Canterbury Today 118 by Academy Group

Issue 118 | April/May 2013

Richie McCaw's

stellar opportunity

RR Tho of dol usands of Rea lars worth der in this Rewards issue! See page

Issue 118 April/May

In this issue...

Canterbury Today

Issue 118

14,343 ABC circulation as at 31/12/12

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Viewpoints

Features

In Business

6 | Governance

12 | Property

38 | Rebuilding Christchurch

PwC partner Wayne Munn on adopting a suitable business model for collaboration during the rebuild

Olly Newland says a capital gains tax simply isn’t the magic bullet some people hope for

6 | Politics

14 | Business tips

Labour Party leader David Shearer on keeping home ownership a reality

Can virtual teams outperform traditional teams?

Bayleys Property Management, Calder Stewart Industries, Fortis Construction, CANZAC, PBI Height Safety plus a range of health, safety and traffic management advice, and the benefit of engineered wood products

7 | Human resources

16 | Cover story

Colin Clapp from Accountable Business Progress discusses how organisations grow when people grow

Richie McCaw has turned his attention to a commercial opportunity playing its part in the rebuild

7 | Legal

18 | Inside innovation

Malley & Co partner John Shingleton on how to manage a poor performing employee

8 | Strategies

We run a couple of questions past Ian Taylor - the New Zealand entrepreneur who revolutionised the way the world watches sport

Project Plus CEO Iain Fraser discusses the upside of organisational agility

20 | Why sales training woks

8 | Management

Why the value of up-skilling salespeople can’t be overestimated

Business consultant Kevin Vincent on the merits of running better meetings

22 | Talking the talk

9 | Sales

The latest online trend that might be a keeper

Author, speaker and sales specialist Richard Gee talks about measuring success

Di Barclay

9 | Tactics

ADMINISTRATION

Richard O’Brien from NZ Biz Buy Sell advises about getting your business attractive for buyers

Kylie Moore ADMIN MANAGER Kelly Allen Jade Haylett Rhondda Brisbane Cindy Breward Penny Duns

10 | Working life Karen Degan discusses how involved employers should get in the lives of staff

SALES & ADVERTISING Miranda Telfer SALES EXECUTIVES Melissa Sinclair Kent Caddick Melissa Kala Anthony Patrickson Mogens Petersen Peter Black George Ziegler Clive Greenwood Evaon Watkins Jane Watson Steve Dando Grant Williams

NEWSROOM Jonathon Taylor EDITOR Melinda Collins CHIEF REPORTER Davina Richards JOURNALISTS Marie Sherry Phone: Fax: Email:

03 961 5050 0800 555 054 editor@academy.net.nz

PRODUCTION Caroline Duke PRODUCTION MANAGER Carolynne Brown PRODUCTION CO-ORDINATOR Sarah Betman DESIGNERS Janelle Pike Jarred Shakespeare Andrea Frame Jenna Day Vanessa Karabassis Ian Knott ONLINE Phone:

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KNOWLEDGE FOR GROWING BUSINESS SINCE 1985

Disclaimer: This publication is provided on the basis that A-Mark Publishing is not responsible for the results of any actions taken on the basis of information in these articles, nor for any error or omission from these articles and that the firm is not hereby engaged in rendering advice or services. A-Mark Publishing expressly disclaim all and any liability and responsibility to any person in respect of anything and of the consequences of anything done, or omitted to be done, by any such a person in reliance, whether wholly or partially upon the whole or any part of the contents of this publication. Advertising feature articles are classified as advertising content and as such, information contained in them is subject to the Advertising Standards Authority Codes of Practice. Contents Copyright 2012 by A-Mark Publishing (NZ) Ltd. All rights reserved. No article or advertisement may be reproduced without written permission.

ISSN 0113-8340 (Print) | ISSN 2230-6331 (Online)

www.magazinestoday.co.nz 4 | April/May 2013 www.canterburytoday.co.nz

Cover photo by Kelly Shakespeare Photography - www.kellyshakespeare.co.nz

Reader rewards in this issue…

• Book an event at the Air Force Museum with Vbase and get a gift on page 5 • Get every third plant you hire for free with Florax on page 13 • Take a free case of wine from myjobspace.co.nz on page 25 • Grab a free consultation with Martz Group on page 21 • Book a free consultation with Zeald on page 33 • Take home a free office chair and/or single seat sofa from Smooch on page 37 • Get a free extra filter with your new Filtered SafeBottle on page 68 • Buy two SafeBottles and get a third free on page page 75 • Grab a sample pack of Canidae all natural dog food on page 82 • Be in to win one of three prizes, including a $500 travel voucher with the Lifetime Group on page 101 • Win yourself a $5,000 business grant with MYOB on page 105

24 | Get smart in an employee’s market One of the biggest challenges right now is finding staff – so what does a smart company do?

26 | Lifestyles The perfect pinot, something scoopy, a little illumination, superb sounds, the coolest camera around and one completely excessive indulgence

28 | Hot spots Three destinations – one close to home, another not too far away and the third well worth the trip

61 | Agribusiness Proarb Canterbury, Irrigation NZ, Bosch Irrigation and Rainer Irrigation

66 | Property and Construction How Graeme Savage Architectural Design puts plans into action

69 | Goods and Services Three Little Birds, Waxglo House, fashion house The Carpenter’s Daughter and Macrocraft Furniture’s authentic designs

74 | Hospitality The Roost café in Oamaru , The Cup Café, The Playhouse Café and Theatre Restaurant, The Coffee House, Papa's Pizza and Ataahua Wines

80 | Focus Living Springs retreat and recreation centre, Pillars child support group and the royally endorsed Campaign for Wool

29 | Asked and answered Business consultant Kevin Vincent answers a couple of questions about workplace issues and how to deal with them

30 | Creating a bit of a hoopla The company that turned a hobby into a national business bonanza

35 | Digital networking As the spotlight on social media starts to set, it’s time to take a tactical approach to online networking

36 | Cool advice Icehouse start-up director Ken Erskine talks about the organisation’s motivation and the SME success stories

90 | Initiatives The joint venture resulting in SaecoWilson and Action Electric

96 | Finances The Lifetime Group’s Christchurch moves and all you need to know about getting to grips with your business’ accounting

108 | Been seen Check out the faces in all the right places

Scan this QR code to check us out at: www.canterburytoday.co.nz

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Viewpoint | Governance/Politics

Rebuild with collaboration

Keeping the home ownership dream a reality

Wayne Munn is a partner in PwC’s South Island practice and has a particular focus on the Christchurch rebuild. For more information visit www.pwc.co.nz

The Christchurch rebuild will likely become bigger than current capacity can manage. Collaborate Canterbury is an initiative that recognises this and promotes the teaming up of businesses in and supporting the construction sector in Christchurch. So, what do businesses need to know before getting involved? Collaborative business structures are one way to allow businesses to develop the necessary scale to capitalise fully on the Canterbury rebuild. There are various collaborative business models to follow, some of them involve the establishment of new legal entities, others more easily established arrangements such as subcontract agreements. In all cases, it is essential the key risks of those structures are addressed before a contract is signed. We consider some of these key risks below. Internal systems Your internal systems may need to be developed for a collaborative arrangement. For example, to make the most of subcontracting as a form of collaboration, internal processes and systems should be strengthened to allow accurate reporting to scope and recording of variations. You should consider whether you have got systems in place to ensure your invoicing is carried out efficiently. Are you able to prepare invoices in your customer’s required format, so that you can get paid on time? Do you have processes in place to manage your increased debtor book? Another example where you have to move beyond your ‘business as usual’ processes is with a supply agreement. This may involve strict ordering, invoicing and delivery timeframes that must be adhered to. If your internal systems are not able to handle these additional demands, the supply agreement will not work. Financial viability As with any key decision in business, it is important to ‘look before you leap’.

If you are considering a supply or outsourcing agreement it is vital that the costing is accurately calculated for the agreement. Financial modelling of scenarios to test the viability and impact on the business will assist in understanding any shortfalls that may arise if the agreement is incorrectly priced.

Most Kiwis dream of owning their own home.

Will there be any additional capital expenditure required to fulfil a supply agreement? Will you need a new machine to meet the terms of the agreement? What will happen to that machine when the supply agreement finishes?

It was a first home - not a dream home. It had sinking piles and a sloping floor, but I was happy to do the work to bring it up to scratch so that I had a warm, dry home to call my own.

Limitation of liability When considering a collaborative arrangement, it is important to consider limiting your liability. If you are considering setting up a new construction company in Christchurch, with the shareholding to be split between you and a business from outside the region, your liability will be limited to the investment made in the new company. If it later becomes apparent that there was an issue with a project (for example the well publicised ‘leaky building’ situation), the liability would be limited to that company’s assets. It would not affect your original business other than by the amount invested. If that construction business has been set up as a partnership (between companies or individuals) any potential liability would have to be satisfied by the assets of the partners – potentially having a significant effect on your core business. Effects on existing business When considering a new collaborative venture, you should also consider the effect the agreement will have on your existing customers or suppliers. It is important your key stakeholders are not disadvantaged by the new agreement. Consider whether any preferential pricing terms will be lost. The negative effects on your existing business could be worse than the benefits from the new business. There are clearly massive opportunities to be had during the rebuild however, it is essential you plan your strategy carefully.

Can you sell? If so, we want you ! 6 | April/May 2013 www.canterburytoday.co.nz

David Shearer is the MP for Mt Albert and leader of the Labour Party

It’s something I was certainly keen to do when I was young. As soon as I’d saved enough for a deposit, I bought an old villa.

I want the same opportunity for all New Zealanders - for our children and grandchildren. But the dream of home ownership is drifting out of reach. One of the biggest barriers for people starting out is the lack of affordable houses. In the 1960s and 1970s, about 30-35 percent of new houses being built were entry-level homes. Today, that’s fallen to just five percent. Between 2011 and 2012 there was a 36 percent increase in the number of homes selling for more than a million dollars. House prices have climbed so high that home ownership in Auckland has dipped below 60 percent for the first time. It’s the same trend in other parts of the country. The Government says there’s nothing it can do about that. It’s up to the market. But let’s face it, the market has failed.

dry, insulated and affordable. Quality homes to enjoy and take pride in. We’ll use the economies of scale involved in a project of this size to make significant savings in building costs. That means that even the cost of standalone three to four bedroom houses in Auckland, which are at the moment being built for around $450,000, can be reduced substantially. We’ve already had a huge amount of interest in KiwiBuild from the construction industry. Building firms, architects and designers are excited about the opportunity to create modern, energy-efficient homes. We will kick start the programme with a one-off $1.5 billion investment. Because it will be capital investment, it will not affect New Zealand’s path back to surplus, which is a priority for Labour. As soon as houses are built, we’ll put them on the market and the money we make from the sales will go back into the funding pot to build more. So over time KiwiBuild will be self-funding. Not only is this plan great for first home buyers, but it will stimulate our economy by creating thousands of jobs and training opportunities. We’ll also take the heat out of the housing market by introducing a capital gains tax to encourage investors to put their money into job creating businesses, rather than speculating on the Auckland property market.

That’s why Labour will take a very different approach. We will be hands-on and use the power only the Government has to make a difference. We’ll also oversee the largest building programme in 50 years - putting 100,000 families into their first homes over the next 10 years.

That speculation is ramping up prices beyond what people can afford and pushing rental prices up too.

It’s ambitious but doable and desperately needed.

Our housing problem won’t be fixed by leaving it to the market or tinkering. It’s time to be active and hands on, to roll up our sleeves and get stuck in and make the big changes needed.

These homes will cost around $300,000 to build, on average across the country. They will be a mix of stand alone houses, terraced homes and apartment buildings. But most importantly they’ll be warm,

I am focused on getting our country back into the black and on providing opportunities for all New Zealanders.

I had the opportunity to afford a house. I want that for everyone else too.

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Viewpoints | HR/Legal

Organisations grow when people grow

How to manage a poor performing employee

Colin Clapp is the Chief Thinking Officer at Christchurch based, Accountable Business Progress. His team helps to turn good businesses into great companies. www.accountable.co.nz

We all know business is about people, but as a business leader, are you truly investing into your team? Without a productive and motivated team, reaching your financial goals will always be an uphill battle.

This will spill over into the workplace.

Corporate wellbeing is a phrase tossed around boardrooms with regularity, but for you, in your business, how can you make the total wellness of your team a reality?

Physical wellbeing

At Accountable Business Progress, we have professionals working with businesses in the following areas – each is interlinked and to be a “well business”, we believe you need to focus on each of these areas to reach your goals.

Here is an interesting list of questions from the book First Break all the Rules by Marcus Buckingham. These 12 factors have been identified as the main reasons why employees leave jobs.

Business clarity A business that has a clear plan, shared goals and a supportive environment to achieve its goals, is a business that will succeed. It’s the old adage, “If you fail to plan, then plan to fail”. Provide your team with a clear picture of your expectations, vision and purpose. Involve, empower and encourage them to step up and contribute. Be an effective and supportive leader. Personal wellbeing and empowerment Limiting beliefs and emotional left-overs from people’s pasts can repress them. Help your team break through the glass ceiling – individually and collectively as a team. By taking an active interest in increasing their emotional wellbeing and teaching them personal effectiveness and efficiency, the increase in their contribution to your business can be astonishing. Personal responsibility and productivity While the business as a whole needs effective leadership and goals, each individual needs to take responsibility for their role in helping to make these happen. Individuals need goals that align with the business and this in turn brings about a desire to be productive. Individuals also need personal vision and purpose in their own life.

The skill to manage and drive change Who is your inner champion? People who are left to their own devices to facilitate and implement change are likely to fall into the hands of cynics and sceptics. Change has to be viewed as positive and contribute to the company’s goals.

Invest into the wellbeing of your people and you will grow.

• Do individual members of my team know what is expected of them at work? • Do individual members of my team have the materials and equipment they need to do their work right? • At work do individual members of my team have the opportunity to do what they do best every day?

John Shingleton is a partner and general manager at Malley & Co Lawyers, specialising in management, human resources and employment law. Visit www.malley.co.nz

Managing poor performance by an employee can be fraught with difficulty and there is a considerable process employers need to follow. Ideally, all new employees should be properly employed under a 90-day trial period. However, there are circumstances when an employer discovers they have hired a poor performer, but did not have the employee on a 90-day trial period. That employer might instead have hired the employee on a probationary period. These are usually for up to three months. It is important not to confuse a probationary period with a 90-day trial period. They are two very different contractual arrangements. Similarly, the employer might have a specific poor performance management clause in the employment agreement. How to manage poor performance when there is no specific contractual clause

• In the last seven days, have individual members of my team received recognition or praise for good work?

• It is essential that the employee is clear as to what is expected of them at the outset of employment. Documenting clear and precise standards or Key Performance Indicators is a must

• Do individual members of my team feel that I , or someone at work, seem to care about them?

• The employer must have evidence of the poor performance. Again, documentation is critical

• Is there anyone at work who encourages my team’s individual development?

• If the employer is concerned about the poor performance, then the employer must treat the employee in good faith.

• At work, do the opinions of individual members on my team seem to count? • Does the mission/purpose of my company make the individual members of my team feel like their work is important? • Do the team feel like their co-workers are committed to doing quality work? • Do individual members of my team have a best friend at work? • In the last six months, have I talked with individual members of my team about their progress? • At work, have individual members of my team had opportunities to grow?

• Practically, the employer should outline the concerns in writing and first invite the employee to attend a meeting, with a support person or legal representative, to discuss the concerns. All the concerns and supporting evidence must be disclosed in the letter • The first meeting is to provide the employee with an opportunity to discuss the concerns and express their point of view on the matters that have been raised. At the end of the meeting, the employer should review what has been said and decide whether to continue managing the perceived lack of performance

• It may be that the process need not progress any further. But, if the concerns are still alive, then the employer should put the employee on a performance management plan. A performance management plan The proposed plan should be circulated to the employee for comment first before a second meeting is held. The plan should outline specific tangible targets and periodic reviews. At those reviews it is important to give the employee documented feedback. Ideally, the plan would include any assistance the employer considers reasonable for the employee to reach the required targets. The letter also needs to outline the potential outcomes of the plan. If they do not reach the agreed outcomes within the specified timeframe, a first warning and an extension to the plan will be put in place. If extending the plan, the employer should further notify the employee that if at the end of the extended period, the employee does not reach the required standard, a disciplinary meeting may be held which depending on the gravity of the poor performance may conclude with a final written warning or dismissal. If the employer has reached the stage where a final written warning or dismissal is fairly warranted, then the employer is entering into the area of discipline. Section 103A of the Employment Relations Act 2000 imposes on the employer a duty to act fairly and reasonably. The good faith obligations still remain. The Employment Relations Authority makes clear that employers must give employee all fair and reasonable opportunities to reach the required standard. It is also crucial that the standard that is required is also fair and reasonable. If it is found that the standard is unachievable, then that could give rise to a legitimate personal grievance against the employer. To avoid getting into this, properly hire new employees under a 90-day trial period. If a new employee is a poor performer, then they can be let go quickly without fuss.

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www.canterburytoday.co.nz April/May 2013 | 7

Viewpoints | Strategies/Management

The upside of organisational agility

Improving your facilitation of meetings

Iain Fraser is CEO of business consultancy Project Plus Ltd. Contact iain.fraser@projectplusgroup.com or visit www.projectplusgroup.com

With just a few exceptions, the world’s economies are still suffering from shifting global market priorities and slow growth. These have created complex, risk-laden business environments that have many leaders looking for inspiration in order to find ways to balance the need to innovate and change (getting ahead), against the mindset of ‘let’s just clamp down and ride this out’ (staying in business). For organisations that want to get ahead, recent research suggests those organisations that have high levels of agility are twice as likely to see increased success with their new initiatives, when compared to those with low agility. So what is agility? In essence it’s about an organisation’s ability to be flexible, or as I prefer, to be nimble, in its ability to conduct its business. Forward thinking organisational leaders have recognised that post global financial crisis (GFC) there is a greater need for organisations to be way more receptive to delivery of value, that’s faster and for a cost that’s less than before. Leaders that recognise the need for change, identify market shifts and wish to seize new opportunities, or maintain a fast pace, are beginning to adapt their approaches on three key areas: namely, execution of plans (portfolio management style), risk management and talent (resource) management. A new business management model Becoming a more nimble organisation requires a strong understanding of and ‘line of sight’ on the organisation’s ability to execute against and benefit from, its goals and objectives. A leaning towards stronger, matrix type structures and the empowerment of resources, together with portfolio management techniques, is gaining momentum around the world.

Why portfolio management? Portfolio management use, together with its cousins programme and project management, allows any organisation to blend change driven initiatives with business as usual (BAU) in a matrix manner that has high levels of resource empowerment and leadership. This requires the organisations to take risk; risk that is calculated and considered, accepted and communicated throughout the organisation, so that prioritisation, decision making and ultimately business benefits are better understood and easier to achieve. Portfolio management is no longer just about finance investments, albeit there is a linkage in terms of organisations seeking to balance their internal investments (capital) into change driven activity, that directly contributes towards future business successes i.e. return on investment. In summary portfolio management is all about the way we do business, from strategy planning through to benefits realisation. The use of modern portfolio management techniques demonstrates that project management has come a long way – not just a construction/engineering oriented discipline anymore, but a recognised technique for balancing an organisation’s capacity and capability to better achieve goals and objectives faster and for lower cost. To get ahead, organisations must adapt and become more nimble in today’s environment. In taking no risk, one is unlikely to thrive or even survive however, taking too much risk can have the same effect. Bottom line is, portfolio management together with a nimble and lean philosophy that’s change driven gives better performance that then allows any organisation to get ahead.

Kevin Vincent is a director of business improvement consultants Vincent and Nugent Limited www.vincentnugent.co.nz

Facilitation -what does it mean, what are we trying to achieve and how do we do it? Wikipedia describes facilitation as a “… term broadly used to describe any activity which makes tasks for others easy, or tasks that are assisted”. Effective facilitation in business meetings is to guide, without directing others to a point of learning or acceptance of change and is achieved through establishing wide participation, trust and engagement. The facilitator’s role is to draw out discussion, others ideas and viewpoints and to encourage a sharing, team based collaborative environment. If achieved, the group will be better able to clarify its objectives, processes and outcomes. Facilitation is not like the traditional teacher / student relationship; rather it is a sharing of information at all levels within a group for the purposes of increasing awareness, identifying issues, gaining collective understanding and an agreement to resolve. A good facilitator will keep the meeting focused on its topic of discussion, steer the discussion on broader contexts, provide neutral perspectives and generally manage the process with appropriate time keeping. At the completion of the facilitation or at stages of agreement throughout the process, the facilitator will encourage the group with summaries of the achievements. A facilitator is someone who:

• Values diversity and is sensitive to the different needs and interests of group members • Makes sure everyone has the opportunity to participate • Leads by example through attitudes, approach and actions • Periodically summarises using active listening skills (clarification, paraphrasing, empathy and summarising), the group discussion to ensure consensus of understanding and the progress of the discussions • Recognises progress with positive reinforcing statements. Facilitating a group successfully is to empower the group to make the decisions. The facilitator must give control and responsibility to the group to make the process effective. Groups that need to engage a facilitator often find that using a trained external facilitator makes the process more efficient and easier with everyone involved. External appointed facilitators should: • Demonstrate effective verbal communication skills • Demonstrate ability to observe and provide feedback to participants • Create opportunities for participants to benefit from the diversity of the group • Help individuals identify and review underlying assumptions • Encourage creative thinking • Accept all ideas

• Does not evaluate the ideas expressed

• Use approaches that best fit needs and abilities of the group.

• Recognises the strengths and abilities of individual group members and helps them to feel comfortable about sharing their hopes, concerns and ideas

The “win” is the bringing all members of the team to a point where a creative, collaborative, unified resolution has been achieved.

• Helps the group focus its energies on the task

This is when facilitation is most effective, providing ownership and the greatest chance of success.

• Supports the group, giving participants confidence in sharing without feeling threatened

Organisational Nimbleness Is the Path Forward.

We encourage our clients to adapt and adopt new ways. We provide portfolio, programme and project advice, review, specialist resource injection and professional development. Get in touch to start the discussion.

www.projectplusgroup.co.nz

8 | April/May 2013 www.canterburytoday.co.nz

Viewpoints | Sales/Tactics

Measure what gets results

Is your business attractive to buyers? Richard O’Brien heads online business sale and purchase website, NZ Biz Buy Sell, offering options and tools and a large library of free resources for sellers and buyers. Visit www.nzbizbuysell.co.nz

Richard Gee is an author, international speaker and trainer of sales people. His websites www.geewiz. co.nz, www.geewiztv.com and www.successful. co.nz contain examples and free strategies for sales marketing and business development

Many sales managers and business owners get it wrong when they measure sales force results. They measure money earned instead of actions that need to be taken to get the revenue budgets. Don’t measure sales dollars per week, measure the face to face calls per day over the week, then measure the effectiveness of the calls by how many became sales or quotes which demonstrates the sales person used the employable skills they have.

Measurement of the correct actions makes it easier to manage the people performance and there is no dispute of actions, it is black or white, calls done, quotes done, follow up done, sales made. Focus your sales team on what really matters and will be measured, not on uncontrollable stuff. It really does work.

If you want to sell, then you need to begin preparing in advance. Businesses with good performance, strong governance, clear processes and strong balance sheets have more chance of selling.

Maybe this measure will show they need training to get better results, but it really goes to the heart of the performance.

Simply put, buyers want a ‘business in a box’. They are looking for a business that has all processes and systems well documented, allowing the new owner to come in and take over with ease. Goodwill and knowledge need to be easily transferred to the new owner – what’s in the sellers head has to be documented.

Poor sales are always the result of poor face to face activity; if you don’t get in front of the customer identifying problems to solve, then you don’t get sales. Excuses of emails and phone calls being done are areas that should not be measured - they are just tools of the job, just like the presentation tools of the laptop or iPad etc.

One of our most used resources is a simple, but effective ‘seller’s checklist’ – an easy to use four page list prompting a seller to consider the most important areas they need to address prior to sale. These include anything from getting your financials in line, to building value, plant and stock considerations, reviewing your marketing plan and anticipating what your buyer will request. You can check it out at www.getmore.co.nz.

A good measureable target is four face to face calls per day for five days; 20 calls in the week will generate quotes and followups into business. Customer service teams can make 10 calls per hour to targeted segment customers, for measurable results of rep appointments gained, quotes to send, or sales.

What do buyers want?

Measure the numbers of actions, and you will get the dollars to happen. Support your sales team with sharing the numbers at sales meetings and get them to share the success and wins from their measured activity, and encourage each other to practise their employed skill more often.

Selling a business is the most common business exit strategy in New Zealand. But with the increase in businesses preparing to go onto the market in the next 10 years as the working population ages, how do you ensure yours attracts the right buyer?

Generally, buyers are looking for cash flow, a business they can add value to and something that has a good future.

Upcoming Christchurch seminars:

It is a New Zealand statistic that Kiwi sales reps only spend 2.5 hours per day in front of customers selling to them. So ask yourself what are they spending the rest of the time doing; driving, admin, or time wasting stuff?

June 25 Sales Basics June 26 Sales Management July 23 Sales Basics July 24 Sales Management

You employed the sales rep to sell, not spend 75 percent of their time doing other stuff that does not earn revenue.

To book on line visit the website www.geewiz.co.nz/seminars or call 0800 GEEWIZ (433 949)

A successful sale is all about keeping your buyer’s needs and wants in mind throughout the sales and marketing process. So why would a buyer want to buy your business?

else. These factors should be incorporated into the benefits when marketing your business. 2. Maybe you’re just the homework New buyers aren’t always specific on the type of business they want and there will often be a number of options across two or three different industries that may suit. Buyers will be seeking to compare and will often research several options before making a decision. 3. Is it appealing? First impressions count. If your business looking tired and neglected, now is the time to sharpen it up and re-paint or redecorate as required. Clean plant and ensure all maintenance work is carried out. 4. Business potential What does the future look like? Business buyers are often more interested in the business’ future earning potential than current revenues, as often they believe the business will operate much better once they are in control. This perception presents a good opportunity to build the vision, by showing the buyer how their skills and strengths are just what the business needs. 5. Cash flow This is the lifeblood of the business and particularly important if the buyer is looking to borrow funds from the bank. The buyer will need to be able to satisfy lenders that they can support their living commitments, as well as service any loan from the business’ earnings. Most banks will be after three years financial history if they can, to convince them buying this business is a good idea. 6. Finance

Most buyers will need to borrow, so early in the selling process, determine the buyer’s source of funds. Then work to help your buyer 1. What are their motivating factors – why clinch the deal. Lenders will require a number buy a business? of things to satisfy their requirements, and It’s not just for the money; business buyers it’s in your best interest to assist. It may also are usually seeking freedom, status and be worth offering, ‘Finance to an approved recognition. The ability to be master of one’s purchaser, OR Vendor finance – if you are own destiny, to be the boss and not be merely prepared to leave some money in the an employee reporting through to someone business for a suitable purchaser.

www.canterburytoday.co.nz April/May 2013 | 9

Viewpoints | Working Life

News | Events Diary

Personal lives of staff - how involved should you get? Karen Degen is the owner of Set Free with EFT, a company that changes mindsets to create business success. Email karen@setfree.co.nz or visit www.setfree.co.nz

EVENTS DIARY What’s happening on the business and entertainment front WEDNESDAY, MARCH 27 – 28 Advanced Training for Health and Safety Representatives (Stage 2)

The concept that employees should leave their personal lives at the door is becoming obsolete. Many companies not only want to know about the personal lives of their staff, but are getting actively involved in helping them.

this would impact on their staff’s ability to be focused and productive, smart companies stepped in to assist with meeting that need. One large multinational company for example offered five additional days paid leave so their staff could sort out any earthquake related issues. They also offered to quickly send constructional engineers to evaluate the homes of their staff members. This went a long way towards creating peace of mind, or where there was serious damage, certainty and an ability to make decisions straight away.

Although a company’s greatest asset is its staff, generally managers have only wanted to know the ‘at work’ part of that asset, keeping a comfortable arm’s length from involvement in their personal lives. This attitude is finally changing with managers taking a holistic approach. The word ‘holistic’ means to emphasise the importance of the whole person and the interdependence of all the different parts. It is the understanding that all aspects of people’s needs, including the psychological, physical, social and spiritual, need to be taken into account and seen as a whole. The ideal employee is someone who has grown to and is operating at their fullest potential. According to Abraham Maslow, the full realisation of one’s potential is only realised when all other needs are fulfilled.

Most people’s progress up the hierarchy of needs is hampered at the third and fourth levels. These levels are primarily emotional, including self esteem and confidence. Any assistance given to move employees through these levels will be well rewarded. There is a saying ‘energy flows where attention goes’. Unfortunately many people’s attention is focused on worry, fear or self doubt. One way that managers can take the more holistic approach is to have regular holistic (whole person) meetings with each employee, using that time to find out what is happening in their lives, but more importantly how they feel about those situations.

His hierarchy of needs model proposed that one must satisfy lower level basic needs before progressing on to meet higher level In finding out how they feel about growth needs. Once these needs have been themselves and their lives, any barriers reasonably satisfied, one may be able to reach to achieving their fullest potential can be the highest level called self-actualisation. identified and assistance provided. Maslow described self-actualised people as For many managers this is not the type of those who were fulfilled and doing all they discussion they feel comfortable having. were capable of. Every person is capable of These discussions also require a particular moving toward a level of self-actualisation, skill set many managers may not possess. It but unfortunately progress is often disrupted may be more prudent to provide access to by failure to meet lower level needs. It is at an expert in this field who can hold these these lower levels that astute managers are holistic meetings and provide any assistance offering assistance. needed to move through the various Companies who actively assist their personal challenges. employees up the hierarchy of needs are One thing managers can do to create a more likely to have self-actualised people on sense of safety and trust around this is to set their team - those who can perform at the an example. For instance, don’t hide your highest possible level. own personal or family issues from your Most people already have their basic employees. Allow them to see the ‘whole’ needs met however, after the Christchurch side of you, challenges and all. Those who earthquakes this was no longer the case. wall off their own personal life will find their Recognising that the worry associated with employees putting up similar walls.

& By using Securefence and Securescaffold you can rest assured that your objectives of safety, cost and meeting deadlines are of our paramount importance to us. Ask your builder if he’s using Securefence and Securescaffold – it will save you money

P: 0800 66 00 22 | F: 0800 55 50 54 | www.securefence.co.nz 10 | April/May 2013 www.canterburytoday.co.nz

This two day course is approved under Section 19G of the Health and Safety in Employment Act 1992 for training health and safety representatives and offers an alternative to union-based training. For more information and to register, visit: www.cecc.org.nz

TUESDAY, APRIL 16

SATURDAY, APRIL 20 Business Opportunities and Franchise Expo If you are looking for business and franchising opportunities in New Zealand, then the Business Opportunities and Franchise Expo is a must visit. The expos in Christchurch and Auckland will have something for anyone considering buying their own business; whether they are in the serious stages of investing large capital, adding to an existing business, or just exploring the idea of a lifestyle change, like working from home. Visitors will meet experts and talk to business owners face to face in one place and on neutral ground about how to start, how to grow or how to franchise. For more information, visit: www.franchisingexpo.co.nz

TUESDAY, MAY 7 Danny Bhoy NZ Tour 2013

To register, go to: www.cecc.org.nz

Since his first visit abroad to the Melbourne Comedy Festival in 2003, Danny has become one of the most globally successful and prolific comics working in the world today. He has built up a massive following in Australia, New Zealand and Canada, where he regularly tours with record breaking shows. As one of the most travelled comedian working in the world today, Danny’s unique brand of story telling and razor sharp wit has been described as “effortlessly funny”, and “the stand up equivalent of Bill Bryson”.

THURSDAY, APRIL 18

For more information go to: www.eventsfinder.co.nz

Sales Power A simple five step consultative sales process you can use to win more profitable sales - without needing to be pushy – no matter what business you are in. For business owners or managers with no formal training in sales, or who would like to build on their existing skills in order to increase their sales and profitability.

Event Management If you organise and run events, whether they are corporate events, awards dinners, conferencing or other special events, you’ll know how time consuming and stressful this can be. This workshop will give you the fundamental skills and knowledge, practical advice, tools and templates to confidently plan and deliver great events that meet objectives and create a lasting positive impression in the minds of those who attend. For more information, go to: www.cecc.org.nz

THURSDAY, APRIL 18 Building Cultural Competency into Your Workplace

MONDAY, MAY 13 Interview Skills Often, poorly performing new hires are the result of an inadequate recruitment process. It is vital that employers take the time to effectively determine the right candidate for the job. This half day workshop will help you establish effective interview techniques, question types and interview formats. For more information go to: www.cecc.org.nz

WEDNESDAY, MAY 29 - 30 Effective Workplace Communication

It will give you confidence and better understanding about working with a diverse range of employees.

These two half day workshops are designed to enable participants to develop the core communication skills to be more effective in managing relationships in the workplace. Communication in the business context for leading and managing is critical as it makes or breaks success. Take your listening skills to a whole new level. Welcome feedback as an accelerator to your own learning and creativity. Learn the key skills of rapport and how this impacts on your ability to influence others.

To book, email: events@eeotrust.org.nz or visit www.eeotrust.org.nz

For more information go to: www.cecc.org.nz

Our country has an increasing number of different ethnicities and Christchurch can expect more people who are ‘new’ Kiwis to be seeking work opportunities this year. This one day workshop is designed to help you avoid possible cultural confusion and misunderstandings.

Securescaffold covers NEW Labour Department working height requirements

Envivo

No surveying project is too big or too small •

Surveyors

•

Planners

•

Engineers

Frequently Asked Questions I’m about to re-build my house, what survey do I need and how long will it take?

For a professional business to succeed in today’s competitive environment, it needs to create its own niche and develop a loyal and trusting client base that is happy to refer their contacts, friends and family.

An Architectural Site Survey ensures your architect has the first building block to a successful rebuild project. Depending on the size of the site and the location of the Christchurch City Datum (CCD) bench marks, the field work may take 1-2 days of site work and another 1 day of processing and draughting before delivery.

Envivo values long-term relationships and our professional, friendly and personal approach, combined with a can-do attitude is a great recipe for success. The Christchurch team is led by Envivo director Tom Bretherton. Tom joined one of Christchurch’s oldest and most respected multi disciplinary practices in 1986 and through this work found a great affinity with Christchurch city and its history, the peninsula and plains.

I want to re-build a fence, how do I find my boundaries? Only a Licenced Cadastral Surveyor (LCS) can reliably locate and re-peg your boundaries. It is sensible to have your boundaries pegged before you begin building, particularly where the land has moved – shifted and stretched even by relatively small amounts. Old pegs can also be tricky to find as they may be hidden by sediment and organic material or they could have been disturbed or be missing completely.

After graduating from Otago University in 1991 Tom travelled and worked with a number of respected professional firms whilst enhancing his surveying and land development knowledge. In 1998 Tom started his own surveying company which has grown to 40+ employees operating in both Christchurch and Auckland. “At Envivo we understand the value of listening to you, your project ideas and land development goals and then formulate a process and strategy to guide them to success.” Envivo works with many of Canterbury’s leading designers that sit at the forefront of creativity. Like artists, architects are an extremely focussed group and are passionate about their craft. They want results without fuss… and our success in this rich area is tantamount to our appreciation of their work. Over the last 15 years we carried out over 7700 projects, over 1000 subdivisions, over 4000 topographical surveys, more than 700 redefinition surveys, and hundreds of as built, compliance and set out surveys.

Our newest appointment Envivo has appointed John Baker as a new Surveyor to the Christchurch office. Our planning team has undertaken over 1500 planning jobs.

John has worked as a Surveyor and Site Engineer in New Zealand and the United Kingdom for over thirty years and he brings a unique set of skills and talent to our company. John moved to Christchurch in 1975 and lives in Lyttleton. He has worked on a wide range of projects including surveying on rural, urban, new developments and heavy civil engineering schemes.

Our land development professionals are experts in their field, well-trained, well resourced and with supporting quality assurance processes are ready to lead your project – topographical surveys, infrastructure spatial data capture, subdivision, cross lease and unit title development. To discuss your land development needs contact Tom at Envivo today 928 1185, www.envivo.co.nz

Tom Bretherton, Director (RPSURV)

John Baker, Surveyor

Level 1, 39 Carlyle Street, Sydenham, Christchurch

Ph: 928 1185 We specialise in: -

www.envivo.co.nz

Ph 928 1185

Topographical Surveys Pegging/Redefinition Surveys Verticality Checks Construction Set-out Surveys Compliance Survey & Pegging Certificates Earthworks Volume Calculations Deformation and Movement Monitoring Infrastructure/GIS, Data Capture GPS Surveys Subdivision Feasibility Studies Resource Consents Land Transfer Surveys

News | Property

Capital gains tax not the magic bullet some people hope for By Olly Newland

No matter how often the argument against a capital gains tax is put forward, the subject is still popular among those who, it seems, fail to realise that implementing such a tax will solve nothing. The suggestion comes up again and again, and it has almost become an article of faith for ‘the left’ some of whom seem to imbue a capital gains tax (CGT) with mythic powers to right all social wrongs. When the Labour Government of the 1970s brought in a version of the tax to curb rampant property speculation, the result was a further rapid rise in property prices - on top of the 50 percent rise up until then. Sellers rather withdrew their properties from the market than pay the tax. It follows that less stock equals higher prices. The ‘property speculation tax’ as it was then called, was abolished a few years later by the Muldoon Government and I am proud to say that I was partly instrumental for that.

“

A capital gains tax would only encourage people not to sell — thereby reducing supply and creating a greater shortage than ever. The laws of economics are crystal clear. - Olly Newland

”

Perception versus reality There is no doubt that the idea of a capital gains tax becomes at times popular. Ordinary folk who find themselves locked out of the market by rising prices feel angry. They have a right to be angry. But if they believe the propaganda that a CGT will solve the problem, they’re wrong. It won’t. It would make it worse. Here’s why: 1. The call for a CGT is a populist cry because it appeals to the masses and is promoted by those with a socialist leaning (e.g. Labour and the Greens and those further to the left). Of course, sensible people know that these parties are using the issue as propaganda just to have a ‘point of difference’ with the ruling right wing National Government. 2. Profits made on the turnover of properties are already taxed. If someone buys and sells properties on a regular basis they are already liable for the maximum tax under the present legislation. End of story. 3. By far the biggest group of ‘speculators’ is the general public - buying and selling their own homes. If you live in your home then sell it for a huge profit it is almost certain you will pay no tax… even of you do so regularly. To look at if from the other side for a moment, exempting the family home from capital gains tax would be a huge blunder if a CGT was ever introduced. It would mean that house price rises would continue unabated.

What we need (if we need anything at all)

Any tax pushes price up

1. Enforce more rigorously taxes on people who buy and sell homes (including their own) as a business. It’s far too slack at present.

Which ever way you put it, any form of tax imposed feeds into prices. I challenge my readers to name one item that’s gone down in price because it has been taxed. There are no such examples as taxes always feed into higher prices.

2. On the sale of any property, if the total proceeds are reinvested into another home or investment property, then that would be tax free. Any surplus retained would be taxed. There would need to be exemptions for extenuating circumstances such as marriage split ups or entering retirement villages and the like.

3. Some countries use a sliding tax system which applies to both private and investment properties. Simply put, tax would be applied in full if a property is sold for a profit within 12 months, but the tax would slide downwards over the next 10 years to zero, encouraging Since the majority, by far, of home sales are made by home owners, any dampening effect long term holding. The paperwork and record keeping would be horrendous, but perhaps would, I predict, go by totally unnoticed. it’s an idea worth considering. It is true that without a capital gains tax of 4. There is some debate on whether Asian any sort New Zealand is an outlier or oddball buyers are ramping up the market, especially in the OECD. But rather than just mimic other countries, we need to take a logical approach in Auckland, and suggestions that restrictions should be placed on foreign purchasers. I have so that currently tax-free gains are taxed in real difficulty seeing what this will achieve the case of deliberate profit seeking - but without causing major problems to the market other than scratch the xenophobic itch that many people seem to display. as a whole.

Olly Newland

Property Consultant Impartial, expert guidance

For an obligation-free session with Olly, call: 0800 66 22 80 12 | April/May 2013 www.canterburytoday.co.nz

A capital gains tax would only encourage people not to sell — thereby reducing supply and creating a greater shortage than ever. The laws of economics are crystal clear: Supply more of any item and it becomes cheaper. Reduce the supply and it becomes dearer. Once such a tax is introduced, it becomes the thin edge of the wedge and can be built up more and more as time goes by.

With more than 45 years in the property game, Olly Newland provides a consulting and mentoring service for people committed to make serious progress with property investments… whether it be buying, selling, holding or troubleshooting. If you’re interested in knowing more, visit Olly’s webpage at www.ollynewland.co.nz

Get skilled advice on residential and commercial property investment from Olly Newland, reknowned property expert, author & Authorised Financial Advisor. Purchasing, selling & managing property.

‘No problems - only solutions.’ Personal, One-to-one, Confidential

www.ollynewland.co.nz

Plants â&#x20AC;&#x201C; the perfect air filter for your workplace Environmental pollution is not exclusive to our outdoor surroundings - it is prevalent indoors as well. During the winter months, when we spend 90 percent of our time indoors, winter ailments and illnesses become a norm that we have come accept. These symptoms are a result of indoor pollution, more technically known as Sick Building Syndrome and they are due to: Poor air quality due to re-circulated air in our homes and offices. Buildings are insulated air tight to reduce energy costs and this result in air that is used and reused by those working in the building. Chemical inhalation is an everyday occurrence. Formaldehyde is the most inhaled chemical inside and is used in up to 3,000 different building supplies e.g. plasterboards, plywood in furniture and paneling, glues and upholstery and drapery fabrics. It is used to prolong the life of a product through preservation. Electrostatic energy produced by electrical equipment and appliances,

together with re-circulated air, compounds to produce an energy that interferes with our bodyâ&#x20AC;&#x2122;s biometric energy, manifesting in dizziness and migraines. Consequently, our bodies will succumb to illnesses that will take a longer period of time to recover from.

The solution is go Greenâ&#x20AC;Ś Tropical foliage and flowering plants work to remove pollutants from interior environments with some plants specifically able to remove toxins. Studies show that one potted plant per 100 square feet of floor space assists clean air, with the addition of more plants increasing the rate of pollutant removal, as well as increasing productivity and physical well being.

At FloraX Interior Plant Hire, we provide trees and plants that reduce and eliminate indoor pollution while enhancing your working environment at the same time. No matter what size your business is, we are committed to assisting you to build a greener and healthier Christchurch.

News | Business Tips

Can virtual teams outperform traditional teams? By Stephen Lynch

With offices in the USA, Canada, and New Zealand, our company is organised by functional teams, comprising staff members who work together on a daily basis, across multiple time zones, mostly with colleagues they have never actually met face to face. And here’s the thing, they may never get to meet face to face! Likewise in our work with clients; we have clients we have worked with virtually for several years now that we have never met face to face!

A few years ago, these types of working relationships would have seemed strange, but now, thanks to a combination of web conferencing technology and business execution software, this style of working feels very normal to us.

Key advantages of working face to face: • Frequent informal face to face communication helps to strengthen social bonds and build trust • Can directly observe and read our colleagues’ emotional states.

Increasingly, these types of working relationships are becoming the norm for our client firms too. More and more companies are Key advantages of virtual teams: forming virtual teams with staff (and external • Assemble people with the best expertise for contractors) who reside in different locations to the job, regardless of location collaborate on projects. Some of these teams last only for the duration of the project, while • Geographically dispersed teams tend to others are more permanent in nature. have divergent viewpoints – reducing “group think,” leading to higher quality problem The notion of staff being forced to all solving and decision making work out of the same office and to work the same business hours makes less and less • The research showed that virtual teams sense – and the future implications for office can indeed outperform local teams space requirements and working environments provided they are set up and managed in are profound. the right way. You can’t just assemble a dispersed team of talented people and hope In the past, it was thought that you need to for the best. work face to face in order to create highly productive teams – but is that still true? I came across a study of 80 firms showing that virtual teams can be highly effective, even when individual members have never met in person - and they can even outperform traditional teams.

How to create highly productive virtual teams: • Shared commitment to group goals • Awareness and appreciation of cultural differences

• Global culture – create a sense of belonging to the virtual team, not just the local office • Disciplined meeting cadence with high quality communications • People encouraged to share personal communications as well – e.g. what’s going on in their lives • Solid business execution practices to make performance visible and drive progress • Each team member held firmly accountable for results Business execution software helps firms like us to create and manage highly productive teams. You don’t need to have virtual teams to experience the benefits of using such tools either. Even your face to face teams will benefit from implementing a disciplined business execution system. Stephen Lynch is the chief operating officer of Global Operations at Results.com. Information kindly provided by www.results.com

Free emergency alert service available

Almost every day something happens somewhere in the country that could impact anyone. Weather, state highway closures, public health notices, power outages, Civil Defence emergencies and so on. The good news is now anyone in New Zealand can get free emergency alerts sent to them automatically, which can save property and lives. A public alerting service is now available from a Dunedin company called Lert Info. It’s the brainchild of Ashley Lie-Oleson, 14 | April/May 2013 www.canterburytoday.co.nz

Derek and Stuart Gunn, who between them completely designed the unique service. Lert Info provides free alerts to the public for 10 different situations, from Civil Defence to public health, weather to state highway closures. Information is fed to Lert Info from credible sources such as Police and Civil Defence, and a message is then sent to anyone registered for the service. This ‘set and forget’ service provides fast, accurate information that is pushed to subscribers for situations that might impact them. The alerts are a very fast way to hear of something that you may not otherwise be aware of for maybe an hour or more. Most times these are faster than even radio. As an example, when the Whanganui bridge in the South Island got washed out, some people who were not on the service knew nothing about it till late in the afternoon. Lert Info had advised subscribers at 11am. Early information enables people to make much earlier decisions. The web address is www.lert.info

News | Local Moves

Disability in the workplace A free breakfast for employers looking to grow their teams will show businesses how one of the thousands of Cantabrians with disabilities is ready and waiting to add their skill and expertise to the rebuild. A person with a disability, which could range from asthma or diabetes, through to someone with temporary or permanent physical disabilities, are valuable employees and most require little to no extra assistance at work. If they do, there is funding and practical assistance to help the employer, all of which

will be explained at the breakfast seminar. The April 16 breakfast in Christchurch will explain what support is available to all employers.

pool of skilled people wanting to contribute and we want to make it as easy as possible for employers to give these professionals a place on the team.

The skill, expertise and breadth of experience people with disabilities is exhaustive – all they need is an employer to provide them with a job. Research shows this group of people have less sick days, are exceptionally productive and are dedicated to proving they are as good, if not better than their able bodied counterparts.

“There is also a rapidly growing pool of highly skilled graduates ripe for the picking. We have young people coming through with law degrees, accountancy qualifications and range of other sought-after diplomas.”

Earthquake Leadership Disability Group coordinator, Ruth Jones says that as an employer there are a large number of resources and support services available when you employ anyone with a disability. “You can link into workplace coaching, job subsidies and resources to modify workstations.” She adds that in many cases there is little the employer needs to do in the way of changing the workplaces or systems. “We just want businesses to realise there is an incredible

Across Canterbury, the numerous agencies that support people with disabilities in the workplace will be at the seminar to educate and offer guidance to businesses considering employing. “During the rebuild we want to encourage all businesses to tap into the diversity of employees and understand that they can be supported to do so,” Ruth adds. The disABILITY Employers Breakfast Seminar in on April 16 at the Riccarton Park Function Centre. It is free to attend but registration is essential. Book online at www.disability.eventbrite.co.nz

Making solar rays pay By Melinda Collins now with healthy and environmentally friendly homes,” Trevor explains. “This is why we are launching the pre-wired home concept using the unique solar ready home kit.” The solar ready home kit is a unique wall mount that can house any EnaSolar inverter. By pre-wiring during new home construction, or at the repair stage, installation becomes more cost effective, with system size and panels able to be decided at a later date. Southern Response and its project partner Arrow International are offering the solar ready kit to all their clients, so they can take full advantage of the opportunity to save costs and future-proof their homes.

Trevor Foster (left) with production team leader Gilbert Best showing one of EnaSolars’ solar ready home units.

Sunlight bathes us in far more energy than the world could ever possibly need—if only we could catch enough of it. Many scientists now say that with steady, incremental improvements and strong government support, no huge breakthroughs would be required to make solar power as economical and efficient as fossil fuels, setting the scene for innovations in solar energy.

Other companies integral to the rebuild, such as Stonewood Homes, have also embraced this concept and is installing them as standard for new homes with no additional charge. Stonewood Homes managing director Brent Mettrick says the company received its first batch of 250 boxes before Christmas and was offering customers free installation. The cost of this solar ready kit is $199 + GST plus a possible small cost for installation. According to Trevor the end customer may not even be charged on a rebuild as the cost is so small and EnaSolar wishes to encourage group and private building companies to adopt the kit as standard.

Designed to fit most manufacturer’s solar panels, the EnaSolar system will allow Christchurch’s solar power capabilities are excess power generated to be fed back to ramping up with the expertise of local the national grid and, depending who your manufacture EnaSolar, to fit in with the new provider is, may even allow credits to your home building boom that’s about to break. power bills, particularly when a family is away from home, global sales manager Trevor He says that by using the EnaSolar inverters The company has developed a range of solar with quality panels and installation, you can Foster says. inverters for both residential and commercial expect an eight to nine percent return on your EnaSolar has a range of seven solar inverter applications and has just announced the investment, while taking some control of your launch of the new solar ready home kit, which systems ranging from 1.5-5 kilowatts in size, electricity cost. with built in isolation switches and a wireless is expected to be become an integral part of EnaSolar inverters are being sold in the monitor, so the homeowner can keep an eye the rebuild. domestic market, with exports comprising on consumption from a personal computer or EnaSolar’s grid tied photovoltaic (PV) inverters about 65 percent of total sales. More than mobile device. convert the energy collected by solar panels 10,000 solar kits have been completed “At EnaSolar we believe every home should into a format which can be used to run home globally and in the year to March 2013, be built as economically and energy efficient appliances, to help reduce electricity and between 3,000 and 3,500 inverters had as practical, so we can build for the future been sold. home running costs.

www.canterburytoday.co.nz April/May 2013 | 15

News | Cover Story

Number seven’s

stellar opportunity By Karen Pasco | Cover photo by Kelly Shakespeare Photography

Anonymity is one thing Richie McCaw finds hard to come by. Being able to wander down a street without a barrage of fans keen to meet disputably New Zealand’s most famous resident is an unfamiliar novelty for the All Blacks' captain. He is currently trying his hardest to be anonymous, travelling the world during his six month sabbatical. But travelling is not the only endeavour that will fill McCaw’s time during the break. It’s no secret that McCaw is contemplating life after rugby. His remaining years of playing can most probably be counted on the fingers of one hand, so it comes as no surprise that he is looking into ventures outside of the sport. When old primary school friend Robbie McIlrath tapped McCaw on the shoulder and offered a chance of investing in a Canterbury recruitment agency, McCaw was keen to investigate further. “I grew up with Robbie. We went to primary school together and played rugby and all that sort of carry on. We went to different secondary schools but played against each other as we were both in Dunedin,” McCaw says. The business is Stellar Recruitment, an agency that specialises in staffing companies in the mining, oil and gas, renewables, and building and civil infrastructure fields. The company was set up in 2006 by two former Otago University alumni, one of them Robbie, and is now operating in Australia, New Zealand, Asia Pacific, Africa and the Americas.

“He (Robbie) was thinking about setting up an office in Christchurch, we had a bit of a chat about it and then after the February one (earthquake) he thought now was a good time to do it and asked me if I wanted to be involved in opening the Christchurch office,” McCaw says. There is no doubting that McCaw has a parochial nature. His allegiance to his country and dedication to lead the national team by example cannot be questioned. It is this parochial spirit that was one of the reasons he wanted to be involved in this business venture. “The business is going to be quite heavily involved with the rebuild of Christchurch – you know to be involved in that in a small way is pretty cool.” There have been other investments for Richie. A quick glance at the Companies Office register exposes his investments in retirement homes. But as McCaw points out this time the financial input will be backed up with a bit of work on his behalf. “The retirement homes are just an investment – I have no real input into how they are run or how the business is operated. This is going to be more hands on. Learning about how business operates. “Well the first year or so is firstly to try and learn a bit about it. I want to get up to speed with how it all works. Obviously I don’t have a lot of time at the moment, but down the track when I’ve got more time I want to definitely be more involved.” Stellar Recruitment New Zealand manager Ryan Mahalm believes McCaw’s leadership qualities are easily transferred into the business world. “McCaw brings a unique contribution to our international leadership and executive structure. We have some very talented people leading our business, but to incorporate the views and experiences of such a respected leader of high performers to our strategy through Richie’s presence as a shareholder is absolutely invaluable.

16 | April/May 2013 www.canterburytoday.co.nz

News | Cover Story

How the company conducted its operation was also of importance to McCaw. “During the early discussions the directors invited me to a session in Brisbane with the leadership team,” McCaw says. “The values they embrace as an organisation, along with their success, had some real appeal and alignment with my career in rugby. To find a company I can be a part of that has a similar sense of values and a culture of success is a great thing.” Getting the right staff for any job but particularly those needed for the Canterbury rebuild efforts, is crucial for success. Mahalm says the emphasis is to not only attract and recruit the right talent, but to engage, develop and retain – to justify and maximise the human resource investment. “Staff turnover is an added threat to employers in such a competitive market. The recruitment challenges can be tackled creatively and effectively, but the top performing companies we work with create environments people aspire to be in. Not only do people stay, but prospective employee enquiries increase, often alongside increased company performance.” The conditions observed through fluctuations in the global economy, varied rates of the global financial crisis recovery and trends in commodity prices in the resources sector as well as the direct effects of worker shortages and other challenges facing the Canterbury rebuild, has seen Stellar provide increased consultation on both recruitment and workforce strategy. Its training workshops for the New Zealand Civil Contractors Federation had a key focus on the full employee life cycle. Maintaining employers should remain centred on strategic investment in the workforce, a commitment to developing robust processes around recruitment, engagement and retention, while also proactively maintaining and preserving a unique and respected company culture, Mahalm says. “The investment employers make in the recruitment process is significant, especially when faced with critical candidate shortages, high work volumes, a need to recruit a high standard of employee and the increasing variety of avenues in which employers now attract prospective employees.” You could draw many comparisons between McCaw and the situation in Christchurch at the moment. The uncertainty of what lies ahead, the need to reinvigorate and the determination to get it right. As McCaw continues his sabbatical, there is no doubt he

will be contemplating a multitude of options for his future on and off the field. McCaw is a goal setter. In his book The Open Side, McCaw describes how even at a very young age, he went about setting targets and striving to achieve them. When his parents dropped him off at boarding school in Dunedin before starting the 3rd form (the equivalent of year 9), they told him it was a big opportunity that their son had to make the most of.

“

To find a company I can be a part of that has a similar sense of values and a culture of success is a great thing. - Richie McCaw

”

It wouldn’t be too presumptuous to say that any project McCaw commits to, he does with this philosophy in mind – whether it is on the rugby field or in the business world. So his commitment to Stellar Recruitment and the Canterbury Rebuild should not be taken lightly. His determination and work ethic are two characteristics McCaw has bucket loads of. He chose not to find out just exactly how bad his foot injury was during the Rugby World Cup in 2011. Instead to prevent everyone, especially the opposition and media, becoming aware that he could barely walk, he chose instead to hide away for the duration of the tournament, only making appearances when absolutely necessary and even playing down the pain he was in to his teammates. Yet he continued to give 100 percent in those games, never once letting an injury, which later turned out to be effectively three breaks in his foot, stop him from achieving his goal. Absence makes the heart grow fonder and no doubt McCaw is hoping this present break from the sport will reignite his passion for the game, spurring him on to maybe even take part in the All Blacks next World Cup campaign. At this particular interview, in late 2012, he is dressed in a tee shirt and denim shorts. He is relaxed and has his usual open smile - he looks like a boy from Kurow who is about to set off on an adventure. As he points out quite categorically during the interview, “rugby isn’t going to be around forever,” and so it is that he is happy to look towards the future at options that will allow him to develop further and learn different skills. Regardless of how many more times he dons the black number seven jersey again, McCaw’s drive to be the best he can will no doubt spur him on to succeed – which will be of great benefit for not just Stellar Recruitment but for many in Canterbury. www.canterburytoday.co.nz April/May 2013 | 17

News | Q&A

Inside innovation Not only is Ian Taylor the founder of one of New Zealand’s most innovative multimedia companies, but he just happened to revolutionise the way the world watches sport with the development of real time 3D graphics for the America’s Cup. But that’s not the only reason we wanted to talk innovation with him.

He shot to fame in the computing world when ARL provided revolutionary real time 3D sports graphics at the 1992 America’s Cup. The company has gone on to expand this technology into a range of global sports, including golf, cricket, tennis and Formula One.

Knowledge has always been at the core of successful economies. It was knowledge that created the first refrigerated shipping. We are just dealing with a new level of knowledge and a new way of delivering it. I have every confidence that if we don’t take full advantage of that, our kids will.

In 1992, in a world first, America’s Cup boats were tracked in real time off the coast of San Diego using Taylor’s software and it has been an essential component of every America’s Cup since. In 2000 he developed another world first – real 3D graphics of a sporting event, delivered to the world online. Photo by Sergio Dionisio

After 20 years with TVNZ, Ian went on to establish three successful technology businesses in Dunedin; multimedia company Taylormade Media, computer animation company Animation Research Ltd (ARL), and specialist online booking company BookIt.

Ian Taylor

How big an issue is the lack of start-up funding in terms of turning bright ideas into a business reality in New Zealand? That’s not really something I can comment on. I have always worried about taking other people’s money to chase my personal dreams. Perhaps one day I will have an idea that is strong enough to warrant that investment from strangers.

Martin Johnson, the former England rugby captain, looks at his swing on a monitor during a session on the Taylormade MATTsystem during a golf lesson

18 | April/May 2013 www.canterburytoday.co.nz

Martin Johnson, the former England rugby captain, receives instruction from Paul McGinley and Scott Drummond during a session on the Taylormade MATTsystem during a golf lesson

Besides sports, the company has contributed computer animation to television shows both You’ve taken some big risks in business, within New Zealand and overseas including: Kiwi documentary series Human Potential, the how important is risk taking to success? BBC’s Inventions That Changed the World, and That’s interesting because I don’t ever think National Geographic’s Mega Disasters. in terms of risk. I have never done a risk assessment on anything I have done. Equally, A lot of Kiwis think we are tucked away in I have never done anything that I didn’t feel the corner of the South Pacific, so we can’t excited and passionate about. Even when compete on an international stage, what things have turned bad, like our excursion into do you say to this? Indian cricket, I had no regrets. We achieved everything we set out to achieve. We just We should look on it as a strength. Sir Ernest happened to get shafted on the way. Rutherford is quoted as saying “We didn’t have the money – so we had to think.” That could just as easily be “We are tucked away in How much of an issue is tall poppy syndrome in this country? the corner of the South Pacific – so we have to think.” We can, and do, provide a I think it is overrated. Personally I find Kiwis special brand of thinking that is valued are genuinely proud of what we have done as around the world. a little company and it gives me great comfort to know that they care. Why is technological innovation so important? Your animation has been a huge hit in the I like the description of innovation as sporting world - where else do you see its “doing something better today than we did potential? it yesterday.” In that context it applies to We do sport because we love it. But we also everything we do – not just technology. We build air traffic control simulators, do city are wrong to think that technology is the only visualisation and planning, we work for one place that innovation takes place. of the largest mining companies in the world visualising natural catastrophe data, we built You’ve said in New Zealand people talk the the training simulator for one of the world’s talk about ingenuity and innovation, but leading F1 Race teams. There are lots of other nobody walks the walk, tell us about that? things we do – but again, the motivation is doing things we like. The government has recently announced changes to its procurement process. That’s the talk. We will know that they are walking What do you see in the future for digital the walk when more small, innovative New technology? Zealand companies start consistently winning It’s unlimited. I was brought up in a house government contracts. without electricity. I thought turning the light on with a flick of a switch was amazing. I So the notion of us becoming a knowledge have given up being surprised by the changes economy is really just a pipe dream? technology has brought to our lives. The big challenge is making sure that technology No, but I think we need to understand that the knowledge economy isn’t new. serves us, not the other way around.

Connecting New Zealanders to the world The twentieth century has been full of technological miracles; what was once science fiction has become a reality. It would not have been much more than two decades ago that the words, Google, broadband and Facebook, did not exist. But as technology advanced, more and more things have cropped up in the cyber world – information can be found in the blink of an eye and data can be stored in the “cloud”. Today you can see and talk to a person living across the other side of the world; you can even do your groceries with a plastic card through your computer.

From here to there For Kiwis today, this range of technological innovation is only accessible thanks to the Southern Cross Cables Network; a network made up of almost 30,500 kilometres of cable, including 28,900 kilometres of submarine cable.

It is these cables that link New Zealand, Australia, Fiji, Hawaii and the US mainland in a giant ring, with another cable linking the two landing stations in Hawaii; creating a network of cables in the shape of a figure eight.

be available by the much lower capacity Southern Cross quick satellite and the Tasman Two. This would severely affect other aspects such as • Construction began: 1998 banking and finance that are reliant on • Construction finished:2000 overseas connectivity.” • First traffic: 2000

Through these fast, high capacity fibre optic cables, New Zealanders are able to connect speedily and regularly to the world wide web. This complex network of pipes connects New Zealanders to a range of online information and services such as YouTube videos, email, Google, Facebook, Twitter and even role-playing games such as the ever-popular World of Warcraft.

An ever expanding network

• Built by: Alcatel-Lucent/Fujitsu

Construction of the Southern Cross network first began in March 1998 and was fully completed on February 28, 2001, costing $1.3b (USD). Since its creation the network capacity has undergone a number of major upgrades and expansions from the original 20Gbps in November, 2000. The current expansion will increase the total network capacity to two terabits per second from December, 2012.

• Area Served: South Pacific

Southern Cross’ director of sales and marketing, Ross Pfeffer points out that without this network of cables “broadband internet in New Zealand would not exist”.

And Ross says the future will only hold more expansions and improvements of the network. “Southern Cross will continue to upgrade and expand its “Southern Cross is the only way New capacity as demand increases and will Zealanders get access to offshore take advantage of new technology content. While satellite and an older efficiencies as they arise. This ensures fibre cable, the Tasman Two, exists, the that there is more sufficient capacity capacity limitations make them unviable to meet New Zealand and Australia’s as a reasonable alternative,” he says. demand growth for the “Without Southern Cross, internet in considerable future.” New Zealand would be severely limited; access to offshore content would only

facts

• Owners: 50 per cent owned by Telecom New Zealand, 40 percent by Singtel and 10 percent by Verizon business.

Southern Cross Cables For information about Southern Cross product options and what will work best for your organisation contact: Southern Cross Cables Ross Pfeffer Director Sales and Marketing T (04) 496 3248, (04) 499 7232 www.southerncrosscables.com

News | Tactics

Why sales training

works

By Kevin Vincent

One of the biggest challenges businesses face today is positioning their products and services for maximum marketability. In most industries, all the players have access to basically the same technology and resources thus, the products they turn out are very similar in terms of features, benefits and pricing. In such a climate, how do you get an edge? The best way to get ahead and stay “one up” on the competition is to become proficient at selling value instead of price. Any business that is willing to train its staff to the highest possible level will have the best chance of producing high income. Training is an important investment in your business. The need for training and development is ongoing for any effective sales team. The more frequent the training the more likely the team will deliver consistently improved results. Companies that choose not to provide training are hurting themselves, as they are not improving and investing in their people – the sales teams; the providers of their revenue. Any improvements, big or small in sales skills, such as prospecting, making better presentations, overcoming objections, value added negotiations, or closing can lead to significant increases in sales results. There are many well researched and documented reasons that cover the real and tangible benefits of sales and service training and here are a selection of the more widely known.

Sales and profitability Well trained sales teams will most definitely deliver increased sales results, leading to greater profits. The more understanding the sales team have of the sales process, the easier it will be to convert customer enquiries into sales. I have heard that it is not uncommon for up to 80 percent of the business being generated by just 20 percent of the salespeople. If this is the case then it’s no wonder that most sales organisations may struggle. If non-performers are being constantly replaced, then that staff turnover will be an enormous drain on budgets. Good customer relations will be difficult to secure, as you will be always introducing new sales people and any chance of retaining knowledge of your customers will remain elusive.

Customer service In order for organisations to excel, they must differentiate themselves and their employees in significant ways that add value to the customer experience. They must provide service that is unique, faster, more reliable, more responsive and more caring than ever before.

Increased customer service can be a surprising by-product of teaching your staff better sales skills. Many managers are surprised at the way customers respond to the increased interpersonal communication skills staff have when they learn better sales skills. Happy customers are the best promoters of your business. I am often surprised by some business owners who seem to take a “hands off” approach to customer service in their business; they hire what they think are good people and just assume that they’ll do the right things – often without even bothering to do any customer service training. When you train your customer service teams you will show them how to effectively cultivate improved customer relations instead of risking them.

“

Many managers are surprised at the way customers respond to the increased interpersonal communication skills staff have when they learn better sales skills. Happy customers are the best promoters of your business.

”

Connection between customer service and sales teams There is no doubt that sales and service are inextricably linked. Customer service is most often provided by telephone operators and sales generally by face to face contact. Both roles require good understanding of the customer and the customer’s needs. Both roles require similar skill sets in so far as finding the right solution for the customer. When the two roles are linked in a closer way, you will find the business benefits from happier customers and increased sales, as the teams work more cohesively as a part of the whole marketing environment. Good customer service must apply equally to both internal and external customers with the resultant outcome being an improved internal culture, leading to an improved external culture, benefiting clients and ultimately the company performance.

Better understanding of what makes a customer buy Without understanding why people buy the product, it is almost impossible for the salesperson to close the deal. Training will encourage your staff to consider the underlying reasons people make in any purchase. The purchasing process for a customer generally follows a process of being

20 | April/May 2013 www.canterburytoday.co.nz

receptive to buying, drawing some focus on specific needs, wants or desires, gaining knowledge of what is available to suit those requirements, evaluating the options and making a decision. The sales process mirrors this by providing the information, product or service that meets those requirements. By being able to provide the solutions, sales teams create an environment where customers feel comfortable and confident in buying. Sales and customer service teams must have comprehensive knowledge of the company capability and the benefits of the products and service you offer. In a former role I always ensured customer service teams had a product or two at their desks to study and learn about.

A company can add extra line items to a customer enquiry by knowing what is available and appropriate. It is a great key performance indicator (KPI) to capture and measure up-selling and a company will be pleasantly surprised just how much that can contribute to results. One never buys a suit without a new shirt and tie – do they? Great sales people will focus on all products and opportunities that benefit the customers and give better customer service. Sales training simply works and will benefit a company’s sales force on so many different levels.

Up-selling to other products

Sales is not just about getting clients and taking orders, there are call planning, relationship building, adding value, follow up skills, time management, prospecting skills and customer service skills involved as well.

Another benefit of increasing the sales skills is that staff are far more likely to introduce the customer to other products in your portfolio. For example we think of up-selling as the typical “Do you want fries with that?” Yes the age old up-sell is alive and well and it is very important.

Kevin Vincent is a director of business improvement consultants Vincent and Nugent Limited - www.vincentnugent.co.nz

News | Trends

Talking the talk By Melinda Collins

YouTube has come to define the era of online video; but while ‘Charlie bites his brother’s finger’, Justin Beiber wants to be your boyfriend and Lady Gaga has her cake and rolls around in it too, the web portal has in recent years become a showroom for the intellectual style of the digital age. With names like ‘Fifty shades of gay’, ‘Could tissue engineering mean personalised medicine?’ and ‘The dance of the dung beetle’, the latest trend in online clips seem to go against all the standard rules for internet infamy. It is elite idea sharing gone mainstream. TED Talks are a series of internet video lectures which have taken the world by storm, with more than one billion views worldwide. An acronym for technology, entertainment and design, TED Talks have developed from the conference of the same name. The trend began as a simple attempt to share what happens at TED with the world. Under the moniker “ideas worth spreading,” talks were released online, giving everyone on-demand access to the world’s most inspiring voices. So we’ve made it even simpler for you to hear these voices by hunting out the top 10 TED Talks for business. Just tap them into YouTube and you have a front seat pass.

was less about the product and more about whether or not you could get your idea to spread or not. Marketing guru and author Godin spells out why, when it comes to getting our attention, bad or bizarre ideas are more successful than boring ones. Cameron Herold: Let’s raise kids to be entrepreneurs Herold thinks weekly allowances teach kids the wrong habits – teaching kids to expect a regular paycheque, something to which entrepreneurs usually don’t get. Herold taught his two kids to walk around the yard looking for stuff that needs to get done, then they negotiate a price. He makes the case for a new type of parenting and education that helps would-be entrepreneurs flourish.

Jason Fried: Why work doesn’t happen at work The office isn’t a good place to work, meetings are toxic and ASAP is poison. In Jason Fried’s TED Talk, he lays out the problems with “work” and offers three suggestions to fix a broken office. Richard St. John: 8 secrets of success Why do people succeed? Is it because they are smart? Or are they just lucky? The answer is neither. Success analyst, speaker and author St. John asked more than 500 extraordinarily successful people what helped them succeed, analysed their answers and discovered eight traits successful people have in common.

Nigel Marsh: How to make work-life balance work Marsh, author of Overworked and Underlaid, speaks about the dangers of putting our lives in the hands of “abattoirs of the human soul” aka commercial corporations and how to enforce the boundaries we want in our life. Steve Jobs: How to live before you die

Rory Sutherland: Life lessons from an ad man Entrepreneurs can learn a lot by studying behavioural economics. Rory Sutherland, vice chairman of Ogilvy & Mather states that a change in perceived value can be just as satisfying as what we consider “real” value; a humorous and deeply insightful presentation that every entrepreneur, or at least every marketer, should watch. Simon Sinek: How great leaders inspire action People don’t buy what you do, they buy why you do it. An author, motivational speaker, and strategic communications professor at Columbia University, Sinek has a simple but powerful model for inspirational leadership that starts with his famous “golden circle of motivation” and the question “Why?” Seth Godin: How to get your ideas to spread Everyone has heard the expression “The best thing since sliced bread” but did you know that for 15 years after sliced bread was invented it wasn’t popular? The success of sliced bread, like the success of anything, 22 | April/May 2013 www.canterburytoday.co.nz

No list of inspiring talks would be complete without Steve Jobs’ 2005 commencement address at Stanford University. While not officially a TED Talk, the deeply touching and inspirational speech is included in TED’s “Best of the Web” list and is a must-watch even if you’ve already seen it before. Shawn Achor: The happy secret to better work Psychologist Shawn Achor doubles as a comedian in this talk, during which he says the lens through which your brain views the world shapes your reality. “And if we can change the lens not only can we change your happiness, but we can change every single educational and business outcome at the same time,” he says in this highly entertaining video. Julie Burstein: Four lessons in creativity In this inspiring talk, radio host and book author Julie Burstein gives voice to several interviews with remarkably talented people who found that creativity grows when you pay attention to the world around you, learn from challenges, push against the limits of what you can do as well as the hardest thing of all--embrace loss.

SOLVING YOUR STORAGE NEEDS Rack’n’Stack has the experience and innovative product range to meet the changing shelving and storage requirements of any New Zealand business. The Christchurch based company was formed in 2008 in response to the storage solutions market being dominated by a small number of large suppliers. Owner Stuart McLean wanted to provide customers with a combination of good-quality products, affordable pricing and efficient service. Stuart has been in Christchurch’s racking, shelving and forklift industry for 28 years and has a wealth of experience to share with customers. He believes the industry was being too heavily dominated by one player. Today Rack’n’Stack provides a great range of products at highly competitive prices, suitable for storing small items through to pallet racking for three to four tonne pallets.

Maximum storage and flexibility Rack’n’Stack’s most popular product is its selective, or adjustable, pallet racking, which Stuart says is wider and thicker than its competitors. Selective pallet racking is designed to provide ready access to every pallet. It can be serviced by virtually any type of forklift, including counterbalance and reach trucks. Requiring a relatively low capital investment, selective pallet racking is ideal where flexibility, access and speed of operation are the main objectives of the system. It can also be easily adjusted or relocated at any time.

In addition, Rack ‘n’ Stack offers cantilever racking, with no vertical obstructions in the storage area allowing customers to store longer products. (see photo). Drive-in racking designed for bulk storage of pallets with one of the highest storage densities is also available.

Cost effective storage options Rack’n’Stack offers a cheaper long-span shelving option to customers wanting low-budget storage. “We’ve imported a line of long-span shelving from China, which is cheaper than the old second-hand racking that we used to supply,” Stuart says. “It’s a better product and it makes better use of the customers shelving area, and it’s only about a third of the price of racking. There is a huge market for long span and we have a large range of shelving in stock, including the wooden board that drops into the recess of the beams.” “Long span shelving has no nuts or bolts and is easily adjustable. It comes in a range of heights, depths and lengths to suit your needs and is available for purchase off our website www.racknstack.co.nz” “Another product we have is rivet shelving, which is a lighter system than long span. It’s great for people with smaller light-weight items,” he says. Rack’n’Stack also supplies work benches, work stations, and a range of accessories such as plastic storage bins and moveable step ladders that allow access to shelving up to 3.6 metres high.

Meeting customers’ needs Rack’n’Stack is in the business of solving customers’ storage problems and Stuart McLean says adjustable pallet racking can be delivered and installed within a couple of days. “If someone rings, our sales manager Carl Tinker will visit measure and quote along with giving advice for the layout of the product,” he says. “With the pallet racking, we do a lot of problem solving. We ask them what sort of forklift they have, measure up and give them a quote and then we deliver it. Our staff will install it and dyna bolt it to the ground.” Rack ‘n ‘ Stack supplies to customers throughout New Zealand including those with branches nationally. Stuart says the company enjoys the business of repeat customers, who have continually changing needs. “The racking product has to change as their business grows and changes. Once people have got our racking they like us and trust us and they keep coming back.” Rack’n’Stack recently put together a heavy duty system for Jasol, which wanted a strong, safe system to store 1000-litre containers of hydrochloric acid. Other major customers include the Gough Group. Stuart says customers appreciate the fact that Rack’n’Stack is a family owned business, with his wife Katherine and their daughters Alice and Margot working in accounts and their son Robert working with the install team.

Pallet racking offers many benefits, including: • 100 percent access to stock • Can be designed to handle virtually any pallet size or weight • Suitable for a wide range of applications.

Rack’n’Stack provides a great quality range of storage products at competitive prices.

Rack’n’Stack’s most popular product is its selective, or adjustable, pallet racking.

RACK’N’STACK 8 Yukon Place Hornby Christchurch T (03) 349 2006 M (021) 545 055 E carl@RacknStack.co.nz www.RacknStack.co.nz

News | Ideas

Get smart in an employee’s market Ask around Canterbury and one of the biggest challenges companies are facing is finding staff. In some sectors, just employing is challenging and finding the right person is wrought with frustration. It often requires employers to change their thought processes and re-evaluate what they have to offer and who they will accept into the role. Pre-quake, employers had the luxury of choice, now it’s an employee’s market. One full of multiple offers, counter offers and a time when your corporate brand and culture become a major negotiating commodity. To add to the minefield of complications, there are less candidates applying, more recruitment agencies in the market and a shortage of people in certain sectors.

“Providing people with a career development plan is also immensely beneficial. You also need to acknowledge the good work people do – it is so simple yet we don’t do it enough,” adds Felicity.

Total human resource culture One of the biggest advantages employers can give themselves is to work with an experienced recruitment company who truly understand the local environment. This minimises risk and frees up business leaders to focus on what they are expert in. ”As a company, we continually evolve and expand our services to give our clients exactly what it is they need. In recent years, this has been to introduce a stable of human resources services. Companies understand that a small investment into proactive HR practices can make an immense difference to their retention and attraction rate.” Many small to medium companies simply do not have an HR manager (or team) and it is becoming increasingly common to contract in these services.

For 25 years Felicity Ryan has been in the midst of the recruitment swings and roundabouts in the Christchurch market. She has seen trends come and go and her team at Ryan Recruitment and HR Specialists have built an enviable business – one that now stands their clients in good stead.

Much of this work is done with the owner/ manager to ensure they have the capability and confidence to lead a team and maintain on going and supportive work environment. “They need to understand performance management, appraisal and genuine team building. And here in Canterbury, they need to understand change management,” Felicity says.

“Canterbury is living through a unique time and we work hard to re-educate our employers to find creative solutions to attract, develop and retain good employees,” Felicity says. “In this candidate-short market, employers need to be more innovative and provide reasons that extend well beyond money to attract good people.”

“Ryan has a first class capability to provide HR services, bringing a fresh, unbiased external approach to the challenges in the Canterbury business environment. Not only does this complement our recruitment services, it has given us a real edge in understanding the issues and what is impacting on companies in this area.”

And it’s not just paying lip service to being a good employer. Businesses need to have a genuine employee wellness plan – a living, breathing approach that encompasses numerous initiatives.

As it celebrates 25 years, Felicity reflects on the on-going changes in her own business. “Ryan has adapted to the changing market in specialising in different areas, such as industrial, as well as offering HR Services and executive placement.”

“Candidates are looking at the culture of a company when making a decision on where to work. Good people often have multiple offers and money alone is not enough, there needs to be more.” Never before has a holistic approach to worklife balance been more important. This could involve the ability to work from home, flexible hours, job sharing (particularly attractive to parents), embracing technology, life and medical insurances, fitness plans, regular massages, days off for birthdays and employment anniversary acknowledgement gifts. While Felicity appreciates this comes at a cost, it is really about balancing the long term benefits. “You have to become an employer of choice. Know your differentiators – why should someone work for you and not your competitor?

However, she says the fundamental model of the business remains the same. “We’re truly committed to helping people and it’s our service that brings people back.” Ryan Recruitment still works with companies that used the service when they first opened the doors. And they are seeing more and more candidates moving up the ladder and now becoming employers and still using the company’s services. At the end of the day, Ryan selects well. “And this is usually based on attitude as much as skills or experience, employers can then train people.” Employers need to move fast, “if a good applicant applies or is presented to you, move as quickly as you can to the interview and if relevant move to the offer stage. Good candidates are being snapped up.”

24 | April/May 2013 www.canterburytoday.co.nz

“

Canterbury is living through a unique time and we work hard to re-educate our employers to find creative solutions to attract, develop and retain good employees. - Felicity Ryan

”

Top tips to finding the best staff

Be an empathic employer; understand the changed environment in Christchurch

Think outside the square, i.e. job sharing, considering the more mature end of the market or taking a more lateral approach and sourcing people that can be trained to do the job – perhaps people they would not have considered in the past

Practice team building to keep the staff connected to your businesses goals

Be an employer of choice through value adds – deliver a genuine work-life balance Stay connected to your staff through regular staff appraisals. Are they happy, motivated, challenged and feeling rewarded? Embrace HR as a whole strategy, with greater focus on retention.

When recruiting for permanent staff, consider hiring someone initially on a temporary basis. This gives you the option to assess the candidate’s skills in your environment prior to committing to them permanently. Consider hiring temporary staff; there are great skilled people available. We understand this doesn’t apply to all companies as there is a cost in training, however for some it works well.

LOOKING FOR STAFF? DON’T BURY YOUR HEAD.

And now we’ve improved our site to make things even better to ensure you get quality applicants, not dozens of unauthorised overseas applicants that you can’t pronounce.

You can either buy 1 ad (for 1 month) for $89 or unlimited ads for 12 months for $595+gst 100% money back gurantee if you don’t think it’s the best money you’ve spent all year PLUS we’ll give you another 12 months free

You can include your company profile next to your ad so applicants can see why they want to work there – once again, other companies charge for this.

The launch site for every Kiwi career

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MYJOBSPACE.CO.NZ | 0800 486 329 | 85 PICTON AVE RICCARTON, CHRISTCHURCH, NEW ZEALAND 8011

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News | Lifestyles

Lifestyles

By Davina Richards

Smart and simple

Puzzleboard How do I put this… it’s just genius. This item has simply captured a concept everyone can appreciate – a creative way of being able to enjoy food and wine, as well as being able to greet guests with a free hand when at a party. The Puzzleboard can be used as a cutting board or serving plate. Slot more than one together and you can expand your space. What tops off this design is that any wine glass can simply be fitted in to the blank spot of the board. RRP: $44.95 Available from: www.notsocks.co.nz

Red heaven 2.

Gibbston Valley China Terrace Pinot Noir 2010 Rated five stars for the second consecutive year in Cuisine Magazine, Gibbston Valley winery has produced yet another must have red. This medium toned pinot noir has a sweetly floral lift with a layering of red fruit, leather and five spices. It is elegant with lovely clarity and consistency. A unique balanced taste and will keep for eight to 10 years. RRP: $55.00 (Regular) Available from: www.gibbstonvalleynz.com

Audio art

Davone/Eames Grande speakers

These distinctively designed Davone/Eames Grande speakers have certainly been created with style in mind, but they absolutely deliver in the quality stakes also. The laminated walnut colour and distinctively shaped body provides a modern retro elegance suitable for both traditional and modern homes. It’s a high end speaker delivering quality sound that also works as a stylish piece of furniture. Wherever you decide to place it, it will certainly maintain the gaze of many who walk in the room. RRP: $24,995 Available from: www.audioreference.co.nz

Scoopy doo

1.5L Ice Cream maker No matter what time of year, you just can’t beat ice cream – especially if it’s your own special recipe. In just 20 minutes or less you can make your own ice cream, frozen yogurt, sherbet and sorbet. Mix your own flavours to make the ultimate dessert – there’s nothing like your own brand. RRP: $169 Available from: www.thecookshop.co.nz

Excessive indulgence

Gold plated staples This case of 14 carat gold plated staples has more function than you might expect. The first being, of course, simply using them in your average stapler, so you can pimp up your paperwork. Or, you could put some excitement into your clothing and get creative. The luxury staples were intended primarily as a form of jewellery and you can apply them wherever you like just by using your ordinary stapler - boom. RRP: $91 Available from: www.oooms.nl

26 | April/May 2013 www.canterburytoday.co.nz

News | Lifestyles

Lifestyles By Davina Richards

Ready, set, go pro

Go Pro HERO3 Whether it’s skydiving, skiing, base jumping, surfing, biking, diving or driving, the Go Pro will playback all your favourite moments. The latest edition, the HERO3, is a small, tough, waterproof HD camera. It has been redesigned to be compact, lighter and records with a 12 megapixel sensor which allows the shooting of larger images. It has inbuilt Wi-Fi with remote control, flat lens, optional touch screen, and uses micro SD cards. RRP: $629.99 Available from: www.racetech.co.nz or www.gopro.com

Finishing touches

Boconcept cushions This contemporary striped design is the perfect accessory to enhance any contemporary furniture needing a stylish finish. If you want to make any setting stand out, Boconcept has a superb range of products, as well as design tips to help you transform any room and is available in dark grey and in different sizes. RRP: $79 Available from: www.boconcept.co.nz

Floor to ceiling

Origami no.1 Floor Lamp Designed for a room with a standard ceiling height, this simple lampshade radiates natural lighting to help create or enhance mood. Made from Japanese laminated washi paper, its sharp and stylish folded design is instantly eye catching. Its structure includes fibreglass and has a dimmer switch, allowing you to lift or lower the amount of light to fit the tone of any room. This unique floor lamp will turn any room in to a piece of art.

RRP: $451 Available from: www.etsy.com Shop link: www.etsy.com/shop/narcislight

Coffee lovers’ carry case

Objectify Tota Coffee Carrier Deluxe Forget coffee spits and drips as you try to stay balanced on the walk back to the office. Coffee lovers can now use the coffee carrier which is made from hard wearing 100 percent merino woollen felt. You can carry up to eight cups with two units in both hands, both large and small cups and includes the appropriate slots for sugar sachets and stirrers. It’s simple, stylish, hard wearing, rolls up for easy storage and serves great purpose for those coffee runs.

RRP: $30 Available from: www.vanilladesignstore.com

10.

Because you’re worth it

All-In-One BB Cream

10.

Finding the right makeup which suits your skin tone can be problematic, but the new All-In-One BB Cream is the makeup you’ll ever want or need. Once applied the cream transforms from a white cream to a burst of colour which adapts to your skin tone, leaving a natural, even and barely there finish. It doesn’t clog your pores and hydrates your skin – it's makeup and skin care all in one. RPP: $39 Available from: www.thebodyshop.co.nz www.canterburytoday.co.nz April/May 2013 | 27

News | Hot Spots By Davina Richards

Close to home

Bay of Islands

For a breath of fresh air that’s close to home, why not explore the stunning coastal scenery and 144 islands at the Bay of Islands. A popular activity is to take a boat to visit the Hole in the Rock, off Cape Brett and swim with the local bottlenose dolphins.

lead your eyes astray as you draw closer to its luxury villas. Eagles Nest is one of the most elegant and stylish hotels in New Zealand, exuding a magical aura with an instant attraction. The hotel boasts five luxurious villas offering magnificent views of transcendent landscapes with glistening waters, clear blue skies, wildlife and nature. Its spectacular views are enhanced by the large yawning windows and the outdoor and interior space is joined effortlessly to maximise incredible landscape views.

Experience the culture and lifestyle of Paihia, Kerikeri and Russell, a gateway to both our country’s history and nature, including giant kauri trees, as well as vineyards, art galleries, crafts and New Zealand made products. For those looking to go diving, snorkelling or sailing, you’ll find many water sports and recreational activities here.

If you do manage to peel yourself from the sun lounger at some point, you can enjoy the range of activities the hotel offers, including walks, tours, fishing, helicopter experience, skydiving, horse trekking, cycling and golf. <

Image courtesy of Innovation Norway, taken by Terje Rakke - Nordic Life.

For more information, visit www.northlandnz.com

Resign yourself to one of the best hotels in the country, Eagles Nest which will inevitably

Worth the trip

Not too far away

Tonga time

Norway's northern delights Home to glaciers, lakes, mountains, national parks, the northern lights and an Arctic ecosystem – Norway is simply a northern delight. Oslo, the Norwegian capital, holds the lure of cultured city life combined with being a gateway to outdoor activities, such as skiing or hiking in the expansive forests close by. Speaking of the great outdoors - with approximately 3,000 polar bears in Norway, Svalbard is the place to head for close encounters, or maybe catch some whale watching on the Nordland coast.

One of the many reasons to visit Tonga, the last Polynesian kingdom, is that it simply isn’t overrun by tourists. Its stimulating and laid back ambience quickly allows you to melt in to the Tongan way of life. There are as many as 170 islands which make up this fantastic country where the weather marginally changes throughout the year, so you can visit anytime and enjoy traditional Tongan fare, cultural shows and get in to the rhythm of Tongan festivals. Head off and explore deserted white beaches, volcanic landscapes, dive to discover wrecks, chasms and caves, snorkel on the vibrant reef, go sea kayaking, fishing, sailing, surfing, whale watching or swimming with humpback whales, go on a kart safari or explore beautiful rainforests on the many islets.

Sink your teeth into the range of scrumptious food from cheese, fish and meat to Scandinavian home made breads, delicious waffles and wafer biscuits.

Tonga is a friendly nation where the locals value their national identity and everyday living is a blend of rich history and modern elements. It’s not too far away and can be enjoyed at any time of the year. So whether you’re looking for an adventure packed holiday, an authentic Tongan experience, or want to laze around taking in the crystal blue views of the ocean from the comfort of a stunning beach, Tonga is at your service.

green and white light dancing across the dark winter sky, it’s a memory to last a lifetime. And why not try dog-sledding while you’re there? One of the country’s iconic views is from Preikestolen, known as Pulpit Rock, in Rogaland, perched high above one of Norway’s famous fjords. Take a two hour hike to reach the cliff which is perched more than 600m above the water of Lysefjord. Just be careful not to stand too close to the edge, unless you’re Bear Grylls that is. Norway is a truly remarkable place to visit and one which intends to permanently mark itself as a country that stays at the top of destination hotspots. For more information, visit: www.visitnorway.com

What better way to view Norway’s impressive scenery than with a train trip on the Oslo-Bergen rail line, known as one of the world’s most beautiful rail journeys. It links Norway’s two main cities, Oslo and Bergen and passes through forests, countryside and over Europe’s highest mountainous plateau, Hardangervidda. And it doesn’t matter if there’s falling snow or summer sunshine, any season will enhance your experience. Head north to see the spectacular northern lights - a phenomenal view worthy of anyone’s ‘bucket list’. If you’re lucky enough to catch a glimpse of the stunning display of

For more information, visit: www.thekingdomoftonga.com Northern Lights over Tromsø, Troms, Northern Norway Image courtesy of Innovation Norway, taken by Bård Løken.

28 | April/May 2013 www.canterburytoday.co.nz

News | Finance

Asked answered Kevin Vincent

Business consultant Kevin Vincent answers a couple of questions about workplace issues and how to deal with them.

Pressure at work Dear Kevin This year we have been under immense pressure at work and I am feeling a real sense of a lack of self confidence. I am experiencing these feelings in both group work and in one to one meetings. What can you suggest? Emily.

Hi Emily By acknowledging your feelings you have made a mighty first step in dealing with this. Please know that you are not alone. Many people are feeling the same at the moment and this is due to many factors, not least the current economic situation and the difficulties we all face to achieve our targets. I believe these feelings you have are shared by many, if not all of us from time to time, so are in fact quite normal. We all want to feel confident in our roles and abilities to deliver at work. Firstly, it is very important that you begin to become more confident with your peers and colleagues. Some folk just simply feel they don’t fit in and may be unsure how to handle situations (like conflict), or are unsure how to communicate and deal with issues with other people. Recognise that you do have something to offer your company and its people. You are of value and you have been employed to contribute in a positive way. The fact that you are there suggests you have the skills necessary. I would encourage you to engage with your colleagues and trust yourself. Recognise your strengths and weaknesses (we all have them), feel good about yourself and do not judge yourself. Try to contribute at meetings by speaking up (remember you do have something to offer), look for opportunities to compliment others and at the end of each day reflect. Reflect on your successes of the day and stay positive.

Why do CVs show such short times in jobs Dear Kevin I am an employer with a small team of 10 employees. I have been seeking to employ another team member and all the CVs that I receive seem to typically show very short periods of employment tenure. Why is this and is this a trend? George. Hi George, Yes it is a trend and there are reasons for this. First, the now retiring baby boomers outnumber recruits. Second, the average tenure of a job has been steadily decreasing since the 1950s when it was actually around 25 years to what is estimated currently at three to four years. I am convinced that more employees leave a place of work due to issues around their job, their management, the culture of the workplace and the work environment, than for reasons of money. When someone leaves, the reasons for this can often come back to people and relationships. It may be a lack of trust, poor communication, lack of feedback or encouragement and or lack of general appreciation - but the common denominator is relationships between people. It seems rarely to be about the money. You will have heard many people say “the most valuable asset in our business is our people”. If we don’t get the right people and look after them our customer service falls, absenteeism rises, customers walk and profits fall and the business owners get frustrated with reducing operating profits. Given these shorter employment tenure trends, it is upon us all in management and leadership roles to be very concerned as to why folk leave, to find out what the real costs of their leaving is and to find out how to fix it. Jack Welch of GE said “much of a company’s value lies between the eras of its employees”. If companies are bleeding talent they are bleeding value. I suggest all managers and leaders must work at keeping our promises, give recognition when deserved, use strength based comments rather than negative, respect privacy and help our people grow their opportunities. We must be very observant, always complete exit interviews when staff leave, continually focus on our people and always “give first – receive second”.

What is the true market wage in Canterbury? The rebuild is impacting every aspect of business in Canterbury and employment is one area where it is undisputedly making a mark. With Canterbury unemployment rates lower than most of the country (4.9 percent compared to the national average of 6.9 percent), the labour market is more dynamic now than it has been for many years. Finding the right people is challenging, knowing what money to offer them, even more so. As an employer, how do you know what the current-market wage rates really are? There is a lot of competition, hearsay and fluctuation; so how can you be confident that you are offering the right financial incentives? While the Employers’ National Wage and Salary Survey isn’t new, it has just moved to an “open all hours” platform. Canterbury Employers Chamber of Commerce, employment relations advisor, Keith Woodroof says it is now a crucial tool for Canterbury businesses. “The results are up to the minute which gives Canterbury employers’ confidence that any package they offer reflects what is actually happening right now in the market.” While Woodroof acknowledges that remuneration is only one factor influencing an employees’ decision to accept an employment offer, knowing that the money on the table is representative of the local market right now, is a huge advantage to

the employer. Meeting a potential employee’s expectations also gives you an added advantage. The Employers’ National Wage and Salary Survey is also a tool that allows you to monitor developments in the labour market – ensuring that you are well placed to make informed decisions around retention, as well as recruitment. Through the 24/7 website, employers can log in and provide the crucial information around what they are currently paying people in specific positions. This feeds into a central database of 216 occupations, from which you can request specific job position reports. All information is confidential and the position descriptions ensure compatible data is collected from across New Zealand. While the survey is national and run in partnership between four regional employer organisations, it provides regional reporting. It also provides an analysis of other employee benefits in play in the marketplace. “In Canterbury we encourage employers to be using this valuable tool. The market is constantly changing and we all know that success or failure is largely a result of having the right people on the team. It’s these people that innovate and drive your products and services.” While you can obtain reports without contributing data, the cost is higher. Information older than 12-months is automatically removed from the database, with weekly updates feeding in newly supplied information. www.nzsalarysurvey.co.nz The Employers’ National Wage and Salary Survey gives businesses up-to-the-minute wage rate information – a crucial tool in the Canterbury employment market.

Bright spots initiate SME optimism The latest research by New Zealand’s largest accounting software provider MYOB indicates that while local business owners see a long road ahead for the economic recovery, positive revenue prospects have boosted their confidence. The March 2013 MYOB Business Monitor report found small and medium business operators (SMEs) are optimistic about their prospects in the year ahead. This is despite only a one percentage-point increase in the proportion of SMEs whose revenue rose in the prior year, when comparing the latest study with the June 2012 study. The Monitor research, a national survey of some 1,000 SMEs commissioned to independent market research firm Colmar Brunton, has run since 2009. It explores

business performance, attitudes, plans, and more over time. In this study, one quarter of business operators (24 percent) expected the economy to improve within 12 months – up on 18 percent in June 2012. Two thirds (66 percent) expected improvements in more than one year and the remainder were unsure. Revenue expectations had also improved, as had the level of work in their quarterly pipeline. MYOB NZ Business Division general manager, James Scollay says it suggests business owners have welcomed a more positive last quarter of 2012 and are hoping to extend that to performance in 2013. “New Zealand businesses have been determinedly resilient throughout the economic recovery and we see them becoming more confident despite the protracted pace of improvement,” he says. “Thirty two percent of SMEs experienced a revenue increase over the last year and 38 percent experienced stability, which is positive. However, what’s more telling is the 41 percent expecting an increase in the coming 12 months, in addition to 42 percent who expect stable revenue. Things appear to be on the up for the engine room of our economy.” www.canterburytoday.co.nz April/May 2013 | 29

News | Profile

Creating a bit

of a hoopla

With the rise of niche fitness markets around the world, there isn’t much out there you can’t try. From dance fitness to roller skating classes, it would seem that such a profitable market, already so diverse in nature, is impenetrable to new players. However, one company is successfully spinning its way around New Zealand challenging the low key reputation of hobby businesses and monetising a fitness fad using a simple childhood toy. In2Hula has taken the humble hula hoop and turned it into a profitable nationwide business. Bernadette Smith has successfully reignited the conventional hula hoop and her company makes, sells and runs hula hooping classes, providing thousands of Kiwis with the means to attain full body fitness, in an entertaining and fun way.

How the hoopla started Launching a successful business while working full-time hasn’t been something Bernadette pulled off by chance. The idea for In2Hula stemmed from her daughter’s quest to lose her mummy tummy after giving birth to two children. After researching hula hooping online and finding it a fast growing fitness and dance trend around the world, she decided to bring the hula hoop back to life in New Zealand. So with In2Hula Bernadette produces and sells hoops online. And, since finding only children’s hoops readily available for sale, she utilised locally made, bespoke piping and with the help of her husband Grant, started making adult sized weighted hoops suitable for use as a serious fitness tool. Within a short space of time, In2Hula had an internationally trained hoop instructor and now currently holds weekly classes in Christchurch. The demand is so great that new instructors are being sought. When Bernadette launched In2Hula, she never dreamed it could become such a big success. “In2Hula never started as a big picture idea, I simply wanted to bring back the youthfulness of the hula hoop to people in a format that could help them reach their fitness goals.” The company’s success continues to soar annually at an astonishing rate – so much so, it has been surprising her accountant and continually surpassing Bernadette’s own expectations. The first step towards making a name for In2Hula was to set the New Zealand record for the most people simultaneously hula hooping. After reaching this record in 2009, In2Hula was being noticed nationally and the orders for hoops were quickly rising.

“But we needed more than a one-off event to get hooping recognised as a serious fitness activity that would provide a decent income. I aligned myself with professionals such as a PR agency and a hoop instructor in Australia, I created a website, and I researched and continue to be inspired by international trends in hooping.”

The success continues spinning upwards In2Hula’s success has been achieved through a combination of the right attitude, business practices and timing. Bernadette works on the premise that customer service is key. “I always want to follow through quickly with every client and be there to help. Extra lessons needed? I’m only a phone call away to discuss techniques and offer advice. “It’s important with a hobby business that the focus isn’t on the money, but on the passion for what you do. It ensures you genuinely want to help and gives everyone the best service possible, which in turn rewards you financially.” In2Hula’s personalised service is backed by a husband and wife team, working hard to under promise and over deliver, with processes and procedures in place to keep everything on track. “Over time I’ve utilised the tools and networks around me to grow, so we can deliver a great service and unique product to people locally and nationwide. Timing was also key to In2Hula’s growth. “When I see an opportunity, I take it. There are always risks but for us they have paid off.” Balancing a career as a sales manager as well as her hobby come business requires exceptional time management, focus and a determination to succeed. Bernadette’s philosophy in life and business is one of giving. From the very beginning, In2Hula has supported actively fundraised and donated thousands of dollars to charitable organisations – mostly focused on improving the life of children. “Not only does this reward us through the sheer good of giving, but it supports In2Hula as a business, because consumers associate us with the good things we do.”

30 | April/May 2013 www.canterburytoday.co.nz

“

It’s important with a hobby business that the focus isn’t on the money, but on the passion for what you do. It ensures you genuinely want to help and gives everyone the best service possible, which in turn rewards you financially. - Bernadette Smith

”

Bernadette’s top hobby-business success tips Market yourself continually Don’t be frightened about spending money on marketing. It took us five years to get dividends, but it showed us you have to spend it to make it.

Fight for your passion If there is something you are passionate about, don’t be frightened to give it a go. You only have one chance, and yes, you could fail, but at least you’ll have given it your best shot.

Have a living plan If we didn’t have a plan for our businesses, we wouldn’t have succeeded. I learnt over time to be so organised that it never became overwhelming balancing multiple jobs, businesses and life. I update our business plan annually and look at it regularly.

Reach out Gather a good network of people around you, this is vital to your business’ growth – and it’s not just about taking, but giving back.

Precious MOMENTS

Bryan Isbister is a multi-award winning master photographer with more than 20 years’ experience, holding an impressive 67 national awards since 1999. He is also a qualified member of the NZ Institute of Professional Photography and last year won the prestigious title NZ Classic Wedding Photographer of the Year. It should be noted that ‘classic’ doesn’t mean old fashioned – rather it is the ability to capture the moment using in camera skills and photographic experience, rather than using post production manipulation.

Let’s talk business Clients are welcomed in to the small and friendly studio on Ferry Road where Bryan works. A consultation is available to clients to discuss ideas, location and print options. Whether you’re looking for a formal studio surrounding or a natural environment in a location of your choice in Canterbury or in New Zealand, the choice is yours. “I often take families out to a beach such as Taylors Mistake or Brighton - or to a park, hills or river where people

can relax and be themselves. It helps me to capture them as they are,” Bryan says. He says a popular additional choice many clients choose to have is a photograph where the family forms part of the landscape and have it printed onto a canvas to showcase as art. Bryan describes his work as “very real” and tends not to follow all the rules of traditional photography. (It’s important to know the rules, but you can then break them). Rather than being placed in a stuffy pose, Bryan will get your family to interact with each other in a way that will bring out individual personalities. This results in a series of portraits that are more emotive and capture more spontaneous, fun moments.

Behind the lens Bryan’s enthusiasm for photography came to surface while travelling overseas. He completed a Diploma of Photographic Arts with distinction and later opened up the studio Creative Images Photography in 2004 to satisfy his creative taste.

“ Bryan’s images

capture magical moments.

“

Achieving the perfect portrait is usually the result of timing, creativity, knowledge, skill and a keen eye. At Creative Images Photography in Christchurch you can expect nothing less from a professional photographer who loves to capture your special moments and create images for you with the highest of standards.

“I love how you never really know what you’ll end up with until you’ve taken the images. You can do a certain amount of planning, but it’s always good when something unexpected happens. Because you’re capturing a split second, it’s great to see what you end up with at the end of the day. It’s a fantastic challenge and families are always happy with the end result,” Bryan says. “Most photographers work on their own and this can be isolating - so I make a point of going to photography seminars whenever possible to keep on top of my field of work. I enter professional competitions to see how I compare with my peers and I find that I always come away with new knowledge.

“The New Zealand Institute of Professional Photography (NZIPP) hold an annual conference and it is where New Zealand professional photographers get together, learn new skills, share ideas and have the chance to put their work up against each other to hopefully win a nationally recognised award.”

Capture the moment Families are ever changing and it’s important to have an ongoing pictorial record of special events and milestones. Whether it’s a graduation, wedding, birth of a baby or celebration of a grown family, Bryan’s images capture magical moments that he guarantees will be enjoyed by you and your children. There are many beautiful and inspiring spots across the region and throughout the country to use as the backdrop to form stunning photographs and art pieces. You may have somewhere in mind that is meaningful to you and your family, or you can talk with Bryan about some of his favourite places that may work for you. Creative Images will deliver quality portraits which maintain style, depth and scope; offering a wonderful collection of images in timeless black and white or colour, to remind and preserve special moments of history. Your children seem to grow almost before your eyes and in this digital age of lost photographs it’s easy to forget the enduring quality of a professional portrait. Don’t let another year slip away contact Bryan now while you are all together.

Creative Images Photography Ltd 694 Ferry Rd Christchurch Phone (03) 982 4624 Email info@creativeimages.co.nz www.creativeimages.co.nz

Testimonials: “Thank you so much for your fantastic work in capturing us… you have such a gift for getting the ‘real’ images.” “Dear Bryan, thank you! Thank you from the bottom of our hearts for recording our wedding day for us forever! We LOVE our photos and we loved having you with us on our special day” “Thank you so much for the truly outstanding work. Breathtaking.” “Many, many thanks for our amazing family portraits. We all have fond memories of the happy, fun time we had at your studio. See you again in a few years!”

Photographing: • • • • • • •

Babies Children Families Couples Weddings Business portraits Landscapes.

Creative Image offers a range of print options: • • • • •

Canvas Contemporary framing Quality albums Books DVDs. MASTER PHOTOGRAPHER

RR News | Technology

Smart storage By Melinda Collins

It’s one of those things with a catch phrase that’s really caught on – cloud computing. But what does cloud computing really mean and how can it help you? Cloud computing, quite simply, is internet based computing storage.

Where we previously would have saved data on our own computers, the idea of cloud computing is that same data is stored off-site – so if your machine or network goes up in smoke, your data doesn’t go with it. It is a solution which is growing in popularity, particularly within the SME sector. So why are more SMEs moving to the cloud? Cloud computing increases efficiency, helps improve cash flow and offers many more benefits. So what’s stopping the rest of us? “Deciding whether to move to the cloud is a business decision that depends on a variety of factors,” Privacy Commissioner Marie Shroff says. Shroff has just released guidance material for SMEs, to help them protect personal information when using cloud computing. “Businesses don’t necessarily have time to put together a checklist for themselves. So we’ve developed some guidance, including a list that sets out the most important questions for SMEs to think about and ask prospective cloud providers about.” The plan is to keep the guide up to date so it retains its usability. “We started by talking to some New Zealand businesses and government agencies to see how they were using the cloud and work out where the information gaps might be. “We’ve also consulted those businesses and agencies in developing the guidance. We welcome feedback to help us ensure that the guidance remains up to date

and useable throughout the business and government community,” she says. “Businesses today are increasingly turning to cloud computing, but many are flying blind with the range of options, providers and risks. Shifting to the cloud can often make really good sense. But responsible businesses will always want to be sure that their client and staff information will be safe. We saw a gap in the guidance that was available.” Some questions to ask providers are: • What information will you be sending to the cloud? Some types of information are more sensitive or risky than other types of information • How will you keep the information secure, both while it’s crossing the internet and when it’s stored with your cloud provider? • Will your cloud provider tell you if there’s a security breach, or if the information is accessed by anyone other than you? • Where will the information be stored? Some countries may not protect the information as strongly as you would like. • Can you get the information back – quickly – if you want it? • Who else might see the information and why? • Will the cloud provider delete the information if you decide to move service, or if you don’t need it any more? The cloud guidance is available free from the Privacy Commissioner’s website www.privacy.org.nz/using-the-cloud/

www.canterburytoday.co.nz April/May 2013 | 33

Invest in Christchurch 818 Colombo Street Section

SECURE YOUR NEW COMMERCIAL BUILDING in CENTRAL CITY MIXED USE ZONING

Land Owner

818 Colombo Street, Christchurch

Gary Collins

Consent approved to establish a mixed use (retail/hospitality and office) development. Preliminary plans prepared proposing car parking on the eastern half of the site and a new five level building on the western side of the site adjacent to Colombo Street. At present retail and/or food and beverage activities are proposed at ground floor level with office activity on the upper floor levels. - UP TO 16 CARPARKS - Possible to build 4 levels, approx 2250m â&#x20AC;&#x201C; 3 office and 1 retail - Total building floor area 2200m2 - On site rear car parking - Architectural concept plans available from well regarded M.A.P Architects - Owner will sell the land and insurance rebuild payout to a new owner - Land 1000m + $6.35mil insurance rebuild - Price on application

M 021 742 344

News | Life online

Digital networking By Melinda Collins

We are constantly being bombarded with information on how to use social media for the benefit of our business. But according to a recent MYOB Business Monitor’s survey of more than 1,000 small to medium enterprises, only a fifth of those firms now use social media – almost a quarter less than in August 2011.

Perhaps we can pass this off as one of those times where less really is more. Here we have broken social media down to its key elements, to make it easier to get your head around and make a tactical choice as to which will work best for you.

Blogging The typical definition of a blog, according to a Pyra Labs Blogger is, “a web page made up of usually short, frequently updated posts that are arranged chronologically – like a ‘what’s new’ page or a journal”. Business blogs offer an excellent corporate tool for communicating with customers to share your knowledge and expertise, all the while promoting your brand. So what does blogging offer small businesses? Freedom is yours. With business blogging, you simply write your thoughts, link to resources and publish. There are even some great blog software companies out there offering tools and set up guides to get you started (www. websitesetupguide.com). Quite simply, blogging is a web presence without the price tag. So when you haven’t the time to learn web html or the money to hire a developer, blogging enables you to get your name out there – really a great option for the SME owner. Most importantly, you need to have goals for what you want your blog to accomplish - whether that is to build a brand, generate leads, generate direct sales, or generate advertising revenue. These goals will determine your content. Once you’re in action, make sure monitor your traffic and analyse your success so you can tailor your blogging accordingly.

Social networking We’ve all heard about social networking and how we should use sites such as Facebook, Twitter and LinkedIn, but how do we integrate these tools into real life marketing? Social media enables a business to connect with customers on a very personal scale. Businesses on social networks build pages where people can become their fans or friends. You have instant access to many of

your existing and potential customers at any given point and it couldn’t be easier to get hold of them than the click of a button. Before you jump on the networking bandwagon, it’s important to consider what each site offers and how you can benefit from their resources. Without this plan your only success may prove to be in time wasting. Ask yourself what you business needs are. Social networking is about more than messaging former high school buddies, so set about a plan for what you want out of your networking – do you need more staff, do you want to market new products, build a brand or try out a new idea on the market? Next you need to know who your target market is because, with more than 300 million users on Facebook alone, you need to narrow your focus. Answering some of these questions will suggest to you which sites you should start with and the sort of content you should be considering. Remember a poorly managed page is likely more harmful than none at all, so make sure you have the time to maintain the site or find someone who can.

Multimedia Multimedia video sharing over the web is another great resource for SMEs to make their mark. Multimedia is essentially broadcasting a video or media file online, including video podcasts, vblogs, videocasting or webshows. Done correctly, it is a way for your customers to get behind the scenes of your business. There are four essential ingredients to successful multimedia marketing; equipment, a theme, an online portal and marketing. In terms of equipment, electronic gear is getting cheaper and cheaper, meaning many SMEs can gain access either short or long term, to the equipment required. If you have a higher budget however, you can hire a professional and many companies offer packages suitable for SMEs, such as www. ruffells.co.nz. You could have the best equipment and coolest video, but it wouldn’t matter unless you are doing something interesting. And

“

Before you jump on the networking bandwagon, it’s important to consider what each site offers and how you can benefit from their resources. Without this plan your only success may prove to be in time wasting.

”

whatever you do, don’t sit in an office chair preaching about your business. Sell your business. Talk to customers, film the store, take viewers behind the scenes of how you make products – anything cool and unique will work a treat.

Once you’ve got the video sorted, upload it for free on YouTube where it can be viewed by anyone. Webcasts can be uploaded to free or paid hosting sites such as iTunes.

However, regular surveillance of such sites allows you to interact directly with customers, while you manage your company’s reputation. In fact, by responding to criticism and posting answers to online queries in your industry can bring in new and repeat customers, if done properly. Even if your company is focused on quality customer service, sooner or later you are going to receive a less than favourable review on the web. It’s what you do next which is critical to your bottom line. Chances are the negative reviewer isn’t rushing back to your business, so the purpose of a response is to mitigate the negative impact of potential new customers who are scoping you out online. Firstly you need to be regularly keeping an eye out on what’s being said, so your response is timely. Some sites, such as TripAdvisor, provide a response gateway to enable you to respond. So once you have figured out if you can respond, you need to decide if you should respond. Some comments are just too abstract to attempt a response, and attempting to would be counterproductive. When you find a complaint which is suitable for a response, check your ego at the door. The time honoured approach of “feel, felt, found” is perfect for this.

Feel We understand how you feel about this; product / service / treatment / quality / price.

Felt Online review sites Surprisingly, using customer forums and review sites such as www.mytradesman.co.nz can generate sales and few of us are taking advantage of this great opportunity. To many, the internet can seem like a vast form where anyone can say anything and you can’t get your two cents in. Many businesses get caught up in the social media such as Twitter and Facebook, while neglecting review and answer sites.

If any other customers have felt this way, please contact us directly and immediately.

Found We looked into your complaint and here is what we found out about our business. This approach has a strong psychological impact on potential clients and a great way to end is with “Thanks for bringing this to our attention; this is how we fixed it so that it never happens again.” www.canterburytoday.co.nz April/May 2013 | 35

News | Mentoring

Cool advice

the individual programmes and find out which one is the best fit. The next step is to complete an application form. For some of our programmes we invite business to a screening session for others we accept them directly based on the application form.

By Karen Pasco

Who do you partner with to achieve this?

The Icehouse touts itself as providing entrepreneurs and business owners with the knowledge, tools and contacts to grow whether they be start-up or established businesses. The Icehouse start-up and Ice Angels director Ken Erskine shares the purpose of the organisation, the motivation behind it and the success stories of SMEs who sought their assistance.

We have some amazing partners who support us in helping develop Kiwi businesses to improve the economy. We have a large group of mentors and coaches who work directly with our customers and deliver our programmes. We work very closely with our foundation partner The University of Auckland as well as government institutions like ATEED and NZTE. We have close partnerships with a number of NZ corporates including BNZ, HP, Gen-i, Telecom, Microsoft, JBWere, KPMG and AJ Park.

“

- Director, Ken Erskine

What is The Icehouse? We are a hub for Kiwis in business. We support the entrepreneurs and business people who are likely to shape the future of New Zealand’s economy. We offer a range of business growth programmes for SMEs, a business incubator for start-ups, and access to New Zealand’s largest group of angel investors, the ICE Angels. One of our biggest strengths is our network – if you need to get connected, we can find the right person locally or internationally with only a few conversations. We’re taking three Kiwi companies to Silicon Valley to the USA Angel Capital Association’s International Angel Investment Showcase in April. This will be huge for these guys, not only do they get to present their ideas to a range of Angel backers, we’re going to work with them to organise one on one meetings and facilitate quality introductions. That’s just an example of how we leverage our network to help Kiwi businesses.

When did it start up, why did it start and who was it started by? The Icehouse was founded in 2001 in recognition of the importance of SMEs to the New Zealand economy. The founders wanted to create a place to assist entrepreneurial companies to be successful, both domestically and overseas, with the goal of helping New Zealand’s economy grow.

We offer them mentoring by experienced business people plus learning and development courses around strategy, leadership, market validation, business planning, financials, change management and technology adoption.

”

Who uses your services?

A wide range of NZ businesses and entrepreneurs come to The Icehouse. We work with early stage start-ups, developing new business ideas and later stage start-ups, looking at the next stages of growth and funding. For businesses that have been going for a while, we offer a range of development programmes for owners and senior leaders who want to grow their business and take it to the next level. The people we work with say the real difference in our programmes is they’re tangible, actionable and link directly to results. It’s more like practical learning rather than ‘book’ learning and we work alongside them to get from A to B.

The unique offering in many of our business programmes is the opportunity to be in the room learning with other owners who share The Icehouse was founded by David Irving, the same challenges. The reality is we’re Bridget Liddell, Barry Spicer and Geoff entrepreneurs working with entrepreneurs Whitcher with the financial support and – our real focus is on delivering measurable expertise of BNZ, HP, Microsoft, Telecom, programmes that benefit businesses. We’re Boston Consulting Group, Chapman Tripp, all about growth, and that could be in people, Carter Holt Harvey and Deloitte. capabilities or profit. 36 | April/May 2013 www.canterburytoday.co.nz

Who has been one of your top success stories?

How do businesses benefit from being involved with you? We offer them mentoring by experienced business people plus learning and development courses around strategy, leadership, market validation, business planning, financials, change management and technology adoption. Start-ups and SMEs also get access to our huge network of entrepreneurs, investors, advisors, corporates and government institutions locally and internationally. These connections offer advice and support and open doors for our companies.

What is the selection criteria when choosing start-ups and SMEs you will work with? We are working with all SMEs and start-ups that want to take their business to the next level and that have the right mindset. By right mindset we mean they have to be coachable and open to advice. When we work with start-ups, especially very early stage ones, we look at the idea and the size of the opportunity as well as the background and capability of the founder(s). The great thing about The Icehouse is we are running a number of different programmes and have a large group of mentors and advisors. This enables us to match businesses with the right programme or mentor to make sure they get the most out of their time with us.

What do they have to do to join one of the programmes? Visit our website (www.theicehouse.co.nz) and get in touch with us to learn more about

We had a number of great successes in the last 12 years. Looking at the start-up side some that stand out are eBUS, provider of expert software as a service for the TV broadcasting industry, who just recently got bought by UK firm IMD. Also wireless inductive technology provider PowerByProxi who is considered a world leader in its industry and has worked with around 30 large companies around the world in diverse areas including aerospace, security systems, sensor networks and hydraulic control. And BigLittleBang, a 3D virtual world for kids with over 125,000 users and this number is growing 35 percent month on month. Some of the well known SMEs we have worked with include ProLife Foods, a FMCG focused supplier of food products to NZ & Australia, Sutton Group, added value dairy manufacturer of infant formulas, JUCY rentals, Furnware, manufacturer of children’s school furniture, Farro Fresh and Future Products Group, a leader in FMCG retail fit-outs and refrigerated cabinetry.

Why do we need your organisation in this country? Start-ups and SMEs are the backbone of the New Zealand economy. We have a lot of great SMEs and entrepreneurs in New Zealand and every day more people have great business ideas. Kiwis are known for being innovative and NZ is considered one of the best places in the world to start a business. However, we often see Kiwis struggling to grow their businesses and turn them into successful companies with strong domestic and/or international markets that can help our economy long-term. We are helping entrepreneurs overcome these challenges and through that are helping the NZ economy.

Rebuilding Christchurch | Bayleys Property Management

Mastering the

rental market

Choosing to have your rental property managed by Bayleys Property Management means you’ll only be dealing with one person for all your property and tenanting issues. Continuity of service Directors Lisa Iliffe and Matthew Curtis say many other companies have dedicated staff who deal only with rental arrears and administration, regular routine inspections, or initial and final bond inspections. Often the tenant and owner are dealing with different people every time they contact their property management company, depending on the issue or situation. The difference at Bayleys Property Management is that there is a single point of contact for the tenant and owner at all times. The property manager deals with the incoming tenant and initial property inspection report/photos, does the regular routine inspections and also completes the final inspection at the end of the tenancy, which is often not the case with other property management companies in Christchurch. The property manager knows exactly what’s going on with your property at all times. “We manage fewer properties per property manager than most other management companies; it’s more of a boutique service. People can email or ring their property manager at any time, and they will take care of everything personally,” Iliffe says.

Property management guarantee Bayleys Property Management and its team offer a Full Service Guarantee. They guarantee that if after three months, you are not entirely satisfied with their services, they will cancel the contract and refund all fees paid to you. Also, clients are not required to sign into any fixed term contracts at any time

Complete property management service The Bayleys Property Management team in Christchurch offers a full range of services, from finding quality tenants, thorough and full reference checking, regular detailed inspections, final inspections, organise maintenance and repairs, as well as assisting owners with the EQC and opt out process and options available to them. All of the team are up to date with the RTA (Residential Tenancies Act) and are happy to offer assistance and advice to all owners and tenants. And if landlords decide to sell their rental property, the Bayleys team can offer assistance and advice around marketing your property for sale.

• Getting the best tenants available • Getting top dollar based on the current rental market • Rent is automatically collected • Your property is regularly checked and inspected and a full report and photos are provided to their clients • Any property management issues are dealt with • You don’t have to get involved with tenants or their issues • When a tenant leaves, bond refunds are processed.

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Getting the best tenant Choosing to have your rental property managed by the Bayleys Property Management team offers many benefits, including:

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38 | April/May 2013 www.canterburytoday.co.nz

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Bayleys Property Management in Christchurch takes great care to match the right tenant to each property, particularly in today’s high demand rental market. The Bayleys Property Management team, led by directors Matthew Curtis and Lisa Iliffe, know that bad tenants can be very difficult to get rid of. They take every precaution to ensure quality tenants, who pay promptly and regularly and take care of the property, go into every house they rent. Staff conduct extensive background checks and credit checks to find out whether a tenant has been to the housing tribunal in the past. References from previous landlords and current employers are gained whenever possible as well as house ownership details for tenants who have never rented before. “It’s really important to match the right tenant with the right property,” Curtis says. “That includes what rent they can afford, if they’re used to living in a similar property and if they have a stable income.

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Rebuilding Christchurch | Bayleys Property Management

“

The difference at Bayleys Property Management is that there is a single point of contact for the tenant and owner at all times.

“It’s pretty tough for tenants trying to find a house at the moment. If you want a three-four-bedroom house in Christchurch with good heating you’ll struggle to find something modern under $500 per week.” Prospective tenants are encouraged to register on the Bayleys Property Management’s rental website, which is easy to navigate, and see what properties are available. Both Curtis and Iliffe have considerable experience within the real estate and rental industry and work actively within their business, including after hours and during the weekends when necessary. Property is their passion, just talk to them and you will find out. Bayleys Property Management specialises in managing high quality rental homes, but is keen to manage any tidy rental home with motivated landlords. Iliffe’s role as business development manager means she is responsible for finding new business and ensuring the correct rent level is determined from the start. Christchurch’s rental market fluctuates over time and even through the seasons. As part of one of New Zealand’s largest real estate companies, Bayleys Rental Property Management has an in-depth knowledge of the local property and rental market, as well as access to the latest property research and trends. This ensures property owners gain the best return possible for their investment.

Casual letting

”

Bayleys Property Management is happy to help you find the right tenant for your property, even if you want to manage the tenancy yourself. Iliffe says many other rental property management companies don’t offer a casual letting service any more. “This is a great service for owners who still want to manage their own properties, but don’t want the hassle of advertising, reference checking, collecting the initial monies or writing up all the paperwork.”

Short term rentals Bayleys Property Management also has a range of properties available as short term rentals for 7-90 days. Short term rentals are popular for people having earthquake repairs done on their homes, or for people transferring into Christchurch who need short term accommodation. Most homes available for short term rentals are modern and fully furnished.

Earthquake repairs Bayleys Property Management is proactively helping owners get their earthquake repairs done with minimal disruption to tenants and the property. Owners are being asked to look at all the options, including opting out of the Fletchers repair programme, and are offered help in dealing with the opt out paperwork and contractors. “With Fletchers there’s not much flexibility in when they do the work,” Curtis says. “We only work with quality opt out contractors to ensure the work is carried out to a high standard and we can help owners book the repairs for when the tenant is on holiday, or at the end of the tenancy, so the tenant doesn’t have to move out.”

Matthew Curtis says owners get premium rents for renting their properties out as short term accommodation, but also face higher risks such as increased vacancy periods. However, he says the current rental situation in Christchurch is tough. “There are not a lot of vacant properties available and rent reviews are really important at the moment because rents are increasing.”

Proud to be supporting Bayleys Property Management

Bayleys Property Management 3 Deans Avenue, Riccarton Christchurch T (03) 375 4700 E pm@bayleys.co.nz www.bayleyspm.co.nz

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www.theconnectioncompany.co.nz www.canterburytoday.co.nz April/May 2013 | 39

Commercial and Industrial Design & Build Specialists

Construction

Calder Stewart Construction’s 60 strong Christchurch team have designed and built dozens of commercial and industrial buildings all over the City. From the new AON House in Blenheim Road, to Paul Kelly Properties Moorhouse Ave developments, through to supermarkets and industrial warehousing for industry giants Foodstuffs and Progressive Enterprises... and their clients keep choosing them, again and again. A philosophy of Reinvestment

Design a key to success

Calder Stewart Construction is part of the 300+ strong Calder Stewart Industries Ltd. Established in 1955 by Lance Calder and Bruce Stewart, Calder Stewart is still family owned and operates on a solid foundation of traditional family values providing reliable and high quality service, and reinvesting in staff and company assets.

Mathieson says Calder Stewart is focused primarily on design and build, which they recognised early on as a critical element in future development and growth. “We get on board with the clients at the first stage of the project and ascertain their requirements, from concept through to completion”, says Mathieson.

The company’s philosophy of reinvestment has lead Calder Stewart to become the industry leaders they are today - a vertically integrated enterprise featuring construction, steel, roofing, precast, reinforcing, development, forestry and distribution divisions.

Build it the right way

“We like to understand our clients’ businesses and work closely with them to develop the best design for their business. It’s all about the client at the end of the day – helping them grow their business”

“including Fonterra’s giant 54,000sqm dry store in Darfield, which will be the largest building in the South Island”

The Construction team’s core value is simple – ‘build it the right way’. Their vertically integrated supply chain allows in-house control of resources, offering clients total confidence in the practicality of design, quality of building materials, competitive pricing and proven expertise in building with steel and concrete.

Canterbury Regional Manager Adrian Mathieson says their ability to exceed client expectations is best demonstrated through the scale of projects now undertaken. These include Fonterra’s giant 54,000sqm dry store in Darfield, which will be the largest building in the South Island, a five level office block in Lincoln Road, and Calder Stewart’s own four level office block development at Hazeldean Office Park in Lincoln Road.

Rebuilding Christchurch

Many of Calder Stewart’s clients were severely impacted by the earthquakes. Mathieson says his focus was on getting them back up and running as quickly as possible “We have a strong and solid Southern ‘can-do’ approach, we just get in there and get the job done – so when the earthquakes struck our clients knew we would look after them.” says Mathieson. “Our reputation in Christchurch is strong and most of our work comes from repeat business and word of mouth.” Mathieson ends with the note that it is still a challenging environment in Canterbury, dealing with the changing building codes and design requirements. However his team have an extensive range of commercial and industrial projects currently underway throughout the city ensuring they’re fully abreast of, and can advise clients, on all aspects of project delivery.

3 8 8 B l e n h e i m R o a d | p h . 0 3 3 3 8 0 0 13 | w w w. c a l d e r s t e w a r t . c o . n z

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Rebuilding Christchurch | Fortis Construction

Development with a difference As a general contractor with depth and breadth of development and construction experience, Fortis Construction Limited offers a wide range of building services, making it easier for its residential and commercial clients to achieve positive outcomes.

Rendezvous Hotel The Pacific Tower will be as good, if not better, than new when it is handed back to the Rendezvous Hotel and private apartment owners. “The hotel and apartments have amazing 360-degree views over the city,” Fortis Construction project manager Mark Tonks says. “It’s one of the few remaining 4.5star central city hotels in Christchurch.” There also 14 privately owned apartments above the Rendezvous Hotel, with owners anxious for the building to be completed. Other major repair projects currently being undertaken by Fortis Construction include the Quest Hotel and Cathedral Junction, which involve similar work to the Pacific Tower.

A significant point of difference with the Christchurch based company is its diverse range of capabilities and its ability to complete much of its own sub trade work in house. “We do our own painting, plastering and tiling,” director Murray Withers says.

“New Regent Street is right across the road and is due to open any time,” Mark says.

“We have our own ropes access and confined spaces division, and we have a lot of our own equipment, from cranes and excavators, right down to specialised equipment. We do a lot of crack injection repair work, as well as civil projects.”

“There are often significant savings to be made from undertaking the construction process slightly differently than what may have been originally envisaged. We also understand intimately the process of adding value at the design phase so an owner can get more lettable space and thus a greater capital value.”

Fortis Construction has undertaken significant repairs and strengthening to the Pacific Tower building in Christchurch.

Another major strength of Fortis Construction is the experience it has gained over many years in the construction industry. “We’ve been a builder/developer and we can look at a client’s requirements and add value at the design and construction phase. We’re quite lateral thinking and given the depth of our experience, can advise on what the client is doing to improve their outcomes; I guess you could say we are a developer’s builder.

“I am certain that when the Quest Hotel opens in a couple of months it will be a great area to stay, with a lot of amenities.”

• Construction of commercial, industrial, educational and hospitality buildings

Residential builds and repairs

Cuddon Ltd is known for the reliability and innovative design of the products produced. Cuddon Ltd’s designers, engineers and manufacturers are recognised as being amongst the best in the world. Cuddon Ltd provide services to the following industries: • • • • •

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42 | April/May 2013 www.canterburytoday.co.nz

Structural steel fabrication Aquaculture Defence Electricity generation Food processing

An overview of Fortis Construction’s services

Fortis Construction has extensive experience in residential construction, including architectural hill homes, specialist and historic renovations, townhouses, apartment units, subdivisions, general alterations and renovations, and insurance repair work. “We have a solid workload on at present and the good thing about doing residential is you have to complete that to a very high standard because the owner has to live with your work,” Murray says. “Fortis Construction is growing and πexpanding, having purchased land to construct its new offices and warehouse facilities on Barbadoes St.” The company coordinates, administers and completes entire projects, including the architectural design, engineering, resource and building consent processes and even the civil works aspects. “Our residential arm just completed nine beautiful three bedroom townhouses in Halswell and are about to start 28 elderly person’s units.”

• Construction of residential housing, architectural, houses, townhouses and elderly person’s units • Earthquake repairs and seismic upgrades to both residential and commercial properties • High work and confined entry work • Building assessments and inspections with pricing • In house sub trades including plastering, painting, tiling, stone work, epoxy crack injection and grout pumping • Civil works including roading, retaining walls, gravel raft foundations etc. • Demolition and deconstruction work • Design and development consultancy to add value during the design-andbuild stages • Project management and cost control • Construction of replica heritage buildings using new materials to exceed code requirements.

Rebuilding Christchurch | Fortis Construction

Focus on earthquake repairs Fortis Construction has completed an extensive variety of earthquake repairs ranging from private residences to complex high-rise commercial buildings. The company was CERA accredited soon after the February 2011 earthquakes and is both Fletchers and MWH accredited. “We operated in the red zone doing a lot of make-safe and emergency work immediately after the earthquake and continue to work in the CBD. We have a Fletchers remediation division and have been actively repairing homes in Christchurch for Fletchers,” Murray says. Fortis Construction has been involved in the construction and repair of some of Christchurch’s most significant commercial and retail buildings.

Pacific Tower

the links is much easier, and if there’s another earthquake, the replacement of those links should be easier. We’ve introduced a lot of innovation in the building to mitigate risk for the stakeholders, especially with higher insurance excesses applying to buildings.”

Fortis Construction has completed an extensive variety of earthquake repairs ranging from private residences to complex high-rise commercial buildings.

Fortis Construction is nearing completion of the complex seismic and architectural repairs of the 23 level Pacific Tower high rise in Christchurch, home of the Rendezvous Hotel. The hotel in Gloucester Street is due to reopen soon, after being damaged in both the September 2010 and February 2011 earthquakes.

Evaluation) to CERA for permission to open the building and is confident approval will be forthcoming. “The project has gone smoothly and the Rendezvous Hotel is keen to reopen. The biggest issue we had was that whenever there is a small earthquake you get some minor cracking.”

Bringing the Pacific Tower Fortis Construction project manager Mark Tonks says the repairs and strengthening work back up to code have been both complex and extensive. The The February 2011 earthquake stressed some Rendezvous Hotel continued to operate after of the steel active links in the structure, the September 2010 earthquake, with Fortis Construction undertaking repairs floor by floor. reducing their strength. “When the February 2011 earthquake hit the hotel was vacated and put in the red zone for six months,” Mark says. “We were back working on the building the day after the February earthquake to evaluate any structural damage. We started repairs within three months.” The majority of the work involved crack repairs, plastering and painting, with some structural work as well. By March 2012 the repairs were completed and the building was ready to reopen. However, after applying to the Canterbury Earthquake Recovery Authority (CERA) for permission to open, it was decided additional structural work was required which took six months to complete,” he says. Fortis Construction has recently submitted a full peer reviewed DEE (Detailed Engineering

The repairs and strengthening work undertaken on the Pacific Tower in Gloucester Street have been both complex and extensive.

The Pacific Tower building, reportedly costing $50 million to build in 2008-09, opened in 2010. The building is classified as a grade A building and is now back to 100 percent of the new building code. It shows Christchurch developers and builders that high rise buildings could be made “to withstand the force of some of the strongest earthquakes we’ve ever known”.

Its earthquake repair work includes large commercial buildings, including the Pacific Tower in Gloucester Street, Cathedral Junction, Quest Hotel, Off the Square Hotel, as well as a rebuild of the Mayfair building in Worcester Street, which is to take place later in the year. “We’re proud and excited to be part of the reconstruction of Christchurch and we embrace the future vision for the CBD and wider city.”

Fortis Construction Limited PO Box 13413 Christchurch T (03) 374 2286 M (022) 017 7276 E enquiries@fortisconstruction.co.nz www.fortisconstruction.co.nz — Advertising Feature

The links are at the joints of structural steel beams. Although most were still well within safe strength levels, it was decided for an abundance of caution that additional links would be replaced to return them to pre earthquake strength levels. Several links were replaced to prevent further stress on them and to ensure full strength was restored. Removing the links was a complicated exercise. “The replacement of the active links in the building is akin to doing laparoscopic surgery on a building, due to the internal location of many of them and the requirement for them to be replaced sequentially on differing grid lines; it was a very complex job,” Mark says. “We replaced the welded links with bolted links so the building becomes more serviceable at no extra cost. In a lot of cases we put access hatches in so the inspection of

Mach3 is a family owned engineering company, based in Christchurch. We specialise in structural steel, balustrades, handrails, maintenance and general engineering.

When nothing but the best will do

49 Sonter Road, Sockburn, Christchurch Ph: 03 341 7311, Fax: 03 341 7310 Email: sales@mach3.co.nz

Proud to support Fortis Construction/Pacific Tower

www.mach3.co.nz www.canterburytoday.co.nz April/May 2013 | 43

Rebuilding Christchurch | Canzac

New ways of making concrete work You would be hard pressed to find anyone in New Zealand who knows as much about concrete construction as Lance Canute from CANZAC in Christchurch.

• Member of the Concrete Institute Of Australia

In the mid 1980s Canute returned to New Zealand and began working for C Lund and Son, becoming involved in one of the largest concrete pours in the country at that time, the Christchurch Law Courts Building.

• Member of the New Zealand Concrete Association

Today CANZAC is highly respected in the building industry as one of the leaders in new technologies and systems for concrete construction and Canute is rapidly gaining a reputation as the “go to guy” for engineers, contractors and developers when it comes to problem solving - a good man to have around in post earthquake Christchurch.

• Member of the New Zealand Precast Association

• Member of the New Zealand Concrete Placers and Finishers Association

“

What has always been a priority for me is that we have the best products for any job and have solutions at the ready when problems arise.

But what sets Canute and the CANZAC team apart from others in the business is that when it comes to problem solving they are proactive rather than reactive. Canute often has the solution before the engineers or construction project managers know they even have a problem. And Canute says that comes back to his practical experience on site. That makes the difference. “What has always been a priority for me is that we have the best products for any job and have solutions at the ready when problems arise,” he says. To achieve that goal Canute has been a regular attendee at the World of Concrete Trade Show the biggest show of its kind, held annually in the United States. Canute has been travelling to the show every year for more than 20 years and attends a lot of other trade shows around the world. The World of Concrete show brings together the world’s leading manufacturers of concrete construction products and innovations and new technologies are on display. “However, it is not a supermarket,” Canute says. “It is not a matter of walking around and saying ‘I’ll have some of those and some of that,’ no matter how good they sound. Some of these new products are untried and it is essential we are convinced they’ll do the job properly before I will offer them to our customers.” That can mean several years of testing or research, including calling on his connections in the concrete industry throughout the world,

A joint free slab section at Countdown Hornby

• Member of the American Concrete Institute

Canute’s involvement in the US concrete industry was to pay huge dividends when he set up his own company.

However, the financial crash of 1987 saw Canute, along with many others around the country, lose his job. But he is never one to sit around and wait for things to happen so in 1989, along with wife Carolyn, he set up CANZAC and started out on his own.

Lance Canute with the company’s Speed Form system used on Trimble Communications site in Christchurch <

CANZAC is a member of the following leading industry organisations:

For more than 30 years Canute has been involved in the concrete construction business. The Motueka raised Canute got a taste for the industry while on his OE, first working in high rise concrete construction in Dallas, Texas before moving on to Fort Worth, where he learned all about concrete tilt-up construction.

- Lance Canute

”

before Canute is convinced enough to offer them to his clients. What that means for CANZAC’s clients is they know they are going to get cutting edge concrete construction products and also know CANZAC is going to do the job required. The time spent on this research has meant CANZAC is now the exclusive distributor for many of the world’s leading concrete construction products in New Zealand and Australia. That these concrete construction product companies are happy for CANZAC to be exclusive distributors for their products is in part due to Canute’s standing in the concrete construction industry on a global level. Innovation is the lifeblood of CANZAC, but industry recognition for its products does not always lead to acceptance in the marketplace. In 2008 the company won The Most Innovative Product award at the World of Concrete show in Las Vegas for the product Joint Free Slabs. The system is particularly suited to large area floors which need applied finishes, such as vinyl or ceramic tiles. No control joints means no control joint cover strips in the applied finish and this results in better appearance and less maintenance, as well as quicker and cheaper construction.

44 | April/May 2013 www.canterburytoday.co.nz

But supplying their customers with world leading products is not the end of the job for the team at CANZAC. “You can have the best products in the world, but if they are not used properly, then they won’t do the job,” Canute says. “Our team are always on site assisting construction crews in the correct use of the products, because if the products do not perform, even if that is by incorrect installation, it is our reputation which suffers.” But this reputation hasn’t suffered – far from it. CANZAC is now the preferred supplier to many engineers, builders and concrete contractors and its reputation as an innovator and supplier of quality products to the concrete construction industry is glowing. The list is indeed impressive, including the Countdown supermarket chain by building all its new premises in Christchurch and around the country, and being involved in some of the biggest concrete construction projects in the country, such as the $400 million Wiri prison project near Auckland, the new $500 million Lion Nathan Brewery, the Claudelands Event Centre in Hamilton, Dunedin’s Forsyth Barr Stadium, major buildings for Fonterra, Mitre 10, Bunnings, Placemakers and PAK’nSAVE supermarkets, as well as the new AMI Stadium in Christchurch. Whatever it does CANZAC will continue to produce innovative products to help the construction industry. “New, innovative products which CANZAC introduced to the market have opened up new opportunities for the industry and continue to do so. We are committed to continued development and research of new and exciting products and developing distributors worldwide,” Canute says.

The CANZAC advantage - top five reasons to choose CANZAC The most innovative products in the concrete construction industry: Researched and sourced from overseas and local markets and they must meet stringent criteria of problem solving and adding value. Product knowledge: Technology moves so fast these days you can rely on CANZAC to advise you on the best products to suit your needs. Top quality: Not only do CANZAC sell top quality products, you can be assured that their product line is evolving through on going research and development. All under one roof: You can deal with CANZAC for all your concrete accessories, from joints in floors to joints in walls, as well as tilt up accessories and other innovative products. Honest and reliable: CANZAC’s approach to pricing and delivery times puts them in an enviable position earning the trust and loyalty of contractors and engineers throughout New Zealand.

CANZAC 50 Dakota Crescent Sockburn Christchurch T (03) 343 4254 Freephone 0800 422 692 E info@canzac.com www.canzac.com — Advertising Feature

Engineered Concrete Slab Solutions© Joint Free Slabs

Countdown Moorhouse Avenue

•

Substantial savings in construction time and maintenance

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Deletion of all sawn & formed control joints

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Full engineering design and support available

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Increases concrete strength

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Eliminates plastic shrinkage, cracking

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Cures and hardens slab and provides a uniform finish

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A superior defence against moisture/gas infiltration through concrete slabs on grade

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Excellent puncture and tear resistance

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Easy and reliable installation on the job site

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Unique micro doweling technology

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Repairs concrete cracks permanently

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Easy to use

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Ready for traffic in approximately 10 minutes

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Saves over 50% on labour in forming and stripping costs

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Delivered to site in any module size Fast and easy to install/no stripping required

Countdown Rolleston

Ultracure Biodegradable Concrete Curing Blanket

Cardboard Cathedral Christchurch Stego Wrap Vapour Barrier

210 Moorhouse Ave Christchurch Roadware 10 Minute Concrete Mender Roadware Flexible Cement II / Roadware Concrete Mender Safety Yellow

Used widely by concrete contractors prior to and after Canterbury earthquakes Speed Form Formwork System

•

Aberdine Street Christchurch

Trimble Communications

PO Box 3181, 50 Dakota Crescent, Sockburn, Christchurch, New Zealand, Ph 03 343-4254, Fax 343-4237, Freephone 0800 422 692, Email info@canzac.com

www.canterburytoday.co.nz April/May 2013 | 45

Rebuilding Christchurch | PBI Height Safety

PBI: Working at the top of a new Christchurch city PBI Height Safety is proud to be part of the rebuilding of a fantastic new Christchurch city. Safety and sustainability are catchwords that are being used to describe the rebuild and a new cityscape that embraces the brave new future of our city. An established Christchurch business, PBI was close at hand for the tragic earthquake events, quickly assisting the New Zealand Urban Search and Rescue team with height safety kits, and all staff volunteering time to support the rescue and cleanup. The company’s own building plans were delayed 12 months with the new building codes coming into action. Now settled into a modern, purpose built headquarters in Sockburn, managing director Paul Ivory has good reason to smile with this great facility and a fantastic, energetic team. While devastated at the losses in our iconic city, PBI is moving forward with the positive plans emerging to rebuild public and private buildings and facilities. Height safety is the concern of PBI as it endeavours to create a zero harm environment at height with safety through innovation, expertise and integrity, for workers, employers, building owners,

building principles and the citizens of New Zealand. Becoming New Zealand’s market leader for total fall protection and height safety consulting has been no accident. PBI has safety systems on many of the nation’s notable buildings. PBI’s professional service starts with an initial consultancy and height safety audit, through to supply and installation of the innovative, engineered and fully certified safety lines, tracks and systems, complete with training. Keeping up with safety technology from around the globe is a priority; all PBI systems are fully compliant with New Zealand safety guidelines and government legislation. PBI Height Safety Ltd is the only New Zealand company that is focused totally on the specialised field of height safety and fall protection, which includes horizontal and vertical safety life line systems, anchor points and access ways. Totally Canterbury owned and operated, PBI’s growth and expansion has positioned the company as New Zealand’s leading fall protection equipment specialist in an industry otherwise locally dominated by international companies. Starting as a small, family business in the late 1990s, PBI is now a highly respected safety company with an expert sales and installation team that covers the country.

MARKET LEADERS PROTECTING YOUR ROOF

FOR SAFE ACCESS SOLUTIONS

WITH PBI

E WE ARE TH

LITTLE BIG design agency

Trapazoidal Height Safety in Canterbury today ranges from the simplest home roof to an architecturally designed tower building, our modern new international airport to the iconic Marmite factory - it’s not all just about roofs. Safety solutions are a number one priority when working with architects, designers, health and safety officers, factory and site managers. PBI is the expert offering tailored height safety solutions; from consultancy, risk assessment for fall protection, installing height safety systems, engineering and design for difficult and unique situations, custom fabrications, IQP testing and certification, and importantly the training of employees in the use of specialist systems and ongoing inspection and maintenance.

We are the full service design agency and we’re here to help. Whether you’re after logo design or brand development, we’ve got you covered! Get in touch and see how we can help your business today. W

0800 357 003

48 | April/May 2013 www.canterburytoday.co.nz

www.platodesign.co.nz

DBI Sala Roofsafe spirotech anchor post

PBI’s extensive range of products can guarantee a permanent life line system that meets a budget, design needs and architectural requirements - both on new or existing structures for a ‘comprehensive height safety and access solution’. PBI is proud to be a very safe part of the fantastic emerging new Christchurch.

PBI Height Safety Ltd 8 Nga Mahi Road Sockburn Christchurch T (03) 357 0093 www.pbiheightsafety.com — Advertising Feature

Rebuilding Christchurch | PBI Height Safety PBI Height Safety releases DBI Sala Roofsafe Lifeline for effective height safety compliance on new and existing buildings Roofsafe Horizontal Lifeline by DBI Sala is a new product to meet the needs of today’s changing work environment. Current NZ workplace legislation requires any person working at height to be properly protected against the risk of falling, with a strong focus on workplace safety now that the ripple effect from the Pike River tragedy is understood. Changes in weather, wind, fragile roof elements, trip and slip hazards, steep inclines, along with worker fatigue/negligence are dangers when working at height. Providing a safe system of work is essential, ensuring both compliance with regulations and the safety of employees and contractors.

With many safety rules and regulations, how can you be sure that you have adequate height safety systems in place?

installed systems already in place across the country. PBI business development manager Simon Hughes says new Spiratech Force Management technology provides the lowest distributed load to the roof system using the Roofsafe Anchor.

It’s no accident that PBI is New Zealand’s leading height safety specialist. PBI understands height safety and the positive effects of maintaining employee and worker safety in the workplace - a leading consideration for any organisation today. Doing nothing is not an option! The requirements for fall protection are defined by law and to meet the requirements of the Health & Safety in Employment Act 1992 and Regulations 1995, any employer shall take all practicable steps to ensure employee safely. Principles, architects and engineers also have a responsibility in the construction, use and maintenance of a building to ensure no one is at risk. “Less known, but increasingly important is the fact that anyone who owns, leases or uses buildings or plant, have the responsibility for the safety of those involved in its

Spiratech post on bitumen baseplate

maintenance and repair,” managing director Paul Ivory says. “The Christchurch rebuild is focused strongly on safety and sustainability and we are seeing architects specify height safety systems into new buildings at planning stage, as well as companies, employers and individuals taking responsibility for height safety on their existing properties. “We welcome inquiry at planning stage and can offer professional assistance to ensure that projects are safety compliant.”

“The maximum end load in a multi-user fall is less than 6kN, giving DBI Sala Roofsafe system the lowest force rating in the market.” Suitable for fall arrest and fall restraint, the system has been designed to eliminate or substantially reduce the risk of injury or death to those working at height, while ensuring the integrity of the structure to which it is attached. “The unique Spiratech energy absorbing system inside the DBI Sala Roofsafe post/ anchor has reduced the overturning moment on the fixings by half - compared to other previously available anchors and those of the competitors - enabling us to utilise fewer fastenings in many circumstances,” Simon says.

PBI Height Safety specialises in proprietary height safety systems and is excited to have been selected as the accredited New Zealand distributor and installer of DBI Sala Roofsafe Lifeline Systems.

“This reduces the number of roof penetrations, saving time and money during installations. No one wants a brand new roof punctured with a whole lot of extra fastenings when so much effort goes into making roofs watertight.”

This new modular product includes flexibility of design, ideal for new construction, roof refurbishment and green roof projects not to mention the incredibly low profile, contemporary appearance which doesn’t detract from rooflines and building design. Unique and innovative, DBI Sala Roofsafe has had a very fast introduction with many

Roofs are changing to accommodate more insulation materials and being designed to utilise lighter materials and new technologies. PBI Height Safety is pleased to specify the DBI Sala Roofsafe Spiratech roof anchor product to ensure the highest levels of safety in modern building design and retrofits to existing buildings.

Goleman’s range of capabilities Goleman Cleaning – Exterior asset cleaning, including window cleaning and building washdowns. Specialised cleaning services include silo cleaning, decontamination cleaning and food preparation plant and machinery cleaning.

The Goleman touch Goleman™ is a leading consultant in exterior building care management and an innovative provider of building maintenance and cleaning. A privately owned company, Goleman has established a unique management system composed of people, programs and performance standards designed to reduce reactive maintenance costs and maximize the projected life cycle of any building.

Peter shunned the traditional method of erecting scaffolding around the building. Instead, he proposed painting the structure while hanging from a rope! This revolutionary approach turned out to be the start of something big.

About Goleman Goleman was established in Christchurch in 1993 by Peter Goleman. In late 1995, Peter seized the chance that would set him apart from the rest. Given the opportunity to paint all the exposed concrete areas and window frames of the old Christchurch Railway Station, sadly lost to the 2011 quake.

Word quickly spread among local building owners and managers about the ‘jolly crew on ropes’ and, as the acceptance of industrial rope access work grew, the Goleman team was called on to carry out a wider variety of building maintenance and cleaning jobs around the city. Goleman has now established offices in Wellington, Christchurch and Brisbane, Australia, and employs approximately 70 specialist trade staff caters for all of our clients’ needs.

Building Maintenance & Construction – can undertake maintenance works on almost every type of building material. Goleman Roofing & Waterproofing – has expertise in metal roofing, butyl roofing membranes, fibre reinforced fabric, liquid applied membranes, torch-on membranes and tanking membranes. Goleman Painting – specialise in commercial painting, rope access painting, interior painting of both new builds and renovations, specialist coatings, exterior and interior painting service. Geotechnical – this includes cliff face inspections, rock stabilisation and scaling, drilling, pneumatic and hydraulic and “down the hole” hammer, blasting and netting.

NZ’s Leading Complete Asset Care Service • Specialist Cleaning • Building Maintenance & Construction • Geo-technical • Roofing • Water Proofing & Painting Christchurch | Wellington | Brisbane Phone: 03 98 238 30 | www.goleman.co.nz www.canterburytoday.co.nz April/May 2013 | 49

Rebuilding Christchurch | Health & Safety

Preparing for winter It’s interesting how we all recognise the discomfort of the cold, yet rarely do we consider its effects on us while we work. The effects of the cold can range from increased risk of injury, reduced work rate and quality, and greater potential for damage to plant and equipment. Studies have shown that exposure to even moderately cold temperatures can increase the likelihood of workplace incidents. This is because the body’s response to cold causes a decrease in manual dexterity, fingertip sensitivity and muscle strength decreases. Even single digit temperatures can have a wide range of potential harmful effects. Also, the degree of coldness can be underestimated if other factors such as wind chill are not considered. The cold can also affect the ability to concentrate on the task at hand. It can increase irritability and frustration and may even incline people towards taking shortcuts to get finish faster. So how can you help prevent yourself and your employees from the adverse effects of harsh winter conditions? Consider the following points when protecting yourself and your employees from severe winter conditions.

Personal protective equipment Clothing and other Personal protective equipment (PPE) should be appropriate to the weather conditions and the level and duration of the task. The Ministry of Business, Innovation and Employment (MBIE), states that protective clothing is necessary for all work carried out in less than four degrees C, taking into consideration the effect of wind chill.

Particular PPE you could pay attention to are: Layers Clothing should be worn in multiple layers: the air between the layers of clothing provides better insulation. Layering also allows easier adjustment as temperature changes. Being too hot is just as challenging as being too cold.

Fibres Materials such as polypropylene and polyesters are much better than cotton. Cotton tends to dampen faster and increase the chill effect by robbing body heat. Many technical fabrics are available today draw moisture away from the skin.

Outer layers Jackets should be rain and wind proof and allow for easy opening and removal. They should also be able to close off and open at the waist, neck and wrists to help control heat and excess sweating. Always make outer layers high visibility.

Hats A merino wool or polypropylene hat worn under a hard hat can reduce excessive heat loss. Heavy or thick beanies should be avoided, as they will affect the fit and effectiveness of the hard hat.

PROTECT YOUR BUSINESS FROM THE FLU Because your staff are your greatest asset FLU SEASON IS HERE! VACCINATE TODAY AT YOUR WORKPLACE ● Employee health monitoring ● Pre-employment health assessments ● Safety Systems ● Vaccinations

Workplace Health and Safety Service

www.safesound.co.nz - Ph 3432 359 50 | April/May 2013 www.canterburytoday.co.nz

Hand protection According to MBIE, when manual handling needs to take place for more than 10 - 20 minutes at temperatures below 16◦C, special precautions need to be put in place, such as providing warm air blowers or insulated handles on tools. Gloves are also an option, but these can become bulky and affect a worker’s manual dexterity – so try to fix these concerns so safety does not become compromised.

Maintenance Clothes and equipment should be kept clean and dry.

Footwear Modern safety footwear is generally well padded, insulated and made from materials such as leather, which allows the boots to breath.

Socks One pair of thick socks, or two pairs (one inner sock of polypropylenes, nylon or thin wool and a larger thick sock for the outer) is suitable for cold conditions. However, caution must be applied, particularly if the wearer has diabetes or circulation problems, as the thickness of fabric will cause tighter fitting of the safety boots.

Face and eye protection In extremely harsh conditions, face and eye protection is appropriate. Make sure the lenses are separated from the nose and mouth to prevent fogging and frosting.

Food, shelter and wellbeing Food and liquid intake are essential to maintain body heat and prevent dehydration. More energy is exerted when working in cold conditions as the body is working hard to keep warm. MBIE states that if continuous work is carried out in temperatures below 0°C, heated warming shelters such as cabins or

‘smoko’ rooms should be available. A strict timetable for breaks should be allowed to let employees warm up and change into dry clothes. A business could also look into investing in flu shots for their employees as a potential sickness prevention strategy.

Training Workers and supervisors should be trained in recognising the symptoms of adverse effect to cold exposure. Workers should be informed about PPE, safe work practices and emergency procedures in case of injury. While working in the cold, a buddy system should be used. Look out for one another and be alert for the symptoms of hypothermia.

Equipment The risk of cold injury can be minimised by good equipment choice and design. Plant, equipment and tools should be designed so that they can be operated without having to remove items of protective clothing. The more complex or fiddly the activity is, the greater the likelihood that PPE will be discarded during the process. If a worker cannot be adequately protected from the effects of cold, then work must be suspended, or work regimes modified, to remove the risk of harm. It’s not about working harder – it’s about working smarter.

Mark Walklin is a safety advisor for Site Safe NZ Inc and belongs to a nationwide network of Site Safe Safety Advisors that help promote, advocate and educate the New Zealand construction industry. Site Safe NZ Inc is a not for profit, industry led organisation that promotes a culture of safety in the New Zealand construction and related industries. If you would like to know more about Site Safe and how the organisation can assist you, or talk to one of our safety advisors, then please contact them on 0800 SITE SAFE or visit www.sitesafe.org.nz.

Rebuilding Christchurch | Health & Safety

Bata Industrials Many professional workers walk more in safety shoes than casual shoes, with Bata Industrials offering a range of footwear that is comfortable and healthy, as well as safe.

Bata Industrials offers a range of high-quality work shoes and boots, including:

Since then, Bata Industrials has evolved into a designer, producer and marketer of safety footwear and hosiery, exclusively to professional end user markets. Today Bata Industrials is one of world’s largest manufacturers of this type of footwear and the only one that is truly a global player.

The Bata Shoe organisation is one of the world’s largest manufacturers and retailers of footwear. Activities are carried out in 50 countries on virtually every continent. More than 40,000 people are employed worldwide. Every day, about one million customers are being served throughout its 4600 retail stores worldwide.

Brief history Founded in Czechoslovakia in 1894, Bata was one of the world’s first global manufacturers. This expansion continued and by 1960, Bata employed 42,000 employees, owned thousands of company stores and many factories. Bata Industrials was founded in the 1970s as a result of a market call for footwear for professionals.

52 | April/May 2013 www.canterburytoday.co.nz

• Bickz: Light weight and flexible, performing well in both industrial and professional environments further protect and also further extend the life span and durability of your boots. The unique torsion stabiliser provides excellent surety under foot and helps reduce the risk of ankle roll.

Mammoet Workwear Working Heroes Bata Heroes provide outstanding comfort for the longest of working days. Dual density soles, tri-density PU insoles and thick poron inserts provide incredible cushioning under foot, even in the harshest terrain. Add to this padded collars and tounge, beathable linings, spacious steel toe caps and a generous comfort fitting and you have a great all round environment for you feet to work in. Functionality is enhanced in every step through well designed flex grooves in the sole and pre-formed curving at the toe. Secondly, and as equally importantly, Heroes are built to deal with tough working environments. The rubber nitrile outsoles are heat, oil and acid resistant and every pair of Heroes features an external TPU bump cap to

For more than 40 years, Mammoet has been carrying out the most challenging lifting and transport operations all around the world. Mammoet Workwear is about protection in the most extreme conditions. The development of Mammoet Workwear is based on four points: 1. Mammoet Aquasystem® prevents the penetration of any moisture, but does breathe, allowing you to stand in the water all day. 2. Antiskid sole – a rubber sole specially developed to provide grip under the most extreme circumstances and has a steel inner sole. 3. Fit – made to offer sufficient room around the front of the foot and instep, for more stability and comfort. 4. Virtually indestructible - rubber nose and heel protection make the shoes nearly indestructible.

• Deep Comfort: Premium full grain or nubuck leather uppers, with a mushroom lamella sole design for extra comfort • Heroes: Providing outstanding comfort for the longest of working days • Ladies: An economical range offering premium styling and features • Mammoet: Protection in the most extreme conditions • Natural Collection: An extended product range of robust footwear for any working conditions • Specialty: The Vulcan smelter boot offers heat and fire resistance • SportMates: The latest in sports-styled safety footwear from Bata Industrials • Safety and non-safety gumboots. Bata Company (NZ) Limited Private Bag 7903 Newtown Wellington T (04) 383 5550 Freephone 0800658 068 E orders@batashoes.co.nz www.bata.net.nz

— Advertising Feature

Rebuilding Christchurch | Traffic Management

Staying on top of traffic Traffic management is more than road cones and vehicle routes. It’s about matching services to how you might travel the streets. This is the business of Traffic R Us. Gaining the right consents quickly and efficiently and running a site correctly means ensuring every specification is accurately met. “We don’t put our clients or ourselves at risk by rushing through job plans. We prefer to get it right first time, saving our clients time and money. For on the road peace of mind we ensure our service is always to the highest standard. When it comes to delivering a safe, efficient and reliable traffic management service, we’re driving ahead.”

Why use Traffic R Us? The company started in 2008 with a small tight-knit team. “With two full-time Traffic Management Planning (TMP) designers we can scope and prepare detailed plans with speed, precision and efficiency. It’s here we pride ourselves on going above and beyond. Our planning expertise means clients can progress their projects with the minimum of fuss and stress.

“Our work is about preparing for a huge range of contingencies – then being able to react correctly if things change. Here, experience is crucial. We need to recognise crowd and individual behaviour in high-risk traffic situations and respond quickly and confidently.” Despite the standards and regulations there is distinct difference in what you may receive in terms of service and outcome in the industry. With the challenging conditions of Christchurch roads an even stronger focus on this ever changing environment is required. Most of us grew up driving these roads. This local understanding bolsters the company’s experience even further.

Capabilities The strong reputation of Traffic R Us has been earned through its attention to detail and client oriented service. Long standing relationships with clients stands as testament to this work. “These clients know that we won’t cut corners. The many rules and regulations are there for a reason. That’s why we always have approved documentation before moving onto the next phase of a project. “The huge amount of work that goes into the mapping and planning side of our work is non-negotiable. “The dangers of traffic management are obvious, as are the problems of impeded traffic flow. So we ensure our services are

efficient, consistent and to an incredibly high standard.

that New Zealand roads are subjected to. We plan for every user and every condition.

“We offer a wide range of traffic management equipment, from a simple temporary warning sign through to advanced Variable Message LED signs.

“Ensuring a safe passage around road changes involves giving everyone involved a clear direction. Our integrity and professionalism delivers on-going peace of mind to our clients.

While we import some specialist equipment much of our product range is developed and produced locally. We ensure every piece is built to the highest standard – when safety is paramount you need complete confidence your equipment will do the job.”

“We also have regular internal meetings to ensure everyone stays up to speed, and regular education sessions help our staff up skill.

For a full price list of our traffic management equipment for hire, get in contact www.trafficrus.co.nz.

“At Traffic R Us we always try to remain streets ahead of any potential issue with traffic management. To accomplish this we remain true to our key principles and deliver consistently high standards in every aspect of our work.”

Health and safety There are a huge range of road users that require consideration when planning for and working in traffic management. “It’s not just the drivers we must consider but every type of road user – from the pedestrian to the jogger to the cyclist to the bus driver. Then there is equally large range of conditions

Traffic R Us 11A Langstone Lane Papanui Christchurch T (03) 354 8575 E info@trafficrus.co.nz www.trafficrus.co.nz — Advertising Feature

www.canterburytoday.co.nz April/May 2013 | 53

Rebuilding Christchurch | Traffic Management

Keeping the traffic moving

Temporary Traffic Management

With thousands of kilometres of Canterbury infrastructure to be repaired, one of the leading, privately owned traffic management companies assisting with the work, recognises that exceptional service is still its highest priority.

Helping to rebuild Christchurch

There is no shortage of contracts and Men@ Work continues to grow its team to manage the demand, but directors Dean and Esther Hyde know it is attention to detail, team training and a warm ‘can-do’ attitude that will see the company prosper well into the future.

“We have a strong team culture and it is one we nurture and continue to grow,” Dean says. “We are all motivated by progress and we have seen a lot of that internally, which of course then translates to improvements that are passed onto our clients.”

Our team is proud to be supporting the rebuild, with 40 plus people working all hours to keep the traffic moving.

The Kaiapoi based temporary traffic management company is working alongside all the main contractors that are working on road repairs and the infrastructure that lies beneath the roads.

Minimising traffic inconvenience

• Over 40 qualified STMS • VMS Boards • Attenuator Trucks • Comprehensive fleet of vehicles • Exceptional Service • Traffic Management Consultancy

It is an environment where safety is paramount – that of both the public and the crews at work. Men@Work’s exceptional safety record, attention to detail while on jobs and outstanding service all boil down to one thing… passion.

It is hard work and high profile work, but Men@Work is managing traffic on many of the city’s biggest road work jobs and can appreciate the progress that is now being made. “In everything we do, there is always the motivation to assist the job in getting done as quickly as possible,” Dean says.

Dean and Esther are dedicated to keeping their business at the top of its game and “There is still a lot to do and we know delays dedicate significant resources into training and and road closures frustrate motorists, cyclists up-skilling their team. and pedestrians, so we continue to work closely with all our clients to find the best When Dean and Esther purchased the business, they spotted a gap in the market for traffic outcomes that cause the minimum amount of disturbance to traffic flow.” a small, privately owned traffic management business that would provide excellent customer service. Pre-quake they worked predominately with smaller contractors who needed traffic management services. “With one phone call we take away all the problems and difficulties that are involved with traffic management. We have expert people who are trained to do this and do it well,” Dean says. Post-quake both the team and size of the jobs has escalated, but dedication to excellence remains, as does their commitment to all their clients – regardless of their requirements. Recruiting and training staff has been a major focus, particularly over recent months. “We took on our first Site Traffic Management Supervisor (STMS) in February 2011 on a contract basis.” Now the company has 40 qualified STMS staff that have been groomed through courses and trained on the road. “We have an excellent team, supported by quality, top end equipment and both are continually growing.

This means working all hours, but it is all part of their contribution to getting Canterbury back on its feet, Dean adds. Sometimes getting the job done involves a co-operative approach and it isn’t unusual to see Men@Work employees working alongside competitors, sharing resources as necessary. “We work closely with nearly all the other traffic management companies in Christchurch and maintain excellent relationships with them. We make ourselves available to help when it’s needed.” That same goodwill is extended to the community. Dean and Esther are willing sponsors and supporters of many local events and initiatives that require road management services. “We believe that our personal motivation and goals and the great people we have surrounded ourselves by have driven the business from strength to strength. We pride ourselves on exceptional customer service and efficient systems,” Dean says.

Case study Enhancing great events with effective traffic management Moving more than 3,500 cars in and out of an event in a short space of time on a state highway that is a major transport route north and south requires a lot of planning and expertise. For Men@Work managing all aspects of traffic management at a major event is all part of a day’s work. The recent Mudhouse Winery Tour offered up a logistical challenge, but it’s one the team were well familiar with. Training development manager, Dave Duff has been involved in managing the traffic for this event for five years and explains that traffic management in this setting requires a different mindset from the infrastructure work they do. “It’s all about potential problem solving. An event of this nature falls outside the Code of Practice which dictates how a worksite is managed.” Dave says the event involves Transit New Zealand, the Police, fire service, the event management team and the management team from the Mudhouse. “We have to have a plan in place for every risk and eventuality.” Seamlessly narrowing and slowing vehicles on a major traffic route takes expertise and experience. Vehicles are slowed from 100 kilometres an hour to 30, and in a space of two hours more than 3,500 cars are reduced to a single lane to allow safe entry and exit to the event. This takes more than 700 traffic cones and many specialised signs – all of which need to be put out and brought off the road in a very short space of time. “The managed traffic flow is the first contact the public has with an event and it’s the last contact as they leave, so we want their flow through our managed area to be a good one – nothing is worse than remembering an event because you were stuck in traffic.”

187a Ohoka Road Kaiapoi

Mudhouse Café and Cellar Door manager Jenny Anderson says the job is massive, but adds that working with Men@Work is a pleasure. “They are a very well oiled machine and it always runs like clockwork.”

03 327 6400 027 422 5687

Good communications, better systems and a great relationship with everyone involved on the day, makes this process smooth and hassle free,” Dave says.

54 | April/May 2013 www.canterburytoday.co.nz

Rebuilding Christchurch | Traffic Management

See orange, not red For a while, Christchurch seemed to have developed a curious fondness for humble orange traffic cones. They appeared in art, were adorned with flowers and featured in news stories. But as the rebuild moves out of the honeymoon phase, is there is a risk that people will stop feeling a fondness for orange and start seeing red instead? Stronger Christchurch Infrastructure Rebuild Team, or SCIRT, is one of the key players in the rebuild space. With responsibility for repairing and rebuilding roads and wastewater, storm water and fresh water networks, SCIRT’s work often impacts traffic as underground services are generally located in the road corridor. SCIRT general manager Duncan Gibb says the organisation’s goal is to rebuild horizontal infrastructure. “But we need to do this while keeping traffic flowing.” Every day within greater Christchurch there are more than 1.1 million trips made by car or truck, 50,000 made by bus and a similar number made by bike. Keeping people and goods moving safely and efficiently is essential to a vibrant economy and a critical priority for Christchurch during the rebuild phase. “No one likes being caught up in roadwork. This is why we look at traffic management at three levels - project, programme and city wide perspectives, because any change to traffic has the potential to affect the network elsewhere.” Before any work can occur on the road, a site specific Traffic Management Plan (TMP) must be developed and approved. A national standard (Code of Practice for Temporary Traffic Management) applies to traffic management throughout the whole of New Zealand. The code sets out the requirements for TMPs, including the use of traffic devices like signage, traffic cones and signed speed limits. With SCIRT working on around 100 projects currently and up to as many as 150 sites at peak construction, each TMP must also be considered as part of a bigger programme picture. SCIRT is responsible for ensuring its work is coordinated across its sites. TMPs are checked to avoid worksites overlapping or detour routes conflicting. For busier roads, SCIRT uses computer based analysis to calculate likely traffic queues and delays. This sometimes means re-sequencing work to avoid extensive queues or delays. However, longer queues and delays are occasionally an unavoidable part of getting the work done. “It isn’t easy and people may not be aware of the extensive analysis, planning and preparation involved. We need to make sure

there isn’t so much work in a particular area that it brings traffic to a standstill,” Duncan says. SCIRT also works with other agencies, including the council and the New Zealand Transport Agency on a co-ordinated, city wide approach. This includes continual assessment of the cumulative effects on traffic of work sites across the city and ensuring the right traffic management plan strategy is in place. The group has implemented the www. transportforchch.govt.nz website that provides a continual feed of real time traffic information and road closure information, along with alerts and transport news items. SCIRT is also working with other agencies to positively influence how the code can be adjusted to suit the unique traffic circumstances in the city during the rebuild phase. This includes identifying ways to safely reduce the accumulation of orange around the city. The aim is that although work sites will increase in 2013, the amount of signs and cones should reduce. With SCIRT reaching its construction peak this year, Duncan wants to remind people that we all have a part to play in making sure the traffic management around the city is effective. “We can only succeed together. The next time you drive through road works, remember that for many of the people rebuilding our city, the road is their work place.” Christchurch motorists will probably have noticed workers with STMS emblazoned on their safety vest. The acronym stands for Site Traffic Management Supervisor and each of these people is qualified to manage traffic. “We have about 100 STMS out there at the moment. It is very high risk work and they deserve the respect of everyone who uses the road network. “We want to thank the people of Christchurch for their patience to date and ask for their ongoing support when driving through or near road works. “It is not worth risking a life to save a few minutes. It’s all a matter of allowing a bit of extra time and accepting that road works are a part of our city’s recovery.” SCIRT produces bumper stickers to promote safe driving through road works. If you’d like copies for your workplace or car, contact SCIRT at info@scirt.co.nz Visit www. strongerchristchurch.govt.nz for details of SCIRT’s work.

The equipment and resources available includes; · · · · · · · · · · ·

Variable Message Electronic display boards – trailer mounted Advanced Variable Message board – truck mounted Truck Mounted attenuators Sign & Cone Hire Portable traffic lights Barrier hire Purpose built signs trucks Events management Traffic Management plan design & submissions Skilled & Certified personnel Traffic Services (speed humps, wheel stops)

Traffic Management Services is the largest independent provider of traffic management in the South Island. They provide solutions for all Level 1 & Level 2 traffic management and specialise in equipment hire and state highway management. Their range of equipment is comprehensive and their services operate seven days per week, twenty four hours per day.

Traffic Management Services is part of the Spray Marks Group, and is located at 723 Halswell Junction Road in Hornby, Christchurch. www.spraymarks.co.nz | 03-3498817 | 0800 101 373

www.canterburytoday.co.nz April/May 2013 | 55

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cost-effective investment in the long-run. Not only thanks to the extra attention and respect your business will receive, but also thanks to lower spending on service and repairs thanks to classleading service intervals and warranty periods. For example, did you know that the Volkswagen Crafter boasts an outstanding 250,000km as part of Volkswagen’s “2+1 Warranty” service - a warranty that is unique in its class. If you’ve already been looking at vehicle options, you’ll be aware that most other manufacturers offer a 100,000 km warranty. At 250 percent of the distance, you can begin to get an impression of the confidence that European manufacturers have in the reliability of their vehicles. On top of this, Volkswagen also provides a six year anti-corrosion warranty for the Amarok and an incredible 12 year anti-corrosion warranty for other Volkswagen commercial vehicles.

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Rebuilding Christchurch | Engineered Wood Products

Building better with wood Structurally strong yet flexible, durable yet design friendly, abundant yet attractive – wood has qualities beyond comparison and its place in the rebuild of Christchurch is a cause championed by many industry professionals. Engineer Paolo Lavisci has previous experience with earthquakes and their displacement effect. His company’s timber designs were used as permanent replacement accommodation for 20,000 people who lost their homes in the 2009 L’Aquila earthquake in Italy – their new homes were built within six months of the earthquakes happening, such is wood’s ease of construction. Lavisci, along with British architect Andrew Waugh, both world renowned in the field of engineered wood, are two of the voices calling for the rebuild of Christchurch to be constructed using wood products. Proof can be seen all around our city as the 1940’s and 1950’s state houses built from wood still stand, while more modern buildings used primarily concrete and steel, crumbled with disastrous consequences.

The Expan building The Expan building is a case study that stands as an undeniable testament to the benefits of using engineered wood technology in seismically active regions. The two storey building utilises LVL (laminated veneer lumber) as post tension structural framing, as well as in the TCC (timber concrete composite) mid-floor. The TCC Floor combines the fire and acoustic benefits of a concrete floor slab with the high strength to weight of LVL, to produce a light weight flooring system which combines the benefits of both materials.

to be used as the STIC office and a standing demonstration of the strength of engineered wood products.

Seismic testing Christchurch is susceptible to seismic activity - a fact garden city residents know all too well and it’s the number one consideration afforded when constructing new buildings in the region. Engineers, project managers, property developers and such all have an elevated level of social responsibility when undertaking new projects in a region prone to the earthquakes. Wood presents a viable solution to the movement of the earth beneath it, by those rebuilding on our own shores. as well as being attractive, cheap, versatile Christchurch is famed for its name – the and abundant (as well as sustainable) in Garden City – therefore it should be a fitting New Zealand. recipient of its own country’s iconic product The key is to find the right balance when and the presence of more wooden structures selecting materials fit for the rebuild. Steel in the city would reinforce that mantle as a is renowned for tensile strength and wood green city. for its flexibility and lightweight density. This co-existence of two complementary materials The natural appearance of wood induces a certain sense of co-habitation between being combined was the basis for LVL which human kind and nature itself. In fact, we as utilises sacrificial dissipaters and steel ‘plug humans have used wood for construction for and play’ units to absorb seismic energy. hundreds of thousands of years, due mainly to Any damage to buildings using LVL will only its varied attributes including being a carbon be to those sacrificial dissipaters that can be neutral resource, although that is a more replaced quickly and efficiently to reduce modern day concern as we grow increasingly down-time from offices and homes. environment-conscious.

As nature intended

The Expan building was originally set up in a laboratory to test its resilience to earthquakes, with building withstanding around 30 to 40 simulated earthquakes (ironically before the seismic activity of 2011), measuring as strong as eight on the Richter scale.

Wood is New Zealand’s most natural and sustainable building product. Figures on the Ministry for Primary Industries website are readily available to the public and indicate an eco-friendly trend of more sustainable round wood forestry, as well as healthy export statistics.

Structural Timber Innovation Company (STIC) chief executive Robert Finch was impressed enough to keep the building on the campus

While the rest of the world sees the benefits of using the wood harvested here in New Zealand, it should be seriously considered

Consider the carbon footprint of the cement industry is seven percent of the world’s carbon footprint – to put this in perspective, air travel constitutes less than two percent. And it’s not just the environment that benefits - the Scandinavians subscribe to a research based philosophy that wood structures lower the heart rate of the inhabitants, something to consider when relocating workers into the new city centre; workers who may have been traumatised by the events of the past.

Wood also has a high strength to weight ratio compared to building materials such as concrete, which is approximately five times the density of wood. This also helps with the ease and speed of construction – two paramount aspects in the efficient rebuild of Christchurch. The construction of the Expan building is a good example of construction speed with the build taking a total of only two days from start to finish.

Wood for thought The responsibility lies firmly in the hands of the property developers, builders, architects, designers and so on to embrace New Zealand’s home grown wood for use in the rejuvenation of a city. Not only will it keep much needed revenue streams within the country, it will set an example to the world of the capability of Christchurch to become a beautifully constructed city whose robust attitude can be reflected in its innovative use of wood’s qualities. Strong, flexible, attractive, carbon neutral, easy to use and abundant – the list goes on. The question is why wouldn’t we use wood?

The Merritt building’s owners, the Merritt Family Trust, along with architect Sheppard and Rout and engineers Kirk Roberts have all been significant drivers of using LVL in the project.

Images provided courtesy of Carter Holt Harvey Woodproducts. 58 | April/May 2013 www.canterburytoday.co.nz

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Agribusiness | Proarb Canterbury

Professional tree care Caring for trees is not just a job for Bryce Hannah, but is a passion derived from working with and learning from the best in all aspects of the tree care industry. After he returned home to Christchurch with his fiancé last March from several years working in the Australian tree industry, Bryce established his own arboriculture tree company - Proarb Canterbury. Techniques range from rose pruning to some of the largest tree removals in Australia. Now Bryce is home he wants to take that experience and provide the best possible customer service and expert advice he can give. Proarb has a focus on providing a professional, affordable service with a personal approach that remains important to Bryce, guaranteeing workmanship quality. “The advantage of being a small business is that I am able to work with the client on all aspects of the job from start to finish,” he says. “We have a three and a half-tonne digger, wood chipper, crane and truck, so we can take care of anything.”

“

Proarb offers a wide range of tree services that include:

Customer testimonials

• Shelter belt maintenance • Transplanting

“It’s a pleasure to comment on the service that Bryce Hannah of ProArb provided for us. He was involved in climbing trees and pruning them for us to take away the branches prior to felling the trees. We live out of town and he was called upon to make numerous visits. His workmanship was at the highest standard; his manner was always friendly and accommodating. I would have no hesitation in recommending this hard working young man.”

• Specialist complex tree removals • Felling • Aesthetic pruning • Topping • Contract climbing • Firewood • Stump grinding • Mulching • Free quotes.

- Michael and Pam Hamilton, Oxford

“Bryce of Proarb provided an excellent, professional and friendly service from first contact until the time he left my property looking very much improved. Proarb Canterbury was one of the firms I approached for a free quote. The quote was similar to one other but it was Bryce’s friendly and obliging manner and knowledgeable advice that clinched it for me. “I highly recommend Proarb Canterbury to anyone who is looking for a professional and reliable service from someone who knows trees.”

Bryce Hannah of Proarb Canterbury in action dismantling a 30-metre poplar tree.

- Fern Whitau, Beckenham, Christchurch

“Thank you so much for doing such a great job on the huge specimen tree at the front of my property. The tree looks fantastic and no mess. Also the hard work you did on the row of poplars; will be nice when they start to show some green leaves. “I have checked your website proarbcanterbury.com and see you have some pictures of your work. I would like to leave a testimonial on your website to recommend your work. You are very professional, efficient and your advice is much appreciated and best of all, you love trees.” - Diane Browman, Fernside, Canterbury

Proarb Canterbury arborist Bryce Hannah.

Proarb Canterbury T (021) 211 6014 E proarb1@hotmail.com www.proarbcanterbury.com

”

— Advertising Feature

CHARTERED ACCOUNTANTS Proud to support Proarb Canterbury Ltd Ph: 03 352 1076

www.canterburytoday.co.nz April/May 2013 | 61

Agribusiness | Irrigation New Zealand

Drought emphasises benefits of irrigation The North Island of New Zealand is now officially experiencing drought and Canterbury has also suffered from a dry summer. None of us will forget the series of fire events that terrified residents in Selwyn District and Christchurch City in January. Two months later, our lawns are parched, vegetable gardens are shriveling away and in many parts of the region, the only greenery to be seen is outside the city - in irrigated paddocks. In years like this, the important role irrigation plays in our economy is even more evident. Without access to reliable and sustainable water, more of our farmers would be suffering. Production would drop, staff would be laid off and many businesses and all of Canterbury’s rural towns and Christchurch city itself would significantly feel the knock-on effects of a drought. That’s why the Government has stepped in to help North Island communities. They acknowledge and understand the long term effects of a dry summer. So let’s look at the significance of irrigation for Canterbury. Along with Otago, our regions collectively account for 80 percent of New Zealand’s irrigated area. Total irrigated area in New Zealand is estimated at 650,000 ha.

Unfortunately it is difficult to estimate the flow-on impact on GDP because of how New Zealand’s economic statistics are compiled. However, local independent studies of the Opuha Dam and the North Otago Irrigation Company back up the private to public ratios mentioned. The studies show that farm expenditure, gross farm revenue and farm employment opportunities all increase threefold when converting from dry land to irrigated agriculture. For the Opuha Dam, a total community benefit to the South Canterbury region of $51 million (figure inflation adjusted using CPI), is realised per annum. The way irrigation adds value is illustrated in the diagram to the right. The natural summer dry weather pattern in Canterbury and Otago (from spring to autumn), leads to a soil water deficit which reduces plant growth. 62 | April/May 2013 www.canterburytoday.co.nz

Irrigation technology and practice is constantly evolving. As we better understand crop water needs, irrigation is being used to manipulate plant growth. For example, wine grapes are deliberately stressed to produce New Zealand’s premium wine brands. World leading precision technologies such as variable rate irrigators (a New Zealand invention) that automatically adjust irrigation to the soil’s need are also being rapidly adopted as older equipment comes up for replacement. It’s exciting times ahead for irrigation and food production in New Zealand as we learn and apply the knowledge gained.

A natural fenceline and lush pasture. Photo courtesy of Paul Reese, Irrigation New Zealand.

Pasture production curve - dry land versus irrigated.

There are also considerable flow-on economic benefits to the community from irrigation. For every dollar of private benefit, there is more than three dollars of public benefit and for high value crops, this ratio increases to six dollars.

Irrigation also increases the efficiency of other inputs such as labour, energy, agrichemicals and fertiliser and thus improves overall sustainability. Most of these inputs are required at the same level regardless of final yield. Irrigation removes the drought risk and effectively increases the benefit per litre of diesel used, kilogram of fertiliser applied, or hours of work employed in growing crops, as it helps guarantee production levels.

The Economic Value of Irrigation in New Zealand, a report compiled by the Ministry of Agriculture and Forestry (MAF) in 2004, showed that irrigation contributed 11 percent of farm gate GDP in 2002/03, yet accounted for less than four percent of farmed land. In 2010, Irrigation New Zealand recalculated that the irrigation expansion now contributes 19 percent of farm gate GDP and 1.9 percent to national GDP. It is well proven that irrigated land is at least three times more productive than dry land and these figures reflect this.

Irrigation makes up this soil water deficit and enables production to be maximised throughout the season. The trend shown in the diagram is typical of a pastoral farming system. However, the actual impact varies by region (the drier the climate the more pronounced the benefit), season, farm system and enterprise. The effect on farm profit is further influenced by the farm management system and practices adopted.

Image provided courtesy of Environment Canterbury.

Avoiding water stress induced production losses has flow-on benefits. Processers require certainty from primary producers so their production and market commitments can be met. Irrigation gives them confidence to contract purchase and maximises their processing and marketing efficiencies. There is overwhelming evidence that shows irrigation is of huge socio-economic benefit to New Zealand – for both urban and rural people alike. Irrigation, if properly managed, also promotes sustainability helping to ensure crops maximise the uptake of applied nutrients from the soil and convert this into quality and yield. The impacts of the North Island droughts of 2013 will be felt far and wide – they will create a dent in New Zealand’s balance sheet that will impact on all of us. It’s time the naysayers of irrigation woke up and realised irrigation is about securing a prosperous sustainable future for all New Zealanders.

Irrigation New Zealand 6 Sonter Road Wigram Christchurch T (03) 341 2225 E admin@irrigationnz.co.nz — Advertising Feature

Innovation in Irrigation New Zealand’s irrigation market is a competitive $4 billion business, but Aquaduct NZ Ltd has a point of difference that is not just nationally unique, but thought to be a world first – a large bore PE pipe relocatable extrusion plant. The Valetta Irrigation Scheme Aquaduct NZ recently completed manufacture of the pipe for a $25m contract to execute a closed polyethylene (PE) pipe network in the Valetta District of the Canterbury Plains, replacing an open channelled system which will deliver savings of 28 percent, while allowing 37 percent more land to be irrigated without increasing the volume of water used. Impressive indeed, yet the most innovative aspect of this project is the relocatable extrusion plant erected in close proximity to the Valetta Plains area, allowing for big savings to be made on transportation and construction costs. Other bidders for the lucrative contract would have manufactured in permanent facilities and spent significant amounts on transportation costs to deliver the pipe to the Valetta site.

Aquaduct NZ Ltd A new company Aquaduct NZ Ltd, manufacture the large PE100 bore pipes from the relocatable extrusion plant - a purpose built 2,000 sqm, centrally located, weather tight tent. Thought to be the first of its kind in the world, the huge tent is strong, flexible, earthquake proof and fully equipped to produce large volumes of high quality PE pipe close to any given site. The benefits of using this relocatable manufacturing plant are vast, including the ability to produce pipes up to 300m long and up to 1,600mm in diameter (the largest in New Zealand) that require less welding, therefore less man-hours, producing yet another saving. Usually the pipes would be delivered in 12m lengths and require many welds – although the times vary in accordance to size, Bosch Irrigation Ltd, installing the Valetta scheme, estimates that it saved one week of welding per kilometre of pipe. In total 84km of pipe was produced in the factory with a throughput of 120 tonnes per day while operating at its peak and in just two months 58km of pipe was extruded for the Valetta project. In the case of the Valetta system, 45 farms across an area of 13,000 hectares will benefit from pressurised water supply, which will significantly reduce pumping costs while simultaneously creating hydro-electric power. Not only does the Aquaduct NZ factory relocate and manufacture pipe efficiently, it produces a higher strength pipe made from a material that is 25 percent stronger than the minimum industry standard. This allows Aquaduct to use less raw materials to produce a strong HDPE pipe which is very resilient to cracks.

Always aware of the potential to save the customer money, Bosch Irrigation purchased a Trencor machine – a 65 ton train trenching machine (the largest in New Zealand) that cuts trenches 1.2m wide by 2m deep at an astonishing rate of 170m per hour through the stony Canterbury Plains. With a stone separator fitted to the discharger, Bosch Irrigation was able to reuse the earth that was removed, as a base for the pipe that would eventually be laid, again saving costs on materials and the transport of those materials to a remote area. The Valetta Irrigation Scheme will deliver highly efficient results compared with the dated open channel system that was originally in place. Closed pipe systems reduce the rate of evaporation and seepage dramatically, meaning the end user will be the recipient of a more efficient use of precious water, vital in the challenging New Zealand environment.

Awards for the Valetta Irrigation Scheme • The New Zealand Plastics Industry Design Awards 2012 • Primary Industries Award – Gold • Extrusion – Silver • Overall Supreme Award – Winner.

The future Managing director Gerard van den Bosch and his Bosch Irrigation and Aquaduct teams have been recognised for ingenuity in the field of irrigation and while the Valetta Project has set a high bar, Bosch Irrigation and Aquaduct NZ see a future in the ability to relocate to the job instead of setting up a permanent plant and waiting for the job to come to them. The concept is thoroughly exportable and exemplifies the Kiwi can do attitude that New Zealand is globally renowned for, especially in the irrigation industry. The relocatable extrusion plant has caused quite a stir in the industry, both in New Zealand and internationally, and our business community can expect to see much more from Bosch Irrigation and the newly established Aquaduct NZ Ltd.

Aquaduct NZ E enquiries@aquaduct.co.nz

YOUR IRRIGATION EXPERTS Rainer Irrigation is a family owned and operated business based in Ashburton with three generations of the Briggs family still working in the company at any given time. Gavin, Rodger and Les Briggs contribute a wealth of knowledge to their chosen business of irrigation and a key point, worthy of note, is they have successfully operated their own respective farms – a comforting thought to those clients in the same industry. This hands on experience, combined with technical and design expertise, gives Rainer Irrigation an advantage in the field of, well, fields.

The personal touch With irrigation companies providing their services at varying levels of cost, Rainer stands tall and declares that it implements systems with high quality, performance and efficiency – the company’s fully comprehensive service represents true value for money.

“Rainer Irrigation will advise with the client’s best needs in mind – we have a vast knowledge of farming procedures and can tailor our advice in terms of reliability, capital cost, running costs, timeline and efficiency,” Gavin says. Considering Rainer Irrigation manufacture the majority of its products, the engineers and designers have a complex understanding of performance and suitability for the correct jobs. Equipped with a full time graphic designer whose key role is draw preliminary and final computer sketches of irrigation systems on aerial view land maps, the company certainly is making use of the technology available to the industry at present.

Teamwork Rainer Irrigation employs a total of 90 staff members who offer a diverse range of skills, from design and engineering to sales and manufacturing. With a large staff comes large responsibility and Rainer prides itself on keeping its staff armed with the correct knowledge and training levels required by the stringent compliance codes, Gavin says. “We are focused on getting the right people for the right job, this makes it easier for all of us and the client knows he or she is in good hands.” Gavin requires his staff to be as efficient as the systems they install -

RAINER IRRIGATION SERVICES • Irrigation

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Rainer Irrigation T (03) 307 9049 www.rainer.co.nz

after all efficiency breeds success. One third of the staff are employed in the vital repair and maintenance section.

Your one stop irrigation shop Rainer Irrigation truly is a one stop shop for irrigation. From an initial consultation and a quote, the company then designs, manufactures, installs and advises on it’s irrigation systems. “We’ve had famers we have worked with for 30 years and more, they recognise the benefit of our company’s on-going service and knowledge,” Gavin says. Rainer take into account the quality of the client’s water supply, the farm layout and terrain, topography, soil type, crop type, water source, precipitation rate and individual requirements, before making a recommendation on a system installation. In depth analysis and planning accompany Rainer Irrigation’s ability to advise based on experience. The Briggs family has an innate knowledge of the water requirements of not just a farm, but a successful farm and there is certainly no substitute for ‘experience in the field’.

Water wise New Zealand has experienced the wrath of a drought during the past

few months, yet Gavin is urging farmers to watch how they irrigate. “Again it’s all about efficiency; fix the leaks in your line – this can be a drain on funds as well as valuable resources. Keep the electric motors running at an optimum level – this shouldn’t be viewed as an expenditure – it saves money in the long run.” The farming industry is one of the only industries in New Zealand that cannot fix prices and is completely at the mercy of Mother Nature and farmers have to adapt to whatever is thrown their way. Adaptive management, Briggs says, is the key to functioning in survival mode and Rainer can assist in implementing the measures to guide their clients through the tough times. With Rainer irrigation servicing the needs of Canterbury farmers, it’s a reassuring fact to know the large, experienced team manufactures, installs and maintains the products they sell – no middle men required. After all, water is a precious resource and a company with the knowledge of Rainer Irrigation can help use that resource to grow crops, grow efficiency, grow productivity and ultimately grow profitability.

A company of steel Click Systems is helping build strong homes throughout the South Island with its increasingly popular lightweight steel framing. These innovative building products are not only safer and easier to work with, but are healthier for the occupants and the environment, and more cost effective than traditional options.

Strength of steel framing Click Systems’ main product is lightweight steel framing, which it has been designing, supplying and building with since 2006. Owner Les McKenzie says building steel-framed houses has become increasingly popular since Canterbury’s earthquakes. Steel framing is a straight and stable product that delivers a perfect finish. Steel won’t warp or twist because it doesn’t absorb moisture, which means fewer maintenance problems such as cracked linings and sticking doors. Steel is exceptionally strong and suitable for the toughest conditions. It is fire resistant and has been shown to have excellent earthquake resistance. Its durability means that it

won’t rot or support mould growth and it won’t suffer from borer or other insects.

It employs nine designers and detailers, which owner Les McKenzie says is a huge benefit to customers.

McKenzie says steel is only a third of the weight of timber, meaning there will be a lot less momentum, and potentially damage, during an earthquake.

“We do full architectural design and consent processing, as well as steel framing design, so we understand the process better. This means that we are able provide better quality support to other designers and local authorities.

Steel framed houses are similarly priced to timber-framed houses, with Click Systems’ framing tested to earthquake level nine. Steel framing also offers faster construction, as framing can be erected in any weather. Click Systems works closely with South Steel Construction and supplies steel framing for many of the company’s commercial projects. “We provide South Steel Construction with their internal fitouts on big commercial buildings,” Les says.

“We now have an inhouse engineer as well so that we can control the entire process from start to finish with no hiccups or delays. “Other companies just take plans and turn them into steel framing, but we do it quicker, more cost effective and

more accurately. It means there are few problems downstream. “If you have an architect, detailer and engineer in the same building with the framing designer, the communication is far better, which results in a faster, more accurate end product and less down time and cost for our customers.”

T (0800) CLICK WORKS Canterbury Sales: 021 468 136 Otago Sales: 021 155 2860 E enquiry@clickworks.co.nz www.clickworks.co.nz

Click Systems supplies lightweight steel frames anywhere in the South Island and has fulltime sales reps operating out of Christchurch and Dunedin, with all frame manufacturing done in Christchurch.

A full design service Click Systems does what many other steel framing companies can’t do; it does all of its own design and detailing work in house.

The benefits of building in steel South Steel Construction is a market leader in preengineered steel building solutions, offering strong buildings to its Canterbury customers. The Ashburton-based family owned business specialises in pre-engineered and engineered steel buildings of all shapes and sizes, including commercial, industrial and residential. South Steel Construction is one of the fastest growing construction companies in Canterbury, with four teams of talented builders currently employed. It recently opened an office in Rangiora which features its range of turnkey services including demolition, design, engineering, construction and project management. Director Tammy Lynch says the light commercial building market is growing and South Steel Construction is doing a lot of new commercial builds and post earthquake work all around the region. Steel framed buildings are renowned for their strength and longevity, due

to the lightweight steel construction. “Steel framing is stronger and some of it is quicker to build,” Lynch says.

“We’re just about to start a two-storey retail building with apartments above in Worcester Street,” Lynch says.

“It’s ideal for commercial and industrial, but we’re also doing some steel-framed residential housing, particularly in Ashburton.”

South Steel Construction works closely with Click Systems on some designand-build projects, which supplies steel for some jobs.

The company places a large emphasis on customer service and has dedicated project managers assigned to every project from start to finish.

Factfile

Finding the solution in steel

• Light industrial

South Steel Construction offers a wide range of options to ensure every building is right for the client.

• Retail and warehousing

The company collaborates with architects, structural engineers and fire engineers to provide a complete design and build service, delivering preengineered buildings that meet each client’s specific needs, while taking the hassle out of the construction process. Its portfolio of successful projects includes the new CRT building in Rangiora and the Pie Bin in Rangiora, which houses South Steel Construction’s new offices above.

South Steel Construction undertakes a variety of projects, including:

• Commercial/residential mixed use • Office buildings • Workshops and depots • Executive homes, townhouses and holiday homes • Multi-storey residential units • Garages and workshops • Barn-style homes • Machinery and livestock sheds • Horse stables and arenas.

South Steel Construction 119 Archibald Street Ashburton T (03) 308 0324 317b Flaxton Road Rangiora T (03) 423 3276 Freephone 0800 77 25 83 E info@southsteel.co.nz www.southsteel.co.nz

Property & Construction | Graeme Savage Architectural Design

Delivering design There are not many projects you undertake in your life where you can afford to be laissez faire in your approach. Most of the time, you’ve got to play micromanager, because the truth is, good help is hard to come by these days, as is unwavering professional commitment and accountability. Lucky for its current and future clients, Graeme Savage Architectural Design (Graeme Savage Design for short) is a business that epitomises efficiency and productivity. It is a business that takes a design concept in its infancy and breathes life into it without cutting corners – applying tenacity, skill and exceptional innovation to the process along the way. And if Graeme Savage Design’s awarding winning history isn’t the proof in the professional pudding so to speak, its loyal and repeat clients most definitely are.

Award winning business It’s a given that all great things in life must start small – there’s just no way to expedite the growth process and no opportunity to cut corners if you want to do things well. First and foremost, you need a niche and then you need lots of nous – Graeme Savage is not short of this quality by any stretch of the imagination. As the owner and operator of Graeme Savage Design, Graeme Savage is proud to be leading an award winning company. The projects in this business’ residential and commercial

portfolio range from minor alterations and the design of small houses, right through to very extensive dwellings, as well as large commercial and institutional buildings. Graeme Savage Design has the ability to carry out the entire process from preliminary design investigation, through to construction management and preparing renderings for marketing. It is also able to work from client sketches to produce drawings suitable for quotation, building consent and final construction. The business also prepares concept designs, final working drawings, 3D models and renders and can obtain building consents for its clients. Graeme Savage Design oversees the construction process for all kinds of building projects in the Marlborough region. With more than 30 years’ experience in the region, the business has a thorough knowledge of Marlborough’s climate, topography and history. Since the establishment of the Registered Master Builders Awards, it has had at least one of its projects recognised almost every year. “We aim to produce designs that suit our clients’ needs from simple, functional and economical buildings, to elaborate and out of the ordinary designs,” Graeme says. “We seek to design buildings that are visually appealing, practical, efficient, economical and environmentally sustainable. We will always design to our clients’ requests within legal and physically possible boundaries.”

Savagely savvy He may be Savage by name, but he’s definitely not by nature; Graeme is an astute businessman who has been able to retain an excellent sense of humour and a caring disposition. His story is one of those feel good ones; the feel good factor comes into the equation when you look at what he has built for himself business-wise – a thriving, respected and reputable company that started out as a one man band. Graeme tells the story with candid reflection – he finished school and worked as a drafting cadet at the NZ Electricity Department – formerly a government department. After moving to Blenheim, he was working for a structural engineer full time, but doing his small projects from home when he recognised the potential for his own business, pinned that potential down with full force and ran with it. “Over time I built up a repertoire that set me up for the future. It was this growing client base that allowed me to eventually move forward on my own and the business really evolved from there. “Where I was working at the time, in Blenheim, there was only one registered architect and two other home based chaps like me.” For those who are not familiar with the term “home based chaps”, it refers to entrepreneurs who work from home, building

Phone: 027 321 3013 | www.kirknicholasbuilders.co.nz | email: kirk@kirknicholasbuilders.co.nz 66 | April/May 2013 www.canterburytoday.co.nz

Property & Construction | Graeme Savage Architectural Design up small but strong client bases off the back of hard work and a good reputation. “It was an excellent opportunity for me as there was not significant competition at the time. I worked alone for many, many years, doing everything by hand until the workload ballooned so much that I needed support. “I’ve got drawings that go back to the seventies and eighties,” Graeme says with pride and humour. “They are incredibly valuable assets to the business and it is always surprising how many clients come back time and time again and we need to refer to those original designs. I really appreciate the fact that many of these clients have now become friends – that means a lot to me.” Eventually Graeme sought out the talent of three employees who brought their technological know-how to the business. Although he insists he still prefers to do everything on the drawing board these days despite many in the industry creating their designs on computer. Professional preferences aside, the entrepreneur says there are two common denominators in his team that he is particularly proud of – consistency and great customer service. “It is so critical to have staff that can talk to your clients. It is better to converse with clients directly so you can understand exactly what it is that they are looking for in a design.” He adds that ensuring clients have autonomy is also an important part of the process. “It is definitely a precarious balance between providing recommendations and ensuring client discretion – they need to have complete autonomy with their decision making, but we are also happy to give them advice where they ask for it, or would like us to make suggestions that will benefit them.” And just like he affords his clients’ creative autonomy, Graeme says granting his staff creative license is equally important. “It’s important for me to ensure that the staff have steady work and we find the right jobs for each staff member that suit their skills and interests.” A strong and successful contract with the local schools in Marlborough through School Support Ltd has proven to be a rewarding addition to the company’s portfolio.

“We were lucky enough to secure the contract to design renovations, alterations and additions for local Marlborough schools. At the moment we have five different projects under this contract on the go. “There are also several distinguished projects that have been designed by us and some of these are the Herzog Winery and a New Zealand award winning restaurant in Rapaura, Isabel Winery in Hawesbury, Malborough, motels in Malborough and Te Anau, American Prestige Homes of Distinction in Blenheim and large homes in Sydney, Auckland and throughout the South Island.” A project recently completed by Graeme Savage Design is the dwelling design for Deane and Lisa Gregg. “The owners came to me and asked if I would work on their house design – we produced the plans working backwards to get it right.” What Graeme means by this, is that he worked with the couple to identify exactly what they wanted and the plans were designed to achieve this. This methodology ensures the clients’ vision is encapsulated in every step of the design process. “We had a terrific little builder on board and it was great fun because he, Kirk, is Lisa’s brother so it was a family affair,” he says enthusiastically. No doubt there’ll be plenty more housing projects for Graeme Savage Design on the horizon, although Graeme says he is slowly but surely transitioning towards taking some much deserved time out. “What I would really like, to be honest, is for someone to come in and carry on the business. Although I love what I do, I do want to slow down and pass on the business to someone who has the potential to carry it on. “Every day I am incredibly grateful for the colleagues, clients and suppliers I work with. I am particularly thankful to ITM Blenheim – they have been so good to me and are incredibly obliging when it comes to putting together the facts and figures for roof designs that I need to advance a project. We have a mutual trust and respect for each other that is a very important part of what we do.”

2007 Registered Master Builders Gold Supreme Award • Built in 2004 to 2005 at $1.2 million • Ground floor 343m2 Separate lounge, family dining room, kitchen, media room, library, prayer room, grand entry and curved stairway to first floor, separate laundry and triple garage. • First floor 251m2 Lounge, four bedrooms (two with bathrooms), master bedroom with bathroom and walk in wardrobe, study and large balcony. The whole dwelling has been built to exquisite quality with marble columns in the family dining room, solid wooden kitchen units, granite, marble bench tops in the kitchen and all bathrooms, floor and wall tiling in all bathrooms and luxurious interior decorating and furnishings.

Graeme Savage Architectural Design PO Box 413 Blenheim T (03) 578 2769 E gj.savage@xtra.co.nz www.savagedesign.co.nz — Advertising Feature

Specialising in

INTERI OR PLASTERING Residential & Commercial

Phone Alan Pope Office 03 5779441

alpope@xtra.co.nz Mobile 027 5779441

ARCHITECTURAL DESIGN Transforming Ideas into Reality GRAEME J. SAVAGE Architectural and Structural Designer 10 High Street, Blenheim Ph: 03 578 2769 | M: 027 435 3466 | E: gj.savage@xtra.co.nz www.savagedesign.co.nz www.canterburytoday.co.nz April/May 2013 | 67

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Goods & Services | 3 Little Birds

Making your house

feel like home

Looking to redecorate your home or business? Whether it is a modern minimalist feel, or a softer more stylish look, 3 Little Birds Ltd is confident it can help you find a solution for your redecoration needs all within your budget. A boutique curtain and blind manufacturer supplying mainly residential clients, 3 Little Birds also caters for commercial customers. The business offers all types of window coverings and work with various fabric houses to provide individualised service to its customers. This means 3 Little Birds can assist you with a redecoration of a single room or your whole house. The business was initially set up as a sole trading company in 2007 by Jessica Ali, the managing director. It then became a limited company in 2012. Today the business provides high quality blinds, curtains and soft furnishings to make your house feel like your home. Ali is a key component of 3 Little Birds, with her vast knowledge, excellent technical and manufacturing skills, effective communication skills and friendly nature. The business has a high focus of providing great customer service. “We have a number of part time employees who help out with all aspects of the business. Most of the employees are friends of mine and this has certainly helped retain the family focussed nature of the business. Our staff are enthusiastic, at various stages of their careers and all have a strong connection to the company,” Ali explains. The company’s design consultants bring colour, design and flair together to create both classic and contemporary furnishings. Whether you want roller blinds, wooden blinds, roman blinds, curtains or soft furnishings such as cushions or duvet covers, the team can help you find the perfect solution to maximise your home or business.

Mission statement 3 Little Birds aims to provide a high-quality product in an effort to make your house feel like your home. With strong word of mouth customer referrals we strive to deliver a personalised, friendly service.

“Following initial contact by email or telephone we visit our client at their premises to provide a free measure and quote. We discuss types of window covering, fabric and other material. We also offer advice on aspects of interior design, as well as lighting and heating issues. Upon acceptance of the quote we endeavour to manufacture and install the window treatments within a timeframe discussed with our client. “With strong word of mouth from customer referrals, 3 Little Birds Ltd strives to deliver a personalised and friendly service,” Ali says. Last year Ali and her team provided blackout curtains for American superstar, Nicky Minaj to help her sleep during the day - a true

“

Testimonial

Jessica from 3 Little Birds fully curtained one of my rental properties in Christchurch. 3 Little Birds is situated in Auckland but she made the trip down here and spent the time with me measuring the entire house and helped with choosing the material. She was lovely to deal with and no issues with them being made in a different city. Her email replies were quick and informative. Her installers in Christchurch were punctual, tidy and considerate to my tenants. All in all I’m very happy with the curtains and service from 3 Little Birds and will definitely be using their services again in the future. - Melissa Drumm, JPD Properties Christchurch

”

testament to a small company achieving great goals.

doing so at competitive prices. We also invite you to provide your own fabric,” Ali states.

When asking Ali about where the name for her business originated, she explained, “My husband actually came up with the name. I am a huge Bob Marley fan and there is a lyric from his song One Love. The three birds refer to my two daughters and I. When he first mentioned it I thought it was a great name and suited my personality and what I hoped for within the business.”

Make a phone call today and have one of 3 Little Birds' consultants come to your home or business in Christchurch to show you options and deliver creative solutions that will define the beauty of your space.

Today 3 Little Birds is committed to staying ahead of contemporary trends. It sources the very latest in fashion developments from both domestic and international markets. With ever-changing products and décor solutions, 3 Little Birds is confident of maintaining its presence in the market and offering its customers a wide variety of options. “The business endeavours to meet the needs of any customer’s specific requirements, but

3 Little Birds Limited Christchurch T 0508 3littlebirds (354 885) E info@3littlebirds.co.nz www.3littlebirds.co.nz 3 Little Birds Limited 2/252 Rangatira Road Beachhaven Auckland T (09) 483 6464 E info@3littlebirds.co.nz www.3littlebirds.co.nz — Advertising Feature

www.canterburytoday.co.nz April/May 2013 | 69

Goods & Services | Waxglo House

Light up It creates mood and atmosphere, provides light and warmth, exudes aroma, is a symbol of love, hope, celebration or commemoration and comes in a range of colours, shapes and sizes. Candles have existed for centuries and today are present in almost every home. Used for decoration, fragrance, or for when the lights go out, Waxglo House (1983) Ltd in Hillsborough, Christchurch offers one of the widest ranges of candles in New Zealand, including glass and iron candle holders. Family owned Waxglo House is a wholesale company originally purchased in 1983 by Peter Hampton and his parents Ray and Daphne. In the early years the business began operating out of a small shared warehouse in Sumner, selling very basic dinner and novelty candles. The decision was made to expand and the company moved to Ferry Road in 1986 to cater for its extended range of fragranced pillar candles, iron and glass candle holders and serviettes. In 2007 the company moved again, to Kennaway Road, due to the increasing line up of products and to improve operations. The business maintains its polished presence in the candle industry and strives to deliver quality products along with efficiency, professionalism and a smile. “There are many reasons that differentiate a successful family business from one that is not,” director Peter Bowden says. “The key I believe is that you must treat it like a business. Keep away from focusing on the family part. Identify roles within the business that best suit each member. We all have our strengths and weaknesses. It’s necessary to concentrate on the things we do best, while still having the path clear to make the big decisions together,” Peter says. “Being a company that has operated for 30 years with varying levels of success relies on three things: product, service and people. We are often told from our North Island customers that we are friendly, accommodating and easy to deal with. I guess that is something that is bred into us South Islanders. “Surrounding yourself with good people in business makes you successful. Whether it’s full time staff, seasonal staff, sales reps or service providers, if you have the right people

Products:

that believe in you and your product, you’ve got a big part of the battle won. “Waxglo has been fortunate to have some very good people involved since 1983, including our Auckland based sales rep Barbara Burkett, who has worked for us since 1986.” The company has sold a popular range of designer paper napkins imported from Germany for more than 13 years, but Peter says clients can look forward to something different in the near future.

• Unscented candles: ‘W’ white and cream, dinner candles, ball candles, floating candles, basic unscented

“

I have been a regular customer of Waxglo for nearly three years now. As a wedding and events business, I needed to find a great range of candles that were available in many sizes and colours. I found that Waxglo had this very well covered.

“I have just returned from trade fairs in Frankfurt where there were some interesting, new products on show. There are definite possibilities that we will be stocking some large glassware from the Netherlands, as well as some small ranges of candles.”

The other plus was that they were a local business, so I could either swing into the showroom and grab what I needed straight away, or have an order couriered out overnight at a very reasonable freight price.

Waxglo has been using Plato Design Agency for its online website for more than two years. And due to the evolving tides of technology, all Waxglo sales reps carry iPads which link to an efficient electronic ordering system. Clients can also order online when and as they need to.

The staff have always been extremely helpful and I have established a great relationship with them. They have always looked after me and provided an excellent level of customer service.

“Their team of web designers and developers, led by Matt Dalzell, effectively designed a very user friendly website that showcased our product. We had our own wants and needs and Plato was able to give us solutions that far exceeded our expectations,” Peter says.

• Scented candles: ‘Fern’ range, aromabotanicals, W scented range, French vanilla, Natures Scents range, zodiac candles, citronella scented

Testimonial

• Glass candle holders: large glass candle holders, small glass candle holders, glass candle plates • Paper products: ‘Everyday’ and ‘Christmas’ collections, napkins, tissues, etc • Tealight candles: unscented and scented tealights • Accessories: candle pins, snuffers • Iron/metal candle holders: iron candle holders, iron with glass holders, metal candle holders • Liquid wax candles: Ambeo lamps, Eclipse lamps, Nova lamps, liquid wax cartridges

I have never had any issues with the quality of their range, the candles are long lasting and their glassware and iron products have never had any faults.

• Outdoor candles: citronella scented, unscented

- Where Bridezilla Roam, owner/ manager, Mandie Ashwell

• Occasional: wedding candles, Christmas, birthday and Valentines Day candles.

• LED flameless candles: LED cylinders, LED tealights

”

For more than 20 years Waxglo has looked to Kevin and his team at KSL Financial to source sound financial and insurance advice. Waxglo House has been on top of its game for the past 30 years with its constant forward thinking getting the best for its clients and its business. Waxglo House (1983) Ltd 20 Kennaway Road Hillsborough Christchurch T (03) 3844188 E info@waxglo.co.nz www.waxglo.co.nz

— Advertising Feature

THIS IS AN ADVERTISEMENT

THE

TLE T I L G I Bdesign agency

We should know - we made it. And we can make yours too. But why stop there? Let’s get all of your design needs sorted while we’re at it. Keen? Get in touch and see how we can help your business today.

70 | April/May 2013 www.canterburytoday.co.nz

Call us on 03 365 2599

info@platodesign.co.nz

www.platodesign.co.nz

Goods & Services | Boutique Tours

Hop aboard and enjoy the view

Goods & Servives | The Tin Shed

Building business relationships

Classic tours Selwyn Boutique Trail This tour offers a glimpse at some of the gems that the Selwyn District has to offer; kick off the morning with some retail therapy and a classy high tea, in a quaint rural town, just south of Christchurch. Finish off the afternoon with a casual lunch in Tai Tapu, before heading back to the city, through the gorgeous Canterbury countryside. Northern Boutique Trail

Two Cantabrian entrepreneurs have combined their knowledge and passion of Canterbury with their nifty business ingenuity, to create a unique bus tour company offering guests the best sights and sounds of the region. Together, Shana Jones and Maria Pile have created the unique company, Boutique Tours. Using their lifelong knowledge of the area, they offer clients a uniquely local experience with plenty of opportunity to admire the views, shop, taste, drink and eat to your heart’s content. “We at Boutique Tours understand that life gets hectic and what better way to take time out than by being driven through some spectacular scenery and stopping here and there for a spot of indulgence,” they say. Shana and Maria will also undertake the time consuming task of organising unique group trips; whether it be tailored to adrenalin seekers, a casual get together or anything in between. All you need to do is hop on a Boutique bus, take a seat, relax and let this passionate duo do the rest.

Departing at 9am from Sheldon Park in Belfast and returning at 4:30pm, this tour offers guests a glimpse at the unique northern Canterbury region. Sit back, relax and enjoy the fresh country air in a gorgeous country café, shop in Rangiora’s high fashion boutiques, cruise along the back country roads, enjoy the picturesque scenery and enjoy some of the region’s finest wine. Waimak Boutique Trail Jump on the bus and enjoy the trip to the unique little township of Oxford. Grab a coffee at one of the boutique cafés, browse through the country-stores and enjoy the local produce and vibrancy of the Oxford Farmers Market. Suburban Shopaholics Trail Visit boutique stores without stepping into a mall. Avoid parking issues and staid shopping; your day out will leave you seeing a new side to shopping in Christchurch.

Group tours These are just ideas to inspire and any day can be created… Relax and revive Leaving mid-morning, you head north, stopping at a couple of boutique wineries for some wine and olive oil tastings, before heading further north for a lunch stop at The Hurunui. Go getters Enjoy the thrill of a Go Kart race, browse through the stores at Amberley before sitting down to a delicious lunch accompanied by a refreshing, locally brewed beer. Yin and yang This unique tour heads west, stopping for a relaxed lunch, before heading to a golf driving range to burn up some energy. For those not so keen on golf, there is the option to go shopping at a quaint little cottage gift store in the Clarkville township.

Proud to support

Boutique Tours Open: Monday - Friday 10am - 5pm Saturday: 10am - 4pm Happy to open Sundays by appointment. Ph: 325 2390 Cell: 027 604 3003

Occasional outings This tour offers guests a garden viewing and the opportunity to buy plants at a nearby nursery. After a full morning guests are taken on a well-earned lunch break, before heading home via a boutique little gift store. Boutique Tours 34 Island Road Clarkville RD1 Kaiapoi T (03) 423 1699 www.boutiquetours.co.nz E maria@boutiquetours.co.nz M 021 678 418 E shana@boutiquetours.co.nz M 021 178 2344

— Advertising Feature

Increasingly goods we use are produced outside of New Zealand, but in a bid that bucks this trend, The Tin Shed, located in Geraldine, is providing local products and supporting local business. The Tin Shed sells local authentic and natural New Zealand made clothing and other woollen goods. In 2003 owner Lesley Limbe decided to start an online store, as she wanted to make it easy for tourists from overseas to order goods from them once they had returned home. Prior to the online store, lots of clients, in particular those from USA, used to write to her asking for various products they had seen in the store. Sometimes she could not understand exactly what they wanted and thought an online store would make it easier for these customers. At first The Tin Shed’s online site had difficulty, but after using Optymise, the orders began flowing in and The Tin Shed never looked back. “I had an excellent site constructed by Imagic from Christchurch, but they told me I would not get many orders from the site until it had been optimised. They were correct and in the first few months very few orders came in and I thought I had wasted so much time on the project for little gain. “However Imagic referred me onto a company called Optymise. After the necessary work on the site, orders started flowing in the site has never looked back. From that time on Optymise has worked in the background of our site, ensuring that we rank well with the major search engines and so attract more customers to buy from our site.

“Optymise are always up with the latest trends in online marketing which constantly changes as new technologies and consumer behaviours develop and change. I know we will work with Optymise for as long as our online shop operates and I would recommend their services to anyone who feels their online business is not achieving the results that they are looking for. "It is interesting to note that when our online store first started to operate, most of our orders tended to be from the USA, followed by the UK. Now the majority of our orders come from around New Zealand and Australia, although we still do get orders from other parts of the world. “I believe the online store is a very important vehicle for the future growth of our business and there is still a lot of room for us to work with Optymise and achieve greater results.” It is the support for local business that makes The Tin Shed special and offer an alternative to the increasingly globalised landscape we live in.

The Tin Shed Rangitata R D 22 Geraldine 7992 South Canterbury T (03) 693 9416 Free Phone 0508 504 006 E tinshed@paradise.net.nz www.thetinshed.co.nz — Advertising Feature

www.canterburytoday.co.nz April/May 2013 | 71

Goods & Services | The Carpenters Daughter

Love your curves How to work your curves

In the fashion world, women’s bodies are slim — almost straight up and down. In the real world however, more women have bodies with curves. Too often, real women with curves feel that fashionable clothes weren’t made with their bodies in mind. What looks good on slim models might look completely different on them – if it fits at all. But the curvy woman need not despair as The Carpenters Daughter (TCD) can help. Its clothing range makes real women feel fashionable, funky and confident.

• Dress for the size you are - not what you want to be or once were. Work with what you have and enjoy your curves • Balance layered tops with slim bottoms. If you choose to wear several layers on top, keep the bottom half of your outfit long and lean

“

TCD specialise in creating fashionable plus size clothing for curvy women from sizes 12 to 24. With six stores throughout New Zealand you can also buy the great range of clothing online at www.tcd.co.nz. Via the website you can check out the new winter fashion arrivals, or get yourself a fantastic bargain in the online sales.

It’s very important that my clothes are made in New Zealand. I love to think that I am keeping our nation working and our quality is above and beyond imports. We are a nation that is sought after with integrity and copious amounts of creativity - Caroline Marr

• Dress from the inside out. A well fitting bra and shape-wear will camouflage all lumps and bumps • Clothes should skim your body, not cling to it • Don’t cover your curves – embrace them! • Skirts look best when they end just before or under the kneecap - your legs will look longer • Shorter, fitted jackets will also flatter your waist • Avoid elasticised waistbands. They might be comfortable, but they add bulk to your midsection • Keep necklines open - a deep v line or scoop neck lengthens your neck • A dress with a belt will cinch you in, focusing attention on your smaller waist

”

• Never ever wear leggings as trousers. Wear leggings with: tunics, long sweaters, dresses and long t-shirts.

Established in 1990, Caroline Marr is the founder of TCD and continues to lead the company as its creative director. Born in Port Chalmers, Marr is committed to encouraging curvy girls to be the best they can be.

“I recognised a niche in the market not being looked after. I was married at 17, finished having my family by 20 and became a grandmother at 37. I have always worked with a high energy and with lots of vision. “TCD is 23 years old, my girls that work with me and are amazing; they come for a long time or just for a short time as it depends which season they are in, in their own lives. I adore my team and allow them to take ownership of what they are doing. I influence them to lead within the structure of TCD,” she explains. Partnering for success in the fashion industry

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TCD has grown from humble beginnings to become a destination fashion label with stores in Takapuna, Auckland, Tirau, Wellington and Christchurch. Marr says that TCD hasn’t changed too much, except that she remains exclusive and 100 percent New Zealand made, which was always her dream.

“It’s very important that my clothes are made in New Zealand. I love to think that I am keeping our nation working and our quality is above and beyond imports. We are a nation that is sought after with integrity and copious amounts of creativity,” she says. Her philosophy is to celebrate the curves of women’s bodies, accentuate the positive and empower curvy women to hold their heads proudly and feel worthy of fashion. In September 2009, TCD led the way for change in the fashion industry by being the first ever plus size label invited to show at New Zealand Fashion Week, which created world interest. “We are getting ready to launch our new website for those that love TCD, but don’t have a store close by, especially Australians; they love TCD. I have been in Ghana recently

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72 | April/May 2013 www.canterburytoday.co.nz

and have been inspired to create a new range for next summer. I also want to encourage and give confidence to the curvy girl to be proud of who they are, after all, it is not all about body size - it is about being a woman.”

The Carpenters Daughter The Colombo 363 Colombo Street Sydenham T (03) 365 2483 E colombo@tcd.co.nz www.tcd.co.nz Opening hours Monday – Saturday: 9am - 5.30pm Sunday: 10am - 5pm

The Carpenters Daughter 5a Robert Street Lincoln T (03) 325 2903 E christchurch@tcd.co.nz www.tcd.co.nz Opening hours Monday – Friday: 9.30am - 5pm Saturday: 9.30am - 4pm — Advertising Feature

Goods & Services | Macrocraft Furniture

Authentic furniture designs Modern designs, glass surfaces, minimalist interpretations, stark metal legs and stylish plastic chairs may have taken over the pages of many an interior design magazine, but for some, no matter how much times have changed, good old fashioned design will always be the first choice. For traditional furniture lovers in search of a good bargain that has an authentic, sturdy, solid wooden build – there is a solution. Ashburton based Macrocraft Furniture has made it its business to offer anyone in search of a new piece of furniture to spruce up the home, good quality furniture at a good price.

Quality service Owners Carol Greer and Dayle Prichard ensure that underneath their guidance, Macrocraft Furniture makes the task of looking for a new piece of furniture both easy and enjoyable. “We like to sell to anyone who wants nice furniture,” Carol says. “We will make to a customer’s design and will also import to get low prices for our customers. We are honest with our customers and if we have any problems, we will do our best to remedy it.”

A solid history Established 15 years ago, Macrocraft has grown its two man band into a team of four, reliable and enthusiastic people, who work together to ensure the customer is always 100 percent satisfied. With its drive to please, Macrocraft Furniture has established itself as a reliable source of top quality, solid wooden furniture; from full dining tables, to bedside cabinets, bed frames, bookshelves and dressing tables. “Hand crafted, traditionally made, solid timber furniture is our specialty,” Carol says.

The sturdy range The Macrocraft Furniture range is either made on site or imported in from overseas, but regardless of where the furniture is made, the entire product range is made of solid wood. It has a range of solid pine furniture directly imported from China, giving customers affordable quality and choice. Its furniture range, made on site, uses 90 percent New Zealand timber, such as Macrocarpa, Pine and Oregon, or the sturdy old American Oak. Customers can even bring in their own timber for the expert Macrocraft team to transform into a piece of solid household furniture.

A peek at the catalogue Each item of furniture is finished with a blend of several coats of the highest quality sealer and lacquer then beeswaxed for extra protection; giving it a long-lasting golden sheen. For the bedroom Choose from a stylish solid looking timber slat bed, a dresser with more than enough room to fit in all your clothes, a cute modest bedside table or a full vanity desk. Cabinets Choose from a long glass-doomed cabinet, or a small, convenient kitchen cabinet; Macrocraft can provide the perfect solid storage solution. Dining Choose from a full-range dining party, fit to host a dinner party, with matching chairs, benches and stools for all your guests to make themselves comfortable on. Entertainment Buy yourself a new bookshelf, a new desk or a full entertainment cabinet able to hold the top-of-the-range latest entertainment gear.

“

We will make to a customer’s design and will also import to get low prices for our customers. We are honest with our customers and if we have any problems, we will do our best to remedy it. - Owner, Carol Greer

Macrocraft Furniture 103 South Street Ashburton T (03) 308 0417 E ashburton@macrocraft.co.nz www.macrocraft.co.nz

”

— Advertising Feature

Showroom hours Monday - Friday 8am - 5pm Saturday 10am - 1pm

www.canterburytoday.co.nz April/May 2013 | 73

Hospitality | The Roost

The best

in the business

Tourists and locals alike are pouring into The Roost café in Oamaru to taste its award winning food and enjoy its memorable friendly service. Best café in the region The Roost was recently named the best café in the lower South Island regional final of the prestigious New Zealand Café of the Year competition. Owned and operated by Wayne Officer and Shona Sinclair for the past four years, the Thames Street eatery, which entered its popular dish of kumara and bean patties with bacon skewers and a salsa, was then pitted against regional winners from the upper North Island, the central North Island, the lower North Island and upper South Island. Shona and Wayne are thrilled with the win, which saw them compete against leading cafés in larger towns such as Queenstown, Dunedin and Invercargill. “To achieve such an accolade is a tribute to our terrific staff, who work really hard to maintain the high standards set by Wayne and I and to our customers, who voted for The Roost in the regional round of the competition,” Shona says.

“

To achieve such an accolade is a tribute to our terrific staff, who work really hard to maintain the high standards set by Wayne and I and to our customers, who voted for The Roost in the regional round of the competition - Shona Sinclair

“The win is also excellent for Oamaru and the Waitaki District and to be one of five top cafés in New Zealand is just fantastic.”

”

The Roost assistant Kay Edwards designed the winning beans and bacon dish, which had to incorporate products from sponsors. “We’ve still got the dish on our menu and and it’s been really popular,” Shona says. “We’ve been advertising it on our windows and it has generated a lot of interest. It may be a permanent feature of our menu.”

The best café in the lower South Island - The Roost in Oamaru.

High praise for The Roost As a runner up in the national competition, The Roost is receiving mentoring from Tony Adcock and Geoffrey Chun for six months, $1,000 worth of product from Goodman Fielder Watties and membership to the Restaurant Association of New Zealand. The competition attracted entries from more than 400 cafés and votes from more than 24,000 members of the public. The overall winner was Paper Moon of Mairangi Bay, whose signature dish was Beans and Bacon. The Restaurant Association has praised The Roost for its winning combination of great food and great service. Chief executive officer Marisa Bidois says The Roost café has the kind of staff every café owner hopes to employ. “The front-of-house strengths, combined with a strong competition dish, with a well balanced combination of flavours from the kitchen had The Roost taking the lead in the lower South Island.”

Wayne and Shona in action. > Image courtesy of the Oamaru Mail.

Continually evolving menu The Roost makes a lot of seasonal changes to its menu and is continually looking for ways to keep it interesting and fresh. The Oamaru café has a blackboard menu, as well as savoury and cake cabinets, with its dishes and cabinet items changing constantly. “We do a lot of gluten-free food, diabetic-friendly food and vegetarian food,” Shona says. “We have three salads per day and we change then regularly. We try lots of different things and we’re quite eclectic.” Shona is a chef by trade, previously worked at Olivers in Clyde and was later the first chef at Fleurs Place in Moeraki. Co-owner Wayne Officer is The Roost’s top barista. “Wayne is the best barista in town and we have good coffee and good food,” she says. “Our biggest bonus is that we both work here."

Liquorland Oamaru are proud to support The Roost and congratulate them on their award Suppliers to Hotels, Bars, Restaurants, Sports Clubs & Cafes througout North Otago

Liquorland Oamaru, 261 Thames St, Oamaru Ph 03 434 9883... Owned & operated by the Oamaru Licensing Trust for the community

Congratulations to Wayne & Shona at The Roost Café on their fantastic award

Seriously Good Food & Coffee Licensed Cafe

74 | April/May 2013 www.canterburytoday.co.nz

Wayne & Shona Open 7 Days No surcharge on public holidays! 30 Thames St, Oamaru Closed: 25 & 26 Dec and 1 & 2 Jan Phone: 03 434 1165 www.theroostcafe.co.nz

RR Hospitality | The Roost

You’ve already heard of the dangers of drinking out of plastic

- Shona Sinclair

”

Customers can stay all day The Roost takes no small amount of pride in offering great service and giving customers plenty of time to enjoy their food and coffee.

500ml, 750ml, 1000ml, Priced from $23.95 inc GST Dishwasher safe 18/8 food grade quality stainless steel Fits most cup holders Great gift Individually boxed Fits ice cubes 100% money back guarantee Free sports lid

Shona and Wayne have a policy of never hurrying anyone out their door, even if they’ve been sitting there half the day. “Our café is different to other people’s in town, as we don’t push people out; they’re able to sit there,” Shona says. “We’re licensed to sit 90 people but we only sit 50, which gives people plenty of space. We have people hold meetings here and they can sit and read all day. We have a huge local customer base and some of them come three times a day. A lot of people feel the café is theirs and we have customers who come every day at 7am.” The Roost enjoys a wide ranging clientele, from local people working in town to families and tourists. And being situated right on the edge of Oamaru’s historic district means it gets a large number of tourists through its doors.

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“We’re open at 7am every morning. We only close for four days a year on the Christmas and New Year statutory holidays,” she says. “We’re open on all other public holidays and we don’t charge a surcharge. A lot of motels send their guests to us because they know we’re going to be open.”

The Roost 30 Thames Street Oamaru T (03) 434 1165

URY CANTERHB ASING w

The Roost has customer loyalty cards, where customers buy five coffees and get one free and has also started receiving coffee orders by text. It is also planning to reward customers by doing competitions for a tablet and some free coffees.

FR BUY 2 GET 1 ODE C E ENTER TH WHEN PURC ON

o. nz

“

The win is also excellent for Oamaru and the Waitaki District and to be one of five top cafés in New Zealand is just fantastic

• • • • • • • • •

c w. safebottles.

— Advertising Feature

Call 0800 777 444, or go to our website www.safebottles.co.nz to order your SafeBottle today • Online ordering

47b Birmingham Drive, Middleton, PO Box 1879, Christchurch 8140.

• Live price and stock availability • Recipe costing and menu planning • Ordering templates •

Product information including allergens, ingredient information and seasonal planners

Congratulating The Roost Oamaru on winning the Cafe of the year award

www.bidvest.co.nz | P. 03 688 2123 | 49-73 Elginshire Street, Washdyke, Timaru 7910

www.canterburytoday.co.nz April/May 2013 | 75

Hospitality | The Cup Café

A meal with a view

Sample brunch

Eggs Benedict - bacon, poached eggs, English muffin & hollandaise sauce $16.50 Mushrooms on Toast - creamy garlic Portobello mushrooms, toasted ciabatta & bacon $17.50

Perched high above Christchurch sits The Cup Café - a gateway to the Port Hills and one of the city’s iconic places to spend a morning or afternoon. With an impressive panoramic view of Canterbury, The Cup provides its customers with exceptional coffee, all day brunch, specials that change weekly and a cabinet bursting with scrumptious cakes and slices. But wait there’s more... the now fully licensed café is open for dinner so there is no better place to sit and watch the sunset while enjoying a wine and a delicious evening meal. A place for all seasons, The Cup’s sun drenched spot makes it a perfect place for that cold drink in the summer and in winter you can have a coffee and look out at the snow capped Southern Alps. Born and bred in Christchurch, owner Paula Besley has lived in the area for most of her life, apart from a nine year stint living in Perth. In Perth Paula started a small business distributing confectionery, which was eventually sold so she could relocate back to her roots in Christchurch. “The Cup was established over 11 years ago and has recently started to expand, because why change a winning formula? “So rather than changing, we have simply extended our services to cater for full evening meals and we are fully licensed, so now you can also enjoy a fine wine or beer with an evening meal, as well lunch with a coffee,” she says. Paula’s aim was to provide a café that would become a hub for coffee enthusiasts from all around Canterbury. It’s a place that surprises and delights with great food, made with

Buttermilk Pancakes with bacon, caramelised banana, maple syrup or crème fraiche, mixed berry compote $17.00 (half portion $12.50)

Smoked Chicken Salad - pineapple, mesclin, red onion, capsicums, cucumber, cherry tomatoes, crispy noodles & peanut dressing $18.00 Crispy Pork Belly Sandwich - toasted ciabatta, lettuce, coleslaw, crispy pineapple ring, fruit chutney, fries, balsamic glazes $22.00

Entrees Sample dinner

fresh ingredients, all washed down with a wonderful cup of Vivace coffee. The atmosphere in The Cup is bustling and the staff is attentive and friendly. The quality of food and drink is exceptional and there’s also a menu that caters for children. All the food on offer is made on the premises using the freshest and local ingredients.

Salt & Pepper Calamari with lemon & thyme marinated calamari, flashed fried, sweet chilli sauce, aioli & greens $14.50

Corn, Spring Onion & Butter Spring Rolls with sweet corn & garlic aioli & Thai dipping sauce $14.50

Mains Balmoral Estate Merino Lamb Duo with confit shoulder, kumara rosti, minted pea salsa, parsnip puree, roast leg of lamb, potato fondant, spinach & thyme jus $39.00

The Cup is a popular haunt for locals as the location offers fantastic views, especially from the outside courtyard and seating area. If you’re feeling energetic and have been up Rapaki for a walk or bike ride, this is a great stop to refuel as it is bicycle friendly. The coffee is seriously good, befitting a café with such a name. Grab the kids or some friends and head up here for its excellent brunch options, including eggs benedict slathered in hollandaise sauce, or pancakes with bacon, drizzled in maple syrup. Also indulge in its new evening menu, which includes delicious and tender Merino lamb or fresh Akaroa salmon.

Venison Duo with Denver leg, braised venison cheek crumble, beetroot gratin, Swiss chard, blueberry puree & Moa stout jus $38.00

Desserts Vanilla Bean Brulee $12.50 Double Chocolate Mousse Torte $13.00

“Professional service and great quality food has been continuing goals for The Cup. Throughout the menu we aim for fresh, uncomplicated dishes that support the taste and texture of great produce. The menu and specials board, which we change often, offer a variety of tasty meals and tempting snacks,” Paula says.

Opening hours Monday-Friday 7:30am-400pm Saturday-Sunday 8:00am 5:00pm Dinner Thursday-Saturday 5.30pm – 10pm The Cup Café 127 Hackthorne Road Cashmere Christchurch T (03) 332 1270 E cupcafenz@gmail.com ‘Like’ The Cup Café on Facebook — Advertising Feature

Providing the right advice to continue The Cup Café’s growth and development.

• Business management / advisory services • Taxation • Corporate finance • Computer systems / software 76 | April/May 2013 www.canterburytoday.co.nz

119 Blenheim Road, P.O. Box 8621, Riccarton, Christchurch 8440 P (03) 343 4448 F (03) 348 2262 E kendons@accounting.co.nz W www.accounting.co.nz

Hospitality | The Playhouse Café and Theatre Restaurant

At a glance | The Candlemaker

Café in the sun

Lighting your way

Situated in the idyllic, sun drenched city of Nelson sits a unique outdoor garden café, wedding venue, live music, theatre and function centre, all rolled into one.

You can use them to shed light in dark spaces, give to someone on a special occasion, as a finishing touch in your living space, or maybe just to put a smile on someone’s face.

The Playhouse Café and Theatre Restaurant, under the guidance of owner Nic Roland, offers both visitors and locals a vibrant place to gather and have a great time. Throughout the year he works hard to give guests a truly entertaining dining experience accompanied by a range of live theatre, comedy nights and live bands performing on a regular basis in the picturesque café grounds.

Idyllic location The Playhouse café is located just a short 20 minutes from downtown Nelson, in a secluded spot away from the normal hustle and bustle of city life. It offers guests the perfect trio of the perfect place, perfect menu and the perfect range of entertainment. “Out here we believe in good food, good entertainment and good times,” Nic says. With its great outdoor setting, beautiful outdoor garden The Playhouse offers guests the ideal place to take time out from life, socialise, and celebrate life’s special milestones.

However you choose, when it comes to candles, The Candlemaker can assist.

Tie the knot With its intimate, secluded spot away from the centre of town, The Playhouse also offers couples the perfect setting to signal the start of their new lives together. On site wedding ceremonies can take place outside, with the gorgeous natural garden backdrop, romantic weeping willow, dreamy pond and bridge. Wedding guests will have the time of their lives, as they enjoy the outdoor space, before heading indoors to be served a scrumptious meal, prepared by The Playhouse’s talented chef Manuela Fuhimann. From a full-on, five course degustation menu, to the more simple but equally delicious kiwi BBQ, soon to be married couples can choose a style of cuisine to fit both their budget and taste. So, simply pick up the phone and give the friendly team at The Playhouse a call – they will be more than happy to discuss just what it is you need to make your special day perfect.

At a glance Planning made easy at The Playhouse • 100 people seated; 120 people cocktail style • On-site wedding ceremony area • On-site catering available • Off-site catering an option • High-quality wooden tables and stylish dining chairs • Pack in time: the venue hire fee is for the entire day. Parties are invited to prepare and decorate their wedding from 8am in the morning. • Pack out time: The Playhouse license runs from 11am to midnight. Expected pack out time is by 11am the next morning. • Transport: The Playhouse has strong links with transport companies; it can provide transport from one person to 100.

Purchased by AJ Day Options Trust in 2007, this small candle craft maker is tucked away on Tuam Street and offers a great range of unique, personalised candles to suit every occasion. All the candles are hand poured using quality wax, wicks and additional New Zealand beeswax. With manager Mary Rose’s keen eye for detail and design, the candle makers create your personalised candle with the highest quality of work using colour, words, symbols and texture. Your candle is ‘signed’ with love using your own personal expression of words, or you can choose from a list of meaningful verses/ sayings from The Candlemaker’s handbook. Clients know they are in safe hands as the team is more than happy to work closely with your design to establish what best suits the occasion and ensure the candle meets your requirements. The end result is a beautifully created design topped off with perfect packaging and ready ‘on time, every time’. The Candlemaker offers training programmes for men and women with an intellectual disability. It enables them to learn the craft of candle making, as well as developing other work related skills to assist with future employment opportunities. Being part of the Candlemaker team means they get to contribute their own skills, whilst meeting customers and gaining confidence. The beautiful personalised candles they make give them a sense of pride and achievement.

Personalised candles • Welcoming • Celebration

Phone: 03 5288350 | Fax: 03 5284693 202 Umukuri Road | Brooklyn | Motueka www.anchoragewines.co.nz

The Candlemaker 426 Tuam Street Phillipstown Christchurch T (03) 377 9030 E thecandlemaker@ajs.org.nz www.thecandlemaker.co.nz — Advertising Feature

• Remembrance.

Gifts • Expressions of light

• Pricing: $1000 for anytime between Labour Weekend and Easter Weekend. The rest of the year is $500 for a Saturday and free for Friday weddings.

• School leavers

• Aotearoa • A prayer set.

Speciality range • Memorial candles • Church candles • Floating candles.

Award Winning Wines from Nelson

Andrew cutting beeswax sheets

• Commitment

• Entertainment: The Playhouse can provide a range of entertainment options from a 7-piece band to an acoustic session. Simply discuss your needs and The Playhouse will help find the perfect person to do the job.

The Playhouse Café and Theatre Restaurant 171 Westdale Road Nelson T (03) 540 2985 E theplayhouse@gmail.com www.theplayhousecafe.co.nz

John pouring Ivory candles

Shapes available • Square • Cylinder • Cone.

At John Rhind we offer pre-arranged and FDANZ approved pre-paid funeral options. To find out more come in to see us or

Phone 379 9920

19 London Street, Christchurch 8013 Email. staff@johnrhind.co.nz www.johnrhind.co.nz

— Advertising Feature

www.canterburytoday.co.nz April/May 2013 | 77

Hospitality | The Coffee House

The house of fine fare and fabulous coffee Keeping it simple, using fresh, quality produce and making great coffee is what The Coffee House is all about. Situated on Montreal Street in a charming Victorian weatherboard villa with a large sunny courtyard, the café is open every day for breakfast, lunch and dinner. For more than two decades the building has been used as a coffee house however, since 2007 current owners Dave McLoughlin and Ben Dunkin have been roasting their own coffee in-house and use a unique blend of espresso. It’s delicious and if you’ve not tried it - you really should. The restaurant is owned in partnership by Ben and Dave on a 50-50 basis. “We both worked together and come from a business development and sales background. We basically felt like a change and decided that we wanted to be involved in the hospitality industry,” Dave says. The duo are committed to providing an environment that people feel welcome in, want to return to and somewhere where they can enjoy great food and great service. Ben feels that the key to hospitality is an unwavering passion for what you do. “Taking pride in food and beverage and the satisfaction in looking after people when they walk through your doors is what we enjoy. We took over The Coffee House in 2007 and as far as we understand, it was one of the first fully fledged espresso cafés in Christchurch,” he explains.

Winning ways With an emphasis on good produce, The Coffee House is all about keeping it seasonal and using local produce where possible. “Customers love our affordable prices, and generous portions. The café has also built a reputation for having great coffee,” Dave says. The Coffee House offers a varied selection of food that caters to all tastes. Breakfast includes the staple offerings of eggs and bacon, eggs benedict, crunchy granola and home made crumpets. Two of its staple breakfast offerings are The Coffee House Breakfast for the hungry and The Coffee House take on ‘bubble and squeak’ (Dave’s favourite). Lunch consists of a selection of light lunches such as home made pate, smoked salmon lox and home made soup of the day. If you’re a bit more peckish then the open steak sandwich, char grilled creole chicken or warm lamb sandwich will fit the bill. For dinner The Coffee House offers a range of entrées, mains and desserts. To start try the palm sugar cured beef salad or homemade pasta to start. Then follow up with the lamb shoulder (with a unique Coffee House treatment) or the Thai red curry of duck - all outstanding favourites from its current dinner menu. The Coffee House also has a tantalising selection of desserts complemented with a wine list to match. There is also a range of Emerson’s beer on tap.

Sample

The Coffee House was awarded the 2013 Beef and Lamb Excellence Award, which acknowledge consistency and quality in the preparation and presentation of beef and lamb cuisine.

Brunch

Mediterranean Omelette (V) $16 Fluffy omelette with roast red peppers, feta, baby spinach & toasted ciabatta/add bacon for $4

“We have a real focus on making everything ourselves from scratch. Our chefs make their own sauces, stocks and relish, smoke our salmon on site, bake our own sourdough bread. If we can make it ourselves with passion, skill and high quality fresh ingredients - we will.

Bubble & Squeak (GF) $16

“We recently gained the 2013 New Zealand Beef and Lamb Award. We were very pleased with this as it has really cemented the effort that our team of chefs have put into the design of our main dinner offering, how we present it and also the inventive use of the more unusual cuts from time to time,” Ben explains.

Thin slices of salmon, red onion, cherry tomatoes, fried shallots & a caper dressing

The Coffee House competes in Christchurch’s busy cafe scene by, “focusing on the things that we do well and ensuring that each time a customer comes back, they know what to expect from our team. I’m not worried what the competition is up to because we know our strengths and that’s what we focus on.

Crispy Chicken Wontons $12.00

“There is always room to improve though and we’re mindful not to be complacent, so we are always looking for that little something that people will remember us for and tell all their friends about,” Dave states.

Mushrooms $25.00

Crispy potato cubes, bacon & Italian parsley topped with two free range poached eggs

Lunch House-Smoked Salmon lox $14

Kumara & Corn Fritter Stack $15 Smoked tomato relish, crisp green salad & avocado/add streaky bacon for $5

Dinner With soy & chilli dipping sauce Lamb Shoulder $28.00 North Canterbury lamb, red-braised, served with sauté kumara, wilted spinach, butternut puree & an aromatic jus Herb-crusted portobellos with caramelised onions, tallegio cheese, gratin potato & a hot & sour salad

Desserts Sticky Toffee Pudding $12.00

Our success is backed by the people who run Ezypay and the experience they bring to the industry.

With coconut caramel, banana & rum icecream and freshly whipped cream Mojito Panacotta $12.00 With pickled melon sorbet and jelly

Open seven days a week p. 0800 399 729 | 03 963 9974 e. info@ezypay.co.nz w. www.ezypay.co.nz

Proudly supporting the Coffee House by providing Outsourced Payroll Services.

L I M I T E D

Monday to Friday: 7.30am till late Saturday and Sunday: 8.30am till late (Breakfast is available until 11.30am on weekdays and until 3pm on weekends. Dinner is menu available from 5pm everyday) The Coffee House 290 Montreal Street Christchurch T (03) 365 6066 E info@thecoffeehouse.co.nz www.thecoffeehouse.co.nz ‘Like’ The Coffee House on Facebook — Advertising Feature

78 | April/May 2013 www.canterburytoday.co.nz

Hospitality | Papa's Pizza

Papa knows best After 18 months, Papa’s Pizzas has now re-opened in its new shop, with its retro decor, on the corner of Westminster and Cranford Streets in the Christchurch suburb of St Albans. Papa’s promises • Toppings right to the edge • No charge for extra or gourmet pizza toppings • Stone baked in five to eight minutes • Your choice of pizza base; thin, thick pan, super skinny lo-carb or Papa’s own

Hospitality | Ataahua Wine

Beautiful wine In the heart of the Waipara Valley, a well known and well proven wine growing region nestled among the expansive pastures of northern Canterbury, lies a boutique producer of top quality, handcrafted, New Zealand wines. Ataahua Wines is owned by Andrew Grant and Stephanie Henderson-Grant and, like the translation of its name, is a place of genuine beauty; picturesque and charming.

• Gluten free base • Money back guarantee if you aren’t satisfied.

The first vines It has been an exciting time for the team at the family run business, which has been eagerly looking forward to the reopening of the pizzeria. “We’ve been chomping at the bit to get into the shop and since we’ve opened we’ve been completely overwhelmed by the demand. Thankfully the locals have been very welcoming, friendly and understanding. At times there has been standing room only in the shop and we’ve struggled to keep up.” As an authentic family run pizzeria the team at Papa’s has made it its business to offer pizza lovers in the city seriously good pizza, with a satisfaction guarantee. Lose the anchovies and double up the mushrooms, an extra swirl of BBQ sauce or just put the olives on half. Or maybe a sprinkle of cashews or blue cheese… nothing is too hard for the team at Papa’s Pizza. “An extra topping or two does not break the bank or make Papa go into a sweat – we just add it on. No problem and no additional charge,” the company says.

time honoured recipe uses authentic, simple but fresh quality ingredients and produce. And the philosophy is simple. “Pizza is simple food; if you are going to eat pizza you may as well have a good one. Papa’s traditional home style pizza is a treat.” Papa’s Pizza’s bases are all made from scratch in a trusty old mixer and baked fresh in the stone deck pizza ovens in a short five to eight minutes. In Papa’s kitchen you will find only fresh home style pizza sauce simmering on the pot, not cans and jars containing numerous unknown, unnatural ingredients. Neither will you find any conveyor belt toasting machines, measuring cups or corporate recipes - what you see is what you get – authentic and freshly made pizza just how it should be.

On the menu Regular pizzas $12.00 Large pizzas $16.00

A simple philosophy With a history dating back to the 1970s, the team at Papa’s has perfected its simple, but traditional way of making great pizza. This

Pillars supports children of prisoners to have positive futures. Be a mentor and make a difference in a child’s life and help break the cycle of crime.

Pillars congratulates Papas Pizzas on their success and are delighted that we’re their chosen charity. Please phone Deborah 377 3990 or visit our website www.pillars.org.nz

Double-up pizza deals: Any two regular pizzas $22. Any two large pizzas $28 Check the website for sides and extras • Supreme

• Pepperoni

• Meat lovers

• Greek

• Capricciosa

• Mexicano

•  Italiano

• Seafood

• Vegetarian

• Anchovy

• Salmon

• Dessert

• Chicken Can’t decide? Design your own pizza and Papa will make it for you. Check out the website for extra toppings and sauces, such as blue cheese, pine nuts etc.

Papa's Pizza Cnr Cranford and Westminster Streets St Albans Christchurch T (03) 386 1177 www.papas.co.nz — Advertising Feature

The vineyard was first planted in the heart of the Waipara Valley in the early 1990s. A short time later Andrew and Stephanie decided to follow their dream of producing their own handcrafted wine and purchased the vineyard in 1995 and succeeded in producing their first vintage in 2008. For the passionate duo, the appeal of the wine industry is found in its ever exciting, dynamic nature. “The challenge every year is to make the best and most interesting wine from the fruit grown. With every vintage comes a new challenge and no two years are ever the same,” Stephanie says.

The ideal location Fortunately, the Ataahua vineyard is ideally situated among the Teviotdale range which protects the valley and vineyards from the cool easterly sea breezes, creating a long, warm, dry summer ideal for grape growing. Throughout the summer the vines are exposed to the long sunshine hours followed by the warm autumn days, accompanied by its much cooler autumn nights. This perfect temperature variance contributes to the intensity of the grape flavours and gives the ideal acidity balance that is so crucial for a good wine.

Grape variety Ataahua hosts a trio of grape varieties, with fruit for the gewürztraminer, merlot and pinot noir all grown on site; fruit for the vineyard’s other varietals is sourced from elsewhere within the valley. All Ataahua’s vines are hand tended and nurtured to ensure the vines are kept in optimum health for the production of top quality grapes. “The best wines in the world are made in the vineyard with the best quality fruit making the most flavoursome and delicious wines,” Stephanie says. “Ataahua’s winemaking philosophy then focuses on the gentle harvesting of fine fruit, minimal handling and the utmost care in the winery – allowing the wine to develop naturally.”

Wine sampler Ataahua Gewürztraminer 2011 Grown in the Church Road vineyard in Waipara, this wine has been made from the fruit off the vineyard’s youngest vines. The hand harvested grapes were foot stomped in the traditional manner then pressed. The subsequent juice was fermented slowly in seasoned barrels to produce a delicious wine bursting with the distinctive aromas of lychees, rose petal and subtle spices. These flavours flow through into the palate in a wonderful blend with an off-dry finish. This gewürztraminer is great with many spicy and flavourful foods including Thai and most Asian cuisine dishes using lemongrass, coriander, chilli and lime to name a few. Ataahua Sauvignon Blanc 2012 This wonderfully fresh and lively wine has been made completely from grapes grown in the warm dry Waipara Valley. The fine balance between the natural acidity and the mouth-watering flavours of tangy gooseberries and ripe passionfruit make this wine instantly appealing. It is delicious served with fresh seafood, chicken and a wide range of vegetarian foods. Ataahua Merlot 2011 A deliciously full red that is perfect to have with some aged beef fillet or seared venison. It is very elegant and complex red with ripe plum and blackberry flavours, complemented by hints of liquorice, spice and toasted oak. Ataahua Pinot Noir 2010 Hand harvested in perfect condition, the grapes for this wine were sorted and destemmed before being gently pressed and left to ferment. The resulting wine was left to mature in seasoned French oak barrels. The resulting wine has a rich bouquet of ripe berry fruit and cherries with hints of the earthy forest floor and mushrooms. The palate is elegantly well balanced with silky tannins and a lingering finish. Serve this wine with coq au vin or duck and roasted mushrooms. Ataahua Wines 83 Church Road, Waipara Amberley 7483 T (03) 314 6961 M 021 222 2354 wine@ataahuawine.co.nz www.ataahuawine.co.nz

— Advertising Feature

www.canterburytoday.co.nz April/May 2013 | 79

Focus | Living Springs

Alive and living In May this year the Living Springs event, function and activity centre will celebrate 40 years of giving the children of Canterbury and beyond a camping and adventure experience to remember for the rest of their lives. From humble beginnings in 1973 Living Springs, set in the hills above Governors Bay with spectacular views down Lyttelton Harbour to Godley Head, has grown from a place where young people gathered to celebrate their Christian fellowship, to a nationally recognised centre for everything from school and holiday camps, to a venue for weddings, conferences and musical events, through to a centre for corporate retreats and team building. The Living Springs site has grown from a small, farm size setting, to a mini regional park stretching from the peaks of the Port Hills to the shores of Lyttelton Harbour, with activities from horse riding and mountain biking through to off-road go karts and sea kayaking. The challenges set by the wide variety of activities available at Living Springs give both children and adults who spend time at the idyllic retreat time out from the hustle and bustle of daily life and an escape from the repetitive and mundane aspects of life - and for many from Christchurch, a break from the energy sapping life of living in a city still recovering from a major natural event. The story of Living Springs is in many ways the story of two couples; Peter and Anne Morrow and David and Eddi Down separately shared a vision and were brought together in a series of remarkable coincidences in the early 1970s.

The Living Springs mission To create high quality environments where people have experiences that enrich them as human beings, enable them to grow stronger together and inspire them to live their life to the full.

The Peter and Anne Morrow story In 1971 Peter and Anne Morrow were leading a growing church in Christchurch and were finding it difficult to find suitable sites for the camps they ran. Peter asked a friend, Roger Roxburgh, to look for a property around the Port Hills which the church could develop into a quality camping facility for its use. In November of that year Roxburgh came across a site in Allandale on the outskirts of Governors Bay. At that time Peter was in India, but on his return immediately drove up to the property. As he walked over the land surrounded by the Port Hills on one side and Lyttelton Harbour on the other, Peter was said to have felt a sense of peace that confirmed to him it would be a place where people could experience a sense of God.

Peter again met with the church leadership to seek their support for the purchase. The meeting ran late into the night however, one elder still would not back the project and, requiring the support of all elders, the Morrow’s dream of opening the campsite looked like foundering. On the very day of this unsuccessful meeting Peter Morrow received a phone call from David Down and arranged to meet the following day in February 1972.

In late November 1971 Peter Morrow signed a conditional contract to purchase the property beginning a two year labour of love, full of disappointments and heartache, but ultimately joy. The purchase of the Allandale property first ran into difficulties when Peter and Anne were not unanimously supported by the church leadership in buying the land. However, the couple felt strongly that the property was God’s intended place for a campsite and continued to seek to close the deal on the land. They placed a small advertisement in The Press to sell their only asset, the family home in St Albans. To their surprise the house was sold within two days and they used the proceeds to make their first installment on the Allandale property.

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facility close to Christchurch. As George shared this idea David and Eddi say they felt a “warm sensation in their hearts” and wondered if God was prompting them to get directly involved. Immediately after Christmas 1971 David and Eddi agreed to be leaders at a youth camp at Raglan in the North Island. They found the camp was located in a breathtaking setting, situated on a hill over looking the sea and the couple felt a strong impression that the campsite God wanted them to be involved in would be in a similar setting. The impression was so strong that on returning to Christchurch in early 1972 David and Eddi engaged two real estate agents to start searching for a campsite fitting their description. To their disappointment nothing they were shown fitted what they had been inspired to imagine and the couple were stumped as to what to do next.

The David and Eddi Down story David and Eddi Down came to New Zealand as a young married couple in 1958. After arriving in Christchurch the couple became involved in Youth for Christ, which was then led by George and Flora Johansson. In 1971 George shared with David and Eddi the vision he had of a Christian youth camp

During his lunch break on a day in February 1972 David drove to Victoria Park to pray and find clarity over the project. While contemplating the issue it came to him to seek the advice of Peter Morrow and to share what God had seemed to be saying to him and Eddi about developing a campsite. Although they knew the Morrows, the two couples were not close acquaintances, but that very day David rang Peter and the two arranged to meet the following day.

Focus | Living Springs The Living Springs story When Peter and Anne Morrow met with David and Eddi Down in February 1972 it became obvious to the couples that God had revealed a common vision for a campsite. David and Eddi used their finances to pay the other half of the Allandale purchase and complete the settlement for the land. This paved the way for the eventual formation of the Living Springs Trust, in May 1973, to guide the development of the site. In 1972 the plan was to build the camp across the main valley from its current site however, five neighbours objected to the proposed zoning changes, presenting another roadblock to the way forward. The founding families brought together a group of people to pray and seek direction. The group walked across the land but one, Muri Thompson a Maori evangelist, walked in another direction from the rest. He felt God was impressing on him the camp should be across the valley and on the site where Living Springs is now situated. The zoning application was changed to reflect this and consequently the objections were withdrawn and the camp established. While there were other challenges to overcome to set up the campsite, all were surmounted and one led to the naming of the site. A zoning change from farming to camping was conditional on the site having a water flow of 200 gallons an hour. The Allandale site is situated on volcanic land and

dependent on small springs flowing out from underground aquifers. At the time the Morrow and Downs families bought the land, the two main springs were generating only 72 gallons an hour, slightly more than a third of what was required for the zone change.

The Living Springs Vision To become a leader in the camp, conference and leisure industry and to play a vital role in the restoration of the city of Christchurch.

Subsequent drilling around the site produced no sign of a new source of water and things looked dire. However, a week before the zone change hearing, an irrigation engineer suggested digging out the existing main spring to get a better flow. This came with the risk that the dig could restrict or even stop the current flow. With a couple of days left to the hearing Peter Morrow and Roger Roxburgh began to dig out the main spring which was then yielding 60 gallons an hour. After the first day of drilling the flow had increased to 120 gallons and by the next day 180 gallons. So with the other spring producing 12 gallons they went to the hearing with a combined flow of 192 gallons an hour, enough to satisfy the council. Since the Canterbury earthquake of September 2010, the flow from the main spring on the property has increased by between 300 percent and 400 percent and is now gushing out more water than the campsite can use or store. As part of marking 40 years of Living Springs, a memorial is being created using rocks gathered from the site of the original spring, which gave life to the vision of the campsite’s founders, Peter and Anne Morrow and David and Eddi Down.

Looking to the future In 2012 Living Springs hosted more than 26,000 bed nights, served over 70,000 meals and ran hundreds of programmes for our client groups. Now as we celebrate 40 years we are very much looking to the future and know that we have an important role to play in the health and wellbeing of the communities we serve. We committed in 2012 to a master planning exercise exploring optimum ways to develop our site, facilities and services are now shaping up for our next major step. The level sports field development has been dreamed of for more than 30 years – we have now begun the process to bring this into reality and this year will also see significant upgrades at the Farm Park and the Outdoor Camping Centre. We continue to work with Environment Canterbury, mountain bikers and others as we seek to develop our land area at the head of the harbour into a significant regional park, protecting waterways and areas of ecological significance while at the

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Ultimately we would like to see a gymnasium, a spa complex and an extended range of recreational facilities and all of the above have been included in the master plan. This is a very important time for Christchurch as it rebuilds and we realise that Living Springs has a significant role to play in that. We have 40 years of seeing people refreshed, inspired and reinvigorated after spending time on this “hill overlooking the sea” and our objective is to do what we have to do to take that experience into the future. Denis Aldridge CEO, Living Springs

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www.canterburytoday.co.nz April/May 2013 | 81

RR Focus | Living Springs Weddings and special events Combine a stunning setting, accommodation and quality catering for a perfect venue for a special event. The one day that you want to go according to plan is your wedding day and Living Springs offers a personal wedding co-ordinator to make it happen the way you want it to. The specialised co-ordinator will guide you through an array of options and combinations to create your dream day.

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What Living Springs offers Living Springs is an event, function and activity centre located only 20 minutes from the heart of Christchurch city. Set in the tranquil and beautiful environment of Lyttelton Harbour, this place offers a variety of venues and a wide range of services to suit varying budgets and client groups.

OutdoorsMark accreditation Living Springs carries the OutdoorsMark accreditation. This is the national outdoor safety quality assurance programme designed specifically for organisations in the outdoor education, outdoor recreation and adventure activities arena. OutdoorsMark accreditation demonstrates a commitment to participants and staff that sound policies and procedures exist and provides assurance of safety and quality.

School camps Living Springs is an exceptionally versatile venue for school camps with the advantage of being close to Christchurch. Professional staff provide the advice and service you need to ensure a successful school camp. With the OutdoorsMark accreditation the safety of all activities is ensured.

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It is the ultimate location for co-operative learning with few distractions and a setting which inspires creativity. Living Springs can provide a fully structured programme to suit your workshop or simply allow you to make use of the facilities to organise your own day.

Retreats Relax and take time out from the rush of everyday life in a stunning setting surrounded by native flora and fauna with plenty of accommodation.

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Holiday programme and camp packed with fun activities held every school holidays. Living Springs 218 Bamfords Road Allandale, RD 1 Corporate events Lyttelton 8971 A venue for all seasons plus Phone: 03 329 9788 accommodation, banquet hall, meeting rooms Email: info@livingsprings.co.nz and team building activities. Web: www.livingsprings.co.nz

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Focus | Pillars

Pillars of support Would you like to make a difference in a child’s life? “I believe by being a positive role model and by providing support and encouragement in a safe environment, young people can grow and develop and find their way forward in an often unstable environment and world,” she says.

Could you commit to one child, once a fortnight, for one year? It could be you who puts the spark in the life of a child. Volunteering with Pillars can change your weekend, your life and the life of a child with a parent in prison. Right now Pillars need male mentors to support these children. Did you know there are around 20,000 children in New Zealand who have a parent in prison and a lack of effective intervention means these children are up to seven times more likely than the average person to end up as prisoners themselves? One extraordinary woman who knows all this very well is Verna McFelin. In 1998, McFelin founded and remains chief executive of Pillars. The charity based in Christchurch and Auckland supports children and family of prisoners in New Zealand. Established 25 years ago Pillars provides integrated services and support that help prevent intergenerational offending. The range of programmes provided by Pillars includes assisting access to much needed social services, but also mentoring the children of prisoners and a special website, www.justus.org.nz where children can go to get their needs met.

By offering this support the future for a child can become more hopeful as self esteem grows and the possibilities open up for new opportunities. McFelin feels it also takes a change of thinking in those who come into contact with these children. Too often they are treated as criminals, when in reality these children are victims also. “They are stigmatised by their parents’ choices and actions, but they are not responsible for them. Although the incarcerated parent has obviously wronged society, they may be a loving and caring parent. The trauma of separation is enormous and that trauma can remain with a child for years after the parent is released; particularly if the arrest was dramatic, or the child was not able or allowed to visit the parent.”

Pillars will be running the Children of Prisoners Week during the last week of September this year. Its aim is to raise the awareness of the support these children need in New Zealand to restore hope of a positive “When a parent goes to prison, their children’s future that is free of imprisonment. hopes and dreams go with them. Pillars understands this all too well. “Often the incarcerated parent has grown up in a family that also lived below the poverty line and crime is seen as the only escape. All too often this thinking is passed from generation to generation, it’s a vicious circle,” she says.

Making a difference To start the journey of being a mentor, Pillars will go through everything you need to know. Its programme is designed to offer accessible volunteering to people who already lead busy lives.

How you can help Do you want to make a difference in the lives of children of prisoners? You can become involved in Pillars and help work towards breaking the cycle of crime in New Zealand and making the nation a safer place in which to live. You can partner in Pillars quest by: • Arranging payroll giving through your employer • Volunteering to mentor a prisoner’s child • Offering your expertise • Becoming a corporate sponsor • Becoming involved in its schools’ support programme • Donating to Pillars.

“You can help a child see the connection between his or her actions of today and dreams and goals of tomorrow. We are proud that Pillars has already captured the hearts of over 500 volunteers since its inception from all walks of life.

Pillars PO Box 21209 Christchurch 8143 T (03) 377 3991 0508 PILLARS E enquiries@pillars.org.nz www.pillars.org.nz www.facebook.com/pillars.inc — Advertising Feature

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www.totalcareinsurance.com www.canterburytoday.co.nz April/May 2013 | 83

Focus | The Campaign for Wool

The wonder

of wool The Campaign for Wool is a global community of sheep farmers, retailers, designers, manufacturers and consumers united by one of the world’s most influential farmers – His Royal Highness, the Prince of Wales.

As a farmer himself, Prince Charles was alarmed by news that it would often cost more for a farmer to shear a sheep than they would be paid for the wool. Accompanied by the startling fact that sheep had been purposely bred not to require shearing, grotesquely called the ‘easy care’, he organised an urgent meeting with manufacturers, retailers and growers to ascertain the underlying issue. The result was The Campaign for Wool. Founded in 2010, it represents a global initiative to re-educate the consumer on the incomparable qualities of wool. His Royal Highness addressed The Campaign for Wool launch in New Zealand saying, “We have been ignoring natural products in favour of cheaper, man made alternatives, yet it’s clear to see nature has the edge. For example, wool is naturally flame retardant to some 600 degrees - that’s something to consider when carpeting your home.” Prince Charles' concerns resonated throughout the farming community and further afield as momentum for The Campaign for Wool continues to escalate. In its maiden year the campaign made headlines in Britain as sheep grazed on Saville Row in Mayfair, London and dyed yellow sheep were herded through high end retailer Selfridges & Co’s store (whose brand colours are vibrant yellow). With the patronage of the Prince of Wales and the backing of a huge number of global manufacturers, retailers, designers, trade organisations and hopefully soon the lost consumer, wool will be resurrected as the super fibre it has been since the first discovery of the fleece in 5000 BC.

Why choose wool? Every year sheep produce a new fleece making it a renewable and sustainable source direct from Mother Nature herself and as a fabric, it is extremely versatile. A natural elasticity makes it ideal for use in the fashion industry and its fire retardant qualities have been championed by the New Zealand Fire Services as being less hazardous in the home than artificial, man made alternatives. The acclimatising qualities of the fabric mean it can adapt to any environment, keeping you cool in warm weather and warm in cooler temperatures. Perfect as an insulator and a sound proofer, the list of benefits greatly

• • • • •

Operating since 1974 Innovative - exclusive consumer branding strategy in Just Shorn™ Profitable - up to 20% return on investment to members in 2012 100% grower owned Nationwide - available to all wool growers through our joint venture with Elders Primary Wool

Think about this... • Who else is committed to industry-good activity for all wool growers? • Do you want to share in the profits of your own industry? www.primarywool.co.nz for more information including how you can join. wwwjustshorn.com to see the consumer branding initiative. Board Contacts: Bay de Lautour (06) 855 6827, Howie Gardner (03) 418 0645, Hamish de Lautour (06) 857 7926 Secretary: Alan White (06) 353 8200 or secretary@primarywool.co.nz Other Contacts: Your local Elders Primary Wool rep

84 | April/May 2013 www.canterburytoday.co.nz

outweighs those of imposter materials claiming to be superior to the fleece. The Campaign for Wool’s New Zealand representative, Stephen Fookes says, “Consumers, at all levels, from high end fashion to interior textiles, to industrial filtration, to medical treatment, to cosmetics, to providing better and safer environment for all generations, are now getting the opportunity to be part of the global wool renaissance”. While The Campaign for Wool promotes wool as a conscious, quality choice for the consumer, it also represents the support of a primary industry that has been historically integral to New Zealand’s economy and national identity. Worldwide recognition of the natural prowess of wool is the aim of The Campaign for Wool and it may take time to re-educate a generation of consumers who have been bombarded with the unethical procedures of many manufacturers producing alternatives for a minimum, yet selling at a premium. With low prices comes a chain of responsibility akin to the fast food market – quality is sacrificed, but produce is glorified through big budget advertising. Quality is a premium and always will be and wool is that premium and worth the investment. For example, when using wool in the home consider its adaptability – with a unique cell structure, wool works in harmony with its environment, enabling it to breathe and absorb moisture, thus reducing humidity levels and acting as a hypoallergenic. The high nitrogen and water content make it an extremely hard fibre to ignite and its unique structure also repels soiling. While remaining strong and durable, wool is also incredibly tactile; naturally soft and plush to the touch. The Campaign for Wool intends to reignite the world consumer’s love affair with wool via the influential medium of re-education. The pivotal word in the campaign seems to be ‘re-educate’ and many amazing facts will be covered in this section, but for further learning about the magic of fleece – visit The Campaign for Wool websites – www.campaignforwool. org or www.campaignforwool.co.nz Look out for the campaign logo and abide by the catchy slogan; ‘Give Fleece a Chance’. After all, wool has to be pretty good – sheep have been wearing it for years!

Cavalier WoolsCourers proud suppor ters of The

Campaign For Wool

Cavalier Woolscourers is the first company anywhere in the world to be licensed under the Environmental Choice EC47 specification. Cavalier Woolscourers Ltd has two main scouring sites located in the geographical heart of New Zealand’s wool growing regions. Hawkes Bay Woolscourers is located in Napier and Canterbury Woolscourers is located in Timaru. Cavalier Woolscourers Ltd is the largest woolscouring company in the world by volume. They operate highly advanced woolscouring sites and are classed as world leaders in their field. Each of the Cavalier sites has the capacity to wash in excess of one million kilograms of greasy wool each week which equates to annual wool clip from 365,000 sheep each week. The company is a commission woolscourer and scours wool for 90 percent of New Zealand’s wool exporters. Having an accreditation such as the EC47 licence has formalised and validated the continuous improvement development path that we were already on. While our local customers here in New Zealand know what we

are achieving, having an internationally recognizable accreditation will give our international customers the confidence that their wool is being washed to the best international standards,” says CEO Nigel Hales. Cavalier Woolscourers offers specialty scouring services, with a one bale minimum lot size, they are regularly scouring Merino, Alpaca , Drysdale and Mohair fibre. They also have processed the finest bale of Merino fleece grown in New Zealand. Passionate about New Zealand Wool, The Cavalier Woolscourers team are ready to process your wool to your exacting requirements. Visit their website at : www.cavalierwoolscourers.co.nz

Focus | The Campaign for Wool

H Dawson Farm Direct Established 125 years ago, H Dawson is a family owned business with Jo, the next generation of Dawson, currently holding the reins as owner and group CEO, predicting the resurgence of the miracle fibre - wool. H Dawson Farm Direct offers a direct link between wool producers and wool users throughout the world – the business is a global wool marketing company based in Christchurch with its own wool stores in Christchurch, Timaru and Motueka. The unique ability of H Dawson Farm Direct to act as a portal from farm to consumer is an integral part of a global supply chain that helps the wool growers achieve returns from their produce. Canterbury Today posed a few questions to Craig Sheridan, the general manager of H Dawson Farm Direct, about its involvement with The Campaign for Wool. How has your involvement as a brand partner with The Campaign for Wool assisted your business? Jo Dawson, owner and group CEO, is a member of the Steering Committee for the Campaign for Wool. This has helped raise our profile here in New Zealand as well as globally. Jo is very passionate about wool and sees the campaign as the perfect opportunity to show to all our growers that we are deeply committed to the rejuvenation of wool as the consumer’s fibre of choice. What do you see as the main points the consumer needs to know about wool and its importance to the New Zealand economy?

What does your company offer the wool industry and how do you see your stock growing during the next few years as the campaign continues to grow?

Education plays a huge part in influencing the consumer; what can you tell us about wool that will change consumer habits? The health benefits of wearing, walking on, sleeping under and living with wool are enormous. The natural attributes of wool can control moisture in homes and buildings, improve the air quality, dampen sound and it is naturally flame retardant. So why wouldn’t you use it in your home or office? In this increasingly environmentally aware world we all live in, why wouldn’t you use a fibre that is sustainable, renewable and biodegradable? Wool really is the miracle fibre and we must get this message to across to our global consumers. What are your key points of contribution towards the continued success of the campaign? The key points are firstly our deep commitment to the focus and direction of the campaign, which is raising the awareness and global knowledge of wool and of its benefits to us all. We are and have been doing this in our own right as a family owned company, but having Prince Charles as The Campaign for Wool patron is a massive boost for wool growers worldwide. Our financial support of the global events and the time that Jo Dawson and our worldwide teams (in England, Ireland, China, India, South Africa, Australia, Italy and New Zealand), put into the campaign shows our commitment to a worthwhile cause.

H Dawson Farm Direct 374 Manchester Street Christchurch T (03) 327 2159 E wool@hdfarmdirect.co.nz www.hdfarmdirect.co.nz

— Advertising Feature

H.Dawson Farm Direct prides itself on our direct link between wool producers and global wool users to achieve enhanced wool returns through a value added differentiated wool marketing pipeline. This is the basis for our company motto “Wool Marketing from Farm to Consumer”. Ph: 03 327 2159 Fax: 03 327 2163 Mob: 021 222 7084 86 | April/May 2013 www.canterburytoday.co.nz

The Campaign for Wool Patron: HRH Prince Of Wales

Consumers worldwide (not just New Zealand) need to know all the health benefits of woollen products (carpets, bedding, clothing, textiles, insulation etc) as these are sadly being forgotten. By supporting wool and as a consequence the New Zealand farmer, consumers are helping the country’s economy. Sheep farming is still a major revenue generator for New Zealand.

H Dawson Farm Direct offers the wool growers a better selling and marketing option for their produce. We are involved in all aspects of the wool industry both here in New Zealand and internationally and our company motto is ‘from the farm to the consumer’. We plan to grow our supply base and sales by working through closer strategic partnerships. This approach, together with the benefits being obtained from The Campaign for Wool, will help achieve better returns for our growers and for H Dawson.

Please visit www.hdfarmdirect.co.nz

Focus | The Campaign for Wool

Exquisite Blankets and Natural Legacy Wool is a seemingly hereditary passion for Polly McGuckin, the general manager of Exquisite Blankets and the intriguing Natural Legacy brand of woollen coffins. Polly’s father has been involved in the wool trade for more than 50 years and has supplied wool to the world renowned Hainsworth Mill in Yorkshire, England since 1975. The Hainsworth name carries great esteem within the highest ranks of English royalty, including being the royal warrant supply to Queen Elizabeth with furnishings, as well as being used in Prince William’s ceremonial uniform as he wed Princess Kate Middleton, the Duchess of Cambridge.

Exquisite Blankets is now also offering wool cushions and wool inners as part of their diverse range. You can see more at www.exquisiteblankets.co.nz or visit the show room at Yaldhurst Wools Ltd on Main West Coast Road.

Natural Legacy As we become increasingly more ecoconscious consumers, the choices we make ultimately impact upon the environment for our future generations. With that in mind, Polly introduced the Natural Legacy brand of wool coffins to New Zealand; an ecofriendly and bio-degradable option that offers a certain element of comfort to the often difficult funeral process.

Natural Legacy is another quality product made by Hainsworth that can be viewed at the Yaldhurst Wools show room and funeral homes. The coffins are constructed thoughtfully and offer an environmentally sensitive option, while being markedly softer than the more traditional materials. The While on an overseas trip, Polly visited the coffins are hand made in Yorkshire with a Hainsworth Mill, a mill established 229 years blend of new wool and organic cotton, adding ago, to see the finest New Zealand wool being to the luxurious feel, while retaining a high used to craft a range of beautiful products. level of strength and functionality – each one So impressed was Polly with the produce of is independently accredited. Hainsworth, she approached the company The testimonials at www.naturallegacy.com with a proposal after identifying a gap in the outline the varied but incredibly positive New Zealand market. reactions of customers who have chosen a “Exquisite Wool Blankets was started four wool coffin or casket for their loved ones. years ago when I saw a gap in the New Zealand market for wool blankets and throws It appears the New Zealand affinity with wool with a point of difference – diversity in colour can be a life long affair - from a comforting blanket as a child to the comforting thought that would enable people to choose from 16 that a beautiful wool coffin will complete the vibrant, beautiful colours,” she says. circle of life with elegance and class. Soft and luxurious to touch, it has been proven We as a nation should embrace these quality that wool can make for a better night’s sleep products and celebrate the sheep as a based solely on its molecular make up. Wool traps microscopic pockets of air to stay cool in national icon while ensuring all involved, from the farmer to the customer, are aware of the the warm and warm in the cool - making it importance of wool to New Zealand. the perfect fibre for blankets. Exquisite Blankets offers the most diverse colour range of blankets and throws in New Zealand, using 100 percent New Zealand wool. Exquisite Blankets and Natural Legacy T (03) 318 7654 The cherry coloured blanket may invoke E polly@exquisiteblankets.co.nz a few visual memories; it was in fact the www.exquisiteblankets.co.nz same colour as the uniforms worn during www.naturallegacy.com the Queen's birthday trooping of the colour.

— Advertising Feature

Increasingly, people are considering the environment when making their funeral arrangements. At John Rhind we are happy to offer a wide range of alternative, eco-friendly options, which will help lessen your environmental footprint. These include woollen caskets, embalming methods as well as cremation and burial options. To find out more come in to see us or

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Focus | The Campaign for Wool

International Wool Services New Zealand Wool Services International (NZWSI) operates as both a scourer and exporter of wool into markets in more than 30 countries, and with an annual turnover of approximately $200 million, is firmly established as the largest exporter of our country’s wool. NZWSI recently participated in the Sheer Brilliance event held at Auckland’s The Cloud during Prince Charles’ visit and commissioned a unique rug with his personal coat of arms. The rug is made predominantly from glacial wool, a process licenced to NZWSI, that increases the whiteness of the raw wool and enhances the brightness and clarity of the dyed colours. It was created for His Royal Highness to express appreciation for all the work he is undertaking on behalf of the global wool industry as patron of The Campaign for Wool. The rug has been shipped to the New Zealand

High Commission in London for presentation to the Prince himself. Canterbury Today talks to New Zealand Wool Services International managing director, Michael Dwyer about the company’s involvement with The Campaign for Wool. How has your involvement as a brand partner with The Campaign for Wool assisted your business? To date the impact of The Campaign for Wool on our business has not had a substantial impact however, as a major supporter of this campaign NZWSI believe that, long term, it

is the best opportunity for the global wool industry to reposition wool in consumers’ minds as the premium fibre we know it to be. The Campaign for Wool is a marathon, not a sprint and we expect positive results to build as it gains momentum. What do you see as the main points the consumer needs to know about wool and its importance to the New Zealand economy? Wool has seemingly gone out of fashion over the last decade as man made products, backed by massive advertising campaigns and guarantees that try to emulate some of wool's inherent attributes, have enticed consumers to believe the new generation synthetics out-perform wool. The combination of durability, comfort, easy care, fire resistance, biodegradability, breathability and health assistance attributes inherent in wool - cannot be emulated in a single man made fibre. The Campaign for Wool is the vehicle the whole industry believes has the best chance of lifting consumer’s awareness about this fantastic fibre and achieving sustainable returns for our farmers. What does your company offer the wool industry and how do you see your stock growing during the next few years as The Campaign for Wool continues to grow? NZWSI has contributed over $400,000 directly to The Campaign for Wool in the first two years of its roll out in New Zealand, along with additional funding by most of the other major wool exporters in the country. This funding came straight of our bottom line and we were happy to provide it, as we believe that the global approach to promoting wool is in the interest of all wool producers and marketers. Our company’s on going support for the campaign is financial, technical, political and inherent in our daily trading activities. We firmly believe that as consumers’ demand more woollen products and the ecological aspects of wool, as it out performs oil based synthetics, the demand for wool will increase. NZWSI is positioned perfectly to increase its volumes to meet this demand.

WOOL GROWERS; MAXIMISE YOUR WOOL CHEQUE – SELL DIRECT to WSI, New Zealand’s largest Wool Exporter and first stage wool processor. NZ Wool Services Int’l Ltd (WSI) purchases wool direct from farms, closely linking growers to manufacturers while minimising selling costs. Contact: Malcolm Ching Phone: 03 3578711 Email: malcolm@woolserv.co.nz

www.woolserv.co.nz 88 | April/May 2013 www.canterburytoday.co.nz

Education plays a huge part in influencing the consumer, so what can you tell us about wool that will change consumer habits? The attributes of wool mentioned earlier have significant advantages and impact depending on their product use. Fine wools used in outdoor pursuit are renowned for their breathability and insulative factors known to have saved lives in extreme conditions and vastly out-perform the man made equivalents. In upholstery, wool’s durability, comfort and anti-static properties cannot be surpassed and it is still demanded by most airlines and high end applicators. Coarser wools used in carpeting, for which New Zealand is the premium supplier to the world, have a package of performance that can’t be beaten. Quality wool carpets can last a lifetime, they absorb and neutralise harmful chemicals emitted from treated timbers, inhibit bacterial growth, limit aspects that contribute to health issues such as asthma, are easily cleaned and will smoulder rather than combust in a fire, retarding damage and/or release of toxic chemicals as happens with synthetic and man-made fibres. What are your key points of contribution towards the continued success of the campaign? NZWSI’s ability to source, process and deliver to the market’s requirements is essential to meeting any additional demand that The Campaign for Wool will generate. Along with a commitment to quality, service and a desire to see wool return as a consumer’s first choice when selecting for clothing, furnishing and carpeting. See www.woolserv.co.nz for more information on NZWSI and for more pictures of the impressive Royal glacial rug. New Zealand Wool Services International Limited First Floor, 30 Sir William Pickering Drive Russley Christchurch T (03) 357 8700 E info@woolserv.co.nz www.woolserv.co.nz

— Advertising Feature

Focus | The Campaign for Wool

Black Hills To witness wool in all of its magnificence, from beautiful Corriedale and Romney sheep roaming the paddocks to the quality garments finally produced, Black Hills farm has the full works and a boss who knows her product more than anyone. Beverley Forrester, boss of Black Hills farm, operates a world renowned business from the 4th generation family owned farm and she provides a wealth of knowledge on the New Zealand national icon. “With 32 million sheep in our country they are part of our culture, landscape and history,” Beverley says. “At Black Hills farm we nurture the animals throughout the entire wool growing process, including selective breeding to produce the highest quality fleece wool, but we also oversee the lambing, shearing, processing of the yarn and knitting.” Historically the farm dates back to 1864 when Robert Adam Forrester arrived from Scotland carrying a carpet bag that is still on show in the recently restored cottage today. During the years Robert progressively bought more land around North Canterbury and his ancestry still guards the original purchase to date. The beautiful limestone and cob heritage buildings (circa 1873) and breath taking views of rolling country side are certainly added perks to visiting Black Hills farm, yet there are so many layers to the Hurunui gem.

Beverley Riverina Beverley Riverina Knitwear is the much sought after product off the very sheep that have been born, raised and shorn on Black Hills farm. Due to the sheep being bred uniquely for their natural, yet un-dyed

coloured fleece, the final designer garments are dye free and carry complete traceability. “Consumers are becoming more discerning and conscious, and like growing veggies in the back garden, it’s a comforting fact to know the origin of the food we eat. The same thing can be said of wool, I believe, we now want to know the source of our clothes and be proud of that knowledge.” Black Hills Ltd was established in the UK, in Watlington, Oxfordshire in 2007, and only two years later Beverley and her cousin Penny Cole opened another store in Henley-onThames. See the Black Hills Farm UK website to discover the ‘little bit of New Zealand in the UK’ – www.blackhills-yarn.com or alternatively for the New Zealand website visit www.blackhills.co.nz

Zealand Century Farm and Station Award’ in honour of its continual farm ownership within a family for more than 100 years. The Century Farm award is not the only silverware on show at Black Hills farm Beverley was runner up the Rural Woman NZ Enterprising Business Woman of the Year 2009 among a host of regional awards recognising Beverley’s passion and commitment to all things woollen and her farms successful operations. The same day the Henley shop was opened in the UK. Russell Hassall is one of two employees at Black Hills and at the age of 84 still works on the farm and has done for more than 61 years. Diane Nurse has also served 11 years and both contribute hugely to the combined knowledge of the farm’s day to day workings and ensure the standards are always kept at an optimum level.

The Campaign for Wool and Black Hills farm Quality assured Beverley Forrester and The Black Hills Farm are 100 percent in support of The Campaign for Wool. Beverley is aware that wool has lost a consumer generation who have been bombarded with cheaper alternatives, with very little quality, compared to the sustainable and natural option grown on the backs of New Zealand’s beloved sheep.

In good hands In 2006, the then Prime Minister, Helen Clark presented Black Hills farm with a ‘New

Quality, according to Beverley, is something that comes naturally from her wool. Using only sustainable methods and high class livestock management, her product is ecofriendly even when it comes to shearing. Traditional methods are kept up and the whole process is completely artisan, including blade shearing some of the sheep. Such is the quality of the bred sheep at Black Hills farm, that Beverley exports some of her rams and embryos as far as Japan, China and South America. The Black Hills brand is

making a sizeable impact on the global scene and it’s apparent that the world looks to New Zealand as a pioneer in the wool trade. Beverley is also a strong supporter of the Buy New Zealand Made Campaign. Even Black Hills knitting patterns, ‘written’ to construct a garment, are in high demand with a running contract in place with UK magazine ‘Let's Knit’ to publish Black Hills’ findings.

Fashioning a future Beverley Riverina is now a global brand name, visible at many international fashion shows and localised events such as Style Christchurch and the A&P show. Even Princess Anne has been spotted wearing a Beverly Riverina garment after Beverley presented it to her during 2008. “I’ve had people call to inform me that Princess Anne is wearing my garment numerous times, it’s very satisfying to hear.” While Princess Anne’s elder brother, Prince Charles continues his passionate work for The Campaign for Wool, he can be assured that Black Hills farm will continue to work wonders producing wool. Black Hills 701 Karaka Road Hurunui North Canterbury T (03) 314 4195 E info@blackhills.co.nz www.blackhills.co.nz — Advertising Feature

• Sheep & Cattle Breeder • Fleece • Designer Knitwear • Yarn • Handspun Wool • Tapestry Weaver • Silver Reed Knitting Machines • Historic Buildings (circa 1863 ) • Wedding Venue

www.canterburytoday.co.nz April/May 2013 | 89

Initiatives | SaecoWilson

Joining forces to create a combined advantage Christchurch tradesmen will have heard of Wilson Bros, or maybe Saeco-Precision, which both specialise in bearing power transmission products and engineering supplies. They may have even used their products and services. Now there is a new name in the market place capturing the best of both those companies. In 2011 Wilson Bros and Saeco-Precision merged to form SaecoWilson and in 2012 the company has gone about rebranding all its 23 stores nationwide with its three Christchurch, branches, two former Saeco-Precision stores and the Wilson Bros outlet, having the finishing touches put to their upgrades late last year. Like Saeco-Precision, Wilson Bros, which was established in 1919, has been involved in the supply and distribution of bearings, power transmission and engineering supplies for many years, representing a large range of well known brands. Through their merger, SaecoWilson is now able to offer a greater range of bearings and power transmission products and an expanded engineering supplies range nationally. With 23 branches nationally, the SaecoWilson team of approximately 200 people are conveniently located to be able to answer any questions on bearing, power transmission and engineering supplies. These branches have access to factory trained engineers and a sophisticated logistics team within the SaecoWilson company. SaecoWilson’s South Island general manager, Gregg Blomfield says customers can often be

unnerved by change. “SaecoWilson is here to assure our clients that the reputation of both Wilson Bros and Saeco-Precision for excellent customer service and pride at their success and hard work, still continues to this day. “SaecoWilson believes they have the best people, the best product and infrastructure to provide the best performance, in order to achieve a total bearing, power transmission and engineering consumable solution for our customers. ‘‘We pride ourselves on service and supply; our Christchurch branches offer a one stop solution for our clients' bearings, power transmission and engineering supplies. We pride ourselves on being the problem solvers for our customers’ businesses and have trained staff and technical solutions to meet their needs.

SaecoWilson at a glance: • Agents for Bearings manufactured by FAG, INA, Timken, NSK, NTN, Cooper, McGill and Blue Brute • Transmission agents for products from Renold (exclusive South Island agent), A&S, Optibelt, Gates, PIX, Fenner, Martin, Diamond, MAV Bushes, Falk, Bonfiglioli, Wichita and Coremo brakes • Beaver Safety product agents for (PPE) personal protection equipment, lifting, load restraint, fall protection, 4wd recovery, rigging and materials handling • Weldwell agents for the South Island • Suppliers of tools and equipment, consumables and engineering supplies that include respected brands like, Hitachi, Metabo, Makita, Bosch, Powerbuilt, Kincrome, Koken, CRC, Loctite.

“Through our merger we now have an even greater range of products and brands to offer, supported by renowned manufacturers through our supply network links throughout New Zealand and Australia,” he says. While both Wilson Bros and SaecoPrecision were well known for their supply and distribution of bearings and power transmissions, the merger and rebrand of the company’s stores has allowed the company to develop and expand its range of tools, tool consumables and engineering supplies.

Klingspor

Abrasives Available Through SaecoWilson Contact SaecoWilson on

03 379 3732 or to find out more visit www.saecowilson.co.nz

90 | April/May 2013 www.canterburytoday.co.nz

Initiatives | SaecoWilson

Saeco Wilson’s South Island Industrial Sales manager Steve Thorpe, left, discusses business with Christchurch Regional manager Darren Foster.

“Part of developing this side of the business has been in response to our customers’ requirements. They do no want to have to go visiting several stores to get what they need, so by offering them a one stop shop, it saves them time and money. “The growth of the business means we now have more access to a wider range of products, both in terms of bearings and transmissions and tools and engineering supplies and consumables.” Blomfield says the Christchurch earthquakes did slow down the rebrand of its branches. “However, we wanted this to happen and pushed ahead with our plans. We did have to shut the Sydenham branch for a month with damage to the building, but both Hornby and Annex Road were largely unscathed. “When you merge companies there is often an issue over the different cultures of the companies, but one of the things the earthquakes did was make everybody aware of the need to work together. “So from a staffing perspective the merger transition has gone very smoothly and the staff has responded brilliantly to the challenges of both the merger and the earthquake disruptions. “Our staff prides themselves on not only meeting the needs of their diverse clients,

“

Testimonial

The team at SaecoWilson really go out of their way to make our job easier. Service is one of the biggest things in our industry and they deliver great service. Initially it was their location which attracted us to use the company, but it has been their product and personal knowledge which has kept us coming back. Darren, Andy and the rest of the team do a fantastic, professional job and we have developed a great personal rapport with them. We have noticed since the merger their product range has expanded and Saeco Wilson is now a one-stop shop for us. - Darryl Evans, Engineering Project Manager, Fulton Hogan

“

Our staff prides themselves on not only meeting the needs of their diverse clients, but exceeding expectations so they can maximise the business potential of their customers.

”

but exceeding expectations so they can maximise the business potential of their customers.” Darren Foster heads the team in Christchurch as regional manager, while Steve Thorpe is the industrial sales manager for the South Island, looking after tools and engineering supplies. Both are based at the company’s Annex Road branch.

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Initiatives | SaecoWilson Christchurch focus SaecoWilson Christchurch regional manager Darren Foster began working for Saeco ADI in 1987 and after a short spell overseas returned to the company before joining Wilson Bros in 1995. In 2009 Foster took up the role of manager of Wilson Bros’ Christchurch branch and in 2011, with the merger of Saeco and Wilson Bros, he took up the position of regional manager Christchurch while maintaining the role as manager at Annex Rd and managing some key accounts. Foster says one of the challenges of the merger was integrating two companies which had been fierce competitors for more than 22 years in Christchurch. “It was obvious to see both companies had similar ethoses and goals, but very different corporate cultures, so the merger of these

Many of our staff supported customers during this time, whether it was helping with cleaning up their stores to clearing liquefaction from their factories. This reiterated to many of our staff the strong relationships we have formed with our customers over the years.

”

- Christchurch regional manager, Darren Foster

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92 | April/May 2013 www.canterburytoday.co.nz

227 Annex Road Christchurch Phone: (03) 338 8533 Email: christchurch@wilsonbros.co.nz

“Christchurch itself had the potential to be a ‘hot spot’ for the merger, in regards to their being two Saeco branches and one Wilson Bros branch integrating into one entity. Foster says the synergy between the branches was achieved with open communication between the branch managers, with the branches working more closely and sharing information, such as feedback from customers and also working out what were the points of difference in each of the branches and playing to their strengths. “This was helped along with the allocating of customers to each branch that previously had both companies calling. This was done in a totally unbiased manner with all the team satisfied with the end result.” Foster says the odd inter-branch BBQ and many of the old Saeco team joining the social club established by Wilson Bros helped the merger.

“

This means no further re-tensioning for the service life of the belt.

two market leaders was always going to be interesting to say the least.

“I am really proud with the way the team came together and have developed a real family ethos, while still maintaining their dedication and commitment to our customers.” He says one of the keys to the successful merger was the attitude of the company’s senior management, who were extremely attentive to the needs of the staff during the merger process, which is not always the case.

“

Testimonial

SaecoWilson is an excellent company to deal with, and the service we get from Darren and the team makes them definitely one of the best in their business in the country. Nothing is a problem for them and they will come round at the drop of a hat to help us in any way they can. We use some very sophisticated and specialised machinery and when Saeco Wilson is unable to supply us with what we need from their stock their ability to source from anywhere in the world is brilliant. - Glenn Morgan, engineering and production manager, Patience & Nicholson

”

Initiatives | SaecoWilson

“

The other main challenge to the merger process was the Christchurch earthquakes in September 2010 and February 2011.

The level of service SaecoWilson provides us with is second to none and we wouldn’t deal with anyone else for our bearings. They are there to help no matter what time of day or night it is, even opening up for us during the night when we have encountered a problem after hours, so for that reason alone we wouldn’t go anywhere else. In addition their pricing and product range is superb and they can source any bearings we need.

“This affected all the staff personally one way or the other, not just physically but also emotionally, with a wide range of emotions from anxiety and anger to confusion and disbelief,” Foster says. Many of the staff turned up the day after the February earthquake to help with the clean up. “This was a great opportunity for everyone to get together and talk about their experiences, vent their frustrations and generally share stories,” Foster says. “Many of our staff supported customers during this time, whether it was helping with cleaning up their stores to clearing liquefaction from their factories. This reiterated to many of our staff the strong relationships we have formed with our customers over the years. “I was very proud of the way the team bounced back from this and just got on with it, while having the general attitude that ‘there’s always someone worse off’.” Foster also pays tribute to the way the company’s management swung into supporting the Christchurch staff, including paying for all staff and their families to have two nights away in Hanmer Springs.

Testimonial

- Dennis Berghan, mechanical maintenance foreman, Lyttelton Port Company

Annex Road Darren Foster - regional manager Steve Thorpe - industrial sales manager South Island T (03) 338 8533

Hornby Office Waterloo Road Andy Fisher – branch manager T (03) 348 7171 City Branch

”

Gasson Street Marty Stanley – branch manager T (03) 379 3732 — Advertising Feature

With Christchurch slowly returning to normal Foster says the focus has now been on ensuring all branches were fully integrated with the introduction of engineering supplies to some, and also a large emphasis on core products such as bearings and transmission equipment.

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Initiatives | Action Electric

Electricians

you can rely on

In sporting terms the recent acquisition of leading Christchurch electrical contractor Action Electric by Australasian electrical giant Electrix can be referred to as ‘bulking up’. For almost 30 years Action Electric has been a major player in electrical contracting work around Christchurch in the domestic, commercial and civil fields. In 2012 Action Electric founder, Lester Ballantine was approached by Electrix which, since its establishment in 1955, has developed into one of the leading players in commercial electrical contracting work in New Zealand and Australia. Electrix is a division of the McConnell Dowell group, one the five partners in the Stronger Christchurch Infrastructure Rebuild Team (SCIRT) alliance helping to rebuild Christchurch. “With the knowledge and experience Action Electric has in the local market and the resource and expertise Electrix brings to the company, we believe we can provide an excellent solution and competitive pricing for any major electrical project work,” says Lester Ballantine, who has remained with the company as Electrix South Island regional manager. To that end the company has employed a project manager and an estimator, making sure the new combined Action Electric/ Electrix firm will become a major player in the electrical contracting field in Christchurch for many years to come.

The rise of Action Electric Action Electric was established in 1984 and is a member of the Electrical Contractors Association New Zealand (ECANZ). The company carries out all types of electrical work which includes industrial maintenance and installation, the supply and installation of traffic control and car parking equipment, as well as having carried out commercial work on projects for Luneys Construction, Hanham and Philp, Mainzeal and Leighs Construction. The remainder of the company’s work is made up of new housing, domestic electrical

work and also the supply and installation of domestic air conditioners. During the past 29 years Action Electric has successfully undertaken a number of major industrial and commercial projects. In 2003 the company was one of three finalists in the Electrical Excellence Awards run by the Electrical Contractors Association New Zealand for automation upgrades on the spinning frames for Godfrey Hirst Carpets. In 2007 it was named a winner in the same competition with a project for the Christchurch City Council with a variable message sign system on the parking search route in the Christchurch CBD. Since 1998 and up until the February Earthquake, Action Electric has been involved in the supply and installation of traffic control and carparking equipment for the Christchurch City Council and Transit New Zealand. Action Electric has supplied and installed Datapark carparking equipment, for which it is agents, into all Christchurch City Council carparking buildings, as well as carparking equipment and paystations at the Christchurch Casino.

With its extensive coverage and highly trained pool of experienced staff, Electrix can respond rapidly and efficiently, mobilising project teams covering a range of disciplines, on demand and irrespective of location. the Lyttelton road tunnel, after tunnel control equipment in the main administration building had to be relocated into portable buildings because of that building’s unsafe condition. In late 2011 Action Electric also provided power supplies and wired the Temporary Bus exchange in the CBD. The company has also been involved in the relocation of factories and offices from the CBD and the eastern suburbs Christchurch, which has included major upgrades to power systems and electrical equipment in the buildings, for the likes of B&D Doors and AECOM. During the past year Action Electric has also completed the installation of a 1500kva extruder for PPS Frank Ltd and upgraded power supplies and installed all new equipment for Fletcher building products new aluminium joinery and powder coating plant in Wigram.

It has also carried out mast arm upgrades at various intersections about Christchurch, as well as the new traffic lights at the Ferry Road and Humphries Drive intersection. The company has also supplied and installed Located in the industrial area of Bromley traffic control equipment on the new Christchurch Southern Motorway extension for Action Electric is ideally situated to service the bulk of their customers. Fulton Hogan and school speed signs for the Waimakariri District Council. Action Electric has been involved in the electrical maintenance and installation work at the Lyttelton road tunnel, including completing a new lighting upgrade in the tunnel for Transit New Zealand. Since the February 2011 earthquake the company has been involved in major emergency repair work, especially at

94 | April/May 2013 www.canterburytoday.co.nz

About Electrix

Electrix is one of Australasia’s premier specialist electrical and gad contractors. With an established presence in key service sectors, the company is a mainstay of the utilities industry in both countries. Founded in 1955, Electrix has consistently expanded to become one of the country’s

largest electrical services contractors, operating from 12 offices throughout New Zealand. In 1997 Electrix established its first presence in Australia. Since then the company has rapidly grown and is now servicing a broadening client base from seven offices in two Australian states. With its extensive coverage and highly trained pool of experienced staff, Electrix can respond rapidly and efficiently, mobilising project teams covering a range of disciplines, on demand and irrespective of location. The company operates throughout the Asia Pacific region and has carried out projects in New Zealand, Australia, Fiji, American Samoa, Irian Jaya, Sulawesi, the Maldives and the Marshall Islands. Electrix teams take pride in their work, are performance oriented and strive to deliver value every time. The company has a proven record of working together with its clients to deliver successful projects in a number of market sectors. Action Electric Unit 8 18 Taurus Place Bromley Christchurch T (03) 381 7477 E lester.ballantine@electrix.co.nz www.actionelectric.co.nz www.electrix.co.nz — Advertising Feature

Finances | Lifetime Group

A lifetime of

good advice

Standing prominently on the corner of Moorhouse Avenue and Montreal Street is the new, purpose built premises of the Lifetime Group. With an attractive modern exterior and hi-tech interior, the two storey building will house a rapidly growing company with an already sterling reputation. A drive along Moorhouse Avenue reveals developments at many different stages, from demolition to construction, but the Lifetime Group’s new head office is nestled in an exciting new hub of activity. The stretch from the Colombo Street intersection heading west towards Montreal Street offers the people of Christchurch an insight into the commercial re-generation of our city. With Harvey Norman re-opening and many new retailers snapping up prime spots along the southern most avenue, Lifetime Group has established itself in what could turn out to be a premium location in years to come. Lifetime Group director and CEO, Warren Stephens is understandably excited about the location of the 900 sqm headquarters, citing the new city plans laid out on the blueprint as very favourable for those located in the Moorhouse/Montreal vicinity.

“We like the look of the city plans. For us the situation of the office will be central to so many amenities and we can foresee further growth in this commercial area,” he says. Lifetime Group opened the doors to the flagship office on Friday, October 26, 2012 and Debby Tobeck, the administration manager, cut the ribbon to signal a new stage in history of the rapidly progressing financial advisory group. Initial plans to move from the Salisbury Street offices were derailed by the earthquakes during the past two years, which meant Lifetime Group’s 50 staff members were forced to work from separate locations scattered across the city. With the logistical issues of multiple offices, Lifetime Group wanted to re-gather to form a stronger, more efficient nucleus. The new building itself has been constructed to optimise the allocated space, opting for West facing rather than the more traditional North facing, and the company was able to utilise the full capacity of its chosen plot. “People are often surprised that we are the sole occupiers of these premises. It represents the Lifetime Group as a whole; it is high profile and an example of our continued growth.” The free standing building has been architecturally designed with a natural façade, yet its steel reinforcement means it is incredibly strong – something Christchurch businesses know the importance of. The company logo, a symbolic yellow money angel, hovers proudly above the Lifetime Group sign on the exterior and its presence is also reassuringly consistent throughout the interior. The relaxing yellow theme is beautifully integrated into all the offices and conference rooms, adding to the strong company branding and corporate recognition.

Lifetime Group highlight reel Apex Advisers Performing with Excellence

“

2007: Silver 2008: Gold 2009: Platinum 2010: Platinum 2011: Platinum Plus 2010: Deloitte Fast 50 Membership 2012: New Zealand Insurance Industry Awards – Small/Medium Brokering Company of the Year Finalist.

With eight established offices in the South Island, from Blenheim to Invercargill and one office in Wellington, Lifetime Group is ever expanding and the economic hub of Auckland is on the company’s radar for 2013.

”

“We see so much potential in Auckland and our company offers unlimited growth potential nationwide, it’s merely a natural progression for us.” Indeed the last 12 to 18 months have been a great yardstick for the progression of the rapidly expanding business. With an increase in client base and the acquisition of Wellington based financial advisers Meridian Brokers in June 2012, the snowball effect appears to be well and truly in motion.

Lifetime Group director and CEO, Warren Stephens

New Zealand’s largest privately owned IT services company. Proud to support Lifetime Group. www.datacom.co.nz 96 | April/May 2013 www.canterburytoday.co.nz

Lifetime Group promotes a culture of excellence from the top down, meaning the company strives to achieve in unison, which ultimately results in a better service for the client base and raises the standards for staff. Ultimately, the new premises are as prominent on the south Christchurch landscape as Lifetime Group’s prominence on the financial advisory landscape – with bigger and better things in the pipeline. Keep an eye out for the impressive new building during the day and also the illuminated money angel hovering around Moorhouse Avenue at night.

Finances | Lifetime Group Insurance options • Business risk – group, buy/sell, key person • Commercial and domestic • Health • Life, disability, trauma and income • Succession planning • Travel • Professional indemnity.

Risk insurance • Life insurance • Health insurance • Trauma (living assurance) • Disability • Income protection.

Insurance The Lifetime Group protects what is important to the client and there is no coincidence in the name. It offers a ‘cradle-to-the-grave’ service catering for many differing types of individual, business and family needs. A continued relationship with the Lifetime Group, which really is a one stop shop for essential insurance policies, can provide a range of service to cover all eventualities. The two key sectors are labelled ‘risk insurance’ and ‘fire and general insurance’. Under these two umbrellas Lifetime Group offers expert knowledge on how to protect against certain unthinkable occurrences.

Each highly qualified insurance broker at Lifetime Group will assist in determining the individual needs of clients and advise on the most appropriate solution. With a free, no obligation consultation with an expert broker, it’s certainly worth assessing the important things in life, whether that be business, family, assets or health to reduce the impact if a setback occurs. It’s a given fact that along our life long journey we will hit some personal, financial or seismically induced speed bumps, as the people of Christchurch are more than aware. Lifetime Group exists to ease the stresses in the event of such happenings.

As a result of the Christchurch earthquakes the Lifetime Group was directly or indirectly involved with 11 fatality claims, an unspecified number of redundancy and income and protection claims, along with more than 2,800 clients with general insurance claims. Keeping families together in the face of adversity is a strong moral focus for Lifetime Group. “When unforeseen events strike it can be an emotionally challenging time. We aim to take the stress out of the financial aspect so the customer can focus on the more personal side; we want to see families stay strong and united,” Warren Stephens says.

Fire and general insurance • Home, contents, private vehicles, boats and campervans etc • Travel • Rental properties and landlord’s protection • Rural and farm • Commercial • Marine • Goods in transit • Liability risks • Construction.

www.canterburytoday.co.nz April/May 2013 | 97

Finances | Lifetime Group

Financial planning The Lifetime Group takes great pride in providing clients with a full financial advisory practice, offering total financial solutions. With experienced staff and an accumulated knowledge, the company can provide advice from mortgages to investments, from KiwiSaver to insurance. As the company profile states, ‘Good plans shape good decisions’ and as American novelist Richard Cushing said, “It wasn’t raining when Noah built the ark”. Reaching goals and preparing for the future are fundamental to us all and the Lifetime Group will listen to you ensuring that, as your advisers, they know the necessary steps to assist you on the road to success. Tailoring solutions to fit everything from short, medium to long term goals, the personal advisers have prior experience in the financial field, with multiple certifications ensuring the client is in good hands. All teams at Lifetime Group are required to meet the standards set by the Financial Advisers Act 2008, while also being registered Financial Advisers, nominated representatives of a Qualifying Financial Entity (QFE) or Authorised Financial Advisers and, at the same time, belonging to a dispute resolution scheme as required by law. Following an initial consultation, the adviser will discuss both the current situation and possible ways to achieve desired goals, while simultaneously assessing

the level of financial risk the client is prepared to undertake. The Lifetime Group initially started out as a group of individual advisers in 1999 and today sees the company with many advisers and brokers scattered around the South Island, Wellington and very soon, Auckland. Financial advisory was the initial bread and butter for Lifetime and to this day it remains a source of pride to Stephens and his wide reaching team. Warren Stephens himself was appointed the CEO of Lifetime Group after only two years within the organisation. He strongly believes in expansion and achieving results for the client base which currently stands at tens of thousands. Through standardised systems and a strong business model Stephens says he and his upwardly mobile company can “guide many New Zealanders to secure their financial future and grow their wealth”. Ever changing markets mean the Lifetime Group has to stay diverse and flexible while retaining the ability to adapt to any financial climate. To many companies this may be daunting, but the business model in place for Lifetime allows a certain level of fluidity and even though it appears to be a franchise, it is quite the opposite.

Consortium Construction Ltd is a commercial and industrial construction company. We specialise in design and build of commercial projects and the refurbishing and strengthening of existing commercial buildings. We work with our clients from land or building purchase to final completion of the project.

Unit 3a, 212 Antigua Street. Phone: (03) 3775517 Mobile: (021) 925 602 Email: danny@consortium.net.nz

98 | April/May 2013 www.canterburytoday.co.nz

Finances | Lifetime Group Mortgages

From the initial consultation and application, Lifetime Group will remain at the customer’s side, even past the settlement stage and clients are also eligible for ongoing personal support and professional communication.

Lifetime Group specialises in all aspects of finances integral to a family - and what is more important than a home loan? Be certain to take advantage of the company’s wealth of knowledge and experience in dealing with mortgages to make the transition from an open home to owning a home.

The extent of Lifetime Group’s combined experience across all its brokers means the company can offer a service covering more than just the standard home loan. This encompass investment property loans, business loans, mortgage refinance, debt reduction, home equity release, mortgage reduction and free online mortgage calculation.

The key point of difference for Lifetime Group when it comes to mortgage brokering is undoubtedly the professional and strategic manner in which the company has forged its relationships within the industry.

Lifetime Group is fully aware that each borrower is unique and it tailors each specific case to provide the perfect outcome.

Not only does it gather all the current and relevant financial information, but it also liaises with the customer and the lender to make a solid, informed decision to match all criteria.

The home is the nucleus of the family, whether a nest or a nest egg investment, so Lifetime Group can assist the customer in the purchase and ensure the purchase is safe. With interlinking insurance packages the customer can also choose the home and contents package simultaneously and keep all their dealings with one, well connected company.

The benefits of using a mortgage broker are vast. It allows the customer to cast a wider net and have a professional assess numerous options in a fiercely competitive market. Whereas an individual bank will tell of only their mortgages, a broker, for no extra charge, will scour the market for the best deal for their client.

Warren Stephens insists Lifetime Group will always strive to achieve for its clients and the driving force behind that desire is both personal and internal. The company operates a ‘high performance culture’ to push the staff to achieve results which are beneficial to the client.

For first time buyers, mortgages can be confusing and choosing the right option can be difficult, but Lifetime Group offers a step by step mortgage brokering service to identify the right option for the borrower. This service can certainly alleviate some of the stress associated with one of the biggest fiscal commitments one will ever make.

This chain reaction is the basis of the group, with ambitious leaders instilling the notion of progression; in fact it was at Lifetime Group’s 5th anniversary dinner in 2004 when Stephens challenged the partners to take the business nationwide.

It’s often said that buying a house can be one of the most stressful events in life. Well, the Lifetime Group aims to dissipate much of the hassle from the lending side by providing a stress free, smooth process.

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Mortgages Lifetime mortgage solutions will: • Prepare applications on your behalf • Consult with you every step of the way • Ensure your settlement is a smooth, hassle free process • Provide you with timely updates on the status of your application • Follow up after settlement • Provide fixed rate reviews and quarterly newsletters • Provide seminar and function invitations • Provide ongoing personal support and communication.

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www.canterburytoday.co.nz April/May 2013 | 99

Finances | Lifetime Group Investments and KiwiSaver Mortgage - check. Insurance - check. Financial planning and future investments check. The Lifetime Group truly caters for the life long financial journey. KiwiSaver can be a very worthwhile and rewarding scheme if implemented correctly. It can provide a sizeable sum for retirement, but it has many forms of return. Lifetime Group offers advice and guidance to assist whether the scheme is best suited to each client. KiwiSaver is promoted yet not guaranteed by the government therefore it is vital to be contributing towards the correct provider. The providers and schemes vary vastly in their stability levels - some may offer higher potential for significantly higher risk and others may offer shorter financial projections but represent a more solid investment. Either way, the team at Lifetime can assist in determining which choice is best tailored to each client’s needs. Lifetime Group also offers the employer a fully rounded explanation of the KiwiSaver scheme to ensure that the contributing party is also fully aware of the commitments it is making towards either the first home or retirement of a working New Zealander. Initiatives however, are worthless without feasible benefits, therefore it pays to talk to the experts at Lifetime to find out whether your KiwiSaver is truly working as hard for your retirement or first home, as you are.

Investments Lifetime can help work out the most effective investment strategies so you can: • Establish goals and financial plans • Protect and maximise your assets • Consolidate wealth for the future • Reap the rewards and the life you want.

• • • •

KiwiSaver for the employee • Assess your financial circumstances and whether KiwiSaver is right for you • Provide an overview of the KiwiSaver scheme and its financial concepts • Help you decide on a provider that best suits your needs • Discuss investment options and offer advice on which is best for you. • KiwiSaver for the employer • Provide an overview of the KiwiSaver and its financial concepts • Explain the legislation and policy behind KiwiSaver • Provide details around administering KiwiSaver, including getting new employees started, making deductions, record keeping, opt-out requests, contribution holidays, penalties and disputes and employer contributions.

Investments The world of investments can be a complex combination of sharp graphs and countless abbreviations best left to the elite of Wall Street. Well, Lifetime Group has the advisers onhand to recommend the best strategies to make money work and amass a potentially successful portfolio of investments. This comprehensive advice will help the client make an informed decision in the quest to acquire more assets and build wealth. Other convenient services offered by the Lifetime Group include, estate planning and the transfer pensions from the UK – either for UK nationals who wish to retire in New Zealand or for New Zealanders who worked in the UK to transfer their accumulated funds.

copiers, printers, scanners office equipment and supplies rent, lease or purchase servicing and maintenance

Unit 2, 242 Ferry Road, Christchurch 8140 Phone: 03 377 6776 or visit www.sbm.co.nz

Southern Business Machines is proud to support the Lifetime Group with all their printing needs 100 | April/May 2013 www.canterburytoday.co.nz

RR Finances | Lifetime Group

Lifetime Group values

The future

A quick browse through Lifetime Group’s website, www.lifetimegroup.co.nz gives any potential customer an idea of the focal values associated with the company, while also being an ideal platform for information on all of their services.

The last decade has been astonishing in terms of expansion, progression and growth for Stephens and his team. Yet the next 10 years hold equally as much potential as the company sets its sights on capturing a roaring market in Auckland and the possibilities become endless.

There is also a touching clip of a real life insurance case ‘Ray’ which shows the impact of terminal illness. Ray developed motor neurone disease, but luckily took out life insurance. Being a business owner, his income and lifestyle luckily were maintained allowing him the chance to focus on his health rather than worry about financial difficulties. Ray reiterates the point of protecting one’s future – and being a former marathon runner, he certainly realised that illness can strike even the fittest of people.

Lifetime and the community Lifetime Group takes great pride in supporting the community through donations ranging from $1,000 to $10,000 annually. Each year the shareholders of Lifetime donate a percentage of the company’s turnover to the Argent Lifetime Foundation. This financial contribution is then passed onto the Argent Lifetime Charitable Trust to award various grants and scholarships. The Argent Lifetime golf tournament also raises funds, which alongside other such initiatives, contribute to a substantial fund to inject into worthwhile causes within our community. Previous recipients range from aspiring Olympians to hospitals, charities and The Multiple Sclerosis Society in Canterbury. Lifetime Group is a prime example of a conscious operator and with a high level of morality at the heart of the company whose future certainly looks as bright as its yellow brand colours.

As far as business models go, Lifetime Group has found a winning formula to deliver consistent, conscious results time after time, through strategic procedure and company wide ambition. Keep an eye out for the attractive building on the corner of Moorhouse Avenue and Montreal Street and also for the yellow money angel guarding the Lifetime Group as it establishes itself as one of the powerhouses in the New Zealand financial services sector. As Warren Stephens guides Lifetime Group into the national market, it’s good to know that the Canterbury community still benefits from the company’s presence. They were here for the devastating earthquakes, they helped us and continue to do so through acts of generosity and ultimately providing a sterling service for all things financial. And if you are still wondering who its ‘target market’ is? Well, it’s everyone who wants to be financially secure and prosperous throughout their lifetime. The key word being - Lifetime. If you fall into that category, why not stop by and admire the tenants of a rather impressive new premises gracing the south Christchurch commercial landscape.

Lifetime Group 192 Moorhouse Avenue Christchurch T (03) 372 1900 www.lifetimegroup.co.nz — Advertising Feature

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www.canterburytoday.co.nz April/May 2013 | 101

Finance | Accounting

Do you understand your numbers? It may be a cliché but it is indisputable - cash flow is the lifeblood of any business. It doesn’t matter how remarkable your product or service is or how much market hype and demand exists, if you don’t manage your business cash flow, the outcome can be terminal.

What is cashflow? Cash flow is the movement of cash in and out of a business over time and it is the ‘time’ element of cash flow that often causes the most problems. While, over a long period of time, cash inflow should exceed cash outflow, there may be specific points in time where money is tight and pressure comes on the cash reserves of the business. Take for example, a business that closes down for three weeks over the Christmas/ New Year period. Employees need to be paid holiday pay during the shutdown period and overheads such as leases for premises, plant and equipment continue to be payable. Cash will normally continue to flow in while the business is closed as customers who purchased on credit in the previous month(s) pay on the 20th of the month following purchase. The cash crunch will come in January and February when there is reduced inflow from customer accounts due to the lack of production or sales, and therefore invoicing, in December and January. Wages and overhead still need to be paid and, in addition, GST and provisional taxes are payable on the 15th of January, followed closely by PAYE on the 20th of January. It can be a stressful time of the year from a cash perspective. Likewise, if your business is a seasonal business, with say peak sales in December for Christmas presents, or in spring and winter for the new season’s clothes. To have stock on hand to meet those seasonal peak sales you need to have produced or purchased stock in advance. This means that you have paid out money for stock but you have not yet received the cash in for sales.

“

While, over a long period of time, cash inflow should exceed cash outflow, there may be specific points in time where money is tight and pressure comes on the cash reserves of the business.

” What is cash flow? Cash outflows • Paying the bills • Paying wages • Buying fixed assets • Meeting lease commitments • Paying interest • Paying taxes

Cash inflows • Collecting money from customers • Obtaining loans from the bank • Receiving funds from owners • Receiving interest The difference is net cash flow

102 | April/May 2013 www.canterburytoday.co.nz

Finance | Accounting

Profit does not necessarily equal cash flow Most businesses visit their accountant at least once a year to have annual financial statements and income tax returns prepared. The financial statements prepared for income tax purposes record the profit the business has made during the year. Profit however, is not necessarily a good indication of how healthy the cash flow of the business is. Businesses may be profitable yet still face cash flow difficulties. Profit doesn’t take into account elements such as capital expenditure which are often frequently required to keep plant and machinery up to date and efficient. Profit also:

• Includes all sales revenue, irrespective of whether or not its been collected from your customers • Includes all expenses related to the accounting period, irrespective of whether or not they have been paid • Does not include all purchases as you may have paid for stock that has not yet been sold and so it isn’t included in your profit calculation. Businesses can therefore be fooled into thinking all is well because profit is high, only to find that customers haven’t been paying on time or they have a large cost tied up in stock – meaning cash is tight. It is good practice for businesses to forecast the flow of cash on a monthly basis throughout the year (or in some cases weekly for say the next three months if cash is particularly tight), to pinpoint when the business expects to suffer low cash balances so proactive measures can be taken to build up cash reserves, or ensure finance facilities will be available from its bank.

The cash conversion cycle It is also a good idea to review the entire cash conversion cycle across your business. The cash conversion cycle is the time span between a business paying out cash and collecting cash. The diagram is an example of the cash conversion cycle in a manufacturing business but the principles are also valid for any business. The starting point being when payment is made for materials and wages. It usually takes some time after that until the finished goods are manufactured and then sold. Also depending on the payment terms you give your customers, another month or more can pass before you receive payment from your customer. In this example, 105 days pass before the cost of wages and materials is recovered from customers and, all the while,

your business is paying interest to finance these costs. By making a few changes to your purchasing decisions, perhaps negotiating favourable payment terms with your suppliers and tightening up the controls around collection of debtor balances, you can condense the cash conversion cycle, reduce your financing costs and free up working capital. Many of the principles of managing cash flow are simple but so many business owners and managers get tied up in the day-today running of their business and don’t pay attention to cash management. Don’t ignore what seem to be insignificant changes that can be made to the internal management systems in your business – sometimes it is the small changes that have the biggest impact.

Cash inflows - speed up receipts from your clients/customers If your customers pay in cash or by credit card then these ideas won’t apply, however if you invoice your customers then there are a few basic processes you can implement to ensure you get paid quickly:

• Accept payment by credit card – Encourage customers to pay immediately by credit card rather than you waiting until the follow month for payment. The customer still gets some free credit from the credit card company and may also get other • Invoice promptly – Don’t wait until the end benefits such as air points by paying on of the month to send out invoices, invoice their credit card. While you will incur credit throughout the month. Putting off invoicing card charges, these may be outweighed by may give your customers the impression saving in interest cost otherwise incurred, that promptness is not important to you and as well as the time spent following up on that might influence their promptness to pay overdue amounts • Communicate your credit terms – Make it • Review customer credit history – easier for your customers to pay you on If a customer has a history of slow time. Clearly state the payment due date on payment, consider changing the credit your invoices and statements as well as your terms by introducing a late payment finance bank account to encourage customers to charge, shortening their credit term or even make electronic payments – why wait for a eliminating credit entirely. You don’t have cheque to be posted in this day and age? to offer the same terms of credit to all of your customers • Review your credit policy – Often payment is required on the 20th of the month • Call customers prior to payment date – following invoice. However, if you invoice Have you ever considered calling your customers regularly throughout the month customer before the payment date to get and issue one customer an invoice on the confirmation from them that the goods are first of the month, you will wait around 50 all in order and that the invoice will be paid days before getting paid. By comparison, on time? This can be particularly useful if an invoice issued on the last day of a the invoice is larger than normal or if the month will be paid within 20 days. Consider customer has a history of querying your adopting a payment policy of 30 days after invoices. Any query that can be resolved the date of invoice prior to the due date removes an excuse or reason for late payment

Speed up receipts for your clients / customers • Invoice promptly • Communicate your credit terms • Review your credit policy • Know your customer’s payment process • Prompt payment discount • Accept payment by credit card • Review customer credit history • Call customers prior to payment date

• Follow up late payments – The longer a debt remains unpaid, the more likely it is to turn into a bad debt, so make immediate contact when payment does not arrive on time. Be assertive but polite. Document your conversation and follow up on any promises made. Send overdue notices by all means however these can be easy to ignore and a phone call is often more effective. Use collection services when necessary but ensure the cost of doing so is reasonable for the amount you will recover. Be consistent with your follow up process, don’t let you customers think that they have room to delay payment because sometimes you don’t call.

• Follow up late payments.

Manage your expenditure better • Know your customer’s payment process – Many larger corporates have a streamlined month end financial reporting process which may mean they stop processing invoices for payment a day or two prior to month end and after that the invoices are processed the following month. It is worth knowing if this is the case for your major customers so you can ensure your invoices reach their accounts payable process in time for prompt payment

• Review and reduce costs • Regularly compare prices • Consider alternative ways to achieve the same result • Maximise supplier credit terms • Extend supplier credit terms • Control your stock • Anticipate up-coming major costs • Plan capital expenditure

• Prompt payment discount – Offering discount for prompt payment may seem like a self-imposed reduction in revenue however consider the additional interest cost you are incurring to fund your customer’s late payment – perhaps a small discount will actually improve the bottom line 104 | April/May 2013 www.canterburytoday.co.nz

• Lease assets • Plan income tax payments • Keep your bank up to date with how you are trading • Weed out non-profitable customers.

Finance | Accounting

Cash outflows – manage your expenditure better You have more control over the ‘outflow’ part of cash flow than the ‘inflow’. Spending decisions you make can have an immediate impact on how quickly and easily money flows out of your business. • Review and reduce costs – Review all elements of expenditure and ask whether the benefit to your business exceeds the cost. If something or someone doesn’t save your business money or boost income, do something about it • Regularly compare prices – You will have seen advertisements for special prices to attract new customers, which can irk if you as a regular customer are expected to pay more! While it is not good practice to change key suppliers regularly (relationships are important) it is worthwhile regularly comparing prices for key products and services to ensure you are getting the prices you deserve as a regular customer. There is no harm in politely asking for the best price from your suppliers and using price comparisons where appropriate

• Consider alternative ways to achieve the same result – For example, in a seasonal business, how can you restructure staffing levels to better mirror the timing of revenue? If you do need to maintain excess staff over the off-season, what other tasks can those people do that will add benefit to your business? • Maximise supplier credit terms – Many businesses require payment by the 20th of the month following invoice however, some work on payment terms of 30 days after invoice. Don’t pay suppliers until you have to. Process two (or more) payment runs each month to take advantage of supplier credit terms • Extend supplier credit terms – Some suppliers offer extended payment terms of sixty or even ninety days, allowing you to keep money in your cash flow pipeline for longer. Be careful however not to overspend and be unable to pay supplier accounts as they fall due, particularly if your business experiences seasonal fluctuations. With 90 days credit, the payment of a large supplier account from your high-season may fall due in a low season month when cash inflow is down. This is when forecasting becomes essential • Control your stock – Sell slow moving stock, fashion or seasonal items at a discount, if necessary, to convert the stock to cash and re-invest that cash in more saleable stock items or use it to repay debt. Having cash

tied up in slow moving stock items not only increases your businesses finance costs, but also increases the warehouse space required

during the year and a ‘terminal’ tax may be payable to make up the shortfall. Tax payments can be sizable and difficult to fund so ensure you’ve planned for these in your cash flow forecast. A number of businesses put money aside each month for forecast tax payments to help smooth the cash flow and make sure money is available when tax payments are due. Also, get your yearend financial statements and tax returns completed in a timely fashion so that you know, well ahead of time, what your income tax obligations are for the next year. And if the profitability of your business significantly changes, contact your accountant and have them estimate your provisional tax payments so you don’t pay too much, or too little, tax throughout the year

• Anticipate up-coming major costs – Some major costs are incurred annually such as insurance, ACC levies, annual licensing or subscriptions. In some cases these can be paid by monthly instalments however a small financing cost may be, incurred. If you opt for an annual lump sum payment, make sure you know when the payment is due and how much it will be so you can include this in your cash flow forecasts for the year • Plan capital expenditure – Review your plant and equipment regularly and anticipate when items will need to be upgraded and replaced. Maintain an asset replacement schedule and incorporate the cost into your cash flow forecast. Also anticipate business growth and the need to acquire additional assets so you ensure you can fund the growth and make the most of the opportunity to expand your business

• Keep your bank up to date with how you are trading – Don’t just talk to your bank when you need money. Keep them regularly informed of how you are trading so that when you need help, they understand your business. Anticipate times when you might • Lease assets – Funding the acquisition of need additional finance and arrange this major fixed assets may put added pressure with your banker well ahead of time. Go on the business cash flow. Consider leasing to the bank prepared with historical results assets rather than acquiring them outright to and forecasts so they can not only see how spread the cost over the life of the asset much you need to borrow but how you plan • Plan income tax payments – For most to repay it businesses, provisional tax is payable three times each year in August, January and May. • Weed out non-profitable customers – Those that cost more to maintain than they In addition, if taxable income increases, you add to the bottom line of your business. may not have paid sufficient provisional tax

Big opportunities for SMEs that adapt Investing in better technology, human capital and managing costs will give businesses a head start in 2013, according to a study by MYOB and the New Zealand Institute of Economic Research (NZIER). The analysis also revealed pressures that hold many businesses back from achieving their potential. The NZIER analysed three years’ worth of data from the MYOB Business Monitor – a regular survey of more than 1000 small and medium enterprises. It found fuel prices, competitive activity and business prices and margins were the most severe pressures on business during the last three years. These elements posed a consistent challenge throughout the recession and the slow recovery, with some businesses better equipped to overcome them than others. “Most businesses have shared common pressures over the last three years,” says NZIER Principal Economist Shamubeel Eaqub. “Business operators who are able to find ways to turn those challenges into opportunities will have a real advantage over the year ahead.”

Business opportunities NZIER’s report found a combination of leveraging new technologies, new organisational structures and better systems could help businesses improve their operational and financial performance. “The NZIER’s analysis of our research demonstrates there’s a real opportunity for business owners to increase their profitability if they have the courage to do things differently,” says MYOB CEO Tim Reed. “For example, NZIER’s report shows that business operators are more likely to have financial success if they undertake activities including using improved communications technology, building a website presence, resisting staff cost cuts and moving aspects of their operation into the cloud. Updating their accounting system and managing inventory more efficiently will also assist in increasing chances of success.

106 | April/May 2013 www.canterburytoday.co.nz

“Similarly, those who make better use of online marketing find themselves more able to compete. It allows them to communicate with customers in a far more targeted way, which takes pressure off their margins.”

Business pressures According to the data, fuel prices placed the most pressure on business over the last three years. Shamubeel says this is relatively unusual as demand for fuel tends to drop in an economic downturn. “The heightened impact of fuel prices during this economic downturn has been relatively unique. Normally we would expect to see demand falling as economic activity slowed. This downturn however, has been different as rising demand from the developing world, alongside tensions in the Middle East, has kept prices high. This means New Zealand’s businesses have had the worst of both worlds – rising fuel prices and a stagnant economy.” The next greatest pressures were the difficulty in attracting new customers, increased competitive activity and prices and margins. These three pressures are often interconnected in a downturn and can be demand significant attention by business operators who negotiate them alone.

“There is greater competition for available customers in a downturn. This means that many businesses are less able to pass on costs for fear of losing market share, which has a real impact on profitability,” he says. “Those looking to improve their profits without having to pass costs to consumers should ensure they have a solid understanding of where their costs come from and how they can provide greater value to their customers to justify any price rises. Customers will often pay more for a product or service if the benefits of doing so are clear.”

Business advice NZIER’s analysis also suggested this will be a big year for business advisors like accountants. They will play an important role in helping business operators adjust their systems, processes and strategies to mitigate the pressures on their bottom lines. “The most productive changes businesses can make, especially organisational changes or improving use of technology, can be quite technical and specialised, but the significant rewards can be worth it,” Tim says. “This year, advisors like accountants and business mentors will have a vital role to play in helping businesses to take advantage of these opportunities.”

Finance | Accounting

Deloitte Accounting and Advisory works with owners and managers of many SMEs, assisting not only with their financial reporting and tax planning, but also with streamlining their internal processes and improving their business performance. If you would like advice on how to improve the cash conversion cycle in your business, contact a Deloitte advisor today.

Steve Wakefield, a partner in the Christchurch office of Deloitte, was named the country’s top Chartered Accountant in the New Zealand Institute of Chartered Accountants (NZICA) annual Leadership Awards in 2012.

Steve Wakefield

Steve has more than 30 years’ experience with Deloitte in New Zealand, the United States and Britain, 18 of those years as a partner. In mid-2011, he took leave of absence from the role of managing partner of the Deloitte Christchurch office to pursue the role of general manager – Economic Recovery for the Canterbury Earthquake Recovery Authority (CERA). In this role, Steve has been responsible for developing the Economic Recovery Programme for the Greater Christchurch region. Steve returns to Deloitte Christchurch office in March 2013.

Shari Carter

Kylie Meyer

Partner - Christchurch

Associate Director - Christchurch

Tel : (03) 363 3849

Tel: (03) 363 3722

Email: sharicarter@deloitte.co.nz

Email: kymeyer@deloitte.co.nz

Leon Wijohn

Rebecca Wright

Partner - Auckland

Associate Director – Auckland

Tel: (09) 303 0879

Tel: (09) 303 0912

Email: lwijohn@deloitte.co.nz

Email: rebwright@deloitte.co.nz

Stephen Nicholas

Andrew Gibbs

Partner - Wellington

Partner – Wellington

Tel: (04) 495 3902

Tel: (04) 470 3639

Email: stephennicholas@deloitte.co.nz

Email: agibbs@deloitte.co.nz

www.canterburytoday.co.nz April/May 2013 | 107

View these photos and more online at www.canterburytoday.co.nz

been seen

Images taken and supplied by Lynne Puddy-Greenwood, Events Editor.

If you have an event that you’d like covered, email Lynne at lynne.p@academy.net.nz

Mark Hutchinson, Gavin McClung, Steve Middleton, Margot Dell, (Husqvarna NZ).

The Ellerslie Flower Show was held in Christchurch, with exhibits from Weta Workshop one of the stand outs.

2. Stacey, Gillian & Bruce Smith (Mr Cuddle Buddy). 3. Simon & Jonathon Parson (Ethan Outdoor Furniture). 4. Gaston Monge - Grasssi & Stu Reid (Silex Tools).

5. Clint Stretton (Trulux Greenhouses). 6. Mike & Shona Brooks (Gilbrook Lifestyles). 7.

Matt Tidball (landscape Architect), Rachel Seddon (Accountant), Russell Cryer (Newstalk ZB Producer), James Bentley.

Nicky Wagner held another one of her well attended Birds Eye View networking evenings with women interested in working with the Rebuild of Canterbury.

8. Ros Guthrey, Nicky Wagner, Debro Rolleston. 9.

Louise Trowbridge,Michelle Tait (PLC Development).

10. Judith Bruce ,Vicki Buck, Karen Gull. 11. Michelle Abley (Dorset House Backpackers), Maria Scott (NZ College of Midwives). 8

12. Shirley Berryman, Vivien Cowey. 13. Nicky Wagner, Nicola Olds. 14. Chantal Jousserand-shirley, Karen Friedauer. 15. Denise May, Anne McDrury (CPIA).

The Steel Innovations 2013 Conference was well attended at the newly opened conference centre at the Airforce Museum Wigram.

16. Ian Hendy (EDC), Alaister Fussell (SCNZ), Patrick Harris (EDC). 17. Alan Reay (Alan Reay Consultants), Ray Edward (Urbis). 18. George Ferguson (University of Auck.), Charles Clifton. 19. John Merrick (Hyder Consulting), Brian Uy (University of NSW), Anthony Ng (One Steel).

20. Trevor Robertson (SKM), Steve Strickland (ComFlor), Adam Thornton (Dunning Thornton Consultants). 21. Stephany Pandrea (Strutex), Linda Abd El Messih (Site Solution), Kate Simpson. 22. Darin Millar (Holmes Fire), Martin Feeney,Tom Berliner (RLB).

24. John Wendelken (PR ) & Jan Lisle.

23. Michael Bruneau (University of Buffalo), Gregory MacRae & Geoffrey Rodgers (University of Cant).

Christchurch and friends from abroad gathered together at Tim & Merryn’s Corcoran home to celebrate the rebirth of Christchurch after two years of aftershocks. Noela Eldred was invited to preview her amazing ‘Flights of Fancy’ feather hat collection.

25. Robert Faith (Actor ), Emily Corcoran (Film producer/ Actress), Jean -Pierre Bourbellion & Marc Bengué. 26. Merryn & Tim Corcoran. 27. Suzy Hamilton, Barbara Bellis & Jude Fitzsimons. 28. Julie Woodam & Pam Lyndsay.

29. Noela Eldred (Flights of Fancy), Lynne Puddy- Greenwood. 30. Barbara Lee (Designer), Bruce Whitfield & Martine Marshall (Le Petite Hotel ), Elaine Bourbellion 31. Vanessa Puddy (DMP), Noela Eldred.

108 | April/May 2013 www.canterburytoday.co.nz

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been seen

Images taken and supplied by Lynne Puddy-Greenwood, Events Editor.

If you have an event that you’d like covered, email Lynne at lynne.p@academy.net.nz

Radio Network held an evening at the Court Theatre at the opening of Osage County for clients and staff. 32. Tim & Merrin Corcoran (Author),Simon Rennie (GM Court Theatre). 33. Brodie & Shaun Archer (Business Evolution). 34. Adele Ainger, Ric Horsfall, Glen & Tracey Kyne. 32

35. Ella, Georgia, Becky & Sarah (Radio Network). 36. Rebecca & Danny Groom (Devon Construction). 37. Ernie Tait & Marion McKellow. 38. Hardeep & Sonia Singh (Punjabi Daba).

39. Andrew Britt, Phillip Aldridge, Bridget Hoffman, Donna Sylvester (Sylvester Motor Co). 40. Alan & Heather Perry, Nicky Hugo 41. Chloe, AJ & Andy Ellis ( New Classic Hits Breakfast Team) 42. Chris Lynch, Tim Dyer (Radio Network)

44. Annabelle Judd,Cameron & Charlotte Parker (Southfreeze Refrigeration).

43. Phil Aldridge, Steve Brooker, Andrew Britt.

Classic Hits Winery Tour featured a great line up of New Zealand Acts at the Mud House on a balmy night, VIP’s enjoyed the music, drinks and fabulous food.

45. Dave & Shirley Thomas (St John) 46. Belinda Hargreaves, Rob Ballantyne (The Meat Club), Heather Maxwell (Carpe Diem), Mike Mahon. 47. Jo Powell (Bupa),Di Powell. 48. Tracey Stanners,Tracey Watson (Soverign Palms).

49. Ron & Dot Noordijk (Hazeldean Early Learning Centre). 50.

Michelle Milne, Fergus Stephens, Premilla Sharma, Sarah Meikle, Andrew McLurg (Denstock Corporation).

51. Hayley, AJ & Chloe (Classic Hits).

Karen Scott organised a sucessful evening to raise money for Kidney Kids at the Airforce Museum, which saw international motivational speaker Pat Mesiti from Sydney give a well recieved presentation. 52. Peter & Joy Barker (The Property Hunters).

53. Bryce Robb (Fit for Business). 54. Stephanie Gale & Vicki Hunwicke (360 Degrees).

55. Karen Scott (Kick Start), Sarah Manson Collins. 56. Jules Dark, Karen Scott, Pat Mesiti (International Speaker). 57. Melissa Haberfield (Red Note Events), Sharron Le Riche (White Hot Jewellery).

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Images taken and supplied by Lynne Puddy-Greenwood, Events Editor.

If you have an event that you’d like covered, email Lynne at lynne.p@academy.net.nz

58. Pete Dickie, Chloe,(Classic Hits) & Andy Ellis.

Classic Hits held a Family Day at Orana Park for Clients and their families with a barbeque and lolly scrambles and opportunity to watch the feeding of the different animals.

59. Tim Dyer, AJ (Classic Hits), Jac Dickie. 60. Hayley and AJ. 61. David & Annette Eggleton, Renee & Daniel Rushton (Christchurch Removals). 62. Emma Ellis & Lizzie Dyer (Ronald McDonald).

63. Jimmy Farrant ,Jane Deive. 64. Andrerw Britt, Andrew Staff (Stratco). 65. Tracey, Glen Kyne (Radio Network). 66. Marie, Ric, Megan (Radio Network). 67. Sarah, Dean,Georgie (Radio Network).

68. John McWhirter (Hellers) & Jason Trewern. 66

69. Brent Ford, Todd Heller (Hellers) Kevin Bunz.

70. Mark Larsen (Larsens Art and Sign), Phillipa Watkins, Stewart Gilbert (Take Note).

Kaiapoi Promotion Association held a networking evening at Hellers Meats for Kaiapoi businesses.

71. Heather Warwick (Enterprise Nth Cant), Michelle Clemence (Hawarden Garage), David Viles (ENC). 68

72. Tracey Watson (Sovereign Palms), Dee Morgan (Lexington Legal).

73. Clayton Cosgrove MP, Pete Vink. 74. Winton Dalley (Hurunui Mayor), Debbie & Stuart Anderson (Twin Rivers Cafe). 72

76 Brook Weatherwell & Joseph Blessing (Ionza Water Ionisers).

75. Joan Kiely, Marion Heller, Phil Hill, Brent Ford (Hellers).

A large turnout enjoyed the number of Exhibitors at the Mind and Body Show held at the Addington Raceway in March.

77. Katie Faithful & Tanja Schwalm (Save the Animals). 78. Kerry Gosset & Anthony Clarke (Chip Health Programme). 79. Ann-Charlotte White (She Chocolater). 80. Mark Palmer (Bowtech).

81. Nanny A. VandenOever (Life Coach). 9759 Rae

Opening of new fashion shop called Belleza Boutique at Tai Tapu (Opposite The Store at Tai Tapu) with the latest designer fashions. 82. Oliver & Katya Meredyth Young (Owner). 83. Bernadette & Craig Kerr (Radio Network). 84. Katya & Wendy McMillan. 85. Janette Dann. 82

110 | April/May 2013 www.canterburytoday.co.nz

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