Motoring | Woolston Auto Surgery
Customer experience comes first Woolston Auto Surgery has been in the heart of Woolston Village in Christchurch for over 40 years, and the vision of its owner Ross Davids is to connect, grow and cement its reputation in the neighbourhood – and beyond. A major focus for Ross, since buying the business in 2019, is on customer experience based on good communication as a way to differentiate them from other mechanics. This attitude to customer experience is extended through its partnerships with the likes of VTNZ and being an MTA member. Warrants of Fitness are carried out by an independent, qualified inspector onsite meaning the customer can then immediately get on to getting any repairs or maintenance done that the inspection shows need attention, at the same location. New Zealand has a fleet of 4.1 million vehicles and is one of the most varied in the world. The mechanics at Woolston Auto Surgery are experienced in working on the plethora of vehicles that make up that fleet – European and Japanese of all makes and models. They also work on light commercial vehicles.
Woolston Auto Surgery services: • Car Servicing • VTNZ Warrant of Fitness • Full mechanical repairs • Diagnostic scanning • Oil and filter changes • Auto Electrical repairs • Cambelts • Batteries • Tyres and puncture repairs.
which then develops into trusting relationships with our customers,” Ross says.
Customers come in with an expectation of a level of service, especially where safety is concerned.
These kinds of partnerships come with other positives for Woolston Auto Surgery, like a nationwide network of suppliers and technical support to draw on.
“We have partnerships with the likes of VTNZ and MTA to solidify our reputation for safety,
This is another contributing factor to that good customer experience.
The WoF booking won’t be affected by staff sick leave because there is back-up available from a pool of inspectors in Christchurch. Ross believes that if people get a smile and a chat when they buy a coffee and a muffin at a cafe, they deserve at least that when spending hundreds of dollars on their car. “Historically you drive into a mechanic shop and customer experience is low on the agenda. We’re the opposite of that.
“We’re a team who are friendly, can have a conversation and explain what’s going on with the customer’s vehicle.” Woolston Auto Surgery 693 Ferry Road Woolston Christchurch 03 384 9092
— Advertising Feature
We provide quality service Open Monday – Friday & Saturday mornings
We offer VTNZ independent WOF inspections and are part of VTNZ’s certified repairer network across New Zealand. A Full range of service options from new vehicle through to basic service and checks along with all mechanical repairs and maintenance. Honest, reliable, friendly local workshop catering to automotive and mechanical maintenance and repairs. Conveniently located in the heart of the Woolston village with ample off-street parking, sits a modern workshop where all the team works to give customers a superior service all the while maintaining excellent work practices and standards.
Ph 03 384 9092 / 693 Ferry Rd, Woolston Christchurch 94 | www.canterburytoday.co.nz