Issue 129 | November/December 2014
Cup and Show Week
Canterbury comes out to play
Seven steps to success
Personality types you need onboard
A culture you can count on
Unhappy employees are bad for business – it’s that simple
What’s in a name?
There’s more to your handle than a few letters
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Issue 129 November/December 2014
Issue 129 | November/December 2014
Cup and Show Week
Canterbury comes out to play
Seven steps to success
In this issue... Viewpoints
Features
In Business
6 The PM’s desk
12 How to strategically position your brand
32 Property & Construction
With the National-led Government back at the helm, John Key looks onwards and upwards
Personality types you need onboard
A culture you can count on
Unhappy employees are bad for business – it’s that simple
What’s in a name?
There’s more to your handle than a few letters
Red Bull owns the words ‘energy drink’ - what words do you want to own?
6 Opinions Martz Witty on how hard data, opposed to just having an opinion, measurably aids business growth
SAFETY & TRADE SUPPLEMENT INSIDE
15 Creating a great Christmas function
MO Brown Builders, Stake Consulting, TM Consultants, Monk Architecture
33
Ensuring your staff party is a hit
ISSN 0113-8340 | News | Initiatives | Interviews | Personalities | Success | Profiles | Finance | Property | Sustainability | Export | Transport | Retail | Solutions
Canterbury Today
Issue 129
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6 Sales coaching Business consultant Kevin Vincent talks about coaching your sales team
7 Thinking inside the box Colin Clapp explains how your competitive edge is sitting right under your nose
17 Taking IT seriously Ignore online security at your own peril
18 What’s in a name? There’s a lot more to your handle than a few letters
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Dyno NZ,Topflite, Accessman, Canterbury Rugby League, Total Packaging, Endometriosis New Zealand, Spray Marks Group, Automation Assist, MF Turnbull, The Multiple Sclerosis & Parkinson’s Society of Canterbury and Conveyor Technology
Eugene De Villiers believes that Kiwi businesses simply can’t afford not to incentivise their staff
7 The importance of people who fit Dave Sewell on getting the right people to do the right things
8 Top time management tips Robyn Pearce’s top time management tips
24 24 Cup and Show Week Celebrating the biggest week on Canterbury’s entertainment calendar
26 Wearing it well Why Rob Fyfe’s new role at Icebreaker fits like a glove
8 Grand entrances Jane Cowan-Harris discusses one of the higher cost items integral to new office space.... your reception desk
8 Six mistakes killing your website conversions Website specialist Suzanne Carter outlines the six deadly sins of website design
10 Shifting the focus to global events Martin Fraser-Allen says for the fourth quarter of 2014, our economic focus shifts offshore
10 Events diary This is where you find out what’s on near you
Garden renovation and restoration experts Planting Solutions Horton Signs
44 Focus
7 Why incentivise staff?
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28 Creating a culture you can count on Unhappy employees are bad for business – it’s that simple
29 Seven steps to success The personality types you need to drive your business forward
68 Print If you need it in print, then the award winning Caxton Press is the place to get it done
66 Agribusiness Irrigation innovation from Aquaduct NZ and how Rainer Irrigation delivers systems designed for any situation
68 Hospitality The Sugarhorse bar and eatery’s new inner city space and the Procope Coffee House’s new Victoria St site
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News | Viewpoints
Onwards and upwards
By Rt Hon John Key, Prime Minister
Now that the new National-led Government has been sworn in, we are straight back to work so we can lock in the gains of the past six years. I’m proud that National’s clear economic plan is supporting growth, more jobs and higher incomes, and is providing opportunities for New Zealanders and their families to get ahead. Our economy is growing and we are creating more jobs. Getting the Government’s books back to surplus and building strong surpluses in the future remains a challenge. Returning to surplus means we can start repaying debt built up to support the most vulnerable New Zealanders through the recession and the rebuild Canterbury. New Zealand’s economic growth of 3.9 percent in the year to June was the highest in a decade. But one or two years of growth will not change our economic prosperity. We need to stay on course over many years to really lift our long term economic performance. National will implement a suite of policies to lift our long term growth rate. One of our newest initiatives is to hold Kiwi expat Job Fairs in Brisbane, Sydney and Melbourne to recruit talented Kiwis to fill skill shortages back in New Zealand. The Government is intending to negotiate and sign free trade agreements including with Korea, the Trans-Pacific Partnership and the WTO Government Procurement Agreement to help our exporters compete on equal footing around the world. Our plan is to double the level of business research and development to one percent of GDP by 2018 so that more of our innovative hi-tech businesses succeed on the world stage.
The process and benefits of sales coaching
Opinions
By Martz Witty, head of the Martz Group, aligning accountancy with business development. www.martz.co.nz
Many years ago (well about 25 years ago) I was doing a joint venture with an engineer in respect of turning around a small three partner firm. His approach was “off the planet” from anything I had experienced to that date.
Sales coaching is an ongoing process of analysing and discussing the performance of your salespeople with the goal of improving aspects that need strengthening, while reinforcing those that are performed well.
Our meetings were far from easy. Every step was challenged, checked, tested, measured and monitored; accountants and engineers make for strange bed-fellows.
At the end of any coaching discussion, salespeople should have a positive feeling about themselves and the skills they’ve performed well. They should also be determined to strengthen any skills identified as development needs.
All that said though, the (end) result was amazing. A total business turnaround and total success after the blood, sweat and tears. There was however, one very large piece of learning I experienced in all this. I recall one day I was busy arguing a point. I had an opinion on something and by hook or by crook I was going to be heard! His answer was as short as it was bitter sweet. “Martz, a man with an opinion and no data is just a man with an opinion,” he quipped. How powerful was that! Yes, there’s place for managing business on ‘gut’ but sometimes you need more, much more. From that moment on when I wanted to share an opinion I would have data – measurable data to back up my argument. A magnificent lesson learned! The data then grew into information. A potpourri of data, linked with relationship, so that together it meant so much more than the individual data samples. Much like synergy shows us, the total is greater than the sum of the individual parts. In business, for the last 25 years, I have made a purpose of helping people determine the appropriate data and information measures in their businesses.
We will enlarge the footprint of the Ultrafast Broadband rollout from 75 percent to 80 percent of New Zealand and extend Rural Broadband so more New Zealanders have better connectivity.
Anything you can measure you can manage and that is a fact - a very powerful fact. Another huge advantage in moving from ‘gut’ to data, and then through to information, is that as the progression happens there can be a striking reduction in ‘emotional charge’.
We will pass the Employment Relations Bill to ensure flexible labour markets that create more jobs for Kiwis. We want to further increase petroleum and minerals exploration.
Decisions become more matter of fact rather than a ‘feeling’ charged about an issue or issues. This is very necessary when working with people and in business.
We will introduce the KiwiSaver Home Start Grant next year to double support a first home buyer can get if they are buying or building a new home, which will encourage the supply of more affordable new housing.
It doesn’t mean you become a faceless uncaring, heartless so and so. It just means that some decisions become so much easier and clearer.
It is only by having a strong economy that we can lift opportunities and incomes for families and invest more in the public services that New Zealanders rely on.
By Kevin Vincent, managing director of Vincent Consulting Limited: www.vincentconsulting.co.nz
In order for you to achieve these results, it’s important to reinforce skills that your salespeople execute well, and get them to discuss areas which can be improved. Two way discussions and idea sharing between yourself and your salespeople are critical to the coaching process. In your coaching discussions, it’s important to distinguish between types of coaching: Field coaching focusses on developing the specific selling skills and knowledge of your salespeople: selling benefits, handling objections, closing, product/application knowledge, etc. Ideally, you need to be with the salesperson on the sales call, to observe skills and behaviours. Distance coaching is accomplished virtually from anywhere. While the coaching process is similar, you are relying on the salesperson to provide you with performance accurate and complete feedback. Strategic coaching is aimed at improving a salesperson’s strategies for specific accounts: how they approach their accounts, what decision makers they should be calling on, what the account’s needs are and how they can best be met, what the competition is doing and how their moves can be countered. Effective coaching takes place before the sales call to “set the stage” for the situation the salesperson faces. It means getting salespeople to brief you on the background, or history, of the account, and to define their objectives for the call or for the account.
With that clarity in decision making comes clarity in execution. Suddenly (some) things just become a whole lot easier.
It also takes place after the call - to analyse how the salesperson handled the sales presentation, or a particular part of the presentation. This analysis after the call is one of the most important times in coaching. It requires that the salesperson break down the key points and help analyse how the call went. This analysis will provide both of you with the basis for strengthening the salesperson’s performance.
Glean an opinion, back it up with measurable data, find the interrelationships and we can call it information. Then go and be the difference you want to see in your business.
It’s important to determine priorities for how you will spend your tactical coaching time and which salespeople you will work with the most.
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News | Viewpoints
Thinking inside the box
By Colin Clapp; founding member of The Business Factory. www.thebusinessfactory.org.
The recent queues for the latest Apple iPhone reminded me again that the Shiny Object Syndrome (SOS) is alive and well. I am an Apple user but in the business improvement world I live in, it is useful to have a foot in several mainstream technological camps such as Android, Apple, Google and Microsoft. Consequently, I rarely upgrade unless a situation forces a change on me. The reason is because it’s not the technology that makes the difference to our wellbeing, it’s how the user applies the technology. In many, if not all cases, we are leaving a lot of untapped productivity potential on the table. The same can be said for how we use our brains. Even more untapped potential! The desire behind SOS is not exclusive to technology and reminds me of the Acres of Diamonds story. This story is about the farmer who, upon hearing of other farmers who have made millions after discovering diamond mines, sells his land in order to search the continent for these untold riches. Eventually, after years of frustratingly unsuccessful searches he gives up and drowns himself. Meanwhile, the man who bought his land discovers the largest diamond ever found and the first farm turns out be one of the most productive diamond mines ever. The moral of the story is that our own acres of diamonds are potentially right under our noses if only we would be patient and willing enough to look for them. Exploring what we already know is what I call “thinking inside the box”. The problem is that thinking outside the box (and SOS) can be expensive in more ways than one. Here are three expensive examples of why thinking outside the box is not always a good idea:
Why incentivise staff?
By Eugene De Villiers, managing director of Extra Mile Company. Eugene@extramilecompany.com
Incentivising staff when they are already paid to do their job is an age old debate. I believe Kiwi businesses simply can’t afford not to incentivise their staff. We’ve all had it drummed into us that the customer is king, but too many Kiwi businesses focus solely on their external ‘royalty’ and then wonder why the ‘peasants’ eventually revolt! The average wallet is bursting with loyalty cards designed to lure customers back who may have little or no impact on their overall business success. Some of those same businesses put no effort whatsoever into getting their staff to return to work year after year. It’s a simple equation – invest in keeping the decent staff you already have, so they stay put and not only will you save money on recruitment, but increased productivity levels will boost your bottom line. Employers are sadly mistaken if they think staff will be motivated and engaged by simply receiving the pay cheque they feel entitled to. So it makes sense that if you want staff to perform better then more money is not always the best way to achieve this: • Pay is a contractual deal - purely functional • Why limit everyone to the lowest common denominator rather than the highest? • When staff are engaged, appreciated and rewarded, why would they leave? • Incentive programmes help a company identify their best people and encourages others to strive to be like them. What to look for in an incentive programme for your business:
2. It takes time. Trying to come up with brand new ideas usually involves creating clear thinking space.
Does the programme bring to life your core organisation values? Who is the programme aimed at and why? Is this clearly identified? Can participants easily track their own progress? Are the rewards meaningful and relevant to the participants? Are there clear and realistic corporate goals for the programme and effective measurement and evaluation tools?
3. It costs money. Learning and exploring new ideas always has an opportunity cost; i.e. the value of pursuing an alternative course.
In our experience, travel is usually the reward that delivers exceptional results. Because it’s not an affordable option for many people, it becomes an attractive incentive.
Many people know I am a big fan of investing energy, time and money to get where you want. However, at times, I suggest thinking inside the box will get a better result because it is about recognising we could be being more, doing more and having more with what we already own and know.
The only drawback of using an incentive progamme is not using an incentive programme.
1. It takes energy. Learning new things occupies the pre-frontal cortex part of our brains and this busy part of our brain drains our energy.
The importance of people who fit
By Dave Sewell, one of only two Gazelles International coaches in New Zealand. www.davesewell.co.nz
Do you have the right people, doing the right things, right? Having spent the last few years working with a multitude of companies from various industry sectors, many of which have experienced massive growth, all of them had one problem in common – the wrong people in their business. There is a tendency to hire anyone that closely fits the bill from a skills / experience point of view thinking that their problems will be solved... wrong! Get the right people on board who are aligned with the company’s core values and culture, then worry about which job role they are best suited too. To have a successful business you need a successful culture, to have a successful culture everyone within your organisation must get it and live it. One of the biggest pieces of advice I can give - is when hiring, hire the person that fits your culture, is passionate about your business and only then look at the specific skills they bring. Motivation, ethics and morals cannot be taught, so you must find a person whose beliefs align with the company’s - the skills and experience they need can be taught or enhanced. Here are five elements that will help you create a successful culture, which will help you attract the right people: Have purpose. Your passion as the business founder who has a desire to achieve something must then be translated into the business’ purpose. Everyone needs to understand what that purpose is and have the need to drive that forward. Best in the world at? All the great businesses understand what everyone in the company needs to be best at to help drive and fulfil the purpose. What can you be best in the world at that will drive your purpose? Economic engine. Having a clear understanding of the building blocks of your business’ profit is essential for longer term survival. What measures do you use and does everyone in the company know what they have to do to positively influence this data? Vision. Know where you want to go. If you want great people to work with you and help you get there, you need to be able to tell them where that is. Core values. These are your beliefs, what you do and don’t stand for. The only way you can go forward is to you surround yourself with people that believe in the same things.
www.canterburytoday.co.nz November/December 2014 | 7
News | Viewpoints
Top time management tips By Robyn Pearce by time management expert. www.gettingagrip.com
"No" is your most powerful time management too. When we know what our values are, and when we have a clear set of goals in all areas of our lives, we’re in a much stronger position to politely and appropriately say ‘no’ to potential time-stealers and less relevant activities. Every week, block in a few non-urgent actions
It’s too easy to get caught up in everlasting deadlines. Change that emphasis by making appointments with yourself, written into your diary or organiser, to work on one or two activities per week of long term and long-lasting value. Not sure what you could do? Think of the big tasks put off until you ‘have time’. Almost certainly they can be broken down into small chunks.
Constantly ask, ‘What is my highest priority right now?’
This is a great focussing question. When applied we find it easier to stay on task with activities that really make a difference. We’re also less likely at the end of the day to find we’ve not dealt with our highest priorities.
‘How can I do this task more efficiently?’
Become a ‘walking question mark’. There are always better ways to do things. Every time you do a task, look for a shortcut, a way to trim a few seconds or a minute off the task. They mount up to a surprising total over a week.
Block in regular sanity gaps.
Why be wonderfully efficient if you don’t take time to enjoy life? When did you last take a complete weekend off – no email, no business calls, no responsibilities other than the people you’re with?
Eliminate clutter in all areas of your life
This links in part with the previous point. When you walk into a clean tidy environment, how do you feel? The more you’re connected to that environment, the more impact it will have on you.
Don’t make email the first thing of the day
If you get hooked into email first thing in the day it takes over. In fact, it’s an addictive medium. Instead, you take control of your day. Spend time on the most important tasks for the day, and (unless it’s truly vital) don’t look at email until at least midmorning, and then only for a defined chunk of time.
Grand entrances
By Jane Cowan-Harris, head of WorkSpace IQ. www.workspaceiq.co.nz
If like me, you live in Christchurch (or have visited lately) you might agree that it’s exciting to see so many new office buildings popping up everywhere. Of course, once these buildings are up, the next step in the process is organising fixtures, fittings and office furniture. The cost of a new work space and all that goes into it is a major investment for building and business owners, so with this in mind, I‘m going to discuss one of the higher cost items that is integral to new office space.... your reception desk. When it comes to office furniture, a reception desk is a big budget item. In fact it is likely to be the single most expensive piece of furniture in your workplace. It also has huge prestige – it’s the item that creates a first impression on anyone coming into your office and, as they are part of this first impression, it stands to reason that the person working behind this desk has to be comfortable So, why then is it that in reality so many desks are poorly designed for the people working behind them? Search for reception desks ideas online and you’ll find pretty much all of the images presented show the desk shot from the front - how it appears to the customer or visitor. Rarely is there a perspective shown of the person who works behind the counter. If you were to analyse, the work that receptionists do these days, it’s quite likely that you’ll discover actual reception duties only form a minor part of their work, as people increasingly have direct dial numbers or use email to get in touch.
Six mistakes killing your website conversions By Suzanne Carter, business development manager for Limelight Online Ltd. www.limelightonline.co.nz
I was on a mission. I had forgotten a friend’s birthday and thought it would be a lovely idea to send some flowers. I searched on Google for florists near where my friend lived and with credit card at the ready I was all set to make an order. This should have been a relatively quick and easy task, but after half an hour of frustration I gave up. Each website I looked at made it difficult for me to find what I was looking for and to make my purchase. What I experienced was poor website usability.
What is website usability?
In a nutshell usability is providing the user with such a great experience on your website that they find what they are looking for and take action. These actions are called conversions. A bad experience on a website means that you are killing your conversions i.e. making it difficult for users to take action. Many companies invest a lot of time and money into their websites, so it makes sense that those websites should do their job and bring in extra business. If this is not happening then perhaps visitors to your site are also experiencing bad usability. Below are six common usability mistakes that could be killing your customers’ experience and your bottom line. 1. KISS - keep it simple stupid It’s true! The secret to creating a great user experience is to keep it simple.
Problem areas include:
A desk which is too high to sit at without a footstool.
2. No strong calls to action In order to convert users to new business they need to take action. Tell them very clearly what it is you want them to do.
Very often there’s an overhanging shelf meaning the computer screen cannot be moved back enough to be full arm’s length away and the screen cannot be raised up so that the top of the screen is at eye level.
3. Searching but not finding If you have an ecommerce site with a lot of products, make sure that users can search by category, by price, by colour, by size, by availability etc.
Lighting positioned to shine on the reception shelf (behind the computer screen). This is useless to the person using that screen (ideally the light should be over the user so it shines onto the screen).
4. Not giving users what they want Visitors to your site will generally be there because of a need. It could be to find your telephone number, to check out your services or to buy some flowers! This means that all content must be 100 percent relevant to these needs.
Reception desks facing the front door of a building. If this faces north, it’s challenging to control sunlight coming in. Few businesses want blinds on their entranceway, so all too often receptionists suffer glare issues, headaches and eye strain. So, think carefully when you are planning to revamp or designing your new office.
5. High quality content Well written and well laid out content can be the ultimate difference between success and failure of your website. 6. There is no communication Always give visitors a way to communicate with you and your team. Allow them to report bugs, to share their experience, comment on blogs or to ask for help if they get stuck in the process of, say, buying flowers.
TM
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8 | November/December 2014 www.canterburytoday.co.nz
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News | Viewpoints
In Q4 the focus shifts to global events
EVENTS DIARY What’s happening on the business and entertainment front
Martin Fraser-Allen, Investment Adviser at Craigs Investment Partners. Visit www.craigsip.com
The third quarter was a busy one in New Zealand. Notable events were the sharp fall in dairy prices, the corresponding decline in the currency, a change of stance from the Reserve Bank, the reporting season and finally, the election. This quarter, the focus shifts to global events. In the US there will be a key central bank meeting, the third quarter reporting season and mid-term elections. The fourth quarter of the year is traditionally the most profitable for share investors. The average US market return since 1953 has been four percent with positive returns occurring 76.7 percent of the time; much higher than for other quarters. However, despite these seasonal trends suggesting a strong performance to finish the year, we could see a renewed bout of volatility during the quarter. It remains to be seen how markets will react to the final US$15bn of monthly bond purchases being removed following the Federal Reserve meeting in late October. On one hand, the rebounding US economy is what has paved the way for this to occur, and interest rates are likely to remain very low for an extended period, even if they do lift from current near-zero levels. Then again, markets have benefitted from this liquidity for such a long time that it seems naive to discount the likelihood of a negative knee-jerk reaction. The NZ dollar has fallen sharply in recent weeks and is now approximately 10 percent lower against the US dollar, relative to July peaks.
Over the medium-term, we see further downside for the currency against the US dollar, particularly as the US moves to more normalised policy settings. The Reserve Bank of New Zealand (RBNZ) is not expected to increase the Official Cash Rate (OCR) again until mid-2015. Given the fall in the currency and expectations of moderating growth, our expectation is for the RBNZ to hold rates at the current 3.5 percent for the time being. Economic growth remains generally solid, despite being generally below the longterm trend. Corporate earnings continue to grow, and while valuations are not cheap, they are generally not terribly worse than the 20 year average. We don’t see a looming recession for any of the major economies. However, we expect volatility to increase and we see a number of shorterm risks that point to a bumpy fourth quarter of the year. We encourage a cautious approach, and recommend investors remain engaged with economic and market developments by keeping in contact with their adviser. For Investment Advice please contact Martin Fraser Allen, Investment Adviser at Craigs Investment Partners Christchurch branch, by phoning 0800 272 442 or visit www.craigsip. com for more information.
Mark Lister is Head of Private Wealth Research at Craigs Investment Partners. His disclosure statement is available free of charge under his profile on www.craigsip.com. This column is general in nature and should not be regarded as specific investment advice.
10 | November/December 2014 www.canterburytoday.co.nz
TUESDAY, NOVEMBER 18
SATURDAY, NOVEMBER 29
Future-Proof Building National Tradeshow Series 2014 This free seminar is designed to keep builders and electricians up to date with the new trade regulations and products and expand their skill set. The day will feature presentations on management skills including accounting and finance practise, enhanced customer service, strategic marketing and building strong relationships with on-site suppliers. To register, visit: www.fpb.co.nz
Coca-Cola Christmas in the Park The 19th annual Coca-Cola Christmas in the Park is back for 2014 and is bigger and better than ever. The event based in Hagley Park is one of New Zealand’s biggest outdoor Christmas concerts. The magical family friendly night will feature the country’s top singers, dancers, musicians, choirs and bands. For more information, visit: www.christmasinthepark.co.nz
WEDNESDAY, DECEMBER 3 SATURDAY, NOVEMBER 22 Fight for Christchurch The Fight for Christchurch is the city’s premium boxing event and has raised more than $819,000 for charity since 2010. Get ringside with a corporate table and enjoy a night of black tie dining, boxing and entertainment. To purchase tickets visit: www.fightforchristchurch.co.nz
WEDNESDAY, NOVEMBER 26 Customer Service Strategies This workshop will equip participants with the skills and techniques required to transform how you manage relationships with customers, colleagues and stakeholders. To register, go to: www.biztrainers.co.nz
WEDNESDAY, NOVEMBER 26 How to Optimise your Website for Search Engines Your website can be a very powerful marketing tool, but it is worthless if people can’t find it. Attendees will learn about which search engines are the most important, how they work, the importance of key words and links and how to measure the effectiveness of your website. It is designed for business owners, sales mangers, marketing managers and webmasters. and under pressure by the lack of hours in the day. To register: www.cecc.org.nz
Be Cash Positive The short Be Cash Positive workshop will teach you how to budget and manage cash flow so you always have cash when you need it. You will cover cash flow forecasting, the importance of cash flow management, cash conversion cycle, working capital and cash flow ratios. The course is targeted at small business owners with revenues under $1 million. To register, go to: www.theicehouse.co.nz
TUESDAY, DECEMBER 9 - 12 Negotiation Dynamics The Negotiation Dynamics workshops Part 1 and 2 will give participants experience in engaging in face to face negotiations with confidence and superior tactics. The course covers price negotiations, avoiding arguments, maintaining composure, structuring complex deals, creating value and managing long-term business relationships. Negotiation Dynamics To register, go to: www.thego2company.co.nz
THURSDAY, DECEMBER 11 Employer workshops This workshop is a hands-on interactive session where you will learn how to complete a mock monthly wage summary for two employees, calculate PAYE and file your employer monthly returns online. It is ideal for sole traders, partnerships and other small businesses. To register, go to: www.ird.govt.nz
News | Strategies
How to strategically position your brand By Stephen Lynch
You can have the greatest product in the world, the most superb service, but, if no one knows about it, you will have a warehouse full of excellent products and you will be sitting around your office waiting for the phone to ring. This is where companies make a big mistake with their marketing. It’s important to have great products and great services. But too many companies delude themselves by thinking “If people knew how great our products or services are, they’d buy us every time”. They try to market themselves by saying things like “We’ve got the best quality, the best product, the best service and the best people”. I’ve got three words for you: waste of time.
the path to buy your product unless they think you’re remarkably, distinctively and meaningfully different. You don’t win the marketing battle with the best product or service. You win the marketing battle with strategic positioning. So let’s think about how you can position your company.
There’s no one best way to position your company (or brand) so you appear distinctively different from your competition. You need to Yes, all those things are important, but they won’t choose a position that sets you apart in a way that appeals to your ideal target market customer. help you be successful with your marketing. There are six basic ways to achieve that. It’s not about the product - it’s about the positioning. Strategic positioning or brand 1. Position your company positioning is a statement of who you are. It is based on price point what your target customers think about when One of the most commonly told stories is the one they hear your brand name. about how Chivas Regal was a struggling brand Red Bull owns the words “energy drink”. What of Scotch whiskey until they doubled their price; words do you want to own? What will make you according to this account, unit sales doubled. stand out from the herd? I’ve used the “Chivas Regal effect” story for Seth Godin in his book The Purple Cow says you years and I’m not the only one. It’s referred to on should stand out from the herd of competitors the websites, in sober magazines like Time, and even way a purple cow would stand out from a herd in marketing books. But none of those “sources” of cows. That’s not just a little different - we’re gives any details. talking dramatically different - and that A 1991 book by David Aaker titled Managing takes courage. Brand Equity says, “The classic story is that The old rule of marketing was that you played Chivas Regal had been a struggling brand until its it safe. You created a good enough product managers decided to raise its price to a level far or service, and then you sold it with PR and above its competitors. Sales skyrocketed, even advertising. You took out ads, you spent money though nothing was changed in the and you tried to drive customers to your business product itself.” that way. That used to work, but it doesn’t Again, no details. It’s true that Chivas’s sales any more. increased dramatically in the 1950s, but I think Today you need to create remarkable products or the increase could have also been caused by services that your target market customers will other factors that didn’t have anything to do seek out and talk about. They will spread word of with price. mouth about your brand. Seagram’s bought Chivas in 1949, and they It starts with being dramatically different. You’re increased the marketing budget and added either a purple cow of a product or service, or distribution muscle. And Chivas was Frank you’re a commodity. But that’s only part of the Sinatra’s favourite Scotch, adding the kind of challenge. You must also be dramatically and glamour that sells high priced products. meaningfully different to your ideal target That doesn’t change the effectiveness of using market customer. price to position your product or service, but it Just being good is not enough. Your competitors does offer a lesson about digging for the facts are good. Your customers won’t even start down behind statements that “everybody knows”.
12 | November/December 2014 www.canterburytoday.co.nz
Let’s look at some other ways you can position yourself: 1. Position your company by creating a new category. 2. Position your company as something different from the category leader. 3. Position your company as a specialist. 4. Position your company as the master of a distribution channel. 5. Position your company by being explicit about who your target market customer is.
How to find your strategic position
Here are two questions that I recommend to help you identify your strategic position: 1. In what area could you be perceived as the leader of a category or niche in your industry? 2. In what area could you be perceived as being dramatically and meaningfully different from your competitors? Strategic positioning doesn’t happen in a vacuum. You have to consider where you are
positioned compared to your competition. That means returning to the industry analysis to identify your key competitors, looking at their marketing material and figuring out what positions your competitors have staked out in the marketplace. Answer the following questions so that you have their positions fresh in your mind when you consider your own position: Who are your key competitors? What strategic position do they claim to own (if any) in their marketing messages? Now step back for a minute and consider the book Blue Ocean Strategy by W. Chan Kim and Renée Mauborgne, who define a “Blue Ocean Strategy” this way: “The aim of a Blue Ocean Strategy is not to outperform the competition in the existing industry, but to create new market space or a blue ocean, thereby making the competition irrelevant.” Stephen Lynch, chief operating officer at results.com. Information kindly provided by: www.results.com
News | Office Life
Who not to bring to the Christmas party Believe it or not, but the Christmas party season is just around the corner.
One of the more successful series was the ‘ease up on the drink’ adverts, showing two friends sitting together while one of them calmly recalls the night when their friend, colleague or partner was drunk and tells them to leave their ‘mates’ (drunken characteristics) behind. No matter how hard hitting and close to home these images may be, many of us laughed at them, admitting that one of the characters (mates) such as ‘fall down Kat’ or ‘hit on everyone’s misses Sam’ is something we recognise. We need to acknowledge that there is an important underlining message here; approximately 25 percent of drinkers in New Zealand binge drink. While drinking is commonly accepted social norm, it becomes a problem when it affects you or those around you.
The following tips provided by the Alcohol Drug Association NZ (ADANZ) and ALAC will help:
Serve food
Get loads of substantial food rolling early on in the evening and make sure it’s available throughout the function.
Letting your hair down is one thing, but when you’re faced with a colleague or boss sitting you down the next day and explaining how you embarrassed yourself in front of your colleagues at the work party, it’s something else entirely.
Staff functions, celebrations or after office drinks So for your upcoming Christmas party/social can be a great way to relax, enjoy each other’s event look after your colleagues and make sure company or to simply unwind and celebrate a job you leave the following ‘mates’ behind. well done. But the one thing above all else to be avoided when it comes to office parties is excess. This message has been clearly portrayed by Alcohol Advisory Council of NZ (ALAC) advertising campaigns.
How to be a responsible host
Embarrassing you The last thing you want to do is fall over, cause a scene and embarrass colleagues, as well as yourself. Not only does it make them feel uncomfortable, but you will be the one left red faced.
Brutally honest you No matter what you think about your colleagues, boss or even someone’s partner, it doesn’t mean you should tell them. Not a great way to start the New Year.
Make sure alcohol’s not the only choice of drink Aggressive you
Instigating conflict verbally or physically intimidating people and making jokes at other people’s expense is just plain and simply bullying. No one likes an ‘office bully’ or a ‘ loud mouth’.
Karaoke you
Even if you think you’re the next big thing, other people may think you sound like a drowning cat. That’s fine in moderation, but not if you spend the entire party screaming into a microphone; let others get involved and stop being annoying.
Rambling you
If you find yourself mumbling, slurring, telling people you love them, repeating yourself, No matter how gorgeous you think he or she may drowning your sorrows, then maybe its time to be, throwing yourself at a co-worker isn’t the call a cab a head home before you start to get on best look. It’s not funny to strip, hit on everyone, people nerves. or cheat (if you have a partner). These antics will It is not just employees who need to be not leave you with a great image; no one wants responsible; if you’re an employer then to be known as the ‘office bicycle’. remember you’re also the host for the Christmas Taking advantage you party/event. You should implement host It is not tactically smart to ask your boss for pay responsibility provisions and ensure the function rise, promotion, or time off at the office party doesn’t get out of hand. Set your expectations in hassling him/her is not going to get advance and explain that you won’t be impressed you anywhere. by drunken behaviour.
Slutty you
Serve more interesting non-alcoholic drinks than just orange juice. It’s surprising how people will really enjoy something like a grapefruit and tonic with a chunk of mint in it for a change.
Don’t serve people who are getting intoxicated Brief your waiters if it’s an in-house party. If it’s on a licensed premise, it shouldn’t happen anyway because it’s illegal to allow people to become intoxicated.
Plan activities
Plan some sort of activity so that people have something to do other than just drinking and eating. If you’re having the function out of the office choose a location that includes an activity such as bowling, pool, dancing etc.
Limit the tab Bear in mind, there are many ways to celebrate, relax and get to know each other without hitting the bottle. Having a shared lunch, a Friday night BBQ, quiz night or something where staff can bring their partners and kids along are also excellent ways to acknowledge people and have a bit of fun. Are you concerned about the way you, your colleague or someone you care about is drinking? If so call the Alcohol Drug Helpline on 0800 787 797. Or visit: www.alcoholdrughelp.org.nz / www. easeuponthedrink.org.nz / www.alac.org.nz
56 Tahuna Street, Wainoni, Christchurch Phone 03 384 2833 | Fax 03 384 2834 Email sales@taymacstainless.co.nz www.taymacstainless.co.nz
Christchurch’s bevy of new commercial developments have almost all utilised the beauty and practicality of stainless steel and other alloy’s such as aluminium, and it just happens that Taymac Stainless Ltd are experts in the provision and installation of this versatile metal. Taymac Stainless can offer all kinds of stainless steel work including benches, extraction canopies (up to 6m long), fans, handrails and balustrades. Ideal for corrosive or abrasive areas, stainless steel is often the go-to product for architects and developers alike. Often a specialised project requires intricate knowledge and expertise, such as the provision of hospital benches which require a sterile, flat surface to deter the growth of bacteria. Taymac Stainless, with its many years of experience in stainless steel, can call upon 14 | November/December 2014 www.canterburytoday.co.nz
a knowledge-bank of experience within the company to provide turn-key solutions that appease and impress. Established 2011, Taymac Stainless has steadily built a solid reputation in the commercial sector. The company also manufacture a wide range of specialised custom-built industrial equipment for dust and fume control.
Recent projects include: • Norwest on Victoria – Fletchers Construction • Stranges Building – Leighs Construction • Mainpower Rangiora – Leighs Construction • Eye Site Clinic – Leighs Construction • Creyke House – Evolving Projects
The company has the capacity and ability to produce customer requests onsite from its Christchurch factory. With designated areas for commercial production, the team can produce high spec, high quality work pivotal to many rebuild projects.
• Blackwells Retail Kaipoi – Bushnell Builders
So, as Christchurch looks to establish its new, shiny image, there’s one company that can certainly put the shiny stuff to good use – step forward Taymac Stainless.
• Fiordland Lobster Facility – Armitage Williams
• Taits Communications Building – Higgs Construction • Christchurch Ready Mix – Hann Construction • 3 Boys Brewery – Amalgamated Builders
• McDonalds Christchurch Airport – Fletchers Construction • CDHB Parkside Wards – Leighs Construction.
News | Office Life
Creating a great Christmas function The festive season is also called the silly season for good reason; with loads on it can sometimes be a crazy time. Planning the annual staff Christmas party should be fun, but it can also be stressful. John McKenzie, chief enthusiast from events and entertainment company Enthuse, looks at some planning tips to make sure your staff Christmas party is a huge success this year and doesn’t add to your stress. The best idea is to get a professional event company to help you out, making it the best possible celebration at Christmas for staff, and you take all the credit, but there are also some things to consider to ensure success. 1. Decide on a theme Just because it’s Christmas doesn’t mean it has to be a Christmas theme. Themed parties are loads of fun, help build excitement and anticipation. You can build in elements of your own industry or business into the theme and it gives you another reason to hand out fun awards. It’s important to be really clear on why you’re having the party. Is it just a party, is it to show appreciation to staff for their efforts, or is it an incentive for an extra drive to launch into next year? This will help with planning all the next steps.
2. Decide on where you want to have it as early as you can This means whether it’s held in-house in your building or in an appropriate venue that can be themed well or at an entertainment venue. 3. Work out a budget early Your budget should cover catering, including beverages, theme, entertainment, invites and any additional activities and gifts. Divide your budget by the number of staff coming so you have an idea of cost per head.
make it even more memorable. Just remember, entertainment doesn’t have to be confined to a stage!
It’s important to remember this is actually an investment in staff, so just how much per head it costs should equal how much value you put on your staff’s wellbeing. Also, are partners invited? If you need help deciding this, go back to the first point - the reason for the function.
6. Book good catering This will ensure everyone is happy and make sure you cover special dietary needs. It also means you are being a responsible host. Make sure there is enough food for everyone and serve it sooner rather than later.
4. The invite sets the scene early, so make sure it’s good The invite sets the early standard for the function, so make it good and memorable. It’s far too easy just to send out an email. Use email for follow up teasers and use staff notice boards!
7. Consider transport options Consider how staff will get home after the function. Purchasing taxi vouchers to hand out as required is a good option to make sure staff get home safely.
Get feedback afterwards – to make next years even better again.
8. Provide non-alcoholic beverages Make sure you have drinks such as coffee, soft drinks and punch available for those who don’t drink alcohol.
It always comes up and you should really take notice; keep a lid on alcohol intake, especially if you are keen on a career in your business.
5. Get good entertainment Mix it up a bit, do something a bit different and book entertainment. It doesn’t have to be for the whole function, it can just be an entertaining and memorable ‘character’ that adds a fun, surprise element, or it could be Bad Santa and his crew that become the Christmas themed party band. Good entertainment can really add something fun and unique and when worked in with a theme
9. Presents Either set a dollar value and have each staff member buy a secret Santa gift, or if the business can, purchase gifts for everyone. Make sure you have a few extra just in case someone is missed.
10. Take photos and celebrate Make sure you takes lots of good photos – maybe even show some during the evening – to use ‘if appropriate’ for staff newsletters and sharing afterwards. It’s important to celebrate the year, maybe even handing out some ‘fun’ awards for particular ‘things’ done throughout the year.
Also consider:
Don’t skip staff Christmas functions, it’s a bad look.
Mingle, take the opportunity to mix with staff you don’t have much to do with. Enthuse provides leading entertainment, themed band, theming, team building and MC services and can help develop and manage your event if required. www.enthuse.co.nz
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www.canterburytoday.co.nz November/December 2014 | 15
News | Strategies
Learn to say ‘no’ to improve your productivity By Stephen Lynch
Business leaders tend to be incredibly busy individuals. But ‘busyness’ should never be confused with effectiveness. We need to switch from being busy, to achieving results.
There are always more things to do than there is time available. The changing environment outside your firm is the only area where results occur and that is where leaders need to focus their attention. But pressures always drag you back inside the firm. They drag you into what has happened, over what will happen in the future - the current crisis over the future opportunity - the urgent over the important.
Assuming you have a clear vision for your business and have carefully chosen a small handful of strategic projects to focus on this quarter - those actions which will position your firm for future success in your industry – you must ensure that you and your people devote a sufficient percentage of your time each week to work on activities aligned to achieving these project outcomes.
Creating a winning strategy, with clear strategic projects is the first step. To do that, you need to employ a disciplined strategic decision making process. However, the execution of strategic projects is still the major challenge for most business leaders, and it often requires a “stop doing list.”
What percentage of time do you spend focussing on strategic projects that will move your business forward? If you take a typical week and track every hour how you actually spend your time, the answer will likely shock you.
Drucker offered the following tips to help you become a more effective business leader: 1. Do not invest any more resources into activities that are no longer productive – or those that are unlikely to be productive in the future.
Warren Buffet once said, “The difference between 2. Prune ruthlessly. Yesterday’s successes successful people and very successful people is always linger long beyond their productive life. that very successful people say no to 3. Put your best people to work on the almost everything”. opportunities of tomorrow, not fixing the past. Very successful people force themselves to 4. Get rid of everything else so you can focus on focus on what is strategically important and the few activities that will really make a difference eliminate everything else. in the future. Everyone is already too busy Peter Drucker recommended that business working on the activities of yesterday. leaders concentrate on the few things that will produce the greatest results. Do first things first - 5. Have the courage to get rid of an old activity before you start a new one. and second things not at all.
It is too easy to keep adding more activities, more projects, more products and more services. Effective leaders need to have the courage to ‘prune the rosebush’ because that is exactly what you must do if you want to create beautiful blooms.
It sounds simple, but simple does not necessarily mean easy. It’s hard to stop doing things we have become attached to. Stephen Lynch, chief operating officer at results. com. Information kindly provided by results.com: www.results.com
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16 | November/December 2014 www.canterburytoday.co.nz
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News | In Business
Kiwi companies warned about IT security As organisations evolve towards an information-centric business model, the strategic importance of a strong security governance model is critical. And as such IDC New Zealand says New Zealand organisations are at risk of taking their eye off the ball when it comes to IT security.
all new technology initiatives” says Donnie Krassiyenko, market analyst at IDC New Zealand.
The strongest intentions for security investment were detected in retail/wholesale, financial and public sectors. From a business demographics point of view, the most intensive security adaptors are organisations with less than 100 seats and more than 1,000.
technology investment decisions,” says Adam Dodds, research manager at IDC New Zealand.
“The mindset of Kiwi CIOs (chief information officer) is that security is perceived as a supportive, risk-managing initiative, rather than a primary solution for business goals. This is vastly different from both Australia and AP that place security as the top investment area across
IDC recommends following these simple steps for CIOs and IT managers to take control of their organisation’s IT security:
must be prioritised to be adequately addressed relative to the organisation industry risk profile.
Set up good configuration with 100 percent visibility to understand the attack surface. Risks
Establish and anchor a security budget that includes contingency funds as part of the IT
It has been well communicated that there is a challenge for the CIO to become more strategic within the organisation. With only 60 percent of IDC New Zealand’s latest security study, based CIO’s reporting to the CEO this is an opportunity on recent IDC end-user surveys, reveals that security is the leading strategic initiative to deploy to argue the need for a seat at the table, he says. by the end of 2015. However, when it comes to “New Zealand organisations should ensure the specific technology investments, such as the that someone at the leadership table carries 3rd Platform investment (cloud, mobile, social the responsibility for information and security. and big data), security is not even in the top three This will force the attention and profile required priorities for organisations. to ensure that security is well considered in all
IDC advises that organisations should look to categorise the security risks relative to their impact to the business and the level of the risk represented. strategy. Selling it to executives as an ongoing asset risk management initiative will be critical. Choose a security vendor based not only on its track record, but also on its security capabilities and risk management expertise.
Smokefree outdoor dining - the time is right December sees the 10th anniversary of bars and restaurants becoming smokefree. Although the hospitality industry was cautious about the impact on business, the café culture has thrived. For outside eating venues the case is different, with diners and staff still exposed to the hazards of second hand smoke [SHS]
Voluntary and non enforceable, such moves are supported by customers. A recent regional telephone survey in Canterbury found more than 80 percent of respondents supported smokefree outdoor dining, with 40 percent more likely to patronise smokefree outdoor venues.
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In 2011, the Government endorsed a goal for a Smokefree New Zealand by 2025. Not a ban, this goal sees adults smoking rates down to below five percent and co-ordinated efforts to help smokers quit and protect youth from starting. Smokefree community spaces assist by reducing the visibility of smoking.
More than 75 percent of councils promote smokefree parks and playgrounds. Popular with the public, some councils are now promoting smokefree outdoor eating areas.
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www.canterburytoday.co.nz November/December 2014 | 17
News | Idea
What’s in a name? By Laura Hall
Shakespeare once pondered the question “What’s in a name?” If he was referring to names for start-up businesses or companies re-branding, then the answer is a hell of a lot. When choosing a new company name or if you’re contemplating rebranding, there’s a huge number of factors that need to taken into consideration, including the words you use, how potential customers react to said new name and trademark infringements. The job of naming your business can be a stressful and confusing task. It can also be filled with pressure, because the right name can make your company, while the wrong one can break it. But by investing an ample amount of time, giving it some meaningful thought and possibly investing some money early on in the naming process will pay off in the long run.
Brainstorm
Your new business name needs to communicate your product, service or expertise simply and effectively. Here are several brainstorming do’s and don’ts to help you get off on the right foot. Firstly avoid coined or made up words that will only confuse potential customers. Unless you’re a large corporation such as Google or Yahoo, with a massive marketing strategy to familiarise your name with customers, then creating new words is off the table. Instead favour real words which actually describe your line of work. Short words with two syllables Business directories are often in alphabetical or less which are commonly used and easy to order; to instantly increase the chances of understand are best. customer inquires choose a name which starts with a letter close to A. Using your initials or a string of numbers or abbreviations is a big no, no. Names including these techniques are difficult to remember, meaning customers will easily forget you.
Stay away from long, complicated and confusing words which have little association with your work.
Don’t box yourself in. Names which mention a geographical location, specific product or service are useful to indentify with customers in a particular area or industry, but being too specific can limit your opportunities to expand and diversify in the future.
If you are determined to have a unique name with a coined word, why not consider a new form of spelling an existing word, or combining familiar syllables from two words. This way you’ll have a less generic name but it should still be easily understood.
For example, if the recently formed ‘Auckland PC Repairs’ sees an opportunity in Christchurch… well… you see the conundrum.
Ask the experts
Finally when you are creating your new company name keep in mind the following: Choose a name which appeals to the type of customer you are trying to attract. Favour words which are familiar and evoke happy thoughts to create an emotional tie with your customers.
If you’re not feeling particularly creative or inspired, it may be well worth consulting a naming firm, after all they are the experts at it. They know the trademark laws like the back of their hand and have detailed systems for creating new names which will tick all the boxes. While naming firms offer many pros, the con can be their price. Some professionals can charge
thousands of dollars which can be a big hit for a small start-up. It is important to weigh up this option and decide if it is best for you.
to get a good feel of how it might sound on radio advertising.
Test
Armed with your favoured name from the consumer research, you are now ready to do a trademark search.
Narrow your potential names down to three to five choices. Now it’s time to put them to the test. Some entrepreneurs just go with their personal favourite, but if you want to be 100 percent sure you are choosing the right name, then using a survey is the most efficient and accurate way to find ‘the one’. Avoid trialling them on family and friends as they can be bias, instead conduct your own consumer research by asking potential customers, investors and co-workers to rank the names from favourite to least favourite. It is also useful to ask questions about the names to see if they give the right impression.
Legalities
You don’t have to trademark your business name, but you do need to make sure you are not infringing on anyone else’s trademark name, or you could risk costly legal battles in the future. If you are not trademark search savvy then you should seriously consider hiring a trademark search firm or trademark lawyer. It is also important your business name matches your internet domain name, so check if your preferred domain name is available. If you have to use an obscure domain name which is hard for customers to find, you are depriving yourself of business.
Now your business has an identity put all of your Try sketching what the name might look like on a energy and enthusiasm behind marketing the new sign or business card and read the name out loud name to your customers.
Thinking of selling? We’re different to others & we could save you thousands. Call me now to organise a no obligation FREE appraisal Paul Blackler • paul.blackler@mikepero.com • 0800 SOCKBURN • 03 390 8865 • 027 528 8865 18 | November/December 2014 www.canterburytoday.co.nz
Businesses stand up to solve youth social issues As New Zealand’s youth organisations face an unprecedented funding crisis, businesses nationwide are standing up with new social brand Y for YOUTH to solve our serious youth social issues. New Zealand has the highest youth suicide rate in the developed world, yet there are more than 6,000 charities dedicated to assisting our youth throughout the country. Y for YOUTH co-founder Alex Greig says “There are hundreds of very successful programmes out there already in the community. The problem is that they are competing with each other for a diminishing pool of government grants, public donations and gaming trust money, which is limiting their ability to scale and expand capacity and in some instances threatening their very survival.” Find Your Field of Dreams Foundation CEO, Craig Pollock says he and his organisation are fully aware of the impending youth sector funding crisis. “Even as one of the larger youth organisations, it is a major challenge finding alternative revenue streams just to fund our current programmes. I suspect a lot of smaller youth organisations may simply not survive the next few years.” Yet as traditional funding sources for the charity sector continue to decline, New Zealand’s alarming youth social statistics, such as bullying and suicide, continue to increase. Just last year there was a 40 percent increase in youth suicide for 15 – 19 year olds.
What can we do about our youth social issues and the youth sector funding crisis? “New Zealand’s youth social problems are not going to be solved with sausage sizzles and the old method of rattling the bucket outside shopping centres. Our serious social problems require serious resources and funding,” Greig says. Y for YOUTH is a turnkey corporate social responsibility platform that enables businesses to contribute to the youth sector in such a way that they benefit from positive publicity and increased sales. Businesses and brands contribute a percentage of their profits to the Y for YOUTH support network. In return companies display the Y for YOUTH trademark on their products and advertising, similar to Fairtrade or the Heart Foundation Tick branding models. Consumers are then encouraged to purchase from these companies. Consumers want to buy from companies that support our communities Greig says that today more than ever, consumers want to buy from companies that contribute to our communities. “We have developed a system that makes it easy for companies to donate to the youth sector, but in such a way that they
benefit from increased sales, positive publicity and an improved brand image. It’s a win-win.” Through the creation of a sustained funding platform for New Zealand’s youth sector, youth organisations’ fundraising burdens can be alleviated so they can focus on expanding their programmes and impacting as many youth as possible throughout New Zealand. Y for YOUTH co-founder Lara Jane says “We’re talking about transformation and positive social change for all of New Zealand. The more youth that are positively impacted, the more youth that grow up to be happy, healthy, contributing members in our communities.” 100 Founding Angels As Y for YOUTH works towards becoming financially sustainable, it has created an opportunity for 100 forward thinking businesses and community focused individuals who wish to be involved in a movement to reduce New Zealand’s youth social statistics, to become Founding Angels.
Founding Angels support the development of Y for YOUTH by making an initial $5,000 donation (or $500 per month x 10 months), then $100 per month for three years. Well known entrepreneur Michael Mayell, founder of Cookie Time, was one of the first to step up and claims that becoming a Founding Angel is a good way of practising corporate social responsibility. “This is just a great opportunity to give back, and it makes it very easy for businesses to do it.” Twenty eight companies and individuals have already come on board as Founding Angels to support the development and growth of Y for YOUTH including Blacksmith Ltd, Navman Wireless, Academy Publishing, Coca–Cola, Tiki Taane, Kim and Mona Dotcom and Sales Star. For further information and to get involved visit www.yforyouth.org
‘YOU CAN LOOK AT A PICTURE FOR A WEEK AND NEVER THINK OF IT AGAIN YOU CAN LOOK AT A PICTURE FOR A SECOND AND THINK OF IT FOR THE REST OF YOUR LIFE.’ - JOAN MIRÓ
Look at the MIRÓ residences and you will remember them forever. At the forefront of architectural design and construction and with European interior design, these residences define superior luxury inner city living. With an emphasis on ecology and sustainability, the MIRÓ creates an inviting and idyllic environment to live, work and play. Creative layouts and sumptuous interior design push through the boundaries from ordinary to extraordinary. Designed by leading international design group Architectus, the MIRÓ Luxury Residences are situated at 818 Colombo Street, between Peterborough and Kilmore Streets, at the heart of a new developing precinct. The MIRÓ is comprised of 10 luxury single level residences with two penthouses, each fitted with unparalleled finishings including European kitchens, appliances and bathroom fixtures. The interior decor has been designed by Susie and Teassa Paynter – renowned for their exceptional style and creativity. With east and west facing aspects, each residence receives optimal morning and afternoon sun, perfect for outdoor entertaining well into the night. The expansive balconies are ideally situated, offering shelter from the prevailing easterly wind.
Each balcony ensures privacy and an aesthetically pleasing street frontage. Adjustable shades make them ideal for any environment. The MIRÓ Luxury Residences are designed to have expansive indoor and outdoor spaces that blend seamlessly together. Elegant, light-filled living areas provide ample room for entertaining or simply to just relax and unwind. Each residence has two car park spaces that are accessed via a secure car park with an automated entrance off Peterborough Street. The car parks also provide generous storagespace for the residences. The project combines the uniquely designed residences with modern office space, positioning them above more intimate street level hospitality spaces that will provide a social environment for the buildings occupants. With a range of entertainment, from theatres to over 60 cafés, bars, restaurants that are only a short stroll away the MIRÓ Luxury Residences is modern living at its best. The impressive, secure entrance to the grand inner courtyard with green walls, tranquil water feature and an abundance of natural light, the MIRÓ offers apartment living like no other.
AT A GLANCE 818 COLOMBO STREET, CITY - 10 SINGLE LEVEL RESIDENCES PRICED FROM $1.45 MILLION SARA ASHCROFT - OFFICE: 03 375 4700 | MOBILE: 021 359 864 | EMAIL: SARA.ASHCROFT@BAYLEYS.CO.NZ BAYLEYS REAL ESTATE - WWW.BAYLEYS.CO.NZ | ID 517872
WHALAN AND PARTNERS LTD, BAYLEYS, LICENSED UNDER THE REA ACT 2008.
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* Photos indicative only
been seen
Images taken and supplied by Lynne Puddy-Greenwood If you have an event that you’d like covered, email Lynne (Canterbury’s been seen representative) on: lynne.p@academy.net.nz
The people, their faces and all the right places - Canterbury
iHeartRadio hosted clients for a special evening at the Neil Finn concert at the Horncastle Area. 1. Anne Wyman, Denise Hawthorne 2. Rob Hawthorne, John Mackintosh 3. Karl Battersby, Greg Cassidy, Kylie Cameron-Battersby 4. Phil Greenlees, Jill and Mal Hurrell
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Adrianne and Murray Francis hosted a gala night to mark the launch of a book about the history of Bob Burnett’s transport firm in Ashburton. The event at Clearwater resort saw a huge turnout of past and present staff, and friends who enjoyed fine wine, food and music. 9. Shaun & Sasha Every 10. Emma Jane Simpson, Adrienne Francis 11. Nick Francis, Julie 12. Tim Dagg, Peter Shaw
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The Canterbury Employers’ Chamber of Commerce Champion Awards spectacular at Horcastle Arena saw a cross section of companies receive their awards, while over 1,500 guest enjoyed outstanding entertainment and fine food by Vbase. 17. Gerry Brownlee, Tracey Chambers, Sir Ken 18. Richard & Anne Clark (Print Max) 19. Tama & Desley Haas 20. Bobby and Carolyn Armond 21. Lizzie Dyer, Bridgette Mather, Charlotte Rebbeck
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Canterbury Employers’ Chamber of Commerce held their Annual General Meeting at the new ilex - Botanic Gardens. The special guest speaker was Dr Karleen Edwards, chief executive of the Christchurch City Council, who provided an update on her first 100 days in office, during which time she has focused on establishing the key internal and external priorities for the organisation. 25. John Hutchinson, Hugh Lindo, John Luxton 26. Shayne Brown, Kevin Greene 27. Mark Forward, Simon Carey 28. Steve Wakefeild, Shaun Hubbard 29. John O’Callaghan, Matthew Moir
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SIPS enjoyed their monthly get together at the Baretta bar and restaurant’s courtyard on an early spring night. 33. Lesley Holden, Beth Christoffersen 34. Gil (Metalcraft) & Janmarie Jenkins, Catherie Norton, Jane Lita McKenzie 35. Ross McCrobie (Maxim Print), Wendy Thomson, Mary Connelly 33
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The Officers and Senior Ratings of HMNZS Pegasus hosted a reception at their headquarters that saw various mayors from throughout Canterbury attend to meet the new Commanding Officer of the Naval Base in Auckland, Commander Maxine Lawes. 37. Mike Humphreys, Brenden Winder, Robyn Loversidge, Grant Boore, Rob Thomson 38. Terry & Yvonne Archer, Phillipa Duncan, Richard Burgess 39. Louise & Paul Prendergast 40. Rob Thomson, Peter Dawson (ChChRSA), Grant Boore
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41. Greg Skene, Mike Humphreys, Carolyn Tapley 42. Craig Rowley (Waimate Mayor), Lyn Stringer, Pete Gee, Karl Thompson 43. Winton Dalley (Huruni District Mayor), Kelvin Coe (Selwyn District Mayor) 44. David Ayers (Waimakariri District Mayor), Kiel Wakeham, Marilgn Ayers 45. Michael & Mary Gousmett, Roger Sheehan 46. Marjorie & Peter Bowyer 47. Joanne Roskilley, Raylene Palmer, Di Fowler, Jenny Shaw 48. Lisa Hunn, Maxine Lawes
Annah Stretton hosted a cocktail party for Denyse Saunders’ launch of the Propellor Property Canterbury Fashion Collections Week. 49. Karen Scott (Kick Start), Cilla Hegarty (Woo Hoo) 50. Helen & Chris Lee 51. Sue Wyhte (The Breeze), Grant Magrath 52. Nikki Connors (Propellor Properties), Maddie Beulink, Robert & Ruth
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The Radio Network held a get together with clients and staff to launch their new brand, at their HQ in Christchurch. 53. Lee Elgan, Jane Hastings, Dean Buchanan, Greg Cassidy 54. Tina Divers (Senic Hotel Group), Jen Fromen 55. Natashia Mazlan (Immediate), Tim Dyer, Michelle Blakely (Immediate) 56. Rachel Wilson, Jonathan Olding (NZME), Andrew Werrett (Electrix)
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The Christchurch Women’s Lifestyle Expo at the Horncastle Arena was a two day event for women of all ages, which saw a large crowd turn out to view more than 240 companies featuring everything from jewellery and beauty to business products and information, crafts, fitness, food and wine. 60. Assi & Rosa Verkasalo (Nordic Chill) 61. Erin Ebborn, Esther Jones (Ebborn Law) 62. Ashleigh Fanselow, Tracy Quinn, Sarah Mouw 63. Will Martin, Sarah Chann, Gwen Grelet
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www.canterburytoday.co.nz November/December 2014 | 23
Cover Story | Cup and Show Week
Cup and Show Week By Laura Hall
The biggest week in Canterbury’s entertainment calendar is here once again; Cup and Show Week is in full swing. Farmers from across the region have herded up their finest stock and made the journey into the big smoke for the A&P Show, ladies and gents are donning their Sunday best for a flutter at the races, and the tills of retail and hospitality businesses across the city are ringing with the sound of extra revenue from the annual influx of visitors. The city is positively humming with a week full of events which draw a swathe of people locally and from out of town, and these people inject the local economy with cash. More than $14.5 million is expected to spent in the city as a direct result of Cup and Show Week. The hospitality sector, including catering, eateries and accommodation, plus the retail and tourism industries, will be on the receiving end of the expenditure. A welcome boost for the many new hotels, bars, restaurants and shops now open in the city, yet to build a regular customer base. It is not surprising millions of dollars will be spent in the city thanks to a large number of families and party goers out and about, enjoying all the week has to offer. An estimated 55,000 people are expected to attend the races throughout the week. But the biggest event during Cup and Show Week is undoubtedly the Canterbury A&P Show, with an estimated 120,000 expected to attend the three day agricultural show. More than 35 percent of the overall visitor numbers for the week are from out of town. Christchurch City Council events development manager, Richard Attwood says the event
continues to grow in popularity every year, with a record total turnout across the festival last year. The growth can be attributed to the show positioning itself as a national event, as opposed to just a Christchurch event. “This year’s event is on track to top last year’s turnout numbers, which is great news for the city,” Richard says. “Cup and Show Week promises to deliver all the racing, fashion, entertainment and family fun that makes New Zealand Cup and Show Week the country’s biggest and most vibrant spring festival. “This is a wonderful time for Cantabrians and out of town visitors to celebrate how creative and exciting Christchurch has become. We have a full week of events guaranteed to get everyone out and about,” he says.
New in show
This year promises to be the biggest Cup and Show Week to date with two new events packing even more excitement into show week. The debuting events are the Professional Bull Riders New Zealand Cup and the New Zealand Hat and Hair Art Awards. The Professional Bull Riders Cup on November 13 at the A&P Show will feature 22 elite bull riders from around the world battling it out in a man-versus beast sport like no other. Also new to the Cup and Show Week calendar is the New Zealand Hat and Hair Art Awards on November 8. The event celebrates the creative genius of the country’s top hat and hair artists at a catwalk show where the fashion-forward
24 | November/December 2014 www.canterburytoday.co.nz
hairstyles and headwear will compete to win prizes and prestige.
Entertainment galore The Canterbury Agricultural and Pastoral show has been the country’s largest show of its kind for more than 150 years. The three day event showcases New Zealand’s best famers and their livestock as they compete for in excess of $100,000 of prize money. More than 3,000 animals and close to 1,000 competitors compete in 1,700 classes including sections for horse and pony, beef and dairy cattle, sheep, alpaca, llama, wool, goat, dog trials, poultry, shearing, wool handling, wood chopping and vintage machinery. Canterbury A&P association president, Richard Parkes says exhibitors travel from all around the country to attend the show. “We consistently attract some of the best equestrian and livestock entries that New Zealand has to offer; that equates to around 7,000 entries each year.”
The Canterbury A&P Show is the pinnacle of showing success and offers many benefits to exhibitors. “It’s not just the prize money that draws exhibitors from around the country. A win at the Canterbury A&P Show is a recognition of excellence which can result in financial success for breeders,” Richard says. But the show has so much more to offer than just farm animals. It is jam-packed full of entertainment to excite the whole family. Iconic Kiwi band Salmonella Dub is headlining the show, performing live on the Village Green across all three days. Plus there are a countless number of market stalls to visit, cooking demonstrations, food and wine tasting, carnival rides, helicopter joy rides, a family lawn with kid’s entertainment, wood chopping, a massive lolly scramble, a machinery parade and more. This truly is Christchurch’s week to party, so get out and about and join in on the celebrations at any one of the many events.
Cover Story | Cup and Show Week
Welcoming back a familiar friend You may have noticed the towering 30 metre high ballerina, the largest piece of street art in Christchurch, on the back wall of the Isaac Theatre Royal – a significant icon that has been saved in a city that's lost so much. The stunning ballerina is a nod to what’s to come for the people of Christchurch. The ‘Grand Old Lady’ of New Zealand theatre is reopening her doors on November 17 in what will be a beaming light in our city’s road to recovery. Earthquake strengthening work was undertaken in 1998/99 which no doubt saved this 106 year old heritage building from complete collapse in the 2010/11 earthquakes. The 106 year old structure has taken four years and $40 million – not to mention the removal of six layers of paint – to rebuild and restore, thanks to the support of many individuals and funding organisations. Its façade has been stripped back to reveal its true bones, with original red brickwork with white Oamaru stone columns and capitals, unseen in decades. Many other key heritage features have also been retained and restored, including the marble staircase between stalls and dress circle levels, as well as original leadlight windows and royal boxes. The top level of the theatre previously known as “the Gallery” has been renamed “The Grand Circle” with its own brand new foyer space and plush bar facilities. The theatre’s famous 1908 hand painted canvas ceiling dome has been painstakingly restored to its original glory and has been a key focal point of the restoration for many of the theatre’s supporters. One hundred years worth of dust and grime has been cleaned off the individual canvas panels
by Italian restorer Carolina Izzo and her team, revealing the true beauty of the painting. Chief executive Neil Cox says he is more than looking forward to once again welcoming the large scale theatrical productions the ITR has been famous for since it first opened in 1908. “The Isaac Theatre Royal is the preferred Christchurch venue for major local and touring productions, hosting musicals, ballet, plays, opera, film, concerts, comedy, recitals, community events, children’s theatre and even ice shows,” Neil says. “The theatre has staged the best in the world and the best of our own world class talent during its illustrious 106 year history.” He says the rebuild project will sees the theatre restored to her original Edwardian grandeur and will be celebrated once again as the South Island’s premier venue for the performing arts. “It has been a massive project of love and belief to get this beautiful old venue back on its feet again.” The Grade-A heritage listed Theatre Royal was the only surviving Edwardian style theatre in the country. The building was saved from demolition in the early 1980s, refurbished and upgraded to world class theatrical production standards in 2004 and was renamed Isaac Theatre Royal after Diana, Lady Isaac, after reopening in mid 2005. The 2014 Reopening Season at the Isaac Theatre Royal will include performances from the Royal New Zealand Ballet, the Christchurch Symphony Orchestra, Kostroma Russian Dance Company, Southern Ballet, a touring play and a concert from one of Britain’s iconic folk/rock bands of the 1970s will be announced soon, among various local community events. The Isaac Theatre Royal will be celebrated once again as the South Island’s premier venue for the performing arts.
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Architect’s design concept of Isaac Theatre Royal façade by Warren and Mahoney Architects
www.canterburytoday.co.nz November/December 2014 | 25
News | Interview
Wearing it well
By Laura Hall
Rob Fyfe has a renowned reputation as a world class CEO and is one of the best known names in New Zealand business; but he’s anything other than your stereotypical boss. He regularly wears jeans and a t-shirt to work, he hasn’t had an office in more than nine years and outright rejects workplace hierarchy systems. This defiance to conform to traditional norms that come with management roles goes some way towards making him the success he is today and perhaps it’s this quality all great leaders exhibit in one form or another. His rise to fame is a wellknown story. It began with him becoming Air New Zealand CEO in 2005 during a time when the company had been bailed out by the government; the planes were old, the employees had lost confidence in the brand and customer numbers were dwindling. It is this legendary turnaround he is renowned for; firstly with mass employee cuts and secondly by breathing new life and charisma into the company with his trademark spark. But since his departure from Air New Zealand in 2012 he has been largely off the radar; until now.
Back in the saddle
You could be forgiven for thinking Rob had gone into retirement; parked up on a tropical beach living off his $2.6 million Air New Zealand salary. But he says he was taking a much needed pit stop while carefully planning his next assault on the business world. After leaving the company job offers swiftly began to fly in. He had a number of large overseas airline companies, the majority from Australia and Asia, approaching him offering CEO and consulting roles. But he says that wasn’t surprising, casually shaking off the invitations many business people would strive their whole careers for. He explains it was a good chance to stop and think about what is really important to him. “I actually had no desire to work in another airline job. If I had a desire to keep working in that industry I would have stuck at Air New Zealand because I still really love that company.” His time out helped him realise the strong devotion he has to New Zealand and what that meant for his career moving forward. “The reason I was able to turn Air New Zealand around was because I’ve got this deep sense of empathy and connection with the New Zealand spirit. I realised if I was going to run an airline in Asia, it would be a real challenge because I wouldn’t be able to work intuitively, I wouldn’t be able to connect with the culture and I wouldn’t be able to communicate with the same sense of passion in a foreign language. “So I actually made a conscious decision to say my future is in New Zealand - that’s where I want to make a difference and that’s what I am passionate about.” 26 | November/December 2014 www.canterburytoday.co.nz
News | Interview He began looking for companies with their roots invested in New Zealand, citing two criteria the company needed to meet in order to be a viable prospect. Firstly, it had to have the potential to be a world class company working on a global scale, while still embracing the New Zealand culture. Secondly, he was looking for a company which had a strong stance on remaining New Zealand owned and operated, now and into the future. While there are a lot of up and coming New Zealand companies, he says many of their mindsets are ‘how do I grow this company and sell it to an offshore multinational’. “For me it’s not about making a buck; I didn’t want to build something to have it sold offshore. I want to create a company that is an enduring legacy for New Zealand – a company which represents the spirit, personality and character of New Zealanders.” After 18 months of scouring the country for a business that fitted his wish list, there was only one company that ticked all the boxes – Icebreaker.
Handing over the reins
The founder of the merino outdoor clothing company is Jeremy Moon; the company is his life project, establishing it in 1994 at just 25. He is not building it to sell and he sees himself as always being the majority shareholder are attributes that immediately flipped a switch for Rob. “I thought ‘wow that is exactly what I want’.” In the early days Jeremy was involved with all of the product design, but as the company grew his attention was being drawn away from design as the complexities of running a larger company became ever more demanding. He arrived at a point where he realised his strengths firmly lie in the creative department and the company needed a strong, business minded leader - someone who could take the company to the next phase of growth. It was perfect timing for Rob and in June 2014 he officially took up the reins as Icebreaker CEO, while Jeremy moved into the roles of creative director and chairman.
New horizons
With Rob now at the helm Icebreaker should be preparing to buckle up. Because if Rob’s track record is anything to go by the company’s in for a wild ride. “This is a whole new industry for me which is really exciting. I love to learn, I’m drawn to new challenges and getting out of my comfort zone to explore new places and things I haven’t done before and this role offers those opportunities.” In just over four months he has quickly got up to speed, travelling to Icebreaker stores in Germany, France, Switzerland, Czech Republic, Canada and America to meet customers and staff on the shop floor. And, in true Rob Fyfe fashion, he has made a lot of changes to the leadership team, disestablishing some jobs and appointing new roles. The retail market may be a new industry for Rob, but the principles of business management are universal, making him a formidable asset for Icebreaker. A five year plan for the company is already well in the making, the exact details of which are not yet ready to be divulged, but the gist of it aims to further propel Icebreaker onto the global stage. “In order to be successful in the competitive outdoor apparel industry we need to make the
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The thing that gives me the biggest buzz is when I bump into someone that simply tells me a great story about an experience they had with a product or service that my company is responsible for providing. I live for that. I feel like a kid in a candy store.
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Icebreaker name famous around the world; we will do that using the New Zealand brand. “New Zealand’s image is our greatest asset; the brand conjures up powerful visual imagery of picturesque landscapes and a trust worthy name worldwide.” Six years ago the company was selling $60 million worth of clothing a year with a majority of those sales in New Zealand and Australia. This year it will sell $200 million with 80 percent sold in the Northern Hemisphere. But despite growth in the international market, Rob says “outside of New Zealand we are still undiscovered… most people have never heard of us. “We’ve got a really big challenge to project our brand into the foreign markets and build brand awareness. It’s a tough challenge because we have very limited resources and we are competing against really big brands which dominate their home markets.” Not one to back down from a challenge, he is facing it head on. “We are opening our fifth store in Canada in December and we currently have eight stores in the USA, so by the end of the year we will have 13 stores in North America.” A gutsy investment considering most Americans have never heard of them.
Winning formula
So what makes him such an accomplished expert at business management? His past offers some clues. He studied engineering at the University of Canterbury graduating with honours. Engineering trained him to master problem solving using methods and systems to find a positive outcome. He worked as an engineer in the Royal New Zealand Air Force, before growing tired and moving to Postbank. He eventually became Postbank manager and from there moved through various general manager roles including the Bank of New Zealand, National Australia Bank group and Telecom. Despite Rob’s hugely successful career he confesses he never actually had a plan. “I took on new jobs because they looked really exciting and interesting and when I felt like I’d exhausted all of the growth opportunities, I’d move on.” It’s fair to say his success can’t be credited to his career planning, but it’s obvious from the way he speaks and interacts with his staff that his charming, charismatic personality is a major ingredient to his winning formula.
But people won’t be getting their hands on this winning recipe for success anytime soon because it hasn’t come from a text book. “People ask me my formulae for success and I often have to apologise, because I don’t have a complicated method - it’s just about caring.” The foundations for his business success are centred on strong mutual relationships with his employees and the ability to inspire staff to feel enthusiastic about their work. He says he rarely communicates through text because, truthfully, he is a very slow reader. He prefers a verbal hands-on leadership style which focusses on speaking face to face with all of his team mates. “If you put another CEO in my chair and they looked at all of the reports, they’d largely make the same decisions that I’d make. The thing that makes a company different and what success is ultimately founded on is my ability to inspire people to come to work, make a difference and be the best they can be.” How he inspires his employees involves some expected and some unexpected techniques. Rob is wellknown for getting out and about serving
customers and was often seen on aircrafts serving tea and coffee at Air New Zealand. “I’ve spent plenty of time out and about in stores and chatting to customers since joining Icebreaker. I can’t wait to get out and spend some time serving on the shop floor. I haven’t had my own office in the last nine years because I don’t like being closed off - it’s all about being accessible and having open and free communication. “I come to work at least three to fours days a week in jeans and a t-shirt; it’s not about being disrespectful towards suits, but being approachable to everyone. I don’t work on a pedestal, you have to work along side people, that’s the first step in gaining their support and sense of connection and purpose with the company. And lastly he says you can’t be afraid to have a personality. “You have to be real, not just a gimmick.” It is not a complicated method for success, but it works like a charm, which is why Rob is and will continue to be one of the best known names in the business.
www.canterburytoday.co.nz November/December 2014 | 27
News | Your People
Creating a culture you can count on By Davina Richards
As a leader in your company, when was the last time you asked an employee about company culture? If you can hear your answer echo into what seems like a bottomless void, then here, let me hand you a red flag... or two.
• It solidifies the company’s reputation as being a high performance business
Alarm bells should be ringing if you spend a moment eyeing the corporate landscape and see that workers are clearly unengaged, lack enthusiasm, aren’t talking to one another and general body language translates into “this job is soul destroying”.
Just to give you a glimpse into what employees say about the companies they work for, I’ve turned to American career website Glassdoor. com, which announced the winners of its Employees’ Choice Awards 2014.
If you don’t see this as a problem I don’t know what will. An employee who is unhappy and represents your company in a negative way is bad for business – it’s as simple as that! Here are some of the reasons why companies should maintain a healthy company culture: • To attracts high quality workers • To retain valuable employees • To engages staff • To employees remain loyal • To reduce staff turnover • To reduce HR costs • Positive energy in the workplace is contagious and feeds success
• Encourages staff to work efficiently and deliver a high standard of products and services, thus improving profits. Employees need stimulation, especially in those jobs which requires them to sit at a computer all day or tag cardboard boxes in the warehouse out the back. We’re humans. Not robots. Workers need to know they’re valued and are able to grow and excel professionally. Leaders can show this is possible by providing training, organising workshops and offering opportunities to advance.
Twitter is cemented in second place for the best place to work and LinkedIn came in at a cool number three. Some of the review highlights for Twitter include “Team meetings on the roof are the best”, “good work/life balance” and “real sense of care of employees, and a great development environment”. While LinkedIn beams with “open culture”, “happy employees who love what they do”, “fun culture that senior management works hard to maintain”, “exciting company that is growing fast offering employees endless opportunities to learn and grow”, and “personal growth emphasised as much as professional”. It might have all been said behind their company’s backs, but it’s feedback of the good kind and reinforces their company’s reputation. So what do your employees say about your business?
28 | November/December 2014 www.canterburytoday.co.nz
Well, your staff might be sitting in silence, but you don’t have to look too hard to spot the telltale signs of an unhappy company culture: • All work, no play. Believe it or not, most people actually want to work hard and succeed, but if you don’t allow them to interact and communicate every so often throughout the working day, don’t expect them to be on top form every minute • Belief system. If your employees have lost motivation, morale has diminished and all sense of pride has seemingly gone out the window, your business is potentially missing out on the creativity and great ideas thought up by staff members who simply haven’t been able to step up because they’re not getting what they need. Give them a reason to work hard for you • For or against? The thrill of competition is great when your staff are working together and focussed on battling an external entity; but when they decide to turn on each other, there’s not much point in sharing a company vision • Broken record. Issues arise all the time and most are resolved as quickly as possible to resume business. However, if the same problem keeps popping up, it’s clear no one cares enough to take action and it’s possible communication has broken down somewhere along the line too • Low grade performance. If you find that even some of your A-star workers are struggling to deliver magic results, ask yourself why. Rather than taking a wild guess at what your employees want, such as a tab at the bar for one night only (a temporary solution to a long term problem), probably one of the best ways to determine what steps need to be taken to
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An employee who is unhappy and represents your company in a negative way is bad for business – it’s as simple as that!
”
improve company culture is to listen to what your employees have to say.
This way you have a clear picture as to what your staff need, as well as acknowledging which areas could use a little more attention; from here you can organise the appropriate event to suit. If it isn’t possible to speak to every individual, consider sending out performance evaluations which will provide valuable feedback from team members. Re-evaluate every month or every three months to show you are putting priority on your staff and to see if the seeds you’ve sown have come to fruition. Saying nothing and doing nothing will not retain employees and you risk losing some of your best workers if nothing changes. Don’t let your staff think of work as just “a job”. Make their hearts sing and nourish their spirit by implementing a healthy work culture which preserves morale and boosts business productivity. The bottom line is that happy employees perform better. Fact!
News | Your People
Seven steps to success By Davina Richards
In a perfect world your business is composed of a dream team who can demonstrate executive leadership, solidify the corporate vision and impress with their drive to move the business forward… but it’s not a perfect world. Ever found yourself thinking “If only I had 20 of so and so”? Well, you could… but it depends on who you hire. You may have big job titles waiting for the ideal candidate to be honoured with, but hiring someone based solely on whether or not that person will fulfil the position isn’t necessarily going to unlock your company’s fullest potential. Of course, you certainly need to hire someone to fill the spot, but employing someone who meets both skill set requirements and wields key qualities is crucial to developing your business. There’s a whole mix of characters working at your company who no doubt have the ability to keep things running smoothly, but for many business owners and managers, there’s probably only a handful of people they can count on to make a real difference. The normal procedure during an interview is to look over the candidate’s CV and then observe their character. OK, so they can do the job on paper, formulate a good conversation, have a sense of humour and their overall character speaks volumes about whether they’re likely to get on with others or not. The thing is, there’s a good chance the people working for you already possess these qualities. Ask yourself, do you have a person (or even better, a team of people) in your business that is capable of getting the job done on time? Someone who can be left to distribute the workload and match the right people to the right tasks? Someone with a nose for good opportunities? Someone who yearns to learn as much as they can? Who is eager to climb the ladder and keen to train others? Essentially, instead of looking at what you do have, you need to look at what you don’t have. Here are some personality traits you should look out for to help your business be the best it can be.
Mr Teacher
We all started our careers at the bottom and worked our way up. Some of us may have done this through sheer motivation to thrive and others may have had help along the way. It’s useful (and saves money) to have a set of employees who can help others to upskill in the workplace. A good mentor loves to share their knowledge and nurture fresh employees. This person helps speed up the learning process, improve productivity and effectively increase contributions to your business.
Mr Facilitator
There are common objectives which need to be achieved when working in a business and
a facilitator is someone who inflicts a healthy dose of haste onto others to make sure everyone knuckles down and gets the job done. Unfortunately, not everyone likes this guy. But every team needs one.
Mr Knowledgeable
Knowledge comes with experience, but you can also find it in documents, customers, employee relationships and professional associations. Those who thrive on knowledge have the power to filter it through to the veins of work culture, either by day to day chats, or by using incentives and training. Sharing knowledge can improve the efficiency of workers, improve their skills and encourage thinking.
Mr Attention to detail
Attention to detail is the difference between a good business and a great business, which is why you need someone who works hard, who cares and is passionate about what they do.
“
Mr Morale booster Businesses stumble and hit the ground when they experience a bout of low sales, have concerns with suppliers or competitors, or have internal issues such as lack of employee engagement or personal loss.
There’s a whole mix of characters working at your company who no doubt There can be more questions than answers and morale can hit an all time low for everyone. have the ability to keep Difficulties arise at any given moment, so make things running smoothly, sure there are people on your team who can lead by example, carry out random acts of but for many business kindness, set goals and reward workers, and offer compliments to those who have gone owners and managers, above and beyond. there’s probably only a This person has presence and turns frowns upside down - even in the darkest of tunnels. handful of people they Mr Reality check can count on to make a Tim Alpe, founder of JUCY rentals, says he’s real difference.
”
not good at saying no to opportunities, but is thankful for his workforce “who have been able to ask tough questions – is this the right thing for the business and then having the balls to turn around and say no, don’t do it”.
This person provides exceptional service and is consistent. They make promises and over deliver, This person is thorough, careful, disciplined and as a result your business sustains a wave of and communicates well. They are capable of repeat and loyal customers. deploying tasks and know how to keep their team Having someone in the team who can on track. speak up and question an idea or corporate Mr Dependable direction bodes well for the future of a Having someone who is trustworthy makes them Honest, hard-working staff get the job done and successful business. done right, no questions asked. an essential asset to the team.
www.canterburytoday.co.nz November/December 2014 | 29
News | Tactics
Stress savers By Davina Richards
The New Zealand Transport Agency website states research has shown a person who stays awake for 24 hours will have a driving impairment equivalent to that of a person with a 0.05 percent blood alcohol concentration. According to Sleep Safety Educational Campaign, Akilla.co.nz driver fatigue kills more than drink. How would you like members of your staff to work in this condition? The contemporary work place has never been so demanding and when individuals begin to feel like they’re stuck in a pressure cooker, it’s only a matter of time before they boil over. Stress is damaging not only to employees’ health, but to the business. Feeling drained and exhausted is just the beginning of what could potentially turn into a hazardous workplace if it is sustained for a long period of time. Poor organisation, poor reduce stress in the workplace and increase management, unsatisfactory working conditions, performance of workers. bad communication, long working hours and lack Re-imagine the workplace of support from colleagues and supervisors are The traditional office environment can be a very all contributing factors to stress. dull place indeed and can stunt passion for many. Not to mention out of work related stress Make efforts to reignite and amplify enthusiasm including breakdown of a relationship, financial among employees by applying design thinking problems or bereavement. to the workplace. Modify and condition the environment to help foster talent development Lowie Fatigue Management managing director, and drive performance, and in turn, increase Rachel Lehen says fatigue is a common and business impact. unavoidable by-product of the 24/7 demands of most industry sectors. “Defined as a decreased capacity to perform mental or physical work, or the subjective state in which one can no longer perform a task, fatigue manifests in physiological performance decreases and cognitive impairment. Promoting a workplace environment in which fatigue-related risk is managed by all individuals is essential.
Promote health and fitness
We spend a large chunk of our time sitting in front of a computer, which means our overall wellness is reduced significantly. Introduce a workplace wellness programme to encourage activity and support healthy behaviour. This can be implemented by offering health education, fitness programmes, providing healthy food “Many ask us if there is a link between stress and options and holding meetings which are fatigue. There’s not really a simple answer to that health-focussed. because we all cope differently when faced with Select the right person to carry stressful situations or when operating on out the task limited sleep. Bring out the best of the people you have by “Clinically, the symptoms of both can look very delegating effectively. Think about what’s similar, i.e. mood swings, tiredness, irritability involved in the job, what outcome you’re looking and depression.” to achieve and who’s best matched to complete the job properly. This could be someone who has She adds that managing fatigue is a shared experience in the field or a newer member of staff responsibility between employees and who needs or wants to build their confidence employers. “Fatigue is an identifiable hazard and capabilities. that we know causes harm to individuals and potentially the community around them. There is a moral obligation and under our HSE legislation, a legal requirement to effectively manage fatiguerelated risk.” Stress and the rest of its baggage come with the territory, but let’s keep them at a minimum. Follow this guide for employers to help
Train people
Few companies do this; the ones that do retain employees who are an asset to the company. And it may sound obvious, but training staff provides them with the skills to improve work performance. When people hear about how your company offers training it effectively draws in
30 | November/December 2014 www.canterburytoday.co.nz
“
Creating awareness and providing education for all employees is the first step. In addition, consider the use of validated software to predict fatigue risk levels based on number of hours worked and the time of day when work is performed.
talented workers who see opportunity to grow professionally.
Define work tasks clearly
”
problem with a solution which best meets both parties’ needs.
Provide regular feedback
Sincerity and honesty plays a vital part when providing feedback and it can make a real difference. Be specific and acknowledge which areas they are excelling in and which ones could do with a bit of work. It doesn’t necessarily have to be criticism. Feedback encourages positive changes and recognition pushes employees to improve their performance further. An FRMS (Fatigue Risk Management System) is an integrated set of management practices, beliefs and procedures for monitoring and managing the risks posed to health and safety by fatigue. Creating awareness and providing education for all employees is the first step. In addition, consider the use of validated software to predict fatigue risk levels based on number of hours worked and the time of day when work is performed. Making people aware about how their 3out of work time activities can affect their fatigue levels while at work is also a very important factor in the management of fatigue.
Another obvious one, but it’s amazing how a lack of structure can create obstacles and potentially undo a lot of good work. Ensure you make it clear to the employee what steps need to be taken to complete the task. It’s all in the detail as What next? they say; well defined assignments make it easier If you would like to have a chat about how for staff to achieve their targets. an FRMS can help you to mitigate the risk Resolve interpersonal problems of fatigue in your business, speak to Rachel Lehen at Lowie Fatigue Management. From time to time you’ll find difficulties arise between groups of people. The most constructive approach is to take a step back from their Call 0800 627 763, email rlehen@lowie.co.nz emotions. Try to see the problem from the other person’s perspective and try to resolve the or visit www.lowiefatiguemanagement.co.nz
News | Lifestyles 1.
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Don’t be an amateur by using a backpack 20 years past its expiry date; broken zips, holes, and broken straps mean you’re not safe and neither are your belongings. Macpac has a range of high performance backpacks to keep your journey fail-proof. Its products are made from extremely durable and weather proof AzTec® fabric, so you can get on with your outdoor adventure no matter what Mother Nature throws at you. RRP: $579.95 Available from: www.macpac.co.nz
3. Go deep 3.
Callaway Big Bertha Alpha Bertha
One of golf’s most iconic names is back, and she’s returned sporting some serious attitude; Big Bertha. This is Callaway’s flagship driver, the Big Bertha Alpha. It’s got a 460cc head with Callaway’s Hyper Speed Face on a 45.5 inch shaft to deliver forgiveness and ball speed. But the best bit is her revolutionary Gravity Core system, allowing you to adjust the amount of ball spin. Add this to Bertha’s adjustable hosel, which affects launch angle, and you can dial her in to go deeper than ever before! RRP: $779.99 Available from: a golf store near you
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Seóra Lounger Classic
Looking for the ultimate lounger? You’ve found it! Made from birch marine plywood with a stainless steel frame, this award winning Seóra lounger trumpets conventional hammocks with superior materials, design and comfort. No tools are required to put it together and it can be quickly disassembled for easy storage. Enhance with accessories including a Seóra long cushion, Sunbrella pillow, or a Sunbrella side pocket to keep hold of your magazines, sunglasses and iPad. RRP: $4,200 Available from: www.seoradesign.com
www.canterburytoday.co.nz November/December 2014 | 31
Property & Construction | MO Brown Builders
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This new house at Preston Downs, West Melton, won a silver Master Builders’ award for MO Brown Builders
Delivering a total build service Ensuring every client is happy with every aspect of their new home is a winning formula for MO Brown Builders Limited. Its commitment to meeting customers’ requirements has seen the Christchurch company continue to grow, mainly through repeat business and referrals. MO Brown Builders has been building homes for Cantabrians since 1974 and is today owned by Mike and Lisa Brown. Mike is a third generation builder who began working with his father Owen 28 years ago, but has been running the family business on his own for the past 19 years.
While MO Brown Builders doesn’t employ any in-house designers, it does work closely with a number of architects and drafts people and
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MO Brown Builders undertakes a wide range of building projects, including architectural homes, first homes, multi units, alterations and extensions. “We do anything and everything,” Mike says. “Our quality and the style of homes we build have evolved over time.”
will refer clients to the right designer to see their dreams become a reality. Mike and Lisa work alongside the client and designer through the design stage, in order to ensure the best possible outcome. As company director, Mike is always available to talk to clients throughout the build process and appoints a dedicated foreman for each job. “The foreman is there to oversee the job and be onsite for the subcontractors and do all the inspections,” he says. “All our guys are conscientious and approachable and the clients get on really well with them. Another beautiful new home by MO Brown Builders in Northbrook Waters Having ownership of the job is the key to quality “The best result is having a happy client,” and things not getting missed.” Client testimonial Mike says. “Mike and his team did a great job on our Focus on customer complicated hill build. We were very happy satisfaction “Most of our work is for repeat customers or with the result and have paid him the highest MO Brown Builders prides itself on its postthrough referrals from previous customers. compliment we can - by engaging his services build service, working hard to ensure clients are That’s why a happy client is important; that’s again. This time to completely restore and completely satisfied with their end result. where our next job is coming from.”
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Property & Construction | MO Brown Builders
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The beautiful new White House Black café in Halswell, which was extensively renovated by MO Brown Builders
convert a once grand, but more recently neglected, 130 year old homestead into a vibrant cafe/bar.” - Chris Gear, White House Black, Halswell
Award winning homes
It’s getting increasingly harder to win a Registered Master Builders House of the Year award, although MO Brown Builders Limited has this year managed to win four. The Christchurch company took out one gold medal and three silvers in the 2014 awards for its four entries. Owner Mike Brown says it is a huge honour to win the awards, which are getting harder and harder to win. His business has previously won a number of House of the Year awards, including a national category award in 2010. This year’s gold medal was for a large home in the $450,000-$600,000 category for a repeat client.
“Winning means a lot to us and it’s good for our team as well.”
Busy year for MO Brown
MO Brown Builders has a number of projects on “The owners of the winning house are completely the go this year, including an architectural home thrilled with it,” Mike says. in Huntsbury Avenue which is an earthquake >
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Property & Construction | MO Brown Builders
rebuild, a small 135sqm rebuild in Burwood and a block of six over-60s units in Shirley. It is also starting a Bob Burnett-designed architectural home in Kennedy’s Bush, and has recently completed the stunning White House Black café in Halswell, which involved the extensive remodelling of a 130 year old homestead.
Focus on service MO Brown Builders employs a small team of builders and operates as a family business.
four years. We don’t have high staff turnover and it’s a long-standing team. We’re quite a tight-knit group and everyone gets on well.” Mike says the entire MO Brown Builders team is committed to doing their best for every client on the books.
Another beautiful new home by MO Brown Builders in Northbrook Waters
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This new house at Preston Downs, West Melton, won a silver Master Builders’ award for MO Brown Builders
needs and emphasis placed on our design philosophy. They built the home that we wanted. Mike’s team were friendly, hardworking and proud of their individual contribution to our overall project.” - Philip and Charlene Benson
“We offer a personalised service that addresses any one-off needs from the clients,” he says.
MO Brown Builders Limited 495 Lower Styx Road Spencerville Christchurch T (03) 329 2233 M 027 439 2527 E mobrownbuilders@xtra.co.nz www.mobrown.co.nz — Advertising Feature
“Sometimes they’ll change things and we’ll work with them. If they have a change or query we can usually work to their requirements.”
Owners Mike and Lisa Brown have 12 builders on the books, including six apprentices.
The company is also happy to work with any preferred supplier or subcontractor the client has in mind.
“It’s all about the team,” Mike says.
Client testimonial
“Our key guys have been with us for 10 years plus and our apprentices are ranging from one to
“Mike and Lisa built us a new home we simply adore. Special attention was paid to our family
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MO Brown Builders embarked on a project to transform this 130 year old homestead in Halswell into a modern café
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Property & Construction | TM Consultants
Energy efficiency from the ground up TM Consultants bridge the gap between developers and tenants by clever modelling and design that reduces construction costs and operating costs; a fact that was recognised at the recent EECA awards.
Businesses use 70 percent of New Zealand’s total energy. That’s worth about $8.3 billion every year according to the Energy Efficiency and Conservation Authority (EECA). Improving business energy use can not only increase productivity, competitiveness and brand reputation, but it can potentially save New Zealand businesses about $1.6 billion in energy costs. TM Consultants was established by three Christchurch engineers in 2009 and has now expanded to a team of 43. Making energy
The computerised simulation of a building, (energy-modelling) evaluates the building's orientation and the thermal envelope to determine the actual heating, ventilation, air conditioning and lighting systems required to serve the building.
Standard engineering firms look at a building’s footprint and determine they need oversized heat pumps. “In reality, you typically need significantly less than this,” explains TM Consultants director Mike Baker.
“We wanted to do something different than the standard ultra conservative engineering that the market was offering,” Mike says.
“By using the latest modelling software we can reduce the mechanical plant required, saving the developer thousands in the build process and often saving the tenant thousands in annual running costs.”
“Where others will give you one standard design, we put the time and resources into producing several design options, outlining how much each will cost to install and run (including EECA funding and payback comparisons), the pros and cons and any potential maintenance issues.
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Property & Construction | TM Consultants
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“These five points are integral for the client to make an informed decision with no surprises at the end of construction.” And the service isn’t just benefiting new commercial construction. For existing buildings TM Consultants can assess the systems in place and give options on energy savings, which might include installing new or alternative plant, changes to plant configurations, alterations to the way the building is managed, or reviewing and improving power and gas supplies, tariffs and setups. “We then design these systems for optimal layouts and efficient use of space,” Mike explains. TM Consultants, the only engineering firm in New Zealand using the same 3D design and modelling software the majority of architects are using, delivers a seamless handover from architect to engineer to contractor and therefore lower construction costs.
The TM Consultants team has been the structural, services and energy consultants for a wide range of award winning designs in competitions nationwide. TM Consultants cover a wide range of buildings including commercial, high rise, industrial, retail, education, apartment, health sector, hotels, motels, cool stores, residential houses and retirement villages, and rest homes, as well as unusual projects such as specialist and unusual structures such as adobe block and straw bale. Notable local projects where TM Consultants provided expert engineering include Rydges Latimer Hotel, Christchurch Art Gallery post-quake, Woolston Tannery, Metropolis Residences, Sentinel Apartments, Orana Park Gorilla Enclosure and Avonside Girls High School post-quake temporary rebuild, Antony Gough’s The Terraces, Sol Square, Hotel So, The Castle at Tai Tapu, Kaikoura District Council high performance building and many more. Members of the team were involved in the design of the Christchurch City Council six star Greenstar Civic Building, showing the engineering firm’s proficiency energy-wise, and prudency in striking the right balance in efficient systems versus capital outlay considerations for the client.
Company directors Tim Gwatkin, Mike Baker and Matt Blyth
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The locally owned and operated engineering consultancy continues to experience significant growth due to the high quality of documentation and level of service, and offers the complete range of structural, mechanical, hydraulic, civil, electrical, energy and fire engineering services, with leading edge skills in environmentally sustainable design.
breads.co.nz Ph. 03 381-1048 “Our focus has always been on offering a modern, practical approach to sustainable engineering design and sensible, technical solutions to challenging problems,” Mike says. “Minimising energy use begins at ground level with building orientation and carries through to the actual mechanical, electrical and hydraulic services used. “By utilising our technical expertise and wide ranging experience we are able to specialise in robust and effective engineering systems which improve our clients’ assets and make substantial savings for both our clients and their tenants.”
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www.panasonic.co.nz www.canterburytoday.co.nz November/December 2014 | 37
Property & Construction | Premier Constracting
New boys here for the long haul Skilled contracting businesses are in short supply in Christchurch as the commercial rebuild ramps up and the new city takes shape. Former Wellingtonian Darryn Henderson foresaw this inevitable shortage and acted on it early, bringing his skill set and experience down to Christchurch ready to service the needs of the city.
tradesmen with a range of different skills and built up Premier Contracting from there.”
North Island roots
The company has been doing EQR work since day one and it is still their predominant source of work. “The team has completed about 400 residential EQR repairs since we began,” he says.
Darryn expanded his business down to Christchurch about three and a half years ago. He was drawn down to the city by the extensive amount of rebuild work required and hasn’t left.
While EQR work has kept Premier Contracting incredibly busy, Darryn is aware that earthquake repair work won’t last forever, so he is beginning to expand out into private work.
Premier Contracting ChCh Limited may be a fresh The new kids on the block have quickly earned face to the Canterbury contracting industry, but a reputation for themselves as a company that as its managing director, Darryn says they are old constantly produces quality work exactly to brief. hands in the North Island market. But Darryn says it was initially hard breaking Darryn has two companies in Wellington under into the Canterbury market because “existing the Premier Roofing name and he has been in the businesses had strong alliances and didn’t freely industry for more than 25 years. His extensive welcome new comers”. experience means when it comes to roofing and But he says the attitude has now changed under contracting work, he is the man you can rely the pressure of the massive rebuild workload and on for trustworthy, knowledgeable advice and the need to take on more contractors to keep up a guarantee your job will be completed to the with demand. highest standard.
“We came down to have a look and see what we could do and I bumped into a friend of mine who was a Fletcher Earthquake Recovery (EQR) boss and he helped put us into contracting work. We began by employing a number of different
“Over the last 18 months we have put a bigger emphasis on commercial roofing jobs and the high end housing market, because that is where our future will be once the earthquake boom dies down.”
Expanding relationships
Since the early days of working solely for Fletcher’s, Premier Contracting has expanded its working relationships. “We are tendering a lot of work for the main building companies now and most of that work is commercial; we do a lot of work for Calder Stewart in particular.” These new working relationships have provided some large, exciting jobs for the company. “I was involved with Calder Stewart who built the Foodstuffs distribution centre in Hornby, the largest of its type in New Zealand. I was
helping one of the local roofing companies as a consultant on the job. I oversaw the work and made sure the job stayed on track. “We are about to start work on the Halswell Library and Community Centre roof, which is a fairly complicated, large job right in the public eye over Christmas time.” He also says they have done work on a lot of fiddly high end houses. This large array of work proves that Premier Contracting is an extremely versatile company which is prepared to take on any job, from high end homes to large commercial work, and everything in between. Darryn says Premier Contracting will continue doing what they are doing and aims to no longer be the new kid on the block, rather one of the mainstays in the Christchurch roofing and contracting industry.
Ed Matoe Electrical Proud to be associated with Premier Contracting Christchurch Ltd
Premier Contracting ChCh Limited 157Lichfield Street Christchurch Central T (03) 365 9507 M 021 545 538 E darryn@premierchch.co.nz — Advertising Feature
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Proudly Supporting Premier Contracting Christchurch
PAINTING & DECORATING LTD • COMMERCIAL • RESIDENTIAL • PAINTING • GIB STOPPING • SPRAY PAINTING • TILING M. 021 123 0101 E. ajpainting.decorating@hotmail.co.nz 38 | November/December 2014 www.canterburytoday.co.nz
Property & Construction | Stake Consulting
On the straight and level Precision engineering and specialist expertise is essential when it comes to quality concrete slab repairs. Stake Consulting Ltd is leading the charge in foundation repairs across the region, and as the only licensed applicators of Reid’s Terrier Thixotropic Grout, they know that this product returns integrity to a slab and is greater in strength than the original concrete. The process starts with Ground Penetration Radar (GPR), which provides clear information about the presence of sub surface voids, often at a fraction of the cost of traditional intrusive methods. General manager, Chris Mansbridge says of the homes it has used GPR on, around 96 percent of properties on the hills have voids under them and on the flat, the figure is approximately 80 percent. Identifying these spaces before work begins allows for precision grout filling - there is no guess work involved. Christchurch was one of the local bodies that allowed river “rounds” to be used as a base course below slabs. Add to this a large number of older homes with no reinforcing mesh within the slab, then factor in the extreme ground movement of the earthquakes, and it’s not surprising there is so much unseen and widespread damage. The lifting / slab jacking is a very precise procedure; with an engineer’s report in hand, the Stake Consulting team use multiple hydraulic jacks in various points around the foundation and across the slab, to mechanically raise it back to level. “If the engineer wants a specific point lifted 43mm, then that’s exactly the height we lift it.” That said, once lifted, more precise measurements and a full check of all doors and windows is undertaken to ensure the house is level and true. “We then fill the voids beneath the concrete slabs, whether we have created them by the lift or they were pre-existing. This is undertaken by injecting the grout in a systematic way into the void below the slab ensuring complete fill.”
Total fill is important when trying to reinstate the damp proof course using the waterproof properties of the product. The grout has been specially developed for this application and overcomes the problems commonly encountered with normal slab-jacking methods. The grout is of a consistency that it does not leach into the substrate and it reaches a compressive strength of 20MPa after two hours (rising to 35MPa); this is typically stronger than concrete. The grout is also non shrink which prevents slabs settling back from their desired level after jacking. "This product has an industry leading guarantee and we are exceptionally confident it does everything it was engineered to do. "Our last step is to epoxy fill the cracks in the slab and around the foundation using high pressure to inject super low viscosity epoxy resins to ensure complete penetration. "The epoxies we use are from Simpson Strong Tie, an American, industry leading company with over 50 years in the industry. They are a world wide company based out of California, so they certainly know about seismic activity," Chris adds. Homeowners skeptical about this repair method are encouraged to seek more information and Chris encourages them to talk to their builders about a consultation with Stake. "These products do not allow moisture to transfer from the ground to the slab, they provide strength you never had before and the integrity of the house is maintained."
Stake Consulting Ltd 366 Tuam Street Christchurch T (03) 3480 292 E info@stakeconsulting.co.nz www.stakeconsulting.co.nz — Advertising Feature
PREMIUM FASTENING PRODUCTS that ensure a successful result for almost any application For more than 50 years, Simpson Strong-Tie has focused on creating construction products that help people build safer and stronger homes and buildings. Considered a leader in structural systems research and testing, Simpson StrongTie® products are recognized for helping structures resist high winds, hurricanes and seismic forces. The company is one of the largest manufacturers of timber connectors, fasteners, fastening systems, anchors and lateral-force resisting systems in the world. Simpson Strong-Tie is known for its commitment to product development, engineering, testing and training as well as providing customers with quality products and exceptional service.
PROUD TO SUPPORT STAKE CONSULTING
28 Arrenway Drive Albany, Auckland Ph: 09 477 4440 www.strongtie.co.nz
Concrete Fastening Systems | Fasteners & Fastening Systems | Cold-formed Steel Connectors www.canterburytoday.co.nz November/December 2014 | 39
Property & Construction | Monk Architecture
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A high spec, efficiently laid out new home being designed for a Cashmere property.
Designs with tomorrow in mind Clever, versatile and adaptive design makes up a large part of what will set our ‘new look’ city apart in years to come. The ability for investors, companies and individuals to rebuild, whilst fraught with emotional turmoil, is an opportunity to build for the future. Bryce Monk of Monk Architecture is among the designers putting his mark on the landscape, working with both commercial and residential clients to bring to reality designs that completely meet the clients' brief and are bespoke to each site. “I provide a very personal service and get involved in every project, ensuring they get what they want.”
One area where Bryce has forged a niche is in assisting mum and dad investors in the rebuild of their properties. “There are people who purchased commercial property as a retirement nest egg, now they find themselves in a position where they have to rebuild. They are not developers and this is all new to them. I hold their hand and help them through the entire process.”
Adaptive design is another favourite of this designer. “I love re-use projects where you can take an old warehouse for example and turn it into something else.”
Monk Architecture Portfolio The following projects are some of the work Bryce has worked on in recent times.
Bryce talks passionately about his love of natural light, natural materials and a responsibility to the environment. “We’ve always endeavoured to encourage a more energy efficient means of building and where possible source and work with sustainable materials.”
Duns Accountants When Duns moved back to the city, they wanted a modern, highly functional space that took them out of the traditional accountancy mould. Bryce was called in at the very early stages and helped with feasibility studies of several spaces.
Like many creative people, there is nothing like a challenge to get Bryce excited. “I get really passionate about tricky projects, be it because of planning, the size or placement of the site. I love the extra innovativeness that you have to apply to make the project viable.”
PATERSONPITTSGROUP Working together with Monk re Architectu
one of New Zealand’s most capable
Survey, Planning & Engineering companies
SURVEYING LAND PLANNING LAND DEVELOPMENT RESOURCE MANAGEMENT Natural materials and plenty of natural light were key features in this recently completed home in Papanui
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Cory Crawford - Survey Manager 03 928 1533 christchurch@ppgroup.co.nz
From residential to commercial, kitchens and bathrooms to staircases and more, we’ve got you covered.
WE’RE PASSIONATE ABOUT YOUR PROJECT • NEW HOMES • ARCHITECTURAL BUILDS • RENOVATIONS • ADDITIONS P. 027 569 6672 E. info@keystoneconstructionnz.com www.keystoneconstructionnz.com 40 | November/December 2014 www.canterburytoday.co.nz
With such a full range of joinery services available we are virtually a one-stop-shop whatever your needs. Our joinery services include: • Entry doors, exterior doors & windows • Interior doors • Stairs & hand rails • Wardrobes & shelving • Bathroom vanities • Kitchens & laundries • Lounge entertainment units • Commercial & shopfitting • Solid timber joinery. t. (03) 343 0360 m. 027 239 5934 www.mhj.co.nz
Property & Construction | Monk Architecture The team settled on a first floor space of 580 square metres in Moorhouse Avenue. From here, Bryce completed all interior architecture and, working with an interior designer, delivered a modern, functional and vibrant space. Quality throughout is the hallmark of every aspect of the design - quality timbers, materials and furnishings. The project included the integration of high tech communication equipment and the mandate for a design that enables the office to operate in an almost paper-free environment. “With thorough space planning and use of high quality material, this new space functions very well and the design will grow with the firm.”
Minimalist hotel, maximum design elements Pre-quake, Monk Architecture was working on the complete design for a modern, minimalist hotel on Gloucester Street.
This project is again back on his drawing board and being reduced from the original 11 storeys to nine. Other changes, as dictated by new city planning regulations, are near completion. The hotel will feature 80 efficiently designed, short stay studio rooms. The restricted and small site has required the clever use of both space and materials - every centimetre of the hotel is functional and construction is due to start in 2015. Bryce has been leading this project, including the interior design and fit-out with his Christchurch client. The hotel is on a small space and every area of the design is put to good use. There is a high degree of technology throughout and the design incorporates a ground floor restaurant.
design, attention to detail and creative input is applied. His residential work is leaving a legacy of homes across the South Island. Bryce says his practice is developing a number of in-house design and documentation systems to ensure projects are delivered complete, compliant and expediently, whilst still maintaining good client/designer communication. “Due to these systems, we are able to manage a comfortable number of high quality commissions.”
“We pride ourselves on our flexibility throughout every design project; on our documentation and throughout the construction phases to investigate Strategic alliances with a number of external alternative options should new ideas, methods or consultants and draughting houses have been materials come to light.” created to enable multi-disciplined and larger projects to be completed with the same quality of High end fit outs service as smaller projects. Bryce works with Telco Asset Management on an ongoing basis, completing high end fit Monk Architecture Limited outs for a number of national businesses and Unit 1A, 27 Tyne St government departments. In both Christchurch Riccarton and Auckland, he has delivered highly functional Christchurch and aesthetically pleasing fit outs for this client. T (03) 348 7979 E Bryce@monkarchitecture.co.nz Be it retail, hospitality, industrial space or a residential home, the same level of bespoke www.monkarchitecture.co.nz
— Advertising Feature
It’s all about collaboration. We’re pleased to have been a small part of the success of Monk Architecture. To find out how we can make your business life better, give Warwick Watts a call.
Commercial and Industrial Construction
McEntyre Lund working with Monk Architecture on the Design & Build Industrial development of 117 The Runway Wigram 223 Barnes Rd Tai Tapu, Selwyn (03) 329 6542 justin@mcentyrelund.co.nz mcentyrelund.co.nz
Specialising in Renovations
New House Builds Renovations Earthquake Repairs Extensions Papanui, Christchurch 8053 Call Elton - Cell: 027 329 0704 | A/H: (03) 352 7466 | E: eltsbuild@gmail.com
Trade Qualified www.canterburytoday.co.nz November/December 2014 | 41
Business Development | Plating Solutions
The electroplating specialists Plating Solutions is a company on the move, expanding into brand new and larger premises located in Wigram, where the zinc plating line is already up and running. With three HSNO approved handlers on staff, Plating Solutions continues to lead the field in environmental and energy efficiency. This was recognised in 2012, when they were the first electroplating company in New Zealand to receive a regional council pollution protection award; this they achieved in the form of Environment Canterbury’s esteemed Karara Award. Furthermore, as a company they only source metals from conflict free sources, which makes Plating Solutions an ethical choice. General manager, Ross Argyle is understandably excited by the opportunities presented at the new factory and looks forward to opening the doors and extending a welcome to new customers. “These brand new facilities mean that we are able to offer our services to more customers, particularly those who require industrial components to be plated.” explains Ross.
The new factory at 9 Kotzikas Place, Wigram will offer the full range of finishing options such as chrome, nickel, gold, tin and even plating on aluminium. “Whilst we enjoy a wide variety of items to be plated, the vast majority of our work is component work for the electrical and
• Tax • Monthly reporting • Annual reporting
PROUD TO SUPPORT PLATING SOLUTIONS
• Business advice • Accounting systems & support Phone: 03 352 4312 Mobile: 021 677 670 Email: steven@sclarke.co.nz
42 | November/December 2014 www.canterburytoday.co.nz
engineering industry here in Canterbury,” comments Ross. ”We are fast and efficient and can turn small batch work around quickly and efficiently, as well as consignments of larger sized component products.”
Plating Solutions Limited 9 Kotzikas Place Wigram Christchurch T (03) 348 5440 M 027 289 2641 E accounts.platingsolutions@xtra.co.nz www.platingsolutions.co.nz — Advertising Feature
P P P.P.S.Industries Limited METAL FINISHING SPECIALISTS S
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Computers At A Glance | Computer Troubleshooters
At A Glance | Horton Signs
The right sign says it all
Complete computer care How often does your computer misbehave and you find yourself tugging at your hair trying to understand why it’s happening? Celebrating 11 years in business and offering a wide variety of services, Computer Troubleshooters are the experts to call. Located in Christchurch East, Computer Troubleshooters is composed of a professional and reliable team of seven employees to repair, replace, upgrade or service any PC or laptop. Whether its hardware, software, or physical problems, the team understands what you’re going through and thankfully, has the skill and knowledge to fix the problem so you don’t have to worry about it. Graham Love started his own business, Avonside Computing, and then bought into the franchise Computer Troubleshooters in 2003. What started as a one man band in the comfort of his own home quickly expanded, as he hired one employee and renovated the garage into an office in 2004. Finally, the business moved out of the home to its first office, but after relocating after the earthquakes, they are now situated at 681 Ferry
LAYBURN HODGINS BARRISTERS
&
SOLICITORS
Road, where it is well established in the Woolston Village. The company covers casual quick fixes and onsite work for common problems, as well as supply and setting up new equipment. One of the common computer repair jobs carried out are computer viruses. “We mostly see computers with many different security programs installed; they end up being busy fighting amongst themselves to actually protect the computer,” Sara Leadbeater, sales manager says. “The other side of this is that a security program is installed, but it is either expired or out of date, so it doesn’t have the means to be able to protect the computer.”
Directors: • Trevor Quirk • John Abbott • Duncan Macintyre • Susie Tait
Horton Signs are experienced signage experts and have the knowledge to undertake all forms of interior and exterior signage, including LED illuminated signage, high impact 3D signage, large free standing plinth signs, window manifestations and all types of vehicle signage. The business' main focus is working alongside architects, construction companies and building owners to help them achieve their signage requirements for interior and exterior projects. The company also has a long history of working with the heavy transport industry and managing fleet branding which they are extremely proud of.
Horton Signs not only works with large corporations but takes pride in working with family businesses like themselves. For example, Horton Signs worked recently on the signage for the refit of Country Kitchen Bakery in Redwood; a great example of its ability to start from scratch with logo design, then fabricate and install all of the signage components, which the client is extremely happy with. Country Kitchen Bakery was already a successful business however, has seen a 25 percent increase in business in the first week of reopening its new branding. General manager Blair Nicholson says the long term relationships they have developed with clients is what make the business a success. “We have built a valued reputation for meeting our customers' tight deadlines and working to imposed time-frames.” Horton Signs T 03 377 2000 (Christchurch) T (03) 313 5846 (Rangiora) www.hortonsigns.co.nz — Advertising Feature
“For a small monthly fee we can look after your computer, providing security, backup and maintenance. Remote support for maintenance issues is included and a discount on all other work needed is also given.”
“A lot of people do have a backup – but when was the last time it was updated? And if backing up to an external drive – what if this also fails? So we take the stress away and complete a backup of any agreed files or folders.” Computer Troubleshooters 681 Ferry Road. Christchurch T (03) 389 3887 www.cteast.co.nz
— Advertising Feature
Christchurch Central Police Station
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LAYBURN HODGINS ARE PROUD TO BE ASSOCIATED WITH COMPUTER TROUBLESHOOTERS
Established in 1985 by Gerald and Rosie Horton, Horton Signs is a family owned business based in Rangiora, but working throughout Christchurch and Canterbury. The business is very proud of the creativeness shown by its 14 employees, evident in the 45 national signage awards it has won in the past 10 years.
They’ve completed numerous projects including exciting new rebuild projects like the new Christchurch Central Police Station, Lincoln Library, Moore Stephens Markham’s, and Media Works. It is also locked in with upcoming projects including a large internal fit-out of IAG's two central offices and signage for the expansion in The Hub at Hornby Mall.
Other than the usual casual work of fixing broken computers, the company offers managed services to be able to help prevent, or at least control, what goes wrong with computers.
The whole point of using a mobile device like a laptop is being able to access your data when you need it. If something goes wrong and the device stops working, the data will also be lost.
Building strong relationships with our clients to deliver exceptional advice and service since 1933
Celebrating nearly 30 years in business, Horton Signs is helping to transform businesses affected directly by the earthquakes, or companies looking to promote their brand; whether that be working with corporate logos and brand guides or starting from scratch to achieve a totally new look.
With our full range of equipment, we offer you the service you want, when you want it.
P.O Box 171 • 279B Flaxton Road, Rangiora • www.transportrangiora.co.nz Ph: 03 313 6026 • Fax: 03 313 6024 • E: admin@transportrangiora.co.nz
03 366 2332 | layburn@layburn.co.nz www.layburn.co.nz
Level 1, 47 Montreal Street, Sydenham
QUALITY PANEL AND PAINT REPAIRS Proudly supporting Computer Troubleshooters from the start 15 Smarts Road Hornby Christchurch | Ph. (03) 349 9591 www.canterburytoday.co.nz November/December 2014 | 43
Focus | Dyno NZ
Your conveyor specialists Ivercargill based Dyno NZ celebrates its quarter century anniversary this year and the materials handling/conveyor specialists have a solid plan to keep rolling with the times. The Dyno team specialise in the design, manufacture and supply aspect of conveyors and conveyor components, ranging from small specialist bearings, to full turnkey systems tailored to suit a project. Sales manager Scott McLean says project work is an increasing focus for Dyno’s solution-based operation. “Quite often we have large scale requests from clients who need a complete turnkey project completed for a specific need or fit-out. “For example we have recently worked with a client, an Australian fruit packhouse, who required a full system of conveyors, crate stackers, crate tippers, weighing stations and even a crate washer. We tailored the systems to help the best practise of the business which saves sizeable amounts of time and man-hours.” During the past 25 years Dyno has kept New Zealand materials handling industry operating at optimum efficiency by being pragmatic problem solvers. “We have the knowledge and experience necessary to inform businesses which solutions would be most appropriate for them. We help businesses in productivity enhancing and labour saving by utilising the latest technology and extensive R&D.” While Dyno often focus on the improvement of the client’s efficiencies and productivity, they certainly never overlook their own. The Invercargill operation has a forward-focussed plan to ensure it can better serve the entirety of New Zealand with conveyor and handling products, while simultaneously offering a unique ‘free audit program’.
Dyno fast fact:
Dyno specialise in the following:
• Design and manufacture unique end caps and rollers and various components supplied worldwide
• Box, crate, bin and pallet moving • Food and beverage • Fruit and vegetables
• Dyno Chain and other products exclusive to Dyno NZ are exported
• Meat processing
• Covers the whole of New Zealand
• Dairy small industry
• Components and conveyors carried in numerous factory’s across Australia
• Processing • Packaging • Manufacturing
• Has completed jobs in the US.
• Warehousing.
PRECISION LASER CUTTING & SHEETMETAL FABRICATION FOR ALL INDUSTRIES Proud to be a supplier to Dyno Congratulations on their 25th Anniversary in Business
20 Logistics Drive, Russley Business Park Christchurch 8051
Specialists in:
LASER CUTTING • TURRET PUNCHING • RING ROLLING POWDERCOATING • SHEETMETAL FABRICATION
Ph: (03) 384 4524 | F: (03) 348 4285 E: sales@prometal.co.nz | www.prometal.co.nz
Dyno UltraSlip
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Super slippery plastic - keep your product moving smoothly. Dyno UltraSlip is an ideal solution for many applications in the package handling industry including chute linings, slider beds, slides, spirals and any areas where packages can get lodged or damaged. Dyno UltraSlip is silicone impregnated providing a very low friction surface which does not require lubricants to maintain excellent properties and is virtually maintenance free.
Manufacturers of Conveyor Systems and Components 44 | November/December 2014 www.canterburytoday.co.nz
Email: sales@dynonz.co.nz
!
Designers and manufacturers of quality conveyor systems and components. Contact us today To take advantage of our free audit service
Phone: +64 3 216 1440
www.dynonz.co.nz
Focus | Dyno NZ
AT A Glance | The MS & Parkinson’s Society
Support, understanding and research The Multiple Sclerosis and Parkinson’s Society of Canterbury Inc works tirelessly to provide much needed support, information and education for its members. The Society was established in 1962 and has been actively involved in the community during the last 50 years, assisting people to maximise their independence and quality of life. The Society has continued to provide regular services and introduce some new ones. Last year it launched the Minimise Fatigue, Maximise Life programme, which was specifically developed for and by people with Multiple Sclerosis and the society’s physiotherapists, and researched by the University of Otago.
“The audit is completely free and we use our knowledgeable staff to offer advice on how systems could improve and what that may do for the productivity of a business. It makes economic sense to ensure all systems are working in favour of your business, not slowing it down.” In order to give a fully comprehensive service to their clientele, Dyno recognise they must grow and become more specialised. With this in mind, the team are collaborating with automation companies to complement their existing range of mechanical components. “There are two distinct parts to conveyor systems; the mechanical, which we do incredibly
well, and automation, which we offer by joining forces with specialists.” One thing is certain, as the company heads into its second quarter century in business, the production line is certainly well-oiled at Dyno NZ and the future looks ‘productive’.
Dyno NZ Ltd 128 Otepuni Ave Invercargill T 0800 144 044 E sales@dynonz.co.nz www.dynonz.co.nz
Fatigue is one of the least understood symptoms of MS which affects up to 90 percent of people diagnosed. The programme aims to make fatigue more manageable, leaving people free to live their lives. Last year the Society also made more than 5,000 phone calls to members, their families and caregivers, held more than 550 exercise group classes, provided more than 3,000 home visits through the Home Visiting Programme, and arranged a number of social activities including MS Lunch, Men’s Happy Hour, Parkinson’s Spouses’ Group and School Holiday Programmes.
The Multiple Sclerosis & Parkinson’s Society of Canterbury Inc 314 Worcester St Linwood Christchurch T (03) 366 2857 E support@ms-pd.org.nz — Advertising Feature www.ms-pd.org.nz
The Society provides the following services to its members: — Advertising Feature
HAVE YOU LOOKED US UP ONLINE?
• Home visit to people who are newly diagnosed with MS or Parkinson’s and to existing members • Information about medication • Referrals to allied health professionals • Assessment by one of the society’s physiotherapists • Gym facility and group exercise programmes
Walking to raise awareness about ms
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The audit program, the brainchild of owner Trevor Cornes, is available for businesses to have an expert assess their conveyor set-ups to ensure they are operating effectively.
The plan is to offer this programme throughout New Zealand once the research is completed.
• Educational workshops • Immunotherapy education, training and support • Assessment for total mobility/taxi vouchers • Access to subsidised Podiatrist • And much more. As part of Parkinson’s Awareness Week, the Society held a Fun Walk at North Hagley Park on Sunday, November 2. The Society relies on support from the community to enable it to carry out its essential work. To learn or to make a donation please visit the website.
Simon Clay
Honorary Solicitor to the Multiple Sclerosis & Parkinson’s Society of Canterbury
Lane Neave is proud to support the Multiple Sclerosis & Parkinson’s Society of Canterbury
Ph: 03 379 3720 www.laneneave.co.nz Contact us on: (03) 961 5087
solutions
services
SUPPORTING BEST PRACTICE IN SCHOOL ADMINISTRATION
Rubber Developments Limited CUSTOM MOULDED AND EXTRUDED PRODUCTS
Solutions Services are proud to support The Multiple Sclerosis & Parkinson’s Society of Canterbury, and all the fantastic things they do in our local community. MUSAC Training and Support | Financial Services Data Entry Assistance | MUSAC Financial Helpdesk Novopay Training and Support
34 Klondyke Drive, Hornby, Christchurch | E: sales@rubberdevelopments.co.nz www.rubberdevelopments.co.nz | Ph: 03 349 9436 | Fax: 03 349 9041 | Mob: 027 437 5019
PO Box 33357, Christchurch 8244 | E: admin@solutionsandservices.co.nz Ph: 03 331 6210 | F: 03 331 6217 | www.solutionsandservices.co.nz www.canterburytoday.co.nz November/December 2014 | 45
Focus | Topflite
Seeds of success
When it comes to North Otago bird and small animal feed brand Topflite, the concept of sowing the seeds of success is an accurate description, both in a literal and a figurative capacity. The first seeds to this locally grown Kiwi success story of Topflite’s birdseed operation such an were sown in 1974 on a 400 hectare farm, endearing one. Rosedale, near Oamaru. But it’s the fact that this Oamaru operation But the true story is where it came from and now produces more than 2,000 tonnes of bird where it’s going because, let’s face it, there’s and small animal feeds which lends itself the only one thing we like better than a classic story legitimacy all good success stories need. of Kiwi ingenuity and that’s a classic story of The Mitchell and Webster families have farmed Kiwi ingenuity from humble beginnings. in North Otago for about 40 years, operating an Established as an additional revenue stream for intensive cropping operation. “My father Jock a drought ridden farm with a cement mixer to Webster went out farming with his brothers in law blend the sunflower seed mix, is what makes the Ross Mitchell and Bruce Mitchell,” Greg Webster
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“Are you looking at the road ahead?”...... We are! Quantum Advantage Ltd Chartered Accountants and Business Advisors 46 | November/December 2014 www.canterburytoday.co.nz
Quantum Advantage Ltd a proactive forward looking accountant & advisor to you & your farming business. P 03 687 1222 F 03 687 1223 E enquiry@qaltd.co.nz www.quantumadvantage.co.nz
Focus | Topflite
explains, having taken over the general manager role after returning from overseas early last year
“As we continue to grow, we will be looking at catering to more animals,” Greg says.
“Farming in the 70s and 80s was tough and they began looking into alternative crops to supplement revenue.”
“Cat and dog foods are a competitive market, but it’s an area we want to be in and it is part of our natural evolution – it makes sense for us.”
By 1975 they were supplying bird feed to local bird clubs and, when it became common knowledge that the medal winning birds were often fed on Topflite feed, the business, well, took off.
The general manager’s role is certainly a change for Greg, who is an accountant by trade, so his day to day work life is a little different these days, but it’s a fulfilling role being involved with the family business.
“Soon we were securing nationwide distribution through pet shops around the country,” Greg explains. “Animates has been stocking our product since they started with just one store in Christchurch and we’ve grown alongside them, as well our other several hundred retailers all over the country. “Today Animates stock our products in their 28 stores nationwide.” Jock remains a director of the business, still based in Oamaru with his son Nick and nephew Peter Mitchell as business partners. The original cement mixer, which was loaded by hand with sacks of seed, still remains on the premises and still gets used from time to time by some of the MW Group operation, now employing 14 staff year round with up to 40 employees during busy periods. Demand for birdseed is still climbing and in our urban spaces it’s not only for caged pets. Feed to attract wild birds and poultry products to cater for an increase in backyard poultry numbers are growing areas of the business, Greg says. “We have developed a number of products which align with the increasing popularity of feeding wild birds. The core of the business remains as aviary birds, but poultry and wild birds are rapidly growing markets for us. “More than 90 percent of medal winning birds at the 2014 National Show were fed on our products,” Greg explains. “The quality of our products is something we have refused to compromise on.”
The test of time
As last year’s Supreme Award winner of the Ballance Farm Environment Awards, the Mitchell Webster Group, which Topflite is a part of, was described by the judges as “an extraordinary and inspirational family business that has stood the test of time”.
“It’s great to be able to get out and meet with customers and people getting great results from
“We’ve always had a key focus on what the customer wants and keeping an eye on trends in the marketplace has been a key to our success to date,” Greg says. There are a number of plans in the works moving forward, with the company securing the rights to distribution through the Farmlands Co-operative a year ago, allowing for a strong sales increase and a greater presence for the brand in the North Island. There are also some opportunities to move into the Australian market on the horizon.
— Advertising Feature
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“To see where we are able to take this in the future will be even more fulfilling.”
Petroleum
Judges also commended them on the “long term sustainability focus through research and crop trials; wise rotations and agricultural use and comprehensive monitoring”. Along with the Topflite operation overseen by Greg, the 700 hectare farm, with an additional 674ha of leased land, also includes a 500 cow dairy operation and grows a substantial amount of arable crops and feed for the dairy support market.
using our home-grown products. To see the company go from selling the odd bag of seeds 40 years ago to securing nationwide distribution with more than 350 retail points throughout the country is an incredible transformation to be a part of.
www.tollnz.co.nz
F 03 3081266 www.midlands.co.nz
www.canterburytoday.co.nz November/December 2014 | 47
Focus | Accessman
The company giving Canterbury a lift Ross Pickersgill, director of Accessman, has been in the business for 20 years. The evolution of Accessman is a true success story of a Kiwi bloke giving it a go and making good on his word. It’s a story that has been relayed hundreds of times throughout the evolution of the South Island’s largest specialised access company, currently experiencing exponential growth. So how do they do it?
Exponential growth
The key to the business’ success, as described by Accessman Group general manager, Lena Harrington, is purely down to innovative thinking, a well maintained product and fantastic service. However, for this success to be achieved a collaborative team effort is required. Creating the right team has had its challenges, especially recruiting within the present Christchurch market. Having said that, Accessman has recognised the importance of investing in staff training, development and ensuring that incentive based programmes are in place to reward accordingly. In short, its team is its business..
“Our infrastructure is now well positioned for strategic growth throughout the group in the upcoming years,” Lena says.
Legislative changes
Legislative changes within the industry in recent months have had implications for both machine owners and operators, with a view to providing transparency and ultimately saving lives. “Additional documentation is never a welcome change for any business, but it’s imperative that these processes are followed by all those involved. We’re dealing with machinery that has the potential to harm if not maintained or operated correctly, so it’s a change that has to be adopted by all. “With safety being our number one priority, Accessman have for a number of years now, provided Silvercard training which ensures operators are competent. These courses are
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Focus | Accessman based out of our training facility in Wairakei Road and performed by a reputable qualified Gold Card trainer,” Lena says. For further information contact: training@accessman.co.nz
The only way is up
Where to from here? The only way is up, and with their motto of ‘above and beyond’ Accessman certainly is leading the field with the expected delivery of the first 20M Electric Scissorlifts in New Zealand due any day.
Ten reasons to hire from Accessman 1) Quality machines Accessman machines undergo regular maintenance and are serviced and checked thoroughly every sixmonths to obtain safety clearance certificates. Accessman machines are also checked before every hire by trained staff to ensure that they are in top condition for the customer. 2) Helping you work at height Accessman are specialists in access equipment; they understand the issues and challenges that you face and they know the best way to get the job done quickly. 3) Help when you need it Accessman understands that sometimes you need to work around the clock to get your job done; so it provides a 24/7 breakdown and call out service to keep you mobile. 4) Availability Accessman has one of the largest range of access equipment in New Zealand; so when you need a job done, they will have a machine for it.
5) Your safety is their first priority Accessman’s crew is passionate about ensuring you have the knowledge and resources to safely use their machines. Safety harnesses are provided free of charge.
6) Expert advice Accessman has been servicing the access hire industry for more than 15 years, so you know that you are dealing with an experienced company. 7) Free training with every hire To ensure you have the know-how to work safely and efficiently, Accessman provides a free operational and safety induction upon delivery. 8) Minimal downtime guaranteed The Accessman crew includes service technicians and truck drivers, so in the unlikely event of a breakdown they can quickly respond. Should the service technicians be unable to fix a breakdown onsite, they will immediately swap it for a functioning machine to ensure you have minimal downtime guaranteed. 9) Local knowledge All Accessman branches are run by local people from your area. They know the environments and conditions in which you need to work, so they can provide advice specific to your requirements.
10) There are no hidden charges An Accessman quote is exactly that; it is not an estimate – what it quotes, is what you pay! Accessman T 0800 2 GET HIGH (0800 243 844) E info@accessman.co.nz — Advertising Feature www.accessman.co.nz
CHERRY PICKERS SCISSORLIFTS KNUCKLEBOOMS SILVERCARD TRAINING
HIRE AND BE IN TO WIN!! 0800 TO GET HIGH www.canterburytoday.co.nz November/December 2014 | 49
Focus | Canterbury Rugby League
Delivering values both on and off the field Established in 1912, Canterbury Rugby League has been a beacon for participants and followers of the game alike. The organisation recognises rugby league’s impact within the New Zealand community and the ability to use the game as a vehicle to educate and improve the lives of those involved. With more than 22,000 registered rugby league players in New Zealand, the sport has flourished in the country since the early days of Henry Thacker in 1913 (after whom the prestigious Thacker Shield is named). Although it may not be the most popular code of rugby in New Zealand, there is significant interest and participation on all levels within the game. Rugby League at a national level is headed by the New Zealand Kiwis, finalists in last year’s Rugby League World Cup. On a local level, Canterbury Rugby League nurtures the South Island’s youth through to senior players, with a focus on developing the game and social skills that will benefit all involved in the code.
Canterbury Bulls
The Canterbury Bulls are the South Island representatives in the national competition played between the seven zones of the NZRL.
Passion Through our desires and beliefs we know our commitment will succeed and help drive the This season the Bulls emulated the 2009 team by passion we have for our game. winning the Pirtek National Premiership, defeating Wai-Coa Bay 40-8 in the final. CRL encourage youth participation and based on the values stated above; participants will For local League fans in Canterbury, don’t learn pivotal character and social traits as well as forget to check out the website www. improve their game skills. canterburyrugbyleague.co.nz, or the Facebook page for upcoming fixtures and latest information. CRL mission statement
CRL values
Leadership We take accountability for our actions and ensure our people are provided with direction and support through excellent communication. Courage As an organisation we are disciplined, we challenge ourselves and have the strength and willingness to think differently.
“To build on our rich history and create a bright future for our game, one that we can all be proud of.” CRL is looking to strategically improve all aspects of rugby league from participation and side-line behaviour, to game development and progression as a business, through step by step planning and auctioning to enhance the future success of the game in New Zealand.
Integrity We display transparency and honesty at all times. Canterbury Rugby League As an organisation we make decisions in the best Sockburn Recreational Centre interest of the game. Respect We have Mana and show pride. We respect others and play fair. In order to gain respect we must earn it first.
8 Takaro Avenue Christchurch T (03) 388 4531 www.canterburyrugbyleague.co.nz — Advertising Feature
The team at Marriotts are proud to be associated with Canterbury Rugby League
Craig Rhodes
Director
2nd Floor, 137 Victoria Street, PO Box 4160, Christchurch 8140 T. 0064 3 359 0829 F. 0064 3 366 7144
50 | November/December 2014 www.canterburytoday.co.nz
Focus | Total Packaging
The complete package
“
Good things come to those who wait - but the wait’s not long for Total Packaging customers!
We try to improve people’s businesses even to our own cost. We respect our customers and they respect us.
Total Packaging Limited was founded back in 1999 by owner Robert (Bob) Stewart. With more than 35 years of sales experience, Bob saw the opportunity for a small company to provide fast and quality packaging products, while keeping its friendly neighbourhood service at a reasonable price.
”
- OWNER, BOB STEWART
This has always been Total Packaging’s recipe for success. The company survived the Christchurch earthquakes, despite the loss of its building on Wickham Street in Bromley. It was forced to relocate and did so within just a few days to its permanent location on Klondyke Drive in Hornby. Total Packaging offers a wide range of products, from complete packaging solutions to hospitality and safety needs. This is because Total Packaging caters to diverse customers, from hospitality and food service to commercial and industrial businesses. Staff are highly trained and keep the tradition of great customer service, quality products and a fair price alive. Hard work and the team’s caring nature is what bring customers back time and time again, Bob says. For more than 17 years, Total Packaging has been true to its core business principles
and has enjoyed a steady growth in market share and more importantly - happy and satisfied customers.
more”. The company would like to thank its long list of loyal customers who have been “highly supportive” during the last 17 years.
Bob says they’re far from being a corporate company, adding that he prefers to have a more “friendly service” and that he knows all of his customers personally which ensures good customer relationships and stands the company in good steed.
With Total Packaging you don’t just get quality products at quality prices - you get a personal touch, a good sense of humour and a team who genuinely care about their customers. Not to mention fast delivery.
“We try to improve people’s businesses even to our own cost,” he says. “We respect our customers and they respect us.”
Total Packaging Limited 29 Klondyke Drive Hornby Christchurch T (03) 349 0128 E info@totalpackaging.co.nz www.totalpackaging.co.nz — Advertising Feature
Proud suppliers of Total Packaging since 2006
The company strives to deliver high quality products at a fair price and Bob believes they can beat anyone in the market. “We never miss an order if we can help it.” Looking forward, Total Packaging wants to be more competitive and “spread its wings a bit
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We offer a wide range of products; from complete packaging solutions to hospitality and safety needs. That is because Total Packaging Limited is catering to varied customers; from hospitality and food service to commercial and industrial businesses. 29 Klondyke Drive, Hornby, CHCH PO Box 5103, Papanui, CHCH Phone: 03 349 0128 | Fax: 03 349 0127 Email: info@totalpackaging.co.nz
www.totalpackaging.co.nz www.canterburytoday.co.nz November/December 2014 | 51
Focus | Endometriosis New Zealand
A health issue we can't ignore Period pain and related symptoms that affect your life, relationships, ability to function at school, work and home, and which cause distress, are not normal. Endometriosis New Zealand (ENZ) chief executive, Deborah Bush QSM says “sadly some still believe that this is just a woman’s lot”. Deborah co-founded Endometriosis New Deborah Bush QSM Zealand and continues to be a fervent campaigner for the cause. ENZ is a world leading organisation which raises awareness and provides unique services, resources and programmes. As a registered charity, it relies on grants and donations. ENZ represents the one in 10 New Zealand girls and women suffering from endometriosis, works with those who treat it and others to improve health outcomes for those with the condition. “A fervently held belief is that education is key to achieving this,” Deborah says. Deborah is based in Christchurch and her work takes her all around the world as a keynote speaker. She has made significant
contributions to medical literature through numerous published articles and books. She has also received many accolades and national and international awards. In the Woman of the Year Awards, 2012 she was described by the judges as “a pioneer, a visionary, a highly effective lay person in a specialised medical world bringing relief from disability and pain to thousands”. Using her experience as a teacher, she developed the world’s first Menstrual Health and Endometriosis adolescent education programme in secondary schools in 1997 called ‘me’.
The programme is a unique well-health model promoting awareness, early intervention and appropriate management. The ‘me’ programme has been running in Canterbury for 16 years (supported by the Canterbury Community Trust) and is influencing positive change and improved health outcomes for these young women. Deborah’s crusade continues, meeting recently with the Ministry of Health to raise the profile of endometriosis as a major public health issue we can no longer ignore. Solutions discussed included early intervention, public education and more
For a condition that affects at least 120,000 girls and women in New Zealand and about 176 million women worldwide, there is little public awareness about the crippling symptoms many live with. The stories can be heart breaking. Endometriosis occurs when tissue similar to the uterus lining (the endometrium) is found in places outside the uterus, mostly in the pelvis, where it shouldn’t be (e.g. on the bowel, ovaries and pelvic side walls). It can look red and
Endometriosis New Zealand represents the tens of thousands of girls and women in New Zealand with endometriosis and pelvic pain, and works with those who treat these conditions.
endometriosis new zealand TM
Programmes and Services Information and Resources Regional Support Networks Research and Publications
0800 733 227 nzendo.org.nz
at 52 | November/December 2014 www.canterburytoday.co.nz
effective treatment and therapies to mitigate the pain these girls and women endure. “We are proud of our achievements and successes but we’re far from finished,” Deborah says.
Focus | Endometriosis New Zealand
“
It’s not a new disease, with references suggesting similar symptoms were experienced by women in times BC. However, endometriosis and other conditions causing pelvic pain, sadly suffer from social stigma and remain one of the last taboos of modern medicine. - DEBORAH BUSH QSM
”
inflamed, sometimes forming nodules, cysts and adhesions and it can distort the anatomy. “It’s not a new disease, with references suggesting similar symptoms were experienced by women in times BC. However, endometriosis and other conditions causing pelvic pain, sadly suffer from social stigma and remain one of the last taboos of modern medicine.”
Many families continue to suffer in silence thinking symptoms are normal. It’s not uncommon for the symptoms of endometriosis to be experienced from one generation to the next, which contributes to the delay in diagnosis and other problems. “Blood tests and scans to investgate the cause of the symptoms often come back as normal and women may question whether ‘it’s all in their head’. This in itself can be distressing. “These tests are helpful, but they’re not diagnostic tools for endometriosis. A surgical procedure carried out by a gynaecologist, known as a laparoscopy, is the only definitive way to diagnose the condition,” Deborah says.
condition that affects tens of thousands Kiwi girls and women. “It’s unacceptable that there is still an eight year delay in diagnosis, that treatment can be difficult to access, that youngsters are not able to finish school or university, that careers or the ability to work is compromised, that relationships suffer and that the estimated burden of cost to the New Zealand economy exceeds a billion dollars per annum. “Endometriosis is a major public health issue we can no longer ignore.”
Contact ENZ about the Workplace Wellness Programme ‘me’ or to find out more.
Endometriosis New Zealand 73 Durham Street Sydenham Christchurch T (03) 379 7959 E deborah@nzendo.org.nz www.nzendo.org.nz — Advertising Feature
If you suffer from period pain that interferes with your quality of life, irritable bowel syndrome, pain with intercourse or have problems conceiving, see your doctor or gynaecologist. “Other less classic symptoms such as cyclic headaches, lower back pain, bladder related problems and tiredness can be experienced,” Deborah explains.
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She says some of the patients she sees say ‘it feels like everything hurts’ and they just feel miserable. When symptoms become persistent and are experienced on most days, it’s understandable why anxiety, stress and depression can result.
Adelphi Insurance Brokers Ltd is a nationwide Kiwi owned insurance brokerage with a wealth of experience in the NZ Insurance Industry.
It’s important to know that endometriosis can be well treated and managed, though as yet there is no cure.
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www.canterburytoday.co.nz November/December 2014 | 53
Focus | Spray Marks Group
Making their mark Celebrating 25 years, the Spray Marks Group (SMG) is one of the South Island’s leading road marking, signs and graphics, engineering, maintenance and traffic management services supplier. The business is responsible for thousands of miles of public roadways and making them safe for a New Zealand public increasingly on the move. Along its journey the company has acquired smaller road marking firms and complementary companies, including an engineering firm specialising in industrial maintenance and plant installation. Further expansion has extended to cover the North Island with the establishment of a sister road marking company in Tauranga. “We work in dangerous environments therefore health and safety is paramount, as is a rigorous quality assurance system (ISO 9001: 2008),” explains director Rebecca Lambert-Lane. “This ensures that our team of 55 skilled professionals is passionate about achieving work excellence, no matter what they’re doing.” The company comprises four separate divisions, each of which closely adheres to the four core operating values of: solutions, innovation, delivery and respect - at all times in satisfying customer requirements.
Advanced Maintenance Ltd This division is known for its innovative engineering work for the manufacturing sector, particularly plant relocations, where highly
skilled engineers are able to modify existing plant or design and install new plant for greater efficiency. Structural steel fabrication forms a large part of the firm’s future order book, as well as the plant maintenance, installation of farm automation systems, specialist vehicle modifications and industrial extraction solutions.
Signs and graphics Spray Marks Signs and Graphics designs, manufactures and installs all types of commercial signage, including vehicle graphics, building signage and directional signs, as well as standard road signs. Experienced graphic designers ensure all communication is clear and creative. A full turnkey package of design, manufacture and installation has earned the team a fantastic reputation for excellent customer service and resulted in hundreds of satisfied repeat customers.
Traffic Management Services This division specialises in providing a full range of onsite traffic services for all types of road work projects and special events. It also hires out all types of temporary signage and electronic
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variable message boards. It also prepares traffic control to ISO 9001 standards is met, if not management plans for submission and approval exceeded, by all work crews. A modern fleet of by local councils. the latest road marking vehicles and equipment is fully maintained and regularly updated.
Spray Marks Roadmarking Based in Ashburton and Christchurch, this division has a core business of marking roads, but provide other complementary services, such as specialist coloured surfacing, tactile finishes, custom car park marking, road marking removal, road signs installations and guardrails. The group follows New Zealand Transport Authority guidelines and ensures strict quality
Spray Marks Group 723 Halswell Junction Road Christchurch 22 Dobson Street Ashburton T (03) 308 0408 E rebeccaL@spraymarks.co.nz www.spraymarks.co.nz — Advertising Feature
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Focus | Automation Assist
Automation Assist Ltd recognised for top service Exceeding clients’ expectations is what the team at Automation Assist aims for every time they start a job – and this consistent commitment to excellent customer service hasn’t gone unnoticed. The region’s most prestigious business awards, the Champion Canterbury Business Awards 2014, named Automation Assist the winner of the professional service award for small enterprises. General manager Josiah Murray says the award means a lot to the small but growing Christchurch-based company. “It’s important to be recognised as a top player in our game. We maintain a high level of professional service all the way through each job – from designing and quoting a new project through to building a system that fits the client’s budget and that they are comfortable with and understand. The whole team takes real pride in the service we provide.” Automation Assist designs and supplies integrated automation systems for both commercial and residential properties.
comfortable with the technology they are using in their homes.
With more than 15 years of combined experience in designing, developing and installing automation systems, the team specialises in developing systems with graphical user interfaces customised to each individual building. These systems are robust, intuitive and user-friendly.
“We specialise in developing customised interfaces for the touch screens and remote control devices used to view and control the automation system. “We can provide virtual 3D representations of the building, which enable customers to see and manage their automation systems through a birds-eye perspective of the building.”
For commercial clients it’s all about energy efficient lighting control systems. “Whether it’s a hotel, restaurant, supermarket, warehouse or sports stadium, building management and the costs associated with electricity usage need to be carefully considered,” Murray explains. “Our automation systems provide a more intelligent management method. We can make sure that the right light goes on in the right place at the right time. Obviously, this is more energy efficient, but it also helps to improve operating efficiency and reduce maintenance costs. We have seen a carefully considered automation system pay for itself in as little as 12 months.”
Automation Assist works South Island-wide to provide building automation systems for both new-build and renovation projects in the commercial and residential sectors. In residential buildings, the team at Automation Assist focuses on making the home user friendly, efficient and simple. “We can offer anything from a simple lighting control solution to a fully integrated system that enables you to operate your whole home from your iPad, iPhone or other device.
“With one device you can control your Sky TV, switch between media sources, control your lighting, set scenes, control your gas fire or heat pump, see who is at the door and operate your security system. “But most importantly, our systems are easy to use. It’s important to us that our clients feel
Automation Assist Ltd Unit 4, 45 Acheron Dr Riccarton Christchurch T 0800 21 6666 www.automationassist.co.nz. — Advertising Feature
The global specialist in energy management
Schneider Electric is proud to be associated with Automation Assist Schneider Electric (NZ) Ltd 11 Moncur Place, Middleton, Christchurch Customer Care: 0800 652 999 | Phone: (03) 339 1874 Email: sales@nz.schneider-electric.com | www.schneider-electric.com
™
www.canterburytoday.co.nz November/December 2014 | 55
Focus | MF Turnbull
Colouring your world Man needs colour to live; it’s just as necessary an element as fire and water. So said Fernand Leger and it’s an ethos supported by Murray Turnbull and his team at MF Turnbull Ltd. As a finishing specialist, this team is colouring the lives of many - be it in the restoration of furniture, resurfacing kitchen or bathroom joinery, or producing top end, high gloss, colour saturated pieces for bars, restaurants and businesses around the city.
texture coats and high-gloss urethanes, both usual and unusual finishes can be achieved. Re-spraying kitchen joinery is keeping the team busy as people with newly painted home interiors are choosing to retain their kitchens, but resurface the joinery - creating an entirely new look at a fraction of the cost. “Kitchens from 15 to 20 years ago tend to be well designed and still function well, can be repainted a modern colour. The addition of new appliances and small alterations by joiners can be done at the same time,” Murray comments “What many people don’t realise is that melamine doors can be sprayed over with incredible results.”
All work is done in one of the two facilities the company has in Christchurch - this means every “If you can dream it, we can do it,” Murray says. step of the process is done in a very controlled environment for optimum results. From “funking up your furniture” to technical spraying of joinery for architects, every job gets Murray and his team can come to you to the expertise of 26 years in the industry. discuss your options and help you make The 21 strong team of craftsmen take oldfashioned skills, mix them with top technology and a whole heap of passion to take the old and make it look new… or the new and make it look old. “We can refinish the front door, the back door and everything in between.” Finally, after a long journey post-quake, MF Turnbull has replaced its second workshop, which was damaged. And its significantly increased capacity is in full use. With the rebuild, both commercial and residential, swinging into top gear, the demand for custom colour finishes is high. “We are working with a lot of designers, architects, joiners and many homeowners, helping them find unique and appropriate solutions to finishing a whole raft of things.” Creativity is its forte and almost any finish can be achieved. From stains, lacquers, paints,
decisions about finishing… well, anything.
“
We are working with a lot of designers, architects, joiners and many homeowners, helping them find unique and appropriate solutions to finishing a whole raft of things.
”
“Our commitment is to help you get the best finishing solutions for the job. We will recommend solutions for your individual situation and can provide samples for confirmed jobs.” MF Turnbull works in consultation with other tradespeople or your tradespeople to provide everything the job needs. When it comes to furniture, the latest trend in up-cycling retro and antique pieces to use in modern settings is keeping the team busy. “We hand sand every piece of furniture. It’s always an adventure as you can never be sure what the decades of paint or stain are hiding." Be it a business fit out, a café build or a home project - put some colour in your world. MF Turnbull Ltd 46Mowbray Street Christchurch T: (03) 365 2519 www.mfturnbull.co.nz — Advertising Feature
Proud suppliers of MIROTEC Waterbased coatings and MIROTHANE Polyurethane coatings to MF Turnbull Ltd. We congratulate MF Turnbull Ltd on the opening of their new premises. Ph 0800 34 64 74 | email: information@mirotone.co.nz | www.mirotone.com 56 | November/December 2014 www.canterburytoday.co.nz
Focus |Youthtown
The Youthtown way Youthtown is a national charitable organisation providing a safe environment to engage and develop the youth of New Zealand. It designs and delivers initiatives and activities for youth aged 5-18 years in five national regions.
The Youthtown squad walking to Living Springs campground last year
Since it first opened its doors as Boystown in 1932, it has evolved into one of New Zealand’s leading youth organisations, with 100 employees dedicated to designing and delivering initiatives. Its success is not only achieved through its values, which are integrated in all it does, but also through the dedicated staff who love working with and supporting youth across the country. With a vision to empower young people to be the best they can be, Youthtown is highly regarded for the developmental programmes it offers young people. Youthtown Christchurch is the newest Youthtown branch in New Zealand having opened its doors in 2011. It is based on the Eastside of Christchurch and caters to youth Christchurch-wide. It offers programmes under five different pillars: sport, outdoor education (including EOTC), after school and holiday programmes, leadership and community initiatives (including events). A youth squad which consists of 14 teenagers across seven different Christchurch schools meets up once a week to plan fun events for the community, gain life skills and leadership experience. “This year we have helped put more than 100 youth through their learners drivers licence. We offer a twice weekly fun group study session where we teach using a variety of different learning styles, hence why we have had a 100 percent pass rate this year,” manager Amada Murray says. “We transport the youth from school, feed them and then teach them the theory in many fun and imaginative ways.
Student Telesia Ioane passes her learners drivers licence with ease
“A challenge we have faced is to meet the community’s need for accessible youth developmental programmes and this is why one of our key strategic goals is to see growth in key communities across New Zealand. We want to ensure that as many young people as possible have access to our programmes.”
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Youthtown Christchurch PO BOX 24348 Eastgate Christchurch T (03) 381 3245 www.youthtown.org.nz — Advertising Feature
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www.canterburytoday.co.nz November/December 2014 | 57
Focus | Conveyor Technology
The conveyor experts Conveyor Technology Limited can design, build and install the perfect conveyor system for your business, with director John Dowers taking charge of every project from concept to commissioning.
Its products are reliable, efficient, clean, quiet and robust and are widely used in a range of industries, including dairy, meat processing, coal handling and wood processing.
John has been operating the Christchurch company since its formation in 1991 and prides himself on his hands-on approach. He answers the phones and deals with initial inquiries, does all the design and price work and is onsite during installation.
Conveyor Technology has designed and built belt conveyors from as small as 200x600mm through to a large conveyor for a West Coast coal mine that was capable of handling 2000 tonnes of coal per hour.
This close liaison with customers means clients are only dealing with one person who has the knowledge and expertise to problem solve at every level of the process. The business specialises in the design, manufacture, supply, installation and commissioning of conveying equipment, storage hoppers and associated equipment.
“We design, build and install all types of conveyor equipment and systems,” John says. “We have the design capability and we specialise in one-off jobs that can be quite difficult; we don’t mass produce.” Belt conveyors are one of the company’s main product lines, with an unlimited range of designs available.
An in-feed hopper and coal-transfer conveyor operating at a South Island coal mine, from Conveyor Technology
“We have designed, built and installed numerous belt conveyors in critical hygiene areas for freezing works, dairy factories and ice cream plants, and have developed an extremely efficient and compact quick-release mechanism to aid in cleaning under the belts,” John says. “With these installations, the conveyor structure is fabricated from either T304 or T316 stainless steel.”
Our modern workshop is equipped with some of the latest CNC machinery.
27-31 Lane Street, Woolston, Chch P (03) 982 1022 E sales@albertjagger.co.nz www.albertjagger.co.nz
TURRET PUNCHING CNC FOLDING ROBOTIC MIG WELDING TIG & MIG WELDING GUILLOTINING LASER CUTTING FABRICATION
Conveyor Technology can supply slatband conveyors
<
We work with a wide range of materials including stainless steel, mild steel, aluminium, and occasionally, copper and brass. Our capabilities allow us to process commissions from prototypes to production runs.
Con Prou vey d to or Tec suppo hno rt log y L td
WOOLSTON ENGINEERING LTD Precision machining, welding and fabrication ...in your timeframe Proudly supplying Conveyor Technology with quality engineering services Contact Allan Townsend to discuss your requirements 03 384 3960 or 027 226 9489 Email: allan@woolstonengineering.com
• Bearings • Seals • Chain & Sprockets • Pulleys & Bushes • Vee Belts
• Gearboxes • Power/Air Tools • Hand Tools • Welding Supplies • Abrasives
enquiry@saecowilson.co.nz Christchurch Branches 39B Gasson Street, Sydenham P 03 379 3732 227 Annex Road, Middleton P 03 338 8533 172 Waterloo Road, Hornby P 03 348 7171
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The conveyor systems specialists Conveyor Technology’s range of specialist conveyor equipment and associated technology includes: • Belt conveyors • Bucket elevators • Coal-handling equipment • Chain conveyors • Screw conveyors • Slatband conveyors • Tipping hoppers. Conveyor Technology has also designed many coal-handling installations, ranging from small in-ground bunkers with a single auger discharge, through to 40 tonne in-ground reception hoppers, and 50 tonne above-ground day hoppers. Conveyor Technology Limited PO Box 11265 Christchurch T (03) 343 6351 E conveyortech@clear.net.nz www.conveyor.co.nz — Advertising Feature
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Print | The Caxton Press
Full steam ahead at Caxton's new home By Peter Loakman
The saying goes “Out of adversity, comes triumph and strength” and certainly Bruce Bascand, the managing director of The Caxton Press and his talented team of professionals have overcome reams of challenges since the Christchurch Earthquakes of 2010 and 2011. Their battered Victoria Street site was red zoned and no access granted for 10 weeks. Bruce and Jane Bascand, co-directors Peter Watson, Bridget Batchelor and Dave Bascand, had tough calls to make, and valiantly, everyone held the business together and somehow kept it running through this deeply traumatic period.
“Strangely, it gave us time and opportunity to reflect on our business and where we, as Caxton, were heading,” reflects Bruce on the enforced hiatus. “We set in motion a five year strategic plan which has culminated in us moving into this fantastic, multi-million dollar, state of the art print hub in Wigram today.”
It has proven to be a massively bold step for Bruce and his fellow directors.
From left: managing director Bruce Bascand, directors Bridget Batchelor, Dave Bascand, Peter Watson
“These are exceptionally exciting times for everyone associated with Caxton and for all our customers too,” Peter Watson says. Thus under one roof will be Caxton Educational Ltd and The Production House. The Caxton Group also owns microfilm Digital Print Ltd, who will remain trading from its CBD base at 336 Durham Street. With this, the Caxton Group’s unique position is revealed; being able to vertically manage the entire creative and production process for the print industry. From concept to design and layout, CTP digital plate making, proofing and offset and digital printing, binding, publishing and distribution – the whole process can be expertly managed and controlled in a timely manner by the Caxton professionals and all under one roof. >
Caxton’s brand new, state of the art, print hub in Wigram
<
The opportunity was there for the company to effectively start afresh with a blank piece of white paper and draw up a futuristic facility in excess of 2,000 square meters of factory and office space, which would effectively ‘future proof’ Caxton for its next 80 years of business success.
“Because we have had the luxury of designing a modern state of the art printing hub, we have been able to create space and bring together under one roof, some ancilliary, sister companies into a genuine ‘one stop print hub’ for Canterbury and the South Island.
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Although the presses had moved about a metre and the concrete floors of the Victoria Street premises, home for nearly 80 years, were cracked and shattered, as soon as The Caxton team were permitted back into their premises, they set about restoring the presses, and credit to everyone’s resilience, were soon back up and running, accepting commercial print jobs from their many local and loyal clients.
The insurance payouts still meant the need to raise significant capital investment and borrow to realise the ambitious plans. But having done so, the business is set for future generations of the Bascand family and other directors and staff, to carry on the excellent reputation Caxton has earned through decades of quality work and service.
Delighted to have involved with Bruce, Peter and staff at Caxton Press for 27 of those 80 years.
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Congratulations Caxton Press in leading the way We are right there with you
395 Brougham Street PO Box 376, Christchurch 8140 T. (03) 379 2800 | F. (03) 365 6557 E. enquiries@papprills.co.nz www.papprills.co.nz www.canterburytoday.co.nz November/December 2014 | 59
Print | The Caxton Press Maintaining a sense of history
Typical print jobs:
While pretty much everything is brand new at the shiny new Wigram press and office complex, Bruce has been careful to preserve some key elements of The Caxton Press’ impressive history.
• Brochures • Flyers • Rack cards • Manuals
Therefore, in a respectful nod to the past, some of the lead light panels, old artefacts and bits of machinery have been incorporated into the new building design and the customer reception area. Fittingly, Bruce has insisted that the original front door to the old Victoria Street premises is retained and installed as the entrance to the new combined boardroom and company archive library.
• Forms • Business cards and much more.
“
“It is a pleasure to work with Caxton excellent service and quality product.”
“It will be a place to enjoy a fine malt whisky with colleagues and client, when we have times to celebrate,” chirps Bruce with a broad smile. >
<
Mark Richardson on the job
• Catalogues
- PGG Wrightson
”
<
The state of the art print hub, where designs come to life
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Experienced printers Daniel Bradley and Pete Foleni ensure your job is carried out to exacting specifications
Paragon Computers Ltd Microsoft Small Business Specialists
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Bruce Bascand from Caxton Press made a decision early in the process to include Hanham & Philp within their design team for the construction of their new business premise in Wigram Business Park. We were excited to be involved with a local company of such established history and mana and appreciate the vested trust placed in our own company by Bruce and his team. The delivery is testimony to the close working relationship between the key partners in this project.
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WILLIAMS HICKMAN ARE PROUD TO SUPPORT CAXTON PRESS Ph 03 338 6810 | Fax 03 338 0603 | 10 Craft Place, PO Box 101, ChCh www.williamshickman.co.nz
Print | The Caxton Press
“
We employ many young people and highly skilled printers and specialists, and our logo and the way we present to the outside world needs to be modern and cutting edge to reflect this.
”
- BRUCE BASCAND
X marks the spot In another major development for the company, a modern look and feel is being brought to the Caxton brand, with the introduction of a brand new contemporary and vital corporate identity.
“After 80 years of quality printing and service to Canterbury businesses, we figured the public understand that we are printers, so we want to focus, going forward, on establishing some of our other attributes and qualities.” Creatively, a clever communications campaign will be centred around the X factor of Caxton and the service qualities of excellence, experience, expertise and excitement will feature the stylised Caxton red X in all communications to staff, clients and the general public. “We are a modern and up to the minute printing company who utilise the latest technology in our work on a daily basis.
Little wonder then that their efforts were recognised by the industry body Print New Zealand, who awarded Caxton the industry Oscar equivalent, the New Zealand Pride in Print Supreme Award.
The Caxton design team: Olivia Brown, Rosie Johnston, Matt Taylor, Vanessa Tansey
“I get a kick out of seeing all the quality print going through,” Bruce says. Work flows in from all quarters – business, organisations, individuals, design agencies and also the superbly talented in-house graphic design team. Impressively some 300 plus jobs are produced on average, each and every month. Two modern five colour, sheet fed presses are kept busy running two shifts a day and outputting thousands of sheets for books, brochures and annual reports. Two further two colour machines handle the less complex jobbing print jobs and the press shop floor is always a hive of activity. Furthermore > two digital presses are always busy too.
Caxton’s sales team: Jeremy Tye, Tania Wahrlich, Bridget Batchelor, Lorene Soli, Simon Jones and Chris Voice
<
“We employ many young people and highly skilled printers and specialists, and our logo and the way we present to the outside world needs to be modern and cutting edge to reflect this,” explains Bruce.
During the years Caxton has striven to raise the bar on quality to everyone’s lasting benefit. <
Henceforth the company will be known only as ‘Caxton’ with the letter X highlighted in a vibrant red colour and given a contemporary graphic lined treatment.
There is also going to be a lot more focus on the human capital Caxton employs. Many of the 30 plus full time staff are masters of their craft; highly skilled and with hundreds of years of experience between them.
Proudly supporting The Caxton Press Ph: +64 9250 4444 | www.toyoink.com.au
MOVING?
OUR READERS NEED TO KNOW!
Contact us on: (03) 961 5087
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Proud to support The Caxton Press
Print | The Caxton Press
A green heart Caxton is dedicated to being a sustainable and environmentally responsible printer, using inks with soy oil and papers containing sustainably grown fibre wherever possible, together with water soluble printing and plate making chemicals. Less than five percent of the entire waste of the press goes to landfill. “We have a green heart which is sometimes difficult to say working within the print industry as we do,” Bruce explains. There is also a deep sense of community and corporate social responsibility within Caxton.
<
Neil Martin at work in the new print hub
Many worthy charitable, not for profit and community causes are assisted with design and print projects at cost or favourable rates.
“
Satisfied customers… what they are saying “Caxton’s service is amazing! Proactive… they offer expertise and solutions for complex print jobs.” - St Andrew’s College
”
YOUR 1ST CHOICE GRAPHICS SUPPLIER FOR QUALITY SOLUTIONS AND TECHNICAL EXPERTISE
PROUD SUPPLIERS TO THE CAXTON PRESS 0800 242 646 • ChCh - 021 645 096 sales@fujifilm.co.nz • www.fujifilm.co.nz
The Court Theatre in Christchurch has used the services of Caxton for more than 40 years and is a very satisfied customer. It is just one of very many who are delighted to see a fully operational Caxton back and bursting with enthusiasm at their magnificent new Wigram press.
“
THANK YOU I want to thank all the Caxton staff. That’s the company! That’s the heart. And they are all fantastic. All the rest of what you see at Wigram is concrete and steel, but having said that look at it - it is an amazing place. It has feng shui. It is such a relief to be here, and in a building at 100 percent of code. It will make Caxton incredibly efficient and that has to be good for customers. I want to sincerely thank all the professionals and subcontractors who have created it, particularly the builders, Hanham & Philp, who have been brilliant. Likewise, our architect, David McKay of Trengrove, has been superb. Thanks to everyone involved. – Bruce Bascand
The Caxton Press Wigram Business Park T (03) 366 8516 E sales@caxton.co.nz www.caxton.co.nz
” — Advertising Feature
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www.canterburytoday.co.nz November/December 2014 | 63
PUT YOUR BEST FOOT FORWARD Safety footwear for tough working environments needs to be strong and comfortable; something Bata Industrials has in the bag.
Quality leather safety shoes
The 120 year-old company is one of New Zealand’s leading providers of industrial gumboots and safety footwear and is internationally renowned for its high-quality work shoes and boots.
Heroes shoes and boots provide outstanding support for long working days through superior cushioning under foot, padded collars and tongues, breathable linings, spacious steel-toe caps and generous comfortable fittings.
Bata Industrials also offers a premium range of safety footwear, including four new sneaker styles within its popular Bickz range, which combine safety and style. “We’ve also made some improvements to our Heroes range, including to their durability and comfort,” Francis says.
Bata Industrials was founded in Czechoslovakia in 1894 and is today the world’s largest independently owned footwear company, still owned by the Bata family.
High-tech safety gumboots Bata New Zealand stocks a wide range of industrial footwear, including shoes, boots and gumboots. Sales manager Francis Hammond says Bata’s gumboots are manufactured right here in New Zealand and are the country’s premium range. Its safety gumboots are rigorously tested both independently and in house to ensure both the raw products and finished boots meet the high standards the company adheres to. The sole compound used in Bata safety gumboots shows good resistance to a range of materials, including sheep, cattle and pig manure, fish and vegetable oil, petrol, sodium hydroxide and sulphuric acid. The boots have good slip and abrasion resistance and come with an unlimited warranty for manufacturing defects. Bata Industrials operates a high-tech gumboot machine at its factory in Wellington for manufacturing the boots, which are targeted at the construction, industrial, food and dairy industries.
Bata Company offers a range of high-quality industrial shoes and boots, including: • Bickz: Light weight and flexible, performing well in both industrial and professional environments • Deep Comfort: Premium full grain or nubuck leather uppers, with a mushroom lamella sole design for extra comfort • Heroes: Provide outstanding comfort for the longest of working days • Mammoet: Protection in the most extreme conditions • Natural Collection: An extended product range of robust footwear for any working conditions • SportMates: The latest in sports-styled safety footwear from Bata Industrials • Safety and non-safety gumboots.
News | Agribusiness
Chilean needle grass campaign increases awareness The public should be on high alert for Chilean needle grass this growing season. Nearly 400 farm biosecurity signs have been distributed in the past six months to farms across New Zealand in tandem with a Facebook project (www.facebook.com/ chileanneedlegrass) highlighting what Chilean needle grass looks like. The Chilean Needle Grass Awareness Programme, which is behind the campaign, has released an updated seed identification card and range of brochures recommending safe biosecurity practices to prevent this exotic pest spreading further. Chilean needle grass has been found on approximately 3,700 hectares in Hawke’s Bay, Marlborough and Canterbury. It could infest an estimated 15 million hectares nationwide if measures to contain it are not carried out by landowners and visitors to rural properties. This invasive pest poses a significant threat to arable and pastoral farming in New Zealand.
“We’re hoping rural communities will be better placed to identify Chilean needle grass in coming months following the social media, signage and brochure campaign,” she says.
Current and potential distribution of Chilean needle grass
In Marlborough, extensive infestations have been found on 26 properties with a further 48 and 68 properties with substantial and small infestations respectively. Marlborough District Council has supported the formation of a community-led action group to get more buy-in within the rural community. Action group chairman Warwick Lissaman says the group has a long term strategy about involving the whole community to stop it spreading. “Part of that policy is the recognition by landowners who don’t have it, that they could easily get it.” Integral to the group’s efforts is a voluntary landowners’ farm hygiene plan, which asks landowners to assess the risk of Chilean needle grass on their properties and to follow protocols to manage the risk of outward spread and/or the potential for the pest to spread to their property. “Our long term plan will work if the community is united and responsible,” he says.
The Chilean Needle Grass Awareness Programme has launched a sign-written promotional vehicle and trailer to draw attention to the campaign and biosecurity vehicles in Canterbury, Hawke’s Bay and Marlborough will carry the Chilean Needle Grass Awareness Programme logo during spring and summer month to remind landowners in
these regions that Chilean needle grass remains a risk for them. Farm biosecurity signs are still available for interested farmers and can be accessed free of charge from Environment Canterbury, Marlborough District Council and Hawke’s Bay Regional Council.
MOH0966
With Chilean needle grass being most recognisable in late spring and early summer during flowering (due to its distinctive reddish purple seed heads with long tails up to seven
cm in length), Chilean Needle Grass Awareness Programme co-ordinator Jenna Taylor says landowners, rural contractors and visitors to farms should keep a close eye out for the unusual looking grass.
Feeling down in response to difficult situations is pretty normal. But when life has no joy or pleasure for more than two weeks, this could be a sign of depression. You’re not alone. One in six New Zealanders will experience depression at some time in their life. Understanding more about depression can help you find a way through. Join JK at depression.org.nz, or call the Depression Helpline 0800 111 757.
DEPRESSION There is a way through it depression.org.nz/rural
www.canterburytoday.co.nz November/December 2014 | 65
Agribusiness | Aquaduct NZ
Irrigation innovation When you are winning awards for your work and being asked to reveal your excellent formula, you know you have struck a business model which is a hit. This is exactly the situation in which Aquaduct NZ Ltd managing director, Gerard van den Bosch found himself in some 20 years ago, and he has been onto a good thing ever since.
Award winners Aquaduct is the winner of: • Irrigation NZ Innovation Award for Innovation in New Zealand Irrigation, 2014 • Plastics NZ – Design and Innovation Award 2012.
Gerard established an irrigation business in Tasmania after winning Dairy Farmer of the Year and being asked to share the secrets of his success in increasing pasture yields. This gave rise to the need for reliable supplies of pipe for irrigation schemes and his first pipe extrusion factory was established. In the early 90s he opened his irrigation business in New Zealand and eventually moved the entire base to Whangarei. Once again pipe extrusion grew from the need for top quality pipe at affordable prices. Aquaduct’s main customers are big cooperative schemes where large bore PE pipe is selected for its longevity and suitability for the landscape.
World first The Aquaduct transportable pipe factory is believed to be a world first, being designed to be relocatable. This has major advantages compared with fixed site production, including the ability to produce pipe lengths up to 250 metres. This reduces project installation costs by dramatically reducing the number of welds to join pipelines. The relocatable extrusion factory, use of chain trenchers, padding machine for perfect
installation and Aquaduct’s focus on efficient, sustainable water use designs are all major services which set this large bore PE pipe manufacturer apart from the rest.
Winning formula There are several reasons for Aquaduct’s ongoing growth and success, they are: • Innovative ideas and an continued effort to keep ahead of the market • A unique talent for water scheme design • Aquaduct understands the need for combining and balancing best results with reliability and cost effectiveness.
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66 | November/December 2014 www.canterburytoday.co.nz
• Gerard and his team have a consuming passion for top quality PE pipe and the most efficient and effective machinery for installation.
Sights on the horizon Aquaduct NZ is focussed on continuing to provide the best large bore PE pipe and installations across the country and internationally, using gravity fed schemes where possible to keep energy consumption down, and even generate power as a by-product. Its aim is to take the concept of the re-locatable extrusion factory and excellence in installation to wherever smart water conservation and efficient irrigation is needed. Aquaduct NZ Ltd 1000 Te Pirita Rd Hororata 7544 T (03) 2616768 E gerard@aquaduct.co.nz www.aquaduct.co.nz — Advertising Feature
Agribusiness | Rainer Irrigation
Irrigation by design
Kiwis are famous worldwide for their innovative spirit and “can do” attitude, and when Gavin and Roger Briggs purchased their first irrigation machine in 1975, they immediately set about modifying and improving it to better suit their requirements. The Rotorainer was the result and 25 years later they have more than 4,500 machines working hard on New Zealand farms nationwide. “We are farmers first and foremost and we see things from that practical and rural viewpoint. Thus we design and engineer our equipment ’as farmers for farmers’,” Gavin says. Such is the quality of Rainer Irrigation’s work, the company is rightly proud to be the first to receive the prestigious Design Irrigation and Effluent accreditation from Irrigation New Zealand. New efficiencies and product development are being sought all the time at Rainer Irrigation and the brothers are constantly striving for new processes and innovations. A recent collaboration with Ken Scott of Scott Biotechnologies has resulted in the exciting development of a spin separator pre-treatment unit for dairy shed effluent. This separates the solids out and allows farmers to be more accurate with nutrient loadings for more efficient farm management. “Furthermore, as the separator has no moving parts, it achieves very low energy
running costs and is easy to use, which has to be a win-win result for farmers,” Gavin claims proudly. An experienced design, build and installation team provide expert advice for all farm sizes and types of crops or pastures, and these are supported by a full in-house electrical department and a renowned post installation and maintenance service. “We realise water is a precious resource and our local Canterbury experience in irrigation, water control, stockwater and domestic supply mean that any investment a farmer makes with us can be made with absolute confidence.” Working with graphic designers and specialised computer software, the team is able to hydraulically design for clients aerial map overlays of the most cost and energy efficient systems, whether it be for stockwater, effluent, irrigation or sprinkler application. The team will advise the best system from the perspective of reliability, running costs and capital investment, together with a timeline, only after having first analysed many factors including available water, crop and soil type, application rates and penetration depth. ”As farmers ourselves we have their best long term interest at heart, which is why we have
“
We are farmers first and foremost and we see things from that practical and rural viewpoint. Thus we design and engineer our equipment ’as farmers for farmers'. - GAVIN BRIGGS
”
retained so many clients for the entire 25 years we have been operating. We have been successful and grown together,” concludes Gavin.
brophy knight
Rainer Irrigation Ltd 10 Robinson Street Ashburton T (03) 307 9049 E gavin@briggs.co.nz www.rainer.co.nz
chartered accountants and business advisers
— Advertising Feature
Brophy Knight congratulates Rainer Irrigation on their 25th Anniversary and are proud to provide their accounting and advisory services. For accounting and financial advice contact: Brendon Adam, David Fisher, Mitchell Bellew, Greg Wall, or Marcus Schoonderbeek 144 Tancred Street, Ashburton P. 03 307 9051 E enquiries@brophyknight.co.nz www.brophyknight.co.nz
www.canterburytoday.co.nz November/December 2014 | 67
Hospitality | Sugarhorse
Inner city edge As our beloved city emotionally and physically picks itself up, more stories emerge reminding us that persistence is omnipotent and that there are people out there who refuse to fall, no matter how hard the knock. A vibrant new inner city space now stands as testament to one man’s refusal to fall and reinforces the fact that the owner of Sugarhorse Bar and Eatery is certainly no one trick pony.
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The new offering from Pete Rathod, formerly of beloved beachside bar The Thirsty Marriner, bears not even the slightest resemblance
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to the venerable seaside institution, but is instead a tapas bar with a bit of style and edge, that nonetheless still manages to retain a welcoming, easy-going vibe. “We were aiming for a clean, stylish, inner city bar with a really good vibe - somewhere which just feels like a great place to be and we feel that’s exactly what we have created.”
ALL THE BEST PETE & TEAM Phone: 03 354 6341 www.rmdesigns.co.nz
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w w w. p o s t e c h n o l o g y. c o . n z 68 | November/December 2014 www.canterburytoday.co.nz
Hospitality | Sugarhorse
“
We were aiming for a clean, stylish, inner city bar with a really good vibe - somewhere which just feels like a great place to be and we feel that’s exactly what we have created. - PETE RATHOD
”
And, although the stylish suburban bar at 100 Moorhouse Avenue is a commercial newcomer, its name is classic Christchurch to the core.
heritage and the story, as it ran in the paper after his death in 1881, is printed on the back wall of the bar.
William Sefton Moorhouse was behind the naming of Moorhouse Avenue and yes, he is also unwittingly behind the cleverly crafted Sugarhorse name. About 1881 William left Lyttelton with his brig ‘Gratitude’ and was known to have sailed from Sydney on his return voyage with a cargo of horses and sugar. But for months Gratitude was unheard of and when at last she came into port, William found his family in mourning for him.
Breakfast, lunch and dinner are all on offer at the Sugarhorse Bar and Eatery, all cleverly linked to the story of sugar and horses through names like ‘Kick start’ for the breakfast menu, ‘Grazing’ for the shared plates, ‘Back straight’ for the mains and ‘Finish line’ for the dessert menu. It’s a great place to dine or simply to down a drink or two while you relax with friends.
He subsequently moved into the political sphere, becoming superintendent and playing a significant role in the city’s history, including notably playing a key role in the development of the Lyttelton Tunnel through the Port Hills. The Sugarhorse name honours this voyage of sugar and horses, paying tribute to the city’s
It’s even the place to be when there’s a big game on with a drop down screen especially installed. “We’re open from 9am weekdays till late,” Pete says. “And weekends from 10am till late, offering, breakfast, lunch and dinner. But our specialty is our Grazing menu of shared plates. We’re also open to private functions and have already held > a number of these since we opened.”
www.canterburytoday.co.nz November/December 2014 | 69
Hospitality | Sugarhorse
Hospitality | Procope Coffee House
Home to great flavour Victoria Square has a history as the commercial hub of early Christchurch. Once home to the local post office, markets, police station, women’s prison, animal pound, work stores and immigration barracks, it played an important role in the early years of the southern city. The Sugarhorse offers a big selection of wine with more than 70 bottles available by the glass, including the Scott Base range of barrel wines on tap. Backed by Heineken, the bar has the Dutch brew on tap, as well as the Wellington range of Black Dog craft beers, which have become a massive nationwide hit. And of course there are the old favourites like Monteiths, with cider on tap during the summer months. Sugarhorse is also the only Christchurch stockist of boutique hand roasted Emporio Coffee from Wellington and the bar and eatery is a great, easily accessible place to stop by for your morning coffee with a handy car park out front. With quiz nights starting at 7pm on Wednesdays and a striking open courtyard area for those beautiful summer days coming up, let’s be honest, the Sugarhorse is a great place to stop by anytime. Much like William Sefton Moorhouse played a strong role in Christchurch’s past, the Sugarhorse will continue to play a strong role in the city’s future.
Sugarhorse 100 Moorhouse Avenue Christchurch T (03) 377 9383 E info@sugarhorse.co.nz www.sugarhorse.co.nz — Advertising Feature
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70 | November/December 2014 www.canterburytoday.co.nz
Hospitality | Procope Coffee House
“
It’s great to see a strong mix of old and new and we’re really pleased we were able to retain the historic element of our building.
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The western fringe is making a significant comeback, with Lonely Planet recently describing Victoria Street as “one of Christchurch’s emerging eat streets” and, nestled at 165 Victoria Street, Procope Coffee House is playing a prominent role in the Street's revival. It is as much a revival for Procope itself because, although the popular coffee stop is the new kid on the commercial block, it’s also a familiar face, and a much loved one at that. Yes Procope’s historic home was hit hard by Mother Nature’s wrath. It was all about survival of the fittest; a test of our innate fight or flight responses and, thankfully, for Procope’s owner Jason Harris, that response was to fight - in a commercial capacity that is. As they say, good things take time and, with a three year rebuild period, Procope Victoria Street certainly fits that brief. But in mark of his dedication to both his brand, and a good brew, Jason opened Procope Fendalton, at 205 Fendalton Road, after a two year stint partnered up with Cruz nightclub. Now, three years on, perseverance has paid off with the re-opening of the Victoria Street staple and, in much the same fashion as his determination to re-open, Jason made the most of the renovation opportunity. “With extremely steep, narrow stairs, upstairs wasn’t conducive to a great space for customers,” Jason says. “We took the opportunity from the renovations to improve the staircase, adding upstairs seating and a
meeting room, which has proved a great hit with local businesses. For even larger groups, the Fendalton Road café can be booked for up to 30 guests. “Increasing the space upstairs has enabled us to improve downstairs,” Jason explains. The added space has allowed the café to add an extra bathroom on the ground floor, enabling Procope Coffee House to get a liquor license. The new and improved outdoor area offers a great space to enjoy the warmer weather. He’s passionate and excited about what the future holds and is enjoying catching up with customers he hasn’t seen for three years. “Victoria Street has an exciting future ahead of it and it’s great to be a part of that.
So get down to Procope Coffee House to find out for yourself why 165 Victoria is such a firm favourite. “It’s about the simple things – excellent service, great coffee and delicious foods.” Procope Cofee House 165 Victoria Street T (03) 379 4299 205 Fendalton Road T (03) 351 1488 E info@procope.co.nz www.procope.co.nz
— Advertising Feature
“It’s great to see a strong mix of old and new and we’re really pleased we were able to retain the historic element of our building.”
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www.canterburytoday.co.nz November/December 2014 | 71
Goods & Services | Santa Rosa Foods
Santa Rosa's new home opportunities The Canterbury earthquake and subsequent aftershocks triggered a flight or fight response which was unrivalled in its intensity and a mass exodus of wary Cantabrians, both on the personal and professional front, who went in pursuit of safer ground. Yet for many industries fight was the modus operandi – at least in a commercial sense – and four years on investment flows into the region remain healthy. Waterloo Business Park was one of the key city developments which gained planning momentum following the quakes.
historically operated from an outdated premises in Rolleston,” he says.
A 114 hectare landholding, located just 10km from the Christchurch Airport in the western corridor of the Garden City, Waterloo Business Park is an industrial workplace with involving a wide range of commercial interests.
As well as being positioned closer to major distribution links, the new premises is improving efficiencies and allowing the company to make the most of the latest technologies. “It’s fully custom designed to meet our needs,” Doug says.
Featuring additional amenities including free wi-fi throughout all public spaces, hyper-fast broadband, 2.5ha of park, outdoor work spaces and solar power, it really is one of a kind.
“So we made the decision 18 months ago to move into a high-spec building and when this business park became available, we jumped at the opportunity.”
“We have a fully operational factory with administration offices on the side, allowing the processing of chicken and other meat products for distribution to our nationwide client base and we’re seeing significant changes in our operational efficiencies already.”
And its first tenant, Santa Rosa Foods, has shown its commitment to the region with the confident decision to move its food processing Construction firm Apollo Projects was the lead contractor for the chicken processing facility facilities to the business park in September containing a variety of specialist processing after a custom fit out. and storage areas, including raw and cooked Now Santa Rosa Foods is enjoying the production areas, two freezers, nine chillers and significant benefits and opportunities such an four cookers. innovative and exciting business environment With specialist expertise in the design and has to offer, explains Santa Rosa general manager Doug Dixon. “Santa Rosa has construction of world class food processing
CERTAINTY FROM THE START FOR SANTA ROSA FOODS Design and Build Specialists. www.apolloprojects.co.nz p. 03 358 9185 e. info@apolloprojects.co.nz
Proud to support Santa Rosa Foods 72 | November/December 2014 www.canterburytoday.co.nz
Goods & Services | Santa Rosa Foods
Ingredient systems for
Meat Fish Poultry
• Best Cost Solutions • Innovation • Service and Reliability • Customised Products
“
Our main point of difference is that we’re meeting the needs of our customers. We’ve always been a niche player operating within the value added market and now with our new premises, we have the facilities to process high quality foods in a wider variety of ways, including smoking, steaming and roasting. -GENERAL MANAGER, DOUG DIXON
”
OUR READERS WANT TO KNOW MORE ABOUT YOUR BUSINESS!
facilities, Apollo has created processing areas which include a Kingspan insulated panel box within a traditional portal frame envelope, ensuring a temperature controlled and critical hygiene safe environment. The $5 million 2,600 sqm site has the ability to expand to 8,000 sqm as Santa Rosa’s business grows. Established in the mid-1970s, Santa Rosa was purchased by new owners in July 2012, who made the decision to relocate the business to where it is now. “It’s a highly competitive industry,” Doug says. “Our main point of difference is that we’re meeting the needs of our customers. We’ve always been a niche player operating within the value added market and now with our new premises, we have the facilities to process high quality foods in a wider variety of ways, including smoking, steaming and roasting.
plus an extensive range of ready to use cooked chicken products. The proud locally owned and operated company is supported by a strong team of 75, including a specialised product development team who are continually enhancing the range and are available to assist in developing tailor made products for customers. “We are really pleased to be settled in now,” Doug says. “While the Santa Rosa brand is synonymous with quality and innovation, so Waterloo Business Park is founded on those very same principles. “It’s an exciting development to be involved in and we’re looking forward to a long and happy future here.”
“Quality is something we have never negotiated Santa Rosa Foods on and our new facility supports that assertion.” 520 Waterloo Road Santa Rosa’s extensive product range includes Christchurch T (03) 347 6727 the popular boneless trayed roast, gourmet www.santarosa.co.nz filled breasts, schnitzels, kebabs, chicken burgers, smoked chickens, smoked breasts,
Ham and Bacon Cures Chicken Breaders Roast Beed Brines Batters and Coatings Poultry Brines Smallgoods Premixes Corned Beef Cures Meat Pattie Binders Flavour Glazes Sherratt Ingredints, now incorporating Manor Products, specialise in the manufacture of customised functional ingredient systems.
— Advertising Feature
We can assist you with the improvement on your existing product and the development of new products.
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refrigeration For our entire range of ingredients and premixes, please visit www.sherratt.co.nz
FOR COMMERCIAL AND INDUSTRIAL REFRIGERATION AND AIR CONDITIONING We are proud to be associated with Santa Rosa Foods and wish them every success with their new facility System Design Plant Audits 24 Hour Service Preventative Maintenance Equipment Supply
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Contact us on: (03) 961 5087
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Christchurch T 03 365 6326 sales@sherratt.co.nz www.sherratt.co.nz
www.canterburytoday.co.nz November/December 2014 | 73
Goods & Services | Concrete Plus
Servicing Canterbury's construction industry Concrete Plus Limited is the go-to company for all concrete construction requirements in Christchurch. The business is one of New Zealand’s leading manufacturers and suppliers of products and equipment to the concrete and construction markets. With divisions in Christchurch (head office), Auckland and Mt Maunganui, Concrete Plus has more than 20 years’ experience servicing the construction, civil and concrete industries. It brings solid knowledge and technical expertise in the supply and manufacture of construction and decorative concrete products, equipment and tools.
A huge range of equipment Concrete Plus supplies the Christchurch construction market with a wide range of equipment, including:
Concrete Plus can provide expert solutions for any of Christchurch’s civil engineering, commercial and industrial projects. It offers a huge range of products to the construction industry, including grouts and anchoring systems, engineering and architectural coatings, concrete curing compounds, flooring and surface treatments, jointing systems, sealants, waterproofing materials and water stops. Concrete Plus’ trusted brands include EmerClad, Emer-seal, Durafloor, Fosroc, Vandex and Conlift Bar Chairs. The company offers a comprehensive range of concrete placement and finishing, surface preparation and compaction equipment.
CONCRETE & ASPHALT • Driveways • Liquid Colour • Stamped Slate • Plain Paving • All Types of Paving • Exposed Aggregates • BOBCAT & TRUCK HIRE
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AH: 385 8096 www.ipave4u.co.nz Email: ipave@xtra.co.nz 74 | November/December 2014 www.canterburytoday.co.nz
Concrete Plus used carbon fibre wrap at DMC House in Christchurch
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Concrete Plus undertook crack injection work on the floor at Bunnings Riccarton
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• Drive units • Concrete vibrators • Pumps • Power finishing • Power screeds • Soil compaction equipment • Shot blasters • Concrete grinders • Surface scarifiers • Dust collectors • Sawing/diamond blades • Wet/dry vacs • Generators • Core-drilling equipment • Concrete mixers • Demolition • Ventilating fans • Concrete hand tools.
Specialising in light construction equipment, its innovative design and technical expertise make the brands in the range the leading choice for the professional contractor. Concrete Plus’ range of tools and equipment are used extensively throughout the concrete and construction industry, from large commercial contractors to small trades businesses. It also operates a trade store in Watts Road, Sockburn, which provides a convenient supply of all construction products and equipment to support the Christchurch construction industry, from small-to-large civil contractors and major construction and infrastructure companies. It offers builders and developers ongoing support through to the completion of
their project and provides comprehensive specification services for concrete durability, flooring, jointing systems and water stops, and waterproofing.
Rebuilding Christchurch Concrete Plus is involved in a number of significant construction projects in Christchurch, as the city’s rebuild continues. These projects include: • Crack injection at Bunnings Riccarton • Covacrete used for reinstatement of surface at the Wind Mill Centre in Riccarton • Carbon fibre wrap at DMC House • Water bar application at Scirt Pump Station. >
Goods & Services | Concrete Plus
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Water bar application at a Scirt pump station
Covacrete used for reinstatement of the surface at the Wind Mill Centre in Christchurch
Decorative concrete products
The Decorative Concrete Surfaces product brand portfolio includes:
Concrete Plus is in big demand for its decorative concrete products, supplying a huge range of options to Christchurch industry and home owners. Concrete Plus is New Zealand’s leading supplier of innovative decorative concrete products. Its range of decorative concrete products includes stamped impression concrete, stencil patterned concrete, coloured concrete, resurfacing products and sealers, plus internal flooring. Whether you are renovating or building your dream home, Concrete Plus’ range of decorative concrete products will complement any style or design, allowing you to create the look you want. Its extensive experience in the industry ensures all products are of high quality. Its success has been built on innovation and quality during the past 25 years, with its decorative products “fit for purpose”.
• Covertex, Fauxtexstamped impression and Fauxtexstencil pattern concrete • Cobblestone Paving’s range of Covacrete, Stencilcrete and Stampcrete concrete • Mastershield’s series of internal epoxy and flake flooring solutions • Colour-thru range of coloured oxides for new concrete • Extensive range of clear and coloured sealers for both decorative and plain concrete. For the homeowner, Concrete Plus can refresh and invigorate your home with its decorative concrete internal flooring. Its range of concrete stencils and stamps means you can choose the colour and patterns you need for your indoor or outdoor project, to best fit in with your home.
Why choose Concrete Plus? Experience: Concrete Plus has been servicing the New Zealand construction industry and businesses for more than 20 years. Huge product range: Concrete Plus offers construction products, construction equipment, tools and decorative concrete products. A growing business: Throughout the past 20 years, Concrete Plus has expanded its product solutions and product range. It is here to support the New Zealand concrete and construction industry.
Concrete Plus Limited 23 Watts Road Sockburn Christchurch T (03) 343 0090 www.concreteplus.co.nz — Advertising Feature
76 | November/December 2014 www.canterburytoday.co.nz
The benefits of choosing decorative concrete from Concrete Plus include: Green option: Concrete Plus offers a range of product solutions, including more environmentally friendly options for your family. Slip resistance: Its solutions not only look great, but they work well into your family lifestyle with slip resistance features. Low maintenance: Concrete Plus decorative concrete products are easy to care for and maintain. The perfect solution for your building project: Products include resurfacing or new colours, patterns and stencils, plus internal flooring. Training and support for concrete contractors: Concrete Plus runs training courses for builders and contractors to ensure they can deliver the solution that you want, every time.
Goods & Services | Allscapes
User-friendly landscaping
Goods & Services | Tumblar Products
The clean scene When you look under your sink at home or even consider your toilet, look at the products, the brands and where they are made. Chances are you will have an item manufactured by Tumblar Products Ltd. Its products include toilet cleaners, toilet fresheners, insect bait stations, liquid bait stations, carpet cleaners, drain cleaners, pot scourers and other specialty products. Many of these products are made in China, Thailand, Poland or elsewhere, but there is a niche market that this Christchurch manufacturer has captured. Tumblar specialises in this niche of less than 10 million units. With the correct investment in people and equipment, it has managed to secure and maintain its competitive advantage in this niche industry for more than 30 years, firmly holding its place as a leading contract manufacturer in Australasia for global brands. Tumblar Products can help any company looking to take a product to market that needs a manufacturing partner to create, make and package its product.
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Outdoor living room, featuring a bespoke fireplace
A landscaping project can be daunting for homeowners, but if you have a ‘light bulb’ idea and want to take the right steps to bring your outdoor space to life, then Allscapes Limited will help to make it a stress-free experience. Landscaping experts Allscapes was established by Alister Carleton and his business partner at the time in August 2012. Its quality service is an achievement upheld by Alister’s 20 years’ experience working locally and internationally on a wide range of residential and commercial projects. The company services Canterbury wide, covering all areas of landscaping including driveways, paving, lawns, decking, irrigation, retaining, lighting, water features etc. “We’re passionate about what we do. We have great attention to detail and build ongoing customer relationships. We get a lot of referrals which is testament to our reputation. We put in the long hours to make sure that we meet our client’s deadlines. We like to represent good value for money,” Alister says. The team is composed of six employees: Alister, Hamish, Harley, Josh, and Carl - out on the field, and Amanda in the office. The team have great skills and a fantastic work ethic. “The boys are very motivated, fit, and love to see the results of their hard work. Hamish (senior landscaper) is showing great leadership skills.”
Allscapes recently completed a project at an existing property in Rangiora, including designing an outdoor entertaining area (including a one-off bespoke fireplace), raised planter beds, re-planted most of the 2,000 sqm section and developed a spa area. “One of the challenges with the job was it continued to evolve as we were onsite, which we enjoyed. We worked closely with the client to accommodate changes during the evolving design process,” Alister says. Upcoming projects include several swimming pool re-builds, full section makeovers, and a mixture of decks and barbecue areas. Alister adds that they want to expand the business by having more teams working on newer developments. “We realise that a lot of people out there are very stressed by the processes they have to go through to get their EQC repairs done, and we want to help make it a stressfree experience.” Quotations and consultations are a free service, so call today!
It specialises in the production of liquids, powders, extruded blocks and insect control products. Tumblar Products CEO, John O’Callaghan says “we offer a manufacturing service to our customers that includes 100 percent quality and 100 percent delivery.”
Reasons to use Tumblar Products Customers of Tumblar Products choose to use the companys manufacturing services because: • Its delivery in full on time (DIFOT) for the last 12 months has been sustained at 99 percent • Tumblar Products is incredibly flexible and will adapt to suit its customers' needs • It is in the top percentile for quality, safety and system audits • It is continually improving its technology, processes, supply chain and people • It offers its customer reliable sustained pricing.
Reassurance comes easy John says it can be a challenge initially reassuring new customers that it can produce a quality product and deliver it on time.
Allscapes Limited 82 Parsonage Road Woodend Christchurch T (03) 312 7971 www.allscapes.co.nz
Key business achievements • ISO9001 and ISO14001 approved • ACC tertiary rated • Finalist in large manufacturing section of the Champion Canterbury Business Awards.
But he says a tour of the factory, the opportunity to talk to the team and review its world class systems, quickly reassures all new customers it has the skills and talent to do the job.
Big investment The company is currently looking at the private label market, both here and in Australia, for liquids and toilet bowl cleaners. This will require in excess of a $1 million investment. A big investment, but one this innovative company is prepared to make. He says they also aim to secure a private label contract with the supermarkets, which no doubt they will achieve. Tumblar Products Ltd 648 Halswell Junction Road Christchurch T (03) 384 2562 E enquiry@tumblar.co.nz www.tumblar.co.nz
— Advertising Feature
— Advertising Feature
CHARTERED ACCOUNTANTS | BUSINESS ADVISERS 4 Bounty Street PO Box 4415 Bryndwr Christchurch P: 03 374 5448 E: info@hookerca.co.nz www.hookerassociates.co.nz
Pleased to be associated with Allscapes Limited www.canterburytoday.co.nz November/December 2014 | 77
Goods & Services | Moores Dry Cleaners
The careful cleaners Since the earthquakes businesses have moved from location to location and some people struggle to find the places they used to always go to, but Moores Dry Cleaners in Merivale is still here and as professional as ever, delivering fresh and clean items every single time. Moores was founded in 1961 by Jim Moore and is one of the largest wedding dress cleaners in the South Island. Jim originally worked as a tailor and was in partnership with Walter Day. Together they set up a business on Cashel Street, opposite Ballentynes, and hired suits to customers all around the South Island. But the partnership broke up and 12 months later
be more energy and water efficient, including installing an eco dry cleaning and laundry system imported from Belgium, which uses plant extracts instead of chemicals, and are also biodegradable. This machine offers high performance and guarantees the best possible cleaning, all the while being environmentally friendly and safe. In a bid to try and bring in new customers, as well as keeping existing ones, Greg explains that he tries to keep prices lower than competitors and do work that “others can’t provide”.
and Jim started his own business, Moores Dry Cleaners. His son, Greg, started working in the business in 1972 straight out of school. He now runs the business with his daughter, Charlotte. Moores Dry Cleaners offers expert clothing care and provides a service for virtually all items of clothing and fabrics, along with a repair and alteration service for those simple button replacements, to zips and garment alterations.
Moores Dry Cleaners attracts many customers because of the pure fact that they have the technology and skills to clean items other dry cleaners may not, including beaded garments, suede’s and leathers. One man’s loss is another man’s gain, as the saying goes.
It is committed to its clients and strives to provide the best possible quality, service and support. Greg’s 42 years of experience means he understands the complexities and challenges of treating fabrics to preserve them for their full life. During the years the business has become specialised in wedding dresses, leather, suede, and school uniforms. Greg explains that the business was hit hard by the earthquakes, losing a large portion of his customer base, which he says he is still trying to “build back up”. Fortunately the building itself suffered only minor cracks and has been recently fixed by EQC. One thing he’s noticed is that for two and a half years after the earthquakes, the business didn’t receive any wedding dresses to dry clean, but he has seen a surge in the last 12 months as people get married in the city again.
Just one call away to a total solution for your drycleaning & laundry needs. Providing, solutions, equipment, consumables and on going support to the NZ market for over 24 years. Proudly supporting Moore’s Dry Cleaners, Congratulations for being in the business for over 50 years. Ph. 0800 402 693 | E. info@bowe.co.nz | www.bowe.co.nz
As one of the largest cleaners of wedding dresses, you can rest assured that your precious dress will be restored to glory, no matter how intricate and detailed your gown may be. Greg has updated the machinery to keep up with the changing technology and the drive to
Let’s face it, we invest quite a lot of money into our clothes and home items, such as curtains, blankets and rugs, so it bodes well to care for them in the correct manner to ensure its quality lasts. Cast out spots and stains, and bring your garment back to life once again. From everyday wear garments, to delicate fabrics and soft furnishings, Moores Dry Cleaners has the skills and technology to clean it, press it, repair it and alter it. Want that professional look? Get the professional image right here at Moores Dry Cleaners. Opening times: Monday to Wednesday and Fridays 8am – 5.30pm Thursdays 8am – 6pm Saturday 10am – 1pm Moores Dry Cleaners 178 Papanui Road Merivale Christchurch T (03) 355 5942 — Advertising Feature
PROUD TO SUPPORT MOORES DRY CLEANERS
TAKE THAT NEXT STEP AND ADVERTISE! CONTACT US TODAY!
We Create Sustainable Financial Solutions Accounting | Capital and Finance | Syndication | Optimum Projects Taurus is proud to be associated with Moore’s Dry Cleaning Contact us on: (03) 961 5087 Level 1, 22 Foster Street, Tower Junction, Christchurch 8011 Ph: 03 3666 087 | Fax: 03 3666 807 | www.taurusnz.co.nz
78 | November/December 2014 www.canterburytoday.co.nz
BETTER WOF is going to work while we do your WOF.
Call 0800 678 800 to book an independent WOF for a half or full day at your nearest VTNZ. Ogilvy/VTZ0001U
VTNZ’s Drop & Go service is available from 3 November to 19 December 2014 at the majority of VTNZ stations. Half or full day WOF bookings are available by calling 0800 678 800 Monday to Sunday 7am – 8pm.