Canterbury Today Magazine Issue 162

Page 94

Motoring | Woolston Auto Surgery

Customer experience comes first Woolston Auto Surgery has been in the heart of Woolston Village in Christchurch for over 40 years, and the vision of its owner Ross Davids is to connect, grow and cement its reputation in the neighbourhood – and beyond. A major focus for Ross, since buying the business in 2019, is on customer experience based on good communication as a way to differentiate them from other mechanics. This attitude to customer experience is extended through its partnerships with the likes of VTNZ and being an MTA member. Warrants of Fitness are carried out by an independent, qualified inspector onsite meaning the customer can then immediately get on to getting any repairs or maintenance done that the inspection shows need attention, at the same location. New Zealand has a fleet of 4.1 million vehicles and is one of the most varied in the world. The mechanics at Woolston Auto Surgery are experienced in working on the plethora of vehicles that make up that fleet – European and Japanese of all makes and models. They also work on light commercial vehicles.

Woolston Auto Surgery services: • Car Servicing • VTNZ Warrant of Fitness • Full mechanical repairs • Diagnostic scanning • Oil and filter changes • Auto Electrical repairs • Cambelts • Batteries • Tyres and puncture repairs.

which then develops into trusting relationships with our customers,” Ross says.

Customers come in with an expectation of a level of service, especially where safety is concerned.

These kinds of partnerships come with other positives for Woolston Auto Surgery, like a nationwide network of suppliers and technical support to draw on.

“We have partnerships with the likes of VTNZ and MTA to solidify our reputation for safety,

This is another contributing factor to that good customer experience.

The WoF booking won’t be affected by staff sick leave because there is back-up available from a pool of inspectors in Christchurch. Ross believes that if people get a smile and a chat when they buy a coffee and a muffin at a cafe, they deserve at least that when spending hundreds of dollars on their car. “Historically you drive into a mechanic shop and customer experience is low on the agenda. We’re the opposite of that.

“We’re a team who are friendly, can have a conversation and explain what’s going on with the customer’s vehicle.” Woolston Auto Surgery 693 Ferry Road Woolston Christchurch 03 384 9092

— Advertising Feature

We provide quality service Open Monday – Friday & Saturday mornings

We offer VTNZ independent WOF inspections and are part of VTNZ’s certified repairer network across New Zealand. A Full range of service options from new vehicle through to basic service and checks along with all mechanical repairs and maintenance. Honest, reliable, friendly local workshop catering to automotive and mechanical maintenance and repairs. Conveniently located in the heart of the Woolston village with ample off-street parking, sits a modern workshop where all the team works to give customers a superior service all the while maintaining excellent work practices and standards.

Ph 03 384 9092 / 693 Ferry Rd, Woolston Christchurch 94 | www.canterburytoday.co.nz


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Articles inside

BARK Kennels – the country club for dogs

4min
pages 98-100

How Premium Tyres & Auto cares for your car

6min
pages 95-97

Woolston Auto Surgery puts customer experience first

2min
page 94

Curtis Architecture’s grand designs

3min
page 82

Real Estate Authority launches four-year standards plan

3min
pages 86-87

How Entire Property Solutions looks after your patch

3min
page 88

Templeton Construction’s local focus

21min
pages 74-81

Quality Building Services’ environmentally friendly solutions

3min
page 67

Selwyn Sports Centre is a significant community asset

5min
pages 64-66

Isaac Construction embraces its workplace culture

4min
pages 62-63

Duntroon & Kurow – the heart of a region

7min
pages 46-47

Hiring and supporting migrant workers

4min
pages 58-59

Falling in love with Blenheim

4min
pages 38-40

Mid-Canterbury – a must for any South Island Trip

7min
pages 42-44

Magical Marlborough

4min
page 41

Nelson – a place to brighten any day

4min
pages 36-37

Sick leave entitlements

3min
page 8

Preparing for the worst

5min
page 20

The fruits of our labour

4min
page 14

The Erin Brockovich of dry cleaning

6min
pages 12-13

Helping everyday investors

5min
page 11

How to keep your business safe from hackers, scammers and cyber attackers

5min
pages 26-28

Conference time

7min
pages 21-22

You gotta keep it ventilated

3min
pages 24-25
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