DIGITAL REPORT 2020
Mitigating COVID-19 disruption in manufacturing
02
MITIGATING COVID-19 DISRUPTION IN MANUFACTURING
www.l tt s . com
03
L&T TECHNOLOGY SERVICES
Prabhakar Shetty, Global Head of Manufacturing Services at L&T Technology Services, discusses his organization’s digital transformation in manufacturing against the backdrop of COVID-19 L&T Technology Services (LTTS) is a global leader in Engineering and R&D services. With 525 patents filed for 53 of the Global Top 100 ER&D spenders, LTTS revolves around engineering. Prabhakar Shetty is the Global Head of Manufacturing Services at LTTS. Having joined 04
the organisation in 2017, Prabhakar oversees the digital led initiatives across verticals including Industry 4.0, smart cities and digital manufacturing, managing PLM, manufacturing operations, asset management, content management and engineering managed services. With more than 30 years of international experience across industry verticals, Shetty has been one of the key industry leaders who has played an active role in the rise of digitalisation in manufacturing. “If you look two decades back, most of the industries were looking at process improvements with the whole idea centered around globalisation and ensuring that processes were as efficient and as lean as possible,” says Shetty. “The ensuing ERP phase saw the collaboration of customer
05
www.l tt s . com
Listen to the Podcast here
www.l tt s . com
L&T TECHNOLOGY SERVICES
“I believe a massive technological shift is underway”
08
the volume of business grew and it became much more global, it gave birth to niche interventions around functions like sourcing, supply chain,
— Prabhakar Shetty, Global Head of Manufacturing Services, LTTS
CRM, planning etc. Companies like
management, human resource,
highly complex and intelligent products
business intelligence, financial man-
and systems that can talk to each other
agement, inventory and supply chain
while generating huge amounts of data.
capabilities into one system. This
I believe a massive technological shift
helped to bring together customer
is underway. But the question revolves
management, human resources,
around how to harness the data com-
business intelligence, financial man-
ing out of the shop floor, products and
agement, inventory, and supply chain
various collaborative functions.”
capabilities into one system. When
i2 evolved solutions which clearly defined outcomes of core processes. “In the current environment, we have
The COVID-19 pandemic has caused disruption across industries worldwide. Shetty believes it has highlighted the importance of planning and mitigating against situations that are deemed improbable in the past.
LTTS: Plant Engineering Services CLICK TO WATCH
|
2:44
09 “Considerations for business
if any of these nodes to go down. You
continuity planning are usually for
also need to have a crisis management
predictable and foreseeable threats
team to act on these and identify the
to normal working” explains Shetty.
risk associated.”
“This could be transportation, sup-
Shetty affirms that it is important
plier disruptions or power issues and
to be agile and proactive in order
these events are easier to anticipate.
to succeed in an environment that
However, COVID-19 has shown how
is continuously changing as a result
important planning is.”
of the pandemic. “Nobody could have
“It’s important to break down your
foreseen this and it meant that any
business into different nodes, for each
reactions were knee-jerk and clearly
of those nodes assess the failure of
caused major disruption across the
the impact from two standpoints:
entire supply chain,” explains Shetty.
the financial and operational. Based
“It’s important to ask yourself: as a
on that you plan for remedial actions
services company how can you help www.l tt s . com
L&T TECHNOLOGY SERVICES
10
“ It’s important to ask yourself: how can you help customers at a time like this? There’s no precedent or framework for this type of situation” — Prabhakar Shetty, Global Head of Manufacturing Services, LTTS
across functions like product design,
manufacturing, sales, and service. For example it’s key to have design flexibility because your original product might
customers at a time like this? There’s
not sell and you may have to change
no precedent or framework for this
components or even the whole prod-
type of situation.”
uct. During the pandemic, you’ve seen
“We launched a program called
automotive companies that wouldn’t
F.R.U.G.AL based on flexible, remote
usually offer medical supplies delve
and agile methodologies. Rapid
into that market to produce ventilators,
transformations were expected
for example.
“It’s also important to consider manu-
your workforce to work with alternates.
facturing operation flexibility and how
These are all important considerations.”
you can quickly transition from one prod-
Cloud is also a key area and Shetty
uct to another. How can you repurpose
explains how the coronavirus is forcing
your manufacturing lines? If you have a
manufacturers to rethink their overall
demand spike, how do you look at line
cloud strategy.
expansion? If certain components are
“There are a few elements you need
not available how do you quickly train
to be aware of with cloud because how
E X E C U T I V E P R O FILE :
Prabhakar Shetty 11
Title: Global Head – Digital Manufacuting Services Industry: Information Technology & Services Prabhakar is a seasoned executive with extensive experience in building and nurturing successful consulting and technology businesses. He has over 30 years of international work experience within the manufacturing, retail and CPG space with repeated success guiding multimillion-dollar portfolios with P&L responsibility. In his current role as Global Head Digital Manufacturing Services at Larsen & Toubro Technology Services (LTTS), Prabhakar leads multiple units like PLM, Manufacturing Automation, Asset Management, Engineering Content Management and Managed Services. This group leads all the digital led initiatives across verticals including Ind 4.0, Smart Cities etc. Prabhakar has initiated multiple solution streams to leverage LTTS pedigree in core engineering and align it with new age applications and technologies. www.l tt s . com
L&T TECHNOLOGY SERVICES
12
“ Partners should be aligned to the end goal of the value chain to serve customers to meet their business objectives” — Prabhakar Shetty, Global Head of Manufacturing Services, LTTS
you use and consume technology will
You have the foundation processes layer
significantly change. Implementation
that generates data, the technology layer
models will be different because we can’t
where all enterprise applications reside,
afford five-month consulting studies &
the experience layer where the user will
then do a long drawn implementation
be interacting with the system, and then
or rollouts – we need something that’s
cognition. The outcome of analytics is
ready now.
critical. But a wider view across these
“This means that most of the applica-
5 elements is critical.”
tions on the cloud need to be pre-built.
With the importance of developing
We feel that the cloud system architec-
key, strategic partnerships in mind,
ture will be divided into four or five layers.
Shetty highlights that it’s impossible
partners. Today’s customers want one entity who can look after the entire value chain. It can be multiple players who can add to the big picture. But all these partners should be aligned to the end goal of the value chain to serve customers to meet their business objectives.” Looking to the future, Shetty believes that digitalisation will continue to transform the manufacturing industry and play an influential role. “In the last five years, technology has enabled transformation around us. It has become cheaper and customers have become more agile to adopt & leverage the latest tech. Products have become complex because you have different elements in today’s intelligent products. With a complex ecosystem, it’s important you to work in silos and meet changing
have versatile skillsets across the
market demands.
board. LTTS has brought together lots
“When you look at the value chain
of partners to create an ecosystem of
today, what is impacting it the most? It’s
excellence which can help build value-
a rapidly changing business model and
added solutions to end customers to
there are lots of new technologies being
transform their business model.”
introduced and you can’t do everything yourself,” says Shetty. “You need to have various ecosystem partners and traditionally people thought that partners meant only technology www.l tt s . com
13
P0WERED BY
www.ltts.com