Master Plumber Magazine - Winter 2023

Here to help you get the job done.

Plumbing Plus has a long history of superior service and helping customers get the job done. Now, in our post pandemic ‘covid-normal’ reality, good old fashioned customer service is more important than ever.

As Australia powers forward, here at Plumbing Plus we’re committed to our customers more than ever.

‘Above-and-beyond’ customer service has always been in our blood. It’s a key pillar to our reason for being. The pandemic has only reaffirmed and strengthened our duty to our trade customers.

We’ll always prioritise coming together and finding the best solution. Turning our customers into mates isn’t just a nice tagline, it’s what we aspire to do every day.

Expert advice is part of our DNA.

Plumbing Plus was established to service the trade community. We do that with our $2 billion buying power – giving you the best brands at competitive prices. What’s more important, however, is the expert advice that comes along with it.

Plumbing Plus is a network of knowledge and expertise as much as it is a network of members. It’s a group of independents that are united in their unwavering dedication to the trade community.

2023 is set to be a year of growth for the trade industry and trade businesses need partners they can rely on. Plumbing Plus members are here to help you get the job done.

MOVE YOUR BUSINESS WITH TOYOTA HILUX

An unbreakable connection since 1968

You go further when you have a partner in mobility. That’s why Toyota for Business moves with you to fully understand your business and drive it forward.

Your Association membership unlocks Toyota Fleet discounts across a great range of Toyota vehicles to help you find the right car for your lifestyle and budget.

To find out more, visit your local Toyota Dealer or go to toyota.com.au/fleet

Editor’s Note

Welcome to the Winter edition of the Master Plumber Magazine!

Winter is finally upon us, and with it comes our Winter 2023 edition of the magazine, packed with exciting stories and updates from the plumbing and gas industry. We’ve got some interesting articles and topics that feature in this edition that we think you’ll find particularly intriguing.

First up, we have an In the Spotlight feature with MPAQ member, Q Plumb & Gas. In this article they share their experiences and shed light on the steps they’re taking to celebrate, recognise, and embrace diversity in their business. Fostering an inclusive workplace culture, Q Plumb & Gas is committed to growing the plumbing and gas industry and increasing female participation in all areas of the trade. Read more on pages 22-23.

We also have some exciting news from MPAQ itself. We are thrilled to announce the release of our strategic plan for the years 2023-2026. This plan sets the course for the future of our industry, and we can’t wait to share it with you. To develop this comprehensive roadmap, we conducted an industry-wide

survey that garnered valuable insights and perspectives from professionals like you. In this edition, we’ll provide you with a glimpse into the key findings from the survey and highlight some of the exciting initiatives and goals outlined in our strategic plan.

As always, we’ve filled this edition with a range of informative articles, expert advice, and handy tips to keep you up to date and ahead of the game.

Congratulations to all members reaching milestones in this edition, and a warm welcome to our newest members. Happy Reading!

MPAQ COUNCIL

PRESIDENT

Kent Vickers P : 0418 883 999 E: kvickers@qigs.com.au

VICE PRE SIDENTS

Patrick Robertson P: 07 3276 8833 E: info@rpgs.com.au

Michael Ryan P: 07 3630 4744 E: mryan@beavisbartels.com.au

PAST PRESIDENT

Kelvin Slade P: 0417 787 284 E: sales@sladebrosplumbing.com.au

TREAS UR ER

John Salmon P: 07 3862 2777 E: john@salmonplumbing.com.au

COUNCILL ORS

Dennis Yarrow P: 07 3277 5742 E: admin@yarrowplumbing.com.au

Harle Gall P: 0437 768 409 E: h.gall@laserplumbing.com.au

EXTERNAL C OUNCILLORS

Melissa Millar P: 07 3822 2422 E: info@millarsplumbing.com

Mark Denning P: 0400 305 361 E: mark.denning@fallonservices.com

TRUSTEES

Bill Watson AM P: 07 3273 2333 E: bill@connectorsgroup.com.au

Bob Kimlin M: 0419 744 383 E: bobbailey6@outlook.com

LIFE MEMBERS

G Cottee, F Huysing, MJ Moor, T Morris, J Porter, NF Sharman, BD Wallace, WB Watson AM, R Kimlin, R Weaver

MERITORIOUS SERVICE MEMBERS

A Chapman, T Morris, D Powell, B Wallace, R Weaver, M Wilshere, D Nunn, J Ritchie, K Slade, R Walker, A Jackson, R Roser

DISCLAIMER

Opinions expressed in this publication are not necessarily those of the MPAQ, nor does the MPAQ guarantee the accuracy of statements made by contributors or advertisers or accepts responsibility for statements they may express in this publication. The MPAQ does not accept liability to advertisers, which may be held contrary to the Trade Practices Act 1974. The MPAQ reserves the right to refuse, cancel, amend or suspend any advertisements or inserts without reason.

Ashleigh

PERSPECTIVE

In the latest issue, we are excited to share the outcomes of our strategic planning process for the next three years. This crucial process determines the direction of our association and how we allocate our resources accordingly. Members can find detailed information on our 2023-2026 strategic plan on pages 14-15.

Additionally, important decisions were made during the Australian Building Codes Board (ABCB) meeting on 21 April 2023 regarding the transition period for reducing lead

PRESIDENT’S MESSAGE

Renewable energy and the cost of living are two of the hottest topics almost every night on the six o’clock news. Whether it’s a new solar array being approved, constructed, or commissioned, there seems to be a never-ending number of media available to push us into believing that electrifying the country is the only sustainable, renewable energy source available to us as Australians.

For a long time now, we have been led to believe that electrification will be our saviour and only choice to reduce our carbon footprint on the Earth. The stories usually go down the line that the natural and liquid petroleum gas we use in our homes will cause asthma in our children and is a finite resource and, therefore, not renewable.

The Australian gas industry has sat on its hands quietly absorbing all the rhetoric about its product, and it is time that we, as an industry, fight back. Allow me to put one thing straight from the start. Over 80 per cent of the electricity consumed in Queensland across the domestic, commercial, and industrial markets is generated by coal fired power stations. Now unless you know something that I don’t, you cannot burn coal twice, so how does that make electricity renewable? We have been brainwashed to believe that electrifying our country is the only way to comply with the notion that electricity is the only renewable energy source available to us. To argue that electricity will be greener in the future is fine but so will natural and LP gas. We never hear about the advances made in producing natural gas from a biogas/hydrogen blend and the other projects that the network owners are working on now.

The Palaszczuk Government want to position Queensland as the hydrogen centre of the world, and I give them full credit for the investment they have made to give this every opportunity to succeed. The issue I have is that gas is rarely, if ever, specified into a new high-rise development or government project. This is because the hydraulic designers have been hoodwinked by the electrical industry into thinking that gas won’t be around or is not going to be classed as renewable in the future. This needs to stop now. At the big end of town, our major contractors have already commented that gas is rarely specified into the larger developments and that will surely filter down to the smaller end of town eventually. You might say, “so what”?

levels in plumbing products. The ABCB has reset the three-year transition period to accommodate industry changes required for compliance.

The ABCB reaffirmed the start and end dates of the transition period to support Australia’s efforts in reducing permissible lead levels. The registration of the new “Lead Free WaterMark” trademark commenced on 2 May 2023. The three-year transition period commenced with the issuance of the WaterMark Notice of Direction, and all relevant products must adhere to the new regulations by the specified deadline of 1 May 2026. While this deadline is eight months later than initially planned, the ABCB acknowledges the challenges posed by trademark registration delays and ongoing supply chain constraints, particularly for lower-volume products.

Effective from 1 May 2026, the installation of copper alloy plumbing products with lead content exceeding 0.25 per cent in drinking water conveyance systems will no longer be permissible. We express our gratitude to all our corporate supporters for their valuable input on this significant issue.

To contact me please call 07 3273 0800 or email penny.cornah@mpaq.com.au.

It means that there is less work for our gas fitters, and that will eventually kill off a major part of our trade.

If gas continues to be left out of the specifications for new buildings, how will we be able to utilise the hydrogen or hydrogen blends when they become mainstream renewable energy sources? In my 37 years of gas fitting, I have never been asked to retrofit a high-rise building because the tenants want to have gas available. If the infrastructure is not installed at construction, it will never go in at all.

Kent Vickers, President

I want to point out one other major flaw in the push to electrify our nation. Cost of living has become such a major concern to most families, and I know everyone is watching what they spend carefully. By the time you upgrade the wiring and install the new appliances, the estimates to change a normal domestic house with gas cooking, hot water, heating, or a BBQ over to electricity with cooking, hot water and heating (sorry, no BBQ) is expected to cost between $12,000 and $15,000. This is an extraordinary burden on our already cash strapped mums and dads. It is diabolical to think that the choice of what energy source we use in our own homes will be limited by government legislation.

If nothing else, I hope this article will prompt you to ask some questions about the facts that portray electricity as the only way forward. The gas industry is working on many different variants that will stack up as 100% renewable and our industry deserves the opportunity to prove it has a place in the future energy markets in our great nation.

Keep an eye on your mates out there, and don’t be afraid to ask if they’re ok.

Penny Cornah, Executive Director

Life’s good!

PLUMBING INDUSTRY’S PUSH FOR CHANGE

In the ever-evolving landscape of the plumbing industry, it is crucial for associations to stay proactive and responsive to the needs and concerns of its members. MPAQ has been diligently working to address various issues affecting the industry and advocating for positive change. Here’s an update on some key developments and initiatives undertaken by MPAQ.

QBCC Survey Results: Amplifying the Voice of Industry Professionals

To gauge the industry’s sentiments and priorities regarding the Association’s strategic direction, MPAQ conducted a comprehensive survey in January 2023. With approximately 300 responses, the survey shed light on important areas of focus. One notable finding was the overwhelming support from respondents who identified as plumbers (and other related trades) for MPAQ’s influence on legislation impacting the plumbing and gas industry, with a rating of 96 per cent in terms of importance. However, the effectiveness of MPAQ’s efforts received a rating of 65 per cent. Additionally, respondents expressed concerns related to the Queensland Building and Construction Commission (QBCC), leading to a subsequent in-depth survey dedicated to addressing these challenges. The analysis of the responses is currently underway, and the findings will be shared in a separate article. Please refer to pages 16-17.

Project Trust Accounts: Ensuring Payment Security

MPAQ has been a staunch advocate for the implementation of trust accounts to safeguard payment for subcontractors. Recently, changes to the commencement dates of the trust account framework’s remaining phases were announced. Phase 3, which pertains to eligible contracts of $3 million or more, was originally scheduled to begin on 1 April 2023 but has been postponed to 1 March 2025. Similarly, Phase 4, encompassing eligible contracts of $1 million or more, has been rescheduled from 1 October 2023 to 1 October 2025.

MPAQ met with the Hon. Mick de Brenni MP, Minister for Energy, Renewables and Hydrogen and Minister for Public Works and Procurement, to discuss the delays and share our concerns. These changes were necessitated by accounting software capability challenges and recordkeeping requirements. MPAQ is disappointed with the delays but is actively engaged with the Department and is part of the steering committee addressing these issues with the support of government. It is important to share that we have had some wins so far. They include:

• The strongest anti-phoenixing laws in the country;

• Contractor licence suspension or cancellation for dodgy bookkeeping;

• Better processes for payment disputes and monies owed;

• New payment withholding requests, charges over property, and supporting statement; and

• A commenced roll-out of project trust accounts and retention trust accounts.

MPAQ remains committed to advocating for the prompt implementation of project trust accounts.

Subcontractors Forum: Collaborating for Payment Security

MPAQ actively participated in a subcontractor’s forum organised by the National Electrical Communications Association. This industry initiative aims to unite like-minded associations at a national level to work on improving security of payments and advocating for nationwide implementation. During the forum, the discussion also touched on the issue of unfair terms and conditions in contracts, which requires further attention.

Addressing Unfair Terms and Conditions

In 2017, the Building Industry Fairness (Security of Payment) Act introduced provisions to enhance cultural change and improve payment

security in the building and construction industry. A Ministerial Construction Council Sub Committee was created to diligently review contract clauses to identify unfair terms that need to be prohibited or mandatorily included. Out of 32 commonly utilised contract clauses, nine were identified for prohibition or mandatory inclusion. Furthermore, eleven clauses were found to be complex and necessitate further investigation, while twelve clauses were not recommended for legislative intervention. MPAQ has provided feedback to the government on this important matter.

Gas Related Matters

MPAQ and the Plumbing and Pipe Trades Employee Union (PPTEU) recently had a meeting with the Hon. Scott Stewart MP, Minister for Resources. The primary objective of the meeting was to engage in discussions regarding the following areas:

• Strengthening our industry partnership

• Evaluating our training centre model

• Exploring aspirations in the hydrogen field

• Addressing any additional matters pertaining to gas

The meeting provided an opportunity to exchange ideas and collaborate towards enhancing the industry while also considering the evolving landscape of gas-related matters.

If you have any matters you would like MPAQ to be raising, please email penny.cornah@mpaq.com.au or call 07 3273 0800.

Subcontractors Forum

Meeting with Minister de Brenni and the MPAQ Board

Scott Stewart MP, Minister for Resources with MPAQ and the PPTEU

MANAGING SILICA DUST EXPOSURE: CODE OF PRACTICE, SWMS, AND ONLINE TRAINING

On 1 May 2023, the Code of Practice – Managing respirable crystalline silica dust exposure in construction and manufacturing of construction elements came into effect in relation to the management of the risk of exposure to respirable crystalline silica (RCS) in construction work and the manufacturing of construction elements. Is your business compliant?

All Queensland based employers have a legal obligation to comply with approved government Codes of Practice that are applicable to their operations. Codes of Practice are governmentissued practical guides as to how a person conducting a business or undertaking (PCBU) is to manage WHS obligations.

What is RCS?

Crystalline silica is a common mineral found in many building materials, such as:

• bricks, blocks, pavers, tiles, and mortar

• concrete and cement, including products such as fibre-cement sheeting and autoclaved-aerated concrete

• most rocks, sands, and clays.

Tasks such as cutting, sawing, grinding, drilling, polishing, scabbling, or crushing materials that contain crystalline silica can generate RCS.

RCS particles are so small they cannot be seen under ordinary lighting and stay airborne long after larger particles have settled to the ground. The small particle size means it is easily inhaled deep into the lungs (<10 µm).

Where Does the Code Apply?

The Code applies to all construction work and manufacturing of construction elements, and workplaces covered by the WHS Act where this work is undertaken.

The Code concerns construction work and the manufacturing of construction elements when it involves both:

• the use of materials that contain one percent or more crystalline silica; and

• tasks that generate dust containing RCS, or more RCS airborne.

The Code applies to plumbing work that contains either of the above.

How Do I Comply?

If your plumbing work involves the use of materials that contain one percent or more crystalline silica or tasks that generate dust containing RCS or more RCS airborne, then your business must adopt a risk management process, including eliminating exposure to RCS, so far as is reasonably practicable, or, if it is not reasonably practicable to eliminate exposure to RCS, by minimising it so far as is reasonably practicable.

To meet their health and safety obligations, PCBUs need to:

1. Identify RCS hazards – see Sections 4 and 5 of the Code.

2. Choose the right controls – see Section 6 of the Code.

3. Monitor and review the controls – see Sections 9 and 11 of the Code.

The Code outlines two methods for choosing the right controls:

• Method 1: Using the controls table.

IS THERE TRAINING THAT CAN HELP?

MPAQ offers Workplace Health and Safety core skills courses that relate to skills and knowledge for the safe execution of tasks in an office or construction environment. Silica Dust Awareness is part of this course. It also includes fire safety, manual handling, office ergonomics, risk management, working in hot and cold environments, and asbestos awareness. These courses are online and self-paced.

WILL I BE ABLE TO USE MPAQ SAFETY TO MANAGE COMPLIANCE?

Yes. The MPAQ Safety SWMS builder tool provides users with a ready-made risk management process that allows you to identify the RCS hazards and automatically populate the controls straight from the Code of Practice. This means that if a SWMS is prepared for each job that may involve management of RCS, and a SWMS is prepared using the MPAQ tool, you will create a compliant document that will govern your safe work on site.

• Method 2: Using exposure data to choose dust controls that work.

Section 2 of the Code provides flowcharts to help PCBUs work through the two methods and explains how they link to the duties related to air monitoring and health monitoring.

For more information call MPAQ on 07 3273 0800.

Celebrating The Trade

On Friday 10 March, Master Plumbers’ Association of Queensland and major event partner, O’Brien Plumbing, celebrated World Plumbing Day and appointed the 2023 MPAQ Plumbing Ambassadors to an enthusiastic audience of over 260 at the annual MPAQ World Plumbing Breakfast, held at Rydges Southbank.

Every year, World Plumbing Day is recognised all over the world on 11 March to celebrate and promote the link between good quality plumbing, health, environmental sustainability and, increasingly, economic prosperity. This international celebration was established by the World Plumbing Council (WPC), an international organisation that aims to achieve the best possible plumbing for the world through growth and development of the world’s plumbing industries.

Now on its 13th year, World Plumbing Day has become an avenue for people within and outside the plumbing industry to come together to learn from each other, share best practices, build networks, and find opportunities to grow the industry.

For MPAQ, the World Plumbing Day Breakfast has become an annual social assembly for members and people from Queensland’s plumbing industry to meet, collaborate, and start new conversations on the current state and future of plumbing not just in the state, but in the whole country.

MPAQ Plumbing Ambassadors

Plumbers helping plumbers—this lies at the heart of MPAQ’s Queensland Plumbing Ambassadors program.

The plumbing trade is crucial to the health and safety of many Australian households; and while there is so much room for the industry to grow, there continues to be a shortage of skilled tradespeople. The ambassadors hope to be part of the solution and help promote plumbing as a valuable trade and career opportunity for students and career-seekers of all ages across the State.

Some of the key conversations that ambassadors want to spark are: raising awareness about plumbing as a professional career among the youth, engaging businesses to ensure the future of plumbing by training more apprentices, and educating the community about how the growth of the plumbing community can positively impact public health and safety.

Warwick Royal, director at Plumbaround Pty Ltd; Jacinta Marshall, office manager of Plumbrite Solutions; and Nick Anderson, apprentice at Evermore Plumbing & Gas were chosen as the 2023 Ambassadors from an esteemed list of nominees for their passion for the industry and contributions as professionals and individuals.

Find out more at mpaq.com.au/careers/mpaq-plumbing-ambassadors.

MAJOR EVENT PARTNER

About O’Brien Plumbing

The O’Brien brand has been synonymous with service and social responsibility for over 99 years in the Australian market— from auto glass and glazing to electrical and plumbing.

With over 130 independently owned trade businesses across the country—of which 40% are plumbing—O’Brien has been giving back and offering the tools and resources to turn great trade operators into phenomenal business operators.

As a member network, O’Brien is proud to have donated well over $1M to local community groups and charities since 2009 and is equally invested in the partnership and role that Master Plumbers’ Association of Queensland plays in this vitally important industry.

For more information on why O’Brien could be precisely what your plumbing business is looking for, visit www.obrien.com.au/become-a-franchise-member.

PLUMBING DAY

(From left to right) Penny Cornah, Executive Director of MPAQ; Warwick Royal, Director of Plumbaround Pty Ltd; Nick Anderson, Apprentice at Evermore Plumbing & Gas; Jacinta Marshall, Office Manager of Plumbrite Solutions; Hon. Di Farmer MP, Minister for Employment and Small Business, Minister for Training and Skills Development and Minister for Youth Justice; Hon. Mick de Brenni MP, Minister for Energy, Renewables and Hydrogen and Minister for Public Works and Procurement; and Kent Vickers, President of MPAQ

TRANSITION TO LEAD FREE PLUMBING PRODUCTS STARTS NOW

A three-year transition period to support Australia’s path to reducing allowable lead levels in many plumbing products has commenced.

The lead free WaterMark trademark has been registered and WaterMark Notice of Direction 2021/4.2 Certification transition arrangements for lead free plumbing products has been published on the Australian Building Codes Board (ABCB) website.

Clause A5G4 of NCC 2022 Volume Three (Plumbing Code of Australia) specifies that copper alloy plumbing products in contact with drinking water must limit the allowable lead content to a weighted average lead content of not more than 0.25 percent.

Manufacturers and suppliers of impacted products should contact their WaterMark Conformity Assessment Body to arrange certification to these requirements.

All relevant plumbing products being installed must meet the new requirements by 1 May 2026.

WaterMark Notice of Direction 2022/1.1 Acceptable copper alloys for the manufacture of lead free plumbing products provides information about alternative materials for use in the manufacture of lead free plumbing products.

WaterMark Notice of Direction 2022/2.0 Marking requirements for lead free plumbing products provides information about product marking requirements for lead free WaterMark certified products.

For more information, visit www.watermark. abcb.gov.au/news/2023/update-advice-new-leadrequirements.

Article from the Australian Building Codes Board

DISPOSAL OF HEAT PUMP WATER HEATERS

When a heat pump water heater is removed or replaced, what is the proper way to dispose of the old units that may contain refrigerant gases?

Plumbers performing maintenance on water heaters often replace faulty or malfunctioning units. Old units such as old steel or copper tanks may be easily disposed of at the local scrap dealer or tip as there may be scrap value to these units. This isn’t a complicated job as most scrap merchants and tips will take the unit as is, although some will pay a higher scrap value if the case and insulation are removed from the tank prior to scrapping. This is all well and good for your average storage cylinder, but it is not as straightforward with heat pumps.

Heat pumps are comprised of a storage cylinder and refrigeration unit. Some units are integral and some are split (remote) from the cylinder. Either way, the refrigeration unit cannot just be dumped or scrapped since it contains refrigerant gas.

If the heat pump hot water system contains refrigerants that come under the ARCTick licence scheme, then there is a legal obligation for this gas to be recovered by an appropriately licensed person before the systems are discarded or recycled since there is a risk for the gas to leak out. The Australian Refrigeration Council (ARC) recommends plumbers engage an ARC-licensed technician first to recover the gas prior to disposal of the system to a landfill or waste transfer station.

Discharging fluorocarbon refrigerant is illegal under the Ozone Protection and Synthetic Greenhouse Gas Management Act 1989 and potential penalties of up to $54,000 for individuals and $270,000 for corporations may apply.

The recovery of refrigerant gases can be performed by someone with either of the following Refrigerant Handling Licences:

• RRR12 Restricted refrigeration and air-conditioning licence – RAC Recovery

• RSS03 Restricted heat pump – split systems – installation and decommissioning licence:

• RAC01 Full refrigeration and air conditioning licence

There are different types of Refrigerant Handling Licences available, and the type you require will differ depending on what you are working with. Visit the ARC website at www.arctick.org/refrigerant-handling-licence/licence-types for the full list.

UPDATED BUILDING INSPECTION GUIDELINES

The inspection guidelines, made under section 258 of the Building Act 1975 (BA), provide certifiers with valuable information about how to perform their building certifying functions.

When performing building certifying functions under the BA, a building certifier must have regard to the guidelines.

The inspection guidelines form part of a large suite of guidelines produced by the Department of Energy and Public Works. A person inspecting and certifying aspects of assessable building work complies with the Building Regulation 2021 (BR) if they inspect and certify the work in accordance with the guidelines.

The following inspection guidelines have been updated to address common enquiries received from building certifiers, incorporate feedback from peak industry bodies, and reflect the BR:

• Guidelines for inspection of class 1a and 10 buildings and structures

• Guidelines for inspection of class 2 to 9 buildings

The updated guidelines include details about:

• aspects and stages of building work;

• mandatory and recommended forms for aspects and stages;

• roles and responsibilities of certifiers, competent persons, and QBCC licensees; and

• documentation for owners, clients, and councils.

The guidelines also update legislative references to match the BR. They are effective from 29 March 2023.

For the full changes to the guidelines, visit www.mpaq.com.au/article/building-inspection.

Article source: Building and Plumbing Newsflash 616, Department of Energy and Public Works

RAISING YOUR STANDARDS

If you want a little simple help on all the rules and regulations for copper plumbing, you’ve come to the right place, says John Fennell.

As the CEO of the International Copper Association Australia (ICAA), John regularly gets asked questions by plumbers, builders, and even DIY consumers about all sorts of plumbing issues. They’re able to help on most topics, but there are also many resources out there that can help plumbers and those associated with the plumbing industry.

Much of this information is available in the various Standards and regulations of course and they should always be your first port of call. There are also lots of other helpful sources of technical information based on the information in the standards that also provide useful and practical methods of installing copper plumbing and solving problems.

The primary document governing plumbing regulations is the Plumbing Code of Australia which is Volume 3 of the National Construction Code (NCC). This is available for free electronically at www.abcb.gov.au/Resources/NCC.

The NCC prescribes many requirements but also references Australian Standards that are regularly being revised and updated and must be considered. These include but are not limited to:

• AS/NZS 3500.1-2021 Plumbing and drainage – Water services

• AS/NZS 3500.4-2021 Plumbing and drainage – Heated Water services

One important Standard for copper plumbing is AS 4809-2017 Copper pipe and fittings – Installation and commissioning. This Standard is a concise extract of all the relevant information pertaining specifically to the installation of copper plumbing.

The

WaterMark Stamp of Approval

One of the most important things that are needed from the start is good quality, appropriate products, and this is generally assured if the product has a valid WaterMark approval.

With the introduction of ‘Lead Free’ copper alloys, there most likely will be a modification of the WaterMark logo to include validation of Lead Free conformance. The lead free WaterMark has already been registered and published by the ABCB. A three-year transition period has commenced.

It is important that every installer of plumbing products understand that the responsibility for the use of compliant products rests with the licensed plumber at the point of installation. Enforcement of the requirements will be undertaken at the point of installation by the state or territory plumbing administration having jurisdiction. The regulations include repairs and renovations, and even for customer supplied products, the installer must ensure they comply with the regulations.

There have been issues where substandard products, or products not suitable to Australian conditions, have caused major issues. Purchasing from reputable suppliers and having the product installed by properly trained and licensed plumbers will minimise the risk of problems occurring.

Plumbers Handbook

The ICAA, in conjunction with MM Kembla, has been at the forefront of providing information on copper plumbing and installation methods. It has recently released the tenth edition of the Plumbers Handbook and this is available from most major plumbing outlets. It is also available as an electronic downloadable document from the ICAA website at: www.copper.com.au/resources.

Hydraulic Service Design Guide

The ICAA has also released an update of the Hydraulic Service Design Guide (HSDG) which is available electronically at www.copper.com.au/resources. If you would like a copy please email your request to plumbing@copper.com.au.

In due course, we hope this Design Guide will be given to every plumbing apprentice at all the TAFE colleges.

Green Copper

Environmental aspects of plumbing play an important part in every building and are becoming more important. Copper is gaining a reputation as a “green” metal, but a new study is suggesting it can also help reduce carbon emissions in the construction industry.

That’s big news. The building and construction sector globally accounts for roughly 40 percent of energy and carbon dioxide (CO2) emissions a year while manufacturing building materials and construction are responsible for an additional 11 percent.

The study by the International Copper Association and Sphera looked at the environmental impacts of three water installation tube systems—copper, plastic multilayer pipes (PEX-Al), and plastic cross-linked polyethylene (PEX).

The summary of the study is comprehensive, and we recommend reading it, but a quick summary of some findings suggests:

• Compared to systems made from plastic (PEX-Al and PEX), copper tube systems used to transport fluids in buildings (e.g., drinking water, heating, air conditioning, gases) are better for decarbonisation.

• Compared to the plastic systems, only the copper system has guaranteed material circularity. Copper’s circularity greatly reduces the environmental impact of buildings, particularly if the future product life cycles consider the use of recycled copper.

The summary of the study is available at https://copperalliance.org/wp-content/uploads/2022/09/ICA-ExecSummary-ReduceCarbonEmissions-202210-R3.pdf

Obviously, there’s a ton of official information out there and it’s easy to get confused, but being familiar with some of the simple guides can, in many cases, save you time and money, and more importantly, protect you when things go wrong.

Article by John Fennel – CEO, International Copper Association Australia (ICAA)

FORM 4 PLUMBING CLARIFICATIONS

The Form 4 process has been in place in Queensland for a number of years now with the latest schedule of notifiable works updated in schedule 1 of the Plumbing and Drainage Regulation 2019. This has helped streamline the plumbing certification process for notifiable plumbing works. However, there are still common misconceptions in the industry regarding certain categories of Notifiable Works.

Plumbing and drainage works for all new buildings is still Permit Work that requires a Form 1 to be submitted to the local authority.

Examples of common notifiable work are:

• additions, extensions, or renovations to kitchens and bathrooms

• installing or replacing hot water heaters including electric, gas, solar, or heat pumps

• installing new or relocating fixtures such as toilets, showers, basins, and kitchen sinks.

There is no limit on the number of new fixtures that can be installed in existing buildings under Notifiable Works; however, there are limitations associated with the size of the building (a maximum rise of two storeys above ground) and whether the works involve in-ground drainage, trade waste, or an on-site sewer treatment plant on class 2-9 buildings. A Form 4 cannot be used in buildings more than two storeys high, even if the work is only adding one extra fixture. Notifiable Work (excluding drainage and trade waste) is only applicable in small commercial buildings where pipework can be accessed for inspection at any time as part of the Local Government auditing process.

Fire hydrant and fire hose reel alterations can be done under Notifiable Works if a building development approval has been issued for these works. For example, a Form 4 can be used when adding a new fire hydrant or hose reel as part of a tenancy fit out that has building approval. However, any other alterations or removal of a fire service where no building certifier is involved would require a Form 1 Permit Work.

Other work that is automatically excluded from Notifiable Work includes:

a. installing an appliance or fixture in a building that is connected to:

i. a combined sanitary drain; or

ii. a dual reticulated water supply provided by a water service provider; or

b. work for, or connected to, trade waste; or

c. work that uses a performance solution.

Further helpful resources can be found at www.qbcc.qld.gov.au.

MPAQ members can call the MPAQ technical team on 07 3273 0800.

Written by David Mitmannsgruber – Senior Associate at Interior Engineering, committee member of the AHSCA QLD chapter and director of the AHSCA Research Foundation

MPAQ 2023-2026 STRATEGIC PLAN

MPAQ has been working closely with industry since the beginning of the year to help shape the strategic direction of our association.

MPAQ’s vision is a safe, professional, and successful plumbing industry, and our purpose is to advance plumbing businesses. We will deliver this through three key strategic areas including representation, support, and workforce

Representation

Representation and advocacy are essential components of the work we undertake as your peak body.

We know that the Queensland Building and Construction Commission (QBCC) is a hot topic that impacts us all, and last year we participated in the independent review by the Queensland Government. We provided our position including advocating for a return to a specialised plumbing and pipe trades model, a focus on cracking down on unlicensed work, and an increased investment in specialist staff with expert technical background.

Part of our strategic objectives includes continuing to fight for the best outcome regarding regulatory reform, and we will continue to represent you. On pages 16 and 17, you will find a summary of the results from the survey we sent to industry earlier this year. The results of this survey will be used to guide the Association’s position when advocating for the changes you want.

Support

MPAQ wants to provide more support to you running a business by continuing to develop and expand our range of resources and services to give

Our vision

A safe, professional, and successful plumbing industry.

Our purpose

Advance plumbing businesses.

Representation

Fair regulation and strong advocacy

• Act decisively to resolve industry challenges with the QBCC.

• Advocate on important issues affecting the industry.

• Position Master Plumbers as the preferred choice.

businesses in the plumbing and gas industry the tools to thrive. As part of this commitment, we launched MPAQ Safety in early 2023, and will continue to review existing, and introduce new, support services.

MPAQ Safety is a cloud-based workplace health and safety management system designed to provide you with a clear, quick, and compliant system to manage WHS in your business.

It is an easy-to-use platform to manage your health and safety obligations, particularly in relation to the creation of Safe Work Method Statements. Members have access to the safety system at no additional cost, which is a huge benefit and cost-saver for you and your business. MPAQ Safety is available to non-members for an annual fee. You can find out more by visiting www.mpaq.com.au/services/mpaq-safety.

We’re also excited to officially announce MPAQ’s return to conferencing in 2024 with the Australian Plumbing and Gas Conference. In March next year, we will be on the Gold Coast with a remarkable line-up of speakers, engaging workshops, interactive sessions, and networking opportunities. You can expect to see a diverse range of sessions covering plumbing and gas technical topics, safety, future innovations, marketing, business best practice, technology, and more. Stay tuned for further details in the coming months.

Workforce

Our third strategic area is workforce, and MPAQ is committed to continuing to grow, upskill, and retain the workers this industry needs now and in the future. Part of this commitment includes our MPAQ Plumbing Ambassador program.

At the core of MPAQ’s Queensland Plumbing Ambassadors program is the collaboration among plumbers themselves. The plumbing industry plays a vital role in safeguarding the well-being of Australian households. Despite ample room for industry expansion, there remains a scarcity of skilled tradespeople. The ambassadors aim to contribute to the solution by promoting plumbing as a valuable trade and career path for individuals of all ages across the state. Their primary objectives include initiating discussions to increase awareness of plumbing as a professional career among young people, encouraging businesses to support the future of plumbing by training more apprentices, and educating the community about how the growth of the plumbing sector can have a positive impact on public health and safety.

Our Values

Innovation We embrace change and innovation to help our members, our colleagues, and ourselves.

Respect We value our people, encourage their development and reward their performance.

Collaboration We work collaboratively for a common purpose and shared goal.

Integrity We build trust through responsible actions and honest relationships.

Support

Sustainable plumbing businesses

• Support for business success.

• Facilitate safe work practice and industry compliance.

• Grow an engaged and collaborative plumbing community.

Workforce

A skilled workforce

• Drive attraction and retention of quality apprentices.

• Retain the current industry workforce.

• Grow the future industry workforce.

MPAQ are doing an excellent job currently and my choices are based on their past, current and future initiatives.

Key Findings from 2023 MPAQ Strategic Planning Survey

The core services provided by MPAQ to their members are top notch. the team do a great job at making sure members are abreast of any major changes in the industry and providing information and support to our members. I’m sure there are some member benefits that are not regularly engaged by our members, and we should consider stopping these services and prioritise the more popular offers.

Importance vs Effectiveness

292 survey responses

24.32% were employees, suppliers, and other industry individuals

75.68% of respondents were business owners

93.56% of respondents were members vs 6.44% non-members

Below are the activities that respondents* rated the most important and a comparison of how effective they think MPAQ is in each of these areas. These results have helped the Association to deliver a strategic plan that aligns with the needs of the industry.

The association should focus on tasks that individual plumbers cannot do on their own. Lobbying government is particularly important as well as providing HR/IR and WHS advice and templates. Providing ongoing education or liaising with providers is also important.

• Respondents who identified as sole operators identified double of the number of activities and important to them.

• Importance for regional vs metro respondents was fairly consistent with the results above; however, regional respondents also identified “Keeping abreast of innovative tools and systems to streamline business and productivity” and “Access to business training and education for employers” as very important.

If you would like to receive a full summary of the results of the survey, please email info@mpaq.com.au and we will send you a copy when it is available.

* Importance and Effectiveness figures obtained by adding percentage of respondents who indicated “Very Important” and “Important” / “Very Effective” and “Effective”. These results are based on the responses of people who identified as working in a plumbing and related trade.

REPRESENTATION: FAIR REGULATION AND STRONG ADVOCACY

In January 2023, MPAQ asked the industry to have a say in the strategic direction of the Association for 2023-2026. The results of that survey indicated that the plumbing and gas industry wanted to see MPAQ act decisively to resolve challenges with the QBCC and advocate on important issues affecting the industry.

To make sure that MPAQ is representing industry on the challenges that are most important, a follow up survey was sent out in February 2023 to really drill down on what challenges industry was having with the QBCC. It was clear that people weren’t happy and wanted MPAQ to act, but we needed to know what changes and outcomes you wanted us to advocate for on behalf of the industry.

The feedback and findings from this survey will help guide MPAQ’s representation of the plumbing and gas industry and inform our advocacy strategies over the next few years.

If you would like to discuss any of these findings further, please call our office on 07 3273 0800.

Key Findings

your preference for each of the potential solutions

Establish a plumbing specific body responsible for occupational and contractor licensing 92.02% preferable or somewhat preferable

Establish a plumbing specific body responsible for occupational licensing 91.38% preferable or somewhat preferable

Overhaul all plumbing related areas of the QBCC 84.67% preferable or somewhat preferable

Plumbing to remain within QBCC and increase focus on unlicensed work and dodgy plumbers doing the wrong thing

Plumbing to remain within QBCC and increase focus on education in support of the plumbing industry

Plumbing to remain within QBCC and increase focus on hiring specialist and expert technical staff

Plumbing to remain within QBCC and deliver better communication and outcomes

Plumbing to remain within QBCC and increase focus on service delivery and responsiveness

Plumbing to remain within QBCC and improve licensing requirements No changes to current structure 66.78% Not at all acceptable

Preferable Somewhat preferable Neutral Unpreferable Not at all acceptable

Significance of the impact of the following challenges with the QBCC on your business

Please note: Significant and Somewhat Significant ratings have been combined, as well as Somewhat Insignificant and Insignificant ratings

PARLIAMENT PASSES THE GENDER PAY GAP BILL

On 30 March 2023, the Federal Parliament passed the Workplace Gender Equality Amendment (Gender Pay Gap) Bill 2023, which aims to address the gender pay gap in Australia.

Starting in 2024, employers with 100 or more employees in the private sector and Commonwealth public sector will be required to:

• Collect and report data on the gender gap within their organisation.

• Identify any significant gender pay gaps and take action to address them.

• Develop a strategy to promote gender equality and diversity within the organisation.

• Provide regular updates on progress made towards closing the gender gap. The information will be published on the Workplace Gender Equality Agency (WGEA) website so employees can have access to their employer’s gender pay gap data. This will allow job seekers to evaluate a prospective employer’s commitment to gender equality, while current employees can assess their employer’s progress in this area. The publication of this data is expected to increase the value placed on jobs that support gender equality and encourage more employers to prioritise this issue.

Employers who fail to comply with the requirements of the Gender Pay Gap Bill may face penalties and fines. Additionally, they may be subject to negative publicity, which can impact their ability to attract and retain top talent.

If you need any further information, contact our HR team on 07 3273 0800.

Written by Supriya Prasad, MPAQ Human Resources Advisor

CAN YOU REQUIRE EMPLOYEES TO WORK DURING PUBLIC HOLIDAYS?

The National Employment Standards provide that the employer can request an employee to work on a public holiday and an Award outlines what payment the employee would receive for agreeing to do so.

Employers can request their employees to work on a public holiday if the request is reasonable. To determine if it is reasonable, the employer must:

• provide reasonable notice of the request;

• discuss the request with the employee;

• consider the employee’s circumstances when making the request; and

• acknowledge that the employee has the right to refuse, and when they do so, the employer cannot take adverse action (i.e., disciplinary action or reducing the number of shifts) against them.

If the employee agrees to work on a public holiday, they may be entitled to be paid penalty rates for the hours worked as per the relevant industrial instrument (an Award or Enterprise agreement).

In a recent case, The Federal Court of Australia has ruled that employers can request an employee to work on a public holiday but may not force the employee to work on public holidays without their consent, even if it is in their employment contracts.

If you need any further information, contact our HR team on 07 3273 0800.

Written by Emma Ross, Senior Human Resources Advisor

TAKING ON AN APPRENTICE

Hiring apprentices in the plumbing business can be beneficial for employers as it addresses the skill gap, fosters the growth of emerging talent, and continues to build the industry.

When engaging an apprentice, it is essential for employers to contact an Australian Apprenticeship Support Network (AASN), as they are responsible for the sign-up process for the training contract. This enables employers to pay apprentices wage rates and effectively manage the apprenticeship. The apprentice needs to be signed up to the training contract, or at least the employer should have in writing, with the AASN, an intent to sign up the new hire on an apprenticeship. The AASN provider will also assist with access to government incentives.

Additionally, it is recommended to have a signed employment contract with the apprentice. Having both the training contract and employment contract signed establishes all the relevant terms and conditions of the apprenticeship. This approach allows employers to set clear objectives, assign experienced mentors, ensure compliance, promote continuous learning, and effectively manage top talent.

Taking on an apprentice can be a valuable investment leading to skilled and knowledgeable plumbers contributing to business success. With the right approach, an apprenticeship can be a win-win situation, benefitting both the business and the future of the plumbing industry.

Apprentice contracts are available for purchase to MPAQ Members. If you need any further information, contact our HR team on 07 3273 0800.

Written by Supriya Prasad, MPAQ Human Resources Advisor

YOUR SUPER IS THE FOUNDATION OF YOUR FUTURE

Your superannuation can only be accessed early under very limited circumstances, so it’s important to know the rules, otherwise your retirement savings could be at risk.

Accessing your super early is illegal when you don’t meet a ‘condition of release.’ If you do, you could be hit with huge penalties.

You also need to be aware of people who offer to help you access your super early. These people, also known as ‘promoters’, have targeted workers. They may tell you they can set up a self-managed super fund (SMSF) in your name so you can access your super to buy a house or go on a holiday.

This is illegal.

If you illegally access your super early, you could:

• lose your retirement savings

• pay extra tax, penalties and interest

• be disqualified as a self-managed super fund (SMSF) trustee and have your name published online.

Promoters will often charge you a lot of money and may attempt to obtain your personal identity information to steal your super for themselves.

If you are approached by a promoter, report it to the Australian Taxation Office (ATO) as soon as possible. For more information, go to ato.gov.au/ IllegalEarlyAccess.

Article source: Australian Taxation Office

RAIN DRAIN

Big Rain Events Need Big Drains

MADE USING CLEAN SOLAR ENERGY

Allproof’s large capacity drainage systems are made from polymer concrete and 100% recycled plastic.

WHY RMC FLOODGUARD SHOULD BE INCLUDED WITH EVERY FLEXIBLE HOSE INSTALLATION.

Are you on the hunt for a product that will give you an advantage over your competitors? Look no further than RMC’s innovative FloodGuard valve. This clever device provides protection to both homes and businesses against flood damage caused by faulty hoses. By installing the RMC FloodGuard valve, you give your customers peace of mind and the confidence that they’re protected against the costly and inconvenient damage caused by defective hoses.

What is an RMC FloodGuard valve and how does it work?

The RMC FloodGuard is a highly effective valve engineered to shut off when there is excessive water flow, reducing the risk of costly flood damage. This innovative valve allows water to flow normally until it detects a flow rate that exceeds 14L/min for 15mm pipe or 19L/min for 20mm pipe. If these levels are exceeded, the valve automatically shuts off stopping the water flow until it is reset, saving precious water, and preventing any potential damage.

For licenced plumbers, the RMC FloodGuard valve is incredibly easy to install and can be used in any flexible hose application, including washing machines and dishwashers. Simply install the valve inline between the isolating tap and the hose connection to the fixture, and you are good to go!

Designed and manufactured in Australia by world renowned plumbing specialist RMC, this valve has a proven track record of over 10 years, making it a trusted choice for homeowners and businesses alike.

Why RMC FloodGuard valve is important for every job.

Burst and leaking hoses are more common than most people realise, with thousands of insurance claims being filed each year due to failed and burst flexible hoses. Even with insurance coverage, a burst hose can result in significant losses. This is why it is crucial to take preventative measures, such as installing an RMC FloodGuard valve.

Installing an RMC FloodGuard valve is a wise decision for everyone looking to safeguard their property against water damage. The consequences of water damage can be both financially and emotionally taxing, with even a minor leak leading to mould, mildew, and other forms of damage.

This small and cost-effective valve has the potential to save your customers thousands of dollars. By alerting them to potential risks and offering a solution before any issues arise, you are providing your customers with a sense of security and peace of mind. This not only enhances their overall satisfaction with your service but lets them know you are committed to their safety and well-being.

There’s no time like the present.

One of the beauties of RMC FloodGuard vales is that they can be installed at any stage. Whether you are servicing existing or installing new plumbing, every plumber needs to have a stash of these on their truck ready to install.

“It’s one of those things where you don’t realise how much peace of mind it gives you until something bad happens and you regret not having installed one earlier.” says RWC State Sales Manager, Geoff Hoban who learnt the hard way how expensive a burst hose can be.

The RMC FloodGuard valve is a cost-effective solution that can save thousands of dollars. Don’t wait until it’s too late, give your customers peace of mind with RMC FloodGuard.

4 reasons every home and business should have RMC FloodGuard valves installed.

1. It’s a cheap solution to a common problem.

2. It’s quick and easy to install in both new and old residential and commercial properties.

3. It offers peace of mind for property owners.

4. It will save your customer money.

To learn more about RMC FloodGuard valves, visit www.rmc.com.au.

Easily installed at point of fixture installation or retrofitted at any time.

Ideal for sinks and basins after the fixtures isolating valve and before the flexible connections.

Tap Connection

FloodGuard Valve Hose Coupling

Hose

Washing Machine or Dishwasher

Designed with a captive loose nut connection for ease of installation and incorporates the FloodGuard protection built into the isolating valve.

Sink or Basin

Hose

Hose Coupling

FloodGuard Valve

Tap Connection

Designed for quick and easy installation. Best suited for appliances such as washing machines and dishwashers, and can be retrofitted at any time.

Hose

Hose Coupling

Loose Nut

Pipe

FloodGuard Isolation Valve Connection

Fitting

15MM RMC FLOODGUARD ISOLATING VALVE

20MM RMC FLOODGUARD VALVE

15MM RMC FLOODGUARD VALVE

Championing Women in Trades Q Plumb & Gas

At the heart of many plumbing and gas businesses are women who are leading the way—running businesses, managing finance and administration, and, increasingly, working on the tools.

But the reality is women only make up about three percent of the construction and trades industry in Australia.

In 2021, research conducted by the Charles Sturt University identified that at every stage of their lives—from the moment they start school to when they begin evaluating their careers—girls are more likely to be pushed towards higher education than pursuing a trade. In fact, Dr. Donna Bridges, senior lecturer in sociology in the Charles Sturt University School of Humanities and Social Sciences, says that the industry has been having a difficult time not just attracting women to the construction and building industry, but even retaining those who are already in it.

Q Plumb & Gas may be a small family-owned business, but they are doing their best to create better opportunities for women in the trades. MPAQ was fortunate to have a chat with the ladies of Q Plumb & Gas to learn more about how they are doing things differently.

Paul and Mark Brodhurst-Hill of Q Plumb & Gas

Paula Brodhurst-Hill: Co-owner

“A hot shower, working cooking appliances, and a functioning sewerage system are all aspects of a home whose importance is only realised in their absence,” says Paula Brodhurst-Hill about the crucial role of plumbing and gas businesses in safeguarding the health and safety of Queenslanders.

Paula is the co-owner of Q Plumb and Gas, a plumbing and gas company started by her husband, Mark Brodhurst-Hill, in 2006. In recent years, Q Plumb and Gas has grown where it matters, establishing a solid customer base of homeowners, property managers, and businesses in the Ipswich, Logan, and Brisbane South areas. They provide plumbing and gas fitting services at the highest standard, with reliable 24/7 and emergency services when it’s needed the most.

There is a lot to credit to Paula, who brought her years of expertise in marketing and communications to the table. She joined the family business in 2016 to lend support to her husband, and since then, business growth and turnover has more than doubled.

“I originally wasn’t overly involved in the business until 2016 when we realised that we worked better as a team,” said Paula. “On the day to day, I focus on working on the business, developing relationships with clients, recruiting staff, and ensuring the accounts are up to date and the business profitable. My marketing and communications background helps me develop a deeper understanding of our customers’ needs and find creative ways to communicate with them.”

Paula’s influence in the plumbing and gas space extends past the family business, as she also won the 2022 Andrea Vogler Women in Business Award at the Plumbing and Gas Industry Awards. She is a very active member of the Women’s Plumbing Alliance and other business groups in her area, where she represents and champions plumbing as a highly skilled profession.

Maybe it’s Paula’s influence that gives Q Plumb that extra warmth, drawing in more clients and keeping the ones they already have, but it’s undeniable that there is magic behind the husband-and-wife tandem who has been running and growing the business to new heights.

Jasmine – Qualified Plumber; Summer – 1st Year Apprentice

While many women get involved in plumbing and gas on the business side, the same cannot be said for women representation on the tools. Paula believes that what makes Q Plumb a true champion of women empowerment is the fact that every single member of their team—men and women equally—support each other.

“I think it’s important not only that women support female participation in the industry, but men do as well. The preconceptions that some in the trades have about female tradespeople are unfounded. In fact, the women we employ have had no issues at all keeping up with their male counterparts and often bring a different approach that benefits the customers. Our female employees deliver what every employer would want: reliability, quality, and professionalism,” says Paula.

Jasmine Turnbull and Summer Lane, the two members of Q Plumb who are on the tools, certainly embody those qualities.

Jasmine shares that it was a video of a fellow female plumber in Melbourne who got her to consider joining the trade. She spent a good six months thinking about whether to pursue plumbing and another six months trying to apply for apprenticeships before completing her apprenticeship. Last year she joined Q Plumb, who are now helping her work towards her gas and restricted electrical licenses.

“I always knew I wanted a more hands-on job,” says Jasmine. “Working with Q Plumb and Gas has been such a positive experience for me. Not only do they provide a great working environment with a good worklife balance, but I really admire how efficiently they run their company.”

Summer, on the other hand, has always heard stories from her classmates and teachers about the trades. After doing her work experience with a plumber, she decided to get into TAFE to continue her education. Not long after that, Paula and Mark invited her to join the company.

“Apart from the early morning start, Q Plumb has made the transition into the trade a simple and easy one,” Summer says. “Working with them is absolutely fantastic. They have supported me as a female apprentice by not treating me any differently from the blokes and giving me the same opportunities.”

A Progressive Future for the Trades

Q Plumb has definitely created a supportive environment that lets everyone in their team—no matter their gender—thrive in what they do. The ladies of Q Plumb agree that there can still be challenges, but things are changing and a lot of decision-makers and members of the plumbing and gas industry are doing their best to move the industry forward into a more progressive and sustainable future.

“Even in just five years, I’ve seen the industry shift,” says Jasmine. “And for every person I’ve had tell me they wouldn’t hire me for being a female, I’ve had another two tell me they would hire a female apprentice or tradie. There will always be someone who has something negative to say, so my best advice is to ignore it and just do whatever makes you happy.”

At the moment, four out of the 10 people in their team are female, both off and on the tools. Paula says: “Ideally, we would love to work towards 50% of our staff being female. We believe that a higher participation of women in plumbing will only improve some of the challenges the industry is facing. Our focus is to ensure we are providing a supportive and safe environment where women are made to feel welcome.”

Female empowerment is just one part of the large spectrum that the plumbing and gas industry can work towards improving. Many in the industry are fighting for better wages, better business owner rights, better government support, better incentives to train apprentices. But when we make one thing better, that just gives us more momentum to keep moving forward and continue fixing the other problems. Small strides from businesses such Q Plumb and Gas ripple and create waves of change towards a progressive future for the trades.

Summer Lane, 1st year apprentice

Jasmine Turnbull, qualified plumber

Paula Brodhurst-Hill, business manager

“It’s important not only that women support female participation in the industry, but men do as well.”

TAX TIME JETTER SURGE

Australian Pump Industries is urging plumbers to check their eligibility to claim the instant asset write-off ahead of the end of the financial year.

“We traditionally see a surge in demand for drain cleaning Jetters at this time of year as plumbers race to buy before the 30 June deadline in order to maximise their tax return”, said Aussie Pumps Operations Manager Hamish Lorenz.

The company has built big runs of both Class A and Class B 5,000 psi Jetters with Honda Industrial V-Twin engines as part of the launch of their new Deluxe Jetter range.

Featuring strong new stainless steel frames, heavy duty “Big Berty” pumps, and stainless steel reels, the Jetters not only perform but look schmick.

“Plumbers are often judged by the state of their gear on the ute. Now is a great time to not only upgrade and up spec Jetters but also to take advantage of exceptional competitive prices from Aussie Pump Distributors and maximise your tax return,” said Lorenz.

Further details are available at aussiepumps.com.au.

RIDGID® PC116 POWERED TUBING CUTTER

The NEW RIDGID PC116 is an efficient, portable, durable professional tubing cutter that can quickly cut stainless steel, carbon steel, copper, aluminium, and plastic tube. The PC116 is an ideal choice for onsite commercial and residential applications. Pipe capacity is 12-116mm OD.

• High efficiency – quick-acting engagement feed system, high cutting speed, tool-free changing of cutter wheel

• High quality cuts – the optimal cutter wheel allows for an efficient cold cutting operation resulting in a smooth cutting end face

• High durability – long service life of high strength alloy steel cutter wheel and anti-corrosive treatment on rollers

• Compact and portable – lightweight and compact weighing only 14kg.

The Ridge Tool Company is a world leading manufacturer of professional quality pipe and tube working tools serving the plumbing, mechanical, construction, HVAC, location, electrical, and facility maintenance industries. The RIDGID® trademark is recognised by professional tradespersons and engineers for uncompromising product quality, performance, durability, and service.

For more information contact RIDGID Australia on 1800 743 443, email ridgid.australia@emerson.com, or visit www.ridgid.com.au.

Scam Warning:

THIRD PARTY PAYMENTS

Following a recent surge of reported cases, MPAQ wants to ensure industry is on the lookout for possible scams targeting businesses. One of the most common scams we have seen recently is what’s known as the “third-party scam.”

The third-party scam involves the fraudster contacting a business owner who’s offering a service—like a plumber—asking to add an additional cost onto the fee for the services and charge it to their credit card. Usually, the additional fee is introduced to the conversation after a few emails have been exchanged and the reasoning given by the fraudster is usually that they need to pay a third party who doesn’t accept credit card payments.

In a recent example from a member, a fraudster (Mr. A moving forward) contacted the business asking for a quote on a hot water install-site unseen. Mr. A would only communicate over email because they indicated that they were hearing impaired. While an address was provided, Mr. A stated that the plumber wouldn’t be able to see the property because they were going into surgery for their hearing loss.

Once a price was provided, Mr. A advised that the plumber could gain access to the property on the same day that movers would be there and the movers would hand over the keys to them. Mr. A then requested that he pay the plumber an additional $2,000, which would then be given to the movers because the movers don’t accept credit card payments and in the current situation, it is the only payment option available to Mr. A.

Where Does the Fraud Take Place?

In most instances of a third-party scam, the credit card details that are provided are stolen or fraudulently obtained. Usually, once the payment clears and the payment is made to the third party, the fraudster is suddenly uncontactable. In some instances that they request a cash payment to the third party, there may, in fact, be a third party that comes to pick up the cash, but the original contact will disappear.

Once the credit card company picks up the fraudulent transaction, a chargeback notification will generally be issued saying the cardholder claims the transaction wasn’t authorised. Unfortunately, if the credit card is stolen, businesses are financially liable to return those funds once they’re issued with a chargeback notification.

Overall, this means the business has shouldered the cost of the hot water replacement, the $2,000 additional that was charged to the credit card, AND the $2,000 cash that was handed over to the third party. Add to this the cancelled job that may not be able to be replaced in the schedule, this can be a VERY expensive issue.

Tips to Help You Safeguard Your Business

Being alert to fraudulent payment activity can reduce the chances of your business falling victim to scams and suffering costly chargebacks and other financial losses. We’ve got some simple tips you can follow:

• Educate all front-line staff about fraud risks associated with your payment terminal and payment scams in general.

• Ensure employees are the only ones who have access to your payment terminals. Don’t allow customers to edit or manually enter transactions, and if you don’t require the manual key entry feature on your terminal, ask your banker to switch it off.

• Always refund a transaction to the same card and remember to change your refund password regularly.

• Be cautious of customers who wish to correspond via email only and are not contactable by other means such as phone.

• Watch out for customers who claim to be uncontactable.

• Beware of customers who are willing to pay more than the cost advertised or placing unusually large orders for goods. If it sounds too good to be true, it usually is.

• Never accept payments on behalf of third parties or for services you didn’t provide.

• Don’t agree to forward payments or funds to other businesses or people.

• Be aware that if you accept transactions when the card is not present in the sale, it is you, the merchant, who is ultimately liable should a dispute be successfully raised against the transaction.

• Avoid any requests to transfer funds via Western Union.

• Trust your instinct. If you have concerns about a transaction, contact your bank or terminal provider for guidance.

Have you received the same scam email recently? Visit www. cyber.gov.au/report-and-recover/report and let us know at info@mpaq.com.au or call us on 07 3273 0800.

Written by Summer Adams, MPAQ Projects and Events Manager

GETTING PAID: 8 WAYS TO ENSURE A STRONG CASHFLOW

Do you find it difficult to secure payments from customers or businesses? Do you want to improve your cash flow? By being proactive and smart about the way you do business, you can make sure you are getting paid right and on time for the hard work that you do. Here are some tips to improve your cashflow and payment security.

Create Clear Contracts

Make sure you have a clearly defined contract for the work that you do. Whether you’re building a house, carrying out a renovation, or doing bigger work for a commercial client, you need to have a written agreement that works for you, not against you. MPAQ has plumbing-specific contracts that have been created with plumbers in mind and have undergone extensive industry consultation and testing to make sure they are suited for Queensland plumbers. These contracts are exclusive for purchase to MPAQ members.

Invoice Smartly.

Create well-structured invoices that outline all the necessary information about how much needs to be paid and where this should be paid. This is especially important when trying to get payments from businesses. Your invoice should include: a clear description of the work (including dates), itemised costs (GST, gross fee, and net fee all shown individually), payment terms (due dates, progress payments, and late payment fees), payment methods, and your ABN and contact details.

Invoice Promptly.

The sooner your invoices go out, the sooner you’ll be paid. Instead of processing invoices weekly or monthly, try to process them upon completion of the job. Accounting software such as Xero can make this easier for you.

Reconsider Due Dates

Cash flow is critical. Did you set your terms to 30 days because it seemed to be the norm? You can start with 14 days and when a client is late to pay, you can start chasing it up long before a month has passed.

Financial Incentives

Early payment incentives can be more encouraging than late payment penalties. Even a two percent discount can be a motivator, and it is money in the bank for you, which keeps your cash flow healthy. On a $5,000 invoice, that’s just $100. Is $100 worth not having to chase up payment? State this incentive clearly on your invoice so that it won’t go unnoticed.

Get Help for Your Accounts

Sometimes, cashflow is not just about the money that goes in; it’s also about how the money is getting moved around. If you find bookkeeping overwhelms you, even with the digital platforms that make it much easier to stay on top of things, seek help from a professional. Hire a proper bookkeeper or accounting manager—even on a contract basis. Proper financial advice and strategy can go a long way, even if you are just a small business.

Offer Multiple Payment Options

Option is king when taking payments. Providing clients with various payment methods can make it convenient for them to settle their accounts. While EFTPOS payments are now so much easier to make available, you can explore more options such as electronic bank transfers, online payment platforms, or buy now pay later solutions.

Debt Recovery

When worse comes to worst, you might have to send a letter of demand to collect unpaid dues. You have legal and consumer law obligations when contacting other businesses about debt, so if you are unsure, you can ask a legal professional to draft one for you. MPAQ members have access to letters of demand at www.mpaq.com.au.

JETTER SAFETY USING HIGH-PRESSURE WATER JETTER SYSTEMS

General Safety Guidelines

While a high-pressure water jetter system can be an effective and efficient tool for plumbers and drainers, it also carries some safety risks that should be taken seriously. Here are some safety tips for operators to help minimise the risks associated with using water jetting equipment for plumbing and drain cleaning purposes:

1. Appropriate training on how to use the water jetter is necessary to prevent accidents. Users should be trained In understanding the hazards involved, operating the machine, and being familiar with safety precautions.

2. Before starting any water jetting work, a risk assessment should be conducted to identify potential hazards and assess the risks associated with the work. The risk assessment should consider factors such as the location, type of equipment, and any potential interactions with other people or equipment.

3. Pre-work preparation: The work area should be adequately prepared before the start of water jetting work. This includes removing debris, ensuring that bystanders are a safe distance away, and identifying any other hazards.

4. Personal protective equipment should be worn by all personnel involved in water jetting work such as gloves, safety glasses, and hearing protection. Clothing should be snug-fitting to prevent entanglement in moving parts.

5. Before use, the water jetting equipment should be inspected to ensure that all components are in good working order, and any worn or damaged parts should be replaced before use.

6. The operator should maintain a safe distance from the nozzle and the work area, keeping at least two meters away from the water jetting equipment.

7. The water jetting equipment should be operated at a pressure that is appropriate for the specific application and within the manufacturer’s recommended pressure range.

8. The appropriate nozzle should be selected for the specific application, and operators should be trained on the proper use of nozzles to avoid injury or damage to equipment.

9. Clear communication should be maintained between the operator and any other personnel involved in the work, including spotters, supervisors, or other contractors working in the area.

10. Electrical safety guidelines should be followed if the water jetting equipment is powered by electricity, including grounding the equipment and using a ground fault circuit interrupter (GFCI).

11. Always read and follow the manufacturer’s guidelines for safe operation and maintenance of the water jetter.

Why You Need Class B Jetter Training

Did you know that anyone using Class B Jetter equipment must be certified through a registered training organisation that delivers the following skill set: MSMSS00019 – Operate a Drain Cleaning System?

This is a nationally recognised course designed for people who operate drain cleaning equipment. Participants will develop the skills and knowledge to operate a drain cleaning system, which may be used to clean, unblock, or remove debris from a closed drain or open channel drainage system. It includes the skills to operate drain cleaning equipment independently and in a safe manner.

This course is delivered in accordance with AS4233.1:2013 High Pressure Water Jetting Systems Safe Operation and Maintenance and the National Code of Conduct – Guide for managing risks from High Pressure Water Jetting. AS 4233:1:2013 highlights that all operators of a Class B drain cleaning machine must be trained.

Upon successful completion of this course, participants will be issued a nationally recognised statement of attainment of the MSMSS00019 Operate a Drain Cleaning System Skill Set. The following units are a part of this skill set:

• MSMWJ305 – Operate a drain cleaning system

• MSMPER200 – Work in accordance with an issued permit

• MSMWHS200 – Work safely

• MSMWHS110 – Follow emergency response procedures

There is more information coming about the above skill set and classes scheduled in the coming months. For questions about jetter safety and training, contact the MPAQ Training Services team on 07 3273 0800.

Written by Tracy Bob, MPAQ Training Services Manager

Photo credit: Aussie Pumps

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Digital Construction Demo Day

21st July 2023, Victoria Park Golf Club

Learn about the latest innovation to help you win more work, deliver projects on time and within budget at our upcoming Digital Construction Day in Brisbane.

Hear from customers using the equipment, get hands-on demos and all your questions answered about Topcon digital set-out solutions, vibration monitoring, 3D mapping and more!

AUGUST

is excited to be supporting

In 2023, MPAQ are excited to be supporting Variety - the Children’s Charity as our 2023 Charity Partner.

All kids should be able to follow their dreams and be the best they can be. No matter what life throws at them. No matter what their ability.

Each year, thousands of kids who are sick, disadvantaged or living with a disability, get support from Variety – the Children’s Charity when they need it most. With a vision for all Australian children to attain their full potential, regardless of ability or background, this important charity will be working with MPAQ to ensure no child is left behind.

Find out more at www.variety.org.au

VALE DON STAINES

5 July 1942 – 27 December 2022

Don had many interests and was always on the go with something. After Don and his wife Margaret moved to Rotary Gardens Village in August 2020, he spent a lot of time tending to his many orchids and caring for the garden. He was blessed to have a large room under the back of their home where he kept his metal lathe and many other tools as well as other collections.

He enjoyed his plumbing career, which he was involved in from the age of 15, and even in later years, he would respond to the needs of clients who had become good friends.

Don had a number of chronic health conditions to deal with but always kept a bright spirit and came through the difficult times with a beautiful positive spirit. His family and friends have been left with great memories of life with Don and will always miss him, but they said that they know he had great faith in God and has now joined his parents and siblings in eternity with his Lord.

MPAQ extends our deepest sympathies to Margaret and Don’s family and friends.

Corporate Profile

15 Year Membership Milestone

Supporting MPAQ Members

Solvere helps trade service businesses gain control and confidence in their business operations, accounts processing, and reporting. Their experienced team of Xero and simPRO specialists put accuracy at the centre to ensure their solutions are scalable and efficient.

Solvere understands the requirements of plumbers, electricians, HVAC, and other trade service businesses. From reconciling accounts and processing payroll on Xero to setting up catalogues and receipting purchase orders in simPRO, the Solvere team can offer tailored services to meet your business needs. They offer a holistic perspective across both software systems and ensure quality assurance in the services delivered.

To find out more call 1300 446 956 or visit www.solvere.com.au.

DENAM SERVICES PTY LTD

25 Year Membership Milestone

Denam Services Pty Ltd, founded in 1991 by Dennis and Ann-Marie Hastie, has evolved over the years from Dennis as a sole operator to a company with multiple staff members, specialising in new commercial high-rise construction.

They identified that the industry faces challenges such as finding and retaining skilled staff and dealing with unpredictable payment practices, and the industry has seen significant changes with the introduction of new legislation and increased red tape, which has increased the time and effort required to stay compliant. Despite these challenges, Denam Services has had notable highlights, including the growth and development of apprentices who have progressed to become project managers and team leaders.

Denam Services’ membership with Master Plumbers’ Association of Queensland (MPAQ) has helped by providing benefits, HR assistance, and keeping them up to date with industry updates and resources.

Looking ahead, Denam Services aims to expand into a complete plumbing business by introducing a small maintenance division.

Congratulations to Dennis, Ann-Marie, and the Denam Services team!

Pat from Pat’s Plumbing Pty Ltd recently celebrated his 15-year milestone with MPAQ. Pat said that his membership has been great, and he has had a lot of involvement with MPAQ and has done several courses, including Legionella Management. MPAQ would like to thank Pat for his continued support as a member of MPAQ!

PAT O’ROURKE & PAT’S PLUMBING PTY LTD

Dennis Hastie Denam Services Pty Ltd

Don Staines

AUSTR ALIAN PLUMBING & GAS CONFERENCE 2024

Corporate Profile

Allproof Industries is a family-owned company that manufactures plumbing, drainage, and passive fire protection systems, with an ethos focused on innovation and sustainability.

Allproof’s product range is built upon supplying unique and industry leading solutions while also being continuously reviewed through an extensive product development program. Feedback is quickly integrated into the product range to ensure the systems evolve with a fast-paced and relentlessly evolving industry. Sustainability is a strong feature in the production process; Allproof’s factory collects 50% of its power through a solar installation on the facility roof while also using post-consumer 100% recycled plastic for entire product ranges.

Allproof Industries draws on a huge wealth of knowledge and experience with over 125 tradespeople, machine operators, engineers, and operations staff. Established in 1987, Allproof has a rich heritage in the plumbing and drainage industry, boasting a strong portfolio of products with in-service history. By selecting Allproof, you can feel confident in your next project.

For more information, call 07 3881 1219, email salesqld@allproof.com.au, or visit www.allproof.com.au.

CONGRATULATIONS TO OUR MILESTONE MEMBERS

Peter Thompson TAFE Queensland Noel Johnson NW & RM Johnson

Coonan Brendan Coonan Plumbing and Gasfitting Pty Ltd

Sean McGarry and Penny Cornah (MPAQ Executive Director) Abstract Plumbing Services Qld

Kent Vickers (MPAQ President) and David Lubbock Affinity Plumbing Solutions

Zane Hildebrandt and his son Brodie Hildebrandt Exec Plumbing Solutions

John Franklin Franklin Plumbing and Gas

FLO-RITE PLUMBING SERVICES 35 Years of

Membership

Flo-Rite Plumbing Services was formed by Craig and Kathy Poynton and began operating in April of 1984.

Initially the business concentrated on new house plumbing and drainage work, which later included industrial and commercial work.

This progressed into a growing maintenance plumbing and hot water operation, servicing both the private and Government sectors.

The company began operations with one full time employee. This number would fluctuate over the years to accommodate the various workloads of the day. At times this included up to 10 plumbers but mainly with a stable crew of between three to five full time employees.

Over this long period of time, some of the things we are most proud of include:

The ability to grow, build success and stay in business for almost 40 years.

The many apprentices we trained and saw gain knowledge and experience, some of whom now operate their own business.

The employment of some who had been unsuccessful in gaining employment elsewhere for a variety of reasons, and us being prepared to give them a go.

The faith that we placed in them, in most cases turned out to be extremely successful for both parties.

MPAQ has always been a help to our business whenever the need arose. This included the ability to call them when required for such things as: regulatory issues, wages, superannuation, and various courses such as Quality Assurance, and more. Sometimes even just for a chat, when we wanted to bounce an idea off someone else independent of our own business.

MPAQ would like to congratulate Flo-Rite Plumbing Services for reaching this milestone!

Lead and inspire future plumbers Become a trainer

The Service Trades College Australia is currently looking for highly skilled and motivated plumbing trainers to join our training faculties in QLD & NSW. We’re seeking to establish a dynamic team of trainers, assessors and industry people to deliver tailor-made training in all plumbing sectors.

If you have the passion to teach, lead and inspire the next generation of plumbers, we encourage you to apply! Contact us at 1300 222 727 or info@picac.edu.au for more information

Kathy and Craig Poynton

Flo-Rite Plumbing

WELCOME TO MPAQ’S NEW MEMBERS & CORPORATES

NAME COMPANY

Darren Jackson 3J’s Plumbing and Gas

Opie Talosaga Abey Au

Anthony Palmer All Aspects Plumbing and Gas Pty Ltd

Amir Deirmina Alpha Plumb Solutions

Joseph Smyth Altitude Plumbing & Gas

Darren Bell Bell’s Drain Cleaning

Vaughan Steyn Black Beard Plumbing

DIVISION

Mackay

Brisbane North

Gold Coast

Brisbane North

Brisbane South

Ipswich

Brisbane South

Steven Gregg Blacksheep Plumbing Gold Coast

Joshua Radford BNA Plumbing & Gas Pty Ltd

Brisbane South

Daniel Brain Brain Plumbing Gold Coast

Phillip Suliman Carbon Services Group Gold Coast

Deborah Killalea City-Wide Plumbing Qld Pty Ltd

Brisbane North

Daniel Gray Convenient Plumbing Services North Qld

Zac Adam Cook Shire Council Far North QLD

Christopher Lohan CWL Plumbing & Gas

Derryn Gooding DSG Plumbing & Gas

Duncan Hutton Dunco Plumbing Services Pty Ltd

Sione Feao E4 Trades Pty Ltd

Michael Foote Footes Plumbing & Gas Pty Ltd

Brandon Fuller Fuller Plumbing & Gas

Drew Moses Gas Services Qld Pty Ltd

Briar Miller Graf Australia Pty Ltd

Shona Gurnett Gurnett Plumbing Solutions

Brisbane North

Brisbane South

Sunshine Coast

Brisbane South

Brisbane North

Sunshine Coast

Sunshine Coast

Outside Queensland

Gold Coast

Jason Hall Hall Plumbing Far North QLD

Hayden Poptie HL Plumbing Qld

Leigh Hobson Hobson Pluming NQ

Ivan Kljajic IK Plumbing and Gas Pty Ltd

Jack Creighton Jack Creighton

Brisbane South

North Qld

Brisbane South

Brisbane North

Martin Perkins Karmar Plumbing Solutions Pty Ltd Far North QLD

Lincoln Cook Linkt Plumbing and Gas

Matthew Brown MB Plumbing Co

Ricky Munn Munn’s Plumbing

Stuart Watt Ocean Plumbing & Gas Services

Mitchell Johnston On Form Plumbing

Brisbane North

Ipswich

Bundaberg

Sunshine Coast

Brisbane South

NAME COMPANY DIVISION

Ben McNab OzKi Plumbing & Gas Mackay

Sharon Hayward Pandanus Plumbing and Drainage Sunshine Coast

Dylan Parker Parker’s Plumbing & Gasfit Fraser Coast

Kurt Westerman Plumbologist Brisbane South

Jeff Copper Precero North Qld

Philip Williamson Queensland Insulated Panel Pty Ltd Brisbane South

Ben Richmond Richmond Contracting Services Pty Ltd Brisbane South

William Lally Safe Plumbing Services Brisbane South

Aidan Simpson Simplum Plumbing And Drainage Brisbane North

Matt Halliday Solvere Cloud Accounting Outside Queensland

Riley O’Neill Spot on RON Gasfitting & Plumbing Central

Kane Austin TJay’s Plumbing & Civil Pty Ltd Gold Coast

Bradley Smith Water Benders Plumbing Service Pty Ltd Country

Brett Hodge Waterline Plumbing Drainage & Gas Brisbane South

Kendal Nash Whitsunday Plumbing Services Mackay

Aaron Young Young Plumbing & Excavation Pty Ltd Gold Coast

Liam Gee – Swyft Plumbing Solutions

Vaughan Steyn – Black Beard Plumbing & Gas Pty Ltd

Philip Crawshaw and Jason Searle (MPAQ Sales and Membership Specialist) Bee Wise Plumbing

THE SUPPORTERS OF OUR INDUSTRY