My Massanutten - Fall 2022-Winter 2023 Newsletter

LETTER FROM THE EDITOR

A Year of Renewal

It’s been a busy year with friends and families re-connecting with each other and the world around them. For our owners, Massanutten provides the perfect setting for connecting through recreation, family-fun activities, and soothing relaxation. We are hard at work to make your vacation dreams a reality and offer our owners many opportunities to create treasured memories.

In this edition of My Massanutten, we will share the news you can use to make the most out of your ownership, update you on some exciting changes, new attractions, give you the resources to plan your travels, and provide you with your association updates.

At Massanutten, we are here to help you realize your travel dreams and look forward to seeing you on the mountain!

Zenaida Hall Contributing Editor

INSIDE

THIS EDITION

3

NEWS YOU CAN USE

Get the most out of your ownership.

9 15 19 23

UPDATES @ THE NUTT® What's new at Massanutten.

PLANNING YOUR VISIT Things to know before you go.

RCI EDUCATION

More travel from your membership.

OWNER CONNECT Your Massanutten community.

“Go confidently in the direction of your dreams. Live the life you imagined.” - Henry David Thoreau

Owners Association mymassanutten@massresort.com owners.massresort.com

Ownership

Fees ownersassoc@massresort.com 540.289.4904 (option 1)

Reservations reservations@massresort.com 540.289.4904 (option 2)

Mortgage Payments 434.973.1250

Public Relations/Sales sales@massresort.com 540.289.4907

New Owner Vacation Advisor novavacations@resortscompanies.com 434.220.7706

RCI Weeks | 844.874.5792 Points | 844.968.7476

Resort Information info@massresort.com www.massresort.com 540.289.9441

Snow Sports snowinfo@massresort.com 540.289.4954

Golf woodstonegolf@massresort.com 540.289.4919

Massanutten WaterPark waterpark@massresort.com 540.437.3340

The Spa at Masanutten spa@massresort.com 540.289.4040

Concierge info@massresort.com 540.289.4978

Condo Rentals rentals@massresort.com 540.289.4952

YOU CAN USE

Get the Most Out of Your Ownership

At Massanutten Resort, we want our owners to be successful and happy with their travel choices. Whether owners are vacationing here at Massanutten, planning travel to another destination, or choosing a lastminute vacation opportunity – your owners association has experience assisting owners, providing tools to improve the travel planning process, and working with world-wide travel partners like RCI to get owners the greatest value for their vacation-time!

Timing Is Everything

Do you know your deadlines? When fees are due? When reservations should be made? How to use your bonus week? Check out the answers to these and other frequently asked questions by clicking here.

Your Personalized Prearrival Check-In Email

Before your arrival to Massanutten, we will send an email with all the information you need including the forms you need to complete to streamline your arrival experience with us. Owners save time and save paper!

Planning To Travel Elsewhere?

We work with travel partners like RCI to get owners the greatest value for their vacation-time! Did you know that RCI has more than 4,300 affiliated resorts in 100 countries? Find out more about RCI benefits here.

Need To Rent Your Condo?

When owners are able to vacation here, we celebrate, but sometimes you realize that your week will go unused. Explore this great option for owners – TripForth! Fill out the form online and find out how easy it is here.

N OVA

Are You A New Owner?

Our new owner vacation advisors, NOVA, provides owners with the most current information and helpful resources. We can help you register on the website, get online resources for your mortgage, reserve your week, and navigate the many benefits of RCI. Find more information here.

Register Your Account

Owners can manage their account, make reservations, get news and updates, and now purchase advance tickets and itinerary planning.

You can pay your fees online, get live chat support, and make reservations all in the same day. From there, you are encouraged to check-out resort amenities and activities, with the option of making ticket purchases and activity bookings 30-days in advance, assuring availability and making travel planning easier. Visit owners.massresort.com and register your account today!

Owner's Website Feedback

Your owners association is working on a website upgrade based on 0wner requests. Planned features include paperless communication, digital billing, and autopay. We need your feedback. If you have comments and suggestions to improve the Massanutten Owner's Website, please take the survey and click here.

Owner Key Release Policy

As an owner, you have the option to allow friends or family to use your reservation. In order to allow guests to checkin to your reservation, owners are required to submit a key release form, which is written authorization allowing your guest to check-in. Download the form here and review the key release policy here.

Keep Your Account Up-To-Date

Timeshare ownership can be an exciting and cost-effective way to travel on a regular basis. Keeping your contact information current is an important part of ownership. It is your responsibility to notify the owners association regarding changes in your contact information and other ownership related updates such as:

Change of Address - Owners can email us their updated information or simply log into your Owner's Website to update address, email, and/or phone numbers. The change will update all of your accounts. If you have questions, email ownersassoc@massresort.com

Did you know? You receive your Gold Card(s) when you purchase your timeshare from Massanutten –our owners are golden because their ownership provides many benefits and discounts.

Name Change (Changes of name due to marriage, divorce, and legal name change) - Please provide us with a copy of the legal document showing the change. Email or mail a copy of the documents to ownersassoc@massresort.com or Massanutten Owners Association at P.O. Box 1227, Harrisonburg, VA 22803.

Adding Owners to the Deed or Change of Ownership

Please provide us with a copy of your recorded deed (recorded in the Rockingham County Clerk's Office in Harrisonburg, Virginia), showing the change along with the appropriate fee. For more info, email ownersassoc@massresort.com.

Did you know? To maximize your RCI exchange trading power – you should bank your week no later than 9 months in advance of the start date of your ownership week. However, when you can deposit may vary based on when your resort makes your weeks available to you and when you pay your maintenance fees. Gold Card Owners get an extra vacation every year with their RCI membership!

Industry News

Alaska Attorney General Action Against Fraudulent Timeshare Exit Company Serves as Warning to Consumers - July 2022

With the recent lawsuit filed by Alaska Attorney General Treg Taylor against seven corporations and eight individuals who are alleged to have operated a fraudulent timeshare exit company, the American Resort Development Association-Resort Owners’ Coalition (ARDA-ROC) today reminded timeshare owners to always talk to their developer first when looking to exit their timeshare. Read the full article here.

Don’t be tricked by professional-looking ads, documents, websites, or certain business ratings. These resale and relief companies usually shut down after a few years when they start to feel the pressure of government agencies or mounting lawsuits and simply start a new company. Some of these companies even allege they have a relationship with Massanutten.

Do you know how to SPOT A SCAM?

Unprompted initial contact | False promises - If something sounds too good to be true, it probably is. | Upfront fees

We urge you to not be fooled by any of these companies. Protect yourself and your timeshare ownership! Stay up to date on the latest scam offers in the resale market at owners.massresort.com/billboard and be on the lookout for suspicious behavior. When in doubt, contact us at ownersassoc@massresort.com.

Key Advantage of Timeshare Ownership

– June 2022

Timeshare ownership according to American Resort Development Association (ARDA), has the advantage in a time of increased travel and accommodations demand that drives up the price. According to Business Travel News 2022 lodging prices increases average 13%, especially impacting individual cost of per night stays.

“With travel on the rise, prices have increased and continue to, but this hasn’t been the case for those who own a timeshare. Timeshare owners have been largely protected from the economic pressures that affect room rental rates.” Read the full article here.

Annual Dues & Partial Payments

At the end of each year, the Board of Directors sets your association’s budget for the coming year. Even though your account is billed once a year, you are welcome to make partial payments leading up to your due date. This can ease the burden of a one-time payment.

We are in the process of upgrading our property management software, which will have electronic (paperless) billing and automatic payment features. You are welcome to prepare for e-billing now by opting-in on your next invoice or by emailing us at ownersassoc@massresort.com with your request, name, and account number. Until we have an automatic payment feature available, please feel free to make partial payments online at the owner’s website. Visit owners.massresort.com.

Ski Area Expansion Updates

This year we celebrated our 50th anniversary with the theme - Ready. Set. We’re not done yet! We are thrilled to give you an update on the ongoing renovations and expansion plans.

The 2021-22 ski season enjoyed improvements in our facilities, slope expansion, and major technology. We are excited to report several of the planned improvements and slope expansions are ready for the 2022-23 ski season.

RFID Ticketing – Introduced in the 2021-22 ski season, this new technology allows owners and guests to book their slope-use tickets online, check-in via kiosk, skip long ticket lines, and hit the slopes when you are ready. Your RFID card will work for the whole season or just the days you choose. It’s a great way to plan your snow sports adventure and find available discounts!

Did you know? You receive your Massanutten Owners Gold Card discounts when you book through the owners’ website. Remember, you will be asked to present your Gold Card ID when checking-in at the RFID window.

Three New Trails – This season is when the real excitement begins with the addition of three new trails - Mueller’s Mile, rated “More Difficult”, Ridgecrest, rated “More Difficult”, and the Slot, rated “Most Difficult”. All will open for the 2022-23 season and will be accessible by the Peak Express lift.

Snow Making – Massanutten installed

50 HKD low energy guns and 6 automated fan snowmakers last year and will install 52 additional automated low energy HKD KLIK guns, 22 TechnoAlpin guns, and 8 SMI fan guns on existing and new terrain over the next two years. All new terrain will feature automated low energy air, water, or fan snowmaking technology.

Did you know? The new snowmaking equipment on the existing terrain will replace much older less efficient air water snow guns to reduce our carbon footprint and improve efficiency.

LED Lighting – The resort is also adding LED lighting fixtures to the new terrain and will begin replacing existing metal halide lights with LED lighting. The lighting project will save 41,000 kwh hours a year.

Ski Patrol Area Renovation – This renovation featured much needed equipment updates, treatment beds, skier service area, and employee lockers. Ski Patrol provides emergency services, snow sports safety education, and slope monitoring.

Mid-Mountain Grill – Located at the base of the Peak Express lift, this is the place where the chowder meets the powder. Mid-Mountain Grill also offers three permanent restrooms.

The Summit Club – The new owner’s only lounge was relocated to the top floor of the ski lodge. Stylishly redesigned, the Summit Club offers concierge service, complimentary beverages – coffee and hot chocolate, and features the best views of the ski area.

High-Speed Quad Lift – The 2023-24 season will see the installation of a new high-speed detachable quad lift to replace the Peak Express lift. A new “More Difficult” trail, Ridgecrest, and a new double black diamond “Extreme Difficulty” trail, No Hessitation under the lift will open for the 2023-24 season.

Exciting as all that is, we are still not done yet with summer of 2024 seeing two additional “More Difficult” trails, with one connecting Paradice to Mass Transit and another trail from the Ridge Triple lift.

This is all part of a 3-year expansion project that has included 6 new trails and replacing a 30-year-old fixed grip lift with a high-speed quad lift in the summer of 2023. Click here for more info on our ski terrain expansion!

Higlight

@ THE NUTT ®

Massanutten Adaptive Ski School

For the past 40 years, Massanutten Adaptive Ski School (M.A.S.S.) in partnership with Therapeutic Adventures, Inc. has been dedicated to providing greater snow sports accessibility to individuals with physical and developmental disabilities. This partnership provides adaptive alpine instruction to embolden individuals of all ages to overcome challenges associated with physical and developmental disabilities, chronic health impairments, and other special health needs.

Over the past four decades, Therapeutic Adventures, Inc and M.A.S.S. has served rehabilitation centers, disabled veterans, therapeutic recreation and special education

programs, groups, and private individuals in providing 6,000+ adaptive instruction/guiding sessions and more than 15,000 lessons.

NEW! Pharaoh’s Revenge Escape Room

Massanutten is excited to introduce our newest escape room adventure, Pharoah’s Revenge! This room will replace the current Rescue from VooDoo Island Escape Room located at the Woodstone Recreation Center. More info coming soon at www.massresort.com/escape

Welcome to the hot sands of the Egyptian desert. You're part of a large archeological dig team that’s looking for lost artifacts near the Valley of the Kings. Your team has been using an old stone structure as a field office to run the operation, which started nearly 4 months ago. During that time, your team found nothing …until last night.

Just before dusk, a large stash of ancient artifacts was discovered. Instead of starting the morning by examining and cataloging the artifacts, you drew the short straw and had to make a routine supply run into town.

Upon your return, you realize something went terribly wrong. The other members who stayed behind at the dig site are lying outside of the field office, barely conscious and near death. Now it’s up to you to figure out what caused this sickness and help the team before it’s too late.

Groups

AT MASSANUTTEN

Massanutten Resort will be opening a new multi-use entertainment facility in the fall of 2022 located next to mini-golf. “The Perfect Break” will have e-sports gaming stations powered by Game Up Esports, a few arcade games, and the main attraction- two state of the art TopGolf Swing Suites. The TopGolf Swing Suites include not only golf simulators, but a collection of top golf courses around

the world as well as sports simulators such as hockey, dodgeball, football, soccer, and more! In addition to the above listed attractions, “The Perfect Break” will have a great selection of food and beverages available for purchase. This new facility will be the perfect place to take a break while on vacation! Learn more at www.massresort.com/ perfectbreak

PLANNING

The Massanutten Resort App

Massanutten is a 6-thousandacre resort featuring major attractions, multiple recreation centers and pools, and lots of dining. We want our owners to get lost when they want to and find what they are looking for when they need to. Resort app users can book activities, build an itinerary, and receive in app only discounts. Login using the same username and password you use to book activities online. New users can register on the app to create a new account. Find out more here.

Did you know? Users can put in their condo assignment in the Resort app and it will bring you home all week long.

YOUR VISIT

Have you received your Mountain Perks?

It’s a reward program that is as easy as knowing your phone number. The Massanutten Rewards program is FREE and easy to sign up for. Once signed up, simply mention that you're a Massanutten Rewards member every time you make a purchase at the resort and provide us with your phone number to accumulate points towards special redemption offers OR receive a 5% rebate on points earned. Get all details here and start earning perks for having fun on vacation shopping, dining, and making memories!

Did you know? For reward points to be applied to your account immediately, you must mention participation in the Massanutten Rewards Program prior to purchase and give your phone number.

Owner Gold Card Discounts

Online Owner Gold Card discounts have moved to your Owner's Website. In order to receive your Owner Gold Card Discounts, you will need to login to your Owner's Website. You are still able to make in-person purchases however, you may find fewer items available for purchase compared to purchasing in advance. Tickets may sell out, especially during holidays and weekends.

A valid Gold Card ID will be required for each ticket purchased at time of redemption. Owners will need to show their physical Gold Card for in-person purchases. For items purchased at nonGold Card rate, owners can still get their discount but MUST show their physical Gold Card at the ticket window to receive a refund for the price difference. Find out more here

A Few Of Our Favorite Planning Resources

Snow Sports

www.massresort.com/ski

Scroll down the webpage to find everything from season passes to webcams, weather conditions, and our beginner snow sports guide!

Live Events & Festivals www.massresort.com/festivals

This is the most up-to-date resource for Massanutten's live events and festivals including our ValleyFest, Summer Jam, Fall Festival, and Snow Moon Fest events!

Explore • www.massresort.com/explore Updates for every season at Massanutten!

Calendar of Entertainment & Dining www.massresort.com/fun View live entertainment & dining events!

Play • www.massresort.com/play View info about the WaterPark, snow sports, golf, recreation, activities & classes, escape rooms, and more!

This Season Consider Trawick Travel Protection To Guard Your Vacation Plans

Did you remember to protect your vacation? For $89 per trip, you can easily protect yourself and your traveling companions with travel protection that includes: Trip Cancellation, Trip Delay, Emergency Accident & Sickness Medical Expense, Baggage Delay, Rental Car Damage & Theft, and more. Find out more here.

Massanutten offers a vast variety of activities perfect for everyone to enjoy!

EVENING SHOWS • ARTS & CRAFT CLASSES • DINING EVENTS • FITNESS CLASSES

UGG Emmett Duck Boot

Heritage design features a White Spider Rubber outsole with ice-gripping rubber lugs on the forefoot and heel, enhancing traction on wet and frozen surfaces.

Fox River Table Top Ultra Light Weight Ski Sock

Enjoy exceptional softness with fine grade Merino wool blended with lofty cashmere and luxurious silk. Moisture managing fibers that keep feet dry, warm, and comfortable.

Smith Squad XL Goggle

This goggle features a cylindrical lens made from molded carbonic-x material so it’s tough, but still has Fog-X technology and ChromaPop™ lens innovation for crystal clear vision.

GUIDE

Smith Altus MIPS Helmet

This helmet lets you adjust the venting on the fly to match the weather conditions.

Obermeyer Grommet Jacket

Ski-ready jacket is a streetto-trail jacket made for versatility. The Grommet Jacket comes complete with Obermeyer’s Skier Critical™ seam sealing, making it comfortable enough for everyday wear, and strong enough to endure your next powder session.

Seirus Ascent Glove

With a massive warmth capacity and a premium leather shell you can brave the elements like never before.

RCI EDUCATION

Massanutten Owners –Top Travel Destinations

Between April 2022 and September 2022, 19,389 owners exchanged and traveled to an RCI resort!

Who: Massanutten Owners

What: Vacation Destinations

When: April – September 2022 How: RCI Exchange

Top USA Destinations

Virginia: 9,503 vacations Florida: 3,692 vacations South Carolina: 840 vacations Nevada: 784 vacations

Top International Destinations

Mexico: 248 vacations Dominican Republic: 105 vacations

Canada: 56 vacations Jamaica: 31 vacations

“The world is a book and those who do not travel only read one page.” - Augustine of Hippo

Time to turn the page and call RCI!

It's almost time to Share the Joy! This is an exclusive opportunity to give your family and friends the gift of creating memories through a vacation. Keep an eye out in your email and mailboxes for fantastic vacation getaway offers to share; only Affinity Rewards Program Members are eligible to participate. Not a member? No problem! Call 1-866-831-4437 or visit www.affinityrewards.com to enroll. It's FREE to join!

RCI® Magazine is the official travel publication of RCI, LLC. RCI benefits are obtained only via a subscription to the RCI Magazine. Use of the term “Membership” is intended to denote subscription to the RCI Magazine. *This offer is eligible for 10% Off (USD) off the RCI Exchange fee for travel through 04/30/23 and must be booked by 12/31/22 at 11:59PM ET. The discount on the RCI® subscribing member’s account with the greatest discount value will be applied. Discount may only be used once. Only one discount may be applied per booking. Discount cannot be combined with other offers. Discount not available on internal exchange. If the booking is canceled, then the discount offer will be forfeited. This offer only applies to new reservations and excludes Exchange Plus inventory. RCI Weeks new enrollment offer is redeemable only online at Discover.RCI.com/Massanutten and expires on December 31, 2022 at 11:59 p.m. ET. Single use only. Total savings based on 1-year RCI Subscribing Membership self-enrollment fee. Reinstatement fees may apply. Registration as a Seller of Travel does not constitute approval by the State of California. Exchange: CST: 2046555-50. Fla. Seller of Travel Reg. No. ST-26552. Washington Seller of Travel Reg. No. 602357907. Hawaii TAT Broker ID #TA-023-193-6000-01. © 2022 RCI, LLC. RCI® and related marks are registered trademarks and/or service marks in the United States and internationally. All rights reserved.

Our Community – You Own. We Own.

Massanutten like any home, it is our responsibility to take care of both our guests, our resources, ourselves, but also our environment that we are so fortunate to have enjoyed for fifty years. Fifty years proud. Fifty years strong - and we’re not done yet!

Currently Around The Resort

• Electric vehicle charging stations.

• Water fountains for reusable bottles in the Ski Lodge and Mountain Cruisers which help to eliminate single-use plastic water bottle use!

• Waste oil heating furnace used to heat the snowmaking maintenance building in winter by recycling used motor oil.

• Seasonal guest shuttle service to reduce individual car emissions.

• Recycling bins located around the Resort.

Fun Fact: Massanutten diverts more than 150,000 pounds of recyclable material from the landfill annually!

Massanutten Gives Back

Massanutten is committed to building stronger communities in the places where we live, work, and play —we regularly volunteer, provide expertise, and donate to organizations to live out several of our core values, which is taking care of each other, our property, and the community.

Giving Back In 2022

Kid's Fishing Day | April 23 Youth outreach for Rockingham County Recreation.

American Red Cross Blood Drive | May 4 - Supporting blood donations.

Epic Fest 2022 | May 21 Supporting the Town of Elkton clean up.

Valley Fest 2022 | May 28 Proceeds benefiting the Rotary Clubs of Harrisonburg & Rockingham County.

Massanutten Resort Spring Classic Golf Tournament May 28 - Donating hams to EAUS.

Massanutten Hoo-HA Bike Race | June 3 - 5 - Supporting the Shenandoah Valley Bicycle Coalition.

Hunger Doesn't Take A Vacation Food Drive | June 6 - 17

Summer Jam Festival July 3 - Proceeds benefitting the Rockingham/Harrisonburg SPCA.

Elkton Junior Order Summer Festival | July 6 - 9 Supporting Patriotic Union.

Stuff the Bus | August 5 - 7 Supporting the EAUS school supplies drive.

EAUS Stock the ROCK August 12 & 13 Supporting the EAUS school supplies drive.

United Way Day of Action September 21 - Supporting United Way community projects.

Fall Festival | October 8 Proceeds benefitting McGaheysville Volunteer Fire Company.

36th Annual Elkton Autumn Days | October 15 & 16 Supporting the Town of Elkton.

10th Annual Massanutten Resort Turkey Bowl Golf Tournament | November 12 Donating turkeys to EAUS for thanksgiving dinners.

Operation Christmas Card December

@ THE NUTT ®

Pictured: October was my 50th Birthday weekend getaway. - Regenia S.

Making Memories @ The Nutt

Thanksgiving and Christmas time at Massanutten is our family’s most treasured memories. - Rishawna M.

Spending time with family watching sunsets. Lazy river for relaxation at the WaterPark. Spa massage! - Carrie N.

Hiking the trails with family and just being able to wake up in the mountains which are healing to my soul! Love the wildlife! - George & Roseanne A.

My favorite memory at Massanutten is being able to enjoy nature with my kids. The mountains are majestic and the views and breathtakingly beautiful!! We enjoy coming at least once a year and enjoy getting away with our family! - Regenia S.

First-Time

Memories @ The Nutt Visiting Massanutten the first time with my oldest daughter. - Melany S.

One of my 1st visits to enjoy the slopes! - Merick B.

The first time I took my two oldest kids snow tubing. - Reed T.

I was just there in October for Halloween. First time with some girlfriends and I will never forget the beautiful scenery that we had!! - Stephanie G.

Pictured: My favorite memory was when my 5-year-old daughter learned how to ice skate all by herself for the first time! - Nora H.

Pictured: My son, his wife, and I on the ski slopes. The ladies enjoying karaoke at the WaterPark one evening. - Candice B.

Looking Forward To More Memories @ The Nutt

Massanutten is a great place for all ages to enjoy, we can't wait to get back soon. - Candice B.

For 50 years, Massanutten has been a great place to work and an amazing mountain region to visit and explore. Our employees know it’s the owners that make our mountain playground vibrant and exciting – you are the reason we do what we do!

From the excitement of the ski area – we share our thoughts and memories from those that keep you safe and lift you up! From our culinary group, we share insights into meaningful events and serving up a passion you can taste in every dining experience.

TAKING CARE OF:

guest memory

• Last month I had a guest return. She was a bride at a wedding I coordinated last year and she was attending a birthday party that I had organized and was managing. She raved about her wedding day and gave high compliments to me and our staff. It was wonderful learning what a positive impact I had made in someone’s life. - Amy H.

• During our summer operations, a couple of guests didn’t think they could ride the chairlift back down. I brought them down on our Polaris Ranger and gave them info about the resort and ski area they didn’t know previously. They said everything about the experience made their vacation exceptional. - Allen G.

Many years ago, a teen-aged guest was injured while skiing on an expert slope. A couple of days later, we found a note on our chalkboard from his father, which gave the young man’s name and injuries. It also said that the doctors said that people rarely survive the injuries that he had. The father finished his note with “Your people saved my son’s life and I can’t thank you enough.” Until the recent renovation, a photo of that message hung in our break room, and I still have it. Two years ago, the young man returned to thank us himself, with his eight-year-old daughter at his side. - Nancy B.

What do you enjoy about your position at Massanutten?

• I love the western slope for mountain biking and hiking. - Nancy B.

• The peak views at the top of the scenic chairlift are the best. - Allen G.

Rugged Cup! Take time to map out your journey across the mountain. Take advantage of the Resort app, to help guide the way! - Cody B.

• Building relationships, networking, and constantly working on my interpersonal skills. Also having the ability to experiment with new culinary ideas and concepts for our guests. - Cody B.

• I enjoy the fact that everyday I have the opportunity to positively impact peoples lives. - Amy H.

Working with returning guests and staff every year. - Allen G.

What is one standout

you have had since working at Massanutten?

What is one place/thing you love about Massanutten that owners may not be aware of?