingly, all this can be done from the minimum amount of fuel and still give such a good burn that there is hardly any ash or emissions. It converts all the wood you burn into heat in your home. Trees are a carbon neutral product as they absorb as much CO2 while growing as they release while burning or rotting on the forest floor. As councils all over New Zealand lower their emissions threshold to combat the rising pollution from burning oil, gas and coal to make electricity, using log wood in a Pyroclassic Fire is the best way to heat your energy wise home. The Pyroclassic Fire is the cleanest unit available on the market capable of an overnight burn with or without a wetback, even in the strictest Urban Airshed Zones, while still complying with all the legislation. Its colours can be chosen by you to fit your

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“We’re a little company which has stood the test of time… I want more people to find out how cleanly and efficiently this fire can heat their home.” Richard Chalmers, Pyroclassic Fires

home or business the best, and easily changed over time. Richard Chalmers has big plans for the Pyroclassic. He strongly believes it is one of the best fires on the world market today. Under Chalmers’ ownership, the company has rebranded, started advertising more and is looking at exporting. “My future goals are to take what is probably one of New Zealand’s best kept secrets to the international stage. I’ve got the Pyroclassic in the UK now for compliance testing to see if it meets EU approval and then I hope to sell it there. “We’re also looking at the Australian market as it already passes standards there. “We’re a little company which has stood the test of time, and I want us to be building on that and telling the country and the world more about this product. I want more people to find out how cleanly and efficiently this fire can heat their home.” Pyroclassic Fires Showroom 8 St Andrews Road Havelock North T (06) 877 0175 F (06) 877 7501 E info@pyroclassic.co.nz www.pyroclassic.co.nz — Advertising Feature

Initiatives | Uniform Centre

Creating first impressions First impressions count and maintaining a professional standard of dress is increasingly important in today’s competitive corporate world.

Uniform Centre: Just the facts ■ Established in 1981, at its present site in Hamilton ■ Only suppliers in the region of Australian brand NNT, regarded as leaders in corporate wear ■ Wide range of specialist areas, including embroidery, sportswear, medical scrubs, industrial uniforms, headwear, bags and eco-friendly garments ■ Weekly wardrobe planning available for corporate clients.

This is where Hamilton’s Uniform Centre steps in. A leading supplier of uniforms and accessories for the last 30 years, the organisation prides itself on its personalised, professional approach in outfitting personnel from the boardroom right through to the factory floor.

Leaders in corporate attire The Uniform Centre is a proud supplier of the specialised Biz Corporate and NNT brands, which are renowned for creating a distinctive, yet fashionable look for the office. Uniform Centre co-director Liz Bartlett says corporate wear is an important component of the business, which is tasked with outfitting hundreds of clients across a wide range of professions. “We have a high demand from city councils, lawyers, accountants, solicitors and medical staff. The Biz Corporate and NNT ranges both have very professional looking garments and are very popular.” For those who prefer not to waste time on choosing what to wear before rushing out the door in the morning, the Uniform Centre has additional expertise in wardrobe planning. This consists of creating a weekly wardrobe using a customised, personalised system. “For example we fit clients with three blouses a suit jacket, skirt and trousers so they can simply rotate between them through a week. We have specialised wardrobe planners, and the system is very popular with our corporate clients,” Bartlett says.

Expertise With a total of five employees, all staff members are skilled in various areas of design and production. For example the seamstress does clothing alterations and embroidery.

there is a quick turnaround time, and no minimum order requirements. The recent purchase of a new embroidery machine will serve to enhance an already efficient system.

Service is key A personalised approach has earned the Uniform Centre a reputation for impeccable service among its clients. “Service is key and for us this is paramount,” Bartlett says. “We are always honest with our clients and we keep them informed throughout the whole process. “All our customers’ records are also kept on file for future reference, and our larger clients are sent out a personalised order form.” The company is proud to stand behind everything that it sells. Samples are available which enables the customer to get an accurate idea of the garment before purchasing.

The overriding motto, says Bartlett, is to ensure the basics are covered before anything This aspect is what sets the company apart else. “You can’t make promises if you can’t from its competitors, says Bartlett. “Our level of keep them; our customers need to be kept expertise does give us an added advantage, in informed. that we can offer professional knowledge and a broad range of skills across all our products.” “We offer personalised service which is second to none. All new contacts and queries One employee has been with the Uniform are welcomed — we are more than happy Centre for 11 years, which is testament to the to help.” company’s strong position in the industry. Embroidery in particular is also a strong point, providing a service which helps businesses enhance their branding. A simple web address or a multi-coloured logo embroidered onto a garment can have a significant impact, with the added benefit of being resistant to wear and laundering. Once the logo is approved

Uniform Centre 33 King Street Hamilton T (07) 847 8578 0508 22 33 44 (toll free) E sales@uniform.co.nz www.uniform.co.nz — Advertising Feature

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67 Seddon Road, Hamilton | 07 839 2413 info@priorblackburn.co.nz | www.priorblackburn.co.nz www.centraltoday.co.nz June/July 2011 | 23

Initiatives | MELtech Automation

The automation station Technology has defined our future. It has become the number one tool for businesses today and has enabled innovative possibilities to be explored. Without technology, we would have remained the agrarian society that existed postindustrial revolution, and businesses like Meltech Automation would not hold the integral role they do in New Zealand’s market today. The Meltech Automation team, based at Wanganui Airport, specialises in communications, SCADA and PLC programming solutions; security and automatic gate systems, along with electrical maintenance and advisory services. With more than 25 years experience, company director Greg Mallett prides himself on the successful projects he and his team have undertaken, mainly for the Wanganui District Council. Large projects have been the major focus in recent years and these include the Beach Road Sewerage Pump Station upgrade (2004-06), Infrastructure Communications (2005-06), Waste Water Treatment Plant (2007-8), Abelard and Heloise Soft Water Bores (2008-09), ITT Water and Wastewater Sewerage Pond Upgrade (2009), and the Splash Centre ‘Interim Fix’ (2010). Wanganui’s Soft Water Project was a particularly satisfying addition to the portfolio. Mallett and the team at Meltech Automation were responsible for the council’s water and wastewater electrical installation and controls design. “The project presented a number of interesting challenges. The new soft water

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needed to be blended with original water supply and this entailed a total redesign of the town water reticulation logic and system control,” Mallett says. During the 2009 winter, the Splash Centre swimming pool complex had to be closed on a number of occasions as pool temperatures could not be maintained during the cold weather. Meltech Automation came to their aid by implementing an ‘interim fix’, including providing technical support to the design engineers LHTDesign, Hastings. This resulted in exceptional performance throughout the following winter with no closures or disruptions to service and programmes.

Another area where the company can be of significant help to its clients is regarding power use, as Meltech has recently achieved EcoSmart accreditation. The EcoSmart Electricians programme advocates investing more now in energy efficient products and services as a saving for the future. The aim is to save power and money while easing environmental pressure. . In practical terms, what EcoSmart accredited electricians do is provide advice and assistance to both householders and businesses on the best and simplest ways to reduce their electricity consumption, thereby reducing their spend on energy.

What many individuals and business perhaps don’t recognise is that these cost effective solutions are often basic changes that lead to considerable savings. EcoSmart electricians can conduct an assessment to determine the impact and value of improvements that can be made and offer alternatives in areas such as energy management, lighting, pumps, fans and motors, HVAC as well as new technologies in areas such as solar and wind power. Integral members of the Meltech Automation team are Bevan Knofflock and Paul Mallett, both very experienced and innovative industrial electricians. Mallett’s partner Jeannie Lacey provides administrative and accounting support using SmartTrade, the job management software, to capture information and make reporting more timely and accurate. Meltech also handles security and automatic gate systems and gives advice to those requiring a specialist’s knowledge. “The team take ownership of each job they perform; ensuring correct product and methodology is used in every job. We all have extensive industrial backgrounds and are well suited to working on the multi-million dollar Council-owned plant,” Greg Mallett says. MELtech Automation JAG Building Wanganui Airport Airport Road Wanganui 4501 T (06) 348 9188 F (06) 348 9189 E greg@meltechautomation.co.nz — Advertising Feature

24 | June/July 2011 www.centraltoday.co.nz

Transport and Motoring | Land Cruiser’s 60th Anniversary

Firing on all cylinders for anniversary expedition Hawkes Bay, Taupo and Eastland Toyota

When an iconic Kiwi and Land Cruiser team up to drive from Cape Reinga to the Bluff, an adventure of epic proportions ensues. This is exactly what happened when the legendary Land Cruiser turned 60 and Toyota NZ organised the king of all birthday bashes to mark the occasion with New Zealand personality Marc Ellis at the helm. One of the key constituents behind this escapade, aptly named Top to Bottom, was the Hawkes Bay, Taupo and Eastland Toyota branches who played an integral role in supporting Ellis on his journey in the new FJ Cruiser. The new Cruiser, a re-release of the original FJ40, is an amazing vehicle that can go anywhere.

Tasman Toyota

Formed in 2002 from what was originally Gray & Inch Toyota, a long-standing Toyota dealership established in 1968, Tasman Toyota has professional longevity that has spanned the decades.

The off-road challenge in the specially fitted-out FJ Cruiser, originally began on February 21, the day before the Christchurch earthquake. The team was just south of Kaipara in the early afternoon on February 22 when they heard of events in Canterbury, and a decision was made to postpone the journey. The re-scheduled trek kicked off from Cape Reinga on Saturday, May 15 finished at Bluff on May 31.

Having rapidly expanded since inception with three dealerships in New Plymouth, Hawera and Westown operating under its organisational umbrella, Tasman Toyota has always retained its defining identity — being a community and family oriented organisation.

Hawkes Bay Toyota held its own Check Point Party — one of seven checkpoints along the way. This party gave Ellis a well deserved break from his off-road adventure as he signed autographs and gave away themed merchandise to excited party goers. Technical experts from Toyota were also on hand to answer questions.

“We think of ourselves as a community based company that supports a lot of schools, events and local organisations like the Taranaki Rescue Helicopter Trust and Taranaki Rugby Football Union,” chief executive James Crighton says.

As proud Toyota branches, Hawkes Bay, Taupo and Eastland Toyota are up with the professional play. And when it comes to sales, grooming and customer service, the branches operate with a second to none attitude with a strong sense of service and standards. All the working areas are immaculate and all the cars are treated with respect at Hawkes Bay, Taupo and Eastland Toyota. The branches always strive to make the inconvenience of a service during a busy week as painless as possible so clients can carry on with their lives. Each branch offers a relaxation lounge with magazines and coffee. These things are very important because Hawkes Bay, Taupo and Eastland Toyota want to have a long relationship with clients. When a client buys a new or used car they are given a Free Warrant of Fitness for life. For new cars, the Hawkes Bay, Taupo and Eastland Toyota branches have also implemented a new technology in the form of an LCD touch screen. Clients can use this technology to search for every make, model and colour of available cars and they can even change the model, colour and features. Hawkes Bay, Taupo and Eastland Toyota 505 Karamu Road North Mayfair Hastings 4122 T (06) 878 1000 F (06) 876 4497 E rlay@hbtoyota.co.nz www.hbtoyota.co.nz

And while the business has certainly changed in size to accommodate its extensive range of new and used vehicles, Crighton says excellent product knowledge, strong moral values and professional integrity are still at the heart of the enterprise and always will be. “We are not an in your face, hard selling company. We always work with people through their

purchasing experience to ensure they select the right vehicle for their lifestyle needs.” This last May, Tasman Toyota held its own Check Point Party as part of Land Cruiser’s 60th anniversary celebration, Top to Bottom. In keeping with the company’s strong family values, it was an all ages event. “Marc Ellis’ offroad trip in the FJ Cruiser from Cape Reinga to the Bluff was the brainchild of marketer Neeraj Lala and the Tasman Toyota party was a big event with many present,” Crighton says. “As part of the campaign we also held a colouring competition for 2500 kids, from years one through eight, and Marc Ellis selected the winners. Three people were also given the opportunity to win $10,000 cash at the party and Toyota financial services provided ice creams and drinks. The Mad Butcher supplied 1000 sausages and we also had donuts for everyone.” As an official Toyota Customer Centre, Tasman Toyota offers finance and insurance, parts and efficient services and a diverse range of new and used cars available for viewing at its showrooms or at www.tasman.toyota.co.nz Tasman Toyota PO Box 3242 New Plymouth 4341 T (06) 769 9933 F (06) 757 9329 E ceo@tasman.toyota.co.nz www.tasman.toyota.co.nz — Advertising Feature

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www.centraltoday.co.nz June/July 2011 | 25

Transport and Motoring | Nationwide Horse Transport

Total equine logistics Animal safety and comfort come first at Nationwide Horse Transport, which transports horses door-to-door, from Kaitaia to Bluff. The team offers a complete animal logistics service. The company will do everything necessary to care for its clients’ horses to the highest possible standard. Alan Taylor has been operating the Christchurch-based business since 1992 with the company having its head office in Christchurch and a branch at Cambridge. A purpose-built transit facility at Foxton to take care of horses crossing Cook Strait is a recent addition. Inter-island trips are made twice a week — more often if the need arises. The company has seven high-spec horse transporters, each of which is fitted out with an onboard camera to allow drivers to monitor the horses as they travel and react quickly if they become unsettled. All vehicles have a tracking and reporting system called Eroad, specifically designed to monitor and obtain up-to-the-minute real-time information to enable Nationwide Horse Transport to answer customer queries efficiently from any location. It also provides invaluable information for head office to tack and monitor true running costs.

Taylor says drivers are employed because they love animals and know how to treat horses well. “It’s easier to make a considerate truck driver than it is to make a good horse person. Our trucks can transport between seven and 11 horses at a time and we can monitor the animals at all time,” he says. “People are very particular about how their horses should be cared for and we transport horses for elite trainers, horsemen and women.” Over the years Nationwide Horse Transport has moved a huge range of horses, from pet ponies to leading race horses and even the Canterbury Crusaders’ hoofed mascots. The company has also transported donkeys, alpacas, llamas, stud cows, a large turtle and a water buffalo for Orana Park. Taylor says transporting horses, along with road transport, is a science. “You have to be thinking all the time. Every vehicle that goes on the road is built to Ministry of Transport specifications.” The company’s high-tech luxury horse trucks are designed and built to perfection by Ian Capstick Motor Bodies Limited in Palmerston North. “Our horse floats are far superior to ordinary floats or anything else that’s available in New Zealand,” Taylor says. “We aim to be as many steps possible ahead of anyone else at any one time.” And just to bring a smile to the face of other motorists, each truck has a professionally drawn cartoon on the rear.

Additional transport services HW Industries specializes in earthmoving scrapers & trailers for farmers & contractors, and also in the manufacture of horse starting gates. We are pleased to have been involved in Nationwide Horse Transports repairs and maintenance.

0800 72 66 77 Phone: 07 823 4418 • Fax: 07 823 9167 Email: sales@hwindustries.co.nz www.hautapu.co.nz

In addition to Nationwide Horse Transport, Taylor also owns bulk specialist A and T Haulage. Both companies are divisions of Oakbury Holdings Limited. A and T Haulage operates a fleet of bulk transport trucks based in Christchurch for carting throughout the South Island. The trucks each have a comical name, such as the Boulder Buggie or the Boulder Holder. While A and T Haulage has been operating for many years, Taylor says business has really taken off since the Canterbury earthquakes. The company carts anything from grain to fertiliser to metal — any kind of bulk haulage across the South Island. Taylor says his transport operations have each built up a great reputation over the years for their high-quality services. He also thanks his loyal customers and suppliers. “I’m a quiet achiever. I really let my staff and the vehicles we operate say it for me.”

Nationwide Horse Transport and its sister company, A and T Haulage, operate a fleet of modern trucks. Nationwide Horse Transport offers a complete animal logistics service.

Nationwide Horse Transport 147 Ellesmere Road Prebbleton, Christchurch T (03) 349 5844 027 485 8386 F (03) 349 5845 E alan@horsetransport.co.nz www.horsetransport.co.nz www.athaulage.co.nz — Advertising Feature

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Transport and Motoring | Harvest Transport

Handling the harvest

There’s a reason why the area surrounding Gisborne is often called the fruitbowl of New Zealand. Worth millions of dollars to the local and national economies, much of New Zealand’s delicious fruit and wine is grown in this region. Providing the crucial link of getting this fruit to the pack houses is Harvest Transport. Dave Wilson bought the business approximately seven years ago and since then it has grown exponentially. Harvest Transport’s turnover has tripled, and he now hires around seven drivers compared to the original two back in the mid-2000s. The company moves squash, apples, kiwifruit, and citrus for the fruit industry, with big name contracts such as Four Seasons, NZ Fruit, Opac and Kaiaponi. It also transports grapes for the wine industry. In the last year, Wilson estimates the company transported more than one and a half billion litres of juiced grapes.

Not content with just fruit work, Harvest Transport also does work for the farming industry. Its trucks transport fertiliser, maize for farmers. Doing the best job requires the best tools, and Wilson says having forklifts with his trucks enables him to work efficiently.

All about Harvest Transport

“When one of us arrives for a job, we don’t have to wait for a farm hand — we can just unload the empty bins, put full ones on and then go.”

● Airbag truck and trailers prevent bruising to fruit while in transit

● Focus on working for the fruit, wine and dairy industries ● The company has greatly increased turnover and staff members since Dave Wilson took over seven years ago

● Aspires to get bigger and better

Harvest Transport also has airbag truck and trailers for its fruit, to prevent bruising while being transported. Looking to the future, Wilson wants to keep up the good work the company has achieved since he bought it seven years ago. “I would like to see us take on more contracts, and keep upgrading the gear. Getting bigger and better is our main objective.” Harvest Transport Limited 15 Riverpoint Road Gisborne T (06) 868 7200 F (06) 868 3100 — Advertising Feature

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0800 FUEL TANKER 0800-383-582 www.ruralfuel.co.nz www.centraltoday.co.nz June/July 2011 | 27

Construction | Higgins Contractors Waikato

The mechanics of expansion Higgins Contractors Waikato is a specialist roading contractor with a dedicated Waikato team and the backup and resources of a large parent company behind it. The company is part of the Higgins Group of companies, which grew from a small contracting business established by Dan Higgins in the 1950s. It has grown to become one of the leaders in the civil construction industry operating throughout the North Island and upper South Island.

When Dan Higgins was joined by sons Pat, Michael and Bernard, the business began expanding during the 1960s and 1970s into other areas of civil construction, including quarrying, aggregates, concrete and bitumen supply, in addition to its expertise in pavement construction, spray sealing, asphalt paving and drainage. Since then Higgins has been involved in a number of significant projects, from state housing subdivisions, urban and rural roads, the Wellington port container terminal and airport runway construction in Tonga, Wellington, Ohakea, Palmerston North and Napier, to elements of the Auckland central motorway system. In spite of its growth, with around 900 people employed during the height of the road construction season, the Higgins Group remains a family owned and operated business and is still headquartered in Palmerston North. It has key operations in 11 centres throughout the North Island. Services supplied through these business units include construction and maintenance of motorways, highways, urban and rural

authorities. Throughout the Waikato, Higgins Contractors is busy resurfacing to extend the life of roads, rehabilitating sections of roadway where the surface has outlived its useful life, reshaping roads to improve flow and safety, and carrying out general ongoing maintenance and repairs. Higgins Contractors Waikato has a Roading NZ-certificated asphalt manufacturing plant on site at its premises at 50 Gallagher Drive in Hamilton. The plant was built in 2008. “Having the asphalt plant gives us the quality control of our own product, which means we’re not so reliant on any outside supplier,” Carson says. Higgins supplies the complete spectrum of asphalt mixes, from hard-wearing fully compacted surfaces to open mixes designed for lower noise and better water dispersion. Higgins also undertakes sub-divisional work and can offer a comprehensive service with project management, earthworks, drainage, utilities, pavement construction and surfacing all being carried out in-house.

Parent company backing Carson says being part of the Higgins Group is a big plus for both the Waikato branch and its customers. “We’re lucky that we have branches in Tauranga and Auckland and we have backup and resources that we can call on,” he says. “We quite often help each other out on contracts to balance workloads and optimise the resources in the region.”

Above: The $7 million Taupir Link project is designed to be a safety improvement of SH1B through Taupiri to the intersection with SH1. The road will be a temporary link to connect the Ngaruawahia Bypass from where it connects to SH1B. Right: Higgins Contractors Waikato began work on the Taupiri Link, north of Hamilton, in November 2010.

roads throughout New Zealand and the Pacific region.

Working in the Waikato The Waikato branch of Higgins Contractors was purchased by the company in 2004, and was previously Glover Contractors. Branch manager Glenn Carson leads a team of around 50 fulltime permanent staff running an operation that includes chip sealing, asphaltic concrete, earthworks, construction and drainage. “Our core work is roading work, with a very strong tendency towards the bitumen surfacing industry with resealing and asphalt manufacturing and laying,” Carson says.

State Highway 2, Maramarua

28 | June/July 2011 www.centraltoday.co.nz

A significant part of Higgins’ contracting business is the maintenance and resurfacing of existing roads on behalf of NZTA and local

The Higgins advantage lies in the ability to handle all aspects of the contract, from earthworks to drainage, subgrade improvement and shaping, pavement construction, pavement stabilisation and rehabilitation, kerbing, traffic services and signage, sealing, asphalt paving, roading and road maintenance. Higgins pioneered the use of new technology to improve road making and maintenance in New Zealand. Dan Higgins was among the first in the industry to make use of equipment such as fantail spreaders and bitumen sprayers to speed up road laying and deliver better quality. Higgins still leads the way and probably has the most up-to-date fleet of road making machines and equipment in New Zealand. The construction activities of the Higgins Group are supported by a number of manufacturing divisions and companies that supply materials to Higgins, as well as other clients. They include Higgins Concrete, Higgins Aggregates, Higgins Bitumen, Approach Signs and Penny Engineering.

Construction | Higgins Contractors Waikato

Northern outlook Higgins Contractors Waikato has recently undertaken a number of significant projects throughout the North Island, including a $7 million roading link north of Hamilton. Waikato branch manager Glenn Carson says the branch has recently completed four resealing contracts for various regional councils and the NZTA. “We’ve just completed resealing of State Highway 1 at Cape Reinga, where we subcontracted to United Civil. Over the past two or three years we’ve done a lot of firstcoat sealing on that road, which is around 20km long. It was the last piece of SH 1 that remained unsealed up to the lighthouse. In April we completed the second coat seal of 17km of that road,” he says. “Logistically it was a challenging job because of the distance to the bitumen supply in Auckland, an eight-hour drive for units transporting the bitumen. We drew on the strength of the Higgins Group to get the amount of bitumen up there in the timeframe required.”

Taupiri Link project Higgins Contractors Waikato began work on the Taupiri Link, north of Hamilton, in November 2010. The $7m project is designed to be a safety improvement of SH1B through Taupiri to the intersection with SH1. The road will be a temporary link to connect the Ngaruawahia Bypass from where it connects to SH1B (due for completion in 2014), for about 3km back onto SH1 at Taupiri. The Huntly Bypass (which is currently being designed) will connect the Ngaruawahia Bypass to the existing four lane section at Ohinewai (programmed for completion in 2019). The Taupiri Link will then revert to a local collector road. The project includes the construction of a two lane roundabout at the intersection of SH1 and SH1B; a new single lane roundabout at Orini Road and SH1B; a new pedestrian/ cycle bridge over the North Island main trunk railway; redirecting existing side roads to the roundabouts; shared walk/cycle ways and extensive landscaping works. The Taupiri Link is progressing well and is due for completion late September 2011. Carson says these projects are slightly out of the ordinary for Higgins Contractors Waikato. “Our typical workload is city council roading works, resealing and pavement works.”

Success and growth Carson says the recent economic recession has had a significant impact on Higgins Contractors Waikato, with the market becoming tight. “Subdivision work stopped happening and a lot of contractors who were previously tied up with that were becoming more competitive in markets that we traditionally sourced much of our work,” he says. “There’s still plenty of work out there, it’s just been harder to secure and harder to make a dollar out of.” However, clients choosing to deal with Higgins Contractors Waikato can feel assured they are dealing with a quality assured company. “People can be confident that they’re going to get good value for money and get quality products and services,” Carson says.

“A lot of our work is won at the tender box, and while the residential market in the greater Waikato area is significant, we don’t tend to get a huge chunk of it. “It’s an area where people might think that large companies like ours wouldn’t be interested in their driveway, but that’s not true. “We offer free quotes and will be competitive in any subdivision, commercial or residential work.”

Higgins Contractors Waikato 50 Gallagher Drive Hamilton T (07) 843 1801 F (07) 843 1792 www.higgins.co.nz — Advertising Feature

www.centraltoday.co.nz June/July 2011 | 29

Forestry | Hautapu Pine Products

Extensive roundwood history, expertise Hautapu Pine Products has a comprehensive knowledge of the roundwood industry, producing high-quality posts and poles in a range of sizes and grades. The company, based near Taihape, was formed by Trevor Benson who has a 40-year history in the wood industry. Trevor started off doing casual chainsaw work in the late 1960s but soon began producing battens with a portable batten mill. Post production began in the mid 1980s on a small scale, but with the construction of a new mill in 2001, production quickly exceeded a million posts per year. The company is today operated by Trevor’s daughter, general manager Susan Benson, together with her two brothers, Chris and Mark. Chris manages the company’s hauler crew while Mark manages stock and dispatch.

Hautapu Group Hautapu Pine Products is now part of a larger Hautapu Group, which also includes Hautapu Haulage and Hautapu Rural Supplies: ● Hautapu Haulage operates three logging trucks which cart logs for Hautapu Pine, as well as for Forest Managers and McCarthy Transport.

The forest has been developed specifically for roundwood production. The trees are planted close together to suppress the branches, so you don’t get big knots, as well as to suppress growth in order to achieve denser wood.

● Hautapu Rural Supplies is a rural outlet established two years ago in Hautapu Street, Taihape, which sells Hautapu Pine’s posts and poles as well as general building and rural supplies. Susan Benson says wooden posts are the core business of Hautapu Pine Products and they are sold via merchants throughout the central North Island. “They’re primarily used for sheep and beef farm fencing, as well as in horticulture.

General manager Susan Benson, talking about the 700 hectares of forest owned by Hautapu Pine Products.

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Hautapu Pine’s hauler crew working on a farm located on the Taihape-Napier Road.

“Apple orchardists have started putting a lot of apple trees on wires, with posts to support the wires. Our posts are also used in vineyards and in kiwifruit orchards.”

Inset: Trevor Benson with his portable batten mill during Hautapu Pine Products’ early days.

Battens are still produced but these days they account for a small percentage of the company’s sales.

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Forestry | Hautapu Pine Products

A rotating totating grading table at Hautapu Pine Products.

Roundwood production process Hautapu Pine Products’ high-tech production facility just north of Taihape includes a remotely operated modified Morbark 212 post peeler. Most post peeling operations in New Zealand have the operator standing at the infeed end of the peeler. However, at Hautapu Pine the operator is positioned in a cabin which is slightly elevated and directly in front of the post peeler. The operator can clearly see the whole length of the post as it is being peeled, which enables him to better gauge the depth to peel the log to get a clean, even finish.

Your Total Harvesting and Marketing Solution

Having the operator in a room also provides a better working environment to concentrate on the peeling — it is much quieter and safer and the operator is seated, which reduces fatigue. The posts are split into halves and quarters using a band saw, which has a much thinner cut than a circular saw, meaning customers are left with a slightly thicker post.

quickly, giving them time to assess each post for any deformities. All these features of the production process contribute to the manufacture of quality roundwood. Hautapu Pine Products receives regular positive feedback from customers on the quality of its products.

The finished products are fed onto a slowly rotating circular table.

The specifications of the logs sourced, staff training, quality checking and overall culture of the company are features that enable Hautapu to achieve the high quality of its products.

The slow movement of the table means the graders are under no pressure to grade

Feature continues on next page >>

It was a new challenge… we hadn’t previously been involved in exporting. The developers are finishing a project at the moment and we hope to be able to supply poles for any future developments they undertake. General manager Susan Benson, talking about Hautapu Pine Products exporting poles to the Maldives for the development of high-end resorts.

Forest Owner Marketing Services Ltd is pleased to be a valued supplier of logs to HAUTAPU PINE PRODUCTS LTD

What We Offer • A free, no obligation assessment of your trees, with personal service and advice. • A NZ owned and operated company • Guaranteed payments • Pre-funding of road and skid construction, to agreed levels, with no finance charges. • Highly experienced staff to manage the Harvesting & Marketing of your trees. • Experienced, quality contractors to harvest and transport your trees • A range of hauler & ground based contractor harvesting options available • Access to all domestic sawmills in the region • Export sales through NZ’s largest log export company • Options of, managed or graded sales, and/or lump sum purchase, where appropriate, to provide a solution that suits each individual forest owner. • Foreign exchange options for export grades

Agri-Business Centre, 8 Weld Street, Feilding Telephone: 06 323 5621 Fax 06 323 5372 Marcus 0274 921 081 or Chris 0274 921 072 marcus.musson@foms.co.nz chris.maher@foms.co.nz

www.centraltoday.co.nz June/July 2011 | 31

Forestry | Hautapu Pine Products Focus on diversification Hautapu Pine Products has been looking for opportunities to diversify its business and capture a wider market during the tough economic times. The Taihape company has begun producing house piles, which general manager Susan Benson believes have great potential. “We’ve started producing square piles during the past couple of years, following a slow down in the post production due to the recession,” she says. “We haven’t got out there and pushed them hard enough but sales are starting to pick up. It’s good to have another product and it’s a completely different market. It’s residential, as opposed to rural. The recession has slowed everything down but the signs are showing that things are starting to pick up again.” Hautapu Pine Products is now working hard to grow sales of its piles and is also looking for new merchants. The company has traditionally dealt primarily with independent merchants, such as ITM, and has found the relationships to be a good fit. “We’re a family business so they relate well to us and we relate to them,” Benson says.

Exporting first Hautapu Pine Products has also been exporting poles to the Maldives for the development of high-end resorts. “It was a new challenge for us because we hadn’t previously been involved in any exporting,” Benson says. “It was our first time but we’ve learnt a lot and I hope there will be more of that work in the future. The developers are finishing a project at the moment and we hope to be able to supply poles for any future developments they undertake.”

Forest harvesting crews Hautapu Pine Products also operates two harvesting crews, which started out providing trees for the roundwood mill but now operate independently. “They don’t cut trees down for us — they work as a separate business, although under the Hautapu Group,” Benson says. “Our mechanical crew works as a production thinnings crew on contract to Ernslaw One Limited, using a CAT 511 purpose-built harvester. The other crew is a hauler crew. We bought a hauler last year and before that they were a ground-based crew. “We switched to a hauler because the work coming up in our area was for a hauler, rather than a bulldozer. The hauler has been our major investment in the last 12 months and it’s going well.” In addition, Hautapu Pine Products owns 700 hectares of forest located about 50 minutes from Taihape. “The forest has been developed

Top: One of Hautapu Haulage’s trucks coming off a barge at Mt Maunganui with logs from Matakana Island. Above: Hautapu posts heading to Picton for delivery to a vineyard development in Marlborough.

specifically for roundwood production. The trees are planted very close together to suppress the branches, so you don’t get big knots, as well as to suppress their growth in order to achieve denser wood,” Benson says. The forest has been planted over 10 years, with the oldest plantings now 11 years old. Hautapu Pine will begin testing the wood during the next few years to assess growth and strength.

Personalised service Benson attributes much of Hautapu Pine Products’ success to its reputation for supplying high-quality roundwood products, as well as its friendly approachable team.

“Merchants like the fact they’re dealing directly with people who are close to the business. They know that what they’re being told is what’s happening,” she says. “That’s one of the things that differentiate us from other roundwood producers.” Customers with any stock or dispatch queries can deal directly with Benson’s brother Mark, who can give them an accurate and instant response. “You can phone and go straight through to the person who is doing the job and making the decisions.” Hautapu Pine Products PO Box 310 Taihape 4720 T (06) 388 1264 F (06) 388 1317 E enquiries@hautapupine.co.nz www.hautapupine.co.nz

Merchants like the fact they’re dealing directly with people who are close to the business. They know that what they’re being told is what’s happening. You can phone and go straight through to the person who is doing the job and making the decisions. General manager Susan Benson, talking about Hautapu Pine Products’ friendly approachable team which is a substantial success factor.

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Forestry | KFL (Kajavala Forestry Limited)

KFL was established in 1972 and is today run by Jacob Kajavala, who employs about 50 staff.

KFL handles about a million logs a year, within New Zealand’s annual total of 20 million logs.

Hi-tech tracking, grading Jacob Kajavala attributes the success of his Kawerau-based logmaking and logistics company to excellent IT systems and a focus on people. Kajavala Forestry Limited (KFL) returns optimal value to forest owners using innovative central processing yard systems, offering a complete log management solution.

High-tech log grading system

Forest owners receive the highest number of high-quality logs possible, and therefore make optimal returns. “We specialise in grading — that’s all that we do. We have computer systems that track the logs as we make them, so we know precisely what’s happening. We have really robust systems on site to audit the value recovery on a daily basis. With other operators it might only be done monthly.”

KFL offers a specialist manual logmaking service, which is a real-time, web-based production tracking system. The system was Kajavala began working in the family-owned custom built for KFL. The logmaker grade out business 12 years ago. At that time KFL was an turn is recorded live to a production database, ordinary log harvesting contractor, and Kajavala which is accessed by forest owners via a quickly realised the company needed a point website. Cutplans are also real-time so that a of difference. “I wanted to do something cutplan is modified as orders are completed. to combine my computer skills with forest Live cutplans are communicated to logmakers harvesting. I filled a gap and customers liked via hand-held PC. the whole large-scale logistics and just-in-time Virtual logging port delivery that I implemented. It’s all about IT KFL handles about a million logs a year, within and our ability to track the products.” New Zealand’s annual total of 20 million logs. Today KFL has two primary functions. It is About 50 percent of KFL’s volume is exported a computerised logmaking operation and a through the Port of Tauranga. large-scale warehousing and logistics business. KFL’s operation in Kawerau includes a large “Three years ago we sold our harvesting warehouse with a rail head running into it, division to focus on our clear point allowing it to operate as a ‘virtual’ port. of difference, value recovery and log “When ships are on the horizon we know what warehousing. We extract more value from a grades they require. It’s only a two-hour train stem, which is a tree with no branches, than trip to the Port of Tauranga and we offer a justany of our competitors,” Kajavala says. in-time delivery system,” says Kajavala. “A stem is made of a range of different type of “We’ve been running that system since 2003 logs, from high value to low value. What we do is grade stems into the component logs. We and it’s a combination of that virtual port and do that better than anyone else in the country.” the logmaking and grading.” KFL was established in 1972 and is today run by Jacob Kajavala, who employs about 50 staff.

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KFL does not operate under a typical harvest and supply system.

“We maximise forest value while also ensuring that logs are produced precisely to order. Before that we just made products… now we make to order.” Jacob Kajavala, KFL.

KFL does not operate under a typical harvest and supply system. In conventional forest harvesting, a forest owner will provide the logging contractor with a list of the different log types to make. The forest owner hopes the logging contractor will then generate the right amount of the different log types, at the right time to satisfy the log orders. “Three years ago we suggested to the forest owners that, instead of giving us a list of logs to make, they give us their actual order list — details such as what particular grades they wanted and when the orders need to be filled. Now we maximise forest value while also ensuring that logs are produced precisely to order. Before that we just made products but now we make to order,” says Kajavala. “It was quite a vote of confidence that our customers would trust us in that way. Many forest harvesters produce too much or too little of a particular product and there’s a panic when the ship arrives. We help our customers

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by co-ordinating production and delivery across the broader supply chain. It’s about offering the complete service and then satisfying our customer’s requirements.” KFL is responsible for tracking, managing and organising production, inventory and delivery.

Focus on people Along with his emphasis on IT, Kajavala has worked hard to improve the way he manages his staff. While he used to employ the most experienced and qualified people he could, Kajavala found they were continually turning into “prima donna” loggers who did not stay with the company for long. Today Kajavala prefers to employ novices and selects them more on their personality than their skills or experience. In this way, he has created a great working environment, with people who get on well together and are keen to learn. When a new person is employed at the bottom of the chain, the rest of the staff benefit by moving upwards, which boosts morale and results in high staff retention rates. “We hire nice people. We invest in their training and end up with real professionals,” Kajavala says. “Seventy percent of people who leave us either come back, or try to come back. It’s all about people and systems.” Kajavala Forestry Limited PO Box 173 Kawerau 3169 T (07) 323 6103 F (07) 323 1143 E enquiries@kfl.co.nz www.kfl.co.nz — Advertising Feature

On advice from Quay Accountants in May 2009, I restructured Kajavala Forestry Limited to a more strategic organisation which would allow more flexibility for future growth. Each entity became independently reportable, and therefore manageable. This has facilitated in vastly improved planning processes, which has improved the quality of my decision making as I am now able to better visualise and manage the flow of cash, debt and equity within the group. Our trading performance was destined to improve, irrespective of the structural changes, but the support and advice of Quay Accountants has allowed us to move faster and more decisively in an ever changing market. The end result is that the Kajavala Group’s performance has exceeded my most optimistic expectations. Jacob Kajavala

March 2011

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www.centraltoday.co.nz June/July 2011 | 33

Property and Construction | Morris and Bailey

Building on experience Morris and Bailey in Dannevirke has come a long way since its formation 60 years ago, with the company possessing a huge knowledge of civil, bridge, commercial and residential construction.

…covering the range from houses to bridges to commercial construction…

The origins of Morris and Bailey date back to its establishment in Woodville in the 1950s, with general manager Peter Burne joining the company in 1969 as a tradesman carpenter. The company split into two businesses soon after, located in Woodville and Dannevirke, with Burne running the Dannevirke operation. The Dannevirke business concentrated on residential housing work, while the Woodville business was focused on civil construction and bridge building. “We started doing some commercial work in the area and with that our staff grew and we became commercial builders who mixed in a bit of residential work as well,” Burne says. “We had a fairly close working relationship with the Woodville company through the 70s and 80s.”

Skills addition However, the Woodville company was wound up in the mid-80s, with two of its junior partners buying shares in the Dannevirke business. “They brought a lot of skills with them, which allowed us to get into the bridge building and civil work too,” says Burne. “Since then we’ve continued to have a presence in both the commercial building field and civil and bridge building area as well, mixed in with a bit of residential building work.” Today Morris and Bailey is still owned by Burne, together with three other shareholders, and employs about 20 staff from its premises in Cadman Road, Dannevirke, which it has owned for 40 years. “We’ve been as high as 40 staff over the years, but with a lot more subcontractor work being tendered out these days our staff numbers have remained static. “When we get a big job on, like the windfarm projects with Higgins Contractors, we step our staff up for building the concrete foundations for the towers.” Morris and Bailey operates a range of high-tech machinery from its workshop and storage facilities and has its own casting beds for precast concrete work.

Morris and Bailey has completed a wide range of projects, including: ■ The Speights Ale House in Palmerston North ■ The Saddle Road replacement bridge

It also operates a rough-terrain crane and a fleet of forklifts, trucks, trailers and a hydraulic excavator.

Tumu ITM Dannevirke are proud to supply material to Morris and Bailey for the Bush Pavilion

Work is carried out south to Wellington and north to Gisborne, New Plymouth and Waiouru. Morris and Bailey places a huge emphasis on staff training and has a continuing programme of apprentices, with two or three employed each year. With its workload quieter than usual due to the recession, Morris and Bailey is continuing

Need

its programme of training in order to ensure it has all the resources necessary when the next building boom occurs. “If the opportunity comes along where we can diversify or move into something new, we’ll look at it hard,” says Burne. “If we see an opportunity there, we will take it.”

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Property and Construction | Morris and Bailey

“We like to think we have the skills and the experience to take on anything and have fought off some pretty big competition to secure projects such as the Kopane Bridge.” Morris and Bailey has completed a wide range of projects, including: ■ An arched overbridge near Waipukurau on SH2 last year

general manager Peter Burne three central North Island windfarm projects in conjunction with Higgins Contractors. “With the bigger projects, due to the size of our company and the resources required, we tend to be a subcontractor to larger companies like Higgins Contractors and Stringfellow Contracts. Our association with Higgins goes back thirty-plus years,” says Burne. Morris and Bailey has done a lot of rural work over the years, including building dairy sheds, dairy bridges, farm buildings and effluent storage tanks. This work often leads to secondary residential work on clients’ farms.

Projects of significance Morris and Bailey has completed a wide range of civil and commercial projects throughout the lower North Island. General manager Peter Burne says the Dannevirke company has undertaken some large projects for Transit New Zealand and has also done a considerable amount of defence and military work. It has been involved in

“Tararua District Council is one of our larger clients and we do a lot of work for them on their wastewater projects and water treatment plants. We’ve built several water retaining structures for the Tararua, Manawatu and Rangitikei District Councils,” says Burne.

Bridge building expertise Morris and Bailey’s bridge building work is particularly specialised.

“We like to think we have the skills and the experience to take on anything and have fought off some pretty big competition to secure projects such as the Kopane Bridge. We were able to offer a pretty smart alternative to the client, which saved them several hundred thousand dollars on that project.” The new Kopane bridge, which is under construction at the moment at a cost of about $2.3 million, will alleviate the pressure on the Kopane section of the Oroua River during floods, reducing the potential risk of flooding in the nearby community. The new bridge will allow for the passage of the river underneath it during a 100-year flood which has a one percent chance of happening in any given year. Stopbanks have also been raised and upgraded upstream and downstream of the bridge. “It’s a three-span, dual-carriageway bridge, which is replacing an existing structure over the Oroua River outside of Palmerston North. We are contracted to Higgins Contractors

to build the bridge for the clients, Horizons Regional Council and Manawatu District Council,” says Burne.

Commercial portfolio Morris and Bailey’s latest commercial project is at the old Oringi Freezing Works, which was originally built by Morris and Bailey in 1980. The works have been closed down and were purchased by Scanpower, which has turned it into an industrial park with chilling and freezing facilities. Morris and Bailey undertook refurbishment of the staff facilities building, turning it into an office complex for Scanpower. Scanpower is an electricity distribution company that supplies 6800 customers in the Tararua region. “Another major job we’ve got on at the moment is we’re in stage two of the redevelopment of the Southern Star Abbey at Kopua, just north of Norswood,” says Burne. Feature continues on next page >>

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Property and Construction | Morris and Bailey

Morris and Bailey’s project managers and general manager have accumulated a total of more than 100 years’ experience within the construction industry. “That’s in all fields — not just in bridge building or commercial construction.” general manager Peter Burne

Morris and Bailey has completed a wide range of projects, including: ■ Redevelopment of the Southern Star Abbey at Kopua, just north of Norswood

The Cisterian monastery is undertaking a major upgrade of all its facilities, including building a welcome centre, administration block, guest houses and accommodation. Stage two involves the monks’ accommodation, which should be completed within six months. “We won the first stage and have just negotiated the second stage of the redevelopment. It’s a single-storey concrete

block and timber structure, which is an accommodation wing for the monks. It’s a brand new building and they’re going through a complete replacement programme of all the existing buildings there.” Burne believes there will be several further stages involved in the Southern Star Abbey redevelopment and hopes Morris and Bailey will be involved in that work. “We appreciate the architects and client coming to us directly and have reciprocated well with competitive rates to do the job. We’re looking forward to a successful outcome.”

Huge knowledge base Clients dealing with Morris and Bailey in Dannevirke are benefiting from the company’s wealth of experience and range of resources. “Our experience is number one,” general manager Peter Burne says. “We’ve been in business a long time and the company policy we instil to our staff is to ‘do it once and do it right’.” Morris and Bailey’s project managers and general manager have accumulated a total of

more than 100 years’ experience within the construction industry. “That’s in all fields — not just in bridge building or commercial construction. It’s also in residential and civil work. We have a huge knowledge of the central North Island area, which is a benefit to us,” he says. “We’ve dealt with a lot of clients over the years and they’re good loyal clients. We’ve built a lot of relationships.” Burne and his team have worked closely with Transpower, Transit New Zealand and the defence forces, completing large projects at Waioru, Linton and Ohakea bases over the years, as well as large contracting companies like Higgins, Mainzeal and Stringfellows. “We also built our local community hospital here in Dannevirke when they closed the big one down. There’s quite a lot of versatility there.” Morris and Bailey endeavours to stay within the central North Island region in order to be competitive.

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Property and Construction | Morris and Bailey

Property and Construction | Renalls Joinery

It’s all in the detail Joinery is one of those pursuits which entwines craftsmanship with artwork. The science of it is directed almost wholly to the support of weight and pressure, so the foundations of all joinery lie in the mechanical — as a structure it simply has to work. However, it’s so much more than creating a functional object. Be it finishing a kitchen, bathroom or a commercial venture of an entirely larger scale, Carterton-based Renalls Joinery takes great pride in marrying functionality with beauty. Morris and Bailey has completed a wide range of projects, including:

Reputation for success Burne believes a major advantage to clients working with Morris and Bailey is the reassurance they are dealing with a reputable, long-standing company. “We’re well funded, we have years of experience and they know we can deliver a project on budget and on time, and in some instances where we can offer our own ingenuity, can make some cost savings for them.” While business has slowed down during the recent recession, Burne says there are a number of projects on the horizon to keep the company occupied in coming months. “We’ve survived a long time in a competitive industry. We attribute that to being competitive, as the majority of the work we win is done on tender,” he says. “There’s a lot of trust involved. Our clients trust us and we deliver what they want. We pride ourselves on the finished product because we believe that’s our best advertisement. “We have faith in our staff and we like to think that we employ the best and we get the best out of them.”

■ A windfarm turbine foundation constructed as part of the Project Westwind, Makara

Morris and Bailey also enjoys a good rapport with its regular subcontractors and suppliers. “You don’t build that up in five minutes. You build it up over a period of time. They appreciate the fact that when they work for us they get paid on time and we invite them back for further work. We like to work with people who perform and deliver a good job.” Morris and Bailey Limited 49 Cadman Road Dannevirke 4930 T (06) 374 4262 F (06) 374 9327 — Advertising Feature

Owners Andy and Tim Holmes bought the business nearly 15 years ago, from founder Ian Renall. It already had an established name in the construction industry after nearly 50 years of existence, and with the purchase of the business came a team of experienced joiners.

“I want us to continue to do what we’ve done for many many years, and that’s to provide our clients with a quality product.”

“We kept the Renalls name because it is so well recognised by the industry. We also still have the same core staff we had 15 years ago. Some of the people here are long serving employees — they are key to our business because of their immense skill base.”

Renalls Joinery 147 High St Carterton Wellington 5713 T (06) 379 8008 F (06) 379 7600 — Advertising Feature

While the key function of the business isn’t greatly different to what it has been throughout the years, Renalls has kept up with modern technology, replacing older machines with new high-tech machinery. Renalls Joiney does a variety of jobs for both residential and commercial buildings. Recently, a team finished doing the bar fit-out in conjunction with Alistair Cox architects for Ancestral, a new restaurant on Courtney Place in Wellington. For residential projects, Renalls is known for working on very high-end houses. Of special note is its work with timber, from timber doors and window frames to complex cabinetry work, stairs and kitchens. “I think our point of difference is certainly the quality of what is produced and our immensely skilled staff, but also that we deliver a project done well at a fair price and on time,” Holmes says. In the long term, he hopes to bring the two Renalls Joinery factories under one roof, but his main goal is consistent.

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Property and Construction | Mackersey Construction

Building in the bay Mackersey Construction’s long history within the Hawke’s Bay construction industry has seen it grow into a highly regarded company offering a turn-key building solution. JC Mackersey Limited was founded in 1948 by John Charles Mackersey, who was elected national president of the New Zealand Master Builders’ Federation in 1961. From its formation, JC Mackersey Ltd continued to grow and expand, leading to a full separation of property holdings from the construction operation in 1988. JC Mackersey Ltd became the property and development company now called Mackersey Development Limited, which is 100 percent owned by John’s son David Mackersey and has three directors – John Mackersey, Wayne Birchall and John Bower. The development company, based in Havelock North, specialises in property development and management throughout the Hastings and Napier areas and administers a growing multimillion dollar property portfolio. John Mackersey retired as managing director of JC Mackersey in 1989, but remained actively

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involved in the building business until he passed away in 2002. He and his company transformed the skyline of Hawke’s Bay during his building career.

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Today Mackersey Construction is a Registered Master Builder and one of the largest construction companies in the Hawke’s Bay, carrying out work from housing to major commercial buildings throughout New Zealand.

Quality building service Mackersey Construction employs about 95 staff from its head office and workshop at Kaiapo Road in Hastings, with additional subcontractors employed in Wellington. Managing director Wayne Birchall says the company focuses primarily on commercial and industrial work, but also completes one-off high-end residential projects. It undertakes the project management and construction expertise in a large portion of Mackersey Development Limited’s work. The company has a solid foundation of completing dozens successful projects over many years.

environmental and community standards that are associated with its daily operation.

Additional services Mackersey Construction offers a number of associated services that help make it a turnkey solutions provider. Established in 1949, the fully equipped Mackersey Construction joinery workshop offers a high-quality service for all exterior/interior timber joinery, including solid timber joinery, kitchens and bathrooms, reception counters and office furniture, stairs and balustrades, office and shop fitouts, and machining finishes. Mackersey’s joinery service operates as a stand-alone operation providing quotes, manufacturing, delivery and installation throughout New Zealand. Its highly skilled staff, led by manager Ross Morgan, work closely with acclaimed kitchen and bathroom designer Debra Delorenzo, who is based in Wellington and Hawkes Bay. The joinery division is the preferred agent for Threthewey Granite and Marble, a specialist granite and marble supplier based in Wellington.

“Mackersey Construction was very well established by its founder, John Mackersey, and Mackersey’s portfolio of major joinery projects was carried through by John’s son David. Both includes the total fitout of the Taradale did a great job in setting the business up and Summerset Retirement Village, the Mission getting it through tough times,” Birchall says. Estate winery refurbishment, the Craggy Range Mackersey Construction prides itself on Restaurant and the Thirsty Whale Bar and ensuring its ongoing relationships are driven Restaurant in Napier. by honesty within all areas of business. The company maintains relationships with integrity As well as joinery, Mackersey Construction offers a complete brick and tile laying service that earn respect from everyone it deals with. This includes ensuring the company meets all through a qualified team led by Graham Stubbs. Steel Building Products (Southern) Limited - trading as

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Property and Construction | Mackersey Construction

The $20 million Upper Hutt College project includes the construction of a new sports facility, which will contain a large new gym, a weights room and staff work area. “We’re also about to undertake a ninth-floor extension to a building on The Terrace in Wellington. These are typical projects for us.”

Company values Birchall describes Mackersey Construction as a boutique tier-two construction company, which commits fully to its clients and offers them a top level of service. The company’s core values require the pursuit of innovation, improvement and professional conduct in everything it does The management team strives to ensure Mackersey Construction is a place their employees want to remain. They reward and encourage staff to reach their full potential. The company also operates a concrete cutting division, which was established in the ‘80s as a fully mobile self-contained unit. It operates a new truck featuring a 16-inch concrete cutting Stihl saw, a 27hp Kohler floorsaw and a Ramset diamond drilling rig for core cutting. In addition, Mackersey Construction is the Hawkes Bay agent for Safeway Scaffolding’s framed and tubular scaffolding and lightweight aluminium Alipro Scaffold towers, as well as its own in-house scaffolding equipment.

Growth pattern Mackersey Construction has continued to grow throughout the recession due to its efforts to expand its business throughout the North Island. While traditionally the company has operated primarily within Hawke’s Bay, managing director Wayne Birchall says they started looking outside the region four years ago. “We pushed out about four years ago, before the recession, to grow the company outside of Hawkes Bay, as work was becoming very tight in this area. As a result, the last couple of years

through the recession have been reasonably good for us because of the clientele we deal with,” he says. This focus on gaining work throughout the North Island has paid off for the company, which attributes its success to its history of quality workmanship and leadership. “Our workforce is very solid in its knowledge of the commercial and industrial construction industry, which really gives our clients a good base for us to ensure their needs are met without any undue stress in the process. “We get a lot of repeat business because of it,” he says.

Portfolio of successful projects Mackersey Construction has completed many significant projects in recent years, and is currently working on a major motel and apartment development in Ahuriri for Mackersey Developments. The $8 million complex in Hardinge Road, next to the Crown Hotel, is expected to be finished in time for the Rugby World Cup.

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The first stage involved offices, retail, apartments and a 30-seat theatrette which will be available for private hire and conferences. More retail and two more apartments followed, while the third stage, the 26-room motel complex, will be finished by August.

Quality assurance is also a big focus. Mackersey Construction offers a structure and contract administration system that integrates sound proven construction techniques with quality principles, ensuring a quality product every time.

Mackersey Construction is also working on two new Whare Oranga Ake reintegration units at Spring Hill Corrections Facility and Hawke’s Bay Regional Prison.

The company still has the feeling of being a family-operated business which allows customers to feel part of the team.

The reintegration units will provide a kaupapa Maori environment for selected prisoners nearing the end of their sentence, where they will be supported to reconnect with their culture, identity and community “We do a lot of education and Department of Corrections work, as well as work for existing clients,” Birchall says. “We’re currently building a Mite 10 Megastore in Hastings, we’re doing a major refurbishment at Karamu High School in Hastings, another major refurbishment and new buildings at Porirua High School and a big project at Upper Hutt College.”

“We have a family culture here, rather than a corporate culture,” Birchall says. “Our clients benefit through being able to talk directly to me. They don’t have to deal with a lot of other people first. They know they’re being listened to and they feel comfortable in dealing directly with people at the top of the organisation.” Mackersey Construction Limited 1101 Kaiapo Road Hastings T (06) 876 0252 F (06) 876 0253 mcl@mackersey.co.nz www.mackersey.co.nz — Advertising Feature

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Manufacturing | Best Insulation

Insulating with the best

After 35 years in business, a company builds not only a client base and wealth of experience, but a name for itself. A name which is instantly recognisable to anyone in the industries it serves. This is exactly what Best Insulation, bought by co-owners David Wallace and Yvonne Goble in 2007, has done. “When we purchased the company we carried on the same name because it was well known and highly regarded,” they explain. “We kept all the original staff too. A lot of the employees here have been part of the team for 20 to 30 years and are extremely knowledgeable, experienced and skilled.” Best Insulation’s primary work is in the supply and installation of industrial thermal, chilled and acoustic insulation and metal cladding. The team is often hard at work for major companies throughout New Zealand.

In addition, Best Insulation has a fully equipped workshop for sheetmetal work and creating specially designed stainless steel commercial kitchen equipment for the fast food industry.

“Our latest big project was with Contact Energy working on the Taupo Geothermal pipeline. We completed all insulation and manufactured cladding on the pipeline ourselves, as well as the powerstation itself.

It designs and builds airconditioning ducting and ventilation systems and manufactures and installs chip, sawdust, and fume extraction systems.

“We are currently re-cladding the boiler at CHH Pulp and Paper mill Kawerau. This project will take three months. When it’s completed, the boiler will be re-insulated and re-clad.”

Best has become involved in designing and building sulphur protection units for computer and ATM machines.

In the South Island, the company has been working in Dunsandel on a boiler for Synlait. Apart from Best Insulation’s established name and experienced staff, its point of difference is its great location. “We mainly do work for the geothermal power and dairy industries as well as pulp and paper mills and freezing works, meaning our central North Island base is a really good location.”

Best is also an OSH approved asbestos remover, completing work for both commercial and residential sites.

Future plans Looking to the future, Best will be looking towards taking on more staff to keep up with projects it is currently taking on. David and Yvonne say the company doesn’t want to move away from what they do best.

“We are going to carry on as we are. Best Insulation has been here for a good thirty years and we are proud of what the company has achieved.” Best Insulation 20 Maisey Place Western Heights Rotorua T (07) 347 8520 F (07) 346 2580 E bestinsul@xtra.co.nz www.bestinsulation.co.nz

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Manufacturing | REL Engineering

Tank maker looking further afield A Hamilton based specialist stainless Wellington, using its mobile services and two workshops based in Hamilton and Waipawa. steel manufacturing company’s professional fuel tanks are gaining a Unique tank products Lewis says REL’s work in building above-ground broader range of interest. fuel tanks, forestry tanks and chemical tanks Having traditionally serviced the North Island, REL Engineering’s Fuel Pro (Fuel Professionals) fuel tanks are raising offshore eyebrows, with the company fielding interest from the Pacific Islands and further afield. REL (Rukuhia Engineering Ltd) was formed as an independent contracting company in 2003 and although it undertakes stainless steel manufacturing, maintenance and general engineering, the company specialises in producing bulk holding vessels, fuel tanks and pipe work manufacturing and installation for systems up to 150,000 litres. This can include the likes of milk silos, chemical silos, trailer tanks refurbishments, bulk fuel storage silos, accessories, walkways and safety rails, spare parts and site maintenance. Director Wayne Lewis says REL Engineering does a large amount of specialist stainless steel welding on fuel and chemical lines, as well as work within the dairy and meat industry. This dairy work includes servicing and maintaining dairy farm silos for Fonterra, while the company also does plant upgrades within the meat work industries. REL services the Auckland, Waikato, King Country and Bay of Plenty areas, as well as Central Hawkes Bay, Manawatu and

“We’ve had some hard times through the recession but our strategy is looking outside has grown considerably in recent years. the square and putting any money we make “We branched out and looked to see where back into the company. We have a very loyal, there was a need. I employed a well-respected energetic, hard-working team here with and very experienced operations manager a variety of engineering skills. Our health from within the fuel industry, Ross Singers, and and safety record is paramount, as is our need I put a plan together a plan to move forward to further our designs to meet the market’s and gain some market share. need for smarter products and the demands of the industry. We’re moving forward and “Over the past couple of years we’ve as long as we keep offering a good-quality developed that side of our business further.” product with a great service we’ll still be While this work has all been done for New around in 10 years’ time.” Zealand-based customers to date, Lewis says Lewis is currently looking for any potential REL is currently working on tenders for work investors who may be interested in an active within the Pacific Islands and further afield. or silent role to move to the next level in the A product unique to REL Engineering is the Fuel industry. He can be contacted through the Pro bush cube, which was designed for the following contact details. rugged conditions of New Zealand’s contracting REL Engineering Limited and forestry industry. The 4950 litre cube is a 140 Collins Road double skin self-contained diesel tank, which means it does not need a stationary container Hamilton 3245 certificate. Sturdy and versatile, big diggers can T (07) 843 5263 F (07) 843 5261 move them with their grapple into a position for a mini tanker to come and fill once a week. E admin@releng.co.nz www.releng.co.nz — Advertising Feature “This is a very purpose-built tank that sits in the forest and allows diggers to be able to fill up all week instead of having tankers come in,” Lewis says. “Our tank is the best tank in the world for our conditions and we’re working hard to educate the market we are servicing.” REL also manufactures specialist purposebuilt equipment such as mobile lube trailers, product transfer skids, refuelling trailers and wind tower transmission servicing equipment. Its impressive list of clients includes Fonterra, Mobil, Orica, Electrix, and Fulton Hogan, Atlas Copco, the Hamilton City Council, CRT Fuels and many others. REL has also aligned itself with some larger companies in strategic partnerships. Lewis believes combining resources with other like-minded companies is the only way to succeed in today’s market. “There is very strong competition from companies outside of New Zealand importing products we should be manufacturing here in New Zealand. We need to all do our part to help keep our economy active and positive.” Lewis says REL’s research and development team is continuously looking at new

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products that are environmentally friendly. “Moving forward into the future, we’re putting as much technology into things as possibly capable,” he says.

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Manufacturing | Steelworks Steelworks At A Glance

Sector

➔ Started in 2001 ➔ Has worked for the building industry

➔ Recently has focused on the

specific focus

forestry and transport industries

➔ Has started manufacturing

Mechanical Slack Pulling Carriages

➔ Also does machining, fitting and

turning and plant maintenance for the local manufacturing sector

➔ Aims to offer high quality with competitive pricing

➔ Aims to increase its workload in

the future, creating new jobs for the Hawkes Bay.

Forestry and transport engineering work includes:

➔ Excavator rebuilds ➔ Guarding packages ➔ Truck decks ➔ Chassis work ➔ Ring feeder carriers ➔ Mechanical Slack Pulling Carriages

Some businesses keep doing the same thing year after year. Others adapt and evolve with the times. Steelworks Limited falls into the latter category. “Originally we were concentrating on doing structural steel for the building industry,” owner Joe Oliver explains. That was when the company was started back in 2001. But when the recession came and the building market took a hit, Steelworks’ focus changed to forestry and transport industries.

it has started manufacturing for the forestry industry. Other than forestry work, Steelworks also does machining, fitting and turning, and plant maintenance for the local manufacturing sector. Change has even permeated the company’s name. It was recently changed, and Joe Oliver says the new name ‘Steelworks’ is better because it quickly and accurately sums up what the company does.

Point of difference

Steelworks Limited strives to deliver a combination of competitive pricing and high quality. Joe Oliver says that’s the company’s “We’ve been doing more forestry and transport point of difference — that the team does work, such as excavator rebuilds, guarding a top quality job at the right price. packages and also building truck decks, chassis “That’s what you do to set yourself apart from work, and ring feeder carriers. We are able to anyone else. It’s all about giving the customer supply a complete package for all of these.” satisfaction at the end of the day.” The engineers who make up the team at Joe Oliver says his future goal for Steelworks is Steelworks are now concentrating seriously to develop the business, to create growth and on this. Joe Oliver says he is particularly proud of the Mechanical Slack Pulling Carriage (MSP) employment in Hawke’s Bay.

Hawkes Bay forestry sector in good stead Steelworks Limited PO Box 4205 Marewa Napier 4143 T (06) 842 0086 F (06) 842 0016 E jao@xtra.co.nz Advertising Feature

Steelworks’ alignment with the local forestry industry may well prove a profitable one, as the sector appears to be in rude health. The forest growing industry is well established with more than 130,000 hectares of forest plantations now in the Hawkes Bay region. Wood product exports are now one of the region’s largest exports totalling in excess of $270 million with radiata pine constituting around 98 percent of the region’s wood resources. Longer term forecasts also predict increased opportunities for the sector. A 2008 Ministry of Agriculture and Forestry (MAF) report entitled “Hawkes Bay Forest Industry and Wood Availability Forecasts Report” indicated an increase in wood availability in the region after 2016.

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The forecast showed that an increase in wood availability is possible after 2016, with the potential for regional harvest to increase to about 3 million cubic metres after 2021. This potential increase after 2016 will present new opportunities for investment in primary and secondary wood processing industries. Although the report identified that the supply curve looks to remain flat up until around 2016, there are opportunities to improve utilisation of existing resources through identifying efficiencies and developing new product lines.

Are you looking for that perfect gift for staff or clients? We’ve all had those gifts like wine cooler bags, picnic bags, and even fold out chairs. And yes they’re great, for the 11 days we call summer, and then they’re put away until next summer. However imagine a gift that is used everyday, a gift that people want to use many times a day, a gift that is fantastic for the environment, a gift that can help prevent health problems, and showcases your company’s branding...

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• Sport lid for when you’re on the move. • Fit most cup and bike holders. • Comes in 3 sizes — 500ml, 750ml and 1litre. • Call for a free sample and no obligation quote. • FROM $11.95+gst per bottle customised with your logo, tag line and corporate colour bottle. • Be amongst the first to use these as great Christmas / corporate gifts. In a few years everyone will be doing it. • Show that you care about your staff, clients and the environment.

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www.centraltoday.co.nz June/July 2011 | 43

Solutions | CTC Aviation

A company on the rise

CTC Aviation Training (NZ) Limited in Hamilton is expanding further internationally and will soon train cadets from Singapore and Brunei in an effort to cater for the increased demand for pilots worldwide. Growth in aviation industry CTC chief executive Ian Calvert says now is also a great time for young New Zealanders to apply for a pilot cadetship, as the next five to seven years are looking very positive for the international aviation industry. CTC Aviation Training chief executive Ian Calvert (above). CTC trains pilot cadets from throughout the world.

“Flying is a career that’s been overlooked during the last few years because of the economic downturn,” he says. “Now, for a young person who is keen on flying and is looking for a career that’s exciting, the possibility of training and going directly into an airline is high.” CTC has recently confirmed its contract to provide Jetstar with cadets and advanced cadets during the coming year for Jetstar’s operations in Australasia. The Jetstar-Asia contract is based in Singapore. CTC is currently working through the process of gaining Civil Aviation approval to train

Singaporean students. “We’re having a roadshow in Singapore later in June. We’ll be presenting there and we’ll make cadet selections from that point,” Calvert says.

worldwide and specialises in the training of new or less experienced pilots in preparation for entry into the rewarding and exciting career as an airline pilot.

“We’ll be looking to start the first students towards the end of the year and it will involve about 30 students a year. They will do some training in the United Kingdom and some here. All flying will be done in New Zealand.”

Each year CTC trains between 1200 and 1900 pilots for about 50 airlines worldwide through its airline training division at CTC’s training centres in New Zealand and the United Kingdom. These centres contain state-ofthe-art Airbus and Boeing simulators, hi-tech computer and web-based training facilities and some of the most experienced training captains in the industry.

CTC staff are also travelling to Brunei at the end of June to begin selecting the first group of cadets for training. “Brunei pilots follow the European training programme and because we have that experience, we’re ideally placed to deliver it,” says Calvert. CTC trains pilot cadets from throughout the world. Students from JF Oberlin University in Japan complete the practical elements of their aviation degree through CTC in Hamilton.

Global leaders CTC is one of the world’s leading flight training organisations with training centres across the globe. The company’s New Zealand base is situated near the Hamilton Airport.

CTC is a unique organisation maintaining the high standards normally only achievable in smaller companies. With a team of some of the most highly experienced personnel in the aviation world, operational centres strategically positioned globally and an investment in stateof-the art technology; CTC’s service delivery standards are the envy of many other aviation support providers the world over. Within the CTC Aviation Group, there are five key companies delivering various aspects of support. These include:

■ CTC Aviation Services Limited, which is a JAA/EASA-approved type rating training As a group, the company provides an extensive organisation delivering training to more range of flight crew training services to airlines than 50 airlines each year

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44 | June/July 2011 www.centraltoday.co.nz

Solutions | CTC Aviation

■ CTC Aviation Training (UK) and (NZ) Limited is a JAA/EASA-approved flight training organisation training more than 200 new pilots annually

are picking up again after an international slump,” he says.

CTC is staffed by experienced aviation professionals. The company prides itself on the depth and breadth of its management and training experience and employs some of the most experienced training captains in commercial aviation.

“The motivation and dedication of those students is huge. Their potential success rate in moving into airlines, from a flight training perspective, is looking very good.”

Growth in the industry

CTC Aviation Group Limited 131 Boyd Road RD2 Hamilton 3282 T (07) 843 3304 F (07) 843 3776 E hamilton@ctcaviation.com www.ctcaviation.com — Advertising Feature

“There’s a big need for pilots, with many airlines ordering new aircraft. The demand ■ CTC Aviation Jet Services Limited manages and for pilots is now extremely high. There is an airline in India that is buying a new aircraft operates executive jets on behalf of clients every month. They’re expanding rapidly and ■ Airline Recruitment Limited conducts don’t have the ability to train and provide industry leading selection and recruitment those pilots.” processes and provides both new hire and Within New Zealand, the Government’s change contract pilots to airlines worldwide. in aviation funding means there are now more CTC is one of the world’s leading full-service places for local students. training organisations, providing a range of “Those students coming in to train will be aircrew training, selection and resourcing looking for a job at the end of it,” Calvert says. support for airlines around the globe.

Calvert says while CTC Aviation Training (NZ) Limited currently employs almost 70 staff, he expects that number to rise to 80 by the end of the year, due to a growth in student numbers and the required new tutors. “Our numbers from the United Kingdom and Europe

Now is a great time for young New Zealanders to train as pilots. As well CTC trains pilot cadets from throughout the world.

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Solutions | Fieldair Engineering

The aviation engineers Fieldair Engineering in Palmerston North is more than just a specialist aircraft maintenance company — it also has a general engineering department capable of designing and manufacturing freight-handling or specialist general equipment. The key for Fieldair Engineering is understanding the freight industry and working with the customer to produce exactly the product they require.

History in aviation Celebrating 60 years in business, Fieldair was established in 1951 to maintain and overhaul the company’s agricultural fleet, which eventually grew to 45 aircraft and helicopters. When the market for agricultural topdressing began to die off, the company reinvented itself as a specialist aviation engineering business and freight transporter. Fieldair Holdings is the holding company for Fieldair Engineering. The group currently employs about 70 staff, primarily based at the company’s headquarters on Airport Drive at Palmerston North International Airport, as well as 17 contracted pilots.

Fieldair Engineering maintains a strong focus on its aviation engineering and freight work.

It is part of the Freightways group of companies and plays a vital role delivering freight throughout New Zealand with its fleet of CV580s and CV5800 aircraft.

maintenance companies, providing air transport and general aviation operators with access to a wide range of airframe, engine, instrumentation, electrical and manufacturing services.

Fieldair Engineering has continued to upgrade facilities and today ranks among New Zealand’s most capable aircraft

With a stable and experienced workforce and excellent facilities, Fieldair is proud of its reputation for safety and service.

Strong engineering abilities

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Fieldair Engineering general manager Charles Giliam says the company undertakes a wide range of general engineering projects, but has extensive experience at making freight handling and containment systems for aviation and road transport. It specialises in shortrun manufacturing contracts in steel and aluminium alloys. Fieldair’s range of work includes manufacturing courier industry equipment, logistics handling, road transport pallets and aircraft freight containers, as well as undertaking equipment repairs, aircraft freight modifications, the design and manufacture of short-run production, and future product development. “Our engineering shop has recently completed a substantial order for freight containers for one of our sister companies, and we’ve picked up some external independent orders. We’re in the process of tendering for major contracts and would like to grow this type of work.” Fieldair Engineering operates an instrument services division, which has established itself as a dependable NZCAA Part 145-approved instrument repair facility.

“Our instrumentation shop not only does aircraft equipment, but also repairs a lot of equipment outside of aviation — basically any precision equipment and instrumentation,” Giliam says. These services include complete aircraft instrumentation repair and overhaul, compass and gyro instruments, annual avionics checks, full equipment calibration services and all electrical repairs. “We have the ability to do full calibration. We’re ISO 9001 accredited and a lot of our equipment has to be calibrated,” says Giliam. “We can calibrate pressure equipment and gauges and we’re finding a lot of interest in that service from customers outside the aviation industry. Calibration is an area we’ve always been able to do but we’re currently working hard to grow that service.” Fieldair is an approved service centre of excellence for Garmin GPS products and offers full system upgrades or quick installations.

Core aviation work In spite of its efforts to grow its general engineering and instrument work, Fieldair Engineering maintains a strong focus on its main aviation engineering and freight work. “The core of the airfreight business is moving courier freight and being a subsidiary of Freightways,” Giliam says. “We form an air bridge between the North and South Islands every night. The engineering company looks after the freighters, as well as servicing both large and small aircraft from external customers.”

Fieldair’s skilled and experienced maintenance engineers are proud of their reputation for versatility and high-quality workmanship. They specialise in a range of maintenance work, including scheduled maintenance, annual inspections, modifications, overhauls, repainting, major structural repairs, role conversions and aircraft restoration. Fieldair is proud its association with the Massey University School of Aviation and has been maintaining its fleet for years. Massey has recently been selected as a training partner to the newly formed Air New Zealand Institute. Fieldair’s electrical workshop provides quality repair and overhaul services for an extensive range of fixed-wing and helicopter components, including generator control units, starter generators, alternators, actuators, switches, motors, starters, fuel pumps and voltage regulators. In addition, the company operates an engine shop, which services and maintains piston engines. Fieldair has been overhauling aircraft engines since 1969 and has a reputation for reliability and high standards. It is a certified Lycoming service centre and can offer customers a turn-key solution. “We have the largest avionics shop, outside of Air New Zealand,” says Giliam. “We do a lot of avionic repairs and overhauls for ourselves, as well as customers from Australia, Asia, the Pacific and the United Arab Emirates, with a maintenance hangar in Auckland and a line maintenance station in Christchurch.”

Solutions | Fieldair Engineering

Fieldair Engineering has extensive experience at making freight handling and containment systems for aviation and road transport. Below: Fieldair Engineering’s instrument division can carry out pressure gauge calibration.

Fieldair Engineering also operates a fully stocked supply department, which is responsible for providing aircraft inventory, break-down spares, consumables and logistics management solutions in direct support of the maintenance activities performed by its engineering departments.

Success and growth

It has the ability to move staff within its various departments to make full use of their skills and experience when required. “We have a very long-standing relationship in Palmerston North with many other great local companies. We try to share work around and we bring in contractors when needed,” says Giliam.

Giliam says New Zealand’s aviation industry “Another thing we have started creating is has definitely felt the effects of the recession in a labour pool for members of the aviation recent years. industry. In aviation you often require ‘surge’ labour for a particular large or urgent job. There “The growth hasn’t been as good as we would’ve liked but we’ve managed to hold our are often a lot of independent contractors and own. We’re seeing signs of it picking up at the it can take a lot of time to track them down. moment, especially in the avionics shop and engine repairs.”

“We’re trying to maintain a database of those contractors, as well as our own employees. It means we can control that pool of labour to a degree and it’s starting to gain traction.

Fieldair Engineering is currently being courted by aviation-related businesses with a view to adding capability and accreditation to “We administer the contractors for other its projects. members of the aviation industry. It works for the contractor, it works for us and it works for “They’re looking at various opportunities and the organisations and companies that have have approached us because of our longthat critical requirement.” standing industry reputation and our aviation capability,” Giliam says. “We are well placed to add value by utilising our existing quality assurance structure. Having an existing accreditation infrastructure also means there need be no duplication of efforts in this area.” Fieldair Engineering is a large organisation with a wide range of skills and expertise.

Fieldair Engineering Limited Airport Drive Palmerston North International Airport Palmerston North T (06) 357 1149 F (06) 357 0886 www.fieldair.co.nz — Advertising Feature

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lawyers@fitzrowe.co.nz www.fitzrowe.co.nz www.centraltoday.co.nz June/July 2011 | 47

Solutions | Ashhurst Engineering

Tackling any challenge… There aren’t many businesses in New Zealand that can say they’ve been offering quality services and products for 125 years. But Ashhurst Engineering, founded in 1875, is one of them. Originally it was a blacksmith shop doing engineering work for the local agricultural sector, but today it’s a successful engineering business which manufacturers and delivers nationwide, as well as exporting to more than six countries. Its recent projects portfolio reads like a list of large scale infrastructure projects around New Zealand. For example, Ashhurst Engineering has just completed work on upgrading the Wellington tunnels, to ensure an horrific fire would not take place here, as it has so disastrously in some tunnels overseas. This challenging project involved creating a purpose built movable platform (roughly 10m square) that would enable the Wellington Tunnels Alliance to safely remove the ceiling sections at night but leave two lanes of the motorway open during the day. The platform, as well as the drive units and jacks, were transported to Wellington in three main sections. It was specially designed so it could be manoeuvred down the tunnel and raised and lowed as required; and then with the handrails, collapsed and stored against the ceiling during the day to allow traffic to pass. “This project was on a very tight time frame,” Ashhurst Engineering managing director Dave Hoskin says. “For the install we worked from seven at night right through to six the following morning. During this time State Highway One was closed to all traffic. Failure was not an option as the road had to be reopened the following morning.” Another recent project was manufacturing an entire new recycling plant for the Palmerston North City Council and integrating it into the

Ashhurst Engineering working on the refurbishment at Whakamaru Power Station. current building. The Awapuni Recycling Centre opened successfully at the end of last year and has been managing the region’s waste sustainably ever since.

what goes in and how much we throw out or recycle. There is no question we live in a world with limited resources and we need to make the best use of what we have,” Hoskin says.

“The council lost just three hours from one single shift as we removed old pieces of plant and installed the new system,” Hoskin says.

Manufacturing & exporting

Yet another key infrastructure project Ashhusrt Engineering has worked on is the refurbishment at Whakamaru Power Station on the Western access of Lake Taupo. This involved the temporary closing of SH32 while the gate was removed. “Ashhurst Engineering was one of many contractors carrying out various different types of work on the site we had to work closely with the client to ensure the jobs all ran smoothly,” Hoskin says.

Sustainability Ashhurst Engineering is also enrolled and undertaking a certificate in Business Sustainability with the Otago Polytechnic. The company believes that sustainable business practice is very important.

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“One of our key aims in the next 12 months is to look hard at the way we do business,

With a total in-house manufacturing facility Ashhurst Engineering is a one-stop-shop for quality fabrication services. Some clients have exact specifications. Others need guidance from the expert team to identify potential issues and provide innovative, effective solutions. Both are equally welcomed by the team at Ashhurst.

Investment and growth The company has experienced large and steady growth in the last five years and investment in new equipment is continuing. During the last year, Ashhurst Engineering has installed two new large gantries into a new 850m2 building.

Life’s about challenges and Ashhurst Engineering likes to meet them. That’s why it’s often asked to build unique items that have never been developed before.

The larger of the two can lift 50 tonne and has nine metres under the hook. Also this year, a CNC machining centre was purchased and commissioned that will be able to process 150x150x16mm thick angle up to Ashhurst Engineering offers an in-house cutting 12m in length. and folding service for steel, stainless steel, aluminium, copper and bronze. To do the best Wind farms possible job you need the best possible tools, Supplying power to thousands of people and among machinery is a guillotine is capable across the Central North Island region in an of cutting a 12mm plate up to 4-metres long environmentally friendly way are the Tararua, and a 250 tonne Press Brake, capable of Te Apiti and Makara Wind Farms. Currently, six folding a 12mm plate up to 4-metres long Ashhurst staff members are working on three to 90° and various other tasks. For in-house different types of wind turbines, with six more CNC profile cutting, it has a 9m x 2.6m bed staff qualified and able to take short term or urgent work.

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Committed to providing excellence and success for our clients. 48 | June/July 2011 www.centraltoday.co.nz

with one HyDefinition plasma cutter plus twin gas heads capable of cutting up to 300mm thick plates to the exact specifications of its customers’ requirements. Its band saw offers high speed cutting with incredible accuracy including mitre cuts up to 60 degrees.

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With 125 years experience behind them, a total in-house manufacturing facility and most importantly, a can-do attitude, Ashhurst Engineering should be the first point of call for a variety of engineering needs. Ashhurst Engineering & Construction Co (1989) Ltd 83-87 York St Ashhurst T (06) 326 8040 F (06) 326 9383 E info@aec1989.co.nz www.aec1989.co.nz — Advertising Feature

Solutions | Weldwell

Weldwell’s industry bonds Wilf Nutall was a man with a vision. Back in 1947, after serving in the RNZAF as a sheet metal worker and welder, he began importing welding electrodes, then a revolutionary technology which enabled lowtemperature welding repairs to be undertaken for the first time in New Zealand. He knew it was a maintenance tool that would make fixing worn machines and plant simpler and easier. The new technology caught on; and that is how Weldwell New Zealand began. Twenty years later Weldwell built and opened an electrode factory in Napier. Since then, this manufacturing facility has been producing arc welding electrodes for the domestic and international market and is, today, the only factory of its type in Australasia.

People Current general manager of Weldwell New Zealand, Bernard Walsh says the company’s point of difference is stated most simply in its mantra — ‘Quality Welding Products supported by Quality Welding People’.

to be part of their team. The Weldwell team is trusted and relied upon by the industry at large. This feeds into our primary objective, which is to be solution providers for our customers. We aim to enhance the value of our customers’ operations by providing them with solutions.” Weldwell New Zealand has a team in excess of 70 located throughout New Zealand from its national support centre in Napier, its distribution centre, manufacturing facility and network of trade centres throughout New Zealand. Supporting this team, Weldwell also has a vibrant and strong network of authorised distribution partners placed across the country. Weldwell New Zealand has a technical training facility attached to its electrode factory and provides full technical training to customers, distributors and team members. Training can be tailored to suit both the requirements of the individual or company and the skill level required.

Products

It seems Weldwell New Zealand products are — almost literally — the glue that holds together some of New Zealand’s key infrastructure. “Weldwell New Zealand has been part of the industry landscape for 64 years,” Bernard Walsh says. “We value our relationships with customers and we strive to strengthen these valuable customer relationships by continuing to promote our ‘Quality Welding Products supported by Quality Welding People’.” Weldwell’s future will continue with the innovation and diligence of its founder, Wilf Nuttall in mind. Weldwell National Distribution Centre/Napier branch 62 Thames Street Napier T (06) 8341600 F (06) 8341604 E info@weldwell.co.nz www.weldwell.co.nz — Advertising Feature

Weldwell New Zealand is recognised: ■ For the quality range of the arc welding electrodes manufactured at its Napier factory ■ As the primary supplier of electrodes and welding products within New Zealand ■ As the sole Australasian manufacturer of arc welding electrodes exporting to markets throughout Australia and the Pacific.

Not only is Weldwell New Zealand a manufacturer of arc welding electrodes, but also a supplier for some of the world’s leading manufacturers of welding equipment and consumables. Weldwell is the longest serving Miller distributor outside North America and has exclusive supply arrangements with sister companies such as Miller, Hobart, WIA, Bernard and Tregaskiss.

“Our sales team are trade-based,” he explains. “Our differentiator is the fact that our people have industry experience, so are extremely knowledgeable. That’s shown by our long term relationships with our customers — we’ve been Places doing business with some companies for more Weldwell’s electrodes are second to none and widely used across various industry than 50 years. sectors, such as manufacturing, forestry, “Often, our customers, when they have a geothermal, oil and gas, mining, agriculture, marine and transport. welding need, consider our sales professional

www.centraltoday.co.nz June/July 2011 | 49

Attention pet lovers did you know?

What you feed your cat or dog directly affects how long they live and the quality of their life. Not all foods are created equal. There is only one way to establish what you’re really feeding your pet...read the ingredients! If you would like to discuss anything we’ve mentioned or would like to get sent some info and testimonials please give us a call, or go to our website to see the dozens of raving testimonials available. In fact a large number of clients are breeders, which is testament in itself, as these people take feeding their pets (their business), very seriously. These people normally spend a lot of time researching all options available and we’re pleased to say, they’re massive fans of our product.

In today’s competitive pet food industry, it’s hard to believe what may go into your pet food. Many companies (owned by multi-national corporations) have extensive marketing budgets, that portray a healthy pet jumping around, all thanks to their fantastic pet food. However, they seldom talk about ingredients. And to be frank, that is the most important element, followed closely by taste. Because let’s face it, if your pet doesn’t like the taste, they simply won’t eat it. (Unless it’s a Labrador....) Here’s the most important bit. The ingredients I’m not going to tell you how happy your pet will be or how high they will jump by using our pet food. I’m simply going to give you a quick lesson about ingredients and what to look for and what to avoid. The way ingredients are listed on packaging is the order that they are according to the percentage of food, so the first ingredient listed is the primary ingredient and so on down the list. Some list “by-products” as the first ingredient, usually chicken or beef. Now this doesn’t have to be a bad thing. One of the many problems with byproducts is what can go into the mix. So for cows this can mean bones, hooves, hides, hair, intestines, or with poultry by-products it can mean feet, beaks, feathers, bones, intestines, as well as the small trimmings that are left behind after they have been boned out for human consumption.

interesting fact!

By law, by-products don’t have to include any meat at all in order to be called chicken or beef by-products.

Products with by-products will of course look like any other pet food biscuit. The organic chemicals that make up the mush that remains will still register as amino acids and proteins etc, yet the fact is that a large percentage of it will be completely indigestible to your pet’s digestive system. This means your pet will be unable to harvest goodness for its body out of much of its food. This results in two things. First, you will have to feed more of the product to your pet to satisfy its nutritional requirements. Second, there will be more “unharvested remains” left to be picked up off your lawns. One of the huge benefits of feeding your pet a food that uses high quality ingredients is that there is less stool volume, because the animal is able to digest more of it. Another notable benefit

Here are results from three independent studies: 1) The Confidential Dog Food Report analysed over 2,000 pet foods and came up with the best nine. Canidae was one of them. The following dog foods available in New Zealand weren’t on the list; Beneful, Eukanuba, Iams, Pedigree, Purina One, Purina Pro Plan, Purina Dog Chow and Science Diet. 2) Each year The Whole Dog Journal (arguably the best dog journal in the world), rates dog foods from around the world and creates an “approved list” which includes approximately 25 foods. For more than 5 years Canidae has featured. The following

50 | June/July 2011 www.centraltoday.co.nz

is that your animal’s stools will smell a lot better when they are fed a high quality, natural, highly digestible food that doesn’t have rancid meats and fats in it. Canidae lists chicken and turkey meal as their first ingredients. Chicken, turkey and lamb meals are dry and are less than 10% moisture and contain 50-65% meat proteins. Canidae and Felidae contain 10 skin and coat conditioners with balanced Omega 6 and Omega 3 fatty Acids: chicken fat, fish meal, flax seed, sunflower oil, lecithin, linoleic acid, rosemary, sage, vitamin E and biotin. Please go to our website or give us a call for the full Declaration of Ingredients. Without a declaration of ingredients, how do you really know what’s going into your pet’s food? Why haven’t you heard of us? Simply because we’re relatively new into New Zealand. We have hundreds of satisfied clients and this year we’ve doubled the number of clients from last year and this is literally growing daily. However, Canidae for dogs and Felidae for cats have been selling in America for many years and are consistently ranked in the top few by leading pet journals and publications including The Whole Dog Journal. We also don’t have the marketing budget of the huge corporations. In fact we have relied heavily on word of mouth, which works well, but we are now starting to do print and radio.

dog foods available in New Zealand aren’t on the list; Beneful, Eukanuba, Iams, Pedigree, Purina One, Purina Pro Plan, Purina Dog Chow and Science Diet. 3) Petsumer Report also does an independent study and ranks pet food out of five, with five being the absolute best. Here’s some of the results: Beneful 0 CANIDAE 4.2 Eukanuba 2.7 Iams 2.7 Pedigree 1 Purina One 1.9 Purina Pro Plan 2.1 Purina Dog Chow 1 Science Diet 1.5

Here is a quote that I recently read in The Whole Dog Journal, arguably the best independent dog journal in the world. “I’d like to quickly dismiss the idea that any of the giants – Iams and Eukanuba, Purina, Science Diet - could possibly make dry dog foods that are as good as the foods that have a regular presence on WDJ’s “approved foods” list, (such as Canidae). The fact is, though, of course they could; they have all the resources needed to do so. They could bury most of the competition in the “natural and holistic” niche...if they followed through and used only the same high-quality ingredients typically used by the smaller, boutique brands. But they generally stop short – perhaps because they are unaccustomed to paying a lot for their raw materials, or marketing the products at a correspondingly high sales price.” - Nancy Kerns Save you time and money As mentioned this is a premium product, and if we sold in pet stores or vets, it would command a huge price tag. However, as we don’t have a “middle man” we can sell it at a price comparable to other “premium” products. In addition to this, your pet will actually require less, as he/she will actually be able to digest and utilise more of the food, which also creates less stools. In addition to this we will take the hassle out of driving to your pet store, lugging the food into and out of your boot, as we will deliver to your door free of charge. Your satisfaction is assured every time you deal with us through our Make You Happy Guarantee If we ever let you down, we’ll ask “what can we do to make you happy?” So far we’ve never refused a customer’s request. And of course there’s a full money back guarantee on the product if your pet doesn’t like it.

r anywhere P.s We delive in NZ free Gary Collins, Owner

Call for a FREE sample and more information or call now to place an order. If you place an order this month WE’LL TAKE 33% OFF YOUR FIRST ORDER when you mention this advert. You’re probably wondering what’s the catch? Well we know that almost everyone who buys from us once, buys again, and again, and again!

Ph: 0800 101 729 www.canidae.co.nz

What you put in your pet’s bowl can affect their life now – and in the future

Mention t advert this his & receive 3 month 0% of first purch f your ase

PLU

S Call us for a free samp le and inform ation on Canidae & Felidae

Once again voted one of the best pet foods in the world – The Whole Dogfood Journal.

What you feed your pet directly affects how long they live and the quality of their life 11 Reasons why you should feed your pet Canidae all natural pet food 1.

Excellent palatability – “cats and dogs love it”.

Excellent for dogs with allergies or problem skin.

All natural ingredients (chicken, rice, lamb).

Low stool volume (low odour too).

All naturally preserved (Vitamins E & C).

Superior digestibility (natural digestive enzymes).

Premium quality proteins for increased energy.

Natural herbs for savoury & medicinal purposes.

Premium oils & fat for a healthy, shiny skin & coat (with balanced Omega-3 & Omega-6 fatty acids).

Testimonials

CANIDAE All Life Stages

CANIDAE Chicken & Rice

CANIDAE Lamb & Rice

CANIDAE Platinum

CANIDAE Grain Free All Life Stages

CANIDAE Grain Free Salmon

10. CANIDAE is cost-effective (feed 1 cup for 11 kg of body weight). 11. 100% money back guaranteed.

To see hundreds of testimonials in full go to our website

“It has been almost a year since I switched and Chynna is doing great” After the recall scare, I decided to switch dog food for then 11 year old terrier mix dog, Chynna. The food she was on was not one of the recall but she has been having bladder infections her entire life, and was overweight despite giving her a food for overweight dogs. After reading about all the stuff that was in other dog foods and all the great reviews for Canidae, I decided to let her try it. It has been almost a year since I switched and Chynna is doing great. She has lost close to five pounds, has a lot of

energy and no bladder infections. I adopted another dog six months ago and immediately threw away the food the pound gave and started her on the Canidae All Life Stages dry food formula. Canidae is more expensive than other food, but the money that I saved in medicine for bladder infections and vet visits more than make up for it. One thing to be thankful for with the food recall, it made me more aware about the nutrition of my dogs. Linda, Houston

“Thank you for making a great pet food” I just wanted to say that I recently switched my two dogs to Canidae All Life Stages and it is wonderful. They are both doing great on it and their coats have never looked better. If I can budget it in I plan to switch our two cats to Felidae

when the bag of food we currently have runs out. I’m sure they will do equally as well on it. Thank you for making a great pet food and saving me, I’m sure, hundreds in future vet bills.

How to order All orders are couriered to your door FREE. If you place your order by 2.00pm most orders are received within 48 hours, unless it’s a rural delivery.

Simply go to our website www.canidae.co.nz or call us toll free on 0800 101 729 and ask for a FREE sample and information pack, or place your order today.

CANIDAE Snap Biscuits CANIDAE Snap Biscuits FELIDAE Original Lamb & Rice Cat & Kitten

Mention this advert this month & receive 30% off your first purchase. PLUS Call us for a free sample and information on Canidae & Felidae

We Offer A No Questions Asked Money Back Guarantee

For more detailed information call on 0800 101 729 Level 3, 818 Colombo St, PO Box 1879, Christchurch. Fax: 03 961 5112 - Email: info@canidae.co.nz - Web: www.canidae.co.nz